Keeping Your Service Level High When Understaffed

8/12/22, 10:45 AM

Keeping Your Service Level High When Understaffed - Prince A. Sanders | Prince of the City

a Keeping Your Service Level High When Understa ed

by Prince A. Sanders | May 2, 2022 | Blog, Prince A Sanders

No business is immune to sta ng shortages. When employees leave or take time o , it can be di cult to maintain the same level of service your customers are accustomed to.

Communicate E ectively Familiarize employees with the rami cations of sta shortages as well as expected changes in the way duties will be a ected. Advise your customers and keep them updated as well, highlighting any expected changes in service. Using clear and concise communication will help ensure that everyone is on the same page and that your customers have a realistic expectation of changes

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8/12/22, 10:45 AM

Keeping Your Service Level High When Understaffed - Prince A. Sanders | Prince of the City

Delegate Tasks Not every task needs to be executed by a senior member of sta . Assign tasks based on ability and availability to make the most of the resources you have. This will help ensure that all tasks are completed in a timely and e cient manner.

Set Realistic Goals and Expectations It is important to set realistic goals and expectations when understa ed. Trying to do too much with too little can lead to frustration and burnout. Be clear about what you expect from your employees and give them the resources they need to meet those expectations. This will help everyone stay focused and on track so you maintain a high level of service.

Stay Organized and Prioritize Staying organized and prioritizing will help you make the most of the resources you have and ensure that all tasks are completed in a time manner. Create a schedule or list of priorities so everyone knows what needs to be done and when. This will help keep things running smoothly and avoid confusion or frustration.

Show Appreciation to Your Team for Their Hard Work It is important to show appreciation to your team. They are working hard to maintain a high level of service despite being short-sta ed. A little recognition can go a long way in boosting morale and keeping everyone motivated.

These are some ways you can keep your service level high when understa ed.

Implementing these tips will help ensure that your business runs smoothly, even when faced with challenging circumstances.

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8/12/22, 10:45 AM

Keeping Your Service Level High When Understaffed - Prince A. Sanders | Prince of the City

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