Call & Contact Center Expo 2024

THE LEADING EVENT FOR

CONTACT CENTER PROFESSIONALS

TO ENHANCE CUSTOMER ENGAGEMENT

ANSWER THE CALL TO INNOVATION

EXPLORE CUSTOMER CENTRIC TECH

FORGE STRATEGIC CONNECTIONS

DIAL INTO THE FUTURE OF CUSTOMER ENGAGEMENT

The leading event for contact center professionals to enhance customer engagement is set to make its triumphant return to the Las Vegas Convention Center on April 24th and 25th. The upcoming edition is our most extensive event yet, offering a diverse range of expert insights and thrilling opportunities for attendees. The Call & Contact Center Expo is conceived as a central hub for professionals within the customer service and engagement industry to connect with like-minded individuals, while browsing the latest advancements from the forefront of the industry.

Featuring over 100 expert-led seminars, presented by representatives from leading organizations such as Walmart, Cardinal Health, Visa and more! You can expect to see talks about concepts such as improving workforce optimization, maximizing first call resolution, unifying disjointed contact channels, boosting customer retention, and much more!

In today’s landscape, there are a variety of digital channels that customers can use to contact companies at any given time. With that in mind, it’s worth noting that many businesses are in the process of digitizing operations across the board, hoping to enhance personalization and service provision.

However, simply setting up various digital channels is insufficient for providing an exceptional customer journey from start to finish. Recently, there’s been a shift towards a more omnichannel approach, developing unified platforms with integrated voice, text, video, and chat messaging capabilities.

To guarantee consistent growth in today’s competitive marketplace, staying on top of technology is essential. Being able to measure KPIs, streamline productivity, and centralize information are all core facets of providing the most satisfying customer experiences. That’s where our exhibitors come in.

We carefully curate a hall of over 200 industry-leading exhibitors – businesses at the cutting edge of innovation in terms of their products, services, and technological solutions. Spend valuable time getting to know the businesses that could take your operations to the next level, with space dedicated to the latest chatbots, AI tools, and daily management systems, among many other exciting solutions that can be implemented.

We eagerly anticipate welcoming you to the must-attend industry event of the year – Call & Contact Center Expo 2024!

04.

INDUSTRY INSIGHTS

We break down some of the core trends, facts, and figures of the call and contact center industry today, providing context of what’s in-store at the show!

SHOW HIGHLIGHTS

08.

Here, we take the time to touch on the unique aspects that will make this show especially exciting.

06.

KEYNOTE SPEAKERS CC CONNECT

Sponsored by Covisian, we have a dedicated area for those to facilitate conversations on the show floor with our networking area!

Among our many seminars, we have a select lineup of customer engagement experts, offering some exclusive insights for your ears only!

10.

INDUSTRY INDUSTRY INSIGHTS INSIGHTS

It’s vitally important to understand trends and statistics when formulating your customer service plan, especially considering that CX quality dropped among 19% of brands between 2022 and 2023. We’ve analyzed the state of the industry today, gathering some core facts and figures so you can feel more confident about the business landscape for 2024 and beyond.

Executive Opinion:

of industry leading figures are in agreement that AI has the capacity to improve customer experience.

DIGITAL ON TOP!

57%

POSITIVE PRIORITY

Beyond abstract brand loyalty, 81% of consumers state that positive customer service experiences directly impact their chances of making repeat purchases, essential for building a sustainable business model.

81%

Despite the tradition of customer service through communication via phone, digital channels are becoming more and more preferred. In fact, around 57% of customers stating they prefer to engage with companies digitally.

Selling on the Rise

Recent studies and analysis indicate that 75% of brands will use AI-based selling by the year 2025.

Voice of the People

Customer service impacts brand loyalty, naming easy access, self-service, and professional agents as important factors that affect their experience – a comprehensive plan is essential!

ELEMENT THE HUMAN

People are looking for tailor-made solutions more than ever, with 80% of customers stating that personalized service is essentially 1.5x more likely to inspire loyalty than generic interactions.

SPEED IS VITAL

Recent studies indicate that 93% of customers expect brands to respond to them within 24 hours, meaning fulfilling customer expectations is a priority to build upon customer experience.

ONE HOUR EXPECTATIONS

ONE Beyond responding to customer queries within a day, around 52% consumers expect digital questions to be answered even quicker – just 60 minutes, showing how important round-the-clock service is.

EMPATHY: ESSENTIAL

Empathy should be at the core of any branding plan, being vital to forging genuine connections with consumers. 86% of customers consider empathetic service as a powerful element that plays into building relationships with brands.

9 CORE TOUCHPOINTS

On average, customers tend to use an average of nine touchpoints to engage with companies. They can range from anywhere between an online advert engagement to directly speaking with an agent over the phone.

SHOW HIGHLIGHTS

CC CONNECT

SPONSORED BY

Call & Contact Center Expo is the perfect venue for making career-long business connections. Engage with industry professionals from a range of different sectors within the customer engagement and businesss intelligence industry.

AI REVOLUTION

Artificial Intelligence is seeing a significant increase and with it’s employment into the contact center industry for tasks such as customer categorization and behavioral response it’s important you are up-to-date with the latest AI solutions. Attending the Call & Contact Center Expo, you can immerse yourself into the right AI solutions with our Xperience AI trail!

AWARDS INDUSTRY

Every year, we make sure to dedicate some time to the companies that truly went above and beyond –the brands that have set new standards and offered examples to aspire to in customer engagement. With the Engagement Solution of the Year award being presented, this is our chance to highlight the companies that are progressing the industry forward.

VOICE OF THE CUSTOMER WORKFORCE OPTIMIZATION

Voice of the Customer programs focus on using data collected from customer interactions to determine preferences and expectations, allowing you to provide them with the most satisfying service possible. We put a spotlight on Voice of the Customer programs at Call & Contact Center Expo, showcasing how effective they can be when utilized efficiently.

Optimizing your workforce means giving agents the capacity to do the best job possible with proper scheduling, effective training, performance monitoring, and sufficient rewards. Contact centers need quality operatives to succeed, which is why we have focused on workforce optimization at the 2024 event.

DIGITAL TRANSFORMATION EXPERT SPEAKERS

We’ve pulled out all the stops to curate an esteemed lineup of the very best in the business, each of whom have uniquely insightful seminars to present! Leading voices from the industry’s top companies will be offering distinct perspectives into every aspect of customer experience, call center operations and more, providing inspiration and guidance in equal measure.

CONTACT CENTER IS A SERVICE

Contact Center as a Service (CCaaS) is the service of providing cloud-based platforms for businesses to use as their call and contact centers, without the need for masses of hardware or additional space. The event will provide a platform for CCaaS brands to showcase their diverse approach to this fast-growing sector of the industry.

By attending Call & Contact Center Expo you can maintain a competitive edge in today’s crowded marketplace and be at the top of your technological game. We highlight products and services that are taking over the industry, for many this means embracing full-scale digital transformation, integrating technology into all areas from personalization to automation.

CC WOMEN CONSUMER INSIGHTS

CC WOMEN

Call & Contact Center Expo pioneers women within the customer service and engagement sectors! As we see a rise in women in high-ranking positions across the industry, we want to set some time to advocate these successes!

KEYNOTE SPEAKERS

At the Call & Contact Center Expo, we have the pleasure of hosting an impressive lineup of experts in the field of customer experience. With a range of insights from leveraging artificial intelligence to enhancing human interactions, delivered by experts from some of the world’s leading companies in this sector, these seminars will offer unmissable parcels of knowledge for our attendees to unwrap and absorb.

KAMALA MANJU KESAVAN VISA

A Journey Of Customer-Centric Digital Transformation With Cloud And AI Integration

Digital transformation in software development, coupled with cloud computing and artificial intelligence (AI), brings a synergistic approach to integrating customer feedback. Cloud platforms offer scalable and collaborative environments, enabling efficient feedback collection and dissemination. AI-powered analytics processes this feedback, extracting actionable insights. This dynamic interaction loop, fueled by cloud and AI technologies, enhances adaptability, accelerates development cycles, and ensures that customer experiences are not only heard but profoundly influence the evolution of digital so.

KEYNOTE THEATER 1 / WEDS 2:00 & THURS 11:00

PAOLA CAVALLERO SMILE CX

Solving the Dilemma: Tech Driven Interactions for Efficiency of Human Governance?

In the era of cutting-edge technology, the dilemma is clear: Should businesses move towards tech driven interactions, sacrificing the human touch for efficiency, or is there a way to strike the perfect balance?. Learn how technology and humans can work together with a key objective: increase CX.

KEYNOTE THEATER 1 / WEDS 12:30 & THURS 1:15

SCAN THE QR CODE THE FOR MOST UP-TO DATE LINEUP!

ROHAN SHARMA ZENOLABS.AI

How CXOs Are Capitalizing on AI to Transform Cost Centers into Revenue-streams

In today’s rapidly evolving digital landscape, forwardthinking CXOs are harnessing the power of artificial intelligence to redefine traditional business models. By intelligently leveraging AI, they’re transforming once static operational cost centers into dynamic revenue streams. This strategic pivot not only optimizes existing resources but also unlocks new avenues for growth and profitability, marking a significant shift towards more agile, data-driven decision-making in the corporate world.

KEYNOTE THEATER 1 / THURS 11:45

AGENDA KEY

WEDNESDAY APRIL 24TH

THURSDAY APRIL 25TH

ADITYA KEJRIWAL CARDINAL HEALTH

Managing Customer Experience in Healthcare

Healthcare products are becoming commoditized, and a growing focus on Customer Experience is expected by customers.

Aditya Kejriwal is a seasoned transformation leader with over 22 years helping organizations transform operations and reduce cost by up to $100M by leading global labor arbitrage, data and digital transformation, automation and customer experience initiatives. He currently leads the customer insights strategy for Cardinal’s direct to consumer business with a priority on building a customer centric culture.

KEYNOTE THEATER 1 / WEDS 11:00

ASTHA PUROHIT WALMART

ERICA DOROSIN ARISE

Unlocking Futuristic CX: From Innovation to Transformation

Want to know how Spacely’s Space Spokets keeps its customers happy? We’re already living in the world William Hanna envisioned in “The Jetsons” with video calls, robotic vacuums, and tablet computers as a part of our everyday lives. It’s time to modernize CX to match.

The good news is the future of CX is also here offering powerful new workforce management tools, GigCX, Generative AI, and more. Come join and learn more about these exciting innovations and how you can harness them with ease to drive cost out of your contact center.

KEYNOTE THEATER 1 / WEDS 2:45 & THURS 2:00

Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support

In an era where customer expectations are at an all-time high, the integration of Artificial Intelligence (AI) into customer service isn’t just an innovation, it’s a necessity. “Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support” delves into the transformative power of AI in revolutionizing customer experiences, particularly in the retail sector.

This talk will explore the critical facets of AI-driven customer service, from its current state to future possibilities. We will begin by examining the impact of AI on retail customer service, navigate the roadmap to AI integration in customer service along with a strategic framework for incorporating AI technologies, covering essential topics such as choosing the right AI tools, training staff, and seamlessly blending AI with human touch-points.

KEYNOTE THEATER 1 / WEDS 11:45

SPONSORED BY

Along with creating a platform for a diverse range of products, services, and insightful points of view, Call & Contact Center Expo also offers an amazing space for professionals to network within. From multinational owners to investors, the breadth of visitors ensures there are countless conversations to be had and connections to be made.

With experts from various sectors of the industry, including telecommunications wizards, C-level decision makers, and cloud-based technology specialists, there will be so many opportunities to grow your contact book for the better. In the dedicated Networking Area, sponsored by Covisian, you can gain invaluable insights, cultivate exciting collaborations, and learn about alternative engagement strategies.

We have collated some top tips for you to make the most of the networking opportunities presented to you at the event!

Knowing what you’re looking to gain from the event will help you to engage and steer conversations that will be most beneficial to you! Have you connected on LinkedIn? Sharing your attendance can build exposure for you and your brand and allow you to arrange onsite meetings!

Attendees in the networking space are all looking for the same thing as you, to chat! Get your business cards ready, grab a coffee & network with like-minded professionals!

INTRODUCE YOURSELF BEFORE YOU ATTEND ASK QUESTIONS

The team at the Call & Contact Center Expo are on hand to help! We can help you find the exhibitor you’re looking for, the updated seminar sessions and even introduce you to experts across the industry! Come and meet us on the show floor and we can show you around!

Open-ended questions can be a great way to steer conversations, especially around key industry trends. Not only will this help in networking but will also help you engage and learn from others!

DON’T SPREAD YOURSELF TOO THIN FIND THE NETWORKING AREA

It’s better to have fewer high quality conversations than rushing to speak to as many people as possible and gaining nothing from your conversations! Share your business cards and follow up after the event, who knows what lasting connections could be formed post show!

XPERIENCE AI

With an estimated 75% of brands implementing AI by 2025, we have given a focal point to some of the expert AI solutions showcasing at the Call & Contact Center Expo!

Here’s a sneak peek at some of the exciting tech solutions that will be on show this year!

DEEPGRAM

BOOTH NO.5040

Deepgram is a foundational AI company developing the essential building blocks for Language AI. We give any developer access to the fastest, most accurate transcription and language understanding models with just an API call. Learn more at deepgram.com.

CALLSPOT.AI BOOTH NO. 7026

CallSpot.ai is the World’s First “Human Like” AI Conversational Caller AI callers that can hold a conversation, empathize, and persuade just like a human, sometimes even better. Its comparable to hiring 5,000 sales reps who dont need to be managed, have unlimited memory, and work 24/7.

ROWBOTAI BOOTH NO.6051

RowBotAI is the leading provider of conversational voice and text for contact center content.

Our generative AI agent assist voice platform reduces attrition by 50% and enhances customer satisfaction. The platform deploys and integrates in minutes.

UNIPHORE BOOTH

NO.4020

Uniphore is the first built-for-scale, AInative company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data.

MIAREC

BOOTH NO.7060

MiaRec is a global provider of Conversation Intelligence and Auto QA (Automated Quality Management) solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence.

BIGPROFILES

BOOTH NO.2024

BigProfiles is a tech startup. Thanks to its machine learning algorithms, our Artificial Intelligence Platform can predict the purchase probability of each prospect or customer in a list or in your CRM, helping to increase sales and conversion rates, while reducing costs and processing time.

SOCIAL MEDIA SOCIAL MEDIA

We couldn’t put on such an amazing event without the support from our partners and sponsors!

PARTNERS&

We would like to take the opportunity to thank each and every one for their ongoing support throughout the year!

&SPONSORS

SILVER SPONSORS

KEYNOTE THEATER SPONSOR

ENGAGEMENT SOLUTION OF THE YEAR

This award is reserved for the company that’s proved to offer consistently exceptional service in terms of facilitating smooth customer engagement. With our shortlist of nominees announced, each of whom offer their clients reliable and trustworthy solutions 7033

INDUSTRY AWARDS

The 2024 Call & Contact Center Expo Award honors achievements in communication and customer support innovation. We make sure to set aside some time to celebrate the top talent, groundbreaking products, and industry advancements of the last year. With this pretigious award available, our panel of distinguished judges will decide which exhibitors should walk away with this exclusive award!

THE SHORTLIST FOR CALL & CONTACT CENTER EXPO ANNUAL AWARDS HAVE BEEN ANNOUNCED!

NAVIGATING YOUR WAY TO THE CALL & CONTACT CENTER EXPO

LAS VEGAS CONVENTION CENTER

3150 PARADISE ROAD, LAS VEGAS, NV 89109

The Las Vegas Convention Center (LVCC) is located adjacent to the Las Vegas Strip. The venue has easy access and parking spaces available for over 10,000 cars. Parking spaces for the handicapped for both regular vehicles and vans are available at the facilities for properly identified vehicles.

The Las Vegas Convention Center is located just 4 miles from the airport.

USING THE MONORAIL

Directly connected to several Strip resort hotels as well as the Las Vegas Convention Center, the Monorail is the easiest, fastest and most convenient way to get from one end of the Strip to the other in just minutes. Trains arrive every few minutes at each of our seven stations: MGM Grand Station, Bally’s/Paris Las Vegas Station, Flamingo/Caesars Palace Station, Harrah’s/TheLINQ Station, Las Vegas Convention Center Station, Westgate Las Vegas Station and SAHARA Las Vegas Station.

TRAVEL BY SHUTTLE

DIRECTIONS TO CCLV

The Las Vegas Convention Center (LVCC) is located at 3150 Paradise Road, Las Vegas, Nevada 89109. Follow these tips if you’re driving to the Center:

Allow plenty of time to drive to the Center. Peak travel times are from 8:00 am – 10:30 am and 4:30 pm – 6:00 pm.

Know where you are going. If you are unfamiliar with the roadways, plan your route prior to departure.

The Las Vegas Convention Center is home to multiple activities, concerts, conventions and meetings for many prolific businesses. There is an airport shuttle service that will take you directly to the LVCC and back.

Overcoming language barriers between agents and customers

Voice is the foundation of effective call center communication and the quality and comprehension of voice communication can make or break a customer experience.

Despite substantial investments in speech and accent neutralization training, many listeners have difficulty comprehending offshore agents.

Introducing AI Accent Localization

Utilizing real-time inflection changes, AI Accent Localization helps customers better understand agents by dynamically changing agents’ accents into the customer’s natively understood accent. This scalable, out-of-the-box solution works across 100s of communication platforms and, with the click of a button, empowers agents to communicate more effectively by focusing on conversations rather than their speech.

About Krisp

Noise and Echo Cancellation Background Voice Cancellation Accent Localization

Krisp customers experience:

Krisp’s Voice AI technology processes more than 75 billion minutes of conversations per month, improving the productivity and efficiency of call centers everywhere with: increase

Private and secure Call Center Transcriptions

Central deployment and management Insights, and analytics

Krisp’s technology supports our vision of leveraging AI to deliver better experiences for our clients’ customers. Our group is committed to driving grounded innovation through partnerships that empower CX improvement, and Krisp is a valued partner on this roadmap.

Olivier Camino Global COO at Foundever

KEYNOTE THEATER 01

Aditya Kejriwal | Cardinal Health

Astha Purohit | Walmart Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support

Paola Cavallero | Smile CX

Dennis Wakabayashi | Global Voice of CX

Kamala Manju Kesavan | Visa

Erica Dorosin | Arise Unlocking Futuristic CX: From Innovation to Transformation

Kamala Manju Kesavan | Visa

| Zenolbas.AI

Vicki Brackett & Leslie O’Flanaghan | Women in CX Panel

Paola Cavallero | Smile CX

Erica Dorosin | Arise Unlocking Futuristic CX: From Innovation to Transformation

Awards Ceremony

SEMINAR THEATER 02

SEMINAR THEATER 3

Patricia Thaine | Private AI

Building Customer Trust in the Generative AI Era

Barbara Dondiego | AVOXI

Proactive Disruption: The Playbook for Modernizing Enterprise Voice Infrastructure

Brandon Greene | CCT Solutions

How AI Can Enhance CX in the Call Center

John Ortiz | MiaRec, Inc.

Revolutionizing Quality Assurance: The Power of Generative AI

Jennie Norviel | Rubrica Testing Assessing Language and Communication Skills Before You Hire

Chris Mounce | Evaluagent Mapping Mastery: Navigating the Journey from New Agent to Expert

Isaac Shloss | Contact Center Compliance Corporation

Caller ID Mislabeling & Remediation Challenges | STIR/SHAKEN Updates

Greg DeVore | ScreenSteps

Create a Knowledge Transfer Strategy that Onboards Agents 50% Faster

Larry Longhurst | VERIDAS Digital Authentication Solutions S.L. Voice Biometrics Streamlines Agent Verification, Ensuring Efficient Benefits Delivery.

Yalim Eristiren & Jeffrey Guymon | SESTEK

Let Knovvu Analytics & AQM Help You in Your Journey for a Great CX & EX

Namratha Nandagopal & Joshua Schechter | Amelia

How Can AI help you? Leveraging Generative AI to Enhance Customer Experiences and Be More Than Just a Q&A Bot by Taking Action on Common and Complex Tasks.

11:00 - 11:30

11:45 - 12:15

12:30 - 1:00

1:15 - 1:45

2:45 - 3:15 2:00 - 2:30

11:00 - 11:30

11:45 - 12:15

12:30 - 1:00

1:15 - 1:45

2:00 - 2:30

Michael Cibelli | PolyAI The Contact Center of the Future: How AI, Data, and Automation Will Meet to Yield the Best Customer Experience

Sanjeev Sahni | eGain The Knowledge Foundation: Take GPT from Transformer to Transformation

Jason Ten-Pow & Sean Albertson | bespokeCX How Top Brands Map Customer Journeys to Improve Customer Satisfaction and Reduce Efforts

Rod Edwards | Laivly Overcoming The Top 5 Barriers To AI & Automation Adoption in CX

Juan Rojas | BigProfiles

& Telesales: Strategies to Enhance Revenue with Predictive Modeling

Vijai Shankar | Uniphore Building Your AI Blueprint for Customer Experience

Cheryl Odee Helm | Helm Communications, Inc. Metrics that Matter: Ensuring Measurable Success in CX,EX,BO

Ken Kalb | RowBotAi Agent Assist in a Real-World Contact Center

Michael Cibelli | PolyAI The Contact Center of the Future: How AI, Data, and Automation Will Meet to Yield the Best Customer Experience

Kevin Leman | Flexday AI Tackling the UAF - User Annoyance Factor - Through Proven AI Solutions

*Content and speakers are subject to change, please visit www.callandcontactcenterexpo.us/speakers/ for the latest

EXHIBITOR LISTINGS

1stPoint Communications

2061

ACC Premiere

9034

At ACC Premiere, we deliver exceptional customer care to companies who view service as a business differentiator. We provide outsourced contact center services to the world’s most trusted brands, delivering customer service experiences that drive loyalty and high customer lifetime value.

PremiereResponse.com

973-632-7514

Access-Salud

3020

Access-Salud is a fully bilingual (Spanish/English) business process outsourcing company specialized in virtual assistance for companies in the health area. We manage the tasks that demand time, money, and personnel from medical practices on their behalf so they can focus on their actual craft. access-salud.com/home

855-203-3622

Alignment Advantage Group

8026

Award-winning call center & culture consultants using scalable, field-tested strategies from F500’s & others to help company leaders improve their revenue, customer loyalty, and employee engagement using our ‘C’s of Success’ culture methodology that reliably delivers bottom-line results.

AlignmentAdvantageGroup.com

805-253-2533

Amelia

8030

Amelia conversational AI platform is trusted by global enterprises to automate processes, improve customer experience, and optimize business outcomes. By leveraging the power of our Conversational AI platform your company will elevate customer engagement, empower employees, and transform operations.

amelia.ai

212-708-5500

Arbeit

6006

Introducing NumberLab by Arbeit, a patent-pending technology that can triple your answer rates! Our state-of-the-art tool not only identifies how your calls are labeled on consumer devices but also eliminates negative labels like Potential Spam or Scam, by continuously monitor your numbers! arbeitsoftware.com

8444444401

Arise Virtual Solutions

7032

Arise Virtual Solutions is the leader in Gig-CXM, connecting your Brand with the largest network of gig-economy Service Partners in the industry. arise.com

855-274-7301

Ask the Agent, Inc.

5070

Modernize your call center and website engagement with the leaders in Interactive Video Streaming & AI powered Avatars for futuristic customer service that meets the demands of today. Visit us for a Demo and discuss how we can customize an integration for your organization. asktheagent.com

Assembled

6040

Assembled is the only support ops platform that’s designed to prepare you for anything. Assembled workforce management and vendor management enable accurate staffing decisions, ease and control in scheduling, and crystal-clear visibility into data that helps improve performance and productivity.

assembled.com

(415) 320-6583

AtPoint group

8042

AtPoint offers customized, cost-effective outsourcing services with a focus on quality and efficiency. With over 25 years of experience, we specialize in sales, customer service, technical support, and more, leveraging advanced technology and a skilled team to meet diverse client needs. atpointgroup.com/home

386-871-3300

Automated Business Solutions

6008

ABSI is reinventing BPO industry standards through superior levels of communication, conduct, technology, and security. Find out more about how we can take your company G.L.O.B.A.L. absiteam.com

877-483-5750

AVOXI

6050

AVOXI offers cutting-edge cloud voice solutions for seamless customer communication worldwide. With extensive global coverage, versatile number options, and advanced software, AVOXI empowers 5000+ clients to optimize contact center operations. Our dedicated team ensures top-notch service 24/7/365. avoxi.com

+1 (770) 937-9735

Awaken Intelligence Ltd

3024

**Introducing** Awaken will be showcasing our brand new agent assist technology, Awaken CoPilot, at this years show. Awaken Intelligence has built a suite of AI-powered agent guidance and conversational analytics software tools for contact centres. awaken.io

+442070787518

Balance Staffing

7008

Balance Staffing is Obsessed with your Success! From traditional CSR roles to license-in-hand individuals, whether on-site or virtual, we’re ready to fulfill your steady state or seasonality staffing needs quickly. Partner with a firm that takes the risk out of staffing - partner with Balance. balancestaffing.com (209) 474-1379

bespokeCX

5012

bespokeCX seamlessly integrates both online and offline customer interactions, creating a holistic customer journey map. This enables agents to access real-time customer insights, enhancing their ability to handle cases effectively and improving overall contact center performance. bespokecx.com 407.668.0808

BigProfiles 2024

BigProfiles is a tech startup. Thanks to its machine learning algorithms, our Artificial Intelligence Platform can predict the purchase probability of each prospect or customer in a list or in your CRM, helping to increase sales and conversion rates, while reducing costs and processing time. bigprofiles.com

+1 929 999 4184

Bill Gosling Outsourcing

5024

We’re a leading global customer experience and full Omni Channel solutions provider. With over 65 years of experience in the outsourcing industry, we are trusted by dozens of global brands to do the right thing by being flexible, innovative, and always solutions oriented.

billgosling.com (727) 370-5769

Broadband Dynamics

7015

BBD is a facilities-based voice carrier and Cloud Software provider catering to large enterprise customers & call center based companies. We count some of the largest financial services companies, collection agencies, market research firms, political polling firms, & BPO providers in NA as clients.

broadbanddynamics.com 4809410444

Call Matrix Services 3042

The Worlds newest and most advanced call data and analytics software for all of your marketing needs.

call-matrix.com

Call Simulator 5073

Call Simulator™ is an immersive Conversational AI and Generative AI SaaS simulation platform designed to develop core competencies and prepare call center agents for real-world scenarios through conversation-based training. callsimulator.com

404.713.3147

CallSpot.ai

7026

CallSpot.ai is the World’s First “Human Like” AI Conversational Caller for sales. AI callers can hold a conversation, empathize, and persuade just like a human, sometimes even better. Its comparable to hiring 1,000 sales reps who dont need to be managed, have unlimited memory, and work 24/7. callspot.ai

9707441802

CBE Companies

7033

Revolutionize your customer service capabilities and streamline your business operations with our premier call center outsourcing services. Entrust our skilled professionals to embody your brand values and deliver exceptional customer support, empowering your business to achieve growth and success.

cbecompanies.com

3198331385

CCT Solutions

8060

CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. Cct-solutions.com +1 877-867-6740

Centrical 3060

Centrical is the Performance Experience Platform, powering best-in-class customer experiences for the worlds leading brands through frontline agent and team alignment, engagement, and performance optimization.

centrical.com

sales@centrical.com

7022839568

Client Consent

5020

Client Consent is a global business processing outsourcing firm that offers 24/7/365 professional services including an inbound and outbound call center, sales, admin support, and lead generation. We work with leading companies in Finance, Insurance, Legal, Energy, Medical, and Home Improvement. clientconsentsc.com

2014584603

Cloud Tech Gurus

2030

Cloud Tech Gurus comprises 50+ contact center consultants (Gurus) and hundreds of cutting-edge, impactful solutions providers and outsourcers. We provide a smarter way to source contact center solutions where we take on 70% of your sourcing workload, all at no cost to you. cloudtechgurus.com

602-975-4321

CloudFon

5011

CX, Omnichannel, Contact Center Software, Call Center, Customer Engagement, Customer Support, Customer Experience, Automation, Chat Bot, AI, Unified Inbox, Mobile, VOIP, Business Phone, Unified Communications, CRM Integrations, Cloud, and digital-first cloudfon.net

+86 18667815580

Collective Solution

5052

Collective Solution (CS) offers a human approach to contact centers. We set out over two decades ago to help all-size businesses scale rapidly with an excelling customer experience. Currently operating in 4 countries, CS offers an all-inclusive tailored service for your companys needs. collectivesolution.net

7138702000

Commerce.AI

3026

auto-Mate™by Commerce.AI is the industrys first Generative AI Framework built to automate the Contact Center. auto-MATE™ integrates with over 170 applications to extract CX Data insights and includes over 1000 pre-built Gen AI powered automated contact center workflows. commerce.ai

6504924959

Confie BPO

4021

Confie BPO - Your trusted Nearshore BPO partner and award-winning call center in Tijuana. We offer top-quality voice and non-voice services and tailored solutions for your business needs. We have over 1,400 bilingual employees and are PCI/HIPAA compliant. Maximize your potential now! confiebpo.com

800-684-2276

Contact Center Compliance

3032

Contact Center Compliance, industry leader in call deliverability & TCPA reputation management with compliance and call deliverability solutions to protect brand reputation and reach more buyers. We have protected clients from over 85 billion calls and texts over the last 20 years. dnc.com

888-682-8086

ContactCenterWorld.com

4070

The Global Association for Contact Center & Customer Engagement Best Practices - the place to network with our 225,000 professional members, learn best practices, compete in industry awards, to get all the latest news, articles, and information from our industry. Join today

ContactCenterWorld.com

CSS Impact

4023

Elevate your Contact Center to the forefront of technology-driven excellence with CSS IMPACT. With quality, performance, first-call resolution, unparalleled customer retention, and significantly reduced agent handle times is now powered by cutting-edge AI and GPT-like applications and interfaces. cssimpact.com

2132682557

CW Neon Now

3052

Neon Now is the perfect partner for your AI driven customer experience center powered by Amazon Connect and AWS.

neonnow.us

9048813995

Dataworkz Inc

7050

Fastest path to Generative AI outcomes for Service Automation. Maximize productivity by aggregating & summarizing data from various data sources on demand as request come in. Auto generate predictive answers with attribution and explainability. Shorten time to resolution and reduce cost per ticket. dataworkz.com

408-891-2671

Deepgram

5040

Deepgram is a foundational AI company developing the essential building blocks for Language AI. We give any developer access to the fastest, most accurate transcription and language understanding models with just an API call. Learn more at deepgram.com. deepgram.com

415-301-3720

DialedIn

4011

For two decades, ChaseData Corp NOW DialedIn has focused on designing and supporting the most advanced but easy to use call center software in the industry. With the advent of cloud based technology, our scalable, flexible call center software is available to companies both large and small. chasedatacorp.com

888-739-8218

DivvyUp

4063

The custom sock company. divvyupsocks.com

1234567890

DROP

7030

Drop is the best solution for your ringless voicemail and SMS needs. Stop dialing for dollars, maximize your call agents’ time by handing them quality inbound calls. Drop offers a high delivery rate, and will beat any other platform’s pricing. drop.co

6304015235

Drop Cowboy

8034

Revolutionize your business communication with our all-in-one software suite. Seamlessly integrate ringless voicemail, SMS, auto dialer, predictive dialer, fax services, CRM, call tracking, and toll-free numbers. Bring your own carrier solutions available. dropcowboy.com

855-550-1992

Education at Work

6027

Education at Work is a nonprofit that helps students graduate with more work skills by connecting them with flexible, paid employment opportunities. Our learn and earn model generates career outcomes for students and provides employers with a skilled workforce to address early talent needs.

educationatwork.org

480-566-2200

eGain

5060

eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www. egain.com for more info. egain.com/contact-us (408) 636-4500

eSkill Corporation

9050

The eSkill Talent Assessment PlatformTM is a powerful assessment solution that helps you screen large volumes of candidates and instantly identify those who are best qualified, create training plans for employees and new hires, and identify and address knowledge gaps across your organization.

eskill.com (978)-708-4589

evaluagent

4050

evaluagent’s award-winning Automated Agent Improvement and Engagement Platform, evaluagentCX, helps contact centers improve the quality of sales and service interactions and provide an elevated and differentiated Customer Experience (CX). Visit our stand to learn more!

evaluagent.com

+44 7985 976517

eXPerience Plus, Inc.

2040

Why eXPerience Plus? Outsource with XP+ & your business can expect streamlined operations, lower cost & optimized AI driven business processes. We have agents for inbound/outbound support, sales, e-commerce, accounting and medical work. Based in Cebu, Philippines and Cerritos, California, USA. xp-plus.com

5626794680

Exquisite Solution Limited

7034

Our Company and business overview, products & services: We are a Business Process Outsourcing (BPO) company, offering Outsourced Call Centre Services as well as Outsourced Human Resource services including Payroll Management, Recruitment and Selection, Corporate Training, as well as offer

Short exquisitesolution.com

+256 414533414

Ferro Technics Inc.

2004

Ferro Technics Inc. provides highly specialized consulting and certification trainings services in the field of cyber-security, cloud security, risk management CMMC, and ISO27001 implementation. Ferro Technics is dedicated to help organizations counter internal and external threats to their assets by helping them develop policies, processes, business continuity, disaster recovery and incident management plans.

ferrotechnics.com

416.297.0001

FH Cann & Associates

6031

FHC is a pioneer in innovative customer contact solutions. We provide strategies to support contact center and transparent back-office solutions. FHC maintains a robust compliance management system and has proven experience scaling high volume operations providing skilled and knowledgeable agents.

fhcann.com

781 361 0561

First Orion 3025

First Orion creates forward-thinking solutions that deliver confidence in mobile communications. We equip carriers with the tools needed to vet scammers and revolutionize the way people use their phones.

firstorion.com

501-358-4061

Flexday

6024

Meet Flexday at the leading contact center expo! Revolutionizing customer service with AI, our product streamlines and automates complaint handling, enhancing internal and external engagement. Discover efficient, innovative solutions at our booth for the ultimate customer experience. flexday.ai

3319990234

Gipson Cyber

6026

Good Call International BPO

6003

We are a business process outsourcing company located in the Philippines we specialized in sales and customer service goodcallpro.com

818-318-2579

Got it AI

6000

Recognized as a leader in Conversational AI for providing automation in hours to days and not months, Got It AI has built the world’s first Autonomous Conversational AI that AutoDiscovers Virtual Agent unique to your enterprise for customer support and contact center automation use cases. got-it.ai

Helm Communications Inc

9024

Inbound Inc

8022

8484447471

Intelliante

7052

Intelliante is the fastest way to hire reliable service stars. Implement accurate, bias-free contact center hiring solutions in minutes. Performance-driven tests let applicants show their talent. Our adaptive algorithms optimize hiring precision for KPIs, retention, or both based on your goals. intelliante.com

888.824.2637

Jabra

7040

Jabra has over 150 years of experience in providing award-winning headsets and networking solutions. We strive to improve customer/agent experiences and decrease average handle time to provide excellent customer experiences. We accomplish this through the development of real-time analytics and outstanding hardware solutions. We provide better customer experiences by empowering the agent. jabra.com

1-800-327-2230

Journeyfront

6002

Journeyfront is a data driven hiring platform designed to help you hire top talent fast. Make it easy to screen, interview and hire the best candidates while leveraging data and analytics to continuously streamline the hiring process. journeyfront.com 801-642-2297

Joy Systems

5030

Joy Systems a refurbishing company with 21 years of experience with the ability to provide deep inventory as well as a variety of portable or desktop computers at very affordable prices with a 1-year warranty. The largest Microsoft Authorized Refurbisher in the U.S. with over 32 Microsoft awards. joysystems.com

732-907-1590

Krisp

6021

Krisp pioneered the world’s first AI-powered Voice Productivity software that enhances voice communication through audio cleansing, noise cancellation, accent localization, and call transcription and summarization. No other solution offers full privacy across all audio hardware configurations. krisp.ai/contact-center (415) 870-6007

Laivly

7073

Laivly is defining the future of CX technology with SIDD, a digital intelligence that combines generative AI, machine learning, and automation to unlock new levels of customer care as an agent assist tool or an autonomous digital worker - with no API required. laivly.com

Leaping AI

7051

Leaping AI automates inbound sales calls in call centers. We offer an enterprise platform that allows clients to design voice and chatbots that can do end-to-end sales and customer service calls fully autonomously.

leapingai.com

0049 15221601938

LIVEY Technologies LLC.

5050

LIVEY Technologies is a high-tech company from Delaware, USA with global presence and reach. LIVEY specializes in design & manufacturing of Wired and Wireless Headsets, Webcams which are mostly used in the Contact Centres & offices world-wide. LIVEY’s products are known for its superior quality and affordability! livey.us

+1-302-599-0656

MDS Global IT Managed Services

3051

MDS Global IT provides 24x7 Managed & Professional Services for Voice & Contact Center solutions. Services include custom IVR/CTI development, AI/BOT virtual agent, architecture, cloud migrations, upgrades, and configuration. Product specialties include Cisco OnPrem, Webex Calling, and WebexCC. mdsglobalit.com

+1-469-214-8900

Meera AI

3041

Meera is an AI text messaging platform that uses human-like messages to automate 80% of your teams busy work. Meera engages prospects automatically, nurtures them until they are ready to talk to sales and then either schedules a meeting or transfers a call directly to a member of your team.

meera.ai

(604) 243-0470

MiaRec

7060

MiaRec is a global provider of Conversation Intelligence and Auto QA (Automated Quality Management) solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence.

miarec.com

408-580-0150

MOJO-CX

5041

MOJO-CX is for Contact Centre Leaders who need to reduce costs, increase revenues and improve quality through cost effective means. We use AI to increase employee productivity through real-time conversational and coaching prompts that empowers agent performance. tmac.ai

+4403334444999

MySource Solutions

8020

MySource has emerged at the forefront of professional BPO providers and offshore outsourcing, with headquarters in vibrant Kansas City, MO, and an operational powerhouse thriving in Cebu, Philippines. mysourcesolutions.com

844-468-3330

Nextiva

3044

Nextiva powers 100,000+ businesses and billions of conversations with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms how businesses engage with their customers. Their commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.

nextiva.com

(800) 799-0600

NICE

4000

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. nice.com

801-320-3200

NobelBiz, Inc.

4025

NobelBiz revolutionizes Contact Centers with state-ofthe-art solutions like Omni+ and Voice Carrier, backed by 20+ years of expertise. Nobelbiz guarantees reliability, innovation, and seamless performance, ensuring businesses thrive even in the most demanding environments. nobelbiz.com

7604050105

Nullafi

5074

Nullafi is a fast-growing provider of data security software that helps easily protect sensitive data without business interruption. Nullafi helps solve data access management, security and privacy compliance, fraud, and insider threats, with unprecedented visibility and control over data access. nullafi.com (847) 250-6398

Number Sentry

5025

Number Sentry’s outbound call solutions Get Better Answers for your contact center - starting with our Number Guard service.

NumberSentry.com

Number Verifier 3010

Prevent spam tags from eroding answer rates and damaging consumer trust! Number Verifier offers a complete call deliverability solution that monitors call attestation levels and identifies and remediates numbers wrongly tagged as spam by carrier algorithms, dramatically increasing answer rates.

numberverifier.com

888-964-1616

Observe.AI

5014

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention. observe.ai

PerfectVision

7011

A master agent in the telecommunications space serving over 3,000 dealers selling commercial and residential customers with home internet, video, and home solutions.

perfect-vision.com

19724394038

Pipkins, Inc

9020

Pipkins, Inc is a WFM supplier for call centers and back-office solutions. Made in the USA since 1983 for complex omni-channel environments. From scheduling to absence management, it increases effectiveness and efficiency for industries of all sizes. Ask about our fully integrated CCaaS offering. pipkins.com

314-469-6106 Ext.701

PolyAI

7014

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.

poly.ai/about

+1 973 4547167

Preamble

4051

Private AI

6025

Private AI’s industry leading de-identification technology is the best in the world at finding, redacting, and generating synthetic PII within structured and unstructured datasets. We hit 99.5%+ accuracy in 52+ languages across 50+ different entity types, and deploy on premise or in the cloud. private-ai.com

ReadyMode

5033

Readymode, a cloud based, all-in-one predictive dialer software that intelligently connects sales and call center agents with more leads in less time, helping to make more connections and maximize agent productivity - all at an affordable cost. See what makes us the industry leader at readymode.com. readymode.com

+1 800-694-1049

Reddy

7061

Reddy gives an AI edge to your whole team, while saving you 500+ hours on setup. Upload your calls, chats, or training materials, and get set up in five minutes with Live Assistants, Training Simulations, and Automated QA. Schedule a demo to see your custom AI in action from a single call recording! reddy.io

+1 415 985 0833

Reliant Teleservices

6020

Discover a cost-effective call center solution. We developed our call center services to be customizable - to fit your exact requirements. We dedicate ourselves to building customer-focused plans all at an affordable rate. Our professional and skilled US-based agents provide a true extension of you.

reliantteleservices.com

7244656075

Reward Builder

3000

Reward Builder, powered by EE Incentives, is a recognition platform for companies of all sizes to design and deliver personalized rewards to their employees and customers. Recipients redeem their reward for whatever appeals to them most - gift cards, physical or virtual prepaid cards, and products.

rewardbuilder.com

423-531-4242

RowBotAI

6051

RowBotAI is the leading provider of conversational voice and text for contact center content. Our generative AI agent assist voice platform reduces attrition by 50% and enhances customer satisfaction. The platform deploys and integrates in minutes. rowbotai.com

6192490632

Rubrica

5034

At Rubrica, our goal is to empower you to hire agents with the English language skills necessary for ensuring successful customer interactions. Rubrica’s team has more than 15 years’ experience delivering high-volume testing for contact centers. rubricatesting.com

Scorebuddy

5010

Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. scorebuddyqa.com

+1 (0) 877 8315526

ScreenSteps

6022

ScreenSteps is a knowledge ops solution that helps contact centers overcome agent onboarding & performance challenges by solving the root problem –an inability to effectively transfer knowledge to agents. With the right software & frameworks, teams can transform the way their agents work & train. screensteps.com (866) 275-7856

SecureLogix

3050

SecureLogix has been fully dedicated to ensuring enterprise voice security and call trust for over 20 years. We transform business outcomes by increasing answer rates on calls to your customers and protecting your enterprise and contact center resources from voice attacks, robocalls, spam and fraud. securelogix.com 210.402.9669

SESTEK

4040

SESTEK is a conversational automation company working on AI-powered solutions for customer service for over two decades. We develop conversational products built on speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe.

sestek.com

+1 781 400 0115

Shokz 3040

Shokz uses bone conduction technology in the most comfortable and versatile professional headsets, designed for all-day-every-day wear. Through an open-ear design, we deliver a solution to the single biggest complaint about professional headsets that’s gone unsolved until now: painful ear fatigue..

shokz.com

+86 189 9372 2432

SingleComm

SIngleComm is a web hosted, CCaaS platform provider that unifies all your voice-IB and OB, IVR, omnichannel and AI digital channels in one screen. singlecomm.com 8005108010

Smart Carrier 5000

The Smart Carrier platform takes the guesswork out of telecom compliance while simultaneously maintaining high ASR. Smart Carrier offers STIR/SHAKEN, AI AMD, AI Numbers, and more. These services work synergistically to determine the best path to reach the recipient with the least amount of risk.

smartcarrier.io 315-556-4800

Smile CX (a Covisian Company) 4030

Smile CX is the new revolutionar technology that finds the right balance between technology and humans to achieve the best customer experience ever. Smile CX belogs to Covisian Group, a tech company with more than 23,000 employees worldwide, with an expertise of more than 27 years in CX.

covisian.com

+39 0117501411

South EU BPO Solutions 6023

Explore the Power of Outsourcing in South Europe! Discover tailored and scalable solutions, competitive costs, and a large pool of talented experts ready to join your team, all with an added touch of European charm.

sonnecto.com (646) 970 1097

Stratosphere Networks 3034

Stratosphere Networks helps businesses bypass the traditional sales process and quickly find leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), customer experience (CX), digital transformation, business process outsourcing (BPO), managed IT and cybersecurity solutions.

stratospherenetworks.com 877-599-3999

Structurely 7024

Boost call center revenue per rep by 3x with automated conversational AI texting for lead follow-up and qualification. Structurely seamlessly integrates into your CRM/call center software, filtering qualified leads, and enabling reps to focus on high-potential prospects.

structurely.com

5157454965

TALKR.ai

7062

TALKR provides Call Virtual Assistants & helps organizations improve users interactions by revolutionizing Call Centers. Call Assistants as a service automatically handle 100% of a companys calls 24/7 and resolve 35%-85% in real time without human interaction.

talkr.ai/en

+33611318406

Tango 8040

Tango Card provides leading incentive-delivery technology to organizations in the B2B space. Globally, enterprise companies use this technology to deliver an extensive catalog of domestic and global e-gift cards as part of consumer loyalty programs, sales incentive programs. tangocard.com

1 425 761 1882

Telvista

6060

Telvista is a global BPO, founded in 1997 and opened its first call center in the Dallas, TX area. Telvista operates contact centers globally that support multilingual services (English, Spanish, French, German speaking customers, to name a few.) Telvista offers outsourced support to small, midsized, and large companies in such industries as Financial Services, Healthcare, Government, Cable, Retail, Technology, Telecommunications, Legal, Pharmaceutical, e-Commerce, and Travel. telvista.com

19033316081

Tenyx

4060

Tenyx delivers human-like voice AI agents that automate customer service functions for the enterprise. Leveraging proprietary AI technology, our solutions allow customers to dramatically reduce operating costs, increase conversions, and qualify leads while improving overall customer experience. tenyx.com

6508889360

The Louison BPO

7010

THE LOUISON BPO operates as an outbound and inbound call center; our service offerings covers all aspects of call center activities such as providing customer support, contract or fee-based telemarketing services, generating sales leads and market research.

thelouisonbpo.com

302-400-3302

Tomato AI

7025

Offshore agents can be hard to understand because of their accent. Tomato AI softens accents on calls in real-time, making agent voices clearer, and saving money by shortening calls. Deployment of the solution is simple (1) assessment (2) field test (3) rollout. Schedule time for a demo at tomato.ai

tomato.ai

(415) 264-5160

TrackDrive

5003

TrackDrive is the leader in Inbound Call Tracking and Intelligent Lead to Call Automation Platform using SMS, Email, Outbound Calls, and Voicemail. Transcription w/ Triggers. https://trackdrive.com/ sign-up We have also GUARANTEE no SPAM on your calls. https://VerifiedCallerId.com

trackdrive.com (855) 387-8288

Transaction Network Services (TNS)

5042

TNS, a market leader in robocall mitigation, provides an end-to-end ecosystem for protecting and restoring trust in voice. Its TNS Enterprise Branded Calling solution helps contact centers enrich consumer engagement making voice calling an integral part of an omnichannel customer experience program.

tnsi.com

703-453-8300

Uniphore

4020

Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data. uniphore.com (650) 352-5500

Venn

7027

Venn is transforming how companies enable remote workers with a secure workspace that protects and isolates company data from any personal use on any unmanaged device or laptop. This new approach eliminates the cost and complexity of VDI or the need to lock down devices.

venn.com

+1 732-387-5379

Veridas

6010

We are identity experts and digital security scientists committed to applying biometrics innovations to ensure that everyone enjoys the right to use their true identities to move freely through our complex digital and physical world. veridas.com

+34677428809

Vindaloo Softtech Pvt. Ltd.

3070

Pioneering VoIP software provider since 2016, VSPL excels in tailor-made solutions like contact center, IP PBX, softswitch, and softphone solutions. Empowering SMEs with seamless integration of the latest technologies, we deliver world-class support for streamlined operations and exceptional results. vindaloosofttech.com

+918140574252

VocalPoint Consulting Group, LLC

5026

VocalPoint Consulting helps business navigate the complex pathways of technology buying by providing expert insights, contract negotiations, and project management to ensure your services are installed on time and on budget.

vocalpointconsulting.com

3213321112

Vocodia Holdings

3073

Vocodia is a SaaS company that offers DISA, a software AI that can qualify leads, drive sales, and automate customer service. DISA sounds natural, works 24/7, and is cost-effective for businesses. vocodia.com

15614845234

Voxtelesys

8010

Voxtelesys stands at the forefront of VoIP telecommunications services, specializing in contact center APIs encompassing Voice, Messaging, and Fax solutions. Our Contact Center as a Service (CCaaS) solution is designed to boost productivity while optimizing costs through its suite of features. voxtelesys.com/cccexpo

844-822-3976

Winaxis LLC

2063

We are a world-renowned BPO in India, offering our cutting-edge services to start-ups, mid-size and multi-national companies since 2013. Our innovative, results-driven approach has revolutionized the way businesses of all industries, sizes, and locations run their operations.

winaxis.com

+1 813 665 6699

World Connection

5031

World Connection is a contact center outsourcing company with locations in the US and LATAM. We provide personalized support tailored to your needs. Our services include omnichannel customer service, sales, technical support, and more, ensuring an exceptional experience across all touchpoints. worldconnection.com

9497432689

X3TEC

6061

X3 TEC is a leading technology service brokerage with a team of experts that have a combined 75+ year track record of delivering end-to-end service. Recognized as a leader in Cloud Contact Center and AI solution provisioning, X3 TEC’s expertise has focused primarily on SaaS and Cyber Security. x3tec.com

888.995.1525

Yactraq

4024

Yactraq is based in Vancouver, Canada, and provides a best in class scalable voice analytics platform that enables brands to increase productivity in customer care, increase sales and revenue and better train an retain their agents across all types of call centers. Our omni-channel approach means we can also provide analytics for text based conversations.

yactraq.com

1-416-997-1839

Ziscomm Pvt Ltd

7070

Ziscomm Pvt Ltd offers expert compliance, finance, IT, and call center services. Visit us at Booth 7070, to discover how we can enhance your business efficiency and customer satisfaction. Tailored solutions, industry expertise, and dedicated support await you!

ziscomm.com

EXHIBITOR A-Z

Revolutionizing customer support with a flexible, on-demand workforce

Support at the speed of now!

Step into the future of customer support with a spectrum of technology that empowers you to meet your customers where they are. Embrace the freedom of choice and elevate your customer service game with our cutting-edge solutions.

The ultimate suite of tools to connect and follow-up with your ideal customers so you can build pipeline, shorten your sales cycle, and close more deals.

Exceed your sales target with ringless voicemail drops. EVERY TIME.

Over 90% of people listen to their voicemail, compared to 40% answering their phone and 10% opening an email.

Ringless voicemail generates 10% call-backs or website visits, for a very low cost per successful drop.

Recipients respond better given its not as intrusive as calls or text messages.

Successful for:

● B2B Lending

● Political / Fundraising

● Lead Generation

● Mortgage Lending

● Real Estate

● Recruiters

● Healthcare

www.drop.co

● Car Dealerships

● Solar

● Collections Agencies

● Travel

● Call Center Optimization / Inbound Call Generation

Customer Experience AI for Contact Centers

The only purpose-built LLM for contact centers.

Gain insights from 100% of customer interactions, maximize frontline team performance, and accelerate outcomes across the business with live conversation intelligence. Visit

Trusted by 300 of the largest, most innovative contact centers

HELLO

We’re SingleComm.

The Industry’s Most Complete Contact Center Solution

Stop by Booth 4030 and meet the leader.

Say hello to higher efficiency and unmatched customization. Meet us at Booth 4030 and see how we dial up results with the most affordable, comprehensive contact center solution.

Only CCaaS solution with real-time labor management

Only CCaaS created by call center professionals

ChatBOT technology with conversational AI, personalization, e-signature collection, and no-code implementation

SinglePane interface for scripts, integrations, and more

Consolidated omni-channel reporting and routing

Thousands of integrations

Millions of communications processed monthly

Stop by Booth 4030 for a live demo, swag, and a chance to win a pair of AirPod Max. Now you’re talking.