Annual Report 2019

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ANNUAL REPORT 2019 The RAHB Scholarship in Memory of Karan Barker

2019 Long Service Recipients

2019 Board of Directors

BOB VAN de VRANDE KATHY DELLA-NEBBIA President President-Elect

HANK BALFOORT Director

JACQUELINE NORTON Director

JULIE SERGI Director

LOU PIRIANO Immediate Past President

DONNA BACHER Director

STEPHANIE PINET Director

ANDREW ROBERTSON Director

BRIAN SHAW Director

NICOLAS von BREDOW Director

Empowering RAHB REALTORS® to Succeed

President’s Report I was honoured to serve as your RAHB President in 2019. It was a very busy and successful year for RAHB and our members.

We saw our membership increase to an all-time high. We currently serve over 3,240 REALTORS®, and this number continues to climb.

This is a reflection of the services we provide, and the business available in the RAHB market area.

RAHB members attended our many events throughout the year. It was wonderful to see so many engaged members at our events, networking, socializing, and having discussions that help further the goals of our Association.

Very notably, this past November we celebrated our 31st Annual Charity Auction at Michelangelo’s, where we welcomed over 400 REALTORS®, friends and partners, in support of the Children’s Fund. We raised over $85,000, which is the second highest amount ever raised in our event’s history.

This year RAHB was pleased to donate over $30,000 to Habitat for Humanity HaltonMississauga, and over $70,000 to Habitat for Humanity Hamilton. This was made possible through the Home Ownership Affordability Program. Along with these donations, RAHB members had the opportunity to participate in several on-site builds for Habitat, and we look forward to continuing the relationship with these wonderful organizations.

We saw some change this year. In the spring we found ourselves without a CEO, and the process was undertaken to select a new leader for the Association. We are very happy to have Carol Ann with us as our new CEO. We know she will lead the Association into the future, helping to empower RAHB REALTORS® to succeed.

This summer, we renewed our data-sharing agreement with ORTIS to ensure our partnership will continue when ORTIS and the Ontario Collective (OC) become one entity during 2020. Concurrently, RAHB members were also given access to OC data through Intramatrix. These data sharing agreements will extend to the new entity, ultimately providing RAHB members with uninterrupted access to region-wide data from 23 boards and associations across Ontario. Our arrangement with ORTIS has worked well for our members over the last few years. We are pleased to continue to collaborate with other boards and associations in the best interest of our members.

I look forward to serving as your Immediate Past President in 2020, and working with your dedicated Board of Directors to achieve even more for the benefit of our members in the coming years.

Thank you for your support and friendship this past year.

Bob Van de Vrande 2019 President RAHB 2019 ANNUAL REPORT | 1

CEO’s Report It is my pleasure to serve the more than 3,240 RAHB REALTORS® who bring vibrance to our Association, and who work tirelessly to connect current and future homeowners with RAHB’s diverse communities.

Your Board of Directors and RAHB staff worked very hard while the Association was without a CEO for several months. I’d like to personally highlight Kim Sanders and Carolyn Infurnari, who acted as CEOs during this time and made sure there were no interruptions in service for RAHB members. As I settle into my new role, RAHB’s Board of Directors and entire staff team continue to be an exceptional source of support and expert knowledge.

One of the most important initiatives during 2019 was the renewal of the data-sharing agreement with ORTIS. Importantly, this agreement will be extended to the new ORTIS/Ontario Collective entity when it is officially formed, ensuring RAHB members continue to have access to the MLS® data of 23 other boards and associations in Ontario. Going forward, your Board of Directors and I will continue to investigate data-sharing opportunities that benefit our members and the Association.

In October, the RAHB Board of Directors, management staff and I met to engage in strategic planning for the Association. It was a very productive two days, with many ideas shared on how to enhance RAHB’s value proposition, as well as equip the Association and our members for the future. I am pleased to report that the Board of Directors recently approved the 2020–2024 Strategic Plan and its three strategic goals: diversification; leveraging assets and building capacity; and fostering stakeholder relationships. Accordingly, staff are currently engaged in building out the strategies and tactics that will form the operational backbone of the Plan, as well as direct the staff’s focus for the next five years. We’ll be sure to keep members informed of the progress and results as we move forward.

Looking ahead to the near future, it is exciting for RAHB to be celebrating its 100-year anniversary in 2021. Planning is already underway and we hope you will join us in the celebrations as we mark this historic milestone.

On a personal note, I would like to express what an honour and privilege it is to lead RAHB as your CEO. I look forward to working with you, as well as hearing your feedback and questions throughout the year.

Carol Ann Burrell, CAE RAHB CEO 2 | RA H B 2 0 1 9 A N N U A L R E PO RT

RAHB at a Glance

3,240

Members as of December 31, 2019

2,500

Square Kilometres Covering Hamilton, Burlington, Glanbrook, Grimsby, West Lincoln, Caledonia, Dunnville, Hagersville and Other Small Centres South to Port Maitland on the Shores of Lake Erie

13,256

Transactions Conducted by RAHB Members in 2019

7.9 Billion

$

102

Professional Development Events for Members/REALTORSÂŽ in 2019

Value of Transactions Conducted by RAHB Members in 2019

4K ds

REALTORSÂŽ The RAHB Scholarship in Memory of Karan Barker

99

Volunteers on RAHB Committees & Task Forces in 2019

112,500

$

Provided to Students Through the Karan Barker Memorial Scholarship Since 2001

Over $ 1.2 Million Raised for RAHB Charity Auctions Since 1987

42,180

$

Donated Back to Our Communities in 2019 (Not including Charity Auction)

78

Students Who Have Received Karan Barker Memorial Scholarships Since 2001 RAHB 2019 ANNUAL REPORT | 3

Membership RAHB continued to grow both in membership and online followers through 2019.

Members 2,525

3500

2,567

2,657

2,750

2,894

3,031

3,074 3,164 3,240

3000 2500 2000 1500 1000 500 19 20

18 20

17 20

16 20

15 20

14 20

13 20

12 20

20

11

0

as of December 31



1,429 vs 1,303 RAHB Facebook Group Members (2019 vs 2018)

186 vs 272 E-mails to Members (2019 vs 2018)



41 vs

41

RAHB Member Videos (2019 vs 2018)

4 | RA H B 2 0 1 9 A N N U A L R E PO RT

Followers

1,509

Followers

1,158 Followers

2,103

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MLS® Services

2

1 New RAHB MLS® Rules and Regulations

2 RAHB MLS® Marketing Options Policies Updated

1 New Business Rule Implemented to RAHB Matrix RAHB MLS® Rules and Regulations Amended

 Cumulative Days on Market (CDOM)

4

   

New Matrix Features Implemented Single line display with photo Special columns on single line displays for (bedrooms & baths) Searching “City Favourites” Allow Brokerages the ability to post messages to their members via the Matrix platform

MLS® Fines Assessed 2019 2018 2017 1 5 Deleted Listings 3 -1 Discipline Hearing Fine --1 Discipline Hearing Full ---Duplicate Listings --1 Late Resignation Fine --1 Member Suspension Fee --5 Member Termination Penalty ---Non-cancellation of Open House ---Non-compliance with MLS® Policy ---Non-reporting of Sale -7 23 No Photo 9 52 32 Personal Info Remarks 16 -5 Unauthorized Photo Use 4 6 -Multiple Contracts -2 -Taxes Current Year 7

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47 Matrix Training Sessions 17 Matrix 2-hour Overview 7 New Member Orientation 3 Client Portal 1 Customizing & Improving Searches 3 Statistics in Matrix 5 Matrix CMA 7 Matrix Broker Load 1 Direct Delivery Matrix Training 3 Matrix Webinars

14,283

Calls from Members to the MLS® Department in 2019

* Fines are assessed against RAHB members only; there is currently no provincial process in place for fining non-members.

RAHB 2019 ANNUAL REPORT | 5

Market Statistics The RAHB residential market balanced out from the high

activity experienced in 2016 and 2017; however, increases in average price and number of sales, paired with a decrease in new listings, indicates that 2019 favoured sellers more than in 2018.

There were 12,866 sales of residential properties located within the RAHB market area processed through the Multiple Listing ServiceÂŽ (MLSÂŽ) System in 2019. This is 10.1 per cent more sales than in 2018. The average price of a residential property in 2019 was $587,745. This is up 4.9 per cent from 2018, and 95.3 per cent higher than 10 years ago. New residential listings were down 4 per cent compared to the previous year.

The total dollar volume of all sales within the RAHB market area was $7,897,509,003 – up nearly $1B from 2018.

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Professional Development FOCUS = PROFESSIONALISM

11

102 Professional Development Opportunities Offered to RAHB Members

NEW Professional Development Courses

4 Designation Courses

ProDev+ 2019  242 Participants  7 Different Sessions  42 Exhibitors  Networking, Games and More!

RAHB 2019 ANNUAL REPORT | 7

Professional Standards and Arbitration

RAHB received 10 complaints about members in 2019: to be in 6 Considered RECO’s Jurisdiction

to be in 4 Considered RAHB’s Jurisdiction

Number of Complaints 2014 – 2019:

2019

Complaints Received: Investigated by RAHB:

2018

2017

2016

2015

10 16 11 19 18 14 4 9 3 6 7 2

Most Common Informal Complaints in 2019: FOR SALE

54

2014

Mis-use of Directional Signs

Arbitration Committee Claims in 2019:

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(135 Reported in 2018)

Government Relations (GR) Areas of Focus

 Burlington: Interim Control Bylaw, New City Manager, Affordability  Hamilton: Rental Licensing, Secondary Suites, Laneway Houses, Sign Bylaw, New City Manager  Haldimand and Niagara North: Affordability, Growth/Development  Provincial: Trust In Real Estate Services Act, 2019  Federal: Stress Test, Election

Sponsored Events

 Burlington Mayor State of the City Address  Burlington MP Candidate Event  Burlington Mayor BBQ  Grimsby Mayor Breakfast

12 Meetings with Elected Officials & City Staffers

 Hamilton City Manager’s Breakfast  National Housing Day Halton  National Housing Day Hamilton

15 Political/GR Events Attended

RAHB 2019 ANNUAL REPORT | 9

Regional Commercial Network (RCN)

3

109 Total RCN Members

61 Members Attended

5 Courses/Workshops Offered

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Accepted in 2019 (All with Full Membership)

RCN Networking Breakfast: • May 28 at the Scottish Rite • Presentation from City of Hamilton Economic Development

Course/Workshop Subject Areas: • Rental Licensing • Development Charges • Burlington Downtown Development Freeze

ALL THINGS REALTOR®

REALTY SHOPPE SINCE 1992

REALTORS® Association of Hamilton-Burlington

Celebration Days: • Member Appreciation Day • Realty Shoppe Booth at ProDev+ • Black Friday Sale All of these special events featured discounts, specials, give-aways and prizes.

Popular Shoppe Items: • Marketing Items, including Calendar Magnets and Magnet Notepads • Business Professional Items, including REALTOR® Business Card Holders, Journals and Portfolios • Lockboxes • Signage, including Frames and Riders

R A H B 2 0 1 9 A N N U A L R E P O R T | 11

Meetings & Networking Events Meetings and events are important vehicles for members to learn more about RAHB and our services, interact with fellow members, and meet with the RAHB leadership.

JANUARY Annual Awards and Appreciation Gala Realty Shoppe Member Appreciation Day

JUNE Community Open Forums – Caledonia & Grimsby

MARCH Annual General Meeting

SEPTEMBER Community Open Forums – Hamilton and Burlington

APRIL Broker of Record/Manager Meeting MAY Golf Tournament Community Open Forum – Dunnville

OCTOBER ProDev+ (Profesional Development Day) NOVEMBER REALTORS®4Kids Charity Auction Meet the Candidates Chili Cook-off Broker of Record/Manager Meeting Realty Shoppe Black Friday Sale DECEMBER Annual Election Meeting

RAHB in the Community RAHB and our members are all about community. Through charitable events and donations, RAHB supports community endeavours and organizations, which benefits recipients and their work, as well as highlights REALTOR® involvement in the community.

REALTORS®4Kids Charity Auction

4K ds

RAHB’s 2019 Charity Auction raised $87,500 for the CHML/Y108/Energy 95.3 Children’s Fund.

REALTORS® The event was held on November 14 and drew over 400 members, sponsors and supporters for an evening of fun and fundraising. Since 1987, the Auction has raised over $1.2 Million for the Children’s Fund.

Mohawk College Scholarships RAHB provided two $1,000 Outstanding Student Scholarships for first-year and second-year students with the highest grade point average in the Mohawk College Urban and Regional Planning program.

RAHB Donations to Local Charities RAHB provided donations to local shelter-related organizations in need of funding.

In 2019, RAHB donated a total of $42,680 to local charities:  REALTORS Care® Foundation REALTORS® Ride – $500  To multiple recipients through the REALTORS Care® Foundation – $42,180

REALTORS Care® Foundation Grants RAHB was honoured to present REALTORS Care® Foundation grant cheques to 14 shelter-related organizations in our community (see page 15).

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Over $ 1.2 Million

Raised through RAHB Charity Auctions Since 1987

42,180

$

REALTORS Care® Foundation Grant Money was Donated to:  Good Shepherd Hamilton  Indwell  March of Dimes Canada  The Mark Preece Family House  Neighbour to Neighbour Centre  Mission Services of Hamilton  Restorations Second Stage Homes  Shifra Homes Inc.

Donated to our Communities through the REALTORS Care® Foundation  St. Peter’s Hospital Foundation in 2019  The Bridge (Hamilton)  The King’s Way Outreach Centre  The Salvation Army  Wesley Urban Ministries  YWCA Hamilton

R A H B 2 0 1 9 A N N U A L R E P O R T | 15

RAHB in the Community continued Habitat for Humanity Hamilton/Halton-Mississauga The donations below were made possible through the Home Ownership Affordability Program (HOAP), which was funded by RAHB REALTORS®.

Waterdown Build Site

$

77,527

Queensway Build Site

38,763

$

116,390

$

Total Dollars Donated to Habitat

36

REALTORS® Volunteered

135 Hours

3

Build Days

Hamilton

Burlington

10 Dennis Ave., Waterdown

2384 Queensway Dr., Burlington

Built: A deck, two balconies and a sound barrier fence

Installed: Insulation and drywall

 Participated in the Habitat for

 Attended the 20th Anniversary Celebration

Humanity Home Sale Celebration where Bob Van de Vrande presented the keys to a new Habitat homeowner.

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for Habitat Halton-Mississauga.

Karan Barker Scholarship The RAHB Scholarship in Memory of Karan Barker

RAHB honours the memory of former CEO Karan Barker through the scholarship that bears her name. Each year, qualifying students who are children or grand-children of RAHB members or RAHB staff receive scholarships to pursue their education in university, community college or a provincially-recognized trade school.

In 2019, three deserving students each received a $2,000 scholarship:

PAMELA CZART (Daughter of Marzena Czart, Royal LePage Macro Realty)

ELENA VUKADIN

LIAM OUTLAW

(Daughter of Pete Vukadin of Royal LePage Burloak Real Estate Services)

(Grandson of Robert Outlaw, Thornberry, Outlaw & Associates Limited)

$

78

Students have received 112,500 in scholarships since the inception of the scholarship fund in 2001

R A H B 2 0 1 9 A N N U A L R E P O R T | 17

2019 Long Service Recipients

Member Milstones In 2019, RAHB welcomed 45 members into the Long Service Club:

2019 Long Service Club Inductees 50 Year Recipients Ken Gies

Don Inglehart

Ralph Musitano

40 Year Recipients Mark Biehler Anne Cecil Linda Davies Josie DiBacco Chris Diliberto

Anthony Hozjan David Jarvis Stanley Jugovic Donna Lavin Kimberley Leone

Isaac Phillips John Pocsai Robin St. Jean Geoffrey Walker

25 Year Recipients Jack Aquino Dana Borkovich Paul Busnello Kim Condari Ken Cook Rick Ferroni Barry Fraser J. Allan Freeman John D. Fumio John Graham

Barbara Hurst Debbie Kennedy Pat Loranger Paula Mahony Norm Merz Robert Miles Fred Moodie Les Myers Margaret Niburski Waldemar Niburski

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Margo Nichols Anna Powell E. Wayne Quirk Patricia Rende Dave Van Leeuwen Peter Vandendool Brenda Walker Mark Zizzo

RAHB Volunteers RAHB

Service Awards

Volunteer of the Year Donna Bacher

RAHB values the generous contributions of time, knowledge and skills from each of our volunteers. Thanks to all 99 members who volunteered to serve the interests of all members in 2019.

COMMITTEES Arbitration

Wilfred Wallace, Chair Edwin Alexander Ann Cosens Michael Duffy Alice Glanville Steven Holman Ivan Lee Les Myers

Continuing Professional Development David Ranisav, Chair Stephanie Hubraj Yuriy Nesvit Diane Price Ken Rossiter Julie Sergi

Discipline

Don Inglehart, Chair

Member Engagement

Audit, Finance and Risk Edwin Alexander Kathy Della-Nebbia, Chair Hank Balfoort Mike Cusano Gary Herron Angelika McKeen Danny Rawson Bob Van de Vrande Nicolas von Bredow

CEO Selection

Bob Van de Vrande, Chair Kathy Della-Nebbia Ann Forbes Arndt Lou Piriano Don Robertson Conrad Zurini

Government Relations

Margaret Reid, Chair Donna Bacher Deborah Coles Gary Gouldsborough Esmeralda Jimenez Rauda Stephanie Pinet Patrick Tomaszewski Nicolas von Bredow David Zalepa

Laura Doucette, Chair Ashleigh Eardley Ann Forbes Arndt Dan Gies Maria Lio Stephen Rapson Michelle Shivbarran

Audrey Bailey Ann Cosens Michael Duffy Gary Gouldsborough Nicholas Kazan Ivan Lee Ruth Lewis Nancie Mleczko Les Myers Lucille Steele

Governance and Bylaw Bob Van de Vrande, Chair Jacqueline Norton Kathy Della-Nebbia

R A H B 2 0 1 9 A N N U A L R E P O R T | 19

MLS®

Stephanie Pinet, Chair Melanie Cunningham Ann Forbes Arndt Alison Kitson JoAnn Landry Dave Nichols Justin Price Andrew Robertson Brian Shaw

Nomination

Lou Piriano, Chair Hank Balfoort Mike Cusano Jeff Bonner Diane Price Karen Filice

Professional Standards Karen Filice, Chair Deborah Coles Michelle De Groot Kathy Della-Nebbia Ann Forbes Arndt Amy Gallant Bonnie McAuley Gino Montani Peter O’Brien Tibor Olah Deborah Rushton Chris Spina Margaret Wilson

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Regional Commercial Network Jim Duschl, Chair Hank Balfoort Walter Galvao Steven Holman John Iannuzzi Nicholas Kazan Ruth Lewis

TASK FORCES

Golf Tournament

David Zalepa, Chair Gary Gouldsborough Maria Lio Ken Rossiter

Karan Barker Scholarship

Jamie Edwards, Chair Bob Schinkel Bob Van de Vrande

Awards

Bruce Moran, Chair Stacey Adamson Mirella Agro Gail Fabiani Coral Lafleur Peter O’Brien Julie Sergi

Charity Auction

Kristeena Berube, Co-Chair Mark Loeffler, Co-Chair Hank Balfoort Jackie Corcoran Kathy Della-Nebbia Biliana Dib Gaby Leveille Ryan McLean Brian Shaw

AD HOC

Government Relations Jamal Beit Elmal Rachelle Bernardi Michael Di Berardo Becky Goulet Shawn Kelly Ruth Lewis Marjorie Matthews Nancie Mleczko Lisa Robitaille Paula Skara Shannon Smith Milena Sozio Kristina Toma Luvino Uy Lesley Verspaget Wendy Wolfe

2019 Corporate and Event Sponsors Thank you to our corporate and event sponsors who greatly contributed to the success of the REALTORSÂŽ Association of Hamilton-Burlington events with generous donations of products, services and financial support.

GAIL SYLVESTER

26,400

$

Received from Corporate and Event Sponsors in 2019

R A H B 2 0 1 9 A N N U A L R E P O R T | 21

In Memoriam

Ramzi Twal, Royal LePage Macro Realty

Cathy Eberhard, Royal LePage NRC Realty Inc.

Loren Gindl, RE/MAX Escarpment Realty Inc.

Linda German, Apex Results Realty Inc.

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Meet Our 2019 Team Executive Office Carol Ann Burell, CEO Carolyn Infurnari, Manager

MLSÂŽ Pam Morton, Supervisor Amanda Gerritsen Trish Hlohinec Sherry Lloyd Eric Meek

Corporate Services Kim Sanders, Manager Karin Condello Camryn Holmes Angela McArthur

APPROACHABLE RAHB will deliver a positive service experience with courtesy and respect

Member Services Nancy Duce, Manager Wanda Kivell Kathy Rubio

Technology Jason Hersey, Manager Kelvin Chen Justin Hayes Rosanne Horansky

Communications & External Relations Wendy Stewart, Manager Maggie Inglis Caitlin Laskowski Lauren O’Grady

EASE RAHB will ensure a seamless, smooth experience

RESPONSIVE

~ Since 1921 ~

QUALITY SERVICE STANDARDS ACCURATE

RAHB will be the resource for the information a member requires and will deliver this information in a prompt manner

SAFETY RAHB will ensure that safety is a priority to all members and staff, including data security and confidentiality, as well as environmental and personal protection

RAHB is knowledgeable, and will be a clear and accurate communicator of its information

505 York Boulevard Hamilton, Ontario L8R 3K4 905.529.8101 info@rahb.ca www.rahb.ca