Realinfo - September 2017 by RAHB News

Realinfo

News and Resources for Members

Last Issue – September 2017

Empowering REALTORS® to Succeed

RAHB welcomes new members! PUBLISHED

LTON REAL OLITAN HAMI

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page 3

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Vol. 1 No. 3

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alty Shoppe ● OREA ● Re s CREA at ● St CE ● M LXchange ● EMBERS Updates M source for M formation Re News and In

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Modernizing REBBA!

Events

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page 9

2018 Real Estate Outlook

20 14 A U G U ST ●

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page 17 RS for MEMBE

Last Issue of Realinfo page 10

News and Resources for Members

Realinfo

Established in 1921, the REALTORS® Association of Hamilton-Burlington (RAHB) represents more than 3,100 real estate brokers and salespersons from Hamilton, Burlington, and surrounding areas. Members of the association may use the REALTOR® trademark, which identifies them as real estate professionals who subscribe to a strict code of ethics. The Association operates the local Multiple Listing Service® (MLS®) System and provides ongoing professional education courses for its members. In addition, RAHB is an active participant in the Home Ownership Affordability Partnership (HOAP) and holds an annual auction in support of local charities. Advertisements of local MLS® Property listings and information about the services provided by a REALTOR® can be found at www.REALTOR.ca. More information about RAHB is available at www.rahb.ca.

Issue 7 – August 2017

RAHB welcomes new members!

Have you moved recently?

Musings from RAHB CEO George O'Neill

Professional development for REALTORS®

1 marketing product now available at the Realty Shoppe!

Modernizing REBBA!

Mission Statement Empowering REALTORS® to succeed. President Lou Piriano 905.628.6625 President-Elect Jack Loft 905.304.3303 Immediate Past President Donna Bacher 905.520.1946 Directors Ann Forbes Arndt 905.574.3038 Nikola Bucalo 905.388.1110 Kathy Della-Nebbia 905.574.4600 Ralph Frisina 905.628.6625 Paul Hammond 905.335.8808 Diane Price 905.308.8333 Andrew Robertson 905.308.8333 Bob Van de Vrande 905.332.4111 Richard Weima 905.637.1700

Realinfo is published monthly by the REALTORS® Association of Hamilton-Burlington (RAHB) 505 York Boulevard, Hamilton ON, L8R 3K4 Association: T: 905.529.8101 F: 905.529.4349 MLS®: F: 905.529.6636 Help Desk: T: 905.667.4650 Realty Shoppe: T.: 905.529.5979 F.: 905.529.7109 Email: info@rahb.ca Web site: www.rahb.ca E-version: blog.rahb.ca Editor: Valerie Webster Editorial Assistant: Carly Popenko Design: Maggie Inglis In-house Products: RAHB Print Services

Say goodbye Realinfo, hello NewsReal!

What is new in GeoWarehouse?

Four advertising shortcuts that lead to consumer complaints

Yes, you must cancel that appointment – here's why

Services Spotlight: RAHB Member meetings and events

Are you attending OREA's EMERGE Conference?

2018 Real Estate Outlook

Office closure

Member Services

RAHB welcomes new members! The REALTORS® Association of Hamilton-Burlington extends a warm welcome to its newest members from July22 to August 23, 2017! Joshua Fennell Patti Lowes

Apex Results Realty Inc.

Rebecca Keddy

Century 21 Dreams Inc.

Laila Andersen Riaz Baig Michael Johnson Brian Medeiros Muily Quanh

Graham Durrant

One Percent Realty Ltd.

Tahmid Ahmed Korey Meadows Joanna Strano

RE/MAX Escarpment Realty Inc.

Sabrina Farrauto

Right At Home Realty Inc.

Keller Williams Complete Realty

Mina Hanna Christine Mangubat

Keller Williams Edge Realty

Filip Hajduk

Kingsway Real Estate

Donato Cascioli

Robert Kronas Real Estate

Have you moved recently? When you move it is important that your new address is updated with RAHB. Why? Members have experienced issues when they use their credit card to pay their RAHB account. The address on their account (which comes from their membership records) does not match the address the credit card company has on file, and so their payment is declined.

To avoid this happening to you, please ensure that your address is up to date with RAHB. You can contact one of our corporate services staff, or log in to your Single Sign On (SSO) dashboard at my.rahb.ca, click on “Education/Account Services”, then click on View/Update Personal Information and update your own information.

Feature

Musings from RAHB CEO George O'Neill At RAHB we strive to continuously improve everything we do, focused on the three core competency areas of our association: 1) managing an efficient real estate marketplace, 2) providing effective local advocacy and 3) offering the best professional development opportunities for our members.

OREA is taking the lead in discussions with the government and in recommending measures to strengthen the real estate licensing legislation while taking into account how REALTORS® work in their respective marketplaces. Read more about OREA’s recommendations later in this issue.

You may remember that in May of this year, in this column, I talked about how RAHB contributes to the efficient real estate marketplace in Hamilton, Burlington and our outlying areas. The three pieces that work together to provide an efficient marketplace are the MLS® System itself, the rules and regulations for ensuring the system is fair for all, and the discipline process that is invoked if a member works outside the rules.

Local advocacy and government relations have been an important part of RAHB’s place in the community and our service to you. We will be placing greater emphasis on those two roles and looking to place RAHB more firmly as a voice for the real estate community and home ownership. We intend to forge stronger relationships with municipal elected officials and representatives, and continue working closely with OREA and CREA

A data sharing agreement Three core competency areas of our association: has been achieved with the seven regional boards and 1) managing an efficient real estate marketplace; associations around RAHB, and our new Matrix 7.0 2) providing effective local advocacy; and MLS® System will be rolled out later this fall. The new 3) offering the best professional development opportunities for our members MLS® System will enhance how you work in the marketplace and will improve what you can offer to develop those same kinds of relationships with your clients. As for the other two pieces of our provincial and federal representatives from our market – rules and discipline – there are indications market area. that change is coming from outside our association. ***** There is a move by the provincial government to overhaul REBBA 2002. If that occurs, it may change the rules you currently work under and As you will read later in this newsletter, this is may possibly change the discipline process as well. the last issue of Realinfo in both print and digital verRAHB may need to re-visit our rules and processes sions. We are putting aside the monthly format to accommodate whatever adjustments are made by to bring you RAHB and industry news in a more the government, and manage how those changes timely, weekly manner. affect the marketplace.

continued on page 5

continued from page 4

Caledonia, Dunnville and Grimsby – come out and hear officials from the respective Planning Departments. Also on the agenda will be opportunities for open discussion - bring your questions and be ready to talk about the hot topics on your mind! I look forward to seeing you there! If you can’t attend, the Burlington meeting will be live streamed – watch for more details. You will find the dates and locations of the open forums later in this issue of Realinfo. Earlier this summer, we initiated weekly emails under the name of NewsReal. So far, NewsReal has covered updates on Matrix, some general news and reminders of upcoming events. Starting in midSeptember, NewsReal will also include RAHB and industry news, plus the features such as Realty Shoppe specials, Ethics Corner, new members, Professional Development and more that you’ve come to expect in Realinfo. Going forward, NewsReal will be your weekly newsletter.

Best regards,

We have taken this step for several reasons. First of all, we want to be able to provide you with information about issues of importance to you when the information is still current, but without filling your inbox with additional emails from RAHB. Once-a-week communications will have us in touch with you regularly but not too often. We are also concerned about conservation – conservation of paper and staff resources. Printed copies of Realinfo were historically circulated to all member offices, yet recently only a few members indicated an interest in continuing to receive a paper copy. I’m excited we can be in touch more regularly, and you can be kept more up to date on RAHB news. Last but certainly not least … I would like to encourage you to attend one or more of the four community open forums coming up in September. Your Member Engagement Committee has planned informative meetings in Burlington,

Member Services

Professional Development for REALTORS® Held at RAHB – 505 York Blvd. Lower level room: C – Chambers M – McCullough Negotiation Strategies for Commercial Leasing – Don Patterson Tuesday, October 10, 2017 9:30 a.m. – 12:30 p.m. RAHB Members: $45+HST Non-Members: $56.25+HST

 NEW

Master Open House – Amyn Chagan Monday, October 23, 2017 9 a.m. – Noon RAHB Members: $79+HST (if registered by October 16, 2017; Regular $99+HST) Non-Members: $98.75+HST (if registered by October 16, 2017; Regular $123.75+HST) Multiple Offers: The Seller, The Buyer and You! – Bill Johnson Thursday, November 9, 2017 9:30 a.m. - 12:30 p.m. RAHB Members: $45+HST Non-Members: $56.25+HST

Your local full service law firm www.rossmcbride.com

Shift Your Paradigm – Jacquelyn MacKenzie Monday, November 13, 2017 10 a.m. – Noon. RAHB Members: Free Non-Members: $15+HST est Practices B – Everyday Use of Forms – Hugh Foy Wednesday, November 15, 2017 10 a.m. – Noon RAHB Members: $30+HST Non-Members: $37.50+HST

 NEW

Register for any Professional Development course or ProDev+ through RAHB Education/Account Services (button on your SSO at my.rahb.ca) or by contacting Angela at angelam@rahb.ca or 905.529.8101 x233.

Member Services

Register for RAHB's Community Open Forums RAHB is back on the road again with our Open Forums this fall! Come discuss with us what matters to you over a continental breakfast and enjoy an engaging presentation from our local guest speakers. Plus, this Full RAHB Member-only event is absolutely FREE! Caledonia Open Forum: Date – Wednesday, September 6, 2017 Speaker –Mike Evers, Manager, Planning & Development, Haldimand County Join us for a presentation featuring a development update with a focus on the large Empire (Avalon) residential development in Caledonia, including some insights into the people moving into the community. Highlights include a high-level summary of recent permit activity and an overview of other programs in the Planning department and Haldimand’s economic development strategy. Sposored by: WABISA MUTUAL

Grimsby Open Forum: Date – Friday, September 8, 2017 Speaker – Michael Seaman, Director of Planning, Town of Grimsby Join Michael for an overview of the current development projects in Grimsby such as the high-density developments in the west-end “Grimsby on the Lake” neighbourhood, the waterfront trail, downtown façade improvement programs, and more!

and in-process large residential and commercial projects. Highlights include a high-level summary of Haldimand’s Community Improvement Plan, work on the new zoning bylaw and Haldimand’s economic development strategy.

Burlington Open Forum: Date – Friday, September 29, 2017 Speaker – Mary Lou Tanner, Chief Planner and Director of Planning & Building Learn all about Burlington’s “Grow Bold” strategy and how the city plans to build up, build smart, and build beautiful. This session will also cover Burlington’s 25-year strategic plan and progress to date, with a look at targeted intensification, mobility hubs, complete streets and complete neighbourhoods.

Seating is limited, so be sure to register with kathyr@rahb.ca to save your spot! For more information, visit rahb.ca/events.

Sposored by: VERICO® MORTGAGE BROKERS NETWORK

Dunnville Open Forum: Date– Friday, September 15, 2017 Speaker – Mike Evers, Manager, Planning & Development, Haldimand County Join Mike for an overview of all of the County’s urban communities, with a focus on some recently completed

Sponsored by:

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Government Relations

Modernizing REBBA! Did you know that OREA is leading the charge to modernize REBBA 2002, and they want to hear from you? The first phase of the review of REBBA 2002 addressed the Province’s interest in banning double-ending in real estate transactions. The Ontario Real Estate Association (OREA) sent the message to Queen’s Park that REALTORS® are interested in higher standards in the real estate profession and that a complete ban on doubleending would not be productive. OREA’s submission was prepared after consultation with real estate boards and associations across Ontario (RAHB was part of the consultation). Watch for updates on how this plays out legislatively this fall.

of white papers with a number of proposals for what changes should be made to REBBA 2002. You can download a complete white paper, or just read the proposals from it, then provide your feedback directly to OREA. It’s simple, it’s fast, and you’ll keep informed about what is happening.

In Phase 2, the emphasis will be on re-writing REBBA, and OREA is asking you for your input. This is going to be a complete overhaul of REBBA 2002, and everything is on the table. This is the best chance for you, RAHB and OREA to play a significant role in writing the next, better version of the Real Estate and Business Brokers Act.

October – Entrance Education

How? Over the next few months, OREA will be posting on its website, REBBAReform.ca, a series

OREA’s white papers will cover: August – Enforcement (already posted and ready for your comments!) September – Continuing Education

November – Code of Ethics Check out REBBAReform.ca today, and have your say in the future of real estate! Check out the message at http://www.oreablog.com/ wp-content/uploads/2017/08/OREA-Phase-1Submission_FINAL.pdf.

Cover Story

Say goodbye Realinfo and hello NewsReal!

Realinfo

News and Reso

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HED PUBLIS Autumn

BY THE

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Empowering

REALTORS®

Last Issue – Se ptember 2017 to Succeed

We are pleased to let you know that all RAHB news will be coming to you in our new weekly email, NewsReal! You will receive NewsReal by email each Wednesday, and it will include features, updates and the information you would usually find in Realinfo. Realinfo has served well as our main vehicle for providing information and RAHB news through the years. Over time, however, our communications to you have become more frequent with information that is more time-sensitive, so instead of bombarding you with ever-more emails in addition to Realinfo, we will send a weekly update of what’s new and noteworthy. NewsReal has already begun, and we hope you find the format easy to read and the contents informative. Realinfo features such as Realty Shoppe specials, new members, professional development offerings, ethics issues, and so on will continue in NewsReal, so be sure to watch for them. This is our last issue of Realinfo. Thank you for reading our monthly newsletter so faithfully.

The last word Don’t want to wait for the weekly issue of NewsReal? Keep up to date on RAHB news by visiting our blog at blog.rahb.ca! All articles from NewsReal (and all past articles from Realinfo) are posted here, so it is the place to go for all the news, past and present.

services”, or try https://www.lifewire.com/top -free-online-rss-readers-3486649 and use one the seven recommended free services.

You can also see the news as it’s posted by subscribing to an RSS feed from the blog.

3. When you are prompted for the URL of the site you wish to follow, insert blog.rahb.ca/feed/.

Here’s how:

4. Then sit back and watch for notifications as new articles are published.

1. Choose your RSS feed service. If you don’t know any, you can either search “RSS feed

2. Once you’ve chosen a service, follow the instructions to set up your account.

O C T O B E R

1 2 ,

2 0 1 7

9:30 A.M. TO 3 P.M. CLASSES & TRADESHOW 2:30 TO 4:30 P.M. COCKTAIL NETWORKING

WHAT

COST

Join us for a day of real

RAHB Members: $10+HST

estate education, walk the tradeshow, and top off your afternoon with a signature cocktail at our

(Register by October 2, 2017 to receive a complimentary drink ticket)

REALTOR® networking event.

Non-RAHB Member: $30+HST

WHERE

Boxed Lunch Included. Cash Bar Extra.

Holiday Inn Burlington

3063 South Service Rd.

MORE INFO

Burlington, ON L7N 3E9

www.rahb.ca/events

Ethics Corner

Four advertising shortcuts that lead to consumer complaints RECO often gets complaints from consumers about advertisements for the home they have bought or sold. Here are four advertising issues that often upset buyers and sellers. Each one could be a breach of the Code of Ethics if you don’t take proper steps and obtain the necessary consent. 3. Ads that contain info about the buyer or seller

1. Their listing shows up where they didn’t expect it

When brokerages share data, listings often end up captured and advertised by another brokerage through a shared advertising agreement. This can catch consumers by surprise if this isn’t how they thought the brokerage would market their home. If the listing will appear across multiple sites, make sure the seller is aware and they’re okay with it. Fully explain the implications of advertising or promotional clauses in listing agreements, and keep in mind sections 3, 4, and 5 of the Code of Ethics. 2. Ads that include images of the home they just bought

Before the transaction is completed, you only need the seller’s written consent to advertise the property. However, after the deal has closed, the buyer’s consent in writing is also required, even if you’re only placing a simple ad that shows the property as sold. See section 36 (8) of the Code of Ethics.

Even if the owner of the property has consented to advertising their property, they may not want any information about themselves to be included. If you want to include any information about either party of the transaction, you must get written consent from that party. See section 36 (7) of the Code of Ethics. 4. Ads that contain info about the transaction

If your ad will include pricing information, or any other aspects of the deal, you need to obtain written consent from both parties. Even if you’re only advertising that the property sold for over asking, that’s private information that requires their permission. See section 36 (9) of the Code of Ethics.

REMEMBER TO DEAL WITH THE OTHER PARTY VIA THEIR REPRESENTATIVE When obtaining consent from the other party, it’s important to communicate with them via their representative. For example, if you are representing the seller, you must obtain consent from the buyer via their representative, unless the buyer’s brokerage has given you written permission to talk to the buyer directly. See section 7 (1) of the Code of Ethics.

This article was originally published by RECO on February 28, 2017, and appeared in the May, 2017 issue of Realinfo.

Ethics Corner

Yes, you must cancel that appointment – here's why Have you had buyers who, when sitting in front of a listed property, decided they no longer wished to see the home? Or have you been running late with your buyers, so you need to cancel a showing? When that happens, do you contact the listing brokerage to cancel? Your answer to that should be an emphatic “Yes!”. If your answer was “No”, or you aren’t sure, take a look at what happened in a Professional Standards complaint heard at RAHB. This is an actual case. A salesperson, “Bob” (not the actual salesperson’s real name), contacted a Listing Brokerage to make an appointment to view their listed property. When Bob and his buyers arrived at the property, the buyers decided they didn’t like the location and didn’t want to even look inside the house, so they moved on to the next house. Bob did not contact the Listing Brokerage or the seller to say they wouldn’t be keeping the appointment. The sellers were extremely upset, as they had tidied up and taken three young children and two dogs out of the house for the appointed time, and then Bob and his buyers didn’t view the house and didn’t have the courtesy to cancel the appointment. The Sellers told their Listing Salesperson they were disappointed and frustrated, and they thought Bob lacked professionalism because he failed to cancel the appointment.

The Listing Salesperson filed a complaint about Bob with RAHB’s Professional Standards Committee. The complaint was based on RAHB’s MLS® Rules and Regulations, Section 8 – Selling Procedures, Sub-section 8.04 that says: If a Member is unable to keep an appointment, the Member shall: i.

Where the appointment was made directly with the Listing Brokerage, advise the Listing Brokerage, or if direct contact with the Listing Brokerage is not possible, advise the Seller directly, or

ii. Where the appointment was made directly with the Seller as permitted under these Rules, advise the Seller directly. After going through the Professional Standards/ Discipline process, Bob was ultimately required to pay a fine of $500 and hearing fee costs of $250.

SUMMING UP: you are responsible for notifying the Listing Brokerage or seller if you aren’t keeping an appointment. Not cancelling an appointment is considered unprofessional by consumers and other members alike, it shows a lack of respect of the seller’s time and efforts, and it is a breach of RAHB’s MLS® Rules and Regulations.

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the hamilton spectator Total Weekly Subscribers 686,406 Total Weekly Readership 410,000

Services Spotlight

RAHB Member Meetings and Events Have you ever thought about RAHB meetings and events as a service to you? RAHB membership meetings are held at least twice a year: the Annual General Meeting is held every March and the Annual Election Meeting is held in late November or early December. These are important meetings, where you can learn more about, and have a say in, the business of the Association. Your Association goes far beyond those two business meetings to offer you opportunities to learn more about current issues, to participate in discussions with the RAHB leadership and other members, and to meet with your fellow REALTORS® to network and/or support great causes. These meetings and events support RAHB’s focus on member development, member service, member engagement and member enablement.

RAHB meetings and events reach far and wide to ensure that members in all of RAHB’s market area have opportunities to participate. And the areas of focus are many, including education, specializations, and community and charitable works. Members can enjoy many of these events for free or for a nominal fee, and they always provide a great return! Have a look at the RAHB member meetings and events that will take place before the end of 2017. Why not make it a goal to attend one, two or more? You will meet your colleagues in a great environment, will have supported your community, and you will be more informed to better serve your clients. Visit rahb.ca/events for more details.

RAHB EVENT NAME

LOCATION

DATE

Community Open Forums

Caledonia (Grace United Church)

September 6

Grace United Church, 174 Caithness St. E., Caledonia

Grimsby (Trinity United Church)

Trinity United Church, 100 Main St. W., Grimsby

Dunnville (Grace United Church)

Grace United Church, 301 Broad St. E., Dunnville

Burlington* (Appleby United Church)

September 8 September 15 September 29

Appleby United Church, 4407 Spruce Ave., Burlington

– (* also being live streamed)

ProDev+ (Professional Development Plus)

Burlington Holiday Inn

October 12

RCN Fall Networking Event

Tech Place, Burlington

October 26

RAHB/CMHC Real Estate Outlook 2018

Liuna Station

November 8

3063 South Service Rd., Burlington 5500 North Service Rd., 8th Floor 360 James St. N., Hamilton

REALTORS®4Kids Charity Auction

Michelangelo’s Banquet Centre

November 16

1555 Upper Ottawa, Hamilton

RAHB Annual Election Meeting

Royal Botanical Gardens

680 Plains Rd. W., Burlington

December 5

OREA News

Are you attending OREA's EMERGE Conference? The EMERGE Conference Series is a one-day professional development event designed to help REALTORS® grow their business with practical ideas. Join OREA as they discuss the most current sales practices, and sit in on presentations from

industry experts and top-performing REALTORS®! For more information, visit: https://www.orea.com/Professional-Development/ Conferences/Emerge-Regular

Emerge Conference 2017 Markham – September 27 Chatham – October 4 Guelph – October 25 Timmins – November 9 Ottawa – November 16 Blue Mountain – November 23

Update your contact information today to gain access to: * REALTOR® Edge – digital newsletter featuring industry news SERVING THE GREATER HAMILTON REGION - STONEY CREEK • HAMILTON MOUNTAIN • ANCASTER • DUNDAS SERVING THE GREATER HAMILTON REGION • STONEY CREEK • HAMILTON • ANCASTER • DUNDAS

We are the ONLY

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* Information on campaigns that affect your daily business * Free webinars * And more

Reaching 108,500 Households Weekly! Call

TimLawson 905.664.8800

Ext.

tlawson@hamiltonnews.com

255

Visit us at www.orea.com/update

Upcoming office closure The RAHB office will be closed Monday 9

Thanksgiving Day

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