myprincess our knowledge is your luxury
ISSUE 15 | 2018
THE OFFICIAL MAGAZINE OF PRINCESS MOTOR YACHT SALES
THE WORLD’S LARGEST PROVIDER OF PRINCESS SALES AND SERVICE
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rybrook Ad
Inspired by the finest luxury yachts. The new Continental GT V8 Convertible Galene Edition by Mulliner.
Bentley Motors has revealed the new Continental GT V8 Convertible Galene Edition by Mulliner, inspired by luxury yachts. Bentley’s commissioning division, Mulliner, has created the ultimate edition of the Continental GT Convertible in collaboration with British yacht experts, Princess Yachts. Contact us on 0117 203 3950 or visit our showroom to find out more about the GT V8 Convertible Galene Edition.
BENTLEY BRISTOL Official fuel economy figures for the Bentley Continental GT V8 Convertible in mpg (l/100km): Extra Urban 35.3 (8.0) Urban 17.8 (15.9) Combined 25.9(10.9). CO2 emissions 254 g/km. The name ‘Bentley’ and the ‘B’ in wings device are registered trademarks. © 2017 Bentley Motors Limited. Model shown: Bentley GTC Galene
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WELCOME TO MY PRINCESS PRINCESS OWNER/ENTHUSIAST
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Dear Princess Owner/Enthusiast Welcome to the 15th edition of MY Princess, the official newsletter for Princess Motor Yacht Sales and her dealer partners around Europe and the Mediterranean. Now that the year is coming to a close, we can happily say that 2017 has been a very successful year for us. In 2018 we have a number of exciting developments on the horizon. We are continuing to develop new territories, and also new ways in which we can introduce would-be owners to the wonderful world of motor yachting. Watch this space!
CONTENTS All-new Princess S78 04 Princess expands the 06 V Class Range Princess 55
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Winter Boat Show Preview
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Certainly we can say it remains a great time to get excited about motor yachting whether using your yacht more, or considering a change, Princess and Princess Motor Yacht Sales have never had so much to offer.
Princess 60ft Models 12
In this edition of My Princess we have provided a timely round up of some of our activities since the summer. These are a fantastic way in which we are able to bring Princess owners together, both as a friendly social gathering, and also as a great way to get even more from their yacht. We are planning to put together a full schedule of these for next year, so if you would like to put forward your ideas for activities to try, do get in touch.
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We are now looking forward to the forthcoming Winter Boat Shows in January. London Boat Show has changed dramatically this year, with just five days in January to enjoy all that Princess has to offer. Across London and Dusseldorf Boat Shows, Princess will be displaying fifteen of the most innovative new yacht models available, including four new model launches! All of these are featured within these pages, alongside the Princess 55 and Princess 62 which were also both launched in 2017. So if you are considering a new yacht purchase for the coming season, be sure to ensure you get in touch. We do hope you enjoy a little light reading as the winter approaches, and look forward to seeing you in the New Year. Yours sincerely,
Summer Boat Show Reviews
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Hamburg Show 28 Princess Charter
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Princess Aftercare
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New Dealer Partner for Scotland
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Owner’s Story
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UPCOMING EVENTS LONDON BOAT SHOW 10 - 14 January 2018 BOOT DUSSELDORF 20 - 28 January 2018
Colin Capewell
Managing Director, Princess Motor Yacht Sales
ISTANBUL BOAT SHOW 10 - 18 February 2018
Designed and produced by OWB
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THE ALL-NEW
S78
THE ULTIMATE YACHT FOR ENTERTAINING The all-new Princess S78 will take the mantle as the flagship of the Princess S Class range of exhilarating sportbridge yachts which perfectly balance luxury and scintillating performance.
S78 REVIEW
From the moment you step aboard she impresses with her grand central access to the cockpit. The versatile modular seating and sociable galley-aft arrangement create a haven of relaxation whilst providing the perfect space for entertaining alfresco. The area is an audiophile’s dream with a specially designed sound system and acoustics from the world-renowned NAIM Audio. A resin-infused hull delivers exceptional performance with breath-taking agility. Her generous deck areas afford plenty of space for relaxation, while her hydraulic bathing platform, and 4.45m tender garage offer the perfect base for watersports. .
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The foredeck area features a range of innovative seating with sunpads which can be converted to create additional aft facing seats. Her cavernous main deck saloon with dynamic lines and relaxed seating seamlessly connects to the world outside through full length side windows. Below deck eight guests enjoy four beautifully appointed ensuite cabins all bathed in natural light from elegant hull glazing, with a further twin cabin aft for occasional guests or crew. The fluid exterior graphic of the S78 silhouette is unmistakably S Class, from the trapezoidal stateroom and knife hull windows to the pronounced rear haunches and swept back fly screen, its powerful yet elegant form generates a dynamic, agile stance.
The all-new Princess S78 makes her debut appearance at the Dusseldorf Boat Show in January.
All of the traditional qualities of craftsmanship and refinement are displayed and reinvented. Clean-flowing precise lines accentuate the deckhouse glazing and soft facetted geometry defines the interior joinery to create a truly captivating environment. The very essence of S Class is powerful, exhilarating and precise - yet timelessly elegant and sophisticated; S Class blends iconic design, exceptional engineering and unrivalled craftsmanship to create an unforgettable, emotional experience. The S78 hull is optimised for greater lift, leading to lower planing speeds and greater efficiency. Fitted with the MAN 1900mhp engine option she will reach speeds up to a maximum of 39 knots†.
Each element of the S78 interior is designed with meticulous attention to detail – both in form and function – and tailored to deliver creative, breathtaking solutions for the ultimate experience on the water. Clean lines, quiet tones, natural materials and luxurious but simple finishes are in perfect harmony. To find out more about the Princess S78, contact us on +44 (0)1489 557755 or email sales@princess.co.uk
† Speeds are given at half load condition with boat to standard specification and with no additional equipment on board. Speeds are estimated and therefore represented in good faith.
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PRINCESS EXPANDS THE V CLASS RANGE Following the success of the award-winning V58 and V40, Princess strengthens its dynamic V Class offering with the latest additions to the progressive range of sport yachts – the all-new V65, V60 and V50.
Born from an obsession with exceptional seakeeping and voluminous space, the original V Class yachts delivered a fusion of power and luxury, and Princess continues to do so with these brand-new models. All of the traditional qualities of craftsmanship expected from a V Class yacht have been refined and reinvented, to deliver greater efficiency, exhilarating speeds and the pure luxury our customers are accustomed to.
navigating stormy waters – a foundation of superior engineering rides with you.
PRINCESS V65
Careful attention has been paid to the spaciously designed cockpit and fully equipped dining area, allowing you to enjoy time with family and friends. Offering aft and foredeck sunpads, you definitely will not be short on sunbathing space for those warmer days. Climate control, sliding doors and a retractable sunroof also offer the flexibility to enjoy the V65 in all weathers.
Powerful and progressive, the all-new V65 sets a new standard for the Princess V Class range. Whether you’re slicing through the seas at 38 knots† or
Below decks, the Princess V65 comfortably accommodates eight overnight guests, in four beautifully appointed cabins.
† Speeds are given at half load condition with boat to standard specification and with no additional equipment on board. Speeds are estimated and therefore represented in good faith.
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PRINCESS V50
PRINCESS V65 INTERIOR
PRINCESS V50 Following in the footsteps of the recently launched V40, the new V50 showcases the dynamic exterior, exceptional seakeeping and voluminous space, as is standard in the V Class range. Flexibility is offered in abundance on the all-new V50. There is the option of an enclosed or open main deck configuration with L-shaped seating or sunpad aft, leading to the spacious and airy saloon and helm seating.
Her striking exterior styling features port light windows which cascade the length of her deep-V hull, flooding the saloon and cabins with natural light. Princess’ innovative use of space continues to the well-appointed lower deck saloon, which can be used as an entertaining space or can be converted to a double berth. The full beam master stateroom is an inviting sanctuary of calm, whilst the forward cabin enjoys the option of scissor berths. Reaching speeds of up to 32 knots†, you can be sure that this breath-taking new model – the V50 – offers everything you and your family need for your next adventure.
Be first to see the dynamic V65 and V50 at our Winter Boat Shows 2018. For more information on these exciting new models, please call us on +44 (0)1489 557755 or email us directly at sales@princess.co.uk
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INTRODUCING THE ALL NEW
PRINCESS 55 FROM THE MOMENT YOU STEP ABOARD HER TEAK DECKING, THIS EXCITING ALL-NEW ADDITION TO THE FLYBRIDGE RANGE – THE PRINCESS 55 – IS WONDERFULLY PROGRESSIVE, INCREDIBLY EFFICIENT AND CLASSICALLY PRINCESS.
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With the vast flybridge boasting L-shaped seating which converts to a sunbed, twin helm seats, a wetbar and a further U-shaped seating area, you will not be short of space to entertain your family and friends. Alongside dual station controls and the option to add waterproof speakers linked to the saloon stereo, you can cruise effortlessly to your favourite soundtrack. Reaching a top speed approaching 33 knots, magnificent refinement and performance are in equal measure. The design philosophy of the Princess Flybridge range is a fusion of timeless exterior profiles with interior layout solutions, defined by beautifully crafted furniture and upholstery and you will not be disappointed with what the new Princess 55 has to offer.
The interior space of the newest Flybridge model has a new saloon sofa styling and a cleverly designed coffee table, combining the textures and colours of timber, glass and leather. All of which builds on the contemporary feeling and relaxed appearance of all the yachts in Princess’ range. Expansive hull windows generously flood the interior with light, creating a truly tranquil environment to read your favourite book or relax with your loved ones. Six guests are comfortably accommodated in three cabins including a full-beam en-suite master stateroom, ensuite double guest cabin forward and a twin cabin with the option of a double bed conversion. There is also an optional single aft cabin with en-suite.
SHOW DEBUT The all-new Princess 55 was shown for the first time at the Southampton Boat Show 2017. She now makes her appearance at the London Boat Show 2018. To find out more about the Princess 55 contact us at sales@princess.co.uk or call +44 (0)1489 557755. MyPrincess |
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WINTER 2018
WINTER BOAT SHOWS
Join Princess at our Winter Boat Shows 2018. Between London and Dusseldorf, Princess will be showcasing one of the most extensive ranges of motor yachts available anywhere in the world. The shows are testament to the relentless programme of development that is a prominent feature of the Princess brand.
EXCEL LONDON 10 - 14 JANUARY 2018
Across the two shows, you will be able to view 15 of the stunning range of Princess models, including the World Premieres of four stunning new motor yachts; the Princess S78, Princess V65, Princess V50 Open, and Princess V50 Deck Saloon.
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All new models now come with Princess Lifeline cover as standard, providing a 24/7 SOS service that gives owners 2-years free access to medical and security assistance.
Note: Yachts on display are correct at time of printing but are subject to change
At the ‘new look’ London, you can see five fabulous motor yachts during the five day show. YACHTS ON DISPLAY: Princess S65 Princess 55 (London Premiere) Princess V50 Deck (World Premiere) Princess 43 Princess V40
Take a look at the list of yachts on display and make an appointment in advance,
LONDON either BOAT SHOWour online form at princess.co.uk/winter-boat-shows-2018 by completing or by calling us on +44 (0)1489 557755.
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BOOT DUSSELDORF 20 - 28 JANUARY 2018 Billed as the largest indoor Boat Show in Europe, Princess will be featuring no less than 10 models, ranging from the Princess V40, to the magnificent Princess 35M, which, at an impressive 115 feet, is the largest yacht in the show! YACHTS ON DISPLAY: • • • • • • • • • •
Princess Princess Princess Princess Princess Princess Princess Princess Princess Princess
Note: Yachts on display are 35M correct at time of printing 75MY but are subject to change 62 55 (Dusseldorf Premiere) 49 S78 (World Premiere) S65 S60 V65 (World Premiere) V50 Open (World Premiere)
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PRINCESS 60 FT MODELS
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The British Motor Yacht Show was the stage for the global launch of not one but two new 60ft models from Princess. Both were flybridge models measuring within a few inches of each other and costing around ÂŁ1.3 million ex VAT. Article courtesy of Motor Boat and Yachting
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PRINCESS S60 Why the need for two such similar craft? Because one is the new S60 sportsyacht with a truncated flydeck and the other is the full-fat Princess 62 with an expansive flybridge and even more accommodation below.
The S60 is the prettier of the two thanks to a sleeker overall profile with a lower air draft, single-section side windows and more rakish hull window shapes. It also weighs around two tonnes less and has more powerful engine options – the show boat was fitted with the largest 1,200hp MANs for a claimed top speed of 38 knots. The other key differentiator is the inclusion of a tender garage with sunpads out back. This aside, it comes down to your preferred balance of accommodation. The S60 gives over more deck space to a large open aft cockpit than the P62, meaning a slightly smaller saloon. That said, you still get a sizeable aft galley with an opening window into the cockpit and a separate
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indoor dining area opposite, in addition to a raised seating area forwards with its own coffee table facing the bar and pop-up television. The helm seat makes do with an opening window rather than a side door but the sliding sunroof overhead with three glass panels to let in the light, even when closed, ensures plenty of natural ventilation. Surprisingly, the owner’s cabin in the S60 feels slightly bigger than that in the P62, perhaps because it has a slightly lower deckhead (although still plenty tall enough for standing headroom all around the bed) and rather more floor space at the end of the bed. The VIP forward is a similar size but has to
share its ensuite bathroom with the third twin bed cabin, unlike in the P62. The biggest difference is felt up on the flybridge where the S60 makes do with a much more compact layout and a folding bimini shade rather than a hardtop. There is still room for a reasonable dinette aft next to a small wet bar and an L-shaped section of seating opposite the helm, but not the full party deck that the P62 has. The big question is whether the S60 also drives and handles in a more sporting manner than its more portly sister.
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PRINCESS 62 You’d expect the full-length flybridge boat to feel bigger, and it does. This isn’t simply a different deck attached to the same hull as the S60, it’s a whole new boat.
The hull may only be 6in longer and wider but it looks far taller and more voluminous. Some of that may be due to the substantial hardtop providing shade to the vast flybridge but there’s no disguising the size of the saloon’s side windows and the slash of white GRP that separates the two halves. On deck, the sheltered aft cockpit is a bit shorter than the S60’s in order to free up more room inside the saloon. This is hardly a sacrifice as there is so much extra outside space up on the flybridge as well as the new foredeck seating area. And thanks to the lifting window over the aft galley and sliding glass doors, the cockpit and saloon all merge into one large entertaining area.
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This yacht is designed for socialising. There are three beautifully appointed guest cabins – all en-suite, a huge dining area and acres of space throughout the airy saloon. On the flybridge is a sunpad aft and a unique circular forward seating area that can be converted to another sunpad if needed!
Although the layout of the galley and saloon are very similar to the S60, all the dimensions are noticeably bigger with a longer dining table opposite the galley and an even bigger lounging area forward with an additional sofa on the starboard side. There’s also room for a forward-facing navigator’s bench opposite the helm and a side door next to the skipper’s chair. Up top there is an enormous dinette with a large L-shaped wet bar opposite. A second circular seating area next to the helm provides company for the skipper underway. The layout below decks is almost identical to the S60 bar the addition of an ensuite bathroom for the second guest cabin in the P62. This has been achieved by stealing a little bit from the owner’s cabin and the forward VIP. As such, the owner’s cabin feels a tad shorter than the S60’s. It’s still a very good size with excellent headroom and vast hull windows so you’re unlikely to feel hard done by and the extra privacy provided by three ensuite cabins should not be underestimated. It also has a substantially bigger crew cabin. The option of smaller 900hp Volvo D13 engines and a slightly larger fuel tank of 3,400 litres rather than the S60’s 3,250 litres may also influence your decision. For more information about either of these yachts visit www.princess.co.uk
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SUMMER 2017
BOAT SHOW REVIEWS
Cannes Yachting Festival 2017 12th - 17th September ON DISPLAY: Princess 35M Princess 68 Princess 62 (Joint Global Launch) Princess S65 Princess S60 (Show Debut) Princess V58 Open Princess V48 Open
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Cannes Yachting Festival 2017 Amongst more than 550 boats on display at the world famous Croisette, Cannes was the backdrop for the global launch of the magnificent Princess 62. The line-up from Princess also included the show-stopping Princess 35M. If you haven’t witnessed this beautiful model before, take a look at the latest Princess video on the front page of our website www.princess.co.uk. The 35M is truly the star of the show, in this innovative ‘day-in-the life’ movie. We promise you won’t be disappointed.
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SUMMER 2017
BOAT SHOW REVIEWS
Southampton Boat Show 2017 If you are yachting in the UK, there really is no bigger yachting spectacle. Every year, the Southampton Boat Show brings thousands of visitors to enjoy all manner of boating equipment and accessories, including of course motor yachts. We are biased naturally, but we think Princess stole the show, with a line-up of 11 exceptional motor yachts on the water, and the stunning V40 on the stand. The show was the launch platform for the all-new Princess 55 which drew plenty of praise from both visitors and press alike while at the other end of the spectrum, was the impressive Princess 30M. Beneath the bows of the V40, visitors could enjoy the spectacle of the Bentley Continental GT3 Race Car – juxtaposing the very best of sports yachting with the very best of motor sports. If you were were at the show on the second Friday, you may also have been able to meet with the Drivers! ON DISPLAY ON LAND: Princess V40 ON WATER:
Princess 49
Princess 30M
Princess 43
Princess 75
Princess S65
Princess 68
Princess S60 (All New)
Princess 62 (All New)
Princess V58
Princess 55 (All New) Princess 52
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Southampton Boat Show 2017 15th - 24th September
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OWNER EVENTS
IN THE SUMMERTIME 2017 has probably been one of our best for owner events taking place over the summer months. We create such events because owners get a lot of pleasure from sharing their adventures with other Princess owners and believe it or not, our staff enjoy it too!
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Cala D’Or Cocktails This simple soiree gave owners the chance to take a rest from relaxation, and enjoy an evening out in the beautiful setting of the Cala D’Or Marina. Colourful cocktails were the order of the day in the familiar company of Charles Keily and the team from Cala D’Or.
Cala D’Or Cocktails
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Mallorcan Cruise There’s really no shortage of stunning destinations on the island of Mallorca but this one day owner’s cruise from Puerto Portals to the Bay of Illetas included a display of the latest water toys. Better still, the chance to give them a try!
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Guernsey Rendezvous Bad weather almost called it off back in July, when severe winds made the journey too hazardous to attempt. Fortunately the re-run event finally took place on a glorious Bank Holiday weekend, and what turned out to be one of the best days of the summer!
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Salcombe Harbour Drive and Cruise Four luxury cars, one luxury yacht and a group of customers from Princess Motor Yacht Sales and sister company Rybrook made the exhilarating journey from Princess HQ, Newport Street Plymouth, to the breath-taking Salcombe Harbour.
Full details of all of upcoming shows and events can be found on the events pages of our website at www.princess.co.uk/events
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HANSEBOOT HAMBURG 2017 Stunning Princess 43 Flybridge heralds opening of German dealership Princess Motor Yacht Sales exhibited the awardwinning Princess 43 Flybridge at Hanseboot 2017 held this year, from October 25th – November 5th. This was the first time in many years, that Princess had exhibited in Hamburg. The move was made to herald the opening of the long awaited Princess dealership in Germany. The dealership is to be located at the popular Ancora Marina in Neustadt on the Baltic coast, and is due to open in January 2018. Stefan Wilms, who will head up the Princess team at Neustadt and was on the stand at Hanseboot commented, “I am delighted to be representing such a prestigious brand in Germany and opening our first Princess office in Ancora Marina. The Princess 43 is such an outstanding boat to show at Hamburg, a true family cruiser of the highest quality and exceptional styling. We know many German Princess owners who keep their boats in Spain and the Balearic Islands where Princess is a major brand. I am delighted that we can now bring the high standards of aftersales care and legendary professional service associated with Princess to their home waters in Neustadt. We enjoyed meeting prospective owners interested in viewing Princess motor yachts in Germany for the first time.” Find out more about Princess in Germany, by contacting Stefan Wilms on +49 (0) 160 6161 640 or email Stefan.wilms@princessmysales.com
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Stefan Wilms
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I am delighted to be representing such a prestigious brand in Germany and opening our first Princess office in Ancora Marina.
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PRINCESS CHARTER 30 | MyPrincess
ANTIBES
Antibes or Juan Les Pins - they are virtually inseparable – nestle snugly between Cannes and Nice on the French Riviera, with more than 23km of coastline that overlooks the Mediterranean. Only 15 minutes from Nice airport, Antibes is a well-charted boating destination. One of the biggest attractions of the area, especially for yachting, is the weather. Even into the winter months you can expect balmy temperatures, calm seas and sheltered anchorages that are just perfect for watersports.
Chaplin, Marlene Dietrich, John Dos Passos and Picasso amongst its visitors. Cap d’Antibes and Juan Les Pins are said to have inspired FrancisScott Fitzgerald’s best known novel, “Tender is the Night”. Since then its popularity has never faded, and it is now one of the most sought after resorts in Europe.
Antibes itself was an inspiration for many artists; Monet, Cross, Boudin, and Picasso. It’s easy to see why. Its stone ramparts and mediaeval towers stand proud against the sparkling blue of the Mediterranean, and the winding streets of the old town (Vieil Antibes) offer a glimpse into its mediaeval past. Contrast this with fashionable Juan Les Pins. Built around its world famous Casino, the resort once played host to the American jet set, which counted Scott Fitzgerald, Charlie
COURS MASSENA To discover the old Antibes, visit the narrow cobbled streets of the Cours Massena. From 6am to 1pm every day you’ll find a typical Provencal market selling local produce – olives, cheese, fresh fruit, tapenades, and sausages, amongst a myriad of street cafes and restaurants. And after soaking up the atmosphere of the ancient town you can take a slow stroll along the old ramparts and enjoy the stunning sea views.
PICASSO MUSEUM A visit to Antibes would not be complete without seeing something of the artist who took inspiration from the area. The Picasso museum is set in the mediaeval Chateau Grimaldi. The Chateau was used by Picasso at the very height of his creativity, and now displays a vast collection of some 245 of his works, as well as those of Miro, Calder and Leger. BEACHES AND COASTLINE Both Cap d’Antibes and Juan-les-Pins are renowned for their beaches. There are 13 public beaches in all - from smaller hidden beaches to larger stretches, boasting smart waterfront restaurants, cafe bars and parasol rental. If you are looking for quiet seclusion, you can always anchor offshore and take the tender to enjoy lunch at the famous Eden Rock restaurant, or perhaps the beautiful Keller Plage restaurant in the bay of Cap d’Antibes, with its private beach and stunning seafood.
PORT VAUBAN Many yacht charterers start their voyages from Europe’s largest marina, Port Vauban. It is home to a vast collection of luxury yachts and superyachts. The marina itself offers 1642 berths, including 19 berths for superyachts from 70 to 179m, and includes a helipad on site. With the dramatic Alps as its backdrop, and the mediaeval towers of Fort Carre, there can be few marinas which offer such a dramatic spot to anchor. If you would like to find out more about tailoring your charter in Antibes – or any other destination, contact us at info@princessyachtcharter.com or visit www.princessyachtcharter.com
For more information call our Charter team on +44 (0)20 499 5050 or email info@princessyachtcharter.com MyPrincess |
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PRINCESS CHARTER
MINX NOW AVAILABLE FOR CHARTER IN ANTIBES
PRINCESS 88 • 4 double ensuite cabins • Full beam master bedroom with large bathroom • Full custom interior with Fendi and Paul Smith fabrics and furniture • 2017 interior upgrade • Satellite Sky TV and 3G/4G internet • Unique selection of water toys including two Seabobs plus jetski • Excellent crew and broker’s feedback on 2017 charters
Specification: Length: 27m Guests: 8 Year: 2014/2017 Price: EUR 55,000 per week
Location: antibes
See more at www.princessyachtcharter.com or telephone +44 (0)207 499 5050
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1998 Porsche 911 (993) Turbo ‘S’ Sold for (£) 253,125
2018
Forthcoming Auctions Race Retro 2018 The May Sale 2018 incorporating The Ferrari Sale
23rd – 25th February 2018 19th & 20th May 2018*
The Silverstone Classic Car Sale 2018
19th July and 21st – 22nd July 2018
September Classic 2018 incorporating The Porsche Sale
22nd and 23rd September 2018*
NEC Classic Motor Show Sale 2018
10th and 11th November 2018* *Dates are subject to change.
A NEW APPROACH IN AN AGE-OLD BUSINESS
+44 (0)1926 800 519 | silverstoneauctions.com MyPrincess |
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PRINCESS AFTERCARE INTERVIEW
RICHARD BAKER
AFTERSALES ADVISOR How long have you worked for PMYS? Almost two years, I joined the company in November 2015. What did you do before PMYS? I started in the motor trade as a mechanic aged 16, before rising to the ranks of Master Technician and moving across to Service Advisor and ultimately Workshop Control Management. How does working in the marine industry differ from the motor trade? The principle is very similar, booking work and dealing with issues through proper processes. However it’s a far more personal role. In this environment we get to know the customers much better and enjoy a closer relationship with them. How many boats do you look after? It varies. Boats are sold with the Concierge Service included and we pick up other customers through website, advertising or word of mouth. But typically I’ll be dealing with thirty to fifty boats. Which areas do you cover? The area I cover loosely spans from Weymouth to Brighton and as far north as the River Thames. We have a couple of boats we look after at Bray and Penton Hook Marina for example. But I also help out our overseas colleagues occasionally, such as Mallorca. How many engineers do you have at your disposal? On site here we have twelve engineers, some of whom specialise in certain areas like carpentry or electronics. That
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number is growing as we expand our scope of operations. How do you prioritise jobs? We have a computerised loading system similar to the motor trade into which all jobs are entered in order to be correctly managed. But we’ll give a higher priority to a breakdown for example, or a major fault. Ultimately we want to keep everyone operational and able to enjoy their boat. What does a typical day look like? We’ll start with a team meeting to make sure everyone is aware of the agenda. Then I’ll focus on the engineers’ jobs for the day, making sure everyone knows what they are doing and has the parts and tools required. After that I’ll be following up on quotations and touching base with customers either regarding ongoing jobs or scheduling maintenance. What is the most unusual request you have received? Perhaps one of the most challenging was a replacement windscreen for a boat in Uganda. Not only did I have to arrange the parts and logistics for the trip (we sent two engineers out with the new windscreen), but we had to arrange security whilst they were there. We had the job done in five days. What are you dealing with right now? I’m currently involved with quite a bit of retro work. We’ve just supplied one of the new Williams MiniJets to a customer which also involves fitting dinghy chocks, tie down points and sometimes we’ll even fit a transom deck wash
which makes it easier to wash down the tender after use. Other retro work I’ve recently been involved with includes fitting a saloon TV, wifi system, wine coolers, dish washers - there’s not much we can’t do. What is your favourite Princess yacht? It used to be the Princess 52, I particularly like the aft galley arrangement which puts the bar or catering in the centre of the action, whether it is in the cockpit or the saloon. However the new Princess S60 has this feature, plus the aft sunbed and tender garage and a forward seating area, and it looks fantastic - so sleek! What three things should every Princess owner have on board? A nice bottle of something bubbly obviously! Safety kit is essential especially a life raft!. And the phone number of his or her Concierge - we actually give out an A5 card to each customer with our picture and contact details on so that they know who we are and can always get hold of us. What do you enjoy doing when not working? Ironically, after spending all day organising work, I’m really enjoying some DIY at home at the moment. I find working with Princess yachts quite inspirational and often borrow ideas like the position of down-lighters in the galley. I also enjoy air-rifle shooting with my son and family time in general.
Richard Baker
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Perhaps one of the most challenging was a replacement windscreen for a boat in Uganda.
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DEALER PARTNER SCOTLAND
NEW DEALER PARTNER FOR SCOTLAND
We are pleased to announce the appointment of Marine Sales Scotland as our new dedicated dealer partner, covering all areas of Scotland in new and pre-owned boat sales. Marine Sales Scotland is based at Cameron House Marina, in the grounds of the exclusive 5 Star Cameron House Hotel & Marina on the stunning banks of Loch Lomond in Scotland. Having been a family run business since 1894 and operating with full boatyard facilities, Marine Sales Scotland has the efficiency and know-how to cover all of your yachting needs.
James Lane, our Dealer Sales Manager says, “Stan and the team have a wealth of knowledge in the marine industry and we are really excited to start working with them. From bathing platforms, to bow thrusters, Stan and the team have the expertise to guide you on your boating adventures.”
Stan Prosser, Marine Sales Scotland’s Sales Director, is a third generation family member who has worked for the company for over 40 years. His knowledge of boats and how to get the best from them is endless, offering you the comfort and ability to fully enjoy your Princess Yacht.
If you would like to speak with the team directly, please contact them on +44 (0)1389 467373 or visit their website at marinesalesscotland.com 36 | MyPrincess
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OWNER’S STORY
Simon Rowbrey Princess Owner
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Drop off the keys and pick it up a week later knowing that everything has been dealt with properly and professionally. Fantastic.
OWNER INTERVIEW
SIMON ROWBREY “I’ve never understood the need with boats to contact and involve so many different people for basic and regular servicing. You can spend four figures on a car, take it to the dealer, have the engine serviced, new tyres fitted, the sunroof fixed and the squeak on the door attended to and pick it up cleaned, hoovered and ready to go. Six (or even seven) figures on a boat and you’re on the phone to the boat yard to lift it, the engine agent for the service, someone else to antifoul it, and another person to polish it. It’s why I’m so struck with the new Princess Motor Yacht Sales service scheme. I can take the boat to the the Swanwick facility, drop off the keys and pick it up a week later knowing that everything has been dealt with properly and professionally. Fantastic”. I’m talking to Simon Rowbrey, who’s been hooked on Princess Motor Yacht Sales’ attitude to customer care ever since buying his Princess 42 from the company. “I’d coveted a Princess for many years, but a new 42 was out of reach. UK Sales Controller Alan Knight knew exactly what I wanted however, and sourced me a three year old example in 2015, offering me a great part-exchange figure against my preceding Beneteau Antares 12 in the process. The whole deal was handled very smoothly and professionally, Alan even arranged marina berthing so that on the hand-over day we could put the Beneteau back to back with the Princess and simply hand things across. Moving boats is a little like moving house, but you don’t normally get to put the houses back to back first! Whilst Simon was clearly impressed by how well he was looked after during the sale, it’s the service he’s received since that has really wowed him. And having bought a boat through the Princess Approved Scheme, he has experienced the perfect example of what has become industry leading customer care.
“My wife and I were anchored in Swanage Bay, just outside Poole where we keep our boat ‘Georgie Girl’. It was a beautiful day but with a fresh breeze, just the sort of conditions in which you don’t want issues with your anchor winch. Unfortunately that’s just what we got. When I tried to raise the anchor, something in the mechanism broke and it jammed solid. I tried all the usual things, including using the hand crank to manually raise the anchor but it was stuck fast. I was considering buoying the chain and letting it go, hoping to retrieve it later, when I thought I’d try calling PMYS Concierge for some advice”. The Princess Motor Yacht Sales concierge service is the perfect example of the company’s commitment to the ultimate in customer care. Each customer gets a dedicated agent who knows the customer and knows the boat. Simon’s concierge is Richard Baker.
“The whole deal was handled very smoothly and professionally, Alan even arranged marina berthing so that on the hand-over day we could put the Beneteau back to back with the Princess and simply hand things across.”
“We got through straight away and explained the issue. I was advised that Leon McGregor, one of their engineers, had been in Poole only that morning and was now back in Southampton, but would be dispatched immediately. Did we have a way of getting him to the boat? We explained that we had our dinghy and were asked to expect Leon in Swanage in an hour.
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Georgie Girl
We ran the dinghy ashore, had some lunch and Leon turned up exactly as promised. Shortly afterwards he was on the boat and had the anchor up”. “And that’s the real advantage with this system. It’s not some anonymous call centre, you get through to someone that really knows the boats, understands the issues and can put a swift and effective plan into operation. And the guys they send out don’t just know how to fix the problems, they know how to treat the boat. Leon has been on our boat before, servicing the engines. On the Princess 42 that means moving furniture, removing carpets and opening hatches in the saloon floor. But afterwards there’s never anything out of place, not even a finger mark to show he’s been. Even the bilges are left immaculate”.
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Experienced owners, Simon and his wife Maggie have been enjoying boating across a variety of vessels for many years, typically cruising cross channel from their Poole base or down to the West Country, and so are no strangers to the marine industry. “Our experience of aftersales care has varied greatly. Some are fantastic, whilst others wave you goodbye once the sale is completed, leaving you pretty much to fend for yourself. But the concierge service from Princess really has been on another level. From the reassurance of an engineer on call 24/7 via an emergency number to the ‘one stop shop’ ability to simply and effectively organise all of the required maintenance work via a single call to someone who really understands boats is not only tremendously reassuring, it just takes all the hassle out of ownership”.
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DISCOVER THE PLEASURES OF A FIRST-CLASS MARINA UPGRADE TO PREMIER
BOATYARD DISCOUNTS
*based on a 10m berth
OPTION TO SWAP MARINAS
A Premier marina is more than a safe haven for your boat. It is where you can relax, catch up with old friends, find new ones and plan cruising adventures. It’s also the place to brush up on your boating skills, to keep your boat shipshape, with all the yard services to hand and to feel at home in waterside cafes and luxury facilities. And the price? Call now for a quote, see us at the show or visit premiermarinas.com. We guarantee you’ll be pleasantly surprised.
MIN 8 WEEKS STORAGE ASHORE
EASTBOURNE 01323 470099 BRIGHTON 01273 819919 CHICHESTER 01243 512731 SOUTHSEA 023 9282 2719 PORT SOLENT 023 9221 0765 GOSPORT 023 9252 4811 SWANWICK 01489 884081 NOSS ON DART 01803 839087 FALMOUTH 01326 316620
250 £ PER MONTH
FROM*
BERTH
A WINTER
E042
STAND
TOR NIGHTS ANNUAL BERTHING: 42 FREE VISI
FUEL AT COST
YOUR MASTERS OF THE MARKET 5 REASONS TO SELL YOUR YACHT WITH PRINCESS BROKERAGE INTERNATIONAL
At Princess Brokerage International, our priority is to achieve a timely sale with maximum return. With 50 years’ experience, 110 yachting professionals and 20 European locations we mean business when it comes to selling your yacht. In fact in last year we were 40% quicker than the industry average to complete a sale*.
Princess Brokerage: Telephone: 01489 557755 Email: brokerage@princess.co.uk www.princessbrokerageinternational.com *Based on industry average days to sale as reported by YachtWorld, Q1 Market Index 2017
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OUR 5-POINT PROMISE UNIQUE TO PRINCESS BROKERAGE INTERNATIONAL: Fastest to sell: 40% quicker* than the competition, from start to finish Part-exchange pledge: We will offer to underwrite a part exchange against any brokerage yacht Princess Approved warranty: On all 2010+ boats subject to negotiation and survey Inclusive technical handover: Offered at no additional cost, irrespective of the location of your yacht Trusted and transparent: Unrivalled market knowledge and experience with ABYA, MYBA accreditation
Visit princessbrokerageinternational.com to see the selection of brokerage yachts available
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THE WORLD’S LARGEST PROVIDER OF PRINCESS SALES AND SERVICE
UK OFFICES
TELEPHONE
LONDON
+44 (0)207 499 5050
SOUTHAMPTON
+44 (0)1489 557755
PLYMOUTH
+44 (0)1752 600657
SERVICE SOUTHAMPTON
+44 (0)2381 103170
SERVICE PLYMOUTH
+44 (0)1752 600657
PARTS DEPARTMENT
+44 (0)1752 893031
EUROPEAN OFFICES
TELEPHONE
PUERTO BANUS, MARBELLA
+34 952 818 141
PUERTO PORTALS, MALLORCA
+34 971 676 439
PORT ADRIANO, MALLORCA
+34 971 234 140
CALA D’OR, MALLORCA
+34 971 643 353
SERVICE MALLORCA
+34 971 695 437
GERMANY
+49 160 616 1640
OUR EXPERIENCED DEALER PARTNERS
TELEPHONE
ISTANBUL, TURKEY
+90 212 661 7252
BODRUM, TURKEY
+90 252 382 5190
IBIZA
+34 971 338 394
MENORCA
+34 971 354 208
SCOTLAND
+44 (0)7515 575420
SWITZERLAND
+41 (0)41 620 3700
CHANNEL ISLANDS
+44 (0)1534 491506
EAST COAST, UK
+44 (0)1702 258 885
POOLE, UK
+44 (0)1202 797 777
REGISTERED OFFICE 6 ATHENA COURT, TACHBROOK PARK, WARWICK, CV34 6RT, ENGLAND REGISTERED IN ENGLAND NUMBER: 829659
www. p r i nce ss .co. u k OUR KNOWLEDGE IS YOUR LUXURY
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VAT NUMBER: 120 9973 64