National Collision Repairer April 2023

CollisionRepairer APRIL 2023

www.nationalcollisionrepairer.com.au

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News, views & information for the Collision Industry Professional

ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

Genuine Parts Find out what you need to know to repair the all-new Ford Ranger We introduce Andrew Blake, PPG ANZ’s dynamic new Marketing Director Have we finally seen the end of diesel-powered passenger vehicles?

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owning/icare/warranty for details. The warranty does not limit and may not necessarily exceed your rights under the consumer guarantees in the Australian consumer law.

Editorial with Joe McFadries

Technology But not as you know it Not for the first time in this column, I turn to technology and make the rather obvious statement that technology can and does mean different things to different people. It all depends on your frame of reference.

However, this got me to thinking: what does technology really mean? To find the answer, I turned to the fount of all knowledge, the “Interweb”, only to find a variety of definitions – just for a change. Perhaps it’s my science background or my dominant left brain, but the one that struck a chord with me was: “Methods, systems, and devices which are the result of scientific knowledge being used for practical purposes.”

Now, technology has been around for centuries, albeit in quite different forms, so it is not surprising that through its evolution, technology in the new “roaring twenties” is so prevalent in every aspect of our lives. I can hear you cry, “thank you, Captain Obvious”.

My point is that whether you work on the tools, work in the office, work in a laboratory, work in a manufacturing facility, work in the services industry or even work in a magazine business, none of us can do our jobs without today’s technology, which is a none too subtle segue into this issue.

Firstly, a “plug” for our upcoming event in Sydney, Symposium23. Our annual event is coming together and has been well supported by several leading organisations in our industry. In addition, we are finalising the arrangements for our keynote speakers as the agenda takes shape. Registrations are now open, so get in early to secure your seat.

We also spoke with Andrew Blake, PPG Australia and New Zealand Marketing Director, and found an experienced executive with a very strong commercial background. Andrew is a customer-centric leader who has hit the ground running as he embraces the refinish industry’s technology and applies it in the digital world in which we operate.

Speaking of technology, coinciding with the announcement that Ford Ranger is the 2023 Drive Car of the Year, Ford Motor Company has released a plethora of information on its all-new modular chassis, its serviceable parts, its vast array of collision avoidance technology and its extensive resource library of repair information.

Now, not all technology is new technology, and we have a special report on the diesel engine and its evolution as a drivetrain for passenger vehicles. Our UK correspondent suggests that to the more enlightened, environmentally conscious among us, we may finally see the death of diesel in these vehicles. And frankly, not a moment too soon.

And as if to reinforce my point about technology being

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different things to different people, we also have four distinctly different technical tips. BMW shares its approach to technical training, 3M advises on how to optimise the effectiveness of your abrasives, PPG provides guidance on new Mazda colours, and Saint Gobain discusses the benefits of Farécla G360.

Owen Webb brings us all the news, great stories and pics from behind the scenes at Adelaide’s Extreme Auto Expo and the Goulburn Car and Motorcycle Show; our OEM Snapshot takes a “short, sharp” look at what’s happening in the world of the global manufacturers; and from the USA, John Yoswick highlights the exponential growth of ADAS functionality and the merits of vehicle safety inspection programs.

We induct Paul Rubino, Sheen Panel Service 2022 Autobody Repair Apprentice of the Year, in Reservoir, Victoria, and of course, bring you all the latest local, global and product news to keep you up to date with what’s happening in our great industry.

Stay safe and well, and as always, happy to chat.

The National Collision Repairer magazine – Making a difference in our industry

“Staying Connected” To receive our weekly e-newsletter sign up at www.nationalcollisionrepairer.com.au or email: josephine@nationalcollisionrepairer.com.au

The National Collision Repairer – 1

Contents LATEST NEWS 4

Local News The latest industry news and views from around the country as we put the summer behind us.

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Global News Keep up to date with a selection of industry news and information from around the world.

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Product Showcase Yet another selection of great products specifically designed to enhance your business.

SPECIAL REPORTS 16

Movers and Shakers We introduce Andrew Blake, PPG Australia and New Zealand’s customercentric marketing director, who brings his extensive commercial experience to our industry.

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The Death of Diesel Our perception of diesel has changed over time, but the more recent downward turn seems to be sounding the death knell for what was once labelled “wonderfuel”.

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Tech Talk Feature Check out the latest update on BMW’s approach to technical training, 3M’s advice on optimising your abrasives’ effectiveness, PPG’s guidance on new Mazda colours and Saint Gobain’s overview of Farecla G360.

REGULAR FEATURES 26

OEM Snapshot Another great summary of some of the developments from within the world of the automotive manufacturer.

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DIGITAL EDITOR: Josephine McFadries 0406 421 902 josephine@nationalcollisionrepairer.com.au

SUB EDITOR: Joanna Dolan

ART CONSULTANT: Chris Stone (Stone Dezine) 0407 939 668 chris@stonie.com.au

ADVERTISING SALES ENQUIRIES: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

Josephine McFadries 0406 421 902 josephine@nationalcollisionrepairer.com.au

PUBLISHED BY: JMF Solutions Pty Ltd PO Box 1258, Kyneton Victoria 3444 0458 588 333

PUBLISHING PARTNERS

Future Leader of the Industry We induct Paul Rubino, Sheen Panel Service 2022 Autobody Repair Apprentice of the Year, in Reservoir, Victoria.

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EDITOR: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

Technology What you need to know about the all-new Ford Ranger’s modular chassis, serviceable parts and vast array of collision avoidance technology.

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CollisionWeek

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Custom Corner Owen Webb brings us all the news, stories and pics from behind the scenes at Adelaide’s Extreme Auto Expo and the Goulburn Car and Motorcycle Show.

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I-CAR Update and Training and Events RockyNats Meguiar’s MotorEx Symposium23

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Stateside With the exponential growth of ADAS functionality, an expert panel in the U.S. discusses the merits of vehicle safety inspection programs.

HAMMER &DOLLY

Collision Repair A s s o c i a t i o n the benchmark for quality

AUTOMOTIVE R E F I N I S H E R

DISCLAIMER – The National Collision Repairer is published by JMF Solutions Pty Ltd, PO Box 1258, Kyneton Victoria 3444. This publication is copyright. Apart from any fair dealing for the purpose of private study, research, criticism and review under the Copyright Act (1968), no part may be reproduced by any process without written permission. Enquiries should be addressed to the publisher. The publisher believes all the information in this publication to be correct at the time of printing, however is not in a position to make a guarantee to this effect and accepts no liability in event of any information proving inaccurate. Prices, addresses and phone numbers were, after investigations and to the best of our knowledge and belief, up to date at the time of printing. It is also not feasible for the publisher to ensure that advertisements which appear in the publication comply with the Competition and Consumer Act (2010). The responsibility must therefore be on the individual, company or advertising agency submitting the advertisement for publication. Whilst every endeavour has been made to ensure complete accuracy, the publisher cannot be held responsible for any errors or omissions. Copyright � JMF Solutions Pty Ltd ACN 117 914 235

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Local News Symposium2023 – the latest update While we have yet to finalise the agenda, plans are well underway for Symposium23, with a broad crosssection of sponsors getting behind our iconic collision industry event, which is based in Sydney this year. The event will deliver a wide perspective on some of the key challenges we all face every day.

In a major coup for this event, we have secured ANCAP CEO Carla Hoorweg to deliver a keynote address.

Carla has a successful 20-year career across the financial services, legal and political sectors, where she has specialised in policy development, advocacy and regulatory change, government relations, and business management and strategy. Carla will outline the role and key activities of ANCAP, the specific challenges of the electrification of the car parc, and also update us on the latest mobility trends.

In the coming weeks, we expect to announce other local and international speakers to cover the importance of adapting to change in our industry, ADAS calibration and the potential consequences of getting it wrong, and of course, how we as an industry address

the perennial challenge of attracting and retaining the next generation of technicians. Watch this space.

Each presentation will establish the basis of our highly interactive panel discussion featuring representatives from manufacturers, repairers, leaders in technology, industry innovators and other stakeholders.

We encourage you to join us and meet some of the true Entrepreneurial Women in Automotive, the industry’s Movers and Shakers and, of course, our Future Leaders of the Industry, all of whom are well placed to discuss how we can best navigate the current issues we are all facing

in today’s collision industry landscape.

We are proud to have the support of Capricorn Society and Car-O-Liner Australia as Platinum Sponsors for this year’s event, who, together with our Gold Sponsors, will display a wide array of new information, products and concepts. Of course, several technical and business experts will be on hand to answer all your questions.

This is also an excellent opportunity to share your own views and connect with our sponsors, keynote speakers, panellists and peers throughout the day.

Remember – this will be our only collision industry event in Sydney this year.

Industry panellists Symposium19.

For more information, contact Joe McFadries on Tel: 0458 588 333.

To register, visit: https://ncrsymposium23.eventbrite.com.au

MTAA board appoints Geoff Gwilym interim CEO The Motor Trades Association of Australia (MTAA) board has appointed Geoff Gwilym as its interim CEO. “After chief executive officer Richard Dudley’s retirement in December 2022, the MTAA board sought a high-level candidate to guide the association. That search remains ongoing,” said MTAA chair Frank Agostino. “In the meantime, the MTAA board approached Victorian Automotive Chamber of Commerce (VACC) CEO Geoff Gwilym and requested he act as CEO in the interim period. This arrangement is in effect indefinitely.”

Geoff Gwilym has been VACC’s CEO since December 2014 and brings with him a wealth of industry experience. Gwilym began his career in the automotive industry in the UK in 1975 as an apprentice body maker at age 15. He came to Australia 10 years later and continued to work in the automotive industry before joining the TAFE system as a teacher. His first stint

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at VACC followed, where he ran the group apprenticeship scheme for three years. After that, he led the learning and development program at the Real Estate Institute of Victoria.

In the 10 years before returning to VACC, Gwilym ran the Transport Logistics Skills Council and then Auto Skills Australia. Gwilym has a master’s degree in education and leadership and has wide-ranging media experience, regularly appearing on TV, radio, trade and mass media.

He is a well-known influencer in the automotive industry, having a weekly column in the Melbourne Herald Sun newspaper and is co-host of THE GRILLE podcast alongside Greg Rust and Shane Jacobson.

“On behalf of my fellow MTAA directors and the MTA CEOs across Australia with whom he will work closely, I welcome Mr Gwilym to the role and wish him every success,” said Agostino.

MTAA Interim CEO Geoff Gwilym.

Platinum Sponsors

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SYMPOSIUM23 The Pullman Sydney Hyde Park Friday, 2 June 2023 (9.00am to 4.00pm) $130.00 per person + GST Hear from keynote speakers from across the industry and engage with our highly interactive panel discussions covering: l Connected vehicle technology and the impact on the collision industry. l Electrification of the carparc. l Adapting to the changing collision industry environment. l Attracting the next generation of technicians.

A key feature this year will be engaging with those who are shaping the industry today, as well as those who will become the leaders of tomorrow.

All speakers and panellists are well placed to discuss where the industry is going and how we can best adapt and thrive.

Whether you are a collision repair professional, a supplier to the industry, or a stakeholder representing a broader client base, this is a real opportunity to hear from those at the cutting edge of what’s happening in our industry.

Register now at: https://ncrsymposium23.eventbrite.com.au Gold Sponsors

Local News Joining the digital revolution Canberra collision repairer, Auto Body Technicians, has become the latest to embrace PPG’s trailblazing digital duo – the DigiMatch spectro and VisualizID 3D colour visualisation software.

After getting an in-shop demonstration of PPG’s latest digital revolution, Auto Body Technicans’ painter, Justin Bosnjak, knew he was witnessing something special.

“I was thinking, ‘How good is this?’

We need this straight away. You just spectro the job with DigiMatch, and it’s as if you have done a regular spray out, except it’s a digital version on screen in the VisualizID program. Then it’s easy to look at the 3D spray out of the vehicle colour and visually see how it compares to all the different variants. This is technology that really works, and it works in my favour because it saves time and takes away the guesswork.

I have been a painter for 35 years, and if there is a technology that can make life easier, then I am all for it. It’s about working smarter, not harder. DigiMatch and VisualizID were installed in November 2022, and it took just a day

or two to full pick up, and since then, we have not looked back.”

Auto Body Technicians owner and industry veteran Scott Wilesmith says investing in this new PPG technology was an easy decision. “Justin is a really good operator, so when he got excited about DigiMatch and VisualizID, I was happy to install it – there is no upfront cost, just a monthly subscription. He has quickly become confident to choose a formula, mix it and go paint it.”

The DigiMatch device is no ordinary spectrophotometer. Inside the compact, lightweight unit is an inbuilt digital colour camera. A DigiMatch reading provides an unprecedented amount of data, such as texture and pigment particle size, by adding six camera angles to six reflectance angles. Once seamlessly transferred to the VisualizID function in PAINTMANAGER XI, it creates a 3D digital spray out that can be compared with variants from the target vehicle’s colour code using different light sources and at different angles to check the face, flop and flip, etc. It is even possible to zoom in to see how the colour and

texture of the pigment particles compare. It’s just like checking a manual spray out against an actual vehicle, except it’s a faster, more accurate, stress-free, digital solution, and it’s all done without using a drop of tinter!

For your own demonstration or to join the list to have DigiMatch and VisualizID installed, contact your PPG Territory Manager or the PPG Customer Service Hotline (Aust 13 24 24 or NZ 0800 320 320).

Peer people power from PPG Although we can do well as individuals, as a like-minded group, people really become a powerful force, and this forms the basis of PPG’s new MVP Peer Performance Groups.

For over two decades, PPG’s MVP Business Solutions program has offered a wide variety of support services aimed at helping customers improve performance across every aspect of their business activities. The latest addition to the comprehensive program is called MVP Peer Performance Groups. As the name suggests, it’s all about giving individual collision centre owners/managers regular opportunities to come together to utilise their collective pool of talents and knowledge, according to Greg Tunks, MVP’s ANZ solutions manager.

“Whenever the MVP Business Solutions team has run group sessions in the past, we’ve noticed how the participants tend to feed off each other and use that positive energy to develop new ideas and solutions. Choosing to be a member of an MVP Peer Performance Group will give collision repairers regular exposure to ideas and concepts focused on improving performance across the full spectrum of business activities.

We are planning to host MVP Peer Performance Groups across Australia and New Zealand, and each one will have the guidance of one of our experienced MVP business solutions managers,” said Tunks.

“Although there will be themes for each meeting, it’s the members who will ultimately determine the topics that are covered. For example, it might be about developing a traffic plan, better estimating, workplace health and safety, minimising cycle time, etc. As a result, it will give group members the

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unique opportunity to discuss strategies and share experiences on a vast range of business boosting subjects. Afterwards, the individual repairers can take that new knowledge back to their business and begin making upgrades. During that process, they will have the ongoing support of their MVP business solutions manager. At subsequent meetings, there will be the opportunity to share results and discuss potential refinements as a way of ensuring it becomes a continuous improvement process.”

“For those looking to join an MVP Peer Performance Group, it’s as simple as contacting your MVP business solutions manager to reserve a place. It’s also important to understand that members are not locked in – it’s up to you to decide how often you attend.”

The MVP Business Solutions program is available as part of PPG’s comprehensive support package for customers.

PPG's Greg Tunks in action.

Local News 50 years in the making Fix Auto Australia, part of the world’s largest independent repairer network, has added its second new location for the year. Wadley’s Panel Beaters, located in the coastal town of Rockingham, WA, is owned and operated by Julie Wadley and has been in business for 50 years. She has decided to retire from the industry, and existing Fix Auto Osborne Park owner Steve Lopresti has acquired the business. He will rebrand the location as Fix Auto Rockingham. The latest addition to the network comes after a long hard search for “just the right business” by Lopresti as he expands his footprint south of the river.

Explaining his decision to buy the business and expand his operations, Lopresti said: “I have been looking to add a second location for some time now. There are always options, but finding the right business in the right location that has a significant opportunity for growth is always the challenge. With Wadley’s, I have secured a business with a strong reputation and legacy, a great team

in the shop and a location that is bound for expansion in the coming years.”

Commenting on where Fix Auto has featured in his journey so far, Lopresti added: “Fix Auto has supported my ambition ever since I joined over five years ago. I renewed my franchise agreement with them for another five years in 2022, so it was obvious I wanted and needed their support in this new venture. They are hands-on with me already, helping me get the shop set up, the systems and processes installed and, of course, helping the team transition from the previous ownership into the Fix Auto family.”

Giving his view on this latest expansion of the network, Stuart Faid, vice president of Fix Auto in Australia and head of the Australian business, said: “Steve has been keen to expand his interests for some time now. We have a concentration of shops north of the river and were looking to expand south of the river to better serve our insurance customers. This opportunity was great for Steve and for us. We are very keen to support him in any way

possible to grow his footprint and help him expand his operations. Buying a well-established business comes with both challenges and opportunities, but I am confident that Steve has what it takes to bring this business into a new age and drive it forward. We will be with him every step of the way.”

This is the second signing for Fix Auto already this year, and there are more to come in the months ahead.

It looks like 2023 will be a great year for the Fix Auto Australia family.

Julie Wadley with Steve Lopresti.

Novus takes “ACTION” on growth Novus Glass, Australia’s only nationally franchised auto glass business and part of the world’s largest franchise network, has entered a new partnership with Australian hail and collision repair giants Action Smart Group (ASG). The new partnership will see ASG opening three Novus Glass territories over the next six months in the Sunshine Coast, Adelaide and Western Sydney.

Commenting on the partnership, Stuart Faid, Fix Network’s vice president for Asia and head of the Australian business, said: “I have got to know the team at ASG over the last few years and have seen firsthand how they operate their businesses and deliver an outstanding level of service in everything they do.

Seeing the obvious synergies between our organisations, I was keen to develop a way to be part of their portfolio diversification and be able to offer immediate and tangible value to their offering. With the scalability their national footprint offers, it makes complete sense for us to grow our businesses together. We have prioritised three areas for us to launch in this year, and I am confident we will add more locations beyond that in the future.”

Adam Blackwell, CEO at ASG, added: “Our company prides itself on delivering excellence, and that focus has allowed us to deliver long term, consistent and value-adding services to our customers. As we have diversified our portfolio beyond the traditional hail offering, we are always looking for exciting opportunities for growth and downstream synergies for our customers. The auto glass sector is going through unprecedented change at the moment, with increasing complexity and costs involved in managing those businesses.

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Partnering with a brand like Novus Glass allows us to bring our solid base of knowledge and experience and connect it to the world-class offering that Novus Glass brings to market. We see a natural fit with Novus, not just on products and services but also culture and philosophy. We look forward to a bright and prosperous future in the auto glass industry.”

Focusing on the rollout of the new businesses, Adam Henningsen, ASG’s COO, added: “The first location to open will be in Adelaide and will take advantage of our significant operations in our hail and subsidiary businesses there to achieve a rapid start to this exciting new venture. Following this, we will focus on leveraging our CaravanFix network by opening in both the Sunshine Coast and then Western Sydney, where we also have a footprint and resources to hit the ground running.”

Adam Henningsen, Stuart Faid and Adam Blackwell.

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Local News AMA Group heading in the right direction AMA Group has released its half year results, and although it reported both an operating loss and negative operating cash flow, in both cases, it recorded a significant improvement over the prior period. Is this a sign of things to come?

Financial results summary Total Group revenue and other income of $426.2 million, up from $418.1 million in 1H22, and normalised post-AASB 16 EBITDA of $25.3 million was well up on the 1H22 result of $4.2 million. The Group also reaffirmed normalised postAASB 16 EBITDA $70-90 million guidance for FY23.

The Vehicle Collision Repairs and Supply businesses completed a reset and stabilised the foundation for future growth, with the pricing focus on rationalised work provision and providing a foundation of improved financial performance.

Strong cost and cash control were maintained throughout the period, despite continued legacy costs of foundation reset. The December 2022 cash balance was $33.3 million, and once again, no dividend was declared for 1H23. It passed the 31 December 2022 covenant test.

Financial performance A substantial $24.6 million improvement in normalised EBITDA reflects improved insurer pricing, a transition year where volumes were impacted through pricing negotiations, consolidation of scarce labour to fewer, larger facilities with profitable work provision, improved productivity and reduced lead times, increased parts disintermediation

through Supply operations and reset of the business fixed cost base to reflect operational requirements.

Lower occupancy costs reflected the site exits, although finance costs are increasing as ~35% of debt is unhedged from October 2022, and there is a $4.6 million non-cash impairment expense.

Financial position The 31 December 2022 cash position of $33.3 million was down 36% on 30 June 2022, although there was an $8.9 million inventory build to broaden parts ranges and availability to vehicle repair sites.

There were lower levels of working capital as at December vs June due to seasonality, with sites reducing work in progress and collecting cash from more invoiced vehicles prior to the end of the calendar year. The Group maintains a strong financial position with sufficient cash reserves for the FY23 transition year.

Summary Vehicle Collision Repairs showed a strong improvement in operating performance, reflecting the impacts of improved pricing and consolidation of sites and labour (leading to increased productivity), offset by continued inflationary pressures.

Heavy Motor delivered consistent year-on-year performance, Supply continued expansion of ACM Parts’ range and Parallel business showing rapid growth with record daily sales achieved in November. Corporate continued tight cost control, including the exit of the Gold Coast corporate office.

How the business takes a normalised post-AASB 16 EBITDA of $25.3 million in the first half and delivers in the range of $70 million to $90 million in the full year will be watched with great interest.

Cash flows The 1H23 operating cash outflow of $4.1 million substantially improved from $22.8 million cash outflow in 1H22 was driven by improved EBITDA performance, a $15.3 million tax refund received under ATO carry-back rules and the $8.9 million invested in building ACM Parts’ inventory range.

The Group also received Fluid Drive sale proceeds of $2.4 million and paid no earn-outs in the current period. Net operating cash flows reflect the transition period back to profitability following revised commercial outcomes and the site optimisation program. A renewed 10-year partnership with BASF for the supply of paint across the entire network was agreed upon in December 2022.

AMA Group CEO Carl Bizon.

Axalta supports speed networking event for female students Axalta Coating Systems recently participated in a new Training Services NSW program called “EmpowerHER”, which is designed to give female school students exposure to a range of different trades through a speed networking event with industry partners.

The first event was held at Chester Hill High School on 2 March. Up to 40 high school girls were given some time with the Axalta team, trying their skills at virtual spray painting, taking spectrophotometer readings, and other

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refinish-related activities.

This exciting program is aimed at giving female students the opportunity to hear from other females who have been able to forge a successful career in trades and to have a “hands-on” experience to further spark their interest in seeking a career in a trade.

Axalta also supported similar events scheduled at other SouthWestern Sydney schools for later in the month, with the aim to have a female spray painter on hand to discuss career opportunities in the industry.

Getting the hang of the VR gun.

Training the future of the collision industry As the largest collision repairer in Australia and New Zealand, we believe it is our responsibility to train more than our share of talent.

We offer over 350 apprentices the opportunity

Opportunities across Australia and New Zealand.

to train with the best systems, people, and processes to ensure the successful future of

Become an Apprentice with AMA Group, and work across multiple segments, in Rapid, Collision, Heavy or Prestige Repairs. With AMA Group you will work towards your chosen qualification while learning from expert colleagues and make a real contribution to customers mobility.

the collision industry.

AMA Group is a nationally diverse collision repair group, committed to delivering a sustainable future for our people, the industry, and the planet.

Trade and Technical Apprenticeships Available Panel Beaters

Apply to recruitment@ amagroupsolutions.com.au or scan the QR code

Auto Electricians

Spray Painters

ENDURING MOBILITY

Local News IAG Quality Report 2021–22 IAG has released its Quality Report 2021–22, which provides the latest data on monitoring repairs across its national motor and property repair networks.

This is the 10th consecutive year IAG has published its Quality Report, which underscores its dedication to providing customers with the best possible claims experience by ensuring motor and property repairs meet its quality and safety standards.

Over the 2022 financial year, IAG conducted 54,688 motor repair quality inspections and identified 1,389 quality issues. The average repair quality score was 97.2%. IAG also conducted 2,867 property repair inspections and identified 127 quality issues. IAG works with its motor and property repairers to rectify any issues identified during inspections.

IAG’s direct claims executive general manager, Luke Gallagher, said the easing of COVID-19 lockdown restrictions over the past financial year allowed IAG to increase its on-site motor and property inspections.

“The past few years of the pandemic have provided a range of challenges, but our investments in the latest digital technology and innovations, such as virtual property assessing, have allowed us to maintain our focus on providing quality, safe and efficient repairs for our customers in line with our quality plan,” Gallagher said.

“Our focus over the past year has been supporting our customers impacted by some of the most devastating storms and floods on record. We’ve helped our customers through these challenging times by providing emergency support such

as temporary accommodation and helped them get back on their feet by providing the best possible motor or property claim experience.”

This year’s Quality Report also looks at IAG’s latest innovations, such as using indoor environment professionals (IEP) for hygiene assessments where there is storm or flood damage to property. It also highlights NRMA Insurance’s collaboration with the Bushfire Building Council of Australia (BBCA) and other partners on creating the FORTIS House building design principles for best practice disaster resilience.

Originally created in response to the Black Summer bushfires, the FORTIS House design principles have been extended to extreme hazard upgrades for cyclones and floods.

Also included in this year’s Quality Report is the role of IAG’s Motorserve Assessment Centres in the Motor Repair Model to provide customers with the smoothest possible repair experience and how this is complemented by IAG’s genuine parts policy and lifetime guarantee on authorised repairs.

“People across the country are facing a range of challenges at the moment, from economic pressures to the impact of devastating severe weather events,” added Gallagher. “Our customers can have confidence that our focus on quality, safety and continuous improvement will continue to grow with our dedication to providing people and businesses with the best possible claim experience.”

To view the Quality Report, visit: IAG Quality Report 2021-22 | IAG Limited

BASF Australia and Sheen Group deliver for INEOS BASF and Sheen Group have combined strengths to refinish 260 fabricated panels in BASF’s premium refinish brand Glasurit for vehicle manufacturer INEOS Automotive for their 26 agent sites across Australia.

INEOS Automotive, a new original equipment manufacturer (OEM) in the Australian market, build their Grenadier, a serious off-road vehicle, from the ground up, at their state-of-the-art factory in Hambach, Europe. The production factory, the size of six football fields, features over 250 fully automated robots, allowing a Grenadier body to be created every five minutes.

INEOS Automotive has approved BASF’s premium refinish brand Glasurit for the finish during the production of their Grenadier vehicles in Europe. They have been taking orders for their purpose-built four-wheel drive since May 2022.

“It is very exciting to welcome a new OEM into the market,” said Madeleine Van, head of Strategic Accounts at BASF Australia. “BASF has a unique opportunity to partner and grow together with INEOS.” “When developing the Grenadier, INEOS Automotive selected best-in-class suppliers, and BASF is no exception,” said Justin Hocevar, head of the APAC region for INEOS Automotive. “Our customers need an accurate sample of our range of colours to confidently make their choice, so we are proud that Sheen, Kangan and BASF could combine to supply our new agent network in time for their 2023 opening.”

Talented apprentices within the Sheen Group network, Justin MacGill and Vasilia Kyriacopoulos, were selected by Sheen Group to undertake the task of refinishing the fabricated panels in the 10 different colour options available for the Grenadier under the guidance of Graeme Dunn, BASF

1 2 – LOCAL NEWS

Australia’s technical sales representative.

“Thanks to Kangan, BASF and INEOS for this great opportunity,” said Tony Todaro, Sheen’s apprenticeship manager.

“Justin and Vasilia did an awesome job and represented themselves and Sheen Group to a very high standard.”

Glasurit 90 Line, a waterborne basecoat system, was chosen as the paint line for the panels. The panels will allow customers to choose their vehicle’s colour from the 10 distinct options on offer for the Grenadier. The fabricated panels were refinished at the Kangan Institute of TAFE’s Automotive Centre of Excellence campus at Docklands, Victoria, a facility where the BASF Australia training team has conducted Glasurit programs with the Sheen Group apprentice network over the last year.

BASF continues to be a leading supplier of automotive OEM coatings globally, offering the largest colour library and sustainable technologies to drive future mobility and looks forward to the ongoing collaboration with INEOS Automotive.

Local News Roberlo invests in Australia with the opening of a subsidiary With over 20 years of experience in the country, Roberlo, the manufacturer of paint and auto body repair solutions, started the year by opening a new subsidiary in Australia, which serves the various countries in the Pacific region where the company has been operating for years.

Roberlo Australia is the first Roberlo subsidiary in the Pacific region, and it represents the sixteenth subsidiary worldwide, a clear example of the company's commitment to proximity with customers worldwide.

Llorenç Juher, Roberlo CEO, points out: “With the opening of this subsidiary, we can operate directly in a market with great potential, get closer to our customers and better understand their needs.”

Roberlo Australia also aims to promote various tintometric systems in both the car refinish and industrial sectors, as well as high-efficiency processes that increase body shop profitability. Located in Sydney, Roberlo Australia’s facilities provide technical, commercial, logistical, and administrative services to customers across the region.

A global organisation Roberlo, founded in 1968 in the Catalonia region of Spain, is a family business specialised in the development, manufacture and sale of coatings and repair solutions for the refinish aftermarket and industrial sectors. It is part of Briolf Group, an industrial group with a highly diversified and global presence in the coatings and specialty chemicals sector, together with Montana Colors, Areco Italia, Chemfix, Cromaresme, Impacar and Dexia System.

Roberlo provides high quality and innovative solutions that respond to all market demands. State-of-the-art technology, close customer relationships and top service are three characteristics that best define the philosophy of this leading company.

With the aim of offering a totally adapted service and improving logistics around the world, the company now has 16 subsidiaries and two production centres (Spain and Brazil) with more than 500 employees. Its global vision of the market is underlined by its wide commercial network spreading over 120 countries.

Roberlo has a strong commitment to training. In addition to offering training to customers, Roberlo also collaborates with educational centres. Furthermore, it offers www.cromcampus.com, an online training platform that provides free access to individuals interested in car refinishing and industrial coatings.

(CTC), a concept that goes beyond the usual definition of a laboratory; it is also a centre of reflection and dialogue with all market stakeholders.

Its worldwide strategy and commitment to innovation have strengthened the company’s leadership in producing solutions in the bodywork repair process, such as coatings, putties, primers, paint, clear coats or other complementary products. Innovations have always followed the aim of improving the daily working conditions of the sector and providing products that are easy to apply, efficient and high quality.

Roberlo also stands out for its colour systems that meet the industry’s highest standards and have the best colour tools, which are developed internally. In particular, Roberlo provides water-based and solvent-based painting technology, thus adapting to all markets.

In addition, the company offers a complete range of all the products required in a body shop. Chemical elements and other complementary products, such as abrasives or masking products, offer all the solutions needed in a complete repair process.

A team dedicated to customers Roberlo Australia has a team dedicated to providing the best service to customers in the region. Enric Lozano, who has extensive experience in the Australian market and working with the Roberlo brand, heads up this project and leads the team. He has been associated with Roberlo since his professional beginnings in the sector.

Companies in the sector looking to establish collaboration synergies with Roberlo can contact the company at Tel: (02) 9550 5997, E: elozano@roberlo.com or info_australia@roberlo.com and by visiting http://www.roberlo.com

Solutions for a complete repair process Research and Development (R&D) plays an important role in Roberlo’s history. The heart of its R&D is its Crom Techno Center

The Roberlo production facility in Spain.

1 4 – LOCAL NEWS

Movers & Shakers

Andrew Blake Marketing Director Refinish, PPG Australia and New Zealand WE CAUGHT UP WITH ANDREW BLAKE AND DISCOVERED AN EXPERIENCED EXECUTIVE WITH A VERY STRONG COMMERCIAL BACKGROUND. ANDREW IS A CUSTOMER-CENTRIC LEADER WHO HAS HIT THE GROUND RUNNING AS HE EMBRACES THE REFINISH INDUSTRY. NCR: By way of introduction, tell us a bit about who you are and where you’ve come from.

AB: I’ve had an interesting journey on my way to becoming PPG’s Marketing Director for Refinish in Australia and New Zealand. I have a commerce degree with an accounting major and began my career in the early 2000s with the Coles Group, one of Australia’s major supermarket chains.

Over 13 years, I was fortunate to have held various finance roles at Coles, predominately state-based, although I also held a couple of national positions during this period.

When I’m not working, I like to spend time with my family and friends.

I have a 10 and an 11-year-old, so much of the weekends are taken up with sport and other activities, which is great fun.

Personally, I don’t play as much sport as I used to, but I love basketball, cricket,

golf and footy – I’m a Carlton tragic.

I also love travelling and I’m looking forward to a couple of overseas holidays with the family later this year. It will be the first time since the pandemic that we’ve been able to get overseas.

NCR: How did you come to land at PPG, and what other roles have you had in the organisation?

AB: Looking for new challenges and to further develop my experience, in 2014 I decided to make a change and joined PPG, initially as the Finance Analyst in the industrial coatings business unit.

After only 18 months, the then Finance Director moved on, and I stepped into the role, supporting all SBUs across ANZ, a role that I did for the next two years. This was a great opportunity to understand the many facets of the PPG business, where I led a team of 16 finance professionals.

My next move within PPG saw me

Andrew Blake.

move into the commercial operations area of the company in the role of Business Improvement Manager in our architectural coatings business. This was very much a strategic role looking at how we could improve the way we operated across the business. We introduced several new systems and processes that allowed us to be more internally efficient, although always with an eye on how this improved the way we serviced the customer.

The business improvement manager role “morphed” into my next role as Stores Distribution Director (still within architectural), leading the operations side of our company-owned stores, as well as our independent partners across the Bristol network. I worked closely with the Head of Professional Sales as we initially moved our Bristol brand

The PPG Refinish Marketing Team.

1 6 – MOVERS & SHAKERS

model from an “independent head office” to in-house and formed the “PPG Bristol Head Office”. This, in turn, allowed us to work more closely with the store owners and their teams and, together, grow the network and leverage the strength of the brand within Australia. I also looked after the Taubmans Professional Trade Centres (company-owned stores) in this role, where we did a full internal and external re-livery to PPG and re-established the strategic footprint of the network.

For a short time, I also assumed responsibility for procurement across ANZ to provide some stability and continue growing my knowledge across a broader range of the business. It was a very challenging time to be in procurement as we attempted to navigate the impact of the pandemic.

NCR: So, moving to refinish is quite a change. Tell us about this transition and the primary responsibilities of your current role.

AB: In late 2022, the then Refinish Marketing Director, Kevin Woolerton, decided to retire after 39 years with the organisation. The opportunity really piqued my interest, so I spoke with Paul Galea (General Manager Refinish ANZ), who, of course, I knew from my various finance and operations roles. It became evident that there were opportunities to further develop the role with a more commercial focus, particularly with my background and experience. The more I understood Paul’s plan, the more I liked what I heard.

I was appointed in November last year, and I’m still very much in the transition phase. Kevin, of course, leaves incredibly big shoes to fill through his contribution over almost

four decades. I’m excited about the future of the industry, the future of PPG and, of course, continuing to work closely with our key stakeholders and team to further develop the business well into the future.

The role encompasses what I like to call the “traditional marketing” functions, such as planning and running events, developing and distributing promotional material and merchandise and, of course, the social media platforms and all that they encompass.

We also have the product team, which manages the product portfolio from product improvement initiatives to new product launches, as well as all the digital support technology.

The other part of the team is Greg Tunks’ MVP Business Solutions team, who came in under our banner last year.

In total, we have a team of 13 marketing, product and MVP professionals who collectively support the refinish markets in Australia and New Zealand.

NCR: So, what can the market expect from an Andrew Blake-led marketing team in the coming years, and what are the key challenges facing your team?

AB: First and foremost: the customer is king. Our customers will see stronger communication and new ideas, further developing our relationships through listening to their needs and their pain points, as well as developing solutions and rolling out our innovation platforms and market-leading technology. We will continue to build on what we have, introduce what our customers need, and build on the amazing foundation already in place.

I bring a commercial aspect to the role that is results-driven, process-

The MoonWalk automated dispensing technology.

focused and forward-looking. We ask ourselves: what are we investing in, why are we investing in it, and how can we do things better for our customers? We will focus on new products, processes and partnerships, strengthening the existing product range and leveraging our global teams for best practices. These will be the foundation of our success.

NCR: The industry has undergone significant change in, say, the past five years; how have these affected PPG? AB: One of the things that PPG does so well is taking the lead in not only driving change within the market but also having the ability to pivot and adapt to changes as they occur. We are all too aware of the structural transformation taking place in the industry, and we are proud to be at the forefront of the change.

This also benefits our customers greatly as we will adapt our business models and utilise our global reach and ability to create and share technological advances to ensure we remain at the forefront with new products and processes.

PPG LINQ, our end-to-end digital ecosystem, which incorporates MoonWalk, the extremely precise automated dispensing technology, VizualizID, our unprecedented digital colour visualisation tool, and the DigiMatch spectrophotometer, are all perfect examples of leading market change and providing ways for collision repair centres to work smarter and more efficiently.

The evolution of the MSOs and working closely with them to support and grow their respective businesses can only be done with great relationships, great products and great people. At PPG, we unashamedly believe we have these bases covered.

The VisualizID digital colour visualization tool.

The National Collision Repairer – 1 7

Movers & Shakers Andrew Blake – PPG NCR: Specifically, how does PPG differentiate itself in the refinish coatings sector?

AB: In short: product, people and service. I firmly believe we have the best products in the market, and we have the best team, whether it be our field team or the head office team.

However, this is all well and good, but if you are not servicing your customer correctly, they will go elsewhere.

We work collaboratively, we are forward-thinking, and we are customer focused in order to provide a level of customer support that is well recognised across the market.

Unlike virtually every other refinish paint brand in the country, we have retained our local development lab and colour lab rather than operate them from offshore. This allows us to cater to specific customer needs that would be very difficult to achieve otherwise.

In addition, our technical people have proven to be particularly good at taking products and developing stepby-step processes that customers can use to minimise cycle time while maximising customer profitability.

When you combine our team with the best products and processes in the market and the latest technology for our customers, you have a winning formula. That’s why we have been – and continue to be – the market leader in the combined passenger and commercial vehicle refinish industry.

NCR: What technology does PPG Refinish have in the pipeline for the end user?

AB: The aforementioned end-to-end digital ecosystem, PPG LINQ, is at the heart of PPG technology now and into the foreseeable future. MoonWalk, for example, allows technicians the accuracy to measure to within 1/100th of a gram, removing the possibility of human error. Combined with VisualizID and DigiMatch, the entire system optimises colour accuracy and minimises waste. It really is the benchmark in paint mixing systems with so many advantages for our customers. Best of all, PPG LINQ has even more to come.

Regarding the technology “inside the can”, the refinish sector is at a whole new level. I can’t speak about specific products at this stage, but new products and existing productenhanced formulas are all under development and will be on their way

1 8 – MOVERS & SHAKERS

to market in the foreseeable future.

We also continue to invest in our MVP team, systems and processes to further enhance the value proposition and build the network of MVP customers. Whilst not a technology in the strictest sense of the word, the capacity of the MVP team to deliver is inextricably linked to our coatings and our digital technology. Best of all, it’s included as part of the package of support services that are available to customers!

NCR: And your initial thoughts on the industry after six months in the role?

AB: My first impression is that, unlike other industries in which I have operated, the refinish industry is more complex, more dynamic, and more diverse than I had initially realised.

The amount of change that has occurred over the past 10 years or so, with the increasing number and size of MSOs and the active involvement of the insurers, is making it really tough for the smaller shops, the way they have operated in the past and how they will operate into the future. There is definitely a place for them in this ever-changing market, and PPG will continue to work side by side with them and the MSOs. In addition, technology advancements and, more recently, the difficulty in finding skilled spray painters and panel beaters is yet another challenge, as is the current economic climate.

Post-pandemic working conditions, increasing interest rates and inflation at rates not seen in decades have a personal impact on our own people, as well as the people in our distribution network and end-user customers.

We recognise that these are indeed challenging times.

From a commercial perspective, raw material and supply chain shortages are making it challenging for all aspects of the market, whether it be the panel shops, distributors, suppliers or the end customer.

I relish the opportunity to work with our customers as we navigate the challenges together and adapt to the many new automotive technologies and their impact on refinish coatings development.

NCR: And a closing comment for our readers.

AB: I look forward to getting out and meeting as many people as possible across the industry. I really do believe in the adage “your success is my success”, and we cannot do what we do without our suppliers, distributors, collision repairers, and other stakeholders.

While I am new to the industry and keen to listen, learn and understand how we can continue to develop our partnerships, I am also looking forward to applying my commercial experience to ensure we retain our market-leading position and further add value to our extensive customer base.

Enjoying life by the river.

CAR-O-LINER

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LEADING THE INDUSTRYIN

OEM APPROVALS

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Attention to detail with Car-O-Liner

Car-O-Liner CTR9 and CTR7 SPOT WELDERS – POWERFUL AND ACCURATE TECHNOLOGY FOR GREATER WORKING RANGE THE CTR9 AND CTR7 FULLY AUTOMATIC WELDERS COME WITH A NEW, REVOLUTIONISED LIGHT-WEIGHT TRANSFORMER GUN. With its 355° swivel handle and ergo-grip, it enables perfect working positions for anyone, for any job.

The gun is supported by a telescopic arm in a durable and lightweight extruded aluminium that can be easily adjusted both vertically and horizontally.

A compact power unit with a low centre of gravity gives mobility and stability, while a 16,000-amp transformer and CANBUS communication ensure a perfect weld every time.

Car-O-Liner CTR7 TRADE-IN DEAL: The Trade-in deal is offered in conjunction with our Special Deals ‘Promotion’ on Car-O-Liner CTR9 and CTR7 Spot Welders, which means we will trade any type of spot welding system regardless of age or condition.

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Car-O-Liner CTR9

Technology

Ford Ranger: modular chassis and serviceable parts Introduction The Ford Ranger is certainly making its mark and, excitingly, has been announced as the 2023 Drive Car of the Year. Sporting an exhilarating look and with comprehensive technology and comfort levels, Ranger is the vehicle pundits and owners alike have been waiting for. Every element of this Ford Ranger ownership experience has been considered, with connected vehicle technology (FordPass* and an embedded modem), dedicated customer service (you can talk to Ford Ranger experts via 13FORD) and new ways to repair the 2022 Ranger, with a modular chassis and all new serviceable parts.

It has never been more critical that Ford-manufactured vehicles are repaired using genuine Ford parts and repair methods.

Repairs Ford Motor Company vehicles are designed and built to provide optimum fit, function, safety and structural integrity. Failure to follow official Ford Motor Company repair methods, which specify welding requirements and structural adhesives, may adversely affect the structural integrity and crash safety performance.

It has never before been possible to perform a sectional repair to a damaged rear chassis on an Australian-specified Ford Ranger. With the use of new serviceable parts and repair methods on Ranger, it is now possible to replace the rear frame section.

Additionally, the front frame section and front cross-member can be replaced independently of the entire chassis. A carry-over from Ranger (PX Series) is the ability to replace the front frame short sections. This demonstrates that Ford strives to improve the overall ownership experience by having serviceable parts and repair methods to expedite a rear chassis repair on the 2022 Ranger.

2 0 – TECHNOLOGY

What has changed?

It begs some questions: Why now? Why not before? What has changed? The answer to the last question is “a lot!”

Ford engineers have completely redesigned the Ranger chassis using a modular approach. Diagram 1 shows the previous generation Ranger (PX Series).

The inner section of the chassis rail is one continuous length from the front of the vehicle all the way to the rear (shown in red). Ford engineers state that it is unlikely this section would be able to be cut and welded to reproduce the manufactured characteristics, making most damage unable to be repaired.

Diagram 1.

Diagram 2.

Diagram 2 shows the 2022 Ranger (RA), which has a sophisticated modular design that allows the chassis rails to be separated at two points in the centre of the vehicle (shown in orange).

The different colours in the diagram show which sections can be separated. In addition, some

serviceable parts have tapers, allowing for ease and accuracy of fitment. The chassis of the Ranger double cab, super cab, single cab, Raptor and Ford Everest (2023 Wheels Car of the Year) all have their own methods, but importantly, note that Raptor and Everest can only be sectioned in one location. See official Ford procedures for more detail.

One of the key advantages of this modular approach is that, in most cases, the VIN stamp can be left intact. Repair procedures and collision position statements are available by subscription at www.motorcraftservice.com (or you can scan the QR code). Information includes vehicle-specific service manuals, body repair manuals, technical service bulletins and instruction sheets.

Some examples of serviceable chassis rail components

Front frame section.

Rear frame section.

The 2022 Ranger Sport.

Side obstacle detection control module.

Also new to Ranger The side obstacle detection (SOD) control module is located in both the right and left tail lamps. If installing a new side obstacle detection module, it is necessary to upload the module configuration information to the scan tool prior to removing the module. This information must be downloaded into the SOD after installation.

Resources Ford Motor Company also makes some complementary resources available to the public. These include general information covering topics such as chassis, powertrain, electrical and bodyand-paint. They can be found at Owner Support – Body Equipment Manual | Ford Australia (BEMM).

Technology The 2022 Ford Ranger is fitted with comprehensive technology. Series dependent, a few examples include: a Connected Experience with FordPass*

and an embedded modem, nine airbags (standard across the range), emergency assistance, a wireless mobile phone charging pad, a large 10.1-12-inch SYNCR4A touchscreen (depending on series) and a digital instrument cluster.

As Ford customers have come to expect, the Ranger also has a suite of advanced driver assist systems. During collision repairs, it is critical that the proper function of these systems and features be restored to pre-accident condition and performance. Pre- and post-repair diagnostic scans must be conducted to properly identify all required repairs when planning the task and to verify the successful completion of those repairs. Calibration or initialisation of certain modules and other system components may be required.

Ford dealerships can assist with all diagnostic and calibration requirements.

To raise awareness of what collision repairers may need to repair, here is a list of the ADAS features that are available, although features offered differ between model series: l Active Park Assist 2.01 l Adaptive Cruise Control1 l Intelligent Adaptive Cruise Control with Stop & Go, Traffic Sign Recognition and Lane Centring2

l Intelligent Speed Assist1 l Auto Headlamp On-Off & Auto High Beam l Blind Spot Monitoring with Cross

Traffic Alert1 l Blind Spot Monitoring with Cross

Traffic Alert and Trailer Coverage3 l Dynamic Stability Control (DSC)

incorporating ABS, Electronic Brakeforce Distribution, Emergency Brake Assist, Hill Start Assist, Load Adaptive Control, Roll Over Mitigation, Traction Control & Trailer Sway Control1 l Evasive Steer Assist1 l Lane Keeping Aid with Road Edge Detection and Driver Alert System4 l Post Impact Braking1 l Pre-Collision Assist with Autonomous Emergency Braking (AEB)5 l Reverse Brake Assist6 l Parking Sensors – Front1 l Parking Sensors – Rear1 l Rear View Camera – Analogue7 l Rear View Camera - Integrated Digital1 l 360-Degree Camera1 l Traffic Sign Recognition1 l Tyre Pressure Monitoring System\ The model application matrix for these features can be viewed/downloaded from the Ford website. Visit: https://www.ford.com.au/content/ford/a u/en_au/site-wide-content/overlays/ forms/download-brochure/

*Use of FordPass is subject to the FordPass Terms and Privacy Policy available on ford.com.au/fordpass and requires a compatible mobile device, internet access and software (including software updates from time to time).

Users are responsible for internet access, mobile network data and voice call services required for use of the FordPass App on a mobile device, including associated fees. The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or a mobile device.

Disclaimer: 1. Driver-assist features are supplemental and do not replace the driver’s attention, judgment and need to control the vehicle. May not operate at certain speeds, or in certain driving, road or weather conditions. See Owner’s Manual for more information.

2. Driver-assist features are supplemental and do not replace the driver’s attention, judgement and need to control the vehicle. May not operate at certain speeds, or in certain driving, road or weather conditions. Please see Owner’s Manual for more information. iACC uses various data to adjust the set speed of the vehicle to the speed limit detected by the system. The iACC system will not always detect the correct speed limit and may set a vehicle speed that is above or below the actual speed limit. If the system does this, it can be overridden by the driver applying the brake or accelerator. ACC and Lane Centering has a minimum operating speed of 20km/hr.

Detection of lower speed limit will result in system entering standby. The Stop and Go functionality of this system operates as low as 0km/hr in traffic jam situations. Customers should read the Owner’s Manual for full details of the limitations of the iACC system before activating the system.

3. Driver-assist features are supplemental and do not replace the driver’s attention, judgment and need to control the vehicle. May not operate at certain speeds, or in certain driving, road or weather conditions. See Owner’s Manual for more information. Trailer Coverage system (requires a genuine factory fit tow bar) supports conventional trailer dimensions: up to 2.4m wide (measured at trailer front) and up to 10m long from the rear of your vehicle. Drivers will need to create a profile of their trailers in SYNC to support this system.

4. Driver-assist features are supplemental and do not replace the driver’s attention, judgment and need to control the vehicle. May not operate at certain speeds, or in certain driving, road or weather conditions. See Owner’s Manual for more information. Road Edge Detection designed for use on rural roads at speeds of 65 – 110km/h. The feature does not detect every edge and does require a level of contrast between the road surface and the edge.

5. Driver-assist features are supplemental and do not replace the driver’s attention, judgment and need to control the vehicle. May not operate at certain speeds, or in certain driving, road or weather conditions. See Owner’s Manual for more information. Pre-collision Assist with Automatic Emergency Braking detects pedestrians, but not in all conditions, and can help avoid or reduce a collision. It does not replace safe driving. See Owner’s Manual for Limitations.

6. Driver-assist features are supplemental and do not replace the driver's attention, judgement and need to control the vehicle. May not operate at certain speeds, or in certain driving, road or weather conditions. Please see Owner's Manual for more information. Reverse Brake Assist functions when in reverse and travelling at a speed of 2-12 km/h.

7. Analogue Rear View Camera is provided and will need to be fitted to the vehicle by a body builder. Driver-assist features are supplemental and do not replace the driver’s attention, judgment and need to control the vehicle.

May not operate at certain speeds, or in certain driving, road or weather conditions. See Owner’s Manual for more information.

The National Collision Repairer – 2 1

Special Report with Frank Grice

The death of diesel HOW OUR PERCEPTION OF DIESEL HAS CHANGED OVER TIME, AND WHY THIS FINAL DOWNWARD TURN SEEMS TO BE SOUNDING THE DEATH KNELL FOR THE PETROLEUM PRODUCT ONCE LABELLED “WONDERFUEL”.

In the 1990s, life was beautiful for diesel.

Engine technology improved with every passing year; while fuel prices were low, supply was buoyant, and as a result, the popularity of this petrol derivative boomed.

The “wonderfuel” revolution permeated the mass market of car production. Rather than an earthy, dirty oil that was once only associated with trucks, coaches and industrial machinery, diesel had funnelled itself through a centre space of transport where it propelled the ambitions of family cars, nippy run-arounds and souped-up superpowered showpieces. Yet the narrative was skewed …

In an unnerving coincidence, the decline of diesel from fuel forecourts started almost exactly a century after the untimely disappearance, in September 1913, of the inventor of the eponymous engine, on his way from Antwerp to Harwich aboard the steamship Dresden.

A Paris-born German, Rudolf Diesel saw the potential of his “compression ignition engine”, and almost a century later, its popularity finally peaked. Indeed, by 2015, more than half of the new vehicles sold within Europe were fuelled by diesel. But as Chaucer said in his poem Troilus and Criseyde: “But at the laste, as

every thing hath ende, he took hir leve, and nedes wolde wende.” In other words, all good things must come to an end, and diesel, it seems, soon will.

To again head back in time, it was just before the Second World War that diesel engine cars began to edge into circulation with the Citroën Rosalie, the Hanomag Rekord – a modified version of which set a then-world speed record for diesel cars, at over 100mph – and the Mercedes Benz 260 D. In fact, the war effort was

A growing trend.

2 2 – SPECIAL REPORT

benefited hugely by the fuel’s ability to compress resistance in a far better and much more economical way than could standard petrol, and, as such, just under 100,000 vehicles of all different kinds were powered by diesel.

In the immediate years after the war, most commercial vehicles began using diesel, although the expansion was initially limited to station wagons, ambulances, taxis, fire engines and the like. As time passed, and with road industry expanding, so too did modern businesses embrace the efficiency and energy of the fuel. It was predictable then that the synergising of the fuel into a consumer market would happen, and it did.

The 80s boom came about due to the realisation that cost-effective performance wasn’t just something that should be exclusive to the commercial vehicle operator. What’s more, cars such as the Audi 100 pioneered electronic control of the diesel engine for the first time. This advancement did huge things in terms of emissions, refinement and power; the engines themselves benefited from much greater power density thanks to tighter tolerance and improvements in fuel injection technology.

The wonderfuel was, as perceived at the time, a smart piece of marketing dreamed up by the UK government (with its collaboration of respected scientists and engineers). From the grubby fuel of industry, diesel became the method for doing good for the environment, and the motorist was no longer the aggressor.

The marketing plan lasted a generation before the first chinks in the armour were spotted. They arrived in 2015 and came bundled up as full-on warfare in light of the VW emissions scandal. For the first time, it seemed diesel might not be everything it was promised to be.

In fairness, it was three years before that, in 2012, that scientists were

the first to speak of the “silent killers” that particulate matter (PM) and NOx (nitrogen oxides and oxides) were proving to be. In fact, in 2016, nitrogen dioxide pollution deaths in the UK – the consumer champion of diesel – were the second highest in Europe, eclipsed only by Italy.

Rapidly, diesel exhaust was declared a carcinogenic, which put it in the same category as mustard gas and asbestos, causing lung cancer.

When VW confessed to fixing the results of their emission tests, the outlook was terminal. Not only had the German manufacturer massaged the figures, but it had also continued to push its own “clean diesel” marketing.

A bevy of governments around the globe soon admitted that the faith they’d put in the motor industry – that diesel was the way forward – had been taken predominantly on trust.

Rapidly, diesel investment was backtracked. The Mexico City, Athens, Paris and Madrid mayors all pledged to outlaw diesel cars from city centres by 2025. Meanwhile, London accelerated its commitment to low-emission zones and imposed strongly prohibitive toll charges designed to quell the diesel storm.

Germany, which has had strict emission zones in the likes of Berlin, Hanover and Cologne since 2008, did similar; while in Canberra, car buyers are banned from buying either diesel or petrol vehicles from 2035.

Perhaps that’s just as well: when the ICCT (International Council on Clean Transportation) issued an emissions press release in 2014 – even before the VW “big reveal” – it showed that the actual figures on nitrogen oxide emissions were around seven times higher than allowed by health and safety limits.

Naturally, car manufacturers have followed suit – without exception, the commitment is not to reconfigure, repackage or reduce, but to cease the production of diesel vehicles altogether, with petrol not so far behind, one would imagine.

The notion of a reprieve for either is scant. Fuel and maintenance costs are far lower with EVs and hybrids; the vehicles have fewer working parts needing to be fixed or replaced under the bonnet; and while the global energy crisis is rapidly pushing up the cost of utilities – which electric car charging clearly falls under – its price elevation is no worse than that of fossil fuels.

“We all knew the reality of the

diesel engine was something from a past era and a different set of standards. There was the acceptance that we were moving away from that and into an existence where clean energy and green fuel was the future,” said former Top Gear heavyweight James May. “That was fair enough, by all accounts, and people accepted that.

However, there is no greater driver for a revolution than a bit of controversy thrown in along the way,” he notes.

“The Dieselgate scandal was a death knell sounded even louder than [Jeremy] Clarkson after a few pints of strong continental lager.”

As soon as the emissions scandal happened, it was over. And over for good… or is it? May continues, “The reality is that diesel engine pollution is controlled. It’s about combustion management and exhaust treatment.

We also have the uncomfortable truth that burning coal to power up EVs creates all the same CO2 issues as diesel. You cannot get away from it.”

Regardless, while some Australian

authorities tried to force through a blanket ban on diesel vehicles, the logistics were too great to fathom. Road transport lobbies would never permit the rapid swiping of older trucks from the road – and it is those that are the most polluting, so everything underneath them would have justification to remain. So, the choice has been to allow a natural phasing out of the 30% of diesel vehicles on Australia’s roads.

How long this takes is anyone’s guess, but when you consider there are still over 200,000 vehicles on our roads that use leaded petrol, some two decades after the fuel was first being phased out, diesel may still be around for quite some time.

The chagrin of the motoring fraternity comes neither in a blind stubbornness to switch allegiance nor any bewildered or blind loyalty to diesel, but more from the fact that the promises and investments made have turned out to be false. Across a concerted period around the Millennium, great swathes of the car-buying public were, for want of

A sign of a bygone era.

What's not to hate.

The National Collision Repairer – 2 3

5

Minutes with ...

Steven Fielding Capricorn When did you join the industry? I joined the Automotive Industry back in 2002. My passion for motorsports and turning spanners and swinging hammers meant it was inevitable.

Special Report The death of diesel a better phrase, coerced into believing diesel was the future.

Now, two decades on, at a time when the perception was that many motorists would have completed a life cycle of those diesel cars we were so faithfully told were the future, the collected marketing is over diesel compensation schemes, a first step by the market in admitting fiscal culpability.

The other appeal of diesel was that it always represented a choice for motorists. The modern evolution of motoring removes that because, in financial, environmental and supplychain mechanics, the market is removing all competition. If you’re not electric, you’re not a part of the game.

“This is the part that worries me most,” says James May. “We all know the correct answer, and we’re all

heading towards that, but in the 90s we heard all the same messages and statements, and 30 years on, it materialises that the right answer was, in fact, the wrong answer. You can’t keep treating people like that. Whether intentionally or not, whether you’re pledging a promise to a new generation or not, history is permanent.”

He adds, “Very often, perhaps in motoring more than any other industry, whether we’re looking at a manufacturer, insurance, or in this case the marketing spin for an environmentally friendly way of getting from A to B, very often the thing that categorically undermines the faith we have in something new, in the future … is the past.”

This article was written by Frank Grice exclusively for the National Collision Repairer in Australia.

What was your first job in the industry?

Apprentice Mechanic/ Panel Beater What do you do now?

Area Manager – Collision, utilising my industry knowledge and experience to grow member base and support the industry from a new perspective.

What do you like about the industry?

Always evolving, new technology and its globally understood. It’s a real hands-on appreciation industry, learning skills for life with honest hard-working graft.

What don’t you like about the industry?

Lack of safety enforcement, outside companies having too much say and control over repairs/costs.

What music do you like?

Dependant on mood, but mostly acoustic.

Your Favourite Artist? Jack Johnson Your favourite food?

A good hearty steak cooked medium rare with a side of mash and veg.

Your favourite drink?

A good smooth single malt Scotch Whisky over ice.

Your hobbies?

Exploring the outdoors with the family, 4X4 off-roading, camping and motorsports.

Anything that has an adrenalin factor to it and building restoring cars.

Who in the world would you most like to meet?

Lewis Hamilton, so I could hear about his rise to success and spend a weekend on the track learning the disciplines of motorsports from one of the greatest.

The sooner we stop this the better.

2 4 – SPECIAL REPORT

OEM Snapshot X-in-1 from Yokohama

Filazzola to lead the group

Nissan has unveiled its new approach to electrified powertrain development, which it calls “X-in-1”. Under the approach, core EV and ePOWER powertrain components will be shared and modularised, resulting in a 30% reduction in development and manufacturing costs by 2026 compared to 2019.

Through the X-in-1 approach, Nissan aims to further increase the competitiveness of its EV and e-POWER vehicles. Nissan has developed a 3-in-1 powertrain prototype, which modularises the motor, inverter, and reducer, planned for use in EVs. A 5-in-1 prototype, which additionally modularises the generator and increaser, is planned for use in e-POWER vehicles.

The X-in-1 approach, which covers 3-in-1, 5-in-1, and other possible variants, has been developed to enable the production of EV and e-POWER core components on the same line.

In 2010, Nissan became the first automaker to mass-market an EV, the Nissan LEAF. To continuously enhance its electrification technologies, Nissan has been carefully listening to its EV customers around the world. In 2016, Nissan launched its unique e-POWER electrified powertrain, utilising its EV technology, which provides the same driving pleasure as an EV as it is 100% motor drive.

Nissan’s senior vice president Toshihiro Hirai, who leads powertrain and EV engineering development, said: “We make the most of our expertise and know-how from our more-than-adecade-long development and production of electrified technologies. Through our innovations in electrified powertrain development, we’ll continue to create new value for customers and deliver 100% motor-driven vehicles – EVs and e-POWER – as widely as possible.”

Under its long-term vision, Nissan Ambition 2030, the company aims to bolster its line-up with 27 new electrified models, including 19 EVs, by fiscal year 2030. Nissan aims to bring the unique value of its electrified vehicles to the broadest range of customers by introducing the most suitable models to each market at the appropriate time.

Stellantis has appointed Michael Filazzola to the position of Managing Director, Australia, the organisation that encompasses the Jeep, Alfa Romeo, Fiat, Fiat Professional and Abarth brands. Filazzola commenced in March 2023.

Filazzola replaces Kevin Flynn, who has decided to retire after 47 years in the automotive industry to spend more time with his family in South Africa. Over three decades, Flynn worked across multiple countries and brands, including Lexus, BMW, Jaguar Land Rover and Porsche, before joining Fiat Chrysler Automobiles (FCA) to lead the India team in 2015. Flynn joined the Australian team in 2019 to lead Stellantis’ plan in market, with a focus on improving product quality and customer satisfaction.

Filazzola has worked in the automotive and aftermarket industry for over 28 years across Australia, China and the Southeast Asia markets. He has extensive knowledge of the automotive ecosystem, holding a variety of roles as a senior executive across sales, aftersales, customer experience, purchasing, supply chain and product development while at General Motors, Holden Australia and, most recently, Bapcor.

Filazzola said, “I am looking forward to joining Stellantis and working with the team across its robust suite of brands. With the company focus moving towards electrification and a new generation of vehicles from all brands being launched into the market, I feel like this is a great time to join Stellantis.”

Billy Hayes, Stellantis’ India and Asia Pacific Region senior vice president, announced the appointment. “With proven leadership capabilities and a diverse skillset, we are confident that Michael will continue to drive the growth and success of the Stellantis business in Australia. I also want to thank Kevin for his dedication and commitment to our business and the industry. He’s had an exemplary career, and I, along with the rest of the Stellantis team, wish him the very best.”

From Super Cruise to Ultra Cruise General Motors has announced that Ultra Cruise, the company’s next-generation advanced driver assistance system designed to ultimately enable handsfree driving in 95% of all driving scenarios, will have a 360-degree view of the vehicle through a unique sensor suite when it launches on the Cadillac CELESTIQ. GM’s Ultra Cruise sensor strategy is directly guided by the company’s philosophy of safely deploying advanced driver assistance (ADAS) technologies.

The destination-to-destination handsfree system will use more than just cameras to “see” the world. Ultra Cruise uses a blend of cameras, short- and long-

2 6 – OEM SNAPSHOT

range radars, LiDAR behind the windscreen, an all-new computing system and a driver attention system to monitor the driver’s head position and eyes in relation to the road to help ensure driver attention. These systems work together through “sensor fusion” to provide Ultra Cruise with a confident, 360-degree, three-dimensional representation of the vehicle’s surroundings.

“GM’s fundamental strategy for all ADAS features, including Ultra Cruise, is safely deploying these technologies,” said Jason Ditman, GM’s chief engineer for Ultra Cruise. “A deep knowledge of what Ultra Cruise is capable of, along with the detailed picture provided by its sensors, will help us understand when Ultra Cruise can be engaged and when to hand control back to the driver. We believe

consistent, clear operation can help build drivers’ confidence in Ultra Cruise.”

Over time, GM expects that customers will be able to travel truly hands-free with Ultra Cruise across nearly every paved public road in the United States and Canada, including city streets, subdivision streets and rural roads, in addition to highways.

Vehicles equipped with Ultra Cruise hardware will experience incremental enhancements through over-the-air software updates. GM is focused on expanding ADAS accessibility with the combination of currently available Super Cruise driver assistance technology and, soon, Ultra Cruise, bringing these technologies to more customers, on more vehicles, in more regions at more price points.

The backbone of retail operations BMW Group Australia paid tribute to its 46-strong retail network of BMW and MINI dealers at its annual dealer of the year awards function. The event saw dealers from across Australia receive plaudits for their outstanding achievements throughout 2022.

Multiple dealers were recognised for their triumphs in various categories related to BMW and MINI businesses. Four BMW and four MINI dealers received awards for achieving the highest scores in demonstrating excellence across numerous areas of the respective businesses. These awards reflect the dealers’ strong performance in customer service, sales, marketing and overall business operations.

Three new individual awards were introduced this year that put the spotlight on accomplishments in digital transformation, sustainability and customer excellence.

The Digital Transformation Award honoured the seamless integration of digital elements to enhance the customer experience, from effective deployment of apps to online sales platforms, and was awarded to North

Shore BMW. The Sustainability Award, which recognised efforts in recycling, reducing wastage and working towards a net zero future while also engaging with the community and developing transparent business practices, was won by Shepparton BMW. The Customer Excellence Award for going above and beyond to deliver exceptional, multi-faceted customer experiences was won by Brighton BMW. “Our valued dealer partners performed at a very impressive level in 2022, demonstrating continued commitment to our brands and achieving success in numerous areas of business while providing convenient services and memorable brand experiences for our customers,” said Wolfgang Buechel, BMW Group Australia’s CEO. “Our dealers continue to be the backbone of our retail operations and are integral to our valued customers and the overall automotive industry. We appreciate their continued commitment in the areas of digital transformation, sustainability and customer excellence, which supports our RetailNext strategy to provide a completely new brand experience for our customers.”

E-Transit is leading the way

Recognition of innovation

One year on, the Ford E-Transit van is the leader in helping Ford Pro customers shift to battery power.

A year after making its North American debut, the Ford E-Transit van has established itself as the leader of the pack in the all-electric commercial cargo van market. E-Transit is the best-selling electric cargo van in the United States and Canada, as well as the sales leader in Europe. As demand for the vehicle rises, Ford recently announced that it would be boosting E-Transit production at Kansas City Assembly Plant starting next month.

“Businesses looking to adopt battery electric technology is happening at a global scale, and E-Transit – along with the Ford Pro one-stop shop of software, services and charging solutions – is at the forefront of that revolution,” said Ted Cannis, Ford Pro CEO. “In its first year on the road, E-Transit has made an immediate impact, and we are just getting started.”

While other automakers are still announcing plans to bring electric vans to market, E-Transit has made sharp inroads into driving EV adoption. In the United States, 6,500 E-Transit vans were sold through December 2022 – including in all 50 states – accounting for more than 60% of the electric van market.

Across the United States and Canada, E-Transit customers have logged at least 12 million miles since the allelectric van arrived in February 2022. In that time, Ford Pro E-Telematics data shows that E-Transit drivers have saved more than 745,000 gallons of gas and more than 4.3 million kilograms of CO2 compared to comparably sized gaspowered Transit vans.

The versatile vans, including chassis cab and cutaway models, offer customers eight configurations to serve a wide range of business types, helping make it the market leader in 28 of 30 industries recognised by S&P Global.

Hyundai Motor Company’s IONIQ 6 has been named among the top three finalists across three categories in the 2023 World Car Awards.

Hyundai IONIQ 6 is among the finalists for 2023 World Car of the Year, 2023 World Electric Vehicle and 2023 World Car Design of the Year, respectively.

IONIQ 6 is based on the same Electric-Global Modular Platform (E-GMP) as the 2022 World Car of the Year, IONIQ 5, and has attracted a hugely positive response since it was unveiled last year.

IONIQ 6 has also won numerous prestigious awards during the past few months, named “Saloon of the Year” at the 2023 GQ Car Awards and “New Car of the Year” hosted by Le Guide de l’auto. Plus, it achieved a five-star safety rating and “Best in Class” selection in the “Large Family Car” category from Euro NCAP. The World Car Awards is an annual event that involves 100 international jurors from 32 countries as they test-drive and vote on a field of eligible vehicles.

The winners will be announced live at an awards ceremony during the 2023 New York International Auto Show on 5 April 2023. This is the 18th year of the World Car Awards’ partnership with the New York International Auto Show.

In addition, the 2023 Hyundai Elantra Hybrid Blue, Sonata Hybrid Blue and Kona Electric were named on the American Council for an Energy-Efficient Economy’s (ACEEE) list of “Greenest Vehicles of 2023”. In the growing, competitive green vehicle segment, each Hyundai vehicle’s lifetime environmental impact was analysed by ACEEE, scoring among a select group of standouts. This list specifies the twelve most environmentally friendly nameplates available to consumers this model year.

The National Collision Repairer – 2 7

Tech Talk with Glen Keddie

Feature

Farécla G360 – faster process and less rework In the highly competitive world of the body shop, any product that offers a significant cost saving whilst maintaining, or even improving, the quality of the finished work will always be enthusiastically embraced. Farécla’s G360 Super Fast Polishing System is just such a product, and its popularity is rapidly growing around the globe.

One of the key benefits of the Farécla G360 System is its remarkable economy of use. It requires between 30% and 50% less compound than other brands, which not only saves on product costs but also reduces clean-up time.

Furthermore, the system eliminates the need for expensive P3000 discs, which can be a significant cost for body shops.

The removal of P3000 and the ability to compound after P1500 rapidly speeds up the process from start to finish, saving money on product usage and labour time.

The speed of the G360 System enables faster polishing times – which means less labour time – and less electricity cost per job with increased productivity and throughput. Reduced polishing time also has the WHS benefit of reduction in the risk of operator exposure to hand-arm vibration, a significant concern in the industry.

The system’s cutting efficiency, resulting from a breakthrough in abrasive technology, is eye-popping and reduces the need for reworks.

Farécla’s G360 System’s performance has been further improved with the upgrade to the formulation of its optional step 2 product, Farécla G360 Finish swirl and hologram remover. The new formulation provides a deeper gloss, faster wipe-off, and noticeably quicker flawless finish on blacks and dark colours. Additionally, the new formulation boasts enhanced environmental credentials, with VOC content reduced to near zero. With the 100gm tube added to the range, it is now easier for body shops to try out the new formulation.

To maximise the cost effectiveness of the Farécla G360 System, there are ten tips that body shops can follow.

These include using the Super High Cut Pad for optimum performance in removing P1500 sanding scratches, correctly setting the machine speed,

2 8 – TECH TALK FEATURE

using light pad pressure, not polishing for too long, and always using two microfibre cloths. Good housekeeping is also critical, so ensure all machinery is well maintained and clean, and that pads are washed and spurred regularly.

Top 10 tips to boost cost effectiveness with Farécla G360 1. Don’t overapply – use between 30% and 50% less compound than you would normally use with other brands. Use sparingly – too much incurs additional and unnecessary costs and extra cleanup time and can clog the pad, reducing the effectiveness of the cut.

2. For optimum performance in removing P1500 sanding scratches, always use the Super High Cut Pad (GMC650).

This reduces the need to use P3000, which reduces cost and cycle time.

3. When using a rotary polisher, ensure the machine speed is set to the correct level between 1500 and 1800 RPM – too low or too fast will result in low product performance and increase polishing cycle time.

4. Apply light pad pressure. Don’t lean on the polisher or hold it at too steep an angle – it might sometimes cut quicker, but holograms, and therefore reworks, can result.

5. Don’t polish for too long – this can put micro-scratches into the surfaces, which then take more time to get out.

Using products that have a transparent film can help.

6. Knead a brand-new foam before first use and prime it with compound – this stops any initial “scratchiness” and prompts more effective polishing at the outset.

7. Always spur foam and wool polishing pads regularly. Wash them out with warm water and leave them to dry overnight to prolong their life. A buildup of compound from previous jobs will reduce cut and cause skating. Dried compound can put scratches into the surface.

8. Avoid polishing under-cured paint (paying particular attention to the baking oven panel bake temperature and cold spots, gun set-ups, and spraying technique). Soft paint cannot be polished effectively and may require reworking at a later stage.

9. Always use two microfibre cloths (dirty and clean) – learn the folding technique for always using a clean section of microfibre to avoid marring the finished surface.

10. Finally, good housekeeping is paramount to a successful outcome.

Ensure all machinery is well-maintained and clean, and ensure all pads are washed and spurred regularly.

The Farécla G360 Super Fast Polishing System is a game-changing product that has become increasingly popular in the body shop industry. Its remarkable cutting efficiency and speed make it a cost-effective solution that saves body shops both time and money.

Colourful solutions from PPG As two new three-layer Mazda colours get set to pose major challenges in the refinish paint shop, PPG has already developed local solutions for customers to take advantage of.

Mazda believes colour is a crucial element of its vehicles, and, as a result, it has continued to develop new, expressive colours to enhance the attractiveness of its products. This has seen two new options join the colour palette for local buyers.

Rhodium White Premium 51K A pure white inspired by Japanese aesthetics, where beauty is found in simplicity and the absence of superfluous elements. Rhodium White Premium 51K’s fine grain accentuates the shadows on the vehicle’s surface, complementing the metallic texture of this finish.

Artisan Red Premium 51F Marking the 10th year since the first Soul Red Premium was released, this new finish conveys the impression of a

red colour created by skilled artisans. It takes shape as highlights hit by light portray a fine-grained transparent red shining brightly, and a dominant shade produces an intense depth and richness with high contrast.

While both new colours are threelayer finishes, they introduce a different approach compared to past three-layer Mazda finishes, warns John Hristias, PPG Australia’s Sales Director.

“Refinish technicians need to be on alert for these new Mazda colours arriving in their paint shop. The 51K three-layer white is made up of a basecoat layer – like a traditional threelayer – a translucent mid layer and a clearcoat layer. However, for the first time, it’s not a pearl in the mid layer – it’s a metallic. This makes it a very challenging colour to refinish, and we would not recommend attempting it without technical support,” said Hristias.

“The 51F Artisan Red takes the same path as 46V Soul Red Crystal. It utilises Andaro special-effect pigment in the clearcoat and requires a double

bake process that increases cycle time.

Thanks to the strong relationships we have with global vehicle OEMs – including Mazda – we were able to access early information about these colours and take the opportunity to develop a solution for our local refinish customers.”

Hristias continued: “Using the combined expertise of our local Colour Laboratory at PPG Clayton and our training and technical teams across the region, we have done a lot of work on application and blending techniques.

To access that information, simply contact your PPG territory manager or your local PPG training centre. We would also recommend looking up the paint code when the vehicle is still at the estimating stage. This means your team is forewarned that these more challenging colours are coming through the system, allowing you to gather the necessary technical information and factor in training and extra job time to successfully complete them.”

The Mazda CX 60 in Rhodium White.

Artisan Red.

The Rhodium White premium paint layer structure.

The Artisan Red premium paint layer structure.

The National Collision Repairer – 2 9

Tech Talk with Glen Keddie

Feature

Get the most from your abrasives with 3M As the inventor of 3M Wetordry sandpaper and masking tape for the automotive industry nearly a century ago, 3M today is recognised in the collision repair industry as a leading manufacturer that brings innovative solutions to customers worldwide.

Leveraging proprietary technology platforms and knowledge of customer applications, 3M is able to develop differentiated solutions to meet customers’ needs. 3M application engineers in 3M’s Automotive Aftermarket Division visit collision repair shops all around the world, demonstrating new products and working with people in the collision repair industry with a wide range of processes and skill sets. The following are 3M’s key learnings on how to get the most from abrasives in the body repair process.

It all starts with the tool. Given that 150 mm discs are the most prevalent abrasive in the collision repair market in both Australia and New Zealand, let’s focus on the use of random orbital sanders (ROS). There are many things to consider, including tool orbit, backup pad, tool speed, down pressure and approach angle, which all lead to success in the hands of a technician. We start with two basic principles for selecting the correct ROS orbit in body shops: 8 mm with a firm backup pad for the body department and 5 mm with a soft backup pad/interface pad combo for the paint department will maximise value realisation of 3M abrasives while reducing the risk of burn-through in the paint shop with 5 mm tools. The use of 2.5 or 3 mm orbits is no longer advised due to the negative

impacts they can have on your abrasive performance, as low tool orbit contributes to low cutting power.

Secondly, 3M recommends that technicians use a controllable medium tool speed with reasonable down force and low approach angle to the substrate. Sanding with a high angle can lead to difficulties in creating flat surfaces while also contributing to the premature wear of an abrasive, which translates to high consumption rates.

To ensure technicians are using proper settings and techniques, we use a visual training aid, seen here on the right. Draw 2–3 lines on the backup pad with a permanent marker: if the operator is using too high a speed or not enough down force, the lines will be difficult to see and will track around the tool quickly like old-fashioned sanders locked into a grinding mode. This will lead to abrasives wearing prematurely and burn-through along the panel edge.

When tool speed and down force are set appropriately, it allows the ROS to engage in its sanding pattern, and you’ll see the lines tracking slowly around the pad. The tool will be doing more orbiting than rotating. This will lead to more effective sanding, longevity in abrasive life, enhanced control and improved surface finish.

Now that proper sander selection and use are addressed, let’s review the best practices for dent repair finishing and blend panel prep. Technicians in the paint shop often say their two concerns are inline scratches from incomplete featheredge and burnthrough on blend panels. For the panel shop, it is paramount to the final quality

of the repair that they properly featheredge any damage repairs in an appropriate grade to remove all inline scratches before sending the vehicle to the paint department. Inline scratches are the number one cause of what is called “repair mapping”, which is the ability to see the repaired area postdelivery of the vehicle.

The last thing the technician wants to do is extend the size of the repair because of being a little too aggressive with the sander and burning through the panel edge. So, 3M recommends starting with proper hand-sanding techniques. Frequently, technicians sand the panel with a ROS first, then come back to sand the “picture frame” around panel edges and hard-to-reach areas by hand.

Instead, 3M recommends taking a Scotch-Brite pad, flexible abrasive sheet, or whatever product is preferred for use on blends and starting with this on the next job.

Anticipate and sand the hard-to-reach areas and panel edges completely to remove the sheen prior to sanding the larger areas by machine. This will allow the prepper to get a proper preparation of the edges and hard-toreach areas without burning through, and it will also allow them to remove adjacent inline scratches from the larger panel surface by finishing with the ROS. For additional information regarding 3M abrasives, power tools, best practices or standard operating procedures, please contact the local 3M collision repair specialist or visit www.3m.com.au/collisionrepair.

The guiding lines on the backup pad.

The Cubitron II sanding disc.

3 0 – TECH TALK FEATURE

BMW has reinvented the approach to body and paint technician training BMW’s training for body and paint technicians is at the leading edge of the repair industry, from deployment of globally certified specialised education programs to initiatives that support the optimum handling of advanced materials and construction methods.

The BMW Group has established itself as a world leader in premium mobility solutions, offering a rapidly evolving vehicle line-up that integrates an increasing number of electrified models and variants. By 2025, BMW Group will increase its sales of fully electric vehicles by an average of more than 50% per year – more than 10 times compared with 2020.

The meteoric increase in electrified models, both those on sale and those on the road, requires a rethink in the approach to vehicle repair, from attitudes to training and the equipment used to carry out the work.

The changes begin with staffing, specifically technicians and estimators.

The long-held view in the body repair industry that technicians are merely parts fitters is both outdated and irrelevant.

Technicians must be trained and educated to a high level amid a fast-changing world and the advent of increasingly complex vehicle systems and technologies.

Equally, estimators require an advanced state of knowledge to equip them to complete an accurate estimate before the works are carried out on any

BMW product.

The BMW Group takes a proactive approach to ensuring its technicians and estimators are fully trained in how to interpret a BMW-created repair instruction while also being fully versed in vehicle development that is in step with global guidelines. In 2020, BMW Australia embarked on a rapid expansion of its accredited national vehicle repair program that enabled the repair of BMW Group products to a structural integrity and quality that matched or exceeded the levels of the factories where the vehicles were manufactured.

A factory-certified training program for BMW body and paint repair put the brand at the forefront of the industry with the ability to repair advanced components, including carbon fibre and the sophisticated, space-age structural elements involved in the construction of electric vehicles.

In addition to carbon fibre, BMW Group vehicles integrate a wide array of materials that demand specialised treatment and knowledge, including steel, high-strength steel (in nine levels), aluminium (cast, pressed and extruded), plastics, glass and thermal plastics.

BMW VIN-specific repair instructions, developed and tested by BMW engineers, are essential to the appropriate handling and tooling required during the repair process.

Generic or altered repair instructions

are not acceptable as they are not in step with the sophistication of modern vehicle construction and the nuances between models and variants.

The process of globally certified training programs, shared knowledge and carefully considered deployment of specialised skills underlines BMW Group’s dedication to a holistic repair ecosystem that delivers an OEM standard in quality and also repair integrity for the ongoing protection of occupants.

The BMW Group not only recognises and values the role of technicians and estimators; it is also dedicated to ongoing training well beyond the standard four-year apprenticeship in body and paint repair.

The company sees the education of specialists as a lifetime process where skills are constantly updated in line with the rate of vehicle development and industry changes.

Accredited BMW body shops across the country are interested in hearing from those who would like to train as a BMW body or paint technician and benefit from the knowledge and experience of one of the world’s most progressive and forward-thinking automotive manufacturers.

For more information, please contact Glen Keddie, BMW Group Australia Bodyshop Network Development Manager, via email E: Glen.Keddie@partner.bmw.com.au

BMW carbon-fibre training with I-CAR's Jason Trewin.

BMW iX carbon-fibre up close.

The National Collision Repairer – 3 1

Global News Check out PPG’s video LINQ Looking to get the lowdown on the trailblazing PPG LINQ digital ecosystem? The PPG Refinish ANZ YouTube channel is a great place to get a sneak peek into this cool new tech.

A picture might say a thousand words, but a video is an even better way to get a detailed message across.

And this makes the PPG Refinish ANZ YouTube channel a valuable 24/7 resource for industry professionals across the region. For example, you will find informative videos about the latest, very cool technologies being rolled out to customers under the PPG LINQ banner. Just a couple of simple clicks and you can watch a step-by-step rundown on how the MoonWalk automated dispensing system produces ultra-precise, time-saving Envirobase High Performance colour mixes, even in tiny volumes or when miniscule amounts of tinter are required.

The latest videos introduce the revolutionary PPG DigiMatch spectrophotometer and PPG VisualizID 3D colour visualisation software.

Because they take a giant leap into the digital colour space, it can take a

moment to get your head around just how easy they are to operate and the positive impact they have on the entire colour-matching process. Rather than listening to hearsay or rumours, you get an accurate, easy-to-follow insight into how DigiMatch’s built-in digital colour camera gathers data from six imaging angles and six reflectance angles.

Once this highly detailed colour and texture information is transferred to the VisualizID function, paint technicians can compare a 3D digital rendering of the target vehicle colour against a clear digital

image of every Envirobase High Performance basecoat colour formula within the PPG database. It lets you confidently choose the correct colour match without using a drop of tinter or going through the spray out card process.

Once you have checked out YouTube (www.youtube.com/ppgrefinishanz611/vide os) to see the incredible potential of the latest PPG technology, it’s a simple matter to contact your local PPG territory manager to arrange an in-person demonstration – you won’t be disappointed!

Hyundai’s SangYup Lee: World Car Person of the Year 2023 SangYup Lee, executive vice president and head of Hyundai and Genesis Global Design Centre, is the 2023 World Car Person of the Year, according to the World Car Awards (WCA) jury panel representing over 100 industry experts and journalists.

Remarkably, this is the second consecutive World Car Person of the Year win for Hyundai Motor Group. Luc Donckerwolke, president and chief creative officer of Hyundai Motor Group, was last year’s winner.

This year, WCA recognised Lee as the creative mind behind some of the most stunning and innovative concept and production cars unveiled in 2022, including Hyundai IONIQ 6, the all-new KONA and the N Vision 74 rolling

3 2 – GLOBAL NEWS

lab, which took the public by storm last summer.

Notably, WCA honoured Hyundai IONIQ 5 – for which Lee led the design – with several honours last year at the New York International Auto Show, including World Car of the Year, World Electric Vehicle of the Year and World Car Design of the Year.

The jury noted that Lee’s strong design philosophy, vision and leadership have been instrumental in shaping Hyundai’s new design language, as shown by the brand’s recent successes. He continues to be a driving force behind the brand’s commitment to creating iconic and emotional designs.

“This honour is not the recognition of an individual but a testament to a shared collective passion for creativity encouraged by the dedication

of Hyundai’s top management, who set us high standards to achieve. It is the unwavering diligence of the many talented people who contribute to making Hyundai Design what it is today,” said Lee. “Hyundai’s exceptional leadership presents us with thought-provoking challenges, and each design team member, in turn, provides invaluable support to deliver successful results.

Hyundai is taking on many challenges, but this is just the beginning. We believe our greatest achievements lie ahead of us.”

Eligibility for the WCA Person of the Year award depends on candidates having made a significant contribution to the global automotive industry with global repercussions during the calendar year.

SangYup Lee, World Person of the Year.

AAA reports fear of self-driving cars is on the rise Drivers are increasingly anxious as autonomous technology advances.

The American Automobile Association’s (AAA) annual automated vehicle survey results show that while there is still a high level of interest in partially automated vehicle technology, attitudes toward fully self-driving vehicles have become increasingly apprehensive.

This year there was a major increase in drivers who are afraid, rising to 68% compared to 55% in 2022, which is the biggest increase since 2020. AAA believes automakers must be diligent in creating an environment that promotes the use of more advanced vehicle technologies in a secure, reliable, and educational manner. This includes the consistent naming of vehicle systems available to consumers today.

“We were not expecting such a dramatic decline in trust from previous years,” said Greg Brannon, director of automotive research for AAA. “Although with the number of high-profile crashes that have occurred from over-reliance on current vehicle technologies, this isn’t entirely surprising.”

Even with advancements made in

recent years, these findings suggest improvements are still needed to build public trust and knowledge surrounding emerging vehicle technology. There is also a need to dispel confusion around automated vehicles. AAA’s survey found that nearly one in ten drivers believe they can buy a vehicle that drives itself while they sleep. Currently, no vehicle that would allow someone to disengage from the task of driving completely is available for purchase by the public.

This perception could stem from the misleading or confusing names of vehicle systems on the market. AAA found that 22% of Americans expect driver support systems, with names like Autopilot, ProPILOT, or Pilot Assist, to have the ability to drive the car by itself without any supervision, indicating a gap in consumer understanding.

What are advanced driver assistance systems (ADAS)? Consumers aren’t entirely opposed to advanced vehicle technology.

In fact, six in ten drivers in the United States would “definitely” or “probably” want these systems in their next car purchase.

While ADAS includes blind spot warning, adaptive cruise control and automatic emergency braking, active

AU: 1300 007 650 sales.au@saint-gobain.com

driving assistance (ADA) is also considered ADAS. However, it differs in functionality from other systems as ADA combines braking, accelerating, and steering through the combined use of adaptive cruise control and lane-keeping assistance. This technology actively assists the driver compared to other ADAS that only turns on when needed.

ADA is also the only ADAS classified as Level 2 automation as defined by the Society of Automotive Engineers.

This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out the website at: www.collisionweek.com

Global News 3M recognised as a Top 100 Global Innovator 2023 The annual Top 100 Global Innovator list from Clarivate, a global leader in connecting people and organisations to intelligence they can trust to transform their world, identifies organisations at the pinnacle of the global innovation landscape. It measures excellence focused on exceptional consistency and scale in innovativeness. 3M is one of 19 companies globally that have been included every year since the list’s inception in 2012, and this continues into 2023.

“Science and innovation are at the heart of what we do at 3M. We are honoured and proud to receive this prestigious annual recognition as a top global innovator for the 12th consecutive year,” said John Banovetz, 3M’s executive vice president, chief technology officer and head of environmental responsibility. “Game-changing innovations require vision, imagination, inspiration and collaboration. Our commitment to innovation is just one way we live our purpose to unlock the power of people, ideas and science.”

3M’s portfolio of more than 60,000 products includes some of the world’s most iconic brands, such as Post-it Notes and Scotch Brand Tape, as well as vital science and innovation that continuously solves commercial and industrial customers’ problems and advances products and technology worldwide.

The company invests more than $2 billion in R&D annually and has been awarded over 131,000 patents in its history, including 2,600 last year. Recent 3M innovations include a technology that could help make the development of green hydrogen more cost-effective and efficient.

“At Clarivate, we aim to bring clarity to the complex. Our focus is to pore over what humanity knows today and to put forward the insight that explores all possible horizons; that

enables transition and transformation,” said Clarivate’s chief product officer, Gordon Samson. “We acknowledge the Top 100 Global Innovators 2023 – companies and organisations that know that innovative ideas and solutions to current challenges not only bring rewards to their businesses but also foster genuine improvements in society.”

Clarivate uses a complete comparative analysis of global invention data to assess the strength of every patented idea, using measures tied directly to their innovative power to generate the Top 100 list. To move from the strength of the individual idea to identify the organisations that create them more consistently and frequently, Clarivate sets two threshold criteria that potential candidates must meet and then adds a measure of their patented innovation output over the past five years.

To learn more about the Top 100 Global Innovators 2023, visit: https://clarivate.com/top-100-innovators/

Autel and Repairify announce exclusive long-term agreement Repairify Inc. and Autel U.S., a wholly owned subsidiary of Autel Intelligent Technology Corp. Ltd, have announced an exclusive long-term collaboration agreement for the delivery of Repairify’s patented global OEM remote solutions for diagnostics, calibrations, and programming through Autel’s remote capable products across North America.

As part of the agreement, Repairify will integrate its leading patented global remote diagnostic, calibration and programming solutions as a new service offering into a revised version of Autel’s Remote Expert platform.

Repairify and Autel will jointly manage the platform, which will now offer customers the choice of using the certified and warrantied OEM remote solutions from Repairify, along with the independent remote experts (vetted for their experience) who are already serving the platform.

Autel’s Remote Expert, launched in 2022, provides customers with onsite

3 4 – GLOBAL NEWS

aftermarket scanning and access to remote OEM tools supported by experienced professionals. Remote Expert is available through the Autel MaxiSYS Ultra, Ultra EV, MS919, MS909, and MS909 EV diagnostics tablets and will also be expanded into Autel’s ADAS calibration systems.

Autel U.S. CEO Chloe Hung said: “We are excited to enter into this collaboration with Repairify. Autel developed the Remote Expert platform to provide our users with remote access to specialised and experienced module programmers and diagnosticians. We are very proud that its success drew the attention of a company of such quality and industry success as

Repairify. We are confident that this partnership will benefit both companies and, most importantly, be of immense value to our users.”

According to the companies, combining the Repairify remote services solutions program with the Autel Remote Expert Platform delivers what automotive repair professionals have requested for years: a seamless experience that delivers fast, accurate, certified and safe vehicle repairs with the choice of aftermarket or OEM tool support.

“Since its launch into the North American market in 2005, Autel has been known for its consistent delivery of leading innovative solutions across the mechanical and collision markets,” said Cris Hollingsworth, President of Repairify Global Holdings. “Repairify is honoured to embark on this partnership and to broaden the reach of our solutions through the new and existing Autel network of customers.”

This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out the website at: www.collisionweek.com

Future Leaders Proudly sponsored by IAG

Paul Rubino Sheen Panel Service THE LATEST FUTURE LEADER OF THE INDUSTRY AWARD WAS PRESENTED AT THE SHEEN RESERVOIR FACILITY TO PAUL RUBINO, SHEEN PANEL SERVICE 2022 AUTOBODY REPAIR APPRENTICE OF THE YEAR Following a brief introduction, MC for the occasion, George Manos, IAG’s industry risk and governance manager, welcomed the guests and thanked Sheen’s Joe Pasquale and the team for hosting the event. He then invited Pasquale to say a few words.

“Paul is a great asset to the team, and we were so pleased when he came to us at Bulleen in 2019. Since then, it’s been a real pleasure watching him grow and develop. He has a can-do attitude, is always looking to learn and is always willing to lend a hand. He also thinks ahead and was one of the first to enrol in a recent EV training program,” said Pasquale.

In absentia, I-CAR Australia noted that it was clear that Paul has a strong commitment to self-development and encouraged him to put that learning into practice and pursue his dreams. Manos presented two I-CAR training vouchers on behalf of I-CAR Australia, recognising Paul’s award.

Manos then invited Paul to come forward for an impromptu interview: GM: Tell us where you grew up and how you came to be involved in the automotive industry.

PR: I was born and raised in Lalor and completed school at Thomastown Secondary College. It was always my dream to have a career in automotive.

when it was announced that I had won. It really was a great honour as there are so many good apprentices at Sheen.

GM: And where do you see yourself in, say, five years’ time?

PR: This year, I will finish my apprenticeship and become a qualified technician. In the short term, I will focus on becoming the best tradesman that I can be. Who knows where this may lead – perhaps running my own Sheen shop.

GM: And finally, what is the car you would really like to work on?

PR: While every accident is different, and every brand has a different process, I treat every job the same irrespective of the brand. I don’t really have a favourite; I just enjoy fixing the cars.

Manos then congratulated Paul on his achievements and presented the Future Leader of the Industry certificate. He concluded: “IAG proudly continues its partnership with the National Collision Repairer on this great initiative, particularly as it aligns so well with IAG’s own values.”

On receiving his award, Paul said: “I am extremely grateful for the support of the Sheen team, particularly Joe [Pasquale], who has supported and guided me since day one. I also want to thank I-CAR Australia and IAG for their support of this award.”

Editor: We congratulate Paul and wish him every success in his career. With such strong support from within the Sheen Group, he is indeed a worthy Future Leader of the Industry.

GM: So, what attracted you to the collision repair industry and to panel beating in particular?

PR: My dad Nick is a motor mechanic, so I found my way around cars from a very young age. I wanted to do something different to dad, and autobody repair was the perfect fit.

GM: So, how did you find your way into Sheen Panel Service?

PR: I was looking for an apprenticeship, and I responded to an ad. My dad and I went to the interview and met with Tony Todaro and Joe Pasquale. I was so pleased when I was offered an apprenticeship.

GM: What can you tell us about the Sheen Apprenticeship Program at Kangan Institute?

PR: The program is really great because we get to know and learn from other apprentices in the Sheen network, which really helps to develop our fundamental skills.

GM: I believe you were successful at Kangan Institute’s 2022 Industry Excellence Awards. How was that experience?

PR: I was nominated by Joe Pasquale and was really thrilled

Paul Rubino with George Manos (L) and Joe Pasquale.

IAG’s ongoing support and sponsorship of these awards is greatly appreciated, as is the support from I-CAR Australia, who donates two training courses valued at over $500 to each Future Leader of the Industry.

3 6 – FUTURE LEADERS

CollisionRepairer THE

NATIONAL

A fully integrated business ENTREPRENEURIAL WOMEN FUTURE LEADERS LIFETIME ACHIEVEMENT MOVERS & SHAKERS SYMPOSIUM Proudly sponsored by

Acknowledged by the industry as the leading magazine

Network Connect Recognise www.nationalcollisionrepairer.com.au

Industry Training and Events

Course Spotlight

proudly brought to you by I-CAR Australia

Honda has released body repair news for the

2023 HR-V model ADAS diagnostics - when the calibration fails Overview ADAS diagnostics – when the calibration fails is a 45-minute course that introduces advanced driver assistance systems (ADAS) diagnostics. Adopting a problem-solving mindset is essential to properly identify errors if a calibration fails. This requires an understanding of the sensors used in ADAS, the communication network, and interactions with other systems on a vehicle.

To trace a failed calibration to its root cause, asking questions and seeking answers is important to determine how to diagnose the ADAS failure.

Students will learn how to apply ICAR's five-step process using strategies with diagnostic trouble codes (DTCs) and without them.

Honda has released a Body Repair News bulletin for the 2023 Honda HR-V. This document provides relevant repair information at a glance for this redesigned vehicle.

The 2023 HR-V Model Series: New Body Repair Information document gives an overview of some of the features of this model that may cause changes in how the vehicle is repaired.

It highlights updates to Honda’s advanced driver assistance system (ADAS), including calibration requirements and a template to aid rear bumper repair or replace considerations.

The camera near the rear-view mirror (multipurpose camera) will no longer be accompanied by a millimetre radar unit. Honda states: “The multipurpose camera allows both dynamic and static aiming. Technicians now have the option to do either type of aiming depending on what their repair facility allows, or weather and traffic conditions.”

The sensors in the quarter panel behind the bumper cover (blind spot information) can now self-learn after resetting the learning status with the i-HDS. Honda also provides details for repair considerations of the laser brazed roof and radiator core support (bulkhead).

Honda states that while this is a summary, it advises always referring to the body repair manual for complete repair information.

To access technical information bulletins, body repair manuals and diagnostic software for all Honda vehicles sold in Australia, visit: www.right-2-repair.com.au/ Some of this

Course Code VT440E01 Course Format Online Training with post-test I-CAR Credit Hours 1 Hour I-CAR Points 0.25 Pro Level Role Relevancy Estimator Assessor Non-Structural Technician Structural Technician

Honda 2023 HR-V.

Contact: I-CAR Australia Office and Postal Address: Unit 1, 100 Park Road, Slacks Creek Qld 4127

3 8 – INDUSTRY TRAINING AND EVENTS

Telephone: 07 3219 9088 email: admin@i-car.com.au

Calendar of events

Course Spotlight

KNOWING WHAT’S COMING UP AND WHEN IT’S ON

RockyNats 7 to 9 April 2023 – Rockhampton Meguiar’s MotorEx 6 to 7 May 2023 – Melbourne National Collision Repairer Symposium23 2 June 2023 – Sydney

Training contacts 3M Australia George Di Scala Tel: 0400 382 649 AkzoNobel Paul Horvath Tel: (03) 9644 1711

PPG Australia Pty Ltd www.ppgrefinish.com.au/training VIC/TAS:(03) 8586 0000 NSW/ACT: (02) 9854 6600 QLD/NT: (07) 3823 8000 SA: 0412 832 919 WA: 0437 902 125

Axalta Coating Systems Product training Axalta services Tel: 1800 292 582

Protec Tel: 1800 076 466

BASF Australia Ltd James Green Tel: 0402 110 378

Saint Gobain Customer Service Tel: 1300 007 650 Michelle Morgan Tel: 0425 516 894

Dents R Us Training Academy Laury Chibnall Tel: 0438 383 555 iBodyshop E: seminars@ibodyshop.com Tel: 1300 361 541

SAPE Automotive Training Academy Tel: (02) 9772 9000

Damage discovery for ADAS sensor mounting locations Overview Damage discovery for ADAS sensor mounting locations is a 45-minute course that presents the foundational principles of ADAS sensor placement and orientation.

Students learn to use visual cues to identify possible sensor and mounting location damage, in addition to comparative measuring techniques for sensor positions.

These techniques assist in damage discovery methods. The course includes videos on measuring front and blind spot sensor-mounting locations.

Course Code VT465E01 Course Format Online Training with post-test

sia Abrasives Tel: 1300 742 123

I-CAR Australia Brisbane Office Admin Tel: (07) 3219 9088

Thatcham-Escribe www.thatchamescribe.com.au Tel: 1300 769 348

Stork Tactica (Fusor and Farecla) Tel: (03) 9560 6060

U-POL Tel: 0400 366 483

Mipa Australia Pty Ltd Tel: (03) 9739 8800

Sherwin Williams Tel: (02) 4368 4054

I-CAR Credit Hours 1 Hour I-CAR Points 0.25 Pro Level Role Relevancy Estimator Assessor Non-Structural Technician Structural Technician

The National Collision Repairer – 3 9

Custom Corner with Owen Webb

Two great shows...

Extreme Auto Expo How good it was to be back in Adelaide for Extreme Auto Expo late last year.

Geof Tartoosie has been presenting this show for over 15 years in various formats and has now struck the right mix with set up on Friday morning for a Friday night opening starting at 5 pm and going through to 10 pm, then all day Saturday from 9 am to 5 pm.

This was also a round of Meguiars Superstars, where four qualifiers got an invitation to MotorEx 2023. As with many events at this time, Tartoosie battled the weather but got the show bumped in, with around 200 entrants and good spectator numbers over the two days.

Extreme always has a large variance of vehicles, with Elite, Street Elite, Muscle cars, Tuff Street, Race cars, JDM (Japanese domestic market), Exotics and some awesome bikes. The standout car was Brenton Dalwood’s ’35 Ford Coupe,

last year’s Grand Master from MotorEx, built by Brenton and his son Brad. It is one of the best cars ever built in this country.

This was a 10-year build and was almost flawless across all the judging areas. There were many 3D printed parts and electronics throughout the car to keep it up with today’s technology. Brenton debuted this car at Extreme in late 2021, won every event he attended over the last 12 months, including MotorEx, and is now driving it. In fact, he had just used it for his daughter’s wedding and even cruised down a gravel road!

Adelaide has always been exceptional for beautifully restored Muscle cars. This year there were several HT, HK and HG Monaros and a couple of XW GT Falcons. One in the build from Southern Classics is a Phase 1� GTHO, which is truly amazing. These cars are over-restored – way better than they ever were off the factory line but worth around $1 million for this

quality of car. The work from Southern Classics is exceptional as they make the majority of the panels required, including quarter panels for XA–XC Falcon coupes, which you can no longer buy as so many are being restored.

We qualified four cars for MotorEx: an HT Holden Monaro, a ’34 Chev Tudor hot rod, an LX Torana hatchback, and a brand-new LC Pro Street Torana. These cars will join another 22 cars at MotorEx on 6 and 7 May in Melbourne to fight for the Grand Master award. There will also be 21 previous winners on display as we start the MotorEx Hall of Fame.

This is something close to my heart as we have to preserve and display our history, be proud of these builds, and see the progression and innovation of these builders.

Another great Extreme Auto Expo culminated with the Saturday night cruise featuring over 200 cars. We look forward to it all happening again in November.

Brenton Dalwood’s '35 Ford Coupe.

New twin turbo LC Torana which qualified for MotorEx.

This '41 Ford ute was a real standout.

This awesome custom Harley took out Top Bike.

4 0 – CUSTOM CORNER

The Goulburn Car and Motorcycle Show We also saw the resurgence of this show after a two-year hiatus due to the pandemic and a washout last year. To be on the safe side, the organisers moved from the Goulburn Showground to Wakefield Park Raceway on the outskirts of town so they could use all the undercover pit areas, parts of the race circuit and all the grass areas surrounding the track.

It was a small organising group but done really efficiently, which was just as well as, although they were expecting around 150 to 200 vehicles, 500 cars and 200 bikes turned up for a cracker

day of weather and vehicles. There were some good traders with Auto One and Kinchrome tools, who gave away three tool chests on the day, and the local radio with some great interviews.

Obviously, there was a great variety of vehicles, some top-shelf Muscle cars, XW, XY and XA Falcons, Mustangs, Hot Rods, Monaros, and some awesome Toranas on display.

The number of original vehicles or restored back to standard was impressive. Early Holdens and Fords are taking people back to their past, with so many families just loving cruising and attending these shows.

There were also race cars, trucks and

awesome bikes, including Euro, British, Harleys and baggers.

Everyone had a great day looking at the cars, chatting in the great outdoor weather, and just shooting the breeze.

Top judged cars included the LX Torana from Extreme Auto Expo that had just qualified for MotorEx, a top XY from Red CentreNATS, a really neat ’41 Ford pickup and the best HR ute that was turned into an X2 Premier.

They raised over $10,000 for the Police and Community Youth Centres, helping the young kids and also put enough away to do a bigger and better show next year.

A V6 Capri in all its glory.

They came in all shapes and sizes.

A selection of the 200 bikes on display.

Top Bike on the day, Kandy Bagger.

Owen Webb is a leading figure within the auto re-styling and vehicle modification industry and a Lifetime Achievement Award inductee. He is Technical and Training Manager at Concept Paints.

The National Collision Repairer – 4 1

Stateside with John Yoswick

ADAS functionality: Does its critical nature necessitate vehicle safety inspection programs?

Introduction Prompted by the increased advanced driver assistance systems (ADAS) on vehicles worldwide, there was a recent industry discussion about governmentmandated vehicle safety inspections in the United States. As drivers become increasingly reliant on ADAS, is there a place for regulators to help ensure those driver assistance features are functioning properly?

About 15 US states currently have some sort of periodic safety inspection for vehicles, but most are checking things like lights, tyre tread and brake conditions. There was consensus among panellists at a discussion during a recent Collision Industry Conference (CIC) that those existing state safety inspection programs will have to evolve – and more US states are likely to implement some type of safety inspection program.

“With the advent of more semiautonomous vehicles, automatic driving features, in my opinion, this is going to come to pass at some point,” said Chuck

Olsen of AirPro Diagnostics. “This is going to have to be addressed for the safety of the motoring public. We need to be involved as an industry so that we make sure it is done right, not just have legislation coming at us that isn’t correct.”

Having spent much of his career on the mechanical side of the industry, Olsen believes that “collision shops are better equipped to perform a periodic type of inspection than the classical mechanical shop.”

New study fuels interest Bill Dell of Opus Inspections said required vehicle inspections – whether for safety or emissions – can be challenging to enact because they can be viewed as a new tax or a politically unpopular mandate. But a new study released last [northern] Autumn by Carnegie Mellon University may help change that. Dell (who disclosed that his company was one of the sponsors of the three-year, peer-reviewed study) said the study looked at 44 years of

accident data, comparing US states with vehicle safety inspections to those without. The study found that the states with such programs experienced a 5.5% lower rate of vehicle fatalities.

“That may not sound like very much, but there’s 30,000 fatal crashes every year in the United States, so that means 1,400 passenger lives per year could be saved,” he said. “That’s the equivalent of a few airplane crashes.

We’re using this information to try to educate policymakers and legislators around the country. And we’re having some success. I think we’re seeing movement in states taking a new interest for the first time in decades.”

Rather than a patchwork of programs that vary widely by state, Dell said he’d prefer the National Highway Traffic Safety Administration (NHTSA) in the United States develop some national standards or guidelines for the programs. There are efforts underway to get federal funding and a mandate for NHTSA to at least study the issue.

Bill Dell.

Chuck Olsen.

Scott Benavidez.

4 2 – STATESIDE

“Barring that, I think what you will see is leadership from a few states that will help others come along,” Dell said.

Shop owner conducts inspections Another panellist at CIC, New Mexico shop owner Scott Benavidez, has some experience conducting a state-mandated vehicle safety inspection. Since 2016, New Mexico has required anyone selling a used vehicle to disclose if the vehicle has sustained damage exceeding 6% of its value. Benavidez said he has about half a dozen inspectors looking at more than 7,000 used vehicles a year, primarily for used car dealers.

“We rewrite an estimate based on how much damage we think it had and if there’s any safety-related issues to it,” Benavidez said. “Then they can disclose that, so the consumer knows what they’re buying, or about 90% of the time, the dealer gets the safety issues fixed.

It’s interesting what we find. It could be something as simple as someone [who repaired a vehicle] not putting a bumper absorber back in. We see that a lot.”

Benavidez said used car dealers

initially hated the program because almost every vehicle failed the safety test. “However, they have gotten smarter about what to look for in the vehicles they are buying to resell,” he said of the dealers. “Fast-forward to today, and we don’t see as many safety issues as we did when we first started this. The dealers are now excited about the law. They like what it does for their product and for the consumer.

Consumers like it because they know exactly what they’re buying.”

Inspections could improve repairs Another panellist, Mark Olson of VECO Experts, agreed with others that, given the importance of maintaining the functionality of ADAS, more states will conduct periodic vehicle safety inspections in the future.

“In the next 10 years, annual inspection of safety systems on cars is going to become very real,” Olson said. “In my opinion, we’re not going to escape it.”

He added that regulators will start to recognise that less safe vehicles are being brought into states without such

programs by those who know those vehicles will fail the inspection required in their current state.

“If they know it’s not going to pass in New Mexico, they’re going to kick it off to Idaho or Montana where there isn’t an inspection,” Olson said. He also sees a similar shift in vehicles that can’t pass an emission test coming into states without such tests. “That’s why having a nationwide scenario might be a really good idea. I’m not saying I’m in favour of the government doing anything. But it may take that.”

According to Olsen, regular safety inspections could also help ferret out incomplete or poor quality collision repair work. “If you can’t get the vehicle tags renewed without passing, that would actually bring the level up in our industry.”

Editor: Once again, an industry forum in the United States may well give us something to think about as we, too, have various regulations around the country and inconsistencies from state to state.

John is a freelance writer based in the United States who has been writing about the automotive industry since 1988, he is also the editor of the weekly Crash Network www.CrashNetwork.com

Stork Tactica

Call: 03 9560 6060

www.storktactica.com.au

CollisionRepairer THE

NATIONAL

LIFETIME s d r wa Achievement

The National Collision Repairer Lifetime Achievement Awards, which began in 2007, was created to acknowledge the dedication and commitment of the men and women who have contributed to the collision repair industry over and above their “day job” and which extends beyond the scope of their local area.

There are now 54 inductees on the Honour Roll, of which there are five international recipients, from the New Zealand, United States and Sweden, who have all not only contributed to the development of the industry in their own countries, but also left an indelible mark on the Australian collision repair landscape.

These are the changeagents of our industry who

A

have shaped, built, developed, influenced and, more recently, disrupted the industry, in many cases in the face of adversity and against staunch opposition. This award recognises the recipients’ perseverance, contribution and experience, which in total amounts to 1,900 years!

Importantly, we continue to attract sponsorship that is a veritable who’s who of the

collision repair industry, many of whom have been with us since the inaugural awards.

So, once again, we take this opportunity to express our gratitude to the individuals and their organisations who support this initiative that truly does “honour the past”.

2012 Lifetime Achievement Awards dinner.

The National Collision Repairer Lifetime Achievement ‘Honour Roll’ Richard Nathan 2007 ..................................

John Zulian 2012 ..................................

Garry Clear 2018 ..................................

David Weatherall 2007 ..................................

Tom Vukelic 2013 ..................................

Cec Simpson 2018 ..................................

Terry Flanagan OAM 2008 ..................................

Robin Taylor 2013 ..................................

Michael Wilkinson 2018 ..................................

Marshall Duncan 2008 ..................................

Ray McMartin 2013 ..................................

Mark Czvitkovits 2019 ..................................

Graham Winter 2008 ..................................

Colin Edwards 2013 ..................................

Martin Stone AM 2019 ..................................

Jeff Hendler (Int) 2008 ..................................

Ian Wilkinson 2014 ..................................

Julie Wadley 2019 ..................................

Max Chanter 2009 ..................................

Julie Thomas 2014 ..................................

Walter Zuber (Int) 2019 ..................................

John Howes 2009 ..................................

Brian Johnson 2014 ..................................

Brad Franklin 2020 ..................................

Robert Renwick (Int) 2009 ..................................

Terry Feehan 2014 ..................................

Jim Vais 2020 ..................................

David Newton-Ross 2009 ..................................

Owen Webb OAM 2015 ..................................

Jeff Williams 2020 ..................................

Wayne Phipps 2010 ..................................

Phil Nixon 2015 ..................................

Steve Economidis 2021 ..................................

Richard Pratt 2010 ..................................

Trevor Parkes 2015 ..................................

Garry Maher 2021 ..................................

Bob Rees 2010 ..................................

Tony Warrener OAM 2016 ..................................

Peter McMahon 2021 ..................................

Lance Weiss 2011 ..................................

Brenton Abbott 2016 ..................................

Rob Mildenhall 2021 ..................................

Mark Brady 2011 ..................................

Michael Killen 2017 ..................................

Tony Cafasso 2022 ..................................

Don Wait OAM 2011 ..................................

Carl Tinsley 2017 ..................................

Michelle Morgan 2022 ..................................

Tony Farrugia 2012 ..................................

Per Madsen (Int) 2017 ..................................

Peter Ruggeri 2022 ..................................

Bob Christie

Rex Crowther (Int)

Darren Wales

2012

2012 Inductee – Tony Farrugia.

2017

2012 Inductee – Bob Christie.

2022

2012 Inductee – John Zulian.

Product Showcase Scangrip UV-Extreme from SAPE Extremely powerful LED work light for UV curing of large areas.

The Scangrip UV-Extreme LED work light is designed for very fast and highly efficient UV curing of large paint repair areas, up to approximately 100 x 100 cm.

The UV-Extreme work light is packed in a sturdy, high-quality case that can withstand shocks and rough handling during shipment.

The case has a built-in handle. When the lights are not in use, the transport case can be used to store the lamp.

Smart and easy operation with a userfriendly app The built-in Bluetooth functionality makes it safe and easy to operate the lamp remotely, even in groups of up to 4 units simultaneously. Using the app provides safe activation from a distance to avoid being physically close to the UV curing process.

Cold curing technology Automotive coatings technology is continuously developing new, fast and cost-effective methods for automotive body and paint repair. Utilising UV LED curing technology allows you to work faster and more efficiently as the curing time between each operation is reduced significantly. The range of LED solutions for UV curing is applicable for UV-cured primers and UV-cured body fillers.

The stand is available as an optional extra.

For further information, contact the SAPE Group on Tel: (02) 9772 9097 or visit sapegroup.com.au.

Projecta expands its range of innovative Intelli-Start jump starters Projecta has grown its market-leading Intelli-Start range with the introduction of the new IS2000 jump starter with patented Rapid Recharge Technology (RRT).

RRT adds efficiency and convenience for users and owners. Once the vehicle has been started, the Intelli-Start jump starter can fully replenish the energy that was discharged during the starting process in just 40 seconds. Simply keep the clamps connected to the running vehicle’s battery, and the Intelli-Start jump starter is ready for the next emergency.

This technology means Intelli-Start jump starters can be used time and time again before needing to be recharged, making the product ideal for applications such as roadside assistance or vehicle holding depots and car yards. When recharging is finally needed, this can be done back at the workshop, garage or home using the supplied 5V USB charger.

A further benefit of the new product is its ability to jump start vehicles and machines that use a variety of battery types, including lithium, wet, AGM, gel and calcium.

For greater convenience, the IS2000 features auto-sensing clamp connections, making it convenient for use on both 12V and 24V electrical systems.

For 12V vehicles, it provides 750A of clamp power, while

4 6 – PRODUCT SHOWCASE

for 24V equipment, up to 500A clamp power is accessible – in both cases, peak amps of up to 2,000 are available.

These figures mean the IS2000 will jump start 12V petrol vehicles with engines up to 8.0L and up to 6.0L for diesels. It can also jump start 24V vehicles – both petrol and diesel – with engines up to 7.0L. This level of performance makes it suitable for passenger vehicles, small trucks, agricultural equipment and mid-sized earthmoving machines. Additionally, the jump starter’s integrated, ergonomic handle allows for easy transportation, making it an ideal alternative to cumbersome lead-acid jump starters that are normally moved around on a trolley.

For more information, visit: www.projecta.com.au

Make the jump to light speed with PPG Featuring the same incredible threeminute cure time but with spray gun application for tackling larger jobs, SU1280 joins UV8080 to provide a complete UV priming solution.

When PPG’s advanced UV cured primer surfacer technology arrived around two decades ago, it created a sensation in the refinish industry. Thanks to its aerosol convenience, high film builds and the ability to cure in just three minutes under an approved UV lamp, OneChoice UV8080 UV Cured Primer Surfacer gave repairers a tool to work up to 70% faster on smaller repair jobs. No wonder UV8080 has become a best seller!

Go big with OneChoice SU1280 UV Cured Primer Surfacer To allow this remarkable UV curing technology to be utilised in a greater variety of refinish repair situations, PPG has now launched OneChoice SU1280 UV Cured Primer Surfacer. Packaged in a one litre tin, it’s specially formulated to be applied by spray gun, thus making it an excellent solution for larger areas. This has been assisted by the ongoing development in UV lamp technology, which has seen them grow in size and, therefore, their ability to cure a larger area in a single curing phase. SU1280 is applied using a suitable spray gun, nozzle set and a blacked-out UV cup (PPG recommends the SATAjet 100 BF RP Digital with a 1.1 nozzle and a UV RPS Cup).

PPG’s complete UV priming solution While the aerosol delivery of UV8080 continues to be an ideal option for small spot repairs up to around A4 sheet size and plastics, SU1280 is designed to be the more effective solution when the repair area gets larger. Taking advantage of SU1280 is only limited by the size of the UV lamp – the larger the UV lamp, the larger the area that can be cured at one time. Alternatively, you can simply cure one area (in just three minutes!) and reposition the lamp to cure additional areas. Now it’s possible to enjoy the speed benefits of PPG’s UV priming solutions from a small spot repair right

The need for speed Whether it’s SU1280 or UV8080, PPG’s UV priming solutions have the ability to accelerate the refinish repair process up to lightspeed. No mixing is needed with either product, no flash-off is required between coats, and amazing film builds can be achieved – up to 120 microns in a single application! Afterwards, it cures in an incredible three minutes under an approved UV lamp, and the sanding/topcoat process can begin immediately. Any uncured overspray can simply be washed off. Not only that, when it’s cured, SU1280 and UV8080 leave a clear, transparent finish so the primer patch will not increase the size of the repair, and this saves on topcoat application. Best of all, the dramatic reduction in cycle time comes without sacrificing a quality end finish – something UV8080-using collision repairers right across the region can confirm.

Light speed equals productivity For any repairer looking for ways to reduce cycle time and increase workflow, SU1280 and UV8080 offer a perfect one-two punch. Although there is an initial outlay for a suitable UV lamp, the ongoing time savings will deliver a speedy return on investment. SU1280 and UV8080 are fully compatible with PPG’s refinish paint systems, including Max Meyer and Protec. PPG’s UV primer technology also pairs perfectly with the Delfleet Evolution paint system, so it’s also easy for heavy vehicle repairers to reap the benefits.

For more information about the amazing advantages of jumping to the speed of light with PPG, speak to your PPG MVP Business Solutions Manager, your PPG Territory Manager or the PPG Customer Service Hotline on 13 24 24.

CollisionRepairer THE

W! O N BOOK

through to a whole panel or more.

SU1280 is also super easy to use. No mixing is required – simply make sure the product is thoroughly agitated before pouring it into the UV pot, and it’s ready to apply. A special blacked-out UV pot is required to prevent the product from going off due to the natural UV from sunlight. It’s important to note that because it’s a different formulation, SU1280 should not be used on plastic substrates without an adhesion promotor – it’s recommended to use the convenience of UV8080 for any plastics.

NATIONAL

SYMPOSIUM23

Friday, 2 June 2023 l https://ncrsymposium23.eventbrite.com.au The National Collision Repairer – 4 7

Product Showcase The Dolphin body filler range from U-pol Over 70 years ago, U-POL’s founder, Walter David, perfected the world’s first body filler. Since then, they have continued to perfect their formulas, creating the innovative products that underpin their slogan – Driving Surface Perfection. U-pol Dolphin body filler is no exception.

The U-pol Dolphin body filler range is a unique blend of resins and fine filler systems that have been developed and perfected by U-pol through years of research and product experience.

Considered an industry standard by refinish professionals, this versatile, easy-to-use product is fast curing and easy to sand, reducing cycle times and increasing body shop production.

and holding strength, Dolphin Medium Body Filler doesn’t drag off the surface as you apply it.

It also has excellent non-sag characteristics, making it perfect for filling vertical surfaces.

Dolphin’s fast cure technology dries with a tack-free surface, achieving an ultra-smooth finish so you can mix, spread and sand the filler within 20 minutes.

Dolphin Medium Body Filler sands to an ultra-fine finish, has excellent feathering properties and is

compatible with most paint systems.

For even better results, use Dolphin Medium Body Filler with Dolphin Glaze to achieve a superior smoothness, perfect for filling tiny imperfections.

Dolphin Medium Body Filler is available from most refinish product distributors.

For more information, contact the U-POL Australia sales office Tel: (02) 4731 2655, E: sales@u-pol.com.au or visit: www.u-pol.com.au

It is a productivity tool Dolphin Medium Body Filler sticks to all substrates, with high adhesion to metals, SMC, fibreglass, aluminium, galvanised steel, and lightly abraded e-coat. The selflevelling formula is exceptionally easy to apply, making it suitable for medium to deep fills.

Thick but pliable, providing a balance between spreadability

Trade up to the Car-O-Liner CTR 9 resistance spot welder The CTR 9 fully automatic welder comes with a new, revolutionised lightweight transformer gun. With its 3550 swivel handle and ergo-grip, it enables perfect working positions for anyone, for any job. The gun is supported by a telescopic arm in a durable and lightweight extruded aluminium that can be easily adjusted both vertically and horizontally.

It instantly measures the metal panels and calculates the exact amount of time, current and clamping force needed for a 100% quality weld every time.

The telescopic support arm is designed to ensure maximum freedom of movement (from 1.9 to 2.4m). It’s made of robust yet lightweight extruded aluminium and is easy to adjust both vertically and horizontally for an optimum working position. The transformer gun, made of reinforced fibreglass, is designed for fast-paced activity while at the same time reducing the strain on your body. It’s robust, yet among the lightest on the market, allowing you to work efficiently without fatigue.

The fully closed ergo-grip handle

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fastened at both ends enhances manoeuvrability and allows you to hold the gun in a relaxed way in every working position. The 6m cable gives better accessibility, and you can reach more parts and sections of the vehicle without moving the machine.

The new Car-O-Liner CTR 9 resistance spot welder uses cutting-edge inverter technology to provide quality spot welds in all the new high-strength steels. It features a wide range of accessories, a state-of-the-art C-Tong handle, and sophisticated software with four welding modes that go from manual to fully automatic.

Keep the fully automatic mode on to ensure perfect welding results.

Car-O-Liner, when only the best will do!

For more information, contact www.car-o-liner.com.au or call Car-O-Liner Australia on Tel: (02) 4271 6287.

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