Work Process

Use Double Diamond Design Process

PHASE 1: DISCOVER

Phase 1: Discover

PHASE 2: DEFINE

PHASE 3: DEVELOP

PHASE 4: DELIVER

In the first phase, it is necessary to clarify the issues in developing new features in the app. Conduct an Survey after launching the app for 3 months (which clarifies questions asking what problems users face when encountering the app, categorizing flowrelated issues, bugs, and improvements). From this data, I have analyzed to filter out the feature that needs further development in the app, which is online payment.

Target User

People who want to buy goods online (students, office workers, ...); 18 40 years old

Phase 2: Define

Business Problem

App lacks card payment function and QR code in payment activity

Clarifying the functions in online payment to be developed: including payment by ATM/Credit/Debit card and payment by QR code

Integrating more online payments in the app will have a big impact on the payment behavior of users, giving them more options when paying.

T-shirt sizing the process (Estimate how big the project is gonna be) , In this case for an UX designer is 12 working days.