RailStaff - Issue 288 | November - December 2023 by Rail Media

NOV-DEC 2023 | ISSUE 288

Banerjee, EXPERT Sambit Siemens Mobility COMMENTARY Page 14

PLUS NEWS FEATURES INTERVIEWS PROGRESS & INNOVATION COMPANY FOCUS PEOPLE HEALTH & SAFETY EVENTS CAREERS

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CONTENTS NOVEMBER - DECEMBER 2023 | ISSUE 288

EXPERT COMMENTARY: SAMBIT BANERJEE, SIEMENS MOBILITY UK | 14

We discuss Sambit’s career, his new role as CEO, and the company's environmental and social responsibilities.

NURTURING NEURODIVERSITY: CREATING A MORE INCLUSIVE WORKPLACE | 18

Ian Chapman is dedicated to making AtkinsRéalis’ more inclusive and helping everyone achieve their potential.

AI AND THE INDUSTRY OF TOMORROW | 24

Matt Atkins examines the use of AI in the rail industry and its wider implications for staff and passengers.

A RECORD YEAR FOR RAIB REPORTS? | 28

Colin Wheeler returns with his regular roundup, summing up the past year of safety on the rails.

RAILSTAFF AWARDS: STARS OF THE INDUSTRY | 38

Join us in celebrating the wonderful members of the railway family who go above and beyond every single day.

28 34

T H G I L T PO

E: UPDAT N IO T MINA s ES EXA | 32 R U structure T C STRU RESS MADE g positive steps on PROG il is now takin g by the ORR. Ra ptin Network ns after prom o ti a examin

RETHINKING NEW YEAR'S RESOLUTIONS | 34

Railway Mission’s Liam Johnstone asks whether setting selfimprovement goals is actually causing us harm.

Staff

RAILSTAFF NOVEMBER - DECEMBER 2023

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ANOTHER ROLLERCOASTER YEAR

Matt Atkins

Production and design:

Lauren Palin Adam O’Connor

Track safety:

Colin Wheeler

Advertising:

Asif Ahmed Craig Smith David King

Contact email addresses News: news@rail-media.com Track safety: colin@rail-media.com Pictures: pictures@rail-media.com Adverts: adverts@rail-media.com Subscriptions: manda@rail-media.com Contact details RailStaff Publications, Rail Media House, Samson Road, Coalville, Leicestershire, LE67 3FP. Tel: 01530 816 444 Fax: 01530 810 344 Web: www.railstaff.co.uk Email: hello@rail-media.com

Somehow, we’ve come to the end of another year, and it’s been one crammed full of successes, surprises, and struggles for the industry.

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Looking at the positives, the past 12 months have seen passenger numbers continue to climb, with 1.7 billion journeys on the network in 2023, according to the ORR. That’s an increase of 18% on 2022, and a sure sign that travellers are returning to rail after the Covid lockdown. Overall on-time performance also saw an improvement, with the percentage of trains arriving on time (using the Public Performance Measure, PPM) climb to 86.9% in the third quarter, up from 85.9% on the same period in 2022. The figures, again provided by the ORR, reflect the efforts of train operators and infrastructure managers to improve reliability. Electrification of the network also took a step forward, with work progressing on the Midland Main Line and South Wales Core Valley Lines – another boost for Rail’s green credentials, and a step closer to net-zero. Unfortunately, it hasn’t been all roses, with two major stories dominating the headlines. The industrial action over pay and working arrangements which began in 2022 has continued throughout the year, disrupting services and businesses up and down the country. Whichever side of the fence you’re on, the best outcome for the industry is that these disputes are resolved as soon as possible. The scrapping of HS2’s second phase, a result of short-term thinking at the top of

government, left many in shock, though it was hardly unexpected after previous cutbacks. The industry lost a revolutionary infrastructure project which would increase capacity, reduce emissions, and create jobs. The people of the North of England lost a vital, modern, transport link and the promise of a rebalanced economy, though they were the least surprised of anyone. But we can’t dwell on the past. We must look forward, and this final issue of 2023 includes a focus on Progress & Innovation. Along with a rundown of the most recent technological developments, we take a look at the novel steps that AtkinsRéalis is taking to make life easier for neurodiverse employees, and examine the growing role of Artificial Intelligence (AI) and its implications for the industry. We also look back at the stunning RailStaff Awards which took place on 30 November. The event honoured the dedicated and dutiful teams and individuals who make this great industry and, in these pages, we celebrate the winners and all those who were highlycommended. All that leaves is for me to wish you all a very Merry Christmas and a Happy New Year. If you’re taking time off over the holiday period, make the most of it. If you’re working through the celebrations, you have our thanks. Here’s looking forward to whatever 2024 brings! Matt@rail-media.com FACEBOOK.COM/RAILSTAFF | @RAIL_STAFF | RAILSTAFF.CO.UK

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RAILSTAFF NOVEMBER - DECEMBER 2023

ORR approves Network Rail CP7 funding plans After more than two years of industry and stakeholder engagement and analysis, the Office of Road and Rail (ORR), has announced its final determination on Network Rail’s CP7 funding plans. This sets out what the ORR expects to see delivered within the funding available following its assessment of Network Rail’s plans for the next five-year control period (1 April 2024 to 31 March 2029). Andrew Haines, Network Rail chief executive, said: “The rail sector enjoys an almost unique level of funding certainty and that is a privilege that comes with serious responsibilities. More than £43 billion will be spent over the next five years to deliver a safer and better railway for passengers and freight customers. Today’s announcement gives clarity and certainty for the railway and our supply chain partners and will now enable us to continue building on our detailed delivery plans. “The UK and Scottish Governments’ funding commitment… is a significant vote of confidence in the industry’s future. The impact of inflation, tight public finances, and the need to invest more to manage the impact of more frequent extreme weather

on the infrastructure does mean that our funding will need to go further than ever before. “Throughout CP7 we are committing to delivering extensive investments across the length and breadth of the network. In addition to improvements to safety, we’ll work to boost train performance, usher in new technologies,

HS2 exhibition space opens A new exhibition that showcases the hugely ambitious tunnels being constructed as part of the new HS2 line has been unveiled at Birmingham's award-winning science museum, Thinktank.

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interesting and fun facts about HS2’s tunnelling programme, with the aim of inspiring the next generation of budding engineers. Shilpi Akbar, head of stakeholder and communities at Balfour Beatty VINCI, said: “This fascinating exhibition, featuring our model tunnel boring machine, is a great opportunity to showcase to the region how we’re helping to deliver HS2 right here in the Midlands. “Visitors can learn about how

we’ve tunnelled underneath ancient woodland in Warwickshire, and the three-and-a-half mile tunnel currently underway between Water Orton and Washwood Heath in Birmingham. “By bringing this highly skilled and innovative work to new audiences, we hope it inspires the next generation of tunnellers and engineers. That’s exactly the type of legacy we want to leave for this region.” © HS2

The temporary exhibit, curated by HS2’s construction partner in the West Midlands Balfour Beatty VINCI (BBV), explores the history and technological advances in tunnelling, alongside the story of HS2’s construction. It is designed to help young people understand the engineering complexity of building a new high speed railway. Thinktank is directly opposite the site where HS2’s flagship Curzon Street station will be built, which means visitors can get a glimpse of the construction works underway to build the viaducts

that will carry the new high-speed trains into the station. The gallery space, which is open until 12 January 2024, includes a replica model of Dorothy, the giant 2,000 tonne TBM used to excavate the Warwickshire tunnels that form part of the HS2 network. It is accompanied by a range of

invest significantly more funds to tackle climate change as well as make £3.6 billion of efficiency savings.” Network Rail will now carefully review the detail of the regulator’s determination, and continue the planning work to develop its detailed CP7 delivery plan by the end of March 2024.

RAILSTAFF NOVEMBER - DECEMBER 2023

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©HS2

HS2's workforce passes 30,000 The number of people in jobs, supporting HS2’s construction, has hit a record high. Data released on 13 November confirms over 30,000 people are now helping to build the new high speed network linking the UK’s first and second cities. Employment numbers grew by 455 for the period July to September 2023, taking HS2’s total workforce to 30,204 – the highest figure to date. The employment boost reflects the scale of progress on the London to Birmingham network during the summer months. In the Midlands, three bridge moves were completed in just one month, works began on the longest green tunnel in Northants, and six tunnel boring machines continued to make headway through the Chilterns, London, and Warwickshire. With record numbers of jobs created and sustained across the country, HS2 continues to deliver a much-needed boost to regional economies. The sharp focus on tackling unemployment, and creating a skilled workforce for the future, also progressed at pace. In the last quarter, 298 people who

were out of work benefitted from bespoke training programmes which led to them starting new careers on the project. The total number of formerly unemployed, now working on HS2, has reached 3,826. HS2’s long-term investment in apprenticeships also continued. Eighty-one new apprentice starts were recorded during July and September, taking the total number of new apprentice starts since Royal Assent to 1,380. Natalie Penrose, HS2’s head of legacy said: “We made a cast iron commitment to ensuring HS2’s construction would support thousands of young people, and the unemployed, into meaningful careers. Three years into our heavy civils works, we’ve achieved just that. “We remain focused on our goal of creating 2,000 apprenticeships and helping as many people as possible to upskill, retrain and start a new career.” The number of UK businesses in HS2’s supply chain also increased in the last quarter, with 144 more companies winning work. 3,236 UK firms are now supplying goods, services, and materials to support the project’s construction.

LNER announces long distance tri-modes

London North Eastern Railway (LNER) has confirmed that CAF has been named as the successful bidder to deliver a fleet of 10 new tri-mode trains. Porterbrook has been chosen as the financier of the new fleet. The trains will be able to operate in electric, battery, or diesel mode.

Benefits of tri-mode trains range from a reduction in emissions, particulates, noise and vibration pollution, lower maintenance and operating costs, and upgradeable technology, with an expected increase in range and performance as technology develops further. Complementing the modern Azuma fleet of 65 trains, the new 10-coach trains will help LNER achieve its vision of becoming the most loved, progressive and trusted train operator in the UK, delivering an exceptional service for the customers and communities served along its 956-mile network. David Horne, managing director at LNER, said: “Successfully delivering this new fleet is an integral part of LNER’s Business Plan. Our focus is ensuring we create a fleet that truly matches the needs of all our customers, with clear targets on setting new standards for comfort, accessibility, and exceptional customer service.” © LNER

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RAILSTAFF NOVEMBER - DECEMBER 2023

LNR welcomes Post-lockdown recovery Class 730 gathers pace, says research London Northwestern Railway (LNR) has introduced the first of its Class 730 electric train fleet into passenger service on the West Coast Main Line.

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People are eager to travel more by train for both work and leisure as the post-lockdown recovery continues – but the sector must respond to changing travel patterns, says the latest research from the Rail Delivery Group. Although taxpayers ploughed in more than double the revenue raised from customers in 2021/22, passenger numbers and – to a lesser extent revenues – have risen over the last year. The latest research suggests this upward curve will continue, with commuters and business travellers expecting to make more rail journeys over the next three months. That would boost an industry renaissance that has so far been led by people traveling for leisure. The research reveals an enduring enthusiasm for rail travel – suggesting the industry has a bright future if it can reshape services to better meet customer needs. Rail companies are doing that by seeking reforms in working practices that will, for example, ensure more reliable weekend services. Some 37% of current customers plan to use the railway more in the next three months; just 9% expect to make fewer train journeys. This anticipated rise in rail journeys is particularly pronounced amongst current commuter and business customers. Half of current commuter passengers expect to increase their use of rail over the next three months – partly driven by changing expectations around working in the office rather than at home as employers move towards ‘guided flexibility’ approaches.

The first service was Monday 13 November’s 6.04am departure from Bletchley to London Euston, followed by the 7.24am return from Euston to Tring. The first trains in service are from the threecarriage Class 730/0 sub-class, typically running with two units coupled together as six-carriage trains. The Class 730/0s – which are ultimately destined for routes in the West Midlands - have been introduced on the West Coast Main Line as a temporary measure until five-carriage Class 730/2s are brought into service next year. Due to their spacious interiors, a six-carriage Class 730/0s has a higher total capacity than the eight-carriage trains they are replacing. The next route where Class 730/0s will be deployed will be between Walsall and Wolverhampton early next year, followed by the Cross City Line through Birmingham. Once fully rolled out, the Class 730 fleet will consist of 324 new carriages across 82 trains in a mixture of three/six-carriage and five/10-carriage formations. John Doughty, LNR engineering director, said: “These state-of-the-art electric trains will make a real difference for customers across our network. “The carriages of our Class 730s are longer and more spacious than our existing fleet, allowing us to carry more passengers and improve accessibility amongst a range of passenger benefits. “We are pleased we are able to utilise the Class 730s to increase overall capacity on our routes to and from London Euston before we bring the fleet to the West Midlands next year.” The introduction of the Class 730s into passenger service on the West Coast Main Line will allow the withdrawal of LNR’s five remaining Class 319 units by the end of 2023. The introduction of the Class 730s onto the Cross City Line next year will see the Class 323 trains currently in use on the route cascade to Northern. Coming on the back of the introduction of the Class 196 fleet on routes operated by LNR’s sister company West Midlands Railway last year, the Class 730 fleet is part of parent company West Midlands Trains’ £690 million investment in new trains and infrastructure.

However, both current rail customers and people who choose alternative forms of transport say the long-running rail strikes will affect their travel choices over the next three months. The data confirms fears that the industrial action by the RMT and ASLEF is damaging the post-pandemic recovery and threatening the industry’s future. Rail’s reputation as the green travel option underpins the enduring allure of train travel. Some 82% of current customers said choosing an environmentally-friendly mode of transport was ‘very’ or ‘fairly important’ to them. Rail Delivery Group Chief Executive Jacqueline Starr said: “The rail industry was hit hard by the pandemic but train companies are responding to the evolving travel needs of existing customers and potential new ones. People clearly recognise that rail is the green transport choice for the future. The industry is innovating and working with our partners to make it the obvious travel option in a society transformed by covid. “We can see that despite the challenges the industry is facing, there is potential for growth, but only if we can bring forward long overdue changes to ways of working that allow us to respond to the needs of our customers, providing more reliable and regular weekend services for leisure travellers.”

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RAILSTAFF NOVEMBER - DECEMBER 2023

All change The Office of Rail and Road has revealed that London Liverpool Street has replaced London Waterloo as the most used railway station in Great Britain. The opening of the Elizabeth line was a principal contributing factor in the almost 80.4 million entries and exits to Liverpool Street between 1 April 2022 and 31 March 2023, an increase of about 50 million. The new Elizabeth line, which runs from beyond the western and eastern edges of the capital, has also impacted the figures for Paddington, Farringdon and Tottenham Court Road which all feature in the top-10 stations. The busiest stations outside London were Birmingham New Street (30.7m), Leeds (24.0m) and Manchester Piccadilly (23.6m), ranking 11th to 13th overall.

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New look Gatwick Airport station opens A new look Gatwick Airport station opened to passengers on 21 November, transforming the journey from train to plane and giving passengers travelling between Brighton and London easier, faster, more reliable journeys.

King of Thameslink Tony Blackburn swapped ‘King of the Jungle’ for ‘King of Thameslink’, taking on the role of station announcer on the Thameslink network to celebrate the opening of Brent Cross West station. From 7 December till 13 December, passengers heard a series of special announcements from the radio legend and Barnet resident on the Thameslink route between Bedfordshire and South London, and then welcoming passengers at the brand-new station itself.

Mother’s ruin The Severn Valley Railway has launched a brand-new, coal-infused gin, in collaboration with Piston Distillery. The gin has been inspired by the Railway’s heritage and has a rich fruit flavour with blackberries from hedgerows and wooden notes inspired by railway sleepers. Crushed and blended charcoal make the gin black in colour, representing the Railway’s history and steam powered locomotives. “We’re excited to be launching this new and exclusive Severn Valley Railway Gin” said Nicky Freeman the SVR’s visitor experience manager “the special blend of flavours combined with a hint of heritage railway has resulted in a coal infused gin which we hope will be a popular choice in the run up to Christmas.”

The bigger, better, and brighter station with a new second concourse and airport, doubles the space for the millions of passengers that use the station each year. Eight new escalators and five new lifts provide a step change for accessibility. The new lifts and escalators, along with four new stairways and widened platforms, will help passengers move between the train station and the airport more quickly and easily. Easier journeys from train to plane will benefit passengers across the wider network, helping keep trains running on time by removing the congestion and queuing on platforms that delay trains. The existing station concourse is also bigger and better than ever before with new customer information systems, more ticket gates, and a dedicated passenger assistance point enhancing the passenger experience and helping people move through the station more quickly. The new concourse will now act as the new

‘Tis the season (tickets) Southeastern has introduced digital season tickets - known as sTickets – allowing customers to quickly buy a season ticket and store it on their smartphone. sTickets are available to buy through the Southeastern website and app, providing a secure, convenient and queue-free way of buying a season ticket for travel in south-east London, Kent and East Sussex. Their introduction is part of Southeastern’s goal of providing a better, more reliable and sustainable railway and, in turn, attracting more people to travel by train.

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entrance for people accessing the airport terminal, while the existing concourse will be for people exiting. The existing station concourse, station footbridges and the South Terminal linkspan have been refurbished and reconfigured to provide a seamless one-way system to the airport from the train station. Lucy McAuliffe, Network Rail Sussex route director, said: “This has been a highly complex and challenging project and I am proud of how hard our teams have worked in close conjunction with our partners to deliver a station upgrade that makes journeys to the airport much easier for all passengers and encourages people to ditch the car and travel by rail, the cleanest and greenest way to travel. “This project is not just for those making their way to the airport, the work benefits passengers right across the route by giving them quicker journeys and a more reliable timetable. I hope passengers enjoy this newly upgraded station.”

RAILSTAFF NOVEMBER - DECEMBER 2023

Greater Anglia has donated several accessibility ramps to the North Norfolk Railway, to help customers with accessibility needs who travel on this popular heritage line. The train operator has donated seven ramps to the North Norfolk Railway, a heritage line which operates steam and diesel trains between Sheringham and Holt. The ramps, which were previously used to help passengers on and off Greater Anglia’s Class 321 trains, will be used by the heritage railway to help customers on and off their trains. Previously, the North Norfolk Railway

used heavy ramps, which often required the strength of two people. The ramps donated by Greater Anglia are much lighter and can be operated by one person. Jonathan Denby, head of corporate affairs at Greater Anglia, said: “We are very pleased to support the North Norfolk Railway by donating these ramps. “We know many people use Greater Anglia services to travel to Sheringham, where they enjoy a day out on the Poppy Line, so it is great to help improve accessibility for passengers making those trips in North Norfolk. “New trains are now running on all routes across our network. Although some of our

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Greater Anglia donation helps heritage railway trains have low floors and a retractable step enabling level boarding at many stations, we have an entire set of new ramps, compatible with our new trains, to assist any passengers who may need help, where they are needed. “This meant the previous ramps were available for further use, so we thought it would be helpful to donate them to colleagues at the North Norfolk Railway, as a local heritage line which connects with our services at Sheringham. “We are always happy to support the local community where possible and practical.” Graham Hukins, commercial, business & administration manager at North Norfolk Railway, said: “We are very grateful to Greater Anglia for these ramps which will help improve accessibility to our historic steam and heritage diesel trains. “The vintage carriages we use were built before access was a consideration in the design, so having sufficient lightweight ramps will enable us to widen the range of historic vehicles that are accessible to wheelchair users and will form a key part of our initiative to diversify our audience and welcome more visitors with disabilities.”

First Northumberland Line conductors begin training The first three conductors recruited to work on the new Northumberland Line have started their training with Northern. David Nattress, Kevin Watson, and Cameron Young are the first of 15 conductors being recruited for the route from the local area. The Northumberland Line route has only been used by freight carriages since the 1960s and is now set to reopen to passengers next year. Work is underway to upgrade © Northern

18 miles of track to provide local communities with enhanced connectivity as well as building stations at Northumberland Park, Seaton Delaval, Newsham, Blyth Bebside, Bedlington and Ashington. Kerry Peters, regional director at Northern, said: "This is an amazing opportunity for those living in the area. “Some of the people working onboard our trains today started their career in very different arenas, from the prison service and cabin crew to social care and financial services. “No-one should think the railway ‘isn’t for them’ – it’s an industry with much to offer.” A facility for Northern staff is set to be built in Ashington. The planning application for the building, which will have mess room facilities, an office, and a signing-in point for staff has been given the go-ahead by Northumberland County Council. FACEBOOK.COM/RAILSTAFF | @RAIL_STAFF | RAILSTAFF.CO.UK

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RAILSTAFF NOVEMBER - DECEMBER 2023

It was the end of an era for train driver Phil Read who made his final station stop on Friday 27 October, retiring after more than 37 years of driving trains. Phil joined CrossCountry as a train driver in July 1998 and worked his way through the ranks, becoming a mentor driver, a driver instructor, and finally a train driver trainer. On the last day of a career spanning five decades, Phil joined his son, Andy, in the driving cab on a return trip from Derby to Bristol – coincidentally passing their own home in Tamworth on the way. It was this most recent role where he delivered driver training for his son, Andy, who has now stepped behind the controls as a train driver himself. On his retirement, Phil said: “The rail industry has given me a fulfilling and stable career for almost 40 years, and it’s been so

'Final station call' for CrossCountry driver

rewarding to pass on the skills I’ve learned to a new generation of drivers – including my own son! “For anybody looking for a worthwhile and wide-ranging job where no two days are the same, I couldn’t recommend the railway enough – even 37 years on.” In an impressive feat, Phil has driven trains over every single part of the CrossCountry network – around 1,300 miles of the British rail network. Chris Light, CrossCountry’s head of safety, security, and environment, said: “On behalf of the rail industry, I want to thank Phil for the time and dedication he’s given to his career, and all the very best for the future. It’s a privilege to wish him well at the end of such a long and successful career. “People like Phil prove that even in 2023, the rail industry can still provide a ‘job for life’ for people who are willing to work hard – and the great news is, applications are almost always open!”

Driver trainer Phil Read and driver Andy Read.

Greater Anglia slashes emissions Greater Anglia’s reported carbon emissions have decreased by 17% compared to 2022, figures show. Emissions were reduced by over 67,000 tonnes between 1 April 2022 and 1 March 2023 according to a report by independent environmental consultancy, WSP. This is the third year in a row that the train operator has reduced its carbon emissions. The saving is the equivalent of the emissions produced by over 130,000 homes’ annual electricity usage and has been achieved thanks to a series of energy and carbon reduction measures. The train operator has been working to minimise its carbon emissions and become an even more sustainable organisation, to achieve Net Zero along with the rest of the rail industry by 2050. This has seen Greater Anglia introduce new more energy-efficient trains, cut waste, increase recycling, and work with partners and communities on projects to improve sustainability and biodiversity at stations. The company has also worked to install wireless energy management systems at its rail stations to ensure heating and lighting are used efficiently and taken steps to reduce water consumption. The reduction in emissions is also thanks in part to the continued ‘greening’ of the National Grid which now uses more renewable sources to generate electricity, and this in turn powers Greater Anglia’s electric trains, depots, and stations. Commenting on the figures, Greater Anglia’s environment & energy manager, Nir Barak, said: “I am pleased that we have made even more progress in the last year towards becoming ever more sustainable as an organisation. “Research shows that trains are the most environmentally friendly form of transport after cycling and walking, with greenhouse gas emissions per kilometre by rail being far less than cars. “Our new trains are more efficient and produce less particulate pollution than our old ones which is helping to make rail travel in East Anglia an even more environmentally friendly option.”

Almost 10 years ago, a skinny black cat showed up at one of Northern’s Lancashire depots cold and hungry. The team at Blackpool took him in and named him 'Max'. And he must have spread the word that the depot was a purr-fect place to live as 'Ginge' has now also chosen to make it his home after he too was found abandoned. The pair now preside over the depot, keeping work on-track,

when they’re not napping in the mess room or demanding treats from their colleagues. The team has even built a cosy wooden house for them outside although they both usually prefer to hang out indoors. Ahead of National Cat Day on Sunday 29 October Northern has shared some images of the lucky moggies 'at home' at Northern’s Blackpool depot. Simon Crabtree, production delivery manager at Northern, said: “The team love Max and Ginge and are proud to take care of them - and they all chip in to pay for the vet bills and food. “Because the depot operates 24-hours a day, there’s always someone around to make a fuss of them – and they’re great company for us. “They are important members of our team here at the depot.”

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Northern depot finds cats forever homes

RAILSTAFF NOVEMBER - DECEMBER 2023

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HS2 receives inclusivity recognition HS2 Ltd has become the first infrastructure company to be awarded the ‘Inclusive Environments Recognition’ certification at organisational level by the Construction Industry Council (CIC). The award acknowledges five years of work, led by HS2 Ltd and companies within its supply chain, to ensure Britain’s new railway is designed to be inclusive and accessible to all. As part of its inclusive design approach, HS2 has held focus groups, virtual reality simulations, and live testing sessions with charitable organisations, community groups, and individuals with disabilities and protected characteristics. User experience sessions have played a pivotal role in determining appropriate lighting levels in stations, how wayshowing and signage will be presented, and the height, size, and placement of seating on trains, platforms, and concourse areas.

This bespoke design approach was found to exceed the legal and moral responsibilities of inclusivity and diversity. Neil Smith, inclusive design lead at HS2 Ltd said: “We’re absolutely delighted to receive this award. HS2 is the first new railway to be built north of London in over 100 years, so this is a unique opportunity to address the day-to-day challenges that so many passengers face.” “The CIC has recognised our commitment to ensuring that everyone has a great experience on HS2, whether visiting our stations, travelling on our trains, or working in our depots. Our spaces are designed with a ‘people first’ approach and we’re exceptionally proud of that.” To achieve recognition from CIC, HS2 Ltd was required to show how it supported the organisation's six essential principles. This included the appointment of an inclusivity champion at board level and

examples of how accessibility was considered at all stages of the design and procurement process. CIC’s chief executive Graham Watts, said of the recognition: “We are delighted to award HS2 with Inclusive Environments Recognition at Organisational

Level. They have shown that their commitment to inclusion is ingrained within their organisation and project delivery. It is wonderful to see such a large infrastructure organisation pave the way for inclusivity for their passengers building a railway that can span future generations.”

Largest future talent cohort joins HS2 HS2 Limited has welcomed 40 graduates and 19 apprentices – the largest cohort of future talent to join the company since operations began in 2009. The new intake forms part of the 2,000 apprenticeships set to be created across the programme’s lifecycle. A record number of apprentices and graduates joined the HS2 project in September to help construct the UK’s new high-speed rail line. This year, a total of 59 people joined HS2’s future talent programme. The new cohort have joined multiple areas across the business including teams responsible for the new stations and rail systems, surveying, land referencing, business administration, and cyber security. © HS2

Karen Davis, head of talent & development at HS2 Ltd, said: “HS2 is committed to providing jobs and helping develop the skills to show off the very best of British engineering. We are excited to welcome our largest in-take of 40 graduates which is in addition to the opportunities also available with our joint venture partners and across the supply chain.” HS2’s future talent courses last up to two years and combine on-the-job training with portfolio-based learning. The programme is designed to grow business knowledge, strengthen soft skills, and offer networking opportunities for learners - developing the expertise that not only the business is looking for, but also the wider UK industry. Recruits also attend a series of ‘learning weeks’ throughout the programme to develop core skills and behaviours required in any business such as self-awareness, emotional intelligence, innovation, resilience, presentation skills, and technical skills. Business & Commercial Graduate Kyle Patel said: “After graduating from university earlier this year I found HS2’s graduate scheme really appealed to me as it offers a lot of scope in what I can get involved in. I’ve been at HS2 Ltd for over a month now and I have learnt so much already. The scale of the project is staggering, and I’m looking forward to continuing my development.” FACEBOOK.COM/RAILSTAFF | @RAIL_STAFF | RAILSTAFF.CO.UK

INTERVIEWS

RAILSTAFF NOVEMBER - DECEMBER 2023

EXPERT

COMMENTAR SAMBIT BANERJEE, SIEMENS MOBILITY UK

RAILSTAFF SAT DOWN WITH SIEMENS MOBILITY UK CEO, SAMBIT BANERJEE, TO CONSIDER HIS CAREER, HIS NEW ROLE, AND THE COMPANY'S COMMITMENT TO THE ENVIRONMENT AND SOCIAL RESPONSIBILITY. Hi Sambit, thanks for joining us. To start, would you mind giving us a brief overview of your career to date? I started working with Siemens in 1992 and I’ve been with the company for 28 years. Other than for a four-year break, I’ve worked for the company throughout my career. I began my career in Calcutta, India, before moving to the headquarters in Mumbai. I’ve also worked with the company in Germany, but

have been based in the UK for the last 17 years. Here in the UK, I initially worked in the airport side of the business where I was responsible for the modernisation of baggage handling at Heathrow and Gatwick. In 2013 I moved into the role of finance director for the rolling stock and customer services side of the business, becoming managing director in 2019. In August this year I became joint CEO of the business, along with Rob Morris.

Michael Gove opens new rail components facility in Yorkshire Rail Village.

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Sambit Banerjee.

Moving from airports to rail sounds like quite a jump. Are there any similarities between the two sectors? Although they are completely different industries, they do share a similarity – safety. Operating an airport is a little like operating a depot. The safety risk points are different, but it’s the top priority for the business. There’s a similar level of scrutiny too. If, for instance, an airport’s baggage handling unit is not running well, you’ll soon get attention from the media about any delays caused. The same goes for trains not running on time. Aerospace was slightly ahead of the curve in terms of engineering innovations, but what we’re doing in rail is certainly very exciting, and rail is one of those industries that you never want to leave!

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RY You’re now joint CEO of Siemen’s Mobility UK sharing the CEO role with Rob Morris, former managing director of Rail Infrastructure. How does sharing a role work at that level? Rob and I have worked very closely together for some time. Our predecessor left at the end of December 2022, and we were both asked to carry on and lead the business. We both share a common strategy, which makes it much easier to execute business decisions. We also have a tremendous amount of respect for each other, our abilities, and our values, while giving each other the space to operate. We have a saying: ‘Grow the business and grow the people’. We’ve always felt that if you keep your focus on the basics - i.e., health & safety, wellbeing - and looking after our 4,000 colleagues, then a high-performance culture will develop. We continuously strive towards this while providing a wide range of solutions to the UK rail industry, covering everything from infrastructure and signalling to rolling stock and depots. We’ve both effectively been in this role since the end of last year, but now it’s official. There’s the topic of the board management to consider now, however, we’ve both worked in senior positions before and understand the dynamics of that. I think our partnership is working very well.

Now that you’re at the head of the company, what are the biggest issues you face? What challenges do you see on the horizon? Right at the top of the list is uncertainty around projects. Whether that’s in the infrastructure, rolling stock, or customer service sectors, the industry needs certainty. That’s what we’ve been speaking about with the Government, the Department for Transport, and Network Rail. We also think that because rolling stock has not been ordered for almost three years now, the time has come for a new wave of tenders to come up. It feels now that rolling stock procurement is starting, and although the competition is tough, that’s a good sign. There are two things that we need to keep in mind. One is deliverability, the second is availability and distribution. Whovever wins the bid to deliver these trains, they need to be delivered on time and be reliable, so that operators can operate well. In the past we’ve seen delays of two to three years for trains coming into service. That’s something we need to keep in mind so we can deliver on promises and give value for money to the British public. Downstream, the big challenge is the volatility that Brexit has brought in relation to the supply chain, which was compounded by the Covid-19 pandemic. Inflation is still high and so the cost of materials is skyrocketing. We are working together with our supply chain partners to find a balance, but this currently remains a major challenge. FACEBOOK.COM/RAILSTAFF | @RAIL_STAFF | RAILSTAFF.CO.UK

INTERVIEWS

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modes and Hydrogen bi-modes are the way forward, we believe. We are firmly on our way to achieving netzero as a company by 2030 and we are not moving away from that. We follow a framework called DEGREE, which is in practice globally across the business. This provides a 360-degree view of our environment, social, and governance priorities. Decarbonisation is a huge part of this programme and it stretches across both our own manufacturing activities, for example looking at sustainable materials to onsite renewable power supply, and right through to our giving supply chain targets for sustainability too. Sustainability is a huge area of concern for our business. For example, just next to our new train manufacturing ‘village’ facility at Goole, Yorkshire, we have a wildlife reserve. We contributed £150,000 to the local council to restore the area, and it now boasts its own apiary which provides good quality honey. It’s a truly unique site.

Sambit Banerjee.

Going back to your comments about certainty in the rail industry, can I ask your thoughts about the cancellation of Phase 2 of HS2?

I personally lobbied for HS2 from 2014 and have followed the project very closely. My view is that HS2 is a project that is generating employment opportunities for a great many people and will be an important infrastructure asset for the UK. I would have liked to have seen the project continue in a phased manner. We understand the constraints of government finances, but the position of Siemens was that Phase 2 of HS2 should go ahead. It would have generated a lot of work, and we were bidding on five packages on the infrastructure side. We would have loved to have been able to contribute to the later stages. We were very active in late September in reaching out to ministers to emphasise the importance of the project.

Aerial image of Siemens rail village in Goole.

The climate crisis is a huge concern which impact us all. What is Siemens Mobility UK doing to become more sustainable and help tackle rising carbon emissions? As part of our global strategy to become a net-zero carbon company, we stopped producing diesel trains in 2016. We do still maintain diesel trains, but we haven’t manufactured any for seven years now. We will also not be manufacturing any diesel bi-mode trains, and we’ve informed the Government and Department of Transport of this decision. Battery bi-

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In terms of social responsibility, how else is Siemens Mobility UK helping out locally?

There is a very strong emphasis at Siemens on equality, diversity, and inclusion, and we’re working particularly hard to encourage more women into engineering. As a result, we’re seeing a gradual improvement in the gender balance of our organisation. We’re also dedicated to upskilling our staff as well as creating opportunities for younger people. At the moment, we currently have around 100 apprentices working for the business, taken from a wide catchment area. We also run internships and graduate programmes which are a great avenue to get into the company, and we also run a number of other initiatives, including our focus on getting school children interested in STEM subjects. We travel to various schools and colleges to encourage students to pick these areas of study, and work with organisations like Primary Engineering in Yorkshire, and this works as a feeder into our business. Our customer service operations director, Matt Colclough, began his career as an apprentice. This is proof that our new starters can go on to achieve great things. We have a great focus on supporting our local communities. For example, at our rail village in Goole, we support the local foodbank and donated an outdoor classroom to a local school creating room for engineering learning. And colleagues at our Glasgow depot just helped out on a WellChild project, building an accessible garden for a young girl.

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NURTURING NEURODIVERSITY: CREATING A MORE INCLUSIVE WORKPLACE

an Chapman is AtkinsRéalis’ practice director for the Rail Systems & Infrastructure Practice. He has three sons, all of whom are neurodivergent in different ways, and is passionate about changing the industry to make it more inclusive for those who have neurodivergent characteristics and remove barriers to allow people to perform to their best potential. Our workplaces are designed completely for the neurotypical, yet one in seven people are likely to be neurodivergent in some way, meaning workplaces may be missing out on further tapping into this talent. Research commissioned by the charity Neurodiversity in Business (NiB) and undertaken by Birkbeck University of London this year found 65% of neurodivergent employees face fear of discrimination. But it doesn’t take much to improve the working environment to help make our colleagues more comfortable.

START AT THE BEGINNING There are many barriers people with neurodivergent conditions may face when it comes to work, and these can start right at the beginning of the recruitment process. Many employers continue to unintentionally exclude or discard great talent. This is likely due to a general lack of awareness and understanding of neurodiversity, having inflexible hiring processes, and workplaces being designed only with neurotypicals in mind. To raise awareness and drive change forwards, in 2019 AtkinsRéalis launched the Neurodiversity employee network. This is a safe space to learn about neurodiversity, share stories, and talk openly about experiences, and has over 900 active members. The network has since developed collateral and case studies to educate colleagues and clients; created training courses for employees, managers, recruiters, and HR; and launched a survey to understand the breadth of neurodiversity we have within our organisation. Recognising that some neurodivergent colleagues could be excluded from the recruitment process at early stages, members of the network were consulted to improve our recruitment and HR policies. As a result, we developed some initial guidance on how to make our interviews more inclusive and have subsequently launched a training course, freely available to all employees who are actively involved in recruiting new team members. Plus, in 2022 RAILSTAFF.CO.UK | @RAIL_STAFF | FACEBOOK.COM/RAILSTAFF

we introduced a new policy for reasonable adjustments to ensure that disability, mental health, neurodiversity, and changes in life circumstances maintain a level playing field for all our employees so that no one encounters any additional challenge or difficulty. 59% of common adjustment types cost nothing to the employer but can make a real difference to our people. As no two people with neurodivergent characteristics experience their challenges in the same way, and every day is different, adjustments can be tailored on an individual basis – providing peace of mind and flexibility.

THE INCLUSIVE OFFICE One of our biggest learnings is that people with neurodivergent characteristics may experience spaces differently or to a more amplified extent than other members of the population. They may experience some form of sensory sensitivity which can make the individual prone to feeling overwhelmed and anxious in certain environments. These sensitivities can include sound, excessive or insufficient lighting, excessive movement, patterning, smells, and temperature. Taking a step back, we realised that offices are generally designed for a one-fits-all approach. Rows of desks, bright lights, the chatter of people in meetings, being too hot or too cold - it’s understandable why offices can be uncomfortable for some people.

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Our office in Birmingham is a great example of where we have made significant improvements to help make our offices more inclusive. It offers a variety of spaces to work and converse, with flexible environment options such as adjustable lighting and airflow, and acoustic partitioning. There are spaces to concentrate, collaborate, and even rest in our welfare rooms. Our wayfinding signage was reviewed and improved along with a reduced level of visual noise in our offices (such as patterns and colour of flooring, ceilings, and walls), and we have introduced more natural materials, plants, and views of outside spaces to provide a more calming and biophilic environment. We’ve also deployed software tools to improve accessibility when working on a computer, and our Creative Design team has undergone training to make our digital and printed collateral more accessible. The AtkinsRéalis website is Web Content Accessibility Guidelines (WCAG) Level AA certified. A recent innovation from the network is the introduction of ‘focus coasters’ to indicate whether a person is free to chat or does not want to be disturbed. These can help alleviate worries around not being able to concentrate in the office, or that awkward moment when you need to tell someone you “can’t talk right now”, and they have been embraced by many employees across our offices. On top of that, the Neurodiversity network has been integral to changing our social and cultural practices. We understand that not everyone is comfortable with work social engagements, so we respect our employees’ choice to take part. Our people also have flexibility regarding clothing choice (where possible) and flexible work hours. We still have a way to go, and we plan to use the Birmingham office as a blueprint for improving our other offices. In the post-COVID flexible working world, it’s one of our most well-attended workspaces.

THE FUTURE IS BRIGHT Nurturing neurodiversity will truly make organisations better places to work. If we want to create the innovative solutions of tomorrow, we need to remove barriers every step of the way to open up a more diverse talent pool. We need to give our people the space to be themselves, be creative, and thrive. And thriving employees means a thriving business.

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Neurodiversity refers to the infinite range of differences in individual human brain function and behavioural traits. This can include autism, dyslexia, dyspraxia, and Attention Deficit Hyperactivity Disorder (ADHD), among others, but also refers to the countless variations in the way people think, act and communicate. For people outside the ‘neurotypical’ range, trying to function in a world structured for neurotypicals can lead to low self-esteem and make mental health issues, such as depression and anxiety, more common. FACEBOOK.COM/RAILSTAFF | @RAIL_STAFF | RAILSTAFF.CO.UK

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PROGRESS & INNOVATION ROUNDUP

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he rail industry is always moving forward, employing groundbreaking ideas and technology to help the network run more efficiently, cleanly, and safely. We take a look at some of the latest developments. GB Railfreight successfully trials new brake monitoring system

In late October, GB Railfreight (GBRf) announced a successful four-week test of an innovative new solution for monitoring wheel and brake issues. Developed in collaboration with Icomera, DG8 and SENSEi, this world-first system enables battery-powered sensors to remotely share status and out-of-tolerance alerts with drivers and operational control centres, whilst they perform vehicle pre-checks. This Internet of Things (IoT) technology can help to create a safer and more efficient rail network by reducing the number of incidents relating to wheel and brake faults. No known method has previously existed for delivering freight wagon brake sensor data to the driver in the locomotive wirelessly, via a closed system. When using the system, train drivers receive sensor data directly to an application on a tablet in their cabin. This allows them to take immediate action to mitigate against potential wheel or brakerelated risk factors as well as respond to real-time feedback on the results of their actions. Following this successful test, the next set of solutions are currently being developed with further trials being scheduled. David Golding, asset director at GB Railfreight, said: “Working with our trusted industry partners, we have proven the concept of a first-of-its-kind application in the

rail sector. GBRf is really proud to be leading the freight industry by developing these innovative solutions to reduce incidents relating to wheel and brake issues.” Peter Kingsland, SVP, Icomera UK, added: "Rail freight operators are rightly paving the way for digitally driven solutions to mitigate risks as the freight industry grows. Connecting drivers and the engineering teams that support them to real-time trainborne sensor data is a natural step towards a safer and more efficient rail network for all users.”

Digital missing person appeals will bring people to safety faster

A new project has been launched in an effort to bring more missing people to safety faster, using geo-targeted urgent and current missing person appeals through a partnership between Missing People and Trainline. The pioneering new initiative, the first of its kind in the UK, will bring location-based appeals to millions of train travellers across the country via the Trainline app. It works by displaying images of people who have gone missing in the vicinity, as well as information on what to do if the user suspects they have seen a missing person, or have information on their whereabouts. The trial for the initiative launches today and has been supported by relatives who are continuing to search for missing family members, including the father of Andrew Gosden. Andrew went missing on the 14 September 2007 after taking a train from his hometown of Doncaster to King’s Cross station in London when he was just 14 years old. Speaking about the project, Andrew’s father Kevin Gosden said: “It’s so important to have these appeals out there. You never know when someone might remember

something, or may have seen a missing person. It’s also important to know that there is help for anyone considering disappearing, including support that may help people take the step to return home, or think twice before leaving in the first place.” “If this had existed back in 2007, Andrew’s image could have been displayed to thousands of members of the public in the area where he went missing. Anything that can help to raise awareness of Andrew, and the appeals for any missing person, is vital in keeping the search active and ensuring people are continuing to keep a look out for those who are missing”. Paul Joseph, head of helplines at Missing People said: “Someone going missing is a crisis. The main factors for adults are mental health problems and financial uncertainty. Missing People is concerned about the effect of the growing pressures on people over this winter. The charity is gearing up to take more contacts to our Helpline. When someone vulnerable has disappeared, they can often use the transport network as a safe place. Missing People is so proud to be working with Trainline to raise awareness of individual disappearances. Together, we hope to raise awareness and potentially help find missing people. For the loved ones of those featured, knowing that action is being taken to find them, helps to keep hope alive.” FACEBOOK.COM/RAILSTAFF | @RAIL_STAFF | RAILSTAFF.CO.UK

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John Davies, vice-president of Industry Relations for Trainline, said: "We want to do our bit to help Missing People's important work. With millions of people using the Trainline app each year our tech provides an effective new way to reach travellers and boost awareness of their appeals." The project went live on 15 November and will be trialled for an initial one-year period. This is supported by JC Decaux through the use of their billboards in main train stations across the UK – which will also show the appeals. Participating stations include Charing Cross, Cannon Street, Manchester Piccadilly, Liverpool Lime Street, Leeds, Clapham Junction, Edinburgh Waverley, Birmingham New Street and London Bridge.

Government invests in innovative accessibility projects

AI technology could soon see live staff announcements across train tickers to ensure passengers hard of hearing don’t miss vital updates, thanks to a Government funding competition announced on 23 November. This is just one of the 17 projects – six of which are focused on accessibility – being announced as part of the ‘2023 First of a Kind’ competition. Run in conjunction with Innovate UK, other accessibility projects set to share the £5.3 million of funding offered by the Government include: • Strategically placed QR codes around stations which allow train managers to directly input important information on platform changes and service alterations as well as acting as a database for accessible information, ensuring passengers have all the information they need. • An online journey planner providing up-todate information on key facilities such as where accessible toilets are in stations and trains throughout their journey and whether they’re open and in use, giving passengers more confidence when planning journeys. • Installing kiosk systems on platforms – similar to pressing a button on a bus to let the driver know to stop – in rural areas where passengers currently have to physically flag down trains which can cause difficulties for those with mobility needs.

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This is the seventh round of First of a Kind funding, which aims to develop new and innovative technology to drive efficiency, modernise our current infrastructure, and make using our railways a better experience for passengers. The funding will support the projects through their development phases involving real trials on the railways in the coming months and giving them a better chance of being used across the network long term. Rail Minister Huw Merriman (pictured below) said: “We’re spending more than £5 million on modernising train journeys, improving the experience for some of the most vulnerable passengers and using cutting edge technology to do so. “The projects announced today have the potential to make a huge difference to passengers, whether that’s being able to read important announcements or locate accessible facilities. I’m proud of the support we’ve been able to show through

this competition to drive towards a more innovative, inclusive and better value for money rail network.” Other winning projects this year include a sensor to detect when there’s leaves on the line - a problem which causes delays across the network, DreamSuite, a new design for UK Sleeper Services, and new technology that will allow train timetables to rapidly update during extreme weather events so people are kept up to date. Over the past six years, more than £50 million of funding has been awarded to 150 projects as part of the competition, helping a number of innovative technologies reach the market including, ‘Seat Frog’, which allows passengers to swap train tickets without having to purchase a new one, a train-mounted camera able to identify and address lineside maintenance issues, and Transreport’s technology enabling passengers with disabilities to request assistance more easily. © Network Rail

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Anthony Smith, chief executive of independent watchdog Transport Focus, said: “This new investment in accessibility improvements is a welcome move to help rail passengers with disabilities travel freely and with greater confidence. “It is important that people with disabilities have full access to trains and station facilities. Improving information and new innovative solutions will help staff give all passengers the support they need.” Mike Biddle, executive director for net zero at Innovate UK, added: “The innovations receiving support through this competition are set to foster a more accessible, inclusive railway system within the UK and to develop demonstrators that offer innovations in customer experience, reliable and maintainable assets and optimised train operations. "The objective is to endorse a wider array of innovations that focus on enhancing railway accessibility for all passengers, ensuring a more equitable travel experience while creating easy to maintain assets and optimising train operations.” As part of the Network North plan, the Government has set aside a further £350 million to improve accessibility at up to 100 stations, meaning stations will be able to benefit from refitted lifts, tactile surfaces, ramps and footbridges, new ticket gates, and accessible waiting rooms and toilets.

Mobile rail charging facility to be demonstrated at Long Marston New technology developed by Siemens Mobility that makes battery charging and 25kV power supply possible in areas of the UK railway where overhead line equipment is not currently available is to be installed at Porterbrook’s Long Marston Rail Innovation Centre. Siemens Mobility’s Rail Charging Converter (RCC) has been supported by Department for Transport through Innovate UK’s First of a Kind programme. It is a mobile rail charging facility that can go anywhere and boost weak electricity networks to deliver the 25kV supply needed for battery traction. Porterbrook’s Long Marston Rail Innovation Centre in Warwickshire comprises 20km of track for railway testing, engineering, and storage. As part of the agreement, Siemens Mobility and Porterbrook will contribute to the funding of the RCC demonstrator, which will play a key part in the comprehensive track and power upgrades being undertaken at the site to enhance its longterm testing capabilities. Rob Morris, joint CEO at Siemens Mobility said: “This is a great opportunity for the UK rail network. We all know rail is the greenest form of transport. Our Rail Charging

Converter, delivered here in the UK, can help transform journeys for passengers by supporting trains to use clean power in the form of battery or electric.” Ben Ackroyd, chief operating officer at Porterbrook said: “Long Marston Rail Innovation Centre is the perfect site for Siemens Mobility to pilot and develop this innovative technology, which will provide a permanent traction power solution to the site. We’re delighted to support Siemens Mobility with this project, which can help the UK railway to extend cleaner battery EMU operation across the network.” The team will install a novel charging solution which was designed to enable charging of trains with batteries, fed from existing standard local power supply cables. The modular and containerised system uses power electronics to provide a fully compliant, standard connection between modern three wire electricity grid and the single wire railway. The converter essentially reduces the electrification infrastructure needed by being able to plug into existing power cables and deliver the ideal power supply for trains. Compatible with all overhead line equipment powered trains, the small, lowcost design enables the removal of diesel passenger train operation on routes without continuous electrification.

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RAILSTAFF NOVEMBER - DECEMBER 2023

AI REPORT BY MATT ATKINS

AND THE INDUSTRY OF TOMORROW

RAILSTAFF TAKES A LOOK AT THE USE OF AI IN RAIL AND CONSIDERS ITS WIDER IMPLICATIONS FOR THE INDUSTRY

ou’ll hardly have missed the fact that Artificial Intelligence (AI) has been headline news for some time. The technology which once seemed a dream (or nightmare) is developing at a pace, and regulators are racing to catch up. For years, AI seemed just beyond the horizon, but it’s no longer a buzzword in tech circles. It's a game-changer that will revolutionize operations, enhance safety, and improve customer experiences. Here we examine it's uses and potential pitfalls. MAINTENANCE AND MONITORING AI-powered predictive maintenance is currently helping to prevent breakdowns and costly delays by analysing vast amounts of data from sensors and cameras across the rail network. By identifying patterns and anomalies, AI algorithms can predict when maintenance is needed, allowing Network Rail, the UK's infrastructure owner, to proactively address potential issues before they escalate. It is also playing a crucial role in monitoring the condition of railway tracks and structures. Image recognition software can analyse highresolution footage to detect defects, wear and tear, and potential hazards. This data can then be fed into AI models to assess the severity of the issues and recommend corrective actions. In July this year, Network Rail announced it was trialling AI and video technology on the Wessex Route, to make the railway safer, cleaner and greener. AI and Automated Intelligent Video Review

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(AIVR), a system developed by tech company One Big Circle, was employed to help find and remove forgotten scrap left on the side of the railway. AIVR is a phone-sized device mounted to the front of the train which takes high-definition footage from across the network. This footage is then analysed by AI which looks for scrap rail, sleepers, and bags of ballast, and maps their locations using the global positioning system (GPS). The technology makes it much easier for maintenance teams to plan how and when to safely remove the items and either re-use or recycle them. Wayne Cherry, senior innovations engineer at Network Rail, explained: “While AIVR is already in use across other parts of Network Rail, this will be the first time this technology has been used in this way with AI and could be a real game-changer. “Not only is scrap on the side of the railway unsightly, but it can also become an obstacle during planned engineering work, block safe walkways or delay our teams accessing part of the railway infrastructure to make repairs during disruption.” Martyn Shaftoe, workforce health, safety and environment adviser for the Wessex route and the lead for this project, added: “Unfortunately, over recent years, the railway has become somewhat of a dumping ground for discarded railway sleepers, scrap rail, redundant ballast bags and many other assets. The challenge we face is there is no definitive list of where these materials or assets are.

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“This new technology allows us now to accurately locate scrap material without the need for anyone to walk along the railway, helping keep our staff safe. Martyn called it “a huge safety improvement opportunity. “To be able to help the industry potentially save money by reusing or recycling this treasure-trove of scrap materials is a brilliant prospect and we look forward to hopefully rolling it out more widely across the business.”

SAFETY A further use of AI is in reducing risk for staff and passengers across the network. AI is in use to analyse real-time data and detect and respond to potential hazards. For instance, AI can monitor train movements and identify anomalies, such as sudden braking or derailments, prompting immediate action to ensure the safety of passengers and crew. As an example, the Rail Safety and Standards Board (RSSB) announced in January 2023 that it was collaborating with the University of Sheffield to develop a tool using AI to predict low adhesion conditions. With low adhesion costing the rail sector around £350 million each year and being a causative factor of accidents such as at Salisbury in 2021, it has been the subject of much research in recent years. The RSSB/University of Sheffield initiative explored how a deeper understanding of local conditions can be used to tackle the challenge of ‘leaves on the line’. Wheel and rail adhesion is substantially affected by conditions including temperature, humidity, and the presence of contaminants such as oil and grease, or leaf layers. The RSSB’s goal is to “combine local data, including high-resolution video, to deliver more accurate predictions about friction at the wheel-rail interface, and potentially longerrange predictions.” Greater knowledge of local conditions could be used to plan more efficient and effective railhead cleaning schedules, or used by route controllers to support operational decision making. The information gathered

could also be used to deliver insights into train braking and performance models. In the same vein, Danish firm PantoInspect has developed an automated, real-time pantograph monitoring device to record sensor data and images of overhead wires. The fully automated system uses a combination of AI, algorithms, and 3D laser triangulation to offer accurate and reliable detection of damaged pantographs. The system operates 24 hours a day, regardless of the weather conditions, producing live images and 3D scans for trains running up to 350 kmph. Operators are instantly notified when a damaged pantograph is detected and trains are automatically inspected with no impact on daily operation.

CUSTOMER EXPERIENCE Passenger information and communication is another beneficiary of AI technology. Chatbots are now able to handle customer inquiries, provide real-time train updates, and assist with ticket purchases and travel arrangements. This means passengers can receive timely and accurate information about their journeys, and staff are freed up to focus on more complex tasks. In October, train operator Northern announced it had partnered with software development firm Audacia to launch a new AI-powered chatbot on WhatsApp. The chatbot uses natural language processing to provide Northern's customers with quick access to live train times, delays, cancellations, and more to improve the passenger experience. The chatbot was built using Microsoft software which enabled advanced conversational capabilities and it can understand context and respond accurately to customer queries in real-time. Over 22,000 sound clips were

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used to train the machine learning model which powers it. AI is also simplifying ticketing and fare collection processes, making it more convenient for passengers to purchase and validate their tickets. AI-powered self-service kiosks and mobile apps can handle ticket purchases, fare calculations, and contactless payments, speeding up the boarding process and reducing queues.

CHALLENGES AND SHORTCOMINGS But herein lies one of the problems of AI, and just one of the reasons that regulation and clearer thinking is needed. When automating roles that humans have traditionally filled, the spectre of job cuts raises its head. It was only in late-October that a Department of Transport (DfT) plan to close hundreds of ticket offices across the country was scrapped. Although the proposals, which would have made great use of AI-powered solutions, were made by the train operators managing the station offices, they were widely understood to have been driven by a government eager to cut costs. The DfT’s backtracking resulted from a huge public backlash, which saw 750,000 responses in a public consultation, 99% of which were objections, according to passenger watchdogs. Concerns over accessibility were a key driver of the climbdown, with campaigners for disabled people calling the plans “absurd”. Disable peopled “take a lot of comfort and reassurance from knowing that there is a ticket office and that is where they can go to ask questions, to get help when inevitably things go wrong on their journey,” said Louise Rubin, the head of policy and campaigns at Scope, when she spoke at the Government’s Transport Committee.

Mick Lynch, the general secretary of the RMT, said the U-turn was a “resounding victory” for staff, and called for “a different route for the rail network that guarantees the future of our ticket offices and station staff jobs, to deliver a safe, secure and accessible service”. AI brings so many benefits, but we humans will always play a critical role in the industry. There are many examples of instances where human expertise, emotional reasoning, and creative flair outstrip our technological counterparts. In decision making, for example, while AI systems analyse huge amounts of data very quickly they are less able to account for unique situations, which as we all know, are part and parcel of daily life on the rails. Although is a useful tool for optimising and automating processes, it still does not possess the human ability to think laterally and come up with novel solutions. It is unlikely that the problemsolving minds of our rail engineers will be replaced any time soon, for example.

INTO THE FUTURE Although the march of AI has been ongoing for some years now, its integration into the rail industry is still only in its early stages. However, it has already made a major impact and has huge potential to completely revolutionise the way we do things. In the coming years, we can expect to see AI applied in an increasingly innovative manner, creating a more efficient and customer-centric network. That said, the need for regulation of AI in the rail industry, indeed all industries, is reaching a critical point. The technology’s implications for job security, as well as safety and accountability, are vast. The horror stories of a future in which humanity is wiped out by rogue software certainly grab the headlines, but the reality is that the AI revolution will impact us in much more subtle, though no less transformative ways. As the industry embraces AI, it must consider the need for careful planning in its pursuit of innovation.

TUESDAY

TRACK SAFETY

RAILSTAFF NOVEMBER - DECEMBER 2023

REPORT BY COLIN WHEELER

A RECORD YEAR FOR

RAIB REPORTS? COLIN WHEELER GIVES US A ROUNDUP OF THE LATEST SAFETY REPORTS FROM THE RAIL ACCIDENT INVESTIGATION BOARD (RAIB).

alendar year 2023 looks like being a bumper year for RAIB reports. Report number 12/2023 was issued on 24 October. It is a comprehensive report of an accident that occurred two years ago on 31 October 2021. The thorough nature of the report is outstanding, and its findings and recommendations are significant.

The accident was a collision between two passenger trains at Salisbury Tunnel Junction. On that day, the 17:20 South Western passenger service from London Waterloo to Honiton passed a red signal and collided with the side of the 17:08 Portsmouth Harbour to Bristol Temple Meads passenger train. The Honiton train was travelling at 52mph and the Bristol Temple Meads train at 20mph. Their collision at Salisbury Tunnel Junction came to a halt in Fisherton Tunnel. A railway staff member and thirteen passengers needed hospital treatment. The investigation found that rail/wheel adhesion was very low in the area that day due to leaf fall, among other things, and the train driver did not apply brakes sufficiently early on the train’s approach to the protecting signal.

The impact between the two trains caused the front two carriages of the Honiton train and the rear two carriages of the Bristol train to derail. Both trains ran on together before coming to rest in Fisherton Tunnel. The investigation also

(Right) View from London portal of Fisherton Tunnel showing the rear carriages of train 1F30 (A3 and A4) and front carriages of train 1L53 (B1 and B2). (Inset) View from within Fisherton Tunnel showing the front cab of train 1L53 (B1) and carriage A3, having separated from carriage A2, of train 1F30. Parts of the driving cab train 1L53 have been cut away by the emergency services to release the trapped driver. RAILSTAFF.CO.UK | @RAIL_STAFF | FACEBOOK.COM/RAILSTAFF

Colin Wheeler.

found that just a minute earlier there was the potential for the Honiton train to have been involved in a head-on collision with a train travelling in the opposite direction. The report also says a probable underlying factor was that Network Rail’s Wessex Route, “Did not effectively manage the risks of low adhesion associated with the leaf fall season.” Following a review of practices, training, and briefings, Network Rail and South Western Trains have jointly updated their annual autumn leaf fall arrangements.

RAILSTAFF NOVEMBER - DECEMBER 2023

TRACK SAFETY

Also, the Rail Safety and Standards (RSSB) has revised its standard providing guidance to the industry on managing low adhesion. The Office of Rail and Road (ORR) issued an improvement notice in December 2021 requiring Wessex Route to improve its vegetation management. In total, the RAIB’s report makes 10 recommendations. Two years is a long time to wait for the report, but clearly many players in the industry have been directly involved and the 10 recommendations will surely be of benefit to everyone.

Freight train derailment at Petteril Bridge Junction

It has been announced that the European Commission has made three new proposals for improving rail freight which aim to increase rail freight by 50%

by 2030 and double it by 2050. Europe is taking the view that a switch to rail is better for the environment, will assist in their initiatives to reduce carbon emissions, and arguably this should reduce the costs and the risks arising from rail freight accidents and incidents. But will the objectives be achieved? It is better for the environment, but RAIB reports have all too often identified wagon maintenance and defects as the root cause of derailments. On 19 October 2022, at 19:53, five tank wagons in a freight train that was conveying cement powder from Clitheroe, Lancashire, to Mossend, near

Glasgow, derailed near Petteril Bridge Junction in Carlisle. The freight train derailed due to the wheels of the ninth wagon having stopped rotating. RAIB report 10/2023 says that the wheels may have stopped turning up to 55 miles before the derailment, but makes no reference to track damage. The sliding wheels resulted in damage to the wheel treads resulting in derailment. This was probably the cause of the trains failure to negotiate a set of points located just before Petteril Bridge Junction. Five wagons derailed and two fell off the side of the bridge which carries the railway over the

River Petteril. The ninth wagon fell from the bridge, landed upside down and ruptured in the river! The reports says that the wheel slide “was probably the result of a normal brake application”. Non-rotating wheels were not identified by signallers on the route or the train driver or any engineering system. RAIB report’s first recommendation is “For the industry to work to understand the risks to freight trains in low adhesion conditions.” Two further recommendations call for a Rule Book review of requirements for stopping and examining trains and for

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TRACK SAFETY

RAILSTAFF NOVEMBER - DECEMBER 2023

had not yet included testers employed by contractors.” It says that “no one was carrying out any signalling related assurance activities when this sort of work was taking place.” RAIB noted that the action of signallers at the East Midlands Control Centre reduced the potential for a collision. Four issues with testing work were observed by RAIB. These included test records, tester licensing, drawing deficiencies, and the omission of tests the previous night. The report also observes that whilst initial checks were carried out for both drivers, only one received post-incident welfare checks. Five recommendations are made. One calls for the enhancement of effective communicating, safe decision making and behaviours

the second train stopped about 75 metres behind the first, with both trains in the same signalling section. Having obtained the signallers permission, both continued their journeys.

Wires crossed at South Wingfield On October 23, RAIB report 11/2023 was published following an incident at South Wingfield which involved a train travelling between Derby and Chesterfield. The incident occurred at 07:02 on 26 October 2022. The train, which was travelling at 100mph, unexpectedly encountered a signal displaying a red signal and was unable to stop. It passed the signal by about 750 metres and the driver called the signaller right away. Seventeen minutes later, the following train approached the signal which was by then showing a caution yellow aspect. After passing that signal © RAIB

RAIB’s report says that the incorrect signalling aspects were due to red and yellow aspect wires being crossed in a nearby equipment cabinet. The cables had been disconnected and then reconnected during engineering work the previous night. This had not been identified when the signal was tested after work was done. The report says that “testing was affected by a combination of time pressure, tester workload, and possibly by unfamiliarity with the configuration of the signalling equipment.” The report adds that “Network Rail had taken steps to assure signal maintenance testing was carried out by its own staff but

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Another signal passed at danger On 22 August this year a signal was passed at danger at Stafford Trent Valley No 1 Junction. At 16:42 a Freightliner locomotive on a test run between Nuneaton and Crewe passed a signal at danger (red) on the approach to the junction. It ran through the points and came to a stand at the junction where its position conflicted with the route set for another train. The locomotive did not derail, no-one was injured but damage was caused to the points. Another RAIB investigation is underway.

Loughborough Central Station accident

At 11:50 on Saturday 14 January 2023, a passenger alighting from a train at Great Central Railway’s

“drivers looking back along their trains.” A learning point is for signallers to be reminded of “the circumstances in which they should stop trains for examination.”

when working under time pressure; another addresses better management of lead testers workloads. The fourth is for Network Rail to ensure contractors maintenance testing is of the required standard and the fifth requires them “to provide testers with a means of recording the test steps when a signal’s aspects are tested.” Additionally, six learning points are listed. They are: the importance of signalling testers following process; ensuring managers and supervisors do not exert pressure even when work is overrunning; the third and fourth stress the importance of communication between drivers and signallers; fifth is a reminder about signalling equipment including track circuits being tested; the sixth is a reminder to follow up post incident checks with all drivers involved in a signalling irregularity.

Loughborough Central station fell onto a platform ramp and was seriously injured. The partially sighted man was unable to negotiate the step down onto the platform ramp. The platform was a mere two metres longer than the minimum distance needed to accommodate all the train doors. On that day “the train’s brakes were not performing in a consistent, predictable manner.” Measures implemented “had not controlled the risk of passengers using doors which were not adjacent to usable platforms.” The report also states that the Great Central Railway did not

RAILSTAFF NOVEMBER - DECEMBER 2023

TRACK SAFETY

minor injuries to the upper body, and head injuries. The RAIB investigation will look at the sequence of events, the actions of those involved, processes for train movements, training and competences of staff, depot train movement management, and underlying management factors.

Flying Scotsman collision

have effective processes for learning lessons from operational experience or any to support the identification, management, and monitoring of risk. The report makes three recommendations. First, Great Central Railway is to assess and control risk, learn from previous events, and ensure the needs of disabled passengers are considered. The second recommendation relates to auditing and assurance of risk management activities. The third is for the Heritage Railway

UK rail news as it happens.

Association, recommending “the provision of guidance on managing risks around the passenger / train interface at heritage railway stations.”

Member of staff struck by train in Bristol Depot

On 26 September, at St Philips Depot Bristol, a member of staff was struck by a train. The individual was responsible for shunting trains and was struck by one which had just left the main shed. The individual sustained serious injuries to the lower body,

Daily email update.

RAIB is also investigating the Strathspey Railway accident which occurred on 29 September at Aviemore station. Around 18:05 the Flying Scotsman steam locomotive collided with a set of passengers coaches at 7mph. Injuries were sustained by passengers and Strathspey staff but only one passenger and one staff member needed hospital treatment. There was no derailment but vehicles were damaged. RAIB’s investigation will include the management of staff involved, policies and procedures, injuries, damage caused, and underlying management factors.

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CORRECTION The article ‘Fatigue, fines, and a reopened investigation’ in RailStaff 298 (Sept/Oct), covered both the RAIB investigation and the separate Police Scotland, BTP, and ORR investigation into the fatal derailment at Stonehaven in 2020. The wording of the article gave the incorrect impression that these two investigations were linked. The RAIB investigation was independent and was solely focused on safety. RAIB played no role in the Stonehaven prosecution. The article has been corrected online. RailStaff apologises for this error.

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HEALTH+SAFETY

RAILSTAFF NOVEMBER - DECEMBER 2023

REPORT BY COLIN WHEELER

STRUCTURES EXAMINATION UPDATE:

PROGRESS MADE I

n the last edition of RailStaff I expressed disappointment at the lack of reportable progress following the exchange of correspondence on this issue of structures examinations between the chief executives of the Office of Rail and Road (ORR) and Network Rail. I am pleased that progress has now been confirmed.

Network Rail has advised that the agreed standard calls for six-yearly detailed examinations and an annual visual check for developing problems. I understand the process is for the examiner’s report to be submitted to Network Rail and for their engineer to review the report and make recommendations, which are then reviewed by an examining engineer.

Overdue examinations to be reduced

Network Rail kindly supplied me with more details. The process of examination and inspection is carried out in two parts. An examiner visits the site and inspects to evaluate the condition of the structure; a bridge, retaining wall, culvert, tunnel, or tunnel shafts etc. Examiners are typically looking to see where there has been deterioration and to form an opinion about defects which may lead to repairs being needed. Each report is then reviewed by an asset engineer who decides about repair or renewal and when work needs to be done. Doubtless, budget restrictions will result in a need to prioritise the urgency of repairs, and this will influence what work is deferred to a later date. This will always be the case.

Substantial recovery in 2024/25

Network Rail has fallen well behind with these inspections, raising the concerns of the ORR. The degree to which it has fallen behind varies between the Network Rail regions. I have been advised that overdue examinations have been reduced from 11% to just 3%. Sounds good, but there are approximately 30,000 bridge structures to examine, plus many other

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RAILSTAFF NOVEMBER - DECEMBER 2023

HEALTH+SAFETY

structures, so the quoted percentages equate to 3,300 overdue bridge examinations being reduced to 900. Add in tunnel shafts and other structures and there remains a significant number of overdue examinations. By the end of the 2024/25 fiscal year Network Rail plans to achieve “a substantial backlog recovery in both detailed and visual examinations”. They aim to be compliant by the second year of Control Period 7. Presumably, many structures will need additional inspections to confirm their ability to wait for deferred repairs.

More examiners and engineers

I asked if more trained examiners and engineers were needed. I was advised that the Network Rail regions are looking to employ more examiners to deal with the backlog. In 2021/2022 the regions introduced “new delivery arrangements”. They are “focussing on growing the size of their teams to be better able to handle examinations”. Many regions decided back in 2021/22 to increase the number of suppliers of examination services and this will contribute to the reduction of the backlog. Regions including the North West, Central, and Eastern need to manage a larger number of examinations which are delivered “in house”. Training academies for examiners have been established and these regions are “developing a pipeline of individuals who are trained and competent”. Overall, there is an ongoing increase in examiners.

Professional engineering competences

Experiences with the imposition of speed and axle weight restrictions (but only rarely line closures) led me to ask who within the Network Rail organisation has these responsibilities.

I was told that accountability for this decision making (and hence liability) lies with “the structures management team”. Also, to be used as is necessary, there are standard procedures set out in detail in Network Rail’s standard for Buildings and Civils Infrastructure which includes a specific subsection titled ‘Competence Management for Structures’. Where external suppliers of professionally competent people are used, their employers are required to ensure they have valid professional indemnity competence insurance. FACEBOOK.COM/RAILSTAFF | @RAIL_STAFF | RAILSTAFF.CO.UK

FEATURE

RAILSTAFF NOVEMBER - DECEMBER 2023

RETHINKING NEW YEAR'S

RESOLUTIONS: EMBRACING EMPATHY FOR MENTAL WELLBEING

ailway Mission’s Liam Johnstone ponders whether this yearly tradition is helpful or harmful, and considers an alternative.

As the clock strikes midnight on New Year's Eve, a wave of optimism sweeps across countless individuals worldwide. The air is filled with aspirations for change, self-improvement, and a fervent commitment to New Year's resolutions. Yet, beneath the surface of this enthusiasm lies a pervasive issue - one that often goes unnoticed until the resolutions start crumbling: the toll these resolutions take on our mental health. The tradition of setting resolutions stems from a desire for personal growth, whether it's adopting healthier habits, pursuing ambitious goals, or shedding unwanted weight. However, the manner in which we approach these resolutions can inadvertently become a breeding ground for self-doubt, stress, and anxiety when the envisioned changes don't materialise as expected. The typical January scenario plays out predictably: gyms overflow with eager new members, self-help books fly off the shelves, and promises of a ‘new me’ echo through conversations. But as the initial excitement wanes and the reality of maintaining these resolutions sinks in, many find themselves grappling with a sense of failure and disappointment, their mental well-being taking a hit in the process.

This phenomenon is not a testament to individual shortcomings but rather a reflection of the inherent difficulty in altering long-standing behaviours and lifestyles. The pressure to adhere rigidly to resolutions sets an unrealistic standard, often leading to a cycle of negative self-perception when they inevitably falter.

ANOTHER WAY © iStockphoto.com

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However, amidst this yearly ritual of self-imposed expectations, an alternative perspective emerges - one that shifts the focus away from selfcentric resolutions towards the powerful act of serving others. Consider for a moment the transformative impact of redirecting our resolutions towards acts of kindness, empathy, and altruism. Instead of solely fixating on personal milestones, what if our resolutions revolved around making a positive difference in the lives of others? Research and anecdotal evidence alike affirm that committing to actions benefiting others holds significant benefits for our mental health. Acts of

FEATURE

kindness trigger the release of oxytocin, the ‘feel-good’ hormone, promoting feelings of happiness, and fulfilment, and reducing stress levels. Moreover, the sense of purpose derived from helping others fosters a healthier perspective on life and one's own challenges. The beauty of resolutions geared towards others lies in their inherent achievability. Unlike weight loss or strict lifestyle changes, the impact of altruistic resolutions isn't measured by a number on a scale or a checklist of habits. Whether it's volunteering, fostering meaningful connections, or supporting a charitable cause, these resolutions offer a sense of fulfilment and accomplishment irrespective of the outcome, simply by the act of engaging in them. © iStockphoto.com

Additionally, these resolutions cultivate a sense of community and interconnectedness. They encourage empathy, understanding, and compassion— qualities that not only benefit those on the receiving end but also contribute significantly to our own mental and emotional wellbeing. Imagine a New Year's resolution to dedicate a few hours each week to mentoring a child, volunteering at a local shelter, or participating in initiatives that promote environmental sustainability. These commitments not only contribute positively to society but also provide a sense of purpose and fulfilment that transcends the fleeting nature of self-oriented goals. Moreover, embracing resolutions centred on others creates a ripple effect. Acts of kindness have a way of inspiring others,

fostering a collective spirit of goodwill and empathy, thereby creating a more compassionate and supportive community as a whole.

POSITIVE IMPACT As we embark on a new year, let us reframe the narrative surrounding resolutions. Instead of burdening ourselves with the weight of unrealistic expectations, let us embrace the transformative power of empathy and kindness. By committing to actions that uplift others, we not only enhance our mental wellbeing but also contribute to a world that thrives on compassion and understanding. After all, the most meaningful resolutions aren't just about changing ourselves but about positively impacting the world around us.

YOUNG RAIL PROFESSIONALS

RAILSTAFF NOVEMBER - DECEMBER 2023

S L A N IO S S E F O R P L YOUNINGGRDAEI VELOPMENTS EXCIT

OFESSIONALS R P IL A R G N U O Y E AIR OF TH BONNIE PRICE, CH EWS AND UPDATES. N ST E T LA E H T S U (YRP), GIVES

n an exciting development for the railway industry and, by extension, us young rail professionals, Network Rail has issued a call to arms for firms vying to secure the upcoming Reactive and Minor Works (RMW) framework renewal in the Wales & Western railway region. The highly anticipated framework, valued at an impressive £750 million, will encompass both reactive and emergency works to Building and Civils assets. It is set to launch on 1 April 2025, presenting a host of opportunities for young professionals aiming to make their mark in the sector. The framework, which promises to be a gamechanger for the region's railway infrastructure, will span an

initial five-year period, with the potential for a three-year extension. Divided into four lots, each with its own financial allocation, the framework is designed to facilitate efficient project management and ensure maximum impact. The breakdown of the lots is as follows: The procurement process for this prestigious opportunity is well underway, with applications set to open from 15 of January to 19 of February 2024. Aspiring firms are encouraged to prepare their submissions diligently, highlighting their expertise and track record in delivering successful projects within the railway industry. While this tender race undoubtedly carries tremendous significance for the railway industry as a whole, its impact on the careers of young professionals cannot be understated. Aspiring engineers, project managers, and construction experts can look forward to gaining invaluable experience and contributing to the development and maintenance of vital railway infrastructure. The framework's long-term nature and potential for extension provide a sense of stability and longevity rarely seen in the industry. This offers young professionals a unique chance to establish themselves and build sustainable careers, while also contributing to the advancement of the Wales & Western railway region. The railway industry has always been an attractive field for young talent, and the upcoming £750 million framework renewal is set to further enhance its appeal.

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Bonnie Price.

YRP ANNUAL DINNER Since its launch in 2010, YRP has consistently impressed with its annual Black-Tie Dinner, a celebration of the achievements of young talent in the rail industry. As we prepare for another unforgettable event, industry leaders eagerly anticipate an evening of networking, camaraderie, and celebration. This grand celebration not only honours rising stars but also facilitates connections, partnerships, and idea exchanges among professionals and industry leaders. Don't miss this opportunity to network and make an impact. Secure your table or ticket by contacting awards@youngrailpro.com. Availability is limited, so act quickly to reserve your spot (Note: there is an early bird discount on tables of 10 until 31 December). We are thrilled to announce that CPC Project Services proudly sponsors YRP's Annual Dinner for 2024. Steve Mole (pictured left), CPC managing partner said: “As an industry veteran with nearly 30 years of experience, we at CPC recognise the immense potential of the next generation of professionals who are shaping the future of rail. The dawn of this generational talent promises to be an exhilarating time for the industry, particularly in the vibrant East London, where this year's dinner will take place. “Join us as we raise our glasses to the exceptional achievements, unwavering commitment, and boundless passion of these emerging stars. The YRP Annual Dinner is not just an event; it is an opportunity to immerse yourself in the energy and excitement of a thriving industry while forging connections that last a lifetime. Secure your place today and get ready to be part of an unforgettable evening that will leave you inspired, motivated, and connected.”

NEW AWARDS This year, the prestigious event introduces three exciting new awards, joining the esteemed lineup of accolades that celebrate the remarkable contributions and accomplishments of professionals at every stage of their careers.

RAILSTAFF NOVEMBER - DECEMBER 2023

YOUNG RAIL PROFESSIONALS

Taking place at the Troxy (pictured right), a Grade II-listed Art Deco gem located on Commercial Road in London, with a rich history dating back to its inception as England's largest cinema in 1933, Troxy continues to captivate audiences with its grandeur and timeless appeal. In 2006, it was reborn as the vibrant event space that stands today, honoured with Grade II Listed status in 1991. YRP has meticulously curated a selection of eight prestigious accolades that highlight excellence and passion within the industry. These are: 1. Young Rail Personality of the Year 2024 (New for 2024) 2. Distinguished Service Award (New for 2024) 3. Young Rail Professional of the Year 4. Apprentice of the Year 5. Mentor of the Year 6. Young Rail Professionals' Employer of the Year (SME) (New for 2024) 7. Young Rail Professionals' Employer of the Year 8. Young Rail Professionals' Volunteer of the Year Acknowledging young professionals and mentors fosters a culture of excellence and continuous improvement. Nominating deserving individuals honours their achievements and inspires others. The Awards showcase the skills, dedication, and passion of young rail professionals. The nomination process serves as an opportunity to shine a spotlight on those who have gone above and beyond, by sharing their stories and celebrating their accomplishments, we inspire future generations and create a supportive environment where young professionals can thrive. To submit your nomination, please follow the guidelines below: • The closing date for entries is Monday 8 January 2024. • Nominees do not need to be YRP members. • Each person can only be nominated for one award. • YRP committee members are not eligible for nomination, except for the 'Young Rail Professional Volunteer of the Year' award.

NOMINATE NOW

When submitting your nomination, please provide a concise and compelling overview of your nominee's achievements, aligning them with the award criteria. To ensure fairness and efficiency, please limit your submission to a maximum of 400 words. By participating in the nomination process, you contribute to the celebration of exceptional talent, dedication, and innovation within the rail industry. Moreover, you provide deserving individuals with the recognition they truly deserve. The icing on the cake for the winners of the Young Rail Professional Awards 2024 is a prestigious trophy that serves as an enduring symbol of their remarkable accomplishments. Together, let's celebrate excellence and inspire future generations to reach for the stars. For more information on the nomination process or to submit a nomination, please visit www.youngrailpro.com/page/yrp-awards-nomination. FACEBOOK.COM/RAILSTAFF | @RAIL_STAFF | RAILSTAFF.CO.UK

RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

RAILSTAFF AWARD STARS OF THE INDUSTRY

n Thursday 30 November, the great and good of the Rail Industry gathered at Birmingham’s NEC for the RailStaff Awards 2023.

After another eventful 12 months for Rail, all were there to celebrate the outstanding efforts of the industry’s exemplary employees, who go above and beyond to keep the nation moving. Following a triumphant return in 2022, the night was an even more spectacular event. Attendees were amazed by the electrifying entertainment on offer and the outstanding quality of the night’s finalists. From rail managers to customer service assistants, apprentices to training managers, the full breadth and depth of job roles were represented at the Awards. A record-breaking 144,000 votes were cast to decide who would be in the running for the night’s prizes.

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AN EVENING TO REMEMBER The RailStaff Awards has become more impressive with each passing year, and the night saw a party like no other. The evening’s theme was ‘Effervescence’, a celebration of everything that oozes glitz and glamour, and attendees did not disappoint, dressing to the nines for a night of indulgence. Guests were dazzled by astounding aerial performers, heartstopping high wire acts, fearless fire dancers, and a captivating grand finale. Star of TV and radio Gethin Jones compèred the evening’s events, guiding guests through the night with his easy charm, making the special night all the more memorable. A firm family favourite, Gethin started his career on Wales’ S4C before taking on the iconic role of Blue Peter presenter. Since then, he’s appeared in countless high-profile shows entertaining the nation.

DS HONOUR Once every category winner had collected their award, the night got into full swing, with after-dinner entertainment extending the party into the small hours. Throughout the evening, guests were welcome to make a memento of the occasion at the photo booth, sponsored by RailwayPeople.com. The evening was another huge success for the RailStaff Awards, which have been running since 2007. Adam O’Connor, managing director of Rail Media, said: “It’s been an absolute pleasure to once again host the rail industry at the RailStaff Awards. It’s the industry event of the year and the feedback we’ve received has been incredible. “My thanks go out to our sponsors and supporters, without whom we’d be unable to put on such a fantastic show. Thanks also to our panel of judges and the whole team at Rail Media for their exceptional efforts in staging this wonderful event.”

THANK YOU

The RailStaff Awards would not be possible without the support of some very special groups. We would like to express our gratitude to all those who recognised their colleagues’ contributions and took the time to nominate. A huge thank you also to our judges, everyone who voted, and all those who attended the ceremony. The RailStaff Awards also thanks its sponsors: Amulet Security, Bodyguard Workwear Ltd, Broadhead Global, BTTC, c2c (Trenitalia c2c Ltd), City & Guilds Training, Deploy Recruitment Group,

Freightliner, GeoAccess, GTR (Govia Thameslink Railway), Inspire (Structures) Ltd, Keolis, Quattro Group, Rail Delivery Group, RailwayPeople.com, Rail Media, ReadyPower Group, Rhomberg Sersa Rail Group (UK), Samaritans, Telent, Train'd Up Railway Resourcing Ltd, Transport Benevolent Fund (TBF), and TSO. Event organiser Gemma King said: “Once again we bring another memorable RailStaff Awards to a close. We hope everyone enjoyed a thrilling evening. Congratulations to all of the evening's winners - you’ve more than earned your trophies and your place in RailStaff Awards history.”

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

RAILSTAFF AWARDS INSPIRE INDUSTRY NEWCOMERS

mital Dhake of Alstom has been awarded Apprentice or Newcomer of the Year at the 2023 RailStaff Awards.

Since joining the rail industry in July 2022, Smital has made an enormous impact, quickly establishing collaborative relationships, achieving IRSE competence, and delivering safetyrelated works in record time. She has helped to develop team members and create a more inclusive working environment. Smital has been an inspiration to her team, thanks to her positive attitude, firm grasp of the technical aspects of design, and her willingness to take on challenging tasks. As well as impressing her colleagues, Smital is an enormous inspiration to young women thinking of pursuing a career in engineering or STEM. She uses her own time to visit schools, promoting careers in engineering and sustainability. “This award means so much to me,” she said. “It will inspire me to keep up the hard work, and I hope it also inspires others who are new to the industry. I’m truly grateful for everyone who has helped me through my journey. I’ve had wonderful mentors, colleagues, and managers. I’m truly honoured.”

The Apprentice or Newcomer of the Year award was sponsored by City & Guilds Training. City & Guilds is the UK’s leader in skills development and apprenticeship schemes. As a registered charity and Royal Charter Institute, City & Guilds has worked for over 145 years with people, organisations, and economies to help them identify and develop the skills they need to thrive. Andy Moss, chief customer officer at City & Guilds, presented the Award. “This award embodies the work we do at City & Guilds,” said Andy. “Apprenticeships offer an amazing pathway for learners from all walks of life to gain the skills and knowledge needed to build great careers in the rail sector. Huge congratulations to everyone recognised in this year’s awards!”

Winner

Smital Dhake, Alstom.

Highly commended

Lucy Robinson, Faithful+Gould. Kalen Ruddock, Alstom.

CLEAR COMMUNICATIONS CARRY THE DAY Our rail network is kept running safely by many talented teams and individuals who don’t often get the praise they deserve. The Digital Railway Person or Team Award celebrates these behindthe-scenes heroes and highlights their critical work. This year, Scotland’s Railway Communication Team received the Digital Railway Person or Team Award for their monumental efforts in keeping the public up to date with the latest information during the Autumn’s storms. The severe weather that hit Scotland between 6-8 October 2023 caused line closures and damage for several days, but ScotRail was met with almost universal praise and support from the public. All those involved at Network Rail Scotland and ScotRail gave a stunning display of how to look after people during disruption. The outstanding communication teams at Network Rail Scotland and ScotRail

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went over and above to provide passengers and staff with information, updates, and visuals. Their actions ensured the decisions taken by leaders were fully appreciated, understood, and supported. “It’s great to win, and it’s nice to know that the work we’re doing is being noticed and recognised, said Ciaran McGilp, Senior Media Relations Manager at Network Rail. “Going forward, we’re going to continue the great work we’re doing between ScotRail and Network Rail to keep everyone informed of what’s happening, through whatever channels are available.” Thales Ground Transportation Systems UK was C proud to support this year’s Digital Railway Person or Team Award. Thales GTS provides technology M and services to rail infrastructure providers and Y operators globally and is a leader in providing CM signalling systems to ensure the safety of passengers and freight operators. Among other MY solutions in the UK Thales provide safety systemsCY including Train Protection Warning System CMY (TPWS), the system that operates much of the tube and the DLR and the national real time train K information system that powers the various station and online applications to help passengers plan and keep up to date with their journey.

Winner

Scotland's Railway's Communication Teams, Network Rail Scotland / ScotRail.

Highly commended

Rebecca Meechan, Network Rail. Dean Bolton, Transport for Wales.

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

SELFLESS ACTS TO IMPROVE LIVES

ark Fielding-Smith of AtkinsRéalis is a force of nature when it comes to charitable work and raising money for causes close to his heart. He was certainly a worthy winner of this year’s RailStaff Award for Charity.

The Railway Children is of particular importance to Mark, and during his time in the rail industry he has had a leading role in raising over £150,000 to help the charity keep vulnerable children off the streets. He is the visionary and pioneer of the Ride the Route charity bike ride – a three-day bike ride involving several organisations from the East Coast Digital Programme cycling over 350km along the East Coast Mainline route. On top of this, he has also led the Ride the Route Gala Dinner – another very successful event which is now a yearly occurrence. “I can’t tell you how happy I am. This award means so much to me and the team that have made this happen. It’s been two emotional, incredible years creating something new that will run year-onyear for the Railway Children, doing so much good for vulnerable children.

Our purpose is to create a simpler, better railway for everyone in Britain.

RDG is proud to support the RailStaff Awards Charity Category 2023. Congratulations to all those nominated.

raildeliverygroup.com

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“I’d like to give my deepest thanks to Rebecca O’Donnell who nominated me, and who has been an exceptional supporter of the charity and given up so much time to make it all happen.” The Award for Charity was sponsored by the Rail Delivery Group, which works on behalf of the rail industry to create a simpler, better railway for its customers.

Winner

Mark Fielding-Smith, AtkinsRéalis.

Highly commended

Susan Temple, ScotRail. Alex Garnett-Scherer, Transport for London.

SOCIAL MEDIA SAMARITAN The Samaritans Lifesaver Award, recognises workers who have used all their communication skills and training to help protect a life on the rails. Megan Moore from ScotRail took home the prize this year. Megan was awarded for her quick thinking when she spotted a worrying message on social media, from an unknown member of the public. The message was from a man who stated that he wanted to apologise to an unspecified train driver, and hoped they would recover quickly. Megan engaged with the man via social media and asked if he wanted to talk. At this point, he specifically stated that he intended suicide. Megan immediately applied training she had received from the Samaritans Managing Suicidal Contacts course. As well as

raising the alarm to the main control centre to put a caution on the line, she also spoke directly to the staff at the station. She requested that they conduct a welfare check, and they found the man on the tracks. Thankfully, an incoming train was brought to a stop and the man was taken to a place of safety. Her actions without doubt saved the man’s life. “I’m really overwhelmed,” said Megan, speaking at the Awards. “There were so many people up for this award, who were all equally as deserving. I’d like to thank Nick McGuirk for nominating me, and my colleagues at the station who acted on the information I gave them.” Samaritans is available day or night, for anyone who’s struggling to cope, and who needs someone to listen without judgement or pressure. It works tirelessly to reach more people and make suicide prevention a priority. Jason Alexandre, Network Rail Training Officer at Samaritans, and presenter of the Award, said: “Megan absolutely stood out at these Awards. To be able to listen to someone in need over social media, coordinate people to a location, stop a train, save a life, and do it all in a calm, collected manner, demands exceptional skills. We’re so proud to sponsor this award. Thousands of people are saved on our railways each year and the individuals behind this all deserve recognition.”

Winner

Megan Moore, ScotRail.

Highly commended

George Mitchell and Harry Jordan, Amulet Security/Northern. Fazakerley Station Team Station Retailers, Merseyrail.

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

COMPASSION, PROFESSIONALISM, AND GREAT CUSTOMER SERVICE

utstanding customer service is at the heart of any successful company. Clients return to companies which surpass their expectations. They also spread the good word, driving more business in return. The Customer Service Award recognises the teams and individuals who go out of their way to deliver customer satisfaction. This year’s award was sponsored by Readypower Rail Services, a specialist rail and infrastructure services provider and operated asset hire business, complemented by a specialist civil engineering division. With extensive knowledge and understanding of the UK’s regulated infrastructure and operated asset hire, Readypower provides dynamic solutions underpinned by a tradition of customer service and outstanding reliability. On the night, Jonathan Louis from Southern Rail was singled out a customer service star. Jonathan is an exceptional OBS, who carries out his duties passionately. He possesses great interpersonal skills which he uses daily while on shift. He is patient, has a positive attitude, and is always smiling. His announcements are entertaining and informative, brightening up even the dreariest journey.

Jonathan has also shown great compassion and professionalism when dealing with passengers who are going through difficult times. He surely deserved this recognition for his outstanding dedication and exceptional service. “I’m ecstatic right now, said Jonathan. I’ve helped a lot of vulnerable people in my time and this award is for all of them. I’d like to thank my family – my beautiful wife and kids – and all of those who have supported me. I’d also like to thank all the people I have helped over the years. As much as I have helped them, they’ve helped me in return, often without knowing it.

Winner

Jonathan Louis, Southern Rail.

Highly commended

Wahsim Safiedeen, MTR Elizabeth Line. Gentian Kala, Land Sheriffs.

THE LIFEBLOOD OF THE INDUSTRY The Transport Benevolent Fund CIO (TBF), stepped up once again this year to sponsor the Station Staff of the Year Award. The non-profit-making membership charity provides relief from hardship and distress among those who work in (or are retired from) the public transport industry and its related services. TBF is here to help out when things aren’t going so well, offering a wide range of benefits including health, welfare, and financial support, including a

The UK's Specialist The UK's Specialist Rail and Infrastructure Rail and Infrastructure Services Provider Services Provider Readypower is proud to sponsor Readypower proud to sponsor the CustomerisService Award the Customer Service Award at this year's RailStaff Awards at this year's RailStaff Awards For general enquiries, contact: For general enquiries, contact: info@readypower.co.uk info@readypower.co.uk 0118 9774 901 0118 9774 901

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comprehensive range of complementary therapies, legal advice, convalescence and bereavement grants to its members and their dependants. Rob Jones, chair of trustees at TBF said: “When it comes to passengers travelling around the country and their

communities, station staff are the lifeblood of the industry. Sponsoring this award is so important to us at TBF.” The award celebrates hard working, respected, and well-loved staff who help both colleagues and customers have a better experience at their station. This year, the St Pancras International Station Team, from Network Rail High Speed, was rewarded for their work. “It is people like the incredible team at St Pancras International who keep Britain’s stations running. Operating on the frontline in all weathers in a station environment is a difficult, challenging, and often thankless job. While they make a difference every day, on one particular day the team reacted with exceptional professionalism and expertise to a number of major medical incidents. By putting their training into practice, acting calmly and professionally throughout, their quick thinking safeguarded passengers and colleagues alike. “It’s been a challenging few years for the rail industry and for the team, but I’m so proud that as a team pulled together on this specific incident and delivered a great service for all of our passengers. We dealt with the incident in a calm and professional manner, and that’s all I can ask for from the team.”

Winner

St Pancras International Station Team, Network Rail High Speed.

Highly commended

Shafizul Hussain, Network Rail. Angela Milton, Greater Anglia.

All about people people working in public transport... people like you!

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

THE POWER OF TEAMWORK

he Depot & Freight Staff Award rewards those who are amazing at their job in or around the depot or within the freight sector. Whether tackling logistical or transport challenges or managing tricky situations and incidents at their depot, these individuals all deserve our applause. GB Railfreight’s Felixstowe Operations team was honoured to take home the award this year. Since last year, the team has completely transformed its performance. The Felixstowe team service had been one of GB Railfreight’s best performing teams, moving 300,000 containers a year with an annual turnover of £100 million, but more needed to be done to ensure that ground staff felt supported with their wellbeing, workload, and development. Mike Flatt and David Kidd have driven this change, with Mike moving across from Operational Manager to Operational Standard Manager, and David promoted from Train Manager to Operations Manager. This enabled Dave to concentrate on performance issues and working with the Port of Felixstowe, with Mike then concentrating on the training and standards. They swiftly set about reviewing the recruitment process,

drawing on a strong talent pool, so they could select the very best candidates. Mike and Dave have listened to ground staff about their concerns around health and wellbeing, and established an upskilling program to enhance the development of ground staff. These changes have led to a significant reduction in staff absence and much-improved team performance. To help improve efficiency and procedures, Mike and Dave implemented a Yard Shift Supervisor (YSL) role, to refine working practices and shift management across the Felixstowe operation. Overall, these performance improvements have enabled the operations team to implement new business more efficiently and adapt swiftly to new opportunities. “We are very surprised by this,” said GB Railfreight’s David Kidd. “We’ve had a few nominations tonight but didn’t expect to come away with an award. We’re very pleased though and, for the whole team, it’s very well deserved.” The Depot and Freight staff award was sponsored by Keolis, the UK’s largest private operator of light rail services. Keolis maintains and operates London’s Docklands Light Railway, Manchester’s Metrolink, and Nottingham Trams. In UK heavy rail it also has a joint venture agreement for the GTR.

Winner

GB Railfreight Felixstowe Operations Team, GB Railfreight.

Highly commended

Josh Webster, Freightliner. David Jenkinson, DB Cargo UK.

A SMALL TEAM WITH A BIG HEART

Congratulations to all the Railstaff Awards 2023 winners ! Our people are our priority

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The Rail Team of the Year Award honours those teams which have delivered a project whilst overcoming significant challenges, or whose concern for colleagues and customers in difficulty is absolutely outstanding. The ScotRail team at Johnstone Station came out on top this year. Johnstone train station is one of the busiest on the ScotRail network. It lies 15 minutes from Glasgow on the Glasgow-toAyr mainline. The staff at Johnstone support not just the local community, but communities

across Strathclyde. They’re passionate about their station and community, and are very proactive with helping out. Over the years they’ve supported many local local projects including Woman's Aid and Turning point, and they continue to provide pyjamas for children on behalf of the Provost of Renfrewshire. “We are absolutely gobsmacked, totally overwhelmed,” said the team. “If anybody ever needs anything or any help, we’ll make sure we get it them. We are a just a small station, but we have the biggest heart. We’d like to thank the whole community.” The Rail Team of the Year Award was sponsored this year by Train’d Up, a leading national provider of apprenticeships and work-based learning solutions. Whether you’re an employer seeking to recruit an apprentice, or a young person seeking an apprenticeship, Train’d Up is there to support you. “We're absolutely delighted to sponsor this award,” said managing director Alan Wilson. “There are so many good people in this industry and as an organisation that works with them on a daily basis, it’s just fantastic to be part of the RailStaff Awards.”

Winner

Johnstone Station Staff, ScotRail.

Highly commended

Serrano Safeguarding Team Working on Operation Beach, Amulet Security. DC Lines Resleepering Alliance, Network Rail.

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

CHAMPIONS OF RECRUITMENT AND DEVELOPMENT

etwork Rail’s Erin Gray had cause to celebrate at this year’s RailStaff Awards, taking home the prize for Recruitment & Talent Acquisition Person or Team of the Year.

Since joining Network Rail, Erin has faced and conquered significant challenges. She was entrusted with a pivotal role in a comprehensive modernisation program, which included taking charge of a demanding recruitment initiative across four delivery units in the North & East route; leading the delivery of Promotional Assessment Centres as the first phase of the modernisation program; and collaborating with key stakeholders to recruit a newly formed rostering team. Erin possesses an unparalleled depth of knowledge when it comes to the multitude of contract types, tailor-made requirements for unique roles, and the intricate web of terms and conditions. Her ability to navigate this complex landscape is truly remarkable. However, what truly distinguishes Erin is her extraordinary interpersonal skills, which have enabled her to swiftly forge meaningful relationships with her customers.

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“I’m shocked,” said Erin on the night, “I’m totally overwhelmed. It’s been a huge team effort and it’s been a great program to deliver and I’m very, very proud. I’d like to thank my manager Richard Chongtham who nominated me, and the HR team who’ve helped me over the last six months with this programme. The award was sponsored this year by c2c, the awardwinning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. One of the UK’s most punctual and most popular train operators, c2c has won 15 industry and corporate awards in the past five years. Stuart Browning, Safety Sustainability, & Compliance Director at c2c, presented the award. “The railway is powered by its people,” he said, “and we rely on individuals like Erin to bring others into the industry who do amazing things every day. It’s such an important part of what we do as a business, and people like Erin make such a difference.”

Winner

Erin Gray, Network Rail.

Highly commended

McGinley Support Services Apprenticeship Team, McGinley Support Services. Central Resourcing Team, Siemens Mobility Limited.

SUPPORTING THE LEARNING JOURNEY Learning and development is a critical part of life in any industry. All new employees need training, not just to do their jobs but on the safety aspects of what they will be required to do. Then there is career development. All staff expect to progress through their careers, picking up new skills, and facing new challenges. Chris Crawley and the City and Guilds Impact Team were proud to receive this year’s Learning, Development & Investing in People Award. The City & Guilds Impact Team is committed to helping people into a job, on the job, and into the next job. From being pioneers of rail traineeships

through to supporting ex-offenders into the rail sector, the team goes above and beyond to equip individuals with the skills needed to succeed. Chris lives and breathes the journey of learners entering the Rail Industry. He works closely with employers ensuring that course contents give the learners the best opportunity and continues to support learners once they have completed their course. “I’m absolutely gobsmacked,” he said. “Words can’t describe how I’m feeling at the moment. I want to thank everybody at City & Guilds, everyone at Intertrain, everybody that I work with, my family, kids, everyone. “We’ve been able to change people’s lives and give them an opportunity to gain training and employment. The employers themselves should be recognised for helping individuals who may not have a job and supporting them to go on and build a career.” Tony Kearns, Managing Director of award sponsor Rhomberg Sersa, presented the award. As a leading international railway construction company, Rhomberg Sersa is aware of its responsibility towards people as well as towards resources and the environment. That's why it does everything it can to constantly optimise the railway infrastructure - with innovative concepts, high-quality solutions, and the use of state-of-the-art technologies.

Winner

Chris Crawley and the City & Guilds Impact Team, City & Guilds Training (Intertrain).

Highly commended

James Beckingham, GTR. Alina-Florentina Lighean, AtkinsRéalis.

Enabling Future Mobility

Rhomberg Sersa Rail Group // Rhomberg Sersa Rail Group is one of Europe’s leading railway contractors offering a comprehensive range of

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RailStaff Awards 2023

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

HEALTHIER AND HAPPIER LIVES

he health and wellbeing of employees is a critical concern for the rail industry. Physical and mental health problems can have the same devastating impact and for this reason the RailStaff Awards celebrates those who seek to protect and support their colleagues.

The Health & Wellbeing Award is for those who have gone the extra mile to promote good practice. It rewards the innovative and proactive activities that enable rail staff to lead healthier and happier lives. In the face of tough competition, Railway Mission’s Chaplain Team received the award on the night. Through its innovative and proactive initiatives, the Railway Mission Chaplain Team has not only promoted excellent practices but has also transformed the lives of countless individuals within the railway industry. Railway Mission’s remarkable contributions around health and wellbeing have made a profound impact on the physical and mental health of railway employees, enabling individuals to lead healthier and happier lives, and ultimately saving lives within the industry. “Winning this award demonstrates that the industry values what we do, even though there is so much that we can’t tell people because of confidentiality,” said executive director Liam Johnston. “It’s great that we’re recognised, and that people really do

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appreciate the support that we provide.” The award was sponsored by Govia Thameslink Railway (GTR), the UK’s largest rail company, which operates Southern, Thameslink, Great Northern, and Gatwick Express services. Health, Safety & Security Director Samantha Facey presented the award. “I’m delighted that the Railway Mission Chaplain Team won the award tonight,” she said. “The work they do is so important to the entire industry. “The railway industry is recovering from the events of the past few years and there are people out there really struggling. Railway Mission thoroughly deserves all the high praise for the work it does. These people really are the unsung heroes.”

Winner

Railway Mission Chaplain Team, Railway Mission.

Highly commended

Stuart Young, Iain Perry, and Rik Mostert, GTR. Sheree Whetren, South Western Railway.

CELEBRATING SAFETY SUPERHEROES Safety of customers and staff is high priority, and the Safety Person or Team Award recognises the people who strive to ensure that everyone gets home safe and well at the end of the day. Southern Rail Enforcement Officers Bridget Nolan and Jeremy Rogers celebrated success at this year’s RailStaff Awards ceremony. Bridget and Jeremy were nominated for their Multi Establishment, Safety, Security and Guidance Event (Message). This idea was formed after a walk around London Bridge station. As Rail Enforcement officers (REO) they understand the many different issues passengers face, and repeatedly deal with issues such as begging, homelessness, street drinking, vulnerable people, mental health, and county lines. “We really appreciate this,” said Bridget. “We’ve put in a lot of hard work over the last six

months creating this brand-new initiative. It hasn’t just been us, it’s been our team leaders, our managers, and lot of other people who have helped us. It’s all about giving a people a voice.” Amulet Security was well placed to sponsor this year’s award. Amulet is a specialist intelligence-led security partner, providing a complete suite of security services for organisations looking for solutions more tailored to their needs. It combines industry-leading technology with its highly trained personnel to provide security that helps organisations operate smoothly with minimum disruption. Tracey Cheung, Head of HR at Amulet Security presented the award. “We’re honoured to have been involved in the RailStaff Awards,” she said. “It’s so important to acknowledge the individuals who ensure the safety of travellers every single day. It’s great to have met so many amazing people tonight and recognise all the good they’ve been doing.”

Winner

Bridget Nolan and Jeremy Rogers, Southern / GTR.

Highly commended

Samaritans Rail Team, Samaritans. Station Operations Team, South Western Railway

Keeping rail security on track Our dedicated rail teams have invaluable experience and knowledge of the rail sector and offer rail-specific solutions tailored for each client. For further information contact: 0844 2252121 email: info@amulet.co.uk

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

MEETING THE CHALLENGE

ngineers provide the insight and expertise to drive the projects and systems on which the rail network relies. That’s why the Rail Engineer of the Year award is one of the RailStaff Awards’ most coveted prizes.

This year, the award went to David Millar from Balfour Beatty VINCI. David was in charge of managing the design and works for the West Coast Mainline Bridge and South Staffordshire Line Bridge which took place over the summer. Both were very challenging projects with tight deadlines, but they were both delivered on time, and with the highest standards of health & safety. All members of both teams were grateful for working with David and learning so much during both blockades. Not only about how construction and engineering works, but also how to support and respect one another. “I’m ecstatic, this is fantastic. It’s not just me who’s won tonight, a whole crowd of people have contributed to this, and I’m so pleased to be here with them tonight.” Bespoke Asset Management company GeoAccess returned to support the award for the second year in a row. Established in 2014 to address the need for inspections on difficult access sites in the

rail sector, GeoAccess works nationwide covering a broad range of industries. Utilising its highly experienced Geotechnical and Structural Engineers coupled with UAVs, ROVs, Rope Access, and Confined Space Techniques, it looks at every job holistically. By using tried and tested methods as well as implementing highly innovative cutting-edge techniques, it delivers the most efficient, cost-effective solution to its client’s needs. Mark Coleman, GeoAccess managing director, presented the award. “The Rail Engineer of the Year – you can’t get a better award than that!” he said. “We’re really proud to support the award - it’s such an important thing to celebrate our industry. What more can I say !?”

Winner

David Millar, Balfour Beatty VINCI.

Highly commended Naresh Kumar Kalra, AtkinsRéalis. Janine Bootland, Amey Consulting.

SHOULDERING THE RESPONSIBILITY

Asset Management Specialists

PROUD SPONSOR OF RAILSTAFF AWARDS

• Asset Inspections • Access Solutions • Ground Investigation • Enabling Works

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Making the network run smoothly is everyone’s responsibility, but the onus of meeting budgets and deadlines falls on the shoulder of managers. It can be a tough task, and the RailStaff Awards recognises these hardworking heroes. This year, the Rail Manager of the Year Award was sponsored by maintenance, design, and construction specialist, TSO. With more than 90 years of experience, TSO prioritises innovation and the development

of synergies between its own area of expertise and the complementary professions of parent group NGE, enabling the group to offer a self-delivery service for the most technically demanding projects. The work of its core business serves rail networks, highspeed rail line projects, and urban networks, such as metro and tramway systems. It also offers specialist services, such as topographic studies, rail industry software development, the rebuilding of mainline and shunting locomotives, and rail safety. Rhiannon Price, Operations Director at BTTC infrastructure, came out on top at the RailStaff Awards 2023. Valued by her employees and clients alike, Rhiannon has been a key driver in developing and establishing her company’s ethos. She is passionate about ensuring that staff understand the company’s values and is a perfect role model for how these are embedded by driving excellence, supporting and developing others, and seeing every task through to completion. She also has the unique ability to notice when the team needs a boost and acts upon it instantly. “I’m blown away,” said Rhiannon, “We’re an SME that’s only seven years old. We’re a principled, progressive organisation and people mean the world to us. We want to increase investment in the workers of the railway, and by doing that we’ll change the industry.”

Winner

Rhiannon Price, BTTC.

Highly commended

Bernadette Miamo, South Western Railway. Satty Potiwal, South Western Railway.

A COMPANY ON A HUMAN SCALE

Proud Sponsors of the

RAIL MANAGER OF THE YEAR AWARD TSO develop, design and deliver rail systems renewals and railway enhancement projects across the UK, from London to the Scottish Border. Being a part of The Central Railway Systems Alliance provides us with the unique chance to be involved in some of the UK’s most exciting projects, with a variety of work that is a fantastic opportunity for career development.

www.tso.fr/en

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

WORKING FOR A BETTER TOMORROW

ike many others, the rail industry is still getting to grips with including and representing society’s wide array of cultures, ethnicities, genders, sexualities. This work is being carried out by some very special individuals, and the RailStaff Awards recognises their efforts.

Freightliner, sponsor of the RailStaff Award’s HR, Diversity and Inclusion Award, places great emphasis on improving diversity, equality, and inclusion across its business areas. In recent years, new executives have helped to change the mindset of the business and an understanding that improving diversity improves decision making and allows for a more balanced approach to doing business. In less than two years, Freightliner has increased its female executive members from one to three, including its CEO (interim appointment). Freightliner has also developed a Diversity, Inclusion, and Cultural awareness programme for all managers and leaders, which will be cascaded to all employees during 2023/2024. It is hoped this will help transform behaviours and influence cultural change allowing for a more inclusive environment. Paul McGunnigle-White, treasury manager and diversity and inclusion lead at Trenitalia c2c, was honoured with the HR, Diversity and Inclusion

Award on the night of 30 November. Paul exemplifies all the right behaviours for someone trying to drive inclusivity within the railway. One of his key strengths is his humility in acknowledging where he doesn’t have knowledge on a subject, and he’s not beyond asking questions to learn more about it. Paul has formed very strong relationships with colleagues across c2c, and this has helped him deliver real change and raise challenging conversations that will ultimately take the organisation forward. “I’m really overwhelmed,” said Paul on receiving the award. “It’s so nice to feel recognised for something that you’re passionate about. I really want to thank everyone at the EDI Charter. They’ve helped me so much and given me the opportunity to collaborate with so many different people. I particularly want to thank the whole HR team at c2c and Abu Siddeeq, customer experience director, for inspiring me to just run with the role.” Freightliner’s Tim Shoveller presented the award. “When it comes to diversity and inclusion, the rail industry still has a lot to do, and I’m really proud that Freightliner recognises that,” he said. “We’ve got more to do ourselves, but recognising Paul’s contribution tonight is really important for all of us.”

Winner

Paul McGunnigle-White, Trenitalia c2c.

Highly commended

Lorraine Mhonyera, Network Rail. Hull Trains HR Team, Hull Trains.

A GREENER FUTURE

PROGRESS AND DEVELOP WITH FREIGHTLINER Join a Winning Team! We are proud to foster a culture of equity, respect and opportunities for all! Proud to sponsor the HR, Diversity & Inclusion category at the RailStaff Awards 2023

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The Sustainability & Net Zero Person or Team Award celebrates those who have demonstrated an unwavering commitment to the environment, climate action, and achieving net-zero. In an era where ecological concerns are paramount, the award honours those who have taken extraordinary steps to reshape practices, policies, and perspectives, forging a path toward a greener future. Green Travel Pledge at Rail Delivery Group (RDG), came away with prize at this year’s RailStaff Awards. The Green Travel Pledge is a rail industry initiative to provide detailed, accurate, and reliable carbon emissions data at the point of sale, to help businesses demonstrate the environmental benefits of switching to rail for business travel. RDG aims to empower businesses and business travellers to choose rail as a green option over more- polluting methods. Its

team has worked tirelessly to create an industry benchmark for carbon measurement of business journeys by rail. “The award for Sustainability & Net Zero Person or Team of the year is an amazing achievement for Green Travel Pledge, which is a rail industry initiative commissioned on behalf of the business travel industry and community,” said Jacqueline Starr, chief executive of Rail Delivery Group. "It is a great step forward in sustainability in rail for the future.” The award was sponsored this year by global health and safety leadership consultancy, Broadhead Global. Broadhead Global transforms business performance and results, now and for the long term through health, safety, and wellbeing. Using targeted, expert consulting and training, we empower business leaders and their teams to elevate performance, cultivate a resilient business culture, and drive holistic transformations that align with long-term environmental and social sustainability goals. “We are honoured to sponsor this award to celebrate sustainability, both in terms of the environment and people,” said Katy Broadhead, Broadhead Global’s Business and Strategy Director. “The RailStaff Awards are a very special occasion but are essential in recognising the people who work every day in a very dynamic environment. It also gives those people a chance to celebrate their achievements together – the passion they have for what they do and the support they give each other is just incredible.”

Winner

Green Travel Pledge, Rail Delivery Group..

Highly commended

Shrewsbury Delivery Unit Wales and Borders, Network Rail. Bob Browning, Quattro Group.

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

DEDICATION AND SERVICE

ach year, the RailStaff Awards honours the extraordinary individuals of the rail industry, but one award goes to those who have made an exceptional contribution. The Rail Person of the Year award celebrates the success of the industry’s most remarkable staff, who’ve overcome adversity or made and outstanding effort to help others.

Inspire Structures Ltd was delighted to sponsor the Award for the second year in a row. Founded in 2013 by specialists in the management and inspection of infrastructure assets, Inspire Structures provides safetyfocused, high-precision structure inspections, competency assessments, associated training, and engineering services to asset owners. In its 10 years of operation, Inspire Structures has established itself as a market leader in its field. Inspire’s services cover railway and highway environments, and any scenario where asset owners have a need for an asset management plan. Its structure inspection teams are all competent to current standards and requirements, and its passionate senior management team all have hands-on, site-based experience, so clients know they’re effective and knowledgeable in their field. Like all RailStaff Awards winners, Inspire

Structures is committed to delivering the best possible service. Joana Amoh from Carlisle Support Services took the big prize on the night. Not only does Joana take pride in her duties but has shown a professional approach and built a great relationship with her client, Arriva Rail London (ARL). Joana has faced many challenges which have resulted in her saving three lives, supporting passengers along the Network, and assisting with travel. She is also a great seamstress, and this year was approached by ARL to make covers for the Validators at Stations along the Network. Using recycled uniform jackets, she has so far made nine of them. “I feel so honoured to win this award, and I’m so grateful,” said Joana. “I’d like to thank my managers and agency Carlisle Support Services, Arriva’s management, and everyone behind the RailStaff Awards. Thank you so much for recognising my work and giving me this opportunity.” Wayne Thompson, technical director at Inspire Structures presented the award. “Joana is a credit to the industry and I’m so happy that she’s won this award,” he said. “The RailStaff Awards recognise the people of the industry who give so much, and it’s important that everyone understands how dedicated Rail staff are to their work.”

Winner

Joana Amoh, Carlisle Support Services.

Highly commended

Elliott Waters, Southeastern. Adam Archer, Great Western Railway.

A LIFE’S WORK RECOGNISED One of the RailStaff Awards’ most prestigious prizes is the Lifetime Achievement Award which honours those who’ve dedicated their lives to the railway. It reflects the passion and dedication of those who’ve sacrificed countless hours manning trains, selling tickets, operating signals, or building trains and track, and celebrates the accomplishments of some outstanding individuals. This year, the Lifetime Achievement Award was presented to Julie Garn, Head of Intermodal at GB Railfreight.

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For over 20 years, Julie has dedicated herself to growing the company’s intermodal offering, from next to nothing in 2002, to running a high performing team which operates 52 daily intermodal services. Across the industry, many look up to Julie for her relentless work ethic, passion for delivering for customers, her desire to see GBRf grow as a business, and as a leading female in a male-dominated sector. “I’m completely shellshocked,” said Julie. “When you enjoy the work that you do it becomes easy to take it for granted, but being nominated for an award like this, and then being judged to be the best in the category, is an absolutely wonderful feeling.” Top communications technology company Telent backed the Lifetime Achievement Award in 2022 and returned to sponsor the prize again this year. The firm provides its services to many of the UK’s largest and most mission-critical operational systems and has delivered intelligent transport solutions and network maintenance for over 30 years. “Many people put their whole lives into the rail industry, and to reward that is brilliant,” said Telent CEO, Jo Gretton. “Telent is honoured to sponsor the award because we have a very long heritage in the rail market, and we’re really proud of that. To be able to recognise people like Julie who have also dedicated their working lives to the industry is fantastic. It should also be said that being a woman in this industry can be very tough, and to see Julie take this award home is absolutely amazing.”

A proven track record as a business, employer and trusted partner.

Proud to sponsor the lifetime achievement award.

Winner

Julie Garn, GB Railfreight.

Highly commended

Richard Godwin, Network Rail. Stewart Cumming, CrossCountry.

FIND OUT MORE ABOUT Telent www.telent.com

0800 783 7761

talktotelent@telent.com

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

RAILSTAFF AWARDS 2023 THE FINALISTS

t has been another huge year for the RailStaff Awards, with submissions for the ceremony’s 18 categories covering every role imaginable, and a record 144,000 votes to decide who was in the running for the night’s prizes.

Once the shortlists were revealed, Judges faced the unenviable task of whittling hundreds of hopefuls into dozens as the big event drew closer and the final preparations were made. Everybody who was nominated is a star employee in our eyes, but here are the names of each of those who made it through as finalists.

APPRENTICE OR NEWCOMER OF THE YEAR • Smital Dhake - Alstom • Kalen Ruddock - Alstom • Caroline Spence - Avanti West Coast • Melony Quigley - Trenitalia c2c Ltd • Jasmine Lazenby - CrossCountry • Miles Wootton - DigiSig Rail Group Ltd • Lucy Robinson - Faithful+Gould • Karolina Szpigiel - Greater Anglia • Riley Barnes - GTR • Sonnie Grainger - Southern • David Fox - Lumo • Daniel Craig Evans - Network Rail • Jamie Wyness - South Western Railway • Leon Jones - Train'd Up • Samuel Matthews - Transport for Wales

AWARD FOR CHARITY • Mark Fielding-Smith - AtkinsRéalis • Mark Goodall - CrossCountry • Denise Vincent - Greater Anglia • Michael King - Greater Anglia • Kayleigh Smith and Stevie James - GTR • Iain Perry - GTR • Michael Manders - Hull Trains • Craig Murphy - Merseyrail • Mobile Operations Team Network Rail Network Rail N&E • Stewart Hall and Darin Astbury - Northern • Susan Temple - ScotRail • The Alex Wardle SWR Team - South Western Railway • Charles Dickson - Southern • Alex Garnett - Scherer - Transport for London • Simone Carter - West Midlands Railway

CUSTOMER SERVICE AWARD • Siraz Islam - Trenitalia c2c Ltd • Nicola Harlow - CrossCountry • Angela Milton - Greater Anglia • Gentian Kala - Land Sheriffs • Alison Mearns - Merseyrail • Wahsim Safiedeen - MTR Elizabeth Line • Dave Standidge - Network Rail • John Cliff - Northern • Susan Temple - ScotRail • Josie Looi - ScotRail • Kayleigh Holt - South Western Railway • Aggie Shiham - South Western Railway • Sheree Whetren - South Western Railway • Charles Dickson - Southern • Jonathan Louis - Southern

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DEPOT & FREIGHT STAFF AWARD

• Engineering and Operations team c2c Trenitalia c2c Ltd • Cambridge Drivers Team - CrossCountry • David Jenkinson - DB Cargo • Daniel Fredriksson - GBRTT • Antony Roe and Robert Cann - Freightliner • Ralph Wilson - Freightliner • All Depots Supporting the Mendip Contract Mendip Eastleigh Reading Bristol Acton Thamesport - Freightliner • Peter Stojanovic - Freightliner • Gary Douglas - Freightliner • Jake Blood - Freightliner • Josh Webster - Freightliner • Dave Eccles - Freightliner • GB RailFreight Felixstowe Operations Team - GB Railfreight • Merseyrail Liverpool Half Marathon Team Merseyrail • Engineering Team SWR - South Western Railway

DIGITAL RAILWAY PERSON OR TEAM AWARD

HR, DIVERSITY, & INCLUSION PERSON OR TEAM

• AtkinsRéalis Station Accessibility Audit Team - AtkinsRéalis • Freightliner ERTMS Project Team Freightliner • Network Rail and KONUX Network Delivery Team - KONUX UK Ltd • Gary Craig - Network Rail Scotland • Adam Stanley - Network Rail • Rebecca Meechan - Network Rail Scotland • GSM-R Engineering Team - Network Rail • Marc Silverwood - Northern • Barnaby Kent - One Big Circle • Scotland's Railway Communication Teams Network Rail Scotland / ScotRail • Rafael Carneiro - Southern • Metro South Southern Operations Team Southern • Request to Stop Team - Telent • Dean Bolton - Transport for Wales • Yuji Isayama - West Midlands Trains

• Stephen Williams - Alstom Transport Ltd • Daniel Omatsola-Morgan - Atkins / CRSA • Paul McGunnigle-White - Trenitalia c2c Ltd • Ian Watts - GTR • Heathrow Express - Heathrow Express • Hull Trains HR Team Trains - Hull Trains • Lilly Connors - Network Rail • Kirsty Diamond - Network Rail Scotland • Lorraine Mhonyera - Network Rail • Rebecca Lomax - Network Rail • Stefani Dupree - NGE • Rachel Fullard - Rail Delivery Group • Leeanne Dunko - ScotRail • Sharon Hershman - Southeastern • Ajay Gill - West Midlands Railway

HEALTH & WELLBEING AWARD • Daniel Ball - CrossCountry • Martin Riddle - CrossCountry • Karen Parker - GB Railfreight • Stuart Young Iain Perry Rik Mostert - GTR • Rosie Jhingan - Merseyrail • Dominic Mottram - Network Rail • Jeremy Brock - Network Rail • Railway Mission Chaplain Team - Railway Mission • Shirley Courtney - ScotRail • Sheree Whetren - South Western Railway • Brian Reece - South Western Railway • Deborah Thomas - Southeastern • Vincent Hoilett - Southern • Angus Draper - Transport for London • Sharon Hershman - Southeastern

LEARNING, DEVELOPMENT & INVESTING IN PEOPLE AWARD • Abdul Rehman Savant - ASAVRAIL • Alina-Florentina Lighean - AtkinsRéalis • Carl Bavister - Avanti West Coast • Alistair Dunn - CrossCountry • James Beckingham - GTR • Alan Gearing - GTR • Mark Kirton - GTR • Apprenticeship Team Apprenticeship Team - Southern • Chris Crawley and the City & Guilds Impact Team - City & Guilds Training (Intertrain) • Mike Mitchell - Network Rail • Mark Law - Network Rail • Robert Porter - South Western Railway • Metro South Southern Operations Team Southern • Stewart Ekstrom-Gabb - Transport for Wales • Srikanth Reddy Mandalapu - Wabtec Control Systems

LIFETIME ACHIEVEMENT • Alan Newman - Chiltern Railways • Stewart Cumming - CrossCountry • Mick Owen - Freightliner • Ashley Hughes - Freightliner • Julie Garn - GB Railfreight • Alan Neville - Greater Anglia • Bradley Read - Greater Anglia • Steve Woodcock - Greater Anglia • Ian Brown - GTR • Frannie Thurlbeck - Keltbray Ltd • Ian Simms - Network Rail Scotland • Richard Godwin - Network Rail • Heather Cullimore - Severnside Community Rail Partnership • Simon Langley - South Western Railway • Jerry Sims - XEIAD, part of the BES Group

RAIL ENGINEER OF THE YEAR • Toby Owen - AECOM • Lance Kirby - Alstom • Kalen Ruddock - Alstom • Janine Bootland - Amey Consulting • Nick Wightman - Amey Consulting • Naresh Kumar Kalra - AtkinsRéalis • Brian Moore - Avanti West Coast • David Millar - Balfour Beatty Vinci • Richard Yates - Freightliner • Velmurugan Kandasamy - Thales Ground Transportation Systems • Aaron Darby - Heathrow Airport • Gary Thompson - KONUX GMBH • James Donnelly - Lumo • Heimo Nieminen - Network Rail • Claudia Philps - Network Rail

RAIL MANAGER OF THE YEAR • James Dobson - Avanti West Coast • Rhiannon Price - BTTC • Guy Reed - CrossCountry • Stuart Field - CrossCountry • Rachel Blackman - CrossCountry • Simona Daraba - Greater Anglia • Simon Bott - Southern • Angela Toase - Southern • Alex Reed - Heathrow Airport • Jane Murray - Northern • Satty Potiwal - South Western Railway • Bernadette Miamo - South Western Railway • Anneliese Reid - Southeastern • Marianna Busuttil - Southern • Monica Dutta - Southern

RAIL PERSON OF THE YEAR • Mohammed Qureshi - Amulet / Trenitalia c2c Ltd • Issac Enyan - Amulet / Trenitalia c2c Ltd • Philip Olweny - Amulet / Trenitalia c2c Ltd • Peter Jackson - Arriva Rail London (Overground) • Oliver Harrison - Avanti West Coast • Joana Amoh - Carlisle Support Services

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RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

• Elliott Waters - GBRTT • Adam Archer - Great Western Railway • Jade Southwell - GTR • Trevor Leonard - Southern • Chris McGowan - Merseyrail • Craig Murphy - Merseyrail • Ashley Ryan - Network Rail • Susan Temple - Scotrail • Charles Dickson - Southern

RAIL TEAM OF THE YEAR • Serrano Safeguarding Team working on Operation Beach - Amulet • Blackpool Travel Safe Officers - Amulet • BBV Sublot 8.2 - Balfour Beatty Vinci • Banbury Dispatch Team - Chiltern Railways • GWR Apprentice Team - Great Western Railway • West Rosters and Support team - Greater Anglia • Planning & Performance Team - Lumo Trains • Merseyrail Liverpool Half Marathon Team - Merseyrail • DC Lines Resleepering Alliance - Network Rail • Blackpool Gateline Operators - Northern • Johnstone Station - ScotRail • London City Focus Group - Southeastern • Southern Operational Response Team Southern • Wolverhampton Customer Experience Team - West Midlands Railway • Western Route Structures Examinations Team - XEIAD, part of the BES Group

RECRUITMENT & TALENT ACQUISITION PERSON OR TEAM

• Michael 'Mick' Schruyers - Advance TRS • Josh Hill - Advance TRS • ARM Rail Team - Advanced Resource Managers • Rachel McDermott - Coyle Personnel • Coyle Rail Blue Collar North Team - Coyle Personnel • Phil Gittins - Coyle Personnel • Jaimie Butel-Foley - Coyle Personnel • Andy Page - CrossCountry • Blue-Collar Safety Critical Team - Deploy Recruitment Group • Victor Gowrava - KONUX GmbH • McGinley Support Services Apprenticeship Team - McGinley Support Services • Helen Dawson - Network Rail • Erin Gray - Network Rail • Central Resourcing Team - Siemens Mobility Ltd • Transport for Wales Rail Limited Recruitment Team - Transport for Wales

SAFETY PERSON OR TEAM AWARD • Lewis Johnson - Alstom Transport UK & I • Rob Wands - Deploy Limited • Matthew Noblett - Freightliner • Gary Lobue - Ganymede Solutions • Eddie Carpenter - Merseyrail • Gary Chambers - Network Rail • Chris Hemmings - Network Rail • Nick Smith - Pentalver • Paul Allison - Quattro Plant • Samaritans Rail Team - Samaritans • Station Operations Team - South Western Railway • Kimone Lyle English - Southeastern • Bridget Nolan and Jeremy Rogers Southern / GTR • Kris Yorke - Stadler Rail Service UK • Martyn Howells - Transport for Wales

SAMARITANS LIFESAVER • George Mitchell and Harry Jordan Amulet - Northern • Michaela Joseph - Amulet / Trenitalia c2c Ltd • Mohammed Hussain - Amulet / Trenitalia c2c Ltd • Grace-Anne Stephenson - Arriva Rail London • Carl Engdahl - Avanti West Coast • Bryan Lunt - CrossCountry • Carl Mieleszko - CrossCountry • Amir Aziz - GTR • Fazakerley Station Team Station Retailers Fazakerley - Merseyrail • Nicole Cassidy – ScotRail • Megan Moore - ScotRail • Greig Gibson - ScotRail • Carl Jarvis - Southeastern • Garry Letts - Southern • Samantha Rooke - Transport for Wales

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STATION STAFF AWARD • Jack Iddon - Avanti West Coast • Mark Hornigold - Greater Anglia • Samet Aptula - Greater Anglia • Angela Milton - Greater Anglia • Katerina Makolova - Southern • St Pancras International Station Team Network Rail High Speed • Blackpool Gateline Operators - Northern • Doreen Southworth - Northern • Janice Povah - ScotRail • Susan Temple - ScotRail • Blake RObins - South Western Railway • Kimoya Jemison - Southeastern • Kieran Hardy - West Midlands Railway • Julian Smith - West Midlands Railway • Shafizul Hussain - Network Rail

SUSTAINABILITY & NET ZERO PERSON OR TEAM • Toby Owen - AECOM • Lewis McKay - Amulet Security • Abdul Rehman Savant - ASAVRAIL • Cleshar Contract Services Ltd and Network Rail - Cleshar Contract Services Ltd / Network Rail • Jason Brooker - GTR • Lumo Trains - Lumo • Scotland Environment and Sustainability Team - Network Rail Scotland • Rebecca Meechan - Network Rail Scotland • Shrewsbury Delivery Unit Wales and Borders - Network Rail • Rebecca Styles - Northern • Bob Browning - Quattro Plant • Green Travel Pledge - Rail Delivery Group • Network Rail & Sicut Enterprises - Sicut Enterprises • Sustainability Team - South Western Railway • Sustainability Team - Southeastern

RAILSTAFF AWARDS

RAILSTAFF NOVEMBER - DECEMBER 2023

#RMRSA23

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PEOPLE

RAILSTAFF NOVEMBER - DECEMBER 2023

Lucy McAuliffe named Stuart Browning joins c2c Sussex route director Formerly the firm’s head of safety and environment, Stuart has stepped into the role of safety, sustainability and compliance director with immediate effect. Stuart joined the south Essex and east London rail operator in March this year from Govia Thameslink Railway, where he served latterly as head of operational improvement for its Thameslink and Great Northern brands. Prior to this he was at Great Western Railway, as head of operations interface. He has also held various operational safety and performance improvement roles at Network Rail during his 21-year career in the industry. Stuart said, “It’s a real honour to be taking up this new role, the creation of which really underpins the commitment that c2c is making to the safety and wellbeing of colleagues, customers, and

the communities we serve. It’s an exciting time to be at c2c; we have a great opportunity to ensure we can deliver rail services that transform people's lives in a safe and sustainable manner. “I’m looking forward to using this new and expanded mandate with my team to deliver the systems that c2c needs to make sure that everyone gets home safe and well, every day, and that we continue to have a positive impact on the environment and the communities we serve in the Essex Thameside area,” he added.

Lucy was appointed acting route director in December 2022 following two years as Southern region’s stations and security director, and since then has been overseeing efforts to improve reliability on the Sussex route. Prior to this, Lucy has developed her leadership experience across the transport industry including in bus, coach, rail, and aviation - from managing stations to working for Network Rail High Speed before moving to lead signalling, control, and incident response operations. Lucy also worked at Gatwick Airport as head of passenger security before returning to Network Rail’s Southern region in 2021 as stations and security director. Network Rail’s Sussex route is among the busiest and most congested in the country, carrying 3,200 trains every weekday. The route includes the Brighton Main Line and provides a direct rail link to Gatwick Airport, the country’s second busiest international airport. Lucy said: “I’m delighted to have been permanently appointed Sussex route director to oversee this critical and brilliant part of the railway network. The route plays a key part in connecting passengers from London to Brighton and across the south-east of England as well as supporting commuters, leisure travellers and critical freight services. “I’m looking forward to continuing working closely with our numerous train company partners who operate across the Sussex route as well with a brilliant team of dedicated and excellent colleagues. My primary focus remains supporting our railway industry colleagues and working with our many stakeholders to deliver a safe and reliable service for our 300,000* customers who travel with us every day."

Network Rail’s Southern region has appointed Lucy McAuliffe as its permanent Sussex route director to lead the operation of one of the busiest rail networks in the country.

Rail operator c2c has created a new Safety, Sustainability and Compliance department, with Stuart Browning appointed to lead the new function.

UKTram welcomes new Chair Stephen Edwards has been appointed as the new Chair of UKTram, the organisation representing the country’s light rail sector.

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similar transit systems as the most effective way to improve urban connectivity while reducing pollution and congestion and driving inward investment.” On his latest role, Stephen said: “The case for light rail gets stronger by the day as we face the challenges of climate change and an increasing need to improve urban connectivity as a means to driving economic growth. “I’m particularly looking forward to working with the UKTram team and colleagues from across the wider light rail sector to help remove the barriers to the future expansion

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of existing systems and proposed new tramways as part of the fully integrated public transport networks of the future.” A former director and Chair of the Urban Transport Group, he has previously worked for Liberata UK Ltd and BT in a variety of roles.

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Stephen joins UKTram with a successful background in strategic development, business planning and operations management – most recently as executive director and director general of South Yorkshire Passenger Transport Executive (SYPTE). His high-profile appointment will provide a major boost for the organisation. Managing Director James

Hammett, explained: “We are delighted that Stephen has agreed to take on the role as our organisation looks towards further growth and the delivery of an ambitious strategy for the future of light rail in the UK. “Under previous Chairs, UKTram has gone from strength to strength. Stephen’s appointment will help drive the further evolution of the organisation as we strive to deliver even more benefits for members. “His broad experience and extensive contacts will also prove invaluable as we step up efforts to promote tramways and

RAILSTAFF NOVEMBER - DECEMBER 2023

Vertiv Infrastructure is thrilled to announce the addition of Ian Lockett to its team, where he will play a pivotal role in driving growth and overseeing the battery refurbishment division. Joining as a service sales account manager, Ian is now an integral part of the Vertiv team based at the Sheffield site.

DON'T MISS OUT!

CrossCountry appoints Zoe Kennedy as HR director

©CrossCountry

Neil Harrison, CEO of Taziker said: “I am delighted to be a part of Taziker at this important stage in our company’s journey. With our improved financial position, robust order book and promising pipeline in our primary sectors of rail and highways, the road ahead has never been more exciting.”

Mark has more recently been covering the post on an interim basis but has now taken on the permanent role. He will lead Northern’s operational safety team which ensures the consistent application and continuous improvement of operational safety standards across the business. This includes working closely with safety colleagues at Network Rail, the Office of Rail and Road (ORR) and the Railway Safety and Standards Board. Gardner brings with him a wealth of rail industry experience. Immediately prior to this role, he was Northern’s health and safety business partner for operations. He also worked for the former franchise holder Arriva Rail North from 2017 to 2019 as both a driver standards manager and depot lead driver team manager. Before that, from 2009 to 2017, he was a train driver and driver team manager for Northern. Commenting on his appointment, Mark Gardner said: “I’m thrilled to be taking on this role and look forward to working with the wider safety team to ensure the ongoing safety of our customers and colleagues.” Gardner will report to Northern’s safety and environment director, Mike Roe.

Engineering firm Taziker has announced Neil Harrison as its CEO, supported by Jason Worrall as the group managing director. Both Neil and Jason are long standing members of Taziker’s leadership team, and each brings over 20 years of experience in the construction industry.

Northern names new head of operational standards Mark Gardner has been named as Northern’s new head of operational standards. In this role, he will be responsible for developing, implementing, and reviewing all operational safety processes and procedures for the train operator.

Long-distance train operator CrossCountry has announced the appointment of Zoe Kennedy as HR director.

With over 15 years of industry experience, Ian is a familiar and respected figure, bringing a wealth of expertise and valuable relationships to his new role. His proven track record suggests that he is well-positioned for success as he embarks on another promising chapter in his career. As a leading industry supplier, Vertiv Infrastructure boasts a substantial service history, particularly in supporting the rail network. Ian is enthusiastic about leveraging his extensive experience and genuine passion for the rail industry and is poised for an exciting journey ahead.

Taziker appoints Neil Harrison as CEO

PEOPLE

Zoe has extensive experience in sectors including financial services and energy, leading on several large-scale transformation programmes for well-known businesses. Following a secondment as interim head of HR Operations, Zoe joins CrossCountry’s senior team to provide continued HR leadership and stability as the business embarks on its new National Rail Contract, which began earlier this month. On her appointment, Zoe Kennedy said: “I’m looking forward to working with the wider leadership team to ensure CrossCountry is a great place to work, as well as focusing on broader issues around diversity, inclusion, and wellbeing. “Our people are key to a high-performing railway and I’m looking forward to working with teams across the business to make sure we offer the best possible experiences and opportunities for colleagues.” Tom Joyner, managing director at CrossCountry, added: “I know that Zoe’s varied experience, along with her commitment to tackling broader people issues in rail, will be a real asset to CrossCountry as we continue to strive to be the best employer possible and reinforce our position as long-distance rail operator of choice for customers.” SUPPORTED BY

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Together WE

GO BEYOND

Signalling a career in Western Australia Signaller / Network Controller Career Opportunities About Arc Infrastructure Arc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in Western Australia (WA). Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western Australia. Spanning a region around the same area as continental Europe, from the Midwest across to the Goldfields, and through to the stunning South West and Great Southern.We’re committed to working with industry, our customers, partners and communities to find new opportunities that will support and strengthen our rail network for the benefit of WA.

The Opportunity

Careers at Arc Infrastructure

Arc Infrastructure’s network control team is critical to our business, and responsible for the safe, economical, and effective monitoring and control of train services across our entire rail network.

Arc Infrastructure has created a culture of team work where diverse skills, ideas, and experience are valued. We promote a work environment that is characterised by personal accountability, mutual trust, and respect. At Arc, we take a genuine interest in our employees and their development. We understand our employees are the key to our success and, as a team, our focus is to ensure they feel safe, valued and fulﬁlled in the work that they do.

We currently have opportunities for experienced Signallers / Network Controllers to join our team and make a difference on our network.

About you The successful applicant will be an experienced Signaller/Network Controller who remains calm under pressure, is motivated, and is an excellent communicator. You will be provided with in-house theoretical and on the job training. From our Perth-based network control centres, our experienced network controllers will work with you to help you adapt your skills and experience to our network. You will be working 12-hour shifts on a rolling roster over an average 38 hour working week.

We will provide the successful applicant with a competitive remuneration package starting at $102,000 base salary, plus annual shift allowance of $27,663, plus employer superannuation contributions of 11%. In addition, we offer a beneﬁts package including Visa sponsorship and relocation assistance.

ARC’S RECRUITMENT PROCESS Arc Infrastructure will be in the UK as part of our recruitment drive in early 2024, please scan the QR code to apply. www.arcinfra.com