Inside Procurement: Spring 2013 by Procurement For Housing

Inside Procurement Spring 2013

2013

• Book now for social housing’s biggest procurement event page 2 • Building capacity to meet your objectives page 5 • Investing in Spend Analysis – does it add up? page 8

In partnership with

Contents 1

Introduction

Welcome to PfH Live

PfH Live seminar programme

Seminar speakers – a taste of what’s in store

Building capacity to meet your objectives

Introduction 2013 is an important year for PfH and we’ve already made some big strides which will ensure that we continue to deliver the best service for you, our Members. Recruiting and training the best people is critical and this year has seen the growth of our account management team and the recruitment of a new Commercial Director Andrew Carlin. This expansion is not only a reflection of our growing membership but also of our determination to work more closely with you and

Midland Heart achieve their vision

ensure you get the most from your membership.

Social Telecoms drive digital inclusion

We also have a growing strategic procurement team who provide

8 9

PfH launches spend analysis platform PfH supporting the local community HouseMark Procurement Club update

10 Alliance framework creates jobs for Helena residents 11 Meet the team Ask the experts 12 PfH frameworks 13 New PfH frameworks

strategic consultancy, and capacity building for your procurement functions. As you will see in the Midland Heart case study in this issue, our work in this area can have a big impact not only in cost savings but also on your key business objectives. We’ve also launched ‘Quantum Spend Analysis’ as part of a broader suite of online services that will bring more clarity and transparency to how and where you spend. Spend Analysis is already having a transformative effect for some of our Members and we look forward to speaking to more of you about how it can benefit you. Finally, I am delighted that we are co-locating PfH Live with the CIH Housing Exhibition again in Manchester in June. Our free seminar programme will really get to the heart of the issues facing procurement and finance teams and I look forward to seeing you all there! Steve Malone Managing Director of PfH

t: 0845 864 5260 e: info@procurementforhousing.co.uk www.procurementforhousing.co.uk

Leading from the front: procurement’s next generation 2013

In partnership with

Welcome to PfH Live 2013 Thanks to the success of last year’s event, we are delighted to be co-locating PfH Live with CIH Housing again this year. PfH Live was a brand new event in 2012, it was the first time we had co-located with CIH and the first time the CIH event had been held in Manchester. Yet despite it being a journey into the unknown, it was universally acclaimed and a record breaking success. PfH saw attendance grow by 83% compared to previous conferences and the seminars we hosted were warmly received by our Members. I believe the key to our success was that we provided greater value collectively over the 3 days. It also worked because procurement has become so integral to the success of our organisations and important to a wider spectrum of social housing professionals beyond procurement functions. This year’s event is a case in point, with seminar sessions covering topics that are critical for Chief Executives, Finance Directors, Asset Management and Sustainability professionals as well as procurement teams. We will be looking at how procurement functions can lead from the front across a diverse range of areas such as driving commercialisation and performance; sustainable homes; universal credit and direct payment; training and jobs for tenants; legislation, legal challenge and fraud.

The PfH Live Exhibition will provide you with a fantastic opportunity to meet new PfH suppliers covering a widening range of agreements. Since our 2012 event we have been busy developing new frameworks for Energy Procurement and Consultancy, Japanese Knotweed and Other Invasive Weeds, Office Supplies, Paint and Associated Products, Telecommunications, and Vehicle Fleet Management Services. Many of these suppliers will be showcasing their services on the exhibition floor. PfH staff will be on hand to discuss a wide range of new services, from strategic support and procurement capacity building to bespoke tendering. We will also be demonstrating ‘Quantum’, a new online service for suppliers and Members that will deliver improved management reporting, spend analysis and benchmarking. Whatever your connection is with procurement, PfH Live 2013 will be an excellent networking event and a great opportunity to exchange ideas with your peers, PfH and Alliance staff, suppliers and expert speakers.

Steve Coffey PfH Advisory Group Chair and Chief Executive, Liverpool Mutual Homes

@PfHLive2013 2

2013

25th - 27th June 2013 Manchester Central

co-located with

TUESDAY 25TH JUNE

WEDNESDAY 26TH JUNE THURSDAY 27TH JUNE

09.00 – 10.00 am

PfH Live Exhibition viewing

10.00 - 11:15am

The 'C' word

What kind of businesses can we become and what role will procurement have in getting us there?

How can procurement address the challenges of welfare reform?

Is commercialisation the key to thriving social housing communities, rents getting paid and homes getting built and maintained? How will procurement's next generation drive this performance led culture? Speakers: Andrew Carlin, Commercial Director, CEL Procurement; Dr Jo Meehan, University of Liverpool 11:15 - 11:45am

PfH Live Exhibition viewing 11:45 - 12:30pm

Can a focus on Social Returns in Procurement make social landlords a more attractive investment? Generating a Social Return is a rising priority for investors and at the core of a performance led culture. What are investors looking for and how do social landlords use procurement to gain a competitive edge? Speaker: Pete Gladwell, Head of Public Sector Partnerships, Legal and General 12:30 - 2:00pm

PfH Live Exhibition viewing 2:00 - 2:45pm

Implications of recent trends in procurement challenges Find out about the leading cases over the last 12 months covering topics such as assessing experience and references at prequalification; specifying suppliers and compatibility issues and model answers and sub criteria. What are the implications of these trends and how can you minimise the risk of challenge? Speaker: Andrew Millross, Partner, Anthony Collins Solicitors LLP 2:45 - 3:30pm

PfH Live Exhibition viewing 3:30 - 4:15pm

Cost, consumption and carbon Develop your energy procurement strategy to manage the '3 C's' trilemma. Speaker: Kevin Jackson, Consultant, Inenco 4.15 - 5.30pm

PfH Live Exhibition viewing

Welfare reform, universal credit and direct payment will create a wide range of impacts on social housing providers and tenants, but how can procurement respond to ensure services are maintained and costs do not escalate? Speakers: Sam Lister, Policy & Practice Officer, Chartered Institute of Housing; Stuart Nicholson, Senior Manager, The Co-operative Banking Group; Rich Wagner, CEO, Advanced Payment Solutions Ltd

A recent study ‘New Times, New Business’ published by the Centre for Housing Research (CHR) at the University of St Andrews and partners, explores the question ‘what kind of businesses can we become’, indicating a move towards a more enterprising, commercial, and performance led culture. Find out more about the findings and what this means for procurement. Speaker: Professor Duncan Maclennan CBE FRSE AcSS, Director, Centre for Housing Research, University of St Andrews

11:15 - 11:45am

PfH Live Exhibition viewing

PfH Live Exhibition viewing 11:45 - 12:30pm

Identifying and combating procurement fraud Procurement fraud amounts to 2.5% of all spend across public and private sectors. There are many indicators that fraud may be taking place and much that organisations can do to prevent it. Find out what the consequences of procurement fraud are, how it is carried out and how to identify and prevent it. Speaker: Colin Cram, Managing Director, Marc1 Ltd 12:30 - 2:00pm

PfH Live Exhibition viewing

11:45 - 12:30pm

Green Deal and ECO – lessons learned What have we learned from the emerging business model for delivering Green Deal and ECO? How can good procurement help, and is it time to think of new funding sources and partnerships? Speakers: Bill Taylor, Retrofit Consultant, Alliance; Colin Lafferty, Villages Housing Association 12:30 - 4:00pm

PfH Live Exhibition viewing *seminar programme subject to change

2:00 - 2:45pm

The impact of legislation change on your organisation Find out how 2014 legislation changes will impact on your business. Get up-to-the-minute information about the abolishment of Part B services, clarification on selection criteria and principles on material change. Speaker: Liz Wilson-Lamb, EU Trainer and Advisor at Achilles Information Ltd. 2:45 - 3:30pm

PfH Live Exhibition viewing 3:30 - 4:15pm

Money well spent Use procurement insight intelligently and you can drive performance and meet your corporate objectives. Find out how PfH and Spikes Cavell are working together to enable real intelligence through spend analysis. Speaker: Martin Bolden, Director of UK Sales, Spikes Cavell 4.15 - 5.30pm

PfH Live Exhibition viewing

For more information please call 0845 864 5260 or visit www.procurementforhousing.co.uk/pfhlive 3

Seminar speakers a taste of what’s in store The C Word Tuesday 25th June 10.00 – 11.15 am In an environment of declining public funding and greater demand for housing, a research project carried out by PfH, the University of Liverpool and social landlord Affinity Sutton explores how procurement can drive the commercial intelligence needed for social housing organisations to thrive. Find out more about the research findings from Andrew Carlin, Commercial Director, CEL Procurement and Jo Meehan, Liverpool University and discover how you can take part in future research.

Can a focus on Social Returns in Procurement make social landlords a more attractive investment? Tuesday 25th June 11.45 – 12.30 pm Recent problems around funding partnerships in the public sector, particularly within social housing, raise the question of how public organisations can attract the right funding partner for them and ensure the partnership has longevity. One key way housing organisations can make themselves more attractive to financial institutions is through focusing back on to their core purpose: generating social returns. Pete Gladwell, Head of public sector partnerships at Legal & General, will be discussing how social landlords can attract investment whilst using procurement to gain a competitive edge.

What kind of business can we become and what role will procurement have in getting us there? Wednesday 26th June 10.00 – 11.15 am Research led by the University of St Andrews says radical thinking is needed to shape a new, entrepreneurial and thriving housing sector. Housing providers should adapt not just to cope with the new resourcing challenges, but to seize new opportunities too. Prof Duncan Mclennan, Director at Centre for Housing Research, discusses the research findings and how procurement can help adopt a more enterprising and innovative approach.

Identifying and combating procurement fraud Wednesday 26th June 11.45 – 12.30 pm The complex and diverse nature of procurement fraud means it is difficult to detect. Given the tough challenges of recognising procurement fraud, there can be little confidence that detected cases reflect the true extent of the threat. In this session you can learn how it is carried out, how to identify it and most importantly how to prevent it. Colin Cram is an internationally recognized expert on government transformation with a particular focus on public sector procurement. A trained fraud investigator, one of his initiatives in the 1990s led to the continued drive to address UK benefits fraud. Since then, savings have run into many £billions.

How can procurement address the challenges of welfare reform? Thursday 27th June 10.00 – 11.15 am Providers shouldn’t be overwhelmed by the ‘negatives’ of the welfare reform, but turn the situation into an opportunity – not a threat. Innovative new ideas around payment can help social landlords to stay in control of rent collection as reforms are introduced. They can also breed a positive payment culture, reduce the financial burden on tenants and improve a provider’s customer intelligence. Sam Lister, Policy Officer at CIH discusses how opportunities around welfare reform will only be realized if providers co-operate, using their collective intelligence to cut costs and share knowledge.

Andrew Carlin Commercial Director, CEL Procurement

Dr Jo Meehan University of Liverpool

Pete Gladwell Head of public sector partnerships Legal & General

Professor Duncan Maclennan Colin Cram CBE FRSE AcSS Managing Director, Marc1 Ltd Director, Centre for Housing Research, University of St Andrews

Sam Lister Policy & Practice Officer, Chartered Institute of Housing

PfH delivers new services to support your procurement function Recent research conducted by Procurement for Housing highlighted the pressure on social housing procurement teams. Of the 100 registered providers surveyed:

believe that procurement’s importance is increasing in the sector

Only one third feel they are sufficiently resourced

80%

don’t think their procurement team will increase in size over the next three years

42% 57% 14% have no Chartered Institute for Purchasing and Supply qualified team members

of large and 41% of small housing organisations don’t carry out benchmarking despite thinking it’s important

have total spend visibility. Nearly one quarter believe their spend visibility is poor

In response to these pressures, PfH has launched a range of new services. Whether your objective is to: achieve value for money, drive down costs, create more efficient commercial processes, develop internal expertise, understand legislation or implement effective strategy, PfH can support you. Building your capacity PfH has developed an outsourcing approach to manage procurement for you. From the outset, we invest time in the effective management of your key stakeholders and we ensure that we can seamlessly integrate with you as an extension to your internal team. Critically we can also call on the expertise of our experienced category team. PfH’s approach also differs in that we generate our income from the savings you make and keep consultancy costs to a minimum. This removes your financial risk as we ensure that the savings we identify are always greater than your costs.

Procurement Effectiveness Spend Analysis Strategy Review Health Checks Training

Identify Efficiency

Maintain Efficiency

Contract Management Stakeholder Compliance Sector Benchmarking Intelligent Reporting

Realise Efficiency

Project Outsourcing Bespoke Tendering Consortium Management

If you would like to discuss your efficiency challenges or find out how PfH can drive performance, contact us on 0845 864 5260 or email us info@procurementforhousing.co.uk or www.procurementforhousing.co.uk

PfH help Midland Heart achieve their vision

MEMBER PROFILE

As one of the largest social landlords in England, Midland Heart provides over 32,000 homes for 70,000 people across 54 local authorities. More than 100 procurement exercises are conducted every year. This covers everything from repairs and maintenance to temporary labour.

In 2012 Governance and Contracts Director Andrew Foster faced several big challenges. “Midland Heart had a shortage of procurement resource”, he explains. “Due to a number of exceptional factors a gap was emerging between the number of procurement exercises I was being asked to deliver and the number of staff I had in place to physically do the work”. The second challenge was a strategic one. “Around 80 per cent of all procurement spend was going through direct tenders. We were spending too much time doing our own tendering and it was becoming increasingly obvious that this was an inefficient way to purchase many of our goods and services. We needed an alternative approach.” This alternative strategy was provided by national purchasing consortium Procurement for Housing. Andrew and his team appointed PfH to develop and deliver a range of procurement exercises across category areas ranging from Temporary Labour to Japanese Knotweed Removal. Strategic stakeholder engagement formed a critical part of each project enabling PfH to build internal relationships and develop in-depth knowledge of service requirements. This depth of understanding allowed PfH to formulate robust specifications that were then included within tender documents. Throughout the process, PfH adopted an independent approach, using its category expertise and links with other consortia to support the decision making process and get the best value for Midland Heart. For each category area PfH created individual audit documents recommending the proposed procurement approach.

Andrew felt that PfH gave Midland Heart more ‘bandwidth’ when it came to how they could achieve value. “PfH are the biggest provider of agreements in the housing sector but they also have alliances with other procurement framework providers. They have given us multiple framework options which has made it easier to achieve our strategic objective of migrating more of our spend onto frameworks.” This wide ranging, well-researched approach proved crucial to getting the best results for Midland Heart and also links to PfH’s low cost pricing model. Over the past twelve months, PfH has helped Midland Heart to lock in lower unit costs which should in time generate approximately £350,000 of savings. But the benefits don’t end here. “In the longer term, PfH’s engagement work has helped to persuade internal colleagues that they don’t always have to do a direct tender. This has made people open their minds to other ways of serving their procurement requirements and has freed up their time to focus on core work.” “We had a clear vision of where we wanted to get to with procurement activity. PfH have acted as an engine to help us get there. They offer a good range of procurement expertise; they’ve given us lots of information about frameworks and have helped us to deliver on our strategy. We see PfH as an organisation which we will want to utilise in the future.” If you would like to find out how we can support your procurement function, contact us on 0845 864 5260.

SUPPLIER PROFILE

Social Telecoms help Severnside drive digital inclusion

Social Telecoms have announced a major deal with Severnside Housing which will reduce the spend on their telecoms contracts by nearly 40% and save them over £44,000 per year. In addition, it will add significant social value by helping to bridge the digital divide in the communities they serve, enabling Severnside to fulfil their social obligations.

This unique partnership has now resulted in the opening of a Digital Den - a local walk-in-centre with a suite of free to use touch screen computers and broadband products. This will prove to be a vital service for tenants when Universal Credit comes in and many benefits services migrate to online platforms. The Den also provides accessible training facilities, open to local community groups and agencies.

Peter Donovan, Resources Director at Severnside Housing, said: “While price was a key factor in the decision to award the contract, Severnside also recognised that Social Telecoms could bring added value by using this partnership to ensure that residents have access to online services, without which they may simply not be able to manage their benefits and rent payments.”

The Digital Den is just the start of a series of initiatives to reduce the digital divide and ensure social housing tenants are not excluded from vital services or access to employment opportunities. The partnership has started to provide low cost, estate-wide Wi-Fi to the local community with Pay As You Go terms and also offers low cost computers, including refurbished equipment, from just £90.

John Clarke, Managing Director at Social Telecoms added: “The Digital Den is a model that can be rolled out to other Registered Providers of Social Housing. As a social enterprise, we don't pay a dividend to shareholders or owners, so the surplus from the corporate contracts we offer to housing associations is invested back in the community, while still offering excellent value and the latest technology.”

For more information about the Telecommunications framework, visit the PfH website www.procurementforhousing.co.uk 7

Severnside Housing is a PfH Member and manages 5,500 homes in Shropshire. Social Telecoms is the number 1 ranked supplier for lines, calls and unified communications under Lot 1 of the PfH framework agreement for telecommunications.

Investing in Spend Analysis – does it add up?

According to respected research, 77% of world class organisations provide a significant level of company-wide spend information compared to 40% of non-world class organisations. So what are the benefits and what does the return on investment look like? Research suggests that you can expect:

34% 12% £1m increase in spend under management and compliance

5 to 12% increase in savings on total spend

Kirsty Bower, Head of Procurement, Affinity Sutton

A typical housing organisation spending £20 million could save £1 million a year.

At PfH we believe that the decision to invest in spend analysis is an easy one and we have recently launched a service for social landlords.

Key benefits:

‘It’s very resource-intensive for us to identify, cleanse and categorise our data to the point where it can be analysed effectively. Through Quantum Spend Analysis, PfH does this for you and for that reason alone it becomes a very easy decision to invest.’

Quantum Spend Analysis is an online platform that has been developed with Spikes Cavell to meet the specific challenges facing the social housing sector. It facilitates the delivery of spend and contract visibility quickly, affordably and with little effort from you.

• Get complete spend visibility: your data is cleansed and classified to provide an accurate picture of spend across your organisation;

• Drive efficiency improvements: manage efficiency improvements through supplier rationalisation and a reduction in invoices processed;

• Achieve intelligent analysis: analyse your data in a variety of ways to understand and measure the statistics that matter to you;

• Measure performance: develop a year-on-year audit trail to measure performance improvements, actual savings and contract compliance;

• Reduce Costs: maximise your negotiating leverage and identify opportunities for contract aggregation;

• Benchmark with peers (optional): benchmark your performance against your peers in the sector to identify further areas for improvement;

• Create advocates: a great feature of this cloud based system is that data is simply presented and easy to share with department heads, identifying commonality, encouraging internal collaboration and creating advocate stakeholders.

For more information, contact PfH on 0845 864 5260. 8

PfH supporting the HouseMark local community Procurement In 2012 PfH launched Aspire, a social Club update value programme where PfH staff can get involved in a wide range of volunteering and fundraising projects that have clear and measurable social objectives. Through Aspire, PfH has helped Warrington Youth Club (WYC) develop the Youth Village, an area in Warrington town centre where young people aged 16-25 will be able to set up social enterprise businesses, from health and beauty salons to cycle repair shops. PfH will assist the young entrepreneurs with their various tasks, such as writing budgets or managing stock levels. Training and development for 150 young people through the National Citizen Service In July this year PfH staff will be assisting WYC in delivering the NCS programme to 150 young people. The National Citizen Service (NCS) is one of the Coalition Government’s flagship initiatives for building a bigger, stronger society. The programme aims to be a rite of passage for all 16 year olds and helps to promote a more cohesive, responsible and active society. We are delivering personal development and business training to support their enterprise projects across 3 areas: CV writing and presentations; project planning and strategy; and engagement with the voluntary sector and the community. The 16 year olds will then be presenting their projects to a ‘Dragons’ Den’ style interview and advice panel.

HouseMark’s Procurement Club has been going from strength to strength over the years since 2010 when it was first established. It provides the opportunity to network, listen to specialist speakers, have open forum discussions, meet HouseMark staff and share good practice on the wide variety of void management issues. If you’re a HouseMark member, you automatically benefit from Procurement Club membership. The club attracts a wide audience, including senior managers, finance team members, housing managers, property managers and, of course, procurement professionals. Typical topics covered in procurement clubs are those such as fraud prevention in procurement, use of shared services to improve purchasing performance, the government’s green deal and its implications for landlords and the implications of the social value act for procurement. The latest round of procurement clubs discussed the changes to the EU Procurement Directives which are due to be introduced in 2014. These changes are intended to streamline and reduce the administrative burden and complexity of the current regulatory regime as well as reducing some of the uncertainties it creates. HouseMark procurement clubs run twice a year (spring and autumn) in London, Coventry and the north of England (Manchester, Leeds or York) and the next round will be in October. Further details can be obtained from patricia.peters@housemark.co.uk.

Alliance framework creates jobs for Helena residents Alliance, the collaboration between PfH, Fusion 21 and Northern Housing Consortium has made significant strides since its launch in 2011. The collective membership has now access to four Alliance frameworks: Heating Systems, Solar, Insulation and Heat Recovery. Helena Partnerships has used the Alliance Insulation framework to procure external wall insulation and other energy efficiency measures for over 1,038 homes in St Helens, on a project valued at an estimated £9.5M. Martin Roughly, Project Consultancy Manager at Helena Partnerships, talks about their selection of the framework and explains why they chose this route.

What was involved in your original project? The project involved treating over 1,000 properties on the Four Acre Estate in Clock Face with exterior wall insulation. It attracted funding from both the ERDF and CESP and the first phase included 653 homes. How are you assessing the benefits to residents’ homes? We predict that the insulation works undertaken should be cutting down heat loss in residents’ homes by approximately 25 to 30 %. As the works have only been recently completed, we are still collecting data that will go towards evaluating the measures we have taken so far and help us ascertain what we may look to do in the future. What do you feel the benefit of the Alliance Insulation framework is? One of the main benefits of the framework for us was the speed of which we could get delivery going. We had to be on site fairly quickly due to tight timescales determined by CESP, so saw the framework as the best option to facilitate this. Another major factor was to ensure our contracts were OJEU compliant, due to the funding we were awarded being connected to REECH (Renewables and Energy Efficiency in Community Housing) and ERDF.

Why did you choose to the Alliance framework as your procurement route? We typically look at a range of options when procuring goods and services for our organisation. Helena Partnerships adopts a multi-strand procurement strategy that always looks at the most appropriate ways to procure our services and goods. We selected the Alliance framework as this was the best option for us. Within our team our main priority is to ensure the contracts go on site within set timescales, run smoothly and are within budget. The Alliance Framework provides the added bonus of letting us know what social value will be created through our investments. We can concentrate on the contract whilst Alliance partners will deliver measurable job outcomes to local residents, helping us to demonstrate our social value. Has social value through the Alliance framework benefited your community? The majority of work has been undertaken on the Four Acre Estate, and eight local people who were previously unemployed have been given jobs as a result of our investment. More importantly, 80% of the jobs created in phase one went to local Helena residents. It’s fantastic that we can provide our residents with these opportunities and combine social value clauses into our contracts through the Alliance frameworks.

For more information, visit www.allianceprocurement.co.uk or contact us at 0845 864 5171. 10

UPDATE In response to the continuing growth of the consortium, we have recently expanded our sales team. Led by Andrew Carlin, we now have a growing team of Regional Account Managers and office based Account Executives.

Rick Awdas Account Manager

Andrew Peck Account Manager

Matt Watson Account Manager

South West and Wales rawdas@cel.co.uk

North West and Scotland apeck@cel.co.uk

South East including London mwatson@cel.co.uk

Laura McGrath Account Executive

Rio Bridge Account Executive

Andrew Carlin Commercial Director

lmcgrath@cel.co.uk

rbridge@cel.co.uk

The key areas of change raised by the draft public sector Directive are as follows:

Ask the experts What changes will the EC Procurement Directives bring? June 30th 2014 is the expected date for implementation of the European Commission Procurement Directives which will replace the existing public sector and utilities Directives introducing a new Directive covering the procurement of works and service concessions.

1 Abolition of Part A and Part B Services distinction 2 Lighter regime for some contracting authorities â&#x20AC;&#x201C; including local authorities 3 Structuring the procurement and choice of procedure 4 The procurement process 5 New prequalification rules 6 Shorter statutory time limits 7 Incorporation of the in-house (Teckal) and inter-authority cooperation exemptions 8 Modification of contracts during their term and changes in the contractual partner 9 Central support to the public and private sectors 10 Governance 11 Public oversight The proposed changes are the most extensive proposed since the introduction of the regulation in 2004. For updates on procurement legislation please keep an eye on the PfH website. We will also keep you informed via our newsletter.

Framework agreements and suppliers Ambient and Chilled Food *Oct 09 3663 Brakes kff Bill Payment Services *Feb 11 The Co-operative Bank Building Cleaning Services *May 11 AM Support Services Hi-Spec Facilities Mitie Ocean Contract Cleaning Regent Cleaning Superclean Services Commercial and Domestic Appliances *Oct 10 Electrolux Laundry Systems Equanet (DSG Group) JLA Ltd PJH Group The Co-operative Electrical Debt Management *Jul 11 BPO Collections Ltd CCS Collect Network Credit Services Orbit Services Decorating Vouchers *Sep 09 B&Q Energy Procurement and Consultancy *Oct 12 Aqua - Elvet Partnership BRE Carbon Smart Centre for Sustainable Energy Inenco Monarch Partnership UPG Verco Furniture and Associated Products *Jul 10 Furniture Resource Centre Renray Healthcare Peel Mount Furnishings Whitaker Services

Jewson/ Graham Ltd Newey & Eyre Prism UK Medical Ltd PTS Screwfix Stannah Stairlifts Unimer Wolseley Supporting manufacturers for Materials and Associated Managed Services Agreement Aqualisa Armitage BDR Thermea Be Modern Bristan Dimplex Fernox Glow-worm Grundfos Honeywell Ideal Heating Ideal Standard Kohler Leisure Sinks Methven Mira Myson Oso Pegler Permadoor Polypipe Purmo Quinn Robinson Willey Roper Rhodes Sentinel Siemens Speedfit Stelrad Surestop Twyford Bathrooms Valor Vokera Worcester

Vehicle Purchasing *Apr 11 Allied Vehicles Citroen DAF Trucks Euro Commercials Fiat Ford General Motors Isuzu Iveco Kia Mazda Nissan Peugeot Renault Renault Trucks Rygor Commercials Toyota Workwear, PPE and Janitorial *Mar 10 Alexandra Plc Arco Ltd Bunzl Cleaning and Hygiene Supplies Greenham Safety and Workplace Supplies Nationwide Hygiene Supplies Ltd Office Depot Plc

Insulation and Associated Works *Jul 11 Climate Energy Ltd Eaga Grafton Merchanting GB Ltd Herbert T Forrest Ltd HIS Group Ltd Keepmoat Ltd Kier Knauf Insulation Ltd Mansell Partnership Housing Mark Group Ltd MITIE Property Services (UK) Ltd Rockwool SPS Envirowall St Annes Contractors St Gobain Weber Structherm Ltd Wetherby Building Systems Ltd Yorkshire Energy Services CIC

Crown Paints ICI Paints AkzoNobel Johnstoneâ&#x20AC;&#x2122;s Trade

Altodigital Arena Group CDP InnerWorkings M2 Oce OCS Resource Housing

AKW Medicare B&Q Chiltern Invadex Ltd Edmundson Electrical Eyre & Elliston Grafton Merchanting GB Ltd Impey Showers Ltd

Automotive Leasing Bott Ltd Days Contract Hire Lex Autolease Shell Venson Automotive Solutions

Paint *Feb 13

Country Grounds Maintenance Japanese Knotweed Control Japanese Knotweed Specialists Kingcombe Aquacare PBA Solutions Phlorum

Materials and Associated Managed Services *Feb 12

Vehicle Fleet Management Services *Apr 13

Office Depot

Print Management, Photocopiers & Associated Services *Jun 12

Manhattan Kitchens Moores Furniture Group Richmond Cabinet Company Rixonway Kitchens

Britannic Technologies ConvergeOne Daisy Communications Gamma Network Solutions Social Telecoms Updata Infrastructure

Office Supplies *Apr 13

Japanese Knotweed and Other Invasive Weeds *Mar 13

Kitchens *Sep 09

Telecommunications *Feb 13

Recruitment Services *Jan 11 Blue Arrow Eden Brown Hays Specialist Recruitment McGinley Human Resources Morgan Hunt Public Sector Office Angels Ltd Randstad UK Holding Reed Specialist Recruitment Ltd Service Care Solutions Ltd

Mechanical Ventilation and Heat Recovery and Heat Recovery Room Ventilator Systems *Jul 11 Brookvent Enviro Vent Ltd Ferrob Ltd Graham Group Ltd Greenwood Air Management Ltd

Herbert T Forrest Ltd Jackson & Jackson & Sons Ltd Keepmoat Ltd Rothwell Plumbing Services Ltd Vent-Axia Group Ltd Solar PV, Solar Thermal and Voltage Optimisers *Apr 11 Apollo Property Services Group Ltd Avonline plc Barrier Energy Ltd BHE Services (Bolton) Ltd Breyer Group plc British Gas New Heating Ltd Climate Energy Ltd Commercial Technical Services (formerly Commercial Television Systems) UK Ltd Daikin Solar Thermal Systems Dimplex Renewables Dodd Group (Midlands) Ltd Grafton Group Graham Group Ltd Helena Propertycare Herbert T Forrest Ltd Joju Ltd Keepmoat Ltd nPower PTS (Plumbing Trade Supplies) Redland Regeneco Services Ltd SCC International SIG Energy Management Top Notch Contractors Ltd VO4HOME Vphase plc (T/A Vphase Smart Energy Ltd) Warmer Heating Ltd Wates Living Space Yorkshire Energy Services CIC Supporting Manufacturers for Solar PV, Solar Thermal and Voltage Optimisers GDC Group Ltd (t/a Dimplex Renewables) Glow-Worm (Vaillant Group Uk Ltd) Bosch Thermotechnology Ltd Vaillant Ltd Kingspan Renewables Baxi Heating UK Ltd Maintenance, Servicing, Repair and Installation of Heating Systems *Apr 12 British Gas t/a PH Jones BSW Building Services Carillion Heating Services Limited Gas Advisory Services Limited Helena Partnerships Huyton Plumbing & Heating Limited Icon Training and Assessments Integral UK Limited KNW Limited Liberty Gas Group Lovell Partnerships Limited Morgan Lambert Morrison Facitilities Services Pennington Choices Limited Proline Mechanical Limited Quality Heating Services Robert Heath Heating Limited Rothwell Plumbing Services Limited Sure Maintenance Limited Swale Heating Limited T Brown Group Limited TSG Building Services Limited Warmer Heating Limited

*agreement start date

New PfH framework agreements Energy Procurement and Consultancy

Paint and Associated Products

Telecommunications and Associated Services

The Energy Procurement and Consultancy Framework enables you to procure energy using the services of expert energy brokers, manage billing more effectively using bill validation, and receive training and consultancy to help you tackle critical energy challenges.

The Paint and Associated Products Framework enables you to manage your decorating requirements efficiently and effectively. Members can achieve savings of up to 60% off the list price by using this agreement, which was awarded to three suppliers.

The Telecommunications and Associated Services Framework enables you to manage your telecommunications costs efficiently and effectively. You can procure calls, lines, data and unified services and, mobile communications from a wide range of the most competitive providers. You can also take advantage of consultancy and training services.

The agreement was awarded to eight suppliers across 3 lots: • Energy Procurement (Lot 1), • Energy Bill Validation (Lot 2)

Benefits of the agreement:

• It has been developed by working with telecoms experts and a Member product group to ensure that it addresses the needs of the sector.

• It offers sector leading expertise delivering potential for savings and value for money;

• Price lists have been fixed for 12 months and deliver up to 60% saving off list price (at launch date).

• You have access to 6 market leading experts delivering unrivalled potential for savings and value for money.

• It delivers greater flexibility by including 3 Lots that can be utilised independently or together, for new and existing contracts;

• Your tenants can take responsibility for decorating their own homes through the paint pack scheme.

• It’s a national agreement and so can meet your needs wherever you are in the UK.

• Service level agreements and key performance indicators can be developed and made bespoke to your organisation.

• You gain access to online resources, including market updates, reports and guidance on the effect of market changes in telecoms.

• Energy Consultancy (Lot 3) Benefits of the agreement:

• Access to online resources, including market updates, reports on trends and changes, and guidance on the effect of market changes on Energy Procurement.

The agreement includes the supply of paint and associated products including internal and external paints, masonry paints, road paints, varnishes, paint removal products, and paint brushes. It also includes the provision of paint packs.

• It’s a national agreement and so can meet your needs wherever you are in the UK.

Japanese Knotweed and Other Invasive Weeds

Office Supplies

Vehicle Fleet Management Services

The innovative Japanese Knotweed & Other Invasive Weeds Framework enables you to gain access to professional treatment and removal of Japanese knotweed invasions. Our fully EU compliant framework helps you to prevent physical damage to buildings and harm to the environment while achieving savings of up to 40% compared to non-framework pricing.

The agreement for Office Supplies is a fully EU compliant framework which enables PfH Members to procure office supplies whilst achieving savings of over 20%. Items covered under this framework include: paper & paper based products, toner & cartridges, general office supplies and office furniture. The contract was awarded to Office Depot on a sole supply basis.

This agreement provides Members with a wide range of fleet solutions from vehicle lease, short term contract hire and daily rental, to vehicle racking, conversion and telematics. The agreement also covers the provision of fuel cards.

Benefits of the agreement:

• It is dedicated solely to the treatment of Japanese Knotweed and other invasive weeds, and has complete UK coverage;

• ‘PfH Member only’ discounts on over 2,000 of the most popular items in the new Office Depot catalogue for PfH Members enable you to achieve savings of over 20%.

• You have access to 6 market leading specialists, all of whom adhere to the Environment Agency’s Code of Practice; • You can benefit from our suppliers’ professional expertise, market leading technology and qualified teams and receive warranties on completion of the treatment process; • Our procurement professionals at PfH offer on-going contract management and supplier performance monitoring, geographically aligned with Members to provide a local service.

• Supplier Account Managers responsible for managing PfH Members are both vastly experienced and knowledgeable and are dedicated to this PfH Framework • Contract management and supplier performance are constantly being monitored by dedicated procurement professionals at PfH. In addition, PfH can work with Members to develop bespoke service level agreements and key performance indicators.

Benefits of the agreement: • You have access to 6 market leading vehicle experts who will be able to advise and recommend the best possible financial and operational options based on your individual requirements. • You will gain access to preferential prices across all lots. • Fixed excess (under mileage charges) on vehicles up to 3.5t for both maintained and non-maintained contracts with rebates paid to PfH Members for any unutilised mileage at the fixed excess (under mileage rates) for vehicles up to 3.5t. • Fixed early termination charges with any unutilised rentals paid in advance refunded on termination. • “No quibble” tyre policy, only recharged for tyres that have been damaged and charges will be in line with pre-agreed costs.

Framework suppliers