RailStaff - Issue 287 | September - October 2023

SEP-OCT 2023 | ISSUE 287

HEALTH & ROUNDUP SAFETY

The latest news on industry Health & Safety Page 34

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CONTENTS SEPTEMBER-OCTOBER 2023 | ISSUE 287 RAILSTAFF AWARDS 2023 | 16

The event of the year is here again – prepare for a spectacular night!

FATIGUE, FINES, AND A REOPENED INVESTIGATION | 26

Colin Wheeler reports on the latest safety news and give us his expert opinion.

NON-COMPLIANCE WITH STRUCTURES EXAMINATIONS | 29

16

The ORR and Network Rail continue their discussion on concerns around structures examinations.

30

PARTNERS IN SAFETY| 30

GTR renews its partnership with the British Transport Police. Samantha Facey tells us more.

A BEACON OF HOPE AND A LIFELINE OF SUPPORT | 32

Suicide has a devastating impact and rail chaplains do their best to support everyone involved.

HEALTH & SAFETY ROUNDUP | 34

We give you an overview of the latest developments in health, safety, and wellbeing.

RUNNING THE ELIZABETH LINE: HOWARD SMITH | 38

© Charday Penn

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TfL’s Howard Smith discusses his role in the Crossrail project and managing the Elizabeth line.

T H G I L T O P S : IVERSITY D IC N H T ND E T RACIAL A THE RIGH IN G IN L TRAVEL N | 42 out ethnic almon ab DIRECTIO ork Rail’s Sharon S change.

Netw positive We talk to ation, and in m ri c is d l and racia

YOUNG RAIL PROFESSIONALS | 46

It’s been a busy few months for the YRP and there’s more to come. Bonnie Price tells us more.

Staff

RAILSTAFF SEPTEMBER - OCTOBER 2023

NEWS

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HS2 – A LOST OPPORTUNITY

Contact us: Editor:

Matt Atkins

Production and design:

Lauren Palin Adam O’Connor

Track safety:

Colin Wheeler

Advertising:

Asif Ahmed Craig Smith David King

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Since late September, industry news has been dominated by the fate of HS2. After weeks of speculation, it did not come as a great surprise to many when the Northern leg of the project was axed in its entirety, but that’s not to say the news was any less shocking.

Since 2021, when the Leeds leg was cancelled, speculation has swirled around the project, but such was its merit that further cuts seemed remote. The project seemed to offer too much to let go.

Despite criticism from some quarters that HS2 was simply a fast route to London, in truth it was a project with a grand, sweeping vision. In its original form, it was to serve eight of the UK’s 10 largest cities and release large amounts of capacity on the West Coast, Midland, and East Coast main lines.

This increase in capacity would offer substantial improvements in local services and allow more freight trains on the network.

Improved passenger services would encourage commuters out of their cars.

Increasing freight on the rails would take it off the roads. The project would create an opportunity like no other to reduce the nation’s carbon transport emissions.

That grand vision is now lost.

But we must not also forget the human aspect. Official figures show that 954 homes have been bought by the Government for the later phases of the line. This aspect of large infrastructure projects is never an easy pill to swallow, but it has been made all the more bitter by the fact that people have now been uprooted for no good reason.

In addition, HS2 has always leaned heavily on its commitment to bringing new blood into the industry. During the lifecycle of the project, it expected to create at least 2,000 apprenticeship opportunities across a wide range of disciplines and specialisms. With its construction partners and suppliers also recruiting heavily, the project has already delivered thousands of immediate and sustainable jobs. Such roles will not now be available to those living in the North. HS2 has also celebrated its commitment to helping the

long-term unemployed back into work.

While opportunities remain on Phase 1, those beyond Birmingham will not receive the same breaks.

Opponents of HS2 will say that Network North promises to redirect any savings from HS2 into investment in supporting rail and infrastructure improvements programmes across the North. It will create the same opportunities as the high-speed project.

However, at present, Network North is just a promise, and one from a government that had previously promised to deliver HS2 in full.

HS2 was not without its problems, and cost estimates have progressively risen since its first phase 1 budget of £16.3 billion in 2013. The current budget for Phase 1 comes in at £40.3 billion plus a £4.4 billion contingency. But the argument that project costs were ‘spiralling out of control’ is not entirely accurate. Estimated costs have increased for many reasons over the past few years, not least the fact that construction inflation has increased the costs of new work by 24% since 2019.

Throw in Government indecision and delayed progress, 2019’s alterations to the HS2 Bill, which saw a 50% increase in tunnelling and cuttings to lower the railway, and a National Audit Office report in 2020, which concluded that the DfT and HS2 had underestimated the complexity of the project, it’s easy to see why original estimates proved inaccurate.

But there is a distinction between frivolous spending and investment. It is true that Government finances are under severe pressure, but this decision is a product of short-term thinking. For over a decade the government has argued that HS2 is essential to boost and rebalance the economy. HS2 was an investment for the future of the whole country.

We should take solace in the fact that the project is not entirely dead in the water. News that it will now terminate at London Euston is also positive, albeit tempered by its reliance on private investment.

We must now put our full weight behind the completion of Phase 1 and make the most of the benefits that line can bring.

But it must be said that the UK and the Rail Industry deserve better.

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RAILSTAFF SEPTEMBER - OCTOBER 2023

Largest UK fleet upgrade hits milestone

© Avanti West Coast

The UK’s largest ever fleet upgrade has passed a major milestone with the refurbishment of its final 11-carriage Pendolino.

Work has now begun on the remaining 21 nine-carriage trains which make up the 56 strong Avanti West Coast fleet.

Widely regarded as the UK’s hardest working trains, the Pendolinos have served towns and cities along the West Coast Main Line for over 20 years, clocking up more than 270 million miles – enough to go to the moon and back more than 500 times.

The departure of the last of the 11 carriage trains from rail manufacturer Alstom’s Widnes facility marked the end of first phase of the project, one that has seen 35 refurbished trains delivered inside 16 months, at a rate of one set every two weeks.

UK suppliers are also benefitting from 80% of the £117 million investment, which

is financed by Angel Trains, one of the UK’s leading train asset management companies.

A total of 385 carriages have been fully refurbished to date, with 17,780 brand new seats installed, in addition to 770 infotainment screens, 3,010 new tables with WiFi charging, and 14,230 square metres of sustainable woollen flooring from UK based Axminster Carpets.

The new look trains have received positive feedback from customers, many

£80 million Headbolt Lane station opens

Next generation joins Northern

Liverpool City Region Mayor Steve Rotheram has announced the opening date for Kirkby’s new £80 million Headbolt Lane station.

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The apprentices will be based at one of five ‘TrainCare Centres’ across the North of England, including: Heaton in Newcastle, Botanic Gardens in Hull, Neville Hill in Leeds, Newton Heath in Manchester and Allerton in Liverpool.

Amongst this latest intake are Elizbeth Fielding and Megan Van Bergen who previously worked as cleaners in the train operator’s train presentation team.

Jack Commandeur, engineering director at Northern, said: “A regular intake of apprentices is important to help nurture the next generation of railway engineers and engineering leaders.

“In these roles, the apprentices can develop their skills and experience in an environment that speaks to their passion for science and technology.

“In Elizabeth and Megan’s case, it’s particularly nice to see young people

choosing to stay and develop their career here at Northern and I would encourage anyone that has not previously considered a career in rail to give it a go.”

In 2022, Northern was officially recognised by Ofsted as a ‘Main Provider’ of apprenticeships, a status that enables them to offer their industry-leading training services to other train operators and rail industry organisations.

More than 450 people are part of the rail operator’s apprenticeship programme and are employed in a variety of roles across the business.

In August, Northern gave a first glimpse of how their new, multi-million-pound train simulators could look once installed at their training academies in Leeds and Manchester.

Engineering apprentices will be among those making use of the new simulators once up and running in 2025.

In June, the engineering team also walked away with a top gong at the Railway Innovation Awards for its work to develop a fleet of ‘Intelligent Trains’ - a project designed to make journeys by rail safer and more efficient. © Northern

The fully accessible station, the first to be served by the Liverpool City Region’s new publicly owned battery powered trains, is set to open its doors on Thursday 5 October.

In a phased roll-out to ease in the new technology, the station will initially be served by one Merseyrail service per hour to Liverpool Central, then services will gradually increase to four trains per hour.

Network Rail and its delivery partners will be working to complete some outstanding works including the car park, caused by issues with Buckingham Group. The station will therefore open with limited spaces before reaching full capacity in the coming weeks.

The battery technology removes the need for a live third rail, which could enable the Merseyrail network to run to places previously inaccessible, including as far as Manchester, Wrexham, Warrington, Preston, and Runcorn.

Over 20,000 people in the Northwood and Shevington areas of Kirkby are set to benefit from having the new rail service on their doorstep - particularly important as 60% of households do not own a car in these areas.

Northern has appointed 16 new engineering apprentices to support the team responsible for maintaining, repairing, modifying, and servicing its fleet of 345 trains.

commenting on the increased levels of comfort, improved lighting, increased availability of power sockets, the refreshed interior and new on-board Shop.

Peter Broadley, Alstom’s managing director of services commented: “We’re incredibly proud of the Pendolino fleet upgrade project which takes train refurbishment to another level. Working in partnership with Angel Trains and Avanti West Coast we’ve delivered a fantastic product for passengers on the West Coast.”

RAILSTAFF SEPTEMBER - OCTOBER 2023

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200 years of train travel

Northern to trial BSL announcements Northern is set to interpret its announcements into British Sign Language (BSL) on some of its services.

Passengers will first see the new BSL visuals on trains between Manchester Victoria and Leeds to interpret information such as station announcements.

Census data in 2021 showed that in addition to spoken languages, BSL was the main language of 22,000 people.

Marc Silverwood, onboard systems manager at Northern, said: “We know that rail travel can be daunting for anyone with specific needs, and I really hope this makes a difference to give people confidence to travel by rail.”

Northern is looking for partners – charities, organisations or experts who could help provide sign language interpreters for the project.

The train operator aims to have the trial up and running by the end of the year.

Marc added: “We’re looking out for people who could help with this scheme to interpret our announcements and who could share their expertise with us – so we can create the best possible service for our BSL passengers.”

© iStockPhoto.com

© Northern

The Stockton & Darlington Railway opened on 27 September 1825, connecting places, people, communities, and ideas, and ultimately transforming the world.

To mark the 200th anniversary of that momentous first journey, three councils, Darlington, Durham, Stockton-on-Tees, alongside Tees Valley Combined Authority, have joined forces with a range of local, national, and international partners, to deliver a series of internationally significant projects throughout the bicentenary year.

S&DR200 – a fantastic nine-month festival – is at the heart of the celebrations. Based in the North-East, it will include internationally significant projects which will shine a light on the history and the future of transport.

The programme of events will include steam train journeys, exhibitions, visual arts and large-scale spectacles. There’ll be something for everyone – from railway enthusiasts and hobbyists to students, families and visitors of all ages.

At the centre of the bicentenary festivities is a celebration of the very first ground-breaking journey.

A permanent walk and cycle pathway, which will closely follow much of the 26-mile inaugural route, is being developed across County Durham, Darlington and Stockton-on-

Tees. Historic England chose the 26-mile route to be one of their first in a Heritage Action Zone and in 2025 a replica of Locomotion No.1 will also be used to provide experiences around the inaugural journey starting from Shildon and Darlington to Stockton.

The S&DR200 festivities are part of the rail industry’s plans to mark the bicentenary, with a year-long programme of initiatives, partnerships and activities called Railway 200, that together with the festival is set to attract national attention.

Developed as a partnership across the rail industry with a focus on inspiring the next generation, Railway 200 will mark both the S&DR bicentenary, and the farreaching impacts of all railways and train travel nationally. It will celebrate the railway’s remarkable past, recognise its importance today, and look forward to its extraordinary future. Railway 200 is committed to supporting local and regional activity by providing toolkits, a national brand, website, and a far-reaching social media presence.

Peter, Lord Hendy of Richmond Hill, chair of Railway 200 and Network Rail said: “The world changed forever in 1825, and the 200th anniversary of this first passenger train journey is an historic opportunity to reset the public’s relationship with rail. It is our chance to present the railway as a forward thinking, digital industry and as an attractive career option for young people and for people from many different backgrounds.”

Paul Rutter, route director for Network Rail’s East Coast route, added: “It’s a privilege to work with industry partners, local authorities, and other organisations to deliver such a special programme of celebrations for the 200th birthday of the modern railway.

“All who made the Stockton & Darlington Railway happen were trailblazers and it is so special that we can commemorate their achievements in this way while forging our own path for the future of the rail industry.”

The full S&DR200 festival programme will be revealed in September 2024.

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© iStockPhoto.com

The two year countdown is on to mark the bicentenary of the birth of the modern railway with celebrations throughout 2025.

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RAILSTAFF SEPTEMBER - OCTOBER 2023

Freightliner opens Doncaster training academy

© ScotRail

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ScotRail celebrates 40 years

On 27 September, Freightliner hosted industry leaders celebrating the official opening of its second Operational Training Academy, located in Doncaster Frenchgate Centre. The Operational Training Academy will prepare Freightliner’s freight train drivers for the introduction of in-cab digital signalling on the East Coast Main Line South. © Freightliner

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ScotRail celebrated its 40th birthday on Friday 22 September, marking four decades of progress and transformation since the brand’s launch in 1983.

As part of its celebrations, ScotRail unveiled exclusive footage of some of the nation’s most iconic rail bridges illuminated with stories of its customers and colleagues from over the years.

Featuring the Forth Bridge, New Clyde Bridge, Tay Bridge and Aberdeen’s River Dee Bridge, the celebratory video also included historic clips from the past four decades to show the changes that have taken place.

The creation of the ScotRail name in 1983 was part of a rebranding to make rail more competitive with car and bus. The iconic Saltire logo was added to the branding in 2008, on the train operator’s 25th anniversary.

The years following its creation saw a number of significant milestones, marking the evolution of Scotland's Railway following the challenging Beeching era.

To commemorate its 40th anniversary, ScotRail is reflecting on some of the notable achievements and changes that have shaped the train operator into what it is today.

An impressive 81 new or reopened stations have been added - 50 of those were introduced in the first 10 years, starting with Auchinleck and Kilmaurs in 1984.

More recently, working with infrastructure operator Network Rail, Reston station was added in 2022, with Inverness Airport station opening in February 2023, bringing the total number of stations in Scotland to an impressive 359.

Many of ScotRail’s stations have been transformed, with some undergoing spectacular renovations, including the redevelopment of Haymarket and the £120 million transformation of Glasgow Queen Street.

Over the years, customers have witnessed a modernisation of ScotRail’s services, including the introduction of self-service ticket vending machines, online ticket retailing, and the convenience of mTickets. The rollout of 24-hour CCTV and Help Points has contributed to the safety and peace of mind of passengers.

Joanne Maguire, ScotRail’s chief operating officer, said: “The past 40 years have been remarkable, with the introduction of new stations, new trains, reopening of disused railway lines, and the modernisation of the services available to customers.

“As we celebrate this milestone, we renew our commitment to delivering a safe, reliable, and green railway for our customers.

“We thank our loyal customers for their support and look forward to serving the people of Scotland, and beyond, for many more years to come.” © ScotRail

The academy, funded by Network Rail as part of the East Coast Digital Programme (ECDP), marks another milestone for both Freightliner and ECDP as the second location dedicated to upskilling of drivers on European Rail Traffic Management System (ERTMS) operations. The site’s location further promotes Freightliner’s investment in its northern operations.

Commenting on the significance of the academy's location, Tim Shoveller, CEO at Genesee & Wyoming UK/Europe, said: "The Doncaster Training Academy’s close proximity to Wabtec, where our first-in-class locomotives will be fitted with European Train Control System technology, epitomizes our commitment to cutting-edge advancements in rail operations."

Ed Akers, principal programme Sponsor, ECDP, at Network Rail, added: “The success of ECDP depends on equipping people with the digital skills needed for ‘next generation’ railway operations. Facilities like these provide an excellent environment for giving drivers the competence and confidence required.

Freightliner continues to be an integral partner in this change programme as we progress towards a railway that is more flexible, reliable, greener and even safer.”

On 2 May 2023, Freightliner opened its Ipswich Training Academy to serve its south based employees. The opening of this new Training Academy in Doncaster will ensure northern based employees receive consistent levels of training. Beyond its role in training, Freightliner envisions these academies as spaces for fostering connectivity and collaboration among ECDP colleagues.

During the opening event, attendees were encouraged to learn more about the ERTMS programme from team members on and through various learning tools, including the ultra-light simulators, which guests were encouraged to try out.

RAILSTAFF SEPTEMBER - OCTOBER 2023

© TfW

Brand new rail services are set to be launched on one of South Wales’ key lines, almost doubling the number of travel options.

Thanks to a £70 million investment through the Welsh Government and Blaenau Gwent County Borough Council, Transport for Wales and Network Rail will be delivering direct services between Ebbw Vale and Newport.

From December, the line will have two trains per hour – one to Cardiff and one to Newport. That means the line will have more than 60 services running on it every single day.

TfW project sponsor Kevin Lewis said the project was an example of “true collaboration”.

He said: “These new services will be a huge boost for the local economy giving people more options for leisure, learning and business travel.

“If you want to travel towards Bristol, London or Manchester, you no longer have to double back on yourself to Cardiff, though those services are still there for those heading west.

“TfW, Network Rail and our partners in Blaenau Gwent Council, as well as Caerphilly Council have worked incredibly closely to ensure we’ve delivered genuine value for money from this Welsh Government investment. This really has been a truly collaborative effort.”

The project has also seen a fully accessible footbridge built at Llanhilleth and new platforms at Llanhilleth and Newbridge, meaning there is now step-free access to all platforms on the line.

To allow the services to run, a new 7-mile passing loop has been built between Crosskeys and Aberbeeg alongside new earthworks and drainage, constructed to accommodate the new track. Alongside this

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New Ebbw Vale services starts soon work, The Department for Transport and Network Rail have provided a further £17m of funding to deliver the signalling upgrade at the south end of the line.

Nick Millington, route director at Network Rail Wales and Borders said: “I’m delighted that we are now entering the final phase of work which will transform how passengers travel on the Ebbw Vale line.

“We are proud to provide low carbon journeys and support Welsh Government ambitions including its modal shift away from private cars. It will also help connect communities and boost the local economy.

“I’d like to again thank passengers and our neighbours for continuing to bear with us as we complete these vital improvements.”

The Ebbw Vale line reopened in 2008 after being closed for 40 years and was instantly popular with passengers with direct services to and from Cardiff Central.

In 2014, a brand-new station at Pye Corner opened serving passengers at the southern end of the line and in 2015, approximately 1.5 miles of new track was laid to extend the railway from Ebbw Vale Parkway to a brandnew station at Ebbw Vale Town.

SVR and Network Rail in landmark partnership © Network Rail

A first-of-its-kind partnership between the Severn Valley Railway and Network Rail has been set up signalling the start of an innovative relationship between the past and present railway.

The agreement between the national railway provider and a heritage railway operator will allow both organisations to benefit from each other using expertise, technology, and facilities to help maintain and improve both networks.

Network Rail’s Central route will offer the Severn Valley Railway professional skills, advice, and redundant railway materials to help keep the volunteer railway safe and operational.

In return, the Severn Valley Railway will provide much-needed support, training, and facilities to help Network Rail staff operate and maintain more traditional railway technology – such as semaphore signalling and lever frame signal boxes – which are still in use to keep passenger and freight trains moving across parts of Worcestershire and the West Midlands.

The Severn Valley Railway, which runs between Kidderminster and Bridgnorth, is a major tourist attraction and one of the finest examples of a heritage railway in the country.

It was hit hard by the impact of the pandemic and while there is no financial help from Network Rail, the wider support will be a significant boost to helping keep the line open for tourists, volunteers, and enthusiasts.

Denise Wetton, Network Rail’s Central route director, said: “This exciting partnership will make a real difference to the railway of the past and present. The railway has always played a vital role in communities and economies and the support we will give the Severn Valley Railway will help it remain a key attraction for the region.

“Access to their tracks and signalling to help train our staff on more traditional railway infrastructure, which is still in use on parts of our

modern-day network, will help keep passengers and freight moving.

“It’s a perfect partnership and I am thrilled we have been able to make it happen.”

Gus Dunster, Severn Valley Railway’s managing director, commented: “The SVR is very excited to be entering into a formal partnership with Network Rail, the first of its kind any heritage railway.

“Operating and maintaining Victorian infrastructure is enormously costly, and it requires specialist skills and knowledge as well as equipment. Working closely with Network Rail will enable us to continue to safeguard the SVR’s infrastructure and help us to ensure our heritage line is in good shape and resilient for the future.”

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NEWS IN BRIEF

© GTR

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ROLL WITH IT

Metrolink passengers got a surprise this month as Liam Gallagher announced the trams stops on his favourite line.

The Manchester music legend took over the tram announcements in celebration of the Bee Network, Greater Manchester’s integrated public transport system, and the Beyond the Music festival.

Beyond the Music organisers urged the people of Greater Manchester to make most of the new Bee Network system to travel into the city to enjoy and support its incredible music heritage.

The Bee Network – the integrated transport network for Greater Manchester - will eventually combine bus, tram, active travel and, eventually, rail services.

Rail staff clean up Brighton beach Railway staff from Southern and Thameslink joined forces with the Marine Conservation Society, Brighton & Hove Albion Football Club, and Brighton & Hove Buses at low tide on 19 September to blitz a section of Brighton & Hove Beach.

WHERE THERE'S A WILL...

Railway Benefit Fund (RBF) and Railway Mission have come together to provide ‘Make a Will Month’ this October. The event, supported by the Retired Rail Officers Society (RROS), will offer everyone in the rail industry the opportunity to create a free will throughout October.

The free will service is available to both current and retired workers and their families, including those who work for TOCs, are part of the supply chain, and everyone in between.

The charities have teamed up with will writing service Bequeathed to offer this service, which gives users the option to create their will online or over the phone. Both services will provide a consultation with a solicitor to finalise the will.

The event was part of The Great British Beach Clean, the charity’s annual beach clean and litter survey project.

The team of 35 volunteers braved torrential rain and strong winds to collect an astonishing 589 pieces of litter from just a 100 metre stretch, ranging from crisp packets to bottle tops and cigarette butts.

Each piece of litter that the team picked up is one less bit of rubbish that will enter the ocean and cause damage to the marine wildlife.

Everything collected was also catalogued.

This gives the Marine Conservation Society an invaluable insight into what is polluting the sea, enabling it to campaign for positive change to protect the ocean.

The society has already helped implement plastic bag charges, better wet wipe labelling, and supporting a tax on single-use plastic items.

Jason Brooker, head of environment at Govia Thameslink Railway which runs the two train firms, said: “Every year, between 8 and 13 million tonnes of plastic enters our oceans. This is a biodiversity crisis, blighting our shores and impacting the communities we serve.

Angel Trains, the UK’s largest rolling stock company, has partnered with the University of St Andrews to support an innovative hydrogen train project, which could change the future of rail travel as we know it.

On 29 September, an event was held to mark the donation of a hydrogen electrolyser to the university

by Angel Trains.

The donation of the hydrogen electrolyser follows the support that Angel Trains provided to the University of St Andrews, and other industry partners, in delivering Scotland’s first zero-emission hydrogen-powered train. The project entailed the conversion of a three-car Class 314 train to a hydrogen fuel cell electric powertrain.

© GTR

FUTURE PROOF

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“With so many beaches on our rail network, it makes sense for us to do our part to keep them clean and inviting for our customers.

Keeping our shores clean also helps protect local biodiversity, which is a key part of our environment strategy.”

Electric trains are the most sustainable form of public transport. With the worsening climate and ecological crisis, GTR also hopes the beach clean will highlight how sustainable rail travel is, encouraging people to switch from car to train to reach the coast. This would boost passenger numbers on a network that has lost 25% of its customer base post 2020/21 lockdowns.

Jason added: “Jointly, by making small but important changes with our passengers and local communities, we can make a real difference for our planet and the generations to come.”

GTR was joined in the clean up by Brighton & Hove Albion FC’s Sustainability Manager Tom Harris and coach driver Martine Patey from Brighton & Hove Buses.

Clare Trotman, beachwatch officer at the Marine Conservation Society, said: “We wouldn’t be able to do the work we do at the Marine Conservation Society without the support of our volunteers heading out to the coast to collect vital information on what’s polluting our seas.

“A massive thank you to the Thameslink team for joining this year’s Great British Beach Clean and protecting our coasts and sea from pollution.”

RAILSTAFF SEPTEMBER - OCTOBER 2023

© NEXUS

Tyne and Wear Metro fleet testing Tens of thousands of detailed tests are taking place to get the new Tyne and Wear Metro train fleet ready for customer service, in what is one of the most important projects in the network’s history.

Stadler, the Swiss train building company, is working with Metro operator, Nexus, on this latest phase of the £362 million programme, known as testing and commissioning, which covers nearly every single component on the trains.

In the early hours of the morning, the teams are out there carrying out scores of different tests in what is the biggest project on the Metro since the system was built in the late 1970s.

UK rail news as it happens.

A total of 90,000 individual tests are required, with checks on everything, from seats and windscreen wipers, to more big-ticket items like brakes, CCTV, doors, wheels, and power supply.

There are 19,000 hours of training time, with the first few trains completing 37,000km of running. There are 22,000 standards and clauses to comply with and 480 staff to train.

The testing process is to ensure that the new trains work safely and seamlessly with Metro’s 60 stations and 77km.

All of the on-board customer information systems need to be checked and be working correctly, along with the emergency settings and fail-safe systems.

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Power consumption, ride quality, and performance reliability are all being scrutinised thoroughly.

The testing process has been ongoing since the first three Stadler trains arrived in North East England in March. This started with some basic functionality testing within the depot and the first trains started to be tested on our Nexus network in May 2023.

It involves the same level of detail that a big car manufacturer undertakes when bringing a new model to the market, Nexus said.

Cathy Massarella, interim managing director at Nexus, said: “Testing is really detailed and it’s absolutely critical to get the new Stadler trains ready for customer service. We are leaving no stone unturned in what is probably the biggest and most important project since the Metro system was first built.”

“Our customers won’t see the new trains running around the network as the testing is currently being undertaken between midnight and the early hours when the network is closed. However, there will be testing in daylight hours later this year.

The first five new trains will each need to complete 10,000km of fault free running before they are ready for handover.

The fleet will enter service in phases and the aim is to have all the new trains in service in 2025.

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RAILSTAFF SEPTEMBER - OCTOBER 2023

Minister opens Thanet Parkway

The minister attended the celebratory opening event alongside a number of invited guests and senior representatives from Network Rail, Southeastern, Kent County Council, Thanet District Council and the South East Local Enterprise Partnership.

The event was a local affair with music from the Thanet Big Sing Community Choir, and food supplied by Chapel House Estate, a wedding and events venue located near Minster.

The winners were also unveiled on the day of an art competition that was held in two nearby schools, Minster CofE Primary and Chilton Primary, with each of the six winning pupils receiving a family High Speed travel pass from Southeastern.

The minister said: “The opening of Thanet Parkway is the latest example of the Government’s commitment to making rail journeys across the UK more accessible and I’m delighted to see this impressive new station

© Network Rail

On Friday 8 September, Rail Minister Huw Merriman formally opened Thanet Parkway, Kent’s first new railway station in eight years.

already making a difference in the community.

“It will provide a boost to the local economy by better connecting people to employment, education and business opportunities while allowing thousands of people to benefit from new high-speed services into London as well as leisure and tourism attractions across Kent.”

He also unveiled a commemorative plaque to officially mark the opening and he enjoyed a station tour.

Guests took a short trip to Margate on Trainbow, the first of the Class 395 Javelin fleet that has had a major interior refresh, as part of a £27 million upgrade programme.

Steve White, Southeastern’s Managing Director, said: “Passenger numbers have been building since the station opened at the end of July and we are expecting our 10,000th customer any day now. I’m confident that this modern, fully accessible station will be a long-term asset for the local community.

“It is served by Britain’s fastest domestic train offering the sustainable option to park and ride on our all-electric railway. We’ll have staff at the station everyday between 8am and 4pm and crew on board every service, to assist customers.”

Avanti West Coast regains long-term contract On 19 September, the Department for Transport (DfT) awarded Avanti West Coast a long-term contract enabling it to deliver improved services for passengers after dramatically reducing cancellations to as low as 1.1% over the past year.

A long-term contract will allow the operator to plan ahead, giving it the certainty it needs to prepare advance timetables, roll out new train fleets and continue their work to improve services – benefitting passengers in both the short and long term.

This comes after the DfT placed Avanti West Coast on two consecutive short-term, six-month contracts and ordered them to develop a recovery plan aimed at addressing poor performance on vital routes – including between Manchester, Birmingham and London © iStockPhoto.com RAILSTAFF.CO.UK | @RAIL_STAFF | FACEBOOK.COM/RAILSTAFF

– which were brought on by a shortage of available drivers.

Alongside the recovery plan which prioritised training new drivers, reducing reliance on rest day working and getting tickets on sale earlier, a recovery timetable was introduced which has seen services increase from 180 trains per day to 264 on weekdays – the highest level in over two years.

By the end of the first six-month contract in March, Avanti had already made significant progress towards its recovery, with 40% more services being run and cancellations within Avanti’s control falling to 4.2%. Those arrangements were further extended to ensure these improvements would continue and passengers would feel confident in using the services again.

Since then, Avanti West Coast’s services have seen further improvements including: • Cancellations have consistently been below 3% since March 2023, and as low as 1.1% in July 2023, down from 13% in January 2023.

• Over 90% of trains now arrive within 15 minutes of their scheduled time, improved from 75% in December 2022.

• Over 100 additional drivers have been trained and brought on since April 2022.

• Improvements to passenger facilities on trains including better seats, lighting and charging points.

• The introduction of Travel Companion, a WhatsApp channel which passengers with accessibility needs can use to get realtime assistance and information on their journeys, allowing for a more seamless passenger experience for everyone.

Transport Secretary Mark Harper said: “The routes Avanti West Coast operate provide vital connections, and passengers must feel confident that they can rely on the services to get them where they need to be at the right time.

“Over the past year, short-term contracts were necessary to rebuild the timetable and reduce cancellations. Now Avanti are back on track, providing long-term certainty for both the operator and passengers will best ensure that improvements continue.”

Starting on 15 October 2023, Avanti West Coast’s new National Rail Contract will have a core term of three years and a maximum possible term of nine years. The DfT will stay in close contact with the operator and local stakeholders to monitor Avanti’s performance as it continues its progress to a sustained recovery.

RAILSTAFF SEPTEMBER - OCTOBER 2023

© Network Rail

Signalling scheme milestone As part of its four-year resignalling programme to improve reliability, Network Rail has successfully switched on 116 new state-of-the-art digital signals on the railway across parts of south west London and Berkshire.

The railway reopened as planned on Saturday 2 September following a 14-day, three-part closure between Barnes and Virginia Water, Windsor & Eton Riverside and Hounslow, to allow Network Rail to switch on the newly installed signals.

Since Saturday 19 August, Network Rail’s team of engineers has worked around the clock to commission the 116 new signals and finish upgrading seven level crossings during

the multistage closure.

Following the completion of this work, passengers will benefit from more reliable journeys and fewer delays on the Windsor Lines, which are a key route for commuters in and out of London.

The previous signalling system and track circuits were controlled by the Feltham Area Signalling Centre and dated back to 1974 so needed upgrading as they had become less reliable and harder to maintain.

Control of this part of the railway has now moved to the Basingstoke Rail Operating Centre, a purpose-built rail hub that is shared with South Western Railway (SWR).

Over the past four years, as part of the wider £116 million Feltham and Wokingham re-

NEWS

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signalling programme, Network Rail’s engineers have installed 116 digital signals, 11km of new cabling housed in 14km of refurbished cable ducts, 27 new under-track cable routes to support the new technology, and upgraded seven level crossings.

The Feltham and Wokingham re-signalling programme will be concluded in early 2024 with the completion of upgrades to key signalling equipment controlled by the Feltham Area Signalling Centre and Wokingham Signal Box, which jointly cover 80 miles of railway and 500 separate pieces of signalling equipment. A total of 13 level crossings will also have been renewed or upgraded, all with the aim of improving train performance and ensuring passengers enjoy more reliable journeys.

Mark Killick, Network Rail’s Wessex route director, said: “I’m pleased to say we’ve now reached a significant milestone of our wider Feltham and Wokingham resignalling programme with the switching on of 116 new signals on the Windsor Lines.

“These new digital signals replace old equipment that had become unreliable and harder to maintain and will improve the reliability of this stretch of railway and in turn help reduce delays for our customers.

“I’d like to thank customers and local residents for their patience while we’ve carried out this work.”

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NEWS

RRAILSTAFF SEPTEMBER - OCTOBER 2023

HS2 procurement award

Platinum, the highest award level, is granted to organisations which can demonstrate that excellence in procurement and contract management is the lifeblood of their business.

Just 10 organisations in the UK have received the accolade from the professional body, demonstrating the sheer proficiency of HS2’s governance and management processes.

The award follows an evidence-based assessment of 151 separate submissions, which scrutinised the way that HS2 Ltd operates, alongside its performance against five assessment criteria: • Leadership & Organisation • Strategy • People • Processes and Systems • Performance Measurement and Management

© HS2

HS2 Ltd has received a Platinum advanced award from The Chartered Institute of Procurement & Supply (CIPS) as part of its Procurement Excellence Programme, one of only 17 organisations globally to achieve the accreditation at this level.

of the most complex infrastructure projects ever undertaken in the UK should receive the top award.

On receiving the award, HS2’s chief commercial officer, Ruth Todd said: “This award demonstrates the robustness of the procurement and commercial policies and processes that HS2 has in place to ensure public money is managed responsibly as we build Britain’s new railway.

“Our fair and competitive processes ensure we bring the very best suppliers and talent on board, while driving value for money.

Today, CIPS has recognised that HS2 Ltd is not just committed, but excelling in the way it operates.”

Collaboration is at the heart of HS2 Ltd’s stand-out strategy. The company adopts a ‘team of teams’ approach across its project delivery, procurement, commercial and technical teams, underpinned by strong governance, transparency and external scrutiny. This approach extends to its supply chain, with contractors integrated into project teams to ensure seamless ways of working and an agile response to the evolving needs of the project.

HS2 Ltd’s CIPS submission went through three rounds of review and assessment before culminating in an interview with an independent verifier. There was unanimous agreement that the company delivering one

© TransPennine Express

Station cat raises cash After celebrating his fifth birthday, Huddersfield station’s beloved ‘Bolty boy’ has generously donated his birthday gifts to five local charities.

Bolt, the junior pest controller, joined the TransPennine Express (TPE) team at Huddersfield Station in 2019 as an apprentice to internet sensation and Senior Pest Controller, Felix.

The two cats have become and online phenomenon with over 186,000 Facebook followers, two top-selling published books, and an annual fundraising calendar.

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manager, said: “Felix and Bolt are well loved, and the pair often attract visitors from around the world.

“We try to deter their fans from sending any money to the station and request that if people wish to send a gift, they instead make a charity donation on the furry duo’s behalf."

Bolt's fifth birthday was a global sensation. He received thousands of birthday messages online and cards through the post from as far away as Canada.

Angela added: “This year, our lovely Bolty boy was inundated with well wishes and

birthday cards, some of which contained cash gifts.

“As a result, we will be making donations to five local charities that are close to the Huddersfield team’s hearts.”

TPE will be donating £100 to each of the following charities: • MND Association. The Motor Neurone Disease Association focuses on improving access to care, research and campaigning for those people living with or affected by motor neurone disease in England, Wales and Northern Ireland.

• The Welcome Centre. Huddersfield based food bank which helps local families and individuals in crisis with food, toiletries, and other essential items.

• Men’s Shed. A community group based next to Huddersfield Railway Station, which supports men of all ages who may have experienced life changing events such as redundancy, retirement or bereavement, or be in recovery from addictions or mental or physical health problems.

• Huddersfield Women’s Aid. A charity based in Kirklees which supports women and children fleeing domestic abuse, honourbased violence and forced marriage, into safe accommodation.

• Forget Me Not. A children’s hospice that supports children with life-shortening conditions, their families and families living with the loss of their child across West Yorkshire.

RAILSTAFF SEPTEMBER - OCTOBER 2023

OBITUARY

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Michael Watkins (1947 – 2023) WRITTEN BY PAUL DARLINGTON

B

orn in January 1947, Michael Watkins joined British Rail as a student engineer while living in Mill Hill London in the late 1960s.

He was an inspirational leader and was a friend to many in the industry. While training in the 1970s, many remember his friendly nature and lovely sense of humour while working in such locations as Euston Power Signal Box. On completion of his training, Mike was appointed to the British Rail Board headquarters telecoms section in Melbury House London, where he led a team developing one of the first nationwide data networks.

He was always looking for new ideas and technologies, and this was to continue throughout his career. Having organised the expansion of the railway data network to cover the whole of Britain, Mike also led the implementation of the National Teleprinter Network (NTN).

He joined the Birmingham project office as the telecoms schemes engineer in 1988.

These were busy and interesting times with the technology changing fast, and British Rail organised into business sectors. The office doubled in size to accommodate the welcome investment in rail, which included work such as the new customer information systems and complying with the requirements of the Sub Surface Fire Regulations.

Mike excelled in the role and he mentored many new

engineers and was always keen to introduce new creative engineering.

I was a junior engineer several grades below Mike, but this never stopped him from talking to and listening to everyone’s ideas. He accompanied me and other junior engineers to help factory test equipment. This was unheard of for such a senior engineer as Mike.

Mike was a fluent French speaker and his leadership, technical skills, and diplomacy, were recognised when he was selected to lead the development of the telecoms and a train radio system for the Channel Tunnel rail link between England and France.

His success on this project led, in 1991, to Mike being appointed project manager of the UIC European Integrated Radio Enhanced Network (EIRENE) programme to specify a new digital train radio system for European Railways.

Mike skilfully managed the EIRENE team in bringing together the different interests of European Railways, European Telecoms and Standards Institute (ETSI), and European radio frequency regulators in the specification, development and trial of the train radio technology that came to be known as GSM-R. The system is now in operational service not just in Europe, but with railways around the world.

With GSM-R developed as a system, Mike joined Railtrack / Network Rail to help roll out GSM-R ‘on the ground’ in Britain.

His enthusiasm for engineering innovation did not stop with GSM-R and, in 2006, he helped to fund and establish Reliable

Data Systems International Ltd, a start-up business to locate trains using machine vision cameras installed in the cab, instead of through infrastructure-based train detection systems. He continued to passionately support and actively encourage the business throughout his retirement.

Mike was a good listener, and he was always keen to consider other people’s suggestions and ideas to improve things.

He loved teaching people about new technologies and practices. He joined the IRSE as Fellow in April 1996 and he was a joint author for the radio section in the IRSE Railway Telecommunications book.

Mike always considered people as friends and not just work colleagues. He was a loving, caring husband, father, and grandfather. In recent years Mike and his wife moved to France, however he still supported Watford!

Micheal was a fine ambassador for railway telecoms, not just in the UK, but throughout Europe and the World, and a valued friend to many. He will be sadly missed.

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RAILSTAFF AWARDS

RAILSTAFF SEPTEMBER - OCTOBER 2023

RAILSTAFF AWARD EFFERVESCENCE

IT’S ALMOST THAT TIME AGAIN. THE NIGHT THAT EVERYONE’S BEEN WAITING FOR. THE RAILSTAFF AWARDS IS NEARLY HERE! Once again, the rail industry’s movers and shakers will gather to applaud the tremendous work of everyone who keeps the network running, especially those nominated for a coveted RailStaff Award.

The Awards become more magnificent each year, and 2023’s event will feature the most incredible array of entertainment to date.

A PARTY LIKE NO OTHER Attendees will be dazzled by astounding aerial performers, heart-stopping high wire acts and fearless fire dancers, and a captivating grand finale.

Guests will experience exhilarating entertainment, fabulous food, and an electric atmosphere from the moment they arrive. They’ll get the full VIP treatment, with all the decadence and indulgence that brings.

On arrival, party goers will bask in the warm glow of the party venue, giving them a glimpse of what lies within. Once inside, they’ll be greeted by sparkling golds and dancing beams of light, and the celebrations in full flow.

As they make their way to the main bar area, the electric atmosphere of the night will become apparent, as the bars exude endless, fast-moving energy. Professional mixologists will create iconic drinks, while the main bars will offer traditional beers, spirits, and wines.

As guests take their seats for dinner, the focus will move to the main stage as the evening’s entertainment gathers pace. World-class circus entertainers perform the impossible with daring poise and grace to a backdrop of flames and mesmerising lighting.

Following a delicious meal and plentiful conversation with old and new friends, the Awards ceremony begins.

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RDS 2023: Nominations can still be made at:

www.railstaffawards.com/ event/2023/nominate

COMPÈRE EXTRAORDINAIRE

THE JUDGES

The RailStaff Awards is hosted this year by none other than TV and Radio Broadcaster, Gethin Jones.

A firm family favourite, Gethin started his career on Wales’ S4C before taking on the iconic role of a Blue Peter presenter. His stint on the timehonoured show saw him break four world records, complete three death-defying tasks, and fulfil the ambition of a lifetime by flying with the Red Arrows.

Since then, Gethin has appeared in countless high-profile shows including Strictly Come Dancing, BBC1’s Morning Live, as well as the One Show and Celebrity Masterchef. He’s a self-confessed rugby anorak and hosts this year’s official Rugby World Cup podcast.

Gethin will guide us through the evening’s events, making this special night all the more memorable.

The categories in full: • Apprentice or Newcomer of the Year • Award for Charity • Customer Service Award • Depot & Freight Staff Award • Digital Railway Person or Team Award • Health & Wellbeing Award • HR, Diversity & Inclusion Person or Team • Learning, Development & Investing in People Award • Lifetime Achievement • Rail Engineer of the Year • Rail Manager of the Year • Rail Person of the Year • Rail Team of the Year • Recruitment & Talent Acquisition Person or Team • Safety Person or Team Award • Samaritans Lifesaver • Station Staff Award • Sustainability & Net Zero Person or Team Award

The rail industry covers countless job roles which are all represented at the RailStaff Awards, and individuals at all levels are eligible in the event’s 18 categories. The task of deciding on the winners goes to an independent judging panel of 9 individuals, plucked from throughout the industry and our category sponsorship judges. A selection of our judges are listed below: • Glynis Appelbe - HR Director, G&W UK/Europe Region/Freightliner • Julie Bentley - CEO, Samaritans • Fiona Brunskill - Chief People Officer, Transport for London • Karl Gilmore - Rail Infrastructure Director, Transport for Wales • Jo Gretton - CEO, Telent • Edward Hodson - Chair, IOSH Railway Group • Amy ‘Bessie’ Matthews - Rail Person of the Year Winner 2022 • Rob Morton - Managing Director Route Services, Network Rail • Bonnie Price - Chairwoman, Young Rail Professionals • John Sheehy - CEO, Transport Benevolent Fund CIO • Richard Thorp - Director of Engineering & Sustainability, High Speed 1 Ltd • Alan Wilson - Managing Director, Train'd Up • Mark Coleman - Managing Director, GeoAccess • Samantha Facey - Health, Safety, and Security Director, Govia Thameslink Railway • Wayne Thompson - Technical Director, Inspire Structures Ltd • Andy Moss - Chief Customer Officer, City & Guilds • Matt Atkins - Editor, RailStaff • David Shirres - Editor, Rail Engineer

DANCE THE NIGHT AWAY With all the night’s winners announced, the real party can begin.

As casino tables open, indoor fairground rides burst into life, and the dancefloor waits for those with the energy.

So, dig out your glad rags and prepare for the night of the year. The industry’s biggest celebration is just weeks away.

Tickets for the RailStaff Awards are now available for teams and individuals, so book now to ensure you don’t miss out.

Voting and Nominations close on Sunday 22 October.

Finalists are announced on 25 October.

Make sure you nominate your RailStaff Superstar today!

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RAILSTAFF AWARDS

RAILSTAFF SEPTEMBER - OCTOBER 2023

TOP RISING TO THE

Cameron O’Connell, Adcomms

W

hile the rail industry leans heavily on the time-earned knowledge of its more experienced staff, it also clamours for new ideas, fresh ways of thinking, and novel approaches to the many challenges it faces. That’s why apprentices and industry newcomers are also vital in keeping the wheels turning.

The RailStaff Awards prize for Apprentice or Newcomer of the Year recognises the outstanding contributions of individuals who are new to rail, or who have chosen to take a career change and become an apprentice.

CHANGE OF TRACK In 2018, Cameron O’Connell won the Apprentice of the Year Award, as it was then known. In 2015, Cameron suffered a serious back injury and was forced to quit his role as a communication systems operator in the British Army. He initially struggled to transition to life as a civilian.

However, the experience he picked up in the Forces, along with his transferable skills and sheer determination, helped him land an apprenticeship with Amey as an electrification and plant (E&P) engineer. Once in role, his hunger to learn and progress set him apart from his peers.

Having started the placement with no qualifications, Cameron completed a BTEC and a Higher National Certificate and, at the

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time of winning the award, he was working toward a foundation degree, all in electrical and electronics engineering. All the while, he was taking part in projects such as the East Midlands signalling power reliability and improvement works, where he helped to survey a 50-mile stretch between St Pancras and Bedford as part of a major upgrade.

“I’ve been on a bit of a rollercoaster ride since 2018,” says Cameron. “When I won the award, I had been at Amey for three years, and I left as a trainee electrical engineer.

Soon after winning the award, I moved to Systra and, while working there, I completed my foundation degree and continued on to complete a Bachelors degree in Engineering.

I went from working as an assistant engineer, to an engineer within a year.

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“Following this, I moved to a small consultancy firm, FJDConsulting, where I worked my up to electrical design lead / senior engineer, and since then I’ve moved to Adcoms where I’ve now worked for 18 months as Lead E&P Engineer.”

“I’m currently working on a £4million project renewing the UPS systems

for the telecoms assets in the Kent & Sussex Area. The work covers 300 sites over the region. Being the engineering manager I’m responsible and accountable for the design, survey, installation of the assets, to ensure the telecoms assets stay operational and are maintainable over their lifespan.

It’s a big project, but it’s going very well so far.

EYE ON THE PRIZE Cameron’s story is an inspiration, but he’s always had a plan. After winning the award in 2018, Cameron told RailStaff: “I just want to keep going all the way to the top. I want to be the CEO of a major company one day.” Catching up with him recently, it seems he’s well on his way toward that goal, and he’s certain that winning the Apprentice of the Year Award has helped him on his career journey.

“Even after all this time my RailStaff Award is something that still stands out on my CV. It’s something that puts you at the forefront if you’re applying for roles.

It’s definitely helped me get to where I am today.”

The story of Cameron’s meteoric rise is exactly what we like to hear at the RailStaff Awards.

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RAILSTAFF AWARDS

RAILSTAFF SEPTEMBER - OCTOBER 2023

HEALTH & WELLBEING

HEROES

T

he wellbeing of employees should be a critical concern to all organisations, whatever the industry. Physical and mental health concerns can have the same devastating impact as a workplace injury, and for this reason the RailStaff Awards celebrates those who seek to protect and support their colleagues.

The Health & Wellbeing Award is for those who have gone the extra mile, and more, to promote good practice in this area.

It rewards the innovative and proactive activities that enable rail staff to lead healthier and happier lives.

HEALTH AT HEART This year, the Health & Wellbeing Award is proudly sponsored

by Govia Thameslink Railway (GTR), the UK’s largest rail company, which operates Southern, Thameslink, Great Northern, and Gatwick Express services. Health & Wellbeing is at the core of its values.

“GTR employs 7,500 staff and connects with many passengers and communities. It’s a real people-focused organisation,” says GTR’s health, safety, and security director, Samantha Facey.

“Health and wellbeing is critical to our organisation – it’s at the heart of everything we do. Mental health and wellbeing initiatives are vital to the happiness and prosperity of our staff, and to the operation of our network.

“I believe GTR leads the way in this area. For physical health, we have an occupational health team and dedicated physician and offer help with diet and lifestyle choices to avoid conditions such as diabetes. We also give all employees access to Care First, which can help to provide counselling and therapy where needed. In addition to this, we have a wealth of free resources available to employees at all times, such as practical tools and guidance for mental health and wellbeing.

“We strive to deliver continual learning to all of our staff. We’ve just completed a six-month programme working with an expert to provide webinars on personal resilience. Initiatives like this help to ensure our staff are set up for success.

One of the hazards of working on the railway is the risk of being involved in a traumatic incident. That may involve abusive behaviour from members of the public, or witnessing a workplace accident. GTR ensures that its staff are well cared for in any event, Samantha says.

“We recognise the long-term impact these scenarios can have and employ trained practitioners who can provide trauma support for staff who have experienced these types of situations – that’s whether the event took place within the workplace or outside of it.”

But all this good work would be for naught, if employees were not made aware of the support available to them. Highlighting the help on offer is critical, and GTR takes pride in communicating this message.

“We have a very mature internal comms programme, where health and wellbeing is a constant feature throughout the year.

We use this to signpost seasonal events that may impact on our employees’ wellbeing.

“As an example, as we enter autumn and winter, we’ll be reminding staff how they can keep themselves healthy. The shorter days can exacerbate mental health issues, which can also impact physical health. We’ll be letting our staff know how they can keep themselves fit in both body and mind.”

WORTHY WINNER Samantha Winfield from Great Western Railway took home the Health & Wellbeing Award in 2022, and she embodies everything that makes a worthy winner. Samantha had volunteered to become a wellbeing champion during the Covid pandemic, so she could help support her Cardiff depot throughout lockdown.

She helped her team stay physically and mentally active and was responsible for keeping the team connected during the challenges of that time.

Samantha also realised that much more could be done beyond the depot and focused on supporting people who were suffering from domestic violence. She engaged with Domestic Abuse Stops Here (DASH) a charity that was working in the Cardiff area to address the increase in domestic abuse cases created by the pressures of lockdown.

Samantha looked beyond her colleagues every-day roles, taking a holistic approach to their wellbeing. She is a true RailStaff star.

UNSUNG HEROES The RailStaff Awards are a celebration of the superb staff who keep the network running day-in, day-out, whatever the conditions.

The individuals and teams who ensure that employees are cared for and supported through any event are a key pillar of the workforce and deserve our highest gratitude.

“It’s wonderful to recognise the great work that’s going on across the industry to make our railways better, safer, and happier places to work,” says Samantha.

“Through our staff, our organisation touches many people’s lives, and recognising the unsung heroes who support our employees is a great honour. They make a tangible difference to the experience of everyone on the network and deserve to be rewarded.

“We at GTR are proud and privileged to sponsor this category.”

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RAILSTAFF AWARDS

RAILSTAFF SEPTEMBER - OCTOBER 2023

PROFESSIONALISM, PATIENCE,, AND PATIENCE

PEOPLE FIRST

E

xceptional customer service is a key pillar of any successful enterprise. Clients return to companies which go above and beyond to deliver an excellent experience. They then go on to spread the good word and generate more business in return.

The Customer Service Award recognises those teams and individuals who’ve gone the extra mile to meet the needs of their clientele.

LOCAL HERO Southern Railway’s Charles Dickson was handed the Customer Service Award in 2022 for his dedication to making passenger journeys that little bit easier.

Charles is a local hero at Gipsy Hill station, where he’s worked for the better part of a decade and got to know countless customers and staff. He always gives passengers a warm welcome and wishes them a safe journey. Passengers always leave with a smile on their faces.

Charles’ work ethic and customer service are exceptional. One colleague who nominated him recounted an interaction he had with an elderly passenger: “One classic example I can remember of Charles’ work was when he helped an elderly lady with directions for her train the next day, as well as directions to a specific road within the local area. Charles was warm with his welcome and managed to fit in a few jokes. He even wrote the directions down on a piece of paper for her.”

Charles was typically humble about his award. “I don’t know what to say,” he

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said. “It’s a real joy to be honoured like this. I want to thank everyone who has supported me over the years and everyone at Gipsy Hill station – they’ve all been so helpful towards me. Thank you to everyone who nominated me too.”

CUSTOMER SERVICE STARS This year, the Customer Service Award is sponsored by Readypower Group.

Readypower Group is a specialist rail and infrastructure services provider with a market leading operated asset hire business, complemented by a specialist civil engineering division.

With extensive knowledge and understanding of the UK’s regulated infrastructure and operated asset hire, it provides dynamic solutions underpinned by a renowned tradition of customer

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service with outstanding reliability.

Readypower Group operates from several major hubs, supported by several satellite facilities throughout England, Scotland and Wales. This gives it the flexibility to fully support their clients’ projects in all parts of the UK. In August 2023, the firm received the Rail PPS Gold Award in recognition of its fantastic customer service. This award was a direct result of the hard work from all its staff members and a testament to the emphasis the firm places on delivering an excellent customer experience.

Russell Jack, CEO Readypower Group said: “We're thrilled to sponsor the Customer Service Award because exceptional customer service is the very foundation and cornerstone upon which our business has been built. Good luck to all of the finalists at this year’s RailStaff Awards.”

The UK's Specialist The UK's Specialist Rail and Infrastructure Rail and Infrastructure Services Provider Services Provider Readypower is proud to sponsor Readypower proud to sponsor the CustomerisService Award the Customer Service Award at this year's RailStaff Awards at this year's RailStaff Awards For general enquiries, contact: For general enquiries, contact: info@readypower.co.uk info@readypower.co.uk 0118 9774 901 0118 9774 901

www.readypower.co.uk www.readypower.co.uk

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RAILSTAFF AWARDS

RAILSTAFF SEPTEMBER - OCTOBER 2023

HERO AMONG HEROES Rizwan Javed, MTR Elizabeth line

E

veryone put forward for Samaritans Lifesaver Award is a genuine, real-life hero. The Award recognises those who have demonstrated deep courage and compassion by being there for someone in crisis, supporting them, and keeping them out of harm’s way.

While all RailStaff Award nominees are outstanding individuals, only those put forward for this Award can say they have saved a life. Rizwan Javed took home the Award in 2018 for doing much more than that.

IN AT THE DEEP END In Rizwan’s first week of working on the railway in 2015, he attended a Samaritans Managing Suicidal Contacts training course on identifying and coping with potential suicides. Just one week later, he was alone on a platform when he noticed a vulnerable passenger.

“If it wasn’t for going on that Samaritans course, I wouldn’t have had the confidence to approach that passenger, help him deal with his issues and give him the help that he deserved to get him back on track. And I would like to think that he did get back on track and has made progress in his life.”

Working at Ealing Broadway for MTR Elizabeth line, the operator of the Elizabeth line, Rizwan went on to have more than 24 successful interventions (which has since risen to 29), earning his place in the RailStaff Awards hall of fame.

“I’ve been fortunate enough to be in the right place at the right time and to have the confidence to approach these people, build on that small talk, and potentially save many lives.

“Some people may look lost on the platforms, other people like to hide themselves away until they are approached, and some people you are fortunate enough to catch before they take that final step in front of a train.

“If I see people missing trains or going backwards and forwards to the edge of the platform, I feel I need to go and challenge that. Being in charge of the station, it’s my duty to make sure everyone at that station is safe.”

WITNESS TO HISTORY Since winning the award, Rizwan has continued work on the Elizabeth line, and has seen history being made.

“I’ve moved into the central section as a duty customer experience manager between Paddington and Whitechapel.

My duties involve managing staff competencies, staffing levels, operations at the station, and making sure the station’s fit for purpose. It’s a wider section, so it’s been a promotion for me, with much more to learn.

“Working on the central section has felt like making history. I was here when Queen Elizabeth II opened the station, along with other dignitaries including former Prime Minister Boris Johnson and London Mayor Sadiq Khan. I’ll always remember that as a highlight of my railway career.”

MENTAL HEALTH CAMPAIGNER Rizwan continues to raise awareness of mental health issues and has a profound impact on commuters. Working alongside Samaritans, he helps to promote their Small Talk Saves Lives campaign. This has drawn him much attention from the media, which is great for Rizwan and his wider mission.

“I do a lot of work with Samaritans. The last campaign I was involved with was earlier this year. Whenever they’re working on their Small Talk campaign, I’ll get involved. It’s good to get out there, meet people, share my story, and raise awareness. It’s about giving people the confidence to approach people who may be vulnerable and strike up a conversation which could save their lives.

“As a result of my work spreading awareness about mental health, I’ve made quite a few media appearances. I’ve been interviewed by the BBC, ITV, Channel 4, Channel 5, and Islam Channel, as well as a few radio stations. It’s been a great experience, and it all started with winning the RailStaff Award.

“This exposure has helped to spread mental health awareness even further. Many people have reached out after my appearances who could relate to the issues I talked about. I’ve been able to help a lot more people because of that.”

Rizwan embodies everything that makes the RailStaff Awards so special. He is a true hero to many, many people, and deserves all the attention he gets!

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REPORT BY COLIN WHEELER

FATIGUE, FINES, AND A REOPENED INVESTIGATION

A

court case was heard in Aberdeen on 7 September concerning the triple fatality passenger train accident at Carmont, west of Stonehaven, back on 12 August 2020. The accident happened as the train was returning to Aberdeen. On that morning, the weather was atrocious with the heaviest of rain continuing to fall and flood conditions in many places.

Notice had been given that Network Rail would plead guilty, as they did, and a substantial fine was imposed. The train driver, conductor, and a passenger were killed in the accident and others were injured. The train ran into “the debris washed out of a drain, derailed and collided with a bridge parapet which caused the train to veer off the bridge and down a steep embankment below the bridge.”

Colin Wheeler.

This calls into question the arrangements made for regular inspection of structural assets; the condition of which can affect the safety of the railway. This is already under scrutiny following the exchange of open letters concerning overdue structural examinations between the chief executives of the ORR and Network Rail.

The legal contract process which permits changes to designs is there to be a formal agreement between contractor and client as well as from the designer, in this case Arup. No such reference or agreement was made. Unauthorised changes included the construction of a bund, omission of a connection into the existing drainage, the relocation of catchpit 18, and the omission of a geotextile lining to a trench!

HEALTH & SAFETY FILES NOT FOUND

INVESTIGATIONS RAIB’s investigation resulted in a detailed report making 20 recommendations. It identified fundamental lessons for Network Rail and others to learn.

A separate investigation involving Police Scotland, the British Transport Police (BTP), and the Office of Rail and Road (ORR), under the direction of the Crown Office and Procurator Fiscal, found that Network Rail had not inspected the whole drain since its construction, although an inspection of the lower part had been carried out on 13 May 2020.

Network Rail staff in Route Control “had not been trained to effectively analyse weather forecasts or how to use all available weather data resources”. The drainage work was not completed in accordance with the design, nor was the contract progressed in accordance with the Construction Design and Management Regulations 2015 (CDM).

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The conclusion of the criminal proceedings resulted in the imposition of the £6.7 million fine.

The Crown and Procurator Fiscal’s Office has subsequently begun the process that will lead to a Fatal Accident Inquiry which will examine the full circumstances surrounding the deaths and identify any lessons that can be learnt to avoid such incidents happening in the future. Following the accident, RAIB sample checked 64 other Network Rail projects and found that more than half of them were devoid of any trace of a health and safety file, which is a statutory requirement under the CDM Regulations.

SPAD RESULTED IN FREIGHT TRAIN COLLISION On Tuesday 5 July at around 06:21, a freight train (4E11) travelling from Felixtowe to Rotherham Masborough Freight Terminal passed a signal at danger (SPAD). The train comprised 35 wagons hauled by a diesel electric locomotive which had left the East Coast Main Line at Loversall Carr Junction near Doncaster. It passed signal D197 at red whilst travelling at 48mph. This signal was protecting freight train 4E82 which was stationary. 4E11 was travelling at 28mph when it ran into the back of that stationary train. The damage to both trains was considerable.

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AERIAL VIEW OF THE LOVERSALL CARR JUNCTION ACCIDENT SITE

RAIB’s investigation refers to “the loss of awareness of the driving task, probably due to the effects of fatigue”. It adds that the loss of driver awareness may have resulted from “a low workload approaching Loversall Carr Junction” and the expectation of the aspect of signal D197.

RAIB’s report comments that “the management of fatigue by GBRf “did not follow industry good practice,” adding that “risk assessment processes did not identify the hazards created by a driver driving whilst fatigued”.

RAIB makes two recommendations. First, GBRf is to “reduce the risk of driver fatigue, improve risk assessment processes and follow good industry practice”. Second, the Rail Safety and Standards Board (RSSB), with operators, are to identify sleep disorder indicators in current standards for safety critical risk assessments.

RAIB’s learning point is the need to “remind drivers of the importance and meaning of flashing yellow signals.”

RAIB’s investigation found that “there was no formal guidance on arrangements and responsibilities when individuals leave a PIC’s safe system of work”. There is, the report says, a widespread acceptance that PIC’s and Controllers of Site Safety (COSS) can “actively observe and advise their work group over a greater distance than is practical or reasonable”.

The RAIB report makes two recommendations to Network Rail. First, they are to “improve processes and guidance that is available to PIC’s and COSSs to help control the risks when gangs split or change during a work activity”.

The second recommendation relates to the practicalities of managing a group on site and understanding how this can be improved.

The report also lists three learning points which are: the importance of clear communication; duties undertaken by a PIC; and the importance of the availability of train mounted closed circuit television records to assist safety investigations.

TRACKWORKERS IN NEAR MISS RAIB report 09/2023 was published on 8 August.

This near miss occurred on 10 July last year. The train involved was travelling at 61mph towards Stafford when the driver saw workers on the line and sounded the locomotive horn. One worker warned the other and they both “jumped clear less than one second before the train reached their position”.

The two had moved away from a larger group to operate an overhead line isolating switch sited south of Penkridge Station. The report says that there was “no recognised safe system of work in place. The workers believed that the line was blocked to the passage of trains, as had been the case when they left the group”.

The Person in Charge (PIC) allowed the blockage to be removed believing that the trackworkers were standing away from the track in a place of safety.

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OVER-SPEEDING BETWEEN STIRLING AND PERTH On 15 July, blanket emergency speed restrictions had been imposed between Stirling and Perth due to predicted very heavy rainfall. Two trains travelling between these cities exceeded the maximum permitted speed between Blackford Signal Box and Gleneagles Station. RAIB is preparing a Safety Digest.

How far away are we from having locomotives equipped so that drivers getting into them simply log in and read the latest updates for the route they are to drive before beginning their journeys?

£14 MILLION FINES FOR CROYDON FAILINGS On 27 July, the ORR reported the results of the prosecution at the Central Criminal Court (the Old Bailey) of Transport for London (TfL) and Tram Operations Ltd (TOL) in respect of the Croydon tram accident. Both organisations pleaded guilty under the Health and Safety at Work Act 1974 and were fined £10 million (TfL) and £4 million (TOL).

The Croydon accident occurred on 9 November 2016 since when “new measures have been implemented following the RAIB recommendations”. These include new systems to prevent trams from over-speeding around tight curves and at other high-risk areas along the track.

I question whether company prosecutions are the best way forward? The fines will probably upset the budgets of the various organisations involved and hopefully may influence the future behaviours of some staff, but surely the aim should be to change and improve the safety awareness and motivation of frontline workers, their supervisors, and line managers?

The legislation also permits individuals to be prosecuted. Some years ago, I recall reminding

my teams that, if things went wrong, individuals could well be taken to court and prosecuted. It was a brutal but positive force for safe working.

Being formally cautioned as part of an interview about an accident usually has an effect too; I remember when it happened to me.

Speaking about Croydon, the ORR’s Ian Prosser said: “We must never forget the tragedy of that day, and must strive to learn all of its lessons so there can be no repetition.

Our thoughts remain with those whose lives were so affected. The judge’s remarks and sentences imposed underline to the corporate defendants and the whole industry that there first responsibility is to ensure the safety of their passengers and staff.”

NEW EVIDENCE IN CROSSING FATALITY CASE On 21 April 2022, a pedestrian was struck and fatally injured by an out of service passenger train at this crossing near Ashtead in Surrey. The pedestrian was on the crossing with a dog and was pushing a wheeled trolley bag. She started to cross shortly after a train had passed but was struck by a second train travelling in the opposite direction. RAIB carried out an investigation and published their report on 14 February this year.

Most unusually it has now been announced that new evidence has now been made available.

Consequently, RAIB’s chief inspector has decided that the new evidence “may be significant”, so the investigation has been re-opened. This is permitted by Section 7(8) of the “Railways Transport Safety Act 2003”.

The reopening of an investigation after publication of a full report is unusual to say the least. Hopefully it will encourage others to be fully open and comprehensive when responding to RAIB investigators.

THE ENTRANCE TO LADY HOWARD CROSSING, APPROACHING FROM ASHTEAD COMMON

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REPORT BY COLIN WHEELER

NON-COMPLIANCE WITH STRUCTURES EXAMINATIONS “NETWORK RAIL NOT GOOD ENOUGH!”

I

had optimistically hoped to write in this edition describing the process and timescale agreed between the Office of Rail & Road (ORR) and Network Rail following the exchange of correspondence between them, as reported in RailStaff issue 286 (July-August 2023).

The ORR’s concerns about structures examinations go back to 2021 and progress has not been good enough, its chief executive has said. It is concerned by the quality of the reports, the competence of those doing the examinations, and those who decide and take responsibility for necessary repairs and renewals. It is also concerned that Network Rail does not have robust plans in place across the regions to achieve a reasonable level of compliance with the standard and reduce the backlog of examinations.

The backlogs vary between regions, but all are non-compliant in respect of site examinations, submission of reports, and their evaluation.

NETWORK RAIL’S RESPONSE Network Rail’s regions have now, in response to the ORR open letter, all worked up comprehensive plans. I understand these have been submitted to the ORR. I have also been advised that “good progress is being made to reduce the

backlogs.” I hope to hear more about their progress and how soon they expect to be able to demonstrate that structural inspections are up-to-date, and repairs and renewals are keeping pace with defect reports.

WHO WILL BE HELD RESPONSIBLE? It is not clear who would be held responsible if an infrastructure failure resulted in a train accident involving damage to the environment, injury, and/or loss of life.

The training, qualifications, and competence of those carrying out the site examinations is the first consideration.

Railway structures, many of which were overdesigned nearly 100 years ago, are different to others and need to be examined by technically qualified examiners who understand them.

The examination of stations, tunnels (including shafts), culverts, retaining walls, bridges of steel, stone, brickwork, and concrete (both prestressed and reinforced) need individuals with the necessary experience and knowledge.

The engineering knowledge required in examining rail structures includes an understanding of structures which often differs from that needed for roads and highways. Similar comments apply to the knowledge needed by the chartered and incorporated engineers who site check and evaluate the examiners reports.

PROFESSIONAL RESPONSIBILITY FOR SAFETY As a retired chartered railway civil engineer, I appreciate the professional responsibility and accountability this conveys to individuals. I still recall being called upon to give evidence in court following a train accident and derailment which closed the main line railway for a week.

In court we demonstrated that neither structures nor the track itself contributed to the derailment since both were within the limits specified and were fit for purpose.

If a train accident occurred tomorrow, with the cause being, for example, a structural failure of a bridge, culvert, wing, or retaining wall, or indeed the track, signalling, or overhead electrification equipment, who would be charged by the police? Would it be individual examiners, their employers, engineers who signed off reports, Network Rail, the ORR, or all of them?

My request for an update from the ORR during the last week in September produced the following statement from them: “ORR has received final drafts of Network Rail’s recovery plans and are currently assessing these. This has been an iterative process with extensive engagement between Network Rail’s Technical Authority and each Regional Team. We shall be holding Network Rail to account against these plans.”

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HEALTH+SAFETY

RAILSTAFF SEPTEMBER - OCTOBER 2023

REPORT BY MATT ATKINS

PARTNERS IN SAFETY RAILSTAFF SPEAKS TO SAMANTHA FACEY, HEALTH, SAFETY AND SECURITY DIRECTOR AT GOVIA THAMESLINK RAILWAY, ABOUT ITS RENEWED PARTNERSHIP WITH THE BRITISH TRANSPORT POLICE.

T

CHANGING BEHAVIOURS

he safety of staff and passengers is of paramount importance to all train operating companies (TOCs).

In recent years, the safety environment has started to change, partly a result of the Covid pandemic and the UK’s current economic situation. Operators are rightly bolstering their response to incidences of crime on the network and looking to build partnerships that make tackling this challenge more achievable.

Govia Thameslink Railway (GTR) and the British Transport Police (BTP) recently renewed a commitment they made to safety on the railway back in 2022. The two organisations signed a new collaboration agreement, committing them both to strengthening their partnerships and working together towards shared objectives. The declaration was signed by Patrick Verwer, GTR’s CEO, and Christopher Casey, chief superintendent for the BTP. In the past year, the two organisations have worked together closely to crack down on crime across the GTR network. Joined-up working has included more patrols, increased presence at problem areas and dedicated teams tackling reports of antisocial behaviour and County Lines – both of which are increasing problems for all train operators.

The agreement will help to continue the great work being delivered by GTR and BTP with a focus on: the importance of quality reporting; deterring unwanted sexual behaviour on GTR trains and stations; identifying and protecting potentially vulnerable people and groups; preventing and prosecuting any staff assault; and improving staff and passenger confidence through increased engagement.

Samantha Facey was there when the agreement was signed. In addition to signing the agreement, the rail operator also announced Mike Boyce in the newlycreated role of head of security and policing.

“We’ve worked closely with the BTP for many years, but the formal collaboration agreement came as a result of Covid, when we started to see changes in passenger behaviour emerge. We’ve found that passengers are becoming frustrated much more easily than they used to and are less likely to take direction when they become upset. This is partly due to the increased use of smartphones and apps. Sometimes passengers have information about rail services before we can get it, and when their expectations are not met, there can be problems.

“In the summer of 2021, we were thinking about how we could collaborate with BTP across some key areas and improve our relationship to tackle these emerging risks.

We don’t have all the answers, but we’re stronger when we’re working together and pooling our resources. And we’ve had some great successes to show for it.”

A BRAVE NEW WORLD It’s understandable that the pandemic has caused people to act differently.

Lockdown saw a marked increase in mental health issues, and we’re still all dealing with the impact of stepping back out into the wider world. Anxieties remain about personal health as well as social interactions, and this can manifest as minor inconveniences being built up into major issues. These behaviours are impacting the operation of the network.

THE DECLARATION WAS SIGNED BY PATRICK VERWER, CEO OF GTR, AND CHRISTOPHER CASEY, CHIEF SUPERINTENDENT FOR THE BTP

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“Recent years have seen increased incidences of trespass,” says Samantha.

“Covid has its part to play, but so does the current socio-economic climate. For instance, we’ve seen in a rise in trespass for the purposes of theft. But we’re also seeing more antisocial behaviour - ‘tomfoolery’ on the track, for want of a better phrase – as well as an increasing number of passengers stepping onto the tracks to retrieve lost or dropped property – usually mobile phones.”

“This is a major problem, but not just in terms of the obvious risk to life of those who are trespassing. The delays caused by trespass result in frustrated passengers who, today, are much more likely to vent their frustration on staff, or to take direct action.

Since Covid, we’ve found that people are less willing to wait for instruction and this can result in situations where passengers begin to egress the train while it is not safe to do so.

All of these problems can result from a single trespass incident, and responding to it uses up valuable resources.”

LIVING STANDARDS As Samantha has already alluded to, it’s not just Covid that has rocked the country in recent years. The cost-of-living crisis is having a huge impact on the daily lives of many people. As in previous times of economic hardship, cases of homelessness and vulnerable living are rising.

“There has been an increase in vulnerable persons and suicide prevention work across the network, and the demographics of the people we’re working with are changing, says Samantha. “Middle-aged men remain the largest demographic among vulnerable people, but we’re increasingly working with younger people too. Speaking personally, I also think that’s got a lot to do with social media and feelings of social isolation, and County Lines trafficking also plays a part.

“As we improve our data, we’re seeing that vulnerable people who arrive at our stations are not necessarily looking to harm themselves, but may be dealing with mental

health challenges, or may be lonely and seeking social contact. We’re also seeing people who have been moved on from providers of support, who are increasingly stretched at the moment.”

REAL RESULTS GTR and BTP have worked together closely since 2022, and they are now reaping the benefits. Anti-social behaviour and staff assault, remain sad realities of working on the railway, but Samantha says the statistics are heading in the right direction overall.

“Our biggest challenge at the moment remains anti-social behaviour, which is difficult to combat. Sometimes the perpetrators are themselves vulnerable. Often, they’re also minors, who are no less threatening to our staff and customers, particularly if they’re in large groups.

“It’s difficult to tackle anti-social behaviour in these situations, because prosecution may have a real impact on their future prospects, and they could already be in a vulnerable position. However, we work hard to support staff who have been the victims of violent and threatening behaviour and help them through the process of reporting and prosecuting crime.”

“Thankfully, our profile of actual assaults has decreased year on year and we’re seeing good progress in this area. Physical assaults have remained stubbornly consistent, but the volume of verbal and threatening behaviour is coming down.

We rely on staff surveys and reporting of incidents to gather this data, and it shows that things are moving in the right direction.

Surveys are a good barometer of how people feel and we’re making a real push to encourage staff to report crime. This is important in itself because it makes people feel empowered to report incidents and it lets them know that we’re listening and taking it seriously. Having that crucial data also helps us to make sure we have the right resources in the right locations, based on what our people are telling us.”

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DRIVING CHANGE Demonstrating its commitment to all aspects of safety on the railway, GTR recently announced Mike Boyce as head of Security & Policing. This new role sees him leading on all matters of security, crime, disorder, and antisocial behaviour, helping to strengthen relationships with the BTP and other key stakeholders.

Mike has 20 years of experience at the BTP, and in his long career was promoted to the rank of inspector. He also worked closely with Eurostar and Network Rail to achieve a reduction in external and on-board delays whilst building stakeholder relationships. He is an invaluable asset in GTR’s efforts to reduce crime and promote safety on the railway.

“Mike’s an incredible leader within our organisation and he’s helping to strengthen our relationships with BTP and key stakeholders.

“People may just say that our partnership with BTP is just a good photo opportunity, but it means a lot to our organisation and it’s gaining positive results. Mike’s appointment shows that we’re committed to working as closely as we can with each other at BTP. “We are living our commitment to safety and driving it forward.”

MIKE BOYCE, HEAD OF SECURITY & POLICING, GTR

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A BEACON OF HOPE AND A LIFELINE OF SUPPORT RAILWAY MISSION'S CHAPLAINCY’S LIAM JOHNSTON DISCUSSES THE DEVASTATING IMPACT OF SUICIDE AND THE ROLE THAT CHAPLAINS PLAY IN SUPPORTING INDIVIDUALS AND THE INDUSTRY.

I

n the bustling world of railways, where the heartbeat of transportation connects towns, cities, and industries, the significance of human connection cannot be overlooked. Just as tracks link destinations, the railway industry has embarked on a vital journey to connect with its staff and the public on a deeply personal level.

This voyage is one dedicated to mental health, and at its heart are the unsung heroes: railway chaplains.

In an era defined by connectivity, it’s only fitting that the railway industry embraces its social responsibility by addressing mental health concerns. Much like trains manoeuvre through intricate networks, our emotions and mental states navigate complex terrains.

However, the railway sector recognises that these tracks can sometimes lead to social isolation and emotional turmoil, particularly among its workforce.

On 10 September, organisations around the world gathered to raise awareness about suicide prevention. The theme for this year’s World Suicide Prevention Day was “Creating Hope Through Action.” A stark reminder of the urgency for intervention lies in the statistics of the recent past. During the period of 2020/21, there were 247 suicides or suspected suicides on overground rail networks in the United Kingdom – translating to a tragic event unfolding approximately every 35 hours.

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Beyond the human tragedy lies a substantial financial burden; each suicide event costs the industry around £275,000.

This financial toll isn’t limited to monetary losses but extends to the staggering 357,888 delay minutes attributed to suicide events during the same timeframe. Yet, the challenges go beyond mere statistics. Within the rail industry itself, the rate of suicide is 1.6 times higher than in other industrial sectors.

More than half of railway workers have reported experiencing poor mental health – a concerning revelation that demands immediate action.

Everyone can struggle to cope at some point in their lives. Reaching out to someone could help them know that someone cares and that they are valued, and there is help for them to access the support they need.

This is where Railway Mission chaplains step in, offering a beacon of hope and a lifeline of support to those who navigate the railway’s demanding landscape. These chaplains are not there to offer ‘tea and sympathy’; they are compassionate listeners, unbiased confidants, and empathetic companions. They provide independent and impartial pastoral care to railway staff and the public affected by railway operations.

Their role in mental health intervention is invaluable. Early intervention and timely support are paramount in addressing mental health challenges. Railway Mission chaplains serve as a bridge between individuals in need and the resources that can alleviate their pain. By creating a safe and confidential space, they allow individuals to openly share their struggles without fear of judgment or reprisal. This open dialogue enables chaplains to identify signs of distress and facilitate access to professional mental health services when required.

Beyond this, chaplains also play a crucial role in fostering a culture of support within the railway community. By initiating conversations about mental health, they help break down the stigma surrounding these issues. Their presence and commitment highlight the industry’s recognition that mental health is as vital as physical health.

The power of Railway Mission chaplains lies in their empathy and understanding.

Their ability to connect on a human level transcends job titles and hierarchies.

Whether it’s a conversation on a station platform or a quiet moment shared in a train carriage, an office or a platform, chaplains provide an invaluable support system that can change lives.

In a world that’s constantly on the move, it’s heartening to know that the railway industry values the welfare of its people as much as it does operational efficiency. As tracks link cities and communities, Railway Mission chaplains are the threads that weave compassion and empathy into the very fabric of the railway world. They stand as a testament to the industry’s commitment to connecting not only places but also hearts and minds.

The need for independent, impartial, and confidential pastoral

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care provided by railway chaplains cannot be overstated. In an industry where connectivity is at the core, extending that connection to mental well-being is not just a responsibility but a privilege. By recognising the impact of mental health challenges and embracing the crucial role of chaplains, the railway sector embarks on a transformative journey – one that values every life it touches, on and off the tracks.

To find out more about Railway Mission visit

www.railwaymission.org.

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REPORT BY MATT ATKINS

HEALTH & SAFETY ROUNDUP

THE PAST FEW MONTHS HAVE SEEN NUMEROUS INITIATIVES AIMED AT IMPROVING THE SAFETY AND WELLBEING OF STAFF AND PASSENGERS. WE GIVE YOU A ROUNDUP OF THE LATEST NEWS. TYNE AND WEAR FIRE FIGHTERS GET FAMILIAR WITH NEW TRAINS

Fire fighters are undertaking a series of training courses to learn more about the Tyne and Wear Metro’s new trains - so that they are ready to react to an emergency situation in the event that one arises.

Nexus, the public body which owns and manages Metro, is running the familiarisation sessions for all blue light services as part of the countdown to the first new train entering service.

Officers from the Tyne and Wear Fire and Rescue Service (TWFRS) are getting a closer look at the new Stadler train at the Nexus Learning Centre in South Shields, with watches from across the area brought up to speed on the new Metros, which differ vastly from the current fleet.

Key areas include carriage layout, fire suppression systems, emergency access points to and from the driver’s cab and the carriage saloon area, braking distances, power supply, battery locations, emergency alarm and intercom systems, jacking points, location of fire extinguishers and defibrillators.

Michael Richardson, head of fleet and depot replacement programme at Nexus, said: “We are working closely with the Tyne and Wear Fire and Rescue Service along with the other emergency services to get them familiarised with our new trains ahead of them entering service for customers.

“This is vital training for the fire fighters, so that they know the layout, emergency systems and access points so that they can react effectively in the unlikely event an emergency situation should arise.

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a good amount of time to see the new train, get on board it and examine all of its advanced systems and its fixtures and fittings.

“We’re leaving no stone unturned as we get ready to bring the new trains into service for our customers, and working with blue light services is absolutely critical work for us.”

Head of operational training for TWFRS, Lee Medhurst, added: “These familiarisation sessions are crucial for our firefighters. As the roll out of the new Metro fleet replaces the old, we need to understand the differences between the two types in case we are working with either in an emergency situation.”

“I want to thank Nexus for inviting us to their premises and for working with us to create a training package for our staff. The insight they’ve provided will be invaluable and the familiarisation sessions provide an opportunity for our staff to ask questions, and think about how we would adapt our response from the old fleet.”

The Stadler Class 555 Metro trains are undergoing a period of testing and driver training before entering service for customers. Two more new trains are set to be delivered late this year.

The new Metro fleet will offer a comfortable, new, air conditioned, open plan layout, sleekly modelled interior, transforming the customer experience, while setting new standards for accessibility.

The Class 555 is a unique design for Metro and in the months ahead will undergo rigorous testing to ensure that it interfaces correctly with signalling systems and other Metro infrastructure.

Metro drivers will also start a process of training at the controls of the new train.

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©Nexus

AVANTI WEST COAST AND CHARITY TEAM UP ON BLEED KITS Avanti West Coast has partnered with The Daniel Baird Foundation to provide additional protection for its customers and colleagues, over and above the existing first aid provision which already includes defibrillators on each of its trains and at its 16 stations.

The foundation was set up by Lynne Baird in 2017 with the mission of promoting greater access to bleed kits in the West Midlands following the tragic death of her son Daniel.

In the intervening years, Lynne’s passion and energy, for which she received an MBE in the 2022 New Year’s Honours list, has seen over 10,000 kits introduced in public places across the UK and as far afield as the Turks and Caicos Islands.

The bleed kits will sit alongside the existing first aid provision at stations and be accessible for employees to use in the event of an emergency.

David Whitehouse, security director at Avanti West Coast said: “The safety of our people and customers is paramount.

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Accidents can happen at any time and bleed kits, put simply, can help save a life.

“We are incredibly proud to support the Foundation and would encourage others to join with Lynne to promote such an important cause.”

Lynne Baird added: “People shouldn’t just associate a catastrophic bleed to a stabbing. There are many other causes such as from a car accident or a workrelated injury.

“We believe that having publicly accessible bleeding control packs in public places such as railway stations is vital. They provide the necessary first aid to help reduce blood loss until professional medical help arrives and I can’t thank Avanti West Coast enough for their support.”

Councillor Keiran Casey, who represents the Castle and Priory Ward in Dudley said: “Lynne is an inspiration to us all and it’s been an honour to support her work which is so vitally important.

“We’re both extremely grateful to Avanti West Coast for supporting the campaign to help improve safety across the network and for rolling these kits out, they can genuinely save lives.”

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36

HEALTH+SAFETY

RAILSTAFF SEPTEMBER - OCTOBER 2023

NETWORK RAIL ENCOURAGES PASSENGERS TO ‘MAKE A CONNECTION’ On World Mental Health Day (10 October) Network Rail joined digital charity Mental Health Innovations and the wider rail industry to remind the public that help is just a text message away.

A new, nationwide report, featuring anonymised data from conversations with 680,000 people, revealed that around 136,000 (15%) of people in Greater London had suffered from loneliness when they contacted the Shout text message support service, run by Mental Health Innovations.

The new campaign, Make a Connection, encourages people to text the bespoke keyword ‘Journey’ to 85258 to access the Shout service - run by Mental Health Innovations - for free and confidential mental health support, 24/7.

This forms part of the rail industry’s efforts to help reduce suicides on the network by engaging with the public upstream and signposting them to mental health support services at the earliest opportunity.

Just over half of users texting Shout were under 25-years-old (57%) in the London region, with just under a quarter (23.5%) being between the ages of 14-17 and nearly one in seven

(7%) being 13 and under.

Reasons for loneliness highlighted by the report include relationship breakdowns, bereavement, and relocation to new areas without friends, family, or community networks.

The report finds making meaningful connections, where you feel fully supported and valued, is fundamental to positive mental health and a key antidote to loneliness.

Nicola Dooris, Network Rail’s community rail safety manager, said: “World Mental Health Day is a key reminder that we must look out for each other as well as ourselves and that’s why it’s important that we encourage people to reach out if they are not feeling 100%.

“It’s important to look after your mental health and wellbeing and this new campaign is great as it really highlights the crucial role that speaking out and forming connections can have on people.”

Dr Mark Ungless, director of data insights, Mental Health Innovations, added: “Making meaningful connection plays an important role in supporting good mental health and wellbeing. Shout is playing a crucial role in offering people the opportunity to make a meaningful, digital connection when they are feeling lonely and in distress.”

©Network Rail

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CUTTING EDGE TRAINING CENTRE INCREASES SAFETY FOR STAFF The first purpose-built rail safety centre of its kind in the North of England, has been officially opened by the Minister for Rail Huw Merriman MP in Huddersfield, as part of the multi-billion-pound Transpennine Route Upgrade (TRU).

Everyone working on the major rail upgrade between Manchester and York will undertake a one-day interactive training programme, which uses actors to place participants at the heart of a hard-hitting narrative, witnessing the actions, decisions and events which could lead to a fatal incident on the rail tracks.

Attendees at the TRUST centre participate in a series of interactive, facilitated workshops and engage with the characters in real-world scenarios, including in their home, a police interview and work canteen, learning the communications skills they can put into practice to improve safety in the

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©Network Rail

©Network Rail

workplace. They are then encouraged to apply these as they are transported back into the story.

Training at the TRUST centre will appeal to all three sensory learning styles: visual, auditory, and kinaesthetic. High-quality production values and industry-leading technology deliver a powerful, immersive experience shown to strengthen learning, memory and positively impact on subsequent behaviour.

Rail Minister, Huw Merriman said: “This is a major milestone for the Transpennine Route Upgrade. Not only is the programme creating greener and more reliable services across the North, but it’s now taking vital steps to create a well-trained and highly skilled workforce.

“Safety remains at the heart of our railways and this centre will ensure it’s in the mind of every member of staff working on the project too.”

Neil Holm, managing director of Transpennine Route Upgrade, said: “The opening of the ground-breaking TRUST centre embodies the ethos that safety sits at the heart of the multi-billion-pound Transpennine Route Upgrade.

“We want to ensure that everybody gets home safe every day. As we work to bring cleaner, faster and better journeys between Manchester, Huddersfield, Leeds and York, the safety of our teams has never been more important.

“TRUST centre training will be undertaken by everyone working on our programme, both working in offices and on the frontline. It’s important that colleagues from planning, design, delivery and all of our functions understand how the decisions we all make are crucial when it comes to safety. Taking an immersive approach allows workers to absorb and remember their training more clearly and for longer.”

HEALTH+SAFETY

©Network Rail

RAILSTAFF SEPTEMBER - OCTOBER 2023

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38

INTERVIEWS

RAILSTAFF SEPTEMBER - OCTOBER 2023

REPORT BY MALCOLM DOBELL

RUNNING THE ELIZABETH LINE: HOWARD SMITH

WE CAUGHT UP WITH TFL’S HOWARD SMITH, TO DISCUSS THE CHALLENGES OF COMPLETING THE CROSSRAIL PROJECT AND MANAGING THE ELIZABETH LINE. Much has been written about Crossrail, both before and after being named ‘the Elizabeth line’. There was much praise for the civil engineering construction work but much criticism of the delays and budget overruns. All this was mostly forgiven on the day the line opened in May 2022 and since then it has introduced through trains to all destinations together with a peak service of 24 trains per hour in the central section. Daily ridership has been up to 700,000 and even in the August holiday season is around 600,000 - ahead of forecasts. So said Howard Smith OBE, TfL’s Director of the Elizabeth line during a wide-ranging discussion in August 2023.

ROUTE TO SUCCESS

©TFL

HOWARD SMITH OBE

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To start, we chatted about Howard’s career to date. He is a career railwayman having joined British Railways (BR) as a management trainee in 1986 with a degree in Economics from the London School of Economics. His first two jobs were as a station manager, first at Balham and then for a group of stations around Richmond. BR’s station managers had responsibility for track and signals in the area unlike the situation today, providing the opportunity to gain experience of all aspects of railway operations.

Next was a position in RailFreight Distribution to develop freight services for the Channel Tunnel, where he was involved with the sale of freight companies to Ed Burkhart’s English Welsh and Scottish Railway. He led some joint ventures with the French and Belgian national railway companies SNCF and SNCB for international freight/car trains, before joining Docklands Light Railway (DLR) where he established a strong working relationship with Ian Brown, its managing director at the time.

At DLR he built the cases for a number of the DLR extensions, such as Lewisham, and City Airport.

©TFL RAILSTAFF SEPTEMBER - OCTOBER 2023

INTERVIEWS

39

could have appeared on a plan as they didn’t exist at the time his plan would have been prepared. The lesson for those who like to plan their careers is not to set the plan in stone.

Howard was chair of the Chartered Institution of Railway Operators from February 2020 to September 2022, where his proudest moment was in October 2020 when the Institution was awarded its Royal Charter.

CLEARING THE HURDLES

L TO R ANDY LOND (TFL COMMISSIONER), MARK WILD (FORMER CHIEF EXECUTIVE CROSSRAIL), ANDY BYFORD (FORMER TFL COMMISSIONER)

In 2004, after Transport for London (TfL) was formed, Ian Brown became managing director of TfL’s London Rail and Howard its chief operating officer. Howard sat on the Crossrail Sponsor Board from 2004 helping to pilot the Crossrail Bill though parliament and, along the way, Ian and Howard transformed one of the most unloved operations in the country – Silverlink Metro on the

North London Line - into the wildly successful London Overground operation. After the 2012 Olympics, Howard was interviewed for the Crossrail operator lead role and he recalled being asked whether he’d stay until the line opened in 2018.

Ten years on and he’s still there with no plans to move!

Howard observed that he’s never had a career plan and, in fact, few of the posts he’s held ©TFL

Completing the Crossrail project and getting the Elizabeth line to its current position brought a number of challenges.

Howard observed that there were a lot of contracts, which was a sensible strategy as the contracts had to be big enough to attract the top contractors, but not so big that only a couple of huge contractors could take them on. Having separate contracts for many of the architectural or electrical and mechanical systems was also sensible but required an excellent client organisation to integrate their activities. However, the organisation had been set up with largely civil engineers with a tunnelling background and generally they didn’t have the right skills for the integration task. Mark Wild, chief executive from 2018, with his systems background and Andy Byford as TfL commissioner, who demanded openness and honesty and in return gave encouragement, support and some challenge, made such a difference, Howard said.

Howard’s extended team had to accept and then learn to use, operate, and maintain all the assets created by the project team during a lengthy period of trial operations, while software was being de-bugged and some of the infrastructure was still being completed. But it was a proud moment for everyone involved, Howard said, when HM Queen Elizabeth II officially opened the line on 17 May 2022, in what turned out to be one of her last public engagements. ©TFL

TRIAL OPERATIONS TRAIN TO TRAIN DETRAINMENT

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INTERVIEWS

RAILSTAFF SEPTEMBER - OCTOBER 2023

Some of those systems are fiendishly complex (e.g., three signalling systems). Howard’s team has some really experienced people working in his team but it was mostly a case of new people learning how to use new assets with new rules – a significant challenge.

Many of Howard’s team and those working for the Train Operating Concessionaire, MTR Elizabeth line, were not just new to the Elizabeth line but new to railways. This learning was potentially complicated by the way in which the Elizabeth line is organised, with a number of parts of TfL involved together with two regions of Network Rail, MTR Elizabeth Line, and Heathrow Airport, not forgetting other passenger and freight operators which run over the lines east of Stratford and west of Paddington.

Even though there had been extensive test running, as is often the case, new problems emerged when passengers started interacting with the system. For example, the protective edges on the platform screen doors were sometimes dislodged when passengers tried to beat the closing doors.

IRONING OUT THE CREASES

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they’ve been stopped for, and showing staff on-call at that moment in time. Another team member has developed a tool for helping controllers to identify which drivers are where at times of disruption.

I asked how the large his team was and how the large number of organisations involved in operating the Elizabeth line are managed.

Howard said that his team is about 500-strong, the majority of whom are in the maintenance team. Others include control staff in the Romford Control Centre, the ©TFL

Howard says that there are still weaknesses that need to be fixed. Train reliability is still not good enough and some of the issues arise when dual redundant systems do not change over properly when one of the two elements fails. There continue to be issues with CBTC kit which he is expecting to be fixed with upcoming software tweaks.

There are also issues on the western Network Rail section. Although it has had a lot of investment, such as electrification, it must be remembered that the electrified section between Paddington and Airport Junction is older and, in some ways, less

robust. That said, Howard was full of praise for Network Rail Wales and Western’s Marcus Jones, along with colleagues who understand the issues and are working hard to fix them. Howard is delighted to see how staff use all their skills to help improve the line, citing a Service and Infrastructure Manager who is an enthusiastic software engineer in his spare time. He has developed a tool for the Line-wide Overview Display in the control room to monitor the Public Performance Measure score as well as trains that may be stopped between stations and how long

CLASS 345 TRAIN AT HAYES AND HARLINGTON

RAILSTAFF SEPTEMBER - OCTOBER 2023

©TFL

ONE OF RFLi’S INFRASTRUCTURE MAINTENANCE TRAINS

41 ©MALCOLM DOBELL

concession management team, and the rolling stock and depot team. There are also a small number of staff completing some outstanding projects. The infrastructure team led by Stewart Mills is learning how the assets degrade and what interventions will be necessary. An example of this is the first weekend closure to enable rerailing in the Connaught tunnel on the Abbey Wood branch which will take place later in 2023.

On the issue of working with Network Rail, Howard explained that as Duty Holder, MTR carries out day-to-day liaison with Network Rail. Given that TfL owns the brand and the relationship with customers, Howard focuses on the longer term/strategic relationship.

INTERVIEWS

WHEEL TURNING IN PROGRESS – ALL FOUR WHEELS AT ONCE

CHALLENGES ON THE HORIZON Howard and I discussed the expected future challenges that will emerge as the railway develops.

Most obviously, Howard said, is the HS2/ Old Oak Common station development and the impact on the Elizabeth line of the significant delay to the HS2 Euston link. This may require most of the trains that currently terminate at Paddington to be extended to Old Oak Common, and TfL is currently in discussion with Government with a view to obtaining additional class 345 trains.

Howard is also exploring adjustments to the timetable including reviewing stopping patterns west of Paddington and whether the small number of trains that terminate/

start from Liverpool Street high level should be diverted into the core section in the medium term.

For customers, Howard is expecting 4G/5G mobile coverage to be available through the central section by spring 2024. Perhaps more of a challenge will be the extension of ETCS from Airport Junction to west of the site for Old Oak Common. This will mean that every train to/from Reading will have to negotiate two extra signalling system changeovers between ETCS and AWS/TPWS, something that will need to be thoroughly tested.

RailStaff thanks the Elizabeth line team and particularly Howard Smith - a railway manager who is clearly enjoying the task of leading the line to truly excellent performance.

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42

FEATURE

RAILSTAFF SEPTEMBER - OCTOBER 2023

REPORT BY MATT ATKINS

RACIAL AND ETHNIC DIVERSITY: TRAVELLING IN THE RIGHT DIRECTION RAILSTAFF SITS DOWN WITH NETWORK RAIL’S SHARON SALMON TO DISCUSS ETHNIC AND RACIAL DISCRIMINATION, SPEAKING UP, AND FINDING THE POWER TO ENACT CHANGE. 25 September to 1 October saw National Inclusion Week, an event dedicated to celebrating inclusion in the workplace and promoting action to achieve it. This year’s theme was ‘Take Action Make Impact’, a call to action for all employers and a powerful message to get organisations and individuals thinking about what changes they can make to positively impact marginalised colleagues.

Initiatives such as National Inclusion Week are essential as ethnic and racial diversity remains a pressing issue for all sectors, the rail industry included. From its earliest days, the railway has employed workers from minority ethnic groups and, while discrimination remains an issue, over the years it has worked to improve the experience of its staff.

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KEY CHALLENGES Historically, ethnic and racial minority groups have faced a range of challenges at work, not just in their daily working lives but also when it comes to career progression.

One of the primary concerns is the underrepresentation of ethnic and racial minorities within the workforce.

There has been a historical lack of diversity at all levels of employment, from entry-level positions to leadership roles and this is a challenge the rail industry is working to rectify.

For example, according to Network Rail’s Ethnicity Pay Report 2022, black, Asian, and minority ethnic employees made up 9.5% of its organisation. While this is less than the UK’s minority ethnic population of 13%, these figures saw a 0.1% increase on the previous year. Slow progress, but progress, nonetheless.

Discrimination in recruitment and hiring practices can also be a factor in organisations, with candidates facing barriers to entry or promotion. Biases, whether implicit or explicit, may affect the selection process, limiting the opportunities available to individuals.

ASLEF reported in February 2021 that fewer than 9% of train drivers identified as being from an ethnic minority.

Employees from ethnic and racial minority backgrounds can also face additional challenges in career advancement and access to training and development opportunities, hindering professional growth and limiting the potential of individuals to contribute to their chosen industry.

Equally, pay gaps between minority employees and their white counterparts have been observed in numerous industries, including rail.

Network Rail’s Ethnicity Pay Report 2022, reports that, in 2022, a gap of 6.4% existed in the earnings of black, Asian, and minority ethnic group employees, versus their white counterparts. However, it was noted that this had decreased 0.3% on 2021.

Again, slow progress, but movement in the right direction.

©Peopleimages

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FEATURE

SPEAKING UP

CUMULATIVE EFFECT Individually, these challenges are bad enough, but their compound impact can be more problematic, lowering the aspirations of minority employees who may see progress as impossible.

“People from black, Asian, and minority ethnic backgrounds often may not apply for roles due to the lack of representation, in other words you need to see it to be it,”

says Sharon Salmon, supplier manager (corporate services) at Network Rail.

But the rail industry is making positive steps, with many projects and initiatives in place to empower black, Asian, and minority ethnic employees and enact change.

For her work, in November 2022 Sharon won the RailStaff Award for HR, Diversity & Inclusion and, in May this year she was appointed as a trustee to Women in Rail’s (WR) governing Board.

©Network Rail

One of the problems around tackling issues of racial inequality, lies in the fact that, despite our long history of immigration, as a country we’re not too comfortable talking about race. It’s a topic that many of us tend to shy away from if brought up in conversation.

It’s one of those subjects that, like politics and religion, the Great British public tends to avoid.

“Race is always very controversial,” Sharon says. “It seems a more difficult to talk about than other issues. This is partly because people are afraid of saying the wrong thing and inadvertently causing offense.”

“Not everyone has the opportunity to grow up somewhere with a diverse makeup. I was brought up in London where multi-culturalism is just a part of life, but if you haven’t been exposed to that, you might not approach discussions around race with the same knowledge or understanding.”

But whatever the reasons holding us back, we shouldn’t be afraid to talk - communication is key. “You might well slip up at some point when you’re talking to colleagues about issues around race,” says Sharon, “but as long as you don’t intend to cause offense or make someone feel unsafe we must have these conversations, otherwise nothing will change.”

“There are so many resources that are out there to learn more about people who have had a different cultural experience from me.

I am constantly reading and learning to get to a level of understanding, and I will ask colleagues and friends if I am not sure about something.”

On the flip side, black, Asian, and minority ethnic employees, must not be afraid to speak out if they feel they are being discriminated against, or if the culture of their workplace is not inclusive. “I try to impress upon everyone I talk to that there are laws in place to prevent discrimination and they absolutely should not accept it if they feel their career options are being limited,” says Sharon. © LaylaBird

MEMBER OF STATION STAFF WITH PASSENGERS

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FEATURE

RAILSTAFF SEPTEMBER - OCTOBER 2023

POSITIVE STEPS

MAKING CHANGES

Removing both conscious and unconscious discrimination toward black, Asian, and minority ethnic employees is a critical concern for the industry, and there is a clear drive to make the railway more equal and representative of British society. “The industry is doing what it can,” says Sharon. “We’ve been dealing with these issues for a very long time, but companies are taking notice and taking action.”

Indeed, it is in the best interests of companies to create an inclusive workplace.

Building an organisation or business, where everyone’s contribution is valued and where all employees feel they can flourish, results in a more innovative and creative workforce.

Today’s employees expect to be treated equally and fairly, and if they’re not, they’ll talk with their feet. “You have to make your organisation inclusive,” says Sharon. “If it’s not, then employees aren’t going to stay.”

How can employers address all of these issues and promote inclusivity and equality? The rail industry, along with various organizations and policymakers, is undertaking several steps including: »

»

»

»

»

Implementing diversity and inclusion programs: Companies can develop initiatives and training programs to raise awareness, challenge biases, and foster an inclusive workplace culture.

Employing transparent recruitment practices: Ensuring recruitment and promotion processes are fair and transparent can help remove biases and improve representation.

Establishing support networks and mentoring: Establishing support networks and mentorship programs can aid in the career development and progression of black, Asian, and minority ethnic employees.

Promoting representation in leadership: Encouraging and supporting black, Asian, and minority ethnic staff to pursue leadership roles can lead to more diverse decision-making and a more inclusive work environment.

Collecting and analysing data: Regularly collecting and analysing data on diversity and inclusion metrics helps organisations track progress and identify areas for improvement.

© filadendron

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Are you looking for a way to make a meaningful impact on the lives of railway workers and their families?

Consider supporting the Railway Mission Chaplaincy service!

The Railway Mission Chaplaincy service is a vital support network for railway workers across the UK, providing emotional and spiritual care for those who work on the railways and their families. From listening to personal problems to offering guidance and comfort during difficult times, the Railway Mission Chaplaincy service is there to provide compassionate care and support to those in need.

By donating to the Railway Mission Chaplaincy service, you can help ensure that this important service continues to be available to railway workers and their families, providing them with the emotional and spiritual care they need during challenging times. Your donation will help provide funding for chaplains to be available 24/7, ensuring that they are always there when needed, whether it be at depots, railway stations or even at home.

Your support can make all the difference to the lives of those who work on the railways and their families. So why not make a difference today and donate to the Railway Mission Chaplaincy service? Every pound you donate goes directly towards providing support and care to those who need it most.

https://www.railwaymission.org/ donate/donate-online

Join us in supporting this important cause and help make a difference in the lives of railway workers and their families today!

Support on life’s journey In March 2022 more than a thousand people made their will using the free will-writing offer from partners in rail - the Railway Mission and RBF.

Payroll Giving

This March 2023, to extend the opportunity, we have again partnered with will-writing specialists Bequeathed to give people working in rail and their families the chance to make their Will For Good, for free. This joint initiative is kindly supported by the Retired Rail Officers Society (RROS).

In these uncertain times, we need your help more than ever.

It’s easy to make your free Will For Good. Answer some questions in an online interview, then book an appointment through Bequeathed to receive legal advice. Your appointment can be via online video call or telephone, or at your home.

way to support any UK charity, good cause or place of worship. Donations are tax-

The process is easy and, as long as you have an email address, can be used by people of any age or ability.

Talk to your payroll department and start to

Regular donations through Payroll Giving are the easiest

free so a £5 a month donation will cost you no more than £4.

support your Railway Chaplains.

46

YOUNG RAIL PROFESSIONALS

RAILSTAFF SEPTEMBER - OCTOBER 2023

S L A N IO S S E F O R P L I YOUNG RA

CRKYED AINPEA RA IT

Y

RP Chair Bonnie Price gives us the latest news and developments, and a reminder of its upcoming events.

It has been a busy and lovely summer for Young Rail Professionals (YRP), with a lot of things going on!

Our team is currently busy planning the upcoming annual dinner for spring 2024, which will be at the historic Troxy venue in East London on the 14 March 2024. One for the calendars!

Keep a look out on the website for how to purchase your tickets and tables in the coming weeks. Should you wish to purchase a table please contact: awards@youngrailpro.com.

Each year our annual dinner and awards ceremony highlights key players in the industry who are shining stars of the YRP values.

Highlighting these young people has never been more important.

Our awards will focus on the following: • Young rail professional of the year • Young Rail Professionals: Apprentice of the year • Young Rail Professionals: Mentor of the year • Young Rail Professionals: Employer of the year • (NEW) Young Rail Professionals: Employer of the year (SME) • (NEW) Young Rail Personality of the year • (NEW) Distinguished Service Award Our three new awards aim to widen the criteria to ensure Young Rail Professionals continues to push itself forward and include everyone in the industry.

Bonnie Price.

I was, however, very saddened to see the ‘scaling back’ of the UK’s net zero commitments, especially our government’s promise to ban combustion engine cars by 2030 - now pushed back to 2035. Not only is this bad news considering the climate emergency happening right now, but it is also bad for innovation and for an industry trying to traverse the political landscape and invest its funding into electric vehicles within the correct timelines. Weakening these targets undermines investment in the industry. If I were heading up a car manufacturer, I would not be best pleased…

That said, I have made it no secret that I am not a fan of electric cars. As I have mentioned on the RailNatter podcast, hosted by Gareth Dennis, I truly feel that, in future, we in the West will look upon the industry’s hunger for lithium and cobalt - a key component of electric car batteries - and feel great shame - much the same as how we now look upon gold and diamond mining in our recent history.

Electric cars are not the solution many seem to think they are, merely a stepping stone. However, it appears that stepping stone is being moved further and further away due to government policy, while we all continue to call for UK-wide mass transport, better air quality in cities, and a strategy for a truly greener transport plan.

EUROPEAN TOUR

IN THE NEWS Looking at the news of the past month, it’s been a bit of a mixed bag, shall we say?

I was very pleased to see the news that Severn Valley Railway now has a mutually beneficial arrangement with Network Rail and will receive equipment and track components in exchange for a training venue. I and others within YRP often despair at the wasted opportunities within our industry, and this is a great step in becoming more effective as an industry. The contract is the first of its kind in the UK and is a great example of what other heritage railways could also adopt.

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This month saw our Young Rail Tours take 32 delegates on a technical tour to Zurich, Switzerland.

We had the good fortune to be hosted by Alstom Zurich HQ and Zürcher Verkehrsverbund Tram Depot. We were also taken on a tour of the Schweizer Electronic factory and R&D department, and took a ride along the Pilatus railway to see the mountains!

On our tour of Schweizer Electronics’ factory- the exec kindly showed our groups their vast factory, their R&D centre.

Stadler kindly hosted YRP at its Bussnang Factory, showing us their latest and greatest loco’s coming off the production line. Ralf Warwel, Stadler’s marketing director for the UK and Ireland, started the day off with an in-depth presentation on Stadler, its history and the exciting direction it is

RAILSTAFF SEPTEMBER - OCTOBER 2023

YOUNG RAIL PROFESSIONALS

47

Please feel free to get in touch with us if you have any thoughts you would like to share.

going in. Of course, we loved the freebies and chocolates, but I’m afraid that’s all I can share with you due to the cutting-edge equipment we saw, so you will just have to take my word for it that this was a fantastic day out!

A big thank you to our tour hosts and organisers for a fantastic trip! A reminder as ever - if you would like to get involved in organising a trip, please do get in touch at exec@youngrailpro.com A huge thank you goes out to our tour organisers: Ben Vallely, Matthew Teller, Kary Ho, Emil Tschepp and David Pearce.

A lot of hard work goes in to making sure a great time is had by all, but they make it look so easy!

As always, I must remind you - Young Rail Professionals is for everyone, and you can sign up for free.

Whether you are in your first 10 years of working in the railway industry, or you are wanting to support those who’ve just joined the industry - we want to hear from you!

LOOKING AHEAD Each year, YRP runs Rail Week. It is a week-long pan-industry collaborative effort aimed at bridging the rail sector’s looming skills gap and inspiring the next generation of rail professionals by giving young people, parents, teachers and careers advisors the opportunity to see, first-hand, the brilliant projects, facilities and range of jobs in the rail industry.

This annual week of rail-related activity includes a plethora of events, visits, and talks to promote careers in our great industry to the public, in particular to students at schools, colleges and universities across the UK. We will be holding events on each day, across the UK: • Child’s Play Monday - We will be aiming to take under 18s to various site visits and factory tours.

• Technical Talk Tuesday - Leaning on our connections to the various engineering bodies and innovative companies, we want to bring the technical to the wider industry.

• Walk-About Wednesday - Site visits more appropriate for adults in higher education or within the industry.

• Thursday Networking - An event to support those within YRP, and those who are yet members, to get together and strengthen their networks.

• Friday: A national celebration of Rail Week - This event will be a limited ticket celebration, to celebrate railweek and all the work that goes into it (Do be sure to keep your eyes peeled on the YRP social media) and the launch of something special!

Committee Members YRP is run by passionate volunteers, based across the country. Each region has its own committee that meets monthly. We also have a national executive committee providing support to all of our regions.

Corporate Members Are you a company operating in the rail industry with a keeness to promote, inspire and develop the next generation of railway talent? If so, you could make a huge difference by joining us as a Corporate Member.

Join us You could make a huge difference by joining YRP as either a Corporate Member or Committee Member.

Add value to your business and career by joining today.

Contact: YRP National Chair Fi Westcough, Fiona.Westcough@ youngrailpro.com

If you have any suggestions about what you would like to see, or an offer to host within your work place, we would love to hear from you. Get in touch and our national Rail Week lead, James Shanley and his team will come back to you in the following weeks.

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48

PEOPLE

RAILSTAFF SEPTEMBER - OCTOBER 2023

Declan Collier reappointed ORR chair Transport Secretary Mark Harper, has announced that Declan Collier is to be reappointed as chair of the Office of Rail and Road (ORR) for a further five-year term.

road sectors, with ORR playing a key part in overseeing the recovery from the pandemic. I look forward to continuing this important role at such a time of change for the rail and road sectors.”

Declan’s second term as chair runs from 1 January 2024 until 31 December 2028.

Railway Benefit Fund announces new CEO Jo brings to the role an extensive background in rail leadership, having previously worked at Network Rail for 24 years, most recently as managing director of the system operator. She has previous experience as a trustee of The Settle and Carlisle Railway Trust and in education settings, and is currently a non-executive director at Transport for Greater Manchester.

Jo said: “I am delighted to be taking on this role and look forward to leading the RBF through its next stage of growth. Having worked in rail for my entire career, I know just how essential this charity is to the industry, and I will harness knowledge and contacts gained from my experience to further RBF’s impact.”

For the last three years, Claire Houghton has led the charity in supporting thousands of current, former, and retired railway workers and their families through hardship.

During her time as CEO, RBF has seen many

developments, including a new website, logo rebrand, and new services including a Retired Fund and Financial Health Assistant.

Tim Shoveller, chair of trustees for RBF, said: “Jo’s appointment is fantastic news for RBF, and I have full confidence that she will take the charity from strength to strength. On behalf of our trustees, I’d like to thank Claire for her incredible contribution to the charity and wish her a well-deserved retirement.”

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Train operator, Northern, is to appoint Tricia Williams as its new managing director.

©RBF

Jo Kaye has become the new chief executive officer of the Railway Benefit Fund (RBF).

Tricia Williams to be Northern’s new managing director

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Tricia, who is currently Northern’s chief operating officer, will take over from Nick Donovan when he steps down from his role in spring 2024.

Tricia said: “After three great years as chief operating officer, it’s an absolute honour to be taking on the managing director role.

“Nick has set the standard – not only for driving this business forward but the standard for truly supportive and inclusive leadership.

“We know we still have big challenges ahead of us. Nick will leave us in a strong position, and the team and I are ready to continue the great work he has started.”

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©Northern

First appointed to the role in 2019, Declan has helped increase ORR’s influence on behalf of users and funders with those who can make a difference in the industry.

A former CEO of both London City and Dublin Airports Authority, Declan is also currently a non-executive board member of The Royal Schiphol Group, chair of TCR International N.V, chair of George Best Belfast City Airport, and a senior advisor to the Oaktree Transport Infrastructure Fund.

In 2022, Declan was appointed to the expert advisory panel of Active Travel England. He has also served as president of the World Association of Airports, Airports Council International; deputy chair of the Airport Operators Association (UK); and as director of London First, and The Dublin Theatre Festival.

“I am proud to be reappointed chair of the Office of Rail and Road,” said Declan. “My first term has seen seismic challenges for the rail and

RAILSTAFF SEPTEMBER - OCTOBER 2023

commented: “I am delighted and extremely proud to be given the opportunity to be at the helm of such a respected and valued organisation and thank the Trustees for their confidence.

“Women in Rail was established to improve gender balance, diversity and inclusion in the UK rail industry and we continue to work to address female underrepresentation across all levels of the career spectrum.

“I look forward to further shaping and influencing our important work particularly at such a challenging, yet exciting, time for the sector.”

Welcoming Marie, Women in Rail vice chair Shona Clive said: “Women in Rail continues to be a vibrant and forwardthinking force for good within the rail sector and I am looking

Women in Rail has announced the appointment of Marie Daly as the charity’s new chair.

Marie has worked in the rail sector for more than 13 years and her current role is chief customer and culture officer at Transport for Wales.

Marie, who officially took up the position of chair on 11 September,

Northern appoints new head of talent acquisition Northern has announced that Matthew Moxon is its new head of talent acquisition.

©Northern

Moxon, from Boston Spa in West Yorkshire, joins the train operator from Legal & General where he has been part of the HR leadership team since 2019.

In this newly created role, he will be responsible for recruitment, employee value proposition, re-invigorating the early careers proposition and the overall candidate experience.

Lisa Leighton, people director at Northern, said: “Matthew brings with him a wealth of experience from multiple sectors including engineering, construction, logistics and other support functions.

“He has an impressive track record in employee mentoring and coaching as well as developing

a high-performance culture and we’re thrilled to add him to Northern’s first class HR team.”

Matthew, who takes up his new role on Monday 4 September, added: “I am delighted to be joining the team at Northern. I see a wonderful opportunity to build on the great work that has already started and to enhance the talent attraction and on-boarding within the business.”

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forward to supporting Marie in her new role.

Women in Rail isn’t just for women—it’s for the entire rail industry. By embracing diversity and inclusion, we are building a stronger future for rail, where everyone has an equal opportunity to thrive. Join us on this exciting journey as we reshape the rail industry and make it a more vibrant and inclusive community for all.”

Established in 2012, Women in Rail was created to improve diversity in the UK rail industry through providing networking opportunities and support for all women within the sector, encouraging undertakings and stakeholders to adopt diversity as a business strategy and devising initiatives aimed at positioning rail as an attractive career choice for young people.

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David Hughes joins Arup Arup has announced the appointment of David Hughes as major programmes director, with a focus on supporting and accelerating the firm’s delivery of significant national infrastructure and strategic change programmes. Based at Arup’s headquarters in London, he takes on a UK and international role, focused on clients across energy, transport, and the broader built environment.

David joins Arup from the Department for Transport (DfT) where he was accountable for leadership and oversight of DfT’s portfolio of major rail investment projects. As director of investment delivery planning at Transport for London, David held senior leadership roles on projects including Crossrail, the Northern Line Extension, and the Tube upgrades. David spent his early career at the Ministry of Defence, BBC, and Deloitte.

“David brings outstanding experience of enabling the largest capital projects and delivering significant public capital investment in a complex political environment,” said Rob Jones, advisory services leader for Arup in the UK, India, Middle East, and Africa.

“His appointment builds on our existing capability in this area and his expertise will enable us to further support and drive major priority programmes with clients across energy, transport and the broader built environment globally.”

David added, “I’m hugely excited to be joining Arup and look forward to growing the strategic advisory service for major programmes across the UK and internationally. It’s a great opportunity for me personally, with a firm I’ve long admired.”

©Arup

©Women in Rail

Women in Rail appoints new chair

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©Loram

Loram UK names new managing director Debbie Francis OBE has been appointed as the new managing director of Loram UK. Debbie will build on Loram’s strong relationships with key clients such as Network Rail, oversee the delivery of the first Loram Rail Grinding machines being built in the UK and lead the organisation as it expands across Europe and the Middle East, where Loram has recently won a significant contract with Etihad Rail.

Debbie has extensive experience of the rail sector and has held a number of senior executive roles, most notably as managing director of Direct Rail Services and prior to that as finance & commercial director of Network Rail’s former London and North Western Route.

Debbie said: “I am delighted to be asked to lead Loram at this exciting time for the business. Work has begun on building our state of the art RGX Rail Grinders in Derby, we are supporting Network Rail’s innovative vision for the future of Infrastructure Monitoring and my team is developing new markets in both Europe and the Middle East”.

Debbie joined Loram UK as senior independent non-executive in 2020, tasked with activley supporting the board and the management team. She is also an advocate for gender equality and was awarded an OBE in 2021 for services to Women in Rail. In her remaining spare time Debbie is involved with the Railway Childrens Ball, the National Rail awards, and is chair of several organisations.

New head of property Colette Carroll to lead will oversee station Atkins Transportation estate at Northern division Jayne, from Manchester, joins from Carlisle Support Services but is a familiar face as she was previously Northern’s head of engineering services.

Prior to that she was also the train presentation delivery manager for their services in the North West, managing the teams who make sure Northern’s fleet of trains are clean for customers.

In her new role, Jayne will be responsible for managing the train operator’s property and operational teams across its 500-station estate.

Lisa Leighton, people director at Northern, said: “I am delighted to welcome Jayne back to the business – she’s

had such a successful track record of leadership delivering multi-functional support services within a variety of sectors throughout her career.”

“I know she’ll continue to help transform Northern, making a positive impact for the customers and communities we serve.”

Jayne added: “I am so pleased to be back and can’t wait to get started on delivering a station estate that works well for our customers and that we can be proud of.” ©Northern

Jayne Breen has joined Northern as its new head of property.

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Colette Carroll has joined Atkins as managing director of its Transportation division for the UK & Europe.

Colette joined Atkins in September 2022 as strategic rail market director with responsibility for its UK rail offering. As managing director of Transportation, she will oversee Atkins’ rail, highways, and local transport markets, ranging from the delivery of major engineering projects to the provision of strategic consultancy services.

Prior to joining Atkins, Colette held senior positions at HS2, including the role of land & property director, and also in Government, where she led a +£7 billion rail franchise portfolio and worked on operational planning and infrastructure development for the London 2012 Olympic Games. In 2013, she was awarded OBE for services to the rail

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industry and, earlier this year, was appointed to the board of the Rail Industry Association.

Richard Robinson, Atkins UK and Europe CEO, said: “Colette’s extensive experience delivering major projects and her knowledge of the transportation sector will be invaluable as we continue to help clients navigate the complexities of decarbonisation while improving project performance through greater use of data and technology.”

Atkins’ work across the sector includes major rail programmes such as HS2, the East Coast Digital Programme and Network Rail’s southern region renewals programme, as well as a large portfolio of highways programmes, including the A14 upgrade and maintenance and improvement works across Surrey County Council’s 3,000-mile road network.

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