Member Satisfaction Survey 2021
Thank you for you feedback!
We value the views and opinions of Queensland Country Health Fund Members. In January 2021, we invited our Members to complete a satisfaction survey to find out what we do well and the areas where we can improve. Here's what you told us:
1,494
Communication with our Members 60% of Members that have interacted with us over the past 12 months said that enquires are always taken care of on-the-spot. 71% of Members who have interacted with us
Members shared their
say it is always an easy process.
thoughts with us and
64% have phoned us in the last year.
completed the survey*
Of those who called: 82% were very satisfied with the telephone service they have received (in terms of problem
95% of Members are satisfied with their health fund membership*
solving and the advice given).
* 63% were very satisfied and 32% were somewhat satisfied.
Claiming 89% of Members have NOT had a claim rejected or unpaid in the last year. 83% of Members that have claimed in the last year were very satisfied with the speed of their claim payment. 82% of Members were very satisfied with their claiming experience when they swiped their Membership Card at the provider.
Mobile App 96% of Members who have claimed via the Mobile App have been satisfied with the service. 63% respondents say the Mobile App is easy to use. 6
Queensland Country Health Fund • Living Healthy Winter/Spring 2021
