PSI October 2020 by Western Business Media Limited

PSI Magazine OCTOBER 2020

October 2020 – £4.00

001_001_PSI_jun15 29/09/2020 18:38 Page 1

@psimagazine

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Professional Security Installer

SOCIAL MEDIA Your month online

DISTRIBUTION Meeting market challenges

PRODUCT TEST IDIS DC-S6283HRXL

BETTER ANALYTICS Improvements with AI

EDITOR’S CHOICE A look at the best new products

NO SPACE FOR ANY MORE? The importance of efficient storage

Oct 2020 contents_000_PSI_sep11 30/09/2020 20:15 Page 2

October 2020 – £4.00

October 2020 www.psimagazine.co.uk

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5 Editorial DIY security products really took off when Ring was launched. With over 28% market share in 2020 it has led a revolution, but does it’s price affect consumer expectancies for professional systems?

6 Industry news News and events from the security and fire sectors

11 Appointments

Professional Security Installer

SOCIAL MEDIA Your month online

DISTRIBUTION Meeting market challenges

PRODUCT TEST

Movers and shakers from the security industry

IDIS DC-S6283HRXL

12 TESTED – IDIS DC-S6283HRXL

BETTER ANALYTICS

The PTZ dome camera is put through its paces by an independent reviewer

Improvements with AI

16 Editor’s Choice The pick of the latest security products with information from the manufacturers and handy QR codes

19 When will we meet again? PSI caught up with Tim Northwood of Inner Range for a quick chat about the industry and discussed the likelihood of trade shows any time soon

23 Social media What caught our eye on the PSI Instagram feed this month (minus the sport)

24 Better business More advice from resident guru Jim Rathbone

27 The AI learning curve According to Uri Guterman of Hanwha Techwin, video analytics can be much improved with the use of AI

31 Data – can you handle it?

EDITOR’S CHOICE

NO SPACE FOR ANY MORE?

A look at the best new products

Are you running out of space? By 2025 it is estimated that we will be producing 463 exabytes of data every day – that’s the equivalent of 212,765,957 DVDs! How you store all that information will be vital for efficiency and performance

CONTACTS

We are creating vast amounts of data every day, so how you store it all is of vital importance

35 Compressing information With cameras capturing higher resolution footage at higher frame rates how you manage that data is key

39 Distribution today We catch up with Michael Lawrence of ADI to see how the business is meeting the market challenges

47 PSI Panel

EDITOR Andy Clutton Tel: 020 8295 8308 E-mail: andy.clutton@psimagazine.co.uk Twitter: @SecurityDrum DESIGN & PRODUCTION Matt Jarvis Tel: 020 8295 8310 Fax: 0870 4292015 E-mail: matt.jarvis@proactivpubs.co.uk ADVERTISEMENT DIRECTOR David Lewis Tel: 020 8295 8309 Fax: 01322 292295 E-mail: david.lewis@proactivpubs.co.uk

Industry experts discuss ADT partnering with Google in the US and what this might mean for the UK

DISPLAY ADVERTISING Paul Amura Tel: 020 8295 8307 Fax: 01322 292295 E-mail: paul.amura@proactivpubs.co.uk

51 Thermal detection successes

ADMINISTRATION Tracey Cole Tel: 020 8295 8306 Fax: 01322 292295 E-mail: tracey.cole@proactivpubs.co.uk

A look at Uniview thermal termperature measurement installations aimed at improving safety

57 The PSi Directory Your guide to vendors and service providers

www.psimagazine.co.uk

The importance of efficient storage

MANAGING DIRECTOR Mark Quittenton CHAIRMAN Larry O’Leary

PSi QR Codes

For ease of access, some of the items in PSi carry QR codes. Simply scan with your phone to visit relevant websites. Security-based editorial contributions to PSI are welcomed, and the Editor reserves the right to alter or abridge text prior to publication. The views expressed in PSI are not necessarily those of the publishers. Editorial and Advertisement Office PRO-ACTIV PUBLICATIONS LTD PO BOX 332 DARTFORD DA1 9FF © Pro-Activ Publications Ltd 2020 All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. ISSN: 1360-6476 PSI is currently available for an annual subscription rate of £48 (UK) or £99 (overseas)

EDIT leader oct20_000_PSI_apr15 29/09/2020 00:12 Page 1

Get ready - New Texecom Connect app

Sign up for a Texecom Cloud account today in preparation for the new app. Texecom Connect is evolving. We will soon be launching a new Texecom Connect app that allows professional installers to manage their portfolio of Texecom Connect users through their Texecom Cloud account. With Texecom Cloud, youâ&#x20AC;&#x2122;ll have visibility on all your Texecom Connect app users, and access to premium features to actively manage your portfolio. Texecom Connect remains a free end user app, free for installers to offer, and will be free for installers to administer with Texecom Cloudâ&#x20AC;&#x2122;s free membership option.

Sales: +44 (0)1706 212524

EDIT leader oct20_000_PSI_apr15 29/09/2020 00:13 Page 2

www.psimagazine.co.uk EDITORIAL

Texecom Cloud also features:

Remote Maintenance

On-Site Programming

Access Anywhere

Managed Access

Fit for nothing? The DIY home security market has grown rapidly alongside the adoption of smartphones and the improvements in broadband bandwidth and mobile data availability. But does it threaten the professional system?

ot so long ago, products that could be categorised as DIY home security systems had been doing ok sales-wise until the launch of the Ring Wi-Fi video doorbell system, which changed everything. It was a good quality access control device for the home that could be easily fitted and utilised smartphones so it became a best seller for online retailers and a problem for some access control manufacturers. I remember talking to one manufacturer of professional entry systems in the early days of Ring about the traction that the technology was getting with homeowners and I was told that it was not a threat to their business; a totally different market they said. I was then informed however that the company was about to release their own version of the Wi-Fi enabled doorbell - and today there are a number of similar products on the market. It was a game changer and it did exactly what the homeowner wanted it to do. As mentioned, Ring is a good quality product, but key to what makes it so attractive is the price and once Amazon got on board the payments could even be spread over the months. This factor was essential to the success of the brand as any of you that have quoted for domestic systems knows that price is often the stumbling block. For some reason people are reluctant to pay what they think their security is worth. This resistance to spend the right amount of money for the right system can lead to a common concern with security technology that determines the long-term success of the installation; the ‘fit for purpose’ issue. Take for example the case of ex-footballer Paul Gascoigne who recently lost £140,000 worth of jewellery and more from his Poole home in a burglary. It is believed that a photo Tweeted by show host Piers Morgan of ‘Gazza’ in the audience led thieves to the conclusion that the former England star was not home. His house was robbed of various items (including two steaks which Morgan promised to replace). So how did Gascoigne react to the loss? He was later spotted spending around £40 on a twin pack of DIY cameras. The crazy idea that such a system is suitable for providing adequate, proportional protection will not be lost on any readers of PSI. Why would you think that spending £40 on a security system (consisting of just two cameras) would be the right choice when protecting property worth hundreds of thousands of pounds? Perhaps the next time you are out talking to homeowners about the true value of good security systems it is worth pointing out that they need to be wary. If you can fit it for nothing, it might be fit for nothing. Andy Clutton EDITOR

cloud.texe.com

EDIT news oct20_PSI_feb15 30/09/2020 18:52 Page 2

Are you looking for...

UK’S LARGEST

CCTV

Access Control

Fire

INDUSTRY NEWS

(L-R): Mark Pennington – Commercial Director, Iain Stringer – Managing Director, Mike Brocklesby – Finance Director

SMS and QSG merge to form Synectics Security Synectics Mobile Systems (SMS) and Quadrant Security Group (QSG) have merged to form the independent security integrator Synectics Security. Based out of its Nottingham HQ, the unified business will continue to serve customers in the UK and Ireland operating in public space, heritage, high security, banking and finance, critical infrastructure and transportation sectors. “Pairing decades of experience dealing with the complexities of on-vehicle systems integration together with the expertise and specialist technical qualifications necessary for

Oprema announces new partnership with Camect Oprema has announced a new partnership with Camect. Camect’s AI understands the objects that cameras see and raises alerts for only the interesting events, reportedly eliminating false alarms. Without using up bandwidth, the system records continuously and also works when the

Intruder

sales@oprema.co.uk +44(0)29 2064 1509 oprema.co.uk

successful deployment of large-scale security and surveillance solutions – that creates a powerful combined capability”, said Iain Stringer, Managing Director of Synectics Security. “And not just in terms of transportation where there is clear opportunity and alignment of skills. “We have an exciting development around on-vehicle camera monitoring to announce very soon that will have significant implications for both new installs and retrofit on-vehicle projects. We’re also working hard to expand our offering in terms of cloud capabilities, analytics, intelligent software, and AI integration. We know that these are key areas for customers in all the sectors we serve.” To gain an even deeper understanding of customer needs, the security integrator is currently conducting a customer insight consultation. In addition to steering technical development and strategic partnerships, the information generated will be used to enhance the customer experience. Commenting on Synectics Security’s continued focus on tailored solutions, Mark Pennington, Commercial Director at Synectics Security, said: “Both businesses always worked to a customer promise of selecting the right technologies to deliver a tailored solution which meets each of their precise needs. That hasn’t changed. But thanks to our pooled resources, expert capabilities, and unified workforce, we’re in a much stronger position to deliver that promise and much more besides.” internet is down with alert notifications delivered in real-time. It offers universal secure remote access and can integrate cameras of many different brands (see Editor’s Choice in this edition for more information). Dave Small, EMEA Sales Manager at Camect commented on the partnership, “Working with Oprema is a great opportunity. We look forward to showcasing our product range to their customers.” Gareth Williams, Sales Director at Oprema commented, “We are excited to have Camect on board with us at Oprema, bringing the latest technology in the industry to our customers.”

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EDIT news oct20_PSI_feb15 30/09/2020 18:53 Page 4

Look no further

Ecl-ips buys Security Group to expand services Security and monitoring firm Ecl-ips, has bought Bristol-based alarms specialist, Security Group, to expand its services to clients. Ecl-ips is a CCTV and access control system designer and installer based in Worcestershire. Its current preferred partners are Avigilon for CCTV and Paxton for access control. Meanwhile, Security Group specialises in designing, installing, maintaining and repairing

Gate Safe celebrates ten years of campaigning

(L-R): John Lacey, former president of IOSH, Rob Williams, Technical and Training Advisor for Gate Safe and Richard Jackson, founder of Gate Safe

Charity Gate Safe commemorates its 10th anniversary this year with survey results showing that business appears to be booming, (73% of respondents reported an increase in the automated gate aspect of their business) which means that there is an ever increasing requirement to ensure the safety of the high number of gates being installed and maintained. Site surveys undertaken by Gate Safe still

intruder alarms. With Security Group’s expertise in alarms Ecl-ips will be able to offer clients a full security and safeguarding solution. Security Group has been a family run firm since 1996 and has provided its services to private individuals, the public sector and businesses in the south-west of England. Both companies have fully trained and security screened engineers. While Security Group is SSAIB-registered Ecl-ips is NSI-Gold approved. frequently reveal safety issues with automated gates, which the charity attributes to either ignorance, historic failings which precede the campaigning for safer gates or simply poor attention to detail. Gate Safe founder Richard Jackson said: “Sometimes we come across gates where the installer has clearly tried very hard to comply with best practice but failed to identify a key issue which could seriously compromise the overall safety of the installation. We are also aware that despite the work that has been done to promote the need for specialist training amongst professionals, the ‘accidental installer’ still exists i.e. someone who is on site for other works but is asked to divert their skills to dealing with an automated gate, without the required specialist training. Our message to these individuals is simple; say no and walk away from the job. This will always be the best course of action until such a time as the relevant training has been followed to equip the installer with the skills and expertise to ensure a safe and compliant gate. The hefty price that will be paid upon being held accountable for an unsafe gate – and potentially a loss of life - far outweighs any offer of extra income generated by taking on the additional work.”

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EDIT news oct20_PSI_feb15 30/09/2020 18:53 Page 5

Over £5m worth of stock on site Pre noon next day delivery as standard

supported by

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THE BOTTOM LINE I N A S S O C I AT I O N W I T H C S L

The interview that gets the facts from the top This month Simon Banks talks to David Barnes, Managing Director of Black Box Security & Fire Solutions. Black Box started over 40 years ago as a family business based in the North West. Today they provide fire and security solutions to commercial, residential and public sector clients. How does the professionally monitored fire market look today?

Marlowe Fire & Security opens new Head Office in Salford Quays Marlowe Fire & Security has announced the opening of its new Head Office facility at Lowry House in Salford Quays, Greater Manchester. Established in 1982 in the Northwest of England, the business (at the time known as Swift) was acquired by Marlowe plc in 2016, and rebranded under the name Marlowe Fire & Security in 2018 following the merger of the business with Cornwall based fire protection provider, Hentland. Since rebranding, the organisation has diversified its range of specialist fire life safety and security solutions while increasing its national foot print as part of Marlowe plc’s Fire and Security Division which incorporates the additional operating platforms of BBC Fire & Security, FAFS Fire & Security, Flamefast Fire Systems, FSE Fire & Security and Island Fire Protection. The company now occupies a 25,600 sq ft office facility. According to the company, the highlight of the new space is the Innovation Suite showcasing the latest fire life safety and security technologies. Designed by Marlowe’s in-house technical design team, the Suite utilises solutions from Marlowe’s technology partners and is designed to enable easy and efficient swap out as technology is upgraded and improved. The space allows team members, prospects and customers to see, feel and experience solutions to help them to create safe and secure environments whatever their property, or wherever their premises. Rob Flinn, Marlowe Fire & Security Group CEO commented on the move: “We had outgrown our existing building and this move is an exciting and progressive development for us.”

Check out the PSI Security News podcasts on Spotify The PSI Security News podcasts are available on Spotify, Apple and Castbox along with Spreaker and via the PSI website. Just search for “PSI Security” and you’ll find all of the recordings so far, ready for streaming or download.

Today, the commercial market is almost exclusively professionally monitored, however, most systems still don’t have signalling. I would estimate that 70% of the commercial market see Fire Monitoring as a grudge purchase, whereas the remainder sees the true value it offers. Our challenge continues to be the demonstration of how a very basic service should not be the preference of endusers and that higher integrity systems are the only way to go. We are often faced with requests to install lower-grade systems to save costs, but this just simply isn’t something we would entertain. In all newer, high-profile buildings the fire alarm systems are always monitored. It is older, existing premises where the challenges lie. We always recommend monitoring as a “no brainer” for our customers. If no-one is on-site, wouldn’t you still want the fire brigade to respond to limit the damage and evacuate adjacent buildings? What can we do as an industry to raise the standards for Fire Monitoring? Insurers need to do more to drive this and remove the commercial challenge. It should always be specified that any commercial premises must have a monitored fire system. In my opinion, it should be the minimum acceptable standard. The fire signalling sector remains less regulated than its security equivalent. For all Fire Alarm Systems, they must be monitored and maintained by a fully accredited BAFE (SP203) Fire Alarm System Service Provider. Grading, for both fire and security systems, is a flaw in our sector and remains a constant source of confusion and frustration. More clarity from the standards and associated bodies would help to improve this. For end-users, there is such a vast array of options coupled with little clarity or clear guidance on what their specific installation requires. Too much is left open to opinion and price, which I believe means as an industry we are not reaching the standards that we should strive for each day. Proper, clear certification needs to also be in place. What are some of the main challenges you must overcome here? We always ask our customers to look at the cost per year vs actual risk. The damage of a building, the goods inside or the people would always outweigh the costs of a monitored system. The risk, in our minds, is too great to chance and we need to ensure a system is fit for purpose 100% of the time. The only way to do this is with high grade, professionally monitored systems like GradeShift Pro Fire. We’ve got the systems, technologies and experience, we just need the support of end-users and the industry to deliver it. How important is remote access and UDL for Fire Systems? We’ve been utilising the benefits of UDL for over 15 years, completing remote inspections throughout this time providing a non-intrusive high-level service to our customers. Our focus on planned preventive maintenance (PPM) has helped to reduce any downtime for my customers. We’re able to be reactive to faults, provide essential support to guarantee successful installations and then ensure a secure and reliable system from then on.

YOU SAID IT! “We exclusively use DualCom and now DualCom Pro, and we've enjoyed installing approx. 30 in the last month.” Lee Baker (GTM Electrical Services) – LinkedIn – 2nd September

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Project1_Layout 1 30/09/2020 19:00 Page 1

Bosch IP 3000i cameras. Extend smart video surveillance to general surveilance applications. Bosch all-new IP 3000i cameras offer high-quality, 24/7 performance and something never seen before in such competitively-priced cameras; built-in Essential Video Analytics as standard. Micro dome, mini dome, bullet and turret options are available with resolutions of up to 5MP for indoor and outdoor use. This intelligent solution is an industry first for general, cost-effective video surveillance.

Find out more at boschsecurity.com

Project1_Layout 1 28/09/2020 18:55 Page 1

Take control with DualCom Pro

Unrivalled management tools fo for your f i l alarm l i lli b professional signalling base CSL LIVE PORTAL • MY BASE APP • SMART REPORTING OF ALARMS • ZERO LINE FAILS • SUPER-FAST INSTALL 2 ROAMING 4G SIMS • DUAL PATH RADIO • REMOTE 2ND MODULE • SINGLE HARDWARE ALL GRADES

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EDIT test1 oct20_000_PSI_mar15 30/09/2020 19:10 Page 1

TEST

PRODUCT TEST

diameter) in the base, so cable types must be chosen carefully to allow access if all functions including alarm and audio are used. Three connectors are used for external connections; a three pole for 24v AC power, a six pole for the audio input, output and CVBS output, and a fifteen pole for 8x alarm inputs and 2x alarm outputs. The dome fixes onto the top plate by aligning a notch on the body to ensure mating of the 25 way connector and then a slight turn to lock the dome in place. It was felt that the “Lock” word above the notches was confusing as it appeared to suggest an incorrect rotation. Three captive hex screws are then fastened to secure the dome in place. A clipped lanyard is then used to connect to the mounting bracket to provide additional protection. A range of optional wall, corner, pendant and pole mounting brackets can be supplied.

What’s in the box? Dome assembly Top plate Mounting adaptor Allen wrench Ferrite core Connectors (3, 6 and 15 way) Waterproofing items Quick guide

Operation

he DC-S6283HRXL dome is an external IP66, IK10 rated, 1/2” CMOS 2MP Lightmaster PTZ ONVIF compliant dome with 36 times zoom lens and long range IR capability.

Getting started

The event set up is relatively simple to configure with a good range of options for a PTZ camera. The auto-tracking of subjects is particularly easy to set up 12

IDIS - DC-S6283HRXL

The camera must be powered from a High Power PoE source capable of supplying 75W or the supplied 24v AC power supply. This power supply was fitted with a 2-pin Europlug for mains connection and a flying lead for the 24v AC output. The 24v supply is rated to 4.5A. Much of this power demand relates to the internal heater as the specification sheet gives an operational PoE demand of 27.9W without the heater active and 55.2W with it on. Not the easiest of items to deal with as it weighs over 7kg and is supplied without a mounting bracket. The collar and mounting adaptor are quite small so handling can be problematic if setting-up in a workshop environment. Connections are made into the top plate onto a pcb under a fold-down plastic cover that includes the 25-way “D” type connector used for all interconnections with the dome. The cables must be fed through a relatively small hole (19.6 mm

When powered, the dome runs through a calibration routine to establish its datum points. Once complete the dome leaves its camera looking straight down but this can be replaced with a move to a Home setting during configuration taken from one of the 256 preset positions available. If connecting to the camera with a web browser (DHCP is set by default), you are prompted to run the IDIS WebGuard software before continuing. At first connection you are unable to access the camera as there needs to be a unique password set. This must be set using the IDIS Discovery software that is downloaded from their website, though the supplied Quick Guide is not clear on this. Once discovered the individual camera can be managed and a password set for the administrator level user. This password must be 8 to 16 characters long and include three character types. Ideally, when used with an IDIS DirectIP NVR the setup is simplified. From the Live browser window, a Remote Setup icon loads a configuration page following entry of the camera’s login password. The Live page stays active so any changes can be immediately viewed once saved. Initially the time was displaying the U.S. Eastern time zone of GMT -5 hours with the date shown in year, month, date format. The date format could not be changed from this to either UK or USA convention. It was assumed this may

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Project1_Layout 1 28/09/2020 19:39 Page 1

Distinctive protection. Customise your StreetSiren DoubleDeck. Design can include your company logo and contact information.

Protected d ffrom dust and rain

Wireless l

Bright h lights l h attract attention of the passerby

Adjustable d volume 85 to 113 dB

For more information on the StreetSiren DoubleDeck and Branded Faceplates get in touch: +44 (0)29 2064 1509 | sales@oprema.co.uk | oprema.co.uk

EDIT test1 oct20_000_PSI_mar15 30/09/2020 19:12 Page 2

TEST

(continued from p12)

Event Actions: - Alarm Out, E-mail, Remote call-back, Audio alarm messages, FTP upload and Record. Event: - Alarm In, Motion Detection, Trip Zone, Audio Detection, Tampering, Auto Tracking and System Events. Each of the menu options begin with an Overview page showing the current settings for that selection. Most changes require a Save to enable the change.

Performance

A well featured PTZ dome with simple setup, excellent optical performance and enhanced IR illumination

be due to the firmware being an early version as this was reporting as v1.1.1 (November 2019) but downloading the latest 1.1.2 version (July 2020) from the website and uploading this to the dome still did not allow the date format to be changed. Time setting however was easily updated and set to an external time reference. The camera has a good dynamic range, and this can be further electronically enhanced. Up to four video streams can be configured. Edge storage and Smart failover being provided using a micro SD card of up to 256GB. The cardholder and a factory reset switch are readily accessed beneath a small cover plate. Two-way audio is supported along with storage of pre-recorded alarm messages. Black & White Mode and the IR cut filter are independently selectable or can be set to Automatic or scheduled to suit the application. An image stabilizer is available, this is of the electronic variety and so removes approximately 10% of the screen height and width when used. As long as a sturdy mount is provided, this feature should not be necessary.

Menu options

8.0 out of 10 NOTE: This PSI Product Test was carried out by an independent third party, not editorial staff. The manufacturer had no input in the review or the final result

The set-up menu window is simply laid out with the following options down the left hand side of the display: Quick Setup: - basic setup options for Language, Name, Date & Time, Network addressing, Video & Audio streams. System: - general settings and import / export, Date & Time and User Group settings. Network: - IP, FEN (mDNS), Port & QoS, Bandwidth control, Security, IEEE802.1x. Video: - Camera settings, Streams, Webcasting, MAT (Motion Adaptive Transmission), Privacy Masking and PTZ settings. Audio: - Input / Output, Codec type, enabling and volume settings.

The 36x zoom lens has a range of 6 to 216mm giving a horizontal field of view of 59° to 2.04° and vertical of 39° to 1.04°. The use of a flat window in front of the lens ensures there is no additional image distortion. Auto-focus is good and can be manually overridden if required. For night vision the unit has two infrared emitters, mounted behind lenses to the side of the optical lens, a light sensor is mounted on the front panel for switching level. A motorised racking system allows the IR to track the zoom position to provide a highly concentrated IR beam when in telephoto mode. The specification states a 350 metre IR range and illumination of a subject at 250 metres was readily observed in testing. Both Pan and Tilt speed are variable from 0.02 to 240°/sec with preset calls at up to 360°/sec. Zoom related proportional speed allows good control when zoomed in. Good resolution is obtained from the 1920 x 1080 (16:9) sensor and colour sensitivity is good with a stated figure of 0.1 lux but monochrome mode would normally be entered way above that level. The event set up is relatively simple to configure with a good range of options for a PTZ camera. The auto-tracking of subjects is particularly easy to set up but can be confused by vegetation so care must be taken to ensure the observed scene is clear. Up to eight privacy zones can be set and these track well with camera and lens position. Remote connection Apps are available for both Android and iOS devices. The defog feature was found to work well with low-contrast night scenes, enhancing the image detail. Motion Adaptive Transmission can be implemented to reduce the frame rate until scene motion is detected; this significantly improves storage efficiency.

Conclusion A well featured PTZ dome with simple setup, excellent optical performance and enhanced IR illumination.

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Project1_Layout 1 28/09/2020 19:38 Page 1

Introducing the new

Touch Intruder Keypad With Capacitive Touch Screen

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Size: 180mm x 112mm x 22mm

Weight: 215g

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BS 8243 & PD6662

Temperature: -10 to +40Â°C

Proximity tag compatible

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EDIT ed choice oct20_000_PSI_jun15 29/09/2020 00:58 Page 1

EDITOR’S CHOICE

Touchscreen for luxury apartments The 2N Indoor View answering unit is equipped with a 7” colour touchscreen display, providing a detailed view of incoming people from its scratch resistant 4-mm tempered glass panel. Users can display live video from the intercom and see who is at the front door in real-time, or they can replay missed or unanswered calls from unexpected visitors who have left a message. As the video call preview is enlarged, residents can clearly read a courier’s name tag. HD audio and noise cancellation also optimise the listening experience. In addition, users will appreciate how easy it is to operate the unit on the large display and the home screen can also display the current weather forecast. There is a new office stand for the unit so that it can be used in the office interior as well. 2n.cz/en_GB

Customisable evacuation alert system is announced

C-TEC has announced a new evacuation alert system, EVAC-ALERT. The new BS 8629:2019 gives guidance on evacuation alert systems installed in blocks of flats to assist the Fire and Rescue Service (FRS) in evacuating part or all of a building in an emergency. The EVAC-ALERT system can be customised to create a BS 8629-compliant solution in any high-rise residential building. Housed in a vandalresistant locked cabinet accessible only by the FRS in an emergency, the control panel features an intuitive interface, LED indicators and toggle switches for each evacuation zone. Each panel can connect to evacuation alert devices including sounders, visual alert devices, vibrating devices and pagers to alert the deaf, hard of hearing or mobility impaired. The system is comprised of EN542/4 third-party certified components and can be used to create buildingspecific wired, wireless or hybrid evacuation alert systems in consultation with the relevant FRS. c-tec.com 16

Out-of-sight wireless contact launched

Pyronix has launched its latest security peripheral, the MCNANO-WE wireless magnetic contact. The Nano-sized contact is designed to disappear with out-of-sight installation. Fitting inside the frame of a uPVC door, the MCNANOWE is a solution for any residential or smallcommercial installation. The contact is designed for multiple purposes, whether securing entrances and exits, or to generate a voice push notification to the user via the app should the medicine cupboard or a specific area be accessed. Produced almost 66% smaller than the existing MC1MINI-WE, the new device delivers a wireless range of 250m in open space and a reported two-year battery life. pyronix.com/uk/products/mcnano-we

Truck roll cover keeps tools safe and secure A solution for security installers with pickups who worry over the safety of expensive tools and equipment kept in the vehicle on site or overnight has been developed by EGR Group. EGR RollTrac is an electric roll cover listed as the first tonneau cover to integrate fully into a vehicle’s electrical system. The cover is both water resistant and scratch resistant, with design features to keep tools safe and secure from the worst the elements and human endeavours can throw at it. The system has an aluminium interlocking slat system that prevents water from penetrating and the same slat system design is also what prevents the tonneau cover from being slashed or cut. 4x4ni.com

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EDIT ed choice oct20_000_PSI_jun15 29/09/2020 00:59 Page 2

EDITOR’S CHOICE The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Every now and again, certain products grab our attention so here we take a look at a few of the products we think you won’t want to miss this month.

AI enabled home and business security hub microSD cards for workloads at the edge now shipping With AI and 4K rising in adoption on video cameras, higher video resolutions are driving the demand for more data to be stored on-camera. Cameras often record video continuously in 1080p, but 4K-compliant cameras are projected to make up over 24 percent of all network cameras shipped by 2023. That means more data generated – up to 5.7x for 4K versus 1080p video – and represents a fast-growing desire for reliable storage onboard security cameras. To address these challenges, Western Digital is now shipping the WD Purple SC QD101 microSD card, which is designed for security system OEMs, integrators and installers for all-weather 24×7 low bit-rate recording or backup storage when a camera attached to an NVR loses connection. westerndigital.com

Utilising AI the Camect hub forms the brains of a home and business surveillance system, which enables users to configure a setup using their choice of IP cameras. The cameras are automatically configured to record continuous video which can be viewed live or recorded. AI applies a deep-learning CCTV analytics model which chooses the most significant video events to save and convey to users, with over 30 classifications including people, vehicles and delivery staff. The Camect system allows users full control over cloud CCTV storage. For security, the videos are encrypted and travel directly from the Camect recorder to the viewing device. Access to CCTV cameras is available from laptops and desktops, as well as from mobile phones. camect.com

New batteries for use in emergency lighting, wireless security and fire GS Yuasa Battery Sales UK has announced the introduction of the YU-Lite range of Nickel Cadium (NiCd), Nickel Metal Hydride (NiMH) and Lithium batteries designed for use in emergency lighting, wireless security, fire and other industrial applications. It replaces and reportedly improves upon the Yu-Power batteries. The label designs use colour to differentiate between chemistries, making identifying the right battery simple; the YU-Lite NiCd range is identifiable by its red packaging, NiMH green and Lithium blue. Both the NiCd and NiMH ranges are rechargeable and are listed as maintenance-free with a service life of up to four years in emergency lighting applications. Primary and secondary cell types and single and multiple pack configuration options are available for both the NiCd and NiMH battery types, allowing for design flexibility. Customisable solutions are available upon request. yuasa.co.uk/yu-lite

NOTE: All technical specifications listed are provided by manufacturers

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EDIT Interview psi oct20_PSI_mar15 29/09/2020 22:59 Page 2

INTERVIEW

Restrictions and predictions What changes to the security industry and technology will result following our experiences in 2020 with Covid-19 and the restrictions it placed on our sector? rmed with a face mask and a bottle of hand sanitiser, we met up with Tim Northwood of Inner Range for a quick chat for the September PSI Podcast. You can listen to the whole interview on our website or via your favourite podcast platform, but here is a quick snippet of what was discussed:

How has 2020 been for you so far? Overall, 2020 has been reasonable. There are regional markets that have been severely affected by the pandemic but overall Inner Range is probably in a much stronger position than it was last year and the company has grown organically. I would expect to see some significant growth by the end of the year even though it has been frustrating at times for everyone not being able to travel and see customers, but that's one of the things you get with a pandemic! How will C-19 affect the security industry going forward? From a technology point of view from a manufacturer like us, we are seeing more end users use features in our software and product that they had never used before, which enables them to do occupancy management and that type of application from a business operation point of view. We have found that we can provide tech support fairly adequately from a remote worker basis, however the real killer is for the salesperson as customers still prefer a face-to-face meeting to discuss projects and that's been hugely affected by the current situation. I think that will eventually go back to being normal but I would imagine that a lot of companies like ourselves will have a much more flexible working arrangement for our office staff. We've got to keep a warehouse fully staffed but tech support, in theory, can be anywhere in the world although we prefer to be in the same time zone as well as the trading element. All in all, remote working has worked reasonably well for us.

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We've not had any trade shows this year, but when we do we'll get back together again, what will we be talking about? When we do get to have trade shows again with exhibitors and visitors is still in itself unknown in terms of timescale. While I can't see events happening until there's a vaccine, I think when we do meet up we will be discussing all the things we developed to allegedly provide solutions to the virus problem, which in fact are really just tools for end users to manage issues and applications that might be related to Covid19. In the meantime we are seeing a lot of companies and manufacturers doing virtual events; we are doing one ourselves for the EMEA region in October and a lot of our manufacturing partners who do integrations that we talk to or work with a doing exactly the same. So I feel you might actually see virtual exhibitions over the next twelve months pick up significantly. I think before the real trade exhibitions happen again with face-to-face meetings, it is going to take confidence not only from those people who have got to send staff there, but also from the visitors to come in through the door. Convincing them that it's safe will only be possible when we have a widely deployed and successful vaccine.

Tim Northwood of Inner Range

â&#x20AC;&#x153;We are seeing more end users use features in our software and product that they had never used beforeâ&#x20AC;?

EDIT Interview psi oct20_PSI_mar15 29/09/2020 23:00 Page 3

INTERVIEW

(continued from previous page)

â&#x20AC;&#x153;I would bet, even though I'm not really a betting man, that the majority of data breaches with systems are caused by very simple lapses in securityâ&#x20AC;?

Do you think that there may be problems with the security of connections now that so much technology is networked? I think that's always been risk in any product that's connected to the wider world via a network but most of the manufacturers in our sphere of integrated access control and security do take significant precautions within their own products to prevent, want of a better word, hacking or theft of data. Even when you integrate to another product, most manufacturers will look at being securely protected from an internet or software security point of view for their own product, but what you do when you integrate that to another manufacturer's product - that's where the potential risk is. Most manufacturers do something called sandboxing, where they will look at the integration they have done with other products and monitor it, and if that product gets attacked, you've got some doors in place to stop the attack going further from that integration. Now that obviously depends on the product you are integrated to and how secure it

is, so from a manufacturer's point of view, we have to be very careful who we integrate to. Personally, I think the majority of the risk is with businesses who don't manage their own IT security properly. IT security is all about passwords, access to networks, complex passphrases and changing them regularly, I would bet, even though I'm not really a betting man, that the majority of data breaches with systems are caused by very simple lapses in security like passwords being written down on Post-it notes, shared or very easy to break passwords etc. We have seen a vast amount of phishing attacks over the lockdown period, in which people gain your personal data and that's is relevant in the security industry as well, because the weakest link in IT is unfortunately the human being who's attached to the keyboard! Listen to the full interview on the September 2020 PSI Security News Podcast

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t r a sm

NOW SUPPLYING SMART HOME TECH dvs.co.uk

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EDIT Social oct20_000_PSI_may15 30/09/2020 00:19 Page 2

SOCIAL MEDIA

SECURITY ON SOCIAL MEDIA A look at what’s been happening on PSI’s Instagram feed this month (apart from all the sport...)

psimagazine

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EDIT Business oct20_000_PSI_mar15 29/09/2020 22:27 Page 1

BUSINESS

Increase profit through pricing In the latest in this series of articles on growing your service business, we are looking at how to increase profit through pricing

here are some primary ways to increase the profitability of your company. You can sell more, reduce costs and/or price higher. So how can profitability be improved through pricing even in these challenging times?

The real reason that prospective customers do not buy from you is probably not primarily related to your prices

Jim Rathbone is the Managing Director of Rathbone Results which supports security installers to increase profits and grow recurring income jim@rathboneresults.com

Develop the right mindset Businesses often underestimate just how much effective pricing management can impact on profitability. Yet so many installers worry about increasing prices due to the fear of losing the business. Yet most companies do not buy on price. The widespread belief that everybody is looking for the cheapest version of everything is simply not true. If this were the case, everybody would live in the cheapest houses, drive the cheapest cars etc. The real reason that prospective customers do not buy from you is probably not primarily related to your prices. Are you giving a high-enough level of customer service? Have you given the prospect a clear understanding of the benefits they will experience when they do business with you versus the competition? There is another reason to do everything possible to avoid lowering your prices. Even if it increases your sales now, have you really increased your overall margin? Lowering prices will also make it very difficult for you to charge the prices that you deserve in the future. Differentiating pricing and manage pricing policy Differentiate your pricing based on your service offering, contract size and market sector. By way of example: There are very different sensitivities to price increases on annual service contract renewals for

Structure the approach to service contract pricing Use a service contract price calculator to provide a structured and uniform method of calculating service contract prices. This will include standard times for servicing different products and build in costs for the following: 1. Full recovery of hourly labour cost. 2. Travel time. 3. Working at height. 4. Two men needed for health and safety reasons. 5. Out-of-hours work. 6. Equipment hire charges, e.g. cherry pickers or mobile platforms. It is vital to build in these costs, especially when pricing larger service contracts. Effective management of service pricing is a significant contributor to profitability. Aim for 50% gross margins for service contracts, call outs and small works in the knowledge that this is being delivered by sustainable businesses in our sector. Know that you can achieve this by developing the right mindset to pricing, through differentiated pricing, by testing and measuring price increases and by developing a more structured approach to pricing. Profitability will improve even in these challenging times.

the following types of customers: • Residential customers who have a “bell only” burglar alarm system. This customer type may react if the contract price has gone up by a few pounds. The invoice is often scrutinised by the homeowner before payment. • Residential customers who have a monitored burglar alarm system which allows police response. This customer type is less price sensitive than the previous category since he is already investing in a monitoring service to provide adequate protection to his home. • Commercial customers where the intruder alarm system protects the property and company assets. Not all businesses will compare the prices with the previous year. The contract value can represent a small figure against the total annual expenditure of the company. Many installers apply the same price increase to all contracts without considering the different customer types and the different value those customers place on the services. Price differentiation can occur in several different areas of call-out services. Enforce the discipline of recording both start and finish times for engineers on callouts, so that onsite time starts when the engineer has parked his car and finishes when the engineer arrives back at his car. From experience and studies on pricing, most businesses can improve their net profit by at least 2 to 3 percentage points by using effective price management and differentiation. For a company with sales of £2m, this can mean an additional £40-60k net profit. For some installers, the upside can be much higher. One client increased their gross profit by more than 10 percentage points over the last 12 months through changes to the cost build up and pricing policies. Test and measure price increases The only person who knows whether you are charging the right price is your customer. Don’t let fear be the reason why you keep prices as they are or even reduce them. Test price increases. You do not have to make big bets in pricing. You can conduct controlled tests on a sample of your customers, measure the results and then decide on the next steps. Measure the conversion rates before and after the price increase. For example, test increasing prices on service or small works. Benchmark your quote to order conversion rates – which should be 50% or more - before and after price increases. Gross profit % should be significantly higher in service and small works than in new installation projects.

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Artificial Intelligence

EDIT AI Oct20_000_PSI_mar15 29/09/2020 00:27 Page 2

AI & ANALYTICS

The deep learning curve

How will AI technology change the future of the security industry and how can installations be improved with added intelligence?

hile we've not had any security industry trade shows in 2020, it is a fairly safe bet that AI and analytics would have featured heavily in the Halls. Last year the technology trend at the events was definitely more towards the software side of security surveillance with manufacturers and developers adding capabilities and intelligence to cameras. However, as with any buzzword, there is some confusion in the market as to what was a true use of the term with difference between what was deemed an analytic function rather than an AI application a typical case in point. To find out more about the use of AI compared to analytics we caught up with Uri Guterman of Hanwha Techwin and we began by talking about AI being the "trend of the moment" and what the difference was, as he sees it, between analytics and AI. "AI is currently one of the major security trends and I think we're just at the beginning of what the technology can do as we see more and more analytic features being migrated from the traditional methods to the latest AI systems," said Uri. "New features are continually being developed so we are much more advanced in terms of applications today than we have ever been before. However when we talk about AI in the context of surveillance, we're not talking about the type of virtual AI entities that you see in futuristic movies - it simply means hardware and

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software powered by deep learning technologies to solve specific tasks in video or audio." Deep learning, another term you'll see widely at trade shows, is a relatively new development in the world of machine learning which is just one technique for achieving artificial intelligence. Whereas machine learning is simply defined as the ability to automatically learn and improve from examples without the function being explicitly programmed, deep learning is done by training a multilayered mathematical network structure inspired by human brain neurons to identify and recognise information using training data sets until the network reaches an optimal performance for solving the task for which it was designed. Video analytics have been around for many years in various forms and is usually a catch-all phrase for many applications that automatically analyse video content, generate metadata and detect events in video. It is traditionally built with quite limited algorithms compared to where we are today and can require a great deal of configuration and fine-tuning. Therefore it takes a

"AI is currently one of the major security trends and I think we're just at the beginning of what the technology can do as we see more and more analytic features being migrated from the traditional methods to the latest AI systems" 27

EDIT AI Oct20_000_PSI_mar15 29/09/2020 00:27 Page 3

AI & ANALYTICS

(from previous page)

lot of time to deploy and the performance in many cases is not satisfactory enough to rely upon. "These days deep learning AI techniques are becoming a superior alternative to the traditional algorithms we have had for some time, requiring considerably less configuration and providing much higher accuracy levels," said Uri. "To give you one example, with traditional video analytics we can alert that something has just jumped over a fence, but a false alarm could be triggered by video noise created by shadows and birds etc. With new AI cameras not only is the detection itself much more accurate thanks to deep learning, but also the camera is trained to classify types of objects so it knows when that alert is actually a person, thus avoiding false alarms caused by an animal jumping over the fence. This ability to minimise time-wasting and reduce the occurrence of costly false alarms means control room operators and security personnel can focus on responding to real incidents and emergencies. For me this immediately translates to happier and more satisfied customers!"

Applications of AI So given the difference between traditional analytics and AI, where does the addition of

Traditional analytics techniques use models and algorithms based on motion for detecting objects that otherwise would be added to the background of the image, meanwhile AI can detect and classify static objects such as parking vehicles”

intelligence fit into real life security applications and can it be used to replace underperforming analytics in most cases? Uri Guterman is quite sure of the role AI technologies will have in the future. "I believe that AI will eventually completely replace traditional video analytics applications," states Uri. "Anything that the video analytics applications that we all know can do; AI can probably do better. Traditional analytics techniques use models and algorithms based on motion for detecting objects that otherwise would be added to the background of the image, meanwhile AI can detect and classify static objects such as parking vehicles.” An application such as people counting is much more accurate with AI, doesn't require a top-down view mounting and can even detect age groups and gender which is likely to be of interest to the retail sector. The ability to capture and analyse business intelligence enables retailers to review customer demographics and gain a greater understanding of customer behaviour, such as buying patterns. AI can also cope with extremely busy and dynamic scenes so is much more suitable for that type of installation than traditional video analytics. “Another significant benefit of AI is that it makes new bespoke applications for specific scenarios possible; for instance it was fairly easy for us to train our existing AI cameras to detect face masks and people not wearing a mask,” reveals Uri. “This is a new application that our customers can now install for the Covid-19 situation using a simple free-of-charge firmware upgrade."

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EDIT AI Oct20_000_PSI_mar15 29/09/2020 00:28 Page 4

â&#x20AC;&#x153;Vertical markets are increasingly requiring more specific specialised solutions to meet each unique requirement of the vertical, including smart cities, transport, factories, retail businesses etc. Video based AI now offers these kinds of organisations a new level of value propositionâ&#x20AC;? One camera for all roles As camera capabilities have been enhanced with the development of new analytics and functionality, the emergence of AI has led many people to the conclusion that we will one day use cameras for all security applications ranging from access control to fire detection. Yet there are concerns about the single point of failure aspect of using one technology to carry out multiple functions, ordinarily performed by dedicated systems. "From a technical point of view cameras are becoming increasingly more powerful so I do believe that one day they will be able to perform all security duties," said Uri. "Cameras today have more advanced chipsets with built-in AI architecture and new types of video analytics applications that we couldn't have developed without deep learning technology. Units have much more memory, edge based storage, better cyber security protection, an open platform to run added value applications, integrations; cameras are generally more resilient, reliable and sophisticated these days, so of course they can carry out all security duties. I don't think it will be long before we start seeing the role of cameras changing with a transition of systems to have more distributed architecture." As an example of this development, earlier this year Hanwha Techwin launched serverless ANPR cameras that can communicate with each other to have one joint list of ANPR events presented to the user without any server being involved. This leads Uri to the opinion that in addition to surveillance, cameras will eventually support functions that today are kept to access control and fire detection system. But what about the aforementioned concern that having one camera with such a range of responsibilities is running the risk of a single point of failure? "This is a system architecture consideration, which should be solvable," explains Uri. "In a way it might be even safer to run an application that controls a door on-board an assigned camera near the door, which can operate even when

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disconnected completely from the network, instead of having one server control all of the doors in the facility. Having said that, from a rules and regulations aspect in regard to best practices in respect of design and installation, fire detection systems are quite different from video surveillance systems. So it's probably unlikely that the two separate solutions could meet industry standards if they were combined into one device."

The next market trend The security industry is a technology-led sector so given that, what can we expect the next trend to be? As we've discussed, systems are increasingly more sophisticated today and have wider applications for the market to promote and install in order to satisfy user demand, but how does Uri think we will move forward in the near future with system intelligence? "I would say that the next big trend for the security market will be a focus on vertical solutions with some beneficial help from AI," predicts Uri. "Vertical markets are increasingly requiring more specific specialised solutions to meet each unique requirement of the vertical, including smart cities, transport, factories, retail businesses etc. Video based AI now offers these kinds of organisations a new level of value proposition. We already provide products designed for these verticals and plan to expand our line-up of specialised solutions soon with some very interesting new offerings. Thanks to the capabilities of AI we have a very exciting future ahead of us!â&#x20AC;?

Project1_Layout 1 28/09/2020 19:39 Page 1

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EDIT Storage Oct20_000_PSI_mar15 30/09/2020 00:37 Page 2

STORAGE

Data – can you handle it? An essential part of the modern security is the management and storage of all of the collected data so that it is available for instant reference when required

n our digital age, the amount of data created on a daily basis is growing at an alarming rate. In fact, recent figures suggest that there are 2.5 quintillion bytes of data created each day and at our current pace, by 2025, it's estimated that 463 exabytes of data will be created each day globally – that's the equivalent of 212,765,957 DVDs per day. As our data production has skyrocketed so has our network speeds to help cope with the movement of the information and we now expect to be able to stream data such as video wherever we are and however we are connected - be that via WiFi, mobile data etc. The next generation of Sony Playstation, the PS5, is reportedly going to come in two formats; one with a disc drive and one that streams games as you play. The increased capacity of networks has allowed connected devices to become just as quick as those with stored applications, hence the rise in Software as as Service (SaaS) offerings. However this rise in technology capability does lend itself to manufacturers being able to make platforms and operating systems obsolete at such rates that any unit that is more than a few years old may no longer work as it should.

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For example, we’ve all bought technology, be it smartphones, laptops or even cars that in the last two years alone have features that have already become outdated or have been updated to the point that the version we own no longer supports the latest update (as in when operating systems update). The technology industry in general has seen a rapid rise in the use and development of certain types of systems while others have remained at steady levels. Updating software rather than hardware has become the norm in many sectors as ‘firmware’ updating is the easiest way forward for users to keep their relevant (even though in the case of smartphones they’ll update the hardware on a regular basis anyway). The technology industry had embraced connectivity with open arms and IoT will play a huge role in the direction of the future development of systems. It is quite rare that any new launches, in any sector, perform only one function. There is an element of ‘smart’ to just about anything from fridges to toasters, televisions and speakers. The security industry is no different. Alarm panels are multi-functional to meet the remote monitoring (for personal or ARC requirements) as smart devices are driving the way in which

There are 2.5 quintillion bytes of data created each day. By 2025, it's estimated that 463 exabytes of data will be created each day globally – that's the equivalent of 212,765,957 DVDs per day 31

EDIT Storage Oct20_000_PSI_mar15 30/09/2020 00:38 Page 3

STORAGE

(from previous page)

people interact with their technology. Bells-only alarms could be phased out as the modern generations become homeowners and run everything through their smartphones or pay for an ARC monitored service. Surveillance is also changing; we now have 4K cameras for security and business intelligence purposes; using the collected data for keeping us safe with live footage and analytics as well as for studying the behaviour of those on view for improving business performance and tailoring services. This modern security technology heavily relies on the successful storage of all of the collected data so the choice of how that information is kept is vital to the overall performance of the system. You have a number of options.

Relying on traditional desktop drives for video recording surveillance is not good enough as they are not built to withstand the constant data writing involved with capturing multiple streams of high definition video

The hard option Once the industry had moved unilaterally forward from the days of video tape storage and CDs, following thePC market into the realm of hard disk drives (HDD) it led to some initial problems with disk choice. In the past installers often took the view that a HDD was the same across the board, particularly as many people still remembered the days of recording to VHS so surely a HDD developed for a computer would be acceptable? In the case of surveillance information, the players in the drives market recognised that the use of standard PC drives was causing problems for those operating surveillance systems and, as a

result, manufacturers launched ranges of drives designed for video data storage. These, essentially, are more suited to the read/write process of a video storage installation than a drive aimed at being fitted into a PC. Surveillance drives are also designed to deal with the growing use of analytics in the sector, both for security management and business information solutions. We are also pretty much in the early days of AI in the surveillance sector, yet the main players have already got this covered with HDDs of up to 16TB capacity that can cope with the specific workload that anyone looking to develop AI systems would require. It is critical that the system makes it possible to understand and translate data once it is created and stored securely. In the world of GDPR data security and transparency is a must. Data analysis will not only help in the shorter term with business efficiency and operations, it will help companies stay ahead of their competitors and make better business decisions for the future. Due to this reliability on the data the storage medium chosen must be one that will not struggle to cope with the processes involved and not put the company at risk of compliance issues with data losses. The correct type of drives stores video data and allows that information to be accessed for a variety of purposes not only security. For example, if your customer is the boss of a supermarket chain, monitoring data allows him/her to collect interesting insights and patterns. These can include understanding peopleâ&#x20AC;&#x2122;s movements

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EDIT Storage Oct20_000_PSI_mar15 30/09/2020 00:39 Page 4

around the store - where they look first, where they spend the most time browsing, and the busiest times of the day and week. As a result better business decisions can be made - like the best place to position strategically important stock or items on promotion, or where security team members should be placed to monitor any vulnerable or theft-prone areas of the shop floor. To use another example, if the client is a manager of an underground system or rail network, analysing data patterns can allow him/her to plan ahead, anticipate and avoid problems – everything from easing overcrowding on platforms, preventing scheduling delays, and rerouting when and where necessary. It is this intelligent analysis of data patterns that can improve business operations and ultimately ensure a much better customer experience. This all sounds great, however, to ensure companies have the right kit and tools in place for video surveillance, it is essential they think about the challenges it will bring in terms of storage. Storage should be one of the first things that businesses consider - especially as more and more companies will want to analyse data over longer periods of time. Relying on traditional desktop drives for video recording surveillance is not good enough as they are not built to withstand the constant data writing involved with capturing multiple streams of high definition video. The rigours of today’s video surveillance require true 24x7 operations, 365 days a year, and therefore surveillance systems need drives that can handle that level of workload effectively. A more recent addition to the portfolio of storage options is the dedicated surveillance server. These are capable of storing and transmitting high rates of data throughput from multiple streams via the use of RAID technology utilising a number of drives all at once with a drive in reserve for redundancy. This can offer an even faster method of archiving and reading with a higher level of fault tolerance. Due to the use of multiple drives, the dedicated surveillance server will have a much higher capacity than any single HDD (for example Secure Logiq has a surveillance server with 660TB capacity).

Cloud In these times of Spotify allowing the streaming of songs on the move we are familiar with cloud storage applications. Similarly it has become increasingly common for video data to be held in the Cloud and for remote servers to allow customers to access their CCTV footage via the platform while on their travels. Some NVR solutions now offer remote monitoring solutions via the use of dedicated apps in addition to Cloud storage for back-up. When talking to various companies in the data storage sector about the use of the Cloud for

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video storage, they will often say that they would never recommend that companies go to ‘Cloud only’ options as, any unexpected bandwidth problems aside, putting all of your eggs into one basket is not a great idea when it comes to data you may need to rely on for legal purposes or may contain sensitive information. For the most common video applications HDDs with a cloud back-up is beneficial especially as the cloud enables remote access to the data. Whichever way the data from cameras is stored and accessed, the value of data is increasing as quickly as the need to store it for longer, so choosing a dedicated video drive for the job is vital. Relying on a standard PC drive in a surveillance system might be cheaper option at install but could be an expensive mistake in the long run particularly as the amount of data we are producing and working with at the same time is increasing - and not just for surveillance. Some smartphones today have 6GB of RAM with 64GB of storage with an expansion slot for up to 400GB of storage. That’s more than a desktop computer of not so long ago in the palm of your hand all because we are generating such huge levels of data in our daily lives. To take it to the extreme, city wide surveillance and ‘smart cities’ are generating such incredible amount of information that a report suggested that in 2019 newly installed cameras were responsible for over 2,500 petabytes of data per day. How your customers access their information and how easily and quickly they expect to be able to access their data is going to be a vital part of whether or not your installation is a long term success. We have a generation of technology buyers who don’t do buffering or waiting for information - instant availability and access expectancy mean that dedicated HDDs for surveillance camera systems are essential. Be sure to specify ones that match the predicted data storage levels and workload to avoid potential losses of data and subsequently, contracts.

It has become increasingly common for video data to be held in the Cloud and for remote servers to allow customers to access their CCTV footage via the platform

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EDIT Storage 2 Oct20_000_PSI_mar15 30/09/2020 00:27 Page 2

VIDEO

Compression and storage T

he sheer size of high-quality video content and the amount of valuable data received from surveillance systems impose the need for end users to adopt a camera system that harnesses efficient technology. Regardless of size, many organisations evaluate their IT infrastructure and realise that system storage capacity is deficient. Thus, a double-edged sword is fashioned from aiming to reduce expenditures while maximising storage in the existing system. Traditionally, recording all data from video streams meant that additional storage and bandwidth was required; or alternatively, only certain portions of the data were saved. How can security teams possibly keep bandwidth and storage levels under control? Video surveillance system integrators are deploying high-performing cameras that utilise advanced compression technologies, allowing organisations to reduce bandwidth and storage needs without compromising on image quality or losing critical information.

The basics Video images in their raw state consume large amounts of bandwidth and storage. Video compression algorithms are used to reduce their size while still representing a faithful image with significantly less data. When the images are displayed, they are decompressed once again to

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restore the original detail as closely as possible. The compression and decompression (codec) standards used are subjected to constant development, refinement and optimisation. H.264 has been the staple of video surveillance for some years, and H.265 is increasing in popularity. However, within these standards there is room for more optimisation and fine tuning to achieve greater compression efficiency with the least impact on image quality. The differentiator between how much storage the compression technology actually saves depends on the ability to analyse the captured content of a scene and determine which aspects of a frame are essential, and which are less important.

To learn how smart video compression eliminates the storage balancing act we spoke to Dilen Thakrar, Product Manager at Oncam

Algorithms Maintaining detailed images with lowered demand for video bandwidth and storage becomes possible with advanced real-time adaptive video encoding technology. With the ability to automatically adapt at its core, this compression technology leverages smart dynamic algorithms to continuously analyse video streams. The result? Reduced bandwidth and increased storage savings. This technology can

Maintaining detailed images with lowered demand for video bandwidth and storage becomes possible with advanced real-time adaptive video encoding technology 35

EDIT Storage 2 Oct20_000_PSI_mar15 30/09/2020 00:28 Page 3

VIDEO

(from previous page)

intelligently identify what is important and relevant to the scene. Intuitively, the camera’s integral capabilities to enhance image quality are applied to what is categorised as essential. Areas of the frame that are deemed unimportant are then compressed. In advanced systems, operators can also take control of some of the elements of the compression, and tune the analytics it uses for their specific environment. There are three central techniques that typically drive this form of compression: 1) Dynamic Regions of Interest (ROI) This adaptive algorithm is key to maintaining image quality in relevant parts of a scene (Regions of Interest). Frames are automatically analysed to create and track regions based on their evolving size, shape, motion pattern and type of movement. Compression levels can then be adjusted and applied to areas outside of those regions to deliver bandwidth savings. Advanced implementations allow users to select the regiondetection method and adjust the relative size of regions based on their needs.

Just because highdefinition video with powerful new features and on board technologies results in more data being captured, that doesn’t mean bandwidth and storage needs have to increase

2) Dynamic Group of Pictures (GOP) The function of this algorithm is centred around frame size based on activity. The video stream (H.264 & H.265) consists of I-frames and Pframes. I-frames are large self-contained frames that carry all image data in one frame, while Pframes are smaller in size as they only contain motion information that has changed from previous frame. A Group of Pictures (GoP) is a set of one I-frame and the following P-frames. Dynamic GoP refers to varying the number of Pframes between each I-frame (and so changing the length of the GoP). Dynamic GoP sends fewer I-frames when there is little or no motion in the scene, as videos with limited motion require less I-frames to maintain the image clarity. Streaming I-frames less often results in a reduction of

bandwidth. When there is motion detected, the GoP length is returned to normal. Reverting to a shorter GoP length during activity deemed worthy of further examination allows for smooth video investigation in the Video Management System. 3) Dynamic Frames Per Second (FPS) When there is little or no activity in a scene, streaming and storing data at full frame rate can often add little value. Using smart adaptive capabilities relative to motion, Dynamic FPS actively reduces frame rate when there is little activity. The amount of data encoded and transmitted can be cut significantly when captured video isn’t repetitively streamed and stored at full frame rate. Users define the minimum frame rate when this algorithm is utilised, but the algorithm automatically varies the FPS based on the amount of motion in the scene, and then reverts to the original frame rate settings upon detecting motion in order to avoid any loss of vital information.

Colour compression The compression techniques that were just covered are all dependent on motion. What can improve compression results even further? Leading to additional bandwidth savings, recent developments have been made in the area of advanced color compression, enabling users to benefit from reduced storage independent of the movement in a scene. Traditional compression technologies are unable to generate significant results when there is substantial motion. The human eye perceives different colors as either more or less important in the spectrum. By reducing colors from a scene that are not a priority to the human eye, color compression acts on the hues in the color palette in an unnoticeable way. This color data is then compressed for efficient encoding, resulting in less data being transmitted and stored. It is then uncompressed again for viewing, without compromising on the level of detail or image quality. Just because high-definition video with powerful new features and on board technologies results in more data being captured, that doesn’t mean bandwidth and storage needs have to increase or network infrastructure costs will inevitably rise. Now, users can adopt camera technology that leverages the benefits of this new technology and maintains great image quality whilst lowering storage demands. Choosing to integrate a system that uses devices equipped with advanced and adaptive compression technology has become the modern solution to the requirement for data-rich surveillance ecosystems.

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EDIT Distribution psi oct20_PSI_mar15 29/09/2020 22:47 Page 2

DISTRIBUTION - ADI

Adapting in challenging times ADI Global is one of the major UK security distributors, so who better to ask about the market after the year we have had so far and the years we have ahead? ith over 260 brands and 28 branches across the UK, ADI distributes an estimated 4000 products a day. We caught up with Michael Lawrence, Regional General Manager – UK & Ireland, to find out how the business has coped during the pandemic and also what kind of impact C19 has had on the security market and how it could change the landscape going forward.

How have the last six months been for the business? It's been a challenging period for everyone however the focus for us has been very much on communication and the safety of our staff. More than anything we've had to work with agility during this period and had to be ready to adapt to new situations, sometimes overnight. One of our proudest achievements has been that all of our branches have been able to remain open throughout the lockdown period, which I think is testament to the commitment of some of the individuals we have working here. Like everyone else we had to focus on introducing Covid-safe measures and leveraging some of the technology developments of some of the products that we sell for our own use too. One change we implemented and something we will

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continue with beyond Covid is the concept of a shuttle-side pick up where customers can collect deliveries from branches in much the same way as before using simple innovations to be able to continue to trade with us in what has been the most testing and challenging environment that any of us have ever experienced. Do you think there's any been any direct impact on the business due to C19? We have certainly seen a trend towards more solutions that help provide a Covid-safe environment, for example thermal cameras and thermal access control, contactless door entry solutions etc. and other new advancements in technology from manufacturers. What has been key for us is to bring those technologies and solutions to market for installers in the easiest way possible. However I would say that the core of our business and overall offering has remained largely the same and is very relevant during this particular time. How do you think security distribution has changed the most in recent times and how have you adapted to changes? I would say that the biggest thing we've seen is

Michael Lawrence of ADI Global Distribution

“More than anything we've had to work with agility during this period and had to be ready to adapt to new situations, sometimes overnight”

Situated in Greater Manchester, ADI’s central distribution centre covers 105,000 sq/ft.

EDIT Distribution psi oct20_PSI_mar15 29/09/2020 22:48 Page 3

DISTRIBUTION - ADI

(continued from previous page)

the landscape become even more competitive. We probably have more direct competitors now than ever before, but that is great for the customer because it gives them more choice and it actually means that we have to be as good, if not better, than ever before to remain the first choice for customers. The traditional lines of business-to-business and business-toconsumer have blurred significantly and what we deal with now in a B2B environment are more e-savvy online consumers who have very clear expectations of what they want. We as a business have to be able to put those solutions in place and adapt to how they want us to work, not how we might want to work. A typical example of this would be our digital branch, which is an extension of our physical branch network, and how we have expanded our ecommerce offering - I think how we evolve that solution to the market will be key for our success in the future.

â&#x20AC;&#x153;We focus very much on the value-added services that we can provide like training and product support and that is our differentiator in the marketplaceâ&#x20AC;?

What's the current relationship between ADI and Honeywell? We're now about two years post the spin-off which saw ADI come away from legal ownership under Honeywell and move to a new business called Resideo. Honeywell remains a key strategic supplier for us and we continue to work very closely together having the interactions that you would expect from such a partnership. I joined ADI post spin-off, never having worked under Honeywell directly, but I

can say that Resideo has really backed our vision for what we want to do in the UK with investments in a new warehouse and Head Office, branch upgrades and the expansion into Ireland all testament to that support. Honeywell remains a key part of our business going forward and we engage on a supplier/customer basis. How do you predict the direction and the future demands of the market? That must be the hardest job you've got. I think like many industries we are probably faced with a short- to mid-term uncertainty due to the pandemic. In the short-term people are really focused on how they can redesign current installations to be to be Covid-safe and we see that in solutions to manage occupancy levels and to amend access control solutions to be touchless etc. While this might cause some delays in implementation, ultimately I think our core offering remains strong and we will see a strong rebound next year across the industry. More broadly our customers look to us to bring them innovations and new solutions and if you look at some of the solutions we've seen evolve over the last few months, it's clear that manufacturers have done a really good job of bringing some exceptional product solutions to the market. Our job is to be as agile as we've ever been in order to best serve those solutions on through to our customers. Are you concerned that somebody like Amazon may take an interest in security distribution? Amazon is an amazing business and from a pure distribution perspective they have pretty much rewritten the rule book in terms of how customers and consumers expect to be served. Their Marketplace already offers a selection of security products from a number of noteworthy manufacturers so that interest is certainly already there, but I think that ultimately serving customers successfully isn't just about the product on the shelf and having it for sale at the lowest price. We've talked a lot in our business about minimising the total cost to deliver to customers, rather than having the cheapest product price, and so ultimately the ability of any distributor to be successful in this industry has to come from serving the customer as best as they can. Yes, security is a viable proposition, but I think that much like with our current

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SMOKE DETECTION

competitors, our ability to be the best at serving the customers with everything that we can offer is ultimately where our success will be; we focus very much on the value-added services that we can provide like training and product support and that is our differentiator in the marketplace.

â&#x20AC;&#x153;Resideo has really backed our vision for what we want to do in the UK with investments in a new warehouse and Head Office, branch upgrades and the expansion into Ireland all testament to that supportâ&#x20AC;?

What technology trends do you think will develop over the next year or so? The topic we are discussing the most at the moment is the acceleration of the adoption of digital technology and more specifically artificial intelligence and video analytics with abilities such as flow control management, queuing, loitering, mass detection etc. which are solutions that can help us in this current Covid environment, but also in the future too. Software is becoming increasingly intelligent as we move away from simple visual recognition and it makes you think about the evolving role that the security industry can play. Applications such as security solutions in retail environments can be more than just for looking at reducing theft but can actually monitor customer patterns

and really influence how stores are laid out and how they can market and merchandise electronic point of sale solutions to really enhance that customer experience; much like the way people merchandise their online offerings from an e-commerce perspective. We'll see more of that coming to the retail space in the future. Another one of the trends we are seeing is with end-users demanding ease of use and wanting everything on one single platform. I think that when we look at the expansion into professional audio visual for example, consumers want to see more of a conjoined offering with one system and one operating model. I think we'll see more movement towards that trend as we go forward too.

Listen to the full interview on the September 2020 PSI Security News Podcast

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EDIT meet the installer oct20_000_PSI_may15 29/09/2020 23:08 Page 2

together raising standards

Meet the installer – Q&A Every month we talk to an NSI approved installer about life in the business. This month we take a look back at what installers said when we asked:

Do you have any ‘go to’ technology? Jeremy Ewen – WLS Most of our projects involve a tender process and the systems to be installed have been prespecified. When we do have the opportunity to work directly with an end-user, we always take into account the client’s operational requirements before offering objective advice on the best combination of products to meet their specific needs. As you would expect from an independent system, we are ‘device agnostic’ when it comes to recommending products. We are nevertheless pleased to be approved installers for BPT door entry, BFT and FAAC gate solutions, Honeywell Gent fire systems and for the Genetec Security Centre software platform which we put to good use when we are involved in large scale integrated security projects.

Joseph McGee – Securitatem Group We use a range of manufacturers and some specialist technologies depending on the user requirements. However, my preferred suppliers for intruder alarms remains Texecom where we have an excellent working relationship with Michael Govier, the Customer Alignment Manager and for CCTV is Avigilon where we work closely with Rob Scott. Both these companies invest in developing their technologies to maximise the potential of their systems. The features available provide us with the ability to work smartly across the globe coordinating and responding to complex situations ultimately delivering safety and security for our cohort of clients. We have direct and close relationships with both companies who provide us with an outstanding level of personal support and service when designing installing and maintaining bespoke systems for high profile clients.

David Armstrong – Centurion Fire & Security We have multi-skilled engineers working in all four major disciplines and the only way you can do that is to restrict your product range to what they are trained on. For the past thirty years we have fitted Galaxy panels but from the start of this year we’ve favoured Texecom technology. The main reason for this decision was that the upload/download capabilities are all in the cloud with the Texecom systems unlike previous systems that required a separate SQL server. The app is also really good and has a lot of features including remote resetting and all the stats that customers like. For access systems we use Paxton for installations of up to 1,000 doors and an American company called DSX for larger contracts of 1000+ doors. In terms of CCTV we’ve used lots of different systems over the years but today we mainly use Hikvision because of the benefits of the in-built analytics. For example, in a recent perimeter security installation for 22 Builders’ merchants sites we didn’t use a single PIR, the whole thing was put together using Hikvision AI enabled video analytics which can filter out false alarms and then checked again via Calipsa at our monitoring station. Finally for fire we use C-TEC, again because of the cloud enabled upload/download features. We are currently an evaluation site for the C-TEC CAST platform. We are also an accredited Milestone CCTV installer.

Mike Ockelford – Colt Security We favour Texecom panels for commercial installations and RISCO technology for the domestic jobs. We particularly like the RISCO system because of the app. I would say that in the last four years since LightSYS came out we have seen a big growth in domestic customers wanting that type of offering.

If you are an NSI approved company and would like to appear in one of the monthly “Meet the Installer” contact PSI Editor Andy Clutton via andy.clutton@psimagazine.co.uk www.psimagazine.co.uk

EDIT Open Door oct20_PSI_may15 29/09/2020 23:54 Page 1

IDIS Center VMS boasts new features and functions IDIS has further enhanced its IDIS Center VMS, adding new features and functions targeted at small to mid-sized enterprises, and multi-site customers. Organisations can build powerful centralised monitoring solutions, quickly and easily, when implementing IDIS Center together with the wide selection of IDIS DirectIP® cameras and powerful NVRs. These deliver customer lifecycle savings of 50% or more compared with server-based solutions, thanks to reduced installation time, no upfront or ongoing license fees, easier maintenance and the industry-beating IDIS Ultimate Warranty. Important new features now included with the cost-free, license-free IDIS Center VMS include MapVue, an easy-to-use search function that speeds up operator navigation across building layouts and floor plans. Its intuitive interface helps users to play back video streams across multi-camera systems, while maintaining an overview perspective of their facilities’ layouts and camera positions. MapVue also provides easy bookmarking, allowing operators to search the recorded data for persons and activity of interest. Bookmarked footage can then be saved in an Excel file, creating a library of video clips. IDIS Center users can also now benefit from IDIS Instant Meta Filtering (IMF) capabilities without any licensing or maintenance fees when using the new range of IDIS 6000 Series Edge VA (EVA) cameras. IMF speeds up incident investigations from days or hours to mere minutes. It allows operators to easily collate footage and scan hours of recorded video, from multiple streams, to pinpoint the movements and last-known locations of persons or vehicles of interest. Find out more: www.idisglobal.com

Remote connectivity with Integriti Managing access control and security remotely is essential in the current climate. Inner Range’s Enterprise level intelligent access control and intruder detection system comes with a range of options for remote connectivity, as technical manager Dave Ash explains. Fixed client - Most Integriti customers benefit from our Integriti Pro software on the system server that allows one fixed client connection. A client connection can be made to the server from any computer on the same network, or can be routed from an external network in various ways including via VPN A security manager could install the client software onto their work laptop and connect – remotely if need be – to the server in the office.Fixed (and floating) client access provides a more secure link to Integriti than a web client connection, especially if customers use a secure encrypted VPN or tunnelling protocol as well. Fixed client access allows greater control over system actions than a web client too. Floating client - Some customers prefer to set up a floating client licence, which is installed on the server as well as the computers or laptops of employees who will need to access the system. It allows an agreed number of operators to connect simultaneously. For example, a team of 20 people could be allowed to use the system and have the relevant software on their computer but only five could be logged in at any one time. This is obviously helpful for larger teams that share duties 24/7. A floating client licence offers the same security and functionality as a fixed client. Web client - A web client gives customers a more flexible way to connect with Integriti via a web browser. The access is not fixed to a particular computer but is linked to a person’s identity credentials. A web client licence gives secure access to Integriti and allows a security manager to do the majority of tasks they could do via a fixed or floating client connection. Multiple licences are required if more than one person needs access at the same time. Visit: www.innerrange.co.uk

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EDIT Open Door oct20_PSI_may15 29/09/2020 23:55 Page 2

Open Door is an online service from PSI that provides in-depth information from a selection of market leading companies. Here are some of the highlights from the pages of Open Door..... Putting all of Texecom’s information at your fingertips With the TexecomPro App installers have access to the very latest product information at the touch of a button. Easy access to product information with keyword searches, intuitive menus and built-in barcode scanning. Features include: Manuals - Product information and instructions will be accessed by simply scanning the QR code on the product, which will instantly call up all the relevant information. News - Users will be able to keep up to date with all the latest news, with real-time updates from Texecom, whether it is new product launches, software updates, interesting case studies, ‘how to’ guides or blog posts. Favourites - Documents such as product manuals, guides and technical bulletins can be saved as favourites, making access to them even easier. Forum Access - Texecom’s Forum is an essential tool for security installers. Training Access - Users can easily see what training courses are coming up and even book a place. A range of useful quick-start guides and video tutorials will also be available. Visit: www.texecompro.com

Making data visible and usable with Intelligent Insights Using data to improve security, safety, and business decisions has become increasingly important to the market and continues to grow. Now, Bosch has introduced an affordable software solution called ‘Intelligent Insights’ that enables customers to use data in new ways. It completes the data journey from scene to screen and helps users quickly understand the context of various situations, enabling them to make informed decisions. When, for example, the maximum number of people allowed to be in the area is reached, Intelligent Insights can immediately inform users. This is very helpful when considering public health issues like the rapid spread of viruses such as COVID-19. Intelligent Insights can be used standalone or seamlessly integrated with other systems to enhance situational awareness further. Visit: www.boschsecurity.com/gb/en/

Nomura invests in a global, stateof-the-art access control system Headquartered in Tokyo, Nomura is a top tier international bank providing investment and merchant banking services to corporate and institutional customers. With offices in all major financial centres across the globe, the mission of Nomura is to deliver superior services and solutions to meet all investment needs of their clients. To ensure they execute their mission in a safe and secure environment, Nomura has invested in a Honeywell access control solution that is expandable for the future. The Pro-Watch solution runs on the bank’s own network via a single database and enables Nomura to centrally control access to an unlimited amount of doors and areas across not just its Angel Lane site, but also every other Nomura office in the world including its remote data centres. It consists of one enterprise server that provides global management of a number of independent regional servers. The enterprise server acts as central storage area for system configurations and stores cardholder information and transaction history. The regional servers function independently as local databases while sharing information with the enterprise server. For more visit: www.security.honeywell.com/uk

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PANEL

Google invests in security With the recent news for the US regarding a partnership between ADT and Google, what could this mean for other major corporations looking to move into the security sector and the UK market? t was announced last month that Google had invested $450 million for a 6.6 percent stake in ADT in the US which will ultimately lead to over 20,000 ADT engineers promoting and installing Nest smarthome devices, including cameras and screens. Reports state that the main target markets for the companies will be the domestic and small business sectors. According to Rishi Chandra, Vice President and GM, at Nest: “Over time, Nest’s devices, powered by Google's machine learning capabilities will enhance ADT's security monitoring and become the cornerstone of ADT’s smart home offering. The goal is to give customers fewer false alarms, more ways to receive alarm events, and better detection of potential incidents inside and around the home. It will also provide people with more helpful notifications that make everyday life more convenient, like package detection. ADT customers will also have access to Nest Aware, a service that keeps people informed about important events at home, including intelligent alerts and event history recording for up to 30 days.” The news should not really come as any surprise with the economic viability of electronic security systems, especially those linked to smartphones, is plain to see. Just go to any crowd funding or sourcing website for details of many business start-ups looking for investment for its indoor cameras, video doorbells and monitoring systems. In fact the widespread success of Ring technology has led to a gamut of me-too releases by new and established manufacturers. The attraction for Google is to try and gain a much bigger foothold for its Nest range, given the multitude of similar offerings on the market. What do the experts think and how could a deal like this impact on the UK market?

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Simon Banks – CSL This partnership is not a threat to the professional fire and security sector. It’s way more positive than that. The move by these two giants actually pulls focus on an untapped market opportunity – that of offering security solutions to those that would otherwise take their own chances and not invest in anything more than a Ring.com doorbell and a lamp timer switch. In the same way that Ring – after their acquisition by Amazon – are moving into CCTV and other security offerings, the professional sector has moved into tech that enhances the traditional security solution and provides consumers with the very best of both worlds. Everybody knows that people who bought their security products from B&Q were never going to be customers of Inspectorate-recognised companies, but it’s possible that the DIY sector products also encourage users to aspire to more professional systems, perhaps a gateway to professional security services over-time. The fire and security sector has benefited greatly from the emergence of internet-based tech as complimentary services to timehonoured products, the latter licenced to meet very rigorous standards and codes of installation practice. It’s healthy for this to continue and provides professional Installers

“This partnership is not a threat to the professional fire and security sector. It’s way more positive than that”

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PANEL

(from previous page)

“ADT and Google working together isn’t a big surprise, particularly when Google’s biggest rival in the home assistant market, Amazon, bought Ring”

with essential add-on products whilst encouraging lower market tiers to have a greater awareness of the benefits of security products and services. As with TV streaming services such as Netflix, many of these new services ensure that the monthly payment model is accepted and commonplace by a wider audience making it easier for professional installers to enforce stricter financial control over their customer base. It is important that there’s no dumbing-down of overall security standards and that inferior systems do not pass themselves off as equivalent professional security solutions. It’s also worth noting that companies such as Google have vast resources, with the power to buy their way into sectors aggressively and at speed. We should not be complacent. Our sector has long benefited from a tiered grading system for best practice since the first DIY stores set the challenge – some forty years ago – by stocking alarm systems. Despite this, expertise must be upheld within the professional installation community and will continue to provide plenty of opportunities for all new and existing enterprise to thrive in an exciting new world.

Laurence Kenny – Pyronix

We all know that as technology advances, each industry experiences convergence; lines become blurred and sometimes the new hybrid solution replaces some of the component items that have come together. Who today is awoken by an alarm clock, carries a separate camera to a party or has a set of A-Z maps in the car? The mobile phone is perhaps the clearest example of this Darwinian evolution of technologies and it’s true that only the fittest can survive. Within the security sector we’ve seen leaps in technology, with IP cameras and NVRs simplifying installation and offering features light years ahead of where we were 15 years ago. The intruder sector has seen advances too, with security systems controlled by smartphone apps; changing standards and creating IA1501:2015 to allow the use of this new and emerging technology with professional monitored systems.

ADT and Google working together isn’t a big surprise, particularly when Google’s biggest rival in the home assistant market, Amazon, bought Ring and now provides doorbell, floodlight and Ring Alarm. Whilst there’s always been direct to consumer manufacturers trying their hand at security, the products have always had to be simplified for end user installation. UK professional security installers have years of expertise following strict standards to make risk assessments and provide the right solutions for the job; professionally installing, maintaining and standing by said system through its life. This value cannot be ignored and installers need to recognise their worth and get this message out there. This approach needs to be taken by the industry, with installers and relevant accreditation bodies recognising upcoming shifts to get ahead of the curve, while working to educate the public similarly to Gas Safe, to make sure the value of professional installation is understood. We also need to embrace consumer demands, by offering professional alternatives to products that consumers can buy through retail, for example, managing the smart home through doorbells, smart plugs, lighting and heating - all messages the consumer market has been receptive to over the past few years. According to Darwin's Origin of Species, it is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself.

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EDIT Uniview ed oct20_000_PSI_mar15 29/09/2020 21:46 Page 2

UNIVIEW

Thermal detection successes M ore and more countries have entered the stage of resuming production and work.Somewhere are seen as palces where people gather,and people come from different places, so the risk of infection in these

places is very high. For example: supermarkets, shopping malls, hospitals,schools, important buildings. How can these premises quickly complete the temperature screening task? Here is a selection of recent sucess stories:

Peterborough prison uses contactless terminals A UNV contactless temperature measurement system has been sent to Cambridgeshire Constabulary. Those brought into Thorpe Wood Police Station are now being scanned for signs of Covid-19 through use of a UNV Face Recognition Access Control Terminal. Until the efficient scanners were installed, police had been taking prisoners' temperature manually, which meant they had to get up close. However, with this completely contactless approach, they can ensure that the correct procedures are more stringently adhered to. The UNV non-contact temperature measurement system uses thermopile technology to detect high temperature, which is one of the main symptoms of COVID-19. Should anyone show signs of high temperature, they can be placed in a designated part of the cell block until medical advice is received. The Face Recognition Access Control Terminal uses a variety of model merge modes to reduce error rates and increase pass rates. The fastest

Heat-tracker restaurant solution for McDonald’s At present, all regions around the Netherlands have entered the stage of resuming production and work, the catering industry is gradually recovering. Restaurants are seen as places where people gather, and guests come from different places, so the risk of infection in restaurants is very high. In the face of the COVID-19 epidemic, how to ensure the safety of the dining environment? Nearly 3,000 McDonald's in the Netherlands have recently resumed operations and comprehensively upgraded their epidemic prevention measures to ensure safety and security. Uniview temperature screening products are used at McDonald's entrances and exits to protect their employees, customers and communities. UNV OTC-513, Standing Pole-mounted Body Thermometer, with a measurement accuracy of up to 0.1°C and measurement deviations of less than or equal to 0.3°C. It is reliable and will not let go of any suspicious person. Restaurant staff needs to be checked the temperature before work every day. If the temperature is above 37°C, they would be temporarily quarantined. Visitors must also take a temperature measurement

recognition time is only 0.2 seconds, which greatly improve the detection speed. The non-contact temperature measurement system is adopted for automatic temperature measurement, screening and registration of incoming and outgoing personnel, in order to maximise the safety of epidemic prevention personnel, improve detection, registration, traffic efficiency and emergency control capabilities, and reduce the risk of cross-infection.

when they first enter McDonald's. Meanwhile, the measurement data is displayed on the LCD screen in real-time, ensuring that everyone can easily manage it.

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UNIVIEW

UNV Heat-tracker series secures IKEA Tampines IKEA Tampines is one of the IKEA stores in Singapore, located in the Tampines area. Hundreds of employees work here, and a lot of customers come here every day. As with all large retail markets in the world, preventing loss and protecting lives is essential. How to conduct good health checkup on customers under the current situation has become an inevitable topic. IKEA Tampines feature entrances and exits that are welcoming to the public. For customers, the entryways make stores look cozy and inviting. However, for security personnel, this makes them vulnerable to COVID-19. Staff must pay attention to everything from petty theft to temperature checks. The management at IKEA contacted

Uniview for help in order to protect their employees, goods, services, and customers. To solve these problems, Uniview provides a solution for measuring body temperature with OET-213H-BTS1. Easy to install and easy to use, making this product very popular and desirable. At the same time, the low temperature detection error of ± 0.3°C enables efficient and precise temperature measurement. Capture the face of the person taking the measurement added more value to view the full report. These functions help to achieve a real-time and fast temperature screening solution, thus improving the work efficiency. It can be used in transportation hubs, hospitals, businesses, schools and communities and other traffic-intensive locations for large-scale monitoring and rapid screening of human body temperature. With these fantastic functions, OET213H-BTS1 can greatly improve the prevention and control of pandemic, reduce the risk of crossinfection in public areas. In response to the request of Singapore government, IKEA Tampines will check the body temperature for every employee on a daily basis after the "circuit breaker". “Shopping at IKEA is a magical experience. If you're a homeowner – or living in a house in Singapore – then you'll learn how this Sweden furniture is integral in your life. But COVID-19 prevents customers from shopping with confidence. UNV products changed our way of temperature measurement from passive to active. They have great value here,” said the management of IKEA Tampines.

UNV Heat-tracker technology UNV OET-213H(BTS1-BD/BTM32) Face Recognition Access Control Terminal with Digital Detection Module is a kind of access control device with precise recognition rate, large storage capacity and fast recognition, which integrates UNV face recognition technology and non-contact temperature detection technology. The digital detection module supports rapid body temperature detection. Thus, the product can achieve face recognition and temperature detection at the same time, and support warning people with abnormal body temperature. Non-contact temperature detection forehead module - measurement range is between 30°C to 45°C, measurement accuracy can reach 0.1°C, measurement deviation is less than or equal to 0.3°C, and measurement distance is 1 metre. Non-contact temperature detection wrist module - measurement range is between 30°C to 45°C, measurement accuracy can reach 0.1°C, measurement deviation is less than or equal to 0.3°C, and measurement distance is between 1cm to 4cm. For more information visit: global.uniview.com/Products/Heat-Tracker/

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Project1_Layout 1 30/09/2020 19:01 Page 1

Get Recognised Get Registered

The Professional Register Raising Professional Standards in the Security & Fire Industry Recognising Competence and QualiďŹ cations for Individuals who Install & Maintain Security & Fire Systems.

Find out more or Register now at:

www.ctsp.org.uk

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REVIEWS

CCTV – TRIED & TESTED An overview of some of the products we have featured in PSI independent test reports. This month we highlight recent CCTV reviews; products are listed in no particular order. As always, manufacturers and distributors have no input in the test reports or results Bosch – Flexidome NDE-3503-AL Part of the Bosch Flexidome IP 3000i IR range, this fixed dome camera is impact resistant to IK10 with IP66 protection rating and has a 1/2.9” 5MP CMOS sensor, 3.2 to 10mm motorised lens and a range of “Essential” video analytic functions. It has a diameter of 137mm and height of 122.5mm. It has an operating temperature of -30°C to +50°C. Review: A very capable dome camera with a wide range of configuration options.

IDIS – DC-Y3C14WRX This is a 360° dome IP camera with built-in infrared illumination. It supports two-way audio, alarm input and outputs and a range of viewing modes. Review: This is a well-built 360° camera with some very flexible display modes. For maximum benefit it would ideally be used with an IDIS NVR or front end but works well with the supplied software or Web viewer.

Concept Pro – CP-HSD20-AHD This Concept Pro IP66 IK10 rated speed-dome is based on the Starvis 1/2.8” CMOS sensor, giving a 2MP (1920 x 1080p) image with a 20x zoom lens and in-built infrared illuminators with a stated range of up to 150 metres. A 30x zoom version is also available. The camera provides outputs for all the main analogue HD formats such as AHD, CVI, TVI along with the digital over coax SDI standard. Review: An interesting highly sensitive HD speed dome that gives a potentially easy route to changing from analogue HD to IP based viewing and control, compatible with all key analogue HD systems. Some of the camera’s core configuration options are not currently accessible via the browser but possibly may be included in a future firmware version.

Optio – OPA4ED28V12IRG The OPA4ED28V12IRG camera is an IP67 rated, 4 Megapixel (2560H x 1440V) Eyeball style analogue camera with a varifocal 2.7mm to 12mm lens. It consists of an aluminium body and mount available in a dark grey or white finish. Optio products form a subset of the Vista range. Review: Working with all of the key analogue HD formats and providing up to 4MP resolution this camera is relatively simple to install and set up. When combined with a compatible recorder, this camera allows simple and cost-effective upgrades for legacy analogue systems using coaxial cabling.

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SMOKE DETECTION

Hikvision – DS-2CD4A26FWD This camera is a high-end outdoor bullet camera identified as part of Hikvision’s DarkFighter range. The camera offers very high sensitivity and 1920 x 1080p HD performance with pre-installed firmware to provide video analytic functions. These can be selected from options including Audio Exception, Defocus, Scene Change, Face, Line Crossing, Intrusion, Region Entrance, Region Exiting, Unattended Baggage and Object Removal Detection. Review: The wide range of detection methods mean that this camera can fulfil the majority of current security video tasks. Its built-in Infrared illuminator range and high sensitivity provide very good image quality even in challenging conditions.

Tyco – Illustra Flex IFS02P6INWIT This Indoor HD PTZ dome is from the Illustra Flex range and has a 30 times optical and 12 times digital zoom range with IR illumination up to 25 metres. An external variant has IR support to 150 metres. Review: A very well constructed PTZ camera unit with straightforward connection and configuration. Some minor issues encountered with setup functions and lens performance but overall, good image quality and extended zoom range.

Hanwha Techwin – Wisenet PNM-9320VQP The Wisenet PNM-9320VQP is a relatively large assembly that can house up to 4 fixed camera modules for wide area coverage and with a PTZ camera beneath fitted with a 32x zoom lens of 4.44mm to 142.6mm. The wide range of fixed camera modules means that the camera can cover a full 360° field of view or 4 specific narrower views to suit the surveillance requirement. Review: An interesting device to provide wide area surveillance with PTZ support for close-up or automated tracking of subjects. The single network connection means that an existing network camera can be upgraded to a multiview capability without the need for additional network hardware.

Dahua – DH-SDT-5X225-2F-WA-0600 The DH-SDT-5X225-2F-WA-0600 is promoted as a 2MP Starlight IR Dual PTZ external network camera. It is from the Dahua WizMind range and is based on 2 x 1/2.8” CMOS sensors, one with a wide angle view and one with a 25x optical zoom lens. “Deep Learning algorithms” are used to support detection functions such as smart tracking of vehicles or humans with automatic filtering of false alarms. . Review: An interesting ONVIF compliant dome with high sensitivity and capable of tracking subjects while still maintaining an overview of the scene of interest. Good differentiation of targets to track humans and/or vehicles while preventing false alarms.

Uniview – IPC2325EBR5-DUPZ Promoted as a 5MP WDR Starlight Varifocal IP67 network bullet camera, the unit is based on a 1/ 2.7” sensor with a 2.7 to 13.5mm auto-focus motorized zoom lens giving a horizontal angle of view from 93.28° to 28.56°. Review: A versatile solidly built external bullet camera with a wide range of configuration settings. The security settings allow the camera to be suitably locked-down but the lack of a forced “strong” password is a concern; perhaps a future firmware update will remedy this.

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EDIT application oct20_000_PSI_mar15 29/09/2020 22:14 Page 1

APPLICATION

Delivering safety at new Amazon fulfilment centre A new Amazon fulfilment centre on the outskirts of Bristol has installed Vimpex Smart+Guard tough polycarbonate hinged protective covers to protect the building’s alarm callpoints from accidental or malicious activation, which could trigger building evacuations resulting in lost production and missed logistical connections. The 500,000 sq ft fulfilment centre at Severn Beach is designed to ensure that more people in the Bristol region receive next-day deliveries. When fully operational the centre will employ around 1,000 people and be equipped with robotics technology to help lift and move products around the plant.

CCTV helps protect e-BikePort charging stations e-BikePort has chosen Hanwha Techwin as the single source provider of the video surveillance systems to be integrated with its autonomous, sustainable charging stations for electric-assisted bicycles and scooters. e-BikePorts provide a convenient way to re-charge light electricassisted vehicles, as well as other electronic

AFS were engaged to engineer and install a whole life protection system at the fulfilment centre site,and fitted Vimpex Smart+Guard covers to all the relevant manual call points across the site to protect the system from malicious activation. Smart+Guardis a hinged protective cover that can be installed over a range of emergency switches andother devices to provide protection from vandalism, accidental damage or misuse that can cause unwanted alarms. Misuse of manual call points or pull stations resulting in false or nuisance alarms is a costly and troublesome interruption to business continuity. equipment, such as mobile phones and tablets. In addition to the recharging sockets, secure lockers are available to temporarily store helmets and clothes, whilst internet access is provided by an integrated Wi-Fi kiosk. Powered by solar panels and not requiring any civil engineering work, the e-BikePorts can be quickly and easily installed in virtually any location. Three vandal-resistant Wisenet XNF-8010RVM fisheye cameras are integrated into each eBikePort, one of which is located in the middle of the station to constantly capture 360-degree images of any activity. The two other cameras are positioned on the side of the stations to provide 180-degree panoramic fields of view. The three 4 megapixel cameras are powered by the e-BikePort’s solar panels during the day and by battery at night, as is the installed Wisenet QRN-410S network video recorder (NVR). The bandwidth friendly Wisenet QRN410S supports H.265, H.264 and MJPEG compression, as well as WiseStream II complementary compression technology. “The video surveillance system is playing a very important role in helping create a safe environment for station users and for protecting their personal belongings,” said Philippe Faye, the creator of the e-BikePort concept and a director of the company which manufacturers the stations in France.

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ACCESS CONTROL

PAXTON KERI SYSTEMS UK LTD Tel: +44 (0) 1763 273 243 Email: sales@kerisystems.co.uk www.kerisystems.co.uk

Paxton House, Home Farm Road, Brighton, East Sussex, BN1 9HU

01273 811011 • support@paxton.co.uk

ACCESS CONTROL MANUFACTURER

NORTECH CONTROL SYSTEMS LTD. Nortech House, William Brown Close Llantarnam Park, Cwmbran NP44 3AB

Tel: 01633 485533 Email: sales@nortechcontrol.com www.nortechcontrol.com ACCESS CONTROL – SPEED GATES, BI-FOLD GATES

HTC PARKING AND SECURITY LIMITED St. James’ Bus. Centre, Wilderspool Causeway, Warrington Cheshire WA4 6PS

Tel 01925 552740 M: 07969 650 394 info@htcparkingandsecurity.co.uk www.htcparkingandsecurity.co.uk

CCTV CCTV POLES, COLUMNS, TOWERS AND MOUNTING PRODUCTS

ACCESS CONTROL

ALTRON COMMUNICATIONS EQUIPMENT LTD INTEGRATED DESIGN LIMITED Integrated Design Limited, Feltham Point, Air Park Way, Feltham, Middlesex. TW13 7EQ Tel: +44 (0) 208 890 5550

sales@idl.co.uk www.fastlane-turnstiles.co

Tower House, Parc Hendre, Capel Hendre, Carms. SA18 3SJ

Tel: +44 (0) 1269 831431 cctvsales@altron.co.uk www.altron.co.uk

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CCTV SPECIALISTS

PLETTAC SECURITY LTD Unit 39 Sir Frank Whittle Business Centre, Great Central Way, Rugby, Warwickshire CV21 3XH

Tel: 01788 567811 Fax: 01788 544 549 Email: jackie@plettac.co.uk www.plettac.co.uk

CONTROL ROOM & MONITORING CCTV MONITORING

AWARD-WINNING, LEADING GLOBAL WHOLESALE DISTRIBUTOR OF SECURITY AND LOW VOLTAGE PRODUCTS.

ADI GLOBAL DISTRIBUTION Distributor of electronic security systems and solutions for over 250 leading manufacturers, the company also offers an internal technical support team, dedicated field support engineers along with a suite of training courses and services. ADI also offers a variety of fast, reliable delivery options, including specified time delivery, next day or collection from any one of 28 branches nationwide. Plus, with an ADI online account, installers can order up to 7pm for next day delivery.

Tel: 0161 767 2990 Fax: 0161 767 2999 sales.uk@adiglobal.com www.adiglobal.com/uk LEADING DISTRIBUTOR OF CONVERGED IP SOLUTIONS, INCLUDING CCTV AND ACCESS CONTROL

MAYFLEX Our product range not only covers IP security products but also incorporates the cabling infrastructure and the Ethernet switching products necessary for a comprehensive security installation. We have a knowledgeable team of sales and technical experts that provide advice and support with system design and product choice. You can also order online up to 8pm for next day FREE delivery.

Excel House, Junction 6 Industrial Park, Electric Avenue, Birmingham, B6 7JJ

Tel: 0800 75 75 65 www.mayflex.com

GUK Independent security provider offering CCTV monitoring, CCTV Data Protection Assessments, Key Holding, Alarm Response. Competitive trade rates for Installers. ISO 9001, 27001 Accredited.Innova House, Innova Park, Enfield, EN3 7XH

THE UKâ&#x20AC;&#x2122;S MOST SUCCESSFUL DISTRIBUTOR OF IP, CCTV, ACCESS CONTROL AND INTRUDER DETECTION SOLUTIONS

www.guk.co.uk monitoring@guk.co.uk 01992655659

NORBAIN SD LTD

DISTRIBUTORS

210 Wharfedale Road, IQ Winnersh, Wokingham, Berkshire, RG41 5TP

Tel: 0118 912 5000 Fax: 0118 912 5001 www.norbain.com Email: info@norbain.com

INDUSTRY ORGANISATIONS TRADE ASSOCIATION FOR THE PRIVATE SECURITY INDUSTRY

ONLINE SECURITY PRODUCTS Security distributors direct to installers, property maintenance & facilities management companies

BRITISH SECURITY INDUSTRY ASSOCIATION Tel: 0845 389 3889 Email: info@bsia.co.uk Website: www.bsia.co.uk Twitter: @thebsia

INTEGRATED SECURITY SOLUTIONS SECURITY PRODUCTS AND INTEGRATED SOLUTIONS Phone 0800 880 6123/0113 850 6123 sales@onlinesecurityproducts.co.uk www.onlinesecurityproducts.co.uk

HONEYWELL COMMERCIAL SECURITY Tel: +44 (0) 844 8000 235 securitysales@honeywell.com

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INTEGRATED SECURITY SOLUTIONS

SOFTWARE SOLUTIONS SOFTWARE SOLUTIONS

INNER RANGE LTD Units 10–11, Theale Lakes Business Park, Moulden Way, Sulhampstead, Reading, Berkshire RG74GB, United Kingdom

Tel: +44(0) 845 470 5000 Fax: +44(0) 845 470 5001 ireurope@innerrange.co.uk www.innerrange.com

WEBEYE LTD Open VSaaS platform to deliver, process and manage alarms. Be better informed with intelligent alarm information delivered quickly to all stakeholders.

6a Hazel Court, Blidworth, Nottingham NG21 0RY

Tel: 0115 7149990 Email: sales@webeyecms.com www.webeyecms.com

SECURITY INTRUSION DETECTION AND PERIMETER PROTECTION

SECURITY

OPTEX (EUROPE) LTD Redwall® infrared and laser detectors for CCTV applications and Fiber SenSys® fibre optic perimeter security solutions are owned by Optex. Platinum House, Unit 32B Clivemont Road, Cordwallis Industrial Estate, Maidenhead, Berkshire, SL6 7BZ

Tel: +44 (0) 1628 631000 Fax: +44 (0) 1628 636311 Email: sales@optex-europe.com www.optex-europe.com SECURE CONNECTIVITY PROVIDERS

BOSCH SECURITY Robert Bosch Ltd, Broadwater Park, North Orbital Road, Denham, UB9 5HJ, UNITED KINGDOM

Tel: +44 (0) 330 1239979 www.boschsecurity.com/gb/ SECURITY

CSL GROUP

DAHUA TECHNOLOGY UK LTD.

T: +44 (0)1895 474470 sales@csl-group.com @CSLGroupLtd www.csl-group.com

3rd Floor, Quantum House, 60 Norden Road, Maidenhead, SL6 4AY

LIFE SAFETY EQUIPMENT

Tech Support:support.uk@dahuatech.com Marketing:marketing.uk@dahuatech.com Contact Tel:+44(0)1628 61350 SECURITY

HKC SECURITY LTD

C-TEC

James Hill Street, Littleborough OL15 8AE

Challenge Way, Martland Park, Wigan WN5 OLD United Kingdom

Tel: +44 (0) 1942 322744 Fax: +44 (0) 1942 829867 Website: www.c-tec.com

Tel: 01706 373560 Tech. Support: 01706 838746 e-mail: ukinfo@hkc.ie

TO ADVERTISE IN THE PSi DIRECTORY CONTACT Tracey Cole on

0208 295 8306 tracey.cole@proactivpubs.co.uk

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APPOINTMENTS

APPOINTMENTS Steve Riley

Steve Riley has been appointed as VP Sales Europe for PAC and GDX, and 3xLOGIC brands. Formerly with Risco for over seven years, Steve has joined the organisation with an ambition to grow market share across all brands, by adding value to security solutions in the form of business intelligence. Steve said: “It’s a very exciting time to be joining this organisation because we have several exciting product launches planned and I see so much potential in the integration of our brands” Steve will also be reshaping and reenergising the organisation’s channel engagement, developing new distribution partnerships and relationships with system integrators in the UK and across Europe.

Matt Philp Quality Essential Distribution (QED) has appointed Matt Philp as Managing Director. Matt previously held the role of Product Development Director for over 20 years. Dave Arrowsmith and Ian Smith, Joint Owners, said: “We are delighted to announce Matt as the new Managing Director of QED. This appointment reflects a newfound vision and our commitment to customer service, which is the most important part of our business.” Reflecting on his appointment, Matt Philp said: “I am very excited at the prospect of leading QED as it continues to grow.”

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Nic Preston BAFE FireQual has appointed Nic Preston as the FireQual Qualifications Manager. Nic has over 14 years of experience in the training and development sector with a proven ability in quality assurance demonstrated in several roles influencing training environments within the UK. His most recent roles have been developing and implementing growth strategies as Chief Executive of SFEDI Awards, the Awarding Organisation for enterprise development.

Ian Ferguson 360 Vision Technology has appointed Ian Ferguson in the role of Business Development Representative for Europe. Ian joins 360 Vision with over 13 years’ security industry experience across the EMEA region, gained from senior business development roles at Optex, Xtralis and most recently Future Fibre Technologies. Ian’s speciality is perimeter security systems for critical national infrastructure, borders and airports, which is in alignment with the 360 Vision PTZ, thermal and radar product ranges. Ian said: “I have already had a really enthusiastic response from many of my contacts with respect to the 360 Vision product portfolio, and I can’t wait to explore and capitalise on the huge potential to grow the brand throughout the European region.” Commenting on this recruitment, Sara Fisher, 360 Vision’s Sales Director said: “It’s fantastic to have someone on-board with Ian’s wealth of industry experience in this key international role. Ian has an outstanding track record of driving international business growth in his previous roles, and I cannot wait to see the contribution and impact he makes in the coming months.”

Andy Murray Mayflex has announced that Andy Murray has joined the team in the role of Infrastructure Field Sales Account Manager with responsibility for the M25 corridor. Andy Murray has extensive knowledge and experience having previously worked for Comtec for over six years and TE Connectivity as a Distribution Manager for ten years prior to that. Ross McLetchie, Sales Director said: “We are delighted to welcome Andy to the team, he has an excellent reputation within the industry, and we believe that he will fit in perfectly to our existing team and will strengthen our presence within the M25 corridor.” Andy commented: “After being furloughed in my previous position for five months and subsequently made redundant, I’m itching to get back out in the market and do what I do best, win business and help my customers to deliver their projects on time. I’m very much looking forward to being part of the Mayflex team.” 11