Pulse Workplace change of heart
There is a renewed need for a place to physically come together, a workplace that fosters will use the office, the new model is one with connectivity and human interaction.
togetherness in a physically distant world. Considering the shift in how individuals
Before discovering the approach to a new design solution we must begin with the new workplace personas
“the transient” 3rd place minded
office minded
“the remote worker” out of office
40% of work takes place at the office, works remotely the other 60% of the time
60% of work takes place at the office, works remotely the other 40% of the time.
10% of work takes place at the office, primarily works remotely
“the trekker” on the go
“the anchor” focused worker
“the resident” moves freely
5% of work takes place at the office, travels within and out of town
90% of work takes place at the office in a fixed location
90% of work takes place at the office in various locations within the office
the anchor focused worker
focus and concentration
90% of work takes place at the office in a fixed location
work style Works on individualized tasks Requires sophisticated technology Engaged in mentor/mentee connection
remote challenges Wifi/technology restraints at home Distractions at home Insufficient workspace at home
work settings Dedicated workspace (Office) Space to spread out Huddle room for private conversations
the resident moves freely
energy and activity
90% of work takes place at the office in various locations within the office
work style Works on creative content with team Benefits from collaboration Engaged in mentor/mentee connection
remote challenges Needs face time with team Insufficient collaborative technology Craves variety throughout the day
work settings Dedicated workspace (workstation) Inspiring space to innovate Collaborative lounge area
the nomad team player
idea sharing
60% of work takes place at the office, works remotely the other 40% of the time.
work style Charged with a variety of types of tasks Primarily collaborative with some focused work Facilitates client presentations
remote challenges
work settings
Thrives on daily inspiration from team Needs connection with company culture and values Craves social interaction
Dedicated workspace Impromptu collaboration spaces Working cafe
the transient independent worker
being part of a great organization
40% of work takes place at the office, works remotely the other 60% of the time
work style Works on individualized tasks Primarily focused work with some collaboration Frequently on phone calls
remote challenges
work settings
Transportation Needs connection with company culture and values Craves social interaction
Home office Coworking space Hoteling/touch down station
the remote worker out of office 10% of work takes place at the office, primarily works remotely
quiet privacy
work style Primary work requires heads down focus Works independently from team Requires privacy for phone and virtual calls
remote challenges Isolated from team Experiences sentiment drift Difficulty separating work and home life
work settings Well set up home office Virtual meetings Rare in person meetings
the trekker on the go
making connections
5% of work takes place at the office, travels within and out of town
work style On the road and in meetings Laptop sufficient Touches down at office when possible
remote challenges
work settings
Needs face time with clients/customers Requires constant network connection Travels within and out of town
3rd location/Client office Hoteling/touch down station Meeting room
The Pulse Model identifies 4 work zones that provide worksettings to support the unique needs of the organization and the specific make up of the changing user personas.
wel·come /ˈwelkəm/ A cordial greeting or hospitable reception given to an arriving person.
The First Impression. The welcome space is the most celebrated space of the new workplace model.
con·nect /kəˈnekt/ Bring together or into contact so that a real or notional link is established.
Come Together. The new workplace will be utilized as a tool to support the different users and their varied tasks.
learn
Meeting of the minds. Gathering together is a priority in the new workplace model.
per·form
/lərn/
/pərˈfôrm/
gain or acquire knowledge of or skill by study, experience, or being taught.
carry out, accomplish, or fulfill (an action, task, or function).
Heads Down. While many team members will be working remotely there will be those that cannot Due to the nature of their work.
An evidence-based approach to understanding the impact of the future of the workplace and remote working. The Perkins&Will survey is designed to discover the organization’s makeup of specific user types and to identify the implications on the workplace design.
The Traditional Office
PERFORM
PERFORM
The Hospitality Office
The Hybrid Office