Quest June 2015 by Bulldog Publishing

Education, retraining and job opportunities for EVERYBODY in the Armed Forces

The resettlement magazine

STRETCH YOURSELF

IN THIS ISSUE ACCOUNTANCY AND BOOK-KEEPING COMPUTING AND INFORMATION TECHNOLOGY HEALTHCARE CAREERS LOGISTICS AND DISTRIBUTION MARITIME SECURITY SPORT AND FITNESS TELECOMMUNICATIONS The only monthly resettlement magazine distributed to all MoD Units by BFPO under contract

June 2015 ISSUE 196

www.gastectraining.co.uk Gastec has more than 1 years experience in the resettlement training of MoD Service Leavers, with over successfully trained students now working within the industry. Other providers promise - we deliver!

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Quest THE LONGEST DAY IS APPROACHING, marking the halfway point in the year, much as you are now marking a (sort of) halfway point in your career. A turning point certainly. To help you head in the right direction at this important crossroads, this issue of Quest, as is customary, follows several different routes to a variety of sectors worthy of your consideration. The careers you will find us covering along the way this time are accountancy and book-keeping, for our more numerate readership, followed by computing and IT, along with its closely connected sistersector telecommunications. We look at job opportunities in the health services (private and public), gear up to tackle skills shortages in the logistics and distribution field and, still on the subject of transport-related careers, cast an eye to the horizon with a feature on maritime security. There’s our regular look at the ever popular sport and fitness industry, and finally regular contributor Ralph Straw takes his usual nononsense look at the ups and downs of resettlement and beyond – this time his focus is on the benefits of joining a trades union when you move into the civilian workplace. A lesson learned from personal experience. So, unite with Quest this month and follow the signpost marked civvy street with confidence!

6PAGE 20

SPORT AND FITNESS

6PAGE 40

6PAGE 44

6PAGE 64

Contents

Quest

COMPUTING AND INFORMATION TECHNOLOGY

LOGISTICS AND DISTRIBUTION

REGULARS 04 Resettlement round-up News, training course info and first-hand reports to support your transition

In-depth articles on all the career areas covered by Quest throughout the year are always available on our website: visit www.questonline.co.uk and click on ‘Careers A–Z’ for the full list.

TELECOMMUNICATIONS

6PAGE 34

JUNE 2015 ISSUE 196

Lynn Brown Editor

6PAGE 26

23 Accountancy and book-keeping 24 Part of the union 48 Factﬁle – your guide to a better future Complicated rules and regulations, compressed and explained 60 Career Transition Partnership courses and events

MARITIME SECURITY

HEALTHCARE CAREERS

is the number one magazine for education, retraining and job opportunities for all people in the Armed Forces, MoD civil servants and their families throughout the world. We are dedicated to achieving and maintaining excellence in these ﬁelds, and are determined to bring to you, our readers, the latest and the best information in these areas. You can help us by reading this magazine yourself, passing it to anyone you know who might want to use it, and by sending us your feedback about how we could serve you better.

66 Job opportunities June 2015 / www.questonline.co.uk

Resettlement round-up

RESETTLEMENT ROUND-UP

News, training course info and first-hand reports to support your transition I DID IT! Name: Kevin Fay Years served: 7 Course: Maritime Security Officer course Current job: Team Leader, Securewest International ‘Having served for seven years in 29 Commando Regiment RA, I decided to pursue a career in civvy street. After a few low‐ level security and driving jobs, I decided I needed to do something more lucrative – and something that better uses my particular skill set. After a lot of research, I decided on a career in maritime security, in particular in an anti‐piracy role. ‘After more research I decided to attend the Maritime Security Officer course run by Securewest International in Plymouth. Established in 1987, with more than 26 years’ experience, Securewest is a leading employer within the industry. It offers a comprehensive course, approved by the UK Maritime and Coastguard Agency and City & Guilds, which is run by experienced former team leaders who are well respected within the industry. Vitally, it offers the opportunity to gain employment with the company on successful completion of the course. ‘The course instructor was Paul Symons, also a former member of 29 Commando Regiment. Paul is Securewest International’s Training and Compliance Manager, and also a former close protection officer and maritime security team

leader. Paul’s experience was evident from the start. His knowledge of the industry was passed on to the students with enthusiasm and his ground truth knowledge was exceptional; he always found time to talk to the students and share his experiences. I left the course not only suitably qualified but with the confidence to carry out the role of a maritime security officer with all the relevant tools and knowledge to do the job well and to the best of my ability. ‘On completion of the MSO course, and after a successful interview with the company, I was offered a position as an MSO with an immediate start, although there was a considerable amount of paperwork to complete first. ‘One year and six months later, and after a vast amount of experience accumulated from working with outstanding individuals and the confidence that only comes from numerous successful transits in an anti‐piracy role, I have been offered the role of a team leader. ‘Thanks to Securewest International and working within the frameworks of a highly professional and respected company and its exceptional personnel, I have been able to enjoy a job where I get to travel to locations such as Dubai, Egypt and Sri Lanka, meet and work alongside varied and interesting characters, carried out tasks that interest and challenge me, and kept not only the long‐haired general at home happy, but also the bank manager! I am also home frequently enough that I never miss out on the little things in life that a serving member of the Armed Forces knows only too well.’ See the advertisement on page 43

Interact with Quest ! You can follow and link up with Quest on social media, too. We’d love to have you on board! Join, network, comment and post your own discussions. Here’s all the information you need: Twitter @questmagazine

Quest Quest and the Quest logo are registered trade marks of Bulldog Publishing Limited Unit B4, Beech House, Melbourn Science Park, Melbourn, Herts SG8 6HB Telephone: 01763 268120 Email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES MANAGER David Lidbury Account Managers Simon Blaaser Alec Burns Tony Heathfield Kate Horner Brian Tolworthy DISTRIBUTION Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com DIRECTORS Peter Threlfall (Chairman) Bruce Hodge (Managing) Roger Dalzell Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher.

Quest and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798

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www.questonline.co.uk / June 2015

Join our group

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

Set your sights higher You know the importance of looking ahead. Not only in your Service role but in your career. Whatever your role, ǁŚĞƌĞǀĞƌ ǇŽƵ ĂƌĞ ƐƚĂƟŽŶĞĚ͕ ǇŽƵ ĐĂŶ develop your career or your interests ǁŝƚŚŽƵƚ ĚŝƐƌƵƉƟŶŐ ǇŽƵƌ ƉƌŽĨĞƐƐŝŽŶĂů and personal commitments. So can your dependants. Discover more: www.open.ac.uk/forces

5>5 DC Low cost. The OU is ELC approved. Flexibility. KƵƌ ŇĞǆŝďůĞ ŵĂƚĞƌŝĂůƐ ůĞƚ ǇŽƵ ƐƚƵĚǇ ĂƌŽƵŶĚ ƐŚŝŌƐ ĂŶĚ ƉŽƐƟŶŐƐ͕ ĞǀĞŶ ǁŚĞŶ ŽŶ ĂĐƟǀĞ ĚƵƚǇ͘ Support. You’ll have a personal tutor to guide you through, and feedback on your studies. Quality. The OU is ranked amongst ƚŚĞ ƚŽƉ h< ƵŶŝǀĞƌƐŝƟĞƐ ĨŽƌ ƚŚĞ ƋƵĂůŝƚǇ of its teaching.

The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). The Open University is authorised and regulated by the Financial Conduct Authority.

5 June 2015 / www.questonline.co.uk

Resettlement round-up

The flexible way to a career in civilian aviation s part of Cardiff and Vale College, the International Centre for Aerospace Training (ICAT) is a specialist centre of learning for the aerospace industry. It specialises in EASA Part‐66 licence training and offers this through various forms of blended learning. The course can be done at a distance, using world‐class textbooks, or online material and revision support. Coupled with face‐ to‐face revision tutorials and in‐house examinations, there is no more flexible way of studying for the B‐ Licence. The short courses available at the ICAT provide all of the materials that a technician needs for study. It has the best instructors available, who have extensive experience in aircraft maintenance and teaching. Their knowledge and lecturing methods are invaluable for the technician looking to pass EASA modules as quickly as possible. The excellent pass rates for technicians who have attended courses at the ICAT speak for themselves. The ICAT is proud to support the Armed Forces and is an ELCAS accredited training provider. For the Service person looking to move in to civilian aviation, it can offer discounted products and bespoke courses to help achieve resettlement goals. The ICAT is staffed by ex‐Forces people and knows the difficulties faced by those in the Armed Forces, who have to balance learning with deployments and Service life in general. Service men and women have a sympathetic ear at the ICAT and it goes the extra mile to help them achieve their aims. Find out how the ICAT can help you …

Get in touch email: info@part66.co.uk Web: www.part66.com See the advertisement on page 13

6 www.questonline.co.uk / June 2015

CTP events 2015 Network with potential employers and take the next step towards your new career he Career Transition Partnership (CTP) offers a range of employment fairs, industry awareness events and company presentations throughout the year. These events offer Service leavers the opportunity to meet employers specifically seeking their skills and qualities, along with the chance to research a particular industry or employer, find out more about

current or future job vacancies, and determine any training requirements. Details of forthcoming employment fairs and industry awareness events can be found below. Additionally, the CTP regularly hosts recruitment presentations from companies with multiple job vacancies, either at Regional Resettlement Centres or company premises; visit www.ctp.org.uk/events for full details. All events are free to attend and are open to Service leavers at any point of the resettlement process.

Employment fairs Event

Date

Venue

South‐west

18 June

University of the West of England, Bristol

East of England

16 July

Newmarket Racecourse

North‐west/West Midlands

10 September

Manchester Central Convention Complex

Industry awareness events Industry

Date

Venue

Renewables/offshore

11 June

Catch Facility, Grimsby

Transport & logistics (including rail)

25 June

Catterick

Engineering

2 July

Cottesmore

Nuclear

24 July

Plymouth

Transport & logistics

8 September

19 Regt RA/1 RHA Training Wing, Jellalabad Barracks, Tidworth

Management (including facilities management/ health & safety)

30 September

19 Regt RA/1 RHA Training Wing, Jellalabad Barracks, Tidworth

Call the central bookings team today on 0203 162 4410 for further information and to book your place.

I DID IT! Name: Matthew Peck Final rank: Chief Technician Years served: 24 Course: CTTS Ltd six‐week course atthew Peck, 47, served as a Chief Technician in the RAF before leaving in April 2015 feeling that ‘the time was right for a new challenge’. Asked to tell us about the training and experience gained during his Service career that he now finds useful in civilian life, he cites: ‘self‐ discipline, time keeping, ability to work long and unsociable hours, communication with others on a friendly personal basis, management skills’. During resettlement, as well as his CTW he also undertook a six‐week course at CTTS Cable Telecommunications Training Centre in North Hykeham, Lincoln. Modules included: Basic Principles, Copper Cabling, Fibre Optics in an Internal and External Environment, Passive Optical Networks, Access Networks, NRSAWA, Confined Spaces (Low Risk) and IPCCTV. Now working for EXS IT Services in Spalding as an EXS IT technician, he says: ‘I did a Google

search for local companies specialising in fibre‐ optics, CCTV and copper ethernet cabling, and then emailed them expressing an interest. Those that replied requested a copy of my CV, which opened the door to a work placement and then employment.’ His work involves ‘installing, terminating and testing fibre‐optic cabling, both internal and external, installing, terminating and testing copper ethernet cabling, and working in the industrial and educational sectors’. He enjoys, he says, ‘the people, the variety and the challenge’ and dislikes that ‘sometimes I have to work in cramped, dirty roof spaces’. The good news is, he concludes, that ‘I now have my weekends and evenings to enjoy with my family, and – even though I’m on a starting wage – I am slightly better off than I was while serving.’ Get in touch Tel: 01522 880900 email: info@cable‐training.co.uk Web: www.cable‐training.co.uk See the advertisement on page 27

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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7 June 2015 / www.questonline.co.uk

Resettlement round-up

Be cyber savvy with Bluescreen

JSHAO NEWS

ollowing on from the success of being awarded and recognised for the delivery and content of CompTIA Security + by CESG and AMP Group (the only IT training provider in the British Isles to thus far achieve this award), Bluescreen IT has now found that cyber security‐related courses are fast becoming the most sought after courses it delivers. Delegates that have left the Forces and been on cyber‐related courses are now working within some major companies, protecting them from the ever growing threats that constantly target business. The courses that are helping those that are looking to go into this industry after life in the Forces are Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP) and CheckPoint, as well as CCNA Security, CompTIA Security+ and, soon to come, Certified Advanced Security Practitioner (CASP). The number of people employed in the cyber security sector is predicted to grow in the coming years due to the fact that one in six businesses feel they are not confident they will have sufficient security skills to manage their risks. In 2013 the UK cyber security industry was worth more than £6 billion and employed around 40,000 people, with earning capacity anywhere from £25k to £75k per annum. Even for those who are new to IT, Bluescreen provides courses that will assist them on their way to becoming either a cyber security analyst, network engineer or systems administrator. Whatever path you choose, Bluescreen IT is there to help, with fully hands‐on training from experienced field‐based trainers in a purpose‐built environment – all designed to pave the way to an exciting career in IT. Every course package that is offered includes a 12‐month resit from when your training commences free of charge! If you would like to discuss your training options …

he Joint Services Housing Advice Office (JSHAO) was formed when it was realised that many personnel were leaving the Services with little or no understanding of their civilian housing options, and the differing and most probably greater financial implications compared to Service accommodation. Personnel with 20‐plus years’ service were discharging with little or no knowledge of their housing options – something that JSHAO can provide. Although a lot of the work undertaken is directed at those approaching the end of their Service careers, it is clear that taking action earlier may reduce the numbers of personnel still occupying Service accommodation as they approach their discharge date. Civilian Housing Option Briefs are delivered across the UK, as well as in Germany and Cyprus, and are designed to provide information to help the Service community make more informed choices. These briefs cover: ● understanding your housing need ● government financial initiatives (including Forces Help to Buy) ● house purchase ● affordable home ownership schemes ● private rental ● social housing ● independent financial advice (provided by SIIAP members).

JSHAO is also responsible for the management of the MoD Referral Scheme. The aim of this is, where possible, to assist Service leavers and their families with social housing applications following their discharge notification from the Armed Forces and where they meet certain criteria. JSHAO works closely with a number of housing providers and Services charities and, when notified of available social housing, seeks to identify applicants who may be considered suitable. There is no guarantee of success and the individual must endeavour to search for appropriate housing via local authority contact and registration. Social housing is allocated according to housing need criteria. Housing Matters magazine is a publication produced ten times a year by JSHAO, providing housing advice and covering relevant topics to inform the Service community. Copies are available either electronically or distributed as hard copies across the Services. To find out more about JSHAO, visit www.gov.uk/government/collections/joint‐service‐ housing‐advice‐office‐jshao Full details of all Civilian Housing Option Briefs can be found in our ‘Courses and events’ section on pages 60 and 62, listed under the subhead ‘Housing’ by location and date.

I DID IT!

our experiences differed. They also offered further instruction in the evenings, if required. I found this very helpful. I successfully passed all three of my NEBOSH courses with very good results. All course books, materials, refreshments and buffet lunch were provided by Oak Tree as part of the package. ‘Following this positive experience, I decided to use Oak Tree again for my ILM level 3 award in Leadership & Management, in May 2014. I would recommend Steve and the team at Oak Tree to all Service levels due to their professionalism and the support offered to me as I was leaving. ‘Several weeks after completing my courses, and with interview support from Oak Tree’s team, I was offered a temporary contract role with a facilities management company and, after three months in this role, I was offered a permanent position, gaining an incredible amount of experience in a very short time. Without the help of Steve and his team I would not be in the position I am today. Not only did they help with the courses I booked, they also practised interview techniques with me. After eight years in the Army, an interview for a job seemed unsettling, but thanks to Oak Tree my confidence grew and I was offered a job at my first interview. ‘I am now ready to book more courses for CPD and am looking for IRCA QMS auditing courses. I will not look past Oak Tree, but will continue to use them throughout my professional career.’

Get in touch Tel: Allison Wallace or Paul Taylor 01752 724 000 email: info@bluescreenit.co.uk Web: www.bluescreenit.co.uk See the advertisement on page 38

8 www.questonline.co.uk / June 2015

Get your house in order!

Name: Thomas Newton Course: Oak Tree multi‐ course package Current job: Health Safety Environmental & Quality Advisor ‘ n February 2014 I fortunately found Oak Tree Management & Training Ltd in the very informative Quest magazine aimed at serving personnel going through resettlement training, ex‐Service men and women seeking training and employment opportunities following their military careers, just like me. ‘I had researched several companies who offered NEBOSH courses and, after a long day ringing through the list I had compiled, I spoke to Steve Crowe at Oak Tree, he was very helpful and genuine. After a good conversation with Steve I decided to book on to Oak Tree’s multi‐course package. This consisted, first, of the NEBOSH National General Certificate in Occupational Health & Safety and NEBOSH National Certificate in Fire Safety & Risk Management, followed by the NEBOSH Certificate in Environmental Management. I used my ELC for the complete package. I was unsure what to do, so Steve offered his experience in dealing with this process and helped me complete it with no fuss. ‘In late February I started the first of my courses. All of my tutors were experienced and each a fountain of knowledge, their experiences ranging from industrial works to hotel chains. The courses were intense, as I had no prior relevant experience in H&S. The tutors catered for students’ needs as

Get in touch Tel: 01284 763040 email: steve@oaktree‐training.co.uk Website: www.oaktree‐training.co.uk/mod See the advertisement on page 7

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Resettlement round-up

What’s the point of resettlement training? t might seem like a contentious question to ask, but is it: ● to improve effectiveness ● to attain promotion ● to motivate and retain valued employees ● to improve your employment options ● to enable a change of career? The reasons may be any or all of these as they are not mutually exclusive. For those contemplating leaving the Armed Forces it is definitely the latter two. Leaving the Forces and deciding which direction to take is one of the most challenging decisions many Service personnel will face. Needless to say, the resettlement training programme that you choose is potentially the most critical element and will have most influence on your future. When faced with this decision give the utmost consideration to the following points. ● Go for the highest qualification that is available in your chosen industry. ● The higher the qualification, the broader and deeper your employment options. ● Even if you have no previous experience in your chosen career, do not be deterred – aspirations, determination, ambition, desire and aptitude are powerful allies. ● The only factor limiting you achieving what you want is you – believe in yourself. Be the best you can! ● Choose an industry that is experiencing a very real skill shortage and continuing to expand – this offers security and long‐term prospects. Of the many options you may consider, the telecoms industry should definitely be on your shortlist. It is a global industry that is experiencing unprecedented customer demands and, consequently, huge amounts of investment. The future is indeed very bright when you consider the following. ● More than half a million new IT and telecoms professionals will be needed in the next five years, working across all sectors of the economy. ● Nine of out ten firms suffering IT and telecoms‐related skills shortages are experiencing delays in the development of new products or services. More than one‐third of companies trying to recruit IT and telecoms professionals report difficulties in attracting applicants with the right skills. All of these career options and more will be available to you if you have a widely respected and industry accepted qualification on your CV such as the Ubi‐Tech Post Graduate Certificate in Wireless Communications resettlement training programme. Sixty‐eight per cent of firms in the IT, telecoms and media sector plan to recruit additional skilled staff in the next 12 months, amid concerns about a shortage of talent. Confidence among businesses in the IT, telecoms and media sector is on the rise, according to research conducted by business insurance specialist QBE.

Get in touch Tel: 01527 893558 email: info@ubi‐tech.co.uk Web: www.ubi‐tech.co.uk

See the advertisement on page 29

www.questonline.co.uk / June 2015

A career in information technology and education The IT industry offers an immensely diverse range of career opportunities hatever your length of service, leaving the Forces and the transition into civilian life and deciding on what course to do can often be very daunting. Through the training division at Open I.T, we will assist you every step of the way. Open I.T is a UK learning centre that helps thousands of jobseekers, working professionals and Service personnel into IT training programmes every year. The most common issue raised among training providers is that skills learned often don’t prepare you for the outside world nor how to build a career from your newly gained qualification. Open I.T recognises these issues, so offers hands‐on blended learning solutions, interview techniques and soft skills training, which upon course completion will help individuals with job placements by involving and introducing recruitment agencies. Open I.T recognises that, in these uncertain times, it is more important than ever that you continue to develop your technical skills in order to keep your career moving forward, by offering a comprehensive range of IT training programmes to a wide variety of individuals across all sectors. Open I.T is constantly adapting to changes within a rapidly moving industry providing market‐ leading and advanced e‐learning training and a passion for educational development. Open I.T understands that certifications and experience are of paramount importance in determining a candidate’s employability, so we tailor‐ make training programmes to provide both. Strong ties have been established with Hays Recruitment, and training solutions are provided to schools, colleges, Barclays Corporation, the Armed Forces, the NHS and governmental departments, including the Department of Work and Pensions, where we help thousands of people get back into work every year. Each student is given our undivided attention, commitment and support in helping them with job placements, with the aim of securing employment and a successful career within a highly desired industry.

With more than 18 years’ experience, Open I.T is a market leader within its field of IT training and offers ‘best of breed’ IT learning solutions specialising in online and classroom‐based training with bespoke packages for those currently serving in the Forces and ex‐Service personnel alike. Open I.T has placed students into academic and professional roles such as IT engineering, IT administration, telecommunications, programming, teaching and education, IT networking, IT security, project management, business marketing, web design and many more. We work with the MoD to provide resettlement training and accreditation on behalf of all major vendors, such as Microsoft, Cisco and CompTIA, covering industry‐ recognised professional courses and certifications such as the MCSE, MCSA, CCNA, CCNP, CCIE, CompTIA A+, CompTIA Security+, ITIL, Prince2, CEH (Certified Ethical Hacker), social media for businesses and web design, to name but a few. A career in IT, teaching or management If you would like a career in: ● server infrastructure, mainframes and networking ● IT technical/desktop support ● programming or web developer ● counter‐hacking and security ● data centre and database professional ● machine virtualisation and cloud professional ● IT field engineering ● IT communications ● teaching and mentoring ● business marketing and management or if you’re looking to start your own IT business, we have the courses, experience and technical know‐how to get you into a new career. We guarantee to find the right training programme and certification for you. For full course listings, information and prices, please contact our reliable and helpful, but friendly, resettlement training staff (see contact details below). They are highly experienced in the ELC claims process, and can offer free support and career guidance on your new journey. Get in touch Tel: 0800 599 99 98 or 01279 621 750 email: resettlement@openittraining.com Web: www.openittraining.com/elc See the advertisement on page 37

GET YOUR SKILLS RECOGNISED. CMI endorses management excellence within the Armed Forces. In terms of professional recognition of military management and leadership capability, CMI has long been the traditional home for Armed Forces personnel. » ¹·Ä ÅŮ»È · È·Ä½» Å¼ ÅÆÆÅÈÊËÄ¿Ê¿»É ÊÅ ÉËÆÆÅÈÊ ÏÅË ¿Ä ÏÅËÈ ¼ËÊËÈ» ¹·È»»ÈƓ • • • • • •

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Visit www.managers.org.uk/MOD or call 01536 207 496 to learn more about developing your knowledge and experience in the management and leadership arena.

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ELC

PROVIDER NUMBER

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Resettlement round-up

Make maritime security your goal Downland Cycles A Training Centre: accredited courses nr Canterbury, Kent

ownland Cycles offers Cycle Mechanic Courses and Frame Building Courses in rural Kent. We have been successfully training cycle mechanics and frame builders for 15 years. No expense is spared in providing the right equipment for you with individual work stations in our purpose‐built training centre. You can also purchase tools, parts and accessories at generous course discounts. A limit of five people per course means you will receive individual attention from our tutors, Bryan and Martyn. On‐site accommodation is available at £38 per night, including all meals. You can use the evenings to practise and revise, sample the ale in the local pubs, and/or ride the local trails and roads. We assume no previous knowledge when you arrive, and will train you in all types of components and systems – from 1950s internal hubs through to the latest electronic gearing technology, hand built and factory wheels, hubs, frames, brakes and suspension systems. On our Advanced Frame Building and Design course you build your own frame to take away. Come back and build it up on the mechanics course. Our technicians are highly trained and knowledgeable, and all are cyclists. Bryan worked as a Pro Team Mechanic in the T of B. We started our business from scratch and know what it takes, how the industry works, what comes through a busy repairs workshop, and how to retail and run events. We run custom‐build sales and repairs on site, alongside our Pro Campag Service Centre, wheel‐ building and SICI bike‐fitting service. All this offers an excellent opportunity to learn the skills and trade in the context of a comprehensive leading industry cycle business. We can supply contacts for our course references from people who have trained with us and set up their own businesses, or now work as employees within the bike industry.

Get in touch Tel: 01227 709706 email: julie@downlandcycles.co.uk Website: www.downlandcycles.co.uk

See the advertisement on page 19

www.questonline.co.uk / June 2015

mbrey Risk is a leading international private maritime security company, providing a range of security services to the international shipping and oil and gas sectors. Its growth has been rapid and it currently has an ever expanding number of head office employees based in Herefordshire, as well as hundreds of ex‐ military contractors. In addition to its HQ, it has further offices in Dubai, India, Germany, Korea, Singapore and Hong Kong. Ambrey’s core team is drawn from all sectors of HM Forces and it works tirelessly to attract and retain the best people to deliver its services. It provides continual professional development for its contractors, with opportunities for promotion, flexible work patterns, excellent remuneration and international travel. Its principal service is the provision of protection teams in support of vessels transiting through the ‘high risk areas’ of the Red Sea, Gulf of Aden, Indian Ocean and Arabian Sea, and off the coasts of East and West Africa. Since its inception at the end of 2010, Ambrey has conducted more than 1,500 transits, and services a client base of blue‐chip ship owners, managers and major charters in excess of 100‐strong and rapidly growing. Ambrey is one of a handful of companies that have been awarded the recently introduced ISO 28007, a quality management system that delivers guidelines for private maritime security companies providing armed security personnel on board ships. This certificate is increasingly becoming a compulsory requirement for private maritime security companies that wish to contract with blue‐chip clients.

Training and accreditation Ambrey’s courses focus on security and risk mitigation management in the maritime and land environments for the ex‐military Service leaver. As well as being approved training providers to City & Guilds and the Maritime and Coastguard Agency, each course will be compliant with International Land and Maritime Law and Conventions including the International Voluntary Code of Conduct for Private Security Service Providers, UNCLOS, SUA and SOLAS, and the ISPS code to meet international training standards. The company also offers bespoke training packages for corporate and private clients with specific training requirements. Ambrey is a registered ELCAS provider (Learner Provider ID 6369). This allows military and former military personnel to claim funds (Enhanced Learning Credits) for training through their respective resettlement funds. Please contact the Ambrey Training Team direct if you would like to use your ELCs towards a course.

Testimonials ‘The course was delivered in a professorial, informal and enjoyable manner by instructors with masses of maritime experience, which was hugely beneficial for me. I particularly liked the interaction with the Operations team and other key members of staff, and look forward to working with you in the future.’ David, ex‐WO1 Royal Signals ‘Ambrey’s maritime security teams are well trained and performed their duties with discipline. Our vessel masters and crews have always felt reassured by their experience and calm approach. The drills they perform with the crew, and recommendations they make to further harden the vessel against attack, have created a safe and secure environment on board our vessels, which has ensured that the impact of piracy on our business has been minimised.’ Jurik Harmeyer, H Vogemann GmbH & Co. KG (owners and charterers of a fleet of dry bulk carriers) To register your interest in Ambrey’s maritime security positions and training please contact the recruitment and training team. Get in touch Tel: 0203 503 0340 email: training@ambreyrisk.com or recruitment@ambreyrisk.com See the advertisement on page 43

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

ELC

PROVIDER NUMBER

3368

13 June 2015 / www.questonline.co.uk

Resettlement round-up

CHARITY NEWS

Fit for purpose! or 55‐year‐ old Mike Mulvey, there’s nothing that can stand between him and exercise – even the loss of a leg while serving his country. As a Mike Mulvey member of British Military Fitness (BMF) in south Manchester, Mike participates in sessions using crutches, due to finding his artificial limb difficult to manoeuvre. Despite being faced with obvious difficulties, that hasn’t stopped Mike from pursuing impeccable levels of fitness. Having participated in the 2014 London 10 km run to raise money for the British Limbless Ex‐Service Men’s Association (BLESMA), Mike now participates in BMF’s running club as he attempts to better his impressive time of 78 minutes in last year’s event. Mike, who is married with three children and four grandchildren, trains with the sole objective of improving his 10 km time; however the diversity of activities, enjoyment of the sessions and great social benefits of the group mean he plans to continue attending three sessions per week even after completing his run later this month. He says, ‘Within the first three months of joining BMF, I have not only seen a great improvement in my exercising performance, but have also lost weight, toned up my body and feel mentally stronger. Everyone in the group supports one another and that gives me the added motivation and confidence to complete exercises that I’ve adapted to complete on my crutches.’ Having raised more than £2,000 for BLESMA in 2014, Mike hopes to raise further funds for the cause this year when he targets a sub‐70‐minute run. He adds: ‘My training has picked up over the past few months and I’ve been averaging ten‐minute miles on my four‐mile runs, so I’m confident that I can trim at least ten minutes from last year’s time. To find out more about British Military Fitness, please visit: www.britishmilitaryfitness.com Anyone wanting to try a free class should visit www.britmilfit.com/try‐ bmf‐for‐free to claim their trial session. For information about the work of BLESMA, visit www.blesma.org

www.questonline.co.uk / June 2015

Open your eyes to distance learning Studying while in the Armed Forces can help prepare you and progress your career now and once your service has ended. Here, two former Service personnel who studied with the Open University (OU) tell their story … Andy Murray, 46, from Yorkshire, studied with the OU while serving in the Royal Navy, and now travels around the world working as a gas turbine engineer for a private company. He says, ‘Before I joined the Navy, I didn’t do as much at school as I should have. I did my Engineering Diploma in the Navy and when I started doing maths again as part of it, I suddenly realised I wasn’t that bad! My adviser at the time said I should do more and recommended the OU … and it developed from there. ‘Some of the places I did OU exams were quite extraordinary – for example, while aboard HMS Iron Duke in Kosovo when we were assisting with the humanitarian crisis.

‘Where I am now is in part thanks to my study. I did this while serving and others can too. You could be on top of Mount Everest and you can make it work for you.’ Joanna Patrick is based in Brussels, working in human resources at the European Commission (EC). She left school at 17 and joined the Women’s Royal Naval Service where she served for ten years. She realised that another world – the corporate one – was awaiting exploration, and embarked on study to secure her next job. She tells us: ‘When I left the Navy, I was 26. As much as I loved my time in the Service, I realised I needed to have an awareness of the outside world, understanding that education is key. The OU changed my life. I have put everything I learned to good use.’ To find out more about studying with the Open University, go to www.openuniversity.co.uk/lcl See the advertisement on page 5

CHARITY NEWS

A workshop ﬁt for heroes wood workshop, funded and kitted out by donations from woodworkers all over the world, has been officially opened at Help for Heroes’ northern Recovery Centre. Wounded, injured and sick Service men, women and veterans being supported at Phoenix House in Catterick have benefited hugely from participating in weekly woodcraft sessions. Now they have a new workshop, kitted out with a wide range of machinery, tools and wood, where they can practise the craft, be it as therapy, to learn a new skill, gain qualifications or even, for some, as the first step into a new career as part of the Help for Heroes Career Recovery Pathway. Driven by Warrant Officer and Phoenix House volunteer, Chris Morgan, who heads a group called the Woodwork Volunteers, the campaign has resulted in donations of money, equipment, tools and wood pouring in from the woodworking fraternity around the world – enabling the workshop to be ready for use within 18 months of the start of fundraising. Says Chris, ‘Learning new skills is a key part of this support. The wood shed and all the tools in it enable us to expand the range of skills for visitors to Phoenix House Recovery Centre. Some arrive in a poor state but leave feeling better, which benefits not only them but their families, too. The way the woodworking fraternity got behind our appeal has been beyond all expectations and we can’t thank them enough. It’s been hard work but the end result is worth it.’ Among the first to benefit from the new facilities is veteran Bob Taylor, 53, who has PTSD. Living close to Catterick, he is able to drop in whenever he needs a distraction from his thoughts.

‘Woodwork takes me to a better place. I just get lost in it, says Bob, who, while serving with the Gordon Highlanders was deployed as ground crew following the Lockerbie bombing. It was not until the 25th anniversary of the tragedy that Bob became traumatised by his involvement. ‘I had to give up work with what was initially thought to be depression, but was later diagnosed as PTSD. I have been a social recluse for the past three years. I have to have someone with me even when walking the dog or shopping, and my eyes constantly dart everywhere looking for an escape route should I need one. ‘PTSD affects you wherever you are, whoever you are with, but coming to Phoenix House and learning new skills in the workshop is helping me to manage and cope by enabling me to forget what is going on around me and in my mind.’ To find out more, visit www.helpforheroes.org.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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15 June 2015 / www.questonline.co.uk

Resettlement round-up

Join the telecoms professionals

he telecoms sector is an expanding market and vital to the infrastructure of today’s society. The Institute of Telecommunications Professionals (ITP) is dedicated to helping you with your professional career development so you can make the most of your opportunities. The ITP has been helping people develop since 1906 and today has thousands of members across the telecommunications sector. Becoming a member of the ITP demonstrates your professionalism and enables you to stand out from the crowd for roles in telecoms, ICT and media, helping you secure a long‐term career. Being in the ITP isn’t just about having letters after your name. It is there to guide you through professional registration, which recognises your technological and engineering skills for the sector, awarding you all the way up to Chartered Engineer status. Many ITP members find this a great way to define their skills and get the right career start.

The ITP also runs conferences, knowledge calls and visits behind the scenes to areas that are normally impossible to access. Whether it’s walking deep below London in the formerly secret Kingsway Tunnels, climbing a satellite uplink dish, or visiting a data centre and seeing where all that cloud information really sits, the ITP offers you unique experiences. Adam Oliver, CEO of the ITP, says: ‘Many people in the Armed Forces are easing their transition from professional Service life into the external job market by joining the ITP. We want their colleagues to come and join them to step together into a great career in the thriving telecoms market.’ Alistair Osei‐Frimpong, from the Royal Signals, adds: ‘Joining the ITP has helped me network with new contacts outside the Army, along with gaining important knowledge from attending its events. I’m also looking forward to getting letters after my name through professional registration so that I get the best job possible when I leave the Army. It’s key in proving the skills I have and increasing my earning potential. I encourage everyone within the Signals who is leaving soon to join the ITP.’ Get in touch email: enquiries@theitp.org Web: www.theitp.org See the advertisement on page 31

Take a step up to telecoms with Obelisk

belisk is a specialist infrastructure services provider. Although this text focuses on its telecom business unit, it is also active in the power and renewable energy sectors. Those of you considering resettlement in telecoms should be confident that you are choosing an industry that is expanding at an incredible rate. Obelisk offers the opportunity for good remuneration, a structured career path and, most importantly, highly values the skills and discipline attained by personnel within the Armed Forces. The mobile telecom market is a major component of Obelisk’s business now and into the future, although it continues to explore other market sectors. Business diversity gives Obelisk security and rapid growth prospects by tapping in to new markets, while at the same time protecting the natural business cycles within telecoms.

www.questonline.co.uk / June 2015

The primary factor underpinning Obelisk’s ability to traverse complementary market sectors is the technical and management skill sets and competencies already available within the telecoms business. That is why the following positions are critical to Obelisk’s current and future success: project managers; telecoms riggers; electricians; RBS + microwave commissioners; CAD technicians. Obelisk prides itself on having an excellent work environment. The culture that stems from this is second to none in the telecoms market. Proof of this positive culture is evidenced in the extremely low turnover of staff within the group, which in a fast‐paced dynamic environment such as the telecoms market is an outstanding feat in itself. If you’re interested in a working environment that varies from a warm office to remote outdoor locations, then get in touch.

Why choose Warsash for maritime education and training?

arsash Maritime Academy (WMA), based near Southampton, has provided first‐class education, training, consultancy and research services to the international shipping, commercial yacht, offshore oil and gas, and renewables industries for nearly 70 years. As the world’s premier maritime education and training provider, the academy operates in a truly international industry, understanding the strategic changes that are shaping the maritime industry and the business opportunities they create. Being part of Southampton Solent University, it benefits from a strong organisational and quality assurance infrastructure to maintain exceptional standards of service delivery. The academy meets the growing international demand for crew, officers and captains to be trained to the highest professional standards. It also provides a range of opportunities for professional and personal development up to master’s degree level. Armed Forces personnel possess a number of skills and characteristics that are sought after by the commercial maritime industry. Many ex‐ military personnel have made a successful transition to a second career in the Merchant Navy, both at sea and ashore, working as watchkeepers, in customer services, personnel, security, education or operational/logistics management. As an approved training provider, the academy has 39 courses eligible for Enhanced Learning Credits. It offers internationally recognised certification programmes for Navigation (Deck), Marine Engineering and Marine Electro‐Technical Officers, from initial entry as an officer cadet up to Master (Captain), Chief Engineer and Chief Electro‐Technical officer level. Also available is commercial yacht certification for Master and Chief Engineering Y4, Y3 and Y2 relevant for transfer to the superyacht industry. It also provides a comprehensive range of short safety and security courses (mandatory and non‐mandatory) to progress careers moves into commercial shipping as well as offering continuous professional development modules for experienced officers looking to move ashore or work on board.

Get in touch Tel: +353 (0) 49 437 1044 email: careers@obelisk.com Web: www.obelisk.com

ELCAS approved training provider 1876

See the advertisement on page 30

See the advertisement on page 43

Get in touch Web: www.warsashacademy.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

R ROV OV TTraining raining Cour Course se ĨŽƌ Ă ĐĂƌĞĞƌ ŝŶ ƚŚĞ ŽīƐŚŽƌĞ Žŝů ĨŽƌ Ă ĐĂƌĞĞƌ ŝŶ ƚŚĞ ŽīƐŚŽƌĞ Žŝů ĂŶĚ ŐĂƐ͕ ŶƵĐůĞĂƌ ĂŶĚ ĂŶĚ ŐĂƐ͕ ŶƵĐůĞĂƌ ĂŶĚ ƌĞŶĞǁĂďůĞ ĞŶĞƌŐǇ ƐĞĐƚŽƌƐ ƌĞŶĞǁĂďůĞ ĞŶĞƌŐǇ ƐĞĐƚŽƌƐ KƵƌ ϭϭͲĚĂǇ ZKs WŝůŽƚ dĞĐŚŶŝĐŝĂŶ /ŶĚƵĐƟŽŶ ĐŽƵƌƐĞ ƚŚĂƚ ŝƐ ƐƵŝƚĂďůĞ ĨŽƌ ƉĞƌƐŽŶŶĞů ǁŝƚŚ ĂŶ ĞůĞĐƚƌŝĐŝĂů Žƌ ŵĞĐŚĂŶŝĐĂů ďĂĐŬŐƌŽƵŶĚ ǁŝƐŚŝŶŐ ƚŽ ƉƵƌƐƵĞ Ă ĐĂƌĞĞƌ ŝŶ ƚŚĞ ZKs ;ZĞŵŽƚĞůǇ KƉĞƌĂƚĞĚ sĞŚŝĐůĞͿ ŝŶĚƵƐƚƌǇ͘ Dd ^ ǁŽƌŬ ĐůŽƐĞůǇ ǁŝƚŚ ƚŚĞ ZKs ĐŽŶƚƌĂĐƟŶŐ ĐŽŵƉĂŶŝĞƐ͕ ĂŶĚ ĂƌĞ ĨƵůůǇ ĂǁĂƌĞ ŽĨ ƚŚĞŝƌ ƌĞĐƌƵŝƟŶŐ ƌĞƋƵŝƌĞŵĞŶƚƐ ĂŶĚ ƉƌŽŐƌĂŵŵĞƐ͘ &Žƌ ƚŚŝƐ ƌĞĂƐŽŶ͕ ǁĞ ĞŶƐƵƌĞ ƚŚĂƚ ĐŽƵƌƐĞƐ ƌƵŶ ŵĞĞƚ ƚŚĞŝƌ ĚĞŵĂŶĚ ĨŽƌ ƉĞƌƐŽŶŶĞů͕ ĂŶĚ ƚŚĞƌĞ ŝƐ ƚŚĞ ďĞƐƚ ƉŽƐƐŝďŝůŝƚǇ ŽĨ ƐĞĐƵƌŝŶŐ Ă ƉŽƐŝƟŽŶ ŽīƐŚŽƌĞ͘ &Žƌ ĚĂƚĞƐ ĂŶĚ ĨƵƌƚŚĞƌ ŝŶĨŽƌŵĂƟŽŶ͗ tĞďƐŝƚĞ͗ ǁǁǁ͘ƌŽǀƚƌĂŝŶŝŶŐ͘ŽƌŐ ŵĂŝů͗ ĞŶƋƵŝƌŝĞƐΛŵƚĐƐ͘ŝŶĨŽ dĞůĞƉŚŽŶĞ͗ нϰϰ ;ϬͿ ϭϱϯϵϰ ϰϬϮϬϭ

NOW DELIVERED ACROSS THE UK BABE - Edinburgh Napier University’s Innovative one year top up degree Entry requirements for BA Business and Enterprise include the vocational qualiﬁcations that go with forces rank, Personnel of Chief Petty Ofﬁcer, Staff Sergeant, Flight Sergeant equivalent and above are eligible for direct entry* • Students attend local monthly workshops • Registered for ELCs, balance payable over 6 months

More details at: http://www.courses.napier.ac.uk/ BusinessandEnterprise_OffCampus__W30015.htm Or email BABE administrator Suzanne Smith su.smith@napier.ac.uk * Personnel below this rank may still qualify and Military Civil Servants with 2 years’ management experience are also likely to be eligible, contact to check

19 June 2015 / www.questonline.co.uk

Sport and ﬁtness

Sport and fitness What’s involved? ogether, sport and fitness make up one of the UK’s largest employment sectors, as well as one of the fastest‐growing sectors in the UK economy, focusing on the leading and supervision of sport, exercise and physical activity. The UK has thousands of sport and fitness clubs, leisure centres and gyms for public use, and there is an increasing demand for skilled exercise professionals to fill the growing number of employment vacancies.

Sport and fitness skills gained in the Services

As an athlete – both within the Services and outside – sport is a very tough area to break into in any capacity, and it takes talent, hard work and luck to succeed. Loss of form or injury can bring a career to a premature end, so there should also be some preparation for early retirement. Service courses on coaching and officiating, for example, can lead to recognised civilian qualifications. Each Service has its PT instructors, although each operates very differently in this field. Military PTI class 1, 2 and 3, and the All Arms PTI certificates qualify holders

www.questonline.co.uk / June 2015

to join the Register of Exercise Professionals (REPS – see box), and there is growing formal recognition for military qualifications by civilian authorities. The sector will generally accept relevant Service training and experience, but individuals must be prepared to take additional courses or undergo assessment to reach official standards. Indeed, when many people think of ex‐Services personnel going into the fitness business, military PT‐based organisations (e.g. ‘boot camps’) are the first to spring to mind, with their outdoor fitness classes run by serving or former members of the Armed Forces. With this in mind, there are courses available that are specially tailored to Service leavers wishing to take up such roles. The situation is similar in outdoor education and development. The various regulatory bodies only accept civilian qualifications, so Armed Forces’ adventurous training instructors will have to ensure that they meet civilian standards if they wish to continue in this area on leaving the Services.

Get qualified! There are many different qualifications that help with a career in sport and fitness.

Technical ability is critical, as are skills like effective communication, customer care, teamwork and interpersonal experience. Many sport and recreation‐related foundation, graduate and postgraduate degrees allow people to teach PE in schools. Some are part‐time or taken through distance learning, so they are suitable for those already in employment. Higher national diplomas (HNDs) and certificates (HNCs) also prepare people for management jobs, although expertise in a particular sport or area of fitness is also required. Some FE colleges offer specialist qualifications, and sports coach UK works with the various sport national governing bodies (NGBs) to provide personal development programmes for all sports coaches. There are sport National and Scottish Vocational Qualifications (N/SVQs) at levels 1–3. For the most up‐to‐date information on these, contact SkillsActive direct (see ‘Key contacts’). Individuals are assessed in a number of competencies in the workplace, with most qualifications requiring six mandatory units and four optional ones. To gain them, individuals will need a portfolio of skills and

Sport and ﬁtness

READ ABOUT REPS … Anyone serious about finding work in the fitness industry should be affiliated to the Register of Exercise Professionals (REPs) (owned by SkillsActive, the Sector Skills Council for Active Leisure and Wellbeing). This is an independent public register, which recognises the qualifications and expertise of health-enhancing exercise instructors in the UK. One of its key functions is to provide a system of regulation for instructors and trainers to ensure that they meet the health and fitness industry’s agreed national occupational standards (NOS). Membership of REPs provides assurance and confidence to consumers, employers and the health professions that all registered exercise professionals are appropriately qualified, and have the knowledge, competence and skills to perform specific roles. Members are acknowledged for their: • professionalism • adherence to the industry’s nationally recognised standards • ongoing education. They are bound by a Code of Ethical Conduct and hold appropriate public liability insurance. In order to remain on the Register, members must continue to meet the standards that are set for their profession through continuing professional development (CPD). To gain recognition by REPs, instructors must provide evidence that they meet the NOS. These standards are produced by SkillsActive, which represents the needs of the industry. Membership is open to all exercise and fitness professionals who work as: • gym instructors • aqua teachers • group exercise to music instructors • personal trainers • yoga teachers • Pilates instructors • exercise referral instructors • instructors working with special populations • Exercise Movement & Dance Partnership (EMDP) teachers • cardiac rehab phase IV exercise instructors • postural stability instructors (PSIs) • lower back pain instructors • remedial instructors (military only). Membership also allows for the transferability of skills throughout the UK, across participating countries in Europe and around the world. To find out more, visit www.exerciseregister.org

responsibilities. Many people start by gaining a qualification like an NGB coaching or fitness instruction award, and then work to gain the necessary experience. In the fitness industry, the aforementioned REPs is a system of self‐ regulation for everyone involved with exercise and fitness (again, see the box, which includes a list of the types of employee this covers), while physical education teachers in schools and colleges will have a teaching degree or postgraduate qualification in PE.

Finding employment Fitness instructing A common way to enter the health and fitness sector is as a fitness instructor. Although there are no formal academic requirements for this, a recognised fitness instructor qualification is usually required and the minimum age to practise unsupervised is 18 years. Applicants to instructing courses require no formal qualifications although it can be an advantage to hold a first aid certificate. For those wishing to enter the industry, it is – as mentioned above – an advantage to register with the Register of Exercise Professionals (REPs – see box). Fitness instructor work can cover a wide range of activities at a variety of levels, as highlighted by the list of typical REPs members in the aforementioned box. For those wishing to

change career and enter this industry, there is a range of opportunities available; in addition, entry to roles at an older age is not uncommon. There are a host of industry‐ endorsed courses, vocational qualifications, apprenticeships and training schemes available.

SKILLS SHORTAGES IN THE INDUSTRY Research undertaken by SkillsActive identifies that there are particular recruitment difficulties and skills issues facing employers in the sports, fitness and outdoors sub-sector, with the following job roles considered particularly hard to fill: • sporting officials (paid and voluntary) • coaches, teachers, instructors and activity leaders (paid and voluntary) • operational help (volunteers). The most common skills in need of improvement among existing staff were identified as: • sport-specific technical skills • communication • management • child protection. Research undertaken to explore the impact of the current recession, identifies two key skill areas that employers commonly identify as important in times of recession, namely management and leadership, and customer service. Source: SkillsActive

June 2015 / www.questonline.co.uk

Sport and ﬁtness

Sports coaching, teaching and instructing Coaching may form part of a full‐time job role in the industry, like a sports development officer or outdoor instructor. Coaches need an appropriate qualification from a sport NGB, and many of the personal qualities of the coach are ‘people skills’. There is a growing trend within coaching towards part‐time or freelance employment. Work is available as a voluntary coach within sports clubs or as a part‐time session coach in leisure centres. Many coaches work freelance for a number of organisations, and most have other jobs as well.

The outdoors There are many organisations providing all age groups with a range of sporting, physical and development activities, like walking, climbing, kayaking and caving, or just enjoying their surroundings. Instructors must hold a recognised award from the relevant NGB. Expedition companies usually have a small head office staff who organise and market the activities, and a number of freelance leaders and guides who manage things in the field. Service experience is relevant in this area, and it is common to start as a contracted expedition manager before joining a company in a regular capacity.

22 www.questonline.co.uk / June 2015

Sport, recreation and leisure centres Sport, recreation and leisure centres catering for a wide range of indoor and outdoor sports exist throughout the UK. Employment varies from receptionists, lifeguards, coaches/instructors, supervisors, booking managers and plant technicians to centre managers. Most people start in this area by obtaining coaching or lifeguard awards, and gain experience before moving into management.

Sports development Most local authorities and governing bodies have sports development teams that provide sport and recreation on an outreach basis, taking it into rural and urban communities. Experience in voluntary sports coaching and administration or strategic leisure management is relevant. Specific sports development qualifications and courses exist at certificate and diploma levels; however, coaching awards are usually sufficient.

What can you earn? The sport and fitness sector is not particularly well paid, starting with the minimum wage. According to the latest available edition of SkillsActive’s Working in Fitness Survey, the average basic salary is £21,500 across all occupations working in permanent or self‐employment. However,

this varies widely according to the type of work, as the following examples of annual salaries in the fitness workforce demonstrate: ● self‐employed/freelancer – £23,700 ● permanent full‐time – £21,600 (ranging from £14,500 for a gym instructor (level 2) to £24,100 for management) ● permanent part‐time – £14,400. The highest salaries are earned in senior management roles (an average of £32,800), while the lowest earners are the level 2 occupations of gym instructor and group exercise and aqua instructors at less than £15,100. The level 3 roles range from basic salaries of £18,600 (advanced instructors) to £26,000 (personal trainers).

KEY CONTACTS Department for Culture Media & Sport, Tel: 020 7211 6000 email: enquiries@culture.gov.uk Web: www.gov.uk/government/organisations/ department-for-culture-media-sport Twitter: @DCMS SkillsActive, Tel: 020 7632 2000 Web: www.skillsactive.com Twitter: @SkillsActive sports coach UK, Tel: 0113 274 4802 Web: www.sportscoachuk.org Twitter: @sportscoachUK Register of Exercise Professionals, Tel: 020 7632 2022 Web: www.exerciseregister.org

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What’s involved? Accountancy ccountancy is a career that offers variety, professional qualifications, the opportunity to work internationally and, potentially, a high salary. Many accountants go on to use their qualification to set up their own business or to move into general management. Accountants are more highly qualified than book‐keepers (who are also known as accounts/finance clerks), and will generally manage, interpret and advise on accounts, while the latter keep them. Accountants may also be licensed to carry out functions like auditing, and may specialise in a particular accounting area.

Book-keeping Book‐keepers record financial transactions. In a large organisation they may work in a finance office with other staff, perhaps supporting senior finance professionals, and their duties are likely to include: completing VAT returns; preparing accounts; keeping records of payments, invoices and receipts; checking bank statements; calculating wages; filing paperwork.

Accountancy and bookkeeping skills gained in the Services Each Service has its accountants and book‐keepers, many of whom gain professional qualifications in the field. However, many other Service people deal with accounts as part of their duties, too. Supervisors of bars and messes, treasurers of sports and adventurous training clubs, managers of non‐public facilities and the like may be responsible for assets and cash that add up to a tidy sum. They may not have formal training and letters after their name, but they are certainly involved in the field. Accounting is a recognised and valued skill that can open the door to a number of second careers, either as a full‐time occupation or combined with other responsibilities. It can be mastered at a distance while in an unrelated career, although some years of experience are usually required before becoming fully qualified.

relevant employment. Training for professional exams is provided by employers. Early responsibility and fast promotion are available if work and exam results are satisfactory. The main professional bodies are described below. For details of others, please see ‘Key contacts’.

Institute of Chartered Accountants in England and Wales ICAEW members are employed in industry, finance, commerce and public practice. The range of professional activities carried out by chartered accountants includes auditing, financial reporting, taxation, personal finance, corporate finance, financial management and information technology. To become an ACA (Associate of the Institute of Chartered Accountants in England and Wales) you must complete a training contract, which will last between three and five years, pass ICAEW examinations, and complete specified work experience requirements.

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Accountancy and book-keeping

important for the executive chairman of an international group or a junior project analyst.

International Association of Bookkeepers Many book‐keepers are highly competent at accounting, and some are experts in specialist areas. They are the people who actually complete the books of accounts, providing financial support to other professionals. The IAB’s syllabus offers exemptions for holders of other accountancy awards. It offers a number of qualifications and many of its exams lead in to higher‐level qualifications with other accounting bodies.

Finding employment Employment in accountancy and book‐ keeping varies enormously, from finance director of a large multinational to part‐ time book‐keeper working from home on the accounts of a few small, local businesses. There are opportunities in public service and in private business, in public practice and in‐house.

Chartered Institute of Public Finance and Accountancy CIPFA specialises in accountancy and financial management in the public services. Chartered public finance accountants influence decisions through financial management; they also assess the financial viability of proposals that influence services in a changing environment. Its members work, often at the most senior levels, within public service bodies, in consultancy roles, in the national audit agencies and in major accountancy firms.

Association of Chartered Certified Accountants ACCA is the world’s largest accountancy body. Its qualification can open up a career in financial or management accountancy. ACCA accountants work throughout the financial sector in public practice, financial services, the health service, industry, commerce and the public sector. It operates joint examination schemes in many countries, and works closely with tuition providers and employers across the world.

Get qualified!

Chartered Institute of Management Accountants

Several professional bodies (see below) regulate the training and work of accountants in the UK but, as a general rule, qualifying as an accountant will involve three years of study, exams and

Chartered management accountants are professional accountants who apply their skills to enhance management decision making. They are able to give financial matters a commercial focus – equally

KEY CONTACTS Association of Accounting Technicians, Tel: 0845 863 0800 Website: www.aat.org.uk Twitter: @youraat Association of Chartered Certified Accountants, Tel: 020 7059 5000 email: info@accaglobal.com Website: www.accaglobal.com Twitter: @ACCANews Association of International Accountants, Tel: 0191 493 0277 email: aia@aiaworldwide.com Website: www.aiaworldwide.com Twitter: @AIA1928 Chartered Institute of Management Accountants, Tel: 020 8849 2251 email: cima.contact@cimaglobal.com Website: www.cimaglobal.com Twitter: @CIMA_News Chartered Institute of Public Finance and Accountancy, Tel: 020 7543 5600 email: customerliaison@cipfa.org Web: www.cipfa.org Twitter: @CIPFA Institute of Chartered Accountants in England and Wales (ICAEW), Tel: 01908 248100 email: contactus@icaew.com Web: www.icaew.com Twitter: @ICAEW Institute of Financial Accountants, Tel: 020 7554 0730 email: mail@ifa.org.uk Website: www.ifa.org.uk Twitter: @InstituteFA International Association of Book-keepers, Tel: 0843 249 8729 Website: www.iab.org.uk Twitter: @IABinfo

June 2015 / www.questonline.co.uk

Resettlement matters

Part of the union Regular Quest contributor Ralph Straw reports once more from the resettlement frontline, this time with some sound advice – learned the hard way, through personal experience – about why you really should consider joining a trades union when you make your own transition to a civilian career. Not doing so could cost you more than your job’s worth …

‘Is there anything going on between the Platoon Commander and the Platoon Sergeant? …’ This was the first time that I’d been up this close to the Regimental Sergeant Major. ‘Well, Sir … the thing is …’ ‘Yes or no, Corporal Straw?’ he replied. So here I was, the man wanted an answer from me and after 20‐odd years in the Army he had heard his fair share of bluffing. ‘Yes Sir, there is.’ That one phrase ended my career. Less than a month later I had signed off from the regular Army. In that month I was suspended from duty as a training instructor, investigated by the chain of command, arrested by the Special Investigation Branch for mistreating a subordinate and found that Jaffa Cakes are an excellent comfort food. All because my boss fancied a little dalliance with the Platoon Sergeant. The story ends well, though. I was proved to be innocent and now work as teacher. But it could have all ended quite badly for me. Several people in the chain of command (including Officers and Senior NCOs) made false statements and coerced junior soldiers to do the same. As my delightful Company Sergeant Major said at the time, ‘People are going to close ranks and protect their own interests here, Ralph.’ Which is exactly what happened. I wrote letters to my Commanding Officer, pointing out my obvious innocence, and the shameful lies of a Captain caught in the act and trying to protect her career. I was a small fish and I was going to be diced and used to keep the sharks away. I wrote a letter to my local MP, Anna Soubry, then Under‐Secretary of State and Minister for Defence Personnel, who was a huge help and authoritative voice. Having a mental breakdown proved to be a good method of coping with the institutional insanity that I was suffering. I also tried to sue my accusing subsequent saviours, but

www.questonline.co.uk / June 2015

even a top London law firm knew I was on my own. I had no one acting on my behalf or representing me. You may remember that big document that you signed years ago when you joined, where you waived your right to join a trades union? I can remember thinking that being in a trades union would have been really useful during that time. So, when I left the Forces, one of the first things I did was to join Unison, the largest public‐ sector union in the UK. Being a Service leaver makes you an ideal person to work in the public sector – from one honourable profession to another. It is all I have done since leaving: the educational charity Skill Force, teaching and mentoring in prisons and young offender institutions, and in my current role as a teacher. I wanted to continue working with people and helping them to grow, rather than growing profits in the private sector. Not that there is anything wrong with that, I just know I would be rubbish at it. Working in the public sector brings rewarding and real benefits. Whenever you’re working with people, you’re very likely to be doing something useful. Public‐sector work is not without its own risks of course. The obvious ones being

the police, NHS staff, prison staff and the fire service. Whenever you are dealing with members of the public you’re at risk – physically and otherwise. More so if you’re dealing with vulnerable people or young people. Great care is taken to ensure that public‐sector staff don’t put themselves in compromising positions. However, sometimes it doesn’t matter how much care you take, you find yourself blindsided on a Tuesday morning, as I did in the Regimental Sergeant Major’s office. This is where being a member of a trades union is useful and reassuring. If you find yourself accused of anything or in bother, you have access to a representative. If you are interviewed then your union will provide a legal adviser at no cost to you. Since leaving I have had cause to summon the help of my union. However, on that occasion it was completely my own fault … ‘Ralph, can I have a word?’ I have to say that I would have preferred not to. All the prisoners had been taken to the wing for lunch and I was just tucking into my jar of peanut butter. ‘Yeah … What’s up?’ I replied with a mouthful. ‘We just need to have a chat. You’ll need to bring all your personal belongings with you.’

Resettlement matters

‘Ah … I had forgotten all about that. I had meant to find the owner this morning. He was illegally parked anyway, one inch from my bumper. He blocked me in.’ ‘It’s out of my hands.’ And apparently, so was I, as I was whisked away from the prison by two officers. This was my income, my livelihood. What would I do now? There was a van bringing a prisoner in as I was being taken out. He gave me an understanding nod, which I returned, both of us wishing to swap direction. I returned home early. My wife thought I had come back to share the news that I had signed the contract for the permanent lecturer position offered to me … ‘No, I’ve been sacked.’ Here I was again, but now I had the support of the largest public‐sector trades union in the UK. I contacted them right away and, within a few days, I was working in two other prisons. They did all the work for me. After six weeks I received a letter from the governor: After a very in‐depth managerial investigation we have decided not to take the matter any further. You are free to return to work at HMP Leicester but only if you understand the seriousness of this matter.

My friend looked across at me with a knowing gaze. I was to become one of the ‘walked out’ – where a member of staff is escorted from the prison, flanked by two officers. I had heard tales of this myself – with regard to staff who had brought in drugs or mobile phones, or assaulted prisoners. I racked my brain trying to remember what serious criminal act I had committed that had led to my being summoned to the Governor’s office. I looked through the bars of my classroom window while gathering my things, and imagined that barred view of the outside world for 23 hours a day. ‘The police are investigating and, until that is concluded, you’re suspended without prejudice until further notice.’ ‘I’m a supply teacher. I won’t get paid if I don’t work. You can’t be more prejudiced,’ I said, sitting in a chair, now surrounded by three men in suits and two uniformed officers. ‘I’ll need your prison ID.’ ‘I am a supply teacher … I’ve just told you that … I’ve only got my agency ID. What have I done anyway?’ ‘I can’t tell you that,’ he replied, handing me a letter that told me anyway. It is alleged that at **** hrs yesterday, your vehicle, namely a silver Nissan Primera, collided with a green Mini Metro, causing damage to the handbrake.

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I didn’t understand the seriousness, but I had accepted a fantastic opportunity to work elsewhere anyway. So, dear Quest reader, I hope that you find some learnings from this piece … ● Join a trades union. Unison membership costs £14 per month. It’s like a mess bill, but you get more than tea and toast for your money. ● Watch out for office politics and managerialism. Being a former Service person, you are likely to have a low tolerance for nonsense. However, some people have made careers on it. ● Don’t panic. Be well, Ralph

ASK RALPH Ralph is passionate about helping and serving people from all walks of life. If you feel he could offer you any help or guidance, he would be delighted for you to contact him via email: ralph@ralphstraw.com It is likely that other Service leavers will be bothered about the same things as you, so with this in mind, we would like to encourage you to get in touch and will publish useful questions and responses (anonymised, of course!) in future editions of Quest for the benefit of our wider readership.

THE ROAD TO YOUR FUTURE Starts with Transport Training Academy Transport Training Academy (TTA) is a well-established and respected training organisation who has been providing Logistic and Construction training to military personnel on their resettlement programme for nearly ten years. Team TTA is fully committed to supporting you throughout every step of your learning journey and beyond. TTA’s instructors include ex-military personnel who fully understand the emotions you will be experiencing at this important WUDQVLWLRQDO VWDJH ZLWKLQ \RXUbFDUHHU b

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June 2015 / www.questonline.co.uk

Telecommunications

Telecommunications I DID IT! Name: Darran Wood Final rank: WO2 Years served: 26 Course: CTTS Ltd Darran Wood, 44, served as a WO2 before leaving the Services in June 2014 feeling that ‘After a very good career serving with the Light Infantry and AGC, I decided it was time to retrain for civilian life while I was still young enough.’ Asked to tell us about the training and experience gained during his Service career that he now finds useful in civilian life, he responds: ‘All my physical training qualifications have come in handy since leaving. All the managerial experience has also helped me in my transition into civilian life. Most of my qualifications were based around the fitness industry and I completed these while still serving.’ During resettlement, as well as his CTW he also undertook a course with CTTS in Lincolnshire. ‘I was given a two-week attachment as part of the course, and CTTS made sure all CVs were correct and prepared us for our work placement. Colin Syme from CTTS has assisted me on two occasions now and is always willing to help source work in the telecoms sector.’ Now working as a fibre jointer, Darran says: ‘My first job was as a fibre network engineer, which I got straight after my work placement from CTTS. My current job is building the fibre to the premises network, contracting for BT. This involves building splitters to fibre distribution points, terminating, splicing and testing.’ He enjoys that ‘the locations vary from day to day’ but is earning less now than he was while serving. Get in touch Tel: 01522 880900 email: info@cable-training.co.uk Web: www.cable-training.co.uk

See the advertisement on page 27

www.questonline.co.uk / June 2015

What’s involved? career in the telecommunications industry will suit those who enjoy constant change and want to get involved with technology at the cutting edge. It is a wide‐ranging, competitive and fast‐changing industry, and it offers an array of career options. Driven by advances in communications technology, notably the internet, broadband and mobile phones, the telecoms industry is, according to e‐skills UK (the Sector Skills Council for Business and Information Technology), fast becoming indistinguishable from the IT industry. Many of the new technologies use broadband data networks carrying high volumes of multimedia traffic, and this is reflected in the skills required and the job roles available. In this brief look at the telecoms industry, it is only the connection between the equipment at both ends of the system that will be considered. However, this is a somewhat artificial line to draw because software and hardware developments increasingly affect both the formulation and use of information, becoming interlinked with its transmission and

delivery. So, readers should be familiar with the term ‘information and communication technology (ICT)’. Indeed, the technology convergence mentioned above, between the IT and telecoms industries, is demanding upskilling in telecoms to a profile more similar to that of the IT industry, with skills traditionally regarded as being IT‐based rather than telecoms‐based now being required. (To find out more about this, you might want to take a look at our ‘Computing and information technology’ feature elsewhere in this issue.) And, as with the IT sector, business and interpersonal skills are becoming more important. Convergence of the telecoms and IT industries means that voice and data communications, which used to be two separate areas, are now coming together and using the same communications channels. The key to telecoms is ‘bandwidth’ – the amount of information that can be carried by a particular method of transmission like a cable or a radio wave. Modern developments involve enlarging the capacity of the links, increasing global coverage, joining end‐ users together, and providing more facilities over more networks.

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Telecommunications

Mobile telecoms To most people these days, mobile telecoms means mobile or smart phones, with links using radio and microwave, and their masts and dishes can be seen all around. Satellites may also be used in both mobile and static telecoms networks. Digital TV uses both cable and satellite services, while 3G – and, now, 4G – technology, smart phones, tablets, personal digital assistants (PDAs) and quad‐band devices are commonplace.

Fixed telecoms Fixed telecoms may include all the infrastructure necessary to run a local or wide area network, and the links between the two. It may provide business services, telephones, television and much more besides, and may be used to transmit voice, data, graphics or any combination of these. The most common carriers of fixed telecoms are cables, made from both copper and fibre‐optics.

Networks Typically, a number of different commercial organisations will both provide and share telecoms network facilities. Signals pass through switches and links owned by many companies and rented by the service provider. Their routing is up to the owner of the links, and a mobile phone call will be just one message among those of many other phone users. However, over the next few years, there will be a move away from circuit‐switched voice networks to a system that works completely through the internet. Messages need protocols to ensure that they get to the right place. They may need to be compressed and then decompressed, and they may be split into tiny fragments, with each one being sent separately and the whole being reconstituted.

Telecoms skills gained in the Services Each Service has its ‘expert’ telecoms staff in the specialist communications and

TRANSLATE YOUR SKILLS

Service leavers need to discover the area of telecoms that is right for them, and for which they can reasonably expect to have the necessary qualifications and background. There is a wide range of resettlement training courses in this sector, but individuals are advised to talk with people working in the industry to try to establish a reasonable starting point based on their previous skills and experience. They should then look for the courses and training that suit them. The key is to start early and take resettlement training, so that it can be enhanced by self study, academic qualifications and an industry placement.

www.questonline.co.uk / June 2015

electronics branches, although there may be other people serving who have considerable expertise. Some will have relevant degrees, while others will have other qualifications. Some people will also have specialised in telecoms and/or electronics as part of their career pattern. They are still likely to have a number of very transferable and marketable skills, but these may need to be targeted in a particular area. Service people without the necessary technical background can still enter the industry, but this will probably be at a lower level. Their personal qualities are valued, as are the core skills they may bring, including map reading, first aid and even an ability to work at heights.

Get qualified! Those in the Forces can gain qualifications through their employment and personal development while they are serving. This will primarily be to do with the theory necessary to use equipment, its actual use, and how to pass on that knowledge to others. The academic background and the principles of certain equipment use will be highly relevant to future employment, so the aim should be to build up these qualifications, while those whose career path does not include such courses should look at day release, evening classes, open learning and the internet for opportunities to learn before they leave. Once you have left the Forces, you would normally receive training from your employer, and ongoing courses to keep you up to date. You may also be able to work towards industry qualifications, such as these: ● level 3 Diploma in Telecommunication Systems ● level 3 (NVQ) Diploma in Cabling Installations ● level 3 (NVQ) Certificate in Rail Engineering Telecoms Installer ● HND in Electrical or Electronic Engineering (Communication) ● foundation degree, HND or degree in telecommunications, data communications and digital communications. A suite of national occupational standards has been launched by e‐skills UK; to find out more about these and to get a wider picture of the qualifications available, visit www.e‐skills.com/nos

Finding employment Industry recruiters face three main problem areas: 1. lack of qualifications 2. lack of experience 3. shortage of essential skills. Also regarded as being of key importance to employers, and possessed

by Service leavers, are: ● problem‐solving skills ● oral communications ● team‐working skills. In addition to catering for continued growth, recruitment into IT and telecoms also needs to replace those who leave the sector due to retirement or for other reasons. More than one‐third of companies trying to recruit IT and telecoms professionals report difficulties in attracting applicants with the right skills. This is generally due to mismatches in terms of business and high‐level technical skills needs. Micro establishments are most likely to rate applicants’ skills levels as below those required. Virtually all companies experiencing recruitment problems report a negative impact on their company’s activities, the most common effect being difficulties in meeting customer service objectives. There is also a need to radically improve the understanding and appeal of careers in IT and telecoms among women.

THE DAY JOB: TELECOMS TECHNICIAN Telecoms technicians install, repair and maintain broadband, mobile phone and landline telephone networks. They also work on satellite, digital TV and fibre-optic systems. If you have good practical skills, and can track down and solve problems, this could the job for you. You need to be well organised, able to follow technical diagrams, and happy to work as part of a team or on your own. You will need a background and qualifications in a related area, like electronics, electrical servicing or computer networking. As a telecoms technician you would install, test and repair communications and data communications systems, such as: • fixed-line and mobile telephony networks • copper-wire and fibre-optic cabling • VoIP communication systems • analogue and digital satellite systems • wireless radio networks providing internet access via PCs, smartphones and tablets. Your work could vary in scale from setting up a communications network in a large organisation to the installation of a home satellite system. Your work could involve: • laying, connecting and testing underground and underfloor cabling • testing and repairing faults in public and private switching exchanges • working with aerial rigging and related equipment • installing mobile and static antennae on buildings or masts • designing, building and testing telecommunications components and equipment. Source: National Careers Service

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Telecommunications

There are various ways in to the industry. To become a telecommunications technician for instance (see box), you may be able to

TYPICAL TELECOMS JOBS The main job roles in the telecoms industry include: • aerial rigging • equipment wirer and assembler • exchange power technician • internal network construction • installer of radio equipment in cars • international networks • mobile switching engineer • network management • network planning • narrowband and wideband planning • radio base station engineer • radio frequency engineer • radio repair technician • radio systems design engineer • satellite communications • systems production supervisor • field operations, including - fibre-optic installation and configuration - fibre-optic repair and renewal - 21CN network technician - core access network technician - installation and support technician - customer support. Source: www.e-skills.com (you can find out about all of the above jobs, in detail, here)

30 www.questonline.co.uk / June 2015

complete an apprenticeship with an electronics, telecommunications or IT company. Vacancies in your area will depend on the local jobs market and the types of skills employers need from their workers. Alternatively, you may be able to get a trainee position with an installation company if you already have experience and/or qualifications in electronic or electrical engineering, or servicing. If not, you could take a college course to gain qualifications in these areas. As data (IT) and telecommunications systems merge, demand is increasing for technicians who have skills in both fields, especially wireless broadband technologies and VoIP. Typical employers include telephone and broadband network providers, mobile phone operators, cable, satellite and digital TV companies, rail signal engineering and power transmission companies. There may also be opportunities with the Ministry of Defence, the police and emergency services. With more experience, you could progress to network planning and design, the research and development of new products, and project management.

What can you earn? Because pay varies so much from one company and contract to another, the

following figures are for guidance only, although the average reported annual salary is around £35,000: ● engineer – £15,000 to £25,000 ● team leader – £18,000 to £22,000 ● project manager – £22,000 to £40,000 ● technical trainer – £28,000 to £50,000 ● network engineer – up to £50,000. Overtime, shift work and benefits can increase these rates.

KEY CONTACTS Confederation of Aerial Industries Ltd, Tel: 01923 803030 email: office@cai.org.uk Web: www.cai.org.uk Twitter: @CAILtd e-skills UK, Tel: 020 7963 8920 email: info@e-skills.com Web: www.e-skills.com Twitter: @eskillsUK Fibre Optic Industry Association Tel: 01763 273039 email: secretary@fia-online.co.uk Web: www.fia-online.co.uk Institute of Telecommunications Professionals (ITP), Tel: 01932 788861 email: enquiries@theITP.org Web: www.theitp.org Twitter: @ITPnetwork Society of Cable Telecommunication Engineers (The Society for Broadband Professionals), Tel: 01923 815500 email: office@thescte.eu Web: www.scte.org.uk Twitter: @scte_

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Computing and IT

Computing and information technology TYPICAL IT JOBS

Many jobs in this sector, particularly those that involve working with customers, require good interpersonal skills, as well as team-working and problem-solving abilities. All have technical content, ranging from the in-depth skills of a software developer through to roles that may need much less detailed knowledge. Some typical roles are: • business analyst • helpdesk operator • trainer • software developer • technical author • technician • engineer • computer forensics • content management • cyber security and risk management • data analysis and analytics • games development • geographical information systems (GIS) • hardware engineering • information management • IT consultancy (business and technical) • IT sales • software engineering (designing, building, developing, testing) • systems/network management • technical support • web design.

www.questonline.co.uk / June 2015

What’s involved? nformation technology (IT) is a term that encompasses all forms of technology used to create, store, exchange and use information in its various forms (business data, voice conversations, still images, motion pictures, multimedia presentations, and many other forms – including those not yet even created!). It is a convenient ‘umbrella’ term that can encompass both the telecoms and computing/IT sectors (to find out more about the telecoms side of things, take a look at the feature elsewhere in this issue, which deals specifically with that area). IT is the technology that is driving what is often referred to as the ‘information revolution’. It deals with the use of computers and computer software to convert, store, protect, process, transmit and retrieve information, securely. At the centre of everyday life and with a significant presence in almost all industries and businesses, computing and IT together provide employment for huge numbers of people. To get an idea of just some of the jobs in this sector, take a look at the accompanying ‘Typical IT jobs’ box.

You could be creating technological applications or systems, solving problems using technology or supporting people who use it. Within the IT industry there are also jobs in business, marketing, HR and finance. On top of this, more than 40% of IT and telecoms professionals work outside the IT industry, in areas such as retail, finance, manufacturing and the public sector.

Skills shortages There is currently demand for higher‐level technical skills, in particular to develop products and services to meet the needs of the fast‐moving nature of the industry. This includes knowledge of the most up‐ to‐date programming languages and systems such as cloud computing (see below to find out more). Cyber security is a growing field that is worth a mention. Currently there are not enough experts to counteract more advanced cyber attacks. There is also an increase in opportunities for information security officers and information risk managers, who manage threats posed to businesses. Large organisations, the government and social media companies,

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Computing and IT

such as Facebook and Twitter, are all keen to employ cyber experts. Employers are looking for those who can combine technical skills with an understanding of broader business objectives, to be able to solve real business issues, particularly for consultancy roles. There is a demand for numerate and IT‐ literate people to work in analytics and solve business problems.

Computing and IT skills gained in the Services Each Service has its ‘expert’ IT staff; they will know exactly who they are and where their particular skill set might lead. They are generally found in the specialist communications, administrative and electronics branches, although there may be some people serving outside those areas who have considerable expertise. Others will have specialised in computing and/or electronics but only as part of their career pattern. They are still likely to have a number of very transferable and marketable skills, but these may need to be targeted in a particular area, or improved or widened in the period before leaving. There is a great deal of computing and IT training available through the resettlement system. Preferred suppliers and other training providers offer a wide variety of courses in this field.

Get qualified!

Industry advice is for Service people to gain as much academic knowledge as possible while still serving that can be enhanced by practical training during the resettlement period. Knowledge can be developed through self study, academic qualifications via a college and an industry placement nearer discharge. Career changers will have to learn to use specific applications or languages (see below). How much formal training is required will depend on the new career path, as well as individual experience and aptitude. The options available range from conversion courses to work placements. Some companies recruit only those who have already been working in the industry, but most will take on new entrants. Many will take new recruits with little or no technical knowledge and offer training, provided they have other valued skills, and show they are enthusiastic and capable of learning. To increase the chances of getting a good job, individuals should aim to demonstrate these attributes through work experience connected to ICT (information and communication technology), or a course or qualification in an ICT‐ or business‐ related subject; and they should develop and be able to demonstrate skills such as communications and problem solving.

www.questonline.co.uk / June 2015

Computing and IT qualifications

The CompTIA

Academic qualifications provide a thorough grounding in the principles that will be highly relevant for future training, although much of the detail will rapidly become out of date. There are also both generic and vendor‐specific qualifications. The generic ones certify achievements in the general field of computing and IT, while vendor‐specific ones demonstrate a level of expertise in a particular manufacturer’s products. Many people hold both, and even a portfolio of qualifications in the products of different manufacturers, as it is often important to be able to operate across both boundaries and equipment. Generic qualifications include academic courses. Degrees (foundation or higher), HNDs and HNCs are all highly valued, with the theoretical knowledge involved always being relevant. Degrees tend to be in computer science, with HNDs and HNCs in software engineering. An A‐level or GCSE in computer studies might be the academic starting point for the beginner. NVQs (levels 1 to 5) and apprenticeships are available, based on sector‐approved national occupational standards (NOS), but some employers may not be very familiar with them, and some other qualifications may be more useful. Vocational A‐levels may also be taken – usually through colleges – and these can provide a job‐orientated qualification with a strong academic element. The experience gained in acquiring these qualifications will be valuable in finding employment.

The CompTIA runs a series of certifications, which are credentials achieved through a testing process to validate knowledge within a specific IT support function. Its exams are developed by subject matter experts, and the certifications are recognised throughout the industry as foundation‐level skill sets. These qualifications are widely recognised and may also form modules in other ICT awards and programmes.

e-skills UK’s NOS and ITQ e‐skills UK has launched NOS for both IT users and IT professionals; to find out more about these, visit www.e‐ skills.com/nos User NOS may be gained through an IT user qualification (ITQ). The ITQ is based on the NOS for IT Users 2009 and provides an up‐to‐date, nationally recognised IT user qualification tailored to business and individual needs. More than three‐quarters (77%) of the UK workforce use IT in their jobs, but one in ten businesses say there are gaps in the IT skills they need. The ITQ is helping to fill these gaps. The ITQ can be tailored to different work requirements (as well as the use of computers and mobile IT devices, it can cover other ICT systems, including those used in engineering, manufacturing and teaching) and studied for at college or in the workplace – find out more at www.e‐skills.com/standards‐ and‐qualifications/it‐user‐qualifications‐‐‐ itq

The British Computer Society The British Computer Society (BCS – the Chartered Institute for IT) is a qualifying body for chartered IT professionals that has its own exam structure: ● European Computer Driving Licence (ECDL) (see box) and other user qualifications ● Information Systems Examinations Board (ISEB) qualifications, which provide industry‐recognised qualifications that measure competence, ability and performance in many areas of IT ● BCS professional exams, which at their highest level take students to the academic level of an honours degree, and acknowledge practical experience and academic ability.

THE ECDL The European Computer Driving Licence (ECDL) is the world’s number one IT user qualification. Seen as the benchmark for digital literacy in educational systems around the globe, the ECDL equips learners with the skills to use a computer confidently and effectively, building on existing knowledge and motivating further learning. No prior computing skills or knowledge of IT are required to study for the ECDL – it is designed for those who wish to gain a benchmark qualification in computing to enhance their career prospects or for personal development. The recently launched ‘new ECDL’ is composed of a range of modules – each provides a practical programme of up-to-date skills and knowledge areas, which are validated by a test. This enables you to develop and certify your computer skills in the subject areas of your choice and to the level you need. Through the module combination you choose, you can create your own individual ECDL Profile. The new ECDL range of modules is categorised as Base modules, Standard modules and Advanced modules – choosing those that are right for you will depend on your current skills and experience, as well as on what you want from your qualification. To find out more, visit the BCS website: www.bcs.org The ECDL Foundation website is at www.ecdl.org

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37 June 2015 / www.questonline.co.uk

Computing and IT

Professional vendor qualifications Professional vendor qualifications are training and exams in a specific manufacturer’s products. The manufacturer should be a major supplier in the industry for its qualifications to have value, but do bear in mind that the qualification that is so valuable today may have less value tomorrow if the manufacturer goes out of business or there is a major change in technology. Microsoft qualifications are perhaps the best known, with Microsoft Certified Solutions Expert (MCSE) seen as the globally recognised standard for IT professionals. This new MCSE certification differs from the old Microsoft Certified System Engineer (also known by the initials MCSE) certification in that it focuses on the ability to design and build technology solutions, which may include integrating multiple technology products and span multiple versions of a single technology, whether on‐premises or in the cloud. In contrast, the previous Microsoft Certified System Engineer certification focused on a specific job role. The Microsoft Certified Solutions Associate (MCSA) certification is also available, replacing the old Microsoft Certified Systems Administrator certification (also

38 www.questonline.co.uk / June 2015

known by the acronym MCSA). The new MCSA certification is a prerequisite to Microsoft’s MCSE expert‐level certifications for experienced IT professionals. It focuses on the ability to design and build technology solutions, whereas the previous Microsoft Certified Systems Administrator certification focused on a specific job role. Microsoft, of course, offers a host of differently targeted certifications and exams – for full details, check out the ‘Learning’ area of its website: www.microsoft.com/learning/en‐ us/mcsa‐certification.aspx Microsoft is not, however, the only manufacturer on the market, and other big players, like Novell (Certified Novell Engineer and Certified Novell Administrator) and Cisco Systems, also have their own qualifications.

Finding employment Securing employment is inevitably a combination of: ● qualifications ● experience ● networking ● work placements ● the right CV ● going for the right job. Those entering similar employment to that they had in the Forces may well start at the same level; those going into an

unrelated field will probably start further down the ladder. Once into a company the employment possibilities are enormous in this expanding and changing industry. ‘Permanent’ employment is often regarded as lasting three to five years, and people commonly change employer every two years or so. In‐house training is often provided, and good people can achieve rapid promotion.

What can you earn? Salary expectations vary hugely from one company and contract to another, so it is difficult to give an accurate picture. However, a relatively unskilled employee might earn up to £18,000, a technician (engineer or analyst) £25,000 to £35,000, a manager (user, data, support), £35,000 to £45,000, and a head of services anything

KEY CONTACTS e-skills UK, Tel: 020 7963 8920 email: info@e-skills.com Web: www.e-skills.com Twitter: @eskillsUK CompTIA UK, Tel: 020 7330 6060 email: info_uk@comptia.org Web: www.comptia.org Twitter: @comptia British Computer Society, Tel: 01793 417424 or 0845 300 4417 (lo-call rate) Web: www.bcs.org Twitter: @bcs

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Maritime security

Maritime security What’s involved? he threat to global shipping and offshore projects from armed robbery, pirate and militant attacks leading to hijack remains a serious problem. Although the number of attacks off East Africa has fallen significantly since ship owners have turned to specialist security firms for help, the situation off West Africa and in the South East Asia region has worsened in recent years. A number of security operators have gained lucrative contracts for providing specialist former Armed Forces and law enforcement personnel. Historically those employed were former Royal Marines, SAS and SBS personnel, but as the need for manpower increased, there became a shortage in training personnel available. However, with new specialist training courses on the market, Service leavers were able to equip themselves with the knowledge and skills needed. It is important that you know and understand the inherent risks involved in operating as a civilian with the power to apply lethal force. A law‐enforcement approach is needed, but there is, clearly, a training gap between the role of Armed

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Forces personnel and the job that they will go on to undertake on leaving the Services, but without the protection of operating as a member of the military.

Points to note Ongoing changes in the industry are likely to impact significantly on the maritime security industry and, in particular, the training of personnel. As a minimum, the Standards in Training and Certification of Watchkeepers (STCW) 2010 Manila Amendments VI/6 – Proficiency in Designated Security Duties (PDSD) – training and proof of medical training to an appropriate international or national standard, and weapon competency is required. The Security in Complex Environments Group (SCEG) was appointed the UK government’s industry partner for the regulation of UK private security companies operating in complex and high‐risk environments overseas. In the UK the SCEG has pursued the development of the ISO/PAS 28007:2012 standard for the UK maritime security industry as part of the ISO 28000 series (specification for security management systems for the supply chain).

In order to meet the training requirements of ISO/PAS 28007, City & Guilds was selected as the Awarding Organisation to create four Maritime Security Operative (MSO) training units. Certification by City & Guilds commenced from June 2013, with selected companies embarking on an ISO/PAS 28007 certification pilot scheme. However, City & Guilds MSO 8269 training units apply only to UK‐flagged vessels, or those UK private maritime security companies that have decided to adopt them as the industry standard. There is as yet no international standard. Another change that further underpins the UK focus on ISO/PAS 28007 and the importance of the MSO course to train Service leavers is the 100 series Rules of Use of Force (RUF), which is gaining increasing recognition by the international community, including various major trade associations. Medical training is also a requirement under International Maritime Organization (IMO) guidelines and national directives. This should include training in remote trauma and prolonged care, and should be accredited to a national or international standard.

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Maritime security

Job roles onshore It is not just protection against piracy at sea that calls for security expertise: DfT Maritime Transport Security (formerly known as TRANSEC) is responsible for the security of UK ports, shipping and cargo. Indeed, the aim of maritime security as a whole is ‘to detect and deter security threats, and take preventative measures against security incidents affecting ships or port facilities, and to protect from harm passengers, crews, ships and their cargoes, port facilities, and the people who work and live in port areas’. The Maritime & Coastguard Agency (MCA) is responsible to DfT Maritime Transport Security for, among other things, implementing the International Ship and Port Facility Security (ISPS) Code in relation to all UK‐registered cargo ships, receiving ship security alerts and handling them in accordance with agreed standard operating procedures, and approving and auditing training providers.

Get qualified! A host of training courses have been developed over the past few years to ensure that the required standards are met. Training and certification to the new City & Guilds MSO 8269‐03 standard aim to

WHAT ELSE IS REQUIRED OF SERVICE LEAVERS WHO WISH TO ENTER THE PRIVATE MARITIME SECURITY INDUSTRY? •

•

• • •

•

Standards of Training, Certification and Watch Keeping (STCW95). This certification is required prior to boarding any vessel over 24 m. All training organisations delivering this course must be accredited with the MCA. The four modules include: Personal Survival Techniques, Elementary First Aid, Fire Fighting, and Personal Safety and Social Responsibility. Minimum number of years’ continuous full-time military service (companies’ requirements vary and could be five, seven or ten years). A basic Criminal Records Bureau (CRB) or Disclosure and Barring Service check, showing no convictions of any kind. ENG1 Seafarers Medical confirming fitness for lookout duties. Full military discharge papers showing exemplary service. Seaman’s Card and Discharge Books (maritime security companies can sponsor candidates for these). Yellow fever inoculation.

Further information For further industry-related information please refer to the organisations listed in ‘Key contacts’, below.

Our thanks go to Ambrey Risk (www.ambreyrisk.com) for providing this information

www.questonline.co.uk / June 2015

provide a minimum benchmark which ensures that privately contracted armed security personnel (PCASPs) have the necessary knowledge and skills to provide good standards of service, and that mariners are better prepared for transit through high‐risk waters. Courses are available from a wide range of providers, and aim to equip security professionals with the knowledge and skills required to provide the maritime security services required by the commercial and private maritime shipping and offshore industries. But choose your training carefully: as the maritime security industry shifts to onshore and offshore extractive industry projects, there is likely to be a requirement to ensure that training prepares an individual for these operations. You will need to think carefully before taking the plunge – your investment in a credible training portfolio may well run to in excess of £2,000. Says David Buston of specialist maritime security training provider and consultancy firm Trident Operations, ‘Do not fall in to the trap of believing that you can undertake the cheapest course on the market and train on the job. Choose a course that provides a wider understanding of the maritime security industry, rather than being limited to “anti‐piracy” alone, as many areas of operation also include terrorist and/or activist threats. It is well worth seeking independent advice from professionals active within the industry and the private maritime security companies before you select an accredited training provider.’ If you are serious about breaking in to this industry, you will need to exhibit a recognised level of competence in order to be selected ahead of other candidates. This means that your first priority should be to undertake a course of training that is specific to the role that you will undertake on a maritime security task, such as the City & Guilds MSO course (no. 8269‐03) for specialist maritime security training. This qualification is designed for those individuals wishing to operate or currently operating as PCASP and is the only Ofqual‐ accredited qualification based directly on the new international standard for private maritime security companies (PMSCs). It is also suitable for those wishing to operate as unarmed maritime security operatives on board ships. As an accredited and nationally recognised level 3 qualification, it also allows Service leavers access to CTP/ELCAS funding. Service leavers can maximise their funding by seeking out companies that, in addition to the level 3 MSO course, offer a higher level of education, which will allow their CV to stand out from others in what is a very competitive industry. Additionally, those wishing to undertake armed security

tasks need to be able to demonstrate current competency in the weapons system that will be used in the maritime security task. So, to sum up, if you need to do a course, choose one that closely meets your operational requirement and that is accepted by your potential employer. The full requirements of most companies are listed in the box, above.

Have you got what it takes? Trident’s David Buston has this advice for readers: ‘An MSO must be professionally competent and confident to work remotely offshore. They must be disciplined and self‐ reliant, but able to integrate with a small team and mixed foreign crew, with all the cultural nuances of the ship environment. Of note is the MSO’s ability to recognise a threat in high‐threat waters, and conform to international standards such as the Universal Declaration of Human Rights, the Code of Conduct for Law Enforcement Officials and the Basic Principles on Use of Force and Firearms. These standards require those charged with armed protection duties to apply a “duty of care” and to know how to escalate the use of force progressively through a use of force continuum. The liability of failure to recognise a threat and then respond with disproportionate force is significant.’ The presence of appropriately trained individuals enhances maritime security awareness and vigilance, and offers the capability of a robust, but appropriate and proportionate, response to piracy and armed robbery threats.

KEY CONTACTS Department for Transport, Tel: 0300 330 3000 Web: www.dft.gov.uk Twitter: @transportgovuk International Association of Maritime Security Professionals (IAMSP) Web: www.iamsponline.org International Maritime Organization, Tel: 020 7735 7611 email: info@imo.org Web: www.imo.org Twitter: @IMOHQ ISO/PAS 28007:2012 Guidelines for Private Maritime Security Companies (PMSC) providing privately contracted armed security personnel (PCASP) on board ships, see: www.iso.org/iso/catalogue_detail? csnumber=42146 Maritime and Coastguard Agency, Tel: 02380 329100 email (recruitment): mca.recruitment@mcga.gov.uk Web: www.mcga.gov.uk Twitter: @MCA_media Security Association for the Maritime Industry (SAMI) Webs www.seasecurity.org Security in Complex Environments Group (SCEG) Web: www.adsgroup.org.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest Es t.

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Logistics and distribution

Logistics and distribution What’s involved? ogistics is the time‐related positioning of resources, or the strategic management of the total supply chain. It encompasses the movement and supply of goods – from raw materials, through all stages of the manufacturing process, to the final delivery of the finished product to companies and consumers. Logistics embraces an array of distinct industries that work across all types of transport and a variety of supply chains. Logistics is very often an ‘invisible’ industry, despite the fact that it underpins the economy. It includes the planning, routing and movement of freight across all transport modes (road, rail, sea and air), as well as associated activities such as warehousing and storage, removals, freight forwarding and wholesaling. Ultimately, logistics works to ensure the right goods are at the right place at the right time.

www.questonline.co.uk / June 2015

Freight logistics companies fall into two groups: 1. those that manage their own logistics system, known as ‘own account operators’, and 2. those that manage logistics on behalf of another company. The latter organisations are often referred to as hauliers or third‐party logistics providers (3PL – see box). According to Skills for Logistics (SfL – the Sector Skills Council for the UK’s freight logistics industries), more than 60% of UK freight is carried for ‘hire and reward’ (i.e. 3PL) on behalf of another company. It also emphasises the massive importance of this industry to the UK, with the sector being worth in excess of £93 billion. Incredibly, it says that one in twelve working people in the UK are employed in logistics – that's 2.3 million people spanning some 196,000 companies! Although this article will not deal with transport, it is almost impossible to

separate it from other parts of the supply chain. This has to be an integrated operation if it is to be successful, and this principle will be familiar to anyone who has spent some time in Services logistics. Many qualifications (see below) include all parts of the supply chain. Supply chains are becoming increasingly adaptive and agile as competition affects them, and e‐ management of them is often the norm. Indeed, IT and electronic communications

WHAT IS 3PL? Many companies now outsource their logistics, or elements of them, to third-party providers (3PL). These subcontracted services can include: • primary and secondary transport and distribution • inbound logistics and consolidation • inventory management • order processing and case/unit picking • invoice and management reporting.

Logistics and distribution

have become key competencies for logistics managers, with the supply chain at the heart of many e‐commerce developments. Supply chains can start in Hong Kong and end in Harlow. Warehousing involves minimum holdings while satisfying customer expectations. The industry is suffering from major skills shortages in some areas, in particular of HGV drivers (see the section headed ‘Finding employment’, below). Skills gaps have also been identified among junior and middle managers, and the supply chain management credentials of more senior managers are currently under examination, too. The good news is that major employers offer significant training to their staff.

Logistics in the Services Each Service has a number of highly trained and experienced logisticians who support operations, training and exercises, unit moves, static bases, war stocks and equipment pools. They work in Defence Equipment and Support (DE&S), the MoD’s procurement and support organisation, in ships and ports, in Army formations, and on air stations and detachments, to turn plans into reality. Every unit has its own logistics staff, performing exactly the same functions but at a lower level. They manage and deliver the essentials of fuel, ammunition, water, food, clothing and personal equipment to the people actually involved in operations. They may have ranks and job titles that are peculiar to a single Service, and in many cases they have enough experience to gain qualifications – usually vocational ones – in the logistics field. Each unit and sub‐unit also has a host of people who carry out many logistic functions as an integral part of their everyday work, although they would probably never dream of calling themselves

TRANSLATE YOUR SKILLS Whatever the entry route, the following personal qualities are valued in this field. • Core technology skills: – IT literacy – machinery – warehousing – engineering – warehouse management – analysis. • People skills: – problem-solving – leadership – communication – team-building – decision-making. • Personal qualities: - analytical - presentation - numeracy - decision-making.

logisticians. Many other military people are also concerned with logistics although they do not themselves run facilities. They may be involved with research, design, trials and tests, project management, procurement, development, maintenance, finance, training, and so on. For resettlement there are a number of providers offering training, as well as Chartered Institute of Logistics and Transport in the UK (CILT(UK)) courses in transport and logistics management, and supply chain management, available via the CTP. Check the CTP website for more information: www.ctp.org.uk It is important to get qualifications that will remain valid in the months and years ahead, as logistics and its qualifications are changing rapidly.

Get qualified! There are five main routes to the upper echelons of logistics: 1. graduate training 2. postgraduate entry 3. with management experience 4. school (or young Service) leavers 5. professional qualifications. Graduate training entrants join management training programmes run by employers. They will then often take the professional qualifications of the relevant institute. Postgraduate entry applicants will have completed an MSc or an MBA. Those without a first degree can often enter a postgraduate programme provided that they are up to the academic demands of the course. Graduates with management experience may well see transport and logistics as the logical next career step and will need to gain the extra knowledge to make it possible. Some Service leavers with A‐levels may want to start work at once. If that’s you, your best route into management might well be on‐the‐job experience. Professional qualifications must reflect the needs of the profession and employers, so they are under frequent scrutiny to ensure they are relevant and provide the right standards. They can enable Service leavers to translate their Service skills into their civilian equivalents. CILT(UK) and the Chartered Institute of Purchasing & Supply (CIPS) offer qualifications at a number of levels that are valued in the industry. Both institutes will allow exemptions to various levels of qualification and individual subjects based on prior learning and experience.

Chartered Institute of Logistics and Transport in the UK CILT(UK) is the independent professional body for individuals associated with logistics, supply chains and all transport

I DID IT! Name: Darren Coates Final rank: SAC Years served: 9.5 Current job: Transport Team Leader Darren Coates, 44, left the RAF in early 1998 following nine and a half years’ service, having specialised in supply. Asked to tell us about the training and experience gained during his Service career that he now finds useful in civilian life, he cites his HGV Class 1 licence and NVQ in Warehousing/Distribution. As for other qualifications gained while serving, he also has a hazchem licence, FLT reach truck licence and counterbalance FLT licence. During resettlement, as well as his CTW, which he says offered ‘lots of useful information on what was expected in civilian life’, he also gained his NEBOSH certificate. Darren’s first civilian job on leaving the Forces was as an assistant in the engineering stores of a poultry processing plant. Now working as Transport Team Leader for the Cooperative (a role he has been in for two and a half years) he says: ‘I started with the Cooperative in 2007, as an HGV driver. I showed some initiative and progressed to the role of Team Leader in 2012.’ This role involves, he says, ‘managing a team of 24 drivers and two clerks, managing tachograph infringements, traffic offences, absences, fuel consumption and vehicle/personal accidents, as well as investigations and disciplinary procedures, and ensuring deliveries to stores. Generally, no two days are the same – there is always a challenge (which is something I like) although there never seems to be any consistency across shifts, and that’s something I don’t enjoy.’ Asked to tell us about any similarities between his Service role and current job, Darren continues: ‘The company is structured and has processes in place, which are generally adhered to. There is a necessity to work as a team to achieve the same goal. As for differences: ‘There is not so much camaraderie and the sense of humour is different.’ There has been a big increase in his salary, he says: ‘I am now on nearly double the salary, possibly more.’ Darren concludes with this advice for other Service leavers: ‘I believe the drive and determination I gained in the Forces have helped me in civilian life, but get as many qualifications that are recognised in civilian life as you can. Get civilian work attachments. Have as much contact with and get as much information from civilian companies as possible. Do your homework!’

June 2015 / www.questonline.co.uk

Logistics and distribution

throughout their careers. It offers a number of qualifications, most of which can be studied as stand‐alone units). Visit its website (see ‘Key contacts’) for full and up‐to‐date details.

Chartered Institute of Purchasing & Supply CIPS is the world’s largest procurement and supply professional organisation. It is the worldwide centre of excellence for purchasing and supply management issues. It offers a portfolio of professional qualifications. All of CIPS UK qualifications are Ofqual accredited. To find out about them in more detail, check out the detailed guide at www.cips.org

Vocational qualifications Although there are relatively few logistics vocational qualifications, there are many units that are relevant to logistics in vocational qualifications that are offered by the Services. It is also possible to ‘grow’ an NVQ/SVQ through a military vocational qualification office or a local college. Higher National, and National Certificates and Diplomas can also be gained through part‐time study. A visit to an education centre or local college can provide the necessary information.

Finding employment With the huge variety of logistics jobs available, it is possible to highlight only a few areas of employment here that Service leavers might consider. ● Manufacturing makes great use of just‐in‐time (JIT) management to cut unnecessary costs, with materials arriving in the right quantities and at the right times to meet production schedules, and finished goods despatched to customers. ● Retailing is a very competitive business and the supply chain for a major outlet has to be carefully managed to maintain profit margins. ● Logistics service provision is a growth area as more organisations outsource some or all of their logistic support, so that customer satisfaction will be a prime goal of the service company. ● Consultancy offers opportunities for experienced logisticians to work either in‐house or for an external business, to advise clients on supply chain matters. Prospects for employment are good. Industry insiders point out that the UK freight transport sector is heading for a massive shortfall in personnel over the next few years. It is currently 45,000 drivers short and the prediction is that this number will escalate to 180,000 in just five

years. With this in mind, a number of training companies are focusing on helping Service leavers prepare to enter the industry. Readers should also note that logistics is a very broad field, and any company or department specialising in this field will also need staff working in the administrative, financial, IT, human resources and marketing functions. A background in logistics is now accepted as a basis for career development in general management and a board‐level position in a major company. Much (including salaries) depends on the area of the industry and the size of the organisation.

KEY CONTACTS Chartered Institute of Logistics and Transport in the UK, Tel: 01536 740100 Web: www.ciltuk.org.uk Twitter: @ciltuk Chartered Institute of Purchasing & Supply, Tel: 01780 756777 Web: www.cips.org Twitter: @cipsnews Freight Transport Association (FTA), Tel: 0871 7112222 Web: www.fta.co.uk Twitter: @newsfromfta Skills for Logistics, Tel: 01908 313360 Web: www.skillsforlogistics.org Twitter: @SfL_SSC

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FACTFILE

This summary of personal development and resettlement information should be used as guidance and direction to the appropriate Service or civilian authority.

Personal Development and Education Opportunities What is Personal Development (PD)? PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: l l l

l l l

to improve knowledge for personal interest to be introduced to new ideas or skills to broaden horizons

to enhance in-Service career prospects to gain qualifications to prepare for a second career.

PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide.

A PD Route Map Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)

Individual decides:

Other sources of information include:

l l l

l l l l

subject to be studied and qualification (if any) level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) mode of study (e.g. short courses, distance learning)

unit education or training officer in-Service publications in-Service education centre local library or civilian college

l l l l

the internet Quest magazine friends and family Quest website: www.questonline.co.uk

Local colleges or training providers

Distance/open learning

PD can mean anything from career courses to sports and adventurous training courses. See for other options for Service personnel

A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure

College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available

In-Service

eLearning – The Defence Learning Portal (DLP)

Distance Learning

Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details. Course complete? Look for your next learning!

Also open to MoD Civilian Personnel

Many Service people study with the Open University each year. It has hundreds of courses, not just degrees, and offers a modular/building block approach to study. Special arrangements exist for Forces people with regard to summer schools, credit transfer and those serving abroad. For more information, visit the OU website www.open.ac.uk or Tel: 0845 300 6090 for a brochure.

There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Portal (DLP) is the MOD's central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, Health and Safety, languages and business skills. Readily available over the Defence Intranet, if you already have a DLP account you can also gain access via the internet at www.dlp.mod.uk

You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.

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Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.

Key:

College Courses

Personal Development Record (PDR)

Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. The Standard Learning Credit (SLC) and Enhanced Learning Credit (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and finance).

Service personnel

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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Enhanced Learning Credits

The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.

The ELC scheme provides financial support in the form of a single up-front payment of up to £2,000 per annum (depending on length of Service) in each of a maximum of three separate financial years. The scheme is based on the principle that individuals will make a personal contribution towards the cost of their learning. The ELC contribution may be up to 80% of the gross course value. ELC funding is available only for courses that result in a nationally recognised qualification at level 3 or above on the National Qualifications Framework (NQF) or Qualifications and Credit Framework (QCF) (England and Wales), at level 6 or above on the Scottish Credit and Qualifications Framework (SCQF) or, if pursued overseas, an approved international equivalent qualification. For full details visit www.enhancedlearningcredits.com

Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0871 468 0468 or visit www.ucas.com

University Short Courses

Standard Learning Credits

Sources of Advice and Finance

The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services.

Further/Higher Education (FE/HE) Access

The IRTC grant exists to help towards the cost of resettlement training through the CTP or external training providers. The IRTC grant may not be used for Civilian Work Attachments but may be used in concert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that is completed prior to the Service Leaver leaving the Service and subject to the relevant criteria of either scheme. (See JSP 898 Part 4 – Chapter 3 for ELC and Chapter 4 for SLC.)

The Ministry Of Defence and the Department of Innovation, Universities and Skills offer eligible Service Leavers free FE/HE support for a first level 3 or Foundation Degree qualification. To be eligible, Service Leavers must have registered for the ELC scheme while in Service, complete a minimum of four years’ productive service, complete a minimum of four years’ ELC scheme membership, thus qualifying for the initial lower-tier support, or eight years’ membership, qualifying for the higher-level support, and take up the offer of free support within ten years of leaving Service. Local Education Authority (LEA) grants and low-interest student loans are available for anyone entering full-time education. They are means tested in that what you receive depends on your income and that of your family. If you are entering full-time education you should apply for one, even if you do not think you are eligible, otherwise you may not qualify for other benefits. Contact your LEA for details.

Professional and Career Development Loans These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year's work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered.

Resettlement Grant (RG)

The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.

Armed Forces Compensation Scheme

The RG is paid only if there are no other terminal benefits due (so, if someone is medically discharged after the RG trigger point, RG is not paid as other benefits become due). The amount payable depends on length of Service and on which pension type the SL is on. The current rate for eligible Service Leavers who are on the most recent pension scheme is £9,825. It can be as much as £17,824 on previous pension schemes.

learndirect learndirect is a free government helpline on which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. It is open between 8am and 9pm Monday to Friday, from 9am to 6pm on Saturdays, and from 10am to 6pm on Sundays. The helpline adviser can answer questions on any aspect of learning. The website address is www.learndirect.co.uk The freephone number is Tel: 0800 101901.

Professional and Career Development Loans Finding a job Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch ( www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).

Benefits If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits adviser’ pages ( www.gov.uk – search for ‘benefits adviser’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages ( www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welshlanguage line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.

Armed Forces Champions

Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)

Key: 50

www.questonline.co.uk / June 2015

The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation. For advice and guidance, call the Service Personnel and Veterans Agency’s free helpline on 0800 169 22 77 (UK only), +44 1253 866 043 (overseas). Alternatively, you can visit: www.gov.uk/pensionsand-compensation-for-veterans or www.veterans-uk.info

Individual Resettlement Training Cost (IRTC)

Further details are available from education/learning centres or search in DINs.

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Resettlement: Preparation for leaving the Forces Official provider of career guidance, skills training and job finding assistance to leavers of the Armed Forces The Career Transition Partnership (CTP) is a partnering agreement between the MoD and Right Management to provide 3rd Line tri-service resettlement support. This consists of career transition services, training and job finding support for leavers of the Armed Forces. The Regular Forces Employment Association Ltd (RFEA) and Officers’ Association (see overleaf) are integral parts of the CTP and lead on the provision of job opportunities and employment support. This provision is delivered from ten Regional Resettlement Centres (RRCs) in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service leavers from up to two years before discharge. The job finding service is delivered by 24 Employment Consultants based nationwide and an online job search website called RightJob, which contains vacancies specifically for leavers of the Armed Forces from employers who seek their skills and experience. Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk

Resettlement Services

A Service Leaver’s route map

1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: • RN – Education & Resettlement Officers (ERO) • Army – Unit Resettlement Officers (URO) • RAF – Resettlement & Education Co-ordinators (REC).

Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)

Employment Support Programme

2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are:

No Served over 6 years?

• Yes

• Attends Career Transition Workshop (CTW) or equivalent Career Consultant led Employment Consultant led

• Prepares PRP with Consultant • Receives regional employment advice

Prepare Personal Resettlement Plan (PRP) with Career Consultant

Develops, reviews and actions PRP:

Attends: • further CTP workshops • training at RTC/RRC • civilian training attachment • external training • Financial/Housing brieﬁngs

• further advice on: • career options • self-employment • job ﬁnding • training • attachments • research activities • civilian work attachments

Receives advice on or notiﬁcation of matched job opportunities

Consultant supports and monitors progress

Makes job applications

Secures employment

CTP support for up to 2 years after discharge; RFEA/OA job ﬁnding support until retirement

SHADED ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE

•

RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis.

3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk

Regional Resettlement Centres (RRCs) Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Regional Resettlement Centres (RRCs) in the UK and Germany. Further information can be obtained from any of the RRCs listed below. Regional Resettlement Centre Aldergrove Regional Resettlement Centre Aldershot Regional Resettlement Centre Catterick Regional Resettlement Centre Cottesmore Regional Resettlement Centre Herford Regional Resettlement Centre Northolt Regional Resettlement Centre Plymouth Regional Resettlement Centre Portsmouth Regional Resettlement Centre Rosyth Regional Resettlement Centre Tidworth

Tel: 02894 421639 Tel: 01252 348336/339 Tel: 01748 872930 Tel: 01572 812241 (ext 7716) Tel: 0049 5221 9953388 Tel: 020 8842 6063/6064 Tel: 01752 553376 Tel: 02392 724130 Tel: 01383 858230 Tel: 01980 650689

For the most up-to-date information, please visit www.ctp.org.uk www.questonline.co.uk / June 2015

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Graduated Resettlement Time (GRT) GRT is the length of time that a Service Leaver is eligible to spend on resettlement activities, including workshops, training courses, civilian work attachments or individual resettlement provision.

Entitlement All Service Leavers, other than those discharged as Early Service Leavers, are entitled to receive the resettlement support detailed in the table below. Principle Longer service is rewarded with entitlement to increased resettlement time. All Medically Discharged Service Leavers automatically qualify for the maximum entitlement. Entitlement includes grants, allowances, travel warrants, resettlement leave, consultancy, transition workshops and subsidised training.

1. 2. 3. 4. 5. 6. 7.

Years’ Service

Normal Discharge

<1 1+ 4+ 6+ 8+ 12+ 16+

CTP No No ESP FRP FRP FRP FRP

Medical Discharge(2)

GRT(1) 0 0 0 20 25 30 35

IRTC No No No Yes Yes Yes Yes

CTP FRP FRP FRP FRP FRP FRP FRP

GRT(1) 10 30 30 30 30 30 35

IRTC Yes Yes Yes Yes Yes Yes Yes

Notes 1. Amount of GRT is in working days. 2. This includes Reservists who are Medically Discharged due to injuries sustained during operational commitments. ESP: Employment Support Programme FRP: Full Resettlement Programme

Transition services and entitlements Outﬂow

<4 Years’ service or administratively discharged

• • • •

Employment Support Programme >4<6 Years’ Service

• • • • •

Vulnerability Assessment Resettlement Brief Resettlement Interview Gateway to 3rd Sector: – Housing – Finance – Social Beneﬁts – Employment – Pensions – Health

•

• •

• • • •

Job-Finding Service ‘RightJob’ Access Consultant Interview Housing Brief Financial Aspects of Resettlement Brief Access (on a standby basis) to 50 Various Resettlement Training Centre Courses Post Discharge Consultant Support (up to 2 years) Employment Fairs and Events

Standard Learning Credits Enhanced Learning Credit Access to first FE/HE Qualification Resettlement Grant - Officers with 9 years service up to £14,686 - Other Ranks with 12 years service who are AFPS 75 up to £10302 - Officers (9 years) and Other Ranks (12 years) who are AFPS 05 up to £10302

Full Resettlement Programme >6 Years’ Service

• • • •

• • • • • • • •

IRTC Grant (£534) Resettlement Leave (up to 35 days) Career Transition Workshop (3 days) Other Workshops – Retirement Options – Future Employment Options – Self-Employment Awareness – Small Business Start-Up – CV Writing – Interview Skills Career Consultancy Travel Warrants (up to 7) ‘RightJob’ Access Financial Aspects of Resettlement Brief Housing Brief Access to 50 Various Resettlement Training Centre Courses Post Discharge Consultant Support (up to 2 years) Employment Fairs and Events

Duty Allowances for Resettlement Activities

Individual entitlements to allowances are found in JSP 752 and other single-Service regulations. If in doubt, Service leavers should ask their resettlement advisers or Unit HR for advice. As with other duty entitlements, payments made in the pursuance of resettlement are made only for ‘actuals’ and administered through Joint Personnel Administration (JPA) self-service menus. At all times, receipts must be retained and produced in the event that a Service Leaver is selected for audit. Service Leavers’ entitlement will depend upon the nature of their discharge

www.questonline.co.uk / June 2015

and the length of their Service (see Figure 1). When selecting a training provider to deliver resettlement services, Service Leavers should be aware that the MOD operates a ‘Local Training First’ policy. Wherever possible, resettlement training should be undertaken local to (i.e. within 50 miles by road or 90 minutes by public transport) Service or home accommodation. Notwithstanding this, external training, including training undertaken overseas, that will incur

subsistence costs may be arranged through any training provider in the event that there is no available CTP inhouse training or training providers that can deliver an equivalent training outcome locally. All overseas training (see overleaf) must survive HQ scrutiny; and all accommodation, UK or otherwise, other than that offered under exceptional residential arrangements, must be booked through the Defence Hotel Reservation Service (DHRS). All residential accommodation offered by training providers must be pre-authorised by the Unit.

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Resettlement Training Training provided by the CTP

Overseas Resettlement Training

Skills training takes place at the Resettlement Training Centre (RTC) in Aldershot and at a selection of RRCs. The RTC has bespoke workshops within its Building and Engineering Departments, and also offers Management and IT courses. Many of those on offer result in civilian-recognised qualifications. To find out more about the wide range of courses available, and to search for dates and locations, visit our website at www.ctp.org.uk For all other enquiries, to check availability, or to make a booking or payment, contact our Course Booking & Information Centre (CBIC): Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 Email: coursebookings@ctp.org.uk

Resettlement training should, wherever possible, be undertaken either in-house (given the value for money and quality assurance available on those courses) or locally in recognition of the local training first policy. Authorisation for overseas resettlement training can only be made by HQ SDE staff on a case-by-case basis and through the intelligent application of the following conditions. •

The training outcome is not available under the local training first policy, either within the UK for those serving in UK or within their normal theatre of operations for those serving overseas.

•

The total costs of the training overseas to the MOD, including eligible subsistence allowances and travel costs, which will be claimed under current regulations, are less than those that would be incurred if undertaking the training in the UK, i.e. the value for money consideration.

•

SDE staff have reasonable assurance of the quality of the training and its recognition by UK employers.

Training provided by Preferred Suppliers The Preferred Suppliers List (PSL) identifies a range of local training providers offering some of the most common vocational training that Service Leavers undertake. In order to qualify for the PSL, the training organisation is obliged to demonstrate financial reliability, appropriate insurance cover, past performance, future plans, training facilities, accreditation levels and quality standards. The PSL is published at www.ctp.org.uk and is also held in each of the Regional Resettlement Centres (RRCs). Preferred Supplier status is subject to continuous evaluation, on each course by the Service Leaver, by the CTP and by annual review.

CTP Employment Events Our events can be of great benefit and provide an excellent opportunity to network with potential employers and discuss the job market in general, as well as within specific industry sectors. The main types that we hold are: • Employment Fairs – attended by a wide range of national and local employers, seeking the skills, quality and experience that Service Leavers have • Industry Awareness Days – focus on a particular industry sector and several employers will talk about career opportunities on offer • Company Presentations – these focus on one particular company, which is normally actively recruiting for a number of vacancies. • Search for upcoming CTP events on our website at www.ctp.org.uk

Any request for overseas training must arrive with SDE HQ staff at least eight weeks in advance of the intended departure date, to enable the necessary political clearances for successful applications to be made.

Employment Services & RightJob Employment support is provided by the RFEA, OA and OA Scotland Employment Consultants who are based across the UK. They are part of the CTP and their role is to provide job finding advice and support on a demand-led basis to CTP-registered Service leavers. They actively seek and develop suitable employment opportunities and can also provide one-to-one career advice and support. RightJob Is the CTP’s online job finding service where registered Service Leavers can search and apply for any of the thousands of live vacancies on the jobs database. The site is accessed via the CTP website and the login required is normally issued during CTWs. Call the Central Employment Team for more information, on Tel: 0121 236 0058.

Useful CTP Contacts The Officers’ Association (OA) The OA is a charitable organisation that gives lifetime support to officers – from finding employment after leaving the Services to ongoing career advice. We give guidance and share knowledge through consultations, webinars and numerous networking opportunities. We also give financial assistance to ex-Officers, and their dependants, in need of help. OA Scotland offers benevolence services and employment support to ex-Officers who are resident in Scotland or were members of a Scottish regiment. To find out more and register, visit officersassociation.org.uk/register Tel: 020 7808 4160 Website: www.officersassociation.org.uk

Tel: 0131 5501 575/1581 Website: www.oascotland.org.uk

TO BOOK A CTP WORKSHOP OR BRIEFING… Call our central line ( 0203 162 4410 For booking your Career Transition Workshop (CTW) or any other workshop or briefing. (This is a not a premium rate number and you should only be charged at the normal national rate, dependent on the phone provider) Alternatively, if you are calling from a military line, contact the Regional Resettlement Centre (RRC) running the workshop which is normally the RRC that you are registered with for your resettlement. Contact details can be found on the first page of this Factfile section. CALL OUR COURSE BOOKING & INFORMATION CENTRE (CBIC) Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 or Email: coursebookings@ctp.org.uk

FOR RIGHTJOB ASSISTANCE…

The Regular Forces Employment Association (RFEA) Ltd The RFEA provides job finding support through a network of 24 employment consultants throughout the UK. It also provides lifelong access to job finding information, advice, guidance and support to people who are or were eligible for MOD resettlement through the CTP. In addition, under its charitable status this support is extended to all ex-Service people who have served for more than seven days, irrespective of eligibility, on a case-by-case basis, subject to certain criteria and at RFEA discretion. Tel: 0845 873 7166 Email: AdminRFEA@ctp.org.uk Website: www.rfea.org.uk

Service Leaver Support Teams (SLSTs)

Can be found at Army UK divisional and district HQs and at some regional brigades. They provide Service leavers with information and help on a wide variety of subjects, including employment, housing, schooling, finance and other resettlement issues. They work in close cooperation with other agencies, including the RFEA, single-Service specialists and the CTP.

www.questonline.co.uk / June 2015

CALL OUR CENTRAL EMPLOYMENT TEAM (CET) Tel: 0121 236 0058 If you have forgotten your RightJob password, have been locked out of your account or require support using RightJob.

Future Horizons The Future Horizons Programme understands that leaving the Armed Forces is a key point in the lives of all Service leavers, and believes that everyone who has served, even for a short period of time, is entitled to support in transitioning from the military into civilian life. The programme will provide support and assistance to enable you to find suitable employment upon leaving the Armed Forces. Through its network of partners, it will link you in to the most appropriate level of support you need to help with the transition. The Future Horizons Programme has been developed in response to the recognition and commitment from the MoD to improve resettlement provision to Early Service Leavers (ESLs). It is open to ESLs across all Services, regardless of how long you have served or the reasons you have for leaving. The programme has been designed and is delivered by the RFEA, The Forces Employment Charity. To discuss any aspect of the Future Horizons Programme, please call Darren Bickerstaffe, Programme Manager, on ( 07428 705 770 or meet with a FHP assessor at the following locations: • ITC Catterick, Hook Company: ( 01748 831274 • ATC Pirbright, Sword Company: ( 01483 475526 • RRC Plymouth: ( 01752 553143 Follow Future Horizons on Facebook, and receive the latest news and updates from the programme.

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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Making the Transition Even if you have a job to go to on leaving the Armed Forces, you are still strongly advised to attend the CTP Career Transition Workshop (CTW), along with any other that you will find of benefit, such as CV Writing or Interview Techniques. The purpose of these workshops is to help you to recognise and assess your options and learn skills in order to approach the civilian workplace and market yourself to a future employer. These are skills that are important to develop for life, and not just for your next job. If you don’t go – you won’t know.

The Self-Marketing Approach is based on the application of well-established marketing concepts to the task of getting a new job. Marketing is about delivering products and services to meet customers needs. In this case, you are the product, the customer is your next employer. Your task is to persuade the customer that the range of benefits, which you bring, match his or her needs.

Throughout our lives we are faced with choices or options and as you prepare to leave the Services, you are potentially about to face some of your biggest ones yet. You can never start this preparation early enough, so plan your resettlement carefully and thoroughly. In order to commence a successful self-marketing campaign one of the first things you should do is to decide what it is you wish to achieve.

Define the product • • • • • • • • •

Identify as wide a range of your skills and experience as you can From these, you can choose which ones match what the employer wants Demonstrate your value to the employer List your successes Focus on skills and attitudes rather than tasks identify transferable skills Learn to think in terms of product (you) and customer (your next employer) Remember, customers buy benefits Define yourself in terms of unique selling propositions (USPs)

Prepare self-marketing literature Your CV should include: • a personal profile – your USP • major achievements – the benefits you brought to current and previous jobs • a focus on your transferable skills Your CV should avoid mentioning: • details of salary • references • any negative aspects of your career to date • clichés, jargon, abbreviations and untruths

Research the market • • • • • •

Decide on sectors, geographical areas etc. Use directories, databases, internet etc. Ask for information Use your personal network Use industry associations, chambers of commerce etc. Attend jobfairs and conferences

Implement a marketing campaign Use a variety of approaches, including: • responding to advertisements • direct approaches by phone and letter • networking • employment agencies • develop a system and keep records of all activities • follow up approaches systematically • learn from your mistakes

Understand the world of work • • • • • •

What has changed since you joined the Services? How do those changes affect you? How do you effectively manage your own career? What are the different patterns of work? What do you want from a company? How do you negotiate a salary package?

• • • • •

What are your interests? What transferable skills do you have? What training or qualifications have you done? Can you identify what you have achieved so far? Does all this help you decide what to do next?

• • • •

How do you establish a useful network? How do you use networks to help you research? How can networks help you into a job? How can networks help with career development?

• • • • • •

Start early Create mutually supportive relationships Use these at all stages of career development, not just at time of job change Networks are useful information sources Successful people develop networks Use them to market yourself and your organisation

Identify your interests and skills

Proactive networking

Networking advice

The CTP can help you find the answers to these questions through attending workshops and one-to-one sessions with your Career Consultant. If you are not yet registered with the CTP, speak to your local Resettlement Officer or Service Resettlement Advisor for further advice.

Sell yourself on a face-to-face basis

• • • • • • • • • • •

Research the employer Prepare interview responses Dress appropriately Arrive early; impress everybody you meet Smile Avoid crossing arms and legs when sitting Maintain eye contact Answer questions honestly, but focus on the positive Manage the interview to match your benefits to the employer’s needs Prepare questions that you can ask the interviewer Seek feedback and learn from mistakes

www.questonline.co.uk / June 2015

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For the most up-to-date information, please visit www.ctp.org.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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59 June 2015 / www.questonline.co.uk

Courses and events

Courses and events This guide includes the courses currently scheduled to run from July 2015 to September 2015 Additional courses may be scheduled by each Regional Resettlement Centre according to demand. A list of all courses scheduled for 2014 and 2015 is available from your nearest Regional Resettlement Centre. All the dates given should be confirmed with the relevant Regional Resettlement Centre. Dates are correct at time of going to press.

To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details

RRC Aldergrove

RRC Catterick

rrcaldergrove@ctp.org.uk START DATE

END DATE

rrccatterick@ctp.org.uk START DATE

CTW Mixed Class

Business Start Up

20 July 2015 10 August 2015 21 September 2015

20 July 2015 21 September 2015

22 July 2015 12 August 2015 23 September 2015

CV Development Workshop 30 July 2015 27 August 2015 30 September 2015

30 July 2015 27 August 2015 30 September 2015

RRC Aldershot rrcaldershot@ctp.org.uk START DATE

END DATE

Business Start Up 09 July 2015 17 September 2015

10 July 2015 18 September 2015

CTW Junior Ranks 07 July 2015 21 July 2015 04 August 2015 18 August 2015 01 September 2015 14 September 2015 28 September 2015

09 July 2015 23 July 2015 06 August 2015 20 August 2015 03 September 2015 16 September 2015 30 September 2015

CTW Mixed Class 14 July 2015 16 July 2015 (Course location Brize Norton) 11 August 2015 13 August 2015 (Course location Brize Norton) 15 September 2015 17 September 2015 (Course location Brize Norton) 30 July 2015 24 September 2015

CTW Mixed Class 21 July 2015 23 July 2015 (Course location Preston) 04 August 2015 06 August 2015 (Course location York) 22 September 2015 24 September 2015 (Course location Preston)

CTW Officer 14 July 2015 15 September 2015

16 July 2015 26 August 2015 10 September 2015 01 October 2015

08 July 2015 10 August 2015

07 July 2015 21 July 2015 18 August 2015 14 September 2015

24 September 2015 24 September 2015 (Course location The Bell, St Omer Barracks)

Housing 01 September 2015

Interview Techniques 29 July 2015 25 August 2015 22 September 2015

29 July 2015 25 August 2015 22 September 2015

New Horizons in Retirement 07 September 2015

09 July 2015 23 July 2015 20 August 2015 16 September 2015

CV Development Wksp 13 July 2015

13 July 2015

Employment Support Programme Wksp 20 July 2015 17 August 2015 21 September 2015 28 July 2015 01 September 2015 14 July 2015

20 July 2015 17 August 2015 21 September 2015 28 July 2015 01 September 2015 14 July 2015

RRC Colchester rrcnortholt@ctp.org.uk START DATE

07 September 2015

06 July 2015 20 July 2015 07 September 2015 21 September 2015

END DATE 08 July 2015 22 July 2015 09 September 2015 23 September 2015

Employment Support Programme Wksp 13 July 2015 14 September 2015

14 July 2015 15 September 2015

FAR All Ranks 22 July 2015

22 July 2015

Interview Techniques 30 July 2015 24 September 2015

START DATE

END DATE

02 July 2015 30 July 2015 24 September 2015

03 July 2015 31 July 2015 25 September 2015

CTW Junior Ranks 07 July 2015 14 July 2015 21 July 2015 28 July 2015 04 August 2015 08 September 2015 22 September 2015 29 September 2015

09 July 2015 16 July 2015 23 July 2015 30 July 2015 06 August 2015 10 September 2015 24 September 2015 01 October 2015

CTW Mixed Class 27 July 2015 03 August 2015 10 August 2015 01 September 2015 02 September 2015 07 September 2015 21 September 2015

30 July 2015 24 September 2015

06 July 2015 07 September 2015

29 July 2015 05 August 2015 12 August 2015 03 September 2015 04 September 2015 09 September 2015 23 September 2015 08 July 2015 09 September 2015

END DATE

06 July 2015

08 July 2015

CTW Officer/SNCO 14 July 2015

16 July 2015

Employment Support Programme Wksp 13 July 2015

13 July 2015

Housing 01 July 2015 01 July 2015 (51 AEC, Guetersloh)

Central London resettlementinfo@ctp.org.uk START DATE

END DATE

CTW Senior Officer 21 July 2015 11 August 2015 08 September 2015

23 July 2015 13 August 2015 10 September 2015

FAR Senior officers

CTW SNCO 13 July 2015 20 July 2015 11 August 2015 14 September 2015 28 September 2015

START DATE

CTW Junior Ranks

CTW Officer

CTW Mixed Class

FAR All Ranks

01 September 2015

16 July 2015 17 September 2015

CTW SNCO

Employment Support Programme Wksp 08 July 2015 10 August 2015

08 July 2015 15 July 2015 06 August 2015 03 September 2015 24 September 2015 30 September 2015

Housing

CTW SNCO 14 July 2015 24 August 2015 08 September 2015 29 September 2015

21 July 2015 22 September 2015

CTW Junior Ranks 06 July 2015 13 July 2015 04 August 2015 01 September 2015 22 September 2015 28 September 2015

RRC Herford rrcherford@ctp.org.uk

Business Start Up

FAR All Ranks

CTW Officer 28 July 2015 22 September 2015

END DATE

RRC Cottesmore rrccottesmore@ctp.org.uk

15 July 2015 22 July 2015 13 August 2015 16 September 2015 30 September 2015

24 September 2015

Interview Techniques (Snr Officer) 03 July 2015 31 July 2015 04 September 2015

03 July 2015 31 July 2015 04 September 2015

Employment Support Programme Wksp 09 July 2015 04 September 2015 10 September 2015

09 July 2015 04 September 2015 10 September 2015

RRC Northolt rrcnortholt@ctp.org.uk

FAR Officers 21 July 2015 21 July 2015 (Course location Junior Rank's Mess) 09 September 2015 09 September 2015 (Course location Junior Rank's Mess)

FAR Other Ranks 22 July 2015 22 July 2015 (Course location Junior Rank's Mess) 10 September 2015 10 September 2015 (Course location Junior Rank's Mess)

Housing 15 July 2015 15 July 2015 (Course location Junior Rank's Mess)

Insight to Management Consultancy 10 September 2015

10 September 2015

Interview Techniques 21 September 2015

21 September 2015

START DATE

END DATE

Business Start Up 09 July 2015 17 September 2015

10 July 2015 18 September 2015

CTW Mixed Class 14 July 2015 28 July 2015 18 August 2015 08 September 2015 22 September 2015

16 July 2015 30 July 2015 20 August 2015 10 September 2015 24 September 2015

CTW Officer 06 July 2015 21 July 2015 04 August 2015 01 September 2015 14 September 2015

08 July 2015 23 July 2015 06 August 2015 03 September 2015 16 September 2015

Employment Support Programme Wksp 28 July 2015 07 September 2015

28 July 2015 07 September 2015

FAR All Ranks 15 July 2015 23 September 2015

15 July 2015 23 September 2015

Housing 29 July 2015

60 www.questonline.co.uk / June 2015

29 July 2015

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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Courses and events Interview Techniques 17 July 2015 11 September 2015

17 July 2015 11 September 2015

RRC Portsmouth rrcportsmouth@ctp.org.uk

Networking 10 August 2015

10 August 2015

START DATE

END DATE

Business Start Up 22 July 2015 30 September 2015

RRC Plymouth rrcplymouth@ctp.org.uk START DATE

23 July 2015 01 October 2015

END DATE

08 July 2015 12 August 2015

CTW Junior Ranks

CTW Mixed Class

20 July 2015 10 August 2015 28 September 2015

20 July 2015 03 August 2015 01 September 2015 28 September 2015

22 July 2015 12 August 2015 30 September 2015

CTW Mixed Class 27 July 2015 17 August 2015 24 August 2015 01 September 2015 08 September 2015 14 September 2015

29 July 2015 19 August 2015 26 August 2015 03 September 2015 10 September 2015 16 September 2015

CTW Officer/SNCO 06 July 2015 13 July 2015 03 August 2015 07 September 2015 21 September 2015

08 July 2015 15 July 2015 05 August 2015 09 September 2015 23 September 2015

16 July 2015 17 September 2015

22 July 2015 05 August 2015 03 September 2015 30 September 2015

27 July 2015 21 September 2015 13 July 2015 17 August 2015 14 September 2015

23 July 2015 24 September 2015

30 July 2015

15 September 2015 15 September 2015 17 September 2015 17 September 2015 (Course location Kinloss)

RRC Tidworth START DATE

22 September 2015

END DATE

Business Start Up 23 July 2015 24 September 2015

30 July 2015

10 July 2015 11 September 2015

08 July 2015

START DATE

Networking

09 July 2015 10 September 2015

rrctidworth@ctp.org.uk

rrcrosyth@ctp.org.uk

09 September 2015 23 July 2015

Employment Support Programme Wksp

Housing

RRC Rosyth

Housing

23 July 2015

15 July 2015 05 August 2015 16 September 2015

15 July 2015 19 August 2015 16 September 2015

Housing

09 July 2015 08 September 2015

Interview Techniques

13 July 2015 03 August 2015 14 September 2015

16 September 2015 16 September 2015 (Course location Kinloss) 17 September 2015 17 September 2015

FAR All Ranks

09 September 2015

03 September 2015

Employment Support Programme Wksp

22 September 2015 09 July 2015 08 September 2015

01 September 2015

29 July 2015 23 September 2015

CTW SNCO

08 July 2015

16 July 2015 17 September 2015

CTW Officer/SNCO

FAR All Ranks

CTW Officer

FAR All Ranks

Employment Support Programme Wksp

20 July 2015 22 July 2015 20 July 2015 22 July 2015 (Course location Lossiemouth) 10 August 2015 12 August 2015 17 August 2015 19 August 2015 28 September 2015 30 September 2015

CTW SNCO

CTW Junior Ranks 06 July 2015 10 August 2015

CTW Mixed Class

24 July 2015 25 September 2015

CTW Junior Ranks 06 July 2015 27 July 2015 24 August 2015 07 September 2015 21 September 2015

08 July 2015 29 July 2015 26 August 2015 09 September 2015 23 September 2015

END DATE

Business Start Up 06 July 2015 13 July 2015 20 July 2015 04 August 2015 25 August 2015 07 September 2015 22 September 2015

07 July 2015 14 July 2015 21 July 2015 05 August 2015 26 August 2015 08 September 2015 23 September 2015

CTW Junior Ranks 13 July 2015 21 July 2015 27 July 2015 04 August 2015 10 August 2015 01 September 2015 07 September 2015 14 September 2015 28 September 2015

15 July 2015 23 July 2015 29 July 2015 06 August 2015 12 August 2015 03 September 2015 09 September 2015 16 September 2015 30 September 2015

18 August 2015 08 September 2015 22 September 2015

CTW SNCO 14 July 2015 28 July 2015 11 August 2015 25 August 2015 01 September 2015 15 September 2015 21 September 2015 29 September 2015

07 July 2015 20 July 2015

16 July 2015 30 July 2015 13 August 2015 27 August 2015 03 September 2015 17 September 2015 23 September 2015 01 October 2015

Employment Support Programme Wksp 09 July 2015 30 July 2015 06 August 2015 27 August 2015 10 September 2015 24 September 2015

09 July 2015 30 July 2015 06 August 2015 27 August 2015 10 September 2015 24 September 2015

FAR Officers 07 July 2015 07 July 2015 (Course location 1 RHA Lecture Theatre) 01 September 2015 01 September 2015 (Course location 1 RHA Lecture Theatre)

FAR Other Ranks 02 September 2015 02 September 2015 (Course location 1 RHA Lecture Theatre)

Housing 23 July 2015 23 July 2015 (Course location 1 RHA Lecture Theatre) 10 September 2015 10 September 2015 (Course location St Athan) 24 September 2015 24 September 2015 (Course location 1 RHA Lecture Theatre)

Insight to Management Consultancy 09 July 2015 15 July 2015 20 August 2015 17 September 2015

09 July 2015 15 July 2015 20 August 2015 17 September 2015

Interview Techniques 27 July 2015 24 August 2015 28 September 2015

27 July 2015 24 August 2015 28 September 2015

Networking 28 July 2015 25 August 2015 29 September 2015

28 July 2015 25 August 2015 29 September 2015

New Horizons in Retirement 24 September 2015

CTW Officer

20 August 2015 10 September 2015 24 September 2015

24 September 2015

09 July 2015 22 July 2015

Employment fairs Event South-west East of England North-west/West Midlands

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Venue University of the West of England, Bristol Newmarket Racecourse Manchester Central Convention Complex

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Healthcare careers

Healthcare careers What’s involved? he healthcare sector, both public and private, is an amazingly diverse area of employment that offers opportunities to a range of Service leavers. It covers a broad spectrum of roles – from administration, logistics and practical back‐up support, to complex medical care. In 2014 the NHS employed 150,273 doctors, 377,191 qualified nursing staff, 155,960 qualified scientific, therapeutic and technical staff, and 37,078 managers. In addition, around one‐fifth of all health professionals are employed within the private sector, and many more are self‐employed in areas such as physiotherapy, podiatry and holistic/complementary therapies. With life expectancies on the rise, employment opportunities within this sector are only likely to increase.

Healthcare-related skills gained in the Services Many people join the Services to ‘make a difference’ to communities and individuals, and there is a very similar ethos within the healthcare sector. The ability to work calmly and with initiative while under pressure is a core Service skill that is directly and critically

A DAY IN THE LIFE OF THE NHS For the NHS, a typical day includes:

820,000 consultations

192,000 outpatient appointments almost

60,000 people visiting accident and emergency departments

14,000 emergency admissions

21,000 elective admissions

108,500 patients receiving dental treatment

Source: www.nhscareers.nhs.uk

www.questonline.co.uk / June 2015

applicable to the healthcare sector. Clear and effective communication is an asset that could very well save lives (an experience known to many within the military). Beyond those major attributes are practical Service skills relevant to certain areas of the health sector such as the ability to drive, operate technical equipment, coordinate people and/or supplies, as well as work with initiative – individually or as part of a team.

Finding employment The scope for employment within this sector is vast, encompassing work that requires no qualifications (e.g. some administrative positions) to roles that need years of specialist training (e.g. surgeon). This article focuses on the roles likely to be of greatest interest to Service leavers, and to which – due to the skills and qualifications they have gained while in uniform – they are most likely to be suited.

Working within the NHS Hospitals in the NHS are managed by trusts (sometimes called acute or foundation trusts) and run by a trust board. Acute hospital trusts provide medical and surgical care, and mental health and ambulance trusts have a similar structure but tend to cover wider areas. Primary care is provided via local GPs, NHS walk‐in centres, dentists, pharmacists and opticians. There are also a number of community providers running services such as district nursing and health promotion. Each trust is responsible for its own recruitment of staff. The vast majority of employers now advertise their job vacancies on NHS Jobs – www.jobs.nhs.uk – the online recruitment website for jobs in the NHS. As an applicant, you can search and apply online for vacancies that match your preferences. You can also register with the site and be notified by email when matching vacancies arise. Once you are working in the NHS, you will find that it is committed to offering development and learning opportunities for all full‐ and part‐time staff via its dedicated Career Framework. No matter where you start within the NHS, you will have access to extra training and be given every opportunity to progress within the organisation. You will receive an annual personal development review and development plan to support your career progression and, as part of the

Knowledge and Skills Framework (KSF), you will be encouraged to extend your range of skills and knowledge, and take on new responsibilities. Many people take on additional responsibility within their own area, while others retrain and move in to different roles. We will now take a closer look at just a few roles within the NHS you might be considering from among the vast range of career opportunities it offers. Nursing If you want to work in an environment that is interesting, rewarding and challenging, a career in nursing could be for you. Nurses form the largest group of staff in the NHS and are a crucial part of the healthcare team. They work in every kind of health setting, from accident and emergency to patients’ homes, with people of all ages and backgrounds. So, if you are caring, compassionate and have a commitment to helping people, you will find a role that suits you. You also need to be able to communicate difficult health issues effectively. To work as a nurse in the NHS, you must be registered with the Nursing and Midwifery Council (NMC), which means you’ll need a degree in nursing (you can use the ‘course finder’ on the NHS website (see ‘Key contacts’) to find out more). There are currently no minimum academic entry requirements for nursing courses, so each higher education institution sets its own criteria. That means you should check before applying to see if your qualifications meet their entry standard. It is also possible to work your way up from a healthcare assistant position and apply for a place on a degree course; however, you will still need to meet the entry requirements. Alternatively, you can apply for a nursing course directly through UCAS: www.ucas.com You can also find lots of information on the Nursing Careers website: nursing.nhscareers.nhs.uk This offers comprehensive information about the wide range of career options and pathways as well as the variety of entry routes into nursing. There are many different roles available in nursing and, depending on experience and training, there are plenty of opportunities to rise up through the ranks to manage teams, run wards – and even reach consultant level if desired.

Healthcare careers

I DID IT! Name: Eleanor Richards Years served: 2 Current job: staff nurse specialising in intensive care ‘I work full-time as a staff nurse specialising in intensive care within the Royal Surrey County Hospital NHS Foundation Trust (RSCH). I am also a nurse in the RAF Reserve, having joined in June 2013, to enhance my nursing skills and take on new challenges. I am part of the aeromedical team and there is the potential to be deployed anywhere in the world. I have had the opportunity to enhance my leadership skills and participate in teambuilding exercises at home and abroad. ‘My civilian role as a staff nurse involves caring for patients in a high-dependency environment, from critically ill patients to postoperative surgical patients, where there is a high severity of illness. I began my nursing career with the Royal Surrey County Hospital (RSCH) four years ago, where I have had a range of experience from day surgery and maxillofacial to ENT, and finally intensive care, which is where I have always wanted to work due to the learning opportunities. ‘I applied to the RSCH in 2010 and, upon searching, I found it to be in the top 20 per cent of trusts to work for. It is noticeable that patient care is fundamentally at the heart of the Royal Surrey. The hospital is large and modern, and it’s an excellent place to start and progress your career. ‘I have continued my career with the RSCH as I feel that they support your career development. Since working within the ICU, my professional development has been supported by experienced practice development nurses, who I feel encourage my learning by offering study days and a Band 5 competency programme. ‘Having the opportunity to work within the RAF and the NHS provides me with the experience to develop skills and confidence to face challenges in my daily nursing practice.’ See the advertisement on page 66 Allied health professions A career in the allied health professions (AHPs) offers a wide range of opportunities, and combines challenge, an excellent employment package and the rewards of doing something worthwhile. As key members of the healthcare team, those working in the AHPs provide treatment that helps transform people’s lives; this might mean working with other AHPs or other professionals, such as GPs, hospital doctors, teachers or social workers. Various roles that come under the banner of the AHPs, including: arts therapists; chiropodists/podiatrists; dieticians; occupational therapists; paramedics (see below); physiotherapists; prosthetists; radiographers, and speech and language

therapists. Each role has different qualification and skills requirements, but in general allied health professionals need to be practical and have a good academic background, including a science‐based qualification. To become a qualified professional you will need to study for a degree, and some careers (such as art therapy) also require postgraduate study. Alternatively, you might be able to join the NHS as a therapy assistant, working alongside qualified staff, where you can also build up qualifications and experience to help you apply for training. You can find full details of this type of career on the NHS website: www.nhs.uk The NHS’s wider healthcare team This offers a unique variety of career options, but every role has one thing in common: it is essential to running the NHS. Members of the wider healthcare team design, construct and maintain NHS buildings, organise catering, supply linen, clean the wards, book appointments … and much more. It consists of people as diverse as painters, caterers, chaplains, secretaries and engineers, who all play a vital part in ensuring that patients receive the best possible care. You may be interested in cutting‐edge technology or providing hospitality, or in administration, estates or human resources. You may be looking for a high‐flying career, or one that is less demanding but still very rewarding. Whatever your situation and strengths, the wider healthcare team has a role for you. Other roles with in the NHS Obviously the NHS is a vast organisation – and that means, as we have already noted, that it offers a similarly vast range of career opportunities – far more than we can cover in‐depth here. Some roles and areas in which you may also be interested include: dental team; health informatics (managing communications technology); midwifery; healthcare science (helping to prevent, diagnose and treat illness using technical skills and scientific knowledge); management; operating department practice; pharmacy; psychological therapies (supporting people with a range of mental and physical disabilities); and even studying to become a doctor, or transferring Forces medical skills to such a role.

develop and progress. The NHS has acknowledged this and more collaboration between the two sectors is now evident. You can find out about job vacancies and requirements in the independent healthcare sector online, using career search engines (dedicated and general) as well as via the websites of individual providers (such as Bupa, Care UK and AXA).

Care assistant If you enjoy helping people and want to make a difference to their lives, this job could be for you. As a care assistant (also known as a care worker or support worker), you help people who have difficulties with their daily activities. You might work with children, people with physical or learning disabilities, older people or families, in their own homes, in sheltered housing, at day centres or in places like nursing homes. The exact nature of your duties will vary depending on where you work, but is likely to include: ● helping with daily personal care such as washing, dressing, using the toilet and feeding ● carrying out general tasks such as housework, laundry and shopping ● helping families get used to new caring responsibilities ● working with other health and social care professionals to provide individual care and development plans. Working hours vary, depending on the job, and might include evenings and weekends. If you work in a residential location, you may be expected to stay overnight on a rota basis. In some jobs, you might live in. A common way into this career is to do some volunteering work with an organisation that supports vulnerable people. You can also draw on personal experience of caring for someone you know. Although not essential, there are a number of qualifications that you can work towards, whether you are looking to learn more to get into this career or if you have just started in a paid or voluntary position. You can find a full list of qualifications on the Skills for Care website –

PRIVATE AMBULANCE SERVICES: TOP TIPS FOR FINDING WORK •

Private-sector healthcare Don’t forget that, besides the NHS, the UK also has a major network of private hospitals and healthcare‐related services, offering similar opportunities to those described above. Although there are still perceptions that it is the more secure option to work for the NHS, this fast‐growing sector is already establishing a prominent place in the UK’s health industry and offers health professionals numerous opportunities to

•

Create a list of PASs that you’re interested in, using the searchable Care Quality Commission database: www.cqc.org.uk Then phone each one to let them know you will be training with a reputable provider. They may well have job openings. Register for bank work with several PASs. This generally pays a higher hourly rate than fulltime employment. Your portfolio can be built across many hours from several PASs. Contact your local St John Ambulance station; many of them have contracts for emergency work.

June 2015 / www.questonline.co.uk

Healthcare careers

www.skillsforcare.org.uk – which also has more information on routes into this career. Once you start work as a care assistant you will receive on‐the‐job training from your employer. You may also attend external courses, e.g. on first aid, food hygiene, health and safety, and how to lift and move people safely. You may also be encouraged to work towards further qualifications, such as the level 3 Diploma in Health and Social Care, to become a senior care worker. As your career develops, you can move on to higher‐level qualifications. As a rough guide, starting salaries can be £12,000–£16,000 a year. With experience, qualifications and extra responsibilities or specialist support worker skills, this may rise to £18,000–£21,000. In some cases, free or low‐ cost accommodation is provided, and you may be paid a higher hourly rate for night shifts and weekend work.

Emergency care technicians and paramedics These people are the ‘first on the scene’, generally having driven there by ambulance. They need a level‐headed approach and the ability to work quickly under pressure, often in difficult circumstances. These are all skills that translate well from the Armed Forces. Routes into this work can be via: ● one of the NHS Ambulance Service Trusts in the UK

the Private Ambulance Services (PAS), which compete against the NHS Ambulance Services for contracts and/or work on subcontracts from them. There are three ‘ranks’ within this area – emergency care assistants (ECAs), ambulance technicians (EMTs) and paramedics – each requiring specific training. ECA training falls within the remit of the various NHS Ambulance Trusts – see www.nhs.uk/servicedirectories/pages/ambul ancetrustlisting.aspx – while paramedic training is currently the preserve of universities. The College of Paramedics’ website has full details: www.collegeofparamedics.co.uk Training as an EMT may be pursued through reputable trainers that provide instruction for the Institute of Healthcare and Development (IHCD) Ambulance Technician course – the only technician course recognised by the NHS Trusts and therefore the PAS sector. Some of these providers are ELCAS approved. Service leavers who have reached Combat Medical Technician Class 1, or its RAF or Navy equivalent, may be offered Accreditation of Prior Learning (APL). This means that, with proven clinical skills equivalent to an IHCD Ambulance Technician, Tech status can be awarded on submission of a portfolio of certificates and patient report forms. However, the IHCD Emergency Driving Course, at any level of training, is compulsory ●

and must take place with a designated provider regulated and accredited by the IHCD and the Driving Standards Agency (DSA). Emergency ambulance personnel salaries in the NHS range from around £16,000 to £28,000+, depending on role. You may achieve a higher salary if you are employed by a PAS, as there are opportunities for overtime providing medical cover at events from football matches to horse racing and motorsport. The NHS Trusts do not provide such cover. With thanks to FTS Solutions (www.ftssolutions.com) for their assistance in the preparation of the ‘Emergency care technicians and paramedics’ section.

KEY CONTACTS Information about NHS careers and vacancies may be found online via www.nhscareers.nhs.uk www.jobs.nhs.uk and www.nhs.uk To find PASs in your area, search the Care Quality Commission’s website: www.cqc.org.uk As well as the website addresses provided above and within the feature itself, contact information for all organisations mentioned in this article can be found in your local telephone directory or online.

The Forces have developed your skills. Make them count when you leave. Leaving the Armed Forces can feel a bit like starting again from scratch. But not when you join Priory Healthcare. We do more than recognise your technical skills. We also value your leadership, discipline, maturity and ability to excel as part of a team. Why? Because these qualities are essential for our many professional roles. We are now looking for:

• Nurses • Doctors • Healthcare Assistants Whatever your choice, you will have a signiﬁcant impact on the lives of people in our care. This is an environment where your initiative and energy will really matter, and where being the best is an expectation rather than an aim. We can promise you exceptional training, ongoing professional development, highly disciplinary teamwork and career prospects that fully match your ambitions. Ready to discover more about joining the UK’s leading independent provider of care and education services when you leave the Forces? Then visit our website today.

jobs.priorygroup.com/quest

66 www.questonline.co.uk / June 2015

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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*Based on existing individual franchisees

Do you have motor vehicle experience? If you are reading this, you are probably looking for new career opportunities and training. At Skillnet, we know that if you have trained and worked in the Armed Forces, you will be:

Experienced in working under pressure Experienced in working to tight deadlines Used to getting things right first time Organised and used to working in a structured way If, in addition, you have technical and engineering skills relating to motor vehicles you will become an ideal candidate for the clients we have in the Automotive and Transport & Logistics industries. For nearly twenty years Skillnet have been working with clients who invest in training and developing their workforces. We have a built a full nationwide network of contacts and know from experience that there are skills shortages in many areas of these industries. By matching your skills, experience and interests to the employers we work with, we know we can find the ideal opportunity for you to set you on your new career path. If you are interested in finding out more or would like to hear about the exciting positions we are currently working on, please call a member of the Skillnet Personnel team.

01923 216175

or e-mail us at skillnetpersonnel@skillnet.org.uk

June 2015 / www.questonline.co.uk

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