VISION GOALS MISSION CORE COMPETENCIES VALUES
RAHB Strategic Plan Summary 2018 – 2020
The REALTORS® Association of Hamilton-Burlington (RAHB) is a real estate trade association based in Hamilton, Ontario, Canada. We have two important mandates: to promote the collective interests of our over 3,000 licensed members and champion property ownership by consumers. Complacency is not part of our culture, since we strive to continuously improve to meet the changing needs of our members and stakeholders.
RAHB’s Vision, Mission, Values, Goals and Core Competencies guide the organization’s Board of Directors and staff in serving our members.
VISION
RAHB’s vision statement indicates what our association strives to become, therefore guiding everything we do. Our vision is to:
Be the ultimate choice for REALTORS®.
RAHB’s mission statement defines what our organization is, or in other words, our purpose.
MISSION
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RAHB Strategic Plan 2018-2020
Our mission is:
Empowering REALTORS® to Succeed.
VALUES
Values are the fundamental beliefs and principles of RAHB. These values dictate our behaviour and help us determine the right path. They provide the filters that guide our internal conduct as well as our relationships with members and stakeholders. RAHB’s core values are: Collaboration Professionalism Accountable Governance Quality of Life Private Property Ownership Economically Vibrant Communities Fair and Efficient Real Estate Marketplace
RAHB Strategic Plan 2018-2020
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VISION
MISSION
Be the ultimate choice for REALTORS®
Empowering REALTORS® to Succeed
VALUES
Professionalism
Collaboration
Fair and Efficient Real Estate Marketplace Economically Vibrant Communities
Accountable Governance
Private Property Ownership
Quality of Life
CORE COMPETENCIES
GOALS Provide Enhanced Member Value Be Recognized as Local Real Estate Market Leader
Increase Member Professionalism
Leverage Relevant Evolving Trends
Provide Comprehensive Local MLS® Related Real Estate Market Data
FACILITATE Fair and Efficient Real Estate Marketplace
PROVIDE Professional Development
LEAD Local Advocacy
STRATEGIC PLAN SUMMARY | 2018 – 2020
GOALS
Strategic objectives are achieved by defining goals and executing strategies to achieve those goals. RAHB’s Board of Directors has agreed that the following strategies are most important to help support the success of our members. RAHB’s goals and strategies will be periodically revisited and updated to address the evolving needs of our members.
Goals
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Strategies
Increase Member Professionalism
Provide Comprehensive Local MLS® Related Real Estate Market Data
Be Recognized as Local Real Estate Market Leaders
Provide Enhanced Member Value
Leverage Relevant Evolving Trends
RAHB Strategic Plan 2018-2020
Improve member education Ensure Bylaw and MLS® Rules and Policies are clear and complete Enhance compliance
Seek to include all local listings by non-RAHB REALTORS® in our MLS® system Include additional local information relevant to the sale of properties in our MLS® System
Assist members in being recognized as local real estate market authorities Ensure RAHB is known as the voice for the overall local real estate market Publicize REALTOR® value Continuously improve all services Communicate effectively across all segments of RAHB membership Improve member engagement Achieve quorum at election and annual general meetings Grow members’ market area via mergers, acquisitions, alliances, partnerships and data sharing Strengthen relationships across the industry
Identify relevant evolving trends Determine how RAHB may best invest to assist members
CORE
COMPETENCIES
Core competencies are RAHB’s key defining strengths and provide the foundation from which the association delivers value to members. Of the many services RAHB provides to our members, three have been identified by members as most important: FACILITATE a Fair and Efficient Real Estate Marketplace PROVIDE Professional Development Opportunities LEAD Local Advocacy
Service Delivery Model RAHB has a robust service delivery model that we refer to as MDSEE. This acronym stands for Member Development, Service, Engagement and Enablement, and encompasses everything the association does across all departments and services to fulfill our mission.
MDSEE
RAHB Strategic Plan 2018-2020
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Board of Directors, 2018 Jack Loft, President Bob Van de Vrande, President-Elect Lou Piriano, Immediate Past President Ann Forbes Arndt Nikola Bucalo Kathy Della-Nebbia Ralph Frisina Paul Hammond Stephanie Pinet Diane Price Richard Weima
RAHB Staff George O’Neill, Chief Executive Officer Carolyn Infurnari, Manager, Executive Office Pam Morton, MLSŽ Supervisor Amanda Gerritsen Trish Hlohinec Sherry Lloyd Eric Meek Cathy Sorbara Kim Sanders, Manager, Corporate Services Karin Condello Camryn Holmes Angela McArthur Nancy Duce, Manager, Member Services Maggie Inglis Wanda Kivell Kathy Rubio Sheila Sferrazza Jason Hersey, Manager, Technology Kelvin Chen Rosanne Horansky Wendy Stewart, Manager, Communications and External Relations Carly Popenko Valerie Webster
505 York Boulevard, Hamilton, ON L8R 3K4 T: 905.529.8101 F: 905.529.4349 www.rahb.ca January 2018