National Collision Repairer February 2024

FEBRUARY 2024

www.nationalcollisionrepairer.com.au

ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

The long-term investment

Capricorn shows how training can help in the skills shortage INSIDE

Prestigious and looking to the future Apprenticeship programs that reward Collision Repair Expo’s training opportunities

RECOGNISING TOP APPRENTICES who are passionate about the aftermarket industry

Over $27,000 in cash and prizes to be won!*

Entries close 30 April 2024

Nominate your apprentice at cap.coop/stars

*For more information and Terms and Conditions visit cap.coop/tc

Contents

Latest News

CEO John Murphy john.murphy@primecreative.com.au

6 Product Showcase

COO Christine Clancy christine.clancy@primecreative.com.au

30 I-CAR Update, Training and Events

Gold Class; a goal worth pursuing.

SALES DIRECTOR Brad Buchanan bradley.buchanan@primecreative. com.au 0413 672 403

38 Local News

Automotive industry news and information from around the country.

46 Global News

Keep up to date with a selection of industry news and information from around the world.

16

Special Reports 16 Training as an investment in retention

EDITOR Eugene Duffy eugene.duffy@primecreative.com.au 0412 821 706 BUSINESS DEVELOPMENT MANAGER Kerri McCauley kerri.mccauley@primecreative.com.au 0404 898 362 PUBLISHED BY Prime Creative Media 379 Docklands Drive, Docklands, VIC 3008 03 9690 8766 www.primecreative.com.au

Capricorn looks at a key solution in the skills crisis.

24 Apprenticeship culture

Sheen Group details how it can help attract and retain staff.

26 The TAFE factor

The vital conduit for a new generation of talent.

28 Training offerings an expo highlight

The not-to-be-missed 2024 Collision Repair Expo.

20

Regular Features 20 Talking Shop

44 Stateside

34 Future Leaders

52 OEM Snapshot

Weststar Prestige looks to the future.

Multi-skilled and with passion to spare.

36 Lifetime Achievement Awards

Nominations are open for the industry’s outstanding service awards.

The US encounters its own trainee issues.

More developments from the world of automotive manufacturers.

54 Tech Talk

Help when and where you need it.

DISCLAIMER

The National Collision Repairer magazine is owned by Prime Creative Media and published by John Murphy. All material in National Collision Repairer magazine is copyright and no part may be reproduced or copied in any form or by any means (graphic, electronic or mechanical, including information and retrieval systems without written permission of the publisher. The editor welcomes contributions but reserves the right to accept or reject any material.

While every effort has been made to ensure the accuracy of information, Prime Creative Media will not accept responsibility for errors or omissions, or for any consequences arising from reliance on information published.

The opinions expressed in National Collision Repairer magazine are not necessarily the opinions of, or endorsed by, the publisher unless otherwise stated. © Copyright Prime Creative Media, 2023 Articles All articles submitted for publication become the property of the publisher. The editor reserves the right to adjust any article to conform with the magazine format.

Head Office 379 Docklands Dr, Docklands VIC 3008 P: +61 3 9690 8766 enquiries@primecreative.com.au www.primecreative.com.au

3 www.nationalcollisionrepairer.com.au

Sydney Office Suite 3.06, 1-9 Chandos Street Saint Leonards NSW 2065, Australia P: +61 2 9439 7227

Editorial

Getting talent and keeping it If last year was the year of the skills shortage, let us hope 2024 is the year for solutions.

Not that 2023 had any exclusive claim to the problem in the collision repair and wider automotive industries, considering the shortfall in applicants for trades goes back at least a decade, but rather that the issue seems to have reached a head in many places.

When the Capricorn Society released its yearly State of the Nation survey it took the extra step of making it a special report to show just how significant the problem had become.

For the collision repair sector these factors were felt even more acutely, with responses in the survey 15 percentage points worse than other automotive areas and as few as onein-five businesses reporting being fully staffed.

If those numbers highlight the gravity of the issue, The National Collision Repairer magazine hopes 2024 is also a turning point and we see some of the solutions begin to take effect.

This edition of NCR is dedicated to training and retention, in the hope some of the ideas being developed and implemented across the industry might give other businesses ideas or direction to take the first steps in alleviating the problem.

Whether this is in recruiting more apprentices and retaining them until they are qualified and valuable staff members, or reskilling existing employees to create wider and more fulfilling careers, the solutions are out there.

As Reneew Collision Repair Centre director Aaron Scagliotta points out in this edition, this is a wonderful industry for problem solving.

For almost a decade Scagliotta has taken the initiative of holding his own open days with local schools not only to net potential talent at an early stage but to give potential recruits and importantly, their parents, a more modern and comprehensive glimpse at what a career in the industry can look like.

This is just one example of the initiatives we hope sow the

seeds for a talent pipeline that will lead eventually to lightening the recruitment pressure.

But as Australian Collision Industry Alliance director Rob Bartlett highlighted in our December issue, the recruitment problem will not be solved overnight.

If the best possible message about career pathways was communicated through our schools right now to year nine to year 12 students, it could still be at least a year of consideration and then four years of training before qualified technicians could fill vacancies across Australia.

A potentially more rapid fix that many businesses have sought out is to encourage skilled migrants in the automotive field to come to Australia.

But the notorious red-tape and expense this can mean for a business before they get a skilled staff member on the floor, has acted as a major barrier for many owners. Now the federal government’s sudden cut to immigration numbers looks likely to slow the process still more.

Yet various estimates indicate in automotive industries alone there will be a shortfall of up to 40,000 workers. Let us hope the powers in Canberra have these numbers in front of them to highlight the priority needed at legislative level.

In the meantime, every business can play a part at building the first steps toward a new generation of talent. Talk to the TAFE’s and higher education providers about how they can help, consider new ideas and new kinds of people to fill a role.

And critically, consider the vital role training and personal development can play in keeping staff engaged and flourishing. How much hangs on those recruits cannot be overestimated.

In the words of industry veteran Rob Bartlett, for those who might have missed it last month, a whole industry is riding on that future.

“There is a task of fixing about one and a half million cars a year and you need a lot of people to fix a million and a half cars. It’s all of those connected businesses, all the parts businesses, the paint businesses, the chemical businesses, the consultants and safety consultants and downstream to insurance. It is that kid coming through the front door of the workshop that is the only thing keeping that entire network of businesses actually operative.”

Eugene Duffy Editor The National Collision Repairer

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C A D

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Connect.

Automate.

Digitise.

The end-to-end digital ecosystem bringing advanced, game-changing technologies to your collision centre

Scan the QR code to see how PPG LINQTM can benefit your business! youtu.be/t4isZfVLwzw

Introducing the 3D digital sprayout

Compact, fast, easy-to-use spectrophotometer

This advanced, 3D digital colour visualisation tool smoothly interfaces with the next-generation PPG DigiMatch™ camera-equipped spectrophotometer to totally transform the user experience of selecting the best colour match formulation from PPG’s extensive library.

PPG’s high tech DigiMatch spectrophotometer features a digital colour camera to significantly boost performance. The camera’s six imaging angles combine with six reflective angles to provide additional texture information to help quickly and precisely retrieve the correct formula match.

Explore the PPG LINQ™ Digital Ecosystem.

Visit PPGLINQ.com

Product Showcase

For results with a low footprint, the way forward is clear Premium repair paint brand Glasurit continues to add to its range of products that focus on high quality outcomes but also bring environmental benefits including less waste into the workshop.

Glasurit, BASF’s premium refinish paint brand, has introduced a new mixing clear for its 22 Line topcoat range that brings a new level simplicity to the paint process.

22 Line is formulated to ensure the highest product quality and meet the highest requirements of modern body shops.

AraClass is Glasurit’s latest range of cutting-edge products and solutions that deliver a unique combination of quality, process speed and eco-effectiveness.

The new Glasurit 22 Line mixing clear can be used with AraClass hardener and AraClass reducer according to ambient temperature and the size of the object to be painted for a full range of solid colours.

Glasurit AraClass Eco Balance 22 Line

mixing clear, A-T-20, is the first topcoat mixing clear with Eco Balance quality certified by REDcert.

This means it is highly sustainable, as fossil resources are reduced in the production of BASF products and Co2 emissions are reduced too.

Glasurit’s continues to set new benchmarks in their environmentally friendly products following the launch of AraClass range last year, a pioneering step in delivering products with a unique combination of quality, process speed and eco-effectiveness.

Glasurit describes eco-effectiveness as a balance of increased profitability with sustainability.

EcoBalance products are produced based on BASF’s biomass balance approach which contributes to the use of renewable raw materials in the manufacturing and production process partly manufactured with renewable feedstock, instead of fossil

resources, to reduce CO2 emissions.

The products are in line with a company-wide focus on sustainability and BASF’s ambitious targets across the global company to reduce emissions by 25 per cent by 2030 from 2018 levels and be a net zero-emission company by 2050.

For the automotive division the specific objectives are a 40 per cent reduction in its carbon footprint by 2030, improving material efficiency by 25 per cent and a target of ensuring 40 per cent of sales are product with safe and sustainable solutions.

Glasurit have added to their range of pioneering ecoeffective products.

Image: BASF

Coming down the wire One of the newer technologies beginning to show itself in repair workshops that technicians should know about is braking by wire.

Most cars in Australia and New Zealand use hydraulic systems for braking. Pressing the brake pedal activates a power booster that pushes

brake fluid through the master cylinder and combination valve to all four wheels via brake lines.

However, newer cars, especially hybrids and EVs, are adopting ‘brake-bywire’ tech. How does it work? Brake-bywire uses electronics to control brakes.

A sensor recognises pressure when

Some manufacturers like Tesla already employ brake-by-wire technology. Image: Bendix

the brakes are applied. The resistance felt by the driver is artificial. The system monitors pedal force, sends the info to a control unit, which calculates hydraulic pressure using an electric pump to stop the car.

In electric and hybrid cars, lighter pressure engages the regeneration system to capture energy back to the batteries. If the electronics fail, there’s a physical connection for conventional braking. Benefits include improved responsiveness, faster braking in emergencies, and a more natural brake pedal feel. Brake-by-wire allows tuning for different driving styles and can reduce maintenance costs by integrating braking components.

Brake specialist Bendix has a full range of parts and an information line to help keep repair workshops up to date. Call the Bendix Brake Advice Centre on 1800 819 666 or visit our website www.bendix.com.au

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Product Showcase

Long life from precision tools After making the investment in the market leading performance and ease of use of a SATA spray gun, painters won’t want to go back. A simple maintenance regime will help sustain the cutting-edge tool for years to come.

For painters, the SATAjet X 5500 spray gun makes the application process effortless, quick and precise, while for collision centre owners, it’s about outstanding transfer efficiency and minimising the application issues that lead to frustrating and costly reworks.

And, by following a few practical maintenance tips, you can keep your SATAjet X 5500 at peak performance, while maximising nozzle set lifespan.

When precision is everything

When it comes to SATA’s obsessive level of precision, consider this – the tolerance during the manufacturing of a SATA spray gun is just 0.008mm. One of the places this is most important is the nozzle set – the paint needle, fluid tip and air cap.

However, as paint materials flow through the various passages, it causes friction on the fluid tip and paint needle. Although these are hard metal components, the constant flow of high velocity liquid causes wear and tear which slowly alters the precision engineered shapes.

From mixing to application and storage, the SATA RPS cup does it all. Images: PPG

This deterioration cannot be detected by the human eye which is why SATA recommends the regular replacement of the complete nozzle set every six to 12 months, depending on gun usage.

Why the complete nozzle set? The components of the nozzle set are actually tested and quality checked as a set during the manufacturing process at SATA’s state-of-the-art Kornwesthiem factory, in Germany, where all SATA spray guns are made. This ensures the exact spray pattern and atomisation meets SATA standards and can be relied on to return your SATAjet X 5500 to the same box-fresh spraying performance found on a brand-new gun. In contrast, replacing just one nozzle component can easily result in negative effects, such as mottling or colour shade deviations when applying basecoat, higher paint consumption or orange peel with clearcoat.

Avoiding artificial wear

Properly cleaning your SATAjet X 5500 includes the disassembly of the nozzle set. During this operation, it’s especially important to remove the paint needle before unscrewing the fluid tip. If this is not done, the fluid tip and paint needle will rub together during the rotational motion

Precision instruments like the SATAjetX5500B will benefit from long life with a maintenance regime.

which causes artificial wear and tear.

The crucial fluid tip

To achieve a proper seal, the fluid tip should be hand-tightened to approximately 11Nm to 14Nm for SATAjet models and 12Nm for Minijet models.

With the SATAjet X 5500, the fluid tip is sealed via an attached fluid tip seal, whereas other SATA guns are sealed by the air distribution insert. If excessive tightening torque is used, the fluid tip seal and / or the air distribution insert can be squeezed, thus making it shorter or thinner. This subsequent gap between the spray gun body and the seal element, allows air to stream from the air passage into the material channel.

This eventually leads to the formation of bubbles inside the vented cup, resulting in a fluttering spray pattern which can cause imperfections in the finish and possible rework. It’s important to note that dried material residues or other contamination in the area of the material channel or nozzle components can also affect the spray fan pattern. Therefore, it’s recommended that you first check if the gun and, particularly, the nozzle set has been thoroughly cleaned. If the faulty spray pattern persists, replace the defective seal.

A range of SATA spray equipment, backed by a comprehensive selection of replacement parts, is available from approved SATA distributors across Australia and New Zealand.

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Product Showcase

A premium aerosol to protect blind welds Weld through primer is one of the most misunderstood materials in auto restoration.

Weld through primers contain either zinc or copper mixed in with the coating making it electrically conductive and thus facilitating welding.

While it can be used to protect bare metal when you plan to weld later, it’s true purpose is for protecting blind joints that aren’t completely sealed by the welding process. It protects the inside surfaces of the open weld and any surface not accessible to painting or sealing after the parts are welded.

This is particularly true when welding overlaps, spot welding, or plug welds where bare metal internal surfaces that are in close contact can’t be accessed (without undoing the welds) and are therefore left vulnerable to penetrating moisture.

Weld Through Primers are best used on the blind faces (in the “sandwich” of the metal) and not the outer surfaces of the joint.

The welding action doesn’t destroy the weld through primer. The metal within the Weld Through Primer liquefies (melts) and while cooling shrinks-up around the weld (or wicks-in) to seal within the joint thus providing long term protection.

Copper vs Zinc: Weld #2 is available in both

There are conflicting views regarding which is the best for different applications.

To facilitate a strong weld, steel needs to reach its melting point of roughly 1,400 to 1,540 °C. Both zinc and copper melt at below these temperatures which is a needed property so that when the joint cools the zinc or copper encapsulates the welds providing protection.

However, at these temperatures zinc is more likely to boil (turn into a gas) because it boils at roughly 910 °C. resulting in some zinc escaping the joint reducing the amount of protective metal available.

Copper boils-off at a much higher

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temperature (2,580 °C). It’s therefore more likely to provide superior encapsulation.

Some users also find that copper conducts electricity better, improving the welding process and producing less weld spatter.

Some believe that zinc has superior resistance to corrosion and some car manufactures recommend using zinc over copper.

For this reason, U-pol provides Weld #2 in both Zinc and Copper.

The Weld#2 range covers Copper and zincbased weld through primers. Image: U-pol

U-pol Weld Through Primer product information

U-pol WELD#2 Primer is a high adhesion, fast drying, super conductive primer offering excellent rust protection when applied to suitably prepared panels prior to SPOT, MIG and TIG welding.

Key Features of the U-Pol Weld #2 Weld Through Primers: • High adhesion to metals and super conductivity • Superior rust protection for SPOT, MIG, and TIG welding applications • Dry film contains a very high concentration of either zinc or copper • Fast-drying formula helps enhance the welding process • Provides excellent reflow around the weld.

The WELD #2 COPPER has: • Large amounts of pure copper • Provides a long-lasting, semi-flexible metallic finish that adds to the corrosion protection The WELD #2 ZINC has: • Large amounts of pure zinc • Provides a long-lasting, semi-flexible metallic finish that adds to the corrosion protection

Superior qualities of U-pol Weld #2 primers Many competing Weld Through Primers require removal from surfaces to facilitate painting or sealing. Both Zinc and Copper variants of U-pol’s Weld #2

primers are formulated to be compatible with most topcoats and polyurethane sealers. You don’t need to wash-off or cut back U-pol Weld #2 for overcoating or sealing.

U-pol Weld#2 is part of U-pol’s Premium Aerosol range designed to enhance workshop productivity and deliver outstanding results.

Applying the WELD #2 COPPER or WELD #2 ZINC:

• C lean and degrease the surface thoroughly with a good quality spirit wipe or thinner • A brade the surface, wet or dry, with 280-320 abrasive, clean again, dry, and degrease • S hake the can well for at least 2 minutes • A pply 1-2 light coats, evenly, allowing 5-10 minutes between each coat • P rovide 10-20 minutes before welding he primers should be flatted wet • T with 600-800 grit or dry with 400600 grit abrasive • C an be over-painted with most paint systems and sealers available in the market.

Weld #2 Primer Premium Aerosols are available from leading automotive paint distributors.

Find out more by calling u-pol’s expert technical custom support team on (02) 4731 2655 or visit u-pol.com.au

Systems that add flexibility When it comes to the repair of severe accident damage, Car-O-Liner embraces its reputation for increasing workshop efficiency and creating combined systems that meet the diverse demands of highquality repairs.

It has a range of trusted alignment and measuring systems that make jobs easier, more accurate and safer, along with stateof-the-art welding options to ensure the workshop is equipped and ready to tackle diverse damage scenarios.

The Measuring and Alignment System Profi Plus VAS 6528 is the premium solution that includes a 4.20m straightening bench with integrated scissor lift, a pivotable straightening unit with a 10-ton pulling force, a wireless measuring unit for diagnostics, a universal anchoring and holding system and equipment storage solutions. It also comes in more basic formats so

that it can suit the space and workflow of workshops. Utilising the intelligent premium real-time measuring system, it is possible to carry out a complete measurement of the vehicle in the substructure and superstructure in one work step.

When it comes to getting the repair job done, Car-O-Liner also offers cuttingedge welding equipment and the CTR9 epitomises this approach to maximise flexibility and efficiency. The CTR 9 fully automatic welder comes with a new, revolutionized light-weight transformer gun. With its 355° swivel handle and ergo-grip, it enables perfect working positions for anyone, for any job. The gun is supported by a telescopic arm in a durable and lightweight extruded aluminium that can be easily adjusted both vertically and horizontally with freedom of movement from 1.9 to 2.4m.

The transformer gun made of reinforced fiberglass is designed for fast-paced activity, while at the same time reducing the strain on technicians. A compact power unit with a low centre of gravity gives mobility and stability to the system.

More information at car-o-liner.com

The highly-flexible CTR 9 welder is supported by a lightweight telescopic arm.

Image: Car-O-Liner

Product Showcase

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Safe and reliable from the start Workshops value reliability in their tools and operations highly and reliability is what is needed when it comes to getting flat batteries started.

That is why Projecta have added to its cutting-edge range of trusted jump starters to make them more versatile and cover even more applications in the automotive repair industry.

Projecta has expanded its marketleading Intelli-Start range with the introduction of two new jump starters, the IS1400 and IS2000, both with the company’s patented Rapid Recharge Technology.

Rapid Recharge Technology adds efficiency and convenience for users and owners. Once the vehicle has been started, the Intelli-Start Jump Starter can fully replenish the energy that was discharged during the starting process in just 40 seconds. Simply keep the clamps connected to the running vehicle’s battery and the Intelli-Start jump starter is ready for the next emergency.

Reliable time after time

This technology means Intelli-Start Jump Starters can be used time and time again before needing to be recharged, which makes the product ideal for applications such as roadside assistance or for vehicle holding depots and car yards.

When recharging is finally needed, this can be done back at the workshop, garage or home using the supplied 5V

USB charger. A further benefit of the latest models is their ability to jump start vehicles and machines that use a variety of battery types including Lithium, Wet, AGM, Gel and Calcium.

Compact and versatile

The IS1400 is suitable for 12V electrical systems and offers 500A clamp power and 1400 peak amps, more than enough to start petrol-powered vehicles up to 7.0L displacement and diesel engines as large as 5.0L. These capabilities along with a compact design makes the IS1400 an ideal choice to carry in the glovebox, for stowage with 4x4 recovery gear, or to keep on hand at workshops or car yards.

The larger – but still compact – IS2000 model provides even further versatility, with its auto sensing clamp connections making it convenient for use on both 12V and 24V electrical systems.

The IS2000 will jump start 12V petrol vehicles with engines up to 8.0L and up to 6.0L for diesels. It can also jump start 24V vehicles – both petrol and diesel – with engines up to 7.0L. This level of performance makes it suitable for passenger vehicles, small trucks, agricultural equipment and mid-sized earthmoving machines. Additionally, the IS2000’s integrated, ergonomic handle allows for easy portability, making it an ideal alternative to cumbersome lead-acid jump starters that are normally moved around on a trolley.

The wider Projecta range has even more applications in the repair industry. Image: Projecta

Top fixtures

Common to both units are premium spark-free clamps, ‘no solder’, high current connections for added longevity and performance, intuitive LCD display with real time updates, in-built LED work light, EVA storage case, USB charging port and the ability to be used as a powerbank. The IS2000 also features a ‘set and forget’ docking station for hassle-free benchtop charging.

The Intelli-Start range is equipped with premium LiFePO4 batteries, the safest lithium technology available. Projecta’s jump starters also provide more starts with up to 2000 battery cycles – around four times more than competitor Lithium Cobalt based jump starters. This range delivers a substantially longer operating life and provides a smooth and reliable start, time after time. Added durability comes from the range’s rubber moulded impact and drop resistant housing and IPrated dust and water ingress protection.

Quality and safety

Along with their revolutionary battery technology, the IS1400 and IS2000 utilise an advanced all-in-one protection system that prevents surges, short circuits and overheating. For novice users a further benefit is that the premium clamps won’t spark if attached incorrectly, won’t damage the vehicle or injure loved ones or employees. The display will also alert the user of an incorrect connection and advise when they’re ready to use, making these jump starters not only the safest on the market, but one of the easiest to use.

Other Projecta Intelli-Start models in the existing line-up include the IS920, IS1220, IS1500, IS3000 and IS5000..

All Intelli-Start models are Restriction of Hazardous Substances (RoHS) compliant, and Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) certified.

The latest additions to the IntelliStart range are available from leading automotive, camping, trade caravanning and four-wheel driving outlets nationwide.

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J005706

P R O J E C TA I N T E L L I - S TA R T

THE WORLD’S MOST ADVANCED JUMP STARTERS

Featuring Projecta’s patented 40 second Rapid Recharge Technology (RRT), the new Intelli-Start Industrial range are the first 12/24V jump starters in the world to recharge themselves.

The safest jump starters on the market, they’re tested and proven to start just about engine, big or small. If you demand safety, reliability and portability, look no further than Projecta’s Intelli-Start IS3000 or IS5000.

• Starts 12V diesel and petrol vehicles up to 16L (IS5000) • Starts all 24V vehicles • Up to 1500A of clamp power (12V, IS5000 model) • Easy to use with an intuitive colour screen • Automatic 12/24V voltage detect • Lightweight and portable

WARRANTY 2 YEAR

Visit intelli-start.com to find out more

P R O J E C TA

projecta.com.au ASK AN AUSSIE POWER EXPERT ON 1800 422 422

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Product Showcase

Proud history in top-tier products From humble beginnings in Thessaloniki in 1982, HB BODY Group has grown into a leading automotive brand established in 75 countries and offering one of the widest ranges in Europe. Leading repair industry supplier and support company SAPE Group is proud to partner with HB BODY Group to offer their top-tier products to the Australian market.

While celebrating its forty plus years recently in the automotive business, HB BODY Automotive Refinish shared some of the wisdom it had accumulated over the journey and the recognition of the ‘marks of time’, particularly on vehicles that may have suffered the slings and arrows of weather, collision or just general life.

It is the dedication to auto refinish of the highest quality and getting muchloved cars back to pristine condition that has been one of the company’s guiding principles. Aided by a message of ‘Giving Life Colour’, these company values give some insight into their products.

HB BODY Automotive Refinish is one of the four leading brands in the HB BODY Group that expanded from beginnings in the yacht maintenance, road construction sectors and powder coating production.

HB BODY Automotive Refinish specialises in auto refinish but under the umbrella of HB Body Group it can draw upon the unparalleled know-how, research and development and training of the wider company to deliver exceptional products and customer experience.

With more than four decades of dedicated service to the industry, HB BODY Automotive Refinish has consistently manufactured a diverse array

The 120,000 square metre centre of the HB BODY Group in Greece.

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HB BODY Automotive Refinish is dedicated to high quality products to help workshops deliver the best results. Images: HB BODY Group

of top-tier products characterized by superior quality, catering to the diverse needs of our clientele across multiple continents. Its base in Greece has also expanded to include subsidiary operations in the UK, Spain, and Bulgaria equipped with dedicated logistics, sales, technical teams and training facilities.

HB BODY’s vision is to continue meeting the escalating demands of the global market by furnishing customers with cutting-edge products at judicious price points. Fuelled by an unwavering commitment to effectiveness and innovation, they strive to equip both automotive professionals and end-users with the requisite tools to assume a leadership role in their daily operations, ensuring the attainment of results of the utmost quality.

In line with a dedication to meet the comprehensive demands of the industry, HB BODY Automotive Refinish offers a wide range of paints, clearcoats, primers, sprays, hardeners, fillers, thinners and hardeners and underbody products.

These are covered by the Series 6 range, an extensive series of products made for the industry to cover the complete refinish process for any workshop, and the Pro series that are meticulously designed to the highest standards to deliver professional results.

With all its operations, the company is also proud to meet the international operating standards including ISO 14001:2015 for environmental management, ISO 45001:2018 for occupational health and safety of all employees and ISO 9001:2015 standard for product quality management systems.

But like so many successful companies, HB BODY Group also says the core of its success is the dedicated staff that has been its driving force. The contributions of passionate team players have been key to the 42-year journey. HB BODY Group remains committed to fostering an environment where talented professionals can flourish, including continual investment in their training, the provision of motivational support, and the cultivation of a work atmosphere that is characterized by fun, dynamism, challenge, and reward.

It is within this framework that their personnel can advance, grow collectively, and realize their full potential both personally and professionally.

This culture extends in the company’s approach to the customer where HB BODY refinish backs up its products and provides technical support across its global networks.

For more information go to HB BODY Refinish at hbcompany.com

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Cover Story

Training for the long-term Last year, skills shortages were the number one issue facing repair businesses. In 2024 many are trying to find a way forward, knowing keeping talented staff, whether they are promising young apprentices or seasoned veterans is part of the solution.

For many repair businesses it must feel like being caught between a rock and a hard place.

On one hand, finding skilled staff remains the number one issue, with two thirds of paint and panel respondents to Capricorn’s State of the Nation Special Report: The Skills Shortage saying they were struggling to find people.

But number two and three in the survey, finding a work/life balance and taking holidays, were both time related as businesses struggled to deal with workload. The reason the two are crucially intertwined is more businesses are finding the time they dedicate to training and development is having a direct impact on staff retention.

Capricorn Society national collision manager Mark Lockwood recognises the dilemma many of their members are facing and is keen to promote upskilling and training as part of the solution.

“I believe that staying relevant and keeping your team engaged is more

important today than ever,” Lockwood says.

“Many of our Capricorn Members would love to have more time to dedicate to team training, but unfortunately between the high workloads and the shortage of skilled people they don’t get the opportunity they would like to invest in staff training”.

“With the ever-evolving landscape of the car parc in Australia and the constant addition of new technologies in our cars, it is important that Collision trades people keep up to date with the knowledge needed to repair new vehicles successfully and safely”.

A massive 83 per cent of collision businesses in the State of Nation survey said they employed or would employ apprentices, so Lockwood agrees generating quality recruits and the perception of the collision industry were important.

“There have been many discussions

Reneew Collision Repair Centre Director and Capricorn Member Aaron Scagliotta shows off the workshop to Capricorn Area Manager Dru Arthur.

16 www.nationalcollisionrepairer.com.au

in various forums and industry events around improving the attraction for young people into the collision industry.

Whilst some organisations are making a concerted effort to showcase our industry and try and attract young talent it is the responsibility of all of us do our piece in promoting this industry”.

For industry veterans like Capricorn Member, Aaron Scagliotta, director of a group of five automotive businesses in WA including Gino’s Panel and Paint and the Reneew Collision Repair Centre, training and staff development is a big part of the answer for most businesses and that can come at a cost.

“Don’t think about the short-term expense, think about the long-term outcome,” Scagliotta says by way of advice.

“I would say be grateful that you’ve got someone willing to learn your trade, embrace the opportunity that they’re coming in.”

Scagliotta has 15-20 apprentices across his business and he believes training and personal development are critical to keep them engaged with their own careers.

“Sometimes, we as an industry don’t utilise these young people correctly,” he says.

“Instead of them coming in and learning how to repair a quarter panel or change a quarter panel or replace the door, they’ve got them just pulling cars apart and putting them back together, or they’ll get them washing cars or they’ll get them sweeping the floor. Sometimes they don’t get that proper opportunity to develop.”

He says the difficulty often lies with managing expectations across the whole business when there is a labour shortage but running a workshop is based around output of jobs.

“That’s a real temptation, but the one thing that ends up suffering is the ability for that young person to learn or develop or train,” Scagliotta says.

“We’re trying to get out of our shortterm pain and get a short-term gain and really in the long run, we’re punishing ourselves.

“I’m saying to my managers, no, we have to make the sacrifice. We have to give that person the opportunity to learn. If we don’t, then we’re not going to create anything good at the end.

Because what I want at the other end is a legacy employee. I’m looking for a guy that’s finished off his time as a panel beater and he loves still being in the environment and he stays with me for 10 years.”

Scagliotta says he sees this as the long-term reward for the investment in an apprentice and most of Capricorn’s respondents agree, with 71 per cent saying they employ apprentices for the next generation of skills not for money, the survey found.

Capricorn’s State off the Nation survey results also indicates 57 per cent of automotive business had apprentices

that did not finish their qualification, a figure that is even higher with other trades, so recruiting and keeping young people over the four-year journey is a vital part of the skills solution.

Scagliotta believes any approach to retention to apprentices or young staff has to be multi-pronged and look at each facet of what is holding them back.

Scagliotta recognises with some young people the biggest de-stabilisers for completion can be their personal or home life, over which employees have limited control.

But creating a welcoming and supporting work environment can go a long way toward the foundations that can keep some of them on track.

“I would absolutely be looking to get that apprentice form a relationship with the technician they work with because I feel like if a young person comes in and they form a bond with the person that’s training them, they don’t want to let that other person down.”

But equally important is a workshop culture where they have a sense of belonging and purpose as well as being comfortable.

“Making them feel part of something more important, making them the front part of a team and that they will get on with one another.

“I’ll remind them all the time that they spend more time with each other than they do with their families, so they need to get along with each other. I always push for civil environments, that make sure everyone speaks of each other with respect.

“I tell these guys constantly; I just want them to be happy. I just want them to come to the work, do their job and enjoy being here.”

Key to this well-being and purpose is giving staff the opportunity to train and the opportunity to learn new technologies, he says.

“The other thing I think is still very important is they need to find it exciting and dynamic. If it’s the same thing, day in and day out, I think that they lose stimulation and that’s where they lose the trust.”

Scagliotta says his specialised Reneew Collision Repair Centre which is Tesla accredited and fully EV complaint has given him the opportunity to align

Capricorn Area Manager Dru Arthur discusses some of the new technology with Capricorn Member Aaron Scagliotta. Images: Capricorn Society

The National Collision Repairer 17

Cover Story

the business with OEM’s, offer more training and specialised skills and even to create more flexibility around time to develop some of his employees.

Perhaps most vital of all, he says, is the trainees knowing they are part of a repair shop of the future and are building the skills for a future career.

“They love cars anyway but for them to come in and then all of a sudden, the car is like a laptop or like an iPad; that’s another whole thing. If you go deeper again, all the different competencies that they’re using to repair these vehicles, aluminium carbon fibre, steel, riveting and gluing; it’s all really advanced. You’re really like the professors of the panel beating industry when you get involved in this stuff.”

This level of expertise drives their aspiration and their confidence in the future industry.

“My most experienced technician I have in the shop that does everything, it’s a career for him. He’s at the point where it’s the dedication of his life to be the way he is. I can see the young people aspire to be like that, really knowing the technology, the methods of repairing vehicles and the equipment.”

This passion and aspiration yield rewards for them individually in their career growth and in turn gives back to the business with loyalty and quality results.

Scagliotta believes formal training and learning on the job are both vital ways to keep this spirit alive, but he also thinks managers need to think outside the square about the skills trainees might be lacking in their life. For instance, he has considered training in wealth management as something that would help them progress toward their own goals.

Keeping staff long term was fortunately one of the lower ranking elements in the Capricorn State of the Nation survey where it figured as an issue in only 16 per cent of businesses.

Scagliotta has a core group of experienced workers and leaders who make up the backbone of his networks but ensuring they understood the culture of personal and continual development, whether it is with apprentices or making the investment in foreign skilled workers, was important.

His team have been particularly welcoming and helpful with foreign skilled workers.

18 www.nationalcollisionrepairer.com.au

“There’s a level of acceptance and gratitude from the existing employees when you bring these guys in, because they’re overwhelmed (by the work) and they just they can’t see an end to it.

They’re actually thankful for the help. So that’s the first thing, they are accepted, and they are welcome. They’ve got other people within their group that can help them to deliver the outcome that they really want, and they all help one another.”

While the foreign worker path can be risky and expensive, especially with recent federal government immigration policy changes that have hit the industry, the culture within the workshops is unchanged and focussed on building that future.

Finally, Scagliotta can’t help sharing a bit of recruiting advice to help capture the imagination of young people.

For him it is all about proactively challenging perceptions of the industry people might have on the outside.

“I believe that the best way to do it is to do a bit of recruiting yourself,” he says.

“The way that I’ve done it successfully at Gino’s Panel and Paint is I’ve run open days.

“When the young people are finishing school, in Years 11 and 12, they’re entertaining the intent of what they’re going to do next year. The idea is to try and find those kids that don’t really want to go around another year. And then you have an open day and you show them what we do and how we do it. And most importantly you involve

families, you involve the mums and the dads, and you get them down for a day and you show them around and what we do.”

“I first did it in 2014/15 and it was a resounding success. I had probably 50 people out on the day that I did it.

And I’ll probably bet that that gleaned probably 25 to 30 young kids that were interested. It gave me an opportunity to interview them and then I trialled a couple at a time. I put them in the shops and the technicians picked the ones that they wanted to recruit.”

Seeing the inside of a workshop and how it works not only potentially transforms their perceptions of the industry but all the career options that open up to potential candidates.

Scagliotta has also produced videos interviewing the wide range of experiences and roles in his business to help convey this broader message.

“It bears fruit because of the types of kids that you that you get and that you’ve got the buy in of the parents and that’s the most important thing,” he says.

“Having the parents come in and see what we do and how we do it and the opportunities that are in it. Parents don’t want their kids to end up being in a dead-end place and the reality is that our industry is amazing.

“People outside of our industry, we don’t realise that they see us as like a negative type of role, like it’s dirty and there’s no future. But the reality is, it’s amazing; it’s engineering, its technology, its transport and I think that diversity has been lost.”

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Talking Shop

Where stars rise in the west

For potential young recruits hoping to embrace a career in the future high-tech and professional repair industry, they would do well to take a glimpse inside this thriving west Melbourne business.

For a business with such solid foundations in the past, it is illuminating to see how focussed Weststar Prestige is on the future.

Looking forward, anticipating trends and being at the vanguard of quality repairs is something that has been part of its 51-year history and is intrinsic to its philosophy.

Most of all it is a proud family business, with three scions of the well-known Kolich family managing the expanding repair centre including Dealer Principal Brad Kolich.

Brad explains that being futurefocussed is a crucial part of the business but he is also proud to illustrate the formative steps of the past the current operation is built upon.

One such step was when his father, founder and repair pioneer John Kolich decided to upgrade with a spray booth in 1984 that really put the then 12-yearold business on the map.

This investment, done at considerable expense and risk, not only consolidated its reputation for quality repairs but lead in turn to the prestige Mercedes Benz accreditation.

“In relation to collision repairs, we always had a fantastic name or position in the industry and for quality workmanship at the time,” Brad says.

“The real shift for my late father John Kolich, was the move into the prestige market and the introduction of spray booths to the industry. It wasn’t considered compulsory or the norm in the mid-80s. But my father made the investment, close to $40,000 in 1983, to purchase the unit and that brought a lot of accolades in the industry. It was the next progression to make the industry a lot more efficient, productive and overall quality of the job to be close to factory finish.

“In 1987 Mercedes Benz Australia at the time, were looking for a repair

James Kolich, Ashleigh Roda and Brad Kolich keep a proud family tradition thriving. Image: Weststar Prestige

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network throughout Victoria and our name was raised by people within the industry saying, ‘You’ve got to go check out John at Fixem Auto Repairs,’ (as it was then called). Although an already very successful business, my father wasn’t actively pursuing Mercedes Benz, but I think the greatest compliment was Mercedes Benz came to him, and they said, ‘Your facility is exactly what we’re looking for in the industry and we would be pleased to have you come on board as an Authorised Mercedes facility’.”

Brad Kolich says specialisation was largely unheard of in the 80’s and 90’s and it grew into one of Weststar Prestige’s strengths in the years to come.

“The approach then was always to do whatever came in the door at the time.

But we looked at the pros and cons and my late father and I had that discussion and, in the end, we decided to stick with what we were good at. Stick to our strengths and our core business, which was Mercedes Benz, where we were technically sound, where we could make margin and we knew our quality was of a high standard. In that way we really steered the specialisation space, particularly in the west of Victoria.”

Brad says Mercedes Benz are partners who expect the highest standards, but this was in keeping with the quality and prestige the brand has upheld for almost a century.

Weststar Prestige has also witnessed a major shift in the Australian car park from the 1970’s where Mercedes were seen as the limousine of the day and relatively rare in the west of Melbourne at a time when Holden was king, to a 21st century where Holden is extinct as a manufacturer and Mercedes have a much wider range and market share.

The specialisation enabled them to focus on their strengths, build their reputation based on quality and innovation in their field. This led to one of the businesses’ key moments on July 1, 2000, when they changed names from Fixem Auto Repairs to Weststar Prestige Paint & Panel.

Always the innovator and ahead of the curve, Weststar Prestige has been a Tesla accredited repairer since 2018, when the EVs were a rarity on our streets. It was on a regular holiday to Asian shores that opened Brad’s eyes to the rise of EVs and Tesla market leadership.

“I’ve always used Asia as a guide to what’s going to be happening in two to three years and then in those final years, (before our accreditation) when Tesla was just coming to the Australian marketplace, they saturated Hong Kong roads.”

The number of Teslas on Australian roads has been doubling each year and they now make up more than half of all EVs sold in Australia which recently passed seven percent of new cars.

But Tesla, like Mercedes Benz have very exacting standards and winning accreditation was a demanding step for the business.

“They were very appreciative of the Mercedes Benz relationship, but one thing that really stood out for me from Tesla’s perspective at that time is they were really looking for proven, privatelyowned successful business owners in the panel shop industry to partner with.”

A key to the successful adoption of this new technology has been Weststar Prestige’s commitment to training and a proactive approach to constantly keeping abreast of changes.

“Training was paramount. We made a conscious decision that before we

Work of the highest quality is what customers have come to expect from the Sunshine repair business.

Image: Weststar Prestige.

Strong partnerships such as with Mercedes Benz have been key to Weststar Prestige.

Image: Weststar Prestige.

opened the door to Teslas driving in, we needed to be fully versed and trained with the safety precautions and prerequisites associated with electric vehicles as they could not be compromised. All the staff needed to be trained, and I was all for that. There was rigorous training that they had to do at that time and this came with considerable cost. The training included welding, painting and disconnection of EV batteries, but to the credit of our staff this was embraced.

“They achieved the high benchmarks required and we now have a good cross section of old and young staff embracing the technology,” he says.

And these are rigorous standards that also require continual updates.

Given Weststar Prestige business must complete training modules from its partners Mercedes Benz and Tesla, along with the help of I-CAR, where they this year gained Gold Class accreditation, the complete training schedule is a lot of time taken out of the workshop roster. But Brad believes it not only keeps technicians up to date but also keeps them dynamic in their attitude to their own skills and their own future. He believes it is about fostering an attitude with staff of staying ahead and staying relevant on the floor.

“I use the analogy of the record, the VCR, the DVD and now Netflix, then apply it to our trade and say, ‘Do you want to be moving with this industry?

Or do you want to be stubborn, and

stay in the 2000s, the 90s and the 80s? Because you’re going to get left behind.”

When it comes to recruitment, Weststar Prestige has an advantage that makes it highly desirable for young candidates. The quality of the modern facilities at Sunshine and the reputation of the business couldn’t be further from a historical and often incomplete picture of panel beating as a rough trade.

“And that’s one of the good things with us, with the prestige segment. I’d be excited coming into work to work on these types of cars all the time. It’s an honour and a privilege to work on new vehicles that come through the facility.

Nevertheless, Brad is conscious of the stigma the industry suffers from among young people choosing a career pathway. He wishes parents who advise an autobody technician role last over other trades such as plumbing, would take a closer look at how sophisticated and professional the role is. Brad is also conscious and proud that the role retains some of an artisan’s creativity and attention to detail and these are great strengths in the prestige market.

This pride in their workmanship is a strong current and ongoing motivation at Weststar Prestige, and despite the sophistication of the modern front office, Brad refers to the clean efficient workshop floors as ‘where the magic happens’.

Part of the motivation for all his team and the philosophy that runs through The National Collision Repairer 21

Talking Shop

Technicians at Weststar Prestige strive to do justice to the quality of the cars they work upon. Image: Weststar Prestige

Weststar Prestige, is delivering that quality for customers and ensuring the feedback flows onto the technicians on the floor.

“Sometimes I think we forget that in this industry, when someone has a prestige vehicle, and it’s been impacted, that it’s their pride and joy, and they allow you that trust to repair that vehicle. Then, when you hand that vehicle back and everything is done by hand, not robotic and they say, ‘What a phenomenal job!’ That’s the greatest compliment to this day that you can have in this industry.”

This proof in their workmanship and the word-of-mouth reputation will be the foundations for the future business regardless of the changes innovation bring.

While consolidation has helped some

businesses in the wider industry stay relevant, Brad is proudly attached to the flexibility and innovation that being an independent family business allows. He says it also helps them to stay agile and proactive when it comes to plans for the future.

First up in their plans will be the implementation of PPG’s MoonWalk technology, a company with whom they have had a long partnership, adding cutting edge colour mixing technology to the facilities.

Weststar Prestige will also keep a close eye on OEM partnerships which have proven one of their strengths.

One thing that appears to be a constant at Weststar Prestige is the energy, whether it is the enthusiasm to embrace change or Brad Kolich’s energy to ensure the business stays

A step into the workshop is a glimpse of refined and high-tech repair skills.

Image: Weststar Prestige.

22 www.nationalcollisionrepairer.com.au

modern and true to its principles, both for its employers and the customers who walk through the front door.

“I’ve always had this 10-year cycle approach on our facility, you’re always going to re-invest in existing facilities and create something new and fresh,” Brad says.

“I’m not looking at multiple sites; never have, never will. You don’t stretch yourself for no reason, but we need to keep reinvigorating and re-energising the facilities. And that can be in a variety of areas, the visual, the technology.

And that’s something that we do. I’ve always had that 10-year cycle, you need to make things fresh and exciting and keep people coming back. But more importantly wanting to come back.”

If the future looks exciting for Weststar Prestige, it is never disconnected from the past and some of the key standards and benchmarks that John Kolich left as a legacy, ensuring a commitment to quality.

“Cleanliness, appearance, presentation, professionalism; they were all bestowed on us. Let’s not forget my father was a 15-year-old immigrant from Croatia that had to learn English pretty quickly in the western suburbs of Melbourne and in the end his English was perfect. It was just one of the things he had to do to navigate and survive as a business owner in Victoria in the west and in this environment. But in the end, he absolutely loved what he did, and he was an exceptional tradesman. I think really in any industry, if you love what you do, that shows, and the results are there to be seen by everyone. It’s the classic case where he found what he loved and was successful.”

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Special Feature

Support on the journey As 2024 begins, many workshops will look to apprentices as an important part of their business. Sheen Group owner and director Adam Stone shares some of the insights of the company’s highly successful program.

While Adam Stone is not willing to give away too many secrets to the success that has led the Sheen Group to expand to 27 workshops since founding in 1969, one thing he is adamant about is the vital need for a succession plan.

Part of that begins with fostering a new generation of skilled workers and is reflected in the efforts the company puts into its apprenticeship program.

“It all comes down to how you look after your young people,” Stone says.

“We stay very close to our apprentices. We do days out with them.

We have an internal voting system where we recognise the best performer, the best effort and other things and it’s very successful.

“And it comes down to how your manager or owner-operator is running his/her shop and accepting that you need to train for there to be a form of succession in place for everybody else in your workshop.”

Sheen’s commitment to the program is reflected in the specialised role they have created to oversee their 50 apprentices, where they have approximately a trainee panel technician and paint technician in each of their workshops.

“We do have a dedicated apprenticeship programme manager, Tony Todaro who heads it up for us.

He came over from working for the National Australia Bank and I just thought he’d be a great fit for us to kick off this program. He has a very good, calm way about him, and he basically interviews and does the recruitment.

Tony is talking to most of the trade schools, a lot of high schools, a lot of TAFEs around Melbourne, educating them around what an apprenticeship with Sheen’s looks like, because it is significantly different to anybody else out there, with how we look after our next generation.”

Having a dedicated apprentice

24 www.nationalcollisionrepairer.com.au

Support in the workshop has been key to the success of Paul Rubino’s apprenticeship. Image: Sheen Group

manager, one who is passionate about the future of young people, has also helped in developing their strong relationship with Kangan Institute in Melbourne.

“All our training is done through Kangan Institute in Docklands,” he says.

“They tailored our training to what we require. They also do internal training for us when we need with our paint company. They have really been flexible, accepting and welcoming to Sheen because they understand and see the big picture. They see that no one else is doing what we’re doing and putting in to produce the final product of qualified adults as panel technicians and spray technicians.”

Sometimes the successful recruits like Paul Rubino, who has just completed his apprenticeship at Sheen Group’s Reservoir workshop, come from familiar automotive pathways but it is finding the right place for them to apply their passions that becomes so critical.

“My dad Nick is a motor mechanic, so I found my way around cars from a very young age. I wanted to do something different to Dad and autobody repair was a perfect fit,” Rubino says.

For Rubino it has been a four-year journey of learning.

“I have liked learning how to become a panel technician over the last four years, how vehicles in the smash repair industry come apart, repairing them, and fitting them back up, standing back and looking at the finished product.”

But it has been the support along the journey that has made all the

Gaining the confidence to work on all kinds of vehicles. Image: Sheen Group

difference to Rubino’s completion.

“I have been fully supported from day one working for Sheen Group, from signing me up with Kangan TAFE, ongoing training with new model cars, for example electric vehicle training and the support from my boss Joe Pasquale.”

Sheen Group is always on the lookout for apprentices and takes a broad approach to recruitment and will speak to any suitable candidate regardless of age or gender.

Stone says while mature age can make good candidates, they also need to understand the four years on apprentice wages can seem long and less well-paid than other jobs. It demands dedication, he says.

“But there is an end game,” Stone says. “What a qualified painter or panel beater earns today once they qualified is quite significant and the money is very healthy.”

He says the advantage for younger apprentices starting between 15-17 years-old is they will be qualified at around 20 years of age and earning good wages as a panel beater or painter and furthering their career even if they didn’t complete VCE or year 12.

With Sheen Group, this also has the advantage of openings in the workshop and even further career progression.

“I’ve got half a dozen apprentices that worked for Sheen who are now in a managerial position. They might qualify, they might work for a couple of years on the floor, and then we might slowly merge them into the office space as a trainee manager. There are plenty of pathways and we promote that.”

He says even if the apprenticeship is not the perfect fit, if they show the dedication to finish and have skills, there are always openings for talent within the industry.”

Apprentices are one of the staffing solutions many collision repairers are turning to as they negotiate recruitment issues. A recent Capricorn State of the Nation Special Report; The Skills Shortage found 83 per cent of paint and panel businesses have employed an apprentice. However as many as 57 percent reported in the survey across the industry that they had lost an apprentice. This is also an issue across all trades with some data indicating only four out of ten apprentices qualify.

Fortunately for the Sheen Group,

Apprentices like Paul Rubino are not only talented learners but can become valuable additions to any business in the industry. Image: Sheen Group

their commitment to the young people pays off with high retention and Stone says they have enjoyed non-completion rates of only five to seven per cent.

Part of this is the cooperation and commitment all the managers have toward the program.

“Our shop managers understand how hard it is today to find good staff. To get a staff member and particularly a young adult and not to look after them is just stupidity because to replace that individual if they’re any good is just nigh on impossible.”

He said while there is a degree of common sense in caring for young people, it was also about ensuring the next generation of leaders in the industry, “We want to look after them because they’re our future,” he says.

“I need people to take over this business in the next 20 years and run it when I want to step away. We are a small family business at the end of the day, there’s only one of me. So, we’re constantly looking for people that can progress. I’ll interview or talk to one of my young people today and I will be thinking, ‘Have they got the potential to run Sheen one day?’”

For qualified body technician Paul Rubino his loyalty is evident in the advice he has for young people thinking of starting down the apprenticeship path; “If you have a passion for cars, then join the Sheen Group where you are treated like family and not just a number.”

The National Collision Repairer 25

Special Feature

Step up to upskill

Training in 2024 has a crucial role to play in shaping the next generation of talent but will also prove key in developing and retaining the skilled staff the industry has now.

The difficulty in sourcing skilled staff has been one of the big issues of 2023 and is likely to continue for years to come. Many repair businesses will look to apprentices to help fill these gaps.

TAFEs and higher learning facilities will be key partners in meeting this demand but also represent a valuable opportunity to upskill and retain existing staff.

TAFE NSW Automotive Team Leader for Western Sydney Chris Roberts says their continual liaison with the automotive industry makes them acutely aware of the skills issues and how to adapt to meet those needs.

“In speaking with the industry, we understand that the demand for services and a shortage of skilled workers are the main challenges currently facing the automotive repair industry,” Roberts says.

“As businesses increase their efforts to attract skilled workers to the industry, broadening the skillset of those already working in the industry is another

option that can provide workplaces with versatility and shared workload.

“TAFE NSW is supporting the vehicle repair industry through tailored training that allows those already qualified and working in industry to gain a second qualification in a shorter amount of time.

The industry is seeing a high demand for heavy vehicle and auto-electricians, resulting in a rising number of Certificate III Light Vehicle Automotive Technology graduates returning to TAFE NSW to further their qualification to include Heavy Vehicle or Automotive Electrical Technology.”

Roberts highlights flexible learning options including night classes make achieving dual qualification possible, so that students can continue to work while studying, recognising the value in training development plans for the retention of existing staff.

“Lifelong learning in the automotive industry, especially for mechanics upskilling in heavy vehicle and auto electrician skills, can help to address Training apprentices to a level of excellence is one of Kangan Institute’s key objectives.

Here Dylan Hoskin competes in automotive refinishing at the 2023 WorldSkills Australia competition. Image: Kangan Institute

26 www.nationalcollisionrepairer.com.au

skills gaps, adapting to technological changes, enhancing job opportunities, meeting industry standards, improving diagnostic skills, reducing downtime and costs, and staying competitive in the market. It benefits both individual professionals and the industry as a whole.”

Kangan Institute’s Automotive Centre of Excellence based at Docklands Melbourne, one of Australia’s largest providers in automotive training, is another key player in meeting the skills gaps. It offers extensive automotive training including Certificate III in Automotive Body Repair Technology and Automotive Refinishing Technology.

Kangan Institute train around 5,000 automotive students annually including with industry partners such as the Sheen Group and AMA Group. It also utilises major sponsor partnerships to provide specialised training such as 3M’s expertise in bonding procedures and plastic repairs, which is rolled out to all students.

For Kangan Institute CEO Sally Curtain one of its key strengths in both attracting new talent and upskill existing technicians is its ability to work with the automotive industry.

“What has really worked for our partners is our tailored approach, where we adopt the same products and processes as our business partners to provide workers and apprentices with an experience that replicates real-life working environment, improving the quality of their education experience, job satisfaction and career success,” Curtain says.

Kangan Institute works closely with businesses to set up individualised training plans that align to their apprentices’ needs and business objectives.

This includes training with the same products such as paint brands and procedures used in their workshop, along with allowing specialised trainers to deliver customised workshops for

these apprentices. Kangan’s objective here is to enable apprentices to take what they learn at Kangan Institute straight into the workshop and succeed in their job, bolstering greater job satisfaction and retention.

Curtain can report some real positives from 2023 in the skills area that should flow onto industry.

“In 2023 Kangan Institute saw a 20 per cent increase in enrolments across automotive repair courses. We’re seeing a strong demand for training in this space – perhaps amongst the strongest we’ve seen over the past ten years – fuelled by more apprentices and trainees coming through from industry.”

Part of this uptick may be caused by a greater awareness of the sector, its remuneration and the career pathways on offer.

“A large part of attracting new talent is about demonstrating the opportunities for careers in the industry,” Curtain says.

“We are proud to continuously showcase Australia’s leadership and the prominence of the automotive industry through our world-class Automotive Centre of Excellence and international partnerships in China and India.”

Curtain explains that industry and government partnerships also enable them to identify growing trends in automotive and meet those skills demands.

“In Melbourne, we are spearheading

automotive training to meet the critical skills demand in Victoria in areas like electric vehicle and hydrogen and contribute to the state’s clean economy,” Curtain says.

“Through our strong industry ties and government support, we’re privileged to be at the forefront of industry’s latest technology with a purpose-built $1.4m electric vehicle lab and advanced driver-assistance system calibration equipment” It is anticipated the zero-emission automotive market will demand 40,000 skilled workers to service and repair alternative fuel vehicles soon, so this has become a priority for higher learning institutions.

The NSW TAFE team also have a strong focus on the future and meeting the needs of the changing automotive sector.

“The Australian Electric Vehicle Council predicts 180,000 EVs will be on Australian roads by the end of the year. In response to this growth, we are developing a purpose-built electric vehicle training facility at Wetherill Park thanks to funding from the Australian Federal Government,” Roberts says.

“TAFE NSW has been preparing for a shift to electric vehicles for some time. We have already introduced microskills that focus on electric motors and batteries. These self-directed, online courses include skills such as

disconnect and reconnect, as well as service and maintenance, allowing mechanics to safely diagnose and repair electric vehicles. By mid-2024 we will also be offering a Certificate III in Automotive Electric Vehicle Technology to ensure we can provide the industry with a high quality, job-ready workforce.”

In 2024, TAFE NSW will have 30 different courses on offer that relate to motor vehicles and motor vehicle repair extending the full spectrum introductory school-based learners to automotive skills, and apprenticeship-based training, to short courses aimed at upskilling the industry. Kangan Institute has a similar array of courses on offer at its campuses at Broadmeadows, Docklands, Cremorne and Essendon.

It also recently developed a TAFE taster program with an industry partner to support, where candidates had a two-week intensive course at Kangan Institute’s Automotive Centre of Excellence followed by two weeks at the workshop, that enabled successful candidates to be shortlisted and recruited.

However they meet the employer needs, TAFEs and higher learning facilities have a vital role to play in meeting the skills gap. The starting point for repair businesses is to get in touch see how these institutions can help meet the demands of the individual business.

Preparing for the future, like this EV class at TAFE NSW Mount Druitt, has been critical to keep trainees engaged and relevant to industry changes. Image: TAFE NSW

The National Collision Repairer 27

Special Events

EV and business experts to lead expo training 2024 will be a big year for training and preparation as the repair industry adapts for the future. Its biggest expo is an ideal way to open the door to the changes ahead.

Future technology including EV safety and adoption, recruitment and business growth will be some of the key focus areas in an outstanding education program at the 2024 Collision Repair Expo headlined by globally respected automotive experts Dirk Fuchs and Robert Snook How workshops can be best prepared to repair electric and hybrid vehicles safely and efficiently, along with vital insights into key business management challenges such as attracting and keeping staff and opening business revenue streams will all be on the agenda.

US based Dirk Fuchs is a renowned expert and speaker in Hybrid and EV technology and Founder and CEO of Electric Mobility Consulting, created to meet the high demand for in-depth technical information.

With more than 20 years of automotive experience Fuch’s impressive resume includes technical training roles in Volkswagen and ZF in Germany, before serving as ZF North American Training Manager, and most recently as Director, Technical Programs and Services at I-CAR. Three free sessions will cover some of the key avenues of preparing workshops for EVs: Prepare your Workshop for Electrification; EV Battery Handling and Service in Collision Repair; EV System Repair and Component Replacement.

In addition, Fuchs will host a special ticketed event; a half-day training program titled ‘Electric/Hybrid Vehicle Awareness’ that features a fantastic overview of EV system principles, high voltage electric system hazards and safe EV working. This session will be in high demand and ticket prices are great value.

For the business sessions the expo will bring Robert Snook, a multi-awardwinning business owner, global keynote speaker, respected business coach,

28 www.nationalcollisionrepairer.com.au

Robert Snook. Images: AAAA

consultant, mentor, and trainer to the training program.

Snook started as a qualified automotive paint technician and has successfully transitioned to the corporate world and is now the owner and CEO of Business Success Global, where he demonstrates his passion for coaching and mentoring people and organisations around the world.

Snook will host two important seminars; Solving the People Puzzle – Attracting, Recruiting, Developing and Retaining a Team Fit for the Future; and Open Your Business Revenue Stream and Step Off the Hamster Wheel.

“I’m looking forward to supporting the Expo and sharing global insights on why businesses with the same resources operating in the same areas produce vastly different results, and what it is that the winners are doing,” Snook says.

“My other session will help attendees address their recruitment issues with actionable ideas to develop and retain great talent in their business.”

Taking place from 11 – 13 April 2024 at the Melbourne Convention and Exhibition Centre, the Collision Repair Expo is Australia’s only comprehensive show for the collision repair industry.

Along with the co-located Australian

Dirk Fuchs.

Aftermarket Expo the theme for 2024 is the Future is Now and this is embodied in the education and training opportunities.

Australian Automotive Aftermarket Association CEO, Stuart Charity says the array of great education opportunities at the Expo will help businesses prepare for this future and ensure their success.

“This is why we have put such a focus on education for the combined Expos, with a comprehensive line-up of free and paid training opportunities plus other game-changing features to ensure this is a must-attend event for business owners, managers, and collision repairers.

“It is our mission at the AAAA to provide our members and trade visitors with the tools and knowledge they need to adapt to a fast-approaching future, and we look forward to seeing Dirk and Robert deliver these important learnings at Expo in 2024.”

Access to the CRExpo is free. Anyone in the automotive trade can register to attend.

You can register for free, explore the Collision Repair Training program, and optionally purchase a ticket for the special four-hour Collision Repair EV Training session with Dirk Fuchs at www.collisionrepair.com.au

Industry, Training and Events

First steps on the path to gold Many workshops will see I-CAR’s highly prestigious Gold Class accreditation or the Platinum Individual Professional Accreditation being awarded to businesses and wonder how they can embark on the journey. The key is to get started and have a dedicated training plan to achieve success.

Platinum Individual Professional Accreditation

Being recognised as an I-CAR Australia Platinum Individual in your role means an individual technician has achieved one of the highest professional training levels recognised in the collision repair industry.

Your Role as a Professional: I-CAR Australia’s Platinum recognition program provides ongoing, relevant training for technicians to gain and maintain knowledge for his/her role.

With many new vehicle introductions or redesigns planned for the next few years, technicians can feel good knowing they are keeping up with the latest vehicle technology.

Achieving Platinum Individual also helps businesses in a number of ways including:

• Addresses skills shortage • Makes technicians more employable to collision repair shops • Platinum Individuals can easily integrate into Gold Class businesses How do I achieve Platinum Accreditation?

I-CAR Australia has developed programs and pathways for role specific training. 10 recognition points are required from the following programs in order to achieve Platinum Individual designation: • Live training • Virtual training • Testing and certification • Online training Once you have achieved 10 recognition points, accreditation will be granted. There is no time limit, but I-CAR Australia recommend that you

complete 10 points over a maximum of two years.

Points can also be allocated after the successful completion of an approved course delivered by any of I-CAR Australia’s Industry Training Alliance Partners. The number of points earned are awarded by the training partner and are added to your I-CAR point total.

Gold Class Professional Accreditation

The I-CAR Gold Class designation is the highest role-relevant training accreditation recognised by the collision repair industry in Australia.

The I-CAR Professional Development Program provides collision repair and insurance businesses with a reliable training framework for acquiring Gold Class and maintaining the up-to-date

Some of the winners of the prestigious I-CAR Gold Class accreditation in the last year. Images: I-CAR Australia

30 www.nationalcollisionrepairer.com.au

knowledge and skills that contribute to compliant repairs, improved business performance and risk reduction.

A ‘technical tsunami’ for the collision repair industry is upon us. In the past two years, more than 200 new vehicles and redesigns have debuted, many with new lightweight aluminium materials, ADAS and High Voltage Systems that have changed the nature of collision repairs. Up-to-date training is becoming increasingly important for consumer safety and business survival. The Gold Class program prepares businesses to meet the challenges of these ongoing technological changes.

Any collision repair business big or small can achieve Gold Class Accreditation. Insurance businesses can also earn Gold Class Accreditation by providing its team of Auto Damage Assessors with a defined amount of training over time.

When a business is Gold Class it means that it: romotes a commitment to • P continuous training • E nhances your team’s ability to improve shop KPIs

• D ifferentiates your shop to consumers • Improves business cycle times • Improves client touch times • Avoids costly mistake • Increases customer satisfaction • Improves operational efficiencies • R eceives discount pricing on all I-CAR Australia courses • R eceives early bird access to new courses and course packages

Insurance businesses may achieve Gold Class accreditation at the corporate/ company level or at the office/business location/department level. To achieve Gold Class, a minimum of 75 per cent of an insurance company’s assessing staff must have been awarded Platinum Individual designation. The Insurance Gold Class program was developed with industry input, and has the flexibility to accommodate employee turnover.

To earn the Gold Class recognition for collision repair businesses, businesses must achieve and maintain a high

Road to Gold

Aluminium welding in focus

around 15 degrees, if you weld at 90 degrees you can get porosity.

Everything must be cleaned and free of dirt, contaminants, oxide and oil before welding aluminium, if a successful weld is to be made.

Aluminium quickly produces an oxide layer over the surface when exposed to air. This oxide layer has a much higher melting temperature of around 2,072 °C as opposed to just 660.3 °C for aluminium.

Aluminium is about five times more conductive than steel. Because of this heat is drawn away much faster than steel. Porosity can be difficult to see and can sometimes only be evident during a destructive test. Improper welding temperatures of aluminium can result in weak welds due to porosity or lack of penetration of the final weld.

Porosity is just one factor to consider with welding aluminium.

This is why it’s so important to have the knowledge, understanding and the ability to weld aluminium correctly, by producing welds that are strong and free of defects.

Correct welds are for the safety of every

occupant driving a repaired vehicle and correct welds are vital for every collision repair technician to know how to perform and achieve.

I-CAR Australia provide a range of hands-on skills training and certification courses for aluminium welding in the collision repair industry.

Go to i-car.com.au for more details.

Porosity is one of the main defects encountered in the processes of welding aluminium.

Porosity is the presence of cavities in the weld and these cavities are caused by trapped gasses in the weld pool as the metal freezes. Porosity causes loss of strength in the welds and in the collision repair industry, a loss of strength in a weld can mean the difference between a weld that is structurally safe in the event of a collision or failure.

Aluminium welding is subjected to a wider range of porosity causes than compared to steel welding, and it’s important to understand how to create correct welds that are void of porosity.

Some of the causes of porosity in aluminium welds: • I nsufficient shielding gas flow rate • I ncorrect welding parameters • E nvironmental moisture in the weld pool • E xcessive turbulence in the weld pool • I mproper gun angle for welds – generally you need a push angle of

How do I achieve Gold Class Accreditation?

level of role-specific training across each of the major collision repair roles, they are: Estimator, Non-Structural Technician, Structural Technician, Refinish Technician. A repair facility must identify a technician in each of these roles who has achieved I-CAR Platinum Individual recognition, earned through I-CAR Australia or via their Industry Training Alliance partners. All other employees directly involved in the repair of vehicles must complete four training points.

I-CAR Australia’s Road to Gold program is the Gold Class Accreditation Pathway for collision repair business wanting to achieving Gold Class. I-CAR Australia can help your business achieve Gold Class accreditation sooner with tailored training pathways developed for your business.

To find out more about I-CAR Australia’s professional development programs head over to I-CAR Australia’s website at i-car.com.au/pdp or call I-CAR Australia on 07 3219 9088.

Porosity can weaken the weld.

Image: I-Car Australia.

The National Collision Repairer 31

SHOWCASING THE BEST IN THE COLLISION REPAIR INDUSTRY

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New AMA Group chair Caroline Waldron outlines her vision year on onethe Next phase repair industry’s code of conduct hops for ed works small businesses Is the INSIDE lp he C s re Hallam repair centrestleader stepping up p ricorn Wells pair ha drives ry apDaniel Society air industry e indu right to re lks about what future ’s State ta lent in th How the ta N id ready e re Fa w tu o rt f th fu techniq ua e St th s s o’ al ut ues wit e Nation Sp ? reve Fix A 3 2 0 2 h ecia lls riveted WorldSki bondin l Report g

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Business services

Empowering frontline managers

Finding the time for training can be one of the biggest challenges repair businesses face when they look to plan the year ahead. Axalta Drivus has two new courses that can help eliminate waste and ensure the gains made through training are long-term.

The pressure on repair cycle times in today’s collision repair industry can leave little time for training. And even when time and resources are dedicated to training, the focus is often on practical repair skills.

One of the underlying trends in the repair industry, noticed by the Axalta Drivus business services team, is some frontline managers and supervisors are promoted without adequate training.

They may excel technically and fit well within the work culture, but sometimes lack the skills to drive essential changes in the workplace.

The Axalta Drivus team have made filling this skills gap a key focus for the year when interacting with repair businesses. In order that bodyshops can realise their goals in 2024, the Axalta Drivus team has developed a combination of relevant educational courses, supported with proactive structured plans for individual shops.

Robin Taylor, Axalta Drivus manager for Australia and New Zealand, says building business improvement is in the spotlight for 2024.

“Our focus this year is ‘Coaching in Collision’. The goal is to bridge the gap between Business Owners’ expectations and the current reality,” Robin Taylor says.

“The key strategy is coaching and mentoring first-line management, including supervisors and team leaders, to enable successful implementation of business improvements”.

To support this, the Axalta Drivus team plans to run two training courses during 2024.

The first is ‘Lean Fundamentals’ focusing on coaching first-line managers and supervisors to use Lean Principles to enhance performance,

productivity, and efficiency; the 3Ps from Drivus, Profitability.

Lean Fundamentals provide a foundation for removing waste and improving processes, ultimately driving profitability. It helps overcome the situation where short-term gains or improvements can be made, but process improvement either stalls or regresses.

Robin Taylor details how the course will provide the concepts and tools to help challenge and refine processes while upskilling staff.

“It is about the removal of waste within the system to ensure value delivery to the customer, emphasising quality, speed, and cost. The course equips frontline team leaders with concepts and tools to challenge and refine processes while enhancing the skills of their team. While many issues faced in a collision repair facility are common across the industry, and the solutions are similar, the way those solutions are implemented can be quite different from bodyshop to bodyshop for many reasons.

Through a better understanding of the fundamentals of Lean, frontline team leaders can work towards the common

goal of decreasing cycle times and increasing productivity”.

Lean is the tool to drive improvement, not the goal.

The second course, ‘Coaching for Performance in Collision,’ is new for 2024 to meet the specific requests of business owners. It concentrates on coaching techniques for firstline managers and supervisors to effectively coach their teams for improved performance.

Axalta Drivus courses use a highly interactive guided learning model to keep attendees engaged. Handson exercises related to the collision industry reinforce the principles taught. Axalta’s training alliance with I-CAR ensures that participants, upon completing any Axalta Drivus course, receive credits applicable to I-CAR Gold Class Professionals, Platinum Individual designations, or role-relevant annual training requirements.

The “Lean Fundamentals” course will take place in capital cities across Australia and NZ in the first half of 2024.

For more details and training dates, visit axalta.au/drivus

The pressure on workshops to turn over repairs sometimes means training is missed. Image: Axalta Drivus.

The National Collision Repairer 33

Future Leaders

Jumping right in Future leaders in the repair industry can take different pathways and bring different passions and skills as they become floor managers but their input is vital to a thriving workshop culture.

If there is one adage that seems to come back again and again to workshop manager Simon Thi, it is nothing ever goes according to plan.

Whether it is in his own career path or the busy schedule of managing Fix Auto Mulgrave’s workshop floor, it is Thi’s sense of flexibility, being prepared and having the willingness to try something new that ensures things turn out with the best successful outcomes.

Thi once envisaged himself as an architect but somehow the attraction of designing beautiful buildings diminished when he learnt how much

Simon Thi loves to be on the floor working with the cars. Images: Fix Auto Mulgrave

of the occupation had to be done on computer.

Instead, he tuned that attention to detail and fine lines, coupled with a passion for cars into an apprenticeship in panel beating which he completed with relatives of his current employer.

“I love cars, so I did a pre apprenticeship course in panel beating, then the apprenticeship and I thought, ‘I’m actually good at this’.”

Having completed his apprenticeship, he tried a variety of jobs outside the industry but none held his interest and then while looking for a panel beater role, he

chanced upon a job as an assembler.

“I thought hang on, I should have been an assembler when I was looking for a break from panel beating,” he says.

“It was a good opportunity. There were a lot of high-end cars to work with and I learned a lot and grew a lot.”

Then, as he had a young family, he was looking for some stability and went back to work with Fix Auto in Clayton and it was here, as it merged with Fix Auto Mulgrave, that he found he really thrived and has been with them ever since.

Fix Auto Mulgrave is a bustling

Thi is equally at home at the desk organising and ensuring the floor runs smoothly.

IAG’s ongoing support and sponsorship of these awards is greatly appreciated, as is the support from I-CAR Australia, who donates two training courses valued at over $500 to each Future Leader of the Industry.

34 www.nationalcollisionrepairer.com.au

repair shop, and he manages the two floors with up to 25 staff.

“I love the pressure,” he says. “I have my own personal team that I rely on.

And if there’s an important job, they are my go-to. If I tell them I need this done today. They will meet the targets.

I’ll put it together and I’ll make sure we go above and beyond. “ He said open communication was crucial in operating under pressure, but it was also important in speaking with customers at the shop.

“And sometimes you just do that little extra to keep them happy; if they’re a bit stressed that they’re going get their car a bit late, or to buffer an extra panel. It’s all about customer service, something I’ve learned along the way.”

He loves still being on the tools and believes a hands-on approach helps the rest of the team but also gives him a fuller understanding of what each job involves. This is particularly important with the advancing technology being seen in the workshop and he has dedicated himself to learning as much as possible online, in his own time.

“I am always on the internet at home, just scrolling through about panel beating and new equipment.

Europe and America are so much more advanced. I follow all these European and American panel beaters on Instagram and I just try to incorporate it into what we do here.”

His approach to innovation that he tries to communicate to his team is continually asking; what will get a great result but make the job easier and more efficient.

He also recognises the changing technology which is affecting workshops and is keen to stay up to speed. Recently his boss, Lana Pagiamtzis has invested in EV training to make sure Simon and the team are ready for the future transition.

“A lot of people are afraid to go jump into that but I’m actually looking forward to it. It’s a bit like foreign territory but if everyone is going in that direction, you’ve got to follow or else you get left behind.”

He says the industry holds a lot of promise for the future when it is done well.

“I would one day like to own my own business or buy into this business,” he says.

Wherever that is, he would like to

Doing the extra bit to keep customers happy is part of the culture that drives Fix Auto Mulgrave.

incorporate the business commitment as well as capture some of the family atmosphere at Fix Auto Mulgrave that makes it unique and lives up to the network motto of ‘Better together’.

“Lana always says treat this like you own it and I do. It’s like my baby. And Lana and her partner, they treat me like I am their son and I see them like they’re my parents.”

“Hopefully, in the future I would like to incorporate the same thing, because it’s what makes this panel shop so different to every other panel shop.”

Do you know someone who is a future leader in the industry? The Future Leaders series run by The National Collision Repairer is a showcase of

individuals in the industry who display outstanding future potential and growth. NCR extends the invitation to organisations and businesses to nominate people who fit this description. NCR believes this is a great opportunity to promote the best of people in collision repair and create role models for other up-and-coming staff. This series is not limited to young people but anybody within the industry who has demonstrated a level of excellence and displays a potential for growth and leadership.

Send the National Collision Repairer magazine a name and a few lines on what they do and why you think they qualify as a future leader.

Email eugene.duffy@primecreative. com.au The National Collision Repairer 35

Industry Awards

HELD ANNUALLY, THE RECIPIENTS OF NCR’S LIFETIME ACHIEVEMENT AWARDS ARE INDUCTED AND HONOURED FOR THEIR OUTSTANDING SERVICE TO THE COLLISION REPAIR INDUSTRY.

There is still time to be part of the collision industry’s night of nights.

One way to be part of this unmissable event is to nominate someone from the industry you think is worthy of any of the three great awards that showcase the night; the Lifetime achievement Award, the Woman in Automotive and the Next Generation Leader.

It’s time to celebrate one of the industry’s greatest assets, its people and you can play your part by nominating someone worthy.

Held on the eve of the industry’s biggest expo in April, the annual awards celebrate individuals and their contributions to the collision repair industry and in 2024 are proudly backed by platinum sponsor Repairify.

Inductees for the Lifetime Achievement Award will have been involved in the collision repair sector for at least 20 years and have had an impact on the industry beyond their local area and direct business(es).

The new Women in Automotive award will be an important new inclusion and gives recognition to women in repair businesses alongside the prestigious accolade for lifetime achievement.

The Next Generation Leader award, sponsored by Capricorn, will also be celebrated on this special night and showcase the valuable contributions made by up-and-coming achievers in the industry.

For the Capricorn Society - Australia’s largest automotive cooperative - these awards are particularly special.

36 www.nationalcollisionrepairer.com.au

The group has more than 26,000 Members across the nation representing all forms of the automotive industry.

“Capricorn are thrilled to be a sponsor of the Lifetime Achievement Awards in 2024,” Capricorn Group CEO David Fraser said.

“These awards recognise some of the most experienced individuals in collision repair and we are proud to play a part in acknowledging the contribution they have made to the industry.

“This year we’re also sponsoring the Next Generation Leader Award to show our support for the up-and-comers who will drive the industry into the future.”

Global coatings cmpany PPG is also another proud leading sponsor and with Repairifiy and Capricorn heads a list of major industry leaders to sposnor the awards in2024.

The Lifetime Achievement Awards will conclude with a Gala Night on April 10 at Showtime Events, Melbourne.

Know a potential award winner?

Nominations can be made through the digital form available on the Lifetime Achievement Website.

Together with the Lifetime Achievement Award, the Woman in Automotive and the Next Generation Leader awards reflect the changing collision repair industry.

This is the opportunity to recognise individuals who have made a meaningful impact to the industry.

Discover more about each category: The Lifetime Achievement Award celebrates an individual who has made significant contributions to, and achievements in, the collision repair industry over the course of their entire career.

The award recognises an individual who have demonstrated excellence, innovation, and a lasting impact in the industry.

The Woman in Automotive Award seeks to honour a female professional in the industry who has been a promoter of positive change.

The recipient should not only showcase their own contributions to diversity and inclusion but also exemplify the skill to inspire more women to embrace opportunities in the field.

The Next Generation Leader Award promotes the younger generation of auto specialists rising in the ranks.

The award recognises an individual who has impressed their colleagues and counterparts with their contribution and impact to their organisation, and excellence in service.

If you know someone deserving of recognition, it’s a great opportunity to nominate them and shine a spotlight on their accomplishments.

Scan here to nominate

Proudly Sponsored by:

2007 Richard Nathan

2013

Tom Vukelic

2018

Michael Wilkinson

2007

David Weatherall

2013

Robin Taylor

2019

Mark Czvitkovits

2008

Terry Flanagan OAM

2013

Ray McMartin

2019

Martin Stone AM

2008

Marshall Duncan

2013

Colin Edwards

2019

Julie Wadley

2008

Graham Winter

2014

Ian Wilkinson

2019

Walter Zuber (Int)

2008

Jeff Hendler (Int)

2014

Julie Thomas

2020

Brad Franklin

2009

Max Chanter

2014

Brian Johnson

2020

Jim Vais

2009

John Howes

2014

Terry Feehan

2020

Jeff Williams

2009

Robert Renwick (Int)

2015

Owen Webb OAM

2021

Steve Economidis

2009

David Newton-Ross

2015

Phil Nixon

2021

Garry Maher

2010

Wayne Phipps

2015

Trevor Parkes

2021

Peter McMahon

2010

Richard Pratt

2016

Tony Warrener OAM

2021

Rob Mildenhall

2010

Bob Rees

2016

Brenton Abbott

2022

Tony Cafasso

2011

Lance Weiss

2017

Michael Killen

2022

Michelle Morgan

2011

Mark Brady

2017

Carl Tinsley

2022

Peter Ruggeri

2011

Don Wait OAM

2017

Per Madsen (Int)

2022

Darren Wales

2012

Tony Farrugia

2017

Rex Crowther (Int)

2023

Ben Chesterfield

2012

Bob Christie

2018

Garry Clear

2023

Scott Donnelly

2012

John Zulian

2018

Cec Simpson

2023

Morry Corvasce The National Collision Repairer 37

Local News

Consumer law should protect auto businesses Victoria’s key auto trades advocacy body has continued its pressure on the federal government to update consumer law to protect automotive businesses.

The Victorian Automotive Chamber of Commerce made its submission to proposed federal government reforms to Australian consumer law to address unregulated unfair trading practices.

The VACC lists examples of unfair trading practices that can be inflicted on businesses and consumers including nagging or exploiting a business’ willpower to do something, obstruction or making tasks such as cancelling a service harder than it needs to be, hiding information relevant to a business decision and artificially creating urgency to pressure clients.

“Businesses can often face the same challenges as consumers when it comes to experiences of unfair trading.

For instance, exploiting bargaining power imbalances in supply chain arrangements, including unilaterally varying supply terms at short notice,” it notes in its submission.

The VACC also wants the changes to ensure the protections against unfair

practices are extended to all businesses rather than just small businesses that employ less than 100 people or have a turnover of $10 million, a definition too narrow for the automotive industry it argues.

The VACC has argued that leaving the law unchanged was untenable as business continue to suffer the impacts of unfair practices. It wants the existing “unconscionable conduct” to capture unfair conduct within the reformed laws.

“This policy option would seek to broaden the scope of sections 21 and 22 of the ACL to consider a range of misleading, harsh, oppressive, or predatory conduct depending on how unfair conduct is defined,” it wrote.

But it also argues that solely introducing general prohibitions will not be targeted enough to identify industries who potentially engage in specifically prohibited practices.

“The financial services sector, for example general insurers may require specific prohibitions, not only general prohibitions, as their failings were noted by the Hayne Royal Commission and various Productivity Commission reports

in the motor vehicle insurance and smash repair sector,” it noted.

It is instead advocating for a combination of general and specific prohibitions that it notes have been adopted in the EU, UK and Singapore.

“This approach would involve prohibiting a specific list of types of conduct. Consumers and businesses would be clearly protected against the list of prohibited practices but would also have protection against unidentified or emerging unfair trading practices from the broader principles-based prohibition.”

For businesses the changes could mean greater obligations to revise compliance practices, and train staff but it would have the benefit of providing useful guidance along with new penalties deterring unfair conduct and securing redress when the laws are broken.

“Overall, the proposed options aim to balance the need to address unfair trading practices against burdening businesses with unclear or expansive new obligations.”

The next step involves treasury releasing a Decision Regulatory Impact Statement in 2024.

New team at the top of aftermarket association Head of GPC Asia Pacific Wayne Bryant will step up to chair Australia’s lead aftermarket association after a new look board was appointed late in 2023.

Wayne Bryant has taken the top seat at the board table of the AAAA. Image: AAAA

38 www.nationalcollisionrepairer.com.au

The Australian Automotive Aftermarket Association made the changes to replace outgoing chair Mark Pedder, who has been chair since 2020.

The head of national car repair chain MyCar, Adam Puy will take over the deputy role and the head of Bapcor Trade, a retail auto parts group with brands like Bursons, Steve Drummy will take on the role of treasurer. Janelle Gonzales, CEO of Blue Toro, will continue as secretary of the 11 member board.

Wayne Bryant has actively served on the AAAA Board since 2018 and brings with him decades of experience at Repco, where he began as a delivery driver back in 1989. In January 2022

he took over as CEO of the Asia Pacific Automotive Division of GPC. GPC is the largest automotive parts supplier in Australia and a partner with Genuine Parts Company, the US parent. It runs the Repco retail division and has 650 stores across Australia and New Zealand.

Bryant said he was honoured to take on the lead role.

“The AAAA has already achieved strong forward momentum and I look forward to supporting Stuart, his team and the AAAA Board to continue building on this and moving from strength to strength. We are here to support and serve our members and the industry at large,” Bryant says.

Western General shines with Gold Class Training as a pathway to business excellence is the mantra of the latest body shop to attain CAR Gold Class Collision status.

Western General Bodyworks Maribyrnong in the west of Melbourne has been awarded the prestigious training accreditation.

The Maribyrnong centre is part of the Western General Bodyworks Group that has more than ten locations across the Eastern states and takes pride in its comprehensive and guaranteed repair services, including specialisation in Tesla repairs.

Western General Bodyworks Maribyrnong managing director Danny Buzadzic said achieving the status was testament to the shop living up to the groups philosophy of always pursuing excellence.

“Our decision to pursue the I-CAR Road to Gold Program for Western General Bodyworks Maribyrnong was fuelled by our unwavering commitment to delivering the finest outcomes to our customers,” Buzadzic says.

“By ensuring that my team members receive top-notch training, I am not

only setting my shop apart but also contributing to safer, higher-quality repairs, and improved overall business performance.

“Through achieving the I-CAR Gold Class Collision status, I am dedicated to enhancing our service quality and above all, ensuring the ultimate benefit for our valued customers.”

Buzadzic says the Road to Gold training was also directly relevant and applicable to the changing nature of the collision industry.

“The collision repair landscape is ever evolving with new technologies and techniques emerging regularly,” he says.

“To stay at the forefront, we consider the annual Gold Class renewal training a non-negotiable component of our future plans.

“We will continue to further grow and expand our footprint and view the Gold Class renewal training as an integral part of our ongoing journey towards maintaining the highest standards in the industry.

“The overall learning experience with I-CAR has been truly exceptional.

Our team members embarked

on a comprehensive journey that encompassed Online Course quizzes, Virtual Classrooms, and Hands-On Certification to attain accreditation.

“The Hands-On Welding Certification was the ultimate validation of our team’s commitment to their courses.

It demonstrated not only their attentiveness but also their ability to deliver top-notch repairs, reinforcing our dedication to excellence.

“Overall, I am incredibly pleased with the comprehensive and flexible learning experience provided by I-CAR. It was proven to be an invaluable resource.”

The team at Western General Bodyworks.

Image: I-CAR

Industry awaits impact of fuel standards The federal government ended 2023 with a significant step toward enforcing cleaner cars on Australian roads but it remains to be seen if 2024 will be the big year for a Fuel Efficiency Standard.

The Australian Government introduced new fuel quality and noxious emission standards to be introduced for light vehicles form December next year along with adopting the Euro6d standards for vehicles from 2025.

The new fuel limits will reduce the level of aromatic hydrocarbons to a maximum of 35 per cent in 95 RON (research octane number) petrol but other fuels (91 and 98 RON) remained unaffected.

It will also mandate a reduction of

sulphur allowed in all petrol grades to align with these changes adopting the Euro 6d noxious emissions standards that it claims will remove almost 18 million tonnes of greenhouse gas emissions from the transport sector by 2050.

The Euro 6d standards will apply to all new light vehicle models introduced to the Australian market from December 2025 and new vehicles from existing lines in 2028. What effect this has on availability of models not meeting these standards remain to be seen.

But the government says the standards will save $6.1 billion in health and fuel costs by 2040 and is a first step toward prompting the importation and

adoption of more fuel-efficient vehicles.

The Fuel Efficiency Standard which would govern greenhouse gas limits on individual makes of car is mooted to be a far stricter instrument but is still a work in progress and has figured heavily in automotive debates in 2023.

EV advocates argue it will promote more cleaner car uptake but some motoring bodies want a fuel agnostic standard to ensure a choice of vehicles as Australia makes a more gradual transition.

For the recent changes the government maintains switching to the cleaner 95RON fuel will cost $8 per year—or 15 cents a week more and $13 a year for larger utes.

The National Collision Repairer 39

Local News

Extended automotive warranties in the spotlight All eyes will be on a high-profile lawsuit over extended warranties in 2024 and its impact for the automotive industry.

The lawsuit filed in 2023 by Maurice Blackburn alleges JB Hi-Fi, the electronics retailer, has been selling extended warranties which are worthless or of little value since 2011.

The Australian Automotive Aftermarket Association welcomed the publicity on the issue and said extended warranties often offer Australian consumers the same rights covered for free under the Australian Consumer Law. Under current law, consumers are entitled to a solution of a repair, replacement, or refund if a product or service they buy doesn’t meet its description.

AAAA CEO Stuart Charity says the popularity of extended warranty services reveal many consumers are uneducated on their rights on new car warranties.

“We are constantly receiving complaints from consumers about new car warranties, stressed about their rights,” Charity says. “Car owners are confused about what happens when the manufacturer’s warranty period expires as most people believe that’s when their

right to repair or replacement ends.

It doesn’t. The warranty may end, but that’s not the end of the manufacturer’s obligations to the purchaser of that vehicle.”

“A Manufacturer warranty is a promise to the consumer that a vehicle will be free from defects for a certain period of time and that any defects will entitle the consumer to a repair or other compensation.”

“Why are consumers afraid that their statutory rights will not be honoured?

That’s the real question here. The power imbalance is immense. It is daunting for a car owner to negotiate a warranty claim and that’s often why consumers purchase extended warranties – it takes out the fear of warranty rejection.

“This class action, if successful, will be a great start to encourage large multi-national companies to honour their consumer right obligations, however we need a comprehensive consumer campaign to inform everyone that extended warranties often don’t offer additional protection. More importantly consumers need to know what rights are already covered under the Australian

Consumer Law.” The AAAA has taken a leading position in consumer rights in Australia in the automotive aftermarket sector, specifically advocating for and administering the ‘Right to Repair’ legislation which enables car owners to choose their repairer and for those workshops to be provided with OEM information for those repairs.

The AAAA has highlighted confusion over the ACL often comes from the language used particularly between the word ‘warranty’ and ‘consumer guarantee’. Many people don’t know consumer guarantees may last longer than the manufacturer’s warranty.

Up to 40 per cent of new car owners are under the misunderstanding that they must take their vehicles back to the dealer to maintain the warranty.

Under Australian law there is no requirement for a vehicle to be serviced by an authorised dealer to maintain the manufacturer’s warranty. Consumers have the right to use an independent automotive service centre to service their new vehicle whilst the car is within the manufacturer’s warranty period.

Partnership getting ready for the future While EVs are currently estimated to make up around two per cent of all vehicles, the percentage of EVs sold as new vehicles continues to climb so getting the future repair businesses ready is vital.

To help the collision repair industry adapt its processes to the unique hazards and risks of electric and hybrid vehicle repairs, Axalta ANZ has formed a new partnership with MTA Queensland.

The partnership launched its first event in 2023 aimed at ensuring technicians work safely around the vehicles with a short two-hour Electric Vehicle Awareness session.

The course entailed the safety aspects

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and repair processes a collision repairer would consider when faced with the unfamiliar vehicles. Run by the MTA Queensland training team, it was aimed at young apprentices to get prepared for a future where EVs will be commonplace.

The EV Safety Awareness course offered a comprehensive understanding of the intricacies in handling high-voltage components, complex structure and materials. Beyond the technical expertise required, the initiative focused on the safety of technicians throughout the entire repair process.

“At the forefront of the initiative is our commitment to the future of the industry. Geared towards young minds,

EVs in repair shops will be more common as numbers grow..

Image: Aramyan/ stock.adobe.com

the EV course leverages the generations’ tech-savvy nature to prepare them for the challenges presented by electric vehicles,.” Axalta said in a statement.

The partners will conduct further training sessions in 2024.

ASIC says it means business with auto insurers Australia’s financial watchdog, ASIC, is determined to show it will follow through with its proposed crackdown on any potential improper behaviour by insurers in the automotive industry.

The warnings outlined in ASIC’s 2024 priorities come after a court decision fell in their favour, where leading Queensland insurer RACQ was fined $10 million.

The Federal Court action found RACQ had potentially mislead customers in its product disclosure statements about the pricing discounts available for certain types of insurance cover. Approximately 458,746 customers missed out on approximately $86,476,339 in discounts they should have received, ASIC said.

ASIC Deputy Chair Sarah Court said that deterrents should warn anyone considering not doing the right thing in the industry.

“Our enforcement approach of today is proactive, strategic and bold,” Court said.

“We select matters with the broadest possible reach, such that our work will have a deterrent effect well beyond the matter we are prosecuting. Consumers need to be able to rely on the pricing

promises made to them by insurers, and insurers need to make sure that they pass on those promises in full.”

The Victorian Automotive Chamber of Commerce said ASIC was taking the right steps in 2024 in ensuring large financial service providers are doing the right thing.

But the VACC has cautioned that the ASIC is also turning their attention to failures in insurance claims handling, and this could affect any repair business involved in the claims handling process.

VACC industry policy advisor Kathy Zdravevski noted in advice to members that timely and fair claims handling were crucial and those involved in the claims process could not in any way delay a claim unreasonably.

“Equally, the insurer first and foremost, must not delay a claim due to claims handling, poor communication and record keeping, and inappropriate use of exclusions under the policy,” the statement read.

For the repair industry this has significant implications as any business undertaking work for an insurance company is an Insurance Fulfilment

Provider and become an insurer’s representative by law as they provide claims handling and settlement services on an insurer’s behalf.

“As a business, that undertakes work on behalf of the insurer, please ensure in 2024, you do not cause any delay in the claims handling process that includes from the time the vehicle arrives in your shop to the time it leaves),” the advice reads.

“We know insurers are less than perfect at this, they will and must improve their claims handling services.

Equally so do we as an industry, for a few reasons.”

The VACC says repairers also have recourse to report to ASIC any financial firm potentially delaying a claim due to claims handling, poor communication and record keeping, and inappropriate use of exclusions under the policy.

The VACC also offers the advice to its members in the automotive industry to help to stay efficient, “irrespective of how good, or bad the insurer’s current claim handling processes are”.

More information at mtaa.com.au

New GM to take Repairify on next steps in growth plan Advanced vehicle diagnostic and calibration technology provider, Repairify, has appointed Tristan Sender to spearhead its growth in the Australian automotive repair sector.

The new general manager comes to the tech provider with experience in driving growth in start-up businesses including as CEO of GoGet Carshare and will lead Repairify’s launch into the Australian and New Zealand markets.

At GoGet Carshare, he led the expansion of Australia’s first subscriptionbased car-sharing organisation where membership grew from 4,000 to over 100,000 and the fleet expanded from 150 to 3,000 vehicles.

Sender also has over 16 years’ experience working in the automotive industry both in Australia at GoGet Carshare and the UK with Enterprise Rent-A-Car. Repairify Board Chair, David Fraser said he was delighted to appoint the accomplished business development and technology leader as Repairify’s inaugural General Manager.

“His exceptional leadership skills, understanding of automotive technology and entrepreneurial acumen make him an ideal choice to lead Repairify,” Fraser says. “We have great confidence in his ability to set up Repairify for success in Australia and New Zealand.”

Tristan Sender.

Image: Repairify

Sender has, most recently, held the role of CEO and Co-Founder at Floraly, where he grew a flower gifting start-up into a nationally recognised brand.

The National Collision Repairer 41

Local News

Luxury tax should go to boost low emission auto sales; FCAI The Federal Chamber of Automotive Industries has continued its call on the Federal Government to abolish the Luxury Car Tax. The FCAI has branded the LCT as “archaic” as it was implemented to protect a now on non-existent Australian car manufacturing industry and the government had missed an opportunity at its mid-year economic outlook to address the anomaly.

Earlier this year the federal Government raised the LCT threshold from July 1 by 7.1 per cent for vehicles with claimed fuel use ratings of more than 7.0 litres per 100km.

For “fuel-efficient vehicles” or those that consume less than 7.0L per 100km, including EVs also went up 5.2 per cent.

This means for 2023/24 there is a 33 per cent tariff on each dollar above these thresholds $76,950 non-fuelefficient vehicles and $89,332 for fuelefficient vehicles.

EV manufactures including Hyundai and BMW have made strategic steps in the months since the changes to bring some of their electric vehicles in under the $89,332 threshold cost to avoid the tax and appeal to more customers.

But the FCAI argues the LCT was originally created as a means of protecting Australia’s local vehicle manufacturing industry and should be abolished altogether.

“Local manufacturing in Australia finished in 2017, which makes LCT redundant, and it should be scrapped,” the FCAI said in a statement.

“It’s now just a handbrake on the industry bringing the best fuel efficiency and safety technologies to Australian consumers.”

FCAI Chief Executive, Tony Weber, said at a time when we are encouraging Australians to buy low emission vehicles, the Government is putting a greater tax on them.

“The LCT penalises Australian consumers, as it imposes unnecessary additional taxes on many low emission technology vehicles,” Mr Weber said.

“If the Australian Government wants to modernise the LCT, they should remove it as part of true tax reform for the transport sector including consideration of a road user charge.

“Australians need real tax reform, rather than tinkering at the edges.”

CSIRO gets in on the hydrogen refuelling push Australia’s leading science agency the CSIRO has teamed up with Swinburne University of Technology for one of the first hydrogen refuelling stations in Victoria.

The $2.5 million refuelling station at the Victorian Hydrogen Hub is located at the CSIRO’s Clayton site and promises to allow hydrogen cars to travel over 600km emissions-free on a full tank.

The station will use green hydrogen produced with electricity from renewable

The new refuelling station at Clayton. Image: CSIRO

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sources and the CSIRO is hoping it will showcase the practical application of hydrogen as an alternative fuel.

It will also be used to test emerging hydrogen technology and train the next generation on the use of hydrogen stations to ensure Australia remains internationally competitive.

A major agreement last month aims to make the fuel viable by creating links along major highways, but currently the refuelling points are few and far between. Victoria has an operating fuelling station at the Toyota plant in Altona.

CSIRO Chief Executive Dr Doug Hilton says the Clayton centre would help research on the fuel and help keep Australia competitive as hydrogen played an emerging role in Australia’s energy transition and the decarbonisation of our road transport sector.

“The technology is an exciting piece in the puzzle in Australia’s renewable

energy future and will deliver long-term community and environmental benefits, boost the economy and create new jobs and opportunities for Australia and Australians,” Dr Hilton says.

“This is innovative, inventive, inspired technology that builds the sovereign capabilities Australia needs to transition to net zero.”

The refuelling station can generate up to 20kg of green hydrogen a day via electrolysis, and has a storage capacity of 80kg, enough for more than 10 cars.

The station is a significant component of CSIRO’s Hydrogen Industry Mission, which aims to support national and global decarbonisation through leading research and the development of a commercially viable Australian hydrogen industry, comprising both domestic and export chains.

As of late 2023, there were two makes of hydrogen car available in Australia: the Toyota Mirai and the Hyundai Nexo and 12 hydrogen refuelling stations.

New vehicle sales end year on high The Australian automotive market finished 2023 on a high with for new vehicle sales breaking the record set in 2017 and continue to show strong growth as earlier supply issues faded.

SUVs now dominate the market making up 56 of the vehicle segments sold with light commercial making up a further 22.5 per cent and passenger cars now constituting only 17.4 per cent.

EV sales have doubled in a year to 7.2 per cent and with hybrids at 8.1 percent and plug-ins are approaching one in five new vehicles sold.

On the fuel front, diesel now makes up 31 per cent of new vehicles, due to the large number of utes sold and petrol cars now only make up half of the new cars sold.

‘Made in China’ may well be the branding seen more often in repair workshops, as the 2023 data shows that China has jumped above Korea for the first time in the country of origin. Tesla, MG, GWM, BYD and the return of Chery to Australia are just some of the marques making waves in the latest new cars statistics where China has seized third place.

Toyota was the top selling car brand for the 21st consecutive year amounting 17.7 per cent of the total market and the

only brand to exceed 200,000 units sold nationally.

Despite a yearlong tussle between the large SUV as most popular vehicle, Ford Ranger came out on top with 63,356 vehicles sold, and pipped the Toyota Hilux in second place by 2245 units.

Despite some overall drops Toyota’s could claim its full-year tally of 215,240 deliveries was the 19th time in the past 20 years that the local company’s sales have exceeded 200,000 vehicles.

Toyota has also reported greatly improved supply enabling Toyota dealers to deliver 123,005 vehicles to customers from July to December, an increase of 33.4 per cent compared with the first half of the year where post-COVID supply issues affected the international logistics chain.

For its part, Ford Australia was celebrating the first time since 1995 a Ford has been the number one seller in Australia with the surging popularity of its Ford Ranger. It lays claim to being one of the utes that has expanded the light commercial vehicles from work utility into all-round vehicle for family and recreation. Ford also reported supply issues earlier in the year with industrywide shipping backlogs and took the extraordinary step in 2023 of leasing its

The Ford Ranger has taken out the top spot in 2023. Image: Ford Australia

own vehicle carrier ship to get vehicles to customers faster.

Ford is hoping the momentum will continue as it introduces a hybrid version of the Ranger from 2025 that will enable short trips of up to 45km to be made without using fuel or emitting tailpipe emissions.

FCAI Chief Executive, Tony Weber, says he wants the market momentum to continue in 2024.

“As we look ahead to 2024, the FCAI is optimistic that the Federal Government will act and introduce a Fuel Efficiency Standard that achieves the policy outcomes that lead to emission reductions while enabling Australians to drive the vehicles that they need and want.

“Availability and affordability of products across all market segments will be the key to a successful Fuel Efficiency Standard,” Weber says.

Car insurance complaints to watchdog climb again Complaints to the financial watchdog over car insurance and claims handling continue to increase according to its 12-month snapshot.

While scams and complaints against banks headlined the Australian Financial Complaints Authority calendar year report that exceed 100,00 complaints for the first time, complaints over comprehensive car insurance still ranked third.

In the 2023 calendar AFCA received with 9565 complaints, an increase of 39 per cent over the previous year of its total 102,7090 consumers and small businesses who were unable to resolve disputes directly with their financial firms.

Delay in claim handling, claim amount

and claim refusal were all listed as areas of complaint in the AFCA results however these figures were not specific to car insurance claims.

Complaints about the quality of service dropped by a quarter but dominating the 28,152 complaints over personal accounts and credit cards was the rise of unauthorised transactions, up 48 per cent, with the overall number of scams reported up 95 per cent.

AFCA chief ombudsman and CEO David Locke says the 23 per cent increase in overall complaints was increasing at an unsustainable rate.

“We believe many financial firms could be doing a better job of handling

complaints within their own internal complaints processes, so only the most complex cases reach AFCA – which is the role we are meant to play,” Mr Locke said.

“Instead, the volume of complaints reaching us is putting unnecessary pressure on the external dispute resolution system and inevitably causing further delays for consumers.”

Locke singled out insurer delays specific to natural disasters and property claims as a key source of complaints, arguing these would likely increase under climate change but maintained all financial institutions had to do better at handling complaints internally before they reach complaint stage.

The National Collision Repairer 43

Stateside with John Yoswick

Room for growth A US survey into how technicians feel about their job shows a level of satisfaction but also reveals shortcomings in how the repair industry is approaching future careers.

More than seven in 10 collision repair technicians say they are satisfied with their career and expect to be with the same employer a year from now – but more than 15 per cent say they are not excited about working on vehicles with new technology, and about that same percentage say that compensation plans lead to skipped steps during repairs.

Those were among the findings of a survey, commissioned in the United States this year by I-CAR and the Society of Collision Repair Specialists, of more than 800 collision repair technicians.

Meredith Collins of Ducker Carlisle, the firm that conducted the survey, says the percentage of collision repair technicians that say they are satisfied in their career is 10 percentage points higher than satisfaction rates among dealership service technicians in the United States, but neither group has a positive “net promoter score.”

“Across the board, technicians are saying they would not recommend the career to friends or family,” Collins says. “They might be telling them the opposite. The slightly good news is collision technicians are less negative than the dealer service techs. They’re not quite as unhappy, but still a negative score.”

Collins says the survey found that experienced technicians have good earning potential, with more than a third of those with 20 years or more experience earning over US$100,000 a year. But among those starting in their career, with less than five years of experience, about 15 per cent are earning less than US$30,000.

“That’s an important take-away because think about the sort of hurdle that they have to jump over to get to that more tenured space and the higher earning potential,” Collins says.

“If you’re a new technician, or if you’re an apprentice, or if you’re just in school, and you hear from other people that for the first five years of being a technician, you’re maybe going to earn US$25,000,

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Meredith Collins is one industry expert who hopes shining a light on how technicians feel will help improve workshops.

Image: John Yoswick

and you’ve paid for school and you’ve paid maybe US$20,000 for tools, that math doesn’t really work out. That’s a big hurdle for the industry to work on. How can we make the career more accessible for these new junior techs? There’s a good-news story that we can show them there’s high earning potential on the later end. But that doesn’t really help someone who’s in debt and earning US $20,000 when that doesn’t even cover the cost they just paid for their tools.”

The survey found that job satisfaction within the industry varies by role. Those in non-technician roles – estimators and production managers – are among the most satisfied, with 90 per cent or more in those positions feeling positive about their job. Eighty per cent or more of detailers, helpers/apprentices, and ADAS or electrical/diagnostic technicians expressed satisfaction. But less than 75 per cent of body, mechanical and structural technicians reported feeling satisfied with their jobs, and only about 71 per cent of painters did.

There are also differences based on pay plan. About 60 per cent of collision techs in the US are paid via flat rate. (About another 20 per cent are hourly, or hourly with a bonus based on production.) But while flat

rate employees had a negative net promotor score, employees paid via any other method are much more likely to recommend a career as a technician to a friend.

About 70 per cent of flat rate employees said they expect to be working in the same shop a year from now, but that was true for about 80 per cent or more of the employees paid by some other method.

“I know that there are technicians out there who love flat rate, so I’m not going to stand up here and say that it’s evil and nobody likes it,” Collins says when presenting the survey findings at the Collision Industry Conference (CIC) in Las Vegas during SEMA week.

“I know that there are a lot of technicians who can earn a lot of hours on flat rate and they would not want to move away from it. What I think is undeniable is it can be a huge dissatisfier, especially among those new technicians who are not able to turn as many hours as their more tenured coworkers. There’s strong evidence that flat rate is not popular and that it is driving dissatisfaction. So maybe it’s just not a one-size-fits-all thing. Maybe some technicians should be paid on flat rate and some technicians shouldn’t.”

It could be impacting repair quality as well, according to the survey.

“We did ask technicians who are on flat rate if they feel like their compensation plan affects how vehicles are repaired, and 20 per cent said yes,” Collins says.

“Then we asked them: Do you skip repair steps due to your compensation plan? Fifteen per cent said yes. And what per cent do you think just didn’t answer this question honestly? Probably some percentage. We’re incentivising them to turn hours as quickly as possible. That is inherently driving some bad behaviors.

Not everybody’s going to cut corners, but some per cent of people are going to take this as a driver to cut corners, skip some steps, do it faster so they can earn more.”

Across all the technicians who said they planned to leave their current job in the coming year, almost one in five said bad culture or a lack of feeling valued was their number one reason; about one in six cited compensation issues, and a similar percentage were unhappy with their work-life balance.

“No one’s going to say, ‘Don’t pay me more,” Collins says.

“But what we actually hear a lot of times is that there are small things that dealers or shops can do that go a long way in just demonstrating employees are valued. So free lunches on Fridays during the summer, or a friendly competition with the winner getting a $100 Amazon gift card. There are a lot of lower-dollar things that you can provide as extra perks or benefits to technicians that go a long way in demonstrating their value and worth in the shop.”

How often are technicians being recruited by other shops? About onethird said a few times per year, but more than 20 per cent says at least once a month, and almost one in 10 said once a week. Only 25 per cent said less than once a year. That should be a wake-up call for shop owners.

“If your technicians are not particularly satisfied, if they don’t think that they have good career opportunities within your shop, and once a week they’re getting hit up by another shop, eventually a lot of them are going to go that way,” Collins says.

Vehicle technology offers the collision repair industry a way to help technicians feel like their skills and career are

moving forward while feeling invested in – through training – by their employer, Collins says, hinting at a potential source of new technicians.

Dealership service technicians, Collins says, are less excited about working on new technology – electric vehicles, in particularly – probably in no small part because newer vehicles are requiring less and less maintenance and service work.

“Their concern is it’s going to reduce the work that they have,” Collins says.

“You don’t have that same problem on the collision side. People are going to keep wrecking their cars. So that’s an opportunity for you all, in particular on the recruitment side, highlighting that this is a great opportunity for them to get to work on the newest, coolest tech.

“A car is going to get into an accident potentially before it needs that first service, particularly EVs. So, it’s an opportunity for you to invest in your technicians.

“There’s always more learning opportunities, always more training that they can do, more certifications that they can earn, and feel like they’re always growing and have a path forward.”

Sometimes it is the small things that can increase job satisfaction for trainees and new staff. Image: vadimalekcandr/stock.adobe.com

The National Collision Repairer 45

Global News

Cleaner, lighter, smarter; predictions for the future Cleaner, lighter, smarter with a big hike in parts prices; these are some of the benchmark changes predicted for the automotive industry for the next ten years.

Investment bank Goldman Sachs released its Cars 2025; Seven Key Trends report and revealed the shift toward emission free vehicles will continue both in the uptake of EVs and making ICE vehicles more efficient.

The Global Investment Research division of the international investment bank has made the predictions as part of its industry intelligence series, in what it describes as an industry “on the brink of major transformation”.

It notes technology will be the key driver of any future changes but the objectives for any car will be shaped by their ability to be “green, convenient, safe and affordable”.

Greenhouse gases will nearly double by 2035 from 1999 levels and transports makes up 22 per cent of this, so the pressure for low emissions will continue and grow.

The report predicts by 2025, 25 per cent of cars sold globally will have electric engines in some form, up from five per cent today, but most will be hybrids, and 95 per cent of cars on the road will still rely on fossil fuels.

Fuel cells as a power source will be part of this development including those which utilise hydrogen, but cost and affordability will remain major barriers.

For traditional ice vehicles efficiencies will be gained in reducing weight with increased use of aluminium, high-tensile steel and carbon fibre reinforced plastic but cost will again be a barrier to general use for some products.

The report also highlights that the drive for fuel-efficient vehicles will increase the purchase price by US$2,600 per vehicle with parts rising accordingly and competitive pressure placed on parts manufacturers and suppliers.

“For large companies, mitigating risks could mean increasing their R&D budgets and diversifying across

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a range of technologies. Smaller businesses, on the other hand, can deepen their focus on core technologies while forming alliances with other suppliers for areas outside their expertise,” the report reads.

The big change in automotive robotic technology has already started and the pursuit of self-driving cars will continue despite obstacles such as safety concerns, legal liability and hacking threats that have already been flagged in the US. Goldman Sachs predicts the first commercially available semiautonomous cars could be on the road within the next two years while in the meantime advances through the levels of Advanced Driver Assistance Systems will continue toward the higher levels that require minimum driver oversight.

Cars that are increasingly connected via the internet will be another major technological factor driving change in what it has called the “Internet of cars”.

“Connected cars, communicating with each other and with the larger world, will not only reduce accidents and ease traffic. They will have powerful effects beyond the auto industry. Insurers, for example, will have new ways to monitor driver behaviour, reward good drivers and distribute costs to bad ones. And ride-sharing Technology will play a major part in future trends according to Goldman Sachs.

Image: sdecorat/AdobeStock

companies can better connect idle cars with the customers that need them.”

As a result, major tech companies will enter the automotive world, it predicts bringing new design, convenience and battery life.

“One catalyst for tech innovators to move into the automotive industry now: electric vehicles have just one third of the parts of conventional vehicles, lowering the barriers to entry.”

The prospect of ride sharing, where it identifies millennials most willing to forgo ownership for car share, and automated cars will help overcome the urban congestion and the fact cars sit unused 95 per cent of the time. But both of these emerging trends could impact car manufacturing.

By 2025, populations in some developing nations will reach a key benchmark; income of US$10,000 to $20,000, the point Goldman Sachs estimates car ownership gains momentum. While the developed world demand will remain stable at 34 million new vehicles sold, emerging countries will jump 10 million vehicles 78 million by 2025.

This demand will require smaller cars with lower prices and lower operating costs with India becoming the world’s third-largest car market by 2025, with a market for 7.4 million vehicles.

Hi-tech, high cost; how ADAS will add to repair bills As sophisticated advanced driver assistance systems become increasingly common in the Australian car parc, a US study looked at how it is affecting overall repair costs.

It found the high cost of replacing and calibrating the sensors that operate these systems can add up to 37.6 per cent to the total repair cost after a crash.

The American Automobile Association study found even minor damage to systems such as front radar or distance sensors can result in additional repair expenses of up to US$1,540. (about A$2300) to the normal bodywork repairs required.

The study looked at modern but increasingly common function on 2023 models in the US including like automatic emergency braking, blind spot monitoring, and lane departure warning, The sensors and cameras that need to be repaired to a prescribed standard even in relatively simple jobs like side

mirrors can add US$1067 (A$1590) or 70 per cent of the repair cost.

The study was conducted on a Toyota Camry, Ford f150 and Nissan Rogue (similar to the Nissan X-trial) mid-sized SUV with a five-year comparison.

It looked at four repair scenarios for the cost study including a front-end collision, side mirror replacement, rear collision and windshield replacement.

For a minor front collision repair of US$11,708 the radar cost was US$864 and the front camera cost was US$676.

Replacing the ADAS components in a minor rear collision repair was US$684, or 40.9 per cent of the average total repair estimate of US$1,698.

Replacing a windshield also added about a quarter or US$360 to the total repair cost. Front radar sensors used with automatic emergency braking and adaptive cruise control systems could cost US$500 to $1,300 to repair.

AAA’s director of automotive

engineering Greg Brannon said the report was intended to highlight to consumers repair costs and the importance of ADAS elements being repaired to a satisfactory level for safe operation.

“Vehicles equipped with more sophisticated safety systems are much more common now, especially since NHTSA proposed its rule requiring automatic emergency braking earlier this year,” Bannon says.

“Consumers should know about the repair costs associated with these technologies. But they must also understand the importance of fixing them since improperly functioning systems could result in a deadly crash.”

The report notes many variables can affect the cost of repairing ADAS, including vehicle make and model, the type and location of the sensor and the type of facility where the repair work is performed but it was important for ADAS systems to operate as intended.

Government incentives led to a strong finish to the year for EVs New Zealand has set a southern hemisphere benchmark on EV transition with a record-breaking surge of sales to end the year.

EVs and hybrids amounted to more than half of all new vehicles sales in December 2023 eclipsing Australia’s 2023 performance which sits at about 15 per cent for the combined total.

The rush is largely attributed to the end of generous subsidies on December 31 that included the ‘ute tax’ for heavier polluters and lower EV prices that acted as last-minute incentives under its Clean Car Discount.

The EVDB data shows the sale of full battery vehicles for December 2023 as high as 39.2 per cent of all new vehicles sold, making up the 50.8 per cent if plugin hybrids are included.

This means NZ ends the year with a growing market share for electric vehicles, with 14.7 per cent belonging to EVs for the whole of 2023 and a further

34.2 per cent for hybrids meaning the low emissions technology has cornered almost half the new vehicle market.

According to the International Energy Agency this puts New Zealand 16th on the globe for market share for EVs and the only country in the southern hemisphere in the top 20 adopters.

EV numbers have steadily risen since 2020, with 2.36 per cent of all cars on the road now EVs, about twice the rate of the car parc in Australia.

In stark contrast to Australia, the December NZ figures show petrol vehicles accounted for only 15.6 per cent (1338) of sales, while diesel made up only 2.7 per cent (288) compared to Australia where petrol and diesel power utes dominated the top ten sales for December and much of the year.

Australia’s annual EV uptake though growing remained low with only 7.2 per cent of all new vehicles sold in 2023 are EVs.

However, the new government and the abolition of the Clean Car Discount may affect these growth patterns.

According the EVDB, an alternative fuel advocacy body, numerous factors may dictate future growth including uncertain government policy and public perception of EV technology as ‘too early’ and opt instead for hybrid cars to save on fuel costs. Used car stock for NZ also relies on the Japanese domestic market and supply of EVs is low. Other factors include inflation, cost-of-living increases and limitations in charging infrastructure.

A New Year rush pushes EV market share up to record high for NZ. Image: xiaoliangge/stock.adobe.com

The National Collision Repairer 47

Global News

Momentum grows for speed limiter technology to curb crashes Global momentum is growing for the increased use and implementation of speed limiting technology to help curb fatal crashes.

The Insurance Institute for Highway Safety in the US is the latest body to join the call for a promotion of intelligent speed assistance following a surge in speed- related deaths.

Road to Zero Coalition members managed by the National Safety Council are advocating for change after speed-related crashes resulted in 12,330 fatalities in 2021 in the US. In November, the National Transportation Safety Board called for intelligent speed assistance to be mandatory technology in all new cars after investigating a multi-vehicle collision in Las Vegas, Nevada that killed nine people.

The technology will be mandatory in the EU from next year in new cars, while in Australia a group of WA academics have argued speed limiting technology or ISA (Intelligent Speed Assistance) will cut up to 19 per cent of crashes and save 200 lives a year.

They maintain more than four fifths

of Australian drivers believe it will make roads safer following 1266 road deaths in Australia for 2023, a 7.3 per cent increase in deaths compared to 2022.

Victoria recorded the highest road toll in fifteen years, more than 20 per cent up on 2022.

In the US, the AAA Foundation for Traffic Safety’s annual Traffic Safety Culture Index survey found one in five drivers speed.

ISA uses a car’s GPS location, which is compared with a database of posted speed limits, alongside onboard cameras to ensure the driver is complying with posted speed limits.

The Road to Zero Coalition’s accelerating technology working group is recommending warning-based ISA systems for U.S. drivers.

“The working group also recommended steps to promote both technologies for high-risk groups like repeat speeding offenders and teen drivers,” IIHS said in statement.

“Teens are more likely than any other age group to be speeding when they are involved in a crash. Cars driven by repeat speeding offenders and teens

could be equipped with aftermarket ISA systems that reduce power to the engine.

“Smartphone apps and in-vehicle systems that warn drivers when they exceed a present speed could also help curb teen speeding.”

Advocates for Highway and Auto Safety in its 2024 “Roadmap to Safety” highlighted how ISA could help keep road users safe.

“Speed assistance systems… can provide information to drivers about present speed limits, warn drivers when a car’s speed is above the limit, prevent a car from exceeding the speed limit, or maintain a set speed,” the report said.

As part of its push for change, the coalition’s members will urge the National Highway Traffic Safety Administration (NHTSA) to set performance standards for ISA technology.

This includes providing a warning when the speed limit is exceeded, requiring all new cars to be equipped with ISA, and adding an ISA evaluation to the New Car Assessment Program (NCAP).

AkzoNobel signs up to reduce footprint Dutch coatings giant AkzoNobel is the latest European company to place its sustainability credentials into the spotlight with a collaboration with its supply chains it hopes will reduce emissions in the vehicle repair industry.

The global company has signed up with other major players Allianz, Arval, Boekhorst Autoschade, Centro Zaragoza, Den Elzen Autoschade, AkzoNobel hopes supply chain partnerships will help reduce emissions. Image: AkzoNobel

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Europcar Mobility Group, Grupo Velasco, Toyota and The Vella Group in an agreement aimed at reaching carbon reduction targets. The companies have combined to create teams investigating specific solutions around three key topics: energy transition, process efficiency and circular solutions.

As a practical example that came out of the meeting in November, AkzoNobel will attempt to adapt repair manuals for bodyshops in an effort to increase repairability and circularity. Another idea will look into creating an academy to train automotive and repair companies to become more sustainable.

AkzoNobel’s commercial director for vehicle refinishes EMEA, Ignacio Román Navarro, says the united work of the partners to find emissions solutions was a ‘fantastic’ effort.

“We all have ambitious targets when it comes to addressing climate change, but it’s impossible for any of us to achieve them in isolation – collaboration is essential,“ Navarro says.

“I’m looking forward to seeing how we can take forward the challenges that came out of this program as we strive to collectively accelerate our sustainability journey. This event was a great starting point for us to work together and make a tangible impact on our goals. It’s something we simply have to do and, ideally, further along the road we’ll be able to transfer what we’re doing to other regions, so they can hold similar challenges that will make a real difference to achieving our ambitions.”

AkzoNobel has set sustainability targets to halve its carbon emissions across the full value chain by 2030.

Data shows EV ‘write-offs’ less likely after crashes A leading US insurance claims manager has found that contrary to assumptions EV ‘write-offs’ in the repair process are on par with some traditional petrol vehicles.

Mitchell International in its report “Plugged-In: EV Collision Insights” found about 7.25 per cent of EVs from 2020 or newer have been written off this calendar year after collisions, which compares to 7.47 per cent of luxury cars with internal combustion engines.

The results were based on cars of comparable value but the figure for ICE vehicles increased to 8.49 per cent when taking into account all vehicles.

A US Gallup Poll in March showed about four percent of US vehicle owners now drive an EV with a further 12 per cent, seriously considering a purchase.

This is compared to about 1.8 per cent of all vehicles at the same time in Australia. However sales of new EVs

have more than doubled here in a year and now make up about seven per cent of new car sales.

Mitchell director of claims performance, auto physical damage, Ryan Mandell said the data contradicts the notion that EVs are more likely to be designated a total loss than their ICE counterparts of a similar model and year.

“One common misperception about EVs is that insurers write them off as a total loss more frequently—and even with only minor damage—than vehicles with an internal combustion engine (ICE).

“Although the damage to an EVs lithium-ion battery significantly increases the likelihood of a total loss outcome, current claims data demonstrates a comparatively low total loss rate for electrified automobiles.

However, the data also showed that in 2023 Q3 EV repairs could be more expensive with labour taking up more of

the total repair cost, 49.66 per cent of the total repair compared to 41 per cent for ICE vehicles.

This equated to more than six additional labour hours per repair on average with the report indicating the higher labour related to the management of the high-voltage battery, de-energizing the system and in some cases the complete removal of the battery when called for by the manufacturer.

The data from the US showed Q3 2023 repair costs for all EVs continued to be higher than traditional vehicles, with a cost differential of US$950 in the U.S. and US$1,301 in Canada.

Manufacturers’ parts are also more standard in the repair process in the US for EVs with 88.85 per cent of repairable EVs using parts provided by the vehicle manufacturer compared to 67.48 per cent for ICE repairs.

PPG wins double gong as preferred place to work Global coatings giant PPG has notched up a double accolade as a preferred employer with accreditation in IT and embracing diversity.

International companies invest heavily to meet the key benchmarks of ESG; environmental, social, governance credentials, so the double recognition is a feather in the cap for the company that is a key supplier to the repair industry worldwide.

The latest gongs include PPG being recognised among the ‘Best Places to Work in Information Technology in 2024’ by Foundry’s Computerworld to recognise companies that provide great benefits, challenges and compensation to IT staff.

PPG has also been listed in the top 100 companies that cultivate diversity, equity and inclusion, and received a perfect score of 100 per cent on the Human Rights Campaign Foundation’s 2023 Corporate Equality Index relating to lesbian, gay, bisexual, trans-

gender and queer workplace equality.

PPG vice-president and chief information officer Bhaskar Ramachandran said a sixth appearance in the IT rankings recognised PPG’s excellence in its IT function.

“It reflects our focus on people development, modern technology and removing barriers to execution.

Initiatives for global talent development and addressing inequities are also resonating with our people,” Ramachandran says.

“Most of all, knowing clearly what the business strategy is and how each and every one of us is enabling the organisation to fulfill its purpose is key to the high level of engagement and our collective success.”

In the other win for the company, PPG has been now listed on the Corporate Equality Index for 20 years.

PPG global head of diversity, equity and inclusion Marvin Mendoza says the Human Rights recognition highlighted

Global company PPG has won a double accolade as a preferred place to work.

Image: PPG

the solid foundations the company had made in addressing the evolving needs of historically underrepresented employees.

“We are committed to cultivating a diverse workplace that is representative of the customers and communities we serve, while fostering a culture that is inclusive and helps everyone have a sense of belonging,” Mendoza says.

PPG offers inclusive benefits and programming to entrench equality including enhanced self-identification practices and diverse recruiting.

The National Collision Repairer 49

Custom Corner With Cliff Chambers

Coupe Class While the idea of sports cars emerging from Japan was once unheard of, it didn’t take the land of the rising sun long to establish some vintage classics.

Japan was a latecomer to the market for sporty coupes, but once its sights were set, there was nothing to stop a rampage towards global dominance.

Inspiration came initially from Jaguar, Fiat and Renault but by the 1980s Japan had found its own direction and was making cars that would create their own legends.

First and most evocative was the Toyota 2000GT, which sold in miniscule numbers and now costs more than $1 million. It was followed by the more accessible Datsun ‘Z’ coupe, which was effectively a halfprice E-Type.

Mazda closed out the 1970s with its rotary engined RX7, which by 1986 was throwing out a challenge to Porsche’s 944. Toyota’s Supra and the ready to race or rally Starion from Mitsubishi arrived at around the same time, while Honda with the engineering credentials to produce something special, took its time. Not until the late 1990s did the brand with Formula One in its veins come good with the Integra Type R. Apart from early Z cars, our selections will normally cost less than $50,000. Some will be considerably cheaper and still provide abundant enjoyment for the money.

All but one is more than 30 and up to 50 years old, but that should be of no concern. These two doors from Japan remain very capable under everyday driving conditions and could easily earn their keep as regular transport.

With minimal modification, any of them can also offer the owner some satisfying laps with minimal risk at their car club’s ‘track day’.

Parts to keep them running, and even repair bodies should damage occur, are still available. Some bits may not be cheap though and will usually come with a hefty freight charge from offshore suppliers.

DATSUN 240Z/260Z As Britain faded as a source of beefy sports models, Datsun was there with its Z-cars and ready to fill the void.

The 240Z wasn’t made as a soft top and didn’t need to be. By the 1970s most owners of traditional sports models were equipping them with a hardtop and rarely drove without it. The original Z might have seemed underdone in the engine department, but there was some serious menace in that 2.4-litre engine.

Output was a match for the fuel- injected Triumph TR6 and top speed reached 190km/h. The suspension was tough enough to make the Z a hit with rally teams wanting something different and although the back brakes were drums the Z stopped okay.

Owning a two-seat Z in today’s market is a $50-75,000 prospect, with exceptional local cars and the Japanese spec Fairlady Z sometimes topping $100,000. Buying at a lower price and ensuring your Z is more versatile means choosing a four-seat 260Z 2+2, with space in the back for younger children or a lot of luggage with the seats folded.

HONDA INTEGRA TYPE R It might be the most modern of this bunch and the only front- wheel drive, but Honda’s 1.8-litre Type R Integra doesn’t suffer any qualms of political correctness.

With 141kW, 176Nm of torque and Variable Valve Timing that mimics the onset of turbo boost, this winged wonder surges out of bends with scrambling front tyres and a workout for the driver’s wrists and forearms.

Five well-spaced ratios give you a gear for every circumstance and the brakes are more than most drivers will need. Not so the tyres, which at 195/55 on 15”x6” rims could go an inch larger in every direction without doing much more damage to the Integra’s already jiggly ride. Early versions of the Type R were often seen in a frightful shade called Phoenix Yellow, but it is the other colours that lovers of the feisty Honda are eager to own. At a USA auction in early 2023, a white 1.8-litre Type R set the tone for future sales when knocked down at a record-setting US$151,200. That car was showing only 6200 miles (10,000km) but the price helps to explain rapid increases in the cost of local cars which reach $50,000.

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MITSUBISHI STARION Mitsubishi’s Starion has been ignored almost to extinction and without good reason. The shape looked good at launch in 1982 and remains attractive today. They are quick and comfortable with plenty of equipment included and no horror stories about mechanical failures.

Changing from Super to Unleaded fuel did diminish power by 15kW, but even the later cars would scamper through the standing 400m in an acceptable 16.4 seconds.

Earlier leaded-fuel versions were allowed to run on super into the 1990s and today thrive on 98 premium. These should be good for at least their original 125kW and might even punch out a little more.

The chassis used front struts and rear coils, and showed sufficient versatility to finish 9th outright at the 1985 Bathurst 1000 and 2nd in the 1986 Australian Rally Championship.

Several Starions have been offered for sale during recent years, with three selling at auction for less than $27,000 (plus applicable fees) and one car sitting unsold for some years at almost $70,000.

MAZDA RX7 SERIES 4-5 It takes a PhD in nothing to identify the inspiration for this sophisticated Mazda coupe, and ‘Stuttgart’ is the correct answer.

Porsche in 1982, had produced a sleek and effective front engine coupe and soon after would add a turbo version. Mazda admitted that when shaping its Gen 2 RX7 it had assiduously benchmarked Porsche’s front-engined models and would sell more than 270,000 units.

Non-turbo cars with 110kW deliver decent performance and will most likely be local-delivery convertibles sold here from 1987-90 at over $60,000. More than 30 years later they are still nowhere near their new-car price, but our market is seeing turbocharged soft top Series 4-5 cars from Japan and which weren’t sold here at $40-50,000.

Convertibles excepted, virtually all of the cars seen in the late- 2023 market were turbocharged with 1.3-litres, fuel injected and delivering a minimum 144kW. Turbo versions of the Series 4 and 5 are identified by their unobtrusive, midbonnet air intake. Some will have acquired body kits and wheel-arch extensions to keep wider wheels legal, with cars modified as such being worth less than those kept in stock condition. These can also cost $50,000.

TOYOTA SUPRA MA61 2.8 Launched in 1983, the Supra was effectively a Celica that had gone too often to the steroid bottle. A 2.8-litre inline six delivered 125kW, accompanied by 229Nm of torque and plenty of unfulfilled potential.

New to Australia in 1983, the Toyota with its pumped wheel arches and aggressive profile, took time to win over an audience and did so via the race circuit.

MA61 Supras, as the cars were designated, had done okay in British Touring Car Championship but better at the 1984 Spa 24 Hour race, where one finished 5th outright. Three ex-Toyota UK cars then came to Australia where their best result was a Class win and 6th Outright at the 1984 Sandown 500.

Some owners found the MA61 in road spec a challenge to drive, with suspension set for lots of understeer and biased towards ride comfort and assisted, but still heavy steering.

Over 110,000 MA61 Supras were sold, not a lot of them going to Australian homes, and locating one in the used market here isn’t easy.

Those that do turn up aren’t expensive though, with available cars costing less than $30,000 but having also covered significant kilometres.

IMAGES: GM/FORD/CHRYSLER/AMC The National Collision Repairer 51

OEM News

Talga and Polestar search for better batteries A WA based sustainable tech company has teamed up with Swedish auto manufacturer to help solve one of the outstanding emissions problems posed by the rise of EVs. Perth based battery materials and technology company Talga Group Ltd has joined the Polestar 0 project, an initiative spearheaded by Swedish electric vehicle company, Polestar, to develop a climate-neutral production car by 2030.

While electric vehicles have zero tail pipe emissions their production, especially their batteries are resource and emission heavy.

Talga’s Swedish graphite anode sample production facility. Image: Talga.

The Polestar 0 project aims to eliminate all greenhouse gas emissions throughout the electric vehicle supply chain, production and end-of-life process, to produce a truly climateneutral car without offsetting.

The aim of Talga and Polestar in the partnership is to develop a natural graphite anode for the project.

Currently graphite, as the anode, is the largest volume mineral component of a Li-ion battery, but incumbent synthetic graphite is energy intensive and dependent on oil and coal precursors.

Talga’s existing product Talnode-C is a natural graphite anode material made using renewable energy for a low emissions footprint. It has an ultra-low emission profile; 92 per cent less CO2 than synthetic anodes as demonstrated in an independent Life Cycle Assessment.

Talga owns graphite resources in Sweden and is also currently developing a silicon anode product and conductive additives for cathodes.

Talga Managing Director, Mark Thompson said he was pleased to join forces with Polestar on the inspiring project.

“As a global leader in green

battery materials, we support our customers in their goal to decarbonise the automotive industry and share their commitment to sustainability,” Thompson said.

Polestar 0 project Lead, Hans Pehrson says the project recognised the need to urgently address GHG emissions that stem from production, commented: “Partnering with Talga in this research collaboration is an exciting development and another important step towards realising Polestar’s ambition of developing a climateneutral car. Production of the anode in battery modules is an essential topic for an electric vehicle, so our research together with Talga is very important in our effort to eliminate greenhouse gas emissions and I really look forward to our collaboration.”

The ambition of the Polestar 0 project is to eliminate GHG emissions throughout the supply chain, from the extraction of raw materials to material and vehicle production, delivery, and end of life, without relying on offsetting schemes.

For more information: www.talgagroup.com

BYD aims high down under They may have been something of a novelty in workshops and on the street, but one Chinese car maker is hoping their brand will become a household in a matter of only a few years.

Launched last year with smaller and more moderately priced electric cars, Chinese brand BYD Is aiming to outsell Toyota in Australia.

The ambitious sales model will establish 30 retail outlets within the next 18 months across Australia in the hope of entering the top five car sellers within years.

BYD sells three EVs Atto 3 SUV, Dolphin hatchback, and Seal sports car

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in Australia While BYD’s electric models were second to Tesla in the EVs sold in Australia but given Toyota sold 230,000 cars in 2022 alone and BYD has so far notched up about 10,000 sales in the 18 months since launching, there is a way to go.

BYD’s Asia Pacific general manager Liu Xueliang detailed the expansion strategy at a launch on Monday that includes new brands in the next few years and dedicated service centres at the sites for the growing number of BYD vehicles on Australian roads.

It was announced a Sydney service centre would also serve as a panel repair

shop and offer retraining for mechanics looking to work with electric vehicles.

“The expansion plans have been under discussion for many months and confirmed on the back of the recent successful launches of the BYD Dolphin and Seal,” BYD Australia told the media.

“The expansion plans will underpin the lofty goals of BYD to be a top five brand in Australia with aspirations of reaching the number one spot.”

In 2023, China leapfrogged Korea to become the third biggest manufacturer of new vehicles in Australia. Japan is still the top manufacturing country for Australia, followed by Thailand.

Hyundai sets out ambitious hydrogen plans Hyundai is stepping up its pursuit of hydrogen as one of its alternative automotive power sources with plans in the waste to energy sector.

The international Consumer Electronics Show in Las Vegas is a showcase for future ideas and the Hyundai Motor Group showcased both its air mobility concepts, and also used the event as a way to platform its strategy to incorporate hydrogen into plans to become carbon neutral by 2050.

The latest plans at the show involve utilise organic waste to create biogas, a starting point to create hydrogen, along with other plans to incorporate plastic waste into the energy chain.

“The Group is concentrating on resource circulation hydrogen production technology that aims to transform environmental pollutants into clean hydrogen,” Hyundai said in its announcement.

“The resource circulation technology that Hyundai focuses on includes two approaches: Waste-to-Hydrogen (W2H) and Plastic-to-Hydrogen (P2H). W2H involves the fermentation of organic waste, such as food, sludge and livestock manure, to generate biogas. This biogas is then treated to capture carbon dioxide and produce hydrogen. P2H, on the other

hand, involves melting waste plastics that cannot be recycled, gasifying the molten plastics and producing hydrogen by removing unnecessary elements.”

Hyundai is also developing megawattscale polymer electrolyte membrane electrolyser manufacturing capabilities for green hydrogen production, which is expected to commercialize within the next few years.

“Hyundai, through sharing components of fuel cell systems, plans to achieve a competitive price compared to existing PEM technologies. While the current market price of PEM electrolysers is about 1.5 times higher than that of alkaline electrolysers, the company is confident the price will drop below the alkaline electrolysers through component sharing.

This is part of the company’s plan to introduce hydrogen into what it terms a “value chain solution” where it is incorporated into multiple parts of its energy consumption including production, storage, transportation and utilisation.

Hyundai is boosting its hydrogen credentials, including the world’s first mass-produced fuel cell electric vehicles and the fact the company now has the world’s highest market

Hyundai is planning for hydrogen to be part of its future energy mix.

Image: Hyundai

share in hydrogen-powered vehicle sales.

In 2023 Hyundai Motor Group laid out is broad strategy for the future including environmental objectives where they want 100 percent renewable energy in its overseas factories by 2045 and in every part of the group by 2050.

They have also set down ambitious EV targets and aim to raise global sales of EVs to 2 million vehicles per year by 2030. The latest hydrogen plan has been titled ‘Ease every way,’ where Hyundai declares “its commitment to lead humancentric life innovations with hydrogen energy as well as software and AI.” “At Hyundai, we believe that science and humanity are two sides of the same coin; that advanced technology should also make people’s lives better,” Hyundai president and CEO Jay Chang says.

“Clean hydrogen should be for everyone, powering everything, and available everywhere.”

Mazda joins push for carbon neutrality Mazda is the latest global automotive manufacturer to set itself ambitious targets to meet full carbon neutrality at its plants by 2035 and its entire supply chain by 2050.

The medium-term goal is to reduce,

by FY2030, its CO2 emissions by 69 per cent in comparison to FY2013 levels at its plants in Japan.

The plants constitute three quarters of its total global emissions.

Mazda positions the achievement of carbon neutrality as one of its key

initiatives of management policy up to 2030. To achieve carbon neutrality at all of its plants around the world, Mazda will be focusing on three pillars: energy conservation, shifting to renewable energy, and introducing carbon neutral fuels.

Mazda will be introducing Internal Carbon Pricing as one of the capital investment criteria to achieve energy conservation with decisions prioritise investments with a major contribution to CO2 emissions reduction.

In terms of introducing renewable energy, Mazda will be switching the fuel used to supply its power generation facilities in Hiroshima from fossil fuels to liquid ammonia and increasing the purchase of non-fossil fuel derived sustainable energy from power companies with a usage ratio for nonfossil fuel power of 75 per cent by 2030.

To introduce carbon neutral fuels, Mazda will be switching the fuel used to power company vehicles for transport from diesel to a next-generation biofuel.

The National Collision Repairer 53

Tech Talk

Expert diagnoses when it is needed 2024 promises to pose major new challenges for repair workshops both in the increasing sophistication of automotive technology and the increase of ADAS features in modern vehicles.

It is becoming increasingly difficult for any single technician to know everything about the diversity of models in the market, even before considering the individual nuances of any specific vehicle on the workshop floor.

The challenge for repair businesses is ensuring they are prepared to repair these increasingly more complex vehicles. There is a changing requirement to ensure technicians have both the right skills and are able to access the vast pool of information required to correctly diagnose faults.

This means that improvements in the workflow to drive efficinecies are critical.

A recently formed partnership between a global market leader in remote technology services with Australia’s largest automotive cooperative may have the answer for Australian businesses.

US based diagnostics specialist Repairify launched onto the Australian repair scene in 2023 with a recently inked partnership with the Capricorn Society, that has more than 26,000 members from the industry.

Now the company is eager to offer

its unique and world-leading advanced tools and remote OE diagnostic, programming and calibration services, providing the specialist many workshops are looking for, as they tackle more technical vehicle repairs and increasing numbers of electric vehicles.

Through Repairify remote services, workshops can bring OE tools and the expertise of licenced technicians remotely into the workshop any time it is needed. In practical terms, Repairify offers two key devices to bring this expertise onto the floor. The All-In-One is a single device that enables the technician to work locally on the tablet or connects remotely to the Repairify tema of technicians and OE tools in their vast datacentre and is capable of undertaking diagnostic functions and scans, calibrations and programming modules . Where scans can’t be completed in the workshop, technicians can connect with Repairify’s Remote Services team and complete the scan remotely. When the scan is completed, a detailed report and invoice is emailed to the technician to complete the repairs.

Repairify reduces key to key times Repairify brings remote expertise into the workshop.

Image: Jasmina/stock.adobe.com

and supports workshops in keeping jobs in house, reducing the the need for workshops to take vehicles back to the original manufacturer or wait for a subcontractor to visit their workshop to complete more complex repairs.

Repairify also has complex ADAS calibrations covered with its Digital ADAS Calibration Unit. Simple to set up with just one technician in less than 5 minutes, it features Intelligent Display Technology which enabls the target to be displayed digitally on a monitor.

It is compatible with the All-in-One, featuring Reparifiys Remote Services, so whatever can’t be completed locally can be completed by licensed Australian Repairify Remote Services Technicians over the air using OE tools. They can complete any more complex scans and calibrations for the workshop remotely and deliver the required documentation or report to them via email. Work completed by the Remote Services Technician is also backed by Repairify’s warranty so the workshop is covered should something go wrong.

Repairify Australia board chair David Fraser says Repairify can simplify the repair journey of complex modern vehicles.

“Repairify covers about 98 per cent of the car parc and will significantly reduce key-to-key times for workshops,” Fraser says.

“This will give staff more time back in their day, to repair more vehicles or simply have a break.

“We’re really excited to be offering these products and have seen a great deal of interest in learning more about how they work. I encourage anyone who’s interested to visit the website and contact the team to learn more.”

More information at repairify.com.au

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