Erin Gladfelter

WOMAN LEADER:

ERIN GLADFELTER, CIC, AFIS

Agency: Keller-Brown Insurance Services

Location: Shrewsbury, PA

Job title: Commercial Insurance Supervisor

Years in the industry: 10

How would you describe your leadership style?

I take a people-centered approach. The morale of my team is really important to me. When we enjoy what we do and who we are with, we are more effective and efficient as a team. I want to see everyone succeed and will do what is needed to get them there – promoting independence, involvement in setting processes, and daily/weekly recognition of accomplishments.

What professional accomplishment are you most proud of?

I am most proud of maintaining a book of business and continuing to earn client relationships that were passed from a tenured co-worker when she retired. Being able to maintain those relationships to make the transition seamless for our clients was huge for our agency and for me personally. Earning my CIC came in a close second though – those tests are brutal!

What words of wisdom would you offer young women just beginning their insurance career?

Go into it with an open mind, ready to learn. Things are changing every day and there is a lot of new trending technology, but sometimes the things that don’t change are some of the most important – how you build relationships and knowing the coverages and how they impact your clients. There are lots of opportunities for continuing education, and the more you learn, the more prepared you are to help guide your clients.