People Resolutions Course Information- Supporting staff who have experienced traumatic incidents

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Supporting Staff who have Experienced Traumatic Incidents at Work 1 day course (for up to 10 delegates)

COURSE INFORMATION BROCHURE

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Supporting Staff Who Have Experienced Traumatic Incidents at Work Up to 10 delegates

Course Suitability

Method

Pre-Course Work

This workshop is for managers whose staff have

The trainer will create an environment in which people

Pre-course work includes a current skills level

been involved in a violent , aggressive or abusive

feel valued and can participate in and contribute

assessment; some pre-course reading of on-line

incident at work. It contains challenging knowledge,

to the learning. All training is designed to fit with

material; and completing a few questions about

self-awareness and skills work. Some difficult,

contextualised and tailored content. We use active

experience and context to ensure that we fully

sensitive material around trauma will be explored

experiential learning and challenge participants to

understand the issues delegates face and what they

and discussed. Previous training in or experience of

develop new ways of working. Trainers will present

would like to achieve during the course. This also

conflict management is required.

real life case studies and snapshots of experience.

helps to raise delegates’ engagement in the course.

They will invite regular and challenging Q&A.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com

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Course Outcomes and Benefits We work in partnership with you to identify the required learning objectives for each course. Typically this includes a scoping conversation with the necessary stakeholders. People who attend this course will be able to:

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• Understand different types of trauma and the impact they have • Identify the role and implications of the manager in the recovery process • Recognise and understand the psychological and physiological impact of trauma

ALL PARTICIPANTS WILL GET:

• Recognise and understand the effects of vicarious trauma • Recognise that a person goes through several stages of trauma and identify what kind of support is relevant at each stage, using the appropriate model (e.g. Kubler-Ross) • Demonstrate communication skills to impact positive staff recovery • Demonstrate good listening skills • Demonstrate the ability to debrief effectively through relevant scenarios • Apply these skills on the telephone as well as face to face, as sometimes the manager cannot be physically present • Support a member of staff through an incident while continuing to manage their performance

• Access to phone support on related course issues from People Resolutions for three months after their training.

• Access to People Resolutions on-going developmental materials and activities including best practice documentation and templates, white papers, webinars, our blog and growing online resource material.

• Plan the return to work • Know what to do if the employee doesn’t recover

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com

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Course Outline The Impact of Trauma at Work

The Importance of Managerial Support in the Recovery Process

• The psychological and physiological signs of trauma e.g. increased arousal, avoidance and re-experiencing the event

• How managers can provide both practical and emotional support to staff immediately after an incident and in the days and weeks following the event

• The signs of trauma in workplace behavior and performance

• Models of recovery from trauma such as Kubler-Ross and the general desensitisation approach will be discussed

Returning to Work

Case Studies and Role Plays – Support in Action

• A review of appropriate work readjustments that may be required to assist recovery from a traumatic experience, supporting an employee who is off work due to an event and how to facilitate a return to work

• The three stage model of supporting staff after a traumatic event with a focus on maintaining their workplace performance and effectiveness

• How to mobilise additional sources of support for an employee if he/ she is not recovering from a traumatic event

• Communication and listening skills such as attending, active listening and supportively challenging

• The impact on the manager of supporting a staff member who has been involved in a traumatic incident / experience

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com

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Why People Resolutions?

Highlight Benefits All of our programmes: • Contain immediately usable skills and strategies to alter thinking, raise awareness and change behaviour • Contain unique People Resolutions content • Are customised to your organisation’s policies, processes and cultural context - see later for more information • Come with free telephone support • Can be blended with pre and post-course learning material (including e-learning) to maximise the effectiveness of each programme - see later for more information • Can be delivered anywhere in the UK • Have a dedicated Project Manager to support you • Include course evaluations and recommendations • Can be supported by expert mentoring for specific cases and ongoing - see later for more information • Sit alongside our ‘Resolution Hub’ – An expansive collection of free, downloadable resources, including white papers, blog posts, webinars, skills tips, scripts for effective conflict management, conflict resolution Q&A and much more.

• Conclude with a Resolution Readiness Review - an informal workshop (face-to-face or online) with key organisational stakeholders to help plan and implement a constructive, creative and collaborative approach to conflict resolution at work. The review will help you get the most out of conflict resolution, mediation and investigation strategies.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com

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Why People Resolutions?

Experienced Trainers

Expert Mentoring and Ongoing support

Our programmes are run by professional trainers who:

Additionally, People Resolutions experts can provide:

• Have conducted relevant training for many years

• Expert mentoring during individual cases e.g. mediation, investigation, etc.

• Are excellent facilitators as well as technical experts

• Online or face-to-face refreshers, continuing practice sessions or an

• Are members of appropriate professional bodies with relevant qualifications

ongoing support package

• Bring a wealth of practical experience and insight into the training room to bring materials to life and engage delegates

Contact us about the costs for these support services.

• Combine knowledge with practical, organisation-specific application through case studies, role plays, interactive discussion and scenarios.

Customised Learning Material

Blended Learning and E-Learning

We will work with you to design a bespoke learning event, taking into account aspects

People Resolutions will work with you to create the maximum learning

such as organisational culture, issues and behaviours relevant to your organisation’s

opportunity by using a blended learning approach. We already have some

environment, policies and procedures. Our training delivery is backed up with tried

online material which we can weave into courses, and we can create content to

and tested investigation processes, materials and standards. All casework material

be used within your own e-learning framework and provide tailored webinars,

and content is customised to your needs.

video tips, scripts and investigation guides. People Resolutions also has links with specialist e-learning partners to assist us in producing practical knowledge or skills-based e-learning materials.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com

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Please get in touch for more information and details of pricing

0845 600 8851 www.peopleresolutions.com information@peopleresolutions.com @Peopleres

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com