RVT CUSTOMER SERVICE
Nigel Summerfield
Orchid Wenlock
Lorna Gillham
Group Aftersales Support
Group Customer Support Manager
Group Aftersales Adminstrator
Customer Care Representative
M: 01743 289104
M: 07850 602735
Paul Delahay
M: 01743 289104
M: 01743 289104
Striving to provide the best customer satisfaction The RVT Customer Service team are here to support you. Their wealth of experience and knowledge enables them to understand customer queries, to help exceed customer expectations and ensure a positive customer experience. Every customer is important to RVT and the Customer Service team are here to help solve any problems you may have and we welcome your feedback to help improve on our customer experience. Contact the team on 01743 289104 or email enquiries@reavalleytractors.com
CONNECTED SUPPORT Connected Support makes customer service much easier and quicker. The Proactive Response System, which provides RVT with information and warnings about machine health and the Remote Support Systems give RVT access to the individual machine’s in-cab display.
Proactive Response System Expert Alerts: Predicts possible requirement for repairs, as well as technical and performance-related issues on the machine before they actually occur. Based on historical and anonymised machine data as well as algorithms for error detection and machine optimisation, the system automatically analyses the data and sends warnings to RVT. These messages also recommend potential solutions. Machine Dashboard: The data and status of connected machines appear on the dealer’s computer dashboard. The customer’s machine list is displayed on the screen, which is constantly monitored by the RVT team. The most serious faults highlighted by the Expert Alerts system are always at the top of the list.
Remote Support Systems Remote Display Access: This system gives immediate support by connecting to your in-cab display. Once connected, we can assist with set-ups, troubleshoot and optimise the performance of your machine. Not only does this save customers time and money, they also benefit from perfect machine settings while maintaining complete social distancing.
Ensure your machines are in peak performance all season!
Service Advisor Remote – SAR: If service tools indicate that something is wrong with the machine, the dealer specialist can also remotely access the machine’s diagnostic system. Very often faults can be rectified directly using this service, while the necessary online software updates can also be made. In addition, Service ADVISOR Remote delivers increased machine uptime. Should an on-site repair be necessary, the service technician can plan a visit to the customer as a one-stop service with no need for any extra trips. The technician takes all the necessary parts and tools for the planned repair in a single visit, thus greatly reducing downtime and costs. Maintenance alert service: If a notification for maintenance occurs, the RVT team can pro-actively contact the customer to schedule machine maintenance.
The UPTIME Formula: 12
reavalleytractors.com
RVT SHREWSBURY 01743 289104
RVT NEWPORT 01952 822922
