Event Guide
CONTENTS 2
STATE OF THE INDUSTRY
4
CONFERENCE SCHEDULE
7
KEYNOTE SPEAKER
8
SPEAKER INFO
15
IBBY AWARDS
16
EXHIBITOR INFO
24
10 TIPS FOR ATTENDING A VIRTUAL CONFERENCE
The State of the Industry?
Inspiring!
2020 has been a year of great heartache and
I believe we all recognized these programs as a
inspiration, of challenges and innovation. A year
stop gap measure while COVID was brought under
that caused us all to return to the basics of
control. We as an industry however had a much
business. Nowhere did we see this mixed bag of
larger issue. Were we an essential service?
loss and success and return to business basics play out more clearly than in the services industries.
IBPSA knew that pet care service providers were an essential service and started to speak with
In a statement before the Senate Committee on
legislatures and the CDC to get our industry listed.
Small Business and Enterprise in June it was
We had some success at the grassroots level but
reported that “50 percent of small businesses have
we soon realized hat it was going to be an uphill
fewer than 15 days of cash liquidity, and only 40
battle to change the minds of state governments.
percent of small businesses had more than three
We provided members with direct links to their
weeks of a cash buffer�. It was recognized that
governors so that letters and emails could be sent
small business in the service sector suffered more
educating them that our services were essential to
with the loss of revenue which could not be
front-line workers. Advocacy has become a top
recouped. This was in stark difference from the
priority for IBPSA. Look for changes in how IBPSA
manufacturing business which would fulfill back
connects members to legislatures.
orders and pick up new business once the economy was opened again.
In February of this year our economy was running along great. In March when the economy was shut
In the same statement it was noted that the CARES
down it became clear that some in our industry
act with the implementation of the PPP loan could
would not survive. For some the CARES Act came
mitigate the closure of small business. There was
too late. We still have yet to understand the total
not yet enough data to say for certain that these
loss to our industry but for IBPSA it was a loss of
measures would help to ultimately achieved this
5% of the membership. Then innovation steps in.
goal.
“Innovate or Die”, Robert Iger, Former CEO of Walt
With as much success as we have had, now is not
Disney. That is exactly what I saw happen all
the time to rest but to learn what we don’t know.
across our industry. As IBPSA went across Canada
The current recession that we are experiencing is
and the US we heard from facilities that had
not like previous recessions where there were
learned how to reach out to their clients by
“imbalances in the economy”. This recession is a
bringing services online. You may be suffering from
result of a pandemic and in theory as we open our
Zoom fatigue, but still you managed to train dogs,
doors for business, we should see a slow recovery.
teach pet owners how to have enrichment
In the statement before the Senate Committee
activities with their pets, conduct staff meetings,
mentioned previously, it has been estimated that
participate in free education, and keep in touch
it will be fourth quarter of 2021 before we see a full
with clients, family and friends. Curbside service,
recovery or even understand if the CARES Act
enrichment toy service, Bark to School online trick
provided the needed revenue to keep businesses
training, you name it - the innovation just kept
alive.
coming. This virtual conference has been built to provide With all of that innovation came the reality that it
you with the inspiration you need to:
was also time to review and renew the business plan. For some that meant making decisions on
Continue to focus on what is important.
which staff members would return, what services
Ask questions and be curious about how you
would continue to be offered. All other outside
can do something better.
noise was cut off while you got down to the basics
Be motivated to have courage to be innovative
of running a business as lean as possible. As an
and optimistic in every decision .
industry we focused in on what was needed to
Never step away from your integrity as a
survive and for most of you it has worked.
business owner.
Just as we have learned that underlying conditions
Thank you for inspiring me as together we walk
cause more issues in the human body when trying
through this transitional time.
to fight off COVID, so also, we have learned that
Be motivated and have courage
underlying conditions of our businesses showed their ugly heads when the economy shut down.
to be inspired!
Even those among the healthiest of us made hard decisions. Be sure to watch Bill and Amy Hillis’s session on Tuesday September 30th at 2 pm ET, to hear how a healthy facility survived.
Carmen L Rustenbeck Founder and CEO
Schedule
Schedule
Schedule
Join Our Keynote Speaker to kick off Conference at 2 PM Eastern Tuesday, September 29th!
Jan Spence, Keynote Speaker
“It’s Game Time! Leadership Lessons from a Former Pro Female Football Player” Jan Spence shares how pursuing her life-long dream of playing professional football led to the unexpected opportunity to affect change through encouraging words and simple actions. Through her humorous and touching journey, she reveals that words and gestures can transform a group of competitors into teammates. In the workplace, something as basic as words of encouragement can boost productivity, increase employee engagement, and foster teamwork and innovation.
Tuesday, September 29th
Speakers
Charlotte Biggs
“Value of Add-On Services to Your Pet Care Business” & "Striving for Excellence in the Pet Services Industry
Charlotte Biggs, CPACO, Business Growth & Development Guru with The Dog Gurus is also co-founder of the Professional Animal Care Certification Council (PACCC), the pet care services industry’s only independent certifying body. She served as COO for four years for the International Boarding & Pet Services Association (IBPSA). Charlotte’s real-world expertise comes from being owner/operator of Stay N Play Pet Ranch, Inc., which she and her partner founded in 1998 and grew to one of the most successful, full service, all natural and holistic pet care facilities in the country before successfully selling it in 2013. Charlotte is past president and a ten-year member of the board of directors for PAWS Shelter of Central Texas. Before entering the pet care services industry, Charlotte enjoyed a successful 20-year history in the pharmaceutical industry.
Jennifer Van Garderen
“Lost Pet Protocol and Prevention”
Jennifer van Garderen is Kennelwood Pet Resorts’ Chief Operating Officer. Jennifer began her career at Kennelwood in 2001. During her time at Kennelwood she has worked with pets in many departments, including DayCamp, Customer Service, Marketing and as General Manager. She values the unique perspective that holding roles in various departments at Kennelwood has helped her have in her leadership role. When Jennifer is not working with pets at Kennelwood, she enjoys training and competing with her Labrador Elwood and holds the position of Secretary for Gateway Working Dog Association.
Mark Sherman
“Facts & Fiction About Pet Resort Social Media Use Across North America”
Mark Sherman, CEO, Pet Resort Marketing, Nehmedia, Inc., is a longtime expert in digital marketing for pet resorts. In 2018 Mark’s team generated over 250,000 leads for nearly 100 pet resorts; in 2019, his team generated 1.2M visits from new users to his pet resort clients’ websites. He has garnered a large following of pet resort owners from his industry presentations and free monthly webinars. Mark graduated from the University of Texas and holds an MBA from Harvard.
Jess Okon
“Positive Reinforcement: It’s for People, Too”
Jess is a leading expert in professional pet care. Jess gained experience in all aspects of the pet industry, from grooming, to managing high-volume dog hotel, daycare and training facilities across South Florida. Jess built her reputation by working with start-ups in the planning phases, launching new services, pushing sales and developing policies and procedures for solid foundations to support company growth and development.
Tuesday, September 29th
Speakers
Courtney & Bart Emken
“A Recipe for Success from Pioneers in Pet Care”
Courtney and her husband Bart opened the first pet care facility in Texas to allow group play with dogs. Their passion for dogs made them pioneers in the pet care industry. Starting with just each other in 1995, DogBoy’s has grown to a staff of 35 and annual revenues of over $1 million for 9 consecutive years. In 2019, DogBoy’s received the IBBY Award for Excellence in Pet Care.
Jennifer Wolf-Pierson “Tough Calls: Handling Pet Health Concerns in Well Pet Care”
Jennifer is the General Manager for ABC Pet Resort & Spa, a multi-service pet care center located in North Houston. Jennifer earned her BS in Agricultural Science at Colorado State University and is a Certified Professional Animal Care Operator (CPACO). She has years of experience in both small and large animal facility management and is accomplished at leading large teams of 30+ employees.
Mark Cushing · "Pet Nation: Pets and the Transformation of American Culture and Society"
Mark is the Founding Partner of the Animal Policy Group. A long-time political strategist, lobbyist, corporate executive and former litigator, Mark focuses his advocacy practice on providing high-level strategic advice and services to clients with needs at any level of government, and key trade/industry associations in the U.S., Canada and Mexico. He is the past Chair of the Government Relations and Public Policy Practice and was a long-time partner at Tonkon Torp LLP, a prominent Northwest law firm. Mark also currently serves as University Counsel at Lincoln Memorial University and is a professor of Government Relations at their Knoxville-based Duncan Law School.
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Dr. Courtney Campbell
"Heroes For Healthy Pets: Infectious Disease"
Dr. Courtney A. Campbell is a board certified veterinary surgeon who specializes in orthopedic, soft tissue, and minimally invasive surgery. He currently practices at VetSurg in Ventura, California. He is also a host, author, producer and the Chief Creative Officer for VetCandy. Dr. Campbell is the host of two popular podcasts, Anything Pawsible and The Dr. Courtney Show and he has also been dedicated to veterinary journalism for the past 9 years. He had the honor of co-hosting Pet Talk on Nat Geo Wild, a first of its kind talk show on Nat Geo Wild. He is now a recurring veterinary correspondent and pet health expert on daytime talk shows. WebMD, The Rachael Ray Show, CBS The Doctors, Home and Family, KTLA and other daytime talk shows. He was recently awarded the Excellence in Journalism and Outstanding Contributions to the Pet Industry Award at the Global Pet Expo. He shares his life between veterinary surgery, veterinary journalism, and exploring the depth of the human-animal bond. He’s looking forward to new possibilities in 2020.
Wednesday, September 30th
Speakers
Bill & Amy Hillis
“Surviving COVID-19; Best Practices for Navigating Uncertain Times”
Bill and Amy Hillis are the Co-Founders and Managing Partners of Social Pet Hotel and Daycare, with two locations in the Charlotte, North Carolina area. Bill served as an Enlisted Infantry Soldier in the SC Army National Guard while attending The Citadel. Upon graduation, he was Commissioned as an Armor Officer. During Armor School training at Fort Knox, he was notified that he would be transferred to a Cavalry unit that was being called up for deployment. He subsequently led a platoon of Security Force Soldiers in support of Operation Enduring Freedom in Afghanistan before beginning his career in Commercial Real Estate. Bill and Amy have brought the Enrichment Daycare platform to the Charlotte area to help enrich the bond between dogs and their families. Amy continues to feed her passion for education by serving as the co-chair of IBPSA’s Education Committee, serving on the PACCC board, volunteering with Big Brothers Big Sisters of Central Carolinas, and is also currently back in graduate school at Queens University of Charlotte earning her Certificate of Leadership and Change.
Brandon Hess “Common HR Pitfalls: How to Avoid Fines and Lawsuits” & “Pet Care Service Provider Wellness”
Brandon Hess spent 10 years in the management trenches, first as a companion animal veterinary hospital manager and from 2014 to 2016, as the manager of a large specialty practice in Ohio (2016 AAHA Specialty Practice of the year). His background in Psychology, Management and Leadership have provided him the tools necessary to coach Veterinary Professionals on topics such as: Communication, Conflict Resolution, Compassion Fatigue and Suicide Awareness. As a clinic owner he is also passionate about expense management, practice culture and efficiencies. His engaging presentation style fosters a participationbased learning atmosphere.
Jamie Damato Migdal “Roundtable Discussion: Adapting Your Business in Uncertain Times”
Jamie Damato Migdal, CEO/Founder of FetchFind, has been educating and innovating within the pet industry for over 25 years. A sought-after consultant and public speaker, Jamie has built four national pet service companies and has wide-ranging industry expertise in education, technology, business development, sales, marketing, and management. FetchFind focuses on pet care training and engagement solutions designed to help professionalize the entire industry and draw in the best talent to create a stable, educated workforce.
Teena Patel
“Training New Hires to Succeed”
Teena Patel is the founder of University of Doglando, an enrichment center for dogs in Orlando. Patel is a Certified Dog Trainer and Behavioral Counselor and holds a BA in Psychology, where her research focused on animal behavior and cognition. Doglando was opened in 2003 and is a 6-acre outdoor campus that focuses on a day program of enrichment, as well as training in Skill Building for dogs from 8 weeks of age through seniors.
Wednesday, September 30th
Speakers
Dr. Jason Stull
“The Time is NOW – Protecting your Facility from Dog Flu (and other infections)”
Jason Stull is an Assistant Professor in veterinary medicine at the Atlantic Veterinary College and The Ohio State University. Over the past 15 years, he had been involved in veterinary infection control, protecting people and animals from infectious diseases. He has lectured to business owners and staff of animal group settings, such as boarding facilities and daycares, on infection control, and conducted outbreak investigations and research on infection control-related topics (including canine influenza virus). He holds a VMD from the University of Pennsylvania, Masters in Preventive Veterinary Medicine from the University of California at Davis, and PhD in veterinary infectious disease from the University of Guelph. He is a Diplomat of the American College of Veterinary Preventive Medicine.
Tara Crouse
“What Pet Care Operators Think”
Tara is a Pet Patent committed to the wellness and safety of pets. She is a Marketing Consultant by day and uses these skills to conduct research on the opinions and behaviors of pet parents and pet care providers.
Joe Zuccarello
“Grooming 101 – Part 1; People Potential” & “Grooming 101 – Part 2; Profit Potential”
Joe started in the pet industry as a 13-year-old bather/brusher in a small grooming shop. After a few years, Joe sought employment at an exciting, growing, and progressive pet resort, which would be the start of a fantastic journey that has now spanned over 32 years. As Vice President of one of the World’s most prestigious Pet Resorts for nearly 20 years, Joe was responsible for leading over 200 staff members and 15 Managers. His direction of six facilities, which included Pet Resorts, Grooming Spas, Training Academies, Grooming Instruction Programs, lead to the establishment of a franchise model and a business that pet facility owners and managers from all over the World sought out for inspiration. Later, Joe expanded his pet industry experience by immersing himself in the pet products side of the industry. His first endeavor into the pet products and manufacturing categories was joining a highly regarded and innovative company called TropiClean that creates superior brands of shampoos, conditioners, stain and odor products, and pet dental solutions. His various roles included National Sales Manager, Project Manager, Brand Leader, and Director of Innovation. He helped define the company’s business landscape by increasing brand awareness through research, sales, and new product development and deployment. Joe became a successful and regular guest host on HSN (Home Shopping Network) representing pet grooming and dental products driving the pet category to unprecedented levels
Nancy Webb “Creating a Feasibility Study and Business Plan In Order to Obtain Financing for your Pet Care Facility”
Nancy has been an SBA Lender for the past 20 years – focusing on the pet care industry. Like many of you, this is not Nancy’s first career. Before becoming a banker, she was a Marine Biologist focusing on habitat restoration on the Texas Gulf Coast. She was a dog person, but has evolved into a cat person. She lives in Houston, Texas with her Siamese cat – Fofe.
Wednesday, September 30th
Speakers
Veronica Boutelle
“Let’s Walk! The Keys to a Successful Dog Walking Business – Part 1” & “Let’s Walk! The Keys to a Successful Dog Walking Business – Part 2”
dogbiz founder Veronica Boutelle is the author of several books, including How To Run a Dog Business and The Business of Dog Walking. Since 2003 Veronica and her team have helped dog care pros enjoy successful businesses through online dogbiz University courses and personalized one-onone business and marketing coaching. dogbiz U’s flagship program, the Dog Walking Academy, has also led the way in education and certification for professional dog walkers for over 15 years.
Shahrina Ankhi-Krol
“Protect Your Brand, Expand Your Business”
Shahrina Ankhi-Krol is the owner of Ankhi-Krol Law (ankhikrollaw.com), a boutique law firm in New York City, that works exclusively with entrepreneurs and small business owners in the following areas of law: business, contract, trademark, and copyright. She has a niche practice in the Pet Industry which allows her to work with pet businesses throughout the country. Shahrina started Ankhi-Krol at the age of twenty-seven and has received numerous awards and recognitions for her dedication to the legal field. Notably, she has been elected Rising Star Super Lawyer, a recognition given to no more than 2.5% of attorneys in each state, each year – for six (6) consecutive years. She has given countless talks and presentations at business conferences, expositions, and worldrenowned educational institutions, such as New York University, the Fashion Institute of Technology, and the City University of New York. She has also appeared on Fox, radio shows, and various podcasts. Shahrina understood the importance of business networking at the early stages of her career. Throughout her journey of building Ankhi-Krol Law from scratch, she attended countless networking meetings, events, and conferences, to expand her business connections. Additionally, because her law firm works exclusively with entrepreneurs, she gained exceptional insight into the needs, wants, and concerns entrepreneurs experience in business networking situations. As an avid entrepreneur, Shahrina understands that the livelihood of entrepreneurs often depends on meaningful, accessible business networking.
Tabitha Davies
“Mitigating FAS Level in Daycare & Boarding”
Tabitha Davies is a CPDT-KA, ACDBC, FF-C, PNC-C who owns and operates the Coachella Valley Dog Club and Co-Owns All-Big Canines both located in Palm Springs, CA Area. She has been training dogs and working with behaviorally challenged dogs and pigs for over 16 years. Applying and promoting ethical interactions without the use of pain, fear, or intimidation to gain results and educate the community.
Don Phin, Esq
"Managing the Emotions in a Time of Crisis"
Don Phin is a Speaker, Advisor, and Coach. Don has personally trained and coached over 6,000 CEOs and senior leaders. He teaches them how to identify and change the stories they tell themselves, so they can improve their courage and confidence, as well as their organization’s culture and sales. The fastest, easiest, most powerful way to transform our leadership, sales, and engagement: change our stories. Don became fascinated with the power of story during his career as a trial attorney. While there was only one set of facts, only one reality, he’d hear a dozen different stories about the same thing. Over time Don realized the power of the stories we tell ourselves. These secret, silent, and hidden stories make or break our view of life and our subsequent success or failure. Don grew up a street-wise kid from the Bronx and has lived in San Diego since he was 20.
Thursday, October 1st
Speakers
Devika Christie “Developing an Exit Strategy”
Devika Christie graduated from Loyola University Chicago and holds a MBA from Washington University. She has 18 years of experience in financial services and 10 in the pet industry. After the 2008 financial crisis, Devika tapped into her passion for animals and devised a “back-up” plan to independently secure her future. She took her passion for animals and worked to form No Leash Needed. In 2019, Devika sold the company for the highest multiple ever, and now works with other pet facility owners as a consultant. Devika also developed proprietary kennel software is working to bring the system to other facilities that need better reporting and procedure management.
Stephanie Shipley
“Employee Development & Succession Planning”
Stephanie hails from the East Coast of Canada and has operated her own pet care facility, Paw & Order, for the past decade. When not at her own facility, she spends most of her time visiting other facilities as a consultant in the areas of Operations and Human Resources. She is a published author, public speaker, certified PetTech Instructor, Certified Professional Animal Care Provider and Operator, serves on the Board of Directors of PACCC and is a mom to two beautiful 18-month old twin girls.
Steven Parker “Franchise vs Startup”
Steven Parker is a 35 year old serial entrepreneur, visionary leader, nationally renowned pet care expert, and public speaker. In his impressive career, Steven has founded several different companies, launched a national franchise and completed an award winning, multi-million dollar private equity transaction. He regularly speaks at national conferences and universities on the topics of business, pet care and entrepreneurship. Steven has appeared or been featured in Fox Business, CNBC, CNN, The Wall Street Journal and Forbes. He strives to help and motivate others and give back to the community in the best ways possible. His tireless efforts and countless charitable contributions have earned him recognition by the Mayor of Fanwood, New Jersey, the New Jersey State Policeman’s Benevolent Association and the United States Congress.win girls.
Mel Forbes
“How to Achieve Surface Cleaning & Disinfecting”
Mel Forbes is a Sanitation Consultant for Health Technology Professional Products Inc. Teaching a simplified approach to sanitation in animal care facilities has been the hallmark of his 15 year career. Working closely with owners and staff to identify areas that are major concerns and implementing the HT Products leading brand of cleaners and equipment, Mel is able to create an OSHA compliant, cost effective, approach to everyday cleaning.
Thursday, October 1st
Speakers
Daniel Spangler “Want to be #1? Be Unique!”
Dan Spangler is an award-winning serial entrepreneur. Dan joined the Marine Corps in 1998. In 2003, Spangler was injured in Iraq while jumping out of a truck during a fire fight, and in 2004 he was medically retired. After retiring, Dan became a certified dog trainer. In 2010, he started A Dog’s Dream Dog, a full-service dog facility. Thereafter, he founded the A Dog’s Dream Dreamer’s Foundation. He continues to love the pet care industry.
Doug Schatz “Web Marketing 101: Simple Keys to Unlocking Maximum Profitability”
Doug Schatz is the General Manager for the Pet Care Industry at Market Hardware. Doug has worked in the Web Marketing world for more than 11 years, during which time he is specialized in pet care marketing. He is the onboarding specialist for all pet care businesses who work with Market Hardware. Professionally, Doug is an SEO expert who is also Google Ads certified and has performed hundreds of Web Marketing evaluations for IBPSA members ever since the organization was founded.
Summer Jelinek “5 Keys to Unlocking Your Leadership Potential – the Magic of Leadership”
Summer Jelinek has been a speaker and trainer for more than 6 years. She has 20 years leadership experience working with companies such as Walt Disney World, Disney Institute and H-E-B/Central Market. Her passion is connecting with audiences around the world-particularly audiences looking for the magic in leadership. She is a no holds barred, authentic and engaging speaker who delivers rousing keynotes and workshops.
Annette Uda “Lessons Learned and the New Normal”
Annette Uda is the founder of PetAirapy, the animal care industry’s leading manufacturer of UV AIR and SURFACE sanitation equipment celebrating its tenth anniversary in 2018. Annette has a passion for animal health and educating pet care providers on reliable, non-toxic ways to create clean, healthy facility environments that are protected from airborne pathogens and infectious disease. She is an entertaining and experienced public speaker whose speaking style combines data-driven scientific expertise with real-world relatability.
Be sure to tune in Thursday, October 1st at 4 PM Eastern as we announce our IBBY Winners!
Dr. Kory Knott, Closing Keynote Address
"Your Subscription is About to Expire" Dr. Kory Knott is the Senior Minister at Custer Road United Methodist Church in Plano, TX. Previously, he served as Senior Pastor of Argyle UMC in Argyle, TX from 2002-2013, and Associate Pastor to Youth, College Students, and Singles at Highland Park UMC in Dallas, TX from 1995-2002.Kory received his B.A. degree in Biblical Studies/Psychology from Evangel University in Springfield, Missouri (1993); his Master of Divinity from SMU Perkins School of Theology in Dallas, Texas (1997); and his Doctorate in Preaching from Portland Seminary (2018). Kory also has a certificate in Organizational Leadership from Cox School of Business, SMU (2010).In addition to speaking at churches all over the country, Kory has been invited to speak before various civic, municipal, and non-profit organizations including: Legacy Christian Academy, Denton Chamber of Commerce, Argyle Independent School District, Plano City Council, Health Services of North Texas, and Metro Atlanta Project sponsored by Home Depot and Chick-fil-A. Kory has two publications to his credit: A collection of lectionary sermons titled The Desert Blooms, and A CostSensitive Model for Revitalizing United Methodist Churches. He is currently collaborating on a funeral rites project that looks at the strange and sacred history of funerary and burial practices from the middle-ages to the present day.
Exhibitors
SHOW SPECIAL: Save 15% off of your total purchase at www.blue-9.com. Use code IBPSA15 at checkout. Offer Valid 9/27/202-9/30/2020 Interested in 6 or more KLIMBS? Become a dealer and save even more! Learn more about packages crafted specifically for Pet Boarding and Daycare Facilities by visiting our files section.
Business Insurers of the Carolinas specializes in property and casualty insurance for the Pet Care Industry, including Pet Boarding/Daycare facilities, Pet Sitters/Dog Walkers, Pet Trainers, Pet Groomers, Pet Food/Treats and Pet Products. We offer commercial property, commercial auto, general and professional liability, employment practices liability, bonding, workers compensation and umbrellas designed to fit your individual business needs. Please come see us at the conference to learn more, or give us a call at 1-800962-4611.
Chosen Payments is the most trusted credit card processor in the industry. We participate in all pet care industry events and have an understanding of the needs of pet care providers. Chosen Payments is dedicated to providing the lowest cost, fastest funding solutions. We determine help improve cash flow while increasing profitability. We provide check guarantee services. Please visit Chosenpayments.com
The first and most widely respected professional education program for dog walkers, the Dog Walking Academy opened in the San Francisco Bay Area in 2003. Independent and staff dog walkers and daycare/boarding caregivers now attend the program online from all around the world, gaining cutting-edge education and providing their companies a significant safety, confidence, and marketing edge.
Exhibitors Doxieworks LLC works with owners of pet care services who are ready to apply proven technologies that will help them: • Keep and grow their loyal customer base via the dynamic custom mobile app. • Target and acquire new customers with a unique mobile display advertising strategy to reach 100% of their intended target market ... pet owners ... in the right location (vet clinics, dog parks, pet stores, competition) with the right ad. • Secure and raise their online visibility using the latest techniques to win the battle for internet rankability and findability. We specialize in custom mobile apps for pet care services, geotargeting mobile display advertising, and a full range of online management services designed to preserve critical revenue (keep loyal customers), grow revenue profitably (attract new customers), and beat your competition (dominate online presence.) Services Provided: Apps, Targeted Digital Display Advertising to Only Pet Owners, Social Media, Reputation, Local Listings & Citations Management. Website: https://doxieworks.com/
FetchFind is on a mission to make pet care better, safer, and smarter. We provide online, on-demand staff training and engagement, as well as digital marketing and other business solutions, to pet care service and pet-friendly companies around the globe. Our best-in-class learning management system helps pet businesses of all sizes train and engage their team, create a stable workforce, increase customer satisfaction, and mitigate risk.
Having completed over 65 projects in the last 15 years, our experience in Animal Care Facility best practices is vast. We help our clients navigate the specific requirements for a successful project including proper ventilation, odor control, disease control, cleanability, durability, noise engineering, and a fear free environment for the animals we all love. Doctors and Business Owners love our designs and responsiveness to their needs as we share our specialized knowledge to help them make informed decisions, earn and retain customers, and grow their businesses. Our teams experience includes boarding, daycare and training facilities, 24 hour emergency facilities, specialty care centers, and assistance with renovating existing rooms to meet updated USP guidelines. We continue to stay informed on new trends and innovations in the animal care industry. Our Fear Free Certified team will work cohesively with doctors and business owners to navigate their way through an efficient and profitable design.
Exhibitors Gingr is the world's #1 pet business software preferred by boarding, dog daycare and grooming businesses. Easiest to use, yet also the most robust, Gingr provides the most reliability, speed and functionality of any pet care software. Gingr saves you time and money, and helps you retain customers and staff. Pet care software is all we do - our job is to help you Do More Of What You Love. Visit our booth for free demos, and ask about trade-show specials.
Health Technology Professional Products is the leader in Animal Care Cleaning Solutions for your Pet Boarding and Daycare facility maintenance needs. Our Consultants share our full line of OSHA Compliant products and equipment that are specifically designed for the Animal Care industry to help you save time and money.
K9Grass® by ForeverLawn® is the synthetic grass designed specifically for dogs! The smart solution for dog kennels, boarding and pet resort facilities, vet clinics, and of course, pet owners, K9Grass synthetic grass offers several key features: • Knitted backing provides for instantaneous drainage. • An antimicrobial agent is built into the blades to help create a safer, cleaner environment for pets. • The strength and density of K9Grass synthetic grass provide high quality, long-lasting surface that won’t turn to mud like natural grass areas. • The dense construction provides a completely cleanable surface, as no infill material is required. These unique properties make K9Grass the choice of leading-edge boarding facilities across the country. “With the added durability, safety, and cleanliness, K9Grass is in a class by itself,” said Walt Morris of Morris Animal Inn in Morristown, NJ. “The improved customer satisfaction and lower maintenance and grooming costs also make it a smart business decision.” Clean, safe, beautiful, and easy to maintain—K9Grass is everything you want and need from a pet surfacing product! Also available in mats sized 2'x3', 3'x 5', and 5'x 7'.
Visit K9Grass.com for more information.
Exhibitors King Wholesale is a family-owned and operated national distributor. They carry over 150 brands and over 7,000 skus which they have in stock at their warehouse in Northern California. King Wholesale offers a consistent line of quality brand name products at reasonable prices while supplementing its product mix with many exciting, limited availability of closeout items. With free shipping on 98% of the items for $200, it's a great one-stop-shop!
Healthier Pets Create Stronger Bonds This is WHY we founded our company, and love what we do every day. We also believe that pets are family, pets are kin. We named our company Kinn, with an extra n to constantly remind us to nurture the relationships we have with our pets. This is WHO we are.Our tagline nurture by design describes HOW we do what we do. WHAT we do is design and market innovative products that solve significant problems in pet care.Kinns VALUES are innovation, sustainability, and trust. Show Special Offers at http://kinninc.com/promotions
Kuranda Beds are the #1 dog bed choice of pet care professionals for many reasons: Kuranda Beds are easy to clean and disinfect, minimizing your facility's exposure to transmittable diseases. Kuranda Beds use a patented, chew proof design that we guarantee with a 1 year warranty. Kuranda Beds' elevated design eliminates pressure points on dogs' joints by lifting them up off the ground and evenly distributing their weight. Dogs feel better when they sleep on Kuranda Beds. We offer discounted pricing and a referral program to pet care professionals.Visit www.kuranda.com for more information.
Lenderking Caging Products has been protecting pets for over 150 years. We manufacturer a complete line of high quality and innovative animal housing for veterinary practices. Our enclosures promote animal welfare, comfort and are easy to use and sanitize. Our Comfort Cages are "thermoneutral", meaning that the animal will never rest on a cold metal surface. The seamless Comfort Cages have no crevices or joints to harbor harmful bacteria that cause odors and spread disease. Our 150 years of design experience means we enhance both the animal and caretakers experience.
Exhibitors Simply put, nobody has worked with more pet care professionals on the web than us! Dating back more than a decade, our relationships with associations like PCSA, ABKA and now IBPSA have enabled us to see how the industry has grown and your clients' expectations have changed. Whether you own a boarding and daycare facility, or provide in-home pet care, our team understands the industry firsthand and is excited to work with you on your Web Marketing! Your clients trust you with their loved ones. You can trust us with your online marketing.
Founded by Henry Mason in 1892, Mason Company has sold and installed more kennel systems than anyone else in the world, earning the reputation for providing the finest animal enclosures on the market. Systems designed and manufactured for the veterinary, boarding and shelter markets, or any application where animals need to be enclosed securely, humanely and under demanding conditions. Whether opening a new facility, remodeling, or simply looking to add to enhance your services, Mason representatives can fulfill your requirements and are here to help.All Mason products are manufactured in the U.S. and can be found worldwide. NVA has more than 1,000 partnerships across The U.S., Canada, Australia, New Zealand and Singapore. Our veterinarians provide a full range of medical and surgical services, while our passionate pet resort leaders embody NVA's entrepreneurial spirit in assisting pet parents with ongoing care. Our mission is to improve the comfort and well-being of pets by providing progressive and compassionate care and continue to grow as a community, unified by the love of animals and the people who love them.
OgenaSolutions is a One Health organization focused on the important connection between human, animal and environmental health. We offer innovative products and technologies that meet a high standard for safety, efficacy, and efficiency as well as expert protocols for optimum results. Our team has extensive experience working on infection prevention and biosecurity in the veterinary, farm/agriculture, animal shelter and boarding kennel sectors. We provide effective solutions for the unique and significant challenges of increased bio loads and the potential for cross contamination of pathogenic organisms. Additionally, we work closely with government agencies, public leaders, corporations and small business owners to implement best practices for the health and safety of their employees, customers and the general public. Our mission is to safeguard animals, people and the environment from pathogens and infectious diseases.
Exhibitors PetAirapyŽ, LLC, (PetAirapy) is dedicated to developing researched, tested, and study-backed UV systems to help ensure clean and healthy animal care environments not only for the animals, but also for the people who care for them. Founded in 2008 by the company’s president, Annette Uda, inspired by her quest to create a healthy indoor environment for her own pet, PetAirapy has grown exponentially in just over a decade. PetExec is the world's leading system for serving pet care businesses and their pet parent customers. Our vision from the start (14 years ago) was and is to be a pet services technology company run and owned by development professionals not investors or outside venture capitalists. Our large family of active Packmate customers know that we are 100% committed to them! PetExec has a full team of very talented coaches, technical support technicians, developers, and others who work very hard for our amazing pack of pet professionals. All development and technical support is done by our talented employees in the United States. Technology keeps advancing and we are right there to bring the most modern yet fun and simple features to our Packmates. We make sure our infrastructure is solid and reliable for speed, security and the capability to expand with our rapid growth. In fact, our savvy pack expects amazing customer support, reporting, coaching, and powerful capabilities in an easy to use and robust system. We never rest on our tails at PetExec. Pet parents can join in and enjoy doing many tasks for you such as scheduling appointments, requesting appointments, messaging, purchasing packages, adding deposits to boarding, viewing calendars and so much more on both the portal and the owner facing app, PetExec Mobile App. We are very proud to serve pet professionals and be a part of their success and growth. That's why for thousands of successful clients, once they join our pack, they never look back.
For the past 20 years we have been manufacturing and selling the highest quality PlayGround equipment for Dogs on the market. Our equipment is easy to clean, fun to rearrange, great for enrichment, and sure to last you for many, many years to come!
RunLoyal provides the best pet businesses with the best technology! Can you connect with all your customers in the way they want to be engaged? Can pet parents make reservations, pay invoices, and communicate directly with you on your own custom branded app? Can you effectively upsell your most profitable add-on services? You wouldn't provide anything less than the best care for the pets you serve, so why settle for outdated technology for your two-legged customers? Give your pet parents, your staff, and yourself the best technology for pet businesses!
Exhibitors The Professional Animal Care Certification Council (PACCC) is a 501(c)(6) non-profit created by a team of industry experts to recognize high quality providers and help them meet the challenge of educating pet parents on the value of a pet care providers investment in education and training. Independent certification, using testing from industry developed standards, clearly identifies the premier professional animal care providers in our industry. Both providers and pet parents benefit from the implicit distinctions a reputable and objective third party certification provides. PACCC awards three levels of certification to recognize the expansive knowledge required and basic career levels in the industry: Certified Professional Animal Care Provider (CPACP), Certified Professional Animal Care Manger (CPACM), and Certified Professional Animal Care Operator (CPACO). Pacific Western Bank Small Business Lending delivers a one-stop financing solution for established and new veterinarians who are looking to purchase, refinance, or construct a practice. Pacific Western Bank is a commercial bank with over $27 billion in assets headquartered in Los Angeles, California, with executive offices in Denver, Colorado. The Bank has 72 full-service branches primarily located in California, with one branch located in Durham, North Carolina, and one branch located in Denver, Colorado. We offer national lending products including assetbased, equipment, and real estate loans and treasury management services to established middle-market businesses. Get your practice moving forward contact Heather today. Paw Partner is a new software to manage Boarding, Daycare, Grooming, and Training facilities. The creators of Paw Partner also own a boarding, daycare, and grooming facility. After becoming frustrated with the options out there, we decided to use our thousands of hours of facility management experience to create software for pet professionals by pet professionals. We also have a full free mobile app for both pet businesses and their customers to use. Instead of portals, you can download our app in the app store and can perform any function on our app that you can on the computer. PermaTek Coatings provides functional, safe, low maintenance flooring and wall solutions perfect for both large and small animals. We enable the animal care industry to achieve the desired look, functionality and return on investment. We know preparation is key to obtaining clean, durable and attractive floor and wall solutions. To ensure the safety of both animals and staff, we provide seamless and chemical resistant solutions that provide a low maintenance, bacteria free environment while minimizing any mold and mildew issues. Our team has decades of experience preserving enhancing and protecting millions of square feet of our customers investments.
Exhibitors SMT specializes in central pressure washer and central wet/dry vac systems that enable operators to clean from multiple remote stations, located conveniently throughout their facilities. Wall mounted and portable systems are featured meeting specific needs and building scenarios. We provide high quality pressure washers to Boarding and Daycare Facilities, Veterinary Offices, and all types of Animal Care Facilities within the US and world wide.
Our mission is to help fellow pet care business owners learn from our experience (and the wrong turns weve made along the way) to avoid costly mistakes, increase profits, build the brand you've always envisioned, and, ultimately, find the freedom to love your pet care business just as much as you love the pet that inspired you to start in the first place! We are happy to chat with you during the conference or give us a call at 732-997-6537.
Learn what a successful dog training program looks like and how to implement it into your business. The Dog Guys will help you successfully introduce dog training to your business or improve upon what is already there. This complete approach to dog training has been successfully implemented at pet care facilities around the country. We can leverage your existing staff and the program is easy to sustain. No more searching for the right dog trainer or paying high commission rates. Our services include: training solutions to address the most common problems pet parents face, a week of hands on learning and instruction, client ready materials and efficient processes, coaching calls, KPI's and ways to measure success, and more!
Virox Animal Health takes a Deliberately Different™ approach to biosecurity and infection prevention, with our revolutionary chemical disinfection technology combined with in-use protocols to optimize effectiveness. We are a proud sponsor of Fear Free, and committed to innovating, developing and improving peroxide based, environmentally sustainable cleaners and disinfectants for the companion animal health market.
10 Tips for Attending a Virtual Conference
Code Word: Opportunity
PRE-CONFERENCE Step 1: Take a deep breath. We get it, going virtual is an adjustment. But it’s going to be ok. You are still going to receive the same quality
2020 has been a year, hasn’t it? We’ve
education, be able to visit with the same
had to change the way we do practically
exhibitors, and connect with your friends from
everything. “Social Distancing” will
around the world. But this year, you get to do
probably be the word of the year. Or
it from the comfort of your own home, office,
maybe that would be “pivot”?
garden or deck. You’re saving money. And
IBPSA has been ahead of the curve for years now, with your Association staff working virtually from our homes in New
remember, this is new to all of us and we are all in it together. If something goes wrong, we’ll fix it with no pressure or worries.
Mexico, Texas, Oklahoma and Tennessee.
Step 2: Prioritize your time. One of the
We don’t really feel like trendsetters, but
reasons that we love traveling to a conference
we thought that we would share some tips
is the opportunity to set aside those days and
as you prepare to attend our 2020 Virtual
know that we will be in a focused environment.
Conference.
It’s good to get away from it all. You can still do that! Block this time out on your calendar.
conference a priority. Code Word: Make Opportunity Code Word: Opportunity S
Step 3: Raise Your Expectations. There is
Step 7: Take notes. Do you take notes at an
plenty of research that indicates that online
in-person
learning can be just as (if not more) effective
notepad next to your computer and keep up
as traditional classroom learning. So make
with that practice. Download the materials
sure that you come into the conference with a
that the speakers have made available.
positive attitude and a willingness to engage with the speakers, exhibitors and your fellow attendees. Remember that saying: ‘you get out of it what you put into it.’
conference?
Then
put
your
Step 8: Engage Did we mention engaging with others? Yes! Engage in the chat box or a video chat to connect with any other attendee, exhibitor, or staff member. We will have
Step 4: Check your tools. The recommended
special times to hop into Groups for some
browser for our virtual platform is Google
face to face interaction. Happy Hour, anyone?
Chrome. If you don’t already have it, go ahead and download it ahead of time so that you are not scrambling later. Are your speakers working? Does your headset need batteries? Do you have your computer or phone charged up or plugged in (is your charger nearby if you need it?)
POST-CONFERENCE Step 9: Follow through IBPSA is providing you
with
six-months
of
access
to
the
conference. We encourage you to schedule additional time for yourself to go back into the platform and watch more sessions, or re-
DURING CONFERENCE
watch your favorites. Follow up with the
Step 5: Minimize distractions. Close your
compare notes.
door (add a ‘do not disturb’ sign if you need to), turn off your phone ringer or any other digital tool that is not part of the conference platform. Try not to multi-task! If you’re in that aforementioned garden or deck, make sure it’s quiet and you won’t be disturbed.
speakers. Touch base with other attendees to
Step 10: Share what you learned. Let people know on social media what you learned. Share with your clients and customers that you attended the conference and what your new insights are.
Step 6: Prepare yourself. Before you settle
All of us here at IBPSA look forward to
in, make sure that you have something to
watching each of you implement your new
drink, a snack, and that your room is
knowledge and grow your businesses. If you
comfortable. We promise, we don’t mind if
have any questions or need anything, just
you attend In your pjs (but make sure they
give us a call!
are camera friendly if you will be joining in on video chats.)
We We hope hope you you enjoyed enjoyed our our 8th 8th annual annual conference! conference!
k n k a n h a T h T ! u ! o u y yo