The ultimate exhibition for the customer engagement industry is returning to Las Vegas Convention Center on April 26th & 27th.
The leading exhibition dedicated to the customer engagement industry is returning to Las Vegas Convention Center on 26th & 27th April and promises to be the most comprehensive edition to date. The show will act as a hub for customer service and engagement professionals to network with like minded individuals, as well as source the latest advancements that will keep you ahead of the game.
With over 100 expert-led seminars from the likes of AT&T, Genpact, Thermo Fischer Scientific, CVS Health, BXG and Google to name a few. All covering industry painpoints such as how to speed up call handling times, boost employee retention and productivity, implement gamification tools to track KPIs and much more!
That’s not all, as call centers are seeing a decrease in employee retention over the past few years, we have made sure the show is packed with solutions, tips and tricks for you to tackle these challenges.
With an average turnover rate currently at 3540%, it is now more important than ever to ensure you have the correct incentive programs, growth opportunities and KPI measures in place to boost overall employee satisfaction.
Discover over 200 hand-picked exhibitors all showcasing the products, services, technologies and techniques that will boost your call center operations! Source the latest chat bots, AI solutions, operations and daily management tools that will make set you apart from your competition!
We cannot wait to welcome you to the must-attend event of the year that has been perfectly collated with the industry in mind!
Welcome to the Call & Contact Center Expo 2023.
Providing a positive experience to your users has never been more important. Brand loyalty and meaningful customer journeys will keep you ahead of your competitors.
Businesses with engaged employees see a reduction in absenteeism and an increase in productivity. Take a look at our employee management tools, including gamification strategies that will improve employee retention!
Gain an insight into your customers and their behaviours in order to ultimately increase service and boost sales
Having an efficient CRM system will manage your company’s engagement and interaction with your customers. t
Technology is ever-changing and it’s vital to keep up with future tech in order to enhance customer satisfaction
The events of the past couple years have resulted in the expected growth rate of full-time remote work over the next five years more than doubling. From fully remote, work-from-home, hybrid and flexible jobs, you can explore all options with expert providers at the event.
Secure payments and data protection is vital to keep your customers happy. Check out the exhibitors who can help you implement security systems both online and offline.
Our exclusive line-up of keynote speakers have been hand-selected to bring you the latest insights and advice from the industry!
Immersive technologies are key to taking customer engagement to the next level! CC
With 1000’s of experts from blue chip companies covering industries such as Finance, Healthcare and Banking all under one roof, this is the best opportunity to network!
Gartner research predicts that by 2024, over 75% of all customers communication management implementations will be cloud or hybrid solutions, with plenty on offer to demonstrate at the 2023 event, now is the time to get ahead of the pack.
We have been working behind the scenes to bring together some of the greatest and most intelligent minds from the biggest companies within the customer engagement world. To share with you their expertise and give you the platform you need to learn new tips, tricks and insights into the forever growing market.
Contact Center Employee Engagement in a Virtual World
Giving contact center employees the ability to work virtually is easy – keeping them engaged is hard. The good news is with the right vision, lots of intentionality, and a bit of discipline, it’s possible for employees to be even more engaged at home than in the office. In this seminar, Brian will share his successes and best practices for creating an engaging and sustainable virtual culture.
Wed 11am
KEYNOTE THEATER 1
SARA JOY AT&T
Simplifying the Complexity to Improve Customer Experience
For Ages, Humans have used the study of patterns to make sense of the world around them. In these times of ever evolving technology and AI/ML how might we leverage patterns in simplifying and creating delightful customer experiences.
Wed 11.45am
KEYNOTE THEATER 1
Defining the CX Expectations with Current Industry Trends, 6 Ps for a Successful CX Transformation in Customer Care and Case Studies
Shiv’s successful pilots and practices in the area of customer support have been captured as the industry benchmark and have been showcased in the book “Power of Co-Creation: Build It with Them to Boost Growth, Productivity, and Profits” for transforming and elevating CX from Retail stores and Contact centers. Shiv currently leads the Global Customer Care and Experience Service Line for Hi-Tech industry segment in Genpact
Wed 2pm
KEYNOTE THEATER 1
FOR UPDATED LINEUP PLEASE VISIT THE AGENDA BELOW
Today, customers want the ability to contact a business their way. Some prefer to self-serve over a digital channel like web chat or text – some want the human touch for the moments that really matter. Customers want to be delighted by their experience with you and your brand—not only while interacting with your contact center team, but also before they get there and after they leave. Businesses on the other hand want to orchestrate successful customer journeys to increase customer satisfaction, build brand loyalty, and help drive revenue – all while keeping costs in check. In this session, you’ll get a glimpse into how businesses can deliver contextual, personalized customer engagement via the right channel, using the right resource, to address the right customer need - every time! You’ll also learn about the options Webex has for every business size and complexity - to meet your specific customer engagement and business needs – from a voice-only call center solution for small and medium sized businesses to a full contact center solution with automated digital messaging, virtual agent self-service, and sophisticated human agent and supervisor capabilities
Wed 2.45pm
KEYNOTE THEATER 1
According to a recent survey by Google & Accenture, 39% of enterprise contact center agents are expected to be remote in the next 1-2 years and this number is expected to increase to 59% in the near future. Contact centers globally have been moving to CCaaS solutions to reduce IT, integration, and support costs, while leveraging the latest in cloud technology. ChromeOS completes the digital transformation, enabling contact centers to be cloud-first and agile not only with their CCaaS stack, but with the computing platform and devices that power their customer experience. In this session, learn why ChromeOS is the optimal platform for contact center workloads and can help you improve agent productivity, secure business data, support IT teams with stress-free device deployment and management, and deliver brilliant customer experiences.
Wed 12.30pm
KEYNOTE THEATER 1
Start Your GigCX Engines: The Ultimate Pit Crew for High CX Performance
Racing and CX require well-equipped teams that can handle the bumper-to-bumper care “drivers” require. At a time where finding quality agents has become a critical issue, it’s time to stop spinning your wheels. Hear from renowned brands as they discuss the greatest pit crew -- GigCX. With 14% fewer FTE, delivering 200% intra-day capacity flex and 32% cost savings, learn how GigCX keeps you leading the race line.
Wed & Thurs 1.15pm
KEYNOTE THEATER 1
Enhancing CX in Post-Pandemic World
What’s important to customers today? How do you assess it within different industries (using client examples), and what does great look like?
Thurs 11am
KEYNOTE THEATER 1
The Obituary of the Call Center
Half of all phone calls are now robocalls, digital channels are growing and the telephone channel is declining. Does this mean we do not need call centers? Does this mean voice is dead? We are in the midst of a sea change & understanding what this means for your contact center will help you stay ahead of the pack.
Thurs 12.30pm
KEYNOTE THEATER 1
We have transcended way beyond bots in contact centers. Where is the future of AI? How can AI help us do more with less while balancing greater experience? How will AI transform customer experience and agent productivity? Drive insights on operations and deeper customer sentiments? Join RingCentral as we talk through how AI can be embedded in every part of your customer journey to deliver transformative results.
Thurs 11.45am
KEYNOTE THEATER 1
Generative AI for Advanced Autonomous Virtual Agent
There are a lot of exciting developments in generative AI. This talk covers how Autonomous Virtual Agents that can be automatically discovered using generative AI and deployed in hours to days as opposed to weeks and months. Simply, AutoDiscover dialog paths unique to your customer journeys (thereby delivering high containment) with no manual work.
Wed 11am
KEYNOTE THEATER 2
Inclusion: The Not-so-Secret Secret to Success
Learn how to begin and continue a culture of inclusion that attracts and retains talent. Inclusive companies are laying the foundation for the changing workplace of the future and will be better prepared.
Thurs 1.15pm
KEYNOTE THEATER 2
How AI is Making Moments of Human Connection more Valuable
Cost pressures are causing many contact centers to look to automation, but in uncertain times, a great customer experience is often a human experience. Afiniti’s Fanny Heneine will explain how organizations can use AI to harness the power of human connection and solve customers’ problems more effectively — delivering better outcomes for customers, agents and business alike.
Wed 2.45pm
KEYNOTE THEATER 2
New Report: How Contact Centers Are
Nearly every business took a hit during the economic rollercoaster of 2022—and the contact center industry was no different. We surveyed 300+ contact center leaders and 75% of respondents agreed that economic instability over the past year had impacted their contact center operations. How are leaders? In this session, we’ll share how contact center leaders are responding to the challenges ahead.
Wed 12.30pm
KEYNOTE THEATER 2
With innovation sweeping the sector, we want to give a special highlight to some of the groundbreaking technology that allows you to put your customers at the forefront of your business.
Take a look at some of the tech innovations that will be on the show floor!
OPENSTREAM.AI BOOTH 6053
Openstream.ai® is the visionary leader for Conversational AI solutions. The Eva™ platform delivers multimodal self-service solutions for call centers with unprecedented efficiencies, insights and improved CSAT via synthesized intelligence with empathetic and contextually aware customer experiences.
LINKLIVE BOOTH 9016
BRAINCX INC
BOOTH 3036
In today’s increasingly competitive global market, providing superior customer support and experiences is more important than ever for businesses looking to stay ahead. This is where BrainCX (BCX) comes in.
CLEARDESK BOOTH 8048
We help businesses leverage the top outsourced talent. Whether you need on professional or a team, we will match you with the right talent for your business needs!
The LinkLive Customer Engagement Platform empowers businesses to deliver trusted customer experiences through voice, video, and other digital engagement channels with customer-tested security and powerful AI.
UJET BOOTH 5046
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations.
Customers don’t care about it, but will leave you because of it. Hear how Jabra can help!
We’re Jabra - a world-leading audio and video brand. We enable people to Hear More, Do More and Be More by creating intelligent headsets and communication tools to help professionals collaborate better and work more productively. As a part of the GN Group, we develop and produce innovative and intelligent audio and video technology solutions that are marketed and sold in over 100 countries across the world.
Take a deep breath and relax – Jabra contact center headsets along with their partners can help improve average handling time, agent satisfaction, and customer experience scores. Who’d have thought one little headset could have so much power?
The bad news: there are five issues common to Call Centers that can cause you to lose 9 out of 10 customers.
The good news: once addressed, you can make your top call agents almost twice as productive as their least industrious counterparts – boosting customer satisfaction and upping retention rates.
SCHEDULE SCHEDULE
11:00
Ear-to-ear voice experience monitoring
12:00
Best Headsets for Noise Cancellation
13:00
Unrivaled Insights with Virsae
14:00
Improving your KPI’s with the right headsets
15:00
The importance of sound
The benefits of improving your KPIs
Boost agent well-being and productivity in real-time
How alerts from elevate noise, excessive crosstalk and network issues can impact agent performance
11:00
Unrivaled Insights with Virsae
12:00
Ear-to-ear voice experience monitoring headsets
13:00
The importance of sound
14:00
Best Headsets for Noise Cancellation
15:00
Improving your KPI’s with the right
The power of a headset
Understanding the different types of noise cancellation
Learn the difference between a consumer and professional headset
WEDNESDAY 26TH APRIL THURSDAY 26TH APRILNumeracle’s Entity Identity Management™ (EIM) platform puts brands and brand managers in direct control of identity for communications. Establish Verified Identity™, manage branding, prevent and correct blocking and labeling, and more, based on KYC processes developed in support of evolving federal regulations and telecom standards. Visit www.numeracle.com.
All the contact center strategy, investments in agent productivity, and more won’t matter if your communications aren’t trusted by the consumers you’re reaching out to connect with. Learn the ins and outs of how to establish a trusted outbound communications strategy based on Verified Identity, reputation management, branding to fit customized campaign strategies, and best practices to engage with trust, respect, transparency, and success.
SCHEDULE SCHEDULE
WEDNESDAY 26TH
11:00
SPAM: “An American Meat Icon” or the way your calls are being delivered right now
12:00
How to Define, Implement & Measure ROI of Branded Communications
13:00
Best Practices for Dialing Strategies, Contact Strategy, Campaign Success
14:00
Identity: The Key to Owning Your Brand Reputation and Caller Identity
15:00
How to Define, Implement and Measure ROI of Branded Communications
THURSDAY 26TH APRIL
11:00
SPAM: “An American Meat Icon” or the way your calls are being delivered right now
12:00
How to Define, Implement & Measure ROI of Branded Communications
13:00
Best Practices for Dialing Strategies, Contact Strategy, Campaign Success
14:00
Identity: The Key to Owning Your Brand Reputation and Caller Identity
15:00
How to Define, Implement and Measure ROI of Branded Communications
AT A GLANCE
Stay ahead of evolving regulations and telecom standards with Identity
Connect with more customers through trusted outreach
Build an ROI for reputation and brand management
Separate your brand from bad actors and unwanted robocallers
Measure, correct, and improve the consistency of call delivery
Connect with consumers based on best practices and preference
Maximize customer satisfaction while still minimizing costs, with a contact center that goes from digital to human engagement without missing a beat.
Visit us at Booth 8036.
Call & Contact Center Expo gives you the perfect opportunity to shake hands with like-minded professionals from the customer service industry. 2023 sees the addition of CallContact Connect.
Our brand new networking area hosted with its very own cafe for you to grab a coffee whilst making lasting business connections.
The best way to engage with people is to make real connections, so take the time to ask their opinions on the topics that matter, you’ll quickly find some common ground and build rapport.
The power of networking lies in building meaningful connections, so it’s better to have fewer, quality conversations with the right people than spread yourself too thinly and make little impact. Think about who you really want to meet first - checking our exhibitor listing in the showguide is a great place to start!
We all know the benefits of networking, but many of us struggle to make the most of the opportunity offered to us at a trade show. Make a plan: who do you want to talk to, how are you going to build a connectioneven write notes on their business card so you can remember what you discussed when it comes to following up later.
Our show provides an unparalleled networking platform which enables thousands of professionals from across the globe to develop their professional knowledge and pass on their own industry insights, as well as cultivate invaluable new business contacts; the 2023 edition promises to continue this proud tradition.
With this in mind, we’ve put together our top tips for building your network, so be sure to put them to the test!
How often have you been just about to hand over your card to a potential client when you realise your number or job title - has changed? Get your cards updated now and have a seamless handover at the event.
If there’s somebody you’d love to meet at the show, don’t just hope you’ll bump into them! Of course, you never know who you could meet in the networking area, but if you’re serious about meeting face-to-face with someone, why not invite them to meet up beforehand?
The only way you can make new contacts is to be fearless and set about introducing yourself, whether that’s in the networking area, or on someone’s stand. Remember - a smile is a great way to start a conversation.
With the best and most comprehensive seminar schedule sweeping over the show this year, we understand that it may be difficult to keep up to date! We are making sure to keep you updated through amazing and informative e-magazine.
The Call & Contact Insider is the all encompassing e-magazine created specifically for contact center & customer service sellers and not only filled to the brim with exculsive show offers but the very latest from the ever growing customer engagement industry!
Receive exclusive offers from exhibitors
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4032
6049
We have been working hard over the past year to bring you the must attend event of 2023! From gamification tools, to multi-channel and operational systems there is a range of content for you to divulge in over the two days.
Travelling to the Las Vegas Convention Center is now easier than ever with direct transport links. Make sure you plan your day and visit the website below to ensure a smooth journey!
Planning your day will help you get the most out of the show
Do you know which session you want to listen to?
Do you have a list of exhibitors you would like to visit?
Have you booked your hotel?
Chandra Khatri | Got It AI
ELMAR: Custom, Hallucination-free, On-premise Enterprise Large Language Models with guardrails
Jeff Fettes | Laivly
Powered by ChatGPT: Real-World Lessons on Leveling Up Your Contact Center with Generative
Myles Madden | Observe.AI
New Report: How Contact Centers Are Responding to Economic Uncertainty
Kim Fassetta | Shokz
Why Contact Centers Need Bone Conduction Technology
Marc Bernstein | Balto
Optimized for Excellent Conversations: Reshaping Today & Tomorrow’s Contact Center
Fanny Heneine | Afiniti
How AI is Making Moments of Human Connection more Valuable
Aaron Fischer | OfficePartners360
“Things We Think & Do Not Say: Taking the Stigma out of BPO”
Brian Zang | Shelf
The Most Important Investment for CX Leaders in 2023
Tom Moskal | OP360 on behalf of Krisp
Why AI, Why Now? Discover the Future of Communication for Call Centers with Voice AI
Mandar Joshi | Google
Modern, Cloud-First Customer Experiences Delivered by ChromeOS
Kate Brouse | NTI (National Telecommuting Institute)
Inclusion: The Not-so-Secret Secret to Success
David Chu | Got It AI
Key Challenges To Enterprise LLM adoption
Vern Fernandez | Jabra
How Real-Time Actionable Customer Sentiment Can Improve your CX
Sujith Ravi | SliceX AI
Powering the Future of Customer Experience with Generative AI
Milan Batinich | A.W. Companies, Inc.
Stop Forcing Square Pegs into Round Holes
Simon Black | Awaken Intelligence Ltd.
The Future of Agent Guidance is in Real Time: An Exploration of its Impact, Potential and the Role of AI
Forest Ward | Calldrip
A People-First Approach to Improving Customer Experience and Driving More Sales
Erik Walton | Kore.ai
AI-Native Contact Center: Revolutionizing Customer Service with Conversational AI
Angela M. Jenkins | Spectrum Partners, LLC
IT Modernization Secure Service Models and Framework – People, Processes and Technologies
Anunta Desktop Inc.
Stay Tuned via Our Website to Keep Up-to-date with What We Have in Store for This Session
Heidi Solomon-Orlick | Arise Virtual Solutions
The Power of Women in CX
Seth Preus | Mivation
Motivational Judo
Cathryn Valladares | Nextiva, Inc.
Work Smarter, Not Harder
Casey Denby & Abhi Jain | Zenarate & Startek
AI Simulation Training is the Future of Contact Center Training
Naveed Patel | Scalepex
Nearshore Contact Center - Value & Benefits
Winaxis LLC
Stay Tuned via Our Website to Keep Up-to-date with What We Have in Store for This Session
Tim Pabich | Magnitech Hacking The Hacker Using Modern Technology
Francis Riley | World Connection PARTERNERSHIP ON THE SEAS - How Margaritaville at the Sea Emerged from the Pandemic.
Patrick Reetz | LinkLive Using AI and Automation to Enable the Right Care Setting for the Patient, in the Hospital or in the Home
Sabrina Baksh & EJ Bowen | Upstream Works Software & OmniLegion Technologies Elevate the Agent Experience with AI and Automation
Katy Crighton & Rick Zayas | Harte Hanks & COPC Inc. Investing in Team Leaders for Employee Retention and Satisfaction
eSkill Stay Tuned via Our Website to Keep Up-to-date with What We Have in Store for This Session
Jennifer McTurk | World Connection Combining Crossfunctional Teams to Build Outstanding Customer Happiness
Diego Meneses | Ministry of Foreign Affairs of Guatemala BPO and CC Nearshoring Opportunities in Guatemala
Beth Ziff | American Customer Care When a Crisis Hits
Heather Turbeville | UJET Remote and Hybrid Work is Still a Thing? Yes!
Jorge Oros | Call Center Servcies International (CCSI) Strategic Advantages of Nearshoring
Michael J. Tamer | Proponisi At Home or At Work: Your Frontline- Put First Things First
Ronnie Allen | Contact Center Compliance CallerID Spam Remediation | Why Swapping Numbers is an Outdated Strategy
Suzanne Kirkendall | BVA Nudge Consulting Using Behavioral Science to Enhance Call Center Performance
Barbara Dondiego | AVOXI
What Are Your Calls Telling You? Insights from Millions of Global Conversations.
Mike Hensgen | S-NET Communications, Inc. Efficiencies & Experiences: Enhancing Your Customer Service Interactions
Mark Alpern | Cinareo Solutions Inc. The Hard and Hidden Costs of Attrition in Contact Centers
Chris Stalnaker | First Orion Better Engagements, Happier Agents: How Branded Calling Creates the Total Experience
Jim Payne | Dialpad Redefining Customer Engagement with AI
Mr. Raj Tumuluri | Openstream.ai State of the Conversational AI & Lessons from the Frontlines
David Lewis | Nteraction The Future is Visual Engagement
Jason Ten-Pow | bespokeCX Transforming Customer Data into Effective Supervisor Direction
Alex Ball | Infobip From First Contact to Loyalty: Delivering a Conversational Customer Experience
Twilio Stay Tuned via Our Website to Keep Up-to-date with What We Have in Store for This Session
Findability:
Increase agent productivity and solution adoption by leveraging multiple search methodologies.
Usability:
Shorten response times by managing knowledge in a centralized location and integrating it into applications where your agents already work to eliminate context switching and boost knowledge trust.
Speed & Accuracy:
Improve knowledge usage and accuracy with insights to continuously manage, optimize, and enhance the agent and customer experience.
Stop by booth #9054
20% decrease in AHT
80% decrease time to retrieve answers
7.8% decrease in AHT (20 seconds)
30% decrease in contact center costs
Learn more at Shelf.io
Gain insights from 100% of customer interactions, maximize frontline team performance, and accelerate outcomes across the business with live conversation intelligence.
Krisp is a software solution that provides Noise Cancellation, Voice Cancellation, Echo Cancellation, and more to Call Centers and Enterprises, helping them to elevate customer and agent experience with AI.
Krisp technology eliminates more than 70 billion minutes of noise per month, improving the productivity and efficiency of hundreds of thousands of agents and CX professionals.
Krisp is deployed in many large global call centers such as Teleperformance, Concentrix, VXI, Startek, and others.
6% 8% 78%
increase in CSAT decrease in AHT
drop in noise complaints
Join us for interactive demonstrations, exclusive product launches, and informative discussions with industry experts. Don't miss out on this opportunity to gain valuable insights and make lasting connections. See you there!
See you at Booth #2020 Learn more at krisp.ai
382 Communications
4046
382 is an experienced, enthusiastic, and dedicated team of telecommunications industry veterans who know how to deliver value. We provide actively managed, highly customized, and scalable solutions to meet the most demanding mission-critical needs of our clients. We own and operate all of our own.
1 617-639-9014 www.382com.com
A.W. Companies, Inc.
5052
A.W. Companies is a Woman Owned (WBENC & WOSB Certified) onshore BPO, Recruitment Firm, and provider of The Predictive Index. 6082801390 www.awcompaniesinc.com
Afiniti Inc.
10024
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact.
1 877 234 6484 www.afiniti.com
Aigo.ai Inc
2052
Conversations require Cognition. Cognition requires Brain. Therefore, Conversations require Brain. Without a Brain, Chat bots and Conversational AI systems are just Trained Parrots. Aigo. ai is the World’s First and Only Chat bot with a Brain.
949-521-3055 aigo.ai
Aisera
6059
AISERA AI Service Management (AISM) is an enterprise multi-cloud solution that leverages user and service behavioral intelligence to resolve requests and tasks autonomously. Now, organizations can provide a personalized and proactive experience for their users with task and action automation...
347-996-1321
www.aisera.com
Aizan Inc.
3033
Aizan offers a CX enhancement for leading contact center solutions. QTIVITY is an in-queue entertainment platform, built to put control of the in-queue experience into the hands of the caller, driving higher levels of customer satisfaction and forever changing the paradigm of the on-hold experience.
1-877-332-4926
www.aizan.com
Aloware
3003
Aloware is an omnichannel cloud phone system and customer engagement platform designed specifically for small and medium-sized businesses (SMBs).
(855) 256 2001
aloware.com
American Customer Care
8016
At American Customer Care, we deliver exceptional customer care to companies who view service as a business differentiator. We provide outsourced contact center services to the world’s most trusted brands, delivering customer service experiences that drive loyalty and lifetime value.
(800) 267-0686
www.accare.com
9023
Annova is a Human in the loop company focused on making this world a better place with technology and human intervention, by providing richer quality of information to sports coaches, healthcare experts, business leaders, food scientists and security experts in US, Australia, India and UK.
91 9840205125
annovasolutions.com
AnuntaTech Inc
4049
Anunta is an industry-recognized Managed Desktop as a Service provider focused on Enterprise DaaS (Anunta Desktop360), Packaged DaaS, and Digital Workspace technology. We have successfully migrated 500,000+ remote desktop users to the cloud for enhanced workforce productivity.
1 301 825 8885
www.anuntatech.com
ArenaCX
3035
Outsourcing, Reimagined. ArenaCX is the first tech-powered marketplace platform in the US for business process outsourcing (BPO). ArenaCX curates and vets BPO partners, using data and industry expertise, to provide an enterprise-level outsourcing RFP experience to companies of all sizes.
(833) 273-6229
www.arenacx.com
Arise Virtual Solutions
3027
Arise Virtual Solutions is the leader in Gig-CXM, connecting your Brand with the largest network of gig-economy Service Partners in the industry.
855-274-7301
arise.com
Assembled
8052
Assembled is the only support ops platform that’s designed to prepare you for anything. Assembleds agile workforce management platform enables more accurate staffing decisions, ease and control in scheduling, and crystal-clear visibility into data that helps improve performance and productivity.
(415) 320-6583
www.assembled.com
ATLaaS
The World’s First & Largest Carrier-Neutral RespOrg. For over 28 years, we remain proud thought leaders & pioneers of carrier-neutral solutions built with you and your customers in mind. Over 350 RespOrg IDs are using the ATLAS Toll-Free Number Management platform & the NEW ATLaaS SaaS Based Portal.
1-800-RESPORG (800-737-7674) www.atlc.com
Authvia
3002
Authvia’s SaaS offering is breaking the mold with a vision transcending categorization. Our mission is to revolutionize how businesses and consumers engage and transact. Our patented TXT2PAY solution seamlessly orchestrates finance, communication, and technology to support and secure transactions.
562-567-6776
www.authvia.com
Automated Business Solutions
8060
ABSI is reinventing BPO industry standards through superior levels of communication, conduct, technology, and security. Find out more about how we can take your company G.L.O.B.A.L.
877-483-5750 absiteam.com
AVOXI
7044
AVOXI, a global Communications Platform as a Service (CPaaS) company, provides enterprise voice and messaging software on a global scale. Giving international businesses the local presence they need to easily connect with their customers, AVOXI offers feature-rich voice technology with unparalleled coverage, quality and reliability.
1 (770) 937-9735
www.avoxi.com
Awaken Intelligence Ltd
7074
Awaken brings the power of AI, Voice Analytics and Intelligent Agent Desktop to increase agent productivity and improve CX. Providing operational efficiency and deep data insights, to increase profitability, scale and provide a seamless, consistent customer experience. 442070787518
www.awaken.io
Balance Staffing
6002
Balance Staffing is Obsessed with your Success! From traditional CSR roles to license-in-hand individuals, whether on-site or virtual, we’re ready to fulfill your steady state or seasonality staffing needs quickly. Partner with a firm that takes the risk out of staffing - partner with Balance. (209) 474-1379
www.balancestaffing.com
Balto 9040
Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences.
1-800-462-2586
balto.ai
bespokeCX 7052
bespokeCX collects and connects the right customer data then uncovers precise actions to help contact center supervisors improve agent performance in ways that increase customer satisfaction while reducing customer effort. 407.668.0808
www.bespokecx.com
BirchAI
9045
BirchAI reduces Average Handle Time (AHT) up to 35% by automating even the most complex after call work in industries such as healthcare, insurance, finance and more. BirchAI is a spinout from the top US AI research organization, The Allen Institute for Artificial Intelligence.
206-529-4056
www.birch.ai
Black Birch Technology Group
8074
Black Birch Group is the premier remote “IT Concierge Desk.” Each Pod is staffed by a dedicated team, sized to perfectly balance the client’s needs and desires. Our mission is to know you better than you know yourself from an IT perspective. (844) 208-3222
www.blackbirchgroup.com
Black Box
9026
Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of our global reach and the depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems.
855-324-9909
www.blackbox.comen-ussolutionscustomer-experience
BoomSourcing
7024
BoomSourcing helps companies increase revenue by growing their customer base, managing customer care, and providing support. We have generated more than 100,000,000 minutes of conversation time for our clients via highly trained agents, artificial intelligence and proprietary Perfect Pitch software.
435.210.5827
www.boomsourcing.com
boost.ai
6009
Boost.ai is your call center’s best friend, and secret weapon. Boost.ai empowers leading organizations to automate customer service and internal support - delivering on the promise of conversational AI at scale. Organizations using the boost.ai platform are able to drive up customer satisfaction while cutting operational costs and streamlining efficiencies. When customers have access to highly intelligent self-service tools, human agents can do more of what they do best –answer complex inquiries that can only be solved with human help. When self-service efficiency increases, waiting times decrease, and customer satisfaction skyrockets!
000-000-0000
boost.ai
Boutique Recruiting
4031
Boutique Recruiting places Accounting, Administrative, Executive-level, Finance, HR, Legal, Marketing, Operations, Sales, and Technical professionals nationwide. We source candidates by using proprietary, state-of-the-art technology and add a personalized touch to job placements by taking the time to meet with both candidates and hiring companies face-to-face.
www.boutiquerecruiting.com
858-800-4935
BPOPHIL
1051
In order to form The Dream Team of the BPO industry, we assembled pioneers from different sectors of the BPO community, and entrepreneurs with exposure to wide range of businesses. The result is unparalleled knowledge of business process outsourcing and understanding of our customers business need.
5622060727
www.bpophil.com
BrainCX Inc
3036
In todays increasingly competitive global market, providing superior customer support and experiences is more important than ever for businesses looking to stay ahead. This is where BrainCX (BCX) comes in.
1877.427.2962
www.braincx.com
Broadband Dynamics
4033
Broadband Dynamics is a facilities based telco carrier and cloud communications platform as a service (CPaaS) supplier, offering a full suite of Voice (Outbound, Toll Free, DID, SIP/TDM), Data (SD Wan, MPLS, DIA), Cloud PBX, Blended Omnichannel Software (Voice, IVR, SMS, Chat, Email), and Voice API solutions for large enterprise clients.
480-941-0444
www.broadbanddynamics.com
Bulls BPO
9094
We are an expert call center BPO service provider, bridging the gaps of communications with your clients by delivering ultimate BPO solutions for start-ups, scale-ups, and blue-chips.
732-228-4560
www.bullsbpo.com
BVA Nudge Consulting
3025
BVA Nudge Consulting is a global consultancy that applies behavioral science and sectorial expertise to drive successful behavior change, build enduring capabilities, and deliver measurable results. We have extensive experience in improving call center efficiency, conversion rates, & satisfaction.
917 445 1766
www.bvanudgeconsulting.com
Call Center Guys
8062
Founded by Imran Butt aka “Butter”, proudly labeled by his wife, has been in the Customer Experience world for over 20 years. With him, a team of dedicated professionals, industry veterans, and enthusiastic customer service individuals, he is looking to change the industry.
1-888-CCG-8485
www.callcenterguys.com
Call Center Services International
8014
Call Center Services International (CCSI) is a World-Class Contact Center with strategic locations throughout Nearshore Mexico. We feature a professional, bilingual (English/Spanish), bicultural, and performance-driven workforce from traditional brick-and-mortar centers and Work-From-Home models.
(877) 399-3419 ccsi.com
Call Design
7075
Call Design helps contact centers align their performance, people, and software with the larger organizational objectives through contact center consulting, training, best-in-breed Workforce Engagement Management solutions, and custom data integrations. 877 874 5799 calldesignNA.com
Call Simulator, Inc
4053
Call Simulator is an immersive Conversational and Generative AI-powered simulation platform preparing call center agents for real-world scenarios. 704-650-5746 callsimulator.com
Calldrip, Inc
8010
Most businesses respond too slow to their customers. Calldrip changes the game by connecting you with customers at exactly the right moment. Calldrip triggers phone calls and text messages which dramatically improve the communication process and increases engagement. 312-535-8288
www.calldrip.com
Caller ID Reputation®
7066
Caller ID Reputation® provides a comprehensive health monitoring solution for your outbound numbers, giving you transparency to identify flags and issues with your numbers to main a positive reputation and in turn allowing you to do what you do best— connecting with your customers. Monitor. Manage. Mitigate. 888.619.9586 calleridreputation.com
CallHippo
7026
CallHippo is a cloud-based business telephony solution that empowers businesses to increase agent productivity, automate workflow, manage & analyze team performance, and ultimately make more calls. With 24/7 support, AI-backed features, and a host of integrations, CallHippo becomes a one-stop solution.
1 254 455 5666 callhippo.com
Capacity 8055
Capacity is an AI-powered support automation platform that connects your entire tech stack to deflect common questions, automate repetitive support tasks, and build solutions to any business challenge.
314.409.8057 capacity.com
CCT Solutions
6057
CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions.
1 877-867-6740
Cct-solutions.com
ChaseData Corp
5024
For two decades, ChaseData Corp has focused on designing and supporting the industrys most advanced but easy to use call center software. With the advent of cloud based technology, our scalable, flexible call center software is available to companies both large and small.
888-739-8218
www.chasedatacorp.com
Cinareo Solutions Inc.
4063
Cinareo™ is a SaaS-based Workforce Management application for strategic capacity planning in contact centres. It closes the gaps in resource planning, financial analysis, and what-if scenario modelling by using a simple step-by-step wizard to replace spreadsheets and complement existing WFM tools.
647-283-7373
www.cinareo.com
ClearDesk
8048
We help businesses leverage the top outsourced talent. Whether you need on professional or a team, we will match you with the right talent for your business needs!
(424) 208-2388
www.thecleardesk.com
ClearSource BPO
3009
When Rob Goeller and Nate Spears started ClearSource in 2007, they wanted it to be different. Instead of being obsessed with cutting costs and squeezing every bit of productivity out of agents, they envisioned a call center where team members loved their jobs and gave discretionary effort.
801-989-5550
clearsourcebpo.com
Cloud Tech Gurus
1049
Cloud Tech Gurus (CTG) is a Contact Center Solutions Marketplace comprised of expert contact center consultants (which we call Gurus) and 600+ next-generation, best-of-breed and disruptive solutions providers.
602-975-4321
gmlnk.com/api/v1/track/link/click/5f59db2e03bd3b56b2003b87/1674746733092/?link=ht tps%3A%2F%2Fwww.cloudtechgurus.com%2F
Cognigy
5035
Cognigy Powers Up enterprise contact centers to exceed customer expectations and improve agent satisfaction. It offers a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist, allowing enterprises to deliver always-on, personalized service experiences at scale.
415-432-9300
www.cognigy.com
Collaborationroom AI
6030
Collaborationroom.AI is a next generation Agent Engagement, Agent Productivity and Compliance solution built for hybrid workforce management. 1-877-855-0802 collaborationrom.ai
Collective Solution
10040
Collective Solution (CS) offers a human approach to contact centers. We set out nearly two decades ago to help all-size businesses scale rapidly with an excelling customer experience. Currently operating in 4 countries, CS offers an all-inclusive tailored service for your companys needs.
7138702000 www.collectivesolution.net
Communication Service for the Deaf
2051
Communication Service for the Deaf (CSD) is the worlds largest Deaf-led social impact organization. For more than four decades, CSD has been a leader in creating and providing accessible and innovative solutions for the Deaf community.
979-922-5711
www.aslnow.com
Conekta Force
10033
Conekta Force is a family-owned company made up of a team of successful US business owners and Contact Center and BPO experts. We truly believe to be a Force of change within the Guatemalan BPO Industry providing a 100% people-oriented environment where our most prized asset is our workforce.
1 (512) 221-1537
conektaforce.com
Confie BPO
9036
For over 20 years, Confie BPO has helped complex organizations enhance efficiency, improve customer relationships and reduce costs – and we are well equipped to do the same for your enterprise. We have over 1,000 staff members, nearly all of whom are bilingual (Spanish and English) and bicultural.
7146209748
www.confiebpo.com
Connect BPS
6051
Global technology-focused BPO providing end-to-end outsourcing services.Our team of experts leverages technology to offer:customer experience solutions, accounts receivables management, software development and more. We deliver cost-effective solutions.Trust us to drive your business moving forward.
1-647-468-8685
www.connectbps.com
Connempathy
7071
Contact Center, Outsourcing & BPO solutions that specialize in retail and ecommerce. Top Talent professionals with solid background and experience. Work From Home model with over 400 associates in Latin American Countries, Africa and Asia.
(619) 722-5113? connempathy.com
Contact Center Compliance
7041
Contact Center Compliance, industry leader in call deliverability & TCPA reputation management with compliance and call deliverability solutions to protect brand reputation and reach more buyers. We have protected clients from over 85 billion calls and texts over the last 20 years.
888-682-8086 www.dnc.com
Contact Consumers
9043
SMS & Email Customer Retention Architects for Businesses of All Sizes. 844-884-9911 contactconsumers.com
ContactCenterWorld.com (North America) Inc (Partner) 4093
ContactPoint 360
7025
ContactPoint 360 is in the business of providing outsourced customer engagement services, via next-generation CX technology to clients worldwide. ContactPoint 360 operates 11 Customer Experience (CX) campuses in 8 countries spanning the North American, LATAM, EMEA, and APAC markets.
416 543 3919 www.ContactPoint360.com
Continuant
4052
Continuant designs, deploys and manages cloud-based communications systems in over 70 countries and for more than 20% of the Fortune 500. Because we can solve the most complex of problems, we proudly are a Microsoft Global Partner of the Year for Calling and Meetings in Teams.
800.652.9920
www.continuant.com
Conversation Design Institute
1052
Conversation Design Institute offers training & certification programs for people working in conversational AI and teaches them how to design human-centric, inclusive, and goal-driven AI Assistants.
31(0)20 23 71 610 www.conversationdesigninstitute.com
Convert More
7069
A customizable widget that helps you get MORE customers from your current website visitors. Installation in under 15 minutes.
(443) 905 6664
www.convertmore.com
CSS Professional Staffing Group 5062
CSS Professional Staffing Group has been a leading provider of contract, temporary, and direct hire solutions. We have built the company with a focus on supporting Call Centers of all sizes with Customer Service, Client Support, Dispatch, Billing, and Collections candidates. 630-253-3434 www.csspsg.com
CyberQ Group US
8051
CyberQ Group US are award-winning and world-renowned cyber experts trusted globally by executive teams to take organization’s from a reactive, technology-based approach to embedding cyber protection at the core of the organization strategy. We are Crest and ISO27001 Certified, and product agnostic. 5137484243 cyberqgroup.us
DeciZone.com
5058
Interactive Decision Trees that work for you by saving time, money & headache. Schedule a Demo for your team at decizone.com/schedule-meeting. Start Free 30 Days Trial! 408-909-4731 decizone.com
Deepgram
6031
Building foundational AI for speech transcription and understanding. (833) 333-7472 deepgram.com
Dialpad
2046
Dialpad is the global leader in AI communications for business, transforming how the world works together. Dialpad customers benefit from a TrueCaaS™ experience, truly unified business and customer communications, including a cloud business phone system, text and team messaging, video meetings and the world’s most advanced AI contact center — all in one beautiful app.
1 415-469-1690
www.dialpad.com
Drop Inc
Easy On Hold
4084
Easy On Hold provides full-service solutions for on-hold music and messages that integrate directly with your voice system. Our modern approach to on-hold marketing utilizes audio streams to deliver targeted, relevant content that impresses callers...
888-798-4653 easyonhold.com
ELB Learning
8053
ELB Learning is a one-stop shop for creating and delivering better learning experiences. We offer the most comprehensive suite of products and services to help you conquer your training challenges.
(651)356-0115
www.elblearning.com
eSkill Talent Assessment Platf
4045
The eSkill Talent Assessment Platform is a comprehensive hiring solution that helps call centers recruit top candidates. Choose from among hundreds of pre-prepared skills and behavioral assessments to identify candidates who can engage clients effectively and turn them into evangelists.
(866) 537-5455
www.eskill.com
EvaluAgent
3046
EvaluAgent is the revolutionary Contact Center Quality Assurance & Improvement Platform with AI. Evaluate every conversation, coach, train, and motivate for outstanding customer experiences. Reduce costs, increase productivity, and improve unwanted attrition. Visit our stand to see how we can transf
44 7985 976517
www.evaluagent.com
Execs In The Know
7022
Execs In The Know is a global community of the brightest minds in customer experience (CX). It brings CX leaders together from across industries in a “leaders learning from leaders” format to advance the conversation and set a new agenda for delivering amazing experiences for consumers.
623-363-6996
www.execsintheknow.com
Ferro Technics LLC
7049
Ferro Technics LLC is a Tampa, Florida, USA based organization, providing vCISO, Cyber Security Consulting, Managed Security, Privacy, Compliance Services as well as Cyber Security. Certification training courses. Ferro Technics has helped organizations in USA, Canada and the Caribbean achieve NIST, SOC-2, ISO-27001, PCI-DSS, HIPAA, GDPR and CCPA compliance. (813) 559-0765 www.ferrotechnics.com
FH Cann and Associates (FHC)
8063
FH Cann and Associates (FHC) is a national woman-owned business established in 1999 providing contact center and business process outsourcing (BPO) solutions. Our approach focuses on providing outstanding customer care and ensuring performance through our quality control processes.
877-750-9801 www.fhcann.com
First Class Connection
Since 2014, First Class Connection has built a solid network of over 450 partners to offer the comprehensive solutions you need to accomplish your business goals. Our collaborators help us stay at the leading edge of technology to enhance our offerings, including our internet connectivity and mobility wireless solutions. 888-674-1008 firstclassconnection.net
First Orion
8041
First Orion creates forward-thinking solutions that deliver confidence in mobile communications. We equip carriers with the tools needed to vet scammers and revolutionize the way people use their phones. First Orion also gives companies complete branding control of their calls – with names, logos.
501-358-4061 firstorion.com
Five Star Call Centers
9024
About Five Star Call Centers. Extraordinary customer experiences. That’s the business of Five Star Call Centers. As a call center outsourcer for customer service and product support for nearly 40 years, our team has mastered the art of bringing the best customer experiences – 24/7/365. No one will outthink, outwork, or outdo Five Star Call Centers.
605.978.2121 fivestarcallcenters.com
Flex Payment Solutions 3023
As featured in “Inc 5000” Flex is a payment technology company that has been offering payment services to call centers for years. We offer IVR (pay-by-phone), pay-by-text, ACH, check draft, and card processing. Being family owned makes us nimble and different in a lot of ways. Contact us today!
(844) 353-9768
www.flexpaymentsolutions.com
Formula Call Center 9067
Formula Call Center is a fundamentally unique approach to call center services. Rather than a pool of employees, you lease a seat with a dedicated call center employee. This adds unparalled transparency and accountability to the call center experience.
1-415-888-1234
Formulacallcenter.com
Google ChromeOS 4000
ChromeOS enables contact centers to be cloudfirst and agile. A cloud contact center improves agent productivity, secures business data, and supports IT teams with stress-free device deployment and management experience.
1-866-246-6453
chromeenterprise.google/os/contact-center/
Gorgias 8062
Gorgias is the #1 rated helpdesk for Shopify, Magento and BigCommerce that has already assisted 8000+ businesses from all over the globe to boost their sales by organizing a seamless journey for their customers.
000-000-0000
bit.ly/3KFClTo
Got it AI
6034
Recognized as a leader in Conversational AI for providing automation in hours to days and not months, Got It AI has built the worlds first Autonomous Conversational AI that AutoDiscovers Virtual Agent unique to your enterprise for customer support and contact center automation use cases.
650 618-6979
got-it.ai
Gravity Helpdesk
4028
Gravity Helpdesk provides outsourced IT Helpdesk solutions to offload tier-1 and tier-2 issues from your internal support organization to our USA or Offshore based teams. We can also support your customer-facing or internal applications.
800-430-0459
www.gravityhelpdesk.com
Gryphon.ai 9031
Gryphon.ai provides the only real-time, AI-powered conversation intelligence platform with in-the-moment call coaching and guided selling. Our platform provides automation and visibility into key performance analytics, delivering insights to drive rep effectiveness and conversational outcomes.
866-644-5422
www.gryphon.ai
Halosight
5063
Halosight is a technology company whose mission is to empower every Salesforce user to make better decisions using insights from support case histories. Our strategy is to build a scalable AI platform that powers role-specific augmented intelligence.
(360) 909-3709
www.halosight.com
Hammer 9026
Hammer (formerly Empirix) provides scalable, automated end-to-end testing and monitoring solutions across voice and digital self-service customer service journeys. Designed to reduce operational risk, costs and drive service innovation, Hammer quickly pinpoints performance issues that impact CX.
1 978 313-7048
www.hammer.com
Harte Hanks 8066
Harte Hanks is a leading global customer experience company. Using its resources and talent in the areas of Customer Care, Fulfillment, Logistics, and Marketing Services, Harte Hanks has driven results for some of the worlds premier brands. Harte Hanks has over 2,500 employees in offices globally.
(800) 864-5108
www.hartehanks.com
Hicks Lightning Protection
3056
Hicks Lightning Protection is the industry leader in lightning protection, grounding, and exothermic installation. We have a complete in-house team that provides design, engineering, consultation, and educational services. We can provide support all over the United States.
940.479.2114
www.hickslp.com
Hiya
7010
Hiya is trusted by businesses, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya protects more than 200M users from spam calls and delivers identity and intelligence solutions to businesses worldwide.
1 (425)835-3673
www.hiya.com
HoduSoft Pvt. Ltd.
4024
HoduSoft has been a market leader in the UC space, consistently offering quality business communication software. Its comprehensive product suite helps enterprises deploy effective solutions for every business communication requirement, irrespective of their size.
9879029040
www.hodusoft.com
HumanFirst
4026
HumanFirst is like Excel, for NLU data. Banks, telcos and consulting firms use HumanFirst to explore and curate their unstructured call center text and conversational data with AI-powered capabilities (clustering, semantic similarity etc). From raw data to business and artificial intelligence.
5146900018
www.humanfirst.ai
Impact Workforce Solutions
7080
Impact is a Strategic Workforce Solutions company with Managed Services Provider (MSP), proprietary Vendor Management System (VMS), Employer of Record (much more than a payroll solution), competencies and a history of generating cost savings and transformational outcomes for clients, and employees.
770-412-0868
www.impactws.com
Inflow CX
9047
InflowCX: Elevate your CX strategy, operations, and technology to create memorable experiences for your customers.
844-446-3569
inflowcx.com
Infobip
9062
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels.
www.infobip.com
Instant Teams
9055
Building, scaling, and maintaining support teams can be time-consuming, costly, and complex.
Instant Teams is here to help.
From recruiting, hiring, and training remote teams on your behalf to augmenting staffing levels that can handle peak seasons, temporary surge demand, and special projects – Instant Teams manages every step of the process.
513-265-3052
Instantteams.com
IntegrityNet Solutions and Services
6006
Our passion, mixed with hard work, is a well-conceptualized equation that raises the standards of global customer solutions. And so, when one thinks of exceptional customer service, there’s only one company that comes to mind, and that is INTEGRITYNET!
63 43 7237489 integritynet.ph
Interactive Capture Systems (ICS)
8011
ICS employs customer service heroes who help our customers deliver an easy customer journey. Customer experience is at the core of every company’s value. ICS has the knowledge to reduce operational costs, improve productivity, and the wisdom to contribute to a company’s market value.
609-843-0475 www.ics.cx
interface.ai
1015
interface.ai is a market leader providing out-ofthe-box Intelligent Virtual Assistant(IVA) that acts as a “personal bank teller” to help customers 24x7 through every step of their journey from being a prospect to achieving financial wellness.
1 650 381 9283 interface.ai
IntraNext Systems
6087
IntraNext Systems develops smart and secure software solutions for medium-to-large contact centers. Our customized solutions include our industry-leading Event Intelligence™, Computer Telephony Integration (CTI), and iGuard™, our DTMF data capture solution for live agent payment transactions.
720-873-6559
www.intranext.com
Invest Guatemala
2050
We are a private sector organization that collaborates with the public sector to bring in investment and increase job opportunities nationwide. We connect overseas investors with ventures in Guatemala. From the standpoint of the business sector, we support the enhancement of the business climate.
2132697205
investguatemala.com
IRIS Clarity
7051
IRIS is an audio technology company with a mission to enable the world to Listen Well. We present IRIS Clarity, an AI-powered solution that removes distracting background noise from your online calls in real-time and from your audio recordings in post-production.
44 7919 173376
www.iris.audioclarity-/enterprise
iVision Mobile, Inc.
3006
iVision Mobile is one of the leading text marketing platforms businesses choose for SMS and MMS messaging communications, automated business voice, and digital loyalty services.
866-655-5302
www.ivisionmobile.com
IVR Technology Group
3023
IVR Technology Group provides expertly crafted voice and text engagement automation applications for customer service. Our proprietary managed CPaaS, the Compass Automation Platform, supplies four primary applications to serve callers and texters; customer self-service, automated voice surveys, auto 716.250.2800
www.ivrtechgroup.com
Jabra GN
2038
Jabra has over 150 years of experience in providing award-winning headsets and networking solutions. We strive to improve customer/agent experiences and decrease average handle time to provide excellent customer experiences. We accomplish this through the development of real-time analytics and outstanding hardware solutions. We provide better customer experiences by empowering the agent.
1-800-327-2230
www.jabra.com
Joy Systems
5010
Joy Systems a refurbishing company with 21 years of experience with the ability to provide deep inventory as well as a variety of portable or desktop computers at very affordable prices with a 1-year warranty. The largest Microsoft Authorized Refurbisher in the U.S. with over 32 Microsoft awards. 732-907-1590
joysystems.com
Kixie
3007
Kixie boosts sales team performance with ultra-reliable, easily automated calling & texting. Ultra-reliable, easily automated calling and texting for leading CRMs. With Kixie, sales teams have the power to achieve their most ambitious goals.
1 (855) 505-4943
www.kixie.com/?utm_sourceconference&utm_ mediumevent&utm_campaigncall+%26+contact+center+expo+Las+Vegas+2023&utm_contentwebsite+listing
Knowbl
3005
Knowbl is a revolutionary platform designed to enable the next generation of conversational AI. The platform leverages pre-existing company content to enable conversational and contextual experiences at scale in its no-code platform which creates a more effortless client and customer experience.
7203201225
knowbl.com
Korbyt 9087
Korbyt Symon is relied upon by over 65,000 contact center agents to provide real-time performance data. It serves as a singular data visualization extension that brings together call center data sources, whether in the cloud, on-premise, or hybrid with over 100+ cloud deployments in just 2 years.
1 585 355 0303
www.korbyt.com/engagement
Kore.ai 7042
Kore.ai is a global leader in enterprise conversational AI platform and solutions helping enterprises automate voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide.
855-860-5841
kore.ai
Krisp 2020
Krisp’s AI-powered software enhances voice communication through audio cleansing, noise cancellation, and accent fidelity to elevate the customer and agent experience and increase the productivity of every conversation.
000-000-0000 krisp.ai/contact-center/?utm_sourceccexpo&utm_mediumccexposite&utm_campaignccexpo
Kuitalk
10064
Laivly
7016
Meet Laivly, an attended AI platform designed specifically for contact centers. We equip friendly humans with intelligent automations to create the best customer experiences on the planet. Evolve your agents with technology to make them faster, happier, smarter, and more accurate – oh, and cooler.
1-800-589-5494 laivly.com
Level AI
5009
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business leaders, our state-of-the-art AI-native solutions empower the modern workforce with next-level intelligence.
(415) 455-3071 thelevel.ai
LinkLive
9016
The LinkLive Customer Engagement Platform empowers businesses to deliver trusted customer experiences through voice, video, and other digital engagement channels with customer-tested security and powerful AI.
(952) 392-1831
www.linklive.ai
MagicForm AI
9058
MagicForm is the world’s easiest to train AI employee that gets continually smarter with each conversation it has with your customers. Train it on your existing documents and website in seconds, tell it what information you want it to capture and watch it go to work passionately converting your website visitors into eager customers.
540-326-5220
www.magicform.ai
Magnitech
6074
Magnitech is an award winning (MSP501) and nationally recognized Cybersecurity and IT Managed Service Provider headquartered in Naperville, IL, serving small to enterprise sized businesses across a variety of industries and verticals.
630-282-6540
www.magnitech.com
Meera.ai
8054
Let’s face it. Outbound calls are expensive… and annoying. In a world where everyone is fed up with cold calls, how can your contact center meet its performance goals without annoying the people you want as customers? Stop annoying. Start engaging. With Meera. The best part? Using Meera typically costs 80% less than relying on a traditional outbound contact center alone. 80% lower costs. Zero annoyance. That’s Meera. Visit us at booth #8054.
(646) 395-9122 Ext 141
meera.ai
MiaRec
6063
MiaRec is a leading Conversational Analytics provider offering a best-of-breed Contact Center Intelligence Platform designed to help contact centers win back time and revenue by maximizing efficiency, improving agent performance, and surfacing actionable intelligence at scale.
1 408 580 0150
www.miarec.com
Mivation
4048
Mivation transforms information into motivation by delivering the right information to the right people with the right context. Consolidating critical KPI’s from multiple systems into one dashboard enables managers to influence results in real-time while reps can self-coach by having real-time visibility...
1-877-428-9403
www.mivation.com
Mosaicx
8078
Mosaicx’ IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. With multichannel functionality, inbound-outbound automation, simple.
(800) 232-0900
www.mosaicx.com
Multiconnect GmbH
3053
We’re an established carrier and teltech of the 21st century with our headquarters in Munich, Germany and 20+ years of extensive experience in the European telecommunications market.
49891399590
www.multiconnect.de
MVision LLC
8050
MVision is a New Jersey incorporated company that prides itself on the fact that our agents provide American quality telemarketing and customer support services. 718.219.7670
www.mvisionusa.com
MySource Solutions
8012
MySource Solutions is a leading professional business process outsourcing (BPO) and offshore outsourcing provider with headquarters located in Kansas City, MO, and our operational team located in Cebu, Philippines. 844-468-3330
www.mysourcesolutions.com
NEC Corporation Of America
1023
Build experiences that leave customers satisfied. Make exemplary customer service a reality: with optimal toll-free and contact center resilience that protects against disruptions, downtime and outages that cause caller and call agent frustration. Where consistent and responsive omni-channeled cloud services provide turnkey solutions for greater control over customer engagement and improve agent performance and effectiveness. Give your customers the experience they deserve with NEC.
(800) NEC-SAVE
www.necam.com
net2phone
5050
net2phone is a leading Cloud Communications provider offering innovative and affordable cloud based telephony services, unified communications, and contact center solutions to businesses worldwide.
866.978.8260
www.net2phone.com
Nextiva, Inc.
3031
Nextiva is the future-of-work software company that helps sales, service, and marketing teams achieve higher productivity and deliver better customer engagement.
888-289-4742 www.nextiva.com
NICE
723
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contac.
801-320-3200 www.nice.com
NobelBiz
9068
NobelBiz is a Contact Center Technology Company that provides all-in-one solutions for call centers around the world. From voice carrier services to cloud-based omnichannel software solutions, NobelBiz is your one-stop shop for everything you need to get your contact center up and running!
760-405-0105 nobelbiz.com
Nteraction
6049
Nteraction is the world’s first engagement platform that empowers your call and contact center teams to intelligently engage your audience with relevant multi-modal, multimedia, hyper-personalized, custom-curated content.
(720) 819-6442 nteraction.com
NTI (National Telecommuting Institute)
3037
NTI is a national nonprofit founded in 1995 to help disabled Americans and veterans find workat-home jobs. We help Americans with disabilities of all kinds--from spinal cord injuries to cancer, from PTSD to asthma.
(866) 571-8517
www.nticentral.org
Nuacem AI
3026
Nuacem AI is a Conversational AI-Powered Customer Engagement Platform that can amplify customer experience on Text, Voice & Video channels. With our Intelligent CX technology solutions, enterprises can deliver an exceptional conversational experience to customers & automate business communications.
91 8639945832
nuacem.com
Number Sentry, LLC
8067
Our Number Guard service “stands guard” over your outbound calling numbers to resolve spam tagging issues on your outbound calls. Then, our Number Shield service provides clean, branded DID Phone numbers for use in your existing dialer. Number Sentry’s outbound call solutions Get Better Answers!
6789152501
www.NumberSentry.com
Numeracle 10054
Numeracle’s Entity Identity Management™ (EIM) platform puts brands and brand managers in direct control of identity for communications based on KYC processes developed in support of evolving federal regulations and telecom standards.
844-898-1631
www.numeracle.com
NUSO
3010
NUSO is a multi-national communications focused Software as a Service (SaaS) provider. We deliver full stack solutions through authorized channel partners and regulated carriers. 844-438-6876
www.nuso.cloud
Observe.AI
7014
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention.
628 238 5683
www.observe.ai
OfficePartners360 (OP360)
6020
OfficePartners360 was founded in 2006 by experienced entrepreneurs who have operated on both sides of the BPO fence. We have a unique perspective, helping clients focus on what matters - ultimately increasing shareholder value by reducing costs, improving SLAs, and growing top-line performance.
(844) 466-7360
www.op360.com
OmniLegion Technologies
8070
OmniLegion is your trusted contact center advisor. We simplify choices standing between your CX technology and growth by listening, evaluating, and deploying the right solutions. We leverage our decades of experience to optimize your CX platform. We do the hard work, so you dont have to!
678-542-4391
www.omnilegion.com
One10
9010
One10 helps call centers get the most from their incentive programs by unlocking the exponential impact of every employee across every interaction, driving real business results. Our proprietary, AI-enabled PerformX® technology bundles engaging promotions, desirable rewards, reporting & insights.
763-445-3000
www.one10marketing.com
Openstream.ai
6053
Openstream.ai® is the visionary leader for Conversational AI solutions. The Eva™ platform delivers multimodal self-service solutions for call centers with unprecedented efficiencies, insights and improved CSAT via synthesized intelligence with empathetic and contextually aware customer experiences.
7325077030
www.openstream.ai
Oracle Communications
3020
Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience.
1.737.867.1000
www.oracle.comcommunications
Ozonetel Communications Inc.
5020
Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. With 2500 customers and counting,our cloud call center solution enables 100K agents across the globe to handle 2 billion calls every year. Our enterprise-grade cloud contact center offers best-in class-features and highly competitive pricing and unmatched flexibility.
1-559-888-7084 ozonetel.com
PCI Pal
3054
PCI Pal provides organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, email, social, and contact center.
866-645-2903
www.pcipal.comen-us
PCliquidations.com
6032
PCLiquidations is a distributor that has made a commitment to our customers to provide technology solutions that solve fulfillment and lifecycle barriers. Our company goal is to offer the highest quality product and customer service to our clients while reducing e-waste from entering our landfills.
888-654-3376
www.pcliquidations.com
Pentamix Security
10058
Security Architecture Solutions to Protect Your Data Anywhere! Enabling data protection at the speed of today’s business, our Cyber Security solutions help address and augment your most critical cybersecurity needs and enhance your business for your customers. We work to provide the right solutions, assist with requirements gathering, solution comparisons, and POCs with multiple vendors, and provide cost-effective Security Architectures to be deployed to fit your business needs.
720-262-3878
pentamixsecurity.com
PingPlotter
8065
PingPlotter helps contact centers get more from remote work with a system for monitoring agent internet connections.
2083450030
www.pingplotter.comcontact-center?pk_campaignccexpo&pk_kwdmicrosite
Playvox
Playvox’s powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee.
(415) 854-3801
www.playvox.com
PolyAI 3052
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.
1 973 4547167
poly.aiabout
Premier BPO
4047
Premier BPO seeks to be a seamless extension of its client’s business processes. This is done by immersing itself in the client’s values and objectives and by providing dedicated resources that serve as a blended workforce within the client’s organization.
(931) 551-8888
www.premierbpo.com
Previse Solutions LLC
9022
Previse is an IT Products and Services company headquartered in MD. Our OnmiDesk customer experience platform optimizes contact center environments with a cutting edge approach. We provide engineering & staffing services, AGILE development, Quality Assurance, BPO, systems integration, program mgmt.
(240) 449-7115
www.previseit.com
Primas Group 3039
Primas Group is a global, value-added ISV that enhances existing contact center solutions with innovative OTT components such as workflow adaptation, customer/patient experience orchestration, and omnichannel features that can be overlayed onto an existing system.
1-888-477-4627
www.primas.net
Private AI 3050
Private AI’s industry leading de-identification technology is the best in the world at finding, redacting, and generating synthetic PII within semi- and unstructured datasets.We hit 99.5%+ accuracy in 47+ languages across 50+ different entity types, and deploy on premise. 000-000-0000 www.private-ai.com
Proponisi 7040
Coaching software for Contact Centers. A training, employee engagement and customer engagement platform that empowers contact center leaders to connect their people to their customers and their mission.
817 442 8202
www.proponisi.com
Reliant Teleservices
9056
Our professional and skilled U.S. based agents provide a true extension of your business. By outsourcing customer support and sales, you turn your clients experience into a positive one. We have agents prepared 24/7 to ensure your customer’s needs never go unsatisfied. Dont lose the human touch.
800-957-1544
www.reliantteleservices.com
RemoteDesk 7046
RemoteDesk offers employee monitoring, productivity, compliance, and security solutions, with 120,000+ active users and 50+ business partnerships, including Fortune 500 & 5000 companies. It’s a trusted solution for companies to streamline and secure their remote workforce.
973-897-6989
www.remotedesk.com
Revu 3004
Imagine a team that provides you with tools to outsource and optimize all aspects of your business… thats Revu. Revu offers tech-advanced solutions to help make your business operations more effective and efficient from all angles, so you can focus on what really matters.
6308537301
www.revusys.com
RingCentral
6000
RingCentral, Inc. (NYSE: RNG) is a leading business cloud communications and contact center solutions provider. RingCentral helps businesses of all sizes and industries do more from one powerful platform. Creating intelligent, connected experiences for employees, customers, and everyone in between.
(888) 960-0952
www.ringcentral.com
Robokiller Enterprise
8068
Robokiller Enterprise creates easy-toimplement defense systems for your business’ telecommunications platforms — whether you’re managing a distributed team or complex business network. robokiller.comenterprise
Rubrica
6050
At Rubrica, our goal is to empower you to hire agents with the language skills necessary for ensuring successful customer interactions. Upskill your candidates with targeted feedback. Rubrica delivers high-volume, human-rated testing for contact centers.
412-294-8128
www.rubricatesting.com
S-NET Communications, Inc.
10032
S-NET Communications offers a full suite of cloud-based business solutions that provide you with end-to-end branch office networking tools –from VoIP to Fiber Internet to SD-WAN & beyond. Founded in 2006, S-NET has grown to host tens of thousands of subscribers on its cloud communications platform.
(866) 404-7638
www.snetconnect.com
Scalepex
6062
We are a Minority-owned Business, driven by our passion of people first, we align with our client’s growth strategy and meet their execution plans in order to reach their peak.
630.400.7865
scalepex.com
Scorebuddy
5034
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience
1 (0) 877 8315526
www.scorebuddyqa.com
Securadin
6068
We help you build a defensible and sustainable cybersecurity and compliance program.
1 (517) 456-6598
www.securadin.com
SecureLogix
4054
SecureLogix secures voice and UC networks and lowers corporate expenses to enhance business operations.
1 210 262 1900
www.securelogix.com
Service Pack 3000
Shelf
9054
A revolutionary step forward in knowledge management, Shelf is an enterprise knowledge management solution built for the modern world. As the first knowledge automation platform, Shelf automates time-consuming knowledge work so enterprises can deliver trusted, up-to-date, and accurate answers.
833.200.8222
shelf.io
Shokz
4038
Shokz uses bone conduction technology in the most comfortable and versatile professional headsets, designed for all-day-every-day wear. Through an open-ear design, we deliver a solution to the single biggest complaint about professional headsets that’s gone unsolved until now: painful ear fatigue.
86 189 9372 2432
www.shokz.com
Signalmash
4050
Signalmash is a CPaaS platform that powers omni-channel communications. Our real-time solutions allow you to create the customized components you need to drive your communications goals forward.
1 971.369.7727
signalmash.com
Simpliverified
7064
Discover the future of background checks with Simpliverified. SimpliV is a cutting-edge platform that provides you with the same quality reports, with much faster turnaround times and a more affordable rate. Our platform utilizes the latest in technology and automation to streamline the process...
855-837-1328
www.simpliverified.com
SliceX AI
6003
SliceX AI is a pioneering AI/ML company whose mission is to make next-generation artificial intelligence universally accessible. Its innovative machine learning platform enables anyone to analyze, classify, reason, answer, embed, or generate content for applications in any vertical.
(650) 446-6826
www.slicex.ai
Slybroadcast
9057
Slybroadcast is a productivity tool that makes it easy to send ringless voicemails straight to your contact lists. Our patented technology saves you time and keeps your communication personal. Our solution works worldwide. Slybroadcast can easily integrate with many call center softwares or CRMs.
1-617-399-9980
slybroadcast.com
SmartBots AI
8040
SmartBots is a digital workforce platform provider that helps organizations deliver exceptional customer experiences by enabling customers to converse in natural language with organizational systems and processes.
1-800-540-7723
www.smartbots.ai
Snowfly Performance
2028
Employee Recognition, Incentives & Conversational Analytics - Snowfly is a pioneer in digital gamification. Our system has a proven long-term ROI w/ customers improving culture, tenure, employee/customer satisfaction - any metric you can track; including conversational analytics!
877-766-9359
snowfly.com
SOCAP International
3022
Founded in 1973, SOCAP International is the longest standing, member-driven CX association committed to advancing customer experience through all levels of business.
703.519.3700
www.socap.org
SPECTRUM PARTNERS, LLC
9041
Spectrum Partners, LLC is a full service Enterprise Information Technology Management and Consulting Firm delivering, protecting and sustaining a wide range of technology solutions for modernization.
6095212290
www.spectrumpartners.net
Startups BPO
5037
OUTSOURCING DONE RIGHT! With a vast knowledge of the LATAM market we offer quality service at low costs. We offer outsourcing and staffing services across a variety of industries and verticals.With the objective to provide creative solutions for whatever challenges your organization may face.
504 3194-9672
www.startupshonduras.com
Stratosphere Networks
3051
Stratosphere Networks helps businesses bypass the traditional sales process and quickly find leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), customer experience (CX), digital transformation, business process outsourcing (BPO), managed IT and cybersecurity so 877-599-3999
www.stratospherenetworks.com
SupiraX Global Corporations 10026
Symbl.ai 4020
Symbl.ai is the fastest way to generate AI-powered intelligence from customer conversations. Our Conversational Intelligence platform transcribes and extracts valuable insights from unstructured data in real-time for breakthrough agent assist, call progress analysis and revenue intelligence.
1 (408)660 0710 symbl.ai
Tango
3019
Tango Card provides leading incentive-delivery technology to organizations in the B2B space. Globally, enterprise companies use this technology to deliver an extensive catalog of domestic and global e-gift cards as part of consumer loyalty programs, sales incentive programs.
1 425 761 1882
www.tangocard.com
TechJutsu
9065
Are your callers are frustrated by security questions? Is your caller authentication process hurting your call center metric on average handle time? Make the call center experience frustration-free & have callers saying “That was quick!”, all while enhancing your authentication process & security!
403-903-4677
www.callerverify.com
Telecom Networks
7036
We are Telecom Networks…your trusted partner! Are you looking to outsource your tasks to a professional team with great communication and problem-solving skills? Telecom Networks is a Multilingual Contact Center based in Latin America, dedicated to high-quality outsourcing services.
1877.288.9684
www.telecomnetworks.net
Teliax
6007
Teliax is a full-service VoIP provider and nationwide CLEC. We have AI-based call routing to ensure the most cost-effective routes while maximizing call quality. We have created The Toll-Free Exchange to enable direct peering of toll-free traffic, saving you money and improving call quality.
(888) 483-5429
teliax.com
Telvista
5036
Telvista is a renowned global business process outsourcing (BPO) company that specializes in providing customized outsourcing solutions to businesses worldwide. With over 26 years of experience in the contact center industry, Telvista has established itself as a trusted industry leader. 561-546-7158 www.telvista.com
Tethr
3032
Tethr is the only conversation analytics platform that gives contact center and customer experience leaders like you a 360-degree view into every customer interaction to help you cut costs, reduce churn, and increase sales.
512-910-4440
tethr.com
The Adinek (Talent) Group
10056
We provide innovative recruiting solutions to help organizations win with talent. From contract engagements to permanent, full-time searches we are ready to find the right solution for you. Our flexible solutions model and virtual capabilities enable us to provide broad services to organizations all...
262-347-7632
www.theadinekgroup.com
The Blacklist Alliance
5091
The Blacklist Alliance provides contact centers and brands with a Litigation Firewall that dramatically reduces litigation risk, together with an array of compliance and data enhancement tools, including DNC scrubbing, caller ID hygiene, and employee training to enhance efficiency and maximize ROI.
888-419-7899
www.blacklistalliance.com
THE GAMIFICATION COMPANY
6008
Deployed across leading global contact centers since 2018, our SaaS based platforms use neuroscience of play, behavioral sciences, learning principles and game based mechanics to gamify agent behaviours and amplify business outcomes, leading to best in class NPS, FCR and Sales Performance.
00919850182228
www.thegamificationcompany.com
Thrio, Inc
2048
For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service...
(858) 299-7191
www.thrio.com
Tomato AI
8071
Offshore agents can be hard to understand because of their accent. Tomato AI softens accents on calls in real-time, making agent voices clearer, and saving money by shortening calls. Deployment of the solution is simple (1) assessment (2) field test (3) rollout. Schedule time for a demo.
(415) 264-5160
tomato.ai
TotalCX
9042
TotalCX is a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, & staff augmentation. Including the company’s award-winning Hosted PBX, enabling organizations to scale more easily and collaborate more effectively.
833.203.1600
www.totalcx.com
TouchTone Communications
7062
TouchTone’s Cloud Call Center goes beyond just voice - it delivers premium call center features to help customers fill in the gap when it comes to their call center needs. With no software, hardware or phones to install, setup is easy and allows for seamless integration into existing environments.
800.900.5474
www.touchtone.net
TrackDrive
6036
TrackDrive is the leader in Inbound Call Tracking and is an intelligent Lead to Call Automation Platform that unleashes the true power of lead nurturing by using SMS, Email, Outbound Calls, and Voicemail to contact your leads on your schedule. Number Spam Tag Removal and Branding Available.
(855) 387-8288 trackdrive.com
Twilio Inc. 9020
Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
415 509 3413
twilio.com
Tymely AI
8080
972-54-9393014
www.tymely.ai
UJET
5046
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations.
877 438 8538
www.ujet.cx
Upstream Works Software
8070
About Upstream Works | Upstream Works.
Upstream Works provides omnichannel contact center desktop solutions that simplify and improve agent and customer experiences. Our desktop-first solutions enable digital transformation, innovation, artificial intelligence (AI) operationalization, and business.
1 905-660-0969 upstreamworks.com
UsedComputer.com
9070
Since 2001, UsedComputer.com has specialized in the sale of professionally refurbished, tier-one, corporate grade off-lease computer equipment. Our desktops and laptops include a lifetime parts replacement warranty and are generally 35-50% off the price of brand new.
866-511-3750
www.UsedComputer.com
UTZ LLC
3038
We are a small company based in Utah and Guatemala. UTZ system Its a groundbreaking program that is meant to modify accents. It can help open up more job opportunities and make all interactions much easier and simpler.
01 877-710-6031 utzaccent.com
Vee S.A.
2042
An AI surpassing human agent’s KPI scoresmeet a technology revolutionizing voice customer service in Europe and Asia. Vee is going to showcase how a smart inclusion of Voice AI in Contact Centers can skyrocket your performance and customer satisfaction while minimizing costs of service.
48 665 553 555 vee.ai
Vegas4Locals
Venn 2041
Venn is transforming how companies enable remote workers with a secure workspace that protects and isolates company data from any personal use on any unmanaged device or laptop. This new approach eliminates the cost and complexity of VDI or the need to lock down devices.
1 732-387-5379
www.venn.com
Verbio 4032
Stand 4032 - Verbio Voice AI technology, used by the world’s biggest brands such as T-mobile and BBVA to transform their call and contact centers. Experts in the unique environment of phone and voice conversations, Verbio’s Call Automation, saving millions in operating costs and improving churn.
1 (814)919-9177 www.verbio.com
Viewabo
8069
Viewabo enables support teams to send links to access customers’ phone cameras to see what they see without having customers install an app. This results in faster service times and better remote support experiences.
(650) 240 - 8470 www.viewabo.com
VIVA Virtual Solutions
8095
VIVA Virtual Assistants offers the highest quality virtual assistant services to businesses across North America. 100% of our Virtual Assistants speak both Spanish & English and are college educated!
713-366-2836 www.vivavs.com
Vixicom LLC
9014
Our international perspective, high-capacity seating, rigorous agent training program and an obsession for quality makes us the definitive sourcing partner for global organizations, including Fortune 500 companies!
19857786333 vixicom.com
Vocodia Holdings Corp
7068
Vocodia is looking to disrupt the contact center industry with DISA, the next generation of conversational AI software sales agents. DISA’s versatility and ease-of-use gives contact center operators an outstanding toolbox to eliminate pain points and manage the often seismic shifts of scale.
15614845234 www.vocodia.com
VOICE
729
VOICE of AI 2023 is a transformative conference event bringing together experts and practitioners to share insights on the latest advances in Generative and Conversational AI. VOICE of AI is powered by Modev, a company focused on building markets around emerging technologies.
7034732148
www.voiceof.ai
VOICE
729
VOICE is a community and series of events at the forefront of Conversational AI. VOICE is powered by Modev, a company focused on building markets around emerging technologies.
7034732148 www.voicesummit.ai
Voicify 4059
Voicify is the world’s only end-to-end solution for creating, managing and optimizing enterprise-owned voice assistants. Voicify enables brands to create highly engaging and personalized natural language voice experiences that can be deployed to telephony, IVR, and call center solutions.
888-910-6525 voicify.com
VoIP Supply
9048
VoIP Supply is the industry’s leading VoIP Solutions Provider in the United States. The company was established in 2002 and since then has evolved into a place to find all of the best VoIP hardware & services. Stop by booth 9048!
1-800-398-8647 www.voipsupply.com
Voipfuture
3024
Voipfuture is a premium voice service monitoring and analytics company that provides a unique technology for assessing, aggregating, analyzing, and visualizing voice quality information, for better data-based insights.
49 40 688 900 10 www.voipfuture.com
Volans Infomatics Private Limited
6005
Our services includes Outbound and Inbound Call Center Services, Back Office Operations, Financial & Accounting Services, Back Office Operations, Staff Augmentation, Research & Data Analytics along with Software development and Digital marketing Services. 8094113888 volansinfo.com
Webex by Cisco
8036
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices, and designed to enable inclusive collaboration experiences.
(408) 526-4000 www.webex.com
Winaxis LLC
2014
We are a world-renowned BPO in India, offering our cutting-edge services to start-ups, mid-size and multi-national companies since 2013. Our innovative, results-driven approach has revolutionized the way businesses of all industries, sizes, and locations run their operations.
1 813 665 6699 winaxis.com
World Connection
7050
World Connection is a progressive, bi-lingual contact center and BPO with centers in Boise, Idaho and Guatemala City. With World Connection, you will find a true, collaborative partner with a vested interest in your success.
(855) 721-2236
worldconnection.com
WX Technology Group LLC
6073
WX Technology Group is a Technology Advisory and Consulting firm with deep experience in delivering end-to-end solutions, cost savings initiatives, and cloud migrations. Thanks to an extensive partner ecosystem and team of industry experts, our clients benefit from real-time market and vendor insight...
508-233-WXTG!
www.wxtechnologygroup.com
Yactraq
4051
Yactraq is based in Vancouver, Canada, and provides a best in class scalable voice analytics platform that enables brands to increase productivity in customer care, increase sales and revenue and better train an retain their agents across all types of call centers. Our omni-channel approach means we can also provide analytics for text based conversations (SMS, email, Whatsapp, etc.). YacTraq also provides a full predictive machine learning suite, as well as realtime agent assist BOTs powered by AI.
1-416-997-1839
www.yactraq.com
Zenarate
3055
Zenarate’s AI Coach helps leading brands develop top performing customer facing teams through AI conversation simulation.
720.984.6316
www.zenarate.com
ZIRO
8061
ZIRO helps large organizations choose and use the right Unified Communications tools without the hassle. From phone systems, to meeting rooms, to call centers, our only goal is to help IT teams save time, stress less, and focus on critical tasks by providing flexible, reliable UC solutions.
5149401480
goziro.com
Is your IDENTITY a Spam or Scam?
Improving Reputation Starts with Identity
You Define Identity for Your Brand(s)
One platform to manage and improve number reputation so you and your brands can keep calling with confidence
Best-in-Class Support
Ongoing remediation of Spam and Scam labeling across all major providers via our Client Engagement team.
Display your IDENTITY with Trust
Customize Campaigns with Smart Branding
Take Control with Entity Identity Management Take calls from negatively labeled to instantly recognizable by displaying brand identity and logo across major wireless networks
SPAM: "An American Meat Icon" or the Way Your Calls are Being Delivered Right Now
How to Define, Implement & Measure the ROI of a Branding Solution
Best Practices for Dialing Strategies, Contact Strategy, Campaign Success
Identity: The Key to Owning Your Brand Reputation and Caller Identity
How to Define, Implement & Measure the ROI of a Branding Solution
Zenarate AI Coach helps leading brands develop top-performing agents through Simulation Training. Zenarate’s AI Coach simulates any customer or prospect scenario immersing your agents in life-like Conversation, Screen, and Chat Simulations while providing tone, soft skills, and best & required practice coaching throughout the simulation training.
56% 22% 33% 32%
Faster Speed to Proficiency
Higher Conversion Rates
Higher CSAT Scores Lower Employee Attrition Book
Remove the pain from quality assurance and employee scheduling. Simplify agent motivation, coaching, and training. Capture customer feedback. Measure what matters. All at cloud speed. Playvox empowers the digital era of Workforce Engagement Management.
Save time with complexity-taming AI that makes capacity planning, forecasting, scheduling, and intraday planning easy and accurate.
Elevate every agent with our flexible and digital-first Quality Management (QM) solution that lets you move beyond basic QA to full QM, so you don’t just identify problems, you fix them.
Designed for customer service teams, Playvox Learning provides an interactive training and development platform to easily create courses and track progress.
Engage, motivate, recognize, and reward top talent with a community forum, digital badges, and an online store to inspire higher team performance.
With Playvox Customer AI, you can easily access insights on your customer sentiment, while using auto-tagging to uncover why your customers are contacting you.
Use Playvox Performance to easily create and track custom KPIs and combine with standard customer service KPIs for a holistic view of team performance.
Drive continuous team improvement with coaching sessions based on QA results. Improve call handling, behaviors, compliance, and soft skills.
Playvox Workforce Management solutions empower agents to deliver better customer experiences.
CNAM, Caller ID Updates, DNO, Fraud Monitoring with Reports & Mitigation
Toll-Free Numbers are the worlds only numbering resource that gives enterprise businesses complete control of their companies most valued numbering assets
With an ATL provided unique RespOrg ID, enterprise businesses control their Toll-Free Number Assets, ensure carrier uptime, update CNAM, DNO and connect with the consumer. Easily Protect and manage your brand identity from spam, fraud, spoofing and misrepresented fraud scores.
• Authoritative SOMOS, NANPA & NPAC Data integration, updates and distribution ensures your enterprises trusted identity is protected, maintained and the source of truth.
• True carrier-neutral redundancy on demand with the selection of your trusted service providers and our vetted Toll-Free RespOrg peering relationships.
Contact Sales:
Drew Andersen
dandersen@porting.com
(541) 598-8300
http://www.atlc.com
• Freedom of choice, with your ATLaaS RespOrg ID you gain complete control of your valued toll-free number assets and digital identity.
• ATLaaS, your enterprise Toll-Free numbers become your strategic advantage!
Support teams are overwhelmed with work they shouldn’t have to do. Day after day, they answer the same questions and complete the same tasks. And customer expectations keep rising. The tickets, emails, and repetitive work keep coming in.
Let support automation work for you. Use Capacity to intercept and answer over 90% of questions instantly. Automate ticket routing, lead qualification, and customer feedback. Boost your resolution times and accuracy with fewer expenses.
What could your team accomplish with more time to focus on the tasks that really matter?
Meet our team in Vegas! Scan the code to schedule a meeting or find us at Booth 8055.
Everything you need to automate support in one powerful platform.
Krisp is a software solution that provides Noise Cancellation, Voice Cancellation, Echo Cancellation, and more to Call Centers and Enterprises, helping them to elevate customer and agent experience with AI.
Krisp technology eliminates more than 70 billion minutes of noise per month, improving the productivity and efficiency of hundreds of thousands of agents and CX professionals.
Krisp is deployed in many large global call centers such as Teleperformance, Concentrix, VXI, Startek, and others.
Krisp customers report:
increase in CSAT decrease in AHT 6% 8% 78%
drop in noise complaints
Join us for interactive demonstrations, exclusive product launches, and informative discussions with industry experts. Don't miss out on this opportunity to gain valuable insights and make lasting connections. See you there!
utomate compliance checks and evaluate every call, chat d ticket against your own measures of success. With the ower of EvaluAgent Auto-QA, every conversation counts! Monitor any contact channel
Augment existing QA processes with thousands more evaluations automatically completed to prioritize coaching & training.
100% Coverage Make Analytics Actionable Unlimited usage. One fixed price.
Every conversation counts; whether it’s a call, email, live chat or ticket. Unlike the competition, we cover EVERY channel.
Our automated workflows operationalize your insights to ensure they are actionable and drive performance improvement.
Start Your Auto-QA Journey By Visiting Us At Booth 3460!
Avoid unpredictable pricing models. Pay a fixed price, per user, per month.
We adapt to your business needs whether you are a small, medium or large company.
We care about your success and growth.
We create and innovate together.
