Durable thanks to LifeCycle Service.
Full Service
Service 07.2015
CNC Rotary Tables
7
Swiss Rotary Table Technology
Since 1974 pL LEHMANN is a medium-sized business that has specialized in rotary tables for over 40 years – present today in 25 countries (see the back of this catalog). The company is committed to typical Swiss values + Product quality + Superior technology + Innovation and flexibility + Long-term, sound business policies Further catalogs
Products and Facts
2
Main catalog
Overview of branches
Highlights + Around the world in 25 countries + Qualified, pL-certified technicians + High availability of frequently used spare parts from representatives in 16 countries + Worldwide access by service technicians to all relevant data for your CNC rotary table via the Internet + Teleservice through our experts to assist service technicians on-site + Minimization of unplanned downtime through preventive maintenance + Full Service – a full range of service agreements from commissioning to application support + Extensive training available
Our competence for your productivity
We will not let you down. Since 1974, many customers have relied on our competent service
LifeCycle Services: Increased productivity over the life of your machine...
Content Difficulties, production interruptions, new requirements, questions about use and retrofits, assistance etc. are often very urgent matters. That is why we are here for you with an extensive service program. Service technicians trained by pL are available for you in over 20 countries to provide assistance on short notice. Worldwide.
+ commissioningService 4 + helplineService
4
+ applicationSupport 5 + customerAcademy 6 + firstlevelService
8
+ secondlevelService
8
+ activeService 9 + setupSupport 9 + Spare parts and tools
10
+ Conditions
14
3
Start right from the very beginning ...
commissioningService Commissioning of new machines with controls from Siemens, Heidenhain, Fanuc, Brother, Hurco, Mitsubishi, Haas Goal Improved application, optimal adjustment of rotary table and machine, higher productivity
CMS basic + Mechanical installation and electrical connection of the rotary table + Basic parameterization using the pL parameter list + Acceptance Optional + Safety: Risk analysis/ calculation + 2-D and/or 3-D measurement + Customer training
CMS position Prerequisite: CMS basic
CMS simultaneous Prerequisite: CMS basic
+ Maximum optimization of the cycle time and/or speed for positioning + Calculations based on the range of workpieces + Optimization of clamping management + Controller optimization
+ Support for your commissioning technicians + Optimization for simultaneous operation of standard loads – light, moderate and heavy + Calculation of the dynamics + Assistance with definition of kinematics + Assistance with axis optimization
after
before
Time gain approx. 0.5 sec 3-D measurement
Mech. + electr. installation
Optimization of the cycle time (CMS position)
helplineService Telephone service from 7:30 a.m. – 12:00 noon and 2:00 p.m. – 5:00 p.m. as well as 24-h/5-day telephone service for all pL service centers + + + +
blackBOXcom
Technical assistance Diagnostic support Organizing factory and field service Taking spare part orders
pL service head quarter
Goal To help quickly, competently and unbureaucratically
pL service partner blackBOXcom
customer
4
Optimize early on
applicationSupport Experience has shown: A considerable improvement in time needed per piece and workpiece accuracy are almost always possible. + Clamping the workpiece correctly, Optimizing machining processes + Improving workpiece accuracy (alignment, 0-point...) + Fine tuning of drives and CNC parameterization APS dynamic Prerequisite: CMS postition or simultaneous + Speed optimization + Coordination of workpiece/machining strategy + Calculation of limit values APS precision Prerequisite: CMS postition or simultaneous + Accuracy optimization + Checking the rotary table geometry, pitch error... + Checking and optimizing clamping management + Calculation of limit values Goal To extract the maximum, improve efficiency, lower workpiece costs, increase workpiece accuracy
Optimally clamped? We can also provide on-site assistance in this regard.
with pL rotary table before (3+2) with pL rotary table after (3+2) with 5-axis machine (5in5) permissible tolerance
Errors at the measuring points before and after APS precision for 3-D machining.
Examples from actual practice: A. Maximization of productivity
B. Prevention of future damage/hazards
1. Clamping deactivated when necessary + Reason: Production of small parts + Result: Productivity increased significantly
1. 'Releasing clamps‘ reduced from 300 ms to 100 ms + Reason: Unnoticed product flaw (pL) + Result: Cycle time shortened noticeably
2. Speed increased from 12 to 58 rpm + Reason: Non-optimal commissioning by OEM + Result: Cycle time shortened noticeably
2. Assignment of B/C-axis clamping/unclamp macros corrected + Reason: Incorrect commissioning by OEM + Result: Future production downtime prevented
3. 'Catalog'-values (maximum values) set; at the same time, acceleration reduced by 30% (high moment of inertia) + Reason: Non-optimal commissioning by OEM + Result: Cycle time shortened noticeably, speed increased
3. Control OFF set after spindle 'clamped' + Reason: Incorrect commissioning by OEM + Result: Future production downtime prevented
4. Parameters adjusted on the basis of pL calculations, idle times reduced from 100 ms to 10 ms, clamping deactivated sometimes + Reason: Maximum possible optimization of time needed per piece + Result: Time needed per piece before 60 s, after 40 s; productivity increased 33%
C. Optimization of workpiece accuracy
5. Parameters for interpolation optimized, clamping idle times reduced from 500 ms to 10 ms / 1000 ms to 300 ms + Reason: Making machining an impeller possible with a 3+2 machine concept + Result: ED 100% and impeller production possible, cycle time shortened noticeably
1. Positioning accuracy optimized from 100 to 10 increments + Reason: Incorrect commissioning by OEM + Result: Noticeably more accurate workpieces 2. Lag after servo OFF eliminated, position drift stopped + Reason: Incorrect commissioning by OEM + Result: Faulty workpieces during volume production prevented 3. Alignment and 0-point correction of the rotary table + Reason: Careless assembly by OEM + Result: Volumetric accuracy improved considerably
5
Increase your productivity
customerAcademy Professional training sessions at the pL factory (at the customer on request) with extensive documentation for reference as well as a corresponding training certificate. Goal To make pL service centers and customers more independent, increase the availability of pL products
Your benefit + Independence from third parties – maximum productivity + Shortest possible interruptions + Economical and competent + Prevention of expensive operator errors + Prevention of time-consuming fault diagnosis + Correct spare parts ordering + 1 year of Helpline support free of charge worldwide
We confirm that
Alain Neveu AND Precision successfully completed the training as
pL certified service engineer Valid from March 2013. The training included issues as follows: -
complete assembling of rotary tables
-
advance maintenance at rotary tables
-
exchange of gear
-
assembly of more axis tables and its geometrically measurements
-
reparation and use of different Lehmann-Controls
We congratulate for this high level. To assure, that all following improvements will be
adapted professionally, this certificate is VALID FOR 1 YEAR from the date as Example of aabove. course confirmation mentioned
Title
Duration 1 day
Head of academy
PTHE
1
Helpline technicians
All
PTHE
pL trained helpline engineer
2
Maintenance/ service technicians
End customer
PTME
pL trained maintenance engineer
1 day
3
Service technicians (OEM)
OEM
PTSE
pL trained serivce engineer (OEM)
1 day
4
Assistant - First level support
Freelancer pL service center
PASE
pL authorized service 3.5 days, repeated engineer yearly
PASE
5
First level supporter
pL service center
PCSE
pL certified service engineer
PCSE
Additional information + Detailed documentation as references + 1 year of Helpline service free of charge worldwide + At least 2 participants, max. 6 participants per group + Course contents matched to the individual when necessary + Practical exercises, supplemented with theory
PTME PTSE
3 days, repeated yearly
Registration prerequisites + Completion of technical training in mechanics, machining and assembly + CNC knowledge + Experience in maintenance or service (preferably with/on machine tools) + Basic knowledge of electrical engineering, pneumatics and hydraulics Please contact us to discuss your individual needs
The courses in detail (course language Germany or English only) PTHE – for the Helpline technician Prerequisite: Practical experience in maintenance of machine tools Course goals: + Basic knowledge of pL LEHMANN rotary tables + Diagnosing faults (e.g. via blackBOX) + Reading and interpreting the blackBOX parameters + Use of the pL website for service and spare parts + Knowledge of spare parts packages + Knowledge of the requirements to be a service technician + Learning about specific tools + blackBOX software and analysis
6
only for pL
Modules
Michael Zweifel
CEO
for pL
No. Target group
Hansruedi Lehmann
Customer
Courses at a glance
Service network
Bärau, 05.07.2013
1 Analyzing Blackbox LEDs
Train your staff further PTME – for the maintenance technician Prerequisite: Level PTHE Course goals: + Small repairs such as Braky replacement, for instance + Motor and cable replacement + Checking and adjusting the gear unit + Adjusting and cleaning the scale dial + Learning about combiFlex + Measuring accuracy correctly + Assembling standard cables The better your knowledge of pL rotary table, the shorter are your downtimes and the higher is your productivity!
2 Checking the clamping pressure correctly
Seal change on Braky
PTSE – for the OEM service/commissioning technician Prerequisite: Level PTME Course goals: + Competent commissioning support + Searching and finding in current pL documentation + Understanding and handling the angular position measuring system + Correct setting and operation of accessories such as rotary union, clamping cylinder, tailstock, counter bearing... + Handling the ripas system correctly
3 Setting parameters correctly – optimizing the rotary table axis
from here on, only for the pL service network PASE – for the knowledgeable service technician as freelancer Prerequisite: Level PTSE (contractual arrangement with pL service center) Course goals: + Knowledge and use of the FANUC CNC 35i B + Repair of gear unit, spindle seals and spindle clamping + Measuring and adjusting the geometry correctly + Working correctly with CYMAX hydraulic units + Machine-specific wiring
4 Remeasuring and aligning
PCSE – for the knowledgeable service technician – only for pL service center Prerequisite: Level PASE (contractual arrangement with pL service center) Course goals: + in-depth knowledge of current and older products, incl. accessories + Good knowledge of the service structure and organization of pL + Performance of damage analyses + Parameterization of the blackBOX
5 Massive crash – a casoe for the pL professional
7
We are here for you
firstlevelService In all countries with representatives, the pL partners maintain their own pL service center + Present locally with a global back office + Trained pL service technicians in the respective country + Stock of spare parts locally available (high-demand parts) + Full documentation online for pL service centers (updated weekly worldwide) Immediate help nearby
Fault diagnosis: The leak has been found
Stock of spare parts at every pL service center
pL SOS kits (WZP + ETP: see p. 10+13)
Goal Advice and support at the pL quality level, available in over 20 countries – every customer receives professional and immediate service
secondlevelService pL factory experts support the pL service centers in more complex, challenging cases or when overloading occurs + Complex, extensive repairs + Repair of older products + Partial or full maintenance + Economic analyses/proposals + On-site support by pL experts In-house Service Larger repairs and maintenance, preferably in the pL factory. Request a proposal in advance.
Repair at the factory
Goal Best practice and best competence worldwide.
Help at the customer
8
Prevent and shorten downtime
an excerpt from our Active Services; please contact us for additional options
1)
activeService1) Annual Service Easy Check + Visual inspection + Hose check + Oil check/maintenance unit + Bleed if necessary + Read and evaluate blackBOX data + Status report with recommendation
Facts + Without maintenance contracts + We schedule the region on our own + Then notify the intended customers of the pending visit + Customers can decide yes or no
Goal Prevent downtime, eliminate stress and costs, extend the service life Prevention instead of reaction
Figures at right: Retrofitting of improved capabilities on request.
Benefits + Prevention helps to minimize expensive downtime + Travel costs are prorated + The customer does not need to think about it + No contract, you are free to decide annually + Based on the worldwide practical experience of pL
Status report with recommendation
mini USB
Standard USB
–32%
–35%
setupSupport After a service call or prior to recommissioning after in-house service + C orrect installation of the rotary table (fastening, aligning, cable routing...) + 2-D and / or 3-D measuring with a recognized system, with report (PDF) + Acceptance + Adjustment of compensations if necessary + Adjustment of center of rotation and zero points if necessary Goal Shortening the validation time, dispensing with a machine technician
3-D measurement
Acceptance
Clamping Aligning
9
Spare parts BR500 Gear unit
Bearings
Seal sets
Spare parts packages
Accessories
10
Item no.
Name
ETP.GS.507
Gear set 507 / 407, without radial bearing, 45:1
ETP.GS.510
Gear set 510 / 410, without radial bearing, 45:1
ETP.GS.520
Gear set 520 / 420, without radial bearing, 60:1
ETP.GS.530
Gear set 530 / 430, without radial bearing, 120:2
Item no.
Name
ETP.LS.507
Bearing set 507
ETP.LS.510
Bearing set 510
ETP.LS.520
Bearing set 520
ETP.LS.530
Bearing set 530
Item no.
Name
ETP.DS.507 407
Geal set 507/407, basic version, clamping
ETP.DS.510 410
Seal set 510 / 410, basic version, clamping
ETP.DS.520 420
Seal set 520 / 420, basic version, clamping
ETP.DS.530 430
Seal set 530 / 430, basic version, clamping
Item no.
Name
ETP.BASIS.BR5xx
Basic spare parts package, in BOX
ETP.blackBOX-2
Spare parts package, blackBOX
ETP.BRAKY 507
Spare parts package, BRAKY 507
ETP.BRAKY 510 520-2
Spare parts package, BRAKY 510 520
ETP.BRAKY 530-2
Spare parts package, BRAKY 530
ETP.DIV5xx
Small part set, for BR500
ETP.KAB ABG
Spare parts package, cable outlet
ETP.MATE-N-LOK
Spare parts package, MATE-N-LOK, connector / socket
ETP.Micro Blade
Spare parts package, Micro Blade, connector
ETP.VERT L
Spare parts package, distributor unit L
ETP.VERT R
Spare parts package, distributor unit R
Item no.
Name
ETP.DDF
Spare parts package, rotary union
ETP.GLA.507
Spare parts package, counter bearing 507
ETP.GLA.510
Spare parts package, counter bearing 510
ETP.GLA.520
Spare parts package, counter bearing 520
ETP.SPZ
Spare parts package, clamping cylinder
ETP.WMS.510-Vor2
Spare parts package, measuring system attachment, 510, RxN 2xx
ETP.WMS.510-Vor7
Spare parts package, measuring system attachment, 510, RxN 7xx/8xx
ETP.WMS.520-Vor2
Spare parts package, measuring system attachment, 520, RxN 2xx
ETP.WMS.520-Vor7
Spare parts package, measuring system attachment, 520, RxN 7xx/8xx
Spare parts BR400 Gear unit
Spare parts packages
Accessories
Item no.
Name
ETP.GS.407
Gear set 407 (with short spindle)
ETP.GS.410
Gear set 410, without radial bearing, 60:1
ETP.GS.420
Gear set 420, without radial bearing, 90:1
ETP.GS.507
Gear set 507 / 407, without radial bearing, 45:1
ETP.GS.510
Gear set 510 / 410, without radial bearing, 45:1
ETP.GS.520
Gear set 520 / 420, without radial bearing, 60:1
ETP.GS.530
Gear set 530 / 430, without radial bearing, 120:2
Item no.
Name
Dimensions
BOS.96a A
BOOSTY V3 invert in exchange
6/220 bar 2.8 cm3/58 mm
BOS.96a
BOOSTY V3 invert
6/220 bar 2.8 cm3/58 mm
BOS.96 R
BOOSTY V3 reconditioned
6/220 bar 2.8 cm3
BOS.96 A
BOOSTY V3 in exchange
6/220 bar 2.8 cm3
BOS.96
BOOSTY V3 new
6/220 bar 2.8 cm3
BOS.95 A
BOOSTY V3 in exchange
6/145 bar 4.4 cm3
BOS.95
BOOSTY V3 new
6/145 bar 4.4 cm3
BOS.94b
BOOSTY V3 electronics insulated
6/220 bar 1.8 cm3/38 mm
BOS.94a R
BOOSTY V3 invert reconditioned
6/220 bar 1.8 cm3
BOS.94a A
BOOSTY V3 invert in exchange
6/220 bar 1.8 cm3/38 mm
BOS.94a
BOOSTY V3 invert
6/220 bar 1.8 cm3/38 mm
BOS.94 R
BOOSTY V3 reconditioned
6/220 bar 1.8 cm3
BOS.94 A
BOOSTY V3 in exchange
6/220 bar 1.8 cm3
BOS.94
BOOSTY V3 new
6/220 bar 1.8 cm3
BOS.93a A
BOOSTY V3 invert in exchange
6/100 bar 4.1 cm3/38 mm
BOS.93a
BOOSTY V3 invert
6/100 bar 4.1 cm3/38 mm
BOS.93 R
BOOSTY V3 reconditioned
6/100 bar 4.1 cm3
BOS.93 A
BOOSTY V3 in exchange
6/100 bar 4.1 cm3
BOS.93
BOOSTY V3 new
6/100 bar 4.1 cm3
BOS.92a A
BOOSTY V3 invert in exchange
6/55 bar 7.2 cm3 /38 mm
BOS.92a
BOOSTY V3 invert
6/55 bar 7.2 cm3 /38 mm
BOS.92 A
BOOSTY V3 in exchange
6/55 bar 7.2 cm3
BOS.92
BOOSTY V3 new
6/55 bar 7.2 cm3
ETP.BOS
Exchange set V3
Cable (5 m), incl. accessories
ETP.DIV4xx
Smarll parts set
for BR400
Item no.
Name
ETP.DDF
Spare parts package, rotary union
ETP.GLA.410 420
Spare parts package, counter bearing 410 420
ETP.SPZ
Spare parts package, clamping cylinder
ETP.WMS.510-Vor2
Spare parts package, measuring system attachment, 510, RxN 2xx
ETP.WMS.510-Vor7
Spare parts package, measuring system attachment, 510, RxN 7xx/8xx
ETP.WMS.520-Vor2
Spare parts package, measuring system attachment, 520, RxN 2xx
ETP.WMS.520-Vor7
Spare parts package, measuring system attachment, 520, RxN 7xx/8xx
11
Spare parts for BR500 and BR400 Spare parts
12
Item no.
Name
135-0009a
Insert plate, for assortment box, WZP.BASIS.BR5xx
135-0009b
Assortment box, EuroPlus Pro 23S 44H, WZP.BASIS.BR5xx
135-0009c
Assortment box, EuroPlus Pro 23S 44H, ETP.BASIS.BR5xx
125-0080b
Plastic hose, natural, PU 1198A 6/3.9NA500H
125-0080c
Plastic hose, blue, PU 1198A 6/3.9BL500H
120-0200a
PMA-S. NW23, XPCLG-23BB.50, Multilayer
120-0230
PMA-S. NW17, XPCLT-17BB.50, Multilayer
120-0237
PMA-S. NW10, XPCLT-10BB.50, Multilayer
120-0456
PMA-S. NW07, PCLT-07B.50
120-3273
PMA-S. NW48, XPCLG-48BB.50, Multilayer
407-0258b
Toothed belt PU, 20 AT5-525 GEN III, Synchroflex (SFX)
407-1651
Toothed belt PU, 20 AT5-340 GEN III, Synchroflex (SFX)
407-1692
Toothed belt PU, 20 AT5-300 GEN III, Synchroflex (SFX)
410-2252
Toothed belt PU, 20 AT5-500 GEN III, Synchroflex (SFX)
410-2253
Toothed belt PU, 20 AT5-630 GEN III, Synchroflex (SFX)
410-2255
Toothed belt PU, 20 AT5-660 GEN III, Synchroflex (SFX)
410-2256
Toothed belt PU, 20 AT5-375 GEN III, Synchroflex (SFX)
410-2399
Toothed belt PU, 20 AT5-390 GEN III, Synchroflex (SFX)
410-2419
Toothed belt PU, 20 AT5-330 GEN III, Synchroflex (SFX)
410-2565
Toothed belt PU, 20 AT5-455 GEN III, Synchroflex (SFX)
410-2579
Toothed belt PU, 20 AT5-280 GEN III, Synchroflex (SFX)
410-2580
Toothed belt PU, 20 AT5-450 GEN III, Synchroflex (SFX)
410-2581
Toothed belt PU, 20 AT5-480 GEN III, Synchroflex (SFX)
410-2582
Toothed belt PU, 20 AT5-1050 GEN III, Synchroflex (SFX)
410-2583
Toothed belt PU, 20 AT5-1125 GEN III, Synchroflex (SFX)
410-2584
Toothed belt PU, 20 AT5-545 GEN III, Synchroflex (SFX)
410-2585
Toothed belt PU, 20 AT5-610 GEN III, Synchroflex (SFX)
410-2586
Toothed belt PU, 20 AT5-620 GEN III, Synchroflex (SFX)
410-2587
Toothed belt PU, 20 AT5-670 GEN III, Synchroflex (SFX)
410-2589
Toothed belt PU, 20 AT5-780 GEN III, Synchroflex (SFX)
410-2593
Toothed belt PU, 20 AT5-975 GEN III, Synchroflex (SFX)
410-2598
Toothed belt PU, 25 AT5-660 GEN III, Synchroflex (SFX)
410-2601
Toothed belt PU, 30 AT5-610 GEN III, Synchroflex (SFX)
410-2603
Toothed belt PU, 16 AT5-300 GEN III, Synchroflex (SFX)
410-2604
Toothed belt PU, 16 AT5-330 GEN III, Synchroflex (SFX)
410-2611
Toothed belt PU, 20 AT5-900 GEN III, Synchroflex (SFX)
420-1075
Toothed belt PU, 20 AT5-305
420-2088
Toothed belt PU, 20 AT5-720 GEN III, Synchroflex (SFX)
420-2091
Toothed belt PU, 20 AT5-750 GEN III, Synchroflex (SFX)
420-2393
Toothed belt PU, 20 AT5-420 GEN III, Synchroflex (SFX)
420-2414
Toothed belt PU, 16 AT5-420 GEN III, Synchroflex (SFX)
430-0766
Toothed belt PU, 20 AT5-840
430-1344
Toothed belt PU, 20 AT5-600 GEN III, Synchroflex (SFX)
430-1394
Toothed belt PU, 32 AT5-660 GEN III, Synchroflex (SFX)
510-0034
Toothed belt PU, 20 AT5-260 GEN III, Synchroflex (SFX)
510-0270
Toothed belt PU, 20 AT5-490 GEN III, Synchroflex (SFX)
TKD-KMAT
Small parts, per axis
Tools for BR500 and BR400 Tools
Item no.
Name
WZP.BASIS.BR5xx
Basic set, tool package, in carrying case
WZP.BRAKY.DMO
Disassembly set for BRAKY, tool package, with pouch
WZP.BRAKY.KTR 507
Measuring device, Braky EA-507, for piston adjustment
WZP.BRAKY.KTR 5x0
Measuring device, BRAKY EA-5x0, for piston adjustment
WZP.CARD
PC card adapter with compact flash, tool package, for FANUC controls
WZP.DDF
Rotary union, tool package
WZP.DDFw
Rotary union, tool package, with WMS
WZP.FÜLE
Feeler gauges, tool package, thickness 0.05 mm
WZP.GS.MON x07
Gear unit 407/507, tool package, installation
WZP.GS.MON xx0
Gear unit 4x0/5x0, tool package, installation
WZP.GS.SRW 410
Helical gear change 410, tool package, removeal/installation
WZP.GS.SRW x20
Helical gear change 420/520, tool package, removeal/installation
WZP.GS.SRW x30
Helical gear change 430/530, tool package, removeal/installation
WZP.HARA.x07
Hand wheel 407/507, tool package, with screw
WZP.HARA.xx0
Hand wheel 4x0/5x0, tool package, with screw
WZP.LAB
Labyrinth, tool package, distance adjustment
WZP.MANO.30
Digital pressure gauge, tool package, 0...30 bar
WZP.MANO.300
Digital pressure gauge, tool package, 0...300 bar
WZP.RIP
ripas, tool package, removal/installation
WZP.RIP.SKP
ripas, tool package, clamping force tester
WZP.RST
Tailstock, tool package
WZP.SKE.x07
Worm gear 407/507, tool package
WZP.SKE.x10
Worm gear x10/x20, tool package
WZP.SKE.x30
Worm gear 430/530, tool package
WZP.SPZ
Clamping cylinder, tool package
WZP.WMS
Angular position measuring system, tool package
WZP.ZRSP
Toothed belt clamping, tool package, with torque wrench
WZP.ZSP
Collet clamping, tool package
WZP.basis.br5xx
WZP.CARD
WZP.HARA.x07
WZP.RIP
WZP.Braky.DMo
WZP.Füle
WZP.HARA.xx0
WZP.RIP.SKP
WZP.BRAKY.KTR507 WZP.BRAKY.KTR5x0
WZP.DDF
WZP.MANO.30
WZP.WMS
WZP.ZRSP
13
Customer service conditions Spare parts Customer Service at Lehmann AG can be reached as follows: Monday through Friday
7:30 a.m. – 12:00 noon and 2:00 p.m. – 5:00 p.m.
at the Customer Service number
(+41) 034 409 66 88
service@plehmann.com
Outside of these times, i.e. after 5:00 p.m. and until 7:00 a.m., the Customer Service Helpline can be reached at the following number: (+41) 034 409 66 88
Response time Customers of Lehmann AG are served as quickly as possible. Depending on the availability of a technician or spare parts, generally as follows: Return call by phone Mail response
max. 1/2 day max. 1 day RUSH * 24 h 1 week 1–2 weeks 1–3 days 1 week
Spare parts delivery (pL no. must be stated when ordering) Repair at the pL factory Reconditioning at the pL factory Technician visit in Europe Technician visit in Asia/America (without delays caused by country)
Standard 48 h 2–3 weeks 4–6 weeks 3–5 days 2 weeks
* RUSH surcharge for spare parts, flat rate CHF 120 / € 100 or service visit CHF 500 / € 400
Cost rates and daily expenses per hour per hour per hour per hour per km flat rate flat rate eff. costs
CHF on request on request on request on request on request on request on request on request
Service visit Mo – Fr Service visit Sat + Sun and common holidays Processing charge for returned materials Kilometer
each day each day flat rate per shipment per km
on on on on
Work + travel time Monday through Friday after 6:00 p.m. until 6:00 a.m. on the following morning on Saturdays on Sundays and holidays
Surcharge Surcharge Surcharge
Work time (Helpline), calculated per started 1/4 h Work time (service technician) Work time (service -specialist) Travel time Kilometer Breakfast Lunch and supper Lodging
€
Flat rates, surcharges and fees request request request request
25% 25% 50%
Transport cost / insurance / special handling Shipping costs
flat rate as shown on website
Shipping costs for warranty situations Minimum invoice amount
F.O.B. customer
For important information about processing, please see our website www.lehmann-rotary-tables.com
14
eff. costs DDP 100
80
General payment and delivery terms Prices Net, excl. VAT, incl packaging, ex works All prices on request; please obtain from your local representative listed on our website. For countries where pL LEHMANN does not have a local representative, please send request directly to pL LEHMANN, Switzerland.
Payment
net 30 days
Delivery
as agreed upon
Priority These terms and conditions have priority over any purchasing conditions of the customer Warranty 6 months (see ÂŤGeneral Terms and Conditions for Delivery of Machines and Equipment VSM 2006Âť; the usual costs for corrections under warranty cover all expenses incurred in our factory for the work performed.) Series 500 equipment has a factory warranty. Peter Lehmann AG does not accept any warranty for changes or adjustments requested by the customer (e.g. accessories not included in out catalog) that do not comply with our standards and for any resulting restrictions of performance and accuracy or consequential damage.
Spare parts Spare parts and wear parts are normally in stock at the factory. This excludes all service special parts that need to be manufactured or procured for this order. This applies in particular to all motors (except our standard morotrs for LEHMANN CNC and LEHMANN ServoPack) and all measuring systems. The ordering party bears the responsibility for all resulting downtime.
Wiring The equipment uses PU cables as standard; this normally ensures thes longest possible service life. However, depending on the cooling lubricant or lubricating oil used, the service life can be shortened significantly. We provide no warranty nor assume any liability for broken cables or malfunctions attributable to hardened or disintegrated cables caused by exposure to such fluids.
Miscellaneous
See General Terms & Conditions of Sale and Delivery 'VSM 2006' (see website)
15
Headquarters
Representatives / Agencies
PETER LEHMANN AG CH-3552 Bärau Phone +41 (0)34 409 66 66 Fax +41 (0)34 409 66 00 pls@plehmann.com www.lehmann-rotary-tables.com
America Europe – Brazil – Benelux – Canada – Germany – USA – Finland – France – Italy – Norway – Austria – Portugal – Russia – Sweden – Slovenia – Spain – Turkey – Czech Republic (vacant) – UK
Headquarters
Country representatives
vacant
More information (address, telephone number...) at www.lehmann-rotary-tables.com
Subject to change / Printed in Switzerland / Edition: 07/2015
6
Asia – China – India – Japan – Malaysia (vacant) – South Korea – Taiwan Africa – South Africa