Feature: DRGT
Weathering the Storm
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DR Gaming Technology™ CEO Jurgen De Munck talks to Peter White ow have the last 12 months been for DR Gaming Technology™? All things considered we can’t complain.
I think being a global service provider has assisted us significantly in enabling us to weather ‘COVID year 2’ relatively well. Notwithstanding that, when the pandemic hit in early 2020, and during that initial period when lockdowns were the norm, the entire planet was adversely affected; we were always of the view that as a global supplier we would be able to mitigate our exposure to market risks due to our geographical spread, but as we all know that was not the case. Luckily we managed to weather the initial land-based storm, and as jurisdictions started to open we were all able to start generating revenue again. How have the care and safety provisions the organisation now provides assisted land-based gaming operators from casinos to slot halls during the pandemic? As soon as the World Health Organisation started to understand the pandemic, and how to mitigate 30
it’s spread, we began looking at what might be the simplest and easiest ways to assist our customers in meeting those new operational regulations in as efficient and quick a manner as possible.
The first product augmentation we made was in respect of social distancing, in that we updated our management system functionality to: i. auto lock the EGMs on either side of an EGM as soon as it was activated (in so doing automatically enforcing social distancing); and then ii. auto unlock those EGMs after game play and lock the EGM that had just been played. In addition thereto, an automated ‘Please Sanitize’ message is sent to staff to notify them that a specific EGM was no longer being played and needed to be cleaned, and then made available again for game play. This tech was adopted by many of our customers almost from the get-go. It was also a solution we were able to deliver relatively quickly, in fact it was available to operators as early as May 2020. A key success www.casinolifemagazine.com
