Dedicated to service & quality
Art of Catering
BAS Catering Services BAS
Catering Services
TRAINING PROGRAMMES +973 3990 1719 catering@bas.com.bh www.bas.com.bh
COURSE Details
Bahrain Airport Services – Training Division offers catering programs to its staff and to employees of other companies.
Course Title
Human Factors
Course Title
Food Hygiene
Course Title
Customer Care
Duration
2 Days
Duration
03 – 04 hours
Duration
2 Days
Eligibility
All employees
Eligibility
All food handlers
Eligibility
Any staff who come in contact with customers
Overview
Overview
The aim of this course is to ensure continuing safety and efficiency by paying attention to issues that affect human performance.
The aim of this course is to understand how to best handle customers, satisfy their wants, and increase customer loyalty.
Objectives
Objectives
Upon completion of this course, the participant will be able to:
Upon completion of this course, the participant will be able to:
• Create and reinforce a positive safety culture where safe habits are practiced at work and at home. • Identify methods to recognize, understand, and manage human performance issues. • Know how human factors affect work and safety. • Identify potential work hazards. • Improve work performance and promote workforce physical and mental health. • Reinforce awareness of the human factors that affect job performance.
• Understand the fundamentals of customer care. • Recognize and satisfy different types of customers. • Deliver customer service effectively. • Develop and maintain customer loyalty.
Content
Content • General introduction to human factors • Safety culture and organizational factors • Human error - error principles, event investigation, and case studies • Human performance and limitations • Environmental considerations • Procedures, tools, and task sign-off practices • Planning for tasks and equipment • Communication • Teamwork • Professionalism and integrity • Shift and task turnover • Fatigue management and fitness for duty
Overview The aim of this course is to ensure good food practices are being followed in order to prevent food-borne illnesses and harm to consumers.
Objectives Upon completion of this course, the participant will be able to: • Keep yourself and your workplace clean at all times. • Protect food from anything that could cause harm. • Follow good hygiene habits. • Stay alert to food safety hazards. • Follow the rules for food safety in your workplace and work with extra care.
Content • Introduction to Food Hygiene • Personal Hygiene • Food Safety • Using appropriate tools • Chilling Food
• Introduction • BAS Service • 1st Impressions • Grooming • Human Behaviour • Attitude • Positive Attitude • Smile • Service Upsize • Effective Communication • Verbal Communication • One Way Communication • Listening • Non Verbal Communication • Fish Technique • Window of Life • Difficult Customers • The Clear Technique