A QUARTERLY PUBLICATION OF PIEDMONT MEDICAL CENTER
MAY-JUNE 2017
PiedmontPulse myPMC.com/pulse | 803-329-1234 | 222 S. Herlong Ave., Rock Hill, SC
Meet Piedmont Medical Center’s SENIOR LEADERSHIP TEAM!
CHIEF EXECUTIVE OFFICER:
BRADLEY S. TALBERT, fache
Brad Talbert joined Piedmont Medical Center in June of 2016. York County has already left a great impression on this South Carolina native. “Growing up in Spartanburg, I have a great affinity for South Carolina and our excellent communities. The people, history, and now explosive growth are wonderful traits for our community. I have quickly become involved in the community, through service with the United Way and Winthrop University. I look forward to more opportunities to engage with our community over the coming months.” Brad’s interest in healthcare leadership was sparked during his college years. He worked as a pharmacy technician, and the experience allowed him to understand how hospitals function from the inside. One of his favorite quotes is by John A. Shedd: “A ship in harbor is safe, but that’s not what it’s built for.” Brad believes you have to be prepared to take on new challenges, embrace change, and be willing to take risks to get where you want to go in life.
Steve Gilmore, continued England Patriots fan and we’re excited to have him as the newest member of our Senior Leadership Team!
CHIEF OPERATING OFFICER:
JIM RILEY, rn Jim Riley’s healthcare career started in 1992 as an emergency department nurse after a 15 year career in law enforcement with the New York City Police Department. He holds a nursing degree from Catholic Medical College, a bachelor’s degree in Health Science from the Medical University of South Carolina and a Master of Business Administration degree from Touro University International. Jim has been a member of the PMC Senior Leadership Team since November 2016 and describes his time in York County as exciting. “Until you experience things first hand, you don’t get a true appreciation for what is happening in your own backyard. This community has so much history and culture. Piedmont Medical Center is doing great things every day to make a difference in the lives of every person we have the privilege to serve.”
CHIEF FINANCIAL OFFICER:
STEVE GILMORE Steve Gilmore became a member of the Piedmont Medical Center team in March of this year. There are many accomplishments to note during Steve’s 30+ years in hospital finance and administration. Before joining PMC, he served as the Regional Chief Financial Officer for the Northeast Region of Tenet Healthcare. Prior to his experience as a regional officer, Steve was the Vice President of Finance and CFO at Saint Vincent Hospital in Worcester, MA. He is a devoted New
CHIEF NURSING OFFICER:
TRISH FEILMEIER, rn Patricia “Trish” Feilmeier joined the Piedmont Medical Center team in August 2016. She describes her experience thus far as ‘wonderful!’ “Everyone has been warm, inviting and helpful. I can see the great passion our staff members have for PMC.” Trish’s mother sparked her interest in healthcare. “She always wanted to be a nurse but was unable to fulfill that dream,” Trish shared. “She inspired me as a Continued next page...
SENIOR LEADERSHIP, Trish Feilmeier, continued young girl and drove my desire to go into nursing.” For those who are interested in healthcare leadership, Trish offers the following advice, “Be willing to give a lot of yourself to your patients and employees. Go into healthcare with a passion for making things better.”
ASSOCIATE CHIEF NURSING OFFICER:
MARILYN SMITH, rn Marilyn Smith joined Piedmont Medical Center in February 2017 as our Associate Chief Nursing Officer. “My experience at Piedmont Medical Center has been excellent,” said Marilyn. “I have the opportunity to work with an exceptional team who believes in providing excellent service to patients and their families.” Nursing is Marilyn’s second career. In the early 1990’s, she would visit nursing homes every weekend through community service with her church. That’s when her passion for nursing sparked! Marilyn’s personal motto is a quote from Aristotle: “We are what we repeatedly do. Excellence, then, is not an act but a habit.”
CHIEF HUMAN RESOURCES OFFICER:
LIZ ELICH Elizabeth “Liz” Elich has served as PMC’s CHRO since January 2016 and has taken the time to get to know many members of the team. “I have been very impressed with the compassionate care that our staff provides to our patients. I’ve noticed a lot of staff stay at PMC for a long time because they really like caring for others and are very good at their jobs.” When asked about her interest in healthcare, Liz recalls several fond childhood memories. “My mom was a nurse, and I was always around hospitals growing up. I’ve always been in awe of healthcare providers. They work hard, show empathy to patients and families, and are very knowledgeable clinically. At the end of the day, you feel that you’ve made a difference in someone’s life just when they needed it most.”
VP OF BUSINESS DEVELOPMENT:
TODD SIGMON, fache Todd Sigmon came to Piedmont Medical Center from Memphis, Tennessee, in August 2016. “There is a great sense of teamwork here,” said Todd. “Our team understands what a privilege it is to take 2
Todd Sigmon, continued care of the people living in and around York County, and I’m very proud of the role I play in improving the health of our community.” With more than 18 years of progressive leadership experience, Todd’s advice to someone who aspires to be a leader in the healthcare industry is to be flexible and adaptable. “Healthcare brings people from all backgrounds together with a common goal to improve the health of the community and the people we serve. There are many paths to choose in life and you never know when a simple conversation or a chance encounter can profoundly change your future.”
VP OF QUALITY AND RISK MANAGEMENT:
DIVYA REDDY, mph, cphq, fache Divya Reddy joins us from KershawHealth in Camden where she served as the Chief Quality Officer. “I am passionate about high quality care and the work that goes into improving quality has a direct impact on the hospital’s ability to deliver exceptional healthcare,” said Divya. “Part of quality healthcare is providing the right care to the right person every time.” Divya’s drive to help make a difference in the lives of others led her to the healthcare industry. “I have always been interested in healthcare because there is a certain intrinsic satisfaction that comes from working in an industry with a primary goal of healing people.”
VP OF EXTERNAL AFFAIRS:
AMY FAULKENBERRY Amy Faulkenberry has been a member of the PMC Team since 2012. Since joining Piedmont, Amy has worked as Director of Marketing and Public Relations, VP of Business Development and currently serves as the Vice President of External Affairs. “I have gained tremendous insight into how much this hospital does for this community, its employees and our patients,” shared Amy. “The respect I have for our medical staff, nurses and the entire team is immeasurable. They have extremely difficult jobs, but work together in such a way to make us all proud. It is an honor to be able to help in a small way to tell our story and be an ambassador for my hometown hospital.” With a personal motto of, “Go big or go home”, Amy has made a lasting impression on the team at Piedmont Medical Center. “We have so much to be proud of at Piedmont. I choose Piedmont for my family and I encourage others to do the same. This is a great place to work and an even better place to receive care. I know this firsthand.”
I N TH E N EW S
WEE READ AND LITTLE FREE LIBRARY bring the joys of reading to our patients and guests.
P
romoting literacy is not generally one of the first things that comes to mind when you think of high-risk infants in the NICU, but that’s the goal of the Wee Read program. Through the Early Learning Partnership of York County (ELP), Executive Director Teresa Creech leads a team of dedicated volunteers, some of whom work as nurses in our NICU. “When babies are sent there after delivery, this is an opportunity for the NICU nurses to explain to parents the importance of skin-to-skin bonding, reading aloud, and stimulating the babies’ brain,” shared Teresa. Each family that has a child in the NICU receives a package with a book, blanket, and bookmark that explain how reading aloud to the baby helps with bonding, growing language development and early literacy. PMC is proud to be a part of another ELP initiative – Little Free Library. This free book exchange opportunity aims to inspire a love of reading, community building, and creativity! We have two Little Free Libraries on campus (one in front of the Emergency Department, and the newest one in front of the Women’s Tower). These Little Free Libraries will bring the joys of reading to our patients and guests. Our newest Little Free Library was made possible by the ELP, Rock Hill Rotary Club, and our very own team members in Women’s and Children’s Services. Special thanks to Bailey Daves for her artistic creativity showcased on our new Little Free Library!
To learn how you can support the Early Learning Partnership of York County, please visit www.elpofyorkcounty.org.
BAXTER IMAGING CENTER
B
axter Imaging Center is located in Fort Mill and offers a variety of outpatient diagnostic services in a convenient, patient-friendly environment. Services include a 32-slice CT scanner, high-field 1.2 Tesla MRI, ultrasound and digital x-ray. We serve outpatients only at Baxter Imaging, which eases scheduling and reduces waiting time while maintaining high clinical quality standards. Same day appointments are available and our team is eager to meet you! 509 Sixth Baxter Crossing • Fort Mill, SC 29708
To schedule an appointment at any of our locations call: 800-943-2656.
myPMC.com/imaging
THE TEAM AT BAXTER IMAGING CENTER LOOKS FORWARD TO SERVING YOU AND YOUR FAMILY! LEFT TO RIGHT: Catherine Morrison, Hannah Helms, Mary Rueckerl, Tammi Dewey, Haley Lowery, Michele Melsha and Paula Jo Kennedy. NOT PICTURED: Letrese Roberts and Director Suzanne Young 3
Pharmacist
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2017 TENET HERO WINNERS: Don Hardister and Jacci Brown
acci E Brown strivesSfor excellence in everything she does. Her colleagues say she I N TH N EW
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comes to work every day with one primary goal: to provide exceptional care for patients.
Hardister is a faithful hesitate inthe driving to the affected areas with the Aonclinical pharmacist, Jacci eagerly volunteers for projects anddidn’t she does so in team member who has communications trailer and other needed supplies to help. spirit of teamwork and making the hospital better. When her department needed offered his skills and expertise His efforts led to recognition from Tenet’s corporate office. to1997 coordinate pharmacy students during their clinical rotations, Jacci to thea pharmacist hospital since Don is an aviation fanatic and often volunteers his time and whentook he came onrole. board as on the uses his own resources to help fly children to and from the Director of Security. hospitals for specialty care. He provides this service during His commitment serve Jacci played atokey role in improving patient satisfaction when critical she served timesonforthe these patients, and he brings back best his colleagues has been practices from some of the most esteemed hospitals in the committee. She piloted the program and shadowed nurses when they spoke with patients demonstrated in many ways. country. Don is always trying to make Piedmont a better of their medications. Aftercharter completing the study, she delivered an inspirational presentation He is a volunteer place to serve its patients. member and co-founder of uggestions on how nurses can improve communication with patients concerning their Don Hardister Don is a man of honor. He always puts the hospital and its the Piedmont Pride Team. me of her ideas, patient satisfaction scores have started to improve. patients first. In Don’s “previous life,” he provided security The group helps cultivate and transportation for the rich and famous, many of whom raving fans of Piedmont, develops department ambassadors, are legendary. Don is a legend himself at the hospital, and he nd organizational thatand improved the workflow in the hospital’s After seeking plans staffskills activities helps improve the hospital’s reputationpharmacy. is the ideal Tenet Hero. in thethe community. cesses during transition to a unit-based pharmacy model. This new model enables
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n management on the front lines and also improves physician and nursing satisfaction. Jacci acci Brown strives for Don’s dedication is unmatched. He has spent th the weekend staff; they said workflow definitely improved. Jacci spent several weeks excellence in everything countless nights at the hospital operating the ess and then educated the staff on the new procedure. she does. Her colleagues hospital’s Incident Command Center during say she comes to work every power outages, winter storms and other emerday with one primary goal: to provide exceptional care gencies. Don never had to be asked to come for all patients. and take charge during tough – hecancer survivor, g desire to helpin others in the community. As atimes breast
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seems to always be where he is needed. His cated to bringing awareness and being a resource for others. A clinical pharmacist, knowledge of the hospital and the communiJacci eagerly volunteers for projects and does so in the ty, as well as his vast network, make him an spirit of teamwork and invaluable ofwomen, the Piedmont team. large groups. During a talk tomember 300 young she shared poignant details of her experiences making the hospital better. – Brad Talbert, CEO
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Jacci Brown, RPH
When her department needed a pharmacist to coordinate pharmacy students during rotations, Don has a stellar reputation among emergency management g the adoption process and is caregiver for her father, who is battling cancer.their Sheclinical said this gives Jacci took on the lead. circles in the region and state. He makes himself available to Jacci played a key role in improving patient satisfaction when she patient and caregiver point of view. others and often participates in statewide drills. He has served served on the Communication of Medication sub-committee. on the South Carolina Security and Safety Council where he She in piloted a program and shadowed nurses when they spoke dable and in hermember. pursuitHe of worked excellence. brings out the best others wasrelentless named a board with She the Department with patients about the purpose and side effects of their of Health and Environmental Control to help secure a grant for medications. After completing the study, she delivered an a sophisticated communications trailinspirational presentation to nursing er used in disaster responses, leadership and offered suggestions on at events with large crowds how nurses can improve communiand during outages. cation with patients concerning their medications. By implementIn September 2016, when ing some of her ideas, patient Hurricane Matthew hit the satisfaction scores have improved. South Carolina coast, Don HAL L O F FA M E Continued next page...
ting two children – and the eventual birth of her third child.
2017
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PIE DM O N T P R I D E
Our Mission: To deliver exceptional healthcare to every person we have the privilege to serve.
C
ongratulations to our most recent Daisy Award Winners! This award for Nurses recognizes extraordinary practice by nurses who engage in the transitioning process of patients and their families as they access and migrate through the healthcare system. Extraordinary care is at the heart of this award. Individuals must demonstrate compassionate, empathetic practices in the delivery of care, considering the needs of patients, their families, and colleagues.
Share feedback about your experience: Email: pmc.feedback@tenethealth.com Attn: Marketing and Public Relations Piedmont Medical Center 222 S. Herlong Avenue Rock Hill, SC 29732
OUR HOSPITAL DAISY AWARD WINNERS: NOVEMBER 2016
DECEMBER 2016
JANUARY 2017
FEBRUARY 2017
MARCH 2017
APRIL 2017
Melissa Wallace, RN
Megan Carter, RN
Tiffany Ricciardi, RN
Christy Dover, RN
Devan Kuhn, RN
Megan Black, RN
Critical Care
PCU
CV Tele
Labor and Delivery
Med/Surg
Med/Surg
2017 TENET HERO WINNERS, JACCI BROWN, continued Jacci utilized her innovative organizational skills to improve the workflow in the hospital’s pharmacy. After seeking staff input, she developed new processes during a recent transition to a unit-based pharmacy model. This new model enables pharmacists to practice medication management on the front lines and also improves physician and nursing communication. Jacci devised the plan and tried it out with the weekend staff; they said workflow definitely improved. Jacci spent several weeks developing and improving the process and then educated the staff on the new procedure.
“
Jacci has a strong desire to help others in the community. As a breast cancer survivor, she is dedicated to bringing awareness and being a resource for others. She often delivers presentations to large groups. During a talk to 300 young women, she shared poignant details of her experiences with breast cancer, infertility, adopting two children – and the eventual birth of her third child. – Bill Lamb, Director of Pharmacy
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Jacci also assists others undergoing the adoption process and is a caregiver for her father, who is battling cancer. She said this gives her a different perspective from a patient and caregiver point of view.
Her colleagues say Jacci is dependable and relentless in her pursuit of excellence. She brings out the best in others and is a Tenet Hero. 5
Prepare to care. Get ready for the big day—and all the big days that follow—with our free parental education classes.
Breastfeeding Class
Infant CPR
International Board-Certified Lactation Consultants teach the basics of breastfeeding, including health benefits to moms and babies, prenatal preparation, managing the challenges of feeding, and helpful hints for success. Partners are encouraged to attend.
Parents learn the basics of infant CPR and how to help a choking infant, following criteria from the American Heart Association. Grandparents and caregivers are also encouraged to attend this class.
Third Monday of the month • 7 pm
Breastfeeding Support Group International Board-Certified Lactation Consultants offer support and discuss the challenges and benefits of breastfeeding. Breastfeeding mothers and their children are welcome. Every Tuesday • 10 am
Childbirth Preparation Class Experienced labor and delivery nurses help expectant parents prepare for childbirth by presenting the stages of labor, when to come to the hospital, birthing options, relaxation and breathing techniques and methods of pain relief. This class includes a tour of our women’s tower and labor and delivery rooms. Visit myPMCbaby.com • 8 am
Sibling Boot Camp Expectant brothers and sisters learn the importance of being the family’s “big kid,” how a new baby will behave, and how they can help prepare, hold, and care for their new sibling. This class also includes a tour of our women’s tower and labor and delivery rooms. Upon completion, participants receive a Very Important Kid certificate. Visit myPMCbaby.com • 3:30 pm
Family Infant Care Class Registered nurses teach expectant parents the basics of newborn care, including bathing, taking baby’s temperature, signs of illness, and infant safety. Grandparents and caregivers are encouraged to attend this class. Visit myPMCbaby.com • 1:30 pm
Visit ichoosepiedmont.com to register or call 803-329-1234. 6
Second Sunday of the month • 3 pm
Infant Massage Certified infant massage instructors present the benefits of nurturing touch and compassionate communications between new parents and infants. A series of three, one-hour classes teaches a massage routine, beginning with baby’s legs and tummy, and concluding with head and back massage. Each class offers parents special, relaxing moments with their infant. Series begins first Monday of the month • 5:30 pm
Young Parents-To-Be Small group conversations encompass all aspects of pregnancy, childbirth and infant care, including the importance of prenatal care and a normal pregnancy. This course is a series of four, 2-hour classes for parents-to-be ages 21 years and younger. This class also includes a tour of our women’s tower and labor and delivery rooms. First Monday of the month • 7:30 pm
Expectant Parent Tours Tours of our women’s tower and labor and delivery rooms are available. Visit mypmcbaby.com/events/tours for dates and times.
All classes are free for patients delivering at Piedmont Medical Center, but you must register in advance to attend.
PIEDMONT CALENDAR OF EVENTS
MAY 2017
EVENTS
CLASSES
SUPPORT GROUPS*
QUIT SMART! Smoking Cessation Counseling
YOUNG PARENTS TO BE*
BREASTFEEDING Support Group
May 1 • 7:30 pm 1 1 PMC Women’s Tower
Every Tuesday 10-11 am PMC Women’s Tower 2nd Floor Perinatal
TOTAL JOINT – HIP & KNEE*
SURGICAL WEIGHT LOSS Support Group
Scheduled one-on-one, $30 for 3 sessions. Call 803-985-4651 to set up a time.
STRAWBERRY FESTIVAL
May 6 • 10 am - 4 pm 6 6 Stop by PMC’s booth for: • Air Conditioned Diaper Changing and Lactation Stations • Photo Booth • Sand Art • Bike Helmets at Bike Rodeo
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May 2 • 2 pm & 18 • 4 pm 18 2 18 PMC Women’s Tower, 3rd Floor
INFANT MASSAGE (Series of 3 classes)*
5
May 5, 12, 19 • 9 am 12 5 19 12 19 PMC Women’s Tower
SURGICAL WEIGHT LOSS PROGRAM PRE-SURGERY SEMINAR*
4
May 18 • 7:30-10:30 am 18 18 PMC Women’s Tower Resource Center • Fasting required, no food or drink after midnight
May 17 • 11 am • HealthSouth
17 17 Rehabilitation Hospital INFANT CPR*
May 14 • 3 pm
14 14 PMC Women’s Tower
PRENATAL BREASTFEEDING CLASS**
May 15 • 7 pm
15 15 PMC Women’s Tower Auditorium
CHILDBIRTH PREP CLASS**
May 20 • 8 am
20 20 PMC Women’s Tower
FAMILY INFANT CARE*
Sign up to receive the Piedmont Pulse newsletters directly in your e-mail inbox! Visit myPMC.com/pulse today.
May 4 • 6 pm
4PMC Women’s Tower
STROKE Support Group
Women’s Diagnostic Center
NEVER MISS A BEAT...
May 4 • 6 pm
4PMC Doctor’s Dining Room
May 16 • 6 pm
May 18 • 8 am - 8 pm
PiedmontPulse
May 4, 18 • 5:30 pm
16 16 PMC Women’s Tower
18 18 Imaging Center at Baxter Village and
Expectant parents and their family members can take part in this activity and familiarize themselves with the facility and its amenities so they’ll be informed and comfortable as their big day approaches.
18 4 18 Women’s Diagnostic Center
SPINAL CORD INJURY Support Group
EXTENDED MAMMOGRAPHY HOURS
May 20 • 1 pm
4
DIABETES Support Group
20 20 PMC Women’s Tower
BEYOND BREAST CANCER Support Group
4
May 11 • 6 pm at PMC 11 11 Women’s Tower
EXPECTANT PARENTS TOUR
May 2 • 6 pm
2PMC Women’s Tower
ALZHEIMER’S Support Group
HEART HEALTH RISK ASSESSMENT*
2
May 20 • 1:30 pm 20 20 PMC Women’s Tower
SIBLING BOOT CAMP*
1795 Dr Frank Gaston Blvd, Rock Hill
MENTAL HEALTH Support Group May 17 • 7 pm
17 17 PMC Doctors’ Dining Room For parents of minors with mental illness/ behavioral disorders.
MENDED HEARTS (CONGESTIVE HEART FAILURE) Support Group May 20 • 10 am
20 20 PMC Doctors’ Dining Room NUTRITION THERAPY DURING CANCER TREATMENT May 29 • 5 pm
29 29 PMC Doctors’ Dining Room
May 20 • 3:30 pm
20 20 PMC Women’s Tower
*Provided at no charge. **No cost for women registered to deliver at Piedmont Medical Center or $20-$50.
Registration is required for all events except for support groups. To register, please call 803-329-1234, and press 2 or visit myPMC.com/events Visit myPMC.com/pulse for a listing of all current events and more details. 7
PIEDMONT CALENDAR OF EVENTS
JUNE 2017
EVENTS
CLASSES
SUPPORT GROUPS*
QUIT SMART! Smoking Cessation Counseling
INFANT MASSAGE (Series of 3 classes)*
BREASTFEEDING Support Group
Scheduled one-on-one, $30 for 3 sessions. Call 803-985-4651 to set up a time.
HEART HEALTH RISK ASSESSMENT*
J une 3, 15 • 7:30-10:30 am 3 18 3 18 PMC Women’s Tower Resource Center • Fasting required, no food or drink after midnight
2
June 2, 9, 16 • 9 am
92 16 9 16 PMC Women’s Tower
TOTAL JOINT – HIP & KNEE*
6
June 6 • 2 pm & 15 • 4 pm 15 6 15 PMC Women’s Tower, 3rd Floor
June 1, 15 • 5:30 pm
15 1 15 Women’s Diagnostic Center June 1 • 6 pm
1PMC Doctor’s Dining Room
DIABETES Support Group
June 8 • 6 pm at PMC
1
EXPECTANT PARENTS TOUR
June 1 • 6 pm
1PMC Women’s Tower
SURGICAL WEIGHT LOSS Support Group
June 24 • 1 pm
24 24 PMC Women’s Tower
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Expectant parents and their family members can take part in this activity and familiarize themselves with the facility and its amenities so they’ll be informed and comfortable as their big day approaches.
June 6 • 6 pm
6PMC Women’s Tower
MENDED HEARTS (CONGESTIVE HEART FAILURE) Support Group June 17 • 10 am
INFANT CPR*
June 11 • 3 pm
11 11 PMC Women’s Tower
PRENATAL BREASTFEEDING CLASS**
June 19 • 7 pm 19 19 PMC Women’s Tower Auditorium
YOUNG PARENTS TO BE* June 19 • 7:30 pm 19 19 PMC Women’s Tower
CHILDBIRTH PREP CLASS**
NEVER MISS A BEAT... Sign up to receive the Piedmont Pulse newsletters directly in your e-mail inbox! Visit myPMC.com/pulse today.
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1
8 8 Women’s Tower
PiedmontPulse
BEYOND BREAST CANCER Support Group
ALZHEIMER’S Support Group
SURGICAL WEIGHT LOSS PROGRAM PRE-SURGERY SEMINAR*
Every Tuesday 10-11 am PMC Women’s Tower 2nd Floor Perinatal
June 24 • 8 am
20 20 PMC Women’s Tower
FAMILY INFANT CARE*
June 24 • 1:30 pm 24 24 PMC Women’s Tower
SIBLING BOOT CAMP*
17 17 PMC Doctors’ Dining Room SPINAL CORD INJURY Support Group June 20 • 6 pm
20 20 PMC Women’s Tower STROKE Support Group
June 21 • 11 am • HealthSouth
21 21 Rehabilitation Hospital
1795 Dr Frank Gaston Blvd, Rock Hill
MENTAL HEALTH Support Group June 21 • 7 pm
21 21 PMC Doctors’ Dining Room For parents of minors with mental illness/ behavioral disorders.
NUTRITION THERAPY DURING CANCER TREATMENT June 26 • 5 pm
26 26 PMC Doctors’ Dining Room
June 24 • 3:30 pm
24 24 PMC Women’s Tower
Registration is required for all events except for support groups. To register, please call 803-329-1234, and press 2 or visit myPMC.com/events Visit myPMC.com/pulse for a listing of all current events and more details. 8