Phe Journal Sept/Oct17

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CPD: Controls and wiring

Compliance health check

September/October 2017

For plumbing & heating engineering professionals

Career pathways for plumbing engineers CAREER PATHWAYS FOR PLUMBING ENGINEERS

BEng(Hons). MEng

Usually site based

Director or senior manager of team of engineers designing and managing plumbing and public health engineering systems for large projects.

Chartered Engineer CEng

MSc, MEng, Bachelors degree, NVQ Level 6

Incorporated Engineer IEng

Honours degree NVQ Level 5

Senior engineer designing, supervising and managing public health engineering systems for large and small projects. May be senior manager of director level.

NVQ Level 4 (HNC/HND)

Graduate or trainee plumbing engineer designing plumbing and public health engineering systems for various projects and undergoing further training.

Trainee Graduate Engineer

Technician EngTech

Specialist in Teaching or Related Plumbing Services

Usually site based

Continuing Professional Development and Commitment to a Code of Professional Standards

Usually office based

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Master Plumber

Highly experienced and qualified crafts person – recognised for their skill and expertise.

Fully Qualified Plumber EngTech

NVQ Level 3

Experienced craftsman installing and managing plumbing systems for various projects and training plumbers.

Intermediate Plumber

NVQ Level 2

Site based intermediate plumber working under the supervision of a fully qualified plumber.

Un-Indentured Trainee Career Change

Apprentice Plumber

4 GCSE’s A–D level

School leaver or career change trainee working with an experienced plumber on site with day release or evening at college.

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25/08/2017 10:31

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CONTENTS 20

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CPD: Controls and wiring

04 08 10 13 14

For plumbing & heating engineering professionals

CAREER PATHWAYS Career pathways for FOR PLUMBING ENGINEERS plumbing engineers

Page 14

BEng(Hons). MEng

Usually site based

Director or senior manager of team of engineers designing and managing plumbing and public health engineering systems for large projects.

Chartered Engineer CEng

MSc, MEng, Bachelors degree, NVQ Level 6

Incorporated Engineer IEng

Honours degree NVQ Level 5

Senior engineer designing, supervising and managing public health engineering systems for large and small projects. May be senior manager of director level.

NVQ Level 4 (HNC/HND)

Graduate or trainee plumbing engineer designing plumbing and public health engineering systems for various projects and undergoing further training.

Trainee Graduate Engineer

Technician EngTech

Specialist in Teaching or Related Plumbing Services

Usually site based

Continuing Professional Development and Commitment to a Code of Professional Standards

Usually office based

Master Plumber

NVQ Level 3

Experienced craftsman installing and managing plumbing systems for various projects and training plumbers.

Intermediate Plumber

NVQ Level 2

Site based intermediate plumber working under the supervision of a fully qualified plumber.

Apprentice Plumber

4 GCSE’s A–D level

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Highly experienced and qualified crafts person – recognised for their skill and expertise.

Fully Qualified Plumber EngTech

Un-Indentured Trainee Career Change

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CIPHE

Compliance health check

September/October 2017

REGULARS

School leaver or career change trainee working with an experienced plumber on site with day release or evening at college.

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Message from the CEO NEW − member benefits CIPHE National President CIPHE AGM COVER STORY − career pathways for plumbing engineers New Engineering Council members

25/08/2017 10:31

06 11 16 26 27 29

News and Branch news smarttalk – the importance of contractor/client relationships techtalk – safe installation of cold water pipework Updates from the External Affairs Group Hong Kong Branch news What’s new

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11 FEATURES 12 17 18 20 24 25

Maintaining comfort with heating controls Revolutionising the way we heat multi-occupancy residential buildings Dr Steve Ingle obituary CPD – controls and wiring Avoiding outdated water treatment practices The CIPHE consumer compliance health check CIPHE technical advice The email address for any technical advice is technical@ciphe.org.uk

ciphe.org.uk PUBLISHER: Chartered Institute of Plumbing & Heating Engineering (CIPHE) 64 Station Lane Hornchurch Essex RM12 6NB T: +44 (0) 1708 472791

PUBLISHING EDITOR: Juliet Loiselle Warners Group Publications T: 01778 391067 E: julietl@warnersgroup.co.uk EDITOR: Nicky Rogers Warners Group Publications T: 01778 391128 E: nickyr@warnersgroup.co.uk MULTIMEDIA ACCOUNT MANAGER: James Knight Warners Group Publications T: 01778 395029 E: jamesk@warnersgroup.co.uk PRODUCTION: Sue Ward Warners Group Publications T: 01778 392405 E: production@warnersgroup.co.uk DESIGN: Amanda Clare

www.facebook.com/ CIPHE.UK

@CIPHE www.linkedin.com/ groups?home= &gid=7467910

CIPHE_CONTENTS.indd 3

HEAD OFFICE EXECUTIVE TEAM CEO: Kevin Wellman T: +44 (0) 1708 463115 E: kevinw@ciphe.org.uk HEAD OF FINANCE: Natasha Fallows T: +44 (0) 1708 463109 E: natashaf@ciphe.org.uk MEMBERSHIP DIRECTOR: Tim Sainty T: +44 (0) 1708 463102 E: tims@ciphe.org.uk TECHNICAL DIRECTOR: Paul Harmer (Consultant) E: paulh@ciphe.org.uk

Please make sure we have your up-to-date email address. Send your details, including your membership number, to admin@ciphe.org.uk

SUBSCRIPTIONS: p&he is free to members of the CIPHE. Non-members – £115.00 per year (six issues). Overseas – £115.00 by surface mail or £170.00 by airmail.

READERSHIP: There are around 7,200 members of the CIPHE. The membership is made up of plumbing and heating professionals, specifiers, college lecturers, plumbing designers, manufacturers, engineers and consultants. © 2017 The Chartered Institute of Plumbing & Heating Engineering.

Rights of translation and reproduction are reserved.

Copyright notice No article may be reproduced in full or part without the written permission of the editor. In some instances, there may be a reproduction fee.

Disclaimer Publication of an article or inclusion of an advertisement does not necessarily imply that the Institute is in agreement with the views expressed or represents endorsement of products, materials or techniques, nor does the Institute accept responsibility for errors or omissions.

PRINTED BY WARNERS 01778 395111

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MESSAGE FROM THE CEO

IN RESPONSE TO THE GRENFELL TOWER FIRE DISASTER Firstly, may I thank all those members who responded to my last editorial about the Grenfell Tower fire disaster. The fire was a traumatic and devastating event, the consequences of which will undoubtedly affect communities for years to come. Our thoughts and condolences go to all those affected.

Kevin Wellman, CIPHE CEO kevinw@ciphe.org.uk

T

he Built Environment Professions, comprising CIPHE and 35 other professional bodies, back a joined-up approach to respond to the Grenfell Tower disaster.

Working together within the Construction Industry Council (CIC), the Built Environment Professions have agreed to: • provide full support and a wide range of expertise to the Department for Communities and Local Government’s (DCLG) Independent Expert Advisory Panel; • be an active member of the Industry Response Group, established by

Government, to review the solutions to ensure buildings are safe and the supply chain capability to cope with a rapid upsurge in remedial and refurbishment work that is likely to follow the Grenfell tragedy, (see http://tinyurl.com/yd98pewq); • develop a systemic review of the procurement, design, construction and management of housing and buildings in which people live, in order to provide practical solutions for improvement with particular regard to fire safety; and • consider the application of these solutions to other building types.

Graham Watts, Chief Executive of CIC, will oversee the co-ordination of the work, and he said: “Nothing we can do will ease the grief of the many victims of this tragedy and it is certainly not our role to speculate on the diverse causes of this horrific event. But, we can build on lots of sensible and useful work, already in the public domain, to help identify areas in which the industry and its various constituents can improve and provide practical solutions of societal benefit."

If you wish to lend your expertise to the above work please let me know at kevinw@ciphe.org.uk

PLUMBING AND DOMESTIC HEATING TECHNICIAN APPRENTICESHIP CIPHE’s journey with the Plumbing and Domestic Heating Technician Apprenticeship (Trailblazer) began in 2014 and I am delighted that all being well, the new apprenticeship should be available from January 2018.

T

he new apprenticeship will typically take 48 months to complete and will comprise the following training units: 1. Health & Safety Systems; 2. Common Processes and Techniques; 3. Scientific Principles; 4. Planning and Supervision; 5. Cold Water Planning, Installation, Commissioning Service and Maintenance Techniques; 6. Hot Water Planning, Installation, Commissioning Service and Maintenance Techniques; 7. Central Heating Systems Installation, Commissioning Service and Maintenance Techniques; 8. Rainwater Systems; 9. Sanitation Systems;

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10. Environmental Technology Systems; 11. Domestic Fuel Systems; 12. Electrical Work and the Control of Plumbing and Domestic Heating Systems; and 13. Install, commission, service and maintain domestic plumbing and heating systems.

The core skills, knowledge and behaviours will be acquired by the apprentice in the first 36 months with the specialist option undertaken and completed in the final year.

It is recommended that apprentices undertake a structured high quality programme of study in suitable employment and complete the related training and assessment. Apprentices can only attempt the separate, mandatory end-point

assessment once the pre-requisite gateway components have been achieved.

The main objective of the end-point assessment is to provide a high-quality, cost-effective means of measuring apprentices' whole-job competence in the final stage of their apprenticeship.

The Apprenticeship Board, which comprises seven employers plus a representative from APHC and CIPHE respectively, is working with the awarding organisations in putting together the detailed phase assessment strategy and the apprentice phase delivery.

An immense amount of time, effort and resource has been committed in developing the Plumbing and Domestic Heating Technician Apprenticeship and I commend all those involved in bringing this initiative to fruition.

September/October 2017

31/08/2017 09:05

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p05_phesept17.indd 1

17/08/2017 10:51:09

NEWS

TheNEWS £35M HEAT INNOVATION INVESTMENT ONE STEP CLOSER TO “PRACTICAL AND REALISTIC” EFFICIENCY MEASURES

The Department for Business, Energy and Industrial Strategy’s (BEIS) decision to invest £35m in heat innovation projects has been welcomed by Martyn Bridges, Director of Technical Communication and Product Management at Worcester, Bosch Group.

Martyn claims the £25m set aside solely for the investigation of hydrogen as an alternative domestic heating source to natural gas is hugely encouraging for both the heating industry and UK homeowners.

He said: “The Government’s decision to invest such a large amount into the feasibility investigation of hydrogen is a great sign of just how committed it is to curbing emissions Martyn Bridges, Director of Technical in a practical and realistic way.

Communication and Product Management “Various energy-efficiency schemes have largely failed, having required too much of a step-change in homeowner and installer behaviour. Unlike some of the proposals put forward in the past however, the replacement of natural gas with hydrogen would theoretically require no change to how we use our heating and cooking appliances, which already gives it the feel of a viable option.”

With the cost of converting domestic gas pipes, and heating and cooking appliances to hydrogen said to be in the region of £100 billion, the initial investment into a feasibility project is a necessary first step towards delivering ambitious CO2 reduction targets.

ALL THAT’S HAPPENING IN THE PLUMBING & HEATING WORLD

ADVANCE RECOMMENDS CIPHE INSTALLERS Advance Appliances, specialists in thermal store cylinders and electric heating, supports CIPHE members. When asked to recommend installers for their products, Advance always refers people to the CIPHE website.

Advance Director, Geoff Egginton, says that “the level of the members’ professionalism is such that we can trust them to do a good job when fitting our products.”

Members can contact Advance Appliances for further support and product literature, at www.advanceappliances.co.uk

Martyn continues: “There is no doubt that a colossal amount of funding would be required to actually convert the UK’s gas grid, and design and develop the appliances fuelled by it, to hydrogen. That said, this significant early investment proves that any decision to do so will be backed by the findings of robust research and investigations.”

ENGINEERING COUNCIL LAUNCHES NEW STRATEGIC PLAN The Engineering Council has published its new Strategic Plan that will steer the organisation’s work for the next three years. The plan follows three clear aims: • to provide public benefit; • to maintain a globally recognised Standard: and • to meet future needs.

Professor Chris Atkin CEng FRAes, who became Chairman of the Engineering Council at the recent AGM, said: “In collaboration with the engineering community, academics and employers, we will continue to ensure that those who become professionally registered with us are not only competent and committed to the profession, but are also able to work in an ethical, sustainable and safe manner.

“As our industry strives to develop engineering education, increase apprenticeships and push for greater diversity and inclusion within the sector, engineering skills have never been more valued and sought after. It is therefore vital that the profession’s regulatory model is kept fit for the needs of the future.”

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WORKPLACE PENSIONS The auto-enrolment dates for even the smallest businesses are passing and the regulator is beginning to charge fines for non-compliance and publish the names of non-compliant businesses. If you do not know your responsibilities and your start date it would be worthwhile checking that you are indeed moving towards compliance in good time.

September/October 2017

21/08/2017 14:12

NEWS

POOR HOUSEHOLD PLUMBING RISKS TAP WATER QUALITY Nearly a quarter of water sample failures taken at customers’ taps didn’t reach quality standards because household plumbing doesn’t reach the mark.

This is one of the findings highlighted in a report launched recently by the Chief Inspector of Drinking Water. It shows that despite tap water quality in England and Wales being among the highest in the world, of the small proportion of samples that do fail, a number are the result of poor household plumbing.

In their annual reports for 2016, the Drinking Water Inspectorate for England and Wales confirm that 99.96 percent of samples in England and 99.97 percent of samples in Wales passed stringent water quality tests, but have highlighted that where failures did occur, many were at customers’ taps.

Of these, 24 percent were caused by poor plumbing practices, wrongly connected pipework, sub-standard fixtures and fittings and poor kitchen tap hygiene. All of which can cause the quality of drinking water to deteriorate after it has been transferred from the public water mains into private pipes and properties, potentially resulting in contamination.

Lead, nickel, taste and odour are behind some of the failures and these can be caused by legacy pipework, the wrong materials and fittings being used or inadequate protection from water ‘flowing back’ into internal pipework from dishwashers and toilets.

WaterSafe, the national register for plumbers which is backed by the Drinking Water Inspectorate and all the English water companies, is urging homeowners and property managers to use approved plumbers to help keep drinking water supplies safe.

Plumbers on the WaterSafe register have specific training in the Water Supply (Water Fittings) Regulations and Byelaws, which are designed to preserve the high quality of water that is supplied by water companies, and avoid the risk of contaminated water.

See how you can join the WaterSafe register here: http://www.ciphe.org.uk/professional-members/watersafe/

SAIL AWAY WITH POLYPIPE IN SUPPORT OF HELP FOR HEROES

Bookings are now open for the 19th Annual Polypipe Regatta and Polypipe is inviting merchants, partners, and customers to join them out on the waves!

Polypipe’s regatta will see over 50 yachts race around Port Solent on 20th September 2017, to raise money for charity, including Polypipe’s new charity partner, Help for Heroes.

Each yacht will be led by a sailing expert – so everyone is sure to have an exhilarating day out on the water. After racing, there will be a prize-giving event back on shore.

Guests are also encouraged to join Polypipe and fellow racers on the evening of 19th September for a yachtsman’s supper complete with live music, before they set sail the following day.

For more information on this year’s Annual Polypipe Regatta and to book a yacht for your team, visit www.polypipe.com/polypipe-regatta

BRANCH NEWS NORFOLK BRANCH NEWS

STUDENT AWARDS

At the end of June the Norfolk Branch held its annual student awards at the Heatrae Sadia factory in Norwich. CIPHE members, students and guests were welcomed to the event by Branch Chairman, Peter Ryland, and Heatrae Sales Manager, Richard Newman.

The student winners this year were Callum Beales from CTS and Matthew Boddy from City College, Norwich. They received a trophy, a copy of ‘Competence and Commitment’ and an option to become CIPHE members from Branch President, Bernard Tuttle.

Paul Dallimore from City Plumbing also presented them with tool bags.

A tour of the factory followed where guests saw the range of Megaflo Eco cylinders on the production line. Heatrae offered one of these cylinders as a raffle prize and proceeds were donated to the Alzheimer's Society.

Callum Beales receiving his award

Once again the Branch would like to thank Heatrae for their sponsorship of this event, now in its fifth year.

CATHEDRAL LEAD WORK In May, members and their guests enjoyed an evening visit to St. John’s Cathedral in Norwich. Committee member, Vic Bream, together with his two sons gave attendees a guided tour of their lead work around the cathedral. The challenge of climbing a narrow spiral staircase was well worth it, both to view the ornate lead work and get a wonderful panorama of the city on a beautiful evening.

Many thanks to the Bream family for sharing this with members.

Matthew Boddy receiving his award

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MEMBER BENEFITS

RAISING YOUR PROFESSIONAL PROFILE WITH THE CIPHE AND THE ENGINEERING COUNCIL A commitment to lifelong learning is a natural part of being a professional and the CIPHE can help you on your way to achieving registered status with the Engineering Council.

CHARTERED ENGINEER (CEng) Tim Sainty, CIPHE Membership Director Email: tims@ciphe.org.uk Tel: +44 (0) 1708 463102

As a chartered professional body for the plumbing and heating industry, it was always the goal that we would be awarded a licence to recognise and award the very highest level of engineering status to our membership. This was, in part, our own

aspirations as a professional body, but also driven by you, our membership, who gave us a very clear steer that you sought this opportunity when we consulted on the subject. We were therefore delighted to be awarded a twelve-month licence for this in the summer of 2016.

H

ere at the CIPHE, we already know that our members are committed to establishing themselves as professionals. This is evident all the way from our trainee (Apprentice) members, who are just embarking on apprenticeships and courses of education that will see them launch their careers with the highest of standards, through to those who achieve recognition as Fellows of the Institute for their outstanding contributions to the plumbing and heating industry.

Engineers across the world play a vital daily role in protecting the health and the safety of millions of people, who depend on them having the right level of knowledge and experience to be able to adequately perform the roles with which they are entrusted. Membership of the CIPHE is a badge of quality to be worn with pride within the plumbing and heating industry, but we are also keen for our members to gain the deserved recognition within the engineering community. That is why we are vociferous advocates of the Engineering Council and the registered status our members can achieve there too.

The CIPHE is one of only 35 recognised professional engineering institutions (PEIs) of which someone must be a member in order to register with the Engineering Council. This is because, together, we collaborate to set and maintain recognised standards of professional competence and commitment.

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MEMBER BENEFITS

However, the truth is that was just the beginning of a journey for the CIPHE and, ultimately, for our members. That 12-month licence set the timeframe in which the Institute had to establish from scratch documentation, procedures and levels of knowledge which would prove to the Engineering Council that we were capable of recognising the particular skills and talents required in order to be a Chartered Engineer. This was alongside identifying mentors and assessors who would form interview and evaluation panels so we could promote routes to Chartered Engineer status to our members.

It was a high bar to get over in less than a year, so we are thrilled that, having been assessed by the Engineering Council again, our licence for awarding Chartered Engineer status has been extended for a further four years to run concurrently with the licences we already hold for recognising Incorporated Engineers and Engineering Technicians.

If you are interested in becoming a Chartered Engineer, you will need to demonstrate the highest level of engineering excellence. Chartered Engineers (CEng) develop solutions to engineering problems using new or existing technologies. This is often through innovation, creativity and change and includes technical accountability for complex systems with significant levels of risk.

INCORPORATED ENGINEER (IEng) To become an Incorporated Engineer (as are over 100 of our members already) you are expected to maintain and manage applications of current and developing technology, and may undertake engineering design, development, manufacture, construction and operation.

You will have to provide evidence that you have achieved the same level of knowledge and understanding as those with a degree.

If you do not yet have enough evidence, CIPHE can help you. We can work with you to identify and address any areas where the shortfall might be. This may involve writing a technical report, studying further qualifications or gaining specific additional experience

ENGINEERING TECHNICIAN (EngTech) Almost 1,000 members are registered through their CIPHE membership as Engineering Technicians. To join them, you should expect to provide evidence of your contribution to the design, development, manufacture, commissioning, decommissioning, operation or maintenance of engineering products, equipment, processes or services.

You will also benefit from displaying where you have supervisory or technical responsibility, the ability to effectively communicate technical matters and a commitment to professional engineering values. The last of these, of course, is already confirmed through your membership of CIPHE and adherence to a professional code of standards.

WHAT NEXT? We actively encourage all of our members to consider ways in which they can achieve registered status with the Engineering Council. A commitment to lifelong learning is a natural part of being a professional and, if you are already on that path, then you should seek the recognition and benefits for you and your business that go with it.

There are various routes to registration (included on the front cover of this issue too). Members will need to demonstrate the required competence and commitment, set out in the UK Standard for Professional Engineering Competence (http://www. engc.org.uk/standards-guidance/standards/ uk-spec/).

Members will be assessed in terms of knowledge, skills and attitude, including areas such as responsibility and leadership, and communications and inter-personal skills. These are all absolutely essential skills for plumbing and heating engineers, some you may not even realise you possess.

All members have access to mycareerpath™ via the CIPHE website which will help to align, manage and record things you already do with the requirements for achieving any Engineering Council recognised status. We will also happily supply a mentoring and support service for any member who wants help in working their way towards this recognition.

Over a quarter of a million people, from across the engineering profession have achieved registered status with the Engineering Council. Let’s ensure representation from one of the largest sectors within that profession – the plumbing and heating industry.

For further details on how to apply for registration with the Engineering Council, contact Marie McCaffrey, CIPHE Membership Manager at mariem@ciphe.org.uk

HIGH ACHIEVERS Turn to page 18 of this issue for the names of the first five CIPHE members we are proud to announce have met the internationally recognised standards required to be registered as Chartered Engineers, and for the latest members to achieve Incorporated Engineer and Engineering Technician status.

Congratulations to all of them.

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NATIONAL PRESIDENT

PRESIDENT’S DIARY

Geoff Westall became CIPHE National President at the AGM held at the end of June. His presidential duties began almost straight away.

Geoff Westall

I

n early July, I attended the 16th annual Environment Awards 2020, held by Worcester Bosch at Spring House, Bewdley.

The awards celebrate and promote awareness of energy efficiency and activities which help preserve the environment for future generations. They were open to Worcester registered installers who were judged on their quality of workmanship, design skills and customer satisfaction. It was a pleasure to meet and talk with the winners.

The awards comprised seven installation categories: • Solar (won by Scott Baker Heating and Plumbing Ltd) • Ground Source Heat Pump (won by P A Carruthers Ltd) • Total System Solution (won by Stephen Harris Plumbing Ltd) • Gas Boiler (won by K R Plumbing and Heating) • Oil Boiler (won by Vaughn Maule Plumbing and Heating) • Light commercial (won by Robert Heath Heating) and • Social Housing Project (won by WHG Housing Association).

All of the winners met the criteria required and were indeed, worthy winners.

In addition, there was an art competition for pupils at local schools covering topics related to the environment, energy conservation and renewable energy.

Darren Staniforth (NICEIC) and I, judged the eight finalists on their: • competence as a tradesman (qualifications, accreditations to relevant trade institutes and associations), • innovations they have adopted within their business and their role in training mature staff and apprentices, • professional approach and enthusiasm, and • going beyond the call of duty.

It was interesting to talk with the finalists about their views on running their businesses, indeed, they all showed a passionate commitment to their business.

Eventual winner, beating thousands of entries, was Lluis Dalmau, a plumbing and heating engineer from Clydebank.

Lluis started in the industry 26 years ago and prides himself on his customer focused mind-set and his passion to better his skills.

During a very competitive national final, it was his reliability, passion to continue

upskilling and commitment to apprentices and customers that impressed the judges.

Screwfix Marketing Director, Graham Smith, admits that they were overwhelmed by the high quality of entries. He comments: "This is the eighth year that we have run this competition, and it just keeps on going from strength to strength.

“Over five thousand tradespeople entered from across the UK and it was a very difficult task to shortlist the finalists, due to the talent and skills of the tradesmen and women who participated, and then to choose only one overall champion – it was tough! Our winner Lluis, showed us his passion for the trade and commitment to bettering the industry. He really impressed us with his professionalism, qualifications and exceptional customer service. Once again, we have a hugely deserving winner who represents all that is great about the UK’s tradespeople.”

BRITAIN’S TOP TRADESPERSON Later in July, I was on the judging panel for the ‘Britain’s Top Tradesperson 2017’ award, organised by Screwfix with Toyota and the Daily Star.

Judges, comprising Graham Smith (Screwfix), Nadine Lange (Daily Star), Brian Berry (FMB), Gareth Matthews (Toyota),

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Lluis Dalmau, Britain’s Top Tradesperson

September/October 2017

31/08/2017 09:08

COVER STORY – CPD

with Peter Adkins Solicitor, Emms Gilmore Liberson Solicitors icitors

smarttalk-ciphe.org.uk

Don’t Why lose relationships your cool with the consumer! are important You may have seen last year about When Sharon Southcott had some home improvement work carried out recently, the extension to consumer ‘cooling she chose her contractors not only for their qualifications and skills. off’ periods from seven to 14 days.

What may not have been obvious to those in the trade is how important this piece of legislation is to you. Ignore it at your peril – do so and it could cost you money (and reputation)!

In a nutshell, if you do not comply with the requirements of the new act you risk not getting paid for the work you do and also prosecution by your local Trading Standards.

Many think that the cooling off period only applies to goods. It also Sharon Southcott, applies to ‘the provision of services’.

Strategic Professionals Ltd This includes plumbing, building and electrical works.

I Consumers recently hadhave some14 decorating work days from the done home.

The decorators date at they placed an order bywho quoted my workbyundoubtedly phone,for internet, mail order or at knew trade and were similarly their their home, to cancel with you. priced, but why did I choose the one I If they cancel within this period, did?

Choosing the right plumber they have a right to a refund ofand heating moniesengineer paid. wasn’t just about their plumbing and heating skills either As the business supplying the – it was also about whether I liked service, you are required to provide them and trusted them in my home.

the customer with details of your business including address, phone People like people who make them numbers, their cancellation rights feel comfortable, so when you are and how to cancel. seeing a prospective client at their

If you try do to not, then the cooling home, build a rapport with off period is extended to 14 days from them.

Rapport is simply creating a the dayofthe information is supplied. feeling commonality.

Only seven percent of theterms words say actually Well worded of we business and create any kind of impression, sohere. order forms are an absolute must watching your body language and What about emergency repair tone of voice becomes important; work? You are contacted by a slouching and scowling, or turning up homeowner by telephone to carry late for an appointment, is unlikely to out urgent work to stop flooding, convey your interest in a job.

sort out faulty heating or clear a drain. The work is carried out A tidy appearance suggests your within the 14 day period. The repair high cleanliness standards and you work having been completed, the should try to match your voice level consumer may then try to cancel and tone with your prospective client. the contract. What do you do?

Establish an understanding of their Maybe the work isn’t urgent but the practical knowledge so that you can consumer wants it started within use appropriate language and it will the 14 days? help you work out whether they have little interest in anything other than the finished look.

Many new clients are uncertain about their specific needs so talking to them about why they want a job done, and not just what they want done, will show that you’re interested in their overall objective and will help build rapport.

Managing expectations Some people can be a little difficult so be patient. You can’t know their past experiences. For example, they may have a distrust of tradespeople from a previous bad experience. You will also need to weigh up the current situation: a couple without children may have different demands from their bathroom than a family and the key is toThey establish suggest mayneeds want fast. you They to fitmight in with replacing a bath with a large shower tray other tradesmen, or have the work − finished what’s their reasoning?

Exploratory before a deadline they questioning as part ofanother the conversation have? Or perhaps job can uncover more about theirwith lifestyle cancels and you arrange the and importantly, indication of theirthan needs, customer to start work earlier wants and expectations. you expected?

What do you do? Ideally you wait

Satisfying these needs and wants and until the 14 days period has expired managing their expectations correctly is

but that is often impractical.

In all of these cases you should ensure that before you start work, the consumer has been given all the relevant information about your business, and notice of their rights to cancel and signed authority to carry out the work within the 14 days period.

How? Start by reviewing your order forms urgently.

the first step to good customer service and further business through word of mouth advertising. Up to nine people per disgruntled customer will get to hear about poor customer service, impacting on both your public image and ultimately, your sales. Bad news travels fast especially via social media.

Conversely, good customer service might well result in repeat business or recommendation. A satisfied customer is a great marketing tool.

Customer service doesn’t stop once the job is completed. Leave the customer not only happy with the quality of work but consumer with a goodshould impression The signof anyou. order Check the customer is happy form confirming the work toand be if possible, askand for athe testimonial to use to carried out price. The form gain future business. should also contain your terms and

conditions and give the details of Stand out from the competition; cancellation rights. create rapport, explore needs,

If they need the work carrying out build trust, satisfy customer needs, urgently, then signing the form will manage expectations and gain post confirm they have been given the job feedback. notice, and, despite that, they want you to start work.

This will make it far easier to deal with attempted cancellation and you should normally recover the full amount agreed for emergency works, or otherwise a sum dependent upon how much of the works were carried out before cancellation.

Peter Adkins is a Solicitor with Emms Gilmore Liberson Solicitors based in Birmingham. Peter has been involved with the CIPHE for many years and regularly advises CIPHE members of all types of legal issues. He can be contacted at padkins@egl-law.com 0121 314 0000

Proud to be a Professional with knowledge from smarttalk

TM

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25/08/2017 11:40

CONTROLS

MAINTAINING COMFORT WITH HEATING CONTROLS As winter months approach, homeowners make the first step towards turning their heating back on. However, as we now battle with unpredictable swings in external temperature more frequently, Martyn Bridges, Director of Technical Communication and Product Management at Worcester, Bosch Group explains how these fluctuating conditions affect both our heating habits and the requirements of our systems.

Martyn Bridges, Director of Technical Communication and Product Management at Worcester, Bosch Group

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here is a correlation between conditions outside and the temperature within people’s homes and those with either no or poor cavity wall insulation will lose heat more quickly to the outside – meaning they will be more drastically affected by the swings in external temperatures.

Earlier this year, we saw many unpredictable swings in temperature – with the biggest difference being 18°C between the highest maximum and lowest minimum temperatures in England during a single week – and this is something that we’re seeing more of, particularly during the winter months.

These drastic fluctuations mean it is increasingly difficult to maintain a consistent level of heating comfort within a property, and for homeowners with the most basic level of heating control installed, the unpredictable nature of recent winter weather can leave them struggling to achieve the desired comfort level in their properties. So, while there’s time before the colder months hit, installers have a perfect window of opportunity to advise homeowners of the benefit in investing in a more suitable control.

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WEATHERING THE STORM

A STEP IN THE RIGHT DIRECTION

While a boiler can respond to extreme differences in temperature reasonably well, this will only happen at its best if the controls it is paired with are sophisticated enough. Those experiencing discomfort in the temperature of the property, or find that it takes longer for the room to heat up to the desired temperature, may well find that their current heating controls are not suited to such regular and drastic changes.

Anything which picks up and adapts to extreme weather conditions before they affect the temperature within the property, all go a long way towards helping establishing the right level of home comfort.

This could be achieved through the use of a weather sensor in conjunction with other heating controls – giving the boiler advanced warning that the temperature of the boiler needs boosting to cope with the colder weather. Additionally, certain heating controls available today come with in-built technology to accommodate fluctuating temperatures.

Features such as load compensation allow heating controls to learn how long it takes to heat up and cool down a home, some can also monitor external temperatures in order to ensure the boiler is fired with sufficient time to heat the building, helping to maximise energy efficiency performance.

The good news is that the need for more advanced heating controls has not been lost on the relevant decision-makers within Government. The recent Heat in Buildings consultation proposed by Department for Business, Energy & Industrial Strategy (BEIS) sets out to ensure that every new boiler installation incorporates a room thermostat alongside a timer or programmer, as well as one of four additional measures – a weather sensor, a load sensor, flue gas heat recovery system or a smart control.

As well as providing the maximum levels of home comfort, the energy efficiency benefits of having a weather sensor in conjunction with an internal room thermostat or load sensor speak for themselves. These additional features all help to maximise the performance of the boiler to offer potential energy savings and improvements in efficiency that is recognised both in SAP and the ERP regulations.

So, with the colder months quickly approaching, installers should use the time in the run up as an opportunity to recommend controls which will most benefit their customers in the long-term to achieve optimum levels of comfort in the most efficient way.

Some heating controls learn how long it takes to heat up and cool down a home, in order to ensure the boiler is fired with sufficient time to heat the building

Worcester, Bosch Group, is a CIPHE Industrial Associate.

For more information visit worcester-bosch.co.uk

September/October 2017

31/08/2017 11:59

CIPHE AGM

AGM − AND YOUR NEW NATIONAL PRESIDENT The CIPHE AGM took place on Friday 30th June 2017 at United Insurance Brokers Limited in London.

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embers listened to CIPHE CEO, Kevin Wellman, as he described the 2016-2018 Strategic Plan for the Institute. This includes working to promote best practice within the industry by creating training, education and career paths for those wishing to advance beyond Level 3 NVQ up to degree level. In collaboration with Hong Kong and Heriot Watt Universities, the CIPHE is developing a Building Services MSc and continues to support the development of the Plumbing and Domestic Heating Technician (Trailblazer) Apprenticeship.

Adding to the CIPHE’s great strides in education, Kevin spoke about the re-structuring of the Institute including the success of the online techtalks. These are produced by Technical Director, Paul Harmer, and have chalked up over 32,000 views since their inception.

Following the appointment of Tim Sainty, the CIPHE Membership Director, member benefits have grown to include a new legal helpline and insurance services, provided

by United Insurance Brokers Ltd, helping members to be ‘Proud to be a Professional’.

NEW CIPHE NATIONAL PRESIDENT The retiring President, Paul Williams, thanked everyone who had worked so hard with him throughout his year in office including everyone at Head Office, Chairs of individual committees, Branch officials and volunteers.

Geoff Westall EngTech MCIPHE RP was elected as the new National President with Tracey Richardson EngTech LCGI MCIPHE RP as the Vice President.

Geoff joined the CIPHE in 1981 and as well as holding the Vice President role last year, has been the Branch Secretary for Lincolnshire and Area Co-ordinator for the Midlands. In his address, Geoff spoke of his involvement with the CIPHE’s Education and Training Group and the importance of the new Plumbing & Domestic Heating Technician Trailblazer Apprenticeship Scheme.

After touching on the ‘Proud to be a Professional’ campaign, Geoff raised the matter of industry collaboration, saying: “It would be good to work closer with other organisations such as the APHC and professional engineering institutes.

“While we work in the same domain we all have our own speciality and could contribute a great deal in helping the industry move forward.”

Kevin Wellman, CEO, said: “The CIPHE is looking forward to another great year ahead, with Geoff and Tracey bringing their skills, energy and professionalism to vital CIPHE roles.”

HONORARY TREASURER Nick Jones, Trustee and Honorary Treasurer reported a healthy balance sheet and financial position for the Institute. Answering questions from the floor, he explained exact membership figures, highlighting a recent return to growth and with Kevin Wellman, confirmed the strategy to recruit younger members and to diversify revenue streams.

(Members can read the annual report at http://www.ciphe.org.uk/about-ciphe/ annual-report-and-accounts/).

CHAIRMAN OF THE BOARD OF TRUSTEES Nick Gale, Chairman of the Board of Trustees, outlined the CIPHE’s Strategic Plan for growth 2016 – 2018, reminding members of the role of the Board and that the plan will be updated every year.

CIPHE BYE-LAWS AND REGULATIONS Geoff Westall, CIPHE National President

The Board of Trustees undertook a review of the Bye-laws and Regulations (the constitutional documents of the CIPHE). In addition to some administrative updates, the

Board agreed a number of changes which they believe are beneficial to the CIPHE. The proposals, in the form of Resolutions were put to the AGM and members voted overwhelmingly in favour. Adoption is subject to approval by the Privy Council and the votes are recorded here:

SECTION A – RATIFICATION OF REVISIONS TO BYE-LAWS AND REGULATIONS: YES NO Blank for this contest

SECTION B – ELECTION OF ONE CORPORATE TRUSTEE MEMBER Results David Brindley Kevin McCallister

451 317

SECTION C – RATIFICATION OF VICE-PRESIDENT Results YES NO Blank for this contest

734 42 53

SPEAKERS Sessions after the AGM included a lively and very well-received presentation on Legionella by David Harper EngTech FWMSOC MCIPHE MIIE MASEE MIET HFSoPHE and a presentation of technical activities and the education programme by CIPHE Technical Director, Paul Harmer.

Richard Soper, Chair of the External Affairs Group and Director of International Development, updated delegates on the progress of the CIPHE Apprentice of the Year awards (now to be held at PHEX, Chelsea).

Kevin McCallister, Past National President of the CIPHE, gave a presentation on the successful Trailblazer Apprenticeship and the training units that apprentices study throughout the four-year programme.

A presentation by the hosts for the day, United Insurance Brokers Ltd, outlined their unique insurance package available to all CIPHE members.

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COVER STORY: TRAINING

CAREER PATHWAYS FOR PLUMBING ENGINEERS Marie McCaffrey, CIPHE Membership Manager encourages members to aim high and be assured that the CIPHE can help you achieve your career goals.

OFFICE-BASED

too. Make becoming an Associate (ACIPHE), Member (MCIPHE) or Fellow (FCIPHE) part of your career planning

Alternatively, it is possible to follow an office-based route working in designing and managing plumbing and public health systems and becoming recognised by the Engineering Council as an Incorporated or Chartered Engineer.

Whichever pathway you follow, whether the focus is on eventually owning your own business or working as part of a team, or perhaps working for a manufacturer, membership of CIPHE can help you to attain your goals and aspirations. Providing relevant, quantifiable and high quality learning opportunities that members can integrate into their professional lives is a key purpose of the Institute. We can help you to think about your membership progression

A

SITE-BASED It is perfectly achievable to follow a site-based route to the prestigious titles of ‘Apprentice’, ‘Journeyman’ and ‘Master Plumber’ awarded jointly by the CIPHE, Worshipful Company of Plumbers and City & Guilds and to Engineering Technician designation awarded by the Engineering Council.

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The online Mycareerpath™ tool can help you to manage a personal development plan, allowing you to record what you are doing and identify what you need to do in order to reach the goals you set. Simply log in to the Members area on the CIPHE website at www.ciphe.org.uk and register.

For further details on developing or enhancing your career, or for information on how to use Mycareerpath™, contact Marie McCaffrey, Membership Manager at mariem@ciphe.org.uk

CAREER PATHWAYS FOR PLUMBING ENGINEERS

Continuing Professional Development and Commitment to a Code of Professional Standards

s another college year begins, it is timely to think about career progression and where we would like to be in say, one year’s time, five years' time and so on. Planning this way can provide focus and direction. Of course there are numerous stepping stones to use along the way. If you’re a student for example, gaining your first post-school qualification (usually an NVQ) and trying to find a work placement will be uppermost in your mind.

But that’s only the beginning.

Take a look at the career pathways flowchart and see the career opportunities that lie ahead of you no matter which stage of your career you are currently at. This career pathway has been developed as a member resource specifically in response to requests from members seeking guidance on their own professional development.

Usually office based

BEng(Hons). MEng

Usually site based

Director or senior manager of team of engineers designing and managing plumbing and public health engineering systems for large projects.

Chartered Engineer CEng

MSc, MEng, Bachelors degree, NVQ Level 6

Incorporated Engineer IEng

Honours degree NVQ Level 5

Senior engineer designing, supervising and managing public health engineering systems for large and small projects. May be senior manager of director level.

NVQ Level 4 (HNC/HND)

Graduate or trainee plumbing engineer designing plumbing and public health engineering systems for various projects and undergoing further training.

Trainee Graduate Engineer

Technician EngTech

Specialist in Teaching or Related Plumbing Services

Usually site based

Marie McCaffrey, Membership Manager

MANAGING YOUR PERSONAL DEVELOPMENT PLAN

Master Plumber

Highly experienced and qualified crafts person – recognised for their skill and expertise.

Fully Qualified Plumber EngTech

NVQ Level 3

Experienced craftsman installing and managing plumbing systems for various projects and training plumbers.

Intermediate Plumber

NVQ Level 2

Site based intermediate plumber working under the supervision of a fully qualified plumber.

Un-Indentured Trainee Career Change

Apprentice Plumber

4 GCSE’s A–D level

School leaver or career change trainee working with an experienced plumber on site with day release or evening at college.

The Worshipful Company of Plumbers

This graphic can be downloaded from the careers section of the CIPHE website.

September/October 2017

25/08/2017 11:08

Working for you.

Coming soon, the NEW

MyWorcester App Our all-inclusive app will put Worcester straight into your pocket and will provide a series of tools to help you manage your customers on a daily basis.

For more information, follow us on social media.

p15_phesept17.indd 1

17/08/2017 10:53:53

with Paul Harmer Technical Director Director, CIPHE CEng MIET MEI

A - Water Safety - Water Safety

TT-A-001

Specific points of good plumbing Specific of good plumbing practice points are highlighted: practice are highlighted:

Water safety the hidden dangers Discharge from–unvented hot water storage cylinders into plastic pipework.

B - Heating - Heating

One of use the main purposes of theEngland, there were 127 cases of Legionnaires’ disease recorded According Public 1) The oftotested andHealth approved Chartered Institute of Plumbing 1) The use of tested and approved between January March this year. self-sealing waterlessand valves for and

Heating Engineering isvalves to protect self-sealing waterless for connecting to internal sanitary the safety and health of the public connecting to internal sanitary pipework is helpful when is of With this startling statistic atitrisk notch has to be cut out in each joist Safe cold water by raising standards through pipework helpful when it is impractical to route thediligence discharge increasing ifisdue care and to enable pipework to be fitted It’s important to be aware that education.

Paul Harmer, Technical impractical to route discharge pipework directly tothe an external isn’t improved, Paul Harmer, CIPHE correctly. However, I am increasingly cold water that is stored in the C Controls Controls Director the CIPHE, comments pipework directly to externaltoon Technical Director, is onan a mission finding that some installers fix the pipes should remain below 20°C. point in of a visible location. the latest issued the point in areport visible location. raise awareness about theby hidden pipes so that they have to sit next to (The danger zone for cold water is British Plastic Federation (Pipe dangers that water can present. each other, rather than lifting more between 20°C and 50°C). It should 2) Self-sealing waterless valves group) on unvented hot water fl oorboards and notching more joists also be observed that the optimum 2) Self-sealing waterless valves should be used as they prevent The safe installation of cold water to fi t the pipes separately and away temperature for Legionella growth is discharge pipe termination. . should be used as they prevent foul sewer gases from entering pipework is imperative to ensure from each other.

This usually happens 37°C, and my simulation placed D Hot & Cold Water Services Water Services foul sewer and gases from entering the building.

Water traps are notare “Plumbing heating installers that the water in a building remains to save time and expense on a job, the temperature in the cold water the building. trapsasare not suitable in thisWater situation they regularly faced with the safe and without the risk of the but carries serious risk to the end-user pipe at 40°C – a very worrying suitable situation asthe they dry out. in this temptation ofofterminating development life-threatening and also to the installer who risks outcome that could be fatal. To dry out. hot water safety discharge unvented Legionella bacteria. However, there being taken to court. avoid this happening, the cold 3) still A tundish adaptor ensures pipe into a plastic soil stack forthe ease are many cases of Legionnaires’ water pipe should be separated 3) A tundish adaptor ensures the minimum below disease every often attributed Using this scenario, I have carried or insulated, so that the risk of of installation.

E300mm -year, Above &theBelow Ground Drainage - Drainage minimum 300mm below the tundish before any elbows orThisout to non-compliant installations. out simulations to see what happens Legionella is eradicated.

However, the recent tests carried tundish before any elbows or ison a huge blow to the plumbing and if the heating pipe, which is usually bends in the pipework behalf of the BPF Pipe Group bends in that the pipework heating industry and thedischarge reputation around 75°CInstallation sits next to a Considerations 60°C hot Cases of Legionnaires’ disease could recommended in Approved Additional suggests only D2 of the trade. water pipe work, with a cold water easily be avoided if more care and recommended in Approved Additional Installation Considerations Document G can be achieved. pipes installed using a plastic pipe pipe thenthe added into the same attention was taken at the point to Document G can be achieved.

1) Given high temperatures The soil stack should be vented material compliant with the BS EN - Renewables F - Renewables Common fault notched-out gap.

In the situation of installation.

1) Given during the high temperatures The soil stack should be vented to reached valve operation, it is the atmosphere and constructed standarderror can be A1451-1:2000 common installation is used. where theduring heating is onoperation, but the cold reached valve it is the atmosphere and constructed also recommended that the 4) The waterless valve needs to be suitable plastic pipe (such as Thispipework may be achievable in a new how is fixed underneath taps are not running, that a type of heat Itfrom is thea duty of the CIPHE, also recommended the 4) Thesituation waterless valve needs to be connection of pipework to the soil from suitable installed vertically, adjacent the PVC-Ua to BSinstitutions, EN plastic 1329-1pipe or PE(such to as build thethe correct the floorboards. whereby If you lift up exchange occurs, which results in the educational small and connection of pipework to the soil installed vertically, adjacent the storage cylinder; and be visible stack is achieved using an PVC-U to BS EN 1329-1 or PE to BS ENbusinesses 1519-1). In addition, PVC-U stack orinwaste pipework material flsoil oorboards a building, you usually cold water pipework heating up – a large and the wider storage cylinder; and be visible stack is achieved using an and accessible. appropriately sized boss pipe fitting, BS EN 1519-1).

In addition, PVC-U pipes toatBSlarge, EN 1453-1 verifiedoffrom outset, fican nd abe number joiststhe running very dangerous situation. industry to spread the and accessible. appropriately sizedaboss pipe This fitting, fixed in place with bracket. pipes to of BSwhat EN by 1453-1 manufactured BPF Pipes Group underneath.

This means that a a risk message compliant work and however, it could be deemed fixed in place is with a bracket.

This arrangement preferable to strap, manufactured by like.

BPF Only Pipes Group best practice looks members (having two solid then PVC in retrofit applications due to the arrangement is preferable to used strap,in clip or patch bosses typically 5) Aof suitable plastic (such as members (having two PVC will we or betwo able to stamp out the risksa layers solid PVCsolid layers with lack knowledge ofpipe the existing The purpose ofwater this short guide is installed to safely discharge the clip or patch bosses typically used in 5) A suitable plastic pipe (such as associated with safety. polypropylene complying with the retro-fit of standard appliances. layers or two solid PVC layers with a non-foamed PVC intermediate layer) plastic pipe material”. to draw attention to the imporwater in the event of serious polypropylene complying with the retro-fit of standard appliances.

BS EN 1451-1:2000) supported at An acceptable alternative would be non-foamed PVC intermediate layer) may be used for this application. tance ofused goodfor design and instalBS EN 1451-1:2000) supported at An acceptable would over-heating. setpipe out in BS EN be maximum 300mm intervals, may to connect to As aalternative soil manifold. may be this application.

Situation lation when discharging into maximum 300mm intervals, may to connect to a soil pipe manifold.

1490: 2000 (Building valves. be used for downstream pipe D2. plastic pipework systems. be comply used forwith downstream pipe D2.

To the Building Combined temperature and Where a waterless valve and plastic It is critical that safety devices on Regulations for England and Wales, Where a waterless valve and plastic pressure reliefD2) valves.

Tests pipework (pipe are used, theand It is unvented critical thathot safety devices on the water storage ForBritish more information about water the Water (Waterand Fittings) pipework (pipe D2)nominal areshould used, requirements), the setthe The Plastics Federation (BPF) 6) The BPFSupply Pipes Group its connecting pipework not be the unvented hot water storage system are subject to the annual safety safety and to request CIPHE’s 6) The BPFstrongly Pipes Group and its Regulations and the Scottish Water connecting pipework should temperature range at which temperature members advise that Pipes Group and itsany members connected to a stack unless itnot canbe be system areprevent subject to annual safety checks to risk of failure Safe Water Guide, please email: members advise Byelaws, astrongly hot water system with a connected athat stack unless itiscan and pressuretorelief valves are set to be pipes manufactured to BSthat 7291: strongly advise that compliance demonstrated the stack capable checks to prevent any risk of failure and potential property info@ciphe.org.uk or damage. pipes manufactured tonot BS used 7291:for operate is between 90°C to 95°C. storage vessel incorporate demonstrated that the stack is of capable 2006 (Parts 1 tomust 3) are with the product standards listed in of withstanding temperatures the and potential property damage. call +44 (0) 1708 472791 2006 (Parts 1to: to(a) 3)pipe are not used precautions prevent the for of withstanding temperatures of the the downstream D2. this guide is verified by a third water discharged.

Under these controlled conditions, the downstream pipe D2. stored in temperature of the water water relief discharged. party certification scheme (for safety discharge pipework from the vessel at any time exceeding example, the BSI Kitemark). unvented hot water storage systems up 100°C; and (b) ensure that any to 410 litres (500 litres nominal) Proud to be a Professional discharge from safety devices is Good plumbing capacity can be drained to plastic Proud to be adesign Professional safely conveyed to where it is with knowledge from techtalk Report supplied by sanitary pipework. Attention needs to with knowledge from techtalk Report supplied by visible, but will not cause a danger be paid to the plumbing design.

The configuration of the safety to persons in or about the building. relief discharge pipework, for [Note: Uncontrolled temperature discharge To prevent the temperature of discharge of hot water from a valve such as that from pressure relief valves stored water exceeding 100°C, a through a metal discharge pipe should not be drained through sanitary temperature relief or apipework Incorrect installation of valve cold water pipework as temperatures could reach in (D1) of diameter up to DN22 into combined temperature and excess of 100°C but in any case is not plastic sanitary pipework, is shown pressure relief valve needs to be permitted under G3]. in the diagram on page 7.

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29/08/2017 11:27

TECHNICAL

TACKLING OVERHEATING IN APARTMENTS Mark Deeney, Business Development Director for Glen Dimplex Heating & Ventilation

Mark Deeney, Business Development Director for Glen Dimplex Heating & Ventilation, explores the challenges faced when heating and cooling modern apartment buildings – and examines a ‘loopy’ new approach, which could revolutionise the way we heat multi-occupancy residential buildings.

C

urrent new build dwellings in the UK are at risk of overheating due to factors including more stringent regulations on air tightness and fabric performance, increased living density, single aspect apartment design and high internal gains. This risk is exacerbated in city centre multi-residential buildings, where internal gains and solar gains can be more significant because of increased urban living density.

Modern apartment buildings in the UK range from two storey buildings to in excess of 90 storeys and now represent more than 50 percent of the planned new build housing stock. While these towers have different design considerations to other apartment or multi-residential buildings, they share some common constraints, which restrict the ability of the designer to successfully adopt passive cooling measures.

These include: • external noise from wind or traffic influencing window opening; • concerns about air pollution influencing window opening; • window restrictions due to tower height; • maximising the site footprint for lettable floor space; • high density living; • a trend toward centralised heat generation plant; and • lack of coordinated control for mechanical ventilation and heating technologies.

Overheating can be addressed using mechanical cooling via a dedicated chiller plant and a chilled water network, but this often masks the symptom without addressing the cause.

BRE identified that the heating networks in some buildings were failing to perform as expected by the designers, which has been anecdotally discussed in other studies, such as the Seagar distillery published by AECOM/CIBSE.

ENERGY LOOPS It identified that the heating networks are losing more than half of the total energy produced during distribution and

its efficiency from less than 50 percent to 98 percent using Zeroth − substantial energy and monetary savings.

HOW THE SYSTEM WORKS

Building network

predict poorer results in future nearly zero-energy (NZEB) dwellings planned for London. This causes an increase in the energy consumption of these dwellings while inadvertently increasing corridor and apartment temperatures to unacceptable levels.

Consideration of performance and selection of the distribution system and centralised plant are areas where a designer can regain control for the building design.

To overcome this issue, the new Zeroth Energy System from Glen Dimplex Heating & Ventilation (GDHV) offers an innovative approach to heating and cooling city apartments.

By creating a series of ‘energy loops’ within the building, this distribution design will save energy and improve the thermal comfort of the occupants by significantly reducing the corridor temperatures and providing a lower CAPEX option for comfort cooling, when compared with a traditional chiller system.

In addition to using conventional technologies, Zeroth also facilitates a greater opportunity for the capture of waste heat/cool currently inaccessible to the majority of UK buildings.

Work done to date by GDHV has shown an energy network can improve

The Zeroth Energy System delivers localised control to provide comfortable temperatures within apartments, reduce overheating in communal areas and ensuring that residents only pay for the heating or cooling they use.

Those living in modern apartment blocks face a common issue of uncomfortable temperatures and extra costs. This is a direct result of building heating systems typically having just one option to accommodate all residents. As a result systems ‘run hot’, with communal areas known to top 36°C year round. Plus, with the costs of heating system losses spread across all residents, residents can find themselves paying extra for the discomfort.

The Zeroth Energy System overcomes these issues by creating a series of ‘energy loops’ within the building, replacing the high temperature system with a cool, low pressure system, maintained by the building’s central plant room. Low temperature water flows around the building’s main loop to each apartment, which all have their own ‘mini loop’ where an individual heat pump produces heated or chilled water to the desired temperature.

The water can then be passed to fan coils, which deliver warm or cold air into a room through vents in the ceiling or wall, or to underfloor heating, or smart electrical, fan-assisted wet radiators.

Excess heat generated within the apartments is passed back into the main loop. This means that the central plant only needs to fill the balance of heating for the entire building, rather than servicing the total heating or cooling requirements of every resident at once. It is more environmentally friendly, as less energy is required to heat and cool the entire building, and it is more cost effective, the benefit of which can be passed on directly to residents in the form of lower average heating or cooling bills.

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OBITUARY

PROFESSIONAL COMPETENCE

DR STEVEN INGLE IEng FCIPHE RP

PROFESSIONAL COMPETENCE

Dr Steven Ingle, former President of the CIPHE, died 5th July 2017.

S

teve was born in Rochdale in July 1950 and served his apprenticeship with a Rochdale plumbing company while studying for his City & Guilds at night. He showed such capability, that he was invited by the college to teach other apprentices.

He became an inspector of plumbing and mechanical services for Rochdale Corporation and at the same time, became more involved in teaching, moving from Rochdale College to Bolton and Bury Colleges. He later became head of the Plumbing and Mechanical Engineering Department at Salford College and during this time, achieved an MSc in Physics and then a PhD. Steve set up his own company, Ingle Project Design, which he ran for several years before ill health forced him to slow down.

He was passionate about passing on the knowledge he had gained over his lifetime and gave up that knowledge freely to whoever requested his help.

STEVE’S CIPHE CAREER Steve joined the CIPHE in 1969. He served on most of the Institute’s committees in various positions, at local, regional and national levels, as well as representing the Institute on external committees.

At the CIPHE AGM in June 2013, Steve was elected as National President, a position which he was proud to hold and a role that allowed his skills and knowledge to shine.

As a highly educated man, Steve was a believer in lifelong learning, achieving a Doctorate in Science, a Masters degree, Licentiateship of the City & Guilds, Incorporated Engineer status and was a Fellow of the Institute. A firm believer in good design, installation and maintenance of systems, he also championed quality training during his year as CIPHE President.

CIPHE, CEO, Kevin Wellman, said: “We are incredibly sad to hear of Steve’s passing. His dedication to the industry and the CIPHE will never be forgotten. He was a rare man of knowledge and talent. His loss will be felt by the many who knew and worked with him over his long career. We send our sincere condolences to his wife Linda and to the rest of his family.”

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The Engineering Council is the UK regulatory body for the engineering profession. The CIPHE is licensed to provide Engineering Technician (EngTech), Chartered Engineers (CEng) and Incorporated Engineer (IEng) registration.

T

he following members have met the internationally recognised standards of professional competence and are now registered with the Engineering Council.

EngTech Shaun David Roe C&G Craft Certificate – advanced plumbing Barnsley, South Yorkshire Michael Waring NVQ Level 3 Barking, Essex Darren Burgess C&G Craft Certificate Torfaen, Gwent Allan Rhys Farley NVQ Level 2 & 3 Leeds, West Yorkshire Michael Robert Sammon NVQ Level 2 Plumbing Services NVQ Level 2 Domestic Gas Installation & Maintenance NVQ Level 3 Domestic Gas Installation & Maintenance Southport, Merseyside

CEng Chung Man Luk MCIPHE Kowloon, Hong Kong Wai Hung David Yip MCIPHE New Territories, Hong Kong Chun Kwong Edwin Chan MCIPHE New Territories, Hong Kong Robert Stockley FCIPHE Stoke On Trent, Staffordshire Chi Wai Cheng MCIPHE Tseung Kwan O, Hong Kong

IEng Steven Fincham FCIPHE Dolgellau, Gwynedd Kam Leung Chiu MCIPHE New Territories, Hong Kong

September/October 2017

15/08/2017 08:52

smart meet

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p19_phesept17.indd 1

17/08/2017 10:54:45

CPD

CONTROLS AND WIRING Martyn Frost, OEM Sales Manager at Altecnic Ltd, explains the wiring for an S plan heating and hot water system, a system used in fully pumped central heating and domestic hot water systems to provide full independent temperature control for both heating and hot water.

(We could use a programmable thermostat

A wiring centre is normally a 16-way

are two ‘independent’ channels and two

configuration and makes the installation

switches (fig 1). One for hot water and one

slightly easier but does cost more than a

for heating. You can see that both have an

junction box.

‘on’ and an ‘off’ side of each switch. It is

From the junction box/wiring centre a

journal

but that is not relevant to this CPD.) In a two-channel programmer, there

important to remember that the switch is

live and neutral is taken to (in this case) the

live when it is in either position, it is just

programmer. The live and neutral goes to

that the power path changes direction.

the programmer’s electrics for keeping the

Therefore, if we first concentrate on

time/programme and the back lit display

the hot water circuit (and if the hot water

operational (fig 1).

is timed ‘on’) we take a switch live from

There are many ways to control time in systems, in this article, we are using a

‘hot water on’ on the programmer, to the ‘common’ on the cylinder stat (fig 2).

two-channel programmer, one channel for hot water and one channel for heating.

Most cylinder stats are ‘single pole double throw’ switches as depicted in fig 2.

fig 2

Wiring Diagram 90

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N/O

N L 1 2 3 4

10

+ oC 2

+

+

1

+

C

C COMMON

2 SATISFIED

1 DEMAND

An S plan system comprises: • Twin channel programmer; • Room thermostat (if a programmer is used); • Cylinder thermostat; • Two, 22mm two port zone valves; and • 10/12-way junction box or wiring centre.

Whichever system type you install, always start at the fused spur.

The fused spur should only have a 3-amp fuse fitted. It should never be a higher rated fuse.

N/C

From the fused spur, an earth, neutral and live should be taken to the wiring centre or junction box. A junction box can either have a 10-way strip or a 12-way strip fitted.

S PLAN SYSTEM

20

N/O

30

M

ost component parts of a central heating and hot water system need a switch; a live, a neutral and an earth connection. For the purposes of this article though, we will ignore all needed earths, instructions for the product installed will indicate if it requires an earth.

There are many types of systems in the UK, ranging from full gravity systems to radio frequency (RF) systems or Wi-Fi systems that utilise your broadband router and every system will require a certain amount of wiring.

Part L of the Building Regulations states that ‘when there is no demand for hot water and/or heating then the boiler should not come on’ (this is known as ‘boiler interlock’).

The only way to achieve ‘boiler interlock’ is with correct wiring.

This one statement applies to all systems; not just the S plan system we discuss in this CPD article.

There are many different systems but the S plan and theY plan (theY plan will be explained in the next issue) are the most common, so a good understanding of these makes all the other types much easier to install.

N/C

fig 1

60

Martyn Frost, OEM Sales Manager at Altecnic Ltd

ELECTRONICS

+

September/October 2017

21/08/2017 14:22

CPD fig 3

22mm 2 port valve

T

t

End (auxiliary) switch (in the demand position)

M

Live out to pump and boiler

1 3 2

Neutral

Switch live from either the Room stat or the cylinder

Perm Live

N L So, the switch live from the programmer can either go out of the cylinder stat through the ‘satisfied’ terminal or out through the ‘demand’ terminal.

If the programmer then is on for hot water and the cylinder stat is in the ‘demand’ position (calling for heat) we will have a live going out of the cylinder stat through the ‘demand’ terminal.

This live should now connect to the brown wire of the hot water zone valve.

MOTOR OPEN, SPRING RETURN ZONE VALVE Most 22mm two port zone valves follow industry guidelines for cable colours in motorised valves. Most 22mm two port zone valves have five wires: • Brown = synchronous motor live, • Blue = neutral, • Green/yellow = earth, • Grey = permanent live and • Orange = switch live to boiler and pump.

It is also important to know how a motor open, spring return zone valve operates: *** Inside the actuator (electrical head) there is a synchronous motor, a tension spring and an end switch, which is sometimes called an auxiliary switch. The end switch is a single pole, single throw switch, which is always in the open position when there is no power to the brown wire.

The spring keeps the valve closed. When the brown wire is energised it will operate

Earth

the synchronous motor and overcome the spring tension to open the valve. As the valve gets to fully open (this can take up to eight seconds) it will have an effect on the end switch and make it ‘close’, this will connect the grey wire through the end switch to the orange wire and thus bring on the pump and boiler (remember that the orange wire always powers the pump and boiler).

If either the cylinder thermostat reaches temperature and moves to the ‘satisfied’ position, or the programmer goes off due to timing, the brown wire would lose power and the tension spring would then be strong enough to close the valve. This movement then will move the end switch in to the open (satisfied) position removing power from the orange wire turning the pump and boiler off.

This completes the hot water circuitry.

THE HEATING CIRCUIT We can nearly mirror the hot water circuit other than the room thermostat so we will refer back to previous paragraphs as and when applicable.

Therefore, if we now concentrate on the heating circuit (and if the heating is timed ‘on’) we take a switch live from ‘heating on’ on the programmer to the ‘live’ (terminal 1 in the case of fig 3) on the room stat.

Today’s room thermostats are very advanced products and have come a long way since the 1980s and 1990s, to the extent that they can be termed ‘energy

efficient’ products. They no longer just turn heating on and off; they can now delay the heating coming on for a significant period depending how close the room temperature is to the set point of the room stat.

So, if the ambient temperature (say 19 degrees) is below the set point of the room stat (say 22 degrees) the room stat internal switch will be in the ‘demand’ position (in the case of fig 3. The demand position is between terminals 1 and 2) and power from the programmer goes through the switch and is applied to the brown wire of the heating zone valve. (Please refer back to *** in column one).

This completes the heating circuitry and the S plan system.

Y PLAN SYSTEM The only difference between an S plan system and a Y plan system is that the two, two port valves are replaced by one mid position valve. The Y plan system will form the CPD article in the November/December 2017 issue.

Altecnic Ltd is a CIPHE Industrial Associate.

For more information visit www.altecnic.co.uk

September/October 2017

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25/08/2017 12:56

To find out more call Hitachi on 020 3901 0912 @hitachiheating hitachiheating.com

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p22_phesept17.indd 1

17/08/2017 11:00:59

CPD

CONTROLS AND WIRING QUESTIONS 1.

Define ‘boiler interlock’

2.

What is the ONLY way to achieve boiler interlock?

3.

Name the components of an S plan system

4.

What is a fused spur?

5.

What fuse should be fitted in a fused spur?

CIPHE members are expected to complete 30 hours of CPD each year. Completion of these assessments will count towards this requirement and CPD. To participate, simply return this assessment using any method you wish, such as fax, scan, email, photocopy, etc, (attach an additional A4 sheet if necessary).

Your name: __________________________________

6.

What is the purpose of the orange wire in a 22mm two port zone valve?

__________________________________

CIPHE membership number: 7.

Where should you terminate a grey wire?

__________________________________

Email: ___________________________ 8.

In a two-channel programmer, when is the switch ‘live’? __________________________________ __________________________________

9.

What is the function of the brown wire inside the actuator?

10. If the programmer is on for hot water and the cylinder stat is in the ‘demand’ position, which terminal does the live leave the cylinder stat through?

Return to: CIPHE, 64 Station Lane, Hornchurch, Essex RM12 6NB Fax to: + 44 (0) 1708 448987 Email: info@ciphe.org.uk or please visit the members only area of the CIPHE website.

www.ciphe.org.uk/cpd

CPD certificates are awarded annually.

What’s in it for you?

As part of our work to improve your Journal, the CIPHE Communications Group wants to know how you view our CPDs. Email us with your comments to: kevinw@ciphe.org.uk

September/October 2017

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21/08/2017 14:23

WATER TREATMENT

OUTDATED WATER TREATMENT PRACTICES INSTALLERS SHOULD AVOID Water treatment for domestic heating systems has come on a long way since the first products were pioneered several decades ago. However, some outdated – and potentially harmful – water treatment practices are still regularly undertaken. Daniel Cheung, UK Trade Marketing Manager for Sentinel, explains how installers can incorporate best practice into their everyday water treatment regimes.

OUTDATED PRACTICE 2: USING ONE TYPE OF CLEANER ON ALL SYSTEMS

Daniel Cheung, UK Trade Marketing Manager for Sentinel

J

ust like boilers and other system components, water treatment technology is constantly advancing.

Today’s high quality products and best practice techniques, for example, are able to protect heating systems from common and costly issues caused by corrosion and limescale, such as premature repairs and parts replacements, boiler breakdowns, component failure, poor energy efficiency and radiator cold spots. Despite this, some outdated water treatment practices are still widespread; the following identifies a few of these and explores alternative approaches that can help to achieve best practice.

OUTDATED PRACTICE 1: NOT CLEANING NEW SYSTEMS Most installers know that older heating systems require cleaning if the boiler is to be replaced, or if the system is experiencing problems that are obviously caused by corrosion, such as radiator cold spots. But many don’t realise that brand new systems also require cleaning.

This is because the circulating water in new systems gets contaminated with installation debris, such as metal swarf, copper dust, and excessive flux, as well as greases and oils on new components.

Some of these residues can cause fast pin-hole corrosion, and often lead to failure of components such as heat exchangers.

What to do instead: Clean new heating systems with a chemical cleaner designed to remove the aforementioned contaminants, such as a cleaner clearly labelled for systems less than six months old.

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This practice stems from the misconception that all cleaning agents are the same. Far from it; just as there are specific cleaners for various household chores, there are different heating system cleaning chemicals for different types and degrees of soiling. For example, older heating systems are usually fouled with corroded metal oxides and limescale, however some can be almost completely blocked with thick sludge, while others contain only slightly – but still highly damaging − dirty water. In contrast, new systems are largely fouled with installation debris. Using just one type of cleaner on all systems is likely to result in an ineffective clean that fails to remove all harmful contaminants.

Consequently, corrosion will continue, while any subsequently dosed inhibitor will be prevented from working properly.

What to do instead: Think dirty. Consider the type and extent of dirt in the system and clean it with a suitable cleaning chemical.

There are three main types of cleaning agents; one for new systems, as previously mentioned, and two for ‘older’ systems (those over six months old). Older systems with significant corrosion should be cleaned with a ‘regular’ cleaner that has a cleaning time of two hours to several weeks. However, when time on site is limited, or if a powerflushing

Dirty system water contains different contaminants depending upon the age of the system and should be cleaned accordingly

machine is being used, or if no heat is available to a distressed system, a ‘fast acting’ cleaner can be used on older systems to remove adhering and settled corrosion deposits and scale in as little as one hour.

OUTDATED PRACTICE 3: FAILING TO MAINTAIN WATER TREATMENT Even when systems are thoroughly cleaned and dosed with a sufficient amount of inhibitor, corrosion can still arise later if water treatment is not maintained. Reasons for corrosion of a previously protected system include loss of inhibitor due to partial draining of a system followed by refilling with raw mains water (after installing towel rails or having decorators in, for example), leaks resulting in excessive make-up water, poor system design, inadequate system pressure and oxygen ingress.

What to do instead: Maintain water treatment at annual boiler services by checking inhibitor concentration with an inhibitor quick test kit, and top up inhibitor if it is low (also investigate the cause and undertake remedial works if necessary).

Installers that replace outdated water treatment practices with the latest innovations in best practice and products can offer their clients better performing, efficient and reliable systems − and benefit themselves from fewer call-backs and increased recommendations.

Corrosion can still occur even after systems are cleaned and dosed with an inhibitor, so it's vital that inhibitor levels are checked using a quick test kit

Sentinel Performance Solutions Ltd is a CIPHE Industrial Associate.

For more information visit www.sentinelprotects.com

September/October 2017

31/08/2017 12:05

MAINTENANCE

BE PART OF CIPHE CONSUMER COMPLIANCE CHECK DISCUSSIONS Richard Soper, CIPHE Director of International Development

Richard Soper, Director of International Development for the CIPHE, discusses how ongoing maintenance of home heating and plumbing systems is as important as the safe and accurate initial installation.

H

ere, he outlines how the CIPHE is working to put maintenance first by developing a consumer compliance health check and also tells you how you can get involved.

As an industry, we are all aware that once plumbing and heating devices have been fitted, maintenance is often forgotten about or ignored by consumers − who are then made vulnerable when a system failure does occur. This is why the CIPHE is developing a consumer compliance health check; to put maintenance at the forefront of the discussion between professionals and homeowners.

PRACTICAL ADVICE To recap, the aims of the consumer compliance health check will be to offer a comprehensive CIPHE-approved guide and maintenance checklist to cover all aspects of home plumbing and heating, from water safety, heating, controls, hot and cold water services, above and below ground drainage and renewables.

Through it, the CIPHE hopes to offer its members a practical aid which can be used to show consumers how they can

keep their whole home working safely, efficiently and more sustainably – with the help of their professional plumbing and heating engineer.

The initiative will be discussed during a full programme of events throughout the rest of this year and all members are welcome to get involved.

To register your interest and share your views, please contact Richard Soper and Paul Harmer at compliance@ciphe.org.uk

WE WANT TO HEAR FROM YOU The project, which started earlier this year with an article in the p&he Journal, invited members and other stakeholders to get involved and we received plenty of interest. This feedback from members and Branch representatives has helped guide the consumer compliance health check in terms of its aims and how it will be used.

Now, the CIPHE is seeking more views and opinions, to ensure the consumer compliance health check is the best it can be, with a view to launching it officially in the near future.

We have already enlisted the support of members and installers, now, the CIPHE is seeking further contributions from the plumbing and heating community.

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95% of pubs in the UK use our connectors to bring beer from the keg to the tap.

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Raising the bar with

speedfit-tech.co.uk September/October 2017

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and ng e

ge is nths, me has acking s

port

eir osing

EXTERNAL AFFAIRS

UPDATES FROM THE EXTERNAL AFFAIRS GROUP THE BONFIELD REVIEW

PROMOTING PROFESSIONALISM

The Bonfield Review was published in December 2016. It focuses on improving customer service in the energy-efficiency industry and recognises the need to protect consumers during the process of selecting and installing new technologies in their homes. This is absolutely as it should be − especially where the elderly and vulnerable are concerned.

However, while the sentiment is right, the way the report recommends that the industry should achieve this level of consumer protection is problematic. According to Dr Peter Bonfield’s paper, the solution is to call for even more accreditations for plumbing and heating engineering professionals, potentially adding another layer of red tape to the process.

While the CIPHE welcomes the report, creating more hoops for the industry to jump through isn’t productive. In fact, the plumbing, heating and bathroom sectors are already aware of the need for more than just basic competency when it comes to protecting the public and the CIPHE has many of the solutions for achieving and maintaining quality standards in place already.

In proposing how an “existing framework can be made more robust for consumers”, the Bonfield Review certainly has the right idea. However, there needs to be a healthy amount of perspective applied to future recommendations and a resistance to adding more red tape in favour of supporting the industry and those institutions, manufacturers and individuals already endeavouring to deliver customer service at its best.

It was fantastic to see some of the CIPHE’s most proactive IA supporters attending the latest meeting of the Industrial Associates Development Group in July.

It was a perfect opportunity to reflect on progress made by the Institute, while learning about how the plumbing, heating and bathroom industries can continue to work towards the common goal of raising installation standards.

Since launching the ‘Proud to be a Professional’ campaign in 2016, the Institute has stemmed any decline in membership. However we can’t stand still. The plan now is to increase the number of CIPHE members in line with ambitious targets set at the start of last year.

Our aim is to reach 14,000 members by the end of 2020.

To achieve this, we are appealing to all IA supporters to help spread the word through their general communications to as many plumbing and heating professionals as possible, about the CIPHE’s objectives and membership benefits.

We welcome the views and support of our valued IA members and urge more to get involved and help the CIPHE in our mission to stamp out poor workmanship and protect the end user. So please get in touch today.

Please contact Tim Sainty, CIPHE Membership Director at: tims@ciphe.org.uk or call: +44 (0) 1708 463102

Roger Webb, CIPHE Director of External Affairs

WATER LABELLING At the very top of the ways we can all make a sustainable change is how we use water and energy. This is why, over the last 12 months, the development of a consumer-focused Water Labelling Scheme has progressed even further. As a result, the scheme now has the backing of 129 major brands to have this ONE product label used across Europe for all water using bathroom products.

This progress will only continue as the scheme gathers support from even more manufacturers and leading trade bodies.

Importantly, we also need the endorsement and support from professional plumbing and heating engineers - who can do their bit to educate consumers on the Label and the benefits of choosing sustainable solutions.

Yvonne Orgill, CIPHE External Affairs Group member

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Paul Massey, CIPHE Industrial Associates Development Group Chairman

FUTURE-PROOFING OUR INDUSTRY The skills shortage in the plumbing and heating industry is undeniable, and the reality is it will only worsen if businesses do not start to engage with and provide job opportunities for the next generation. The good news is that a recent CIPHE survey, asking business about apprenticeships, showed that an encouraging number of employers would invest in apprentices, with only 11 percent stating they wouldn’t.

The challenge now is to convert this positivity into action and the CIPHE is here to help via our 40 Approved Training Centres, as well as through general advice and support to help start or grow your apprenticeship programme.

Please share your apprenticeship success stories by emailing tims@ciphe.org.uk and you could be in the next p&he Journal.

Richard Soper, CIPHE Director of International Development

September/October 2017

29/08/2017 14:36

BRANCH NEWS

Eric Wong, HK Branch Management Committee Chairman

CIPHE THRIVES IN HONG KONG

In addition to the work undertaken by the External Affairs Group, other volunteers and the Head Office team within the UK, CIPHE has an active and thriving Branch in Hong Kong.

T

here are over 1,000 CIPHE members in Hong Kong whose activities are arranged through a dedicated Management Committee of 17 members who meet every month. Selected representatives regularly attend meetings with the HK Water Supplies Department (WSD) and other officials on matters of regional policy when required. A Licensed Plumber scheme, which the HK Branch is actively involved with, and that we would support international adoption of, has been in place for many years.

In times of difficulty, such as a recent lead in water crisis and during the SARS outbreak in 2003, the expertise of CIPHE members is called upon and utilised to alleviate any problems and to assist with long-term strategic resolutions.

PROFESSIONAL DEVELOPMENT

CIPHE HELD IN HIGH ESTEEM

The HK Branch is currently further collaborating with the Water Supplies Department to develop and deliver a training programme to enhance the skills of already Qualified Persons in a Water Safety Plan on Buildings. In addition, the Branch runs a professional diploma course in public health and plumbing engineering, along with CPD events and activities.

Their education programmes always focus on ensuring and improving public health considerations before moving onto practical application.

The Branch is active socially too, and would welcome guests from the CIPHE membership across the world. The dinner, which follows the HK Branch AGM, always attracts over 300 members, VIPs and guests.

Since the CIPHE achieved its Chartered status in 2008, membership in Hong Kong has increased by some 30 percent. It is perhaps not surprising that the first successful CIPHE Chartered Engineer interviews came from Hong Kong. We are proud to see all of our Engineering Council registrants published in each issue of the p&he Journal.

Eric Wong, HK Branch Management Committee Chairman, said; “I am privileged to be chairing this important committee and grateful to all my colleagues for the help they give in enhancing the image and reputation of our industry. The CIPHE is held in high esteem and our success would not be possible without our many volunteers over the last 30 years, together with the support we receive from Head Office.”

Hong Kong has 1,000 CIPHE members

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Why? Because the same precision engineering, extensive research and rigorous testing go into all of our fittings from plumbing to drinks dispense to air compression & automotive.

Fuelled by

speedfit-tech.co.uk September/O ctober 2017

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31/08/2017 14:29

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p28_phesept17.indd 1

17/08/2017 10:57:12

WHAT'S NEW

What’sNEW

This guide features the latest product launches and the most recent applications of plumbing and heating technology.

To advertise your product or project please contact Theresa Geeson on 01778 392046 or email theresag@warnersgroup.co.uk

AKW EXTENDS SHOWER SCREEN RANGE

SENTINEL IS CENTRE OF EXCELLENCE

AKW has added 35 of its most frequently requested made to measure shower screen sizes and finishes to its Standard and Silverdale ranges.

The new additions include full height versions of existing screens, as well as an even greater choice of stylish, easy to clean, minimalist finishes and clear or frosted options. By adding these made to measure screens to the core AKW range, customers can buy them online for next day delivery. AKW’s made to measure service is still available, enabling any screen size or finish combination to be produced, providing a solution for customers who can’t find exactly what they are looking for on the www.akw-ltd.co.uk website.

Sentinel’s training facility in Daresbury, Cheshire, has been awarded Centre of Excellence status by the Builders Merchants Federation (BMF). The space will be used to host builders’ merchants, including specialist plumbing and heating merchants, attending regional BMF events, which deliver support in areas such as training and development, business advice, and policy representation. The next BMF regional meeting to be held at Sentinel’s headquarters will be 4th October 2017.

01928 704330

customer.services@sentinel-solutions.net www.sentinelprotects.com

www.akw-ltd.co.uk

SENTINEL TRAINING PACKS A PUNCH

JG SPEEDFIT EXPANDS LAYFLAT RANGE

Plumbing and heating apprentices studying towards NVQs are now benefiting from special online training and in-class training packs prepared by water treatment specialist, Sentinel. Since launching, Sentinel’s training resources have been snapped up by higher education institutions wanting to equip apprentices with skills in best practice water treatment.

Work-based apprentices are finding that the materials – which are often used as revision aids for central heating exams – fit in well with other coursework during their day-release visits to college. Sentinel’s online training courses and training packs (Sentinel Partner Packs) contain a series of easy-to-follow steps, visual aids, facts and bite-sized chunks of information suitable for all levels of competency.

JG Speedfit has recently launched its 25 metre coil length of the 10mm Layflat® pipe, considerably smaller than the previously available 50 metre and 100 metre lengths. The 25 metre range will offer installers a shorter run of pipe for smaller, domestic projects and is suitable for central heating installations, refurbishment, maintenance work and new builds.

The company has also introduced a 28mm Layflat® pipe available in a 50 meter coil, the product has been developed to plug a gap in the existing range. The 28mm pipe has been requested by installers to suit commercial plumbing projects including new builds and refurbishment maintenance work. Both new variants have been designed following JG Speedfit’s unique formula, with low memory retention.

+44 (0)1928 704330

01895 420321

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speedfit-tech.co.uk September/October 2017

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WHAT'S NEW

InSinkErator® STEAMING HOT WATER TAPS InSinkErator® 3N1 steaming hot water taps instantly dispense filtered steaming hot water, alongside regular hot and cold water. The 3N1 eliminates the time lost when waiting for the kettle to boil and saves valuable worktop space too. The 3N1 is also available in a variety of finishes including brushed steel, chrome and anthracite. The innovative and compact NeoTank features a precise and adjustable thermostat, to set a desired water temperature between 88° and 98°C. The complete 3N1 range is WRAS approved1 for both the hot water tank and filter unit2.

1 2

https://wras.co.uk https://wras.co.uk/search/products/company-Insinkerator

VIESSMANN LAUNCHES TWO VITODENS BOILER PROMOTIONS Running from 1st July 2017 to 31st December 2017, purchases of any Vitodens domestic boilers up to 60 kW, will be rewarded with Love 2 Shop vouchers, as follows: • 10 boilers = £500 or a Vitodens 050-W boiler • 5 boilers = £200 vouchers To take part in this promotion all boilers must be registered on the Viessmann installer portal or ‘Registration UK’ app, the date of the installation must be after 1st July 2017 and the date of boiler registration must be before 31st December 2017. To take part in this promotion all boilers must be purchased after 1st July 2017 and before 30th September 2017. Installers can also use their purchases of Vitodens 111-W against the range-wide, Love 2 Shop voucher promotion.

https://www.viessmann.co.uk/en/information-for-/ heating-contractors/love-to-fit-viessmann-.html

01923 375 349

www.insinkerator.co.uk

GRIPPLE DEVELOPS ITS PIPEWORK SOLUTIONS PRODUCT RANGE

MORE ‘TRADE RATED’ PRODUCTS THAN EVER BEFORE

Gripple has added products and developed others in its piping range for greater breadth, depth, strength and more solutions for easier and quicker heating installation. Notable improvements are in Gripple’s Universal Clamp range for the suspension of pipe from 15mm copper to 6” steel, replacing more than 13 different pipe ring sizes with one product. A new acoustic universal clamp has been developed for projects where noise reduction is important. The new wall bracket, utilising the unique quick twist attachment to universal brackets, enables pipework to be installed close to a wall or soffit in non-suspended applications.

To keep on top FREE TRV SAVE of the new jobs 20% 38 for summer, USIVE EXCL TO PLUMBERS & tradespeople HEATING ENGINEERS can now stock 48 BUY BOTH 93 FOR £65 up on the latest FREE TRV innovations and 62 64 11 exclusive deals from Plumbfix. The Over 520 130 free catalogue, available to collect from all Screwfix stores nationwide, is packed full of thousands of products, with a variety of top brands including Titan, Stanley and DeWalt. All products ordered through the catalogue are available for next day delivery, seven days a week, or via the Click & Collect service, which allows products to be picked-up from one of 520 Plumbfix counters in as little as one minute.

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£

KUDOX PREMIUM RADIATORS

✓ 15 Year Manufacturer's Guarantee (T&Cs Apply) ✓ Brackets, Wall Fixings, Plug & Vent Included ✓ Factory Fitted Side Panels & Top Grilles ✓ High Quality Packaging & Corner Protection

ONLY

EX-VAT

Type 21 Double Panel Plus 600 x 1000mm

£

FROM ONLY

.99

ONLY

.33

EX-VAT

CODE: 75036

Each

Was £117.49*

Summer 2017

BATHROOMS

£

CODE: 36326

ONLY

.99

EX-VAT

CODE: 91485

NEXT DAY

CODE

8851J

Each

£93.99

£100.25 £137.85

Multi-Channel Thermostat Control Pack

All prices exclude VAT unless stated. Prices valid until 4pm 03/09/17.

For Illustration Purposes Only

SEE PAGE 85 FOR FURTHER DETAILS

Now available in

Find out about our environmentally friendly products at screwfix.com/environment

130FIXES_p_RF3.indd 324-325 Cat_130_PF_FC.indd 2

CODE: 77150

£

ONLY

SUMMER

25/04/2017 11:24

Screwfix Stores

Call Anytime 24-7 03330 112 999

Shop Online plumbfix.com

~When ordering, use both 36326 and any Kudox steel radiator product code to have the discount applied on the TRV. If you cancel your order you must return both products to receive a full refund.

CATALOGUE

.58 Ex-Vat

£

ONLY

325

350

Ex-Vat

CODE: 79683

• LOW FIXED TRADE PRICES • TOP BRANDS

CALL 03330 112 999

CLICK PLUMBFIX.COM

VISIT 520 STORES

363

220 941

ACCESS & STORAGE

700

BUILDING & FLOORING

504

CAR & VAN

787

CLEANING & HYGIENE

702

FIXINGS & FASTENERS

444

HAND TOOLS

.50

SENTINEL X100 SCALE INHIBITOR 1Ltr

316

TV, SATELLITE & COMMUNICATION

ABRASIVES

EX-VAT

2017

*Plumbfix price from 06/03/17 to 04/06/17

306

CABLE & ACCESSORIES

KITCHENS

SEE PAGES 53-56 FOR OUR FULL RANGE AND DETAILS OF FREE TRV OFFER

Net Price Ex. VAT

Type

Single-Channel Thermostat Control Pack

4008H Dual-Channel Thermostat Control Pack 3858H

7AM - 8PM 7AM - 6PM 10AM - 4PM WEEKDAYS SATURDAY SUNDAY

Type 22 Double Panel 600 x 1200mm

White 15mm Angled TRV & LS

SAVE ENERGY

OPEN 7 DAYS

WORTH £7.79

DRAYTON MIGENIE SMART HOME CONTROL PACK

241

CIRCUIT PROTECTION

LIGHTING

SENTINEL ELIMINATOR SYSTEM FILTER

14

98

168

WIRING ACCESSORIES

TEST & DETECTION

EX-VAT

Straightforward internet set-up, no specialist equipment or access codes required and works with all water providers. Quick and simple to install.

Easy to use, step by step on-screen directions, familiar buttons and icons with “now” and “next” information display.

EX-VAT

HEATING

PLUMBING

plumbfix.com

£

Includes

.99

CODE: 36126

CALL 24/7 03330 112 999

0114 2288 713

127mm Wide (Hotspot)

HEATING & COOLING

799

645

IRONMONGERY

583

LANDSCAPING & OUTDOOR

666

PAINTING & DECORATING

534

POWER TOOL ACCESSORIES

896

POWER TOOLS

950

SAFETY & WORKWEAR

718

SCREWS

419

SEALANTS & ADHESIVES SECURITY INDEX

475

565

1048

25/04/2017 12:21

03330 112 112

www.gripple.com

www.plumbfix.com

‘THINK DIRTY’, URGES NEW SENTINEL CAMPAIGN Sentinel’s 'Think Dirty' campaign aims to raise awareness around the issue of dirty circulating water and helps installers to deliver best practice cleaning quickly and easily, by selecting suitable cleaning chemicals. Research conducted by Sentinel and two leading boiler manufacturers in over 50,000 UK homes, found that 35 percent of heating systems under five years old and more than half of systems over five years old suffer from dirty circulating water, while 87 percent of systems tested have insufficient inhibitor protection. The consequences of dirty water can be dire, and can include pin-hole corrosion and component failure (which can occur within months of commissioning), radiator cold spots, excessive energy consumption, low heat output and loss of boiler warranty – all of which can result in call-backs, complaints and loss of business for installers. Sentinel’s solution? Achieve an effective, best practice clean by thinking dirty; consider the age of the heating system, the type of dirt in it, and the extent of fouling, then use the appropriate cleaning chemical for that system. Sentinel’s 'Think Dirty' campaign will run throughout the heating season, giving installers plenty of opportunity to put best practice cleaning into practice. Look out for a new formulation X800 Cleaner that gets installers in and out in under an hour, a new Sentinel filter, a new advertising campaign, competitions and plenty of tips.

www.sentinelprotects.com/dirty

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25/08/2017 11:08

CLASSIFIEDS

CLASSIFIEDS YOUR INSTITUTE NEEDS YOU! The CIPHE appreciates the sterling work done on behalf of the Institute by its volunteers. If you would like to take an active role in one or more of its working groups and committees, we would love to hear from you.

Alternatively, you may wish to consider becoming a CIPHE Membership Ambassador – helping to promote the professional Chartered status and the many benefits and services CIPHE membership can provide.

We welcome the opportunity to discuss the requirements further with you.

Please contact Marie McCaffrey for details of our current voluntary positions.

Marie McCaffrey, Membership Manager Direct Line Tel: +44 (0) 1708 463104 Email: mariem@ciphe.org.uk

COMBINATION BOILERS-FAULT FINDING & REPAIR John Reginald, author of the highly successful Central Heating - Fault Finding & Repair, has now released Combination Boilers - Fault Finding & Repair. The 150-page, A4 spiral-bound book with laminated front and back cover, is written in an easy-toread, easy-to-understand format, which takes the reader through the background and operation of each major component within combination boilers past and present.

The comprehensive fault-finding logic guides provide professional solutions allowing you to repair and service combi boilers with a greater understanding and with more confidence.

Priced at £26.00, incl. P&P. To order your copy visit any leading online retailer, high street bookshop or order from the publisher at: www.combiboilerrepair.co.uk

CENTRAL HEATING-FAULT FINDING & REPAIR From simple to more complex faults, author John Reginald, takes the reader on a journey through central heating and domestic hot water sysytems. The manual’s aim is to instil a better understanding of the systems to achieve professional solutions to professional standards.

Central Heating-Fault Finding & Repair consists of logical stepby-step guides that take the reader through the fault finding and repair process.

The fault logic guides are easy to read and indicate which section of the manual deals with the background and repair of that fault.

Priced at £26.00, incl. P&P. To order your copy visit any leading online retailer, high street bookshop or order from the publisher at: www.centralheatingrepair.co.uk

September/October 2017

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Advance solution Advance Electric Combination Boiler for wet electric central heating and mains hot water in one pre-plumbed and pre-wired package.

Run up to five radiators plus one bath and one shower. Wireless programmer fitted.

YEAR

GUARANTEE

10

ONLY

ÂŁ1390 PLUS VAT

FOR MORE INFORMATION CONTACT

01543 377723 www.advanceappliances.co.uk p32_phesept17.indd 1

17/08/2017 10:58:09