PHE Journal July/August 18

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NEW vehicle lease benefit for CIPHE members

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Investing in your CPD is vitally important

July/August 2018

CPD − Backflow prevention – keeping our water safe

Page 20

For plumbing & heating engineering professionals

Tracey Richardson EngTech LCGI MCIPHE RP,

our new National President

Page 10

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CONTENTS 08

NEW vehicle lease benefit for CIPHE members

18

Investing in your CPD is vitally important

July/August 2018

CPD − Backflow prevention – keeping our water safe

Page 20

For plumbing & heating engineering professionals

04 05 08 10 25

Tracey Richardson

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EngTech LCGI MCIPHE RP,

our new National President

Page 10

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CIPHE Message from the CEO Obituary for Past National President, Jack Rodgers NEW CIPHE member benefit – lease a brand new business vehicle COVER STORY: CIPHE AGM and our new National President CIPHE approved training centre status for University Academy, Holbeach Branch news

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REGULARS 06 11 12 20 24 28 30

News smarttalk − dealing with problem invoices techtalk − CIPHE installer focus group to help support Government on policy change CPD − backflow prevention – keeping our water safe Training Matters – the T-Level timetable is in turmoil External affairs reports What’s new

FEATURES 14

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15 16 18 22 27

Water softeners − eliminating the effects of hard water Pipe lagging − cutting corners with confidence Setting the standard for tap manufacturing Investing in your continuing professional development is vitally important Award − winning CIPHE members Profiles of two members with very different career paths CIPHE technical advice The email address for any technical advice is technical@ciphe.org.uk

ciphe.org.uk PUBLISHER: Chartered Institute of Plumbing & Heating Engineering (CIPHE) 64 Station Lane Hornchurch Essex RM12 6NB T: +44 (0) 1708 472791

PUBLISHING EDITOR: Juliet Loiselle Warners Group Publications T: 01778 391067 E: julietl@warnersgroup.co.uk EDITOR: Nicky Rogers Warners Group Publications T: 01778 391128 E: nickyr@warnersgroup.co.uk MULTIMEDIA ACCOUNT MANAGER: Jordan Paylor Warners Group Publications T: 01778 395029 E: jordan.paylor@warnersgroup.co.uk PRODUCTION: Sue Ward Warners Group Publications T: 01778 392405 E: production@warnersgroup.co.uk DESIGN: Amanda Clare

www.facebook.com/ CIPHE.UK

@CIPHE www.linkedin.com/ groups?home= &gid=7467910

CIPHE_CONTENTS.indd 3

HEAD OFFICE EXECUTIVE TEAM CEO: Kevin Wellman T: +44 (0) 1708 463115 E: kevinw@ciphe.org.uk HEAD OF FINANCE: Natasha Fallows T: +44 (0) 1708 463109 E: natashaf@ciphe.org.uk MEMBERSHIP DIRECTOR: Tim Sainty T: +44 (0) 1708 463102 E: tims@ciphe.org.uk LEAD TECHNICAL CONSULTANT: Paul Harmer E: paulh@ciphe.org.uk

Please make sure we have your up-to-date email address. Send your details, including your membership number, to admin@ciphe.org.uk

SUBSCRIPTIONS: p&he is free to members of the CIPHE. Non-members – £120.00 per year (six issues).

Overseas – £145.00 per year READERSHIP: There are over 7,200 members of the CIPHE. The membership is made up of plumbing and heating professionals, specifiers, college lecturers, plumbing designers, manufacturers, engineers and consultants. © 2018 The Chartered Institute of Plumbing & Heating Engineering.

Rights of translation and reproduction are reserved.

Copyright notice No article may be reproduced in full or part without the written permission of the editor. In some instances, there may be a reproduction fee.

Disclaimer Publication of an article or inclusion of an advertisement does not necessarily imply that the Institute is in agreement with the views expressed or represents endorsement of products, materials or techniques, nor does the Institute accept responsibility for errors or omissions.

PRINTED BY WARNERS 01778 395111

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07/08/2018 14:42

MESSAGE FROM THE CEO

LACK OF COMPETENCE ENDS IN TRAGEDY

Kevin Wellman, CIPHE CEO, discusses the dangers of an inadequately skilled workforce.

Kevin Wellman, CIPHE CEO kevinw@ciphe.org.uk

I

t is sad to report that once again, questions about lack of competence have resulted in tragedy. In May this year, the Victoria Hotel at Holkham, Norfolk, was fined £50,000 at Huntingdon Magistrates’ Court after pleading guilty to two charges under the Health and Safety at Work Act 1974, for exposing its guests to a risk of scalding.

The incident occurred in September 2016 and resulted in extensive injuries to a guest, during which he sustained catastrophic scalding injuries and is suffering ongoing health problems, including very painful scarring from his burns.

North Norfolk District Council said the risk occurred because the Victoria Hotel had addressed another risk – that of Legionella infection – in a manner so as to create and perpetuate the scalding risk. (The relationship between Legionnaires’ disease and hot water scalding is covered in the Safe Water Guide published by the CIPHE).

In June 2018, an incident in Romford, Essex, led to the tragic death of a 79-yearold man who died after falling in a scalding hot bath at his home. He was unable to stand up and lay helpless for hours. He died in hospital nine days later. (See the full news story on page 6).

I have no doubt that those individuals who work in the plumbing and heating industry who are not adequately

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competent, are causing harm to consumers and in some instances, fatalities do occur.

The highly publicised skills shortages are likely to exacerbate the situation even more.

COMPETENCY In July, the CIPHE responded to a Government consultation by the Department for Business, Energy & Industrial Strategy (BEIS) calling for evidence regarding ‘Business Productivity’.

The CIPHE reiterated the need to promote meaningful training and education and provide better support for micro SMEs. Having level playing fields with regards to compliant products and mandated CPD would also lead to enhanced standards and provide greater public benefit in the future.

There is also ongoing dialogue with BEIS regarding installer skills, standards and enforcement.

Questions about competency have been raised elsewhere; such as with the ongoing investigations post-Grenfell. Ten working groups have been established to deal with various aspects of competency and the CIPHE is represented on two of the working groups dealing with engineers and installers.

If you would like more information on these activities please contact me.

Workmanship issues across the construction industry were highlighted by

the All Party Parliamentary Group for Excellence in the Built Environment in their report ‘Better redress for homebuyers’ published in June. It follows the previous report, which said that lack of market competition, skills shortages and an imbalance in bargaining power are combining to short-change buyers of new homes. It calls for a New Homes Ombudsman to provide better redress and galvanise the sector to do much better. The principle of the Ombudsman is to provide an independent and free to consumers process to provide a quick resolution to disputes. It is proposed that the funding is met by housebuilders who must meet minimum standards of competence. The report is accessible via the following link: https://tinyurl.com/y7fv5jeo.

The CIPHE has also been invited to assist with Professor John Perkins’ Review of Engineering Skills. This creates the opportunity to evaluate progress, or otherwise, of engineering skills since his first report some five years ago. The review is being co-ordinated by the Royal Academy of Engineering, which hopes to report to the Department for Business Innovation and Skills before the end of the year.

The previous report is available through: https://tinyurl.com/ydf6yt7.

If you would like to contribute to the review please write to me.

July/August 2018

07/08/2018 15:12

OBITUARY

JACK RODGERS Kevin Wellman, CIPHE CEO, remembers Past National President, Jack Rodgers.

I

am sad to announce the death of Past President, Jack Garnett Rodgers, Hon FCIPHE, MCIPHE RP, FCIWEM, C.WEM, who passed away on 19th June 2018, aged 95.

His work at Building Design Partnership and his involvement with the Institute were major factors in Jack’s life, not only because of the contribution he was able to make to the industry, but also because of the friends and colleagues he made along the way.

I know Jack took a quiet pride in his Chairmanship of the Technical Committee and in the various data books and design guides that ensued. The fact that he was still writing articles for the p&he Journal in his late eighties showed that he never lost his passion for the profession.

He was a great inspiration and I feel both proud and privileged to have worked closely with him. Jack will be missed immensely by his family and friends.

Jack Rodgers, wearing the Queen's Jubilee medal

July/August 2018

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07/08/2018 15:09

NEWS

TheNEWS

ALL THAT’S HAPPENING IN THE PLUMBING & HEATING WORLD

WATER SAFETY CHECKS DANGEROUSLY UNDERESTIMATE PATHOGEN LEVELS Deadly bacteria in drinking water storage tanks could be missed by standard health and safety tests, scientists have warned in a recent report.

Cold water storage tanks supplying public drinking water are regularly checked for harmful pathogenic bacteria such as Legionnaires' disease and E.coli. However, microbiological analysis by researchers from Brunel University, London, found that samples taken as standard from the top of the tank are 40 percent less likely to raise a red flag than samples taken from the opposite end.

“These results question the reliability of current measures used to protect the public from waterborne pathogenic diseases, including Legionella,” said Aji Peter, a PhD student from Brunel’s Institute of Environment, Health and Societies, who carried out the research.

Cold water storage tanks can be a source of repeated bacterial contamination. Current safety regulations require that a sample of water is taken from under the ball valve at the top of the tank for regular microbiological monitoring, although scientists are now calling

GOVERNMENT SCHEME TO BOOST USE OF RENEWABLE HEATING APPLIANCES ‘FAILS’ The Government’s £23bn Renewable Heat Incentive (RHI) scheme “simply does not work for households and businesses unable to pay the high upfront costs of renewable and low-carbon heating equipment,” the Public Accounts Committee (PAC) concluded in May. In four years, 60,000 renewable appliances were installed under RHI compared to 6.2m gas boilers, the committee pointed out.

“Gas and oil boilers are cheaper and remain popular heating choices across the country,” the PAC highlighted.

The RHI was set up in 2011 to encourage people to install lower-carbon heating

appliances but slow uptake has meant the Department for Business, Energy and Industrial Strategy has “dramatically scaled back its ambition” for the scheme, the PAC noted.

The department has reduced its projected funding of the scheme from £47bn to £23bn and now expects to install 111,000 heating systems as part of RHI rather than 513,000.

The PAC report said forecasts of uptake on RHI were “wildly optimistic”. It compared the scheme with the Green Deal, designed to encourage business and homes to green measures in their buildings, in 2013.

SHOULD ALL PROPERTIES HAVE A MINIMUM EFFICIENCY STANDARD? An industry spokesperson has welcomed the arrival of the Minimum Energy Efficiency Standards (MEES) for privately rented properties in England and Wales, but suggests that owneroccupied properties should also be included.

Martyn Bridges, Director of Technical Communication and Product Management at Worcester Bosch, says: “Minimum efficiency standards for rented properties will go a long way towards reducing carbon emissions, but this only scratches the surface.

“Owner-occupied homes form the majority of our housing stock, yet they remain largely unregulated. Certificates demonstrating efficiency are only required when the house is due to be sold.

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“If we want to be serious about our carbon emissions, we need to develop minimum energy efficiency standards that apply to all types of property.”

Martyn suggests that a better target would be for all properties to have had an energy rating undertaken by 2025.

“Ensuring that every property has an energy rating would give us a better idea of our current energy performance and help us to identify areas of improvement,” he says.

“That way, we can set realistic targets, while empowering homeowners to improve the energy efficiency of their properties, thereby lowering the cost of their heating and hot water.”

for the standard safety tests to be changed; to look at samples taken from the far end of the tank, where water is likely to be warmer and hold more bacteria-feeding sediment.

“Given the disparity between measurements taken at different ends of the tanks, monitoring at the far end would provide a much more accurate indication of microbiological contamination. This would allow appropriate precautions to be taken to protect the public from waterborne pathogenic diseases,” said Mr Peter.

BETTER EDUCATION COULD AVOID UNNECESSARY DEATHS

Following the news recently that a 79 year-old man died after falling in a scalding hot bath at his home, the director of bathroom product manufacturer, Inta, is once again calling for more to be done to avoid such incidents.

Stuart Gizzi has long campaigned about the importance of anti-scald products. He said: “Yet again we are talking about another avoidable death caused by scalding in a bathroom that should have been better equipped and safer.”

The pensioner is believed to have fallen while getting showered, accidently knocking the hot tap, which poured scalding water onto his leg. He was unable to stand up and lay helpless for hours, which led to loss of fluid so severe that he suffered kidney failure and died in hospital nine days later.

“Had that tap been fitted with an antiscald device, this tragedy could have been prevented,” Stuart continued. “A basic TMV2 or TMV3 compliant valve costs no more than £40 − not expensive when you’re talking about the difference between life and death.”

TMV2 and TMV3 certified valves offer the highest level of accreditation of antiscald thermostatic mixing valves. Correctly installing and maintaining approved valves could help prevent thousands of tragic scalding accidents.

J uly/August 2018

07/08/2018 14:51

NEWS

RENEWABLE ENERGY ENGINEERING FACILITY OPENS IN CORNWALL A new research centre at the University of Exeter has embraced British manufactured renewable technology, to provide a teaching facility for the design, build, test and display of projects and opportunities relating to renewable energy engineering.

Evo ground source heat pump at REEF

The £1.77m Renewable Energy Engineering Facility (REEF) provides dedicated workshop and laboratory space for student research projects, as well as a means for businesses to identify challenge areas, opportunities for renewable technologies and collaborations with experts in renewable energy.

Practicing what it preaches, the REEF facility’s construction was ground-breaking in its own approach to sustainability. With space heating supported by a Kensa Evo ground source heat pump (manufactured just seven miles from REEF) the Evo installation reduces the building’s carbon footprint and energy use.

LATE PAYMENTS CAUSING MENTAL HEALTH EPIDEMIC, SAYS BESA

Construction supply chains are now in the grip of a mental health epidemic directly linked to late payment and bullying tactics, according to the Building Engineering Services Association (BESA).

A new survey by the Prompt Payment Directory (PPD) shows that a growing number of owners, managers and directors are suffering from panic attacks, anxiety, depression and feelings of extreme anger due to cash flow problems.

48 percent of respondents said problems with cash flow had affected their mental health – a rise of 27 percent on last year.

Some admitted to contemplating suicide because they were struggling to get invoices paid on time and/or in full.

The payment rating organisation surveyed 400 senior figures in small construction businesses and found that 74 percent had already been close to bankruptcy or liquidation this year – 30 percent up on the same period in 2017.

The collapse of Carillion in January, has had a major impact, but the survey revealed that late payment practices remain common right across the industry.

Some 62 percent of owners said they had not been able to pay themselves for lengthy periods because of late payment, 15 percent had been forced to delay payment to their own staff; and 17 percent had cut their own pay.

CIPHE ACCREDITATION FOR BAXI’S INSTALLER COURSES Baxi’s generic fault-finding courses, designed to help installers maintain and repair all brands of boilers, has been accredited by the CIPHE. Steve Owen, National Training Manager, Baxi Heating, explains: “We are extremely proud to achieve this prestigious accreditation. It gives installers and maintenance engineers who attend, the confidence of knowing the courses have been reviewed by independent industry experts and so will provide them with skills to make their work easier and therefore, set them apart from their competitors.”

Paul Harmer, Lead Technical Consultant at the CIPHE, said: “At the CIPHE we operate a stringent approvals process before any accreditation is given. This way, we can ensure that only the highest quality courses obtain the CIPHE stamp of approval. Only through a joint approach and commitment to quality training across the plumbing and heating industry, will we help to increase the standards of workmanship in the UK and safeguard vulnerable consumers.”

For more information visit http://trade. baxi.co.uk/trade-area/training/trainingcourses.htm

STATEMENT ON THE HACKITT REVIEW

In the wake of the Grenfell Tower disaster, the London Assembly Planning Committee released a report into fire safety, calling for sprinklers to be mandatory in all new buildings above 18 metres.

In response to the release of the final report of the Independent Review of Building Regulations and Fire Safety, Navin Shah AM, author of the report, said: “It’s very disappointing that this review of building and fire regulations has not recommended sprinklers, or other similar systems, to be made mandatory in all buildings above 18 metres. “The Fire Commissioner said introducing sprinklers in this way is a “no-brainer”, so it’s deeply concerning that the Government continues to overlook the seriousness of this issue.

“This is a dangerous missed opportunity to ensure that people can feel safe in their homes and I would urge a rapid rethink.”

500TH CUSTOMER WINS 458 ANALYSER Steve Willis Training joined forces with Kane recently to surprise one lucky customer with a new Kane 458 flue gas analyser.

The promotion was to celebrate the ongoing success of the gas training programme at the Portchester Training Centre and the prize went to the engineer who’d made the 500th gas booking of 2018.

Tim Ralph, who runs his own business in Hampshire, was renewing his Core Domestic Natural Gas Safety (CCN1) certification for the second time at Steve Willis Training. He was delighted with his new analyser, which couldn’t have come at a better time: “I’d just spent a lot of money having my old tester recalibrated and was thinking we really needed a new one and then I win one – so I’m very happy!”

(L-R) Winner, Tim Ralph and Kane Regional Sales Manager, Gavin Gould

July/August 2018

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07/08/2018 14:51

MEMBER SERVICES

VEHICLE LEASE BENEFIT FOR CIPHE MEMBERS Tim Sainty, CIPHE Membership Director tims@ciphe.org.uk +44 (0) 1708 463102

Access to vehicles has always been one of the most requested membership benefits we have received, which is why we are pleased to announce our latest offer for members, in association with sgfleet.

Y

our vehicle, whether for business or pleasure, is an integral part of your daily life. We appreciate that for our members working in the plumbing and heating engineering industry, your businesses simply could not survive without one.

That’s where our new membership service supplier, sgfleet, steps in. As an international fleet management and vehicle leasing provider, they are in prime position to offer you a brand new car or van and can pass on substantial discounts, compared to usual market retail prices – a dual benefit of cutting the time you would expect to spend searching for deals and saving you money on the monthly lease amount.

THE BENEFITS It goes without saying that a new vehicle is more reliable and has a more professional appearance, which, in turn, enhances your business, but what are the other benefits of leasing a brand new vehicle through sgfleet?

• Business or personal funding for one or multiple vehicles; • Flexible lease lengths and mileage allowances; • Exclusive vehicle discounts over retail cost; • Variety of Ford and Fiat vehicles (with more to follow); • Zero-deposit option available; • Full breakdown and recovery; • Optional servicing packages available; • Racking or roofing bars fit outs; and • Personal leasing for you or your family.

WHAT’S ON OFFER? An extensive selection of van sizes and specifications are available, ranging from small vans such as the Fiat Fiorino or Ford Transit Connect, all the way through to large panel vans like the XLWB Ford Transit.

Whatever your requirements, they have the vehicle to suit.

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In addition to the vehicle itself, you can add extras such as full maintenance to your monthly repayment, which helps to keep you and your business moving forwards. Plus, all vehicles are supplied as standard with internal racking designed for engineers, with the ability to have bespoke racking/fit outs as required.

If you are a business that uses multiple vehicles, then a tailored fleet management option is available too, all with the same benefits and options.

Plus, in support to the business vehicle service being provided, a full car scheme also launched in July 2018, which allows you and your family to access all the aforementioned benefits on a personal leasing contract basis too.

Whatever your requirements, sgfleet have the vehicle to suit

REGISTER YOUR INTEREST To find out more or to get the gears in motion you can speak to one of the sgfleet team on 03448 545173 or visit the dedicated CIPHE website www.ciphe.sgfleet.com to register your details.

A vehicle-leasing expert will be in touch to talk you through the next steps and explain the process. You will be directed to a quoting and ordering portal to compare various vehicles and options, where you’ll need your CIPHE membership number to place an order.

It is essential to stress that this service is only available to active members of CIPHE. The vehicle manufacturers involved are only prepared to offer such discounts because they recognise the professionalism and standing of our members. Therefore, your membership must either be fully paid or on a direct debit payment plan in order for you to be able to take advantage of this offer. Call our membership team on +44 (0) 1708 463 116 if you would like to check your current membership status.

All vehicles are supplied as standard with internal racking

Go to www.ciphe.sgfleet.com to register your details

Offers are subject to availability, manufacturer price changes and acceptance for credit. SG Fleet UK Limited is authorised and regulated by the Financial Conduct Authority (FRN 625294)

July/August 2018

07/08/2018 14:53

MEMBER SERVICES

THE 2018 HIP UK HEATING APPRENTICE OF THE YEAR AWARDS It was my pleasure to attend the finals of the 2018 HIP UK Apprentice of the Year Awards on behalf of the CIPHE earlier this year.

T

he two-day event took place at the ADEY Training and Conference Centre on 25th-26th April and impressively, all of the finalists managed to complete the challenging task of following a diagram to the millimetre in order to install a toilet, two radiators, a Vaillant boiler with an Adey MagnaClean, a Mira Showers shower and a Wilo pump, all within a 10-hour timeframe.

As somebody who could just about change a washer on a tap if ordered to do so at gunpoint, I can say with complete honesty that I had no idea who the winner would be, but that the amount of effort and dedication shown by all of the finalists was obvious.

CIPHE had much more meaningful technical judgment than mine available

through former President and head judge, Tony Kite, who commented that: “It was a close competition and every contestant should be very proud of themselves. Each finalist will be able to say that they competed in a UK competition at the highest possible standard; it’s a fantastic achievement.”

Anthony Iacovazzo, 20, from City College Norwich, was announced as the winner.

CIPHE is extremely proud of its relationship with the team at HIP, as both organisations share a commitment to encourage educational routes into the plumbing and heating industry. CIPHE and HIP also recognise the achievements and standards of those who are involved in delivering education and those working hard to gain qualifications.

CIPHE IN THE NEWS A key role of a professional body such as CIPHE, is to ensure that it represents the views and interests of its members and that it communicates effectively on their members’ behalf via the media channels available.

I

t is therefore encouraging to report that CIPHE’s presence in the media has increased significantly in 2018.

In fact, as an organisation we are currently on schedule to reach figures

in terms of reach and commercial value by the end of July that we took the whole of the year to reach in 2017.

This is good for the industry and for our members individually.

So far this year, we have averaged 50 media hits each month across national, regional and trade press, ranging from highlighting the consumer benefits and protections when hiring a CIPHE member, to discussing the impact of news and legislative events; such as the collapse of Carillion, introduction of Boiler Plus and outcomes from the Hackitt Review following the terrible events at Grenfell.

The image cloud (left) conveys the breadth of topics that CIPHE has been called to comment upon across both industry and consumer-facing titles in 2018, and shows how we continue to be a strong voice for the plumbing and heating industry.

It is only through a healthy membership that CIPHE is given a platform to ensure that the industry viewpoint is taken into account, so a huge thank you to members both long-standing and new.

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07/08/2018 15:05

AGM

GREAT YEAR FOR CIPHE At the 2018 CIPHE AGM, members were delighted to celebrate the growing recognition of the CIPHE and its first female National President.

K

indly hosted by United Insurance Brokers (UIB), members were very heartened to learn that membership of the CIPHE is growing. The Board of Trustees continually review the strategic plan and have made judicious investments in the CIPHE’s technical expertise and in its member services. Very quickly, these investments started to reap dividends, evidenced by the popularity of the Institute’s techtalk videos, which have been viewed more than 38,000 times, a growing membership and income growth.

Both of these achievements have helped to raise the profile of the CIPHE and its members and the Career Pathway model, developed only last year, has already been adopted by the wider industry as an exemplar because of its effective simplicity. The trade press continues to be very supportive of the Institute and in his

address to members, CIPHE CEO, Kevin Wellman, remarked that the amount of positive coverage the CIPHE enjoyed would have cost a considerable amount if it had to be paid for.

He emphasised one the CIPHE’s core purposes, which is to advance the science, practice and principles of plumbing and heating engineering; saying: “After a very rigorous audit, the Engineering Council has approved our licence to register suitably qualified members to Chartered Engineer (CEng) level for another four years.”

TRACEY RICHARDSON, CIPHE NATIONAL PRESIDENT The 2017 National President, Geoff Westall, handed over to the new National President, Tracey Richardson, at the AGM. In his farewell speech, Geoff also emphasised the educational role of the CIPHE, something

(L-R) Outgoing National President, Geoff Westall, CIPHE National President, Tracey Richardson and CIPHE Vice-President, Chris Northey

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Tracey Richardson, CIPHE National President

that has been a significant part of the new President’s work throughout her plumbing career.

Acknowledging that the Institute began in 1906 and has only just got round to electing its first female National President, Tracey, said that she was very proud to take on the role, but she said: “First and foremost, I’m a plumber. Secondly, I’m a female plumber.”

Tracey is a driven ‘achiever’ and a passionate educator. In her speech, she said that she was “very lucky and privileged to have achieved many goals in life”, but listening to her speak about how her sheer grit and determination led her from a career in the RAF, into plumbing − gaining NVQ Levels 2 and 3 while she was on the tools − then into a role as a lecturer at an FE college while still keeping her business going so that she could provide the evidence she needed for NVQ Level 3, it’s clear that ‘luck’ doesn’t come in to this career path much. Rather it is a carefully planned journey which combines her two driving ambitions: to protect the precious water we have in any way we can, and through the proper education of young plumbers, to end up with a better regulated and safe industry.

July/August 2018

07/08/2018 15:06

with Peter Adkins Solicitor, Emms Gilmore Liberson Solicitors icitors

smarttalk-ciphe.org.uk

Don’t lose yourwith coolproblem with the consumer!

Dealing invoices

You may have seen last year about There may be occasions when you have to go to court to recover money owed to you. In this article, Peter Adkins, the extension to consumer ‘cooling Services at Emms Gilmore Liberson, advises on the procedure.

Director of Regulatory off’ periods from seven to 14 days.

What may not have been obvious to those in the trade is how important this piece of legislation is to you. Ignore it at your peril – do so and it could cost you money (and reputation)!

In a nutshell, if you do not comply with the requirements of the new act you risk not getting paid for the work you do and also prosecution by your local Trading Standards.

Peter Adkins, Director of

Many think that the cooling off Regulatory Services at period only applies to goods. It also Emms Gilmore Liberson Solicitors applies to ‘the provision of services’.

Email: padkins@egl-law.com This includes plumbing, building and electrical works.

Over the pasthave couple issues, wethe Consumers 14of days from have suggested steps you can take to date they placed an order by minimise the problem of late payment phone, internet, by mail order or at or non-payment of invoices, their home, to cancel with from you. setting out the terms of your contract If they to cancel within this period, clearly, proper invoicing and then they have a right to a refund of credit control procedures.

We ended monies paid. in the last issue with the position As thepayment businesshad supplying the where not been service, you are required to provide received and you were having to the customer with details of your resort to legal proceedings.

business including address, phone numbers, rights No article oftheir this cancellation length can give you andguidance how to cancel. full on what happens in

court thiscooling is a brief If youproceedings, do not, thensothe off summary.

We are assuming that from the period is extended to 14 days debt youthe are information chasing falls within the day is supplied. the small claims limit of £10,000. If Well worded terms of business and you have a debt higher than this, we order forms are an absolute must here. recommend that you seek proper Whathelp about emergency repairaction. legal before starting court

work? You are contacted by a

homeowner by telephone to carry The preparation

out urgent workthings to stop As with so many theflooding, internet out faulty or clear issort your first port heating of call here.

The a drain. The work carried out Government runs is a website called within the 14 day period. .The repair www.moneyclaim.gov.uk work having been This extremely usefulcompleted, site guides the consumer to cancel you throughmay the then steps try of issuing the contract.atWhat do you do? proceedings the court.

Maybe the work isn’t urgent but the

consumer wants started which withinis There is a court feeitpayable, the 14todays? added the debt if you succeed and on business debts, you may also be able to add extra sums under the late

payment legislation. This can be as high as £100 per claim. Interest can also be claimed – your terms and conditions can assist here. The court fee for a typical debt of up to £1,500 is around £70.

You will need the full name and address of the debtors, details of your claim (invoice details) and any interest due. The space for entering details of your claim on this website is not large, so be succinct and precise.

Once the details are entered and your payment taken, the court’s systems will They may want you to fit in with take over. Keep any emails you are sent as other tradesmen, or have the work these will set out the all important court finished before a deadline they claim number and the timescales you and have? Or perhaps another job the debtor have to work to. You are known cancels and you arrange with the as the ‘claimant’, the other party is known customer to start work earlier than as the ‘defendant’.

you expected?

What do you do? Ideally you wait The summons

until theproduces 14 days period has expired The court a summons and will butthis thattoisthe often impractical. post debtor.

They then have 14Indays file ancases ‘acknowledgment all oftothese you should of service’ .

If they do not, youstart can apply ensure that before you work, online for immediate judgment. they the consumer has been givenIfall the dorelevant file the acknowledgment, then information about yourthey have up to aand further 14 days to firights le a full business, notice of their defence.

Again, if they fail to do this, to cancel and signed authority to you can apply immediate judgment. carry outfor the work within the 14 days period.

From this stage, the court will set a timetable for you to prepare and file statements and documents you need to rely on. They will also press you to use mediation to see if the problem can be resolved. We strongly recommend you take advantage of this, as it often results in quicker settlement.

It is important that you comply with all the court deadlines, failure can result in your action being struck out and your court fee lost.

The hearing The court will list the matter for

The consumer should sign an order a final hearing. This is generally form confirming the work to be before a deputy district judge, carried out and the price. The form who is often a solicitor in private should also contain your terms and practice. The hearing is important, conditions and give the details of but usually informal − often only cancellation rights. one to two hours are allowed. As

Ifthe they need the work carrying out claimant, you must attend and urgently, signing the form will produce then evidence to support your confirm they have beenyour given the claim. This will include contract, notice, and,conditions, despite that, they want terms and invoices and you to start work. chaser letters etc. Be prepared to be questioned onityour statement and This will make far easier to deal your evidence. with attempted cancellation and you should normally recover the full The judge will listen to both sides and amount agreed for emergency allow questions to each party. They works, or otherwise a sum will then decide the result andofprepare dependent upon how much the a judgment.

Hopefully, this will say works were carried out before you have won, how much you have cancellation.

Beware of any defence which contains a How? Start by reviewing your order won and the timescale for paying. ‘counterclaim’. This is where the debtor is forms urgently. saying that, far from owing you money, That ofLiberson course isSolicitors not necessarily youPeter owe them money.

If this happens, Adkins is a Solicitor with Emms Gilmore based an in end to the matter.

If your client still the Birmingham. tables are turned and you need to fi le Peter has been involved with the CIPHE for many years and weissues. recommend a defence yourself within 14 days or risk aof alldoesn’t regularly advises CIPHE members types ofpay, legal He canthat be you engage with the court who will help judgment against you. contacted at padkins@egl-law.com 0121 314 0000 you with enforcement methods.

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with Paul Harmer Lead Technical Consultant CIPHE CEng MIET

TT-B-008

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Discharge from unvented hot water storage cylinders into plastic pipework.

CIPHE installer focus group to help support Government on policy change

One of the main purposes of the Chartered Institute of Plumbing and Heating Engineering is to protect the safety and health of the public by raising standards through Paul Harmer, CIPHETechnical Lead Technical Consultant, says that the education of installers and the benefit of their education.

Paul Harmer, experiences Director of the CIPHE, comments onare critical elements for future government policy to succeed. the latest report issued by the British Plastic Federation (Pipe I have attended meetings with industry and Government to should not be underestimated. There has been an increase in group) on unvented hot water debate the future policy and framework for heat in buildings the amount of products entering the UK, which are potentially discharge pipe termination. and how the role of the installer is so important to help policy “Plumbing and heatingbody, installers are believes that for succeed.

As a professional the CIPHE regularly faced with the the Government to achieve their targets, the industry should temptation of terminating the aspire to a minimum level of education and competency set at unvented hot water safety discharge Level 3 for its new entrants, supported by a form of licencing pipe into a plastic soil stack for ease thatofenables the professional installer to be recognised and the installation. consumer to However, be theprotected. recent tests carried out

unsafe and unfit for purpose. This has been exacerbated by seemingly savvy consumers sourcing their own products without necessarily being aware of the necessary standards with which those products must comply. However, both installers and suppliers in the UK have a legal duty to ensure that non-compliant products and parts are neither sold nor installed.

The importance of D2 installation suggests that only discharge compliance and approved pipes installedproducts using a plastic pipe

As installers, we constantly have to evolve with new innovation and changing legislation that affects our daily lives, however, what does it actually mean and why are these changes being implemented? What is the long term goal and how can installers

on behalf of the BPF Pipe Group

compliant the BS installations EN Thematerial importance of bothwith compliant and the 1451-1:2000 standard canproducts be used.entering the UK market outlawing of non-compliant This may be achievable in a new build situation whereby the correct Figure soil 1stack or waste pipework material can be verified from the outset, however, it could be deemed a risk in retrofit applications due to the lack of knowledge of the existing plastic pipe material”.

92%

Situation To comply with the Building Regulations for England and Wales, the Water Supply (Water Fittings) Regulations and the Scottish Water Byelaws, a hot water system with a Efficiency storage vessel must incorporate precautions to: (a) prevent the temperature of the water stored in the vessel at any time exceeding 100°C; and (b) ensure thatStandard any ciency boilers discharge from safetyeffi devices is safely conveyed to where it is visible, but will not cause a danger to persons in or about the building.

To prevent the temperature of stored water exceeding 100°C, a temperature relief valve or a combined temperature and pressure relief valve needs to be 12

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Challenges for the installer

The purpose of this short guide is installed to safely discharge the to draw attention to the imporwater in the event of serious Potential knowledge gap tance of good design and instalover-heating. As set out in BS EN lation 1490: 2000 (BuildingSystems valves.balanced correctly when discharging into plastic pipework systems.

Combined temperature and pressure relief valves. Tests and Pipework sized and designed correctly requirements), the nominal set The British Plastics Federation (BPF) temperature range at which temperature Pipes Group and its members Room-by-room calculations and pressure relief valves are set to heat loss strongly advise that compliance operate is between 90°C to 95°C. with the product standardsKnowledge listed in this guide is verified by a third emitters sized and designed correctly Under these controlledHeat conditions, party certification scheme (for safety relief discharge pipework from example, the BSI Kitemark). unvented hot water storage systems up High

Systems protected

to 410 litres (500 litres nominal) efficiency boilers Good plumbing design capacity can be drained to plastic Correctneeds wiringtoand choice of efficient controls sanitary pipework. Attention be paid to the plumbing design.

The configuration of the safety [Note: Uncontrolled temperature discharge Time such as that from pressure relief valves should not be drained through sanitary pipework as temperatures could reach in excess of 100°C but in any case is not permitted under G3].

2050 for relief discharge pipework, discharge of hot water fromina valve 80% reduction carbon emissions through a metal discharge pipe (D1) of diameter up to DN22 into plastic sanitary pipework, is shown in the diagram on page 7.

July/August 2018

07/08/2018 14:48

help make the future policies work for the benefit of the public? pecific points of good plumbing ractice are highlighted: Well, the Boiler Plus scheme as an example is simply another

step forward, endeavouring to improve the efficiency of the heating systems that are installed.

It alone will not be the answer.

Specific points of good plumbing Nonetheless, it will be a contributory factor works towards The use of tested and approved practice arethat highlighted: elf-sealing waterless valves for an 80 percent reduction in carbon emissions by 2050.

Smaller gains require greater knowledge As a former installer and as a chartered engineer, I have learnt to appreciate the statement ‘theory alone is useless, practical alone is dangerous’. What does this mean and how does it actually affect what I am doing?

onnecting to internal sanitary The use of tested and approved ipework is helpful when it is Plus scheme a 1) Is the Boiler legal requirement? self-sealing waterless valves for mpractical to route the discharge In England at least, the simple answer is yes.toIt internal is now asanitary legal connecting ipework directly to an external requirement to comply with the Boiler Plus scheme and pipework is helpful when one it is of oint in a visible location.

It is paramount when installing equipment that you must understand how to do so competently and to the highest possible standards, but you must also understand why a specific size radiator, or even a specific pipe size have been impractical to route the discharge the four additional efficiency measures must be included when chosen. A correctly designed and installed heating system will pipeworkhow directly tothe an plumbing external installing a combination boiler.

However, can inevitably deliver the best efficiency out of a condensing boiler Self-sealing waterless valves point in a visible location. and heating industry work with manufacturers and Government (or indeed any boiler) or heat pump for example. Referring hould be used as they prevent to help achieve the overriding objective?

As a collective, it is to Figure 1 (included as an illustration only), the plumbing 2) Self-sealing waterless valves oul sewer gases from entering should be used as they prevent about timeare thatnot we started to get ahead of the curve on issues and heating industry has seen an increase in the efficiency of he building. Water traps sewerexpert gases from entering uitable in this situation as they such as this and start proactively foul offering solutions and heating systems, through the replacement of standard efficiency the building. Water traps are not ry out. advice to legislators, rather than fearing the next requirements boilers for condensing boilers over the years, without a need suitable in this situation as they handed down to us. to significantly increase knowledge. However, as the maximum dry out.

A tundish adaptor ensures the available efficiency of a system is neared, it requires a deeper A tundish adaptor ensures the minimum 300mm below the Understanding the theory 3) knowledge and wider skillset to be able to make those smaller minimum 300mm below the undish before any elbows or The first thing that an installer must be aware of is the principle marginal gains. Therefore, in a fast evolving industry, the need for tundish before any elbows or ends in the pipework Additional Installation Considerations in the pipework of ‘garbage in garbage out’. If the bends room-by-room heat loss is not continuing development of education and skills is essential. ecommended in Approved Additional Installation Considerations recommended in Approved Additional Installation Considerations understood from the start, then how is the correct radiator or ocument1) G can be achieved.

Given the high temperatures Document G can be achieved.

The soil stack should be vented to underfloor heating system1)toGiven meetthe the high required heat How the CIPHE canbe help temperatures The soil stack should vented to constructed 1) Given the high temperatures The soil stack should be vented to reached during valve operation, it is the atmosphere and load selected?

The CIPHE is setting up an installer made and up of its reached during valve operation, it is reached during valve operation, it is focus the atmosphere and constructed thegroup, atmosphere constructed also recommended that the from a suitable plastic pipe (such as also recommended that the 4) The waterless valve needs to be members, to look at the challenges that installers face today also recommended thatsoil the The waterless valve needs toof be pipework a suitable plastic pipe (such as from a suitable plastic pipe 1329-1 (such as fromor connection to the PVC-U to BS EN PE to connection of pipework the installed vertically, adjacent the tosupport BS EN 1329-1 or PE to of pipework to the soil stalled vertically, adjacent theheat loadconnection Moreover, if the and heat emitter is incorrectly and howtothese challenges can be to help or steer PVC-U BS EN 1329-1toor PEsoil to usedPVC-U stack is achieved using an BS 1519-1).

PVC-U storage cylinder; and be visible stack EN is achieved using an In addition, BS EN 1519-1).

In addition, PVC-U orage cylinder; and be visible stack is achieved using an calculated, then howsized is it possible to select the correct pipe size future with Government on policy change. As the CIPHE BS ENdebates 1519-1).

In addition, PVC-U appropriately boss pipe fitting, pipes to BS EN and accessible. appropriately sized boss pipe1453-1 fitting, pipes to BS EN 1453-1 nd accessible. appropriately sized boss pipe fitting, BS EN 1453-1 and for heating with system toabebracket. correctly balanced?

In reality, ispipes an organisation has aby purpose ofmanufactured protecting fixed inthe place This fixed intoplace with athat bracket.

This manufactured BPF Pipes the Group by safety BPF Pipes Group fixed in manufactured by BPF Pipes Group arrangement is preferable to strap, arrangement is preferable toa bracket. strap,This there are many variables which affplace ect thewith decision-making and health of the public, we are keen to encourage engagement (having two solid PVC members (having twomembers solid PVC arrangement is preferable to strap, clip or patch bossesand typically used 5) A suitable plastic members (having two solid PVCinindustry layers or two solid PVC layers clipprocess or patch bosses typically used in as of the installer, subsequently impacting on pipe their(such ability between installers other key stakeholders to enable layers or two solid PVC layers with a with a polypropylene complying with in the retro-fit of standard appliances. clip or patch bosses typically used A suitable plastic pipe (such as non-foamed PVC intermediate layers or two solid PVC layers with a thetoretro-fit of standard appliances. carry out a more detailed approach.

In this instance there at PVC intermediate layer) layer) anon-foamed more professional, joined up approach.

BS EN of 1451-1:2000) supported An acceptable alternative would be olypropylene with the retro-fit standard appliances. may be used for this application. non-foamed PVC intermediate layer)application.

Ancomplying acceptable alternative would be may be for this maysupported be many occasions wherebymaximum the installer proceeds with 300mm intervals, may to connect to aused soil pipe manifold.

S EN 1451-1:2000) at An acceptable alternative would be may be used for this application. to connect to pipe manifold. used for downstream pipe D2. assumptions evenaa soil degree of be guesswork based previous We are interested in your opinion so please email me at maximum 300mm intervals, or may to connect to a soil pipeon manifold.

Where a waterless valve or andcall plastic It is critical that experience.

However, is a better way. paulh@ciphe.org.uk +44 (0) 1708 463111 tosafety devices on e used forWhere downstream pipe D2. therevalve a waterless and plastic pipework (pipe D2) arethat used, thesafetythedevices unvented hot water It is critical on storage get Where a6)waterless valveGroup and plastic The BPF Pipes and its should not be on Itconnecting isinvolved. criticalpipework that safety devices

pipework (pipe D2) are used, the Guesswork vs best practice design members strongly advise that pipework (pipe D2) are used, the connecting pipework should not be pipespipework manufactured to BS 7291: The BPF connected PipesInGroup its connecting should not be certainand circumstances, the installer may decide to replace to a stack unless it1 to can beused 2006to (Parts 3) are not for members strongly advise that connected a stack unless it can older radiators on a that like-for-like basis, even though they maybe demonstrated the stack is capable the downstream pipe D2. ipes manufactured BS originally 7291: demonstrated stack is capable have to been designed to operatethat at athe higher mean water of withstanding temperatures of the 006 (Partswater 1 to temperature, 3) aredischarged. not used for of withstanding temperatures of thea compared to the lower temperatures that make he downstream pipe D2. water discharged. new condensing boiler work more efficiently. It might be argued that the original radiators were oversized, or that the building’s insulation value has been increased over time, which would reduce the required mean water temperature from the radiator.

Report supplied by However, this may be the case but would this be construed Report supplied by as guesswork vs best practice design?

systemstorage are subject to annual safety the unvented hot water connected to a stack itstorage can be the unvented hotunless water checks to prevent any risk of failure system are subject to annual safety demonstrated that theto stack is capable and potential property damage. system are subject annual safety checks prevent of withstandingto temperatures of the any risk of failure checks to prevent any risk of failure and potential property damage. water discharged. and potential property damage.

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Report supplied by

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07/08/2018 14:49

FEATURE

WATER SOFTENERS Hard water is a problem for many households and businesses in the UK. CIPHE Industrial Associate, Monarch Water, discusses the benefits to installers of introducing a water softener to their customers for an effective, long-term solution against limescale.

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early two thirds of the UK has hard water, Kevin Johnson, evidenced by scale, Managing Director scum and tide at Monarch Water marks around the bath and taps and problems within hot water systems and pipes.

Without intervention, limescale will build up in the building’s water system, coating the heat exchanger, making the system less energy-efficient and potentially shortening its life as well as appliances’ working life.

This problem costs the UK an estimated £1 billion every year through replacement, servicing and maintenance.

ELIMINATING THE EFFECTS OF HARD WATER A water softener physically removes limescale and prevents new scale from forming. Alternatives to water softeners include conditioners and limescale control devices (LCDs), such as electrolytic or magnetic devices and while there is a place for these, their effect only lasts a few hours so they do not give the end user the 24/7 protection they want.

A water softener does much more than just prevent limescale. Users will benefit from streak-free surfaces, softer laundry, smoother skin and reduced cleaning time to get the same results and at a lower cost.

With a softener installed, householders will use half the amount of soap, cleaning agents and detergents when compared to hard water.

British Water estimates that each year, the average family home in a hard water area will use water containing 70kg of scale.

A thickness of just 1.6mm of scale in a customer’s heating system results in a 12 percent loss in heat transfer and lowering the efficiency of a heating system increases the impact of price rises and repair costs.

RELIABILITY The modern water softener is compact, easy to install and to set up − the average installation can usually be completed in under four hours. They are also available for a wide range of supplies from 15, 22 and 28mm and in a range covering electric and non-electric models.

The majority of modern softeners offer excellent reliability, lasting in some cases over 30 years. When recommending a softener, installers should specify from manufacturers that provide service engineers to undertake ‘at home’ warranty support, as well as checking for the most extensive warranty coverage. This provides reassurance to the customer and also allows the installer to simply ‘fit and forget’.

Many UK householders may not be aware of the measures that they can take against limescale. This presents the perfect opportunity for installers to remind their customers that if scale is not removed it

will adversely affect their heating system and appliances.

With over 35 years’ experience as a heating and plumbing engineer, Phil Bailey, commented: “Sometimes you need to educate customers about the benefits of soft water, so I regularly have conversations around the benefits of having a scum-free bath or that they’ll be able to cut back on the detergent for their washing machines.

“Talking about the real benefits help to sell the product. But, to help make the point I always have an old scaled up piece of copper pipe to illustrate the real effects of scale on pipes.”

In providing timely and professional advice to help support and educate your customer, installers are sure to reap the long-term benefits of satisfied customers.

Whether it is through repeat business or being recommended for doing a good job, a happy customer is an invaluable way to build your business for future prosperity.

Monarch Water is a CIPHE Industrial Associate.

For more information visit http://monarchwater.co.uk/

Hard water damage costs the UK an estimated £1 billion every year

WATER TREATMENT FOR EVERY HOUSE Regardless of the type of boiler it has installed, every hard water home in the UK can have a water softener. The industry agrees that as long as the primary side of the system is filled with hard water then there will be no issues. The Heating & Hotwater Industry Council, along with leading boiler and chemical manufacturers, all support this position. As a result, the net worth of installing a water softener will only continue to offer both a sustainable and profitable revenue source for installers.

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07/08/2018 15:13

INNOVATION

CUT CORNERS WITH CONFIDENCE CIPHE Industrial Associate, PlumbPal Innovations, has developed PipeLagger Pro, an adjustable profiler to enable precision cutting of pipe lagging materials of various widths and sizes. One of the PlumbPal Innovations Directors, Ty Harnett, explains how the product helps to minimise wastage and reduce installation time.

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ver many years working on site, PlumbPal Innovations Directors, Ty Harnett and Jeff Bateman, have seen Ty Harnett, PlumbPal installers cut pipe Innovations Director lagging over their knee with a hacksaw. This time-consuming and unprofessional practice leads to a poor finish, which in turn, leads to heat loss, potential condensation build-up and wasteful energy consumption.

Although many applications are often hidden from the customer for aesthetic and practical reasons (e.g. roof spaces, garages and floor voids), these unheated environments are where seamless joints are most needed to combat low ambient temperatures and to prevent the boiler from cycling unnecessarily.

The Government’s aim to reduce the UK’s greenhouse gas emissions by at least 80 percent (from the 1990 baseline) by 2050, would be more achievable if we focused on preventing thermal heat losses from heating and hot water systems in the home.

WHY INSULATE MECHANICAL SERVICES? Inadequate insulation on heated pipework can lead to energy wastage and it is important to ensure that all pipework fitted outside the building envelope, is protected against freezing as well as to prevent heat loss.

By contrast, cold water pipework within a building must be kept at a temperature below 20oC to prevent Legionella growth, which is more prevalent between temperatures between 20oC to 50oC and if water stagnates for relatively short periods of time, biofilm may be produced, which provides a further habitat for Legionella bacteria.

HEAT LOSS If left uninsulated, heating system pipework can lose a vast amount of heat and energy.

Where pipes operate at below-ambient

PipeLagger Pro adjustable profiler

The PipeLagger Pro kit

Segment bend 3D

Tee 3D temperatures, water vapour can condense on the surface, this moisture contributes towards many different types of corrosion and therefore, preventing the formation of condensation on pipework is critical.

To prevent condensation, the insulation thicknesses used on cold pipes must be sufficient to ensure that the temperature on the surface of the insulation material never falls below the dew point. When selecting and determining the thickness for low-temperature insulation, it is necessary to bear in mind that energy losses can increase dramatically because of moisture penetration. So a reliable insulation system must therefore exist to provide protection against moisture penetration.

With every percentage volume increase of moisture, the thermal conductivity increases and the insulation effect deteriorates, resulting in higher energy losses and a drop in the surface temperature. If this falls below the dew-point, condensation occurs. It is only possible to guarantee that the surface temperature remains above the dew point if the thermal conductivity of the insulation material does not increase significantly because of moisture penetration.

plumbers and drive industry standards up.

Seamless joints can: • Minimise thermal heat losses for heated systems and thermal heat gains for cooled systems; • Reduce energy consumption, lower carbon emissions and minimise material waste; • Help the Government to reach and exceed its legal obligations in carbon emissions; • Improve installers’ valuable reputations; • Raise the benchmark for new standards within the industry; • Give homeowners peace of mind that they will receive a quality installation; • Go hand-in-hand with energy efficient equipment and technologies; and • Prevent condensation forming and the onset of potential freezing.

PlumbPal is a CIPHE Industrial Associate.

For more information visit www.pipelaggerpro.co.uk

ADVANTAGES OF SEAMLESS JOINTS Improvements in pipe lagging materials, such as seamless joints, will simplify the task for

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FEATURE

A TAP’S A TAP ISN’T IT? Jeff Williams, Category Manager for Fittings at Ideal Standard, explains how their lengthy tap manufacture process aims for perfection every time.

T Jeff Williams, Category Manager for Fittings at Ideal Standard

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here is a school of thought that once you’ve seen one tap, you’ve seen them all. To me, that’s like suggesting that all people are essentially the same because they are made of the same composite parts. Just like people, every tap has an associated history and the way they’re manufactured can create very different end results.

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All Ideal Standard taps are manufactured in either Germany or Bulgaria. Both plants subscribe to our ethos that a tap is only as good as the materials you put in to it. Germany’s history for manufacturing excellence is renowned and the site there is famous for producing well engineered products from brass, which is delivered to the factory. In Bulgaria though, we smelt our own brass ingot

from copper and zinc. This ingot is checked to make sure it meets our internal specification and only when it passes these rigorous tests does it enter the foundry.

SETTING THE STANDARD So how do we decide that the brass is good enough? Our internal standard for brass is very precise and the way we arrive at this tells an

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FEATURE

interesting tale. Germany sets the standard across Europe for the quality of metals that come into contact with drinking water. We cannot and will not run different qualities through the factory, so our output meets Germany’s exacting requirements. This means, because we have a sizeable presence in several countries, they all benefit. This is of particular interest to the UK, as at the moment, we have no minimum material requirement for brass.

BEHIND THE SCENES The first time many plumbers see one of our brassware products will be at their local merchant or in a trade showroom, so it’s easy to understand why some may think that ‘a tap is just a tap’. However, we can demonstrate that our taps are different,

without taking every tradesperson behind the scenes at one of our manufacturing sites.

Once we’re happy with the brass ingot, the next step of manufacture is casting. Molten brass is poured into a product-specific, two-part metal die, or mould, that opens between shots to take out the newly formed casting and replace a core made of silica and resin. This creates the internal coring often referred to as the 'waterways'. To aid this process, we use a water-based graphite solution to ensure the core does not stick to the internal wall of the die. The casting is then placed into an industrial tumbling machine, which loosens and washes out the silica sand core. What’s left is a rough casting ready for the grinding, polishing and plating process.

These processes use a mix of manual labour and robots to ensure we get the best end product possible; sometimes there really is no substitute for a human’s attention to detail. The grinding machine is robotic and once the threads are on, we sharpen up the outside on what looks like a large piece of sandpaper. The polishing is then done by hand and at this point, the taps are a highly polished gold colour. Once they’ve been polished the inspections begin, every piece of brassware is handled by someone wearing gloves to prevent any residual fingerprints making their way to the plating plant. Anything that fails at this stage is recycled back into brass.

The product then goes to be chrome plated, a process that can take hours. Every tap is washed, prepared, degreased and then dipped in baths of nickel and chrome. Once they’ve been plated, a second inspection begins to ensure it meets our robust quality control standards. After the chrome plating comes the assembly, and integrity checks, before finally the taps are packaged ready to be sent out.

All through this process we’re looking for perfection − we continually monitor any product returns and deploy automotive root cause methodology principles to ensure corrective actions are identified and implemented.

TAP TRENDS The brassware market is very competitive with over 70 suppliers to our customer base.

All of them have huge ranges, so we have to create something new to engage people.

Over the past 20 years, the UK has been dragged kicking and screaming towards

adopting a single lever basin mixer as standard so that now, most new kitchens and bathrooms have this kind of tap. It’s also fair to say that tastes in this country are more conservative than those of our European neighbours, who tend to think that more radical design is better, but for the UK, that’s definitely not the case.

We work with industrial designers on our products and at least three or four are briefed when we want something new.

Once the design is complete, it’s passed to our engineers to industrialise.

BUY CHEAP, BUY TWICE It’s true to say you could go out today and buy a cheap tap, which once installed for a customer would do a decent job for a few years. However, taps go through a lot on a daily basis. They’re products with many moving parts and lots of local variance.

Much of the UK population lives in hard water areas, which causes all kinds of problems with limescale deposits, plus, there’s the challenge of very differing hot and cold water pressures to factor in. It’s not as straightforward as you may think.

Whatever the labour costs for the installation of a new tap, if it’s a cheap model that fails in a short period of time, the cost of ownership will be a lot more once you factor in replacements and repairs. Not only will you have an unhappy customer with a broken tap, your time will be taken up being called out to replace taps, rather than being able to focus on bigger projects.

We understand the market and if something does break, we offer a five-year warranty. One of the huge benefits of being a cradle to the grave manufacturer is that there’s always an engineering drawing and there’s always a part.

One of our taps isn’t just another tap − because of the quality of materials we use and the care we put into our manufacturing processes.

Ideal Standard is a CIPHE Industrial Associate.

For more information visit www.idealstandard.co.uk

Most new kitchens and bathrooms have single lever basin mixers as standard

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QUALIFICATIONS AND LEARNING

PROVING YOUR COMPETENCE Marie McCaffrey, Membership Manager

Marie McCaffrey, CIPHE Membership Manager, explains how gaining relevant qualifications (including registration with the Engineering Council) and investing in Continuing Professional Development is so vitally important.

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urrently, anyone can set up a plumbing business in the UK because there are no legal requirements to comply with. This is shocking when you consider the amount of technical knowledge and skill that goes into the profession. Anyone working with gas must be on the Gas Safe Register, but when it comes to working with water, then anyone can declare themselves a plumber without having to prove any qualification or registration.

In the past, the route into the plumbing and heating engineering industry was clear – it involved an apprenticeship of six to seven years (later shortened to four) resulting in an NVQ Level 3 qualification or equivalent. Achieving this qualification was a passport to the world where proven skills and knowledge could be used in almost any country. However, the introduction of diplomas and short-courses as entry points, along with a fall in the number of apprenticeships being available, has resulted

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in a sharp decline in standards. Some highly committed and talented individuals will have started out this way, but the overall impact is clear.

LICENSING In countries such as the United States, Hong Kong, Germany and Australia, it is a legal requirement for plumbers to be licenced, following extensive formal training and exams. The CIPHE believes that a statutory licensing scheme in the UK would: • Raise professional standards; • Reduce the number of public health issues arising from sub-standard plumbing; • Increase protection for consumers; and • Deliver benefits for qualified professionals.

Working in a licenced environment would mean that members of the workforce who invest in education and training would no longer be competing with those who have not. By providing clear guidance on what is necessary to gain and retain a licence, professional plumbers and heating

engineers can easily prove to customers that they are competent and insured and, should a problem arise with an installation, their licencing body can dispassionately investigate and help to resolve issues.

Licencing should be an essential step to provide a better regulated, professional and respected industry to be proud of. However, while it still isn’t law in the UK to be licenced and there is no indication that this is going to alter in the short-term, there are some signs that things are changing.

Chapter five of the Hackitt Review (Building a Safer Future – Independent Review of Building Regulations and Fire Safety) is devoted to the issue of competence. Although the report is specific to high rise residential buildings, it demonstrates that the wider construction industries should take measures further.

The CIPHE (and other professional bodies) are therefore now tasked to demonstrate and deliver leadership on issues of technical competence.

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07/08/2018 15:08

QUALIFICATIONS AND LEARNING ENGINEERING COUNCIL REGISTRATION Suitably qualified CIPHE members can display competence and their ongoing commitment to continuing professional development (CPD) by registering with the Engineering Council.

New CIPHE members will have noticed that they were invited to apply for a particular category of registration when they were accepted as a member. This is because the CIPHE makes an assessment of members’ ability to meet the requirements for Engineering Council registration at the same time as assessing them for CIPHE membership.

Some CIPHE members will consider registration with the Engineering Council, but may not be sure about their eligibility.

The CIPHE can help with this, simply email mariem@ciphe.org.uk summarising your qualifications and experience and I will be able to advise you straight away.

If you would like to find out more about becoming an Engineering Technician (EngTech), Incorporated Engineer (IEng) or Chartered Engineer (CEng), please follow this link: https://www.engc.org.uk/professionalregistration/

APPRENTICE, JOURNEYMAN OR MASTER PLUMBER It is the CIPHE’s aim to help members at every level to achieve their career goals.

Displaying your ongoing training and development will become more important as standards become even more stringent in a bid to protect public welfare, so members may also consider the prestigious awards of Apprentice, Journeyman or Master Plumber. These are awarded by the CIPHE in conjunction with the Worshipful Company of Plumbers and City & Guilds, depending on your qualifications and experience.

For further information see https://www.ciphe.org.uk/professionalmembers/awards/

ABOUT THE ENGINEERING COUNCIL The Engineering Council is the UK regulatory body for the engineering profession. It holds the national register of Engineering Technicians (EngTech), Incorporated Engineers (IEng), Chartered Engineers (CEng) and Information and Communication Technology Technicians (ICTTech).

It also sets and maintains the internationally recognised standards of competence and ethics that govern the award and retention of these titles. By this means it is able to ensure that employers, government and wider society – both at home and overseas – can have confidence in the skills and commitment of registrants.

CIPHE TECHNICAL MANAGER VACANCY PACKAGE CIRCA £45K PER ANNUM The Chartered Institute of Plumbing and Heating Engineering (CIPHE) is a professional body and is the leading member-led education and research organisation representing heating and plumbing professionals.

It wishes to appoint a Technical Manager (TM) to improve its technical services to both individual and organisation (Industrial Associate) members, to secure new members and to promote plumbing and heating for the benefit of the public, consistent with the CIPHE’s Strategic Plan.

The TM will report to the CEO of CIPHE and will also have a limited reporting brief to the Membership Director. The job location will be by mutual agreement. The successful candidate will: • Take direct responsibility for specific technical projects; • Write technical articles and obtain articles from industry experts; • Assist in the production of CIPHE Technical Guides: liaising with authors, peer reviews, proof reading, editing; • Support and positively leverage the volunteer-based Technical Working Groups (TWGs) undertaking projects e.g.

Water Safety, Hot/Cold Water Services, Renewable Technologies;

• Build effective relationships with Industrial Associates (IAs) to secure their technical input to the TWGs, educational initiatives, live workshops etc.; • Assist in projects to progress the technical education of engineers; organise CIPHE technical courses, seminars, and webinars; help develop new e-learning modules; • Manage and prioritise daily Technical Enquiries from all sources; • Support the investigation phase of the Code of Professional Conduct related Complaints Process; • Visit Industrial Associates, Approved Training Centres, colleges and businesses to explain the merits of CIPHE, and secure new membership applications; • Attend and present at exhibitions to promote CIPHE and obtain new IAs, ATCs and members; • Raise the status of the CIPHE in the plumbing and heating engineering sector.

THE PERSON The successful candidate will be educated to NVQ Level 3 or equivalent in a technical/ engineering field (preferably with direct experience in plumbing or heating engineering); degree level education would be preferred.

He/she will have experience of applying engineering theory to solve practical technical challenges, a record of achieving goals through effective problem solving, and positive work habits.

He/she will be a problem solver and will have the skills to write technical articles.

Previous exposure to a member driven organisation will be advantageous.

The appointee will demonstrate substantial energy and pragmatism, great teamwork skills and be a good communicator and relationship builder, especially with expert volunteers and organisations.

For more information on the role and the job specification please see https://www. ciphe.org.uk/aboutciphe/ciphe-vacancies/

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CPD

BACKFLOW PREVENTION

- KEEPING OUR WATER SAFE

Adrian Reeve, General Manager at Arrow Valves, explains why the Water Supply (Water Fittings) Regulations must be followed to the letter, when designing new systems.

Adrian Reeve, General Manager at Arrow Valves

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he Water Supply (Water Fittings) Regulations came into force in July 1999. They set out the installation requirements for plumbing systems, to protect public health by safeguarding drinking water through the use of water company's Water Supply Byelaws.

These Regulations are designed to prevent the inefficient use of water, its waste, misuse, undue consumption, erroneous measurement of it and, most importantly, to prevent contamination of drinking water supplies. They describe the national requirements for the design, installation and maintenance of plumbing systems, water fittings and water-using appliances and supersede the previous Water Supply Byelaws that were written by each water company.

Covering England and Wales as ‘The Water Supply (Water Fittings) Regulations 1999’ and in Scotland as ‘The Water Byelaws 2014’, there are 14 Regulations for England and Wales and nine for Scotland, there are five Fluid Categories: Fluid Category 1: Potable water (wholesome water) as supplied by the water undertakers and complying with the requirements under Section 7 of the Water Industry Act 1991, and which is safe to drink.

Fluid Category 2: Water with impaired aesthetic quality, owing to a change in temperature, or the presence of substances or organisms that have caused a change in taste, colour, odour or appearance, including water in hot water distribution systems.

Fluid Category 3: Fluid in this category represents a slight health hazard because of the presence of chemicals of low toxicity, including any fluid that contains ethylene glycol, copper sulphate solution (or similar chemical additives) or sodium hypochlorite (chloros and common disinfectants).

Fluid Category 4: This fluid represents a significant health hazard because of the concentration of toxic substances, including any fluid which contains chemical, carcinogenic substances or pesticides (including insecticides and herbicides), or environmental organisms of potential health significance.

Fluid Category 5: Fluid in this category represents a serious health hazard because of the concentration of pathogenic organisms, radioactive or very toxic substances, including any fluid, which contains faecal material or other human waste, butchery or other animal waste, or pathogens from any other source.

THE WATER REGULATIONS GUIDE, REGULATION 3 STATES THAT: 1. No person shall: i. Install a water fitting to convey or receive water supplied by a water undertaker, or alter, disconnect or use such a water fitting; or ii. Cause or permit such a water fitting to be installed, altered, disconnected or used, in contravention of the following provisions of this Part.

2. No water fitting shall be installed, connected, arranged or used in such a manner that it causes or is likely to cause: i. Waste, misuse, undue consumption or contamination of water supplied by a water undertaker; or ii. The erroneous measurement of water supplied by a water undertaker.

3. No water fitting shall be installed, connected, arranged or used which by reason of being damaged, worn or otherwise faulty, causes or is likely to cause: i. Waste, misuse, undue consumption or contamination of water supplied by a water undertaker; or ii. The erroneous measurement of water supplied by a water undertaker.

Point of use protection of a washing machine and a dishwasher

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Zone protection – contamination between two washing machines possible

With respect to contamination − or backflow as it is also known − there are devices designed to deal with each fluid risk, and their mechanical functions change as the fluid risk increases.

That said, beyond Fluid Category 4, we can no longer rely on a mechanical device and must introduce a physical air break between the fitting and the water supply.

POINT OF USE PROTECTION Point of use protection and risk assessment, are critical factors in the design of a hydraulic system. You must consider every device used to convey water (the fitting) individually, rather than the building as a whole, to prevent cross contamination from one fitting to another, for example a dishwasher and a washing machine.

These two appliances could both be risk assessed to Fluid Category 4, but given that they are doing a different job, you would not want the contents of one machine drawing water from the other as part of its cycle.

Again, considering both the dishwasher and the washing machine, their backflow protection can vary depending on their usage. In a domestic situation, the risk would be Fluid Category 3, but in a nursing home, for example, the risk would rise to Fluid Category 5. Finally, we also need to be aware that some devices have built-in backflow by default. For example, a WC with a cistern has a built-in air gap by merit of an ‘interposed’ cistern and therefore, complies with Category 5 protection.

That said, along with the assessment of the individual fittings, where the water enters the boundary of building an additional device is needed, which can vary from a single or double check valve depending on the nature of the building’s business. This is known as whole site protection, but it must be stressed that this is in addition to individual protection at point of use.

BACKFLOW

RISK ASSESSMENTS

Backflow can occur in two instances: 1. Back siphonage, and 2. Back pressure.

However, the devices to control backflow may not be suitable for both instances.

Back siphonage will occur when the device causes a rise in pressure, this could be caused by a rise in temperature or if the device has a pump inside.

Back siphonage can typically occur in multi-story buildings, where there will be a booster set in the basement, or very good mains pressure. In the event of the booster set failing, or a rupture in the mains pipe, a device such as a shower hose that has been left in a bath, could cause water to be drawn down until it reaches its lowest point. A douche hose (ablutionary shower) in a WC pan is another typical example. As illustrated in the WRAS Water Regulations Guide, every water system should contain adequate measures to prevent the backflow of fluid into the wholesome water supply from any appliance, fitting or process.

The increasing popularity of ablutionary showers located next to WCs, increases the potential for backflow incidents. Because of the location and how ablutionary showers are used, there is a high risk of contamination to the drinking water supply.

The hazards posed by ablutionary showers are particularly acute if they are installed incorrectly. This is because many can reach below the ‘spill over’ level of WC pans or bidets.

Back pressure: A sealed heating system provides a good example of where back pressure could occur when a change in temperature increases water pressure, and if the change to the pressure is greater than the mains pressure connected to the system, the contents of the heating system could be distributed throughout the building.

Before work starts on a system, typically a new build, change of use or large extension, your design specification should be submitted to the local water authority for approval. The change in classification dependent on the risk is an important part of the design of a system and complies with Regulation 5 notification. In the design of a hose union bib tap, (an outside tap) the classification would be Fluid Category 3 by default, however, the risk is dependent on the use and in certain scenarios, such as bin store wash-down, this would be classed as Fluid Category 5.

If you risk assessed an office for example, where the main use for a hose union tap would be to water flower beds and occasional car washing, the risk could be downgraded to Fluid Category 3 and not 5.

Despite the guidance and recommendations, the local water authority has the power to insist on specific requirements within their distribution zone.

The importance of the water regulations cannot be over-emphasised, the potential for backflow is very real and depending on the fluid, the consequences could be serious illness or even death. Quality within the design of the system is easily backed up by using approved fittings designed and recognised by WRAS, KIWA, BSI or which bears a CE mark.

Water is a precious commodity, we take it for granted that it’s clean and safe to drink, the layman would probably not even consider backflow or understand that the odd taste in water is because it is being drawn from their neighbour’s bath or pond.

We have a duty to ensure that we comply with the regulations and that approved devices are installed and maintained to keep the public safe.

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AWARDS

(L-R) Eur Ing Christopher Northey, receives his Fellowship Diploma from City and Guilds Chairman, Sir John Armitt

TWO AWARDWINNING MEMBERS Two CIPHE members have recently received prestigious awards for their work in our industry.

E

ur Ing (European Engineer) Christopher Northey, has been granted a Fellowship of The City & Guilds of London Institute for his ‘outstanding contribution to the engineering sector and his promotion of vocational education.’

To be considered for a Fellowship, candidates must exemplify excellence by embodying the City & Guilds Group’s core values of leadership, imagination and integrity. Fellowship is then bestowed upon leaders and innovators who have had an impact on their industry or in education.

Chris began his career at the age of 17 as a plumbing apprentice within the family business, where he went on to complete City & Guilds Craft and Advanced Craft Certificates in plumbing. This became the foundation of his successful career in public health engineering. He went on to study Building Services Engineering Design and Management at the University of Reading, before going on to achieve Chartered Engineer status.

Now, with over 30 years’ experience under his belt, Chris strives to raise the standards within his field and is an award-winning and highly experienced Public Health Design Director.

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He currently serves on a number of committees and is a member of many professional bodies within the sector.

He is also an active Liveryman of the Worshipful Company of Plumbers. Chris is a champion for vocational education and has worked extensively to promote plumbing apprenticeships as a pathway to becoming a chartered engineer. ln 2011, Chris was awarded the most prestigious of City & Guilds awards, the Prince Philip Medal, which is conferred on an individual who has, in the words of Prince Philip, “walked the City & Guilds path and who has displayed exceptional proficiency in work place skills.”

Commenting on Eur Ing Christopher Northey’s achievement, Sir John Armitt, Chairman of The City and Guilds of London Institute said: “To become a Fellow of the Institute is to be part of a small, select group of the most outstanding skilled professionals around today and I am delighted to have Christopher joining us.

"The Award is made under the patronages of our Royal Charter and we have fewer than 500 Fellows, so this is a very special honour. I know the City & Guilds of London Institute will benefit greatly from his skills and expertise.”

Chris was awarded a Master Plumber Certificate in 2004 and is currently a member of the Election and Enrolment Committee (EEC) which is responsible for reviewing Chartered Engineer applications. He is also a Chartered Engineer and Fellow of the CIPHE and is currently Vice President. (See page 10).

PAUL DODDS MCIPHE RP MBE Paul Dodds MCIPHE RP, Training Manager for WorldSkills UK has been awarded an MBE in the Queen’s Birthday Honours for services to the WorldSkills competition.

Paul joined the Institute in 1997.

With over 20 years working in the further education sector, 15 of those in management roles, Paul is passionate about the development of world class training for young people from all backgrounds. Paul has excellent knowledge of the current FE and apprenticeship systems both in the UK and globally as a result of his role as the UK Expert for Plumbing.

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CPD

BACKFLOW PREVENTION QUESTIONS 1.

List the six aims of the Water Supply (Water Fittings) Regulations

2.

Which Fluid Category represents water that is safe to drink?

3.

What contaminants make water in Fluid Category 5 a serious health hazard?

4.

What Fluid Category needs more than a mechanical device to prevent backflow?

CIPHE members are expected to complete 30 hours of CPD each year. Completion of these assessments can count towards this requirement and CPD. To participate, simply return this assessment using any method you wish, such as fax, scan, email, photocopy, etc, (attach an additional A4 sheet if necessary).

Your name:

5.

Why might a washing machine be in different Fluid Categories?

__________________________________ __________________________________ 6.

Why does a WC with an interposed cistern comply with Fluid Category 5 protection?

CIPHE membership number: __________________________________ 7.

In what circumstance will backflow occur?

Email: ___________________________

8.

__________________________________

Why can ablutionary showers increase the potential for backflow?

__________________________________

9.

Return to: CIPHE, 64 Station Lane, Hornchurch, Essex RM12 6NB Fax to: + 44 (0) 1708 448987 Email: info@ciphe.org.uk or please visit the members only area of the CIPHE website.

What causes back pressure in a sealed heating system?

10. When would an outside tap risk assessment jump from Fluid Category 3 to Fluid Category 5?

www.ciphe.org.uk/cpd What’s in it for you?

As part of our work to improve your Journal, the CIPHE Communications Team wants to know how you view our CPDs. Email us with your comments to: kevinw@ciphe.org.uK

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TRAINING MATTERS

TRAINING MATTERS ALL THAT MATTERS IN THE TRAINING WORLD

T-LEVEL TIMETABLE IN TURMOIL

Jenni Preston, Editor of CIPHE’s Education and Training Matters (ETM)

W

e’ve known for some time that the first T-Level pathways would be taken from the digital, childcare and education, and construction routes. Originally, the first construction pathway was going to be Building Services Engineering (BSE), which was a puzzling decision to many. Compared to some of the rival pathways within the construction route, BSE seemed an ill-advised choice when timescales for delivery were so tight and the sheer scope and scale of the sector so vast.

Therefore, when the news broke in late May that the pathway was being changed to Design, Surveying and Planning, you could hear the sharp intake of breath across the FE landscape.

The Government stated: “We tested outline content for both the Building Services Engineering T-Level, and the Design, Surveying and Planning T-Level within the construction route, with a view to choosing the most advanced pathway for delivery in 2020.

“That review of content has highlighted that Design, Surveying and Planning is most advanced, and we have consequently selected that T-Level for 2020 delivery.

Building Services Engineering will follow for first delivery in 2021.”

So it seems we’ll be waiting at least another three years to see the BSE T-Level.

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The introduction of the first T-Levels in 2020 has seen more plot twists and turns than a Hollywood thriller. Ministerial spats and U-turns on pathways are just the tip of the iceberg when it comes to the drama surrounding these new qualifications. With an ambitious timetable in place for launch, it’s likely the ride is far from over yet.

TIMETABLE DOUBTS To add to the confusion of changing pathways, we’ve seen some very public in-fighting between Government colleagues over the T-Level timetable.

The Education Secretary, Damian Hinds, was advised by Permanent Secretary, Jonathan Slater, to delay the introduction of T-Levels for another year. Mr Slater, the Department for Education’s chief civil servant, had voiced concerns that the 2020 timetable would only work if there were no “hiccups”. He was keen to give the Government a little slack where it came to the crushing implementation timetable. However, Mr Slater’s concerns were overruled by Mr Hinds in a ministerial direction on 24th May, with Hinds writing of his conviction to press ahead with the 2020 launch for the first three subjects.

The Education Secretary has also had to dodge the flack from Labour MP, James Frith, when he was asked to stand in front of the education select committee.

Mr Frith was keen to take Mr Hinds to task on concerns that T-Levels would repeat mistakes made in the past. Additionally, Mr Frith called for practical evidence that the timescales were achievable, especially in more rural or coastal areas ,where there are concerns about the availability of work placements.

T-Level delivery timetables are always going to be a contentious issue. The original first phase launch was due in 2019, but put back to 2020 in July 2017. The Education Secretary was always going to loathe putting the launch back yet another year. However, the same cannot be said for the later delivery dates. There has been a shift from a definitive list of subject areas to be delivered by set dates, to a rather vague promise that courses will be rolled out in stages from 2021, with all routes available by 2023.

At the time of writing, it is unknown when the criteria for delivery of T-Levels in the 2021 to 2022 academic year (and beyond) will be agreed. So while the Education Secretary may not be willing to change plans for the 2020 launch, it could be a case of ‘watch this space’ on the roll out of the other routes.

But this shouldn’t all be seen in a negative light. It is far better to change tack, than to plough on regardless if something isn’t working. The Government is taking practical steps towards creating a world-class technical education system, but as we have already seen with the Trailblazer Apprenticeships, there will be delays and changes along the way. Though this should be seen as part of a healthy development process, the introduction of the new Trailblazer Apprenticeships has not been an easy ride, so we should probably expect the same of T-Levels too.

July/August 2018

07/08/2018 15:17

TRAINING

CIPHE APPROVED TRAINING CENTRE STATUS FOR UNIVERSITY ACADEMY, HOLBEACH As one of his last duties as CIPHE National President, Geoff Westall awarded CIPHE Approved Training Centre status to the University Academy Holbeach. The Head of Plumbing, Lucy Mawer, reports.

Tapping in to UAH plumbing department’s success

T

he University Academy Holbeach (UAH) was delighted to be presented with CIPHE Approved Training Centre status recently.

The plumbing department has been part of the academy’s successful sixth form for the past 10 years and started off delivering a basic plumbing course to just 13 students. Over the years, the department has expanded so that it now delivers City & Guilds and EAL Levels 1, 2 and 3 plumbing technical qualifications and Levels 2 and 3 NVQ apprenticeships.

The academy has excellent facilities and staff who are devoted to helping the students succeed with their goals. We maintain strong links with local plumbing companies that support our students with apprenticeships and work experience placements.

MANUFACTURER SUPPORT UAH has developed good links with companies such as Worcester Bosch, Pegler Yorkshire, Salamander, Saniflo and Adey, who have all visited the college, enabling the students to learn about their new products and start to form a relationship with the manufacturers.

When the students have completed their qualifications and are working in the plumbing industry, they will know who to contact for technical support. Every year, the Level 2 plumbing group visit the Pegler Yorkshire site for a factory tour and press-fit training in the innovation centre there.

APPRENTICE AWARDS The academy is very proud to enter a student into the HIP Apprentice of the

Year Awards, this experience is a fantastic opportunity and even just taking part in such an event is a good addition to their CV. When the then CIPHE National President, Geoff Westall, presented our Approved Training Centre plaque in March, he met with students from all our plumbing groups. He gave them advice on the plumbing industry, emphasising the importance of keeping up-to-date with new technologies and working hard to achieve career ambitions.

Geoff also spoke about his experience in the industry and his role at the CIPHE. Geoff invited the students to apply for CIPHE membership, particularly as the first year is funded for them by City & Guilds.

He also explained the benefits of being a member and the CPD opportunities available on the e-learning portal.

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07/08/2018 15:12

BRANCH NEWS

Branch NEWS NORFOLK At the Norfolk Branch AGM in March, all committee members were re-elected. A technical presentation by Gavin Brett from Anglian Water followed where he spoke about problems with water supplies, leaks and pipe connections, illustrating his talk with photos of contaminated water in

various places. He went on to explain that lead and cast iron pipes are being replaced in Norfolk.

Two members have recently received awards. Linda Tuttle received a bronze badge for her services to the Branch and Terry Jones was presented with a silver

badge, commemorating more than 50 years as a member.

The Branch also heard that Roger Willis has retired from membership. Roger was Norfolk Branch Chairman for several years and was instrumental in getting the Branch up and running after a period of decline.

Members wish him all the best.

HONG KONG

SMART WATER INITIATIVES Dr Eric Wong of the CIPHE Hong Kong Branch, explains how smart water initiatives can be applied to the plumbing industry and how technological advances are transforming the industry there.

Facial recognition technology is now being applied to ‘smart’ drinks vending machines in Hong Kong. The machine identifies its customer (Fig. 1) before its operation, provides drinks (Fig. 2) and then takes payment from the user’s bank account.

Managing a clean water supply and using water wisely are becoming increasingly important in Hong Kong. Now, the Internet of Things (IoT) can be used to monitor water systems, via ‘narrow band’ (NBIoT) and ‘long range’ (LoRa), both of which allow data transmission at very low power consumption.

Domestic and commercial water suppliers are planning to implement this technique to collect data on water consumption using smart water meters (Fig. 3) and to detect and monitor water quality and any leakage.

Under similar laws to the UK’s GDPR (Hong Kong Personal Data (Privacy) Ordinance), consent is required from smart water meter users to collect and store their data.

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Fig. 1 Process in face identification

Fig. 2 Intelligent drinking machine

Fig. 3 Smart water meter

References:

Fig. 4 AI applications

Fig.1: https://upload-images.jianshu.

Fig.3: http://www.allianceforwaterefficiency.org/

io/upload_images/5711482-

Artificial intelligence (AI) (Fig. 4) can be applied to the plumbing industry. In recent years, researchers have been working with AI to meet the needs of construction

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applications, including the improvement of pipe systems’ performance, specifically their internal lining.

For example, an epoxy lining which is free from metallic etching along the pipe can be used for additional safety in a potable water supply system. In drainage systems, linings with innovative fitting shapes can adjust the flow velocity of the discharge and at the same time, reduce excess air pressure inside the system.

The innovation referenced here is just the beginning, with plumbing and waterworks initiatives in the plumbing and heating industry being prioritised. Just as in the UK, it is only possible with the dedication and competence of the professionals working in the industry.

80bba4c9582d2337?imageMogr2/auto-orient/ Fig.2: http://designmadeinjapan.com/site/wp-content/ uploads/2015/02/cover_acure-japanese-drinks-

smart-meter-introduction.aspx Fig.4: https://2gxo6frnzv52gwjpp26smfzs-wpengine. netdna-ssl.com/wp-content/uploads/2017/12/ image071-1-720x450.jpg

vending-machine.jpg

July/August 2018

07/08/2018 15:10

MEMBER PROFILES

MEMBER PROFILES Here we profile two CIPHE members, who have taken very different career paths.

The glorious isolation of Ascension Island

C

IPHE member, Joseph Flaherty MCIPHE RP, lives on Ascension Island in the middle of the South Atlantic Ocean, where he works as a water technician.

A little closer to home, Luke Evenden EngTech MCIPHE RHP, from Dorset, is the first person in the UK to achieve the LCL Level 3 Auditing of a Gas Business’s Work Management Procedures qualification.

JOSEPH FLAHERTY Ascension Island is 7.56 degrees south of the equator and 14.22 degrees west of Greenwich. It is home to approximately 800 people in Georgetown, Two Boats, Traveller’s Hill Camp and the American military base.

Joseph works as a water technician for a facilities management company, taking daily water samples to test chlorine levels and PH around the accommodation and buildings at the Wideawake Airfield. The water comes from two power stations on the island using reverse osmosis.

He has responsibility for the swimming pool, the sewerage treatment plant and chlorine dosing plants, which add chlorine to the water supplied to the camp. He said: “With daytime temperatures reaching 30°C in the shade and night time temperatures not usually dropping below 19°C, it is important to monitor and maintain chlorine levels as the cold water cannot always be kept at 20°C or below.

“Solar panels are used to pre-heat hot water calorifiers, which are then topped up using electric immersion heaters and chiller

the CIPHE, he said: “I knew that the CIPHE played an important role within the industry, especially around ongoing professional development.”

In 2013, he started work for Hewer Facilities Management as a senior engineer, progressing to compliance supervisor. He said: “My role is varied, but mostly involves monitoring engineers and ensuring that we meet industry regulations and contractual obligations.

“My employer has given me great support to obtain the LCL Level 3 in Auditing of a Gas Business’s Work Management Procedures, it perfectly complements our objective of ‘moving service forward’.

“It provides an independent and objective quality control procedures audit, which aids organisations in the domestic units provide cooled drinking water. It takes five minutes for me to walk to work and about two hours to drive round the island to carry out my daily checks.”

Some fruit and vegetables will grow on the island but most arrive by ship, along with all the meat. A re-supply ship arrives roughly every six weeks and a plane from the UK arrives about every two weeks.

However times change and the supply ship, RMS St. Helena, has just been replaced by a monthly flight to St. Helena, connecting through to South Africa, so a journey that used to take two days now takes just under two hours.

Wildlife on the island is largely made up of seabirds with some feral donkeys and sheep.

Turtles turn up around Christmas to lay their eggs, which hatch around Easter and for entertainment, there is a cinema and several bars. Joseph said: “Diving is a very popular sport with amazing marine life as are walks around the island, including to the dew pond at the summit of Green Mountain, the highest point on the island at 2918ft.

gas industry, (such as local authorities, housing associations and gas installation / service companies) to manage business procedures correctly.

“The qualification supports our vision to improve technical excellence within the industry, ensuring our clients and residents are provided with the best possible quality of service to remain safe, warm and comfortable in their homes.

“It is reassuring for operatives to know that we are providing them with technical assistance, improving their skills and striving towards a technically competent team of operatives, which leads on to improving the service we provide our clients.

“I am extremely proud to be the first person to hold this new qualification and am excited to be moving the industry forward.”

LUKE EVENDEN Luke started as an apprentice HVAC engineer in 1999 and completed a four-year apprenticeship. He gained his domestic gas qualification in 2003 and after a few years, went to work for a large gas contractor on various social housing contracts. Luke became a lead engineer in 2011, focusing on improving key performance indicators and coaching and mentoring engineers.

It was while doing this job that he joined

Luke Evenden

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07/08/2018 14:53

EXTERNAL AFFAIRS GROUP

UPDATES FROM THE EXTERNAL AFFAIRS GROUP USE WATER WISELY Yvonne Orgill, Director at Water Label and voluntary member of the External Affairs Group at the CIPHE, explains why we need to change our attitudes to water.

W

e all know that water is a precious resource, or do we? The first major report on water resources in England, by the Environment Agency, shows that the system is struggling and unless rapid action is taken to curb water use and wastage, our supply will dwindle.

The Agency’s findings suggest water shortages in the UK occurring as soon as 2050 if we don’t conserve it and use it more wisely. The reasons for this include unsustainable water extraction, environmental changes, expected population growth as well as the fact that three billion litres of water a day are currently being wasted through leakage.

The problem is far-reaching and needs to involve change on all sides if we expect to make progress. For example, it will take a push from plumber’s merchants and bathroom retailers to sell and promote more water efficient products and plumbers must talk more to their customers about the reasons for selecting watersaving options.

One of the most popular motives for choosing efficient bathroom products, aside from preserving the UK’s precious water supply, is that consumers can expect to see reduced water and energy bills.

WATER LABEL SCHEME The not-for-profit Water Label scheme exists to support the switch to choosing more sustainable water-saving bathroom products.

The scheme encompasses 139 major bathroom brands, so use the Water Label scheme and help homeowners use water wisely.

For more information about water efficiency, water efficiency labelling and for membership enquiries, please email: info@ciphe.org.uk or call +44 (0) 1708 472791.

For details about the European Water Label, visit: www.europeanwaterlabel.eu

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GETTING AHEAD OF THE TECHNOLOGY CURVE The next generation of CIPHE members will be accustomed to very different ways of working says Paul Massey, Chairman of the Institute’s Industrial Associates Development Group.

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aving worked in the plumbing and heating industry for a while now, looking back I remember a time when there was no Internet, no-one had emails and mobile phones were, let’s say, “in development”.

Now, with smartphones, most of us have the technology to stay connected 24 hours a day, 365 days a year. Furthermore, with the likes of Amazon Prime now offering a two-hour delivery slot from order to delivery, we’re used to getting exactly what we want, when we want it.

Besides making it quicker to shop and easier to communicate, this level of connectivity has some incredible plus points, not least the power to change and shape the way we learn.

CIPHE E-LEARNING A few years ago, the CIPHE introduced its e-learning CPD facility, where members can access training material online.

Just over 12 months ago, the Institute improved this capability by providing access to professional webinars and technical videos via its new smarttalk and techtalk websites.

The Institute has produced a series of 3D virtual reality (VR) CPD projects. Developed with leading Industrial Associate manufacturers, this new approach will help raise industry standards and support the next generation of installers.

As well as making it possible for professional plumbing and heating engineers to fit CPD into their busy schedules, this interactive approach has benefits for newcomers to the sector − being able to access 3D and 2D e-learning material means that students and apprentices can balance their theoretical knowledge with practical experience.

July/August 2018

07/08/2018 15:03

EXTERNAL AFFAIRS GROUP

WATER, WATER… IS IT EVERYWHERE? Richard Soper, Director of Development at the CIPHE, reports on the Worshipful Company of Plumbers’ (WCP) 34th annual lecture and the lessons we can all stand to learn from speaker, Professor Mala Rao.

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ore than 160 people from the water, plumbing and heating industries, attended this year’s WCP lecture at the Royal College of Physicians.

In her talk, ‘Good morning, do you wish to see a doctor or a plumber?’ Professor Mala Rao, senior clinical fellow at Imperial College London, and trustee for WaterAid UK, made the point that climate change is going to have an impact on the abundance of water currently available in this country. By 2080, it is projected that there will be half as much rainfall as there is now in summer months.

Conversely, flooding caused by too much water also causes problems in the UK. Having too much or too little water at any given time puts pressure on communities and our water infrastructure, so what’s the solution?

Professor Rao confirms that while the UK isn’t at the stage of Cape Town where ‘day zero’, the date the taps may run dry and residents begin queuing for water, seems to be imminent, it isn’t completely unheard of. In fact, a long list of cities, including London, could join Cape Town if action isn’t taken.

The water problem isn’t limited to quantity, but also quality.

The World Plumbing Council reports that, thanks to the UK’s ageing plumbing infrastructure, exposure to toxins such as lead and asbestos, water borne diseases like Legionella, extreme weather events causing erosion/debris in reservoirs and new risks from plastics contaminating supplies, means that water sanitation and hygiene is also a problem we face.

It is everyone’s responsibility, business and opportunity to unite to make a difference. Having enough clean water is essential to good health and leads to the question ‘do you wish to see a doctor or a plumber?’ The answer to it according to the World Health Organisation (WHO) is that “plumbers are the most important frontline health workers around the globe.”

The CIPHE agrees with Professor Rao, and wants to work with members and the public to put water efficiency and safety first.

We are promoting the importance of safe water via our consumer compliance health check and by working with apprenticeship providers to include more support for training and leadership in the industry. Now, we need our members to start thinking more about water and how we can conserve the UK’s supply.

My challenge to you is to make one change to how you use water, and to start talking more to your customers about the benefits of water-efficient products. This will result in reduced energy and water bills and mean that this precious resource isn’t wasted.

We’d like to know your thoughts on water efficiency, so please get in touch by visiting our social channels: • Facebook.com/CIPHE.UK • Twitter.com/CIPHE • Linkedin.com/company/chartered-institute-of-plumbing-andheating-engineering For more information about the Worshipful Company of Plumbers visit: www.plumberscompany.org.uk

A FUTURE FRAMEWORK FOR HEAT IN BUILDINGS: CALL FOR EVIDENCE Roger Webb, Director of External Affairs for the CIPHE, looks at the Government’s recent call for evidence in relation to its Clean Growth Strategy.

L

ast year, I commented on the Government’s Clean Growth Strategy, which presented ‘major policies and plans that will cut the cost of energy, drive economic growth, create high value jobs right across the UK and improve our quality of life’*.

Earlier this year, the Government followed this up with a consultation to gather views and seek further evidence about what can be done to phase out high carbon fossil fuel heating in off gas grid buildings.

The direction the Government is currently taking is wellaligned to the way the industry is already thinking. The recent call for evidence was along similar lines. Firstly, there is a recognition that if we are to reduce carbon emissions, achieving this will require some form of regulation. Secondly, there is a big focus on replacing oil heating with alternatives.

In a strategy that considers how best to take action during the 2020s, it is understandable the Government would look to do something about technologies that produce the highest levels of carbon.

The problem is that for many people living off grid the most sensible, realistic and cost-effective form of heating is oil. It works extremely well. While it is fine to look at potential replacements, we need to bear in mind there’s not much that can be done until alternative options are available. Whatever the solution, there needs to be a viable substitute in place before we can move away from oil fired heating.

There is a lot the industry can do to help itself here, particularly in support of installers. While it is true that oil has a higher carbon emission than gas, if the industry makes (and installers only fit) the most efficient condensing boilers in conjunction with the best controls, then this is one of the best ways to increase efficiencies whenever oil-fired boilers are installed.

Furthermore, the consultation also looked at how any solutions could be implemented. In this respect, it was encouraging to see the Government recognising the valuable role that plumbing and heating engineers have to play in making improvements by getting involved with what is going on through professional bodies like the CIPHE. *Reference: https://www.gov.uk/government/consultations/a-futureframework-for-heat-in-buildings-call-for-evidence

CORRECTION: On page 29 of the May/June 2018 print edition of the p&he Journal, the incorrect chemical formula for carbon monoxide was referenced. This has since been amended in the page turning version of the magazine, which is available to view online.

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07/08/2018 15:04

WHAT'S NEW

What’sNEW This guide features the latest product launches and the most recent applications of plumbing and heating technology.

To advertise your product or project please contact Jordan Payler on 01778 395029 or email jordan.paylor@warnersgroup.co.uk

NEW FERNOX AREA SALES MANAGER Water treatment and filter manufacturer, Fernox, has welcomed Nick Clift as its new Area Sales Manager in the southern central region. With over 20 years’ experience in the industry, Nick will bring valuable knowledge and expertise to the southern sales team.

His role will include developing new and existing relationships with merchants, contractors and local authorities to service and manage their business needs.

“This is a really exciting step up in my career,” commented Nick. “Fernox is a well-established, leading manufacturer within the industry, not only due to its innovative products, but also for its commitment to service support and in-house research and development.”

COMBICLEAN − MONARCH WATER’S ‘POINT OF USE’ SCALE PREVENTION AND CORROSION SYSTEM Part L compliant, Combiclean, provides protection for hot water systems, boilers and appliances against scale formation and corrosion. The new system’s compact design, ease of installation and use make it an efficient solution to help households become more energy efficient and extend the life of their appliances. Suitable for both 15mm and 22mm pipework, its 360° rotating connector allows installers to fit it at varying angles, being particularly suited for hard-to-reach locations. The system’s revolutionary acoustic alarm signals when the cartridge needs replacing.

01986 784759

sales@monarchwater.co.uk www.monarchwater.co.uk

www.fernox.com

CXT 12V ROTARY HAMMER NOW INCLUDED WITH MAKITA ACCESSORY KIT Makita’s recently launched compact 12v-MAX SDS-Plus HR140D cordless rotary hammer drill generates one joule of impact energy and up to 4,900 impacts per minute.

Weighing just 2.6kg, this model will run up to 850rpm, has two operating modes – rotary only and rotation with hammering – and features a vibration absorbing grip handle assembly, which cuts drilling vibration transmission to protect the operator for up to six hours use.

The HR140D 12v CXT rotary hammer is now available with a 65 piece accessory kit containing wood and metal bits, a tape measure, two 2.0Ah CXT Li-Ion batteries and a charger, all packaged in a protective carrying case.

www.makitauk.com Twitter @MakitaUK Facebook.com/makitauk and google.com/+makitauk

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‘HEAT FOR GOOD’ INITIATIVE Let’s Play – a charity providing after-school and holiday activities for over 100 disabled children in Oxfordshire – has received a warm boost with the installation of a heating system at its new, larger premises.

‘Heat for Good’ – an open membership charity install programme of industry suppliers and installers, administered by Viessmann – saw eight installers give up their time for free to fit a Viessmann Vitodens 200-W boiler, LPG storage cylinder from Calor, Warmastyle radiators from QRL Radiator Group, various parts from local independent merchant Banbury Heating Supplies and national merchant Plumbase, a Spirocross AX 100 from Spirotech and Maincor items from independent merchant Ebberns.

01952 675000

info-uk@viessmann.com

July/August 2018

07/08/2018 14:43

CLASSIFIEDS

CLASSIFIEDS YOUR INSTITUTE NEEDS YOU! • Introductory Gas Training Courses (Commercial, Domestic & LPG) • ACS Domestic Core & Appliances and CPA • ACS Non-Domestic Core & Appliances • ACS Commercial Catering, Mobile Catering & Appliances • Swimming Pool Boilers • ACS LPG Core & Appliances (incl Boats, RPH, LAV, PD, Caravans) • LPG Generators • OFTEC Oil Assessment & Training (OFT 50, 101, 102, 201, 105e, 600a) & Solid Fuel • Un-vented & Vented Domestic Hot Water, Legionella and Water Regulations • Gas Supervisor Courses and courses designed for your specific needs • EAL Electrical Courses and Electrical Part P • Fire Alarm BS5839 and Security Lighting BS 5266 • Energy Efficiency and Renewable Energy Courses (Solar, Photovoltaic) • BESA F Gas Courses SOUTH WEST PENINSULAR TRAINING LTD Westover Trading Estate, Langport, Somerset TA10 9RB Tel: 01458 253493 Fax: 01458 253445 Email:info@swptraining.co.uk www.swptraining.co.uk

The CIPHE appreciates the sterling work done on behalf of the Institute by its volunteers. If you would like to take an active role in one or more of its working groups and committees, we would love to hear from you. Alternatively, you may wish to consider becoming a CIPHE Membership Ambassador – helping to promote the professional Chartered status and the many benefits and services CIPHE membership can provide.

We welcome the opportunity to discuss the requirements further with you. Please contact Marie McCaffrey for details of our current voluntary positions.

Marie McCaffrey, Membership Manager Direct Line Tel: +44 (0) 1708 463104 Email: mariem@ciphe.org.uk

COMBINATION BOILERS-FAULT FINDING & REPAIR John Reginald, author of the highly successful Central Heating - Fault Finding & Repair, has now released Combination Boilers - Fault Finding & Repair. The 150-page, A4 spiral-bound book with laminated front and back cover, is written in an easy-toread, easy-to-understand format, which takes the reader through the background and operation of each major component within combination boilers past and present.

The comprehensive fault-finding logic guides provide professional solutions allowing you to repair and service combi boilers with a greater understanding and with more confidence.

Priced at £26.00, incl. P&P. To order your copy visit any leading online retailer, high street bookshop or order from the publisher at: www.combiboilerrepair.co.uk

CENTRAL HEATING-FAULT FINDING & REPAIR From simple to more complex faults, author John Reginald, takes the reader on a journey through central heating and domestic hot water sysytems. The manual’s aim is to instil a better understanding of the systems to achieve professional solutions to professional standards.

Central Heating-Fault Finding & Repair consists of logical stepby-step guides that take the reader through the fault finding and repair process.

The fault logic guides are easy to read and indicate which section of the manual deals with the background and repair of that fault.

Priced at £26.00, incl. P&P. To order your copy visit any leading online retailer, highstreet bookshop or order from the publisher at: www.centralheatingrepair.co.uk

July/August 2018

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20/07/2018 10:34:20

EASY TO INSTALL THERMAL STORE Stainless Steel Thermal Store Systems For Use With Gas, Oil, Biomass or Solid Fuel • Low maintenance pre plumbed units • Fitted with hot water control pack • Simple technology - no PCB • Direct version - offers buffering and fast heat up of radiators • Indirect version - for Y plan and sealed system boilers • Mains pressure hot water without relief valves • Safe vented thermal store

FOR MORE INFORMATION CONTACT

01543 377723 www.advanceappliances.co.uk p32-phejuly18.indd 1

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