Good Measure Food Bank Training by PORTICO Canada

FEBRUARY 2021

Volunteer Training

01 ABOUT GOOD MEASURE Who We Are: We are a Mississauga-based food bank operating inside Christ for Life Ministries Church. We are followers of Jesus Loving our Neighbours. Who We Help: Region of Peel We serve everyone regardless of race, religion, age, gender, background, etc. believing they are each loved and valued by God. Why? With an extensive list of food banks in Mississauga, why operate another? Jesus calls us to take care of those in need Physically James 2:16 Proverbs 19:17 Hebrews 13:16 Spiritually (The Gospel) Matthew 28:16-20 (The Great Commission) 1 Corinthians 2:1-5 Matthew 10:32 Where: When?

Christ for Life Ministries 3607 Wolfedale Road Mississauga ON L5C 1V8 Food Pick-Up Hours Wednesday: 12:30 pm-3:00 pm Thursday: 10:00 am-3:00 pm Friday: 12:30 pm-3:00 pm

Practices & Procedures COVID-19 **All Volunteers will receive an updated COVID-19 Workplace Safety Plan** Confidentiality Please see _____ for GMFB’s confidentiality agreement You may be exposed to private information about Food Bank clients, families, volunteers, donors in the regular course of their duties. Respect the dignity and privacy of all people affiliated with the Food Bank client, donor and volunteer information will be used only for agency business and will be kept confidential. Volunteers/Workers will not discuss private information about clients or other volunteers, Dress Code All volunteers /staff must dress in attire that is suitable to the workplace. Casual attire is appropriate but clothes that show the midriff, low-cut blouses, muscle shirts/tank tops, short shorts, or low rise jeans will not be allowed. No high heels, sandals, Crocs, flip flops or other types of open toed footwear will be worn in the food bank or processing area due to safety concerns. Staff reserves the right to ask any inappropriately dressed volunteer/worker to leave and change into acceptable clothing before continuing to work their shift. Personal Hygiene Staff are expected to maintain a high level of personal hygiene so as not to intrude on the comfort of others. Smoking Policy Smoking is not allowed anywhere in the building, around the building, in the vehicles, at pickup points or at any of our distribution locations. No smoking on church property. Smoking Policy Smoking is not allowed anywhere in the building, around the building, in the vehicles, at pickup points or at any of our distribution locations. No smoking on church property.

03 Brief Overview Before you enter Put on your mask Check over the list of COVID-19 symptoms If you answered “Yes” to any of the symptoms DO NOT ENTER the building If you answered “No” all of the symptoms proceed to enter the building When you enter Sign in at the front table Wash your hands Volunteer Drivers & Driver Assistants Look over the donation pick up schedule. Plan route accordingly Ensure there are a sufficient number of boxes in the van. Load more if necessary Fill in mileage booklet. Go on route-Pick up donations Drop of donations back to Good Measure. Assist on-site volunteers. Weighing in donations, appropriately storing donations Prepare boxes for drop off according to family size, dietary restrictions/allergies & supply.

Assisting a Client Due to COVID-19, we have transitioned to an appointment-based model. Volunteer #1 The client will ring the doorbell, or you will see them outside Ask for their name, check the Square Space Appointments App on the iPad to confirm their name and the appointment time is correct Once their appointment is confirmed: Ask if they would like to wait outside or inside the building If they would like to wait inside Ask them to answer all listed COVID-19 questions If they answer “Yes” to any of the questions they are unable to come inside the building. If they answer “No” allow them to come inside the designated waiting area Ask them to fill out our COVID-19 Tracking sheet Confirm dietary restrictions/allergies with them Notify Volunteer #2 of client(s) arrival State Family Size to Volunteer #2 Alert Volunteer #2 of any dietary restrictions/ allergies Book in next appointment and converse with client while volunteer # 2 prepares groceries. Volunteer #2 Place Box on scale and click “Zero” (this will zero out the weight of the box) Prepare groceries according to family size, dietary restrictions & supply of product Weigh out & Document: weigh groceries & document accordingly on “Weight Out” sheet provided Using a shopping cart, wheel out groceries to the client. Sanitize cart in between clients

Early/Late Clients

Early Clients If the client is more than 10 minutes early and the current clients’ appointment has not concluded, kindly let the client know you will serve them after. Late Clients If the client is more than 10 minutes late and another client has arrived at their appointment slot, kindly let the client know that they will have to wait until after the current client's appointment is completed. Notes: Kindly remind clients to always arrive at their designated times Appointment times are designated to avoid clusters of people forming

CONFIDENTIALITY AGREEMENT Good Measure Food Bank Confidentiality Agreement Good Measure Food Bank has a duty to maintain a strict level of confidentiality for its clients, donors, staff & volunteers. As a volunteer, you may be exposed to sensitive, donor, staff & volunteer information. I __________________ __________________ hereby agree: (FIRST NAME) (LAST NAME) A. To not disclose any private information regarding the food bank operations and its clients, volunteers, donors & staff to any person except where required by law during or after the completion of my volunteer work B. To not misuse information. Accessible information will only be utilized for its expected Food Bank purposes. C. I understand that failure to act in accordance with this agreement could result in volunteer termination

____________________________________________________ Volunteer Name (Printed) (Date)

_________________________ Parent/Guardian Signature (If volunteer is under 18 years old) I have read and understood the confidentiality agreement ___________ Initial

Good Measure Food Bank Evangelism Training Key Verse “Truly, truly, I say to you, he who believes in Me, the works that I do, he will do also; and greater works than these he will do; because I go to the Father. Whatever you ask in My name, that will I do, so that the Father may be glorified in the Son. If you ask Me anything in my name, I will do it. If you love me you will keep My commandments.” John 1:12-15

Why do we share the Gospel? We are all commanded to share the Gospel, as believers Matthew 28:16-20 (The Great Commission) We believe In Jesus and His heart for those who are lost Luke 15:1-7 (The Lost Sheep) We love & Remember We are called to love God and love people Matthew 22:36-40 We live in a broken world that needs Jesus. We don’t want people to go to hell & neither does God, He wills for all to be saved. We remember what God did for us. Ephesians 2

How do we share the Gospel? Keys We Share In Love, not out of obligation. It is our duty to share the Gospel, we share out of faith and love James 2:14-26 1 Corinthians 13 Evangelizing is a lifestyle, not a program Your journey with evangelizing may start at the Food Bank, but it doesn’t end here! We are all called as Christians to share the good news of Christ

0 8 Practical ways to Share the Gospel

Practical ways to Share the Gospel “For I am not ashamed of the gospel, for it is the power of God for salvation to everyone who believes, to the Jew first and also to the Greek. For in it the righteousness of God is revealed from faith for faith, as it is written, “The righteous shall live by faith.” Romans 1:16-17 ESV The Three Circles Video: 3 Circles In 3 Minutes That Could Change Your Life 1st Circle Genesis 1&2 God always wanted to have a relationship with us. When He created the world it was perfect and we got to walk in the garden with Him. 1st Arrow: Sin Genesis 3, Romans 3:23 We sinned. This separated us from God because He is Holy. 2nd Circle This caused brokenness, adultery, lying, murder etc. Romans 1 3rd Circle: Jesus God loved us so much that He provided us with a way out of sin, brokenness. A way for us to be restored back into a relationship with Him. He did this by sending His son, Jesus, who came down into our world to willingly die on a cross where He would take away and carry our sins. 3 days after His death He would rise from the dead

Practical ways to Share the Gospel 2nd Arrow: Repentance & Believing As a result of Jesus’ sacrifice, He declared that if anyone would turn away from their sin and make Jesus their Lord that they (into 3rd arrow) 3rd Arrow Would be forgiven and made new and restored back into a relationship with God as their Father just as he always intended. His perfect design. Questions After: *Always ask where they see themselves in the diagram, if they answered brokenness (2nd Circle), where would they like to be?

Personal Testimonies Your testimony has power. Revelation 12:11 Briefly describe your life or struggle before Jesus. For example: Before Jesus I was afraid. Afraid of disappointment, failure. The transformation For example: But Jesus freed me from my fear. The result For example, I learned that I did not have to walk alone, but there is a God who loves me and is with me always there. Now, I live for Him and He gives me the confidence to walk boldly in Him regardless of circumstance.

Practical ways to Share the Gospel Signs, Wonders Miracles How do Signs Wonders & Miracles bring people to Jesus? God does Miracles through us and gives us boldness to preach His Gospel Acts 4:27-33 Brings the Kingdom of Heaven on Earth Luke 11:20

Hearing the voice of God God speaks to us in different ways The Bible (The Written Word) Our main source We sift everything we hear through the Bible 2 Timothy 3:16 Visions & Dreams Joel 2:28 Acts 10:9-16 Word of Knowledge Revealing of someone's life to another by the Holy Spirit. Can be about past or present John 4:17-28 (The Woman of Samaria) Word of Wisdom The solution to a problem revealed by the Holy Spirit Matthew 10:19-20 Prophecy Forth & Foretelling Forth Telling: Speaking forth the word of God to a present situation Foretelling: Speaking about the future Often works together with words of knowledge Through the Body of Christ Acts 13 Creation & Nature Job 12:7-10

Practical ways to Share the Gospel Is it the voice of God? A word will always be Edifying, Encouraging & Comforting 1 Corinthians 14:3 Should be Biblical, of the Character of God It should not leave people broken. Our words should always leave people edified, encouraged or comforted. For Example: If the Holy Spirit reveals that an area in someone’s life where there is fear, He wants to restore it. He does not want to leave people in their state of brokenness.