Annual Report 2012
In partnership with
Our aims for 2013 2
Chair and Director’s report
4
Financial overview
5
Business plan
6
GHA helps tenants go green
7
PfH Advisory Group & Central Billing
8
Procurement services to support your procurement function
9
Member spotlight: Notting Hill Housing
10
PfH in the community
11
Member engagement shaping solutions
12
PfH Live
13
Framework agreements and suppliers
• To drive every opportunity to create efficiency and reduce costs for our Members through national and local collaboration, professional procurement processes and technology • To continue to increase the purchasing power of the consortium through growth in Members’ spend • To continue successful collaboration opportunities such as ‘Alliance’ to enhance Member services • To continue our innovation and product development through consultancy, training and procurement service outsourcing • To provide procurement solutions through partnerships which meet key sector agendas such as new build, fuel poverty and digital inclusion • To drive up the adoption of professional procurement practice in the sector and raise the profession’s profile within Member organisations • To continue to provide a service that is dedicated to its Members needs with excellent governance and transparency • To continue to manage a supply chain that understands Member needs and provides the best value for money
Contact Us PfH, 2 Olympic Park, Woolston Grange Avenue, Birchwood, Warrington, WA2 0YL (for SatNav use WA2 0XF). t: 0845 864 5260 e: info@procurementforhousing.co.uk www.procurementforhousing.co.uk
What we achieved in 2012 • PfH has saved the social housing sector approximately £48 million through direct cost savings, tender administration and invoice processing
• We responded to the need to improve the ability of smaller businesses to complete tenders by providing training for independent builders merchants
• We managed 515,000 invoices through our Central Billing system which is a 14% increase on 2010/11
• Alliance had an excellent first full year delivering retrofit solutions and launching an agreement for the maintenance, servicing, repair and installation of heating systems
• PfH membership increased to 841, an increase of 6% on last year’s figures, and our Members now collectively manage 3.85 million homes • The number of local authority Members grew to 89 an increase of 56% • We completed 205 mini competitions. An increase of 241% on the previous year • We retendered and improved the Materials and Print Management, Photocopiers & Associated Services agreements • Our procurement services team worked with a growing number of Members to provide procurement service outsourcing and deliver economic and social value • We delivered Chartered Institute of Purchasing level 2 training for tenants and highlighted the importance of tenant scrutiny for Boards
• We supported best practice and professionalisation of procurement in the sector through 3 days of masterclass seminars. The event, co-located with the CIH Housing Exhibition saw attendance rise by over 80% compared to the previous conference • We launched a social value programme called Aspire. Through Aspire, PfH staff support Warrington Youth Club and other local organisations through volunteering, fundraising, skills development, training and work experience • We maintained ISO 9001 accreditation highlighting the consortium’s commitment to high quality standards • We maintained ISO 141001 reflecting PfH’s commitment to effectively identifying and controlling its impact upon the environment
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Chair and Director’s report The UK’s economic climate, funding and welfare cuts continue to provide tough conditions for PfH Members. This environment continues to raise the importance of professionally managed procurement, but also intensifies the pressure that many procurement functions are under. Throughout the year PfH has been leading from the front, to ensure that its Members have the skills, capacity and resources to drive efficiencies within their organisations. Investment in people 2012 saw PfH’s biggest ever investment in its people and in the technology that drives the business. Our procurement team has grown by 12.5% and early in 2013 is set to grow by a further 37.5 %. We have introduced a new personal development and training programme which incorporates the recruitment of graduates and apprenticeships, and which has already supported the professional growth of many of our talented individuals. We are also rigorous in ensuring that every member of the team is kept up-to-date in the complex areas of EU compliance. We believe that this investment in the knowledge and expertise of our procurement team will be vital in supporting the diverse needs of our Members in the years to come. With data being so critical in the delivery of our services, we have also invested heavily in our IT infrastructure this year. The integration of our finance, billing and customer relationship systems will enable us and our Members to access data in much greater detail and with more efficiency and immediacy, delivering a wide range of benefits such as greater spend visibility, more effective customer service and improved procurement services. Driving strategic procurement PfH’s growing role in the social housing sector has, unsurprisingly, gathered pace this year and gone are the days where the consortium simply delivered frameworks. We have seen a big growth in demand for strategic support from our Members, where we work in partnership to develop procurement strategy, and advice through procurement health checks and spend analysis. These partnerships are evolving to the extent where we can drive through every opportunity to create efficiency by managing bespoke tendering, training and even providing outsourcing for entire projects.
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Putting procurement at the top table In a recent survey we conducted amongst PfH Members, 72% agreed that procurement is increasing in importance within their organisations. Respondents to the survey also highlighted the major challenges they face not only around value for money and cost savings, but also compliance, risk of challenge and spend visibility. Add to this the role procurement must play in reducing fuel poverty, supporting welfare reform and tackling housing affordability and it is not difficult to see why the function now courts so much attention. However, our survey also told us that many organisations are under resourced and indeed some are under qualified to meet these challenges. Throughout 2012, PfH sought to bridge the resource gap for Members, and we have committed more resources to the delivery of procurement services and outsourcing solutions as we have illustrated in this report. PfH has also taken steps to support the professionalisation of procurement in the sector. At PfH Live in June we hosted 3 days of procurement masterclass sessions delivered by leading experts from many different sectors and the event was attended by 83% more of you than any event we have done in the past. We also provided free CIPS training sessions for tenants so that they could provide expert scrutiny for their boards. We believe it is time for procurement to have stronger representation at board level within the sector and we’ll continue to support its growing influence. Best practice and international knowledge sharing PfH has been taking steps to gain insight into key challenges faced by Registered Providers. We have been working with The University of Liverpool Management School to conduct research within the sector and in 2012 we published white papers on benchmarking and sustainable procurement. We have also begun work on a third
white paper about the role of the social housing procurement function with The University of Liverpool and Affinity Sutton. Such detailed research into social housing procurement is a first for the sector and we believe it plays a vital part in supporting the strategic aims of our Members.
We are also conscious that smaller and local businesses get an equal opportunity to tender for contracts. The complex EU compliant tender process excludes many small businesses, but earlier this year we conducted tender training for smaller builders merchants so they can compete for future contracts.
PfH hosted a series of meetings and knowledge sharing sessions with international delegations from the US and Canada this year. The delegation of people who work for public sector bodies and social housing procurement consortia, came over to the UK to find out about the services and professional practices that we have put in place. It is our intention to support these organisations as they look to implement some of these practices in their own countries in 2013. The meetings proved to be a great learning process and served to illustrate our growing reputation internationally.
We listen and we act It is particularly important to us that in periods of economic change, we as an organisation are constantly listening to you ‘our Members’. This year, we have met, debated, surveyed, and wined and dined with you more than ever before, and your feedback will be critical in the years ahead. Our survey about the ‘social housing procurement function’ has provided valuable insight not only into the challenges you face today but the aspects we need to change if we are to meet future challenges. Our findings will form part of a White Paper that we will be able to share with you early next year.
Alliance sees strong growth in its first full year. Alliance, the collaboration between PfH, Fusion21 and the Northern Housing Consortium has had a strong first full year. Take up of the retrofit agreements for Insulation Systems, Solar Photovoltaics and Ventilation has been positive and we launched a new agreement for the maintenance, servicing, repair and installation of heating systems. In addition Alliance continues to work with framework partners to create training and employment opportunities and we have so far created 28 jobs. Social Value procurement Following the introduction of the Public Services (Social Value) Act in June, there has been much debate about how to implement it in the context of EU regulations and how to measure its impact as part of a value for money assessment. It states that public authorities must consider how procurement might improve the economic, social and environmental well-being of the relevant area, and while social and environmental issues are hardly new to social housing, the Act does provide added impetus to the aims of procurement outside cost savings. Working in partnership with individual organisations has given us the opportunity to use professional procurement practices to drive social as well as economic outcomes. Our work with Notting Hill Housing is a perfect example of this, where we developed an estate services contract that offered the London Living Wage to local operatives delivering the service, and at no extra cost.
In 2013 we will continue to listen to you and we will take the lead on the key procurement challenges ahead.
Steve Malone, Managing Director, Procurement for Housing
Steve Coffey, Chief Execuutive, Liverpool Mutual Homes and Chair of the Procurement for Housing Advisory Group.
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Financial overview Summary of spend under management 2011/12
Ancillary Services Ambient & Chilled Food, Commercial & Domestic Appliances, Computer Equipment, Residential Furniture, Workwear, Personal Protective Equipment and Janitorial
5% 7% 8%
35%
11%
Business Support Office Furniture, Office Supplies, Print Management & Photocopiers, Waste Management Finance & Commercial Bill Payment Cards, Debt Management, Decorating Vouchers, Vehicle Leasing, Vehicle Purchasing HR & Facilities Management Building Cleaning Services, Recruitment Services
34%
Materials & Asset Management Heating Systems, Insulation Systems and Air Tightness, Kitchens, Materials, MVHR and HRRV, Paint, Solar Photovoltaics, Solar Thermal and Voltage Optimisers Utilities & Technology Energy, IT Related Services, Telecoms
The 2011/12 financial year covers the period from 1st August 2011 to 31st July 2012. Spend Spend under management on our portfolio of agreements during 2011/12 grew, year on year, by 15.3% from £103.4 million to £119.3 million. Where do we get our main source of income to operate PfH? Suppliers pay a small percentage of commission based on the turnover they achieve through our agreements. This is re-invested back into the sector through HouseMark, the CIH and the NHF.
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Supporting HouseMark HouseMark is a subsidiary of the CIH and the NHF and a sponsor of PfH. HouseMark helps the social housing sector to improve performance and achieve value for money by sharing knowledge, providing consultancy support and performance comparisons. This year PfH has been able to make a contribution of £393,503 to HouseMark as part of our agreement with them. Our contribution supports HouseMark, the CIH and the NHF in promoting good practice and policy work on behalf of the sector.
Business plan Budgets will be squeezed even further in 2013 as welfare cuts really start to take hold and Registered Providers will rightly be looking to further increase the value for every pound they spend. PfH will continue to attain greater purchasing power as Member spend increases but this alone is not enough. In 2013 PfH will use the development of people, processes and technology to drive the consortium to its best year so far. This is no mean feat, as over the past 12 months we have generated direct, process and administrative savings of almost £50million for Members. However, we believe these efficiencies need not simply rise in line with spend, in fact they can increase exponentially. Our plan starts with our people. We will make a significant investment in the training of our procurement staff to ensure they are equipped to provide you with the best possible advice and service. In addition we have introduced new development programmes for all staff as well as a programme to develop graduates and apprentices. 2013 will see the fruition of our biggest ever investment in technology. Our internal systems will be fully integrated to enable us to examine spend data faster and in more detail, providing a better service for suppliers and identify opportunities for Members. We’ll also be offering new technology services to Members to provide instant visibility on spend and comprehensive benchmarking data. We will continue to adopt the best processes within the consortium, ensuring that frameworks are EU compliant, that our external legal partners are used where necessary, and that every aspect of our operation from category management through mini-competitions to central billing and supplier performance are managed effectively. In addition our customer service operation will continue to be responsive to Members enquiries and in 2013 we will launch a new website which will provide a greater depth of member information and data in a secure area, providing 24/7 visibility.
Key strategies: Framework expansion PfH will continue to launch new frameworks and retender and improve existing ones during 2013. To add to our recently launched Energy Procurement and Consultancy Agreement, we will have new agreements for Telecommunications and Vehicle Fleet Management early in the New Year. In addition we’ll have new agreements for Grounds Maintenance Services, Grounds Maintenance Vehicles & Equipment, Legal Services, Void Security & CCTV and the provision for Treatment and Removal of Japanese Knotweed and other Invasive Weeds. Broadening our range of Procurement Services Throughout 2012 we met a widening range of Member objectives including driving down costs, creating more efficient processes, developing internal procurement expertise, understanding legislation and compliance, and implementing best practice. Our Procurement Services for 2013 will include strategy development, procurement health checks, spend analysis and benchmarking, bespoke tendering and a more comprehensive mini-competition service. Local focus, social value In 2013 we will focus on meeting local and regional needs as well as providing national buying power and influence. We know that many of the objectives of Members are now driven by the need to support local economies and deliver social and environmental value. We will continue to support these needs by working with Members to deliver bespoke procurement advice and services. We will continue to increase community training and employment opportunities through Alliance and we will also be looking to further our support of tenant’s procurement training and tendering training for small and medium sized businesses. More collaboration through Alliance In 2013, Alliance our collaboration with Fusion21 and Northern Housing Consortium, will tackle ‘New Build’ with an innovative approach to supply chain management and a new funding methodology. We’ll be looking to aggregate programmes regionally, achieving low build costs and attracting institutional investors. We have had discussions with a large number of Members about the initiative and we are positive we can introduce a solution that will have a significant impact.
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GHA helps tenants go green Glasgow Housing Association (GHA) is one of the largest social landlords in the UK, with more than 45,000 tenants and 26,500 factored homeowners across Glasgow. The Scottish Government continues to invest heavily in improving the energy efficiency of Scotland’s housing stock and GHA is determined to contribute to Sustainable Glasgow - a partnership which aims to make Glasgow one of the most sustainable cities in Europe through a 30% reduction in the city’s carbon emissions by 2020. Following the UK Government’s introduction of feed-in tariffs (FiTs), which rewards customers’ use of green technology for a guaranteed period of 20-25 years, GHA launched Scotland’s first large scale project of its kind, fitting solar photovoltaic panels to 500 homes across the city. Colin Reid, Sustainability Manager at GHA tells us about the success of the project: PfH conducted a mini-competition, accessing the suppliers on the Solar PV, Solar Thermal and Voltage Optimisers Agreement, offered through the Alliance, and identified Apollo Property Services Group Ltd as presenting the best value for money for the GHA project. “Conducting a mini-competition sped up the lead-in time considerably, enabling GHA to capitalise on the higher rate of feed-in-tariff. Furthermore it allowed GHA to make use of performance specifications already established, which again assisted by substituting missing internal resources and therefore increased the speed of the process by not having to bring in additional consultancy.” Following Apollo’s appointment, plans suffered a significant setback with the Government’s announcement that FiTs were to be decreased from December 2011, much sooner than originally anticipated. Apollo’s objective was to mobilise the contract as quickly as possible to ensure the maximum number of properties could be commissioned under the higher rate.
After consultation with tenants, the first phase of works saw photovoltaics fitted on south-facing roofs of existing semi-detached and terraced homes. The solar panels generate free electricity during the day, while power used at night, or during adverse weather conditions, will be billed as normal. Any surplus energy will be exported to the grid, generating valuable income for GHA to reinvest in their homes. “As this was the first Solar PV project GHA and Apollo (in Scotland) had done I feel, given the volume of installations and the fact that the Feed in Tariff deadline changed mid project, that Apollo managed the installation side well. The staff were helpful and responsive to requests, and a lot of effort went into having as many installations complete within the timescale.” Throughout the works, Apollo’s Resident Liaison Officer supported GHA’s established Fuel Advisor service, by showing tenants how to make the most of the electricity generated during daylight hours, offsetting it against their energy costs. Installations were completed and registered with Ofgem by the 31st of March 2012 cut-off date. Since installation the cumulative carbon off-set from grid electricity is equivalent to over 3,800 tonnes of CO2. In total GHA have produced over 675,000 kWh of free electricity for their householders. “Tenants have been reporting above expected savings on pre-payment meters, with our Fuel Advisors suggesting an average of £20 per month reduction in bills. We have endeavoured to follow-up installations with an individual visit and supplied leaflets explaining how to get the best from the systems.”
To find out more about the framework agreements offered through Alliance and our commitment to providing sustainable employment for local people, please see page 12 or visit the new Alliance website at www.allianceprocurement.co.uk
Alliance Facts •
1,170 plus members
• Represents over 70% of the country's social housing stock 6
• Solar creating average
• Heating Systems offering
savings of 31% • Insulation Systems is
estimated savings of 31% •
28 people have achieved
saving individual properties
employment through
an average of 40%
Alliance agreements
PfH Advisory Group Each member of our Advisory Group has the opportunity to influence the procurement strategies of the whole of the social housing sector, become instrumental in delivering millions of pounds in direct savings and efficiencies, learn from and share ideas with other senior professionals in the sector and gain invaluable career experience.
Advisory Group Members are: Steve Coffey
Liverpool Mutual Homes Advisory Group Chair
Alan Ballantine
The Gentoo Group
Colette McKune
City West Housing Trust
The Advisory Group meets three to four times a year to discuss PfH’s performance, provide strategic guidance and offer sector and individual insight. Meetings and any other involvement in the consortium are designed to get the most from Group Members without requiring significant time commitments.
David Bolton
Melin Homes
Duncan Snook
Chartered Institute of Housing
Elaine Walder
National Housing Federation
Martin Cawthorn
East Thames group
If your organisation is a Member and an active supporter of the consortium and you believe that your experience and participation could be a vital asset to the Advisory Group and more importantly, the sector that it serves, then please don’t hesitate to contact Victoria Stratton at vstratton@cel.co.uk who will be more than happy to discuss participation in more detail.
Paula Chakkar
mhs homes
Ross Fraser
HouseMark
Steve Everitt
Contour Housing
Steve Malone
CEL Procurement
Tom Smith
Catalyst Housing Group
Central Billing Central Billing has been processing invoices and payments and simplifying cost management for PfH Members and suppliers since 2004. The service gives Members an increased level of reporting and cost management, provides complete visibility of invoices, and allows users to drill down to invoice and invoice line level. Members trading through Central Billing make just one single payment each month to pay all of the suppliers they are trading with, significantly reducing the time and money Members spend on administration. Central Billing is constantly improving its service offering and this year has launched a new website where Members and suppliers can manage payments more efficiently. View the new dedicated Central Billing website at www.centralbilling.co.uk
Did you know that during 2012; • The total number of invoices processed on behalf of PfH has increased this year by 15% to 515,000 • There are 203 suppliers trading through Central Billing • The team take nearly 1000
calls and receive and respond to 900 emails per month
‘Central Billing has resulted in a massive reduction in the quantity of invoices received, and a reduction on the man hours needed for invoice processing, leading to further savings.’ Colin Levy, Office Manager, CityWest Homes 7
Procurement services to support your procurement function PfH has continued to extend the range of procurement services that it offers to Members and 2012 has seen a steep increase in demand for our more tailored and strategic procurement solutions. At the heart of this shift in demand is the need to identify and capitalise on every opportunity to create efficiency in a tough economic climate. The changing climate has had such a major effect on procurement functions that PfH recently conducted a survey to find out exactly how our Members felt and where they thought the key challenges were. Our survey proved to be very revealing indeed. The key procurement challenge for social housing continues to be ‘value for money’ rather than simply ‘cost reduction’. However many other issues are high on the list of priorities such as: reducing maverick and non-compliant spend; managing the risk of contract challenge; and, increasing spend visibility. PfH Members also believe that procurement functions are under resourced. Only 8% of survey respondents are completely resourced to meet their challenges and 29% are significantly under resourced.
The survey told us that whilst benchmarking and spend analysis were regarded as important functions, there is significant limits in the sector’s ability to carry out these functions effectively. PfH’s procurement services can play a vital role in helping you to tackle your changing economic environment, including the challenges that you highlighted to us in our survey. Our services are driven by our deep understanding of the needs of the social housing sector, and whether your objective is about driving down costs, creating more efficient processes, developing internal procurement expertise, understanding legislation and compliance or implementing best practice, PfH has the knowledge, capacity and flexibility to ensure that you succeed. In 2013, PfH will continue to invest in expertise and resource so that we can help you meet your procurement challenges, drive up efficiency and help you to professionalise areas of your procurement functions. For more information on our procurement services, please contact PfH on 0845 864 5260 or info@procurementforhousing.co.uk
Key services for driving strategic procurement
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Identify efficiency
Realise efficiency
Maintain efficiency
Strategy review, spend analysis, health checks
Bespoke tendering, consortium management, outsourcing, eTendering, training
Contract management, data management, central billing, effective reporting, eProcurement
Member spotlight
Notting Hill Housing As many Registered Providers wrestle with the term ‘Value for Money’ in light of the introduction of the Social Value Act, PfH has been working with Notting Hill Housing (NHH) to deliver a perfect illustration of how it can be achieved.
NHH were recently challenged with the task of delivering a new EU compliant contract for the provision of grounds maintenance services incorporating cleaning, caretaking, gardening, and window cleaning. As one of the largest housing associations in London it manages 25,000 homes, making this agreement hugely significant for the local community, tenants and businesses. NHH chose to work with PfH on this project to ensure that every aspect of Value for Money could be identified and implemented, from resident consultation right through to contract implementation. The team at PfH were involved throughout the entire tender process, providing both the specialist knowledge required to prepare a sector leading specification, as well as the procurement expertise to ensure that the process was run in an effective and compliant manner. PfH’s breadth of expertise means that a wide range of services can be delivered through this type of project, but for NHH the proposal was broken down into modules so that they could select the areas for PfH to deliver. This approach ensured that NHH only paid for services they needed and could utilise their own resources where appropriate. PfH delivered the following for NHH: • An internal stakeholder consultation to ensure that all parties were able to express their views about the proposed project; • A resident consultation to share information and discuss the project from the resident perspective; • Preparation of the service specification by assimilating all feedback and data;
In addition to driving efficient procurement process, the PfH team worked with NHH to deliver social outcomes for residents and the community. Residents were given training on tender evaluation to ensure they could take a full and active part in evaluation and scrutiny, and their views were incorporated into the overall specification. NHH were keen not to exclude local SME’s from the contract and as a result, PfH divided it into nine smaller lots to ensure the contract was accessible to them. PfH structured the contract so that specialist suppliers would provide specialist services with appropriately qualified personnel (i.e. gardeners doing gardening) so NHH could be confident in a high level of service. There was a high level of interest from SMEs and two were awarded on to the contract. PfH also built the offer of the London Living Wage into the contract, ensuring that everybody employed to work on grounds maintenance can meet the basic cost of living. “Working with the PfH team through this process has enabled Notting Hill Housing to enter into robust, high quality, estate service contracts that offer the London Living Wage as a minimum to operatives delivering services to our tenants, often at little or no extra cost. As a social enterprise, this achievement has been particularly rewarding.” Caroline Nolan, Estate Services Manager at NHH For more information about this project or about how we can support your procurement function, please contact PfH on 0845 864 5260 or info@procurementforhousing.co.uk.
• Management of all compliance issues and the posting of the contract notice on the OJEU website; • Creation and evaluation of the pre-qualification questionnaire; • Creation of the tender documentation; • Delivery of a resident training session on tender evaluation to ensure residents could take a full and active part in evaluation and scrutiny; • Management of a tender evaluation with NHH stakeholders and a resident panel; • Management of post tender clarification meetings and preparation of a recommendation report to the NHH Board; • Assistance with contract creation and the posting of a contract award notice on the OJEU website.
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PfH in the community Delivering social outcomes has always been a core part of what we do through our business activities, but this year we wanted to focus our efforts and increase our social impact. Earlier this year PfH launched Aspire, a social value programme where PfH staff can get involved in a wide range of volunteering and fundraising projects that have clear and measureable social objectives. Our projects focus primarily on the local community and in areas that ally closely with the vision and values of our business and those of our customers. We believe that being the best at what we do means providing the best service for customers, being the best employer for our staff, but also doing the best for our community and helping to create a sustainable future. Through Aspire, PfH has been working closely with the local schools and Universities to provide graduate routes into the business and to develop short-term work experience programmes for local school children, to give them invaluable insight into key functions of a business. PfH has also become an official sponsor to Warrington Youth Club (WYC), a registered charity that supports young people’s development. How is PfH getting involved? Developing Warrington Youth Village: WYC has been given responsibility for developing the Warrington Youth Village by Warrington Borough Council. Over the next two years, young people aged between 16 - 25 will be able to bid for outlet space within the Youth Village and set up social enterprise businesses. As part of the launch of our relationship with the Youth Club, in October 10 PfH staff members gathered their marigolds, mops, ladders and paintbrushes and spent two full days helping the WYC team begin renovations on a disused group of outlets for the new initiative.
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Business skills delivery: PfH is keen to share the business skills it possesses with local community groups. Staff at PfH have been working closely with WYC to provide training sessions for their employees on finance, contracts and bid writing, social media and many other areas so that they can become more effective in delivering their own services. At PfH Live 2012 we helped one employee to complete her Chartered Institute of Purchasing and Supply qualification. Congratulations to Lyndsay Darlison who passed her Level 2 exam. Volunteering and fundraising: PfH encourages all of its staff to get involved in some aspect of the Aspire programme and to engage with groups in the community through volunteering, fundraising and our work in the Warrington Youth Village. Earlier this year, PfH raised money for the youth club when five members of staff ran the Warrington Half Marathon on their behalf and we’ll be continuing to take part in fundraising activity through 2013.
Member engagement shaping solutions In 2012, a growing number of Members played an integral part in the steering and development of our products, services and agreements. By getting involved in PfH Product Groups, our Members have an essential role in developing tender strategies and producing effective purchasing agreements that deliver significant benefits for the UK’s social housing sector. Members participate in Product Groups through meetings, online webinars, email and telephone communications, helping to determine what products and services should be included within the remit of each framework. They contribute by helping to establish which questions to ask suppliers, agreeing scoring for tender questions, as well as providing feedback on previous agreements, tender documentation, ongoing contract management and delivery of new framework agreements. Hosting Product Groups remotely encourages greater Member involvement, and gives PfH the chance to connect with a variety of Members, ranging in organisation type, size and geographic location, giving a balanced view of the current membership base. It also helps PfH's ongoing commitment to environmental sustainability. We believe that the best way to provide agreements that continue to meet the needs of the social housing sector is to ensure that the sector is actively involved in creating them. Product Groups play a pivotal part in fulfilling this. If you are interested in helping PfH provide agreements that are tailored to the sector’s needs and helping to shape procurement for the sector, please express your interest by completing our online form which can be found on the contact us page of the PfH website,
Energy Procurement and Consultancy The new Energy Procurement and Consultancy Framework was launched in October 2012, and the Product Group played a vital role in developing the agreement. To ensure that we delivered the most effective framework possible and to help PfH Members overcome the complexities of energy procurement, we engaged with suppliers and Members. The feedback we received was instrumental in specifying the tender. A Product Group comprising of PfH Members who volunteered their time and effort to contribute to, and comment upon the tender process for this framework was established. Energy Procurement and Consultancy Product Group Name
Job Title
Organisation
Michael Harrington
Category Buyer
Family Mosaic
Marian Burke
Head of Procurement
Moat
Abdul Bhuta
Facilities Manager
Poplar Harca
Alan Ballantine
Group Procurement Manager
Gentoo Group
Paul Towers
Group Procurement Manager
Harvest Housing
Steve Everitt
Group Procurement Manager
Symphony Housing Group
Paula Chakkar
Procurement Manager
MHS homes limited
Daniela Tidu
Procurement Officer
Southern Housing Group
Michael Westgarth
Senior Procurement Managers
Home Group
Kirsty Bower
Head of Procurement
Affinity Sutton
Mark Allum
Policy and Term Contracts Manager
Housing 21
The group contributed to developing the overall strategy and content of the PQQ and ITT questions, as well as the weightings and evaluations throughout the tender process. We identified a need to distinguish between energy procurement and consultancy, and recognised the demand to increase the scope of the agreement to include bill validation. The new agreement has been awarded to eight suppliers across 3 different lots: Lot 1 Energy Procurement and Lot 2 Energy Bill Validation The following suppliers are approved suppliers for both Lots 1 and 2 of the Energy Procurement and Consultancy Agreement.
Lot 3 Energy Consultancy
www.procurementforhousing.co.uk
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'PfH Live hosted a variety of workshops, focussing on some of the key challenges and opportunities facing the sector in procuring and delivering services effectively and efficiently. A fantastic event. Paula Chakkar, Procurement Manager, mhs homes
2013
PfH is pleased to announce that after such a great response to PfH Live 2012, we will once again be co-locating our annual event with the CIH Annual Conference and Exhibition. PfH Live 2012 was a great success, with a really positive response from delegates and exhibitors alike.
Over 70 suppliers exhibited at the event, representing all of the PfH agreement categories, our biggest exhibition so far.
The three day event, co-located with the CIH Housing Exhibition, was obviously a big change from previous annual conferences and our Members voted with their feet, with attendee numbers up by over 83%.
Event feedback revealed that the majority of post event survey respondents rated the joint event to be significantly better than previous conferences. This increase in satisfaction along with the greater attendance means that PfH can confirm that we will be co-locating our annual event PfH Live 2013 with the CIH Housing exhibition at Manchester Central in 2013.
More than 400 delegates joined our speakers for a strategic insight into how different sectors are driving efficiency, and the challenges directly facing social housing such as the Green Deal, EU regulation and creating value for the board.
PfH Live 2013 will take place from 25th – 27th June 2013 at Manchester Central
Be sure to check the PfH website regularly to stay up to date with news about PfH Live 2013.
agreements and suppliers Insulation and Associated Works - Jul 11 Climate Energy Ltd Eaga Grafton Merchanting GB Ltd Herbert T Forrest Ltd HIS Group Ltd Keepmoat Ltd Kier Knauf Insulation Ltd Mansell Partnership Housing Mark Group Ltd MITIE Property Services (UK) Ltd Rockwool SPS Envirowall St Annes Contractors St Gobain Weber Structherm Ltd Wetherby Building Systems Ltd Yorkshire Energy Services CIC Mechanical Ventilation and Heat Recovery and Heat Recovery Room Ventilator Systems - Jul 11 Brookvent Enviro Vent Ltd Ferrob Ltd
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Graham Group Ltd Greenwood Air Management Ltd Herbert T Forrest Ltd Jackson & Jackson & Sons Ltd Keepmoat Ltd Rothwell Plumbing Services Ltd Vent-Axia Group Ltd Solar PV, Solar Thermal and Voltage Optimisers - Apr 11 Apollo Property Services Group Ltd Avonline plc Barrier Energy Ltd BHE Services (Bolton) Ltd Breyer Group plc British Gas New Heating Ltd Climate Energy Ltd Commercial Technical Services (formerly Commercial Television Systems) UK Ltd Daikin Solar Thermal Systems Dimplex Renewables Dodd Group (Midlands) Ltd Grafton Group Graham Group Ltd Helena Propertycare Herbert T Forrest Ltd
Joju Ltd Keepmoat Ltd nPower PTS (Plumbing Trade Supplies) Redland Regeneco Services Ltd SCC International SIG Energy Management Top Notch Contractors Ltd VO4HOME Vphase plc (T/A Vphase Smart Energy Ltd) Warmer Heating Ltd Wates Living Space Yorkshire Energy Services CIC Supporting Manufacturers for Solar PV, Solar Thermal and Voltage Optimisers GDC Group Ltd (t/a Dimplex Renewables) Glow-worm (Vaillant Group Uk Ltd) Bosch Thermotechnology Ltd Vaillant Ltd Kingspan Renewables Baxi Heating UK Ltd
Maintenance, Servicing, Repair and Installation of Heating Systems – Apr 12 British Gas t/a PH Jones BSW Building Services Carillion Heating Services Limited Gas Advisory Services Limited Helena Partnerships Huyton Plumbing & Heating Limited Icon Training and Assessments Integral UK Limited KNW Limited Liberty Gas Group Lovell Partnerships Limited Morgan Lambert Morrison Facitilities Services Pennington Choices Limited Proline Mechanical Limited Quality Heating Services Robert Heath Heating Limited Rothwell Plumbing Services Limited Sure Maintenance Limited Swale Heating Limited T Brown Group Limited TSG Building Services Limited Warmer Heating Limited
PfH agreements and suppliers Ambient and Chilled Food - Oct 09
Fuel Cards - Dec 08
3663 Brakes Kff
Shell
Bill Payment Services - Feb 11
Furniture Resource Centre Huntleigh Renray Peel Mount Furnishings Whitaker Services
The Co-operative Bank Building Cleaning Services - May 11 AM Support Services Hi-Spec Facilities Support Mitie Ocean Contract Cleaning QFSL Cleaning Regent Cleaning Superclean Services Commercial and Domestic Appliances - Oct 10 The Co-operative Electrical Services Electrolux Laundry Systems Equanet (DSG Group) JLA PJH Group Computer Equipment - Oct 10 Alpha Computerland Lanway Debt Management Services - Jul 11 BPO Collections Ltd CCS Collect Network Credit Services Orbit Services UK Search Ltd Decorating Vouchers - Sep 09 B&Q Energy Management - Oct 12 Aqua - Elvet Patnership BRE Carbon Smart Centre for Sustainable Energy Inenco Monarch Partnership UPG Verco
Furniture and Associated Products - Jul 10
Kitchens - Sep 09 Manhattan Kitchens Moores Furniture Group Richmond Cabinet Company Rixonway Kitchens Materials and Associated Managed Services -Feb 12 AKW Medicare B&Q Chiltern Invadex Edmundson Electrical Eyre & Elliston Grafton Merchanting GB Ltd Impey Showers Ltd Jewson/ Graham Ltd Newey & Eyre Prism Medical UK PTS Screwfix Stannah Lift Services Unimer Wolseley UK Supporting Manufacturers for Materials and Associated Managed Services Agreement Aqualisa Baxi Be Modern Bristan Dimplex Fernox Glow-worm Grundfos Honeywell Ideal Heating Ideal Standard JG Speedfit
Mira Myson Oso Pegler Permadoor Polypipe Purmo Quinn Rangermaster (Leisure Sinks) Robinson Willey Roper Rhodes Sentinel Siemens Surestop Tavistock Valor Vokera Worcester Office Furniture - Dec 08 Office Depot Plc Office Stationery - Dec 08 Office Depot Plc Paint - Jan 09 ICI Paints AkzoNobel PPG Architectural Coatings Ltd Print Management, Photocopiers and Associated Services - Jun 12 Altodigital Arena Group CDP InnerWorkings M2 Oce OCS Resource Housing Recruitment Services - Jan 11 Blue Arrow Capita Resourcing Ltd Certes Computing Ltd Eden Brown McGinley Support Services Ltd Morgan Hunt Public Sector Office Angels Ltd Randstad UK Holding
Reed Specialist Recruitment Ltd Service Care Solutions Telecommunications - Aug 08 Daisy Communications Ltd Vehicle Fleet Management - Aug 08 Automotive Leasing Lex Autolease Lombard Vehicle Management Northgate Vehicle Purchasing - Apr 11 Allied Vehicles Citroen DAF Trucks Euro Commercials Fiat Ford General Motors Isuzu Iveco Kia Mazda Nissan Peugeot Renault Renault Trucks Rygor Commercials Toyota Waste Management - Oct 09 Anyjunk Limited Greenstar Environment Limited Workwear, PPE and Janitorial - Mar 10 Alexandra Plc Arco Ltd Bunzl Cleaning and Hygiene Supplies Greenham Safety and Workplace Supplies Nationwide Hygiene Supplies Ltd Office Depot Plc
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PfH framework suppliers