www.primeview.co DECEMBER - 2018
The Most Prominent Healthcare Companies in 2018.
Samuel George
GESCO HEALTHCARE
EDITOR’S NOTE
www.primeview.co DECEMBER - 2018
The Most Prominent Healthcare Companies in 2018.
Samuel George
GESCO HEALTHCARE
2018 is totally favorable year for the healthcare industry as millions of patients are acknowledged with their foremost online video consultation in absence of doctor, while on the other side lot of them are able to utilize their mobile phones as diagnostic tools. In the forthcoming years, healthcare industry is anticipated to become more self-sufficient and stable, coupled with full-fledged incorporation of technology into every facet. This includes inner-workings or attaining valuable perspective from real-time data analytics. The positivity that healthcare industry is carrying will result in a domino effect to other growing industry which includes banking industry, healthcare suppliers and vendors, and insurance industry. The most benefited sector from these positive trends will be the healthcare customers, as surgeons, visit-by-visit and shift-by-shift doctors and other critical clinicians are expected to leverage technology to aid their patients lead better as well as healthier lives. This year has been full of impactful trends of healthcare industry, which will also affect the coming next couple of years. The first and foremost critical trending trend is unveiling if new drugs pricing models. With the growing usage of social media, customer’s feedback matters a lot to even industry giants, customers exhibit clearly what they feel about the rising drug prices and high-deductible healthcare plans. Therefore, in the upcoming years, there will be escalated governmental regulation to curb the high drug prices. In the years to come, collaborations among clinics, hospitals and other medium to top tier health systems will develop higher consumer interest and enhance services for patients. As abundant independent firms partner and merge their way in the direction of industry consolidation. Along with that, it is envisioned to have a rapid up surge in the case of advanced technology being incorporated to cater the patients. Other crucial step in healthcare industry is Go Mobile. As there is higher adoption of health app is recorded, which is shifting the fashion of physically going to hospitals, to operating things through mobile apps. With the statistics, there is observation made which says patients are not only using smart watch or smartphones but they are also receiving expert diagnosis from remote proximities. As technology adoption is growing exponentially in the healthcare industry, it rises the concerns of hacking due to the lack of security measures which restricts half of the population from trying out novel healthcare devices. This leads to escalation of security for all new generation equipment coupled with best-in-class network architectural services. The chief dilemma encountered by healthcare providers has always been delivering the best possible outcomes while keeping the rates affordable or cost-effective. In the future ahead, soaring budget pressure on clinics and hospitals is expected to see them response positively and come up with some out-of-the-box innovative ways to offer quality healthcare. Happy reading Prime View Magazine editor@primeview.co
COVER STORY
CONTENTS
GESCO HEALTHCARE
BUCKETLIST DREAMS
Out-of-the-Box and Cost-Effective Health Management Services
34 PROFILE
HEALTHCARE CONSULTING SERVICES
26 28
Bring Operational Efficiency with Best Management Practices
JANITRI INNOVATIONS Exceptional Tech-based Innovations in Healthcare
18 JM NUTRITION
Holistic Approach Towards Healthy Life
CHATBOAT
Your New Personal Financial Assistants
22 ARTICLE
NATURAL FIBRES & ORGANIC CLOTHING Benefits of Natural Fibres and Organic Clothing for Women
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GESCO Healthcare GESCO Healthcare Transforming Lives with Innovative Healthcare Solutions
Mr. Samuel Williams George CEO
Accuracy, Precision and Perfection are the words which make the foundation of the healthcare industry. These are the words on which our lives depend on. It is one such sector where only a minute mistake can cost hundreds of human lives. Whether doing the diagnosis of a disease, a critical surgery, prescription of medicines, usage of pharmaceutical devices, medical tools or operating other complex systems, there has to be accuracy, a conscious, careful and responsible mind which cannot afford to make any mistake. One such company which is transforming the lives of human beings every day with its innovative, yet accurate, precise and perfect healthcare solutions to alleviate pain among the patients globally is GESCO Healthcare, a trailblazer of quality surgical and implants. GESCO took an obligation to transform lives of people with their unparalleled innovative medical solutions improving the global health. They have tailor-made solutions in form of high-quality designed and manufactured neuro, orthopedic and spinal implants accompanied by widely spread spectrum of surgical instruments through active collaboration with the medical fraternity.
Cornerstone of the company grounded since the year 1962, they have become the largest spinal implant manufacturer in the country at present. With the constant emphasis on innovative enhancement of their products and processes, their Innovation Centre develops some out-of-the-box and cost-effective organic advanced technology to mitigate the pain of patients across the world. With a mission to become one of the Top Healthcare Brands globally, GESCO Healthcare, more than half a decade old company, is making enormous efforts to alleviate pain for patients across the globe. The company primarily focuses on the Manufacturing of high-quality Neuro, Orthopedic and Spinal implants along with a wide array of high standard surgical instruments. For its extraordinary services the company has won numerous accreditations including the ones from Indian FDA, ISO 13485, 9001, CE Marking, US FDA, and WHO-GMP among many others. Currently, the company has over 350 employees and its marketing offices in 15 cities all over India and an exhaustive dealer network in the country. It also has a global presence in over 30 countries.
Initiatives taken with a Team of Diligently Hard-Working Members GESCO’s pursuit of excellence has been sustained by a team of passionate engineers and technicians, cutting-edge technology, world-class We always infrastructure and their focus on quality. International medical and standard certifications consider our like Indian FDA, ISO 13485, CE marking, US customer database as FDA, WHO-GMP stand as a testament to the precious, and we quality of their products. In a span of 50+ years of manufacturing and exporting implants and surgical continuously strive hard instruments, they have gained the trust of clients to satisfy their across India, Asia, Africa, Europe, North America needs. and South America. With their Innovation Centre, GESCO is at the forefront of leveraging the advances in medical technology to help their customers deliver better care to more people around the world at a lower cost. One of GESCO’s key strengths has been the translation of insights into reality by addressing the gaps in the medical field through product design. They have the infrastructure and expertise to go from an idea to design, from prototype to production, supported by production processes that are designed to move from concept to volume production in a fast and cost-effective manner. A few of their acclaimed innovations include GAAS, a spinal product and the Halifax Nail, an orthopedic product, both built with some of the biggest names in the Neurosurgical and Orthopedic specialties.
Instilling Core Values for Improved Efficiency To enhance the performance of the company and increase the efficiency of its services, GESCO Healthcare fosters certain core values among its specialists in the entire team and they are: Innovation through Collaboration: The company constantly tries to outdo itself in creating healthcare products that help people live active lives. It leverages the collective genius minds of the medical community to develop innovative solutions for quality healthcare possible every day. Delivering Quality: The company claims to have an obsession with quality and that is what makes the GESCO Healthcare stand tall and win countless international accreditations. This dedication towards quality does not get restricted to its products, but goes beyond that ingrained that ingrained in all their ethos, infrastructure and teams. Nurturing Relationships: “We believe we are better together,� claims GESCO Healthcare and that is why the company deeply invests in its relationships with the medical community, its employees and partners, so as to propel their journey towards re-imagining and re-defining healthcare Implanting Trust: Trust being the foundation of any relationship, the company dedicatedly instills that among each of its employees and every relationship that is anchored with honesty and integrity for delivering effective medical solutions that persistently raise the bar of ethical healthcare.
About the Extraordinary Solutions Offered by the Company
We believe we are better together. We deeply invest in relationships with the medical community, our employees, and partners, relationships that propel us forward, encouraging us to re-imagine healthcare.
With its vision, enormous effort, and extraordinary offerings in an unbelievable price, GESCO Healthcare has become one of the most advanced medical device manufacturing facility in the country. Even after manufacturing the products, the company ensures rigorous quality checks at several stages and sterilizes with the help of an exhaustive microbiology laboratory. The company has several patented products and collaborates with numerous major companies of the world in the sector of Neurosurgical and Orthopedic specialties. Some of its products like GAAS and Halifax Nail are highly acclaimed and used all over the world. The company makes every effort to deliver the best quality products and to achieve that the company compromises nothing. To produce the highest standard of medical equipment in the world, the company invests huge amount resources in highly advanced capital machineries from Switzerland, Germany, Japan and the USA.
About the Inception of this Spectacular Company Like all other industries, even healthcare sector suffered a lot after the Indian independence. It was then the Indian industry of surgical instruments was in its primitive stage, hence, most of the instruments used then were imported, making it was unaffordable. Seeing the potential of the market and demand of the surgical instruments at a reasonable price, Mr. Theodore George, the M.D. of the company entered into the scenario and founded GESCO Healthcare in the year 1962. Later in the year 1985, the eldest son of Mr. Theodore George, Mr. Samuel Williams George, the current CEO at GESCO Healthcare, joined hands with his father as a young engineer to take the company to the level-next. Observing the gap in the market and demand for standard quality Spinal Implants at affordable prices in the early ‘90s, Mr. Samuel used the company’s rich experience in Research and Development, cutting-edge machinery, inherent focus on quality and innovation to enter the industry in a new form and create a mark within the minds of medical practitioners.
Sturdy Built Infrastructure
GESCO has some incredible state-of-the-art manufacturing facilities encouraging their innovative streak. Covering all the stages of production including conceptualization to production takes place in-house with contemporary designing facilities, full-fledged laboratories for prototype testing and manufacturing units powered by computer-controlled numeric technology. They showcase some of the most pre-eminent medical devices. The company has a commitment towards perfection which gets bolstered with high quality control culture of their organization. They are embedded with an exhaustive quality management system implementing Our obsession with quality rigorous quality checks at several key stages of the is legendary with countless manufacturing process. Also, they some modern microbiology laboratory that validates the sterility of international accreditations all the instruments. a standing testament. This GESCO has an unbiased emphasize on raw materials, dedication to quality ensuring their implants are made with imported, extends well beyond our high-quality titanium, top-notch stainless steel and products and is ingrained in high-grade performance polymers while the materials used for moulding surgical instruments are of higher our very ethos, grades with thorough verification and certification of infrastructure, and teams. stainless steel.
A Strong Team makes a Strong Company and Eventually the Success Point In whichever field it is, a growing team with the continuous hunger for learning and understanding the market trends and the ability to contribute to a team is the most crucial thing for a company’s success. This is what defines GESCO Healthcare and helps them to deliver the highest value to its customers. With a vision towards diversifying sections, adding more value to its stakeholders, the company has added new divisions in the niche market including
We are constantly trying to outdo ourselves in creating healthcare products that help people live active lives. We leverage the collective genius of the medical community to develop innovative solutions for a healthier tomorrow. It is a promise we make ourselves to look beyond what is possible today.
Like any other successful company, GESCO Healthcare too constantly updates itself about the latest happenings in the industry. To take this process a step further, the company provides Continuous Medical Education (CME) about its existing and new products in a regular frequency enabling them to update their existing customer base and build new clientele. To conclude with the USP of the company, Mr. Samuel says, “We always keep the value of our customers. Each customer is unique to us and we make strong bonds with each of them. Hence we manufacture unique
URL: www.gescoworld.com
Top-notch HealthCare Providers Offering Exemplary Services for Human Welfare Healthcare industry is all related to and offering hospitality, and in literal terms hospitality is generosity and warmth with which you serve a customer. If a leader is courteous and gracious to its staff, same will be passed to the customers. So, it is all about the kindness a healthcare organization exhibits to its customers. The leaders who innovate and blend the technology with the kindness along with their philanthropic attitude are honoured by Prime View with entitlement of “The 10 Most Prominent Healthcare Companies in 2018”. These leaders with greater productivity, enhanced problem-solving abilities and deeper commitment are definitely admirable. Healthcare Consulting Services is healthcare advisory & consulting firm established in Mumbai, rendering end to end solutions to hospitals and healthcare institutions with their marketing strategies, and assisting hospitals with operations management. Bucketlist Dreams provide result oriented healthy lifestyle programs to you and your families. Affordable Diet Plans is now live. Janitri Innovations offers two major services which includes Daksh, an intelligent Labor Monitoring Tool. Another one is, Keyar, FHR & Uterine Contraction Monitoring Device. JM Nutritions suggests healthy and balanced diet needs to be complemented with regular exercise to ensure fitness, high levels of energy, and immunity against sickness and diseases. Lonza is one of the world’s leading and most-trusted suppliers to the pharmaceutical, biotech and specialty ingredients markets. As an integrated solutions provider, Lonza is boosting its value creation along and beyond the healthcare continuum with a strong focus on patient healthcare, consumer preventive healthcare and consumer's healthy environment. Grand World Elder Care have dedicated their entire services to the care of the elderly. They offer the correct medical care, expert assistance to different ailments, proper companionship and love of the care taker. HealthKart is India’s largest online health & fitness store for men and women with the latest collections of health, fitness and similar products featuring the best brands. mCURA is a complete, scalable, and effective solution for the entire healthcare community with a flexible, open framework that can leverage and integrate with all modules and with external systems too. Onward Health software helps PostOp patients follow their discharge instructions per Doctor’s advice. They partner with Hospitals, Doctors, Caregivers and foremost, with Patients. Mr Samuel Williams George, CEO at GESCO Healthcare is on our Cover Story. He joined hands with his father as a young engineer to take the company to the level-next. Observing the gap in the market and demand for standard quality Spinal Implants at affordable prices in the early ‘90s, Samuel used the company’s rich experience in Research and Development, cutting-edge machinery, inherent focus on quality and innovation to enter the industry in a new form and create a mark within the minds of medical practitioners. GESCO Healthcare is a leading Medical device company which endeavors to alleviate pain for patients across the globe, strives to serve quality surgical instruments and implants. Our editors have shed some light on Benefits of Natural Fibres and Organic Clothing for Women, Chatbots: Your New Personal Financial Assistants. Flip the pages and channelize your wellness with our stories. 16 17
The 10 Most Prominant Healthcare Companies in 2018 Company Name
Management
BucketList Dreams
Aparna Goenka
yourbld.com
Gesco Healthcare Pvt. Ltd.
grandworldeldercare.com
Healthcare Consulting Services healthcareconsultingservices.in
HealthKart healthkart.com
Janitri Innovations janitri.in
JM Nutrition jmnutrition.in
Lonza India lonza.com
mCURA Mobile Health mcura.com
Onward Health onwardhealth.co
Bucketlist Dreams provide result oriented healthy lifestyle programs to you and your families. Affordable Diet Plans is now Live.
Samuel Williams
GESCO Healthcare is a leading Medical device company which endeavors to alleviate pain for patients across the globe, strives to serve quality surgical instruments and implants.
Premraj Senthil kumar
Grand World Elder Care have dedicated their entire services to the care of the elderly. They offer the correct medical care, expert assistance to different ailments, proper companionship and love of the care taker.
gescoindia.com
Grand World Elder Care
Description
Amit Sontakke
Sameer Maheshwari
Healthcare Consulting Services is healthcare advisory & consulting firm established in Mumbai, rendering end to end solutions to hospitals and healthcare institutions with their marketing strategies, and assisting hospitals with operations management. HealthKart is India’s largest online health & fitness store for men and women with the latest collections of health, fitness and similar products featuring the best brands.
Arun Agarwal
Janitri Innovations offers two major services which includes Daksh, an intelligent Labor Monitoring Tool. Another one is, Keyar, FHR & Uterine Contraction Monitoring Device.
Juhi Mimani
A healthy and balanced diet needs to be complemented with regular exercise to ensure fitness, high levels of energy, and immunity against sickness and diseases.
Brijesh Gupta
Lonza is one of the world’s leading and most-trusted suppliers to the pharmaceutical, biotech and specialty ingredients markets. As an integrated solutions provider, Lonza is boosting its value creation along and beyond the healthcare continuum with a strong focus on patient healthcare, consumer preventive healthcare and consumer's healthy environment.
Madhubala Radhakrishnan
mCURA is a complete, scalable, and effective solution for the entire healthcare community with a flexible, open framework that can leverage and integrate with all modules and with external systems too.
Dinesh Koka
Onward Health software helps PostOp patients follow their discharge instructions per Doctor’s advice. They partner with Hospitals, Doctors, Caregivers. And foremost, with Patients.
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Healthcare Consulting Services Management Advisory to help manage your Hospital
Bring Operational Efficiency with Best Management Practices The adventurous journey of HealthCare Consulting Services (HCS) incepted single handedly, putting extra efforts on projects in Mumbai, on varied verticals of healthcare industry. In 2009-10, the company was able to deliver a project which involved- free GAP analysis ‘Hospital Health Evaluation’. Additionally, the team was able to complete the projects in a very short span of time. Then, they went ahead with commissioning of the clinics, which covered Delhi and Bangalore for a foreign Multinational Investor. The team of HCS catered and geared up to handle multiple hospital project in Mumbai. They have extended their advisory services out of Mumbai too and at present manage couple of Charitable hospitals, small sized private single doctor owned hospitals, diagnostic centers and pharmacy units.
Amit Sontakke
Managing Partner & Principal
Achieved Unparalleled Heights Since its operations in 2013, HCS has focused in creating a dashboard for hospitals based on Key Performance Indicators (KPI). This includes bed occupancy rate, Bed turnover rate, Average length of stay, Operations Theatre (OT) utilization rates, Capacity Utilization rate, OPD to IPD turnover rate, OPD follow up turnover rate, proportion of new patients referred by existing patients, proportion of walk-in to referred, Discharge against medical advice rate, patient satisfaction rate, cost per patient days, revenue per patient days, etc. All these parameters and more are measured post GAP analysis, marketing & branding strategies, media planning, Clinical & Non-clinical parameters, helping hospitals with adequate and competent manpower , media equipment planning and quality benchmarking. Last but not the least, HCS also provides a managing and integrating information technology to the processes, on a daily basis. Altogether, HCS acts as an extended arm to these hospitals and aims to expand their infrastructure to a multispecialty scale.
Pic.1 - Dialysis Unit HCS has collaborated with IT companies to bring about a Hospital Information System (HIS), which help hospitals to effectively manage their entire process. HCS is also negotiating with these IT companies to make it cost effective, so, hospitals with lesser revenue can also afford their IT Administrators, thereby increasing their overall efficiency of the system. 18
exposure towards statutory compliances and particular attention to the hospitals marketing and sales. HCS services are specially designed considering these multitudinous obstacles and these services contrive to overcome existing challenges clients face today
Pic.2 - ICU
Leading with Rich Experience The bellwether of transformation was founded by eminent professional Amit Sontakke, Managing Partner of Healthcare Consulting Services. Amit is having very productive and fruitful experience in the field of Hospital Operational Management and proficiency for optimization of resource deployment in existing facilities and superfluous business generation in the unit/hospital/project. His core skills are to achieve faster market response and decision making, increase performance, reducing cost and strengthening competitive advantage for Healthcare projects. He is a Master of Business Administration (MBA) in Hospital Administration from Institute of Management Studies, Indore in 2001, he has completed advanced Senior Management Program from IIM Calcutta in 2013-14 & Certification Course in “Sustaining & Managing Hospital Growth� from IIM Bangalore in 2013.He has 18 years of experience in major Multinational Companies
Industry Overview To find success in this modern time, hospitals need effective strategic planning, proper infrastructure, best medical professional consultants,human resource allocation, clinical planning, sufficient knowledge &
We strive to bring Profitability in Hospitals and Standardisation in Healthcare Systems
Bright Future of the Company Healthcare and Hospital is a necessity of the social population. As the Indian economy is moving towards capitalist society, this give rise to mushrooming of too many Hospitals in various formats, which inculcate growth and healthy competition among them, thus there is a need for creating a niche of services in a required format delivery to supersede the competition. Hence, it will create a need for Hospitals to compete with each other and only those hospitals will come up, who are professionally managed well, therefore, a team of Hospital Management & Clinical experts implementing corporate governance in such hospitals are required to extend professional advisory and consulting to make them standout from the competitors, to attain profitability and sustainability in the long run, delivering and maintaining quality patient care.
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Striving on Each and Every Minute Detail to be a Big Name The key Strength of the HCS offering is its understanding of the Hospital business. First and foremost the team of HCS consultants who devote their time to bring the project alive, secondly each and every person in the team enjoy working in the Hospital environment. While acquiring talent for HCS, the firm ensures whether fresher or experienced, they understand the business of consulting. Also, whether the project demands one man or group of consultants from varied background, they are aligned to the philosophies of the Hospital & their promoters. One of the key focus area is Quality Management and have established hundred plus key performance indicators to evaluate the entire functioning of the Hospital and is in line with accreditation guidelines. Another area of expertise is creating Marketing, Branding and communication of the Hospital; once they take up any Hospital project they tend to devise complete Marketing Plan and Integrated Marketing Communication strategy. The company has partnered a few digital marketing companies to create a platform for every hospital they cater to, has its own presence felt within the area and beyond its expectations at a reasonable cost.
Burning the Midnight Oil One of the interesting thing HCS is striving hard to accomplish is to extend its services to sick units, who are unable to survive in the competitive world. The company as a team has planned to pick one at a time such hospitals and help them revive to an extent, that it becomes cash flow neutral from cash flow negative. The firm does SWOT analysis of the project and try to understand how as a business, they can leverage the strength in favor of the hospital and work on the Gaps or Weakness. Most of the time, the challenge is to get the funds for the Hospitals. In absence of any funds they have to identify services, which will generate immediate revenue for the Hospital. In other case, the company might have to approach community to donate funds. So HCS stepped in to focus on the building block of the organization and help them create strategies to add services and specialties, to generate revenue or profits for the hospital based on the market survey and feasibility studies. First and foremost, they added more Out Patient Departments & consultants like created an OPD for Dental, Opthal, General Physician, ENT, etc. and got a diagnostic partner on board to give quality reports to consultants, they established Pharmacy, since patients relative were asked to go out to get medicine. They also identified gap in critical care, thus established ICU (Pic.2) followed by Dialysis Unit (Pic.1), since in the vicinity,there were hardly any Intensive care setups and no dialysis set-up. They also added Surgeon both General and Orthopedic on board, so the under utilized OT can be utilized, got Intensivist on board to get the critical care going, replaced the outdated generator with the new one and many more. Thus, by creating a good infrastructure helped hospital gain footfall and ultimately cash flows.
URL: www.healthcareconsultingservices.in
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CHATBOTS Hi! How Can I Help You?
CHATBOT
Chatbots: Your New Personal Financial Assistants Technology is evolving with time and is affecting everything around us – from education, to health care, to business, and so on. It has had a major impact in the financial sector, further developing and revolutionizing it. Millions of softwares and tools have arrived which have transformed the financial system. Among them, one is chatbot which has entered our daily lives and is affecting the financial system in many ways. Chatbots are being applied in various sectors and industries in a productive and effective manner.
Chatbots as Financial Tools Chatbots can be applied creatively in the financial sector as a personalized financial advisor for taking advice on financial matters like investing money in properties or cars. It can simplify complex financial terms and concepts and present it to the user in a comparatively simpler and easily understandable manner. Chatbots can be conveniently used in checking bank balance, handling multiple accounts, making payments and in financial transactions without downloading any app. It can ease up the entire financial transaction procedure 22
The technological marvel known as chatbots can also help in financial planning and cutting down unnecessary costs. Expense saving chatbots can help in cutting extra costs and managing the finances of an individual by sending spending alerts so that he/she can regulate their expenses accordingly. Popular finance chatbots can be found in social networking and messaging apps, which help manage our account subscriptions and balances, bank balances and notify about spending alerts.
Chatbots in the Business Sector As per a recent study, chatbots could contribute in reducing business expenses by more than 8 billion dollars by 2022. As more and more organizations are embracing artificial intelligence in their business, it is a possibility that many organizations will employ chatbots in order to communicate with customers, which will be very convenient and economically feasible for them. Chatbots contribute to a business savings of around 20 billion dollars globally, but they are incapable of completely fulfilling all the required needs. Chatbots are capable of understanding the context of a conversation and can react accordingly. But, in some instances where the customer has some uncommon or unexpected requests, a chatbot won’t be able to respond accordingly and has to be replaced by a human to meet the client’s needs/queries. Despite this minor shortcoming, chatbots have been tremendously useful in the finance sector.
Chatbots in the Service Sector The insurance sector is effectively utilizing chatbots in various fields with productive results. For instance, many insurance companies are developing ‘virtual assistants’ which are assisting in answering direct inquiries from customers. Financial chatbots are updating clients with the latest information instantly and even have the ability to pay bills and make payments on request. Major multinational hotel chains are also employing chatbots in their business for effective results. They are made available to the customers via various social media applications. A leading multinational chain of hotels is using chatbots to assist its clients to book and
travel in more than 4700 hotels. Clients can also directly chat with the customer support provider regarding plans and suggestions related to forthcoming outings. Many clients have successfully received help from chatbots related to bookings, stay and other services. Chatbot usage has also witnessed a revolution in restaurant services. Chatbots have the ability to incorporate with popular existing messaging apps, and this feature has been well exploited by many restaurant chains which use chatbots to connect with customers and provide prompt and relevant feedback to the customer’s queries about the restaurant at any place and any time of the day. Customers can also book a table, and the restaurant can also advertise its menu to the customers without any extra expenditure on manpower.
Chatbots and Customer Relations Major real estate businesses are also using chatbots these days to build relationships with their customers. Chatbots send personalized greetings and messages to the customers to build and maintain a cordial relationship with their prospective and existing clients. They help the business in gathering useful information and research on eligible clients to increase revenue and also help in providing valued, detailed and quality customer support rather than answering basic questions. Chatbots have, in fact,simplified the customer support procedure. In this fast-moving world, chatbot applications have helped in making things easier and convenient for us. Its impact on the healthcare sector has also been revolutionary. Many major healthcare chatbots inform employees of their benefits and claims which, in turn, help employers in reducing healthcare costs. Some chatbots help people with their health savings accounts, promote health wellness and create awareness about major diseases and symptoms and procedures to prevent them. Some others help in scrutinizing medical bills and providing alternatives for medicines to reduce costs. Chatbots are also used in therapy to treat
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depression. Some major chatbots track daily conversations to judge the user’s mood and mental state and sends contents (videos, texts or images) suitable or the user’s emotional state. Chatbots can contribute in uplifting, motivating and cheering depressed users which will help them in reducing therapy classes, in turn reducing therapy costs.
Chatbot Concept
Technological growth has impacted our lives in many ways. It has simplified most of our daily activities and has upgraded our lifestyles in unimaginable ways. It has upgraded our communication system and has introduced soft wares and computer programs like chatbots which are gradually simplifying and upgrading the financial system. Chatbots are being used successfully in the financial sector. They are gathering essential data and presenting it to us in a convenient and useful way, making financial transactions much easier. In a nutshell, they are evolving with time and may take the financial system to another level with the passage of time
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Janitri Innovations Exceptional Tech-based Innovations in Healthcare The triumphant journey of Janitri innovations commenced with visiting more than hundred plus hospitals across India for the needed identification and validation. After which the company embarked on the prototype and developed it with few collaboration in primary, secondary and tertiary hospitals for the pilot purposes. Based on these pilot feedbacks, they developed the minimum viable product and incepted commercial pilots. At present, their presence is more than forty plus hospitals in seven plus states across India at the moment.
Genius and Genuine Services for Mothers and Newborns KEYAR is an affordable, easy to use and wearable fetal heart rate, uterine contraction and maternal heart rate monitoring Arun Agarwal device for intra-partum care. KEYAR displays fetal heart rate, Founder uterine contraction & maternal heart rate in an easy format which is interpretable by a low skilled health worker. KEYAR communicates with their mobile application DAKSH which is an intelligent intrapartum monitoring mobile application for digital partograph and paperless labor monitoring. DAKSH allows the staff nurse to register and enter vital signs of a pregnant woman. It reminds the staff nurse to monitor the labor vitals, as per the standard WHO intrapartum protocol. It also generates alerts in case of complications, based on an in-built algorithm.
A Journey started off with Small Observations to Achieving a Breakthrough Arun Agarwal, Founder of Janitri Innovations, is native to a small town in India. Since his childhood he witnessed many of his family members and neighbors suffer from health problem like diabetes, malaria, jaundice, pneumonia and many more. During his undergraduate study, he realized that technology can solve most of the healthcare related problems and that motivated him to pursue a post-graduation in biomedical engineering. After completing his PG, he started visiting villages in India to explore health related problems. While talking to community, pregnant women, mothers, midwives and doctors, Arun was able to connect the dots with his childhood memories. He
realized that maternal & child health is a huge problem in India and many deaths can be prevented by simple affordable innovations. Further, Arun visited 100+ healthcare settings across India to explore problems related to maternal & child healthcare and decided to work on the problems through Janitri Innovations.
Overwhelmed with the Support came from Government As a firm, Janitri is privileged to receive grant support from Bill and Melinda Gates Foundation, BIRAC, Government of Karnataka (Startup Karnataka scheme), VILLGRO, Grand Challenges Canada etc. These grants helped the company in product development in pilot. Apart from grants, they won Tie Anthah Prerana, Qualcomm Design Challenge, LES APAC conference, Falling Walls etc.
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Rural India has Biggest Healthcare Challenges, also Home for Opportunities In India, mass lives in rural areas hence major challenges and opportunities exist there. There is a huge potential of affordable healthcare services/technology for the mass population that lives in rural area. Defined steps need to put forward along with rectified innovations, solutions and services at right time right place. That is inclusive of early screening, diagnostic, monitoring, telemedicine etc. in the areas of cardiac, neuro, maternal and child health etc.
Janitri’s Mantra: Do early, Fail Early and Ameliorate Janitri Innovations follow the process of “do early, fail early” and innovate on routine basis for their product development, pilot, and internal process etc. That offers room for team members to strive on and think-out-of-the-box hence creativity comes with innovation. The company efforts on testing the product or feature in the hospital (urban and rural) in real time to receive the feedback of the relevant stake holders (nurses, doctors, patient). Based on the feedback, they take quick decision on modification or inclusion or removal of any technology component. Major factor that contribute to the company’s success is their passionate team members which the founder found at early stage made the overall progress.
Developing sustainable technology to improve maternal and child healthcare.
To Serve Customers Better, Validate their Feedbacks to Real Terms As an initial step, Janitri provides the best-in-class products, services and maintenance. Their main strategy is, frequent and regular interaction with the customers, so as to get their view/comment/feedback on the overall product. Further, the company validate and implement that in their internal process and try to incorporate that feedback into the product to ensure that customers/users should get what they are looking for. This will help us to build the relation and improve the product.
Striving on Innovative Solutions on Maternal and Newborn Mortality Janitri Innovations is focusing on maternal and child health problems as maternal mortality and newborn mortality is still a major concern across the world. They believe that more than 80% of these problems can be solved by simple innovations in a sustainable manner. Therefore, the company strive on MCH and envision to expand across the globe with their current product.
URL: www.janitri.in
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JM Nutrition Holistic Approach Towards Healthy Life JM Nutrition was founded in 2013 and was a result of Juhi Mimani, founder of JM Nutrition’s childhood passion with fitness and health. Since then, as a business, they have grown from strength to strength. They started with just one collaboration with a gym and at present they have collaborations with multiple healthcare clinics, doctors and hospitals. The journey has been spectacular.
Exemplary Services that Believes in Strengthening the Core JM Nutrition is a provider of customised health and diet services. Juhi truly believe in healing an individual from the core. For her, fitness and health on a long term is ultimate goal and not short term weight loss. Something which cannot be accommodated in his/her lifestyle should not be started. Health is about being consistent. Each individual is different, having different ailments and lifestyle, so their diet plans are customized accordingly.
Backbone of the JM Nutrition Juhi Mimani is the founder and Chief Nutritionist of JM Nutrition. She is the heart and soul of the brand. It is her personal approach and expertise in providing every client a customised nutrition plan that has made JM Nutrition such a success in the nutrition industry. Juhi is actively involved in further understanding of cutting edge nutritional research as well as using their daily foods to enhance one’s health.
Juhi’s Opinion on Current Scenario, Major Challenges, and Opportunities of the Indian Healthcare Sector The major challenge which JM Nutrition is facing currently is the loss of trust in the healthcare industry. There is so much information available on the web which confuses the population. As a nutritionist Juhi says, “I believe in optimum nutrition which requires a step further. Each one of us needs professional help to reach their optimum health, whether its weight management or disease management.” She further added, “The evolution of the
Juhi Mimani
Founder
sector calls for involvement from all stakeholders and the use of innovation to bridge intent and execution. India has the opportunity to leapfrog a lot of healthcare problems that developed nations are grappling with.”
Major Challenges JM Nutrition Faced Juhi describing the challenges faced by the company is, “My patients coming and asking for these so called “fad diets” without understanding the details of the same. A nutrition plan is a complex and customised plan, it cannot be applied randomly to any patient. We have to make our patients understand that these plans have to be made as per each one’s personal physical and mental state which should lead to long term health and fitness.”
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Major Contributing Factors behind Company’s Success “Balance” is Juhi’s go to mantra. Her plans are designed keeping the balance in mind. She emphasizes largely on nutrition than just cutting down calories. To keep the weight off or live a healthy life, psychology and physiology, both play a very important role. Every individual should find a balance between them.
Injecting Creativity and Innovation to Workspace As a founder of JM Nutrition, Juhi strongly encourage brainstorming and responding enthusiastically to all ideas. She’s hard core believer of the fact that is, if peoplearen’t feeling connected to your company, there’s little incentive for them to be innovative.
Live the life you imagine.
Building Long-term Customer Relationship by Giving Preference to Each Individual Separately Each customer/client is different. JM Nutrition focus on understanding the root cause of the problem and heal them accordingly. Their health packages are designed as per quarterly, half-yearly and yearly in order to give them the result they want.
With JM Nutrition, I want to democratize the process and make it easier for people to figure this out. If I can help more and more people chart an effective course to their optimal nutrition, i will consider JM Nutrition a success.”
Bright Forthcoming Years of JM Nutrition Keeping in mind that Nutrition and health is an important part of life, Juhi stated, “Nutrition and health are very closely related. To achieve its true health potential, your body needs the right food and regular maintenance.
URL: www.jmnutrition.in
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Benefits of Natural Fibres and Organic Clothing for Women You are always encouraged to eat natural foods, have you ever gave a thought for what you wear? Picking out the right choices at the clothing store for your family and yourself can be a challenging task for some. Versatility with respect to design of garment makes a customer more puzzled while purchasing a cloth. But the stuff it is made from should be the priority of a customer. Some may not wonder because their clothes fulfills their checklist of four elements- appearance, comfort, size and price. But the alert is, you should know that 60% of what comes in contact with the skin is unswervingly absorbed into your bodies. That implies, whatever you cover yourself with will eventually gets carried into your blood stream. So, it’s always best to go with Natural and Organic Fabrics instead of synthetic fabrics.
Significance of Natural and Organic Fabric to Women And when we are talking about Natural and Organic Fabric, it is an important concern for women. Clothing is both woman’s means to show and to hide. It covers the most intimate parts of their body but simultaneously contribute a means to parade woman’s best clothing to show off. However, neither everyone is identical nor their choices with what they are comfortable in wearing. Unfortunately, cloth materials are present in varied quality, in which some could result to health issues. And particularly to woman’s delicate body, it is more vulnerable to allergies and skin diseases. Therefore, inclination for opting natural and organic fibre like wool, cotton, bamboo, linen etc is fair. 30
WOOL
COTTON
LINEN
BAMBOO
Why to Choose Natural and Organic Fabric Over Artificial Fabric Natural and Organic Fabrics is a better investment as synthetic clothing fibres has numerous toxic chemicals and neither it is sustainable as it is made of non-renewable resources. Synthetic fibres asks for a number of processes and range of toxic chemicals, in order to designed and dyed. Out of which, many of them are flammable or carcinogenic, which is a matter of concern for upcoming textile industry if these elements remains longer. Products made from natural and organic fibres tend to bode for a longer time and also biodegradable which makes our Earth too healthier and happier. This is a crucial step towards the brighter future of Earth. Because we know that, to curb the most polluting industry, i.e textile industry has become the need of the hour. 31
Influence of Natural and Organic Fabric on Fashion Industry Let’s unveil the interesting part that will spur you to switch to natural fibre clothing is that they use natural dyeing processes, that enhance the color of fabrics. There is mount seen in usage of clothes made from natural fibres because various rectification has been made, when eco-fashion movements is talked about. Women gets thrilled when the clothes they wear are from prominent fashion houses and designers, and now these prominent people are getting included into the eco-fashion movements. At various ethical fashion shows, collections presented by these designers could be seen with the influence of choosing natural fibres over artificial, promoting sustainability.
Why to go with Bamboo and Cotton Fibres in particular With their sensitive skins, cotton and bamboo are very popular among babies and their moms. Cultivation of organic cotton without pesticides, synthetic chemical fertilizers and growth regulators, bamboo’s properties like rapid growth with lesser moisture requirement and these fibres easy affordability make them choose over costly natural fibres like silk, linen, etc. Organic cotton and bamboo fabrics have chock full of exceptional facets like, these fibres not only feel good but also they are interwoven well, yet extremely soft and breathable. It gives you elite feeling with lightweight stuff yet with protection and warmth. There is misconception with respect to how these clothes look, unbleached cotton or baggy, hemp, beige -- but reality differs, natural-fibres clothing is available in wider colors and styles. And the better part is natural attributes of these fabrics makes the dye hold better than man-made artificial fibres. With a renewed resolve, risking less to your body with natural-fibre made clothing and taking better care of Mother Earth, find yourselves restoring old techniques that keep natural-fabric clothes on-going.
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BucketList Dreams Out-of-the-Box and Cost-Effective Health Management Services BucketList Dreams’ healthy lifestyle programs are a result of extensive research conducted by an experienced team. It is among the few companies which provide plans for a very affordable rates. Their plans start as low as Rs 999/- They have both individual and group plans ranging from weight loss, detox, post natal, healthy pregnancy, diabetes management, heart health etc. The company’s experts help you improve individual’s quality of life. They are here to make a difference to their customer’s life. Touch the lives of every Indian. BucketList Dreams facilitates people to discover a healthier, happier and fitter life.
All About Aparna and Her Passion towards Work
Aparna Goenka
Aparna Goenka, Director of BucketList Dreams, is the driving Director force behind the health care platform. She continues to push the boundaries of the platform’s as well as our capabilities, enhancing and developing it. She epitomizes “Walk the Talk”. Her passion and zeal for excellence in everything she does has given her success. She has an experience of 15 years in the IT industry that includes a decade long stint with Infosys. She is an active trustee of an NGO, providing education to children from deprived backgrounds. She was directly instrumental in aligning these kids to mainstream for the past 10 years. Parallelly, she also completed her masters in Special Education from University of Northampton, U.K. Her work-life necessitated her to focus on wellness to stay fit. Once she had this in place for herself and benefitted immensely from it, she has chosen to take it to market. Of course, nothing comes easy, her willingness to walk the untrodden path, with a do-it-all energy and a never-say-die attitude continuing to drive her journey.
Valuable Feedbacks by Customers who Experienced Change Bucket list dreams was featured in Silicon India. The company has enormous success stories and testimonials. Some of them are,
Anupa
To lose weight in such a simple way was the best thing about this program. Losing those first few grams and then kilos was such a boost to my self-esteem. I suddenly felt confident and happy with myself, which I hadn’t felt in a long time. There was no need for a very strict diet that
Padmashree
They are very accommodating and keep the diets varying to suit my work and lifestyle. There has been significant inch loss, which is very evident to me and everybody around. All in all the diet plans are reasonable, affordable, flexible and interesting too. I intend to continue with BucketList Dreams.
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Growing Awareness among Indians for Health The current scenario of healthcare industry is that it is at rapid economic growth, but India has witnessed a surge in diseases capable of adversely affecting the health of its population. Lifestyle diseases are increasing at an alarming rate among the urban sector. However, the major challenge faced by Indians is, they still do not focus on their food and nutrition. Instead of consulting qualified nutritionists, home remedies or crash and fad diets are often
used as a mode of treatment or to achieve their goal. However, the scientific authenticity of information offered is often debatable. But, the notable opportunity is that the Indian healthcare sector is growing at a brisk pace. Urban population are turning health conscious and investing time, energy on the same.
Challenges Encountered while Offering Healthcare Consulting Services Major challenges faced by healthcare industry is client expectations and funding. Clients may expect to achieve results within a short span of days or weeks of working with nutritionists. For example, clients may expect to lose weight rapidly; if they don’t, they might stop and return to unhealthy eating habits.
We enlighten people with diets based on quality, quantity, timings, and choice of what to include and exclude
Team’s Industrious Efforts The reason behind the success of BucketList is that each plan is created specifically for each client. No 2 plans are alike and there is no cookie cutter solution. All interventions are age appropriate, suited to their habits and lifestyle and keeping in mind the family budgets. Interventions with superfoods at appropriate times, supported with guidance create the differentiating factor. Motivating clients through their health journey plays an important part of the team’s activities. Giving innovative solutions to companies to improve the health of the teams is also their forte. Workplace productivity has seen significant improvements in companies who have adopted the approach and solutions supported by BucketList.
URL: www.yourbld.com
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