CERTIFIED CONCIERGE EXPERTS

In July and August, Realty Executives hosted a new training module designed for Broker/Owners, Office Administrators, and Marketing Executives: The Certified Concierge Expert (CCE) program. The four-week program was designed to help participants build expert-level knowledge of PrimeAgent and other real estate topics, resulting in white-glove service at the local level.

The nearly 300 registrants completed training and homework assignments covering multiple topics such as:

• Agent onboarding

• Customizing web pages

• Building custom email templates and drip campaigns

• Brokerage communication tools

• Google My Business profiles/pages

• And more!

The intense coursework was set up as a “train the trainer” style program with a goal to have at least one Certified Concierge Expert in each Realty Executives office location. Moving forward, the Realty Executives Concierge team will be hosting advanced CCE sessions so that participants can keep up with the ever-changing industry and enhancements in PrimeAgent.

Like all Realty Executives training opportunities, these carefully curated sessions are offered 100% FREE to the network. Stay tuned for future dates and topics!

My favorite thing about the CCE program was the community of the live class. In every class, more and more Executives shared their tips and tricks with others. Being able to see and talk to other experts everyday stimulated creativity and the Realty Executives culture of community.

Since completing the CCE program, I have been able to help our Executives in more ways than ever before! Being educated directly by the amazing International team provided me with the answers and tools that Executives are usually looking for. By being a Certified Concierge Expert, I have been able to arm our Executives with better marketing

The CCE class was very informative and packed with useful information. I was able to take a deep dive into PrimeAgent and learn the full capabilities of the program- from learning how to customize the broker and agents’ websites, customize and send broadcasts and campaigns, and how to access the extensive library of assets that are at my disposal. If you want to get the most out of PrimeAgent, you should definitely take the CCE class.