OEM PROFILE- IMA DAIRY & FOOD USA
and doing the installation at the customer site in the U.S. Because the IMA USA group is fairly small overall, it’s important that everyone be able to handle multiple jobs. “We have to have people capable of changing their hats and doing different things,” Turner explains. “It allows us to cross train people cost-effectively. So, if someone is sick or can’t make it to a job site, we can swap people in based on skillset and availability. It also keeps employees engaged. They are happy to show up to work because they don’t know what they’ll be doing each week.” As a result, new hires are not only considered for their skillset, but also for their mindset. “Many aspects of this job you can teach, but someone with the right mindset will ultimately be successful no matter what they take on,” Turner says. “If they are hungry and want to learn to participate in the overall objectives, great. And they need emotional intelligence, that is the ability to read people and work with people.” They also need a good sense of humor. When Campanello was interviewing for his finance role, Carroll came into the office, looked at his resume, saw that he was from Connecticut, and then asked one important question: “Are you a Patriots fan or a Giants fan?” Campanello responded that he is a Patriots fan. Carroll nodded, wrote something on his resume, and walked out of the room.
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Even as president of the company, Carroll, too, takes on multiple roles. He’s known to get his hands dirty on the factory floor or chase down a spare part for a customer. And it’s this kind of flexibility and dedication to service that makes a difference. It’s also Carroll’s own flexibility and dedication to his employees that make for an enthusiastic office culture. For example, visitors to the Leominster site are greeted by Violet, the office pup. Violet’s owner is an employee and adopted the dog during the pandemic. When it was time to come back to the office, Violet was allowed to tag along, and she’s now a permanent part of the IMA Dairy & Food USA team. In addition to enjoying Violet’s playful demeanor during the day, the team set up a miniature golf course in part of the factory to get different departments to interact during breaks. While IMA may be a global cosmopolitan company, the U.S. group has created a cozy, comfortable culture. And, after seven years in business, IMA Dairy & Food USA has made major inroads in the U.S. market, growing brand recognition as well as the product portfolio. And there’s more to come. Easily share this article with your peers: oemgo.to/imadairy
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