Australasian Bus & Coach 434 October 2023 by Prime Group

ABC

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A/C Focus: Thermo King Feature: Supply Chain BIC: Industry updates

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IGNITION

SEAN MORTELL – EDITOR

Advocating for the bus industry Recent major heavy vehicle announcements within Australia show the need for the bus and coach industry to receive the attention it deserves

t was the call the entire heavy vehicle industry in Australia was waiting for. Late last month, the federal government, through assistant transport minister Carol Brown, announced a sweeping safer freight vehicles package. Headlining it was the news that truck width rules will change in Australia to allow the maximum width of trucks here to reach 2.55 metres instead of 2.5 metres if they come fitted with a range of safety features. This decision means a whole new range of heavy vehicles can enter Australian shores and be legally able to run on our roads. However, there has been no indication that this same sentiment will be extended to buses and coaches, with the changed rules not even covering trailers.

Instead, the Bus Industry Confederation (BIC) estimates this change is still years away for the bus industry, with the peak body adding vehicle width to a bulging list of topics to push to government that includes retention and recruitment, local content definitions, the zero-emissions transition and supply chain difficulties. All of this is covered in our exclusive chat with BIC’s national technical manager Dean Moule, who was gracious enough to leave no topic off limits in our chat from page 54. Despite these challenges, there are still many great stories of supplier and operator partnerships becoming a heart-warming win-win throughout Australia. One of these comes courtesy of Fuso and Adelaide’s Kanga Coachlines on page 18, with the latter

“We investigate another pressing bus industry issue in the impact of port problems on the slowing of the supply chain.”

ABC October 2023 busnews.com.au

discussing its historical links to the Rosa. From page 22 we investigate another pressing bus industry issue in the impact of port problems on the slowing of the supply chain. There are solutions that can prevent OEMs from suffering from major delivery delays, but the fix is easier said than done. Now onto the main topic of October, which is the diverse and intriguing HVAC sector for Australian buses and coaches. This feature has made for a very busy magazine this month, with the likes of AC giants Queensland Thermo King discussing its internal revamp on page 42, while rising suppliers like Hispacold (page 26) and Coachair (29) give us some insight on their recent growth. With well-known market players like Valeo (page 39) and Denso (35) also joining in on the AC focus, these stories highlight the innovation and deep thinking that many HVAC companies are putting into their latest product lines and service capabilities. We also heard from the air filtration and purification side courtesy of United Safety who, from page 32, have plenty in the works that are designed to boost patronage numbers onboard bus and coach services. Piave Refrigeration gives us a look into its unique standpoint in the HVAC sector from page 44, while Webasto’s latest AC technology is worth noting. Outside of our HVAC feature, VDI/ Yutong has yet another model it’s preparing for the Australian market from page 50, while Volvo continues its electric evolution and Scania has developed its NSW service game. Alongside yet another impressive month of deliveries and another eye-catching Best Bus photo winner, this jam-packed edition of ABC is a highlight for 2023. We hope you enjoy reading it.

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contents ISSUE 434 OCTOBER 2023

EDITORIAL COO: Christine Clancy ph: (03) 9690 8766 e-mail: Christine.Clancy@primecreative.com.au Editor: Sean Mortell e-mail: Sean.Mortell@primecreative.com.au Trader Transport Managing Editor: Geoff Crockett e-mail: geoff.crockett@primecreative.com.au

PRODUCTION Art Director: Bea Barthelson

PRINTING Brougham Press

42. a/c feature | queensland thermo king INTERNAL INVIGORATION

ADVERTISING

44. air-conditioning feature | piave refrigeration PART PERFECTION

Business Development Manager – Bus: Matt Alexander ph: 0413 599 669 e-mail: Matt.Alexander@primecreative.com.au

Queensland Thermo King first began looking at ways to evolve its processes last year. Now, with new appointments and roles in place, the HVAC giant is intent on providing Australian operators with end-to-end solutions

In the years since it was first founded, Piave Refrigeration has established itself as a one-stop shop for high quality parts and engineering servicing support for bus and coach HVAC systems

52 In the know

4. editorial | advocating for bus

Recent major heavy vehicle announcements within Australia show the need for the bus and coach industry to receive the attention it deserves

8. news | all aboard

46. air-conditioning feature | webasto HVAC SPECIALISTS

Well known for its range of solutions, Webasto also has a suite of HVAC products ready to keep local buses and coaches at the ideal temperature

49. feature | volvo MILESTONE DELIVERY

A collective effort has helped deliver a new wave of Volvo electric buses to a popular Queensland operator

50. feature | yutong LEADING THE CHARGE

Since her recent commencement at Yutong distributor VDI Australia, Sara Clark has found a new electric model to be an early favourite

An overview of the latest Australasian and international bus and coach news that you need to know

52. feature | scania AT YOUR SERVICE

18. cover story | fuso ROSA ROMANCE

54. feature | bic INSIDE ADVOCACY

22. feature | supply chain LEFT STRANDED

57. column | busnsw A VIABLE AND SUSTAINABLE FUTURE

features

Scania NSW is using its team of experienced hands to continue serving its loyal Australian customers

As a large Adelaide operator, Kanga Coachlines has changed focus and locations throughout its history, but it’s never wavered with its preference for the Fuso Rosa

From zero-emissions technology to safety concerns, BIC has plenty on its plate as it continues pushing for a bus and coach industry with a bright future

Many local bus and coach OEMs are hurting as they struggle to receive and deliver new models. ABC looks into how the industry can do its best to circumvent the current issues being seen at Australian ports

26. air-conditioning feature | hispacold BREATHING EASY

Since committing to furthering its Australian operations, Hispacold has been intent on combining the latest HVAC technology with the brand’s trusted durability

29. air-conditioning feature | coachair FANTASTIC FOUR

In the past five years, Coachair has built a team that is taking the brand’s servicing side to the next level

32. air-conditioning feature | united safety KEEPING CLEAN

The winning photo of October’s Best Bus competition takes us to the nation’s capital for a striking bus shot

departments

62. bus marketplace | classifieds FOR SALE!

Check out all these great listings from some of the leading bus and coach companies on the planet. Have a look and see what you might find

65. events INDUSTRY EVENTS FOR 2023

35. air-conditioning feature | denso ELECTRIC EVOLUTION

66. factory facts | bus deliveries MONTHLY RESULTS

39. air-conditioning feature | valeo WHIRLWIND DECADE

70. back seat | news SKY HIGH

ABC October 2023 busnews.com.au

www.busnews.com.au/subscribe ph: +61 (0)3 9690 8766 – Mon-Fri 8am-4.30pm (EST) e-mail: subscriptions@primecreative.com.au mail: 379 Docklands Drive, Docklands VIC 3008 Australia

Annual subscription rates (12 issues): Australia: $99* NZ: $A109 Overseas: $A170 (Australian air-mail only) *price includes GST

EXECUTIVE GROUP CEO: John Murphy Head of Customer Experience: Regina Fellner Trader Group Sales Director: Brad Buchanan

59. competition | best bus FLAG FUN

Be sure not to miss out on an opportunity for these fantastic in person events

Since expanding into Australia, Valeo has continued building on its electric HVAC foundations for local bus and coach customers

SUBSCRIPTIONS

As BusNSW opens its membership registration for the year ahead, it says there are plenty of reasons to get involved with the state bus and coach association

United Safety is using its seventh acquisition in Australia to expand its capabilities in the HVAC and air quality markets for buses and coaches

With a commanding history in automotive airconditioning, DENSO is teasing an exciting new electric innovation that builds upon prior successes

Trader Group Sales Manager: Asanka Gurusinha ph: 0423 312 298 e-mail: Asanka.Gurusinha@primecreative.com.au

We have all the latest bus and coach supplier sales data collected and recorded for you review, check out how the market has performed in the past month

Since landing in Hobart five years ago, the SkyBus service has survived some unexpected challenges and is now flourishing in the Apple Isle

379 Docklands Drive, Docklands VIC 3008 T: 03 9690 8766 www.primecreativemedia.com.au

ISSN 1324-8634

DISTRIBUTION

Distribution within Australia and New Zealand and beyond by paid subscription to the owners and managers of: • route buses • government bus operations • school buses • extended and day tour operations • express coaches • country and charter operations • bus and coach manufacturers • equipment suppliers • tourism attractions • railways management. Australasian Bus & Coach (ABC) magazine is owned by Prime Creative Media. All material in ABC is copyright and no part may be reproduced or copied in any form or by any means (graphic, electronic or mechanical including information and retrieval systems) without written permission of the publisher. The Editor welcomes contributions but reserves the right to accept or reject any material. While every effort has been made to ensure the accuracy of information Prime Creative Media will not accept responsibility for errors or omissions or for any consequences arising from reliance on information published. Opinions expressed in ABC are not necessarily the opinions of, or endorsed by the publisher unless otherwise stated.

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NEWS

QUEENSLAND GOVERNMENT TO INVEST $134M IN LOCAL BUS PRODUCTION Queensland premier Annastacia Palaszczuk has announced a plan to build 200 buses in Queensland, with a $134 million investment designed to back local jobs, skills and training. The initial investment will drive the plan, with the Queensland Department of Transport and Main Roads (TMR) currently undertaking an independent procurement process for the buses. The plan is expected to restore Queensland’s bus manufacturing sector, which has been subject to significant pressures due to low order volumes. The $134 million investment is designed to support hundreds of local jobs. “This is an investment in Queenslanders and the future of our skilled manufacturing sector,” Palaszczuk says. “We know that when we build here in Queensland, we are supporting local workers, local suppliers and the next generation of skilled bus builders. “We make no apologies for backing Queensland workers – 8

whether it’s trains or buses, they are built better when they’re built by Queenslanders. “I look forward to the procurement process coming to an end and the appointment of a bus builder soon after.” The buses will be fully accessible to ensure all Queenslanders have access to public transport, including people in wheelchairs and people travelling with luggage or prams. “When Brisbane City Council decided to build its new Metro fleet overseas, Queensland manufacturing workers missed out,” Queensland treasurer Cameron Dick says. “The Queensland government will always support local manufacturers and local workers to ensure automotive manufacturing remains a strong part of Queensland’s diverse economy.” Once built, the buses will be owned by the state and operated by Transport and Main Roads. The buses will also support transporting rail passengers during periods of disruption or planned track maintenance.

ABC October 2023 busnews.com.au

Above: Queensland is funding local bus manufacturing

“We make no apologies for stipulating these buses must be built here in Queensland to support local jobs and help to ensure the ongoing viability of bus manufacturing in our state,” Queensland transport minister Mark Bailey says. “The procurement will specify that the first buses delivered will meet Euro Six emissions standards, which run with 83 per cent fewer emissions than current diesel buses on our network. “At least a quarter of the buses delivered as part of this procurement will be zero-emissions buses, which will support the government’s commitment that all new buses move towards a zero-emissions fleet. “Getting commuters to and from home is a big job and we’ll need a big fleet to support that work, as well as help keep rail customers moving during construction works. “The procurement process is being finalised and we will continue to keep industry in the loop.”

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NEWS

BLK AUTO ANNOUNCES INDUSTRY VETERAN AS NEW SALES MANAGER In a major boost for Queensland based bus and coach brand BLK Auto, it has announced the appointment of a new sales manager. Mark Nichols will assume the role at the bus importer and distribution company, bringing a wealth of knowledge and expertise to BLK Auto from his career spanning more than 30 years in the passenger transport industry. Nichols began his career at North Coast Bus and Coach more than 30 years ago, where he honed his skills as a coach and motor body builder. He then moved on to Higer Bus Company before joining MAN, where he served as the regional sales manager for NSW. In his most recent role as sales manager in Australia and New

Zealand for MAN Bus with Penske, Nichols played a crucial role in the growth of the MAN product in Australia. BLK Auto leaders have moved to welcome Nichols to the company. “We’re thrilled to welcome Mark Nichols into the BLK Auto family as our new sales manager,” BLK Auto executive David Jiear says. BLK Auto general manager Sean Smith says: “Mark’s deep industry knowledge and customer-focused approach make him a perfect fit for our team.” “We’re confident that his expertise will contribute significantly to our continued success and growth.” Passionate about the industry, Nichols has a strong focus on building long-lasting relationships with customers.

Above: New BLK Auto recruit Mark Nichols

BLK Auto says he understands the importance of not just making the initial sale, but also becoming a trusted business partner to each operator. BLK Auto operations manager Kylie Bellamy says BLK Auto is thrilled to have him on board as his proven experience and customer-centric approach will be invaluable to the company. “I have known Mark for many years and have always found him to be a very personable and professional individual with great morals and will further complement the BLK sales team,” she says. Nichols joins BLK Auto at an exciting time, with a range of new models set to be released in the next year. Additionally, BLK Auto is also further expanding its battery electric vehicles and fuel-cell electric vehicles, solidifying its commitment to sustainable transport solutions. While Nichols is based in BLK’s Queensland office in Yatala, he says to expect to see him around the country as he visits operators and end users. “I’m excited to be a part of BLK Auto at this pivotal moment,” Nichols says. “With the upcoming release of new models and the expansion into electric vehicles, I see a bright future not only for myself but also for BLK Auto and our valued customers. “I view the relationship with my customers as more of a partnership.”

Operator Murrays Coaches has announced that it has acquired charter operator Palmers Coaches. For more than 30 years, Murrays has been operating in Southern Queensland and now, with this acquisition, it will extend its services further into Miles and its surrounds. “Kim and Rick have built an amazing business over the years

and we are proud to continue their legacy,” Murrays says. “While the Palmer’s name will no longer be used, you can still expect the same great service and local know-how. “You’ll be working with the same dedicated team of staff, just under a different name.” Murrays says people who have previously worked with Palmers are invited to get in touch.

ABC October 2023 busnews.com.au

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MURRAYS ACQUIRES PALMERS COACHES

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www.styleride.com.au

NEWS

In another positive piece of news for Yutong and its Australian distributor VDI, VDI Australia has announced that it has appointed Sara Clark to its national sales and marketing manager position. The well-known industry name will bolster VDI’s ranks as it continues to grow its presence in Australia. VDI managing director Peter Woodward says Clark’s appointment is a significant addition to the VDI senior leadership team. “The leadership of VDI’s national sales operations is at a critical phase as we continue executing our strategic imperatives,” Woodward told ABC. “We anticipate continued growth of the brand in Australia as VDI leads the charge with the bus industry’s transition towards electrification.” Clark’s appointment underscores VDI’s strategic focus and commitment to its zeroemissions model range. This includes the addition of the D7E and C12E models and 12

the commencement of VDI’s Brisbane production facility, where Yutong’s E12 electric lowfloor city bus is currently being assembled under VDI’s local content program. “Sara comes to us with extensive experience in the Australian automotive industry,” Woodward says. “She brings expertise in manufacturing, logistics, wholesale and retail areas of the Australian automotive market, encompassing passenger, commercial, heavy duty and bus. “Her proven track record, knowledge and industry reputation align strongly with VDI’s corporate values. Sara will contribute strongly to this exciting phase of VDI’s journey.” Clark says the growth of the Yutong bus model range in Australia has been strategically oriented and has solidified VDI’s position as the fastest growing bus brand in Australia. She says through its customer centric planning and investments in company owned and operated outlets nationally, VDI has proven

ABC October 2023 busnews.com.au

Below: Sara Clark has joined VDI Australia

to be a trusted and reliable business partner here for the long term. “Yutong is already recognised locally as a leader in new energy buses who continue to produce innovative and fit-for-purpose mobility solutions for Australian conditions,” Clark told ABC. “It’s really an exciting time to be joining such a forwardthinking organisation.”

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NEWS

PREMIER TRANSPORT MAKES NOWRA ACQUISITION Operator Premier Transport Group has announced that it has successfully completed a new acquisition after signing off to acquire Stuart’s Coaches in Nowra.

Premier Transport Group director John King says the deal marks a significant milestone for the operator and opens up new opportunities for expansion.

“Stuart’s Coaches has built a strong reputation for providing excellent transportation services in the Nowra area, and we are excited to welcome their team into the Premier Transport Group family,” King says. “By combining our resources, expertise and fleet, we aim to enhance our service offerings and provide an even better experience for our valued customers.” King says Premier Transport Group is confident that the acquisition will strengthen its position in the market and allow it to serve a wider range of customers with its efficient transport services. “We look forward to working closely with the Stuart’s Coaches team to ensure a smooth transition and to continue delivering exceptional service to our clients,” King says. “Stay tuned for more updates as we embark on this exciting new chapter together.”

FIRST TRACKLESS TRAM ARRIVES IN CITY OF STIRLING A significant milestone has been reached for the City of Stirling with the arrival of Australia’s first Trackless Tram. After a long journey from Shanghai, China, the 30m tram arrived at the City’s Administration Centre, where it will undergo testing as part of a trial with partners from Curtin University, ITSG, CRRC and Shanghai Electric. The trial will involve a range of experts that will examine how this technology works to help determine whether it can be implemented along Scarborough Beach Road. With its efficient and ecofriendly features, the trackless tram represents a mode of transportation that aligns with the City of Stirling’s vision for a sustainable city with a local focus. The tram will connect people to busy, vibrant areas, creating better accessibility and generating urban redevelopment

within the Scarborough Beach Road Activity Corridor. The Trackless Tram is the latest in sustainable mid-tier transport technology and has the potential to achieve positive economic, business, transport, innovation and sustainability outcomes. “The Trackless Trams could be a game changer for Perth and encourage people to make the switch out of their cars and onto public transport,” the City of Stirling says. “It’s part of our plan to reduce congestion, improve access to employment and contribute to urban regeneration.” As a net zero emission vehicle, the Trackless Tram will also support a reduction in carbon emissions as well as decreasing the number of cars on the road. However, the City of Stirling says it will require collaboration across community, business and government sectors. The trial of the Trackless Tram will run through to November,

where locals and stakeholders will have the chance to ride the tram and be part of some user experience testing. In conjunction with event partners and sponsors, the City of Stirling will present a Net Zero Transit Symposium on November 21 and 22 at Rendezvous Scarborough. The $2 million business case and trial for the Trackless Tram has been funded by the federal government. The project is being delivered with partners Curtin University, CRRC, Shanghai Electric and Infrastructure Technology Solutions.

Above: The Trackless Tram trial will run until late November

ABC October 2023 busnews.com.au

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NEWS

MORE THAN 200 EXTRA SERVICES TO HIT COFFS HARBOUR The NSW government has announced a major public transport boost in Coffs Harbour, with its public bus network set to be overhauled. In the major changes, more than 200 extra bus services will be added to the weekly schedule alongside an expansion of the popular Woopi Connect on demand service. The government says the service improvements will roll out across the Coffs Harbour bus network, covering a large area stretching from Grafton and Red Rock in the north to Macksville and Grassy Head in the south, as well as Bellingen and Bowraville in the west. The improved network will include weekday buses every 30 minutes between Park Beach Plaza, Park Beach, the jetty and Coffs Harbour CBD, as well as to and from Southern Cross University and Toormina Gardens. There’ll also be faster and more direct bus services between Coffs Harbour and the northern beach suburbs, while new weekday peak express services will run to connect onward travel towards Coffs Harbour. Additionally, more weekend and public holiday services will run alongside extra services to Coffs Harbour Airport and town bus services to be made available in the Bambara Drive housing estate. “From the end of October, there will be more than 200 extra weekly bus services for residents and visitors to Coffs Harbour,” NSW regional transport and roads minister Jenny Aitchison says. 16

“This represents an increase of around 19 per cent on the current timetable.” In addition, the popular Woopi Connect On Demand bus service, which already provides flexible and convenient public transport options for people in Coffs Harbour’s Northern Beaches area, will expand to include Sandy Beach and Emerald Beach. Woopi Connect will also extend its hours of operation, including longer hours on Saturdays and brand new on-demand services on Sundays and public holidays. Transport for NSW has worked closely with Coffs Harbour City Council, Forest Coach Lines and Busways to plan the new bus network, which is being delivered as part of the NSW government’s

ABC October 2023 busnews.com.au

16 Regional Cities Services Improvement Program. “One of the main benefits will be more regular and direct services, making public transport an even more attractive and hassle-free option for locals and visitors, while at the same time reducing congestion on our roads,” Aitchison says. “The NSW government is committed to delivering and investing in better public transport services that every member of the community can benefit from. “The changes I announced are the result of listening to what the community wanted, building stronger partnerships with transport providers and valuing the pivotal role public transport plays in connecting communities.”

Above: Coffs Harbour will benefit from a reinvigorated bus network

INTERNATIONAL NEWS

KINETIC OPENS LATEST ELECTRIC BUS DEPOT IN WEST AUCKLAND Australasian bus and coach operator Kinetic has announced that it has opened its latest electric bus depot in New Zealand. The new depot was officially opened in West Auckland, with 43 new zero-emissions buses added to the city’s bus network in partnership with Auckland Transport. The New Lynn depot has the latest technology to reduce burden on the grid and will help to improve Auckland’s zero-emissions bus fleet. The milestone follows the recent opening of Kinetic’s first fully electric depot in East Auckland that’s now home to 35 electric buses. As part of the depot upgrade in West Auckland, 26 chargers that are capable of charging two buses each simultaneously have been installed to charge the fleet overnight. By April next year, Kinetic expects 86 zero-emissions buses to be operating from the depot, making it the nation’s largest all-electric bus operation. These ZEBs are among 152 electric buses Kinetic is delivering in partnership with Auckland Transport to accelerate the decarbonisation of the city’s urban bus network. Head of Kinetic in NZ Calum Haslop says Kinetic is fully committed to reducing the

environmental impact of bus operations. “Auckland is casting a light on a path that progressive cities can follow as we accelerate the adoption of transport technologies and improve the resource efficiency of our bus operations,” Haslop says. “This new technology manages when and how much each bus is charged, which is very important for load management on the Vector network and using off-peak energy prices. “Auckland now has one of the most expansive electric bus fleets in NZ, and we’re excited to be in the front seat and on the front line driving this transformation on a grand scale.”

AT’s Executive General Manager of Public Transport Services Stacey van der Putten says this is another significant step forward in implementing the Low Emission Bus Roadmap to decarbonise Auckland’s public transport. “It aligns with the government’s 2035 mandate for the full decarbonisation of urban buses in New Zealand,” she says. “It’s been exciting to witness the transition to electric buses recently and we know our customers are enjoying the cleaner, quieter travel. Auckland Transport is creating an efficient and sustainable transport network that helps Tāmaki Makaurau Auckland become a truly liveable city and region.”

Above: Kinetic has helped Auckland Transport open a new electric bus depot in NZ

busnews.com.au October 2023 ABC

FEATURE

FUSO

ROSA ROMANCE As a large Adelaide operator, Kanga Coachlines has changed focus and locations throughout its history, but it’s never wavered with its preference for the Fuso Rosa

WORDS SEAN MORTELL IMAGES GRAEME NEANDER

hen Kanga Coachlines first started in the 1980s, it was all about selfdrive hires. From these humble beginnings for the South Australian based operator, the Fuso Rosa quickly became a popular part of its 15 bus self-hire fleet. “Back in the early days we were only doing self-driving services and the Rosas were extremely well-liked,” Kanga Coachlines CEO and owner Julian ‘Jules’ Roeger told ABC. “Everyone wanted to hire them because they had extra capacity with seats compared to other mini-bus models. The Rosas quickly became a staple to our self-drive success.” The original Kanga Hire soon became an extension of a trailer hire business in Al’s 18

ABC October 2023 busnews.com.au

Trailer, with the pair merging to become Kanga Coachlines. Nowadays, the operator has grown, turning its 15 bus fleet into around 70. Ever since those foundation years, the Rosa has been critical to its success. Roeger is now at the helm of an expanding enterprise, with Kanga Coachlines having made acquisitions in recent years to ensure it grew post-COVID. When the operator was first starting to move away from its self-drive roots in the late 20th century, its mini-bus fleet was shared between Rosas and Toyota Coasters. It was the steady seating configuration of the Rosa that soon won out as Kanga Coachlines went down a pathway that would lead to a fruitful partnership that is still ongoing with Fuso and salesman Brenton Chambers. “The Coasters and Rosas used to both

be part of our fleet, but Coasters dropped the seating capacities and had less models available, so we went with the bigger option in the Rosa,” he says. “We’ve since only tried to buy new Rosas as we’ve had a good run with them and love the product.” In the years that have followed, Kanga Coachlines has moved its identity from the self-drive hire side to the flourishing charter sector. This process began in the early ‘90s when Kanga successfully acquired a government disability run. In no time, its fleet doubled in size and a thriving operation began to take shape. When this expansion started, Kanga Coachlines hunted for new vehicles to add to its mini-bus fleet. At the time, there was a large pool of Rosas available from Fuso, with short delivery times and the availability of the model ensuring Kanga

Through the Rosa’s popularity, it got to the point where we couldn’t do that anymore, so we decided to go with charter and buy more Rosas. used the Rosa to grow in its initial phase as an operator. “It’s still the same case today, the Rosas remain a very accessible model for us,” Roeger says. “We’d have around 25 Rosas in our fleet, which is the most we have of one particular model. “Kanga has a variety of all different types of vehicles ranging from Volvos to King Longs, but the Rosa makes up a third of our fleet.” When asked to pinpoint the key reason behind Kanga Coachlines’ love for the Rosa, Roeger can’t

Opposite, Top: The Rosa has been a staple of Kanga Coachlines’ fleet Above: Roeger finds the driver’s space very easy to use Right: Its seating options make it perfect for small charter operations Below: One of many Rosas in the Kanga suite

pick just one. He says the model has always been easy to drive and remained simple in its design. Despite the odd issue over the years, Roeger has always received efficient help from Fuso to get buses back out on the roads quickly. Ranging from the older models to the latest generation that came out in the past year, Roeger has them all and loves the way the newest round of Rosas look while completing charter services. “We continue to buy Rosas because they continue to deliver for us as an operator,” he says. “We wouldn’t keep buying them if they weren’t ideal for us. I like the way the model looks, the new generation looks very smart and is corporate looking, while the driver usability is perfect for our needs.” Despite the successful growth that Kanga Coachlines has had in recent decades, it hasn’t been an easy transition for Roeger and his team. After being synonymous as a self-drive hire company for so many years, the operator found it difficult to back away from clients and friendships it had made throughout that time. It took the Rosa’s popularity

on charter runs and successful acquisitions for Kanga Coachlines to eventually turn its back on self-drive and instead open its eyes to the possibilities of the South Australian charter landscape. “We felt an obligation to continue serving people we’d been dealing with for 30 years,” Roeger says. “When we got busier, we began acquiring charter operators, but it was hard to stop doing self-drive services. “Through the Rosa’s popularity, it got to the point where we couldn’t do that anymore, so we decided to go with charter and buy more Rosas.” The decision soon paid off as Kanga Coachlines became a force at its small depot located just five minutes from the Adelaide CBD. For 20 years it ran charter services from the space before moving location

busnews.com.au October 2023 ABC

FEATURE

FUSO

The Rosa also has the only Advanced Emergency Braking autonomous radar at its level in its class, providing an updated option to the popular model.

Top: Roeger will continue bringing more Rosas into the fleet Above: The latest generation Rosa has unrivalled safety features Below: Kanga Coachlines is maintaining its Fuso partnership

to Mawson Lakes in a move that saw Kanga Coachlines explode as a popular operator. Kanga began its acquisition journey then, buying seniors travel club Eureka Tours before acquiring Farnham Roadlines. With this began an interesting tale of one Rosa that could never stay far away from Roeger’s hands. “We had bought a brand new Rosa in 2012 and sold it to Farnhams,” he says. “When we then acquired Farnhams, we also got the Rosa back before I sold it to Adelaide Star Bus. “Then, 18 months ago, we ended up acquiring them, so we got the Rosa back. I’ve just sold it again, meaning I’ve bought and sold this Rosa five times.” This 2012 model has done nearly 500,000kms and Roeger says it still looks brand new. Outside of these acquisitions, Kanga has also picked up Corston Coaches 18 months ago while it also just took over charter group Explorer Coachlines in Adelaide. Roeger says the main selling point that has held Kanga Coachlines in good stead has been its focus on good quality mini-buses and vehicles. He says the Rosa has been crucial to this focus on a quality fleet that provides great services for customers. “In all honesty, our fleet has been uniform and any large fleet benefits

ABC October 2023 busnews.com.au

from the uniformity of its vehicles,” he says. “Being able to have so many of the same vehicles means drivers don’t have to familiarise themselves with four or five different models. “The Rosa has been so reliable and it hasn’t changed much in design. This means we can have a 10-year-old Rosa work in the same way as a brand new one, helping us when it comes to flexible rostering.” Although Roeger has enjoyed the consistent nature of the Rosa, Fuso has been working hard behind the scenes to make important updates. The latest generation Rosa now features the most advanced safety features to ever appear in the Australian light duty bus class, including Advanced Emergency Braking, a Lane Departure Warning System as standard and an Electronic Stability Program. The Rosa also has the only Advanced Emergency Braking autonomous radar at its level in its class, providing an updated option to the popular model. “These buses carry our most precious cargo, whether it be on school runs or nursing home day trips, so it’s imperative that fleet operators consider these safety features,” Daimler Truck and Bus Australia president and CEO Daniel Whitehead says. “There is only one light duty bus in Australia with this level of Advanced Emergency Braking, only

one with Lane Departure Warning and only one with Electronic Stability, and that is the new Fuso Rosa. “There are many other benefits introduced by the upgraded model, but nothing as important as the features that will help protect the ones we love.” Significant upgrades to the Rosa’s interior results in a new-look dashboard that is both practical and stylish, including a passenger side airbag, a new climate control display and new key control switches. Available in standard and deluxe trim levels and with either 25 or 22 seat configurations, the Rosa Roeger has grown to love is staying true to its identity. The plan for Kanga Coachlines is to continue growing as a major Adelaide operator. With more and more services planned for Roeger and his team, he is ready to take on more of his beloved Rosas when the opportunity presents itself. “We’ve got a deal with the local Fuso dealership that when they get more Rosas in, we’ll be notified,” he says. “We recently took delivery of six more in the last few months, with four more planned to be delivered by the end of this year. “Our reputation for quality vehicles means we have a long list of clients happy to take on our older models, so we’ll be able to soon move them on and replenish our fleet with new generation Rosas.”

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FEATURE

SUPPLY CHAIN

LEFT STRANDED

or bus and coach suppliers like Pete White, it’s been a nightmare. After rebounding from the dramas of COVID to once again sell plenty of vehicles to local operators, the Bus Stop Sales managing director was expecting a fruitful 2023. With orders placed and a busy year set to ensue, White has instead been left as one of many bus and coach manufacturers and suppliers struggling to see vehicles slated for delivery reaching Australian shores this year. “Bus Stop is currently awaiting 60 units from countries like China and Malaysia,” White told ABC. “Port congestion on the east coast of Australia means that on average, four 22

ABC October 2023 busnews.com.au

WORDS SEAN MORTELL weeks in Brisbane, Sydney and Melbourne is adding 12 weeks to the voyage for new buses to arrive in Australia. “This congestion and significant delays to products coming from those countries is not sustainable long-term.” It’s a harsh reality that White is having to combat. Despite introducing and then receiving orders for a variety of new bus and coach models to local customers in the past year, he is yet to reap the reward of these arrivals and deliver them to paying operators. White says the Bus Stop team is seeing a significant upswing in demand in all segments of the bus and coach market as transport makes a major return post-COVID. None of this upturn is

turning into large delivery numbers due to unprecedented congestion at major Australian ports. “We have some control over production timelines but we’re completely at the hands of Australian ports when it comes to offloading vessels promptly,” White says. “There’s certainly an issue with efficiency at our ports and it’s having an effect on manufacturers and suppliers.” White isn’t the only company struggling with supply chain delays. From Bus Stop Sales in Brisbane down to Irizar in Melbourne, manufacturers and suppliers have struggled to fulfil orders and receive new vehicles. “We’ve struggled with handling inbound shipping delays,” Irizar Asia Pacific

managing director Steve Heanes told ABC. “When deliveries run late or don’t arrive, it causes a bottleneck at our own facility, meaning we have to do extra overtime to deliver vehicles for contracts. It’s been a headache.” It’s a problem that Heanes doesn’t see changing anytime soon. To combat these issues, Heanes has tried new solutions, changing shipping lines and paying upwards of $12,000 more per vehicle to get them shipped to Australia. It’s an impact Irizar has simply had to wear, as tariff rises aren’t being matched by prices and costs determined for bus and coach models in government contracts. “It’s been a significant hit to our bottom line,” Heanes says. “We want governments to recognise the cost and downward pressure being applied to suppliers and assemblers. “Then there’s the cost of living problems for our staff. You try to do the right thing by the workers, but it causes larger pressures being put on the entire company – people are

going broke in the most buoyant market.” It’s an issue that is starting to be recognised by more and more people outside of the local bus and coach industry. As a supply chain expert at Melbourne’s RMIT University, Professor Vinh Thai can pinpoint the cause behind Australia’s current port congestion that is having such a damaging impact on local bus and coach manufacturers. “Late last year we first started seeing quite a bit of congestion at Australian ports, especially along the east coast,” Thai told ABC. “There are several reasons for this congestion, with a main symptom being that lots of vehicles are coming to Australian ports and are now facing delays.” A post-COVID surge in volumes aboard cargo movements is inundating ports and terminals all around the world, but particularly along Australia’s eastern seaboard. Thai says the relaxing of both COVID and trade restrictions has caused this flood of ships arriving at ports throughout this year. For example, recent trade restrictions between China and Australia have been lifted, resulting in larger quantities of import and export volumes travelling between the two countries. For the years prior to 2023, COVID caused a backlog in the global supply chain. Now, the seatbelts are off and the relaxed circumstances mean a surging volume of cargo is now arriving at Australian ports each day. When it comes to roll-on, roll-off vessels that carry automobile traffic such as buses and coaches, an increase in traffic is only slowing the time it takes to get these new vehicles away from ports and onto Australian roads. “A very important issue that is impacting the industry is quarantine and biosecurity requirements,” Thai says. “All cargo coming into Australia must comply with our rules. As the ships arrive, cargo is offloaded and checked. “When there’s then a shortage in labour for boat activity, including

There’s certainly an issue with efficiency at our ports and it’s having an effect on manufacturers and suppliers. workers who offload the cargo from ship to shore and biosecurity checking staff, there’s a strain put on port productivity, resulting in these delays.” In Thai’s experience throughout 2023 in particular, he says Australia’s unique port environment through its unions and industrial arms means productivity issues are yet to be fixed. This then has a flow-on effect, creating a backlog of ships at major ports that then results in lengthy delays for deliveries. Thai says this situation is intensified at major ports such as Melbourne, where shipping lines are faced with even longer delays as the port tries to reduce the time that ships spend waiting to dock at the port. “The ports want to make sure certain ships spend less time waiting to dock, meaning there’d be less vessels sitting at the port,” he says. “This adds to the multiplier effect, with the lead time of receiving cargo into shores becoming longer and having an additional cost attached to it.” The way major Australian ports work is through two main

Above: Supply chain expert Vinh Thai notices the impact that port problems are having on the bus market Opposite, Top: Australian port issues are resulting in buses being left in limbo

busnews.com.au October 2023 ABC

FEATURE

SUPPLY CHAIN

customers in the shipping line and the cargo owner. The shipping line serves the shipper to ensure cargo arrives at ports such as Melbourne, Brisbane or Newcastle. However, when they know they’re going to face congestion at these ports and will be forced into sitting idle in a waiting area, shipping lines lose money. “If a ship is sailing at sea, then shipping lines make money, but if it’s standing still then they lose,” Thai says. “Depending on the size of the ship, every day sitting idle costs them money. “Shipping lines have worked out the total cost of waiting and instead have begun skipping ports, heading to nearby ports to offload cargo before returning to their port of origin. “For them, the sooner they leave an Australian port and head back, the better it is for the shipping line, as they can carry more cargo sooner. It’s an economic analysis from their perspective.” From the shipper’s perspective, which is the likes of Bus Stop and Irizar, they’re forced to pick up their cargo from a different port then what they had initially planned. It’s another supply chain problem to add onto the entire equation that is causing manufacturers and suppliers to struggle to fulfil orders. Work is slowly being done to rectify this issue. Last year, the ACCC began publishing reports into port productivity issues in Australia, with other voices such as the Commonwealth Bank and Shipping Australia also following suit. While ports can’t be optimised by physically expanding space, the focus is instead on how to enhance productivity at ports to move cargo through as quickly and 24

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as safely as possible. It’s also caught the eye of the Bus Industry Confederation (BIC). National technical manager Dean Moule says some companies have full order books for 2023 but aren’t necessarily making any money. “We’ve been pushing an ongoing message to all state and federal governments and ministers that more long term planning is needed for our industry,” Moule told ABC. “Some ports, like in Melbourne, are charging congestion taxes because they’re busy. We’re trying to see how that’s justifiable.

“With batteries and electric vehicles being so expensive, partial payments help relieve that financial burden and we’ve been advocating for that. “Then we need to look at skills retention and attracting people into the industry, not just to manufacturers but to other parts of the supply chain. Can we use incentives to support the industry?” From Thai’s perspective, his solution is all about planning ahead. While demand and supply problems still require future fixing, he wants to see bus companies work with suppliers and overseas vendors to identify any potential biosecurity risks and address

With batteries and electric vehicles being so expensive, partial payments help relieve that financial burden and we’ve been advocating for that. “The government must be made aware of the bigger picture to see how it’s hurting our industry.” When it comes to solutions, there are a few options in place from certain parts of the industry. For OEMs like Irizar, something must change so that products reach customers at the right price. Moule says BIC is using this issue to push the industry to consider partial payments during the build of vehicles. He says partial payments are an important part that, when coupled with long-term volume planning from governments, can make operations easier for OEMs. “Currently, manufacturers and suppliers bear the whole cost until the vehicle is handed over,” Moule says.

them before they leave their port of origin, making the quarantine process in Australia quicker and easier. “Planning is so important – we have to plan to minimise the impact of congestion within reason,” he says. “Measures need to be put in place from the port of origin before cargo is even loaded onboard, meaning there’s a collaboration between the entire supply chain to ensure Australian companies can plan their own resources for the import of cargo ahead of time. “If you can spend more time over at the original port to get the process right, then the total time taken to receive vehicles may be shorter than the current scenario we’re seeing.”

A/C FEATURE

HISPACOLD

BREATHING EASY Since committing to furthering its Australian operations, Hispacold has been intent on combining the latest HVAC technology with the brand’s trusted durability

hen passengers travel by bus, coach or rail, what makes a real impression? Is it the visual styling or quietness of the vehicle’s engine? Is it the comfort of the seats? After recently expanding its presence in Australia, air-conditioning and HVAC company Hispacold believes that comfort is largely impacted by the air breathed throughout the journey. It’s this unseen factor that Hispacold says can make or break the passenger experience, with technology advancements making air conditioning and air purification more important than ever before for buses and coaches travelled on today. Hispacold is intent on making the passenger experience more comfortable through HVAC systems down under after recently making a new commitment to the Australian market. 26

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IMAGES HISPACOLD “The important parts have come together for us to offer more in Australia,” Hispacold Australia business manager Cathy Arbon told ABC. “There’s no doubt that serviceability always presents the greatest challenge in a country as big as Australia, so we wanted to be sure we could commit to a standard and accessibility of customer support for the long haul.” With more than 40 years of leadership operating in more than 100 countries across five continents, Hispacold has plenty of air-conditioning expertise to bring to Australia. While Hispacold globally designs, manufactures and supplies HVAC systems for fuel, hybrid and electric buses and coaches, along with rail vehicles, in Australia it has focused on supporting spare parts for local coaches. Now, Arbon says Hispacold’s latest focus on Australia allows the brand to truly arrive and cement itself as a HVAC supplier of

choice for local customers. “With our factory and staffing expansion, we now have the network, expertise and inventory to be the reliable supplier for all coaches on the market in Australia and the Asia Pacific region,” Arbon says. This renewed focus on Australian Hispacold products starts with global specifications that are tailored to local applications. Arbon says good design is only one part of a great HVAC system that can perform under different conditions and coaches. To take it to the next level, combining design, power and sustainability into a range of HVAC systems covering all electromobility needs allows Hispacold products to perform in any climate or transport application, whether it be city, intercity or regional coach scenarios. “Hispacold systems are tried and tested in the hottest and coldest of climates around the world, so it’s well prepared

for what Australian coaches face,” Arbon says. “Our Breeze 200 Diesel and Breeze 200e/200HP (with the choice of electric or heat pump) are most suited to Australian weather conditions.” While Hispacold remains committed to the perfectly climate-controlled journey, Arbon knows that running costs and environmental costs are important factors for customers. It’s why Hispacold has spent years building on the energy efficiency of its systems. Starting from the weight of the units, Hispacold has lowered the kW/Kg ratio, increasing fresh airflow while also installing a CO2 sensor to control indoor air quality. This results in less fresh air flowing during unfavorable conditions, creating a balance between air quality and consumption, while brushless motors reduce consumption further. These minute details are key reasons behind Hispacold systems featuring on leading coach and rail bodies around the world, including on Irizar products. “When you have invested in an Irizar for its superior comfort, safety and reliability, you want to match all additional systems to the same high standard,” Irizar Asia Pacific managing director Steve Heanes told ABC. “Hispacold gives us that confidence.” This efficiency focus is made clear on Hispacold’s Breeze range. Meeting the optimal industry standard and made suitable to work with R134a and R513a to decrease environmental impact, the range delivers on Hispacold’s commitments to sustainability that track back to 2006 when it first began focusing on reducing the environmental impact in its range of systems. Yet sustainability has also recently been combined with air quality, with the COVID pandemic spurring Hispacold to shift focus from only air-conditioning to also incorporating air purification. “Coaches have a limited capacity for air renewal due to the difficulty

of incorporating ventilation systems with appropriate indoor air renovation rates,” Arbon says. “While we can introduce ambient air inside passengers’ compartments, this air also contains external pollution, so there’s a need to purify it as much as possible to create the cleanest and safest air.” To tackle this challenge, Hispacold developed eco3, an air purifier that eliminates viruses, including SARS-CoV-2, microorganisms, germs and allergens, while also neutralising bad odours. Arbon says eco3 is based on improving oxygen concentration in the air and maintaining it at suitable levels for passenger comfort and safety, particularly when traffic pollution, dust and coastal air are present around Australia. “While a full HVAC system is a significant investment for your bus or coach, the eco3 is the cherry on top,” Arbon says. “It’s placed on the suction side of the HVAC system and starts operation automatically every time the HVAC operates with minimal power.” The final part of Hispacold’s commitment to Australia includes life cycle costs, as Hispacold Australia aftersales manager Dean Haverkamp says there’s a number of factors at play to keep costs low

on Hispacold systems. “From a simple parts perspective, there’s a reduced number of refrigerant connections and refrigerant circuit design in accordance with IMACA regulation for decreasing gas leaks,” Haverkamp told ABC. “It’s an incredibly maintenance-friendly system with brushless motors, its case dismount design and fewer connections overall.” Arbon says these systems prove there’s diagnostics technology available to improve life cycle costs of HVAC systems. With these hard-working units now keeping more passengers safe across Australian buses and coaches, Hispacold is using features such as battery thermal management systems (BTMS) to reduce operating hours for compressors. In line with Hispacold’s values, these features continue the brand’s tradition of producing systems that work hard for not only passengers, but fleet managers too. “Clean air and comfort for passengers, alongside efficient operations and a low cost for fleets, are what we are committed to providing to the local market,” Arbon says. “With the ability to fit our HVAC systems to any coach, Hispacold is bound to create a wave of fresh air as it brings its global strengths to the Australian industry.”

Above: Hispacold’s latest systems are included on Irizar bodies Opposite top: Hispacold has recently committed to growing its Australian presence

busnews.com.au October 2023 ABC

COACHAIR

A/C FEATURE

FANTASTIC FOUR In the past five years, Coachair has built a team that is taking the brand’s servicing side to the next level

s a trusted airconditioning partner to many in the local bus and coach sector, Coachair knew it had the customer and product side of its operations on the right track. When general manager Anthony O’Donnell joined Coachair Australia a little more than five years ago, he began reinvigorating the HVAC brand’s after sales and service capabilities. “A big focus and a point of difference for Coachair is the after sales support we can now give our customers,” O’Donnell told ABC. “The team I’ve accumulated over the past two years is very experienced. Our product was already excellent, and now it’s backed by the right 24/7 support that bus and coach operators need for their HVAC systems.” In the months before COVID first interrupted the market,

IMAGES COACHAIR Coachair embarked on a journey to rebuild its technical and service departments. Since then, Coachair has accrued a team of four people in the engineering and technical side of Coachair to support and service customers. This includes O’Donnell as general manager, alongside national business development manager Eddie Furmanczyk, national engineering and technical support manager Ian O’Hara and training manager Mick McKenzie. Furmanczyk returned to Coachair with more than 30 years of experience in the HVAC industry, complementing O’Donnell’s wealth of knowledge and O’Hara’s HVAC background in the UK. Now, this fantastic four offer training with HVAC systems for bus and coach customers, either on-site at the operator’s depot or at one of Coachair’s facilities in Melbourne, Sydney or Brisbane. It’s a far cry for O’Donnell, who

only had two technicians each in Melbourne and Sydney to make up the service department when he first came on board with Coachair. “Since that time, we’ve built service divisions that support each capital city on the east coast of Australia,” he says. “For example, in Queensland, we have a service manager and six technicians in the local Brisbane area to help us currently undertake a service contract with Brisbane City Council to maintain the HVAC systems on 450 of their vehicles, while NSW is supported by four technicians and a service manager to cover both metro Sydney and country NSW.” In Victoria, a service manager and three technicians currently service and maintain air-conditioning systems for major operators such as CDC and Ventura while also focusing on regional customer requirements. The team’s experience means

Top: Coachair’s EX32 range is being supported by the brand’s servicing team Above: Ian O’Hara

busnews.com.au October 2023 ABC

A/C FEATURE

COACHAIR

Functionally, our models have been perfect – the climate control system and electronic parts for them are made locally in Australia and are very cost effective for the nation’s operators

Top: Coachair’s focus has been on growing its after sales capabilities for its expanding product range Above: Mick McKenzie 30

Coachair can now provide solutions for any brand or model air-conditioner customers have, expanding its one-stop-shop outside of just Coachair products. As an example of Coachair’s current customer focus, McKenzie recently jumped into his ute in Victoria, travelling up to operator Buslines in Lithgow after Buslines came onboard with Coachair. As part of the Coachair package, McKenzie will now travel to all of Buslines’ regional NSW depots, spending days with the team to teach them how to service and maintain their air-conditioners. “This is a service we offer to any of our customers Australia-wide,” O’Donnell says. “At Coachair, we believe the real measure of great Australian service is the local support a customer receives, and we aim to measure up every time. So, we might travel to Lithgow for Buslines one week, and then we’ll be in Cessnock for another Buslines depot in the following week. “Providing that local support where our customers need it is how we ensure that we accommodate their requests.” The four-staff strong team

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managing after sales at Coachair has more than 100 years of combined industry knowledge. In the time O’Donnell has spent assembling his dream team, he has also set up a sub-contractor dealer network and ensured that spare parts has received the love and dedication it deserves. The group will continue selling and servicing the latest Coachair HVAC range. After recently visiting the factory in China to see new prototype units, Coachair’s range is set to get more sustainable than ever before. “The new prototype being developed now has a physical case made out of carbon neutral material, not fibreglass,” O’Donnell says. “It’s in the trial stage now and will be developed and offered to the local market in the near future.” This exciting new model will accompany Coachair’s existing range, including the flagship XT suite of models. The latest evolution of the XT range is the XT44, released this year, which O’Donnell says features the largest capacity in heating and cooling in the local air-conditioning market.

“The XT44 has been really well accepted by customers,” he says. “Major customers like CDC Australia have transitioned from our XT353 model to the XT44, which is also set to be delivered on more CDC buses in future.” The XT44 includes Coachair’s Climate Control System (CCC), a staple of Coachair’s diesel unit range. O’Donnell says parts have been produced on new models that are still interchangeable with older units from 15 years ago to make life easier for customers. In the electric space, O’Donnell says the EX32 unit continues to be sold to major operators throughout Australia and has one of the highest capacities and lightest weights for an electric unit on the market. “We’re currently fulfilling a very large BCI order for WA operators,” he says. “We’ve had two electric mining buses featuring Coachair products onboard for the past six months, one in the Pilbara and one south near Bunbury, and those buses haven’t had a day off the road due to performance problems.” This reliability that the brand is recognised for remains a central part of its growth strategy. “Functionally, our models have been perfect – the climate control system and electronic parts for them are made locally in Australia and are very cost effective for the nation’s operators,” O’Donnell says. “For our current product range, and any future innovations, we’ll continue to maintain our focus on spare parts and servicing to deliver on our Through Life Support commitment. “Moving forward, where we have built service departments in Australia, we want to bolster the spare parts side. We have plans in place to continue growing in Sydney, Melbourne and Brisbane.” Although innovation is undoubtedly a core part of Coachair’s capabilities, it’s clear Coachair’s commitment to service will be on full display in the years to come as its exciting new arrivals begin to arrive on Australian shores.

The real measure of great Australian service is the local support a customer receives.

At Coachair, we measure up every time. Local support beyond measure

Australian-engineered products

We have teams on the ground in Sydney, Melbourne and Brisbane; plus, a network of trusted service providers for regional customers.

As the only HVAC supplier in Australia with on-shore engineering, our products have been designed with local climates and conditions in mind.

Industry experts on our team

Exceeding your expectations by every measure.

Leading our teams are industry experts, Anthony O’Donnell and Eddie Furmancyzk, we also recently welcomed Mick McKenzie and Ian O’Hara to the team. Resulting in over 100 years of combined experience keeping you on the road.

Diesel Series: XT 44

For truly local Australia-wide service and support, contact our team today.

Electric Series: EX 32

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A/C FEATURE

UNITED SAFETY

KEEPING CLEAN

United Safety is using its seventh acquisition in Australia to expand its capabilities in the HVAC and air quality markets for buses and coaches

ince expanding its presence in Australia, United Safety & Survivability Australia has dabbled in many bus and coach markets. Whether it be fire mitigation, seating or child safety, United Safety has provided a range of health and safety products to the local industry. Yet its latest growth is all about its trusted air purification and filtration capabilities. “Alongside our well known Active Air purification system, we recently expanded our solutions by becoming the national distributor of Sy-Klone filtration pressurisers,” United Safety National Executive Sales Manager Matthew Jarrett told ABC. This latest expansion started at the end of July this year when United Safety confirmed it was acquiring Western Australian-based family company Lyons Air. The auto electrical and air-conditioning company has since given United Safety more opportunities in the air-conditioning and filtration game, as the global safety company has now secured a national dealer agreement for Lyons’ Sy-Klone products. 32

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IMAGES UNITED SAFETY “About 18 months ago I started looking and researching products such as Sy-Klone Pressurisers with a HEPA filtration system,” Jarrett says. “On the other side, our CEO was looking at acquiring Lyons Air and had already secured a dealer agreement for Sy-Klone in WA alone. “We worked out that we could push for the national dealer agreement in the acquisition approach. It worked out great – it gives us a national reach to deal, distribute, support, maintain and install the Sy-Klone product for our business.” The new addition is a technically advanced product that is enhancing United Safety’s Clean Air offerings. After sucking in fresh air into the fan, the filter creates a cyclonic effect, pushing all larger items such as dust or particles to the outside. Much like its namesake, Sy-Klone filters then removes these larger particles, leaving the cleanest air right in the middle to continually produce fresh air for a cabin or internal environment. Alongside pressurising the cabin, Sy-Klone is United Safety’s newest innovative product it’s providing to the market. “Our level of filtration on the Sy-Klone

range is HEPA, which means it’s a high grade of purification,” United Safety national transport business development manager Mick Hall told ABC. “When people talk about filtration, they only know DEPA. The requirement for the standard is HEPA grade, and we meet this in our products.” United Safety has already hit the ground running following this acquisition and new dealer agreement, installing some Sy-Klone filter products onto smaller buses in Western Australia’s mining region. Alongside the addition of Sy-Klone, the Lyons’ acquisition has also allowed United Safety to offer some air-conditioning products. “Lyons Air is a well-respected HVAC company within WA holding various contracts and key relationships with transport operators, so it’s been very valuable for us to become involved with them,” Jarrett says. Expansion out west means United Safety is also the service agent for all BCI buses in WA, as well as for Denso, Thermo King and Hispacold in the state. These extra responsibilities now combine with United Safety’s existing Active Air purification product, which has been a

hallmark of the brand’s suite of systems. This side of United Safety’s business gained more focus in 2020 when the COVID pandemic took over Australia’s bus and coach industry, limiting services severely. Following this sudden change, United Safety set a goal to increase ridership once restrictions lifted and public transport returned. “We’ve been part of the bus industry for the best part of 15 years and we’re here for the long term, so we want to support operators around Australia to increase passenger numbers on buses,” Hall says. “We want to keep passengers and drivers safe from commuter sickness syndrome. Transport for NSW tells us that people aren’t returning to buses post-COVID as much, so we see that there is now an opportunity for transport to increase ridership.” Active Air immediately became a key way of encouraging riders to return to bus services across Australia. When installed on a vehicle, it quickly became a failsafe way of limiting COVID-19 transmission on buses and coaches as well as improving the passenger experience. Historically, Active Air has been a successful reverse engineered purification system that targets airborne and surface viruses by purifying the air and surfaces inside a bus. The active purification system starts by using water molecules in the air. When these molecules pass over Active Air’s catalyst system, they’re transformed into hydrogen peroxides that are distributed throughout the air-conditioning vents to fight airborne viruses. “As the millions of these peroxides float around, they land on surfaces and decontaminate both the surfaces and the air,” Jarrett says. “It protects passengers and drivers from pathogens and airborne viruses, as well as contaminated surfaces.” This system first had global impacts. In the US, more than 30,000 Active Air systems were

installed on buses. In Australia, United Safety quickly installed three in Tasmania and four in Queensland, while it’s continuing to engage with potential universities about studying the effectiveness of the technology. In Tasmania, Tassielink Transit was the first urban operator to use Active Air systems onboard their buses, while Fund Over Fifty Tours in Queensland became the first coach tour operator to take up the technology in Australia. Outside of buses and coaches, Active Air has also been installed in truck cabins and fire engine areas, as well as inside buildings. To prove the system’s reliability, United Safety installed one of the HVAC systems within its own building in the Hunter Valley. “Next year this system will also

Opposite top: United Safety has a range of air filtration and purification products Above: Active Air purifies air to fight airborne viruses Below: Sy-Klone filtration is helping filter HVAC systems

be on TfNSW’s Panel 4 as an option for bus and coach operators to use,” Hall says. “While other HEPA filters can detract from the performance of an air-conditioning system, we think Active Air is a better option as it doesn’t detract from the performance of a HVAC system. “Active Air is located in the return ducts of the bus, so it’s different and unique.” In United Safety’s push for safer public transport, it’s also considering the little things. While Active Air was reverse engineered to limit airborne viruses and surface pathogens within spaces, a key part of its mission to increase ridership back on transport was to remove odours and make buses and coaches more enjoyable for passengers. Whether it be the smell of body odour or urine, Active Air is designed to remove this smell using cleaning agents to encourage more passengers to hop onboard public transport. It’s this thinking that is allowing United Safety to expand in the air-conditioning and filtration space at a faster rate than ever before. “We don’t market enough in transport the need to have a clean smell and space onboard vehicles,” Hall says. “Active Air, through its hydrogen peroxides in the air, produces a clean smell. We think this is critical to facilitating a safer and more comfortable bus and coach industry that encourages passengers to return post-COVID.”

busnews.com.au October 2023 ABC

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ELECTRIC EVOLUTION

With a commanding history in automotive air-conditioning, DENSO is teasing an exciting new electric innovation that builds upon prior successes

ot many airconditioning companies can boast the history that DENSO does. Globally, it’s been selling HVAC systems since 1949, making it nearly 75 years since it first started as part of the Toyota Group. Its automotive history soon transitioned to Australia, with this year marking its 51st year operating here. In the more than 40 years since it began selling air-conditioning for buses, DENSO Automotive Systems Australia Electric and Thermal Solutions manager Matt Rizio says the brand has learnt plenty about HVAC systems for local buses and coaches.

IMAGES DENSO “DENSO isn’t new to the game, we’re currently the second largest tier one supplier to the automotive industry,” Rizio told ABC. “Globally DENSO also employs roughly 170,000 people, with 200 subsidiaries and around $50 billion US in revenue. A lot goes back into research and development to produce innovative, class leading products to enhance safety, reduce emissions, provide comfort and ensure well-being. “If you drove to work today then the chances are that a DENSO component made that possible.” This impressive history has been modernised in recent years as DENSO begins to look to the

future with its air-conditioning suite. As one of the larger innovators in the bus and coach HVAC industry, DENSO is focused on building relationships with its network of trusted partners. This trust has since been supplemented by a first generation of zero-emissions air-conditioning products that rolled out roughly 18 months ago. “We’re a bit selective about what we do, we’ve always sought quality partners to work with,” Rizio says. “We try to support our customers and form long-term relationships with key players, and this includes our entry into electric products.

Above: DENSO has a rich history when it comes to HVAC systems in Australia

busnews.com.au October 2023 ABC

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DENSO

We’ll use lightweight, high efficiency and high strength products that are durable and fit for purpose.

Above: New advancements are being added to DENSO’s systems 36

“Our first generation of electric products are out in the market and are going really well.” The electric LD9 series was first released on the Volvo electric buses provided to PTA in Western Australia as a trial of zero-emissions HVAC technology. Rizio says DENSO is very pleased with how these initial units have performed, with about 50 models now out on the road on electric buses throughout Australia. “We’ve been receiving very positive feedback on these first-gen electric units,” he says. “These are an electric variant of our LD9 series, using our latest e-compressors, automotive heat exchangers and high-efficiency components to fuel good performance and efficiency. “Alongside strong OEM partnerships, we have an experienced and very capable service network and a committed sales and engineering team that

completes in-house testing and training. That all comes together to provide a seamless transition to electrification in Australia.” Leading the way isn’t new for DENSO. Its rich automotive heritage is steeped in bus expertise when it comes to HVAC systems. This technological development isn’t solely restricted to the electric market. Rizio says that DENSO is keeping its offerings open, supplying solutions for diesel, hybrid and electric models. “We’re expanding our product range to really cover all three spheres,” he says. “We first introduced the LD9 series in 2019, then we had the first electric unit last year with more coming in that space. With electric products already out on the road, DENSO isn’t stopping in its electric transition. Rizio says a new electric suite of HVAC systems are set to be released next year while DENSO continues to look at other technologies it can introduce. All of this will be based around simplifying installation and further energy savings for operators, with the usual DENSO reliability and comfort included. The new models will expand upon the existing LD9 series, drawing on nearly 75 years of DENSO reliability and know-how. “We’ve got a reputation for well-engineered products, for ensuring there’s quality designed in, while core components are

specifically produced and aren’t just general refrigeration products packaged into a pod,” Rizio says. “We’ll use lightweight, high efficiency and high strength products that are durable and fit for purpose.” Alongside new electric models set to emerge early next year, DENSO is also looking at other systems, such as front heating and driver HVAC units, that complement its product range. Rizio says it’s all about thinking outside of the box and finding solutions from within the global DENSO group including Europe, Asia and the US. Although it’s not just the major product release that signifies a bold move into the electric space, Rizio says the new range will gradually improve upon DENSO’s tried and tested zero-emissions systems that are already receiving rave reviews onboard Australian buses. “The new products will mostly be in the electric or hybrid space, as our current focus is on electrification,” he says. “We’re in touch with key players about this range. DENSO is more than just about products, we’ve been focusing on providing solutions, integration and after sales service to get the best outcome for every customer. “DENSO is always evolving its products, making incremental improvements, some subtle and some bigger. There should be a few surprises, it’s exciting.”

ABC October 2023 busnews.com.au

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*$139,990 price includes GST and is based on MSRP for 2023 Rosa 22-Seat Deluxe Manual (BE741GRMDFAB), excludes any non-standard options and excludes any state-based on-road costs, and is valid until 30 November 2023. Please note: changes may have been made to the product since this publication went to press (September 2023) and other terms and conditions may apply. The manufacturer reserves the right to make any changes to the product and the images shown are to be considered examples only which do not necessarily reflect the actual state of the original vehicles. See an authorised Fuso dealer for further information. Warranty terms and conditions apply, 5 year/200,000km, whichever comes first. See our warranty policy at https://www.fuso.com. au/Warranty-Policy for further information. ^Fast Track is available to business customers financing a new or demonstrator Fuso Rosa that have operated as a business owner in the same industry type of work for 3 continuous years, to be verified by continuous GST registration. Property ownership or 20% deposit required. Finance provided by Daimler Truck Financial Services Australia Pty Ltd ABN23 651 056 825 (DTFSAu). Maximum term of 60 months. Applications for finance above $500,000 per unit are welcome however fast track approval will not apply. All applications are subject to credit conditions and fees. Maximum exposure of $750,000 (inclusive of existing loans) to DTFSAU applies otherwise proof of income will be required. Fuso is a registered trademark of Mitsubishi Fuso Truck and Bus Corporation Japan and distributed within Australia by Daimler Truck Australia Pacific Pty Ltd (ABN 86 618 413 282).

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VALEO

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Foto: Adobe Stock / Dieter Holstein

WHIRLWIND DECADE

Since expanding into Australia, Valeo has continued building on its electric HVAC foundations for local bus and coach customers

t’s been 10 years since Valeo (previously known as Spheros) first came to Australia. At the time, its HVAC systems were being imported on Daewoo into Australia, with Valeo needing to set up a presence to support the products. In 2016, Valeo Group purchased Spheros and integrated it into its organisation, giving Valeo access to a range of products. In the decade since Valeo Australia general manager Paul Williams took the job of running the Australian and New Zealand arm of the air-conditioning company, he’s been spearheading an emphasis on electric technology. “We started by securing some great contracts to get our foot in the door and have some confidence with Australian customers,” Williams told ABC. “In New Zealand we also

IMAGES VALEO quickly grew as we supported the likes of Kinetic (Go Bus) to supply more than 400 diesel application units into the local market.” Nowadays, Valeo has multiple electric air-conditioning units, e-cooler and thermo products that it sells in Australia. Back in 2013, Valeo’s first two electric units were on hybrid buses that went to Perth Transport and Torrens Transit in Adelaide. From there it’s progressed, with Valeo since selling electric models through hybrid buses that have gone to operators around Australia. Its hallmark and latest model, the REVO®-E Global, is the air-conditioning unit onboard certain Custom Denning electric buses. Across the ditch, the REVO®-E Global is also in New Zealand, with more than 200 units onboard electric vehicles courtesy of imported vehicles and New Zealand manufacturer Global Bus

Ventures, who also put a Valeo electric air-conditioner on its very first hydrogen bus. “In Australia, we were also lucky enough to have our REVO®-E Global model used on BLK Auto’s first hydrogen buses,” Williams says. “This exposure has helped customers see our products and how reliable they are. “Our electric model goes up on the roof of the bus, allowing us to deliver them to customers pre-charged so they can be run as a plug-and-play model.” To get Valeo’s electric air-conditioning model working, all a customer needs to do is connect high-voltage cables and plug it into the bus’s CAN system before taking off. Through a hermetically sealed refrigerant circuit, the Valeo REVO®-E all-electric rooftop unit provides low maintenance costs, is environmentally friendly,

Above: Valeo has built its brand in Australia over the past 10 years

busnews.com.au October 2023 ABC

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VALEO

used on some electric chassis to heat up the coolant or manage batteries, which also keeps drivers warm and toasty in the winter.” Williams says a key part of Valeo’s success in Australia to date has been that it’s a subsidiary of Valeo, meaning it’s not an agent for the brand. This allows Valeo Australia to support its products for years to come. “We’re also lucky to have a very good service network through our service agents that cover New Zealand and Australia,” Williams says. “We’re always available to support any customers in need through our agent network. “Many of the units use the same components so that we’re able to save the customer from holding different components on their shelves.” It’s been quite a decade for Valeo in Australia. Yet Williams isn’t one to stop and smell the roses – he’s harbouring growth

Above: Valeo is looking to bring more products to Australia 40

provides less noise for passengers and drivers and enhances comfort. Whether it be a cool unit or a heat pump, the model is also supplemented by the REVO®-E Global, which offers a cooling capacity up to 33kW and heating with a heat pump and PTC heater as an option. From temperatures of –20 degrees Celsius to more than 50 degrees Celsius, these models are designed to work in a variety of arrangements for operators. “Being an electric model, the REVO®-E and REVO®-E Global are able to use reverse cycle or heat pump to heat the vehicle immediately,” Williams says. “We can heat or cool the vehicle very fast, there’s no need to wait for the engine to get hot.” This is because Valeo’s systems

ABC October 2023 busnews.com.au

As the market develops, we’re looking for innovative ways to provide products and units for customers, including looking into cassette units that go into the back of the vehicle rather than just the roof. don’t rely on the vehicle and whether it’s moving or stationary. The new electric unit also has a built-in battery management system as an optional extra, allowing customers to cool the batteries when charging and keep the system safe. On top of this, Valeo also has an E-Cooler model in a new 10kW concept that keeps battery packs temperature-safe. Its Thermo HV provides a high voltage future for high end electric bus heating. “Thermo HV is the future solution for plug-in and electrically powered buses that quickly, consistently and reliably heats the vehicle interior,” Williams says. “This electric HV heater is

ambitions that will see Valeo enhance its reputation in the local region as a leading HVAC supplier for buses and coaches. “We definitely want to grow in Australia and New Zealand and we’re looking at different types of units we can introduce to the local market,” he says. “As the market develops, we’re looking for innovative ways to provide products and units for customers, including looking into cassette units that go into the back of the vehicle rather than just the roof. “We’ll continue working closely with our range of local bodybuilders and importers to see what products we can introduce that will help the industry.”

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THERMO KING

INTERNAL INVIGORATION

or Queensland Thermo King, growth is about more than just external changes. While the market leader in Australia’s bus and coach HVAC space has worked hard in recent years to expand and extend its new Brisbane premises, it’s not the complete display of its evolution. Instead, its main development can be seen inside Queensland Thermo King’s shiny new four walls, where an internal shuffle has allowed it to prioritise an important part of its air-conditioning operations. “While we’ve had the opening of our 42

ABC October 2023 busnews.com.au

IMAGES QUEENSLAND THERMO KING new premises in Brisbane, which has been good for us, a big focus has been on our rejig,” Queensland Thermo King Customer Solutions Manager Allan Lowes told ABC. “Through new additions and a change in thought when it comes to servicing, we’ve been able to take our offering to customers to the next level.” This shift started a year ago when Queensland Thermo King first began looking at its internal processes and staff. Lowes says the brand wanted to find a new way to offer a point of difference for its trusted network of customers within the bus and coach industry.

To do so, it shifted its gaze away from its latest product range and instead settled on an innovative way of serving customers. “We wanted to move away from our normal sales focus on business development that was just about the product,” Lowes says. “We came up with the idea of a Customer Solutions Team, which led to more collaborative approaches from us internally.” The idea behind this change is to provide a single team that communicates with all parts of the Queensland Thermo King brand. The central team member can hear

from operators and link any queries through to certain departments that previously they may not have spoken to. After talking to the operator and discussing the customer’s needs with the Queensland Thermo King team, the central staff member can advocate on behalf of the operator back to the company to deliver a product proposal that is tailored to the operator’s needs and provides both short and long-term benefits for them. From the manufacturing sector to the sales and after sales side, this Customer Solutions Team can connect all parts of the business together, working with industry stakeholders and subject matter experts to devise whole-life solutions while advocating on the customer or operator’s behalf. Lowes says this customer service focus is modernising Queensland Thermo King’s complete offer for bus and coach customers. “Internally I believe we have a lot of great assets within our company,” Lowes says. “We have our operations team, from the front technicians to our customer service operators, then we have parts coordinators and more that make Queensland Thermo King so great. “Our product and technical team now don’t just provide technical assistance, but also focus on tailor-made training packages for operators who manage their own fleet. We understand this is a requirement now.” This process has been a gradual one for Queensland Thermo King, with the process officially being announced at the start of this year. Through retention and recruitment processes, Lowes has built a team that embodies this new age look that the HVAC company wants to take into 2024 and beyond. Some recent additions have left Lowes excited about what the Queensland Thermo King can do with its renewed internal focus. “I’ve been able to lead the changes that we’ve seen in our team recently,” Lowes says. “One of these appointments includes Michael Delker, who

comes to us with more than 20 years of bus and truck industry experience globally. “The third member of our solutions team is Cheaney Wu, our international import sales member, who provides a great link back to Thermo King Asia Pacific. “We then have a much larger team behind us that services and supports us throughout day-to-day operations to ensure our high-quality packages go through to the customer.” Alongside this new structure, Lowes has also been questioning Queensland Thermo King’s mindset when it comes to customer support. One challenge he likes to do is to direct his team to listen to customers, note issues and concerns and bring it back to staff so that the brand can find ways to cater to certain requests. Lowes says this exercise is all about seeing what Queensland Thermo King can do to support loyal customers and ensure that its product and surrounding service is enhanced. “This is all about seeing what we can do to ensure our support offering has longevity and grows customer satisfaction,” he says. “Our national network is then able to work with operators in any state or territory in Australia to listen to feedback and ultimately develop beneficial solutions for customers.”

We want to let the industry know that we’re here to help anyone to get where they want to go to meet technological changes While Queensland Thermo King’s main growth has been internal, that doesn’t mean that its expanded premises can’t offer plenty of opportunities for the HVAC business. Lowes says the new site has helped the brand spread across a range of markets while bringing in more inventory and solidifying its stock holding capabilities. He says that this physical growth, alongside its fresh emphasis on prioritising finding solutions for customers all around Australia, will provide a greater experience for all Queensland Thermo King customers in the future. “We want to let the industry know that we’re here to help anyone to get where they want to go to meet technological changes,” Lowes says. “While doing this, we’re also extending our new platform and looking at adding exciting features around dedicated driver air-conditioning products and battery management – we see this as a growth area.”

Above: Allan Lowes has changed QTK’s internal make-up to better cater to customer needs Opposite top: Lowes and Queensland Thermo King continue to grow in the HVAC space

busnews.com.au October 2023 ABC

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PIAVE REFRIGERATION

In the years since it was first founded, Piave Refrigeration has established itself as a one-stop shop for high quality parts and engineering servicing support for bus and coach HVAC systems

PARTS PERFECTION

IMAGES PIAVE REFRIGERATION

hen David Del Ben began Piave Refrigeration nearly a decade ago, his aim was to design and manufacture innovative HVAC parts to enhance the performance and reliability of bus and coach airconditioning systems. This drive originates from the experience of designing bus and rail HVAC systems from scratch for projects around the world. The company has now grown to supply a range of parts and services to the industry. “I started from small beginnings as an engineer grounded in bus, coach and rail HVAC,” Del Ben told ABC. “The company has grown from nothing. Despite starting off slowly we have become a boutique parts supplier for the industry. “I have only ever dealt in either OEM parts or parts that I design and manufacture myself, redesigning them to improve both their performance and durability.” In just over eight years, this unique process has resulted in Piave Refrigeration finding its own standing in the bus and coach HVAC market. From his more than 25 years of experience in bus and rail air-conditioning engineering, Del Ben now identifies shortfalls in products or components and re-designs replacements. He uses his contacts and extensive manufacturing base to either get his part designs preferably manufactured in Australia or from high end manufacturers overseas. 44

ABC October 2023 busnews.com.au

Nowadays, Piave Refrigeration has grown its product space, supplying high quality refrigeration oils, filter dryers and brazing rods from Europe among other HVAC parts. The company specialises in the design of heat exchangers. “Heat exchangers is a big part of our business. I have been designing heat exchangers for the past 30 years and this experience is evident in each of my replacement coil designs,” Del Ben says. “I evaluate their performance and re-design them to boost their performance and then make them bullet proof so they will outlast the bus. My coils have other attributes, such as lower weight, and they can dramatically lower the required refrigerant charge. “I have often been told by customers that an AC unit has been transformed after fitting a set of my condenser coils. Even with all our coils attributes, our pricing is typically more than competitive

with the OEM product.” Some years ago, Del Ben turned his focus to the intermediate idler on compressor drives. This started when Del Ben found out that this part had reliability issues, with Piave Refrigeration then developing a Piave alternative design with the same ‘bullet-proof’ philosophy. “The arm pivot is the Achilles heel in these components – our design uses a proprietary bush design that resolves durability issues in bus compressor drives,” he says. Following prototype field trials, Del Ben then evaluated and tuned the design before producing and distributing it throughout Australia. The company also works with a Melbourne-based electronic design house. “Electronic design is certainly not among my strengths,” Del Ben says. “But product design and realisation are. I work with the design house, providing

design specifications and overview to allow the design house to produce the product I want.” Mandatory prototypes and field trials are required before production and introduction to market. Company growth has also come about through agencies – Piave Refrigeration has always been an agent for Johnson boost pumps. A relatively recent addition has seen Piave become an agent for Konvekta AG. After gaining the agency and recognising his lack of knowledge in the Konvekta product, Del Ben undertook product training at the Konvekta factory in Germany. As well as now being able to provide technical support, most parts are currently available for overnight delivery to support the Konvekta product. Piave can offer engineering services, including thermal and noise testing for buses as well as thermal diagnostics and data logs

for HVAC performance. The evolution of Piave Refrigeration comes as it solidifies its position as a one-stop shop for HVAC parts. From intermediate idlers to vibration isolators and proprietary electronic components, the business has produced quality aftermarket products that is steadily improving the reliability and performance of HVAC systems in Australia. “Our growth is driven by our technical knowledge and experience,” Del Ben says. “Financial and business decision making is tempered by my MBA studies and my wife Marie, who manages the operational and logistics side of the business to plan the company’s evolution.” Piave Refrigeration has also recently appointed an engineering intern from Melbourne’s RMIT University to be trained in all aspects of HVAC engineering. The intern helps in business logistics and engineering development

projects, including a new bus heater demister that is expected to be introduced soon to the market. It all makes for a busy time for Piave. Despite this growth, Del Ben says the main focus will always remain on producing quality parts that keep HVAC systems functioning for all Australian buses and coaches. “My philosophy is that I don’t want to be a company receiving a call saying that our part has let an operator down,” he says. “We like to supply parts knowing that the quality of our engineering is perfect.”

Above: Piave’s technology keeps HVAC systems running efficiently and safely

busnews.com.au October 2023 ABC

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WEBASTO

HVAC SPECIALISTS

Well known for its range of solutions, Webasto also has a suite of HVAC products ready to keep local buses and coaches at the ideal temperature

eating and air-conditioning has become a crucial part of bus and coach operations in Australian conditions. To guarantee a safe and comfortable journey in challenging climate conditions, Webasto is one company ensuring buses are ready to operate right from the start with the perfect temperature onboard. “Webasto is your reliable solution provider when it comes to conventional and electric heating and cooling systems for buses,” Webasto says. “With a broad product portfolio ranging from standard auxiliary heaters to complete and customised climate solutions, via air-conditions systems, as well as a wide range of accessories, Webasto can equip buses of all sizes and offers with customised solutions for any application.” The components on Webasto systems all come from a single source and are matched to complement each other. Webasto air-conditioners offer a cooling capacity up to 36 kW, with bus rooftop air-conditioning solutions allowing for ideal comfort levels. “A rooftop air-conditioning system is very economical in terms of power consumption and is also simple to maintain,” Webasto says.

IMAGES WEBASTO “It can also be painted to match the colour of the vehicle.” Webasto’s product range also extends to minibuses, with integrated climate systems providing a versatile option to create a pleasant climate for drivers and passengers. With a cooling capacity up to 16 kW and high efficiency, the systems can be installed under the dashboard or beneath the roof, as well as vertically in the rear wall, to provide an integrated climate solution that can include a heating function. From an aftersales perspective, Webasto then provides assistance and advice for any queries or challenges that customers may have when it comes to heating and cooling. Webasto says its range of air heaters are an ideal solution for rapid heating in interior climates. “An air heater raises the passenger compartment to the ideal temperature and heat is available almost as soon as the unit is turned on,” Webasto says. “Whether it’s during particularly

cold weather or even in high-altitude mountainous areas, a Webasto air heater ensures rapid and continuous heat with low electricity and fuel consumption.” Finally, Webasto also offers a range of water heaters in the Thermo Top Pro 120 and the Thermo Top Pro 150 for parking and auxiliary heaters. Webasto says both models are suitable for heating hybrid buses, with low life cycle costs and easy maintenance allowing it to be available in both 12 or 24 V versions with 12 or 15 kW heating capacities. For electric buses, Webasto’s high voltage heater (HVH) offers convenience and safety, with the HVH 100 designed for on-board voltages of up to 800 volts. At a very light weight of 2.7kg, its heating capacity is infinitely variable from 0.2 to 10kW. As a systems provider, Webasto says it is prepared with any and every application when it comes to HVAC. Whether operators want to upgrade their fleet by retrofitting it with heating or air-conditioning technology or by

Webasto is your reliable solutions provider when it comes to conventional and electric heating and cooling systems for buses outfitting a small series of vehicles, Webasto has products ready to supply. “No matter what, we’ll attend to your individual requirements and provide high quality products and services,” Webasto says. “All Webasto products come with a two-year warranty. In our development departments we put our experience into working on heating and air-conditioning solutions from design concept to testing and validation all the way to production and installation.”

ABC October 2023 busnews.com.au

VOLVO

MILESTONE DELIVERY

A collective effort has helped deliver a new wave of Volvo electric buses to a popular Queensland operator

IMAGES VOLVO BUS AUSTRALIA

hroughout February and August this year, Volvo Bus Australia’s latest range of Volvo BZL electric buses was introduced to its home state when it completed the delivery of 17 models to Transdev Queensland. Following an order placed by Transdev in 2022, Volvo went to work to ensure the BZL Electrics were ready to complete more sustainable runs in Queensland. “This milestone delivery of 17 Volvo BZL Electric buses to Transdev is a testament to the strong partnership between our organisations,” Volvo Bus Australia general manager Mitch Peden told ABC. “This achievement highlights the ongoing commitment to providing sustainable transport solutions for the south-east Queensland community.” The decision from Transdev’s perspective to go with 17 new Volvo BZL Electric buses came after the operator chose to electrify its Capalaba depot, significantly investing in a more sustainable and environmentally friendly public transport system.

The process required extensive infrastructure work as Transdev dedicated its resources to reducing its carbon footprint. Once the depot was ready to receive buses, Volvo took a personal approach. Volvo’s David Woodward delivered a comprehensive driver training program to Transdev staff in February as a value-add service from the manufacturer. Provided at no charge to Transdev, the training helped prepare drivers to operate the new electric buses safely and efficiently. All 17 Volvo BZL Electric buses are now in service, running routes in the Redland Bay and Capalaba areas. Volvo says the buses are already making a positive impact on the local community by reducing emissions and noise pollution while providing more comfortable and sustainable transport for passengers. “We’re proud to support Transdev’s efforts to electrify its fleet and contribute to a more sustainable future for public transport in Australia,” Peden says. “This achievement underscores our dedication to providing

Above: The 17 new BZL Electric buses are running now in Queensland Below: The Volvo Bus Australia team is helping train drivers and look after customers

FEATURE

cutting-edge solutions and excellent service to our valued customers.” As Transdev continues its journey into electromobility, Volvo remains committed to providing outstanding aftersales services. The local dealer network and the Volvo aftersales team will continue to be on hand to support Transdev with any maintenance and service needs, ensuring the ongoing reliability and performance of the electric buses. Transdev acting managing director Mark Thatcher says the milestone delivery, alongside the electrified depot, represents its shared commitment to sustainability and providing greener transport options in the Redlands. “We view this as a responsible approach to serving passengers while making a positive impact on the environment in the regions we operate,” Thatcher told ABC. “The success of this project is a result of excellent collaboration between Translink, Volvo Bus Australia, Volgren and our team here at Transdev. “These buses, proudly built locally, not only reduce emission and noise pollution, but also support local employment and manufacturing.” A key part of the deliveries was Volvo’s collaboration with bodybuilding partner Volgren in Brisbane, with the pair creating employment opportunities while supporting the local manufacturing industry. “The delivery of these electric buses to Transdev Queensland is a very proud moment for Volgren and a testament to the hard work of our Eagle Farm team,” Volgren chief commercial officer Yuri Tessari told ABC. “Our ongoing collaboration with Volvo has been crucial to navigating Australia’s zero-emissions bus transition.”

busnews.com.au October 2023 ABC

FEATURE

YUTONG

LEADING THE CHARGE Since her recent commencement at Yutong distributor VDI Australia, Sara Clark has found a new electric model to be an early favourite IMAGES VDI AUSTRALIA

hen Yutong’s new C12E model was first unveiled at last year’s Bus & Coach Expo in Sydney, it turned heads. The diverse vehicle attracted a gathering to its release at the Yutong stand. Upon commencing at VDI Australia, new national sales and marketing manager Sara Clark immediately realised why the all-new C12E has been so eagerly anticipated by the Australian market. “Since being first unveiled at last year’s Sydney Expo, the C12E has been trialled with 15 operators across Australia,” Clark told ABC. “The feedback has been extremely positive across the board and our Australian team has been able to closely study the data regarding its performance, including the C12E’s industry leading safety features.” 50

ABC October 2023 busnews.com.au

The latest in a long line of Yutong new age models has been praised by trial customers for its superior driver and passenger comfort, as well as its energy consumption efficiency. With a typical reported range of between 350 and 430 kilometres, VDI is now confirming the C12E will continue on the mass production phase begun earlier this year to ensure keen operators get the chance to buy the new model soon. “Most companies are currently looking to future proof their fleets and to support them, we’ve focused hard upon supply availability,” Clark says. “They’re looking at the C12E as a sustainable solution when it comes to moving to zero-emissions buses across a variety of industry segments.” The mass production of the model is producing a 57 fixed seat vehicle as standard, with 53 and 51 reclining seat options available to order from the

global Yutong factory. Clark says the C12E is designed to be an ideal solution for a variety of applications, with the model primarily suited to mining, schools and charter sectors. “The standard offering of 57 fixed seats is appealing to school bus operators,” Clark says. “However, our 53 and 51 reclining options available have been introduced predominantly for the mining and charter markets.” A key part that fuelled the C12E’s unveiling last year was its safety technology onboard. The new Yutong electric bus, that’s ready to order now, is fitted with the latest updates from the global electric bus manufacturer. Included as standard on all Yutong electric bus models, the Yutong Electric Safety Standard (YESS) provides battery safety and fire mitigation to keep zero-emissions vehicles safe. Clark says the YESS system offers a

unique point of difference for Yutong. Although the feature may not be visible from the outside of the bus, the five-point protection system lurks in the background, ensuring the vehicle, on-board systems, battery pack, parts and monitoring all remain safe. “The vehicle protection, through YESS, comprehensively meets the standard for collision protection as well as reducing the risk of fire caused by short circuits,” Clark says. “It starts with the system protection, which is implemented through Yutong’s first battery nitrogen protection system.” The technology uses aviation grade, high purity nitrogen separation technology that replaces oxygen within the battery with nitrogen to ensure that the cell blocks contact with combustibles and oxygen. This is designed to suppress the first expansions within a battery cell from thermal runaway, cooperating with the battery monitoring system within YESS to detect nitrogen concentration and tightness of the battery pack, acting as an early warning indicator for operators. Moving onto the battery pack protection, YESS ensures all battery packs are equipped with short circuit protection devices. In the event of an abnormal external overload, failed circuits can be disconnected fast. The sandwich-like isolation protection system structure developed by Yutong can withstand long-term burning at up to 1300°C for as long as two hours. “The parts protection side is represented by specially developed multi-pack, high efficiency battery liquid heating technology

that is integrated with liquid cooling,” Clark says. “This thermal management system reduces the risk of high voltage failure. “The monitoring protection offers 24/7 battery monitoring. You can’t see all of this from the outside, but the C12E has plenty of safety features packed into it.” This comprehensive YESS system is onboard all of Yutong’s electric bus products, including the E12 and the new D7E model. These two vehicles, alongside the C12E, also have Yutong Electric Architecture (YEA), Yutong’s first electric vehicle specific platform integrating software and hardware. “YEA means full integration between body and chassis, providing a total solution for buses,” Clark says. “It means customers can have peace of mind that they’re fully supported, providing yet another real point of difference for Yutong electric buses.” Other features onboard the C12E that are now available to local customers include standard safety systems and an Acoustic Vehicle Alerting System (AVAS) that provides noises for quiet electric buses travelling at lower speeds. A 360-degree camera driver warning system is a critical addition for school bus

Above: Battery Monitoring Protection is developed to monitor battery data in real time Left: The C12E features Yutong Electric Safety Standard (YESS) vehicle protection Opposite, Top: The C12E is about to hit the Australian market

operations, giving drivers a superior aerial view of the vehicle’s total surrounds. In a profession where ensuring all students getting on and off the bus safely is paramount, Clark says this system is a major bonus. “The C12E has been developed to meet the strictest of requirements for the bus sector while giving regional customers a real electric solution,” Clark says. “It’s a milestone for customers in regional Australia and for VDI as the Yutong distributor.” It’s new models like the C12E that makes Clark excited to be part of the VDI family and to continue learning about the technology behind the progressive company’s model range and future plans. She says she’s particularly keen to see the commencement of VDI’s Brisbane production facility, where Yutong’s E12 electric low floor city bus is being assembled under its local content program. “I have enjoyed my journey so far, we have a great team at VDI and an exciting model range on offer,” Clark says. “The product range really excites me. I feel like I could talk about the C12E all day, every day, and it’s just one of the many exciting models on offer. “I think the C12E is a real game changer for the regional Australian school bus market in particular. There’s a real sense of enthusiasm here and it’s an exciting opportunity moving forward.” For further information regarding VDI’s C12E, including ordering, head to www.vdiaustralia.com.au. busnews.com.au October 2023 ABC

FEATURE

SCANIA

AT YOUR SERVICE Scania NSW is using its team of experienced hands to continue serving its loyal Australian customers

IMAGES MARK BEAN

Above: The Scania NSW service team is ready to maximise bus and coach uptime Opposite, Top: Scania’s NSW service team includes (from left to right) Lionel Saunders, Chris Nobbs, Danny Hagarty and Glenn Shaw 52

s a bus and coach force in Australia, one of Scania’s greatest advantages is its network of company-owned branches. This collection offers sales and service from the most knowledgeable Scania experts in the business. This includes Scania NSW’s highly experienced state dealer director Lionel Saunders and his team that includes Prestons branch manager Danny Hagarty, Eastern Creek branch manager Chris Nobbs and Prestons parts manager Glenn Shaw. “The NSW team that looks after our buses and coaches once they are in service have a lot of experience with the product and they are all passionate about Scania, their customers and their business success,” Saunders told ABC.

ABC October 2023 busnews.com.au

“We have been a significant player in the Australian bus market for a long time and have very well established sales and service facilities owned by the company, but we also work in concert with a network of independent authorised dealers across the state who can provide service, parts and expertise to customers.” Saunders says a large focus is on its after sales program, which helps keep buses and coaches rolling without any unplanned stops. Its service network is designed to maximise uptime so that customers can access vehicles when they need them. “We’re keen to advise and assist our customers who operate their own workshops at their depots, particularly those operating well away from Sydney, and we have systems in place to get parts sent out for VOR as quickly as possible,” Saunders says.

“Using the latest electronic diagnostic tools, plus the experience and expertise of our technicians and workshop supervisors, we are committed to keeping our customers moving.” For Shaw, keeping Scania bus and coaches on the road and running perfectly can be dependent on fitting the right parts at service or repair time. “Scania workshops fit only genuine Scania parts either when replacing worn service items or repairing damage,” Shaw says. “We understand that a lot of operators want to use their own workshops for routine servicing, but they may not always source replacement parts from Scania and that puts their reliability at risk, using parts that have not been engineered specifically for Scania vehicles or manufactured to the same high tolerances using the same materials as original equipment. “Our genuine parts are competitively priced, something which often surprises customers used to buying non-genuine.

In addition, our filter parts often come as a full kit with all the pieces needed to make a complete refresh, including washers, gaskets and fasteners, which you may not get with non-genuine.” Saunders says another Scania benefit for fleet buyers is its new Bus & Coach Fleet Helpdesk that assists operator workshops that are tackling tricky repairs or maintenance. It’s just another part of Scania’s offer to keep its buses and coaches running exceptionally all over Australia. “One phone call can put you in touch with a Scania expert who can help diagnose the issue over the phone or suggest a procedure in order to resolve the problem and get the vehicle back on the road as soon as possible,” Saunders says. “This is particularly useful for remote and regional operators who may be far from a Scania workshop. “It’s all part of the total solution package Scania offers its customers to ensure they can enjoy maximum uptime. We’re here to help.”

Scania workshops fit only genuine Scania parts either when replacing worn service items or repairing damage

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With you on every journey Webasto Thermo & Comfort Australia | svc-info@webasto.com | +61 2 8536 4800 | www.webasto.com busnews.com.au October 2023 ABC

FEATURE

BIC

INSIDE ADVOCACY

From zero-emissions technology to safety concerns, BIC has plenty on its plate as it continues pushing for a bus and coach industry with a bright future IMAGES DEAN MOULE

or Bus Industry Confederation (BIC) national technical manager Dean Moule, he has never witnessed a time so busy in the bus and coach industry. “This is the biggest change we’ve seen in our industry in the past 50 years,” Moule told ABC. “This includes the transition to new technology, issues happening around safety and the need for the uptake of new technology systems.” The amount of change within the local bus and coach sector has given BIC plenty to work on in recent months. Throughout all of its regular work programs and meetings with government departments, ministers and other peak bodies, BIC has discussed a wide range of topics, including vehicle design standards, safety, mass limits and fatigue management. BIC’s presence over the past few months starts with its industry-based submission it wrote for the NSW Bus Industry Taskforce. “What happens in NSW by default tends to lead the rest of the country,” Moule says. “Our members, both operators and suppliers, recognise the need for strong advocacy on a range of issues that the NSW government is addressing that will have national impacts. We work with our state association members to review recent Acts and present to taskforces and push for national harmonisation at federal level.” Yet recent weeks for BIC have been 54

ABC October 2023 busnews.com.au

dominated by safety discussions. Following numerous safety incidents in past months, BIC dropped everything to update safety reform papers and push for regulatory changes. “This is how the bus safety initiatives paper came out from BIC,” Moule says. “It’s one thing to say that these are the problems, but we think it’s more important to say what we think the solutions are.” Moule says BIC wanted to make sure the paper was written in such a way that the government saw solutions and recommendations to help the industry at every level. From an operator perspective, BIC has also been busy pushing for the uptake of new technology. Moule says BIC has asked governments to consider incentives to allow operators to update to new technology faster. “For every Euro 1 or 2 vehicle you take off the road and put in a Euro 5 or 6 model

instead, there’s a huge environmental and emission improvement,” Moule says. “We’ve been pushing hard for better workplaces for drivers by providing better technology for them.” Part of these improvements come through BIC’s push for a national harmonised approach to zero-emissions buses. Against government funding challenges and supply chain issues, BIC wants to see all governments revealing longer-term volume plans for introducing zero-emissions buses and securing the supply chain. “Zero-emissions buses are complex and expensive vehicles,” Moule says. “The industry is currently in a hiatus of purchasing and it’s hurting the supply chain and suppliers enormously. “We want to see standards introduced nationally that look further into zero-emissions buses than ever before.” In a sign of the juggling act that BIC is currently completing as it tries to handle

numerous industry challenges, Moule’s focus has quickly switched back and forth between zero-emissions buses, safety technology and the local content discussion. When it comes to the latter, Moule says BIC has had to develop its own stance on the topic and work with a range of operators, suppliers and government bodies to unearth more detail. “Our view on local content is that it’s a national approach rather than a state approach,” he says. “It’s a balance between how local content benefits the industry and how it can actually hurt it.” While state and territory bodies purchasing vehicles call for a certain amount of local content, BIC is trying to establish how these requirements are too demanding for local manufacturers and importers. Moule says that manufacturers can’t be expected to set up multiple facilities in different states and territories just to satisfy local content requirements in numerous areas. “Part of our plan is to work with the industry and our members on a new major local content strategy that we’re about to start,” Moule says. “From the assembly to the local jobs and the important aftersales side, there’s plenty of people and considerations for us to work on. “Local content is important because it’s more than just

For every Euro 1 or 2 vehicle you take off the road and put in a Euro 5 or 6 model instead, there’s a huge environmental and emission improvement financial value, it’s about everything else that goes into supplying a bus or coach.” BIC is set to get started on the local content project in the back half of the year. While doing so, it’s also handling the diverse opinions on width, mass and tyre pressure regulations. Back in May, BIC put a paper to the National Transport Commission (NTC) advocating for higher mass limits. Now, the NTC has accepted it and agreed to put it into its work plan to evaluate for 2024-25. Moule says, in reality, it can be up to a five year process from submission to becoming an updated Australian Design Rule for suppliers if it is accepted. This time includes a rigorous impact assessment process. “Tyre pressure is also an issue, especially with respect to EVs,” Moule says. “Current regulations restrict tyre innovation. We want to follow what has been done globally to update modern tyre technology.” The last part of BIC’s regulatory actions in recent months is about the current supply chain issue for suppliers. Moule assures the industry that BIC is also working

hard to get answers from governments on how to fix the issue at major Australian ports. In the meantime, he says suppliers are still having to continue operating without partial payments and long term volume plans while governments decide how or if to fix the pressure on companies. It all summarises the eventful period that BIC is currently in as the main advocate for the local bus and coach industry. Whether it be pressing safety concerns, harmonised standards or a long-term plan for the roll-out of zero-emissions vehicle technology, Moule and the team at BIC are set to be kept busy in the back portion of 2023. “The message we want to give to members and the industry is that we’ve been advocating for bus safety initiatives and national harmonisation to be introduced to further improve the industry, and this is an ongoing message,” Moule says. “We want to see a longer-term higher focus from all governments on bus, so that’s a message we’ll continue to advocate for until we see the fruits of our labour.”

Above: The safety roundtable recently discussed ways to improve bus safety Opposite, Top: BIC national technical manager Dean Moule Opposite, Below: Moule says the bus industry is in the midst of an incredibly busy period

busnews.com.au October 2023 ABC

JOIN BUSNSW FOR A VIABLE AND SUSTAINABLE FUTURE

WHY JOIN BUSNSW? Member benefits include: • • • • •

NSW Government advocacy regarding contracts, accreditation & operational matters Assistance with HR issues & enterprise agreements Monthly BusNSW Bulletin, covering latest industry news & issues Regular updates & email broadcasts on new & emerging issues Access to information, templates & tools on BusNSW website

WHO CAN JOIN? Full membership is open to accredited bus & coach operators in NSW, including: • • •

Regular Passenger Service Operators School Bus Service Operators Long Distance, Tourist & Charter Operators

Associate membership is available to suppliers of goods and services, who support the bus industry in a variety of ways.

APPLY NOW Contact BusNSW Phone: (02) 8839 9500 Address: 27 Villiers Street, North Parramatta NSW Web: www.busnsw.com.au

BUSNSW_Membership-Advert V6.indd 1

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BUSNSW

A viable and sustainable future As BusNSW opens its membership registration for the year ahead, it says there are plenty of reasons to get involved with the state bus and coach association

n an ever-changing industry like public transport, maintaining a competitive edge and ensuring business sustainability is crucial. For those in the NSW bus and coach sector, BusNSW can help you achieve these goals by granting access to valuable resources, industry insights and collaborative opportunities that help businesses stay ahead of the curve and make informed decisions. BusNSW has been the peak body for the private bus and coach industry since it was founded in 1942 and represents a diverse range of bus and coach operators and suppliers. The association’s governance structure is set up to ensure small and large organisations, family businesses, private companies and multinationals from across the state are represented at an industry level. Full membership is open to accredited bus and coach operators in NSW, including regular passenger and school service operators, and long-distance, tourist and charter operators. Associate membership

“By becoming part of BusNSW, bus and coach operators position themselves for success and play a role in shaping a brighter future for the industry.” is available to suppliers of goods and services who support the bus industry in a variety of ways. BusNSW’s mission – to foster the efficient and sustainable growth of public transport – is at the heart of its work program. BusNSW offers its members a range of services designed to support safe and efficient bus and coach services for the benefit of the community through: 1. Advocacy and Representation: BusNSW acts as a powerful advocate for its members. By becoming a member, bus operators gain a collective voice that can influence NSW government policies, regulations, and funding decisions. This collective voice ensures that the industry’s unique needs and challenges receive attention and genuine consideration. 2. N etworking Opportunities: Membership in BusNSW provides access to a vast network of industry professionals. BusNSW conferences, exhibitions, seminars and workshops are

highly regarded and provide members with opportunities to connect socially and professionally. From operators to suppliers, members can connect, collaborate and exchange insights. 3. Training and Development: Staying competitive necessitates ongoing learning. BusNSW offers free online driver customer service training and liaises with its RTO partner, Into Training Australia, on accessing free and subsided training on behalf of industry. BusNSW also collaborates with TAFE NSW on addressing bus industry skills challenges. 4. Access to Resources: The bus and coach industry can be intricate. BusNSW simplifies matters by offering an array of resources, including fact and member information sheets, templates and guides. 5. C ost Savings: BusNSW membership gives access to discounted signage and equipment via Bus Signs Plus. 6. I ndustry Insights: Staying well-informed about industry changes is vital. BusNSW publishes a monthly Bulletin magazine and sends regular email broadcasts, delivering valuable insights into contract matters, regulatory updates, business opportunities and emerging technologies. 7. Safety and Compliance: Complying with safety and regulatory standards is essential when operating heavy vehicles and providing passenger transport. BusNSW offers guidance and resources to help members meet these requirements. 8. B usiness Promotion: BusNSW actively promotes its members through various channels. This exposure can increase visibility and create business opportunities, as potential clients and partners often seek out members for their integrity and commitment to industry standards. Joining BusNSW is not just a business decision; it represents an investment in the future of the NSW bus and coach industry. By becoming part of BusNSW, bus and coach operators position themselves for success and play a role in shaping a brighter future for the industry. A new BusNSW membership year starts in December 2023, so now is the time to apply. Further information and a simple online application form can be found on the BusNSW website at busnsw.com.au/become-a-member/. For assistance, please contact BusNSW on 02 8839 9500. busnews.com.au October 2023 ABC

S U B T BES N O I T I T E P M CO ! D E V L O V N I T GE

E T A P I C I T DE TO PAR

O C R Q N A C S

Send in your best bus or coach photos to feature in next month’s magazine.

BEST BUS COMPETITION

FEATURE

WINNER

This Crowthers Coaches bus is “the old girl in the fleet” for Ray Meli

FLAG FUN

The winning photo of October’s Best Bus competition takes us to the nation’s capital for a striking bus shot

nlike the many glorious backdrops we’ve seen in recent ABC Best Bus photo competition winners, October’s winner is simple yet effective. Taken in Canberra, Ray Meli from Crowthers Coaches has won the competition with a lovely photo of a Crowthers Coaches vehicle taking school students through the capital city. Yet there were plenty of other great entries for the October Best Bus competition that ABC would love to commend. A recently refurbished Irizar for Glenorie Coaches was photographed by David from Coachcare and was a very worthy finalist, while Nick Peters’

terrific shot of a vintage looking Premier Motor Service coach came very close to winning. Steven Baker’s photo of one of his vehicles in Coober Pedy was also a highlight, as another Firefly photo from Brett Hewitt rounded out our finalists. Despite all of these entries being terrific, none of them ended up beating Ray Meli’s photo of the Crowthers Coaches vehicle in full flight. The bus and coach operator is approaching 100 years of operating and has a rich history in the Australian transport scene – one of its first charters it performed was taking people from Sydney to watch Kingsford Smith fly on the first commercial flight from Australia to

New Zealand in 1933. Meli says this winning photo was taken while on a program, running schools to Canberra to learn about how the government works. “The coach in this photo is the old girl in the fleet,” Meli told ABC. “It’s closing in on 1.1 million kilometres and is as tight as a pin.” As the winner of the monthly competition, Meli has received a free 12-month subscription to ABC magazine, while the winning photo is also being shown off as ABC’s Facebook cover photo for October. Don’t forget to send through your Best Bus photos for November and the months ahead via email and keep an eye on our Facebook page for more details! busnews.com.au October 2023 ABC

FEATURE

BEST BUS COMPETITION

ABC October 2023 busnews.com.au

Top, Left to Right: A wonderful yellow Irizar from David and a roaring Langley’s coach courtesy of Sarah Hansen Middle row, Left to Right: Dave’s restored Ventura at sunset, a sparkling Firefly from Brett Hewitt and Nick Peters’ beauty of a Premier Motor Service coach Bottom, Left to Right: More Crowthers fun from Ray Meli and a Coober Pedy special from Steven Baker

busnews.com.au October 2023 ABC

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2010 Hyundai Cosmos

2013 Higer Road Boss

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SAPPHIRE COAST NSW SCHOOL BUS & CHARTER - Offering lifestyle & work-life balance on the Sapphire Coast. Long-established family business that holds Transport for NSW government school bus contract, 3 x buses providing diverse income with 2 x TfNSW school bus runs, charter work & community transport service & local land charter provider for cruise ship industry. Scope to expand the services to cater for popular activities on the Sapphire coast. RIVERINA NSW SCHOOL BUS & COACH - Diverse income with TfNSW school bus contract with 4 x bus runs/services, 3 x private school bus runs, general charter work and organised tours running a fleet of 10 buses & coaches. A profitable model that can sustain a family or suitable for an investor. 20+ years trading history with strong brand recognition and regular clientele. Sold with a depot situated on 3,880sqm industrial land. SCHOOL BUS & COACH, REGIONAL NSW - Based in a growth region & desirable large inland city in NSW. Family business operating for 40 + years. TfNSW R&R school bus contracts, 9 School Services/ Runs, 10 x school buses & 5 x coaches plus extensive plant & equipment all included in the sale. May be suited to a larger operator in the bus & coach industry as an acquisition.

SYDNEY NSW, REGION - Core services are day charter & excursions for schools, train replacement and emergency train replacement bus & coach services. Simple business operation with high turnover and profit. Fleet, plant & equipment included in the sale including 11 x buses & coaches. Limited competition with high demand for services provided.

SOUTH COAST NSW - Lifestyle location and growth area. 13 x buses & coaches included in the sale. The business revenue is derived by offering extended group touring, general charter work and a lucrative on demand Shuttle Service contracted by TfNSW.

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busnews.com.au October 2023 ABC

Perfect Starters Package 3 Lines of Route in strong Northern NSW rural area. Grossing around $450,000. Included are 2016 Rosa and 2 Toyota Coasters. 2 drivers available if required.

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ABC October 2023 busnews.com.au

EVENTS

BUS INDUSTRY CALENDAR OF EVENTS FOR 2023

Be sure not to miss out on an opportunity to attend these fantastic in-person events OCTOBER BIC October 29 – November 1 Moving People National Conference From October 29, the national body will present on all of the latest industry topics impacting the bus and coach sector, reward worthy award winners and bring the nation’s manufacturers, suppliers, operators and decision-makers together at the Adelaide Oval.

DECEMBER BusNSW December 4 Delegates Forum/ Country & Metro Meetings/ Xmas Function

TBA QBIC Christmas Event

G et t h e L

AT E ST N E W

S d e li ve re

d t o yo u r

in b ox we e

k ly

DON’T MISS THE BUS. ABC

AUSTRALASIAN BUS & COACH

BLK AUTO Evolution and expansion VOLVO Decades of safety BUS STOP Complete package

ISSUE 430 June 2023 $5.95 inc GST

SUPERB SAFETY UNITED SAFET Y HAS UNDERGONE A THOROUGH PROCESS TO TAILOR ITS FOGMAKER PRODUCTS TO ZERO-EMISSIONS BUSES

Feature: The Tassie issue Yutong: ACT history Scania: Total safety

Subscribe today to busnews.com.au busnews.com.au October 2023 ABC

DELIVERIES

SEPTEMBER

Volvo couldn’t be stopped as the chassis leader in September

September deliveries shoot upwards After a consistent August, September’s bus and coach deliveries once again impressed with another productive month

he good news keeps coming for bus and coach suppliers in September as the month’s delivery numbers continue to track well. August’s 102 units delivered were surpassed in September, with 109 deliveries registered in another strong month for the market. When it comes to chassis, the perennial winner was once again at the top of its game, with Volvo recording 38 deliveries for the month. In a slight improvement from its 37 deliveries in August, Volvo once again stayed well clear of the next best Yutong with 17. Mercedes-Benz continued to track upwards with 13 deliveries to finish on the podium, staying just clear of BCI (10) and King Long (nine). The pack then tightened up, with Scania narrowly trailing the others with eight deliveries, while MAN closely followed with seven and kept its nose ahead of BLK (four) and BYD (three). The dominant bodybuilder yet again reigned supreme as Volgren couldn’t be stopped. In a resurgence from its 27 deliveries in August, Volgren recorded 33 in September to nearly double the second place, which was shared between Yutong and the improving Irizar with 17. BCI was the only other body builder to record double digits with 10, staying just clear of King Long (nine) and Custom Denning (seven). The even body builder pack once again stayed close, with Coach Design (five) catapulting ahead of BLK (four) and the other five companies that shared the final seven deliveries, including a newcomer in New Zealand manufacturer Global Bus Ventures. We’ve come to expect a one-sided display in the seating segment, and that’s just what McConnell gave us in September. Following 40 units in August, McConnell romped to a successful September with 46 deliveries for the month, staying well clear of the second-placed Sege with 22. Yutong (17) remained consistent, while StyleRide (11)

ABC October 2023 busnews.com.au

tracked similarly to its August efforts to narrowly beat out King Long with nine. To wrap up proceedings, Marcopolo recorded two units while both Fainsa and debutant Vogel had one delivery apiece. Thermo King may have dropped from its 35 deliveries in August, but another 31 in September was more than enough to see it take out the air-conditioning race. In a tightening market, it was head and shoulders above second place, which couldn’t be split between Cling-Yutong and Hispacold with 17 apiece. Coachair nipped at their heels with 11, edging out MCC (10) in the process. King Long’s nine deliveries saw it stay ahead of Valeo and Denso with five each, while Spheros and Konvekta (two apiece) closed out the September airconditioning race. It was a true return to form for Victoria in September, avenging its August loss with 30 deliveries in September. Its vanquisher in August, WA, still managed to take out second place with 22 deliveries, narrowly beating NSW with 21. Queensland fell back down to 17 units, nearly succumbing to the ever-improving South Australia (15). Tasmania, with three deliveries, and the ACT, with one, closed out a state race that is becoming closer by the month. Turn overleaf for comprehensive bus and coach delivery information for September. Please note all data is as supplied from manufacturers, at their discretion.

We’ve come to expect a onesided display in the seating segment, and that’s just what McConnell gave us in September

Volgren 33

Seat delivery units

Yutong 17

MCCONNELL 46 SEGE 22

Irizar 17

YUTONG 17

BCI 10

STYLERIDE 11 KING LONG 9 MARCOPOLO 2 FAINSA 1

King Long 9 Custom Denning 7 Coach Design 5

VOGEL 1

BLK 4 Scania Higer 2

We’ve come to expect a one-sided display in the seating segment, and that’s just what McConnell gave us in September. Following 40 units in August, McConnell romped to a successful September with 46 deliveries for the month, staying well clear of the second-placed Sege with 22. Yutong (17) remained consistent, while StyleRide (11) tracked similarly to its August efforts to narrowly beat out King Long with nine. To wrap up proceedings, Marcopolo recorded two units while both Fainsa and debutant Vogel had one delivery apiece.

3% 1% 14%

TAS ACT

BusTech Group 2 Global Bus Ventures 1 Marcopolo 1 Express Coaches 1

27% VIC

Percentage by

REGION 16% QLD

19% NSW

20%

SALES BY BODY The dominant bodybuilder yet again reigned supreme as Volgren couldn’t be stopped. In a resurgence from its 27 deliveries in August, Volgren recorded 33 in September to nearly double the second place, which was shared between Yutong and the improving Irizar with 17. BCI was the only other body builder to record double digits with 10, staying just clear of King Long (nine) and Custom Denning (seven). The even body builder pack once again stayed close, with Coach Design (five) catapulting ahead of BLK (four) and the other five companies that shared the final seven deliveries, including a newcomer in New Zealand manufacturer Global Bus Ventures.

SALES BY AIR-CONDITIONER Thermo King may have dropped from its 35 deliveries in August, but another 31 in September was more than enough to see it take out the air-conditioning race. In a tightening market, it was head and shoulders above second place, which couldn’t be split between Cling-Yutong and Hispacold with 17 apiece. Coachair nipped at their heels with 11, edging out MCC (10) in the process. King Long’s nine deliveries saw it stay ahead of Valeo and Denso with five each, while Spheros and Konvekta (two apiece) closed out the September airconditioning race.

Thermo King 31 Cling-Yutong 17 Hispacold 17 Coachair 11 MCC 10

King Long Valeo Denso Spheros Konvekta

9 5 5 2 2

VOLVO 38 YUTONG 17 MERCEDES-BENZ 13

Sales by chassis

BCI 10 KING LONG 9

When it comes to chassis, the perennial winner was once again at the top of its game, with Volvo recording 38 deliveries for the month. In a slight improvement from its 37 deliveries in August, Volvo once again stayed well clear of the next best Yutong with 17. Mercedes-Benz continued to track upwards with 13 deliveries to finish on the podium, staying just clear of BCI (10) and King Long (nine). The pack then tightened up, with Scania narrowly trailing the others with eight deliveries, while MAN closely followed with seven and kept its nose ahead of BLK (four) and BYD (three).

SCANIA 8 MAN 7 BLK 4 BYD 3

busnews.com.au October 2023 ABC

DELIVERIES

SEPTEMBER

BCI

BLK

BYD KING LONG

MAN

MERCEDES-BENZ

SCANIA

VOLVO

YUTONG

KBRV Resort Operations Rodel Investments Go West Tours Swan Transit Link SA N/A N/A N/A N/A Ventura Charter Charter Charter Charter Charter Charter Charter Charter Charter Surfside Buslines Mackay Transit Coaches Fallons Wangaratta The Geelong College Settlers Transport Walters Passenger Service TAG Group N/A N/A N/A N/A N/A N/A N/A N/A Brighton Coach Brighton Coach Coles Coaches (Colac) Irizar Asia Pacific Irizar Asia Pacific Irizar Asia Pacific Skylight Bus Lines Transport Canberra Operations Osborns Transport Premier Transport Cabonne Bus Lines Mt Gravatt Coach & Travel Organs Coaches Simcock Bus Service McDermotts Coaches Kanga Coach Lines Seymour Passenger Service Coles Coaches CDC Victoria Willunga Charter CDC Hunter Valley Buses Transdev Queensland CDC Forest Coach Lines Public Transport Authority WA Public Transport Authority WA N/A N/A N/A N/A N/A N/A N/A N/A N/A

ABC October 2023 busnews.com.au

UNITS

MANUFACTURER, OPERATOR & LOCATION QLD QLD WA WA SA VIC QLD TAS WA VIC SA SA QLD SA SA SA SA SA SA QLD QLD VIC VIC WA VIC QLD NSW QLD VIC TAS QLD VIC VIC VIC NSW NSW VIC NSW NSW QLD VIC ACT NSW NSW NSW QLD VIC VIC TAS SA VIC VIC VIC SA NSW QLD NSW WA WA WA WA VIC WA VIC QLD NSW NSW QLD

CHASSIS (Model)

1 BCI Classmaster 1 BCI Explorer 1 BCI Classmaster 3 BCI Classmaster 4 BCI Citirider Combo 1 MAN President 2 1 MAN President 3 1 Seantor 8 1 MAN President 2 3 BYD D9RA 1 King Long 1 King Long 1 King Long 1 King Long 1 King Long 1 King Long 1 King Long 1 King Long 1 King Long 1 MAN LE.19.330.RC2 1 MAN IC.19.320.RR8 1 MAN IC.19.320.RR8 1 MAN IC.19.330.RR8 1 MAN IC.19.320.RR8 1 MAN IC.19.330.RR8 1 MAN LE.19.330.RC2 4 Mercedes-Benz O500LE 2 Mercedes-Benz O500LE 1 Mercedes-Benz O500LE 1 Mercedes-Benz O500RF 1936 1 Mercedes-Benz O500RF 1930 1 Mercedes-Benz O500RS 2 Mercedes-Benz O500RS 1 Mercedes-Benz O500RS 1 K 370C B4x2NB 1 K 370C B4x2NB 1 K 320C B4x2NB 1 K 360 IB4x2NB 1 K 360 IB4x2NB 1 K 310 IB4x2NB 1 K 320C B4x2NB 1 K 320 UB4x2LB 1 Volvo B11R 2 Volvo B8RLE 1 Volvo B8R 1 Volvo B8R 2 Volvo B8R 1 Volvo B8R 1 Volvo B11R 2 Volvo B8R 2 Volvo B5LH 1 Volvo B8R 1 Volvo BZL Electric 1 Volvo B11R 3 Volvo B8RLE 2 Volvo BZL Electric 4 Volvo B8RLE 12 Volvo B8RLE 1 Volvo B8RLEA 1 Yutong D12 1 Yutong D7 8 Yutong D7 1 Yutong D9 1 Yutong D9 2 Yutong D7 1 Yutong D9 1 Yutong D7 1 Yutong D12

TOTAL DELIVERIES 109

ENGINES

TRANSMISS

BODY BUILDER

HP*

Rear / Front

Emissions standard

A: Automa M: Manu AS: Auto-S O: Opticru

BCI BCI BCI BCI BCI BLK BLK BLK BLK Volgren King Long King Long King Long King Long King Long King Long King Long King Long King Long BusTech Group Irizar Coach Design Volgren Irizar Irizar Global Bus Venures Custom Denning Volgren Express Coaches Coach Design Custom Denning Coach Design Irizar Irizar Scania Higer Scania Higer Coach Design Irizar Irizar Irizar Irizar BusTech Group Irizar Custom Denning Irizar Marcopolo Irizar Irizar Coach Design Volgren Volgren Irizar Volgren Irizar Volgren Volgren Volgren Volgren Volgren Yutong Yutong Yutong Yutong Yutong Yutong Yutong Yutong Yutong

320 470 325 325 320 360 480 210 360 300 kW 214 214 265 265 184 214 214 265 265 330 320 320 330 320 330 330 300 300 300 360 300 356 356 356 370 370 320 360 360 310 320 320 450 320 350 330 330 350 460 330 240 320 N/A 460 330 N/A 330 320 350 360 190 190 250 250 190 250 190 360

R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R N/A R R R R F F R R F R F R

Euro 5 Euro 6 Euro 5 Euro 5 Euro 5 Euro 6 Euro 6 Euro 5 Euro 6 Zero 6.7L Euro 6.7L Euro 8.9L Euro 8.9L Euro 6.7L Euro 6.7L Euro 6.7L Euro 8.9L Euro 8.9L Euro Euro 6 Euro 5 Euro 5 Euro 6 Euro 5 Euro 6 Euro 6 Euro 6 Euro 6 Euro 6 Euro 5 Euro 6 Euro 5 Euro 5 Euro 5 Euro 6 Euro 6 Euro 6 Euro 5 Euro 5 Euro 5 Euro 6 Euro 6 Euro 5 Euro 6 Euro 6 Euro 5 Euro 5 Euro 6 Euro 6 Euro 5 Euro 6 Euro 6 Zero Euro 6 Euro 6 Zero Euro 6 Euro 6 Euro 6 Euro 5 Euro 6 Euro 6 Euro 5 Euro 5 Euro 6 Euro 5 Euro 6 Euro 5

A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A Opticru Opticru A Opticru Opticru A A A AS A AS A A AS AS A AS A AS AS A AS A A A A A A A A A A A A

missions andard

A: Automatic M: Manual AS: Auto-Shift O: Opticruise

Euro 5 Euro 6 Euro 5 Euro 5 Euro 5 Euro 6 Euro 6 Euro 5 Euro 6 Zero 7L Euro 7L Euro 9L Euro 9L Euro 7L Euro 7L Euro 7L Euro 9L Euro 9L Euro Euro 6 Euro 5 Euro 5 Euro 6 Euro 5 Euro 6 Euro 6 Euro 6 Euro 6 Euro 6 Euro 5 Euro 6 Euro 5 Euro 5 Euro 5 Euro 6 Euro 6 Euro 6 Euro 5 Euro 5 Euro 5 Euro 6 Euro 6 Euro 5 Euro 6 Euro 6 Euro 5 Euro 5 Euro 6 Euro 6 Euro 5 Euro 6 Euro 6 Zero Euro 6 Euro 6 Zero Euro 6 Euro 6 Euro 6 Euro 5 Euro 6 Euro 6 Euro 5 Euro 5 Euro 6 Euro 5 Euro 6 Euro 5

A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A Opticruise Opticruise A Opticruise Opticruise A A A AS A AS A A AS AS A AS A AS AS A AS A A A A A A A A A A A A

TRANS MAKE

AXLES

TRANSMISSION

ZF 2 Allison 3 ZF 2 ZF 2 ZF 2 ZF 2 ZF 3 Allison 2 ZF 2 BYD 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF 2 ZF Ecolife 2 ZF Ecolife 2 ZF Ecolife 2 ZF Ecolife 2 ZF Ecolife 2 ZF Ecolife 2 ZF Ecolife 2 ZF Ecolife 2 Scania 2 Scania 2 Scania 2 Scania 2 Scania 2 ZF 2 ZF 2 ZF 2 Volvo 3 ZF 2 Volvo 2 Volvo 2 ZF 2 Volvo 2 Volvo 2 ZF 2 Volvo 2 ZF 2 Volvo 2 Volvo 3 ZF 4x2 Volvo 4x2 ZF 4x2 ZF 2 ZF 2 Allison 2 Allison 2 Allison 2 Allison 2 Allison 2 Allison 2 Allison 2 Allison 2 Allison 2

NUMBER OF SEATS

BODY LENGTH

AIR-CON (Brand)

Fixed Coach

Recliners

12.3 13.5 12.3 12.3 12.5 12.5 13.98 8.7 12.5 12.5 10 10 12 12 9 10 10 12 12 12.5 12.3 12.3 12.3 12.3 12.3 12.5 12.5 12.5 12.5 13 12.5 12.5 12.5 12.5 12.3 12.3 12.5 12.3 12.3 12.3 12.3 12.5 10 - 12.9 10 - 12.9 10 - 12.9 10 - 12.9 10 - 12.9 10 - 12.9 13 - 14.9 10 - 12.9 10 - 12.9 10 - 12.9 10 - 12.9 13 - 14.9 10 - 12.9 10 - 12.9 10 - 12.9 10 - 12.9 10 - 12.9 12.4 8 8 10 10 8 10 8 12.4

MCC MCC MCC MCC MCC Valeo Valeo Valeo Valeo Coachair King Long King Long King Long King Long King Long King Long King Long King Long King Long Thermo King Hispacold Coachair Spheros Hispacold Hispacold Thermo King Thermo King Thermo King Thermo King Thermo King Thermo King Thermo King Hispacold Hispacold Konvekta Konvekta Denso Hispacold Hispacold Hispacold Hispacold Thermo King Hispacold Thermo King Hispacold Spheros Hispacold Hispacold Thermo King Thermo King Denso Hispacold Valeo Hispacold Coachair Denso Coachair Thermo King Thermo King Cling-Yutong Cling-Yutong Cling-Yutong Cling-Yutong Cling-Yutong Cling-Yutong Cling-Yutong Cling-Yutong Cling-Yutong

57 – 57 57 51 57 – 37 57/83 – X X X X X X X X X – 57 57 57 57 53 47 – – 45 – 57 57 57 57 – – 57 57 – 58 57 – 57 – 57 57 57 57 – 75 – 41 – 65 44 44 48 – – 57 27 27 – – 27 – 27 57

– 54 – – – – 53 – – – – – – – – – – – – – – – – – – – – – – 48 – – – – 53 53 – – 57 – – – – – – – – – 48 – – – – – – – – – – – – – 39 39 – 39 – –

(metres)

APPLICATION

Metro

Long Distance

– – – – – – – – – 39 – – – – – – – – – 47 – – – – – – 45 43 – – – – – – – – – – – – – 43 – 49 – – – – – – 38 – 39 – – – – 41 57 – – – – – – – – –

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

Charter

City or Route

School

On Demand

X X – – – – X – – – X X X X X X X X X – – – – – – – – – – X X – X X – – – – – – – – X – X – – X X – – – – – – – – – – X – – X X – X – X

– – – – – – – – – X – – – – – – – – – X – – – – – X X X X – – – – – – – – – – – – X – X – – – – – – X – X – X X X X X – – – – – – – – –

– – X X X X – X X – – – – – – – – – – – X X X X X – – – – – – X – – X X X X X X X – – – – X X – – X – X – X – – – – – – X X – – X – X –

SEATING Sege Sege McConnell McConnell Sege Sege Sege Fainsa McConnell McConnell King Long King Long King Long King Long King Long King Long King Long King Long King Long StyleRide Sege McConnell Marcopolo McConnell Sege Vogel McConnell StyleRide McConnell McConnell McConnell McConnell Sege Sege McConnell McConnell StyleRide Sege Sege Sege Sege StyleRide Sege McConnell Sege Marcopolo Sege Sege StyleRide StyleRide McConnell McConnell McConnell StyleRide McConnell StyleRide McConnell McConnell McConnell Yutong Yutong Yutong Yutong Yutong Yutong Yutong Yutong Yutong

WHEEL SEAT CHAIR LIFT BELTS ACCESS

Y Y Y Y Y Y Y Y Y N Y Y Y Y Y Y Y Y Y N Y Y Y Y Y N N N Y Y Y Y Y Y Y Y Y Y Y Y Y N Y N Y Y Y Y Y Y N Y N N N N N N N Y Y Y Y Y Y Y Y Y

N N N N N N/A Y N/A N/A Y N N N N N N N N N N N N N N Y N Y Y Y N N N N N N N N N N N N N N Y N N N N N N Y N Y N Y Y Y Y Y N N N N N N N N N

busnews.com.au October 2023 ABC

NEWS

THE BACK SEAT

SKY HIGH

Since landing in Hobart five years ago, the SkyBus service has survived some unexpected challenges and is now flourishing in the Apple Isle

or Melburnians, the iconic red SkyBus has been a staple of airport and CBD transport since the first single shuttle bus service began in 1978. Transporting people to and from Melbourne Airport in Tullamarine, it quickly became a key transport link for a major airport without a dedicated rail line. In the years that have followed, the red buses have become a centrepiece on Hobart streets too. On the fifth anniversary of the SkyBus service in Hobart, Kinetic, who owns and runs the SkyBus services in both Melbourne and Hobart, has expanded on a wellknown brand in south-east Australia. “At the time we saw tremendous opportunity in Tasmania for a SkyBus service as tourism in Hobart was growing every year and Hobart Airport was expanding with plans for international flights,” Kinetic co-CEO Michael Sewards told ABC. “We knew SkyBus was already a well-known brand in Tasmania with strong brand affinity because almost one in four of our domestic passengers on our Melbourne service came from Tasmania.” Back in 2018, SkyBus, through 70

Kinetic, acquired the local Hobart Airporter service to bring its modern airport bus service to the Apple Isle. With more choice added to the service, which includes free Wi-Fi, reliable running times and plenty of ticketing options, SkyBus also launched in Hobart with an express service that allowed kids to travel onboard for free. “In our first year of operating we carried more than 100,000 passengers,” Sewards says. Yet the SkyBus momentum ground to a halt when COVID hit and planes were left on the tarmac. In Tasmania, this left SkyBus to suspend the service from March 2022 until October that year, while the return

ABC October 2023 busnews.com.au

Top: SkyBus has been a popular addition to the Hobart community Below: The SkyBus Hobart team continue to flourish five years in

of the service saw a temporary timetable that met flight arrival and departure times. “We had to make some extremely tough but necessary decisions and it was one of the most difficult things we’ve ever had to do,” Sewards says. “These decisions impacted people who we cared for, who were part of the SkyBus family and were integral in helping us build this brand that people know and love.” Despite these tough days, SkyBus found a way to bounce back in both Melbourne and Hobart. In the first half of this year, the Hobart services have done more than just return to pre-COVID levels. More than 75,000 customer journeys in that time was the highest ever half-year patronage figures recorded by SkyBus, while the Peninsula Express in Melbourne carried 50,000 passengers in the first six months after its relaunch. “It felt great to be able to return to full service,” Sewards says. This relaunch of SkyBus also let the brand launch Tasmania’s first electric buses into service, allowing Tasmanian visitors to receive a green and clean welcome. “The reception has been overwhelmingly positive from customers, government and key Hobart Airport stakeholders,” Sewards says. “In the first six months of operating, the buses displaced more than 79 tonnes of CO2 emissions.” A renewed customer experience focus has helped SkyBus surge, while the SkyBusk initiative and its first ever Tasmanian Pride Bus has made an impact on local communities. Sewards says to keep an eye on the popular red bus in the near future as more features continue to be rolled out on the thriving SkyBus services. “In October our Hobart Express service was the first location in Australia to trial tap and go contactless ticketing,” he says. “This is just another way we’re creating convenience for our passengers and we’ll be looking at extending the pilot across all SkyBus services later in 2023. “We will never stop innovating and investing in customer-first initiatives.”

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