South Seas Island Resort OWNER REL ATIONS
Southseasrealestate.com | 239-472-7554
WELCOME TO SOUTH SEAS ISLAND RESORT Joining our rental program offers many privileges to our owners such as 24/7 Property Management, a complimentary Premier Golf Membership, special discounts throughout our property, access to all resort amenities, and much more.
“ The SSIR OR Team, and specifically the Team led by Marina, has been a delight to partner with over the years. They know the island, resort and people very well. Guest/Owner satisfaction and attention to detail are how I would describe their core focus – they always seem to find a way to get things done. The whole team is also very responsive to any requests concerning the rental aspects as well as when I stay in the unit as an owner. I would recommend anyone sit down with the OR team and discuss the rental program’s significant benefits and differentiators. The amount of resources SSIR pours into the guest experience is second to none and having everything under one roof is a major advantage. ” Andy T.
EXTENSIVE GROUP SALES REVENUE STREAM Our heavy emphasis on filling accommodations with business and social groups during shoulder and offseason increases your rental potential. COMPLIMENTARY MEMBERSHIP Our owners receive a complimentary Premier Golf Membership which allows full amenity access to the resort. OWNER DISCOUNT AT RESTAURANTS Owners receive 20% off all food and beverages at all Resort operated Restaurants including The Pointe, Harbourside Bar & Grill, Latitudes Food Shack and Attitudes Beach Bar, Scoops and Slices, Captiva Provisions Company, Ships Store, & Starbucks. OWNER DISCOUNT AT RETAIL STORES Owners receive 10% off all resort operated retail stores. REVENUE MANAGEMENT TEAM South Seas teams are dedicated solely to maximize revenues.
ON-SITE MANAGEMENT & OPERATIONS TEAM When an issue arises, there is simply no substitute for immediate response by caring individuals who place the resort guests and owner experience above their own. Our team is trained to handle any situation that may arise. COMPLIMENTARY GREEN FEES AND TENNIS COURTS Enjoy the Captiva Golf Course complimentary. It is a nine hole par-3 executive course and is ranked as one of the “Top Five Short Courses” in the world. Our 11 courts are available for day and evening play. ACCESS TO THE FITNESS CENTER Owners have access to our fully-equipped Fitness Center with a view overlooking our beautiful marina. OWNER DISCOUNT AT KAY CASPERSON SPA Owners receive a 10% discount at Kay Casperson Spa & Boutique, a beautiful, relaxing spa facility.
ROBUST MARKETING RESOURCES Owners benefit from our robust advertising, digital, PR, and email programs targeting thousands of potential future guests. Our presence in the portfolio allows us to market to travelers who have never stayed with us before based on their specific demographics. We are the “ONLY” Property Management Team with over a $2.5M budget to help generate revenue for our owners all year long. And as the only property management team with a dedicated on-site reservation team and state of the art website, we are the most knowledgeable about your home, the resort and the area. TWO MARINAS ON PROPERTY The Yacht Harbour Marina at the North End is Southwest Florida’s Finest Full Service Marina and the Bayside Marina at the South End offers additional dockage and boat lunches, fishing charters, rentals and ocean cruises. 24/7 RESORT SERVICES Front Desk and Security services are available 24 hours a day, seven days a week. Maintenance services are available seven days a week.
PROPERT Y MANAGEMENT SERVICE
You have just purchased property here at South Seas Island Resort. We want to ensure that we help maximize your investment, and keep your property in the absolute best condition. When it comes to choosing a Property Management Team, South Seas homeowners quickly discover the benefits of deciding to utilize us. When you choose South Seas Island Resort to manage your property you can rest assured we are:
CONSCIENTIOUS, RESPONSIBLE, FISCALLY DRIVEN CARING FOR YOUR ASSET With a team of onsite property managers, maintenance, housekeeping, security, and front office teams, we are the most responsive Property Management Company on Captiva. Regular inspections, ongoing communication, style guidelines and scheduled maintenance keep us proactive for you. See how our one on one partnership benefits you.
ADDED BENEFITS OF PARTNERSHIP Access to the resort amenities. Access to marketing resources, access to our knowledgeable team of hospitality professionals and more! Let us show you the benefit that South Seas Property Management offers Let us show you the benefits that South Seas Property Management offers that no one else can. To learn more, contact our Property Management Team Director of Owner Relations, Marina Bloetz, at 239-472-7523 or mbloetz@southseas.com.
SOUTH SEAS PROPERT Y MANAGEMENT
“ Our family has been visiting South Seas since the late 1970’s and we finally purchased a unit at Land’s End for our parents to enjoy. We found that there were times when it would sit empty and decided to rent it for others to enjoy while generating revenue to curtail expenses. We considered renting ourselves, hiring a management company, or signing-up with the South Seas team and interviewed the respective players… the decision was an easy one. The Director of Owner Relations at South Seas impressed us far beyond the others. Since signing on the dotted line we have had no regrets and a great deal of appreciation. We have had the security of having someone on premises that we trust. ” David N.
FREQUENTLY ASKED QUESTIONS WHAT SERVICES WILL YOU PROVIDE FOR MY HOME? Our management services include marketing and promotion of your rental, trained and motivated reservation staff, 24-hour front desk services, housekeeping and maintenance services, inspections, mid-week cleans, monthly accounting of rental income and related expenses, and more. ARE THERE ANY SPECIAL ADVANTAGES FOR OWNERS? Our owners receive a complimentary membership of Premiere Golf Membership while in program. This allows them to enjoy the many benefits of being part of the South Seas family, the pools, the fitness center, beach amenities at South and Sunset Beaches, on-resort transportation, preferred tee times, complimentary tennis court time daily, and discounts at all food and beverage outlets (including alcohol) and rentals. WHAT ARE THE MANAGEMENT FEES? We have multiple management agreements. Understanding that each property is unique and every homeowner’s needs are different, we will be glad to go through your options to select the best program that fits your needs. Understanding your specific needs helps us to craft the most efficient structure tailored to you and your home. WHAT ARE THE UP-FRONT FEES? We provide linens for all homes on our program. Owners will be charged for linens upon joining the rental program. There is also a one-time fee for installment of the front door lock to our standardized “KABA” electronic lock system. In order for us to market your property across multiple digital channels, we charge for professional photos to be taken. If your home is not already equipped with a resort compatible phone line, one will be installed for a nominal fee. DO YOU PROVIDE MAINTENANCE? - NO HIDDEN FEES Our team of trained maintenance engineers responds to a variety of guest and owner service calls. For a flat monthly fee, the Minor Maintenance Program covers the cost of maintenance labor for things such as light bulb replacements and annual home inspections. Specific information on cost and coverage is available from our Property Management team. HOW LONG IS THE RENTAL CONTRACT TERM? The initial contract term is for 3 to 5 years, with automatic renewal on an annual basis. The agreement may be terminated with at least a 180 days notice prior to the expiration date. WHAT IS YOUR ACCOUNTING CYCLE? Each month, we will provide owners with an accounting statement of income and expenses. Statements are sent by mail 20 days after the end of the month.
MARKETING RESOURCE A N D FA C T S H E E T
“ Our family has been visiting South Seas Island Resort for about 30 years and we’ve always referred to it as Heaven on Earth! From the moment you enter the gates, your whole body just decompresses and there are so many fun things to do, or you can just relax in the sun. There are plenty of pools, great tennis, watersports, golf, beach, restaurants and wildlife to explore. The best part is the South Seas Resort Staff is always available to make your stay enjoyable. The rooms and amenities are terrific, the staff is super attentive yet warm and personable, and if there is any issue, they will get it solved quickly and painlessly. You don’t even have to drive as there’s a complimentary trolley service that picks you up and takes you anywhere within the acres and acres of resort grounds. It couldn’t be a safer, more enjoyable place to spend time at during COVID-a true safe haven. Our family has had so many wonderful vacations at South Seas and we look forward to many more, as the next generation of our family wants to keep the memories alive. ” Amy & Rich T.
S o u t h S e a s Sanibel & Captiva Properties
Welcome to Island Life!
OWN A PIECE OF PA R A DISE TO DAY!
REVENUE & RESERVATIONS South Seas Island Resort has a trained staff of professionals dedicated to generating revenue for vacation home and condo rentals. Our on-site reservations department is responsible for ensuring that guests’ reservations are booked accurately, quickly, while up-selling resort amenities. The department operates 24/7. Through a rate and restrictions yield process, revenue for homes and condos is maximized on a daily basis via our dedicated revenue optimization team. And our thoroughly trained sales representatives work tirelessly to ensure group and meeting business during our shoulder and off seasons to fill homes and rooms. DIGITAL MARKETING South Seas Island Resort’s internal marketing team provides expanded reach to target audiences beyond what other rental agencies can offer. We connect to tens of thousands of booking engines and travel agents worldwide via a Global Distribution System. We sell homes and condos on travel sites such as Expedia, Booking.com, Airbnb, VRBO, and more. We have a strategic digital marketing plan to drive bookings to Southseas.com, our proprietary website that’s comprised of search engine optimization, advertising, electronic customer relationship management program (eCRM), strategic linkage partnerships, and social media initiatives. ADVERTISING & GRAPHIC DESIGN South Seas Island Resort uses mostly digital advertising efforts as it drives more targeted marketing and provides for a higher ROI (return on investment). The resort uses an attribution modeling system to determine the most effective combination of ads to serve users to get them to make a purchase (whether online or through our call center). We have partnered with companies like Visit Florida and more for referral advertising initiatives. We provide print and digital advertising in publications like the New York Times, Chicago Tribune, Boston Globe, Star Tribune, and more.
South Seas Sanibel & Captiva Properties is your source for the finest Captiva Island homes for sale as well as properties in the exclusive destinations of Sanibel Island and Fort Myers. This region presents an incredible quality of life that is centered on a fantastic climate, beautiful surroundings and the pristine waters of the Gulf of Mexico. Our team of dedicated real estate professionals specialize in providing clients with an unprecedented level of personal attention.
For more information, please visit us at southseasrealestate.com or call 1-877-332-3382
MARTY STOKES martystokes@earthlink.net C: 239.560.5958 F: 800.994.7357
ERNIE TRESSLER elt225@msn.com O: 239.472.5111, Ext. 3467 C: 703.627.0569 F: 239.472.8566
JONI STOKES jonistokes@earthlink.net C: 239.560.5959 F: 800.571.4936
MARY ANN COWART macowart@aol.com C: 239-851-6447 F: 888-700-9422
VIRGINA DUNDORE virginiad@embarqmail.com O: 239-472-7629 C: 239-940-2919 F: 239-472-8566
EMAIL MARKETING South Seas’ email marketing plan utilizes a sophisticated database and tools to target the right message to the right audience. We have a past guest and subscriber database of tens of thousands. Our distribution lists are specifically designed to target using a variety of geographic and demographic data to ensure the dollars spent are being utilized to their utmost potential. This cost-effective form of communication allows our team the flexibility to quickly fill missing room nights. PUBLIC RELATIONS & SOCIAL MEDIA South Seas works closely with a nationally recognized PR firm to pitch ideas to key local, regional, and national press in an effort to gain media publicity for the resort. Our team regularly responds to the leads that fit the resort, and a variety of these targeted, qualified leads turn into stories, both online and in print. Additionally, the resort has a strong social media presence, with campaigns designed to build brand identity, engage with Facebook, Instagram, and Twitter followers, and persuade the audience to book with us. The team also works to ensure we are generating a high volume of positive customer reviews to build credibility of the service experience with potential new guests.
PROPERT Y MANAGEMENT
South Seas Island Resort offers many great options for Owners on property. If you have chosen not to rent your home through South Seas Island Resort but are looking for an experienced team to look after your home, we offer different levels of Property Management to add peace of mind that a reliable and expert team is available to inspect, supervise and closely monitor your home and all service providers that you may have already hired.
“ My husband and I have been owners at SSIR since 1987 and have participated in the Guaranteed Leaseback Program with the resort for all of those 33 years! The program allows ownership of a vacation home to those who don’t have the financial resources to own one outright, who can’t warrant the purchase of one due to limited vacation time, or who simply do not want the bother or additional cost of being a landlord. The Owner Relations Department is superb. The current director, administrator and property managers are dedicated to making the resort’s relationship with the owners a true partnership. I cannot compliment these people enough; they are responsive, sensitive to the issue, and frankly have bent over backwards to accommodate any needs we have had. ” Debbie and Donald T.
SSIR UNIT CARE • Property inspections by an experienced specialist • Service company monitoring and supervision (we share our preferred vendors or work with yours) • Air Conditioning checks o Quarterly AC filter replacements • Plumbing / leak inspection o During each visit we will check your home for visual water leak signs o We will turn on all faucets in kitchen/bathrooms o Visual check for signs of mildew and mold • Appliance inspection o We will visually check all your appliances o We will ensure your refrigerator / freezer are functioning • General security checks • Pest Control monitoring • Assisting with additions or improvements to the unit • Emergency weather information (hurricane proofing) o Storage of patio furniture (inside unit) o Post storm assessment
Monthly SSIR Unit Care Includes: o Bi-monthly unit inspections o Weekly unit inspections
SSIR HOME CARE • Property inspections by an experienced specialist • Service company access / service company monitoring and supervision (we share our preferred vendors or work with yours) • Exterior inspection o Property damage – cracks, leaks, water intrusion, mold/damp, etc. o Insect infestations o Pool and spa cleanliness o Pool and spa equipment checks o Landscape maintenance checks • Interior Inspection o Air Conditioning checks Quarterly AC filter replacements o Plumbing / leak inspection During each visit we will check your home for visual water leak signs We will turn on all faucets in kitchen/bathrooms Visual check for signs of mildew and mold o Visual appliance inspection We will visually check all your appliances We will ensure your refrigerator / freezer are functioning o General security checks o Pest control monitoring o Assisting with additions or improvements to the unit • Emergency weather information (hurricane proofing) o Storage of patio furniture (inside home) o Post storm assessment Our plans can be customized and we offer the following Concierge Services to add on: • Mail retrieval • Unit / House cleaning (only for owner usage) • Grocery delivery • Re-keying, lost and damaged keys • Golf cart service (starting golf cart bi-weekly) • Pool cleaning service • Delivery reception • Emergency alarm call list and after hour inspections
S OUTH SE A S SA NIBEL & C APTIVA PROPERTIES
S OUTH SE A S SA NIBEL & C A P TI VA PROPERTIES 970 Plantation Road | Captiva Island, FL 33924 P 239.472.1994
F 877.332.3382
southseasrealestate.com