2020 Annual Report by RAHB News

ANNUAL REP RT 2 2

Empower RAHB REALTORS® to succeed since 1921

Table of Contents President’s Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2020 Board of Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . 4 Strategic Priorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 CEO’s Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Market Stats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 MLS® Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Audit, Finance & Risk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Statement of Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Professional Standards, Discipline and Arbitration . . . . . . . . . . . . . 14 Government Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Regional Commercial Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2020 Corporate and Event Sponsors . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Continuing Professional Development . . . . . . . .. . . . . . . . . . . . . 19 Membership Meetings & Networking Events . . . . . . . .. . . . . . . . . . . 20 RAHB Volunteers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Member Milestones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Karan Barker Scholarship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 RAHB in the Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Realty Shoppe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Meet Our 2020 Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

RAHB 2020 ANNUAL REPORT | 1

President’s Report Serving as RAHB’s President in 2020 was truly an honour and a high- light of my professional career. We kicked off the year with our Annual Appreciation and Awards Gala on January 18, followed by our AGM on March 11. I never would have guessed that those would be our only in-person events during my term as President – and that a global pandemic would dramatically change the socio-economic trajectory of our communities, our country, and the world in such a short time. I am so incredibly proud of how our Association – members and staff – came together in this time of crisis. We adapted and changed very quickly – and we continue to build on our many 2020 successes and learnings to ensure our Association remains strong and relevant. I am grateful that in early 2020, a 2020-2024 Strategic Plan for RAHB was adopted. Even with the challenges of the pandemic – particularly the ongoing uncertainty and the daily changes to our personal and professional lives — staff, Board leaders and volunteers embraced the plan’s new strategic priorities. We diversified our services and offerings, by providing a robust selection of professional development offerings and approving BrokerBay for implementation as a core MLS® service in 2021. We leveraged our assets and built capacity, and in support of this priority, RAHB capitalized on an opportunity to strengthen our relationship with one of our tenants, and in the process undertook a much-needed major renovation of our main floor office, the first in more than 20 years. Finally, through proactive outreach, using new communication channels and technologies, we continued to foster our relationships with both internal and external stakeholders. For example, by collaborating closely with allied associations on initiatives such as the TRREB Subscriber Access Agreement, ITSO’s cut-over to a redesigned Matrix platform, participating on the ITSO Square Footage Task Force, and initiating an Intra-Matrix Agreement with the Ottawa Real Estate Board, RAHB demonstrated that we are nimble, forward-looking, and a strong partner and ally. To fortify our strategic outlook even further, in January 2021 a strategic refresh session with the Board and senior staff was held, during which a fourth strategic priority, Promoting RAHB REALTORS®, was adopted as part of our 2020-2024 Strategic Plan.

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Concurrent with a concentration on fulfilling RAHB’s mission and vision through these four strategic priorities, RAHB’s market area experienced dramatic shifts throughout the pandemic. Initially, we saw a very slow spring market, with activity picking up in the summer as travel was severely curtailed, and home offices and outdoor space became priorities. The fall saw market conditions become frantic, with historic low-inventory levels and increased demand in the RAHB market area. Membership and income were also impacted, with RAHB not only posting record membership numbers, but also forecasting a large surplus for year-end. These factors combined, resulted in the Board of Directors deciding to credit November and waive December Monthly MLS® Service Fees (which amounted to $253,384). I would like to sincerely thank RAHB staff for all of their support and hard work during my term as President. It’s hard to remember back to March 2020, but members should know that there was no interruption in service despite having to set up 20 staff in home offices when the first State of Emergency was declared. Moving professional development online and ensuring that all of us were kept up to date with the plethora of announcements made by various levels of government in the first two months alone, and what it meant for us as REALTORS® are some examples of the additional efforts by staff. I knew they were a committed group of individuals, but COVID-19 demonstrated their professionalism and dedication to you, the members. My term as President was also made significantly easier by the strong support from my fellow Directors and the tremendous work of the Association’s volunteers. Directors adapted swiftly to virtual decision-making and kept their sights squarely on the well-being of members and the future of RAHB. Committee members also rose to the challenge of meeting virtually, and I thank our committee chairs for their leadership and guidance. Whether you are a new or experienced REALTOR®, I would like to thank you for your confidence in RAHB and remind you that RAHB is here to support you during these rapidly evolving times in our sector. We don’t know how long the pandemic’s impacts will continue or when we will finally have a “new norm”. Whatever happens though, we are here to assist you during these uncertain times to provide you with the services and knowledge that will help you succeed. I encourage you to provide your feedback to info@rahb.ca so we can evolve and grow together as an Association. We work for you, and we want to be able to provide you with everything you need to be successful in your business.

Kathy Della-Nebbia 2020 President

RAHB 2020 ANNUAL REPORT | 3

2020 Board of Directors

KATHY DELLA-NEBBIA President

Royal LePage State Realty, Brokerage

HANK BALFOORT Director

DONNA BACHER President-Elect

PureRealty, Brokerage

JACQUELINE NORTON Director

BOB VAN de VRANDE Immediate Past President Apex Results Realty Inc., Brokerage

STEPHANIE PINET Director

ANDREW ROBERTSON Director

ZOLO Realty, Brokerage

Realty Network: 100 Inc., Brokerage

RE/MAX Escarpment Realty Inc., Brokerage

Keller Williams Complete Realty, Brokerage

JULIE SERGI Director

BRIAN SHAW Director

NICOLAS von BREDOW Director

CONRAD ZURINI Director

Royal LePage Burloak Real Estate Services, Brokerage

Royal LePage State Realty, Brokerage

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Royal LePage Macro Realty, Brokerage

RE/MAX Escarpment Realty Inc., Brokerage

Strategic Priorities DIVERSIFICATION

Enhance, increase and diversify value-added features, programs and services for members to position RAHB as an essential, unique and ultimate resource for REALTORS® within the organized real estate landscape.

LEVERAGING ASSETS AND BUILDING CAPACITY

Cultivate organizational agility by leveraging assets and strengthening capacity.

FOSTERING STAKEHOLDER RELATIONSHIPS

Expand and further develop RAHB’s unique position as a strong, forward-looking, collaborative and nimble organization.

PROMOTING RAHB REALTORS®

Empower RAHB REALTORS® to succeed by promoting the value of working with a local REALTOR® who has knowledge of the RAHB market area.

RAHB’s Vision, Mission, Values, Goals and Core Competencies guide the organization’s Board of Directors and staff in serving our members.

VISION:

MISSION:

To be the ultimate choice for REALTORS®

Empower RAHB REALTORS®

to succeed

RAHB 2020 ANNUAL REPORT | 5

CEO’s Report When I first joined RAHB as CEO back in October 2019, I knew there would be a steep learning curve; however, I did not anticipate that five months later the World Health Organization would declare a global pandemic, and the word “unprecedented” would become part of our every day lexicon. As a new CEO, it meant accelerating my learning of the sector, while also quickly adapting to an unknown and dynamic environment. A little bit like changing the engine while flying the plane. Fortunately for me, and RAHB as an organization, the hard-working RAHB staff proved themselves to be incredibly resilient. On March 13, the Management Team held a meeting to develop a pandemic emergency plan, and by March 19 the RAHB office was closed and all staff were working from home. Staff did not miss a beat when asked to adapt to a new reality where their personal and professional lives became – and continue to be – very much intertwined. From the outset of the pandemic, our attention was focused on providing members with vital information at a time when it was needed most. RAHB also reinforced the message that, although real estate was designated as an essential service, it was not business as usual. This started with President Kathy Della-Nebbia championing the cancellation of in-person open houses in the RAHB market area, and spending an entire weekend personally calling REALTORS® and Brokerages to help protect our communities from the spread of COVID-19. Being responsive and consistent with our communications was RAHB’s hallmark, even though the pace at which we were receiving, interpreting, and communicating essential information was highly elevated. It was, indeed, gratifying then that RAHB staff received much positive feedback from members, as well as compliments from the President of CREA, regarding our communications in 2020. There is no doubt that the pandemic brought about a year of rapid change. But we harnessed the opportunities presented to us, and with hard work, collaboration, and dedication to serving RAHB members, we delivered extraordinary value under extra-ordinary circumstances. Despite the many and varied pressures, I am very proud of RAHB staff for meeting all our targets and completing all the deliverables we had set out to achieve pre-pandemic. No small feat considering how fast the plane was flying in 2020. I want to thank all RAHB REALTORS® for your professionalism, and for continuing to adhere to public health advice and sector guidelines as you continue to conduct business in a very challenging market under on-going COVID-19 restrictions. Thank you, members and volunteers, particularly the Board of Directors under Kathy’s strong leadership, for your continued support and participation with RAHB. RAHB is a robust, closeknit community because of your deep commitment and engagement with each other and the sector.

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RAHB’s 100th anniversary in 2021 is shaping up to be as unique – and perhaps as challenging – as 2020. We look forward to celebrating this remarkable milestone, while striving to provide our signature service and exceptional value – all with the goal of empowering every RAHB REALTOR® to succeed.

Carol Ann Burrell RAHB CEO

Highlights:  Established

a COVID-19 Hub on the RAHB Blog and provided feedback to OREA for what would become a COVID-19 hub for Ontario real estate boards, associations and REALTORS®.

 Conducted

a COVID-19 membership survey to identify needs and issues, as well as a follow up phone survey.  Provided

 Conducted a Member Needs Survey to identify members’ biggest challenges.  Moved the Realty Shoppe online and offered curbside pick-up.  Offered a new option for lockbox needs through the Realty Shoppe.  Provided

podcasts on a variety of topics.

Matrix X with new look and features.

 Added new businesses to the RAHB Advantage Program.  Adopted BrokerBay as a core service of RAHB’s MLS® (rollout February 2021).  Launched public awareness campaigns

- Seniors’ Month and First-time Buyers’ Month. a MLS® Subscriber Access Agreement with the Toronto Regional Real  Continued discussions on issues with external Estate Board, and initiated an Intra-Matrix stakeholders that affect the real estate Agreement with the Ottawa Real Estate Board. landscape and profession.  Offered professional development courses  Shared resources and collaborated with real virtually, including ProDev+ and a ProDev+ estate boards and associations across Canada. Speaker Series.  Conducted RAHB’s first-ever volunteer  Hosted Open Forums in the fall featuring satisfaction survey. speakers from local economic development departments.  Signed a long-term lease with tenant and started major renovations to optimize RAHB’s  Hosted RAHB’s first-ever virtual “Meet the office space and create a more productive and Candidates” with a live Q&A. contemporary work environment.  Held the Annual Election Meeting online with a leader-to-leader discussion between President Kathy Della-Nebbia and OREA President and RAHB member Sean Morrison.  Spearheaded

RAHB 2020 ANNUAL REPORT | 7

Membership RAHB continued to grow both in membership and online followers through 2020.

Followers 1,674

Followers 1,355

Followers 2,168

Followers 435

as of December 31, 2020

3500

2,567 2,657

2,750

2,894

3,031

3,074 3,164

3,240 3,357

3000 2500 2000 1500 1000 500

20 20

9 20 1

20 18

20 17

20 16

20 15

20 14

20 13

20 12

as of December 31, 2020

RAHB Facebook Group Members (2020 vs 2019)

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

1,561 vs 1,429

122 vs 186 E-mails to Members (2020 vs 2019)



80 vs 41 RAHB Member Videos (2020 vs 2019)

Market Stats

The 2020 real estate market was was faced with a great deal of uncertainty, however, RAHB REALTORS® worked together to ensure that the buying process was done safely and efficiently.

There were 14,863 sales of residential properties processed through the Multiple Listing Service® (MLS®) System in 2020. This is an 8.4 per cent increase from 2019. The average price of a residential property in 2020 was $690,002. This is up 16.8 per cent from 2019. The average price in 2010 was $310,258 which represents a 125.4 per cent increase. New residential listings were down 7.6 per cent compared to 2019. The total dollar volume of all sales within the RAHB market area was $10,563,804,418 – up more than $2.5B from 2019. 2,500

$800,000

$700,000 2,000 $600,000

1,500

Units

Average Price

$500,000

$400,000

1,000

$300,000

$200,000 500 $100,000

$0 units sold 2019 units sold 2020

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

593

735

1,032

1,226

1,344

1,203

1,170

1,067

1,020

1,145

995

585

711

1,018

1,117

494

865

1,320

1,637

1,298

1,789

1,663

1,277

959

units listed 2019

1,276

1,217

1,743

1,939

2,189

1,830

1,456

1,451

1,810

1,593

1,057

461

units listed 2020

1,211

1,435

1,765

855

1,247

1,872

1,993

1,694

2,268

1,963

1,402

734

average price 2019 $550,058 $557,135 $575,099 $589,324 $593,702 $593,549 $593,702 $599,589 $609,562 $602,029 $591,334 $581,566 average price 2020 $623,728 $650,695 $658,654 $611,724 $655,122 $675,392 $691,034 $699,313 $724,027 $727,995 $720,941 $761,720

While we don’t know what the future holds in 2021, we do know that RAHB REALTORS® will continue to work diligently to keep both buyers and sellers safe.

RAHB 2020 ANNUAL REPORT | 9

MLS® Services The role of the MLS® Committee is to investigate and make recommendations to the Board of Directors. The MLS® Committee reviews and recommends new MLS® technology, maintains MLS® Forms, reviews MLS® practices to ensure they are in compliance with federal and provincial law, and in compliance with applicable governing regulations.

During 2020 the MLS® Committee:  Implemented a new non-mandatory buyer postal code field to begin collection of

buyer postal code data to allow members to utilize CREA’s new Buyer Path Application  Discontinued printing of all RAHB Property Information Forms effective January 31, 2021  MLS® Policy #18 was amended to ensure the quality and integrity of the MLS® Database, all new listings will be reviewed daily through the Listing Data Checker (LDC) application  Amended terminology on RAHB Property Information Forms and Matrix to include Primary Bedroom and All-Season Sunroom  Increased the RAHB MLS® Photo Policy fine to ensure greater compliance  The new CDOM (Cumulative Days on Market) was enabled in Matrix on the REALTOR® Full display  An evaluation task-force consisting of Directors, members of the MLS committee and RAHB technology staff was created to participate in a proof-of-concept to evaluate the REMINE application (an MLS® addon application) in Ontario, and report its findings to the MLS® Committee. The work of this task force continues in 2021.

MLS® Committee Members: Brian Shaw, Chair, Royal LePage State Realty, Brokerage Sean Cowan, Zoocasa Realty Inc., Brokerage; Karen Hewson, Keller Williams Edge Realty, Brokerage; Craig Knapman, Realty Network: 100 Inc., Brokerage; JoAnn Landry, Royal LePage Burloak Real Estate Services, Brokerage; Dave Nichols, Royal LePage Burloak Real Estate Services, Brokerage; Stephanie Pinet, RE/MAX Escarpment Realty Inc., Brokerage; Justin Price, Keller Williams Complete Realty, Brokerage; Julie Sergi, Royal LePage Burloak Real Estate Services, Brokerage

Remine Task Force Members: Brian Shaw, Chair, Royal LePage State Realty, Brokerage Hank Balfoort, ZOLO Realty, Brokerage; Donna Bacher, PureRealty Brokerage; Kathy Della-Nebbia, Royal LePage State Realty, Brokerage; Jacqueline Norton, Realty Network: 100 Inc., Brokerage; Nicolas von Bredow, Royal LePage Macro Realty, Brokerage; JoAnn Landry, Royal LePage Burloak Real Estate Services, Brokerage; Justin Price, Keller Williams Complete Realty, Brokerage 10 | R A H B 2 0 2 0 A N N U A L R E P O R T

MLS® Services x

tr Ma i

2 3 5

Hit Counters in Matrix Managing Matrix Contacts Listings Entry & Maintenance/

Broker Load

5 5

1-Hour Overview Searching & Auto-Emails

5 Statistics 10 2-Hour Overview 6 CMAs 2 Hotsheets 1 Customizing and

Improving Searches

Matrix Training Sessions

Virtual Matrix Sessions above – when it is safe to return, sessions will be in the computer lab at the RAHB office!

26,816 Calls to and from Members to the MLS® Department in 2020

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Audit, Finance & Risk The Audit, Finance & Risk Committee (AFRC) is responsible for the oversight of financial plans, policies and practices as well as overseeing all material aspects of financial reporting, internal controls, risks, the internal audit function and audit of the annual financial statements. With COVID-19, the AFRC reacted and revised the 2020 budget which had projected a surplus of $141,179 (without amortization). The AFRC assumed the following when presenting its COVID-19 budget to the Board: 1. 2. 3. 4. 5.

A decrease in overall membership of 15 per cent was forecasted. New membership would experience a decrease of 241, resulting in a sharp decline of revenue from entrance fees, monthly fees and membership dues. The assumption that no new brokerages would join RAHB in 2020. A decrease in interboards from 1,100 to 500. The elimination of budget for volunteer leaders and staff to attend conferences and events.

The COVID budget forecasted a deficit of $193,396 (without amortization) and the Board approved this revised budget on April 7, 2020. The AFRC was mandated by the Board to meet monthly to review the revised budget. Meeting monthly, the AFRC monitored RAHB’s finances throughout 2020 and as shown in the audited financial statements, RAHB realized a surplus of $26,353 with amortization ($146,283 without amortization). The difference between the revised budget and year-end actuals can be attributed to: 1. An increase in membership. 2. Membership program costs decreased because meetings, events and education were provided virtually. 3. Operational expenses related to the building decreased. 4. RAHB took advantage of the Canada Emergency Wage Subsidy (CEWS) program which saved $25,000. The AFRC had a challenging role in 2020 and is pleased that its initial assumptions particularly around a decrease in membership was incorrect. Market conditions in Q3 and Q4 ensured RAHB’s membership growth and ultimately a strong financial position for RAHB moving into 2021.

Committee Members: Donna Bacher, Chair, PureRealty Brokerage Nicolas von Bredow, Vice-Chair, Royal LePage Macro Realty, Brokerage

Carlo Antenor, RE/MAX Real Estate Centre Inc., Brokerage; Mike Cusano, RE/MAX Escarpment Realty Inc., Brokerage; Kathy Della-Nebbia, Royal LePage State Realty, Brokerage; Karen Filice, Cirrius Realty Inc., Brokerage; Angelika McKeen, Judy Marsales Real Estate Ltd., Brokerage; Conrad Zurini, RE/MAX Escarpment Realty Inc., Brokerage

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Statement of Operations For the year ended December 31, 2020 Revenue Membership dues and fees Monthly listing and computer flat fees Rental income Realty Shoppe Access listings Sundry income Government subsidy Membership transfer fees Education Investment income Gain on disposal of capital assets Expenses Administrative and office (Schedule 2) Listing services (Schedule 1) Building operation, maintenance and rental (Schedule 1) Scholarship awards Excess (deficiency) of revenues over expenses

2020

2019

$ 2,144,834 1,278,507 275,457 92,332 67,352 41,174 25,000 21,400 20,608 20,578 4,501

$ 2,102,093 1,515,502 266,694 149,431 75,950 55,154 – 22,150 90,263 45,809 –

$ 3,991,743

$ 4,323,046

$ 1,966,306 1,650,752 342,332 6,000 $ 3,965,390

$ 2,509,609 1,630,686 374,456 –

$ (191,705)

26,353

$ 4,514,751

To view the full audited financial statements, go to https://blog.rahb.ca/wp-content/uploads/2021/03/Financials2020.pdf

Dues & Fees – 53.73% Monthly Listing & Flat Fee – 32.03% Access Listings – 1.68% Realty Shoppe – 2.31% Investment – 0.52%

Transfer Fees – 0.54% Education – 0.52% Rental – 7.09% Sundry – 0.84% Government subsidy – 0.63% Gain on disposal – 0.11%

RAHB Revenue 2020 – $3.99 million

RAHB Expenses 2020 – $3.96 million

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Professional Standards, Discipline and Arbitration The Professional Standards Committee (PSC) is responsible for the investigation of complaints alleging unethical conduct by REALTORS®. This Committee provides members of organized real estate and the public with a forum to air their complaints and, as such, must be run professionally, following a clear and established set of rules. REALTORS® and the public must feel confident that their complaints will be dealt with in an unbiased and professional manner.

RAHB received 9 complaints about members in 2020:

5 Considered to be in RECO’s Jurisdiction 4 Considered to be in RAHB’s Jurisdiction

Number of Complaints 2015 – 2020: 2020

Complaints Received: Investigated by RAHB:

2019

2018

2017

2016

2015

9 10 16 11 19 18 4 4 9 3 6 7

Most Common Informal Complaints in 2020: FOR SALE

Misuse of Directional Signs

(54 Reported in 2019)

Committee Members: Gino Montani, Chair, Royal LePage State Realty, Brokerage Deborah Coles, Royal LePage State Realty, Brokerage; Michelle De Groot, RE/MAX Real Estate Centre Inc., Brokerage; Ann Forbes Arndt, Royal LePage Macro Realty, Brokerage; Amy Gallant, PureRealty Brokerage; Craig Knapman, Realty Network: 100 Inc., Brokerage; Darlene Kretz, Keller Williams Edge Realty, Brokerage; Brenda McKinley, Davenport Realty, Brokerage; Peter O’Brien, Royal LePage State Realty, Brokerage; Tibor Olah, Apex Results Realty Inc., Brokerage; Andrew Robertson, Keller Williams Complete Realty, Brokerage

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Arbitration The purpose of the Arbitration Committee is to review claims from a dispute between two Brokerages relating to the division, distribution of commission paid or to be paid and/or to resolve commission issues between Brokerages. This committee only meets as required for a hearing.

Arbitration Committee Claims in 2020:

Committee Members: Wilf Wallace, Chair, Royal LePage Macro Realty, Brokerage Edwin Alexander, Jag Realty Inc., Brokerage; Mike Cusano, RE/MAX Escarpment Realty Inc., Brokerage; Mike Duffy, Commercial Advisors Realty Inc., Brokerage; Gary Gouldsborough, Jim Pauls Real Estate Ltd., Brokerage; Gary Herron, Coldwell Banker Community Professionals, Brokerage; Kirsten McNamee, Judy Marsales Real Estate Ltd., Brokerage

Discipline The Discipline Committee does not have committee meetings. The Discipline Hearing Panel will meet to hear a Discipline Hearing sent by the Professional Standards Committee.

Discipline Hearing in 2020: Abbreviated Hearing in 2020:

Committee Members: Don Inglehart, Chair, Royal LePage Macro Realty, Brokerage Audrey Bailey, Coldwell Banker Community Professionals, Brokerage; Mike Duffy, Commercial Advisors Realty Inc., Brokerage; Alison Kitson, Royal LePage State Realty, Brokerage; Les Myers, Royal LePage State Realty, Brokerage; Chris Spina, Royal LePage State Realty, Brokerage; Blair Vintinner, Royal LePage Burloak Real Estate Services, Brokerage

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Government Relations The committee’s primary area of interest is the Greater Hamilton-Burlington area and how the various levels of government affect this region. This requires surveillance of the municipal, provincial and federal areas where decisions can have an effect on property ownership, on real estate practice, on economic growth or on the quality of services received by taxpayers. These issues include, but are not limited to: planning, zoning, land use, building bylaws, transportation, housing, industrial and economic development, taxation, fiscal and economic policy and environmental standards.

Meetings

 Hamilton Building Department  Burlington Building Department  MP Adam van Koeverden  MPP Donna Skelly  Ward 1 City Counselor Hamilton Maureen Wilson

Awareness Campaigns

 Seniors’ Month  First-Time Home Buyers’ Month

Areas of Focus

 Burlington: Interim Control Bylaw and Affordability  Hamilton: Rental Licensing, Secondary Suites, and Growth-Related Integrated Development Strategy (GRIDS)  Haldimand and Niagara North: Affordability, Growth/Development

 Provincial: Land Transfer Tax Holiday, Home Renovation Tax Credit, and Opportunity Zones  Federal: Creating homes across the housing spectrum, housing’s place within infrastructure projects, and green renovations

Committee Members:

David Zalepa, Chair, RE/MAX Real Estate Centre Inc., Brokerage Patrick Tomaszewski, Vice-Chair, Right At Home Realty Inc., Brokerage

Gary Gouldsborough, Jim Pauls Real Estate Ltd., Brokerage; Esmeralda Jimenez Rauda, RE/MAX Real Estate Centre Inc., Brokerage; Shawn Paterson, RE/MAX Real Estate Centre Inc., Brokerage; Stephanie Pinet, RE/MAX Escarpment Realty Inc., Brokerage; Lou Piriano, L. Piriano Real Estate, Brokerage; Margaret Reid, Royal LePage State Realty, Brokerage

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Regional Commercial Network The RCN Committee is composed of members who are primarily commercial practitioners and have achieved the required qualifying commercial activity as per the Canadian Real Estate Association. The committee works to establish and foster professional expertise through educational activities and programs, and provide input on matters involving commercial issues.

106 Total RCN Members

2 Accepted in 2020 (Candidate Members)

The Regional Commercial Network Committee activities included: • Input into the Burlington Economic Development’s community improvement plan (brownfield focus) and sector engagement sessions • Strengthening ties with Economic Development sectors from Hamilton, Burlington, Grimsby and Haldimand through RAHB virtual Open Forum sessions • The promotion or offering of professional development for the commercial practitioner

4 Education Sessions Course Subject Areas: • Condo Unit Deals • Landlord/Tenant Issues • Commercial Leasing

Committee Members: Hank Balfoort, Chair, ZOLO Realty, Brokerage Jim Duschl, RE/MAX Real Estate Centre Inc., Brokerage; Maggie Abril, City Brokerage; Ruth Lewis, Realty Network: 100 Inc., Brokerage; John Iannuzzi, Royal LePage Macro Realty, Brokerage; Nick Kazan, Royal LePage Macro Realty, Brokerage

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2020 Corporate and Event Sponsors Thank you to our corporate and event sponsors who greatly contributed to the success of the REALTORS® Association of Hamilton-Burlington events with their generous donations of products, services and financial support.

16,500

Received from Corporate and Event Sponsors in 2020

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Continuing Professional Development RAHB provides professional development opportunities designed especially for REALTORS®. The mandate of the Continuing Professional Development Committee is to:    

Develop programs, via classroom seminars, webinars and webcast for the Association Assess and interpret the needs and expectations of Association members regarding CPD Revise, add and/or delete, as necessary, existing programs Manage, develop and coordinate activities with other groups offering the same.

Virtual ProDev+  299 Participants  10 Different Sessions

Professional Development Opportunities Offered to RAHB Members

of the 70 Professional Development Courses were NEW topics

Virtual ProDev+ Speaker Series

Designation Courses

 345 Participants  4 Different Sessions

New Member Orientation

Committee Members: David Ranisav, Chair, Royal LePage Macro Realty, Brokerage Virtual

ProDev+SPEAKER SERIES

Jennifer Evelyn, RE/MAX Real Estate Centre Inc., Brokerage; Margot Hartt, Keller Williams Complete Realty, Brokerage; Anna Sophia Jodhi, Davenport Realty, Brokerage; Diane Price, Keller Williams Complete Realty, Brokerage; Julie Sergi, Royal LePage Burloak Real Estate Services, Brokerage; Kathryn Smiley, RE/MAX Escarpment Realty Inc., Brokerage R A H B 2 0 2 0 A N N U A L R E P O R T | 19

Membership Meetings & Networking Events Events and meetings were held in-person until mid-March and then all professional development and committee meetings moved online due to the pandemic.

JANUARY Annual Awards and Appreciation Gala Realty Shoppe Member Appreciation Day Burlington Chamber of Commerce: State of the City Address

NOVEMBER Virtual ProDev+ Speaker Series Virtual Meet the Candidates Virtual Annual Election Meeting Realty Shoppe Black Friday Sale

MARCH Housing and Homelessness Action Plan Meeting Annual General Meeting

DECEMBER Habitat for Humanity Halton-Mississauga: Virtual Dedication Ceremony Virtual ProDev+ Speaker Series

MAY Broker of Record/Manager Meeting Virtual ProDev+ Days SEPTEMBER Virtual ProDev+ Speaker Series Community Open Forums: Haldimand and Niagara North OCTOBER Virtual ProDev+ Speaker Series Community Open Forums: Hamilton and Burlington Hamilton Chamber of Commerce: Chamber TV Series on Cable14 Burlington Chamber of Commerce: Eye on the Economy

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VIRTUAL COMMUNITY

OPEN FORUM

~ Since 1921 ~

HAMILTON

Tuesday, October 27, 2020 10 a.m. Norm Schleehahn, Directo r, Hamilton Economic Develo pment Anita Cassidy, Exec utive Director Burlington Econ omic Developm ent

BURLINGTON Sponsored by:

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RAHB Volunteers RAHB values the generous contributions of time, knowledge and skills from each of our volunteers. Thank you to all 95 members who volunteered to serve the Association in 2020. The Board relies on volunteers for guidance on matters of board governance and strategic leadership.

Governance and Bylaw Good governance focuses on building and using best-practice frameworks to support decision making, implementation and monitoring the Association’s performance. The committee’s role is to review and recommend policies and practices that support RAHB’s mission statement and help to ensure continuous board development. Annually, the Governance Committee provides guidance to the Directors on issues such as:  Board development and orientation  CEO Annual Assessment  Board Evaluation process From time to time, amendments are required to the RAHB Bylaw to ensure alignment with evolving best practices in governance, as well as compliance with all regulatory bodies. These changes are developed in consultation with this committee, and legal counsel Committee Members: prior to presentation Kathy Della-Nebbia, Chair, Royal LePage State Realty, Brokerage to the Board of Directors and the Donna Bacher, PureRealty Brokerage; Jacqueline Norton, Realty Network: general membership. 100 Inc., Brokerage; Carol Ann Burrell, CEO, RAHB

Member Engagement Committee The MEC works to promote engagement between RAHB and the members, advocate for member support of the Association’s initiatives, and encourage member participation in Association meetings and events. In 2020, committee members demonstrated this with their follow-up Member Outreach Campaign, and hosting two Open Forums which provided both RAHB updates and featured Economic Development speakers from through out RAHB’s jurisdictional area.

Committee Members: Ann Forbes Arndt, Chair, Royal LePage Macro Realty, Brokerage Laura Doucette, Sutton Group Innovative Realty Inc., Brokerage; Gail Fabiani, Right At Home Realty Inc., Brokerage; Maria Lio, Right at Home Realty Inc., Brokerage; Amanda McNair, Keller Williams Edge Realty, Brokerage; Yuriy Nesvit, EXP Realty of Canada, Brokerage; Stephen Rapson, Sutton Group Innovative Realty Inc., Brokerage; Michelle Shivbarran, Royal LePage State Realty, Brokerage

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RAHB Volunteers Nomination Committee The Nomination Committee is established in accordance with the RAHB Bylaw Article 5, Section 7 - Nominations and Elections, and is accountable to the Board of Directors. The members of the committee encourage all eligible members to consider putting their name forward at the Annual Election Meeting. All nominations received are reviewed by the Committee to ensure they meet the qualifications outlined in the RAHB Bylaw. The Committee is also responsible for presenting a slate of directors to RAHB members to ensure that the Association is governed with excellence and vision.

Committee Members: Bob Van de Vrande, Chair, Apex Results Realty Inc., Brokerage Laura Doucette, Sutton Group Innovative, Brokerage; Rochelle Edwards, S. Todd Real Estate, Brokerage; Ann Forbes Arndt, Royal LePage Macro Realty, Brokerage; Nancie Mleczko, Coldwell Banker Community Professionals, Brokerage; Stephanie Pinet, RE/MAX Escarpment Realty Inc., Brokerage

RAHB 100-Year Anniversary Task Force This Task Force was established to provide input regarding the membership needs, with respect to the planning of RAHB’s celebration of its 100-Year Anniversary in 2021. The Task Force reviewed survey results, provided ideas on how to address the three main areas of focus as suggested by the survey, proposed the expected budget requirements, and provided feedback and suggestions on the overall development of a comprehensive plan.

Task Force Members: Hank Balfoort, ZOLO Realty, Brokerage; Kristeena Berube, Keller Williams Edge Realty, Brokerage; Ann Cosens, Coldwell Banker Community Professionals, Brokerage; Rochelle Edwards, S. Todd Real Estate, Brokerage; Gary Gouldsborough, Jim Pauls Real Estate Ltd., Brokerage; Rebecca Goulet, Keller Williams Complete Realty, Brokerage; Millie Panton, M. Panton Real Estate, Brokerage; Wendy Wolfe, Century 21 Heritage Group Ltd., Brokerage

In Memoriam

Ameer Baksh, Century 21 Red Star Realty Inc., Brokerage William Schinkel, Schinkel Real Estate Inc., Brokerage Giorgio Barresi, Royal LePage State Realty, Brokerage Geoff Graham, Right At Home Realty Inc., Brokerage R A H B 2 0 2 0 A N N U A L R E P O R T | 23

Member Milestones In 2020, RAHB welcomed 33 members into the Long Service Club:

2020 Long Service Club Inductees

55 Year

~ 1965 ~

Ron Hewitt

50 Year

~ 1970 ~

John Manuel Mota Millie Panton

40 Year

~ 1980 ~

Ron Howden Bonnie Inglehart Judy Marsales John Meerveld Jack Pilon Thomas White

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25 Year

~ 1995 ~

John Stewart Allan Lisa Camara Anthony Chiarella Earl Connolly Donald Cottrell William Derry Tina Doyle Joseph Ferrante Joanne Fluke Suk-Chang Kim Ruth Marie Lewis Antonio Marchionda Marlene O’Hara Kenneth Pidsadny Judy Rosen Gary Sangha Chris Spina Roman Spytkowsky Danny Stanidis Bobbie Staples Jeff Stone Melissa Summers Holly Van Der Marel Alex Winchie

Karan Barker Scholarship RAHB honours the memory of former CEO Karan Barker through the scholarship that bears her name. Each year, qualifying students who are children or grand-children of RAHB members or RAHB staff receive scholarships to pursue their education in university, community college or a provincially-recognized trade school. In 2020, four deserving students each received a $1,500 scholarship:

Sophie Hughes

(Daughter of Honor Hughes from Homelife Professionals Realty, Brokerage)

Tara Lewychyj

(Daughter of Ron Lewyckyj from Re/Max Escarpment Realty, Brokerage)

Mark Maddox

(Son of Andrea Harley-Maddox from Re/Max Escarpment Realty, Brokerage)

Jack Phibbs

(Son of Tanya Clark and grandson of Bruce MacDonald both from Royal LePage G. Bruce MacDonald Real Estate, Brokerage)

Task Force Members: Jamie Edwards, Chair, J.M. Edwards Associates Inc., Brokerage;

Carol Ann Burrell, RAHB CEO; Kathy Della-Nebbia, Royal LePage State Realty, Brokerage; Bryce Leggatt, Retired Principal; Robert Schinkel, Schinkel Real Estate & Appraisals Inc., Brokerage;

Students have received 118,500 in scholarships since the inception of the scholarship fund in 2001 $

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RAHB in the Community Through charitable events and donations, RAHB supports many community endeavours and organizations. Thank you to RAHB members for your commitment and dedication.

COVID-19 Relief Emergency Grant

17,790

RAHB Area Charitable Donation

6,100

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RAHB in the Community

42,640

Donated to our Communities through the REALTORS Care® Foundation in 2020

REALTORS Care® recipients were:  Good Shepherd  Halton Women’s Place  Hamilton Health Science Foundation  March of Dimes Canada  YWCA  Neighbour to Neighbour  Mission Services

 Indwell  The Salvation Army - Ellen Osler  The Salvation Army - Hamilton Booth  Shifra Homes Inc.  The King’s Way Outreach Centre  Restorations Second Stage Homes  Wesley Urban Ministries  The Bridge

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ALL THINGS REALTOR®

Realty Shoppe REALTY SHOPPE SINCE 1992

REALTORS® Association of Hamilton-Burlington

The Realty Shoppe provides specialty products exclusively for REALTORS®. The challenges in 2020 did not deter the Shoppe’s commitment to members.  In July, the Realty Shoppe launched the On-Line Realty Shoppe (store.rahb.ca) where members can browse and order the Shoppe’s products on-line. The launch featured a prize draw, and enhancements continue to be introduced to the program. Prior to the launch, RAHB volunteers participated as testers to check the program’s functionality.  The MasterLock Vault Enterprise Electronic Lockboxes went on sale in September, as a new optional electronic lockbox solution for RAHB REALTORS®. The launch featured special pricing and incentives.

Celebration Days Realty Shoppe Appreciation Day (January)  On-Line Store Contest (September)  Black Friday Sale (November) 

Tester Focus Group Members: Carlo Antenor, RE/MAX Real Estate Centre Inc., Brokerage; Gail Fabiani, Right At Home Realty Inc., Brokerage; Ann Forbes Arndt, Royal LePage Macro Realty, Brokerage; Liz Koster, Royal LePage State Realty, Brokerage; Peter O’Brien, Royal LePage State Realty, Brokerage

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Meet Our 2020 Team QUALITY SERVICE STANDARDS APPROACHABLE RAHB will deliver a positive service experience with courtesy and respect

RESPONSIVE

RAHB will be the resource for the information a member requires and will deliver this information in a prompt manner

Executive Office:

Carol Ann Burell, CEO Carolyn Infurnari, Manager

MLS®:

Pam Morton, Supervisor Amanda Gerritsen Annette Myers Trish Hlohinec Sherry Lloyd Eric Meek

Corporate Services: Kim Sanders, Manager Karin Condello Camryn Holmes Angela McArthur

Member Services: Nancy Duce, Manager Wanda Kivell Kathy Rubio

Technology:

Jason Hersey, Manager Kelvin Chen Justin Hayes

Communications & External Relations: Wendy Stewart, Manager Maggie Inglis Caitlin Laskowski Lauren O’Grady

EASE RAHB will ensure a seamless, smooth experience

SAFETY

RAHB will ensure that safety is a priority to all members and staff, including data security and confidentiality, as well as environmental and personal protection

ACCURATE RAHB is knowledgeable, and will be a clear and accurate communicator of its information

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505 York Boulevard, Hamilton, Ontario L8R 3K4 T.: 905.529.8101 E.: info@rahb.ca www.rahb.ca