REPAIRS & Maintenance

Maintenance is done in direct communication with you – where required we have a network of skilled tradespeople available at competitive rates.

When a tenant contacts our office in regards to maintenance action required we will either contact you to seek your instructions to proceed or contact your specified trades-person to attend and rectify.

We will organise access to the property with the tenant to conduct the repair.

Should you decide to attend to your own repairs, we request that our landlords DO NOT just turn up at the property as the tenant can deny access. (48 hours notice is required)

If the repair is urgent (e.g. the tenant has no hot water) and we cannot contact you we will organise for our tradesman to attend to repair immediately, however if it is not deemed to be an emergency, we will continue to try and contact yourself to inform you of the situation and seek your instructions.

If the tenants have an after hours emergency they can contact the relevant trades person noted on their lease agreement to attend and rectify. If the tenants organise a repair that is not deemed to be an emergency the account will have to be paid by them – this is explained to your tenants when they sign their lease.

If we notice the tenants are not maintaining the property we will contact them and explain that they need to rectify this situation and we will then arrange to re-inspect to ensure the maintenance has been rectified.

If a problem is still occurring and the tenants are not taking action or returning our phone calls and responding we will issue a ‘Breach of Lease’ notice and can take these matters to the Magistrates Court if needed.