Progressive AE Workplace Re-Entry Guide GRAND RAPIDS, MICHIGAN CHARLOTTE, NORTH CAROLINA
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At Progressive AE we design human-centered spaces that advance client aspirations by strategically improving the overall performance of people, processes and systems. This applies to our own work environment as well. We recognize the value of our physical environment in enabling our teams to do their best work. What does this mean in the midst of the largest global pandemic we’ve seen in over a century?
CREATIVE PEOPLE. S T R AT E G I C S PAC E S . TABLE OF CONTENTS
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Background
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COVID-19 Impact on our Office
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Phase 1 Approach
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This planning style allows us to choose a place to work based on the task at hand and the level of integration that’s needed.
TYPICAL NEIGHBORHOOD
CONNECT
HUDDLE CONNECT
FOCUS
CONNECT HUDDLE
TEAM
OPEN WORK
TEAM WORK CAFE’ FOCUS
FRONT PORCH
ENTRY
WORK LOUNGE
ADJACENCY DIAGRAM Adjacency Diagrams use scaled bubbles to illustrate scale and relationships between spaces. Spaces that are touching have a critical relationship. The diagram does not indicate a floor plan.
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Background Progressive AE’s workplace strategy is directly tied to how we work, supporting the needs and work styles of our teams, our projects, and, our clients. This includes the physical space, but also the behaviors, tools, and resources required to make the space function successfully. In order to meet the needs of our diverse organization, our design has focused on supporting how we work through a variety of choices.
LET’S START WITH WHY 1. Our office space is an authentic testimonial about our culture and work and, in turn, creates a positive client perception. We’re able to demonstrate that we value a quality workplace and have invested in ourselves. 2. Our office space helps communicate our strategy of Performance Based Design and serves as a testimonial of how space can support and improve business goals. 3. We’ve created a collaborative teaming environment where greater efficiencies – communication, workflow and outcomes – will be gained amongst the people our physical space supports. This translates to greater value for our clients and Progressive AE stakeholders. 4. The work environment supports a cross-disciplinary and fully integrated client and project centric team structure.
OUR WAY OF WORKING Our work environment celebrates the entire office as workplace rather than limiting work to an owned workstation. This allows us to choose a place to work based on the task at hand and the level of integration that’s needed. This is often referred to as Activity Based Working. The space is designed in a neighborhood concept, with one neighborhood per quadrant of the building. Neighborhoods are made up of individual work areas surrounded and intermingled with shared spaces of varied sizes and postures - all designed to support the many types of work we do throughout the day. Workstations within each neighborhood are provisioned the same, bringing equity and consistency to all employees through adjustability, storage, and connections. Each neighborhood houses a specific mix of individuals based on the footprint of the space and the required adjacencies between groups. Our primary focus on team collocation and integration. Teams in some neighborhoods have a clear boundary, where other boundaries are blurred to facilitate shared resources. The space was designed to be flexible and amenable to future changes in team makeup and market/business needs. Currently the neighborhoods are: • Team Norman - CLT Tryon • Teams Michigan and Huron - GR Upper East •
Teams Erie and Ontario - GR Lower East
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Shared Services - GR Upper West
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Superior and Construction - GR Lower West
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Team Wylie - CLT Romare Bearden Park
The enclosed and open work areas that make up each neighborhood are laid out in order to accommodate team based work while still allowing the individual employee to carry out focused or “heads-down” work. Open work areas are located on exterior windows to offer the maximum amount of daylight to all staff. Neighborhoods are provisioned with generous whiteboarding surfaces and flexible technology to encourage impromptu and serendipitous collaboration.
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Until COVID-19 COVID-19 has upended the way we work, sending us to home offices and the dining room table for nearly 3-months. In this time we’ve adapted in ways we couldn’t have imagined. Technology has allowed us to remain connected, and we’ve learned how to remain efficient and productive while working remotely. Now we begin the slow and gradual return to our physical office and the process of learning new behaviors as we discover our new normal. We’ll experinece a long transition period where teams will be split between office and remote work, and we anticipate in the long-run that team members will expect a higher-level of autonomy over where and how they work. So why focus on returning to the physical workplace now?
WE STILL START WITH WHY The reason to return to the physical office will vary for each organization. At Progressive AE, we do our best creative work when teams can be together and collaborate in realtime. While it will be some time before we can truly connect in this way, we know we need to start somewhere. A slow and methodical phased re-entry plan will allow us to mitigate risks and keep an eye on community spread that may impact our approach.
OUR APPROACH With a clear understanding of why we would return to the office along with federal and state-issued guidelines, we started our re-entry planning by evaluating our current conditions. In this evaluation, we identified the size of existing circulation routes and the density of people within spaces. This helped us see possible pinch points where physical distancing guidelines would be difficult to maintain. We realized that our spaces could accommodate all staff in the workplace with a few modifications while still maintaining the recommended 6’ of separation. However, the width of certain stairways and pathways did not allow for safe physical distancing. In addition, we know that we need to provide for some movement while we work at our desks, so we determined that a larger separation would be necessary for our initial return. Here’s an overview of our anticipated phased approach to our office re-entry: Phase 1: Initial Steps • Reduce office density by 40% • No external visitors • Limit staff gathering to no more than 6 • Staff are asked to wear masks while moving around the office Phase 2: Intermediate Steps • Reduce office density by 20% • Certain external visitors are allowed including clients and partners • Limit staff gatherings to no more than 10 • Staff may choose to wear masks while in the office Phase 3: New Normal • No reduction in office density • Visitors are allowed but will be asked to self-report their health status • Virtual meetings will still be strongly encouraged when possible • Staff may choose to wear masks while in the office P6
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Phase 1 Approach The following pages outline how we’ll use our offices during phase 1 re-entry. Additional Coronavirus and Return to Work resources can be found on the intranet under Employee Experience. Circulation plans demonstrate how we should be entering, exiting, and flowing throughout the building. Take note of certain one-way paths and pinch-points in the office, and take care to allow space for coworkers as we circulate near and around each other. Occupancy plans explain the expected use of spaces. For Phase 1, the number of meeting spaces have been reduced and max occupancy within the remaining meeting spaces is lower than normal. Many of our small meeting spaces are being used for individual touch-down spaces for team members who haven’t been designated with an owned desk during Phase 1. Signage will be posted throughout the office to help support our understanding of how a space we know so well should now be used.
MOVING FORWARD While many things will look different moving forward, we don’t foresee a longterm fundamental change in our approach to activity-based working. Our adjustments in the short-term will focus on physical and psychological health and safety of our employees, with gradual adjustments as we feel comfortable loosening our standards.
CIRCULATION | P 10 PHASE 1 OCCUPANCY | P 16
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Grand Rapids Lower Level
TRAVEL PATH OVER 6’ IN WIDTH PRIMARY TRAVEL PATH UNDER 6’ IN WIDTH
3
SECONDARY TRAVEL PATH UNDER 6’ IN WIDTH
AVOID CUTTING THROUGH
TOUCH DOWN SPACES
TEMPORARILY CLOSED
SPACE RESTRICTED
X
X
KEY
#
OCCUPANCY
1
up
*C
R &
X X
X
3
3
X
package drop-off and delivery
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X
down
12’ DIAMETER CIRCLE
each person’s ‘safe zone’
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Closed in phase 1. Contact Print Room for printing & supply requests
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*Closed in phase 1. Contact Print Room for supply requests
*Fitness equipment is unavailable in Phase 1
*standing work session
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down
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LOWER LEVEL FURNISHING PLAN
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ISSUANCE BIDS AND PERMITS 02/16/2018
Grand Rapids Upper Level KEY PRIMARY TRAVEL PATH UNDER 6’ IN WIDTH
SECONDARY TRAVEL PATH UNDER 6’ IN WIDTH
TOUCH DOWN SPACES
TEMPORARILY CLOSED
SPACE RESTRICTED
X
TRAVEL PATH OVER 6’ IN WIDTH
X
#
OCCUPANCY
1
up
sick room
down *Closed in phase 1.
3
12’ DIAMETER CIRCLE
each person’s ‘safe zone’
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X
X
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*standing work session
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3 food delivery
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down *standing work session
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UPPER LEVEL FURNISHING PLAN
ISSUANCE BIDS AND PERMITS 02/16/2018
1/8" = 1'-0"
REVISIONS
Charlotte X
KEY
TRAVEL PATH OVER 6’ IN WIDTH PRIMARY TRAVEL PATH UNDER 6’ IN WIDTH
2 X
SECONDARY TRAVEL PATH UNDER 6’ IN WIDTH
TOUCH DOWN SPACES
TEMPORARILY CLOSED
SPACE RESTRICTED
#
OCCUPANCY
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up
X
2
down
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X
12’ DIAMETER CIRCLE
each person’s ‘safe zone’
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* One person in print area at a time
X up
up down
Sick Room
X * Closed for Phase 1 Contact Jill for supply requests
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* Food Delivery
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