Restaurant Tech Live 2017 Show Guide

SHOW GUIDE & EVENT PLANNER

THE UK’S LEADING EVENT FOR THE EMERGING TECHNOLOGIES THAT ARE FORMING THE FUTURE OF RESTAURANTS

| 150 THOUGHTPROVOKING SEMINARS

| BUSINESS ADVICE AND INSPIRATION

| OVER 200 REVOLUTIONARY SUPPLIERS

The word’s top restaurateurs share their tech triumphs.

Receive expert guidance from the industry’s leading visionaries.

Discover the hottest new trends in technology for the restaurant sector.

SHOW SPONSORS

26 & 27

SEPTEMBER SHOW TIMES: 10AM - 5PM

WELCOME Welcome to the most revolutionary event the restaurant world has ever seen!

Over the space of two incredible days, Restaurant Tech Live will become the meeting place for all the visionaries and innovators reshaping restaurants all across the globe with their state-of-the-art products and services.

You have the chance to see the the future of dining, thanks to this unique platform that showcases the very latest tools, tech, systems and advancements from around the world, all under one roof.

Restaurant Tech Live is running alongside the Takeaway & Restaurant Innovation Expo, as well as Hotel Tech Live, and Bar Tech Live; to help you uncover the new technologies that are transforming the bars and hotels of the future.

We’ve managed to bring together some of the most progressive industry experts and forward-thinking minds, who are ready to share with you their insight, knowledge and the cutting-edge technologies that will change the way you run your business, attract customers and make your restaurant stand out from the crowd.

Street Food Live will also be returning, along with a brand new show, Coffee Shop Innovation, the UK’s only event for coffee shop owners to find the latest business advice, solutions and inspiration to grow, innovate and attract more customers than ever before.

Thank you for registering and we look forward to welcoming you to the show.

It’s guaranteed to be a phenomenal couple of days. Our show guide is packed full with the essential things you need to know to plan your day. Make sure you utilise this guide to ensure you don’t miss your chance to see, touch and test the technology that could transform your business.

Running alongside six other leading events for the hospitality sector, the show is THE ultimate destination in Europe for professionals working across the restaurant, bar, hotel, coffee shop, café and catering industries.

Here you will find everything you need to take your business to the next level, all under one roof, across two unmissable days. So, if you’re looking for the products, services, systems and technologies that will help you boost your profits, build your brand and grow your business, there really is no better place to be.

You have the chance to see the the future of dining, thanks to this unique platform that showcases the very latest tools, tech, systems and advancements from around the world, all under one roof.

What ’s On ?

TO RESTAURANT TECH LIVE 2017 @RestTechLive

EXPERIENCE AN EXHIBITION LIKE NO OTHER… | HEADLINE SPEAKERS Listen to the industry’s most innovative and influential figures as they pass on their peerless knowledge and advice.

#RTL17

| PANEL SESSIONS Join our panel of esteemed experts and specialists as they discuss the industry’s most pressing questions and breakthroughs.

| SEMINAR SCHEDULE Benefit from an unparalleled schedule of seminars presented by the very best speakers and come away with everything you need.

| TECHNOLOGY INNOVATION AWARDS These awards are celebrating the industry pioneers who have broken boundaries with their cutting-edge and progressive innovations.

| INDUSTRY LEADING SUPPLIERS Interact with the finest suppliers from around the world, who will be exhibiting their products, services, concepts and solutions.

| THE RESTAURANT & BAR DESIGN SHOW Running alongside Restaurant Tech Live, come and see the stylish trends in interior design that are transforming the look and feel of restaurants and bars across the globe.

SHOW SPONSORS

Speakers

MARCIN KOROWIECKI

2017 HEADLINE SPEAKERS Restaurant Tech Live will showcase the ultimate lineup of speakers who are working with the emerging technology, products and services that are transforming the industry.

You will hear firsthand about all the latest products, apps, systems and advancements that can revolutionise the way you run your business, keep existing customers and attract new ones.

We’re delighted to bring you a world-class selection of the most inventive and progressive experts working in the food and drink industry, such as; Griff Holland, MD and co-founder of Friska; Christopher Fung, ex-CEO and co-creator of Crussh; and Marcin Korowiecki, head of systems at Jamie Oliver Restaurant Group.

Every speaker is guaranteed to deliver a compelling combination of innovative

ideas, advice and inspiration that will benefit any kind of restaurant, whether you’re just starting out or looking to expand.

The next few pages will detail every keynote speaker and their incredible seminar, ensuring that you can find the session that is relevant to your needs. Don’t panic if your chosen topic isn’t covered; check out our full seminar schedule further on in this guide so you can discover even more from a plethora of leading experts that can transform your business.

Don’t miss out!

Get there ASAP.

You will hear firsthand about all the latest products, apps, systems and advancements that can revolutionise the way you run your business, keep existing customers and attract new ones.

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HEAD OF SYSTEMS AT JAMIE OLIVER RESTAURANT GROUP WEDNESDAY | 14.45 KEYNOTE THEATRE 2

OUR DIGITAL CUSTOMER JOURNEY

Marcin has been involved in Jamie’s Italian for many years and has built his experience from working on a range of systems related projects during the company’s rapid expansion.

Marcin discusses his experience in digitising customer loyalty programmes and driving customer engagement, including the technical and commercial advantages and challenges of systems chosen to support related processes. What’s next for the industry in a market overflown by different systems and applications?

Find out in Marcin’s thought-provoking seminar.

He has been recommending and implementing system solutions for different areas of corporate hospitality, matching not only the technical but also the long term commercial expectations of the business. His hard work and dedication has not gone unnoticed, in May 2011 Marcin won Jamie’s Italian Unsung Hero Award.

JOHN AIZLEWOOD

TUESDAY | 15.30 KEYNOTE THEATRE 2

MARKET GROWTH OFFICER AT PIZZA HUT

THURSDAY | 11.00 | B2B KEYNOTE THEATRE 1

John started his professional life with Deloitte and Touche, qualifying as a chartered accountant, and working in their forensic accounting division.

Soon after qualifying John joined PepsiCo restaurants in finance.

He progressed through various finance positions before moving into operations with KFC. From KFC he moved to look after the Central

European and Russian markets for KFC and Pizza Hut, returning to KFC a few years later where he moved back into an operations role, quickly followed by moves into franchise and development. From KFC he moved across to Pizza Hut, where he has held operations, franchise and development roles, and is currently the market growth officer for 27 countries across Europe and the Mediterranean.

ENGAGING YOUR TARGET MARKET John will talk you through how an insight can and will shape how your brand can sell itself, by engaging your target market through the insight.

GRIFF HOLLAND

MD AND FOUNDER OF FRISKA

VINCENT MCKEVITT

TUESDAY | 14.00 | KEYNOTE THEATRE 2

Griff Holland co-founded Friska in 2009 with Ed Brown. Over the past eight years, the business has expanded to nine other sites in Bristol, Birmingham, London Luton Airport and are about to open in Manchester in September 2017.

Friska is a fresh fast food and speciality coffee shop which was named best ethical restaurant in the Observer Food Monthly awards. They are a three star member of the Sustainable Restaurant Association. The pair have recently secured three million of growth capital to scale the brand throughout the UK.

FOUNDER AND CEO OF TOSSED WEDNESDAY | 11.45 | KEYNOTE THEATRE 2 Vincent founded Tossed in 2005 straight out of uni, with no experience (working in McDonald’s at college), no investors (just a bunch of credit cards), but with a passion for healthy eating.

One of the early pioneers of the healthy eating trend, Tossed were the first company in the space to put nutritional info on their made in store products. Vincent and his team have since grown Tossed to 26 sites including both Westfield shopping centres, 6 Welcome Break sites and 3 sites in Dubai. Tossed recently launched Europe’s first completely cashless and till less restaurant on custom built tablet software that they had been building for 18 months. Vincent is interested in new technologies behind food and hospitality, especially around healthy eating and anything that makes running a restaurant simpler.When not working, Vincent likes to keep fit and healthy by hitting the gym, cycling and running.

THE RULES OF ENGAGEMENT: HOW TO AVOID DIGITAL MISHAPS

FROM 6 TO 21 TILLS - LESSONS LEARNT FROM A CASHLESS STORE

Since launching our app 18 months ago we have grown our customer downloads to over 25,000. This seminar will look at the ideas that underpin our app and the sometimes painful lessons we’ve learnt about digitising loyalty, ordering and elements of customer interaction.

EDIN BASIC

Vincent will talk about how producing customisable food can be slow to produce, and how utilising new technology can solve this problem.

MD AND FOUNDER OF FIREZZA

Edin Basic studied civil engineering. Moving to the UK in 1992, he worked as a head chef before a variety of management roles with Prima Pasta, Dome and Cafe Uno. Edin was responsible for the opening and development of new Cafe Uno units before becoming an area manager, responsible for eight units with annual sales of £5.5 million.

Edin then moved to Starbucks as a district manager, with responsibility for the City of London before leaving to pursue Firezza. Firezza is the market leader in London’s gourmet pizza delivery market.

Currently they have 23 sites. The latest branch opened In London Soho (Dean Street). This is their first eat in, fast casual version of the Firezza concept.

Their purpose has not changed: serve beautifully prepared, restaurant quality food for discerning professionals through an unsurpassed delivery/ take-out eat in experience. Firezza offers pizza for the modern day, health conscious lifestyle using quality ingredients.

Firezza is an enterprising company,always seeking to improve on what we deliver and find better ways of doing business.

In February 2016, we sold to Pizza Express.

To be part of Pizza Express family but independent, as we always were, and true to our values and our customers, these are exciting times for my team and myself. Making great pizzas and serving our customers, while having lots of fun, will always be part of our DNA.

TUESDAY | 12.30 KEYNOTE THEATRE 2

FROM STARTUP TO MULTI-MILLION POUND BUYOUT Edin Basic is the founder of Firezza, the gourmet pizza delivery companymarket leader in London.

Edin will tell you his journey from start up to multimillion buy out

by Pizza Express, the biggest restaurant chain in UK.

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TUESDAY | 11.00 KEYNOTE THEATRE 2

PETER EDWARDS

MARK JAMES

THE HIDDEN COSTS OF FOG

CHIEF OPERATING OFFICER AT ZONAL

WEDNESDAY | 13.15 SEMINAR THEATRE 5

Peter Edwards graduated in 1984 from Plymouth University with a bachelor of science specialising in biological science. He is a very experienced, driven and successful company director who has plenty of experience within different IT sectors and application software.

With 30 years’ technology experience in the hospitality sector, Peter specialises in product strategy and development, technology, service and operations. Prior to joining Zonal in 2009, he was the MD of Micros UK and

MD at RedSky Hospitality & Retail. He and Zonal have a passion for delivering great products and service to the hospitality sector and leveraging core business systems to better reach brand staff and consumers.

THE CHANGE IN HOW CONSUMERS ARE ENGAGING WITH BRANDS The way consumers engage with brands is rapidly changing. Hospitality brands need to compete in new channels whilst remaining in control of their brand/offer assets. Pressure on costs makes the right technology tools increasingly valuable. Peter demonstrates how reacting quickly to new consumer behaviours, reaching guests through new channels, and allowing your brand to speak relevantly to multiple guest personas is the challenge your technology providers need to meet.

Despite the costs of grease equipment and the use of ‘fat digesters’, foodservice businesses continue to suffer the unnecessary expense and risks of blocked drains, odour and hygiene problems caused by fat, oil and grease.

Listen to Mark discuss these issues in his insightful seminar.

BARCLAYCARD WEDNESDAY | 16.15 KEYNOTE THEATRE 2

CHRISTOPHER FUNG

FORMER CEO AT CRUSSH Christopher Fung is the ex-CEO & co-creator of Crussh, the UK’s leading juice, smoothie and healthy eating chain with over 30 sites in London.

Crussh has maintained their leadership in healthy eating, achieving many industry firsts, including bringing organic dairy-free porridge to the high street, introducing chia seeds to the UK, and, more recently, launching their artisan cold-pressed juices and dairy-free, protein-dense milks.

Chris joined Crussh in 2003 from Bain & Co. with a background in strategy consulting and private equity having worked across the Sydney, Stockholm and London offices. He brings to bear a wide background spanning manufacturing engineering, industrial design and marketing alongside a healthy interest in food and nutrition. He is now a non-exec board advisor investing in and guiding a number of businesses with a specific focus on the food tech space.

WHAT CHIA SEEDS TAUGHT ME ABOUT THE SUCCESS/FUTURE OF FOODTECH Christopher shares his journey of building Crussh into a successful business, winning multiple awards along the way, and leading healthy eating in the UK for over a decade. He talks about the key foundations necessary to grow your business both successfully and sustainably based on his experience and examples from Crussh. He will also share his thoughts and insight on the future of food retail.

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WHY YOU SHOULD BE SELLING AT FESTIVALS – AND HOW TO DO IT RIGHT TUESDAY | 11.45 SEMINAR THEATRE 7 Learn how to use festivals to raise your profile and boost your profits.

With arts and music festivals expected to generate almost £3.5bn by 2020, festivals and pop-ups are a great opportunity – whether you’re a growing restaurant brand or a household name.

In this session you’ll learn what experienced brands have learned from the festival scene, how to avoid slip-ups and how you can stand out from the crowd.

ALSO SPEAKING ON: WEDNESDAY AT 13.15 KEYNOTE THEATRE 2

OHAD JEHASSI

DAVID BASHFORD

USING TECHNOLOGY TO POWER RESTAURANT PROFITS

THE CHALLENGES OF IMPLEMENTING DIGITAL SAFETY MANAGEMENT

WEDNESDAY | 15.30 SEMINAR THEATRE 7

TUESDAY | 11.45 SEMINAR THEATRE 5

Point-of-sale (POS) is the central nervous system of many businesses, including full service restaurants, quick-serve establishments, and bars. Maximising a point-of-sale system through little-used features and third-party integrations can be the critical difference between a marginal and profitable business.

Learn how the latest cutting-edge POS features can grow customer acquisition and increase loyalty, along with improving a restaurant’s operations.

It’s becoming increasingly popular for businesses to convert to working digitally, and the kitchen is no different in following the trend. When it comes to managing food safety and health and safety, restaurants are looking at innovative ways to manage their compliance online.

David discusses with two industry operators on their views on bringing technology to their kitchens and going paperless.

PATRICK CLOVER

TUESDAY | 14.00 SEMINAR THEATRE 7

THE IMPORTANCE OF MOBILE MARKETING A man walks into a bar...sounds like the start of a joke, right? But it’s no joke if your customer walks in, uses the wifi and walks out - never leaving a trace. Are you missing the chance to market to your best customers?

MR YOUSAF SHAH

WAYNE ARTHUR

GUEST WIFI DOESN’T ONLY BENEFIT THE USER, IT CAN TRANSFORM A BUSINESS

Wayne will demonstrate how understanding guest WiFi can drive footfall, increase basket size and drive your net promoter score upwards.

He will also provide a fascinating insight to customer behaviour and how marketing via the WiFi solution can transform a business.

WEDNESDAY | 16.15 SEMINAR THEATRE 5

NIGEL THOMAS

GETTING MORE FOR LESS (KITCHEN ENERGY MANAGEMENT) WEDNESDAY | 15.30 SEMINAR THEATRE 6

MAKE THE CLOUD WORK FOR YOUR RESTAURANT Apps and the cloud have become pervasive in our new digital world, yet many restaurants have struggled to move beyond using email to send and receive data from their restaurants and teams. In this seminar, you’ll learn how to fully harness today’s technology to put business information in your team’s pockets; keep documents and information up-to-date; and instantly capture and collate files, photos, assessments, reviews and data from all your locations.

TUESDAY | 14.00 | SEMINAR THEATRE 6

This seminar aims to highlight the technical advances that are achieved in energy consumption through Heko Stoves.

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MATHIEU PROUST

MAKING MORE FROM YOUR KITCHEN TUESDAY | 12.30 SEMINAR THEATRE 6 Come and watch Mathieu’s seminar, he will talk you through what UberEATS is and how can it help restaurants make more of their kitchens.

NEIL BRADLEY

CAN TECH SAVE THE RESTAURANT? The restaurant industry is facing a crisis. There are less and less people training to become chefs and standards are dropping. Long hours, low wages and low margins are all contributory factors - but can technology rescue the restaurant?

TUESDAY | 12.30 | SEMINAR THEATRE 5

BENJAMIN HOSACK

WEDNESDAY | 11.45 SEMINAR THEATRE 7

HUNGRY HACKERS CONTINUE TO TARGET RESTAURANTS KEEPING CUSTOMER PAYMENT DATA SAFE WITH P2PE With the hospitality industry continuing to be a target for hackers, Benjamin will talk through a real-life example of how a restaurant’s system was hacked, causing the restaurant to lose sensitive payment card data. He will then look at the solutions businesses can adopt to protect themselves, in particular, highlighting the benefits of implementing a P2PE solution which would secure the channel, significantly reduce the businesses’ PCI requirements and the chances of being hacked.

URMASH FATANIA

CREATIVE DIGITAL SIGNAGE

TOBI SCHNEIDLER

TUESDAY | 11.00 SEMINAR THEATRE 7

USING TABLETS TO INCREASE STAFF ADOPTION AND CUSTOMER ENGAGEMENT Companies spend big on new hardware, software, and systems that have huge potential to improve front-of-house processes and create memorable customer experiences. Tobi will discuss Bouncepad’s work providing tablet solutions to the world’s biggest brands - what the firm has learnt and how it has helped implement effective strategies that increase staff adoption and customer engagement.

WARREN MANSFIELD-SMITH

In this incredible seminar, Urmash will talk about the entrepreneurial company, providing an innovative digital signage service for businesses in various industries.

TUESDAY | 16.15 SEMINAR THEATRE 6

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TUESDAY | 15.30 SEMINAR THEATRE 6

HOW TO PREVENT YOUR BUSINESS BECOMING THE NEXT FOOD SCANDAL! With ever-increasing demands on food service establishments and consumers’ ability to quickly and publicly share their thoughts on the quality of their experience, food service businesses need to ensure quality checks and all associated documentation are kept up-to-date and completed correctly. Warren will discuss some of the consequences of not keeping accurate records and ways to reduce the risk to businesses, while also improving efficiency and reducing long-term costs.

ROSS MUSGROVE

HELPING THE HOSPITALITY INDUSTRY ENHANCE PAYMENT AND DATA SECURITY

EMMA PRATT

HAYLEY FREEDMAN

EXTRACTING YOUR BRAND STORY WEDNESDAY | 14.45 SEMINAR THEATRE 6

WEDNESDAY | 11.00 SEMINAR THEATRE 7

WEDNESDAY | 11.00 SEMINAR THEATRE 6

In a recent hospitality study, respondents indicated enhancing payment and data security was a top strategic goal in 2017.

In this session, the Retail PayTech Forum - created by the Emerging Payments Association to help merchants navigate the changing consumer payments landscape - will break down the components that will help deliver that strategic goal.

Have you run a business/restaurant for some time and still can’t quite get the marketing how you want it? Well let’s take a look at your brand story. Emma will explain what your brand story is and how you can use this to make your marketing appeal to a wider audience.

The benefits of wireless charging for the hospitality industry are vast. It drives customer footfall, provides venue differentiation, increases customer spend for bars and restaurants, while also helping hotels improve in-room experience and offer a better corporate image.

Let Hayley tell you how it can boost your bottom line.

CHRIS JOLLIFFE

SARAH KING

THE SKILLS SHORTAGE – WHERE WILL YOU FIND YOUR NEXT CHEF?

WHY THE HOSPITALITY INDUSTRY SHOULD BE EMBRACING WIRELESS CHARGING

TUESDAY | 11.00 SEMINAR THEATRE 5

TEVALIS TALKING TECH ALSO SPEAKING ON: WEDNESDAY AT 12.30 SEMINAR THEATRE 7

Chris will discuss the advantages of the latest portfolio of EPOS platforms and management tools on the market, showing operators in the industry the technology that will be best suited for their business.

PETER LUKES

WEDNESDAY | 14.00 SEMINAR THEATRE 7

DELIVERING A GREAT RESTAURANT EXPERIENCE IN THE DIGITAL AGE Discover the real reason why there’s a chef skills shortage and how it has the potential to negatively impact on your business.

TUESDAY | 11.45 SEMINAR THEATRE 6

Senior executives at restaurant companies need to assess the impact of ‘digital’ across their entire business. In this seminar, Peter will cover business and IT challenges that restaurants are facing in the digital age.

He will share Wanstor’s IT infrastructure strategy for restaurant companies, which are helping to deliver a better customer dining experience, support business operations and empower staff across their organisations.

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ILKKA SEPPÄNEN

DMYTRO KOSTYK

DIGITAL TRANSFORMATION OF DINING Discover all about the upcoming tranformation of dining through the adoption of new technologies for ordering, communications and entertainment. The “digitising” of the hospitality industry opens new horizons for operators and visitors. Come along and get an insight into the future of eating out.

WEDNESDAY | 14.45 | SEMINAR THEATRE 7

WEDNESDAY | 16.15 SEMINAR THEATRE 7

BAIRD KLEINSMITH

TUESDAY | 14.45 SEMINAR THEATRE 6

INTEGRATED PAYMENTS: THE NEXT WAVE IN RESTAURANT PAYMENT INNOVATION While most small and medium sized restaurants in the UK and Ireland are using modern EPoS sytems and card processing terminals, the vast majority have failed to connect the two systems. Connecting the EPoS and payment systems, known as integrated payments, creates significant benefits for restaurant operators and patrons. Baird will talk about how this evolution in payments can improve restaurants, and how owners can obtain the solution.

ANKIT MEHROTRA

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IAIN WILCOX

ARE RESTAURANTS TODAY SUFFERING FROM A TECH OVERLOAD?

SERVING UP SUCCESS THROUGH LOCATION-BASED MOBILE MARKETING

WEDNESDAY | 12.30 SEMINAR THEATRE 5

TUESDAY | 14.45 SEMINAR THEATRE 5

As a modern day restaurateur, you are swamped with multiple technology solutions to almost every aspect of running your restaurant. Trying to make sense of all the data being generated in multiple formats by multiple sources can be a nightmare.

Shouldn’t technology make the restaurateur’s life simpler, with one integrated solution?

Effective locationbased proximity marketing is a must-have for any hospitality operator to increase customer revenues and dwell time. But despite significant innovation, challenges to implementing effective location marketing remain.

Hear Ankit as he discusses the real future of restaurant tech and get introduced to inResto, the only complete restaurant operating system.

HOW CAN RESTAURANTS CAPITALISE ON THE MOBILE TREND?

Explore various techniques to leverage the power of location marketing in your organisation, whilst broadening your understanding of how various location technologies can help overcome some of your deepest marketing challenges.

Consumers expect the best experience that companies can deliver. There is a growing need for an intuitive, fast and frictionless user interface to deliver on evolving customer needs - both enhancing and increasing customer interactions and building relationships. In tomorrow’s world, mobile payments are expected to become the preferred payment method for diners. Is the restaurant industry ready to embrace this trend and capitalise on its potential for business growth?

LUCIAN CRAMBA

HoReCa REVOLUTION: THE WAITER IN YOUR POCKET

While running a bar in Romania, Lucian realised that there was no efficient way to serve all of its customers during peak periods. In this seminar, he’ll discuss how his FastOrder app aims to improve the way that restaurants provide service to customers, and how it can benefit your business.

TUESDAY | 14.45 SEMINAR THEATRE 7

KARL-HEINZ KOCH

ELIMINATING WAITING TIMES AND LINES IN RESTAURANTS TUESDAY | 14.00 SEMINAR THEATRE 5 Guests wait up to 20 minutes before they can place orders and/or settle their bill. Service staff aren’t to be blamed, especially during peak hours. Waiting lines are a thing of the past thanks to mobile ordering from the table, enabled through either micro-location logic or push notifications.

Karl talks us through MENU’s mobile orderthrough MENU’s mobile order & payment app. It’s designed to eliminate waiting times and lines in all types of restaurants.

ALSO SPEAKING ON: WEDNESDAY AT 14.45 SEMINAR THEATRE 5

RYAN FARLEY

FINGOPAY - THE WORLD’S FIRST MATCHON-CLOUD BIOMETRIC IDENTITY SOLUTION Biometrics are here and becoming mainstream. “pins and passwords are coming to the end of their life – biometrics are reshaping the payments industry and by 2020, it is expected that more than $5.6tn of payments will be secured by biometric technology”. * 2015 Goode Intelligence Report.

Fingopay is Sthaler’s first product and the first match-on-cloud biometric platform, providing a unique offering to the hospitality market. Come and see Nick demonstrate how finger vein technology will benefit your establishment.

CHARLIE ROBERTS

TUESDAY | 11.00 SEMINAR THEATRE 6

HOW IMPLEMENTING AN ONLINE REPUTATION MANAGEMENT PROGRAMME WILL INCREASE REVENUE In today’s digital marketplace, managing your online reputation is essential. The information that appears about your business online is what stands between your marketing efforts and increased revenue. This session focusses on how to implement an ORM programme to align online reputation with actual customer satisfaction, improve services delivered and increase revenues using a holistic approach of online reputation for restaurants, pubs, bars, coffee shops and hotels.

DANIEL SHEARMAN

POWER YOUR MOBILE APP WITH SIMPLER, FASTER AND SAFER PAYMENTS

THE IMPACT OF MUSIC ON SALES IN RESTAURANTS

TUESDAY | 12.30 SEMINAR THEATRE 7

WEDNESDAY | 13.15 SEMINAR THEATRE 6

As mobile usage grows and contactless spending is up 34% in 2017, Judopay highlight the business benefits of faster transactions.

Come and hear the findings from the biggest research study ever on the impact of music on sales in restaurants. The study, with the world’s largest quick-service restaurant, tested three different music options - 1) silence 2) popular chart music 3) brand-fitting music. There was a 9% sales difference between the best and worst performing.

Come along and discover what music style your restaurant needs.

ALSO SPEAKING ON: WEDNESDAY AT 13.15 SEMINAR THEATRE 7

WEDNESDAY | 11.00 SEMINAR THEATRE 5

NICK DRYDEN

FLORIN MANDACHE

HOW AN APP CAN FILL YOUR RESTAURANT

How can a restaurant target specific customers or groups? Florin will explain how this app will provide new, advanced marketing options and the benefits of having these options as an easy to use tool. He will then go through the research and feedback they have received, improvements and changes they’ve made, mistakes they’ve made and what they’ve learned along the way.

TUESDAY | 13.15 SEMINAR THEATRE 6

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DAVID DASHER

HOW BIG DATA IS TRANSFORMING TRAINING AND SUCCESSION PLANNING WEDNESDAY | 11.45 SEMINAR THEATRE 6

With over 2.9 million people employed in the UK’s hospitality sector, the industry has long experienced difficulties in staff retention, recruitment and training.

LUCY BLACK - JAMES BONE - STUART BLACK

INTERACTIVE VIRTUAL REALITY 360 TOURS - THE FUTURE OF BUSINESS This seminar will be showing the different options available on today’s market for the interactive Virtual 360 Tours. The main focus will be on our SmartHub which is an interactive information hub available for hotels, resorts, parks and theme parks. They will then demonstrate how clients will be able to book reservations, tickets etc from the hub and view the venue without even leaving the location itself.

SUMIT AGARWAL

DEPLOYING AI CHATBOTS TO LEVERAGE CONSUMER BEHAVIOUR WEDNESDAY | 16.15 SEMINAR THEATRE 6 The next wave of user interface is conversational.

The proliferation of the personal assistant, the unprecedented growth of social messaging platforms and readily available AI, has afforded us many new ways to interact with consumers.

This seminar offers an insight into providing AI to interact with your consumer in new and intuitive ways such as Facebook chatbots, interactive eye tracking in-store avatars and digital concierge.

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WEDNESDAY | 14.00 SEMINAR THEATRE 6

GUARANTEED RECIPE TO A SUCCESSFUL HOSPITALITY BUSINESS

This session will provide insights and analysis on how Big Data can be harnessed to transform training, succession planning and understand workforce behaviours.

CRAIG GILCHRIST

WEDNESDAY | 13.15 SEMINAR THEATRE 5

In this vital seminar, Sumit will reveal how to better understand your numbers, enhance growth, and discuss HMRC compliance around tronc (tips distribution) systems and VAT.

MIKE TALBOT

USING INTERACTIVE DIGITAL CONTENT TO DRIVE ENGAGEMENT FOR RESTAURANTS

VERAL DESAI

BACK TO BASICS – HOW TO EFFECTIVELY MANAGE YOUR F&B COSTS

WEDNESDAY | 14.00 SEMINAR THEATRE 5

Mike will explore how modern techniques for engagement can revolutionise how food and beverage businesses communicate and incentivise the modern consumer. Using a series of examples and case studies, he’ll show how forward-thinking organisations can win more customers and build better relationships by harnessing the latest developments in technology, coupled with psychologically compelling tactics.

The impact of COGS on your P&L – should you take your cost control for granted? The power of weekly stocktaking – react quickly to trends and save costs. Selecting a good cost control provider – does that tech come with a good support structure?

WEDNESDAY | 12.30 SEMINAR THEATRE 6

ELEANOR STANCLIFFE

CONTENT AND EMAIL MARKETING: A DRIVING FORCE SHAPING THE VENUES INDUSTRY TUESDAY | 15.30 SEMINAR THEATRE 5

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This seminar focuses on the importance of building a strong customer email mailing list, how to do it, how to engage with customers and why it’s essential for customer loyalty and retention. Eleanor looks at why it’s important for venues to constantly have new things going on and how to market this news to build a following increase footfall and retain existing customers.

She then looks at the benefits of online presence and SEO benefits.

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Panel Sessions

PANEL SESSIONS

EXPERTS FROM ACROSS THE INDUSTRY

Restaurant Tech Live’s 30 minute panel sessions are an opportunity for you to listen and interact with industry leaders as they discuss the sought-after technology within the food and drink industry. Develop your business and expand your brand with these sessions that are jam-packed with information, inspiration and advice.

TUESDAY 26TH SEPTEMBER

THE DIGITAL DINING REVOLUTION The restaurant dining experience has gone digital.

Is your restaurant up to speed with the digital dining revolution? Discover how to stand out in the extremely competitive and rapidly changing digital age.

TUESDAY | 11.00 SEMINAR THEATRE 10

SHAPING THE RESTAURANT OF TOMORROW With the restaurant industry ever-evolving due to an influx of emerging technologies, it could be easy to forget the importance of investing in innovative backof-house solutions, which can streamline operations and boost your bottom line. Listen in to gain unique insight into the backof-house trends that are shaping the restaurant of tomorrow.

TUESDAY | 12.00 SEMINAR THEATRE 10

CUSTOMER EXPERIENCE: CREATING AN EXPERIENCE TO REMEMBER Customer satisfaction is still very much the prime driver of growth in the industry. In light of this, how can restaurants entice the next-generation diner who is demanding an increasingly personalised and immersive customer experience? Hear the experts take on this tricky prospect and find out how you can create a truly memorable customer experience.

TUESDAY | 14.00 SEMINAR THEATRE 10

ESSENTIAL KNOWLEDGE TO GROW YOUR BUSINESS Thanks to the development of increasingly advanced data capture technology, restaurant businesses have greater access to an extensive pool of knowledge than ever before, however, it’s the way a business gathers, utilises and exploits this knowledge that is central to their development. With this in mind, there’s no better time to brush up on what you really need to know to grow your business.

TUESDAY | 15.00 SEMINAR THEATRE 10

WEDNESDAY 27TH SEPTEMBER

BUILDING LOYALTY THROUGH TECHNOLOGY With customer loyalty programmes becoming the order of the day across the sector, it’s time to embrace the industry’s hottest trend if you want to stay ahead of the competition and keep your customers coming back for more. Catch this session to hear how technology is driving change in the customer loyalty landscape.

WEDNESDAY | 11.00 SEMINAR THEATRE 10

nding e outsta Due to th ation, advice, inform s level of r session ance ou id r u g fo d d n n a a you, dem high. provide mely e tr x e is places to avoid re early Get the ut. o missing

14

DIGITAL MARKETING: USING THE RIGHT CHANNELS TO PROMOTE YOUR BRAND With the majority of customers now accessing restaurant information on the go, amid a rise in mobile payments and digital ordering, mobile devices are becoming an increasingly integral part of the customer experience. As a result, every restaurant owner should now be looking to implement a highly effective digital marketing strategy.

WEDNESDAY | 12.00 SEMINAR THEATRE 10

THE GAME-CHANGING INNOVATIONS FOR 2018 Discover the emerging technologies that are set to disrupt and transform the dining experience in 2018 to stay ahead in a fiercely competitive industry.

WEDNESDAY | 14.00 SEMINAR THEATRE 10

THE DO’S AND DON’TS OF EFFECTIVE TALENT ACQUISITION Developing a talent acquisition strategy is complicated but well worth the time and effort, as it can serve to reduce employee turnover and drive the growth of your business.

Hear the experts take on the challenges facing successful talent acquisition.

WEDNESDAY | 15.00 SEMINAR THEATRE 10

NextMenu is a suite of new technology solutions for the hospitality sector that aims to accelerate the Digital Dining revolution, using customer-facing Self-Order Kiosks and Tablets along with wearables for waiters.

NextMenu elevates the customer experience in your venue, creating more loyalty that leads to repeat business.

FAST SERVICE. RICH EXPERIENCE. www.NextMenu.com

sales@NextMenu.com

@NextMenu

How will your customers order

in 2020?

FIND OUT

BY VISITING STAND 2142

STAND 2090

STAND 3036

Get your dishes on more tables.

Deliver with UberEATS. Visit about.ubereats.com/en/restaurants

2017 FULL EVENT SEMINAR SCHEDULE Presenting talks on the emerging technology, services and products that are transforming the restaurants of tomorrow, Restaurant Tech Live’s seminar schedule features an endless array of the most forward-thinking authorities who will be divulging their knowledge and visions that are changing the future of dining.

Join the most established and respected names across the industry as they deliver cutting-edge seminars that showcase the exciting products, apps, systems and advancements changing the restaurant dining experience and the way you serve your customers.

Over two jam-packed days, you’ll have the opportunity to hear the latest insight on a vast range of topics that will immediately benefit you and your business, whether you’re just starting out or targeting growth.

The following pages will provide you with details on every seminar at the show.

We have meticulously constructed this seminar schedule to ensure it reflects the hottest topics and trends in the industry right now. The event isn’t just topical,

it also encompasses every area of how technology is influencing the food and drink industry.

Covering the entire range of needs from digital advancements to leading POS devices, the schedule also picks up on case studies of restaurant innovation, intelligent marketing and, of course, app revolution.

You don’t need to book for any of our seminars, but they fill up fast, so we recommend you get there early to be sure of a seat. We’re constantly adding to our seminar lineup until the show, so please check the online schedule for the latest information.

Over two jam-packed days, you’ll have the opportunity to hear the latest insight on a vast range of topics that will immediately benefit you and your business, whether you’re just starting out or targeting growth.

RUNNING ALONGSIDE

19

DAY ONE Hotel Tech Live

KEYNOTE THEATRE 2

Sponsored By

RESTAURANT & BAR TECH THEATRE 5 Sponsored By

RESTAURANT & BAR TECH THEATRE 6 Sponsored By

RESTAURANT & BAR TECH THEATRE 7 Sponsored By

RESTAURANT & BAR TECH PANEL THEATRE 10

RESTAURANT & BAR TECH TIMETABLE | DAY ONE 11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

The Change in how Consumers are Engaging with Brands

Integrated Marketing for a New Hotel Opening

From Startup to MultiMillion Pound Buyout

Exploring Barriers to Transformation from Legacy to Next-Gen Technology

PETER EDWARDS Zonal

MAGDALENA OSMOLA Macdonald Monchique Resort & Spa

EDIN BASIC Firezza

ROB PATERSON Village Hotels

Tevalis Talking Tech

The Challenges of Implementing Digital Safety Management

Can Tech Save the Restaurant?

Mobile Payments & Technological Innovations within the Bar Industry

CHRIS JOLLIFFE Tevalis

DAVID BASHFORD Food Alert

NEIL BRADLEY Food Safe System

IRIN MAINI & VISHAAL VADHER Viva App Ltd

How Implementing an Online Reputation Management Program will Increase Revenue

The Skills Shortage – Where will you Find Your Next Chef?

Making More From Your Kitchen

How an App can Fill Your Restaurant

CHARLIE ROBERTS Reputation.com

SARAH KING Orcinus Recruit Ltd

MATHIEU PROUST UberEATS

FLORIN MANDACHE Migsoft Ltd.

Using Tablets to Increase Staff Adoption and Customer Engagement

How to Exceed Your Customer’s Expectations

Power Your Mobile App with Simpler, Faster and Safer Payments

Making Technology Irresistible for Hospitality and Nightlife

ZACH PRIEST Bouncepad

ANITA LIU HARVEY & PETER MARTIN Barclaycard

RYAN FARLEY Judopay

JORDAN YOUTZ Smart Nightlife Company

The Digital Dining Revolution

Shaping the Restaurant of Tomorrow

PANEL SESSION

PANEL SESSION

COFFEE SHOP INNOVATION TIMETABLE | DAY ONE COFFEE THEATRE 13

Sponsored By

COFFEE THEATRE 14

Sponsored By

How to Become an ‘Award Winning Coffee Shop’

Energy Efficiency The Sustainable Route to Improved Economic Performance

From Start Up to (Small) National

Raise Your Sales by £5k per Week on a Near Zero Budget

JOANNE HAMILTON Coffee #1

DAVID HIGGINS Ignite Energy

GRIFF HOLLAND Friska

MARK MCCULLOCH WE ARE Spectacular

How Sustainable is Your Coffee Shop?

New Ways of Building Loyalty

For information on this seminar please keep an eye on the digital show guide for updates

Recruiting and Retaining the Best Coffee Shop and Restaurant Staff

PANEL SESSION

PANEL SESSION

Speaker from Tregothnan

POLINA MONTANO JOB TODAY

TUESDAY 26TH SEPTEMBER

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.restauranttechlive.co.uk for the latest information.

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

16.15 - 16.45

The Rules of Engagement: Digital Mishaps and the Things we’ve Learnt with our Loyalty App

Leveraging Technology to Enhance Hotel Operations and the Guest Experience

Engaging Your Target Market

Faster, Safer, and Easier ID Verification

GRIFF HOLLAND Friska

DAVID TAYLOR GLH Hotels

JOHN AIZLEWOOD Pizza Hut

JOHN ABBOTT Yoti Ltd

Eliminating Waiting Times and Lines in Restaurants

Serving Up Success through Location-based Mobile Marketing

Content and Email Marketing: A Driving Force Shaping the Venues Industry

KARL-HEINZ KOCH MENU Technologies AG

IAIN WILCOX Digitonic

ELEANOR STANCLIFFE The Handbook

Make the Cloud Work for Your Restaurant

Integrated Payments: The Next Wave in Restaurant Payment Innovation

How to Avoid Being the Next Food Scandal!

Creative Digital Signage

MR YOUSAF SHAH DataTherapy

BAIRD KLEINSMITH Paymentsense Ltd

WARREN MANSFIELD-SMITH Testo Limited

URMASH FATANIA VideoPoster

The Importance of Mobile Marketing

Tech for the Price of a Cup of Coffee

How Mobile Point of Sale Hardware can Help Enhance the Customer Experience

Lets Waste Some Money

PATRICK CLOVER BLACKBX

MARK PURNELL My-Kaboodle.com

BRADLEY COLLINS Citizen Systems Europe

JIM CHAPMAN Retail Manager Solutions

Customer Experience: Creating an Experience to Remember

Essential Knowledge to Grow Your Business

PANEL SESSION

PANEL SESSION

TUESDAY 26TH SEPTEMBER

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.coffeeshopexpo.co.uk for the latest information.

Future-proofing Your Business with an EPOS

Why you Should Digitise Your Hotel Operations

#NOBRAINER… The Only Viable Option

GEORGE URDEA Nobly POS

RICHARD WYLIE Reward-it Ltd

ROBERT POCIOUS TekPak Solutions

How to Compete with Big Chains through Powerful IT Tools

Tahola Cloud - A World Class Business Analytics Solution

The Money Press Trick

MARCO BOERRIES Enfore

SIMON BLACKBOURNE Tahola

MARTIN SCOTT Silesia Grill Systems

NOTES

DAY ONE KEYNOTE THEATRE 1

TAKEAWAY & RESTAURANT THEATRE 12 Sponsored By

TM

TAKEAWAY & RESTAURANT THEATRE 15

TAKEAWAY & RESTAURANT THEATRE 16 Sponsored By

TAKEAWAY & RESTAURANT THEATRE 17 Sponsored By

TAKEAWAY & RESTAURANT PANEL THEATRE 18 Sponsored By

TAKEAWAY & RESTAURANT TIMETABLE | DAY ONE 11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

Delivering Growth Through Transforming Customer Experiences

Marketing in 2017 (Rip Up Your Marketing Plan and Start Again)

The Recipe For Future Takeaway Success

Chinese Takeout 2.0

NEIL MANHAS Pizza Hut

MARK MCCULLOCH WE ARE Spectacular

GRAHAM CORFIELD Just Eat

PHIL PETERS Zing Zing

How Tech is Reviving the Outdated Street Trading Model

Meat Raves to High Street Saviours

The Soft Drinks Sugar Levy: Sweet Opportunity or Sour Threat?

Give Your Outdoor and Event Catering Some Gas

ATHOLL MILTON StreetDots

MARK LAURIE Nationwide Caterers Association

IAN PATEFIELD Britvic Soft Drinks

KAZ DZIAMARSKI, ALAN COX & RICHARD HAKEEM Clesse Industries & UKLPG

Increase Sales by Leveraging Trip Advisor & Google

How to Buy a Business

How to Win and Keep New Customers Using the Web

How to Run a More Profitable Business

WARREN CASS Takeaway and Restaurant Innovation

JO THORNLEY BusinessesForSale.com

MARTIN LEAMON Takeaway and Restaurant Innovation

WARREN CASS Takeaway and Restaurant Innovation

Optimise the Speed of Net New Openings & Supply Chain Visibility

Mitigating Risk within the Restaurant Industry

Job Opportunities within the British Curry Industry!

Time to Face Two Critical Packaging Issues Challenging Your Future

MATTHEW ROUSE & DARRELL OSBORNE ProProcure Ltd

MATTHEW CLARK SAI Global

OLI KHAN Bangladesh Caterers Association – UK

MARTIN KERSH Foodservice Packaging Association

Five Stages of Success for the Property in Your Business

Innovating for Growth in a Competitive Market

Keeping Your Customers Close to Your Chest

Create, Innovate and Protect - Intellectual Property Explained

ALAN RAWLINS Kaleidoscope Property Consulting Limited

RUPERT CULME-SEYMOUR The ALMR

MALIK TAHIR OrderSense

GARY TOWNLEY Intellectual Property Office

The Future of Delivery: New Ways of Getting Your Food from Kitchen to Customer

Safeguard Your Business

PANEL SESSION

PANEL SESSION

RESTAURANT & BAR DESIGN TIMETABLE | DAY ONE DESIGN THEATRE 8 Sponsored By

DESIGN THEATRE 9

Making Technology Irresistible for Hospitality and Nightlife

Design Workshop

How Brands Travel “A Return Trip to the Middle East”

For information on this seminar please keep an eye on the digital show guide for updates

JORDAN YOUTZ Smart Nightlife Company

JON DOVER Dover Design

DAVID ROONEY LXA Projects Ltd

Speaker from o1creative

Integrating Tech into Design

Enforcing Your Brand Through Interior Design

Ubuntu: Together is Better

The Goldilocks Challenge: Getting the Lighting ‘Just Right’

PANEL SESSION

PANEL SESSION

LEE NESS Global Upholstery Solutions Limited

CHARLES BARNETT Lyco

TUESDAY 26TH SEPTEMBER

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.takeawayexpo.co.uk for the latest information.

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

16.15 - 16.45

There’s no Business Like the Crepes Business

Future of OnDemand Deliveries

Is Delivery the Curse or the Cure for the Casual Dining Sector?

My Journey from F&B to Million Dollar Shark Tank Investor

DANIEL SPINATH Crepeaffaire

RODRIGO ULIANO Delivery Mates

ASHLEY SHEPPARD & TOM WEAVER Call Systems Technology & Flypay

ERIC HO H Akademy

Top Tips to Street Food Success

Health and Safety How to Get a 5-star Rating

10 Secrets of Mobile Catering How to Guarantee Success

Personalised Nutrition is Going Mainstream - Are you Ready?

BOB FOX Nationwide Caterers Association

JASON DYKE Insuraclean Ltd

JAY EMERY Bushman Wood Fired Ovens

MARIËTTE ABRAHAMS & EMILY FOSTER Freelance Dietitians Group UK

Business Format Franchising

How to Sell a Business

Marketing Your Business in a Changing World

ANWAR UDDIN The Franchising Centre

TESSA DURDEN BusinessesForSale.com

WARREN CASS Takeaway and Restaurant Innovation

No proof of Age - No Sale e-Learning and Management Resource on Age Restricted Sales

How to Use Tracking Technology to Protect and Improve Your Business

For information on this seminar please keep an eye on the digital show guide for updates

LISA PETERS Trading Standards South West

KEVIN ARCHIBALD Sure-Track

Speaker from FITA Ventures LTD

Trade Marks: Future-proofing Your Brand Protection

Creating ‘Wow’ Moments for Your Customers

Embedding Energy Reductions into Restaurant Design and Operation

The 6 MUST DO’s for SUCCESS in Hospitality Social Media

AARON NEWELL Lewis Silkin LLP

PRASHANT DANG Delightle

RICHARD FELGATE Hospitality Energy Saving

MICHAEL CUSCHIERIR mcsquare marketing limited

Getting Your Customers Coming Back For More

Digital Marketing: Using the Right Channels to Promote Your Brand

PANEL SESSION

PANEL SESSION

TUESDAY 26TH SEPTEMBER

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.restaurantdesignshow.co.uk for the latest information.

Cost Effective Design in the Leisure Industry

Design Strategy Evolution not Revolution

Global Lighting, Local Passion

GUY BOSTOCK Concorde BGW

PIA FAIRHURST Azzurri Group

MATT PARKER & DARREN PARNABY Light Corp ‘93

Brand Science

Modern Aquarium Installations in the F&B Industry

Digital Transformation in Design

MATT MASON Chocolate Ltd

ALAN ADLER Cubic Aquarium Systems UK Ltd

DMYTRO KOSTYK Kodisoft

NOTES

DAY TWO Hotel Tech Live

KEYNOTE THEATRE 2

Sponsored By

RESTAURANT & BAR TECH THEATRE 5 Sponsored By

RESTAURANT & BAR TECH THEATRE 6 Sponsored By

RESTAURANT & BAR TECH THEATRE 7 Sponsored By

RESTAURANT & BAR TECH PANEL THEATRE 10

RESTAURANT & BAR TECH TIMETABLE | DAY TWO 11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

Empowering Hotels in the Online World

From 6 to 21 Tills Lessons Learnt from a Cashless Store

There is an Alternative to Franchising

Why you Should be Selling at Festivals - And How to Do it Right

ALY THOMPSON trivago

VINCENT MCKEVITT Tossed

THOMAS MAGNUSON Magnuson Hotels

Barclaycard

Fingopay - The World’s First Match-on-cloud Biometric Identity Solution

The Digital Restaurant

Are Restaurants Today Suffering from a Tech Overload?

The Hidden Costs of FOG

NICK DRYDEN Sthaler

TIM MASON Eagle Eye

ANKIT MEHROTRA Inresto

MARK JAMES Stopblox

Delivering that ‘Rock Star Experience’ whilst still being GDPR Compliant

How Big Data is Transforming Training and Succession Planning

Back to Basics – How to Effectively Manage Your F&B Costs

The Impact of Music on Sales in Restaurants

CHRIS COOPER Consentua

DAVID DASHER CPL Training Group

VERAL DESAI Stocktake Online

DANIEL SHEARMAN Soundtrack Your Brand

How Wireless Charging Technology can Benefit the Hospitality Industry

Hungry Hackers Continue to Target Restaurants Keeping Customer Payment Data Safe with P2PE

Tevalis Talking Tech

Power Your Mobile App with Simpler, Faster and Safer Payments

HAYLEY FREEDMAN CHARGit UK

BENJAMIN HOSACK Foregenix

CHRIS JOLLIFFE Tevalis

RYAN FARLEY Judopay

Building Loyalty Through Technology

Digital Marketing: Using the Right Channels to Promote Your Brand

PANEL SESSION

PANEL SESSION

COFFEE SHOP INNOVATION TIMETABLE | DAY TWO COFFEE THEATRE 13

Sponsored By

COFFEE THEATRE 14

Sponsored By

Drink Mixer - The “Star” Behind the Counter you can Count On!

Coffee, Chains and Change

13 Reasons Independent Coffee Shops Fail

Future-proofing Your Business with an EPOS

ARTEMIS GAVRIILIDOU ARTEMIS MIXER – ARTEMIS GAVRIILIDOU & CO

JOSH BROWN Harris + Hoole

CLAIRE BOWEN Café Success

GEORGE URDEA Nobly POS

New Innovations and Trends for 2018

How can EPOS Change my Coffee Shop

Bringing a Product from Concept to Reality

Why Online Reputation Matters and How to Manage it

PANEL SESSION

PANEL SESSION

DAVID TROTTER Muggi Limited

ANTHONY GASKELL Reputation.com

WEDNESDAY 27TH SEPTEMBER

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.restauranttechlive.co.uk for the latest information.

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

16.15 - 16.45

Influence of Reviews on Revenue Performance

Our Digital Customer Journey

Faster, Safe, and Easier ID Verification

What Chia Seeds Taught Me About the Success/Future of FoodTech

TAMER BAKER TrustYou GmbH

MARCIN KOROWIECKI Jamie’s Italian

JOHN ABBOTT Yoti lTd

CHRISTOPHER FUNG Crussh – Fit Food & Juice Bars

Using Interactive Digital Content to Drive Engagement for Restaurants

Eliminating Waiting Times and Lines in Restaurants

Your Brand’s Music DNA

Guest WiFi Doesn’t Only Benefit the User, It can Transform a Business

MIKE TALBOT 3radical

KARL-HEINZ KOCH MENU Technologies AG

SVEIN SORGARD & ADALSTEINN PALSSON ATMO ACOUSTIX

WAYNE ARTHUR Skyfii

Guaranteed Recipe to a Successful Hospitality Business

Extracting Your Brand Story

Getting More for Less (Kitchen Energy Management)

Deploying AI Chatbots to Leverage Consumer Behaviour

SUMIT AGARWAL DNS Accountants

ALLISTAIR EP Marketing Limited

NIGEL THOMAS Artizen Food Service

CRAIG GILCHRIST Eden Agency

Delivering a Great Restaurant Experience in the Digital Age

Digital Transformation of Dining

Using Technology to Power Restaurant Profits

How can Restaurants Capitalise on the Mobile Trend?

PETER LUKES Wanstor

DMYTRO KOSTYK Interactive Restaurant Technology

by Kodisoft

OHAD JEHASSI Lavu Inc.

ILKKA SEPPÄNEN Siru Mobile

The Game-Changing Innovations for 2018

The Do’s and Don’ts of Effective Talent Acquisition

PANEL SESSION

PANEL SESSION

WEDNESDAY 27TH SEPTEMBER

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.coffeeshopexpo.co.uk for the latest information.

What Chia Seeds Taught Me About Success and the Future of Foodtech

The Coffe-Eco System – The Complete ‘End of Life’ Coffee Solution!

Marketing and Data Protection: Getting the Law Right

CHRISTOPHER FUNG Crussh

CHANEL CORNELIUS 918 Coffee Co Limited

HENRY HERBERT & NICHOLAS BALL Herbert & Ball LLP

Make Your Customers do Your Marketing for You

Wake Up and Smell the Coffee.

The Taste of Success.

BERTIE CORDINGLEY ONIFY

STEVE CAUSTON Allied Drinks Systems

NOTES

DAY TWO KEYNOTE THEATRE 1

TAKEAWAY & RESTAURANT THEATRE 12 Sponsored By

TM

TAKEAWAY & RESTAURANT THEATRE 15

TAKEAWAY & RESTAURANT THEATRE 16 Sponsored By

TAKEAWAY & RESTAURANT THEATRE 17 Sponsored By

TAKEAWAY & RESTAURANT PANEL THEATRE 18 Sponsored By

TAKEAWAY & RESTAURANT TIMETABLE | DAY TWO 11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

Bear Traps, Busy Fools, Honey Pots & Burgers

Helping Restaurants Build Their Businesses

McDonald’s, a Progressive Burger Company

Growing Your Takeaway Business Sales by 46.4%

ROBERT TAME Prime Burger & Rotisserie Chicken

BEN CARTER Just Eat

ABEL CAMPOS McDonald’s Restaurants Ltd.

SHWETA JHAJHARIA ActionCOACH

The Next Generation

Top Tips to Street Food Success

Meat Raves to High Street Saviours

Getting the Recipe Right: Don’t Let the Location be Your Missing Ingredient

RACHEL HARBAN NMTF Ltd

BOB FOX Nationwide Caterers Association

MARK LAURIE Nationwide Caterers Association

CLAIRE KAMEL & JACQUIE SIM Access Point

Increase Sales by Leveraging Trip Advisor & Google

How to Buy a Business

How to Win and Keep New Customers Using the Web

How to Run a More Profitable Business

WARREN CASS Takeaway and Restaurant Innovation

JO THORNLEY BusinessesForSale.com

MARTIN LEAMON Takeaway and Restaurant Innovation

WARREN CASS Takeaway and Restaurant Innovation

Mitigating Risk within the Restaurant Industry

The Value of Targeted Discounting

BREXIT & Opportunities

The Soft Drinks Sugar Levy: Sweet Opportunity or Sour Threat?

MATTHEW CLARK SAI Global

LEE BARNES Paytronix

MR MAHIR KILIC British Ethnic Takeaway and Restaurant Association

TRYSTAN FARNWORTH Britvic Soft Drinks

Five Stages of Success for the Property in Your Business

Benefits of Being an Eco-friendly Business

Don’t Gamble with Your Door Drop Spend

What is Your Niche?

And How to Market on it

ALAN RAWLINS Kaleidoscope Property Consulting Limited

ADAM PETYT CORNWARE UK

SIMON GREATBATCH Letterbox Distribution

SOPHIA BOTCHWAY Family Saver Card Ltd

How Sustainable is Your Restaurant?

Digitisation of the Fast-food Experience

PANEL SESSION

PANEL SESSION

RESTAURANT & BAR DESIGN TIMETABLE | DAY TWO DESIGN THEATRE 8 Sponsored By

DESIGN THEATRE 9

Branding through Interior Design

Designing in Accessibility

Think First, Design Later

Designing Europe’s First Cashless Restaurant

NICK BRADLEY Restaurant Design Associates

ARNOLD FEWELL AccessChamp

JAMES HACON Thai Leisure Group

LISA PRISK Tossed

How to Make Your Interior Superior

Design to Make Your Customers Happy And...Spend!

Breaking into the Restaurant Game

The Future of Omnichannel Marketing as it Affects the Leisure Industry

PANEL SESSION

PANEL SESSION

EVROS & SUSIE AGATHOU Avocado Sweets Design Studio

MARK MCCLEERY SP Group

WEDNESDAY 27TH SEPTEMBER

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.takeawayexpo.co.uk for the latest information.

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

Delivering on Your Promises

How to Boost Your Takeaway Sales by 1000%

Getting into Supermarkets as a Small Food Supplier

ERCYLIO OLIVIERA Delivery Mates

AJMAL MUSHTAQ Mushtaq Restaurants

OLIVER NOHL-OSER Cumbria Sausages

LPG: A Cleaner Way to Power Your Business

10 Secrets of Mobile Catering And How to Guarantee Success

Service, Sustainability and Savings

TERESA WAFER & TOBY BRUCE Calor Gas Ltd

JAY EMERY Bushman Wood Fired Ovens

SIOBHAN KENNEDY-HALL water2business

Business Format Franchising

How to Sell a Business

Marketing Your Business in a Changing World

ANWAR UDDIN The Franchising Centre

TESSA DURDEN BusinessesForSale.com

WARREN CASS Takeaway and Restaurant Innovation

Food Trucks and Double Decker Buses as Effective Vehicles of Business Development, Brand Awareness and Product Testing

Takeaway & Restaurant Loyalty That Works

The Benefits of Cloud Accounting

CHRIS BOUKOUVALAS Food Spirit Ltd

BRETT GASCOINE SessionM

ANDREW JAMES The Catering Accounting Company

Optimise the Speed of Net New Openings & Supply Chain Visibility

Back to Basics - How to Effectively Manage Your F&B Costs

Is Delivery the Curse of the Cure for the Casual Dining Sector

MATTHEW ROUSE & DARRELL OSBORNE ProProcure Ltd

VERAL DESAI Stocktake Online

ASHLEY SHEPPARD & TOM WEAVER Call Systems Technology & Flypay

The Future of Delivery: New Ways of Getting Your Food from Kitchen to Customer

How to Get a 5 Star Food Hygiene Rating

PANEL SESSION

PANEL SESSION

WEDNESDAY 27TH SEPTEMBER

NOTES

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.restaurantdesignshow.co.uk for the latest information.

What Can New Technology in Lighting Do for Your Venue?

Savouring the Visitor Experience

Making Technology Irresistible for Hospitality and Nightlife

MICHAEL ECCLES Lyco

ANNA FENTEN Levy Restaurants

JORDAN YOUTZ Smart Nightlife Company

Digital Transformation in Design

Turning Your Tax Bill into a Valuable Asset Through Art

For information on this seminar please keep an eye on the digital show guide for updates

DYMTRO KOSTYK Kodisoft

Speaker from Compositions Arts

Speaker from Revelagora LdA

NOTES

DAY 1

11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

Delivering Growth through Transforming Customer Experiences

Marketing in 2017 (Rip Up Your Marketing Plan and Start Again)

The Recipe for Future Takeaway Success

Chinese Takeout 2.0

The Change in How Consumers are Engaging with Brands

Integrated Marketing for a New Hotel Opening

From Startup to Multi-million Pound Buyout

Exploring Barriers to Transformation from Legacy to Next-Gen Technology

Drive Revenue from Your Car Park without Damaging Your Brand

Everything you Need to Know to Increase Your Conversion Rate

The Future of Mobile Ordering in Hospitality

The Business Value of Truly Integrated Hospitality Software Platforms

Hotel TV & Beyond

Technology – Transforming the Hospitality Landscape

A Hotelier’s Guide to Virtual Reality, Film and Video Marketing

How and Why you Should Build Your Company’s Digital Network

RESTAURANT & BAR TECH THEATRE 5

Tevalis Talking Tech

The Challenges of Implementing Digital Safety Management

Can Tech Save the Restaurant?

Mobile Payments and Technological Innovations within the Bar Industry

RESTAURANT & BAR TECH THEATRE 6

How Implementing an Online Reputation Management Program will Increase Revenue

The Skills Shortage – Where will you Find Your Next Chef?

Making More from Your Kitchen

How an App Can Fill Your Restaurant

RESTAURANT & BAR TECH THEATRE 7

Using Tablets to Increase Staff Adoption and Customer Engagement

Why you Should be Selling at Festivals - And How to Do it Right

Power Your Mobile App with Simpler, Faster and Safer Payments

Making Technology Irresistible for Hospitality and Nightlife

DESIGN THEATRE 8

Making Technology Irresistible for Hospitality and Nightlife

Design Workshop

How Brands Travel “A Return Trip to the Middle East”

Please see the digital show guide for updates on this seminar

DESIGN THEATRE 9

Integrating Tech into Design

Enforcing Your Brand Through Interior Design

Ubuntu: Together is Better

The Goldilocks Challenge: Getting the Lighting ‘Just Right’

TAKEAWAY & RESTAURANT KEYNOTE THEATRE 1

TECH LIVE KEYNOTE THEATRE 2

HOTEL TECH THEATRE 3

HOTEL TECH THEATRE 4

RESTAURANT & BAR TECH PANEL THEATRE 10

HOTEL TECH PANEL THEATRE 11

The Digital Dining Revolution

Shaping the Restaurant of Tomorrow

Customer Experience: Creating an Experience to Remember

Shaping the Hotel of Tomorrow

How Tech is Reviving the Outdated Street Trading Model

Meat Raves to High Street Saviours

The Soft Drinks Sugar Levy: Sweet Opportunity or Sour Threat?

Give Your Outdoor and Event Catering Some Gas

COFFEE THEATRE 13

Please see the digital show guide for updates on this seminar

Energy Efficiency - The Sustainable Route to Improved Economic Performance

From Start Up to (Small) National

Raise Your Sales by £5k per Week on a Near Zero Budget

COFFEE THEATRE 14

How Sustainable is Your Coffee Shop?

New Ways of Building Loyalty

Please see the digital show guide for updates on this seminar

Recruiting and Retaining the Best Coffee Shop and Restaurant Staff

Increase Sales by Leveraging Trip Advisor & Google

How to Buy a Business

How to Win and Keep New Customers Using the Web

How to Run a More Profitable Business

TAKEAWAY & RESTAURANT THEATRE 16

Optimise the Speed of Net New Openings & Supply Chain Visibility

Mitigating Risk within the Restaurant Industry

Job Opportunities within the British Curry Industry!

Time to Face Two Critical Packaging Issues Challenging Your Future

TAKEAWAY & RESTAURANT THEATRE 17

Five Stages of Success for the Property in Your Business

Innovating for Growth in a Competitive Market

Keeping Your Customers Close to Your Chest

Create, Innovate and Protect - Intellectual Property Explained

TAKEAWAY & RESTAURANT PANEL THEATRE 18

The Future of Delivery: New Ways of Getting Your Food from Kitchen to Customer

TAKEAWAY & RESTAURANT THEATRE 12

TAKEAWAY & RESTAURANT THEATRE 15

Safeguard Your Business

DAY 1

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

16.15 - 16.45

There’s No Business Like the Crepes Business

How Digital Media Can Increase Your Revenue

by Over 33%

Please see the digital show guide for updates on this seminar

My Journey from F&B to Million Dollar Shark Tank Investor

The Rules of Engagement: The Things we’ve Learnt with our Loyalty App

Leveraging Technology to Enhance Hotel Operations and the Guest Experience

Engaging Your Target Market

Please see the digital show guide for updates on this seminar

TECH LIVE KEYNOTE THEATRE 2

Guest Service – The Final Technology Frontier

Why you Should Digitise Your Hotel Operations

Be Compliant, Stay Compliant… It’s Easy!

Please see the digital show guide for updates on this seminar

HOTEL TECH THEATRE 3

Game Changing Innovation and Trends

The Power of Hotel Data

Employee Engagement, Retention, Productivity and Enhance Guest Experiences

The Universal Merchandising Strategy: Increase the Value of Each Reservation

HOTEL TECH THEATRE 4

Eliminating Waiting Times and Lines in Restaurants

Serving up Success through Location-based Mobile Marketing

Content and Email Marketing: A Driving Force Shaping the Venues Industry

Please see the digital show guide for updates on this seminar

RESTAURANT & BAR TECH THEATRE 5

Make the Cloud Work for Your Restaurant

Integrated Payments: The Next Wave in Restaurant Payment Innovation

How to Avoid Being the Next Food Scandal!

Creative Digital Signage

RESTAURANT & BAR TECH THEATRE 6

The Importance of Mobile Marketing

HoReCa Revolution: The Waiter in Your Pocket

Please see the digital show guide for updates on this seminar

Please see the digital show guide for updates on this seminar

RESTAURANT & BAR TECH THEATRE 7

Cost Effective Design in the Leisure Industry

Design Strategy Evolution not Revolution

Global Lighting, Local Passion

DESIGN THEATRE 8

Brand Science

Modern Aquarium Installations in the F&B Industry

Please see the digital show guide for updates on this seminar

DESIGN THEATRE 9

Customer Experience: Creating an Experience to Remember

Essential Knowledge to Grow Your Business

Increasing Revenue

Guest Personalisation and Loyalty through Technology

Top Tips to Street Food Success

Health and Safety How to Get a 5-star Rating

10 Secrets of Mobile Catering - How to Guarantee Success

Future Proofing Your Business with EPOS

Loyalty in a Cup

#NOBRAINER… The Only Viable Option

How to Compete with Big Chains through Powerful IT Tools

Tahola Cloud A World Class Business Analytics Solution

The Money Press Trick

Business Format Franchising

How to Sell a Business

Marketing Your Business in a Changing World

How Digital Media Can Increase Your Revenue

By Over 33%

How to Use Tracking Technology to Protect and Improve Your Business

Please see the digital show guide for updates on this seminar

Trade Marks: Future-proofing Your Brand Protection

Creating ‘Wow’ Moments for Your Customers

Embedding Energy Reductions into Restaurant Design and Operation

Getting Your Customers Coming Back For More

Digital Marketing: Using the Right Channels to Promote Your Brand

TAKEAWAY & RESTAURANT KEYNOTE THEATRE 1

RESTAURANT & BAR TECH PANEL THEATRE 10

HOTEL TECH PANEL THEATRE 11

Personalised Nutrition is Going Mainstream Are you Ready?

TAKEAWAY & RESTAURANT THEATRE 12

COFFEE THEATRE 13

COFFEE THEATRE 14

TAKEAWAY & RESTAURANT THEATRE 15

TAKEAWAY & RESTAURANT THEATRE 16

Please see the digital show guide for updates on this seminar

TAKEAWAY & RESTAURANT THEATRE 17

TAKEAWAY & RESTAURANT PANEL THEATRE 18

DAY 2

11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

Bear Traps, Busy Fools, Honey Pots & Burgers

Helping Restaurants Build Their Businesses

McDonald’s, a Progressive Burger Company

Growing Your Takeaway Business Sales by 46.4%

Empowering Hotels in the Online World

From 6 to 21 Tills Lessons Learnt from a Cashless Store

There is an Alternative to Franchising

Why you Should be Selling at Festivals - And How to Do it Right

HOTEL TECH THEATRE 3

Fresh Trends of the Hotel Industry

How Data Influences Decision-making in the Hospitality Industry

Ergonomics & Technology: Improving Your Hotel Operations

Winning in the Group and Meeting Segment

HOTEL TECH THEATRE 4

What is the Next Technological Leap in the Hotel Industry?

The Power of Hotel Data

Three Lessons for Electronic Ordering and Invoice Automation Success

Reputation Management: Turning Reviews into Revenue

RESTAURANT & BAR TECH THEATRE 5

Fingopay - The World’s First Match-on-cloud Biometric Identity Solution

Please see the digital show guide for updates on this seminar

Are Restaurants Today Suffering from a Tech Overload?

The Hidden Costs of FOG

RESTAURANT & BAR TECH THEATRE 6

Please see the digital show guide for updates on this seminar

How Big Data is Transforming Training and Succession Planning

Back to Basics – How to Effectively Manage Your F&B Costs

The Impact of Music on Sales in Restaurants

RESTAURANT & BAR TECH THEATRE 7

How Wireless Charging Technology can Benefit the Hospitality Industry

Keeping Customer Payment Data Safe with P2PE

Tevalis Talking Tech

Power Your Mobile App with Simpler, Faster and Safer Payments

DESIGN THEATRE 8

Branding through Interior Design

Designing in Accessibility

Think First, Design Later

Designing Europe’s First Cashless Restaurant

DESIGN THEATRE 9

How to Make Your Interior Superior

Design to Make Your Customers Happy And...Spend!

Breaking into the Restaurant Game

The Future of Omni-channel Marketing as it Affects the Leisure Industry

RESTAURANT & BAR TECH PANEL THEATRE 10

Building Loyalty Through Technology

Digital Marketing: Using the Right Channels to Promote Your Brand

The Game-Changing Innovations and Trends for 2018

Digital Marketing: Using the Right Channels to Promote Your Brand

TAKEAWAY & RESTAURANT KEYNOTE THEATRE 1

TECH LIVE KEYNOTE THEATRE 2

HOTEL TECH PANEL THEATRE 11

The Next Generation

Top Tips to Street Food Success

Meat Raves to High Street Saviours

Getting the Recipe Right: Don’t Let the Location be Your Missing Ingredient

COFFEE THEATRE 13

Drink Mixer The “Star” Behind the Counter You Can Count On!

Coffee, Chains and Change

13 Reasons Independent Coffee Shops Fail

Future Proofing Your Business with EPOS

COFFEE THEATRE 14

New Innovations and Trends for 2018

Please see the digital show guide for updates on this seminar

Bringing a Product from Concept to Reality

Why Online Reputation Matters and How to Manage it

TAKEAWAY & RESTAURANT THEATRE 15

Increase Sales by Leveraging Trip Advisor & Google

How to Buy a Business

How to Win and Keep New Customers Using the Web

How to Run a More Profitable Business

TAKEAWAY & RESTAURANT THEATRE 16

Mitigating Risk within the Restaurant Industry

The Value of Targeted Discounting

BREXIT & Opportunities

The Soft Drinks Sugar Levy: Sweet Opportunity or Sour Threat?

TAKEAWAY & RESTAURANT THEATRE 17

Five Stages of Success for the Property in Your Business

Benefits of Being an Eco-friendly Business

Don’t Gamble with Your Door Drop Spend

What is Your Niche?

And How to Market on it

TAKEAWAY & RESTAURANT PANEL THEATRE 18

How Sustainable is Your Restaurant?

TAKEAWAY & RESTAURANT THEATRE 12

Digitisation of the Fast-food Experience

14.45 - 15.15

15.30 - 16.00

How Digital Media Can Increase Your Revenue

by Over 33%

How to Boost Your Takeaway Sales by 1000%

Getting into Supermarkets as a Small Food Supplier

Influence of Reviews on Revenue Performance

Our Digital Customer Journey

Please see the digital show guide for updates on this seminar

What Chia Seeds Taught Me About the Success/ Future of FoodTech

Harness the Power of the Connected Guest

Biometrics: A Step Change in Customer Convenience

Posters Don’t Work

Benchmarking Your World: Using Data Insights to Fuel Performance Growth

Personalisation & Persuasion - The Key to Increasing Direct Bookings

F&B: Your Secret Weapon to Beat AirBnB

Reuse Existing TV Network for Internet Services

Using Interactive Digital Content to Drive Engagement

Eliminating Waiting Times and Lines in Restaurants

Please see the digital show guide for updates on this seminar

Guest WiFi Doesn’t Only Benefit the User, It can Transform a Business

RESTAURANT & BAR TECH THEATRE 5

Guaranteed Recipe to a Successful Hospitality Business

Extracting Your Brand Story

Getting More for Less (Kitchen Energy Management)

Deploying AI Chatbots to Leverage Consumer Behaviour

RESTAURANT & BAR TECH THEATRE 6

Delivering a Great Restaurant Experience in the Digital Age

Digital Transformation of Dining

Using Technology to Power Restaurant Profits

How can Restaurants Capitalise on the Mobile Trend?

RESTAURANT & BAR TECH THEATRE 7

What Can New Technology in Lighting Do for Your Venue?

Savouring the Visitor Experience

Making Technology Irresistible for Hospitality and Nightlife

DESIGN THEATRE 8

Digital Transformation in Design

Turning Your Tax Bill into a Valuable Asset through Art

Please see the digital show guide for updates on this seminar

DESIGN THEATRE 9

The Game-Changing Innovations for 2018

The Do’s and Don’ts of Effective Talent Acquisition

Leveraging Technology to Streamline Hotel Operations

Food and Beverage Tech Trends

16.15 - 16.45

DAY 2

14.00 - 14.30

TAKEAWAY & RESTAURANT KEYNOTE THEATRE 1

TECH LIVE KEYNOTE THEATRE 2

HOTEL TECH THEATRE 3

HOTEL TECH THEATRE 4

RESTAURANT & BAR TECH PANEL THEATRE 10

HOTEL TECH PANEL THEATRE 11

LPG: A Cleaner Way to Power Your Business

10 Secrets of Mobile Catering - And How to Guarantee Success

Service, Sustainability and Savings

What Chia Seeds Taught Me About Success and the Future of Foodtech

The Coffe-Eco System – The Complete ‘End of Life’ Coffee Solution!

Marketing and Data Protection: Getting the Law Right

COFFEE THEATRE 13

Make Your Customers do Your Marketing for You

Wake Up and Smell the Coffee - The Taste of Success

Please see the digital show guide for updates on this seminar

COFFEE THEATRE 14

Business Format Franchising

How to Sell a Business

Marketing Your Business in a Changing World

TAKEAWAY & RESTAURANT THEATRE 15

Food Trucks and Double Decker Buses as Effective Vehicles for Business

Takeaway & Restaurant Loyalty That Works

Please see the digital show guide for updates on this seminar

TAKEAWAY & RESTAURANT THEATRE 16

Optimise the Speed of Net New Openings & Supply Chain Visibility

Please see the digital show guide for updates on this seminar

Please see the digital show guide for updates on this seminar

TAKEAWAY & RESTAURANT THEATRE 17

The Future of Delivery: New Ways of Getting Your Food from Kitchen to Customer

How to Get a 5 Star Food Hygiene Rating

TAKEAWAY & RESTAURANT THEATRE 12

TAKEAWAY & RESTAURANT PANEL THEATRE 18

T

H

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K

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L

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A

D

I

N

G

E

P

O

S

P

R

O

V

I

D

E

R

EPoS Solutions

Kitchen Management

Mobile Ordering

Online Bookings

Loyalty & Campaigns

Integrated Payments

Hotel Management

Purchasing Management

Table Management

9110 www.zonal.co.uk | 0800 131 3400 | sales@zonal.co.uk

Networking

NETWORK WITH THOUSANDS OF BAR, RESTAURANT AND HOTEL OWNERS

NETWORKING AT THE SHOW

ABOUT THE SPONSOR

As well as providing an incredible range of the latest tools, information, solutions and cutting-edge designs to attendees, the show’s Smart Nightlife Company Cocktail Bar & networking area also offers unparalleled networking opportunities to bar, hotel and restaurant owners; buyers; investors; interior designers and innovators.

No other event puts you in the same space with such a collection of leading minds across the hospitality technology and hospitality design industries. The chance to engage with, and learn from, the most progressive professionals from around Europe is an advantage both you, and your business, will reap huge, long-term benefits from.

This platform has been specifically

created to be the most effective networking environment possible, and conducive to the growth your business makes in the hospitality sector.

What’s more, this year’s networking area will be the most exciting yet, with Smart Nightlife Company rolling out an incredible Ultimate Nightlife Experience!

NEON Back Office

STAFF APPS/mPOS

Unify your operations with unparalleled power to sell. CRM, loyalty, flash deals, preemptive stock management, staff and product tracking, sales performance and reporting, ticket sales, access control and bottle service.

The point of sale. Redefined for the digital age. Rapid fire staff ordering and flexible mPOS payment processing makes nightlife flow from open to close.

Products are displayed on tablets when guests place them and waiters get notified in app to deliver ready orders.

We improve both nightlife operations and the lives of consumers with our Unified Mobile Commerce ecosystem. We believe that everything sold, to everyone served should be together in one place and accessible from any device - to make nightlife flow from open to close through an end-to-end platform.

Our cloud-based inventory, CRM, event and ticketing system integrates staff app order and pay through an mPOS and our consumer wallet. We’re introducing loyalty schemes for the first time in nightlife. Our reimagined POS delivers frictionless consumer experiences that drive incremental revenue for venues. Staff Apps synchronize operations to improve throughput and sales by giving employees total control and oversight of the customer service continuum.

Nightlife. At the speed of light.

SENSYTOUCH INTERACTIVE TABLES Order, play & pay. The tables have turned into interactive revenue generating and guest enhancement machines. Stateof-the-art hardware and custom software modules bring nightlife to life through modern ordering, advertising and big data.

VISIT U

S AT

STAND 5160

DRINKTOPIA The nightlife wallet. Loyalty, rewards and offers automatically saved in the app.

The fastest and easiest way to order and pay - fully integrated into the POS. Zero integration required. Maximum innovation acquired.

FOR MORE INFORMATION, VISIT US AT THE SMART NIGHTLIFE COMPANY NETWORKING AREA!

33

Highlights Dover Design Stand 8176

WHAT NOT TO MISS...

HIGHL

Next Menu Stand 2142

YOUR TICKET GIVES YOU ACCESS TO HUNDREDS MORE SEMINARS, SUPPLIERS AND EXPERT ADVICE ACROSS SIX SISTER SHOWS AT THE EXCEL

Aly Thompson Trivago

| PIA FAIRHUST Creative Director at Azzurri Group Design Strategy - Evolution not Revolution

| LISA PRISK Head of Design at Tossed Designing Europe’s first cashless restaurant Europe’s largest exhibition dedicated to the emerging technology and services that are forming the future of the restaurant business.

Bar Tech Live is the event for the high-tech products, devices, gadgets, and services that will transform the look, feel, and future of bars and clubs.

| DAVID TAYLOR COO at glh Hotels Leveraging technology to enhance hotel operations and the guest experience

| THOMAS MAGNUSON Founder at Magnuson Hotels There is an alternative to franchising

34

Robots Of London

The UK’s most exciting event for the technology, systems, products, and services that are breaking new ground in the hotel sector.

TAKE A LOOK AT OUR FLOOR PLAN AT THE BACK OF THIS GUIDE TO FIND OUT THE LOCATION OF EACH SHOW

| NEIL MANHAS Just Eat Stand T1

IGHTS

MD at Pizza Hut UK Delivering growth through transforming customer experiences

| ABEL CAMPOS Head of Franchising at McDonald’s McDonald’s, a progressive burger company

We’ve brought together the industry’s most exciting and progressive events to the ExCeL arena for two days to give you the most comprehensive business event in Europe for restaurants, takeaways, bars, cafés, coffee shops and hotel owners to source everything they need to expand, evolve and improve their business.

From customer experience to marketing your brand, from interior design, to technology and automation, your ticket gives you full access to every event and every seminar.

We guarantee this will be the most exciting two days the restaurant and hospitality industry has ever seen. Here is just a sample of the highlights from across the 350 seminars and 650 exhibitors.

| MARCIN KOROWIECKI Head of systems at Jamie Oliver Restaurant Group Our Digital Customer Journey

| EDIN BASIC CEO and Founder at Firezza From startup to multi-million pound buyout

The UK’s only event for coffee shop owners to find the latest business advice, solutions and inspiration to grow, innovate and stand out from the crowd.

The UK’s only exhibition that helps ambitious individuals grow their takeaway or restaurant business.

| JOSH BROWN Head of Commercial Development at Harris + Hoole Coffee, chains and change

The UK’s most comprehensive event to find the inspiration, solutions, products and advice to reinvent restaurant and bar interiors.

Europe’s largest exhibition for street food vendors looking to start or expand their business.

| MARK MCCULLOGH Former Marketing Director at Pret A Manger Raise your sales by £5k per week on a near zero budget

35

Next generation mobile payments for an app experience your customers will love Hello@Judopay.com | 0203 503 0600 | www.judopay.com

Come visit us on Stand 6161

AWARDS 2017

TECHNOLOGY INNOVATION AWARDS 2017

The Technology Innovation Awards celebrate the innovation and groundbreaking technology to have made an everlasting impact on the restaurant and hospitality industry in the past 12 months With four awards there for the taking, the nominees will be those who have a product or service, that has helped restaurants, bars and hotels attract more customers than ever before.

DIGITAL MARKETING AWARD

One winner will be picked across four categories; the Digital Marketing Award, the Customer Experience Award, the Tech Product of the Year Award and the Business Innovation Award. The nominees will take centre stage at stand 8100 and give a three minute pitch about their product or service, in front of four esteemed judges as well as a live audience.

The winners will be selected by the prestigious panel of judges. Each judge has an outstanding track record in the industry. Between them they bring an abundance of experience, knowledge and expert opinion.

TECH PRODUCT OF THE YEAR

VIP Worldwide

Stand 4089

CHARGit

Stand 6134

Videotree

Stand 7084

DDS Solutions

Stand 7112

Video Poster

Stand 2140

Sthaler Limited

Stand 4135

Touch Hits

Stand 8174

Robots of London

Stand 5072

Entr - a Digitonic product

Stand 7136

Pager Call systems Ltd

Stand 6102

Ergo Concepts by Evalomel

Stand 7172

Hartdean - EcoKnit

Stand 4093

NextMenu

CUSTOMER EXPERIENCE AWARD Krowd

Stand 7130

WUKBUK

Stand 2154

Chef Line Solutions

Stand 5140 & 6144

Stand 2090 & Stand 2142

BUSINESS INNOVATION AWARD TribePad

Stand 4126

Beekeeper

Stand 9080

GSG SmartServe

Stand 4144

Check Your Staff Ltd

Stand 6116

Siru Mobile

Stand 1144

3Radical Limited

Stand 2121

Unified App

Stand 3104

PXtech

Stand 5124

Smart Nightlife Company

Stand 5160

Sparetap Limited

Stand 8144

Wi-Q Europe

Stand 3084

Lifecycle Products

Stand 4150

37

Our Supporters

WITH SUPPORT FROM A DISTINGUISHED LINEUP OF INDUSTRY LEADERS We are absolutely delighted to present to you our distinguished lineup of exhibition partners, who themselves are pushing the boundaries of innovation and achievement.

SHOW SPONSORS

38

EXHIBITOR LISTINGS 3radical Limited Stand Number 2121

APG Cash Drawer Stand Number 4146

3radical use fun interactive experiences to increase engagement by 300%.

3radical`s marketing platform allows brands to create gamified campaigns that drive positive consumer behaviour.

These engaging experiences re-engage lapsed customers, increase foo”

APG is committed to developing cash management solutions to serve markets worldwide. Whether you need a standard or a bespoke cash drawer, a product for a mobile shopping experience, or the SMARTtillâ„¢ Intelligent Cash drawer, APG is the supplier of choice.

0 117 344 5008 http://www.3radical.com/

9 Spokes International Limited Stand Number 6140 The 9 Spokes smart dashboard connects your software into one place, revealing key insights across essential areas of your business. From managing cash flow to growing sales, it’s easier to make the right calls when you can see the big picture. One dashboa https://www.9spokes.com/

Adactus Limited Stand Number 8154 “Adactus & our analytics team, Data Know How, have experience helping large restaurant businesses to engage & understand their customers via websites, apps, loyalty schemes, CRM & ecommerce.

Now small & medium sized enterprises can enjoy the technologic”

01844 269090 http://www.adactus.co.uk

Addwell EPOS Solutions Ltd Stand Number 7116 Addwell EPOS Solutions, the no nonsense EPOS suppliers. Come and have a chat to our guys on stand 7116 to find out what system your business will benefit from and why. Our EPOS systems are in hundreds of venues in the UK and Europe. The best in the business.

“Appetite Learning is an e-Learning platform created by William Reed - the food and drink industry experts - in partnership with Virtual College.

Tailored for the hospitality sector, our online training solutions help your business to demonstrate.

01293 610473 http://www.appetite learning.com

Spoonfed Stand Number 5152 Spoonfed is THE system for managing corporate catering orders. Our software makes receiving orders, production, delivery and invoicing simpler than ever, and a wealth of reports gives you actionable insights into your corporate catering service.

01506 246 046 http://www.getspoonfed.com

Techno Review Stand Number 6142

Albion - TouchBistro EPOS Stand Number 6112

07584 730019 http://www.technoreview.net

Albion is at the forefront of the restaurant point of sale revolution, we’re experts at integrating Apple products and cloud applications. We combine a wide range of services and expertise across major platforms to offer an outstanding one stop shop.

0333 006 6025 http://www.albion.co.uk/pos

Bouncepad Stand Number 5122

Your Brand’s Music DNA

After the iPad launched in 2010, Tobi Schneidler, Bouncepad CEO, had a lightbulb moment in the Apple Store to use tablets as a business tool for retail & hospitality.

Since then Bouncepad has been innovating & shaping the changing world of retail & hosting.

0 2037 122471 https://www.acoustix.no/

Avenista Table Reservations Stand Number 2112

0845 0500 700 http://www.avenista.com

Barclaycard Stand Number 3124

Athena Recruiting Services Ltd Stand Number 5120 01376 310740 http://www.athena-recruiting services.co.uk/

020 3693 0000 https://www.bouncepad.com

Barclaycard is a payment solution expert for businesses within the restaurant, pub and hospitality sector. We have an extensive range of payment pages that make accepting cards and new digital payments really straight forward. Come and visit us on stand 3124.

BriefYourMarket.com Stand Number 8120

BriefYourMarket.com is an awardwinning marketing software company that provides an all-in-one, multichannel marketing platform. We enable restaurateurs to communicate with their database to achieve the maximum http://www.barclay value from each customer and attain card.co.uk/business exceptional service.

BIXOLON Stand Number 8126

0 1273 616300 BIXOLON is a leading global http://www.cash manufacturer of POS, Label & Mobile drawer.com/europe printing technologies for a range of Hospitality environments. Producing high

quality Thermal, Impact & Inkjet printers, Appetite Learning paired with intuitive customisation Stand Number 7142

Do you know that: Over 62% of business have a mobile app?

We spend 172 minutes a day on our mobiles One-third of all millennials` purchases are completed by a mobile app.

If you don`t have a mobile app, isn`t it time you followed the other 62% who do?

01708 730980 http://www.addwell.co.uk

ATMO Acoustix Stand Number 4134

software they are the ideal .

0492116878540 http://www.BIXOLONEU.com

Bizimply Stand Number 5126 Bizimply is a workforce management platform for hospitality and retail businesses.

00353 1 254 2524 http://www.bizimply.com

BlueCats Stand Number 4112 We are changing the game with Bluetooth enabled technologies!

BlueCats is an innovative technology company creating unique solutions for hospitality. Find your customers quicker with our Smart Table Flag or enhance your in-venue experience to support your business.

07738 618899 http://www.bluecats.com

0344 800 8424 http://www.briefyour market.com

Buzzer Feedback Stand Number 9146 Customer experience is the most important aspect of your business, so why aren`t you measuring it properly?

At Buzzer, we measure and analyse customer experience, serving you with simple and actionable insights so you can focus on running your business.

020 3441 8981 http://www.buzzerfeed back.com Call Systems Technology Stand Number 6132 At CST we specialise in innovative communication technology and software solutions that transform the hospitality experience. Partners to over 15,000 system users, our first class quality products include restaurant paging, kitchen automation, table location etc.

0208 3811338 http://www.call-systems.com

Call Systems Technology Stand Number 5130

At CST we specialise in innovative communication technology and software solutions that transform the hospitality experience. Partners to over 15,000 system users, our first class quality products include restaurant paging, kitchen automation, table location etc.

BlueRunnerSolutions Stand Number 3140

02083811338 https://www.call-systems.com/

We`re a creative & strategic digital solutions business specialising in high street food & drink retail, foodservice, leisure & hospitality industries. Our portfolio of unique & feature rich products is designed to enhance customer journey & experience &

BlueFrog Media Stand Number 6126 01237 403764 http://www.bluefrog media.co.uk/

0208 944 2158 http://www.bluerunner solutions.com

Captini Stand Number 2120 “Captini Social WiFi powers 1,000`s of venues in 14 countries helping restaurants, bars and cafes identify, engage and reward customers increasing occupancy and repeat spend.

- CONNECT WITH YOUR GUESTS - GROW YOUR TRIPADVISOR - WHAT’S YOUR WALK-IN RA”

0 3333-443-888 https://www.captini.com

41

BLACKBX Stand Number 4129

Chef Line Solutions Stand Number 5140

CPL Training Group Stand Number 3142

Drink Command Stand Number 8124

BLACKBX is about keeping businesses and customers connected. Our cloudbased software removes the hassle and expense of setting up and managing a Wi-Fi network.

Businesses benefit by gaining valuable customer insights, while offering a branded, seamless service.

Low Temperature Cooking and Regeneration Specialists.

Products designed to take the Stress out of the Kitchen Reducing the need for Skilled Staff Low Energy - No extraction - Better Yield - Bigger Profits Currently used in: Event Catering Fine

CPL Training Group is one of the most trusted partners working in collaboration with the licensed hospitality industry.

From personal licence training to e-learning courses, we train over 30,000 classroom-based learners each year and serve one million users.

Self-Serve draft beer systems with integrated payment options from Verifone and smart ID verification from Yoti. Visit our fully self contained shipping container self-serve bar and enjoy a complimentary beer on us! Drink Command with Verifone and Yoti -

0845 459 1 760 http://www.moduline.co.uk/

0151 650 6910 http://www.cplonline.co.uk/

0203 642 6386 https://www.drinkc ommand.com

0131 510 7008 http://www.blackbx.io

Carving Labs Stand Number 9140 Carving Labs leverages Apple Pay/ Android Pay/Samsung Pay that come natively installed on devices. Consumers can save and store coupons, loyalty & store cards and now payment card.

Deliver personalized offers in your customers native wallet.

03317 5436071 https://www.carvinglabs.com

Charge Point Stand Number 4164 Increase revenue and dwell time in your venue by providing your customers with a mobile phone charging service. Our Charge Points are suitable for all venues, including those with limited space. The secure plug-pay-lock system is easy to use, and customer

0800 622 6640 http://www.chargepoint.co.uk

Chargit Stand Number 6134 CHARGit is building an infrastructure of wireless charging in public space.

Offering convenient wireless charging in any environment where power is needed for smartphones, tablets, laptops and all micro USB devices.

0333 700 8889 http://www.chargit.co.uk

Check Your Staff Limited Stand Number 6116 Do you take a risk every time you carry out a right to work check?

Carrying out fully compliant right to work checks is one of the biggest headaches a modern business has. Get it wrong and your business can face a fine of up to ÂŁ 20,000 per employee or

Cincera Productions Stand Number 9150 It`s no secret that your business needs to be using video. We specialise in creating videos for restaurants that deliver exciting messages to the right people, in the right place, at the right time. We handle every part of the production process for you.

020 8123 5147 http://www.cincera.co.uk/ Citizen Systems Europe / Datecs UK Ltd. Stand Number 8130 Citizen Systems Europe is the brand of choice for printers worldwide, providing a wide range of top-line industrial printing solutions. Collaborating with their partner Datecs, the leading manufacturer, developer, and seller of POS solutions, Citizen reac

020889 31900 www.citizen-systems.com http://datecs.co.uk

DDS Solutions provide market-leading digital advertising solutions and content management systems. We pride ourselves on delivering technical excellence and high levels of customer service - each project is about creating a bespoke solution to meet the clients needs.

01623 858004 http://www.ddssolutions.co.uk/ Collins by DesignMynight Stand Number 3106

Como Stand Number 9130 Como provides businesses with an endto-end customer engagement platform that`s integrated with their POS. It includes actionable business insights, personalized loyalty programs, and a branded mobile app. The solution is proven to grow customer spend.

Artizen Food Service Stand Number 6144

01293 789500 http://www.comtrex.co.uk/

Artizen is a company that specialises in creating and producing built-in electric induction kitchen ranges with highenergy savings and low operating costs.

Inclusive of ranges from Heko and energy efficient Glass & Dishwasher. http://www.artizen-fs.com

Countr POS Stand Number 7124 Countr is a full-scale POS, built with omnichannel retail in mind. Free to download and try out, retailers of any size benefit from integrated loyalty, analytics and eCommerce (seamlessly combining web and offline shops) and a globally-accessible dashboard.

02080 683158 http://www.countrhq.com/

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020 7700 004 https://www.datatherapy.com/

Comtrex Systems are ePOS experts. We have been designing, developing and supplying EPOS Solutions for over 30 years. Whether you run a small coffee shop or are after your next Michelin Star, have a single outlet or are a national chain, we have the tools.

01924 493353 http://www.checkyour staff.co.uk

DataTherapy will be showcasing Platopus Delivery for multi-location food-togo businesses to maximise profits by adding online ordering for delivery and collection & Platopus Retail for secure internal sharing of documents, weekly reports, product, shop.

DDS Solutions Stand Number 7120

0203 150 1956 http://www.como.com

Comtrex Systems Stand Number 6150

Datatherapy Limited Stand Number 3156

Collins is a revolutionary reservation & enquiry management system for the casual-dining, bar & pub industry.

Manage real-time bookings and floorplan, as well as all enquiries, preorders, deposits, invoicing, queuing & more! With over 1500 UK clients.

http://www.collins bookings.com

Entr - a Digitonic product Stand Number 7136 “Precise on-location analytics powered by your existing Wi-Fi connectivity, Entr creates unique data insights and outcomes by enabling venue owners and operators to identify who their customers are, how often they visit and how long they stay.

0 141 530 40 80 http://www.digitonic.co.uk/

DNS Accountants Stand Number 7134 DNS Accountants is a highly respected, award winning accounting, tax planning and consulting services practice with a national presence across the UK. We have specialist expertise in helping owner managed businesses, freelancers, contractors and constructors.

0208 903 6330 http://www.dnsassociates.co.uk

Smart Nightlife Company Stand Number 5160 We improve both nightlife operations and the lives of consumers with NEON, our B2B/B2C Unified Mobile Commerce platform. It`s a cloud-based inventory and CRM ecosystem that integrates staff mPOS order & pay with Drinktopia App.

07479 021049 http://www.smartnightlife.co

BusinessesForSale.com Stand Number 9165 BusinessesForSale.com connects business buyers and sellers. Search over 70,000 opportunities for sale including restaurants, cafes, bars, pubs, hotels and indeed businesses and franchises in all sectors imaginable. And if you are looking to exit, we can help.

www.uk.businessesforsale.com

Eagle Eye Stand Number 1151 The SaaS company transforming marketing by digitally connecting Retailers, the Hospitality Industry and Brands to their consumers, enabling real-time performance marketing.

0844 824 3686 http://www.Eagle Solutions

Eden Agency Stand Number 8134 Eden is a digital agency who strives to produce engaging digital solutions for your customers. We create artificially intelligent chatbots to engage your customers on their favourite social media channels and also on interactive display in store. Come by our stand.

014235 93010 www.createdineden.com

eLamb eLearning Stand Number 1141 Delivering custom & off the shelf eLearning for effective training. Level 2 assured modules, games & video so learners retain the knowledge to make your business thrive. We specialise in onboarding training to boost customer service levels & reduce staff.

01325 734 885 https://www.elamb.co.uk

The ELAS Group Stand Number 1150

Galerie6 Stand Number 4166

Order on Chef Stand Number 4169

LAVU Stand Number 6136

The ELAS Group is the only company to provide training, food safety, health & safety, employment law, absence management and occupational health solutions to the restaurant industry.

Galerie 6 produce ‘Artlight’ wall decoration which combines high quality framed images with LED backlighting.

These wonderful ‘Artlights’ are so impressive they create a ‘virtual window’ on your walls. They are also the perfect installation for rooms with

Supercharge your business with Order on Chef.

Get more orders, increase order values, grow customer loyalty & stop paying commission today.

Pay zero commission Take orders with NO COMMISSION on your own website, Facebook page and more.

Lavu is the world`s leading mobile point-of-sale system for restaurants.

Used in more than 80 countries, Lavu is a full-featured iPad-based POS system designed exclusively for restaurants and bars.

01855 7675288

0161 785 2000 http://www.elas.uk.com

Emmatester Stand Number 123

EP Marketing and Direct Solutions Stand Number 2114 EP Marketing is a strategic and creative marketing agency. EP Marketing is the brainchild of Director Emma Pratt.

The EP Marketing team are hot on strategy and each and every marketing activity is co-ordinated for a cohesive, complimentary approach.

01473 407027 www.epmarketing.co.uk, www.directsolutionsuk.com

077804 74865 http://www.galerie6.com

gistLondon Stand Number 7122

gistLondon is transforming employee education in hospitality. Offering courses, workshops and other business solutions designed to improve the employee-brand congruency, talent retention and acquisition and ultimately, to support long-term business performance.

078584 62457 http://www.gistlondon.co.uk

Givex Stand Number 2150

http://www.web.givex.com/ Feed It Back

Stand Number 4120 Global Payments The only enterprise feedback Stand Number 1142 management system that combines live EPOS data to offer guests personalised surveys & better insight for pubs, restaurants & hotels

01483 478985 http://www.feeditback.co.uk

Food Alert Limited Stand Number 7110 Food Alert is a leading consultancy providing a comprehensive range of Food Hygiene and Health & Safety services to the hospitality sector across the UK, Europe and the Middle East.

020724 41900 http://www.foodalert.com

Food Safe System Stand Number 4110 “Food Safe System is the complete food safety compliance system designed for chefs and restaurant owners alike.

Using the latest mobile, wireless and cloud technologies we make compliance quicker, easier to manage and more secure.

07588 427222 www.foodsafesystem.com

Freerunner WiFi Stand Number 8156 Freerunner provides Wi-Fi to a wide range of retail and food venues, offering bespoke wi-fi tailored to your requirements at a fraction of the cost to deploy versus other wi-fi networks.

We promote your brand not ours, your customers, your data, your hotspot etc.

01920 872454 http://www.freerunr.com

Global Payments specialises in card payment processing and is a leading worldwide provider of payment technology services, delivering innovative solutions driven by customer needs globally. We operate in thirty countries worldwide and we process billions.

0800 731 8921 http://www.global paymentsinc.co.uk

GSG SmartServe Stand Number 4144 GSG SmartServe is the ultimate all in one luxury application that gives diners full control of their dining experience before, during and after whilst unlocking establishments true revenue potential, enhancing brand recognition as well as improved product

0800 689 3946 http://www.gsgsmartserve.com

Harri Stand Number 8144 Harri is a next-generation workforce operating system that provides hospitality businesses with the management tools and strategic insights necessary to make real-time impact on revenue growth, profit margin, and risk mitigation.

0844 427 7443 http://www.harri.com

020 3807 5302 https://www.orderonchef.com

Hinteractive Technology Stand Number 5142 Hinteractive Technology is an official representative of KODISOFT and its revolutionary Interactive Restaurant Technology (IRT). It replaces most of existing digital solutions for restaurants with one fantastic product - Interactive Dining Table.

INRESTO Stand Number 1160 inResto offers a range of restaurant management products which cater to the entire spectrum of restaurants such as high end fine dining restaurants, pubs & bars, QSR`s and delivery focused standalone restaurants. Our products are live at 2000+ restaurants

0091 99532 37225 http://www.inresto.com/

Jade Solutions Ltd Stand Number 3134 Jade’s CROWD WIFI Solution empowers retailers, hoteliers, restaurants and businesses premises to interact with, engage and learn from their customers behaviour to enhance revenue and profits like never before.

So let`s bring in the crowds.

01925 295400 www.jade-solutions.co.uk

Judopay Stand Number 6161 Judopay partners with leading brands to deliver next generation mobile payments for an app experience your customers will love. Operational in 190 countries and working with 100 acquiring banks, we are the leader in mobile payments.

0203 503 0600 http://www.judopay.com

my-Kaboodle Stand Number 4132 An incredibly simple to use intelligent facilities management tool. Kaboodle allows the live tracking of all your equipment and asset lists giving managers and service providers an easy accessible portal to upload and down load any information you wish to

07890 944335 http://www.my-kaboodle.com

Krowd Stand Number 7130 Taking out the stress and frustration from the restaurant dining experience.

Using the latest in payment solutions and artificial intelligence technology Krowd will help consumers get exactly what they want, when they want it.

Restaurants will save costs, http://www.krowdit.com

Stopblox Stand Number 4150 Stopblox is a guaranteed solution for foodservice businesses with persistent FOG problems and high costs of FOG management. The most effective FOG treatment on the market, Stopblox prevents Fat Oil & Grease build-up and is guaranteed to prevent blockages.

0333 5771577 http://www.stopblox.com

Lightspeed Stand Number 6124 Lightspeed is a mobile ePOS system that helps restaurants, hotels, bars and cafés deliver a better customer experience. With all-in-one point of sale, table management and analytics platforms Lightspeed Restaurant helps you run a more profitable business

0 20 3695 9599 www.lightspeedhq.co.uk

Long Range Systems UK Ltd Stand Number 6160 LRS is the leader in on-site communication solutions including Table Tracker, staff & customer paging systems, application based restaurant management & our new on-site management systems that integrate disparate technologies. Two way radios.

New technology.

01782 537000 http://www.lrsuk.co.uk

Bink Stand Number 4124 Bink’s Payment Linked Loyalty allows consumers to automatically collect their loyalty points and offers by seamlessly linking their payment and loyalty cards together. Consumers never miss out on rewards they deserve, whilst merchants acquire, engage and sell. http://www.bink.com

Loyalty Magazine Stand Number 9157 Loyalty Magazine is an online magazine, providing all the services of a traditional magazine, but much faster. We publish daily news, send weekly email alerts to subscribers informing them of recent posts and publish the opinions and latest research.

015728 20088 www.loyaltymagazine.com

07802 354550 http://www.hintechnology.com

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mc square social media marketing Stand Number 3162 We give people freedom to do the things they love most and live their amazing dreams. An award-winning HOSPITALITY SPECIALIST company, delivering you MORE BOOKINGS & ENQUIRIES for your restaurant or hotel using SOCIAL MEDIA MANAGEMENT | COACHING | TRAINI

020 8367 5959 http://www.mcsquare.co.uk

Memberoo Stand Number 4140 Memberoo is an innovative customer engagement, retention and information platform.

Memberoo allows businesses unparalleled access to, and communication with, their customers through it’s dashboard and customer app.

We are a new kind of loyalty.

Ur App Pro Stand Number 2110 Ur App Pro is a revolutionary new platform to allow your business to target customers on a platform that is built for your needs. Unlike the many other takeaway apps and software that are currently on the market Ur App Pro build a custom platform.

01383 667277 https://www.urapppro.net

NextMenu Stand Number 2090 “NextMenu delivers Self-Ordering Kiosks and Tablets for hospitality venues along with Smart-Watches and AugmentedReality Glasses for waiters.

NextMenu boosts sales by creating an elevated dining experience and reduces costs by automating ordering and payment.

0 7825 528 951 http://www.nextmenu.com/

0 1225 581 599 https://www.memberoo.net/

NextMenu Stand Number 2142

NextMenu delivers Self-Ordering Kiosks and Tablets for hospitality venues along with Smart-Watches and AugmentedReality Glasses for waiters.

NextMenu boosts sales by creating an elevated dining experience and reduces costs by automating ordering and payment.

Merchant Money Stand Number 7144 Merchant Money offers finance solutions tailored to the specific needs of your business; Merchant cash advances up to £500k and business loans up to £150k. We use technology to predict success, but we like to keep thing personal.

08008 48840 www.merchantmoney.co.uk/

Migsoft Ltd. Stand Number 4130 Glasgow based software development company with a growing team. We’re proud to have built a revolutionary new restaurant app. named time2dine.

Diners can pre-book, pre-order and pre-pay, meaning happy customers and higher table turnaround for restaurants.

079510 00003 http://www.migsoft.co.uk

Mobikon Stand Number 3160 Mobikon is a leading customer engagement and analytics platform for the hospitality industry. Over 350 brands spanning 2400+ outlets in 9 countries use Mobikon’s platform, modules and engagement tools to interact with customers.

0843 59452 http://www.mobikontech.com

Mode-AL Stand Number 2160 Mode-AL Display Engineering builds unique structures & precision furniture which integrates seamlessly with technology for the hospitality, retail & corporate sectors. We offer a turn-key service of consultation, design, manufacture & installation.

02033 983398 http://www.mode-al.com

0 7825 528 951 http://www.nextmenu.com/

Octane HR Solutions Stand Number 3130 Harness your people power with Octane, the go-to creators of ATS and Engagement platforms. Our solutions combine - a la carte technology with gourmet service and lick-your-plateclean results. It`s why we’re the partner of choice for brands like TGI Friday.

01454 404980 http://www.hr.octane-uk.com/

Optomany Stand Number 4158 Optomany specialises in omnichannel payment processing technology, delivering innovative, reliable and secure solutions to the retail and hospitality sectors across all channels.

0208 102 8000 http://www.optomany.com/

Opus Telecoms Stand Number 8136 Opus provides the connectivity over which all other restaurant services operate, delivering a consistent user and brand experience. We support hundreds of restaurants nationwide with telephone systems (on site and in the cloud), connectivity, WiFi etc.

0800 316 7566 www.opus-telecoms.co.uk

Orcinus Recruit & Orcinus Training Stand Number 7126 A Hospitality Recruitment and Training Company. Providing recruitment for Chefs of all Levels, as well as providing Apprenticeship and Traineeships for new and existing team members.

Orcinus has made a firm commitment, over the next 5 years to develop.

01962 940040 http://www.orcinusrecruit.com

Ordinii Ltd. Stand Number 3146 Ordinii is designed to remove the diner frustrations we all know so well, and help the restaurant improve service by the all important thing - communication.

That`s one thing computers are good at, and the `auto` calls to action will really help to stream

0 1491 571 689 http://www.ordinii.com/

Outform Valley Stand Number 9152

Pager Call Systems Ltd Stand Number 6110 Pager Call Systems Ltd offers a complete range of onsite messaging solutions for the hospitality industry utilising the Brighton Technologies Group range of Wireless paging & communication systems.

See the latest Connect hotel staff communication systems.

0845 6444109 http://www.pagercall.co.uk

Paymentsense Stand Number 7150 As Europe`s largest merchant service provider, we empower over 60,000 SMEs to process £5 billion worth of card payments annually. Connect Cloud is our latest integrated payments solution, which reduces software integration time from weeks to minutes!

0800 103 2787 www.paymentsense.co.uk/ integrated-payments

White Label Loyalty Stand Number 9122 White Label Loyalty is all about digital innovation and we are passionate about providing the right solution to work with your business right now. We are strategists that use our digital loyalty expertise to consult, innovate and build you a fully functional product.

0113 350 2630 www.whitelabel-loyalty.com/

Pioneer Group Stand Number 1140 Pioneer Group specialise in Digital Menu solutions for QSR, providing full turnkey Digital solutions for both indoor and Drive Thru.

We have deployed over 5000 digital Menu screens across UK and Europe.

0845 054 2764 www.pioneergroup.co.uk/

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Pixelnebula Limited Stand Number 2140 Pixelnebula provide an innovative cloud-based digital display management solution which will allow you to upgrade your FOH with stunning digital menu boards, engaging animated promotional banners, and to showcase your online and social media successes to

0 330 088 0504 www.pixelnebula.com/

Planday Stand Number 7140 Planday is simple employee scheduling software for shift-based businesses. It allows managers to communicate with staff, gather info on availability, then create, edit and distribute rotas, all with an easy-to-use mobile app. Users report cutting admin time dramatically.

0 20 3630 1574 https://www.planday.com/

Powermat Stand Number 4119 Powermat is the wireless charging pioneer and leader, provider of the largest wireless charging network in the world. Powermat enables public spaces such as restaurants and coffee shop to improve customer satisfaction by providing them the seamless experience.

00972 2 9950500 http://www.powermat.com

PXtech Stand Number 5124 Empowerment through technology: We thrive on the success of our clients, that`s why we create bespoke POS solutions that have the ability to grow and adapt with your business. Our solutions are now used in over 40,000 locations around the world.

01332 921 300 https://www.pxtech.com/

Rant & Rave Stand Number 9131 Rant & Rave provides sentiment-driven customer engagement solutions with a difference. Half of the FTSE rely on the Rant & Rave Platform to proactively communicate with and gather fast feedback from their customers.

02476 011 911 http://www.rantandrave.com

ReachRobo UK Stand Number 6122 ReachRobo UK helps SMEs with innovative Chatbots for business management. With ReachRobo Chatbots on Facebook Messenger, businesses can manage complex processes such as accounting, managing sales process and appointment booking into simple actions.

074023 84422 http://www.reachrobo.uk/

Red Telecom Stand Number 8150

Safesmart Stand Number 9144

3S POS Stand Number 3110

elementsuite Stand Number 6130

“Red Telecom understands that business connections need to be quick, reliable and affordable.

We do all we can to ensure a fast and seamless switch and then monitor usage to ensure you`re always getting the best value.

Find out more about our outstan”

Fire + Health & Safety Software and Services.

Smartlog Health and Safety Software - Online & Custom: Risk Assessment, Maintenance Checks, Accident Reporting, Compliance Management and Training Fire + H&S Assessment, On-site Training, Consultancy.

At 3S POS, we develop industry-leading EPOS and Company Management solutions to meet the demanding service requirements of the hospitality sector.

Our EPOS systems are designed to be user-friendly, fast, reliable and feature packed to drive your business

The only single unified HR, Workforce Management and Employee Engagement Software. Selected and Live within a number of McDonald`s markets (just one of our clients!), elementsuite is the `go to` solution within the Retail and Hospitality market.

01908 320 152 http://www.safesmart.co.uk

02070 343030 https://www.3s-pos.com

01923 521057 http://www.elementsuite.com

Soundtrack Your Brand Stand Number 4114

ShopWorks Stand Number 4160

Soundtrack Your Brand (Spotify`s investment in the business music world) help businesses improve the way they control/manage music across all their locations, through our real-time streaming platform. We also provide Brand Fitting Music, driven by science

Shopworks provide customers with cloud-based workforce management solutions. We build scheduling software to help your business run more efficiently. We offer a bespoke budgeting tool that allows managers to approve staff schedules.

0330 043 1534 http://www.red-telecom.co.uk

Relentless IT Solutions Ltd Stand Number 2116 Scanlite Stand Number 6114 http://www.relentless-it.com/

Reputation.com Stand Number 7114 With over 2 million customers, Reputation.com is the only complete Online Reputation Management platform to improve online reviews, gain insights and drive more revenue.

Our integrated, flexible platform puts Restaurants, Pubs, Takeaways and Coffee Shops .

0800 066 4781 http://www.reputation.com

Restaurant.GB.NET Stand Number 9154 A new platform comprise everything to run your business.The site has Jobs, Classifieds, Finance, Technology, Wholesale and a dedicated blogs.

Technology section offering most cutting edge POS and Smart Restaurant Website packages.

Finanance lending.

02033 719988 http://www.restaurant.gb.net

Retail Manager Solutions Limited Stand Number 2156 RMS has long recognised the challenges distributed businesses and workforces face, especially in relation to communication, compliance, workforce management, task scheduling and maximising sales. RMS set about resolving these inefficiencies.

02380 816000 http://www.retail-manager.com

Khazina Digital Signage Stand Number 7132 Cost effective digital menu boards for takeaway industry. A complete digital menu board solution with customise design services.

We are manufacturers and installers of LED digital display screens across the UK and EMEA in market sectors such as; - Retail - Transport (Airport, Airlines, Rail, Bus) - Media - TV / Outdoor - Financial - Sport (Football, Rugby, Motorsport, Golf,

01253 302723 http://www.scanlite.co.uk/

Seatris GmbH Stand Number 3150 Seatris is the high tech restaurant assistant for restaurants and hotels to increase profits and optimise daily operations. With smart table management, intelligent assistance & recommendations, as well as secured credit card bookings, Seatris brings a ne

0049 30 814540400 http://www.seatris.com

Siru Mobile Stand Number 1144

Siru Mobile offers a turnkey-solution for enabling mobile payments, including all connections to the phone operators and additional services which makes the process secure and efficient.

00358 9 23163390 https://www.sirumobile.com/

OrderZing Stand Number 4154

SAFAS Stand Number 9166

01256 486540 http://www.orderzing.com

A life long career in Environmental Health has given Maggie Goodwin unique insights into the causes and effects of a poor attitude to health and safety in the workplace. Hear her suggestions as to how poor performance, sickness absence and injuries can be.

Star Micronics Stand Number 5151

wireless POS and mobile printing solutions in use in major retail and hospitality applications worldw

01935 319777 http://www.safas.co.uk

Screenreach Intreractive Ltd Star Micronics is a global manufacturer Stand Number 1152 of POS hardware. Leading the field in 07912367411 traditional, tablet and Cloud POS, Star http://www.screach.com has the largest range of Bluetooth,

Mobile ordering built for your restaurant or bar. Your customers. Your brand.

Your virtual waiter. Your customers can now order and pay from their Android or iPhone, increasing sales and transforming the customer experience.

033334 43384 http://www.khazina.co.uk

07738 387424 http://www.soundtrack yourbrand.com

SmoothMenu Stand Number 3144 SMOOTH MENU - Offers a complete package of features allowing Restaurants/Diners/Bars/Cafes to operate more efficiently and to bring the latest technology experience for staff and Customers alike.

With the use of modern Android Devices Using KitKat 4.4.

01494 471111 http://www.Star-EMEA.com

Sthaler Ltd Stand Number 4135 Sthaler has developed the first matchon-cloud biometric identification platform which creates exceptionally secure identity-driven services.

0 203 189 1460 http://www.sthaler.com/

STKTK Stand Number 3164 “Controlling your bar’s alcohol stocks is a long and complicated process, that requires a precision and diligence from stuff.

Now this processes can be automated and simplified. With the use of our software platform, managing your stuff and your stocks. http://www.stktk.com

Stocktake Online Stand Number 3154 Stocktake Online is the complete cost control solution for the global hospitality industry: Bars, Restaurants and Nightclubs.

Our innovative system automates and streamlines your inventory management to reduce costs and ensure you have absolute control.

0 203 696 1150 www.stocktake-online.com/

08709229501 http://www.theshopworks.com

SynergySuite Restaurant Management Software Stand Number 8146 SynergySuite is an international provider of award winning, restaurant management software to leading global restaurant chains. SynergySuite offers back-office software covers all critical business areas including inventory & purchasing, recipe costing, etc.

0 203 393 1303 http://www.synergysuite.com

Testo Limited Stand Number 5154 Testo is a world leader in the development and manufacture of high quality food safety instrumentation for inspection and monitoring in catering, processing, storage and logistics, to help keep you HACCP compliant.

01420 544433 http://www.testo.co.uk

Tevalis Stand Number 2130 Tevalis is the UK`s leader in supplying an innovative range of Epos technology software and hardware platforms. With a growing client base of over 5000+ systems installed and with a growing global presence, we have deployed our solutions into all sectors

0330 002 1555 http://website.tevalis.com/

Textlocal Stand Number 3152 Textlocal is the UK’s leading provider of mobile messaging for businesses.

Our award winning platform enables every business to instantly reach their customers, contacts or clients in seconds. We work with 165,000+ clients large & small delivering companies.

01244 752 299 http://www.textlocal.com/

Textlocal Stand Number 3152

08444 821835 http://www.smoothmenu.co.uk

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DinnerData Stand Number 4149

Vardells Stand Number 6152

WUKBUK Stand Number 2154

DinnerData promotes and supports independent and family-run places to eat, helping them to compete for the consumer’s leisure spend in the UK. We offer business and marketing benefits to member venues, plus information, incentives and social interaction.

V-Serve, a comprehensive cloud based restaurant and food service management solution that can be scaled to meet the needs of your business.

Functionalities include online ordering, table reservation, customisable table planning & stock management.

Say hello to WUKBUK ...

The first self-contained restaurant app that will simultaneously meet your customer`s demands, destroy any need for overly expensive third party apps and put the profits back into your restaurant - where they belong!

07585 333303 https://dinnerdata.co.uk/

01298 767600 http://www.vardells.co.uk

01524 544 744 http://www.wukbuk.com

The Private Postman Stand Number 3054

VideoPoster Stand Number 3120

Zonal Retail Data Systems Stand Number 9110

Affluent London’s leaflet distribution company:

VideoPoster is a new digital marketing product that offers you a cutting edge solution for window, and glass store fronts. Promoting your message, products, and services to engage customers by using video technology with added visual display.

EPoS technology founder Zonal has been leading innovation in the hospitality industry since 1979. With online bookings specialist, liveRES and hotel management software provider, High Level Software part of the Zonal group, the complete product suite.

07429 968785 http://www.videoposter.co.uk

0800 141 3400 http://www.zonal.co.uk

0203 2961012 www.theprivatepostman.com

Humanforce Stand Number 4138 Cloud Delivered, Multi Language, Workforce Management Software.

Manage all the workforce including agency and contractors, Visas, Qualifications and wage costs all in one system.

Unique Web delivered FINGER VEIN time attendance, even works for kitchens.

02038 894996 http://www.humanforce.co.uk/ industries/hospitality/

Tipps App Stand Number 3136 Tipps App is revolutionising the way venues collect feedback. We use an app-based system of distributed questions to gather feedback from your customers join a daily basis. We have also shaken up the traditional mystery visit by using the app to take customers feedback.

020 3129 2172 http://www.tippsapp.co.uk

TouchHits Music Solutions Stand Number 7112 TouchHits Music Solutions develop a range of in-venue music and advertising technology solutions.

Products and services include digital jukebox systems, background music clients, advertising clients and software applications designed to increase venue revenue.

00353 1 4433117 http://www.touchhits.com

TribePad Stand Number 4126 TribePad partners with the world`s biggest brands providing award-winning recruitment software solutions. Some of our clients include Tesco, BBC, KFC, Pizza Hut, Compass and Sodexo.

TribePad is used in 127+ countries, available in 17 different languages.

01143 122110 http://www.tribepad.com

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Viva App Ltd Stand Number 4136 Viva is a streamlined ‘on the go’ bar service allowing users to browse the menu, order and pay for their drinks, split the bill, view promotions and discover venues, all from their smartphone. It also offers a detailed analytics system. http://www.viva-app.co.uk

Wanstor Stand Number 9120 Wanstor are a trusted independent provider of IT infrastructure services to restaurant businesses across the UK. We provide our customers with highly available technology platforms and 24x7 IT support. This enables our restaurant customers to deliver a great service.

0333 123 0360 https://www.wanstor.com

Woodfloors4u Stand Number 1162 A wood flooring company that delivers not only just quality but cutting edge designs coupled with finishes & colours to match anyone’s desire.

0208 500 1940 www.woodfloors4u.co.uk/

Worldpay Stand Number 2141 Worldpay has been a pioneer in card payments, multi-currency processing, online payments and contactless. We serve all types of businesses - big and small. We are the trusted payments provider of some of the UK`s largest retailers.

0808 208 5133 http://www.worldpay.com/uk

EXHIBITOR A-Z 3radical Limited 3S POS 4Suites 5loyalty 9 Spokes International Limited 918 Coffee Co Limited Aburnet Ltd Access Point Ltd AccessIT Data Ltd, featuring Semieta RemoteKey Acumag Ltd Adactus Limited Addo Food Group Ltd Addwell EPOS Solutions Ltd Advantage Risk Solutions Advice Airwave Europe Ltd Al Lindsay Photography Albion - TouchBistro EPOS Albioncourt Ltd Alhambra Tiles Ltd ALICE Allied Drinks Systems Aluline Group American Chip Spice Co. AMOBOX Andromeda APG Cash Drawer Appetite Learning appyourself.com Aquarius Limited ARTEMIS MIXER - ARTEMIS GAVRIILIDOU & CO Artisan Artizen Food Service Asian Catering Federation Asian Restaurateur AT&C Professional Systems Ltd Athena Recruiting Services Ltd ATMO Acoustix Availpro Avenista Table Reservations Avocado Sweets Avvio Bad Ass Cakes Bag Buddy Bangladesh Caterers Association - UK Barbarella Design Barclaycard BAS Energy Battery Motorbikes Bay Upholstery BDR Voice & Data Solutions Beekeeper Bell Group Security Ben & Jerry’s Bepsoke Choice Besp-Oak Furniture Bink Biopac UK Limited BIXOLON Bizimply BLACKBX Blanco Nino B-Loony Ltd Blue Cap Coffee BlueCats BlueFrog Media BlueRunnerSolutions Bonaverde Bonsoy Booker Group PLC BookingSuite Boughton’s Coffee House Bouncepad BriefYourMarket.com Britannic Technologies Ltd British Kebab Awards

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Britvic PLC Brocklebys Pies BusinessesForSale.com BusinessesForSale.com BusinessesForSale.com BusinessesForSale.com BusinessesForSale.com Buzzer Feedback Caffe di Artisan Call Systems Technology Call Systems Technology Calor Gas Ltd Captini Carving Labs Casalis Caterquip UK Cellar Maison Cenium Charge Point Chargit Check Your Staff Limited Chef Line Solutions Chieftain Fabrics Chocolate Ltd Cincera Productions Citizen Systems Europe / Datecs UK Ltd. City Insulation Clesse UK Clock Software Clockwork Marketing and Direct Mail Ltd Collins by DesignMynight Como Composition Arts Comtrex Systems Concorde BGW Yorkshire Conference Factory Connecteam Considerate Hoteliers Cooltec Innovation Ltd. CORE Design Co CORNWARE UK COSTCO WHOLESALE Countr POS CPL Training Group Craftis Ltd Criton Crown Pavilions Crowthorne Voice & Data Crucial Sauce Company Cult Furniture Cuppanut Ltd Curry Life Magazine Customer Alliance Cvent Daikin UK Datatherapy Limited DCA Equipment Ltd DDS Solutions Decor Fusion Delightle Delivery Mates Delivery Mates Design Command Designium LTD Desire Marketing Limited Dilite-Mi Onestop Ltd Dinggly DinnerData Dmbook Pro DNS Accountants Donna Italia Dover Design Associates Limited Drink Command Ductbusters Ltd Dutch Furniture Group E M Commodities Eagle Eye EASTWEST ARCHITECTURE Ebike4Delivery Eden Agency eGen Electric Scooters eLamb eLearning elementsuite Emmatester Empire Facility Services Ltd Enfore Entr - a Digitonic product Enviropack Ltd

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47

EP Marketing and Direct Solutions Epson (UK) Ltd Ergo Concepts by Evalomel Eskuta Limited Espresso Essential EveryCloud UK Faber Italia Srl FairCloud PMS Family Saver Card Fantastic Services Fast Menu FAST TEA FASTSIGNS Ward-Hendry Feature Wall & Floor Company Feed It Back First Data Flexitech Solutions Flipdish Florida Eis Food Alert Limited Food Safe System Food Spirit Ltd Forbo Flooring Systems Fortune Oriental Holdings Limited Franchise Expo & The Franchise Show Freelance Dietitians UK Freerunner WiFi FRL Flooring Frying Filters T/A Steve Hill Services Gafbros Limited Galerie6 Gearing Media Group - Hospitality Interios George Thomas Joinery GiftPro gistLondon Givex GlammFire Global Payments Global Upholstery Solutions Ltd GoInStore Golden Delight Food Great British Biscotti Co Great Ormond Street Children`s Charity Great Sense GroupRevMax GSG SmartServe GuestJoy GuestSense H2o Designs Ltd Harri Hartdean - EcoKnit Hartman Outdoor Products HCI HEY UK Hibox High Vision Business Views Hinteractive Technology Holiday Park & Resort Innovation 2017 HOMI UK (Europe) Hospitality Energy Saving Hotel Compliance Hotel Designs Hotelchamp hotelkit Hotel-up Startup Consortium HQ plus GmbH Huhtamaki Humanforce ICB Group IceBox Rental ICON Icon UK Ltd ICRTouch Igma Imaging Ltd Ignite Energy Illuminati Lighting UK Ltd Illuminow Immersive VR Ltd. InCoax Networks / VDA UK INDEVCO Paper Containers INRESTO Instant Marquees Ltd Instant Marquees Ltd Insuraclean LTD Intellectual Property Office International Food and Beverage Technology Association International Play Company - Iplayco Iree Island CARIBBEAN RESTAURANT iSqueeze Ltd

48

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It’s a Wrap IVC Signs Limited Jade Solutions Ltd JB Packaging Jestic Foodservice Equipment JESU SEBASTIAN LTD JOB TODAY John Street Beverage JPR Lighting Judopay JUST EAT JustPark Kaelo Kafoodle Kaleidoscope Property Consulting Limited Key Finance Ltd Khazina Digital Signage Kinara International Ltd & Kavis King Edward Catering Equipment Knighton Foods Ltd Knowcross Kolourfull Creative Solutions Koppert Cress Kraft Heinz Krowd KTL bright solutions kukki Cocktail LAVU Letterbox Distribution.com Lewis Silkin LLP Light Corp ‘93 Lightspeed Liqui Group Liquidline Little Artefacts Living Concrete Ltd Long Range Systems UK Ltd Loopon Lost & Foundry Lotss Loyalty Magazine LSI Indendent Utility Brokers Ltd LXA Lyco Group MAG IT Solutions Magnuson Hotels Mallory Custom Lighting Manufacture de PIANOS de St-Dizier Marine Conservation Society Martel Instruments Ltd mc square social media marketing MCOM Media Communications Ltd Media Screen Solutions MEGAMAN® Lighting Memberoo Merchant Money Metal Monkey Designs Ltd Metcalfe Catering Equipment Migsoft Ltd. Milkit Ltd. Misty Interior Mizkan Euro Ltd mmmLUNCH Mobikon Mode-AL Mosswall UK Ltd Muggi - The safest drinks tray in the world My Coffee Station My Order Box myconnectzone my-Kaboodle myPOS Europe Ltd MyStay Navaho Technologies NCASS (Nationwide Caterers Association) Nelson Catering Equipment Neo Wireless NET Coverage Solutions Ltd NewBook PMS NextMenu NextMenu NextMenu NMTF No Proof of Age - No Sale Nobly POS Nook Pods Nook Pods Nor1 Nordic Berry

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Novility o1creative o4 Chargers (Ozhan Electronics Trading LLC) Ocean3D Octane HR Solutions OH YES DRINKS Onify OpenKey UK - WOW Digital Optomany Opus Telecoms Orcinus Recruit & Orcinus Training Order on Chef Order Take Away Order Tiger OrderLord OrderSense OrderZing Ordinii Ltd. Ordoo Originalos Foods Limited Outform Valley Pacific Infotech UK Ltd Packme Ltd Pager Call Systems Ltd Herbert & Ball LLP, Herbert & Ball LLP, Paymentsense Paytronix Systems, Inc. Penwith Upholstery Ltd Phi Ltd Photobooths Pioneer Group Pixelnebula Limited Pizza Equipment Ltd Planday Plixal Ltd pointOne EPoS Portero GH Security Powermat Printedlids.com Pro Plus Creative Pro Web Design Productiv Delivery Ltd Profitroom Prologic First (UK) Limited ProProcure Ltd ProVenue Purchase Plus Pure Audio Visual Ltd P-Wave PXL Carpets PXtech Pyramid Computer GmbH Q MY CALL QSR Media UK Qube EPoS Ltd QuickBite Magazine Quiet Interiors Ltd. Rant & Rave RATIONAL UK ReachRobo UK Red Rickshaw Red Telecom Redfin Aquarium Design Relentless IT Solutions Ltd Reputation.com Restaurant Design Associates (RDA) Restaurant.GB.NET Retail Manager Solutions Limited Retail Secure Revelagora Lda Review Filter Revive Joinery Reward-it Ltd RhubarbLondon LLP Robin Sprong Bespoke Wallpaper and Surface Design Romanellis italian Food Limited Roommatik RoomNetTV RPC-Bebo Food Packaging Rupert’s Recipes Ltd Sabert Corporation Europe SAFAS Safenames / Elisha Telecom / UKCC Safesmart SAI Global SALTO Systems SANDALYECI A.S. SaveCollective.com

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SAW Projects Ltd Scanlite Schiller GB Ltd Screenreach Intreractive Ltd Scrummy Club Seatris GmbH Seiko Instruments GmbH SessionM SevenRooms ShopWorks Showpiece Design Limited SHR (Sceptre Hospitality Resources) Silesia Grill Systems Silver Lining Convergence Ltd Siru Mobile Sitting Firm Chairmakers Ltd Smart Nightlife Company SmoothMenu SnapShot GmbH Soundtrack Your Brand South Catering Fabrication Ltd South Eastern Interiors T/A SEI Ltd SP Group Space Innovation Ltd SpaceandPeople Spoonfed Square One Interiors Ssayy Star Micronics Stay Planner Sthaler Ltd STKTK Stocktake Online Stopblox Stoupid UK Ltd StreetDots SUN WAH FOODS LTD Sure-Track Europe Limited Sweetheat Technology Limited SWS Specialist Ironmongery Synecore Limited SynergySuite Restaurant Management Software Tahola Takeaway Genie Takeout Insurance Services Tasty Trotter Event Supplies TBI (Lug Europa) Teal Patents Technical Lighting Solutions Technical Signs Techno Review Tekpak Solutions Europe Limited Testo Limited Tevalis Textlocal Textlocal The Bushman Wood Fired Ovens TA Dingley Dell Enterprises The Catering Accounting Company The Curry Sauce Company The ELAS Group The Energy Exchange The Fabulous Group Ltd The Franchising Centre The Good Till Company The Great British Cheesecake Company The Private Postman The Private Postman Ltd The Silk Forest Thrive EX Tigerplay Timeless Sofas & Commercial Seating (Timeless Sofas Ltd.) Tipps App TLJ Security Systems tm clothing ltd Total Gas & Power TouchHits Music Solutions Tregothnan Treniq Ltd Trent Furniture TribePad trivago TrustYou Turmerlicious Unified App UpsellGuru Ur App Pro Us 4 Slush Limited Utilita Energy Validair Monitoring Solutions Limited

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The everything solution to managing reservations

Real-time bookings

Online pre-ordering and allergens tool

Floorplan management Automated waitlist and queuing technology Full enquiry management centre CRM and customer data collection Online payments and deposits

Over 2,000 restaurants, bars and pubs can’t be wrong

“

Collins is far beyond what any other system can offer.

“

Finally a booking system that caters for our whole business.

“ “

”

”

We experienced double-digit growth last Christmas, which we attribute to Collins.

”

A one-stop shop that has improved efficiency, reporting and conversions.

”

www.collinsbookings.com

FLOOR PLAN COFFEE SHOP INNOVATION

HOTEL TECH LIVE

TAKEAWAY & RESTAURANT INNOVATION EXPO & STREET FOOD LIVE

Coffee Theatre 14 950

Takeaway & Restaurant Theatre 16

Takeaway & Restaurant Theatre 15

Sponsored By

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Takeaway & Restaurant Panel Theatre 18

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DELIVERY ZONE 3044

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Press Area

5061

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DRINKS ZONE Sponsored By 3002

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VISITORS ENTRANCE COFFEE SHOP

INNOVATION

BUSINESS EXHIBITION & CONFERENCE

52

2042

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STREET FOOD LIVE Sponsored By

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DELIVERY ZONE

S6

S7

VISITORS ENTRANCE

Organisers Office

VISITORS ENTRANCE

ExCeL is very well linked on London transport and by road. Once you’re inside the ExCeL centre, the show entrance is S7, which is at the east end of the venue. The nearest station is Prince Regent on the DLR Docklands Light Railway - just 3 stops from Canning Town on the Jubilee Line. Please note that Custom House station on the DLR line will be closed for redevelopment during the Takeaway & Restaurant Innovation Expo, so we recommend that you alight at Prince Regent Station. Disabled visitors are also advised to access the venue via Prince Regent station.

RESTAURANT & BAR DESIGN SHOW

RESTAURANT TECH LIVE & BAR TECH LIVE

Restaurant & Bar Tech Theatre 6

Restaurant & Bar Tech Theatre 5

Hotel Tech Theatre 4

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Ultimate Nightlife Experience Networking Area

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S4

VISITORS ENTRANCE

VISITORS ENTRANCE

53

Wendy knows the experience doesn’t end when the meal does Her expertise helps restaurants offer the smooth payment experience that customers expect. And that’s just for starters. With our range of expert payment solutions, plus on going guidance and support, you can serve up a quick and seamless payment process to enhance the dining experience.

Barclaycard payment solutions for restaurants. People included.

To switch to Barclaycard, call the experts today on 0800 096 8199 or visit barclaycard.co.uk/restaurant

Wendy Warren Hospitality and Leisure Payment Expert, Barclaycard

Calls to 0800 numbers are free from UK landlines and personal mobiles. Otherwise call charges may apply. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service. Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP. Barclays Bank PLC adheres to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk

SMS...

Intelligent Surveys…

Send real-time offers

Intelligent Emails & Newsletters…

Cross and upsell

Take control of your reviews

Analytical Reporting…

Direct Mail…

Send unique incentives Drive direct bookings Track engagement and ROI

Raise brand awareness

Prospect for new customers

Seatris The High Tech Front of House Assistant Stop no-shows.

Save time and man power.

Streamline operations.

onth

1st. M

E E R F ge

ar Of Ch

Vivien Richter Founder, CEO

Danny Hagenah Tech Stack Consultant

Meet us at stand 3150. www.seatris.com

Increase your gift voucher revenue by up to 200% Discover why some of the UK’s most successful hotels and restaurants use GiftPro to increase their gift voucher revenue, outsource delivery and reduce admin time.

Our clients include...

Book a demo or visit us at HTL stand 7082 Call: 01202 798125 or visit: www.giftpro.co.uk

save 15 minutes per table at peak times and watch your revenues grow

service put your knowledge & passion into the hands of your waiters

time when you’re flat out every second counts

sells let our technology help grow your business

the ordering genie learn more at ordinii.com call +44 (0)1491 571 689

visit us on Stand 3146

Have you ever felt that your current paper menus are just not good enough?

Why not take a giant leap forward and push your establishment into the forefront of digital technology with SmoothMenu – the latest technology to aid the Restaurateur, Bar, Diner and Café owners?

SmoothMenu is the latest technology to aid the Restaurateur, Bar, Diner and Café owners, giving your customers access to your menu through Android Tablet Devices with a vibrant, dynamic menu presentation.

“On Table Device” for customer, “At Table Device” for serving staff.

The choice is yours.

SmoothMenu, 8 Swan Court, Forder way, Cygnet Park, Peterborough, Cambridgeshire PE7 8GX www.smoothmenu.co.uk

sales@smoothmenu.co.uk

Tel: 0844 482 1835

Health & Safety Management

Restaurant Health & Safety and Fire Safety Compliance, Made Simple 'Smartlog 4 Hospitality' Online Health & Safety Management Software: • Unlimited Number of Users • Training Courses: Health & Safety, Fire Safety, Food Hygiene & More • Risk Assessments, Templates & Custom Creation • Maintenance Checks & Tests, Audit trail, Automated Reminders & Escalation Levels • Accident Reporting (RIDDOR) • Document Management (Policies & Procedures) • Includes Free Phone & Email Support for Health & Safety Queries • Advanced and Affordable for Hospitality

We are IOSH, NEBOSH, IFE Qualified H&S and Fire Safety Consultants

Stand 9144

Services: • Health & Safety Assessment • Fire Risk Assessment • Consultancy & On-site Training

01908 320 152 info@safesmart.co.uk

www.safesmart.co.uk

Inspection/Maintenance/Installation: - Fire Alarms & Emergency Lights - Fire Extinguishers & Fire Doors - Dry Risers & Sprinkler Systems

Well-known hotel and restaurant brands use Safesmart’s software and services as well as small independent establishments. Large pub groups and bars are clients.

Cafés have also chosen to use our software and services.

Safesmart have also been working in partnership with the British Institute of Inkeeping.

Revolutionary MOBILE PAYMENTS

OFFER A MOBILE PAYMENT SOLUTION IN YOUR RESTAURANT And reach a bigger crowd with carrier billing.

MEET US AT RESTAURANT TECH LIVE 2017

Stand No. 1144

Personalisation • Ease of interaction • Loyalty

• Dazzle guest with additional services • Understand their needs and wants • Manage feedbacks before they become reviews • Increase revenues of your Spa, F&B, and golf facilities

Visit us at stand 6100 to discuss how we can help you enhance guest experience and increase revenues.

www.stayplanner.com

ExpErt advicE. Way abovE thE ordinary…

WhEn it comEs to arranging insurancE, you nEEd to knoW you’rE covErEd Regardless of whether you own a catering business, restaurant or bar, you want to know that you’re going to get professional advice from a team that puts your needs first.

For more information contact us 01256 483969 hello@advantageuk.net www.advantageuk.net

Advantage ingenious insurance solutions

Prevention | Protection | Support

Advantage, Matrix House, Basing View, Basingstoke RG21 4DZ ‘Advantage’ is the trading name of Advantage Risk Solutions Ltd and is authorised and regulated by the Financial Conduct Authority under register number 629688

The digital magazine for the drinks industry

READ IT ONLINE www.nridigital.com/inside-drinks-magazine.html

DOWNLOAD THE FREE IPAD APP Search “Inside Drinks” on the App Store

10 critical questions to ask when choosing your Public Wi-Fi Are you offering the best and fastest Wi-Fi for your customers?

How will you know your network is in good health?

Does your Wi-Fi represent your brand?

Who do you talk to about your Wi-Fi?

Do you want control of your customer data?

Does Friendly Wi-Fi come as standard?

Is someone watching over your Wi-Fi ?

Can your Wi-Fi capture footfall and customer tracking data?

Can you benchmark your Wi-Fi against others?

Will your Wi-Fi be protected against illegal downloading?

freerunner wifi can answer yes to all of these questions.

Visit us on Stand 8156 to learn more.

Be sure to add V-Serve to your menu...

V S E RV E

Vardells, V-Serve is a truly comprehensive cloud-based restaurant and food service management solutions that can be scaled to meet the needs of your business.

Functionalities include online ordering, table reservation, customisable table planning and stock management. With POS bundles starting from as little as £1,199 or £10 per week (including software license) be sure to add us to your menu…

STAND 6152

For a fresh approach to hospitality EPoS solutions, call 01298 767 600 now.

Tel 01298 767 600

Vardells Ltd, Alexander House, Staden Lane Business Park Buxton, Derbyshire, SK17 9RZ

Email sales@vardells.co.uk Web www.vardells.co.uk

Your ID, on your phone

Served responsibly in seconds www.yoti.com

“We are always looking for innovation to make the customer experience better. Yoti will not only make checking ID quicker and therefore reduce queues, but provide improved security against fraud.”

Add a photo ID to securely verify your details

Tim Howard Marketing Director

Scan a Yoti QR code and take a photo to prove your age

The Deltic Group – UK’s largest nightclub chain

Increase your gift voucher revenue by up to 200% Discover why some of the UK’s most successful hotels and restaurants use GiftPro to increase their gift voucher revenue, outsource delivery and reduce admin time.

Our clients include...

Book a demo or visit us at HTL stand 7082 Call: 01202 798125 or visit: www.giftpro.co.uk

Need a Digital Loyalty Platform?

Revolutionary, cloud-based mobile ordering for F&B and hotel guest services Put the power to order and pay in your customers hands without downloading an app.

Implemented in food & beverage venues worldwide.

wi-q.com

Need an AI driven Chatbot?

Making guest room services more accessible & profitable.

mi-room.com Powered by wi-Q Technologies, wi-Q and Mi-Room are available on a low cost SaaS model with little or no Capex and proven ROI from day one.

Contact us for your free evaluation today.

Call 0203

637 2808 or email info@wi-q.com

Then you need...

Wi-Q is one of the world’s leading F&B Oracle Gold Partners and integrates with Oracle Hospitality Simphony.

Find us at Stand 8134!

Wi-Q Limited is the holding company for Wi-Q Technologies and Mi-Room.

EMPOWERING YOUR MOBILE ENGAGEMENT THROUGH WIRELESS CHARGING

Wireless Power

Mobile Engagement

For more information: www.powermat.comÂ

Customer Insight