FEATURE ARTICLE RECHARGEasia
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RECHARGEasia
• MARCH 2010 •
FEATURE ARTICLE RECHARGEasia
RECHARGEasia
MARCH 2010
www.rechargeasia.com
FEATURE ARTICLE RECHARGEasia
www.rechargeasia.com
RECHARGEasia
• MARCH 2010 •
FEATURE ARTICLE RECHARGEasia
RECHARGEasia
MARCH 2010
www.rechargeasia.com
FEATURE ARTICLE RECHARGEasia
www.rechargeasia.com
RECHARGEasia
• MARCH 2010 •
FEATURE ARTICLE RECHARGEasia
RECHARGEasia
MARCH 2010
www.rechargeasia.com
FEATURE ARTICLE RECHARGEasia
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RECHARGEasia
• MARCH 2010 •
FEATURE ARTICLE RECHARGEasia
CONTENTS
目 录 11 Message from the Publisher 75 卷首语 FEATURE ARTICLES
专题文章
12 76
静电成像感光体的发展趋势 Research & Development Directions at OCP
82
柯达2010或出局:两次转型失败 从龙头到追随者 Eastman Kodak in 2010: Is the Industry Leader Now an Industry Follower?
By 程阿宁
Indonesia: Meet the Imaging Industry Leaders (Parts A & B) 印度尼西亚：与影像耗材行业的领导者的约会 By Kam Woon
24
ICRRA and Recharge Asia Host Dinner Party in Mumbai 亚洲再生业杂志与印度再制造行业协会共同举办酒会
87
2010东南亚影像耗材展获得广泛认同 RechargExpo Indonesia Show is Building Rapidly!
26
False Patent Marking: The Cost of Mistakes Has Gone Up 虚假专利标识将受重罚
26
Worldwide IT Spending to Grow 3% in 2010 2010年全球IT投资将增长3%
28
Why Social, Mobile, and Email Are Best Friends Forever By Morgan Stewart
Lyra Conference Focuses on the Road to Recovery Lyra论坛会议报道
98
By 郑西振 办公再生耗材市场剖析 A Diagnosis of China's Office Consumables Market
102
透析大幅喷墨印刷趋势 An Analysis of Trends in the Wide Format Printing Market
105
贺良梅：通用环保耗材助建节约型政府 Arnold Ho: Compatibles Help Develop a Wise and Frugal Government
OEM UPDATE
OEM聚焦
42
IBM and Ricoh Deliver Intelligent Print Monitoring and Management System IBM与理光共同研发出智能打印监控管理系统
42
HP Drives Continued Momentum for ColorLok Paper Adoption Worldwide HP继续推动ColorLok 品牌纸在全球范围内的增长
44
OKI Printing Solutions Delivers Superior Performance for Enterprise Workgroups OKI推出新款C711 A4 LED彩色打印机
48
First New 11-Inch X 17-Inch Desktop Monochrome Laser Printer From Ricoh In Five Years 理光发布5年间首个11x 17英寸台式激光黑白打印机
50 106 108
HP Reports First Quarter 2010 Results
110
富士施乐获中国政府机电产品再制造试点企业 Fuji and Xerox Are Awarded as Model Companies of Remanufacture by China's Government 佳能墨盒市场占有率更高 Canon Ink Cartridges is the Highest Market Share in China
惠普发布第一财季报告：净利润23亿美元
2009-2010年办公耗材市场产品关注度分析 An Analysis of the Market for Office Imaging Consumables in China: 2009-2010
90
2009-2010年中国复印机市场品牌研究报告 A Research Report on the Chinese Copier Market in 2009-2010
92
中国IT制造行业市场发展预测 A Growth Forecast for China's IT Manufacturing Industry
110
96
中国成第一大出口国可能招致贸易壁垒 As the World's Largest Exporting Country, China Could Face Trade Barriers
ASK THE EXPERTS
MARCH 2010
全球论坛
36
88
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总第071期 MARCH 2010
REMAX & PAPERWORLD 2010: Through the Eyes of a By Sunny Sun Trade Show Producer Paperworld & Remax 2010展览现场报道
市场动态
为什么大众传媒，移动媒体和电子邮件永远是营销最好的伙伴
ISSUE 071
30 98
东南亚国际耗材展
20
MARKETING
2010 年3月
RECHARGEasia
GLOBAL FORUM
The Future for Desktop Color in India: Part 1 By Sanjeev Mahajan and Art Diamond 印度彩色打印的未来
RECHARGEXPO FOCUS
亚洲再生业
乐凯品牌“双面出彩” Luckyfilm Brand: Colors at Two Sides
请教专家
52
Remanufacturing the Xerox Phaser 3600 Toner Cartridge By Mike Josiah 施乐Phaser 3600成像卡盒再生
112
爱普生微压电打印&颜料墨技术解析 A Technical Analysis of Epson Micro Piezo Printers and Color Ink Technology
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Tel 1-626-309-0858 Fax 1-626-309-0878
ASK THE EXPERTS
113
揭秘高品质的佳能FINE打印头技术 Canon Print Head Technology Secrets
114
手把手教你安装6色连供 A Step by Step Guide to 6 Color CISS
COMPANY CLOSE-UP
请教专家
CHINA CORNER
118
中文快讯
不用墨盒的打印机 Printer without Cartridge 新加坡报业选择爱克发作为合作伙伴 Singapore Media Choose Agfa as a Partner 关于冬季北方地区使用硒鼓需注意的事项 Tips on How to Use Toner Cartridges in the Winter in North China Regions
企业近况透视
62
Beijing Laser Celebrates 10th Anniversary of Its US Branch Office 北京莱盛美国分公司举办十周年晚宴
64
New UTec Ease-FiL Line Offers an Environmentally-Friendly Way to Save Money Utec公司的新型易操作产品为客户提供更多节约环保服务
65
West Point Products Opens Distribution Center in Calgary West Point Products位于Calgary的配送中心开幕
66
Printable™ Announces Marcomcentral™ And Symbio Integration Printable™ 公司宣布与 Marcomcentral™ 公司和Symbio整和
67
Indigo Prints Smart Participates in ReIndia Expo 2010 Indigo公司参加2010年ReIndia展
116
格之格占领中国耗材行业后市场 G&G Dominates China's Aftermarket Consumables
117
乐印万能打印测试中心——打印测试技术的革命 Print Quality Tests Revolution: The Lerrin Technology Printing Quality Test Center
NEW PRODUCTS EXPRESS
Tel 86-10-5126-5580 Fax 86-10-5885-8747
大幅面溶剂喷墨市场总收入将继续呈下降趋势 Overall Sales Decrease in Wide Format Ink Market
119
120
EFI Announces New Two-Meter Vutek Superwide Printer EFI公司宣布推出新的大幅面打印机
69
ECRM Introduces WorkMates 4.0 Workflow Solution ECRM 推出 WorkMates 4.0 工作流程解决方案
70
Katun® Corporation Introduces Katun® Performance™ Color Toners for use in Ricoh Katun® 公司推出适用于理光系列机型的 Katun® Performance™ 品牌彩色碳粉
70
Hi & Bestech Company Extends Xerox Phaser 3100 Simcard Hi & Bestech公司扩产施乐 Phaser 3100型芯片卡
71
Static Control Releases New Part products SCC公司推出系列全新产品
富士施乐亿元投入挺进“零污染” Xerox will Invest Billions to Achieve "Zero Pollution" 惠普2010年渠道网络将覆盖1万个乡镇 HP Will Cover 10,000 Chinese Towns and Villages in Internet Market Channel 三维立体打印机亮相 A New Release of a 3D Printer 惠普打印机业务2010年开始复苏 HP's Recovery Towards Printer Business in 2010
121
打印机将贴能效标识 Functionality Label Will be Printed Onto Printer 爱普生或将推出首款数码相框打印机 Epson Will Release the First Digital Photo Printer 富美启动硒鼓产业新时代 FuMei Enters a new Era in Laser Cartridge Business
新品快讯
68
佳能发布新品家用经济型打印机iP2780 Canon Releases Economical Printer for Home Use
ZHUJIANG CORNER
122
珠江三角洲
天威喜获“广东省名牌产品企业”和“重点培育和发展的出口 名牌企业”称号 Print Rite is Awarded as "Top Brand Company in Guangdong Province" and "Top Brand Exporter" 8525个侵权“HP”打印机墨盒过关被扣 8525 Cartridge Invades "HP" 广东举办‘百名海外高级专家南粤行’活动吸引打印高科技人才 Guangdong Province Holds "100 Oversea High Rank Experts Travel" to Attract High Tech Talent
En Ch Note:
Recharge Asia is the original bilingual publication for the recharger industry in English and Chinese. The following symbols denote the language in which the article appears: En English Ch Chinese
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RECHARGEasia
• MARCH 2010 •
FEATURE ARTICLE RECHARGEasia
Contributors
Publisher’s Note: We, at Recharge Asia, welcome comments to any of our editorials or content. Send comments, including sender’s name, address & phone number to: Sunny Sun, Publisher, via email to news@rechargeasia.com.
Art Diamond
Art Diamond President of Diamond Research Corporation (DRC) Mr. Art Diamond is a 52-year veteran of the imaging industry, having worked in this field continuously since 1955. He is currently President of Diamond Research Corporation (DRC). DRC is a high technology consulting, publishing, and trade show management firm that formed in 1968. Now headquartered in Ojai, California, DRC is a chemical engineering consulting firm involved in toner, ink jet, and imaging media production and marketing.
Sanjeev Mahajan
Sanjeev Mahajan Independent Industry Consultant A 25-year veteran of the imaging business in India and South Asia, Sanjeev Mahajan is an independent industry consultant. He has held senior marketing positions with Static Control Components, Katun Corporation, Ricoh India, Xerox, and Eastman Kodak. His experience encompasses: general management and company operations, including start-up and turn around skills. His career includes direct experience in marketing, sales, exports, imports, channel management, and corporate planning. Among his achievements, he: contributed to the establishment of a major market in India for Static Control; established international trading operations for Katun Corporation from Singapore to South Asia; handled national marketing functions as the Controller of Ricoh India, Ltd. ; developed long term market plans for Xerox ModiCorp Ltd.; and, built sales of microfilm based systems for Kodak India, Ltd. Mr. Mahajan holds a bachelor of science (BSc) degree from Bangalore University (1981) and a masters in business administration (MBA) from Panjab University in Chandigarh (1983). He can be contacted by email at mahajeev@gmail.com Read their article “The Future for Desktop Color in India: Part 1” p 12
Kam Woon
Kam Woon CEO, Malindo Imaging Technologies Kam Woon, who is an Australian, was appointed CEO in January 2009 to lead MIT into the next phase of its business. In this position, he will focus on product distribution into local and overseas markets. Mr. Woon is a qualified chemist with 1st Class Honors degree in chemistry and mathematics and more than 15 years experience in the imaging industry. His recent appointments include 8 years in International Sales with Static Control Components Inc, USA and Delacamp Australia Pty Ltd. He is very well versed with laser printing technology and the remanufacturing of laser toner cartridges. Mr. Woon believes strongly in the benefits of recycling for the good of the community and environment. He is committed to work with all remanufacturers to improve product quality and increase market acceptance and market share by delivering high quality recycled products. He may be contacted by email at kam@malindoimaging.com Read his article “Indonesia: Meet the Imaging Industry Leaders” p 20
Mike Josiah
Mike Josiah Technical Director, Summit Technologies division of Uninet Imaging Mike Josiah is the Technical Director at Summit Technologies, a division of Uninet Imaging. A global distributor of toner, OPC drums, wiper blades and other supplies. An industry veteran since 1987, Mike is a member of ASTM committee F.05, the STMC Technician Certification Committee as well as an STMC trainer. He regularly contributes articles and teaches seminars at association meetings and trade shows. Read his article “Remanufacturing the Xerox Phaser 3600 Toner Cartridge” p 52
RechargeAsia offers to announce your 2010 fairs, trade shows and conferences free of charge. Simply send us your conference information on a regular basis. In appreciation, we shall be happy to provide you with free copies of our international magazine for distribution at your event. Please contact: Jessica Hao Email: jessica@rechargeasia.com
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FEATURE ARTICLE RECHARGEasia
Message from the Publisher Dear Readers, Welcome Spring! We purposely picked color as this month’s theme for two reasons. First off, after a long and dreary winter, we need color to lift up our spirits (at least, I know I do! ). And second, color is the future. When you read “The future for desktop color in India” on p.12, by Sanjeev Mahajan and Art Diamond, you will recognize an interesting development pattern that is not foreign at all, but in fact very familiar. More developed countries were in this exact spot about twenty years ago. India’s future has an enormous growth potential and, like other developing giants, many eyes are on her. Additionally, we are no doubt in a digital era. There are literally trillions of digital devices connected through the internet, immersed in vast ocean of data. A question we hear often is: How can one take advantage of this growing torrent of information from the billions of individuals linked via social media, telling us what they think, what they like and want, what they witness, all in real time? Would a better and smarter system help transform these social pulses into a knowledge base and even help develop business models and increase profits? The answer is YES. As always, we at Recharge Asia Magazine strive to bring you relevant, timely articles geared toward arming you with the tools you need to succeed. With this in mind, be sure to read this month’s marketing article, “Why Social, Mobile, and Email are Best Friend Forever” on p.28. Further, we are very excited about the support and reception of RechargExpo 2010 Indonesia. With 80% of the booth filled, it is building rapidly. To find out more, read “Meet the Imaging Industry Leaders” on p.22 by Kam Woon, where, continuing from last month’s first installment, many Indonesian aftermarket companies voice their enthusiasm and welcome industry colleagues to join them this summer, July 14-16, at the Jakarta Convention Center. There are so many great articles this month that I simply can’t name them all; like a report on the Chinese Copier Market that gives you a glimpse of copier industry market or an analysis of China’s consumables market growth. Be sure to read them all! And finally, as you may know, we have an online version of RechargeAsia Magazine that can easily be sent to your inbox or mobile device in real time. Talk about the technology...all you need to do is ask, and we will deliver. Happy reading.
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Ms. Sunny Sun Publisher
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• MARCH 2010 • 11
FEATURE ARTICLE RECHARGEasia
The Future for Desktop Color in India: Part 1 Print Quality Drives Color Mr. Sanjeev Mahajan, Vice Pres., Marketing & Exports, Navran Advanced Nanoproducts Development, Int’l. Pvt Ltd (NAND ipl) Art Diamond, CEO, Diamond Research Corporation Sanjeev Mahajan
Art Diamond COLOR IS A SIXTH SENSE
Color is an uncommon sense as it exists only in our brains. Yet, it is the newest sensation in desktop printing. Most of us believe that we all see exactly the same colors, but, we don’t. What’s worse is that we can neither prove it nor describe it! The perceived color of an object depends both on the light that illuminates it and our personal experience. Color is dependent upon, and can be altered profoundly by, an observer’s color vision. Defective color vision affects eight per cent of males and four per cent of females. Most colors are determined by their appearance in daylight. For example, a red rose that is bright red in daylight may appear brown under sodium street lighting – yet it’s still “officially” a red rose. COLOR AND QUALITY Color perception therefore varies from person to person. It is known that we can each see an astonishing 7-10 million colors. This explains why it can be so difficult to get two or more people to agree whether a particular shade is “right” or “wrong.” What does this mean for industries in which color is important? It means that they either accept shade variations or strive to remove as many of them as possible. And the consumer verdict is universal—we prefer our colors to be consistent, accurate, and reliable. Thus, precise color reproduction has become a key measure of product quality and the only way to achieve high levels of color consistency is to use technology to help us make our own visual assessments less prone to human error or subjective disagreement. In this article we shall restrict ourselves to laser printing as used in offices and to each customer’s experience and expectations with color laser printing. MARKET SIZE FOR LASER PRINTERS IN INDIA Total sales in quantity purchases, expressed in Indian Rupees, were Rs 10,360 million (US $225 million) for the one year period from April 2008 thru March 2009. This estimate, from industry experts, is based upon sales of at least 1,000,000 monochrome laser printers 12
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and possibly 0.3 million MFD (multifunctional device) printers. Color laser printer/MFD sales exceeded at least 120,000 machines.The installed base of color laser printers is currently between 400,000 and 500,000 with monochrome printers accounting for about 3.5 million of the estimated 4 million installed base of all laser printers, monochrome, color and MFD. For the 12 months ending March 2010 it is estimated that laser printer machine sales will increase at least 30% in units and 12% in
value to approximately 1.5 million laser printers (plus or minues 0.2 million units) valued an average of Rs 12,000 million (US $250 million). Over the same 12-month period, color laser printers are expected to account for 160,000 units valued at Rs 1,900 million (US $40 million). These revenues constitute 16% of the total. HP DOMINATES THE INDIAN MARKET Hewlett-Packard dominates the Indian marketplace more than it does in other regions of the world. More specifically, HP accounts for better than 75% of the installed base of laser printers in India. Samsung has a 10% share and all others, including Canon, Lexmark, Xerox and Ricoh add up to less than 15%. OEM consumables accounted for only 53% of the total cartridges sold in the aftermarket. Refilled and remanufactured (hereinafter referred to as “refurbished”) consumables were 42% while gray and counterfeit sales, although declining sharply, still represented more than 5%. At 42%, this higher share for refurbished products in India, compares to a level of, at most, 30% worldwide. The reason is that in India there are very low-priced, low-quality, “drill and fill” laser toner cartridges being sold. Image quality is not as big a factor as is price in the monochrome laser market. CARTRIDGE QUALITY DRIVES COLOR Color toner usage is only approximately 12% of the total market in India and the OEM share of color consumables is much higher, at about 75% of the total. This is due to poor quality of those aftermarket color cartridges that are simply refilled, rather than remanufactured. Remanufacturers claim less than 2% of their sales from color cartridges. Owing to their complexity and the difficulties in sourcing quality color toner, only 25% of refillers and remanufacturers even try to process color cartridges. The total market size is, at the very minimum, some 20 million units per year for toner cartridges. This implies a market opportunity for at least 2.4 million color cartridges, but the
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The Future for Desktop Color in India Part 1
By Sanjeev Mahajan and Art Diamond
Continued
value is much higher at approximately 24%. This equates to some Rs 500 crores or US $105 million. In India today, refilled toner cartridges outsell remanufactured cartridges by almost five times.
Almost everyone has tried at least three or four refillers before giving up on refilled color cartridges and buying the more expensive OEM product.
OEM MARKETING STRATEGIES
BUYING ON PRICE ALONE IS WRONG
The OEM’s global strateg y to gain market share in the consumables aftermarket includes at least eight policies: 1. Regularly launch many new models, each with short product life 2. Focus on more profitable color printing 3. Protect consumables business with technology barriers, such as Electronic “lock out” chips 4. Use chemical toners instead of mechanical (ground) toners 5. Install long life OPC drums in each cartridge 6. Value engineer the life of cartridge components 7. Regionalize empties and encode them to display country of first sale 8. Enforce, or threaten to enforce, applicable OEM patents It remains to be seen how much market share the OEM can claw back without hurting their new printer sales. In India it is seen that models that cannot be easily and satisfactorily refilled are not popular. Consequently, sales shift to other designs. This shift was most clearly seen with new, entry HP monochrome laser printers such as the HP P1007. Because this model uses chemical toner cartridges 36A/88A, it lost much market share to the basic, old Canon model LBP 2900 which uses the best selling 12A cartridges. These can easily be refilled by almost anyone to output prints of acceptable quality. Even new models, such as the HP 36A/88A cartridges, despite relatively large volume OEM sales, sell very little in the refurbished market. This is largely due to the lack of quality empties and the shortage of high quality components. Chemical toner designed for this model is much more expensive than the widely used ground/ classified toners.
Buyers who are tempted by a low price are guilty of ignorance and greed. Typically, refilled color cartridges are being offered at about 20% of the OEM price. This compares with good quality remanufactured cartridges, which meet OEM performance standards, being purchased by end users at prices of about 65% to 80% of the corresponding OEM price. Many of the larger and more progressive customers have bought color laser printers due to the low box purchase prices. All of them later find that color printing is too expensive for everyday use, given the high prices of OEM color cartridge sets. In addition, we found that the actual yield of the OEM cartridge is typically overstated. In a customer’s perception, color prints should cost only four times that of monochrome prints or about Rs 4 to 6 per page. They are sadly surprised to learn that actual color pages cost as much as Rs 16 to 24 per page to print. This is because actual area coverage is not the stated 5% estimate. Indeed, it averages between 200% and 300%! The 5% figure may be reasonably accurate for text only documents, but graphics and full color printed photos consume toner at a much higher rate.
INDIA’S MARKET STRUCTURE The main end user segments of India’s laser printer market are shown in Table 1, below. The percentage given are estimates for the year 2009. TABLE 1 LASER PRINTERS MARKET STRUCTURE IN INDIA (2009) COLOR ONOCHROME Corporate 30% 16% Small & Medium Business 30% 21% SOHO 15% 10% Government 15% 18% All Other Segments 10% 35% We have found that less than 15% of users are satisfied with the quality of non-OEM color cartridges sold in the aftermarket.
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SEIZE THE OPPORTUNITY A big opportunity exists for quality conscious cartridge refurbishers in meeting the growing need for good quality, low cost prints which can be widely used for better communication at the end user level. Another major barrier placed by OEM in preserving their very high and profitable market share in color printing is by wrongly encouraging customers and end users to compare colors of refurbished cartridges with the OEM product. Such a comparison is flawed because both cartridges can produce acceptable print quality and color reproduction even though the colors are not precisely matched. As a rule, OEMs have not educated end users, nor pointed out to them that these low end color printers do not print in true halftone (or, “process”) *colors but are only business (“line” or “comic strip”) color printers. Because reputable aftermarket toner sources produce excellent quality color chemical toners that do not use exactly the same dyes and pigments as the OEM toner, their colors might be different but very much commercially acceptable. The correct way to evaluate color prints is to determine whether the printed image is acceptable for the purpose intended. Do they accurately depict the colors to be reproduced in their original hue, saturation and density?
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The Future for Desktop Color in India Part 1
By Sanjeev Mahajan and Art Diamond
Continued
A SIMPLE, BUT DEMANDING TEST
KEY CARTRIDGE COMPONENTS
Another good way for testing and comparing color toner cartridges accurately is by first producing a high quality 1200 dpi ink jet printout of a scanned image of any color advertisement printed in a high quality magazine. Use normal printing media, e.g., plain printer or copier paper, for this comparative study. The ink jet printout will likely be different from the original magazine image. Keep this as your color print benchmark and see how accurately and with what color fidelity the OEM and refurbished color cartridges can print the same scanned image. Make certain that you use the same printer, scanner and print file for this test. Most customers are upset with the results when they see that the OEM printer and cartridge does not produce a printout close to the benchmark color image! Ask 10 users in any office to compare and identify the OEM print versus one from a quality refurbished cartridge. Chances are you will find that half the observers will prefer one set of prints and the other half the second set with each believing that their selection is the OEM print out! It is thus only a matter of individual perception which is the basis of all color vision and therefore color printing. Expensive OEM advertisements only confuse the user and prompt customers to pay more than may be necessary for high quality full color printing. This deprives users of their right to choose intelligently between OEM and refurbished color cartridges. *See “Principles of Color Reproduction,” John A. C. Yule, John Wiley, 1967. Test color cartridges as described above and you will see your sales of refurbished color cartridges zoom as customers understand the process and that precisely matching true colors on a desktop printer is like chasing a mirage.
Toner is the first essential component needed to refill cartridges. It is being sold on the basis of low price. This, coupled with a lack of knowledge and availability of genuine, high quality, branded toners from reliable suppliers, makes it difficult for refurbishers to make a good quality, competitively priced. color toner cartridge.Three issues dominate the color toner refilling market in India today. All three are true to a lesser or greater extent: 1. Predominance of entry level color cartridges (HP 2600 family accounts for approximately two-thirds of total sales ) 2. Much misrepresentation of toners, including: a. Pulverized toner is declared as chemical toner b. Low grammage packs are being sold with lower than OEM print yield c. Lower cost toner for an entry level model is being sold for use in more expensive, advanced cartridges d. Waste or degraded toners from spent cartridges is being sold as new OEM toner, or mixed with new toners to make them price competitive. 3. Market share of locally produced printer toner is more than expected explaining the relatively low volumes being imported; this data is mistakenly being used for sales estimates. Sales of OPC drums at an estimated 18,000 units per month (Table 2) reflect the fact that these drums are generally replaced only after three or at least two refills of virgin empties. Chips are frequently reset, or not replaced at all, despite being essential for color calibration. Most are low cost Chinese chips which either clone or copy OEM firmware without concerns about intellectual property (IP) rights. As a result, print quality and color fidelity suffer and functionality is compromised. Magnetic sleeves and rollers, primary charge rollers (PCR’s), developer rollers, doctor blades and wiper blades, in general, are rarely replaced. Perhaps the rate of replacement is one out of 10 spent cartridges. This is true in India because OEM quality components are generally not available and are too costly for the price sensitive refillers and their customers. As a result, customers are usually unhappy with the print quality and yield of low quality, refilled cartridges. Even more surprisingly, seals, which are essential for every color
COLOR PRINTING IS EXPANDING RAPIDLY Color sales momentum is building fast in India and OEMs are focusing more on color toner printers to meet this demand. Be the first to serve this market with high quality branded cartridges and you will make handsome profits. You will not only develop a loyal and satisfied customer base, but also a clear preference for your brand. Almost all customers have color laser printers or at least ink jets. Upgrading to refurbished laser color toner cartridges is a logical alternative as most end users are unsatisfied with ink jet printing’s high cost, low speed, and the very high cost of OEM toner-based color printing. In India, as indicated earlier in this article, refurbished color cartridge penetration is very low. OEM share is higher due to widespread perception of poor quality and lack of knowledge among end users and even refurbishers who are basing their sales of color cartridges on low price rather than high quality.
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TABLE 2 COLOR LASER PRINTERS MARKET STRUCTURE IN INDIA (2009)
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cartridge, are rarely used. Typically, they are found in less than 2% of refilled cartridges. The value of components used in color printing is approximately US $4 million annually, as shown in Table 2. MASTERING COLOR TECHNOLOGY IS A MUST Profit margins are shrinking rapidly for refurbished monochrome cartridges. In addition, there is growing competition even in small towns in India. Moreover, printer manufacturers are promoting color laser printers to increase box margins and build volumes for color cartridges. Color cartridges are more profitable and can be priced higher due to reduced competition from the few aftermarket sources that offer refurbished color cartridges. Even monochrome engines now tend to use color technology’s essential elements such as chemical toner and either low capacity waste bins, or none at all. Complex chips, using sophisticated encryption technology, control critical functionality in today’s laser printers. At the same time, small diameter OPC drums, mag rollers and PCRs are more difficult to produce to exacting OEM quality standards. Refurbishing requires better techniques and processes which are becoming more sophisticated and less achievable, especially for the casual refiller. Many customers have color printers but find printing too expensive—this dilemma opens up a big growth opportunity for quality conscious refurbishers. As color momentum ramps up, the first to market with quality products and excellent service will build volume, enjoy larger profits, build brand recognition and brand preference. These remanufacturers will soon achieve an unassailable leadership position in the marketplace. Customers become loyal to those offering quality. Also, many customers will upgrade to laser printing whenever possible because they are unsatisfied with ink jet printing’s high cost, low speed, low yield and other restraints.
environmental benefits, but quality remains King. THE HP 2600 CARTRIDGE IS KEY TO THE COLOR MARKET The HP 2600 family of color toner cartridges is difficult to remanufacture and still ensure OEM level quality prints consistently. That means the same print quality, the same print yield, no leaks and no glossy prints. This goal is only possible if the technology is mastered and quality components are installed. The HP 2600 family alone accounts for about 6% of total HP sales and is already among the Top Five largest selling cartridges. HP 2600 cartridges utilize high technology components. Quality remanufacturing demands the key components are repaired or replaced and thoroughly tested prior to shipment. Chips control essential functions in the HP 2600 cartridge and must be reset or replaced to ensure print quality. Newly-built Chinese HP 2600 cartridges are being imported for prices designed for resale at 35% to 50% of OEM list price. These are not considered to be of good enough quality for sophisticated end users. Good quality cartridges are too expensive for widespread acceptance as yet and not widely available to corporate customers. While corporate end-users demand high quality, most of the new “compatibles” cannot reach the standards set by corporate
COLOR IS THE FUTURE Color is the future in India. It is being driven by HP and other printer makers who, in the last five years, launched approximately 160 new model engines. Almost half of these are color laser and MFD models; almost all of them contain lock out chips to preserve their profits and market share. Even Indian marketing gurus and trade experts concur with Lyra’s global estimates that in India, while monochrome cartridges continue to grow, color cartridges—both OEM and remanufactured—will grow at least twice as fast. Everyone also agrees that the market share of branded, remanufactured color cartridges will increase faster than those simply refilled. Most of the refillers will likely drop out of the race as technology, know-how, brand name and quality gain importance in today’s competitive environment. Everyone is seeking cost savings and
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The Future for Desktop Color in India Part 1
By Sanjeev Mahajan and Art Diamond
Continued
decision makers. Most refillers can’t offer quality to satisfy the corporate decision makers. So quality conscious remanufacturers must learn the technology and do so quickly. Only then can they meet the high demand for HP 2600 cartridges across the country and grab the big profit opportunity that increasing OEM prices offer. Such players must respect OEM IP rights. This is a major issue, critical and prevalent across many components, especially chemical toners and encrypted chips. There’s a lot more to HP 2600 toner than meets the eye. Unlike conventional, mechanically ground toners, polymerized toner (popularly known as chemical toner) used in the latest HP color laser printers, is formed through precisely controlled chemical reactions. Each spherical particle is grown in layers designed to interact with the printing system. These particles transfer to paper with the highest transfer efficiency and with accurate positioning for consistently high image quality. Chemical toner is designed for the exacting process of color printing. Toner particle shape is also important. Conventional ground toner has irregularly shaped particles, whereas chemical toner has smooth, spherical particles. The uniform spherical particles allow consistent charging and smooth flow of toner. A soft wax core in each particle melts as the toner is fused to the paper, ensuring fast, even fusing. Improved, patented pigments are another key ingredient in HP products and in high quality, aftermarket toners. They have been modified to achieve the most lifelike images, improved print quality in overhead transparencies, and broader color range in photo images. Auto color calibration technology in the printing system proactively monitors and adjusts the amount of toner ultimately developed on the imaging drum. This technology ensures reliable, true colors. Dynamic EP (electrophotographic) adjustment precisely balances electrical charges between printer rollers and specially coated toner particles over time. The result is consistently higher quality documents over the life of the printing system. Chemical toners, coupled with virgin OEM empties and quality chips using HP’s Auto color calibration and dynamic EP adjustment, intelligently deliver high quality color prints. This system can only be employed by using expensive HP color cartridge printing supplies and good quality aftermarket chemical toners. Such chemical toners are now available from independent, nonOEM sources. Nanotechnology is being used by these chemical toner manufacturers to produce toners that perform almost identically to the OEM product. They can meet all customer demands for print quality, yield, low cost and as an added incentive, the
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remanufactured cartridge is green to the bargain. It is more eco-f riendly than those OEM cartridges that are otherwise disassembled and recycled, or wasted and discarded into landfills. Once remanufacturers successfully produce and sell high quality, high margin HP 2600 color cartridges, they can also quickly master other popular HP cartridges as well as those for competitive brands of color laser printers. Herein lies a path for business expansion; a path to the future. (Look for Part 2, next month, as it analyzes the results of a survey of enduser motivations, preferences and buying criteria for color cartridges) ABOUT THE AUTHORS A 25-year veteran of the imaging business in India and South Asia, Sanjeev Mahajan is Vice President, Marketing & Exports, Navran Advanced Nanoproducts Development, International Pvt. Ltd. (NAND ipl). He has held senior marketing positions with Static Control Components, Katun Corporation, Ricoh India, Xerox, and Eastman Kodak. His experience encompasses: general management and company operations, including startup and turnaround skills. His career includes direct experience in marketing, sales, exports, imports, channel management, and corporate planning. Among his achievements, he: contributed to the establishment of a major market in India for Static Control; established international trading operations for Katun Corporation from Singapore to South Asia; handled national marketing functions as the Controller of Ricoh India, Ltd. ; developed long term market plans for Xerox ModiCorp Ltd.; and, built sales of microfilm based systems for Kodak India, Ltd. Mr. Mahajan holds a bachelor of science degree from Bangalore University (1981) and a masters in business administration from Panjab University in Chandigarh (1983). He can be contacted either at mahajeev@gmail.com, or, Sanjeev.mahajan@nandipl.com or on his mobile, +91.98112.99377 Art Diamond is a 55-year veteran of the imaging industry, having worked in this field continuously since 1955. He is currently President of Diamond Research Corporation, a high technology chemical engineering consulting and publishing firm that he formed in 1968. He is author of the “Handbook of Imaging Materials” and co-author, with Dr. David Weiss, of the Second Edition of this unique text. Diamond holds 15 U.S. patents and is actively engaged in a number of diverse, innovative projects. Headquartered in Ojai, California, DRC is involved in toner, ink jet and imaging media research, development, manufacturing and marketing assignments with clients scattered around the globe. He can be reached at drc@west.net, or on his mobile, 805.340.0480
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Indonesia: Meet the Imaging Industry Leaders (Parts A & B) Editor’s Note: What follows is a continuation of Mr. Kam Woon’s article on Indonesia’s Imaging Indusry Leaders. The f irst half of that overview appears in the February 2010issue of Recharge Asia magazine. ABOUT THE AUTHOR Kam Woon, who is an Australian, was appointed CEO in January 2009 to lead MIT into the next phase of its business. In this position, he will focus on product distribution into local and overseas markets. Mr. Woon is a qualified chemist with 1st Class Honors degree in chemistry and mathematics and more than 15 years experience in the imaging industry. His recent appointments include 8 years in International Sales with Static Control Components Inc, USA and Delacamp Australia Pty Ltd. He is very well versed in laser printing technology and the remanufacturing of laser toner cartridges. Mr. Woon believes strongly in the benefits of recycling for the good of the community and environment. He is committed to work with all remanufacturers to improve product quality and increase market acceptance and market share by delivering high quality recycled products. He may be contacted by email at kam@malindoimaging.com PT Herlyk Citra Prima Gedung HERLYK Jl. Mampang Prapatan Raya Kav. 77 Jakarta Selatan 12790 Tel: +62 21 7983741 Fax: +62 21 79199013 Email: ade_abtrade@yahoo.com Incorporated in year 2003, this company is led by its owner and Managing Director, Veronica Hedyati Subarkah (bottom right) and General Manager, Ade Herlandie (not in photo). Their IT products, marketed under the brand name C-Mart, include PC/Notebooks, Desktop Printers, Line Matrix Printers, Barcode Printers, ID Card Printers, and both OEM and remanufactured laser toner cartridges.
We are looking for opportunities to offer contract manufacturing for compatible brands to any interested overseas parties. We are also interested to meet parties interested to manufacture raw materials in Indonesia. PT Kharisma Pelita Abadi www.sundot.co.id Jl. Biak No. 14 Roxy Jakarta 10150 Tel: +62 21 63869352 Fax: +62 21 63851173 Email: kharisma_pa@cbn.net.id Incorporated in year 2002, this company is owned by Elang Owen (see photo) who has been involved in the imaging industry since 1991 when he worked with Indonesia’s only toner manufacturing factory in production and R&D. Elang then moved to Kharisma to focus on remanufactured laser toner cartridges and related supplies and services including printers, spare parts and service.
Ade: The Expo will be good for our domestic market, as we don’t have to travel overseas to source for products. At the same time, we also fear the entry of more China made compatible cartridges into this market under the new China-Afta free trade agreement. 20
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Elang: I am very happy to hear that this Expo is coming to Jakarta. The market here is biggest in this region and it makes sense to have the Expo here. I can now find sources for supplies locally (from Expo exhibitors) and not have to travel overseas. I will be looking for supplies related to my business including toners and printer parts. Indocart www.indocart.co.id Bumi Serpong Damai Ruko Garden Boulevard Blok I No. 11 Serpong, Banten Tel: +62 21 53158800 Fax: +62 21 53161171 Email: indocart@indosat.net.id Indocart is owned and managed by Albert Ong (see photo) since 2002. It is focused mainly on laser printer and copier supplies and also remanufactured cartridges. These products are distributed by a network of resellers and dealers throughout Indonesia. It also supplies some ink products. IndoCart is presently the exclusive distributor in Indonesia for Jadi Imaging Technologies Sdn. Bhd. (Malaysia).
Jakarta 10730 Tel: +62 21 6123124 Fax: +62 21 6256237 Email: iwansja@venetaindonesia.com Started 9 years ago by Iwansja Gunawan (see photo) who was featured in the September 2009 issue of Recharge Asia magazine, this franchise group has grown from just a single outlet in 2002 to nearly 150 today. Veneta franchise outlets are spread across the whole archipelago of Indonesia and have also expanded overseas into Malaysia. Veneta has two remanufacturing facilities, the main one located at Bogor in West Jawa and the other at S urabaya in East J a w a . T h e B o go r factory, located an hour’s drive from Jakarta, was commissioned in June 2008 and is probably one of the most modern and advanced cartridge recycling facilities in this region.
Iwan: Albert: Since this is the first exhibition related to the remanufacturing industry
in Jakarta, I am not sure what impact this Expo will have on the market here and whether this will drive the Indonesian Government to support recycled products. I wish this exhibition will change our Government’s concern about the remanufacturing industry. I am also interested to secure more exclusive distributorship from manufacturers who are interested having their products distributed in Indonesia. PT Veneta Indonesia www.venetaindonesia.com Jl. Mangga Dua Abdad No. 5 I
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This is fantastic, to hear that Recharge Asia will hold the next Expo in Jakarta. Of course, we will support this event all the way. We have a large and good remanufacturing facility at Bogor, managed by a strong team that is focused on quality. We have the capacity to undertake contract manufacturing and would like interested parties to visit us at Bogor when they are here for the Expo. We are also interested in exploring the expansion of Veneta System franchises overseas with suitable partners from any country. Business Etiquette and Tips To help those visiting Indonesia for the first time, I will conclude with a few simple tips on business etiquette and what to expect here. • Dress conservative, particularly for women. • Exchange handshakes before and after meetings. Indonesians
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may bow slightly or place their hands on their heart after shaking hands. You may do the same but it’s not imperative. Give and accept business cards using two hands or the right hand. The same applies when giving and accepting brochures. Do not be surprised if no business is discussed at first meeting. Exercise patience and concentrate on building a strong relationship first. Friendship is the key to succeeding here, as the trust gained will open up networks in the long term. Arrive at meetings on time, but do not be surprised if meetings always begin late. Hierarchy, age and status are important here. Respect this when dealing with someone who has higher status than you. Gifts like knives, alcohol and non-halal products should be
avoided. Non-halal products are generally those derived from pigs, such as pork. • Not all Indonesians understand or speak English fluently, so it is wise to engage a translator to assist you. More tips to follow in the next few months! In closing, I invite you to visit my beautiful country this year for RechargExpo Southeast Asia at Jakarta Convention Center, July 14 – 16, 2010. I invite all my friends, suppliers and customers to support this event. (The next issue of Recharge Asia Magazine will feature “Welcome to my city, Jakarta”, to correct misconceptions about Indonesia with some tips on how to stay safe.)
ICRRA and Recharge Asia Hosts Dinner Party in Mumbai Ascend Office Accessories Sponsors Event On January 29, 2010, after the first day of the ReIndia Show closed, we arrived at the famous Matoshri Club in Mumbai, India. We went there to attend a dinner party hosted by the Indian Cartridge Remanufactures and Recyclers Association (ICRRA). This enjoyable and informational event was co-sponsored by Recharge Asia magazine and Ascend Office Accessories Ltd. Those in attendance heard talks, debates and discussions that will bring more opportunities to toner and ink jet cartridge remanufacturers in India. As everyone knows, the Indian market is really huge as it correlates with this country’s enormous population. While ReIndia has not had an impressive showing in the past, this unique market is now growing rapidly. We noticed that the people who came to the ICRRA dinner party were professionals who are making every effort to succeed in business as remanufacturers in India’s imaging industry. After hearing speeches by Recharge Asia, Ascend and Static Control Components (SCC) spokespersons, ICRRA officials led a controversial debate on the development of remanufactured products for India’s imaging industry. It was obvious to those who took part in this exchange that remanufacturers need a breakthrough in order to open the bottleneck for their continuous development: Where should they go in the future and how can they remove these barriers to growth are becoming the key issues for strategic development. After several welcoming speeches, the group engaged in heated discussions on the direction of the cartridge remanufacturing industry in India. It was an interactive exchange that we all enjoyed. It was a rare and educational experience to spend time
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with professionals as we feasted on local delicacies. What we shared is not only the information, but also matters that could eventually bring greater opportunities for all players. We give special thanks here to Mr J. M. Dassani, Chairman of ICRRA, and to local entrepreneurs such as, Mr Shashank Ruiwale from Indigo, Mr Ashish Kothari from Jet Tec, and to those other Exhibitors who took part in the ReIndia Show. We also thank Mr Alan Liu of Ascend, SCC’s representative, and other media like Remax Asia Pacific. All were here in support of ICRRA. All acted not only on behalf of ICRRA, but also provided the group with their influential leadership in the imaging industry. During ReIndia, we announced that RechargExpo Southeast Asia 2010 will be held on July 14-16, 2010 in Jakarta, Indonesia. We trust that RechargExpo in Jakarta will bring you many more unexpected benefits for your business and your career.
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False Patent Marking: The Cost of Mistakes Has Gone Up You are not allowed to falsely mark an article as “Patented” or “Patent Pending”. Doing so leaves you vulnerable to lawsuits. The fine for false marking, if the false marking was the result of an “intent to deceive” is up to $500 for every offense. Any person may bring suit for false patent marking, giving growth to a recent phenomenon of bounty hunters suing companies for false patent marking. Prior to December 2009, it was unclear whether the $500 fine was up to $500 for every falsely marked article, or was just a onetime fine for a bad decision to mark, even though hundreds of thousands of articles were falsely marked. The Federal Circuit recently determined that every article falsely marked can cost up to $500 (Forest Group, Inc. v. Bon Tool Company (Fed. Cir. No. 2009-1044, 12/28/09)). What this means is if 10,000 units have been falsely marked, with “intent to deceive,” the fine can be up to $5,000,000. But when is false marking the result of an “intent to deceive” and not just an innocent mistake? This may need to be decided at
trial. Thus, even an innocent mistake can lead to many thousands of dollars in attorney fees and defense costs over this issue, and can lead to a substantial “nuisance” settlement. Accordingly, it is strongly recommend that clients consult with patent counsel before deciding to mark a product either “Patent Pending” or “Patented.” If advice of counsel is sought, even if the decision to mark is wrong, reliance on advice of counsel should go a long way to defend an allegation of “intent to deceive.” Another option to avoid false marking is not to mark. However, a problem with that approach is, at least for patented articles, failure to mark can result in no damages against an infringer that did not have adequate notice of the patent. Moreover, license agreements can require marking; it may be a breach of a license agreement by the licensee for failing to mark. With bounty hunters looking to make a quick buck, and the new law stating that every instance of false marking can result in up to $500 fine, it is imperative to understand exactly what your patent entails.
Worldwide IT Spending to Grow 3% in 2010 Worldwide spending on information technologies will continue to feel the effects of the global recession throughout 2010. According to a new forecast from IDC, worldwide IT spending will increase by just 3% in 2010 at constant currency. In the United States, IT spending is forecast to increase by less than 3%. “Despite pent-up demand for upgrades and new applications following the deep spending cuts of the past year, economic uncertainty will combine with capital and credit constraints to inhibit spending in mature economies,” said Stephen Minton, vice president of Worldwide IT Markets and Strategies at IDC. “The engine of global industry growth in 2010 will be in emerging markets, in particular China and India, where IT spending will recover much more quickly.” Overall, IDC forecasts that worldwide IT spending will reach $1.48 trillion in 2010, still below the $1.5 trillion recorded in 2008. “Following a decline in overall tech spending of 4.5% at constant currency in 2009, IT spending will not fully recover from the global recession until sometime in 2011,” Minton noted. IDC’s forecast of 3% growth in worldwide IT spending is at constant currency, and does not assume future fluctuations in the value of the U.S. dollar or other international currencies over the next 12 months. If the U.S. dollar weakens in 2010, the actual recorded growth of IT spending in US$ may be significantly higher. Measured in U.S. dollars, worldwide IT spending declined 26
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by 8% in 2009 due to the stronger value of the dollar compared to 2008. On a global basis, IDC expects hardware spending to grow by 5% in 2010, while software spending and IT services spending will grow by 2% and 3%, respectively, in constant currency. In the hardware segment, worldwide PC spending is forecast to increase by 3% this year, up from the previous forecast of 2% growth, while the forecast for servers, storage, hardcopy peripherals, and network equipment have also been raised. The outlook for software and services spending reflects the lower value of contracts signed in the past year and continued caution toward new project-based spending in mature economies. Regional highlights from IDC's new forecast include the following:
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Asia/Pacif ic: Overall, the region will experience 6% growth in IT spending in constant currency, following a 1% decline in 2009. However, China and India are both expected to experience double-digit growth (11.5% and 13.5%, respectively) this year. Hardware spending will experience solid gains this year, driven by pent-up demand and new infrastructure deployment. Following a decline of 8% last year, no IT spending growth is forecast for Japan this year. EMEA: Following a worst-ever decline of 7% in 2009 at constant currency, IT spending in Western Europe is forecast to be effectively flat in 2010. A few market segments are expected to return to positive growth, but the market sentiment across the region remains weak. In Central and Eastern Europe, the 20% spending crash of 2009 will be followed by 9% growth in 2010. IT spending in the Middle East and Africa will also return to growth this year (12% at constant currency) after a 2.5% decline last year. Latin America: IT spending in Latin America will be up by 5% this year. Overall spending will gradually accelerate in line with the recovery in business and consumer conf idence. Increasing market
maturity in some sectors will contribute to price competition as some buyers gravitate towards low-cost solutions. The key market of Brazil will return to a more robust level of growth by 2011. North America: The gradual economic recovery will enable many U.S. organizations to relieve some of the pent-up demand for system and network upgrades following last year's spending cuts. But spending will continue to be cautious and, in contrast to the emerging markets, the SMB sector will struggle to fund new IT initiatives. In Canada, a subdued market is forecast to produce a decline of 1% in IT spending this year. IDC’s Worldwide Black Book provides new and updated forecasts for IT spending in 54 countries around the world. IT spending forecasts for the period 2006–2013 focus on 22 individual market segments across hardware, software, IT services, and telecom services for individual countries in all regions including North America, Latin America, Western Europe, Eastern Europe, Asia/Pacific, the Middle East, and Africa.
Why Social, Mobile, and Email Are Best Friends Forever By Morgan Stewart In the technology industry, we constantly focus on the next big thing. It started with computers, which were going to do away with paper. Then came Internet shopping, which was going to do away with catalogs and (gasp!) going to an actual store. Then email came, which threatened to replace letters. Mobile and social are the latest to be added to the mix. So, what are they going to replace? Catalogs and paper (again)? Television? Email? Marketing as we know it? No. Looking to the next big thing is not inherently a problem. As marketers, it is our responsibility to educate ourselves and our employers about the impact new technologies will have on our businesses. We need to consider how changes in technology can open up new opportunities and how they change the way we interact with consumers. However, in our zeal for the next big thing, we must guard against assuming that the next big thing will immediately replace the things we already know. For example, instead of reducing paper consumption by ushering in “paperless offices,” computers fueled more paper consumption via the introduction of inexpensive home printers. We are witnessing the same thing with the digital-marketing trisect of social media, mobile and email. Instead of cannibalizing one another, they are fueling one another. One example is the impact that smartphones are having on the use of email and social networking. 28
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According to data released in December by comScore, 70% of smartphone users have accessed email, and 43% have accessed social networks, on their phones. Compare that with nonsmartphone users, and it’s clear that advances in mobile are fueling other digital-marketing channels. Then again, the ability to access email and social networks on the go are key benefits for smartphones.
There is also the commonly cited example of how social networks rely on email and, in some cases, text-message updates to send alerts. They keep people coming back and help drive adoption. That leaves the last question: Is email being used only to dig its own grave? Isn’t the increase in email use simply a result of the dramatic increase in emails sent as alerts triggered by social networks? Last year, I directed research that surveyed more than 2,300
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US and UK consumers about their media habits. We asked respondents how their use of media channels had changed in the prior six-month period. As the following chart highlights, 44% of people who used social networks more also use email more often, which suggests that social media is driving some increase in email use.
However, the finding that the 22% of people who never use social networks report also using email more, compared with only 7% who are using email less, suggests that the increase in email use is attributable to more than simply social media. Our study found the following other reasons for the rise in email use: 1. People are relying on digital communication more and calling less As all forms of digital communication increase, people are calling less. As the pace of communication increases, the pleasantries required of a phone call are too cumbersome. We don’t have time to ask “How’s it going?” After all, the person on the other end might actually want to talk. So, at work, we email instead of call. We text with friends. If we need to communicate with more than one person, we post updates to Facebook or Twitter.
2. Smartphones are fueling an email revival The Blackberry’s success was built on email. Mobile professionals needed access to email while on the go. However, the recent successes of iPhone and Android phones are fueling increased email use among younger groups, such as college students, whose email use had declined significantly in recent years. Mobile email is appealing to young people because it anteaters them from a computer. Moreover, there is the perception that email is cheaper, since it comes “free” with mobile data plans, whereas there are additional fees for text messaging. 3. Companies are promoting email, and consumers are responding As banks and credit-card companies promote paperless statements to reduce expenses, more companies are investing in email programs.
When consumers are asked which channel they prefer receiving direct-marketing communications, the overwhelming majority chooses email. The only exception is for unsolicited marketing messages, which consumers prefer to receive as direct mail. Customers Want a Choice Working with all three channels together comes down to two simple rules: First, consider the strengths, weaknesses, and cultures surrounding each channel. Second, give consumers a choice, which becomes increasingly essential as consumers become more empowered. Choice is not simply limited to preference centers, though that is a good start. Choice can also be a matter of self-selection. Consider the following examples: Offer consumers the option of getting more information about a service or product through an SMS (short message service) short code. After a user texts in for more information, you can prompt the user for an email address that allows you to send the user a whitepaper or coupon. Scotts Miracle-Gro ran advertisements at Major League Baseball games encouraging fans to text in if they wanted their lawn to look like the pros’. For impulse or regular purchases, companies can offer consumers the choice of getting deals via email, text, or Twitter DM (directmessage). Not all companies are positioned for doing so, but pizza chain Papa John’s has been successful delivering the same deals through multiple channels simultaneously. Use confirmation emails as a tool for driving product reviews. As a way to increase the value of its website content, Netflix consistently asks consumers to rate the movies they just returned. Add functionality to your emails that allows your content to be shared on social networks such as Facebook and Twitter. That tactic allows your current customers to introduce you to their friends, helps you reach a broader audience, and can help drive email subscriptions. In essence, our real challenge is to ensure that our marketing programs are tightly integrated across channels. Working in channel-centric silos won’t cut it. Your consumers don’t live in channel silos. As we strive to engage in one-to-one dialogue, we can't live in them, either.
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REMAX/PAPERWORLD 2010 Through the Eyes of a Trade Show Producer Ms. Sunny Sun, Publisher, Recharge Asia Magazine Day One. It was with an “OMG! I don’t know what to expect” attitude that I cautiously entered the Remax/PaperWorld 2010 trade show in Frankfurt, Germany on January 30. I was there to set up and staff the Recharge Asia booth at this four-day event. What had me on edge was not knowing how this strange combination of two event producers would perform. In a way, it was like bringing two alien worlds together! I found PaperWorld to be so large an exposition, with so many industries (read “worlds”) represented, that the first day required a tremendous effort just to find the right Exhibit Hall! I finally arrived at Hall 4.0 and was dazzled by a maze of smaller ‘Worlds’, inside. There was Christmas World, PaperWorld, Creative World, Beauty/Hair World, and several others. I was trying to locate. Remax occupied a relatively small part of this overall extravaganza, causing me to pause and wonder, Will we disappear here? Will we lose our identity? Our industry specialty? Our uniqueness? My mind was racing as I deliberated these questions. Suddenly, I spotted the familiar blue Remax logo and felt much better. Here we go, I thought, I am here, in the right place, at last!. Then, suddenly, I realized that I have a fixation on finding the usual, familiar names. I can’t help thinking whether the majority of the delegates—Exhibitors and Visitors like me—have come here in search of something friendly, something common, something popular. As I glanced across the huge Exhibit Hall, my first impression was that I could not see the usual large, custom-built SCC, G&G, or Print-Rite booths right in front of the entrance. Instead, there were so many new faces on display—Sharp, Brother, Konica, etc.-companies that you don’t usually see at the regular Remax shows
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in Dusseldorf. Remax 2010 was divided into several parts: Remax (blue), Remax Imaging (blue cross), and Remax/PaperWorld (white) on the floor map. What was missing was the usual show guide, show bags and show badges with heavy aftermarket images. Instead, I could see warehouse-like piles of OEM cartridges, mixed together among paper and machine companies. It is indeed a new look for Remax. Europe. However unfamiliar was the experience, we must wait until the end of the show before coming to any conclusions. The crowd began to gather rather late. It was after 11:00 a.m.
before the Hall began to fill up. As usual, visitors from many countries—Af rica, Iran, Turkey, Hungary, Poland, England, Germany, Netherlands—appeared. These are the usual, diversified Euro aftermarket faces you see every year in Düsseldorf. The remanufacturing companies, like many of the new Chinese Exhibitors, were delighted. In the afternoon, you could see more and more crowds stop these finished products to check them out. For those finished products companies, they were clearly happy to welcome new faces for these represent new opportunities. While seeing their enlightened faces, I wondered how the parts and components companies would think and act. Are there any renewed opportunities among those new potential buyers that come from an alien world? I mean, the PaperWorld. By the end of Day One, I surprisingly ran into Steve Weedon, CEO of SCC Europe. He was wearing a heavy coat leaving the Exhibit Hall. Steve told me to come to the SCC booth tomorrow. “I will show you what we have done to the SCC booth to take part in this new world.” I was very curious about what changes could be made by a remanufacturing components company. Would they be positive or not? Toward the end of the day, I sneaked into the Seminar room, to catch the tail end of the Remax movie. It was especially made for the cartridge remanufacturing industry. The movie was titled: “It’s Your Choice!” The goal of this clip is to further raise the awareness of consumers everywhere to the availability of recycled products, to industry standards, to global associations, and to these products finally penetrating world markets as acceptance of the remanufactured products continues to grow and expand. Day Two. I have to honestly say that I am still trying to navigate the right route to locate Remax/PaperWorld Hall in the huge messes (fair) Exhibition Center, from Hall 1 to Hall 4 by passing Hall 3, 5 or Hall 8. What with jet lag, and large complicated arrows in the Exhibition Center, I felt lucky that OCP is next to our booth as it was offering Peet’s quality. coffee. That
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strong brew wakes me up and stimulates my spirit. It allows me to be logical. Early in the morning I can greet my dear old remanufacture industry friends, our loyal advertisers, our event sponsors, our supporters and our Chinese country folks. I talked with Jeffrey Jeon, Managing Director at Creative Imaging Technology Co., Ltd. at cit, to check out his feelings about the new, joint venture, Remax/Paper World show. He embraced the changes and very much enjoyed the old friends and customers he was able to meet here. He expects to see them once a year, There is also the new crowd and new faces that hold great hope in becoming aware of what the imaging world has to offer them. The big chain stores, the big box discounters, and the office products buyers all represent new business opportunities for the imaging world. We will have to wait and see? I also had an opportunity to chat with XPS’s new Marketing Manager, Manfred Smol who I came to know is a big fan of Apple CEO, Steve Jobs. He admires Jobs’ brilliant vision, innovations, and his unconventional leadership of the consumables group. I wonder . . . does our industry need more creative thinkers, those who think out of the box? Does it need this talent to lead us away from conventional ways to a place where our industry needs to be? In the Upper Hall, there is a Paper/World Creative center that I must visit, to see how in that world, creativity is playing a leading role. This is something we all need. Our RechargExpo South East Asia, in Jakarta, Indonesia this July 14-16 is bringing some new blood to the imaging industry. A new look, a new market, and a new opportunity to embrace for many companies that look for the alternatives in the year 2010. For many remanufacturing firms 2009 was not a big year. This was the reality, despite the new buyers the depression brought us, and despite the inexpensive alternatives people were driven to seek. For those firms that offered reliable and consistent quality products, however, 2009 was a big winner. However, new markets offer new hope, and we do hope that RechargExpo Jakarta develops this
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new platform in South East Asia. It is a new marketplace that will bring unlimited business opportunities. Toward the end of the day, I had the opportunity to take a seat in the Seminar room and hear the double act by David Connett and Charlie Brewer. They led an interactive discussion on 2009, 2010 and beyond. It was interesting and valuable to hear their analytical viewpoints and perspectives. I will list some of the issues here for you to ponder: For 2009: A. Did your sales volume increase? – Yes or No? B. Did your revenue volume increase? – Yes or No? C. Did your market share increase? – Yes or No? D. Did the price of empties increase? – Yes or No? For 2010 & Beyond: A. Do you foresee 3% growth? – Yes or No? B. Is Green not a slogan but a way of doing business? – Yes or No? C. Do you see the OEMs recovering from 2009 losses? – Yes or No? Day Three. An early appointment with Steve Weedon was planned today to learn what SCC is doing differently at this event to face the changes of the new Remax/PaperWorld combination. Obviously, this show was aimed more at finished products than at individual machine components. SCC is a company that offers the core contents of finished cartridges. It provides backbone support to the remanufacture industry by supplying hundreds of component parts. That’s the dilemma. How does it display its components on the showroom floor to its clients’ clients? SCC might as well be talking components to an end-user! What’s worse is that some of the big guys were missing this year – like Delacamp/Mitsuibishi Imaging/Future Graphics Imaging, Beijing Laser, and other important re-sellers of SCC components. As I can see f rom the floor their slogan is “SCC is the supporting force for 156 global partners for business growth.” Indeed, not a single SCC product was displayed at the company’s booth. Instead, SCC sent out a message to its customers: “We are here to support our customers’ business growth.” To attract and develop the new relationship, they hired a professional photographer and two Angelina Joli look-alikes and one Julia Roberts’s look-alike. These well-known actresses are also famous as environmental advocates. Their doubles were hired to take photos of show Visitors. Jessica Hao, from Recharge Asia's Beijing office, had a blast photographing the doubles of these famous actresses (oh well, our products are also OEM look-alikes, right?). We hope that by taking these photos and displaying them it would send out the message that we need to promote our industry with green messages and encourage more and more usage of recycled products. Day Four. It was now Monday here in Frankfurt. February brings falling snows and rather cold weather. The expected foot traffic
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did not materialize as it did the previous two days. But, it gave Exhibitors some spare time to exchange their thoughts on how they are doing and to wait for the announcement about plans for Remax 2011. Will it still stay with PaperWorld,? Or will it stand alone? The floor on the fourth day was rather quiet despite the fact that it was a Monday. Either the working staff is back in the office to start the week, or they have completed their tour of the Remax/ PaperWorld fair during the previous three days. People are tired at this point. Exhibitors started their own floor traffic by exchanging their feelings and feedback of the show. They were trading comments on how they perceive the joint venture. They discussed the relative benefits of coming back to Remax/PaperWorld in 2011. The conclusion from the limited number of Exhibitors we interviewed was: it was a good year to team up with PaperWorld because it combined the power of the remanufacture community with the new PaperWorld crowd. My Opinion? Hey Remax, keep it up!
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Lyra Conference Focuses on the Road to Recovery Ms. Sunny Sun, Publisher, Recharge Asia Magazine The Road to Recover y was the theme of this year’s Lyra Conference (Rancho Mirage, CA, January 25-27). After a rather rocky and depressed economic downturn and a decline in overall printing volume in 2009, Lyra experts presented their outlook on the desktop printing landscape for 2010. Are we on the road to recovery? What are the issues and directions to look for going forward? What follows is an abstract of the views and comments presented by some of the Lyra analysts and other imaging industry experts. Office Keynote Speaker, Ed Schmid, vice president, Nuance Communications, Inc. declared that the market needs killer “applications”. Among these are document scanning and email transmitting capabilities. The marketplace offers the opportunity of using MFP (multifunctional printers) in a variety of business processes. Businesses are constantly seeking to improve methods for scanning documents and email and forwarding them to multiple recipients.
cyclical pattern, but one that will not reach the same level as before. There will be fewer machines shipped in the coming market. Employment is marginal, and nearly 2 million units have been removed from service. The recession reduced both employee head count and capital spending. As a result, we are seeing a different market now. Printing volume dropped, and offices are holding onto existing devices much longer, instead of replacing them with new ones as in the past. Where we see it going is toward a market dominated by the personal printer segment. Monotone MFPs mostly under the 20 pages per minute (Segment 1) range, or under 30 ppm (Segment 2). There is some growth in Segments 4 (41 to 69 ppm) and 5 (70 to 90 ppm), but not that much. With a recession coming, people were buying A3 (11.7” x 16.5”) devices for economy, reliability and volume production. The A4 size is cost effective but cannot take the volume while the highend devices (Segment 4 and higher) have concerns. The recession interrupted this A3 trend. With a decline in prices and a decrease in printing volume, all vendors now face a challenge. The recession is over and customers are gradually coming back. Plan for a price war. Gear up to simply outlast the desperate sellers by implementing innovative pricing, such as, variable color pricing and free or discounted pricing tied to volume. Shift the conversation from price to services. Office Printer Supplies For a New Decade: Cortney Kasuba and Andy Lippman
A fundamental issue is that the device or hardware market lacks standardization. There is not one particular device being used; rather, a multitude of printers are in place all designed to accomplish the same functions. The problem is that it is hard to write 5 or 6 applications for each device, such as 5 or 6 different printers in an office setting. Standardization is important, but hard to accomplish. Office MFPs: A Tough Market Gets Tougher: Steve Reynolds What is going to happen in 2010? How do we think our industry will move forward? Will it be a cyclical market showing a temporary sharp drop and recovery? Or, should we expect a secular market caused by a permanent and fundamental change in behavior? Here are a few possibilities – Going forward we might see a
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The year 2009 was painful, but interesting. The worldwide supplies market grew from $104 to $113 billion as measured by customer demand. Toner, ink and media all declined slightly. These are expected to recover slowly with relatively flat growth. Larger growth is expected in 2012. In a year or so printer buying habits are expected to change although not substantially. Looking at one smaller office group, we see a decline in print volume. In other groups, there are increases. Manufacturers report double-digit declines in supply demand. Aftermarket vendors reported a good year, both in ink and toner sales, despite a flat market overall. Evidently, aftermarket sales captured some market share from OEM producers as a consequence of the depressed economy. On the color side of the market, the target growth objective is $18 to $23 million in 2013. In the emerging market, the user strategy is for a higher device price, but lower supply cost. OEM consumables are considered a luxury. Regarding OEM and aftermarket trends, the current perception is that aftermarket supplies are a cheaper and
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greener alternative to the OEM. The Changing Face of SMB Printing: Larry Jamesion Trends are developing in 2010 for small and medium–sized businesses (SMBs). What is the economic prognosis? Are small and medium size businesses changing the way they buy? How is global GDP growth changing quarter over quarter? GDP growth is the best gauge for future sales and it is growing in emerging markets, primarily in China. But, growth in general is going to be moderate. SMBs were surveyed in five countries—UK, France, Italy, Poland and Turkey— as well as China and the United States. Color MFPs are high on the most likely to purchase list. Regarding supplies, half of SMBs prefer OEM cartridges, although they do not know whether they are original or counterfeits. Poland and Turkey are suspected of having some counterfeit products. Turkey, Poland, and China use refilled cartridges at a much higher level. In most developed countries, refilled cartridges work quite well. A comparison was also made with respect to the acceptability of ink jet and laser features among business users. Five attributes were measured on a five-point scale, with the following results: 1. Print Speed – Laser is more acceptable. 2. Print Quality –Laser is more acceptable. 3. Print Volume – Laser is more acceptable. 4. Cost per Print – Chinese and US SMBs favor inkjet. Popular laser printer costs are 6 cents per page for monochrome and 13 cents for full color. For office ink jet all-in-ones print costs are 5 cents per page for monochrome and 10 cents for color. 5. Print Durability – Laser is more durable. Kodak is pushing their lower ink jet ink pricing. However, Lexmark’s new products are priced as low as one penny per page. Managed Print Services is the next chapter. The economy has helped fuel growth and acceptance of MPS. Some printing habits have changed permanently. Other habits may revert back once a restriction is lifted. Vendor acquisitions and partnerships
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are shifting toward “solutions.” Still there is a lot of confusion regarding exactly what MPS means. This market will continue to be sub-segmented, fragmented, and refined. Panel Discussion on Managed Print Services Featured Panelists: Tom Codd, Head, IPG MPS, Managed Enterprise Solutions, Hewlett-Packard Brian Cosgrove, Chairman and CEO, PrintFleet Jim Fitzpatrick, Manager, MPS Operations, Oki Data Americas, Inc. Chris Iburg, Director, Post Sale Marketing, Global Business Group, Xerox Barney Kister, Sr. Vice President of Sales Operations, Supplies Network Rakesh Mahajan, President and CEO, Netaphor Software Mike Marusic, Vice President, Marketing and Service, Sharp Panel members see MPS as a solution that has been looking for a market for a long time. It is not some same old service in a shiny new wrapper. Call it business device relationship management, but the difference is that it is driven by the end users. Properly executed MPS practitioners get to know the end users and get close to them, their economic and environmental concerns. As companies begin to see their cost centers, many of them do not clearly understand the space of PC connected devices. It is the responsibility of MPS vendors to identify the opportunities and merits of services offered. A down economy affects us all and has gained everyone’s attention, from the loading dock to the executive suite. The economy is the driving force to increase productivity and save costs. The biggest key to cost cutting is to rely on the end users to modify their behavior. For end users a 25% cut in costs can result from workforce improvement. China Market: Key Hardware and Supplies Trends: Jiqiang Tong New products focus on business and photo printing with the
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trend toward faster devices. In 2008, most printers were running at only 4 pages per minute. In the MFP segment, half of the new printers released are A3 size. Canon is the largest seller of color laser printers. China is adopting color printing. More color lasers and color MFPs are being installed, reducing the monochrome supply side of the business Large companies are leading the market in the acquisition of color devices, with medium companies following in step and small companied not too far behind. HP and Epson are in fierce market competition. HP reduced the price of its ink jet cartridges by 10 RMB. Epson is expected to
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follow suit. Nine Star became a printer OEM for the first time, developing a printer with intellectual property rights in China. Chinese government agencies will, for the first time, favor an aftermarket vendor becoming a printer OEM. China’s circular economy policy aims to favor products that save energy and are environmentally friendly. True to its word, with an environmental label, for the first time recycled products became one of the purchasing items in the Chinese government’s procurement category. The market that belonged to printer OEMs is now open to aftermarket vendors. An estimated 30% comes to Print-Rite and 12% to G&G, with Shandong Forever Company and Forchen Greener included in the list. SUMMIMG UP Perhaps the state of the U.S. economy was best summed up by Newsweek reporter Daniel Gross (March 8, p. 19), who observes that “Maybe we aren’t doing so badly.” Citing an annual growth rate of 5.7 percent in the fourth quarter of 2009, during which productivity grew at an impressive 6.2 percent annual rate, he argues that America still has a competitive advantage among nations in the disciplines that matter: restructuring, adapting and recovering. Yes folks, we are on the Road to Recovery.
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IBM and Ricoh Deliver Intelligent Print Monitoring and Management System IBM and Ricoh announced they have developed an advanced device and printing management system which infuses office devices with real-time tracking and monitoring to help firms significantly reduce their print-related costs, improve service and cut back on carbon footprints. Through an Application Specific Licensing agreement with IBM, Ricoh will bundle the new system, which is based on IBM Tivoli software, with its multi-function products (MFPs) making the new systems available for enterprise clients. While IT services have become more managed and optimized, most businesses still do not have enough insight into and control of their printing devices’ use and costs. These costs extend beyond the hardware and printers to include consumables, labor for repairs and system updates as well as the high cost of energy and resulting carbon footprint. Underscoring the need for better print-related cost controls is recent Gartner research data which indicates that organizations that manage their printer, copier and fax fleets can save between 10-30 percent of their print costs. “This new, enterprise-class system will give our global customers complete visibility across their fleet of printers and MFP devices, helping them to better manage and optimize printing as an office function,” said Hede Nonaka, executive vice president, Marketing & Document Solutions and Services Division, Ricoh Americas Corporation. “The solution will also be a core technology for our Managed Document Services (MDS) offering.” Tivoli software can manage a range of assets beyond the datacenter including office equipment such as printers, office MFPs and production printing machines. Tivoli’s Intelligent Gateway manages policies
to control end-user printing features and tracks energy usage and carbon footprint for print services, reporting at the device, department and individual level. In addition to print management and monitoring carbon footprints, the new system can identify service issues with devices and automatically route alerts to local service desks for remediation before service is affected. It will also capture and manage assets and supplies information, improving accounting processes. “IBM’s design collaboration with Ricoh on this initiative demonstrates how we are bringing a new level of ‘smart’ to offices, and significant operational savings for the customer,” said Bruce Anderson, general manager, IBM Electronics Industry. “As CIOs work to drive down costs, printers and other office devices offer an attractive target for improvement.” About Ricoh Americas Corporation Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 73-yearold leading supplier of office automation equipment and electronics, with fiscal year 2008 sales in excess of $20 billion. Ricoh Americas Corporation is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation directly or through its network of authorized dealers markets and distributes products in North, Central and South America. Information about Ricoh’s complete range of products and services can be accessed on the World Wide Web at www.ricoh-usa.com.
HP Drives Continued Momentum for ColorLok Paper Adoption Worldwide HP announced that JK Paper Ltd., the largest cut-size paper manufacturer in India, has committed to supporting the ColorLok® paper standard, demonstrating continued progress made by the paper industry to provide a higher-quality printing experience. Through their commitment, JK Paper will raise the availability of ColorLok papers in India to 40 percent of the market. Furthermore, with the addition of JK Paper, the ColorLok standard will soon be supported by ten Paper Companies producing paper for worldwide use, signalling continued global momentum for the program since it was announced at Paperworld 2008. “JK Paper Ltd. is proud to adopt ColorLok technology in 42
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our paper,” said A.K. Ghosh, vice president of sales, JK Paper. “Our company produces high-value paper, and this commitment continues our history of innovation while improving the printing experience for our customers.” Delivering high quality paper technology worldwide By incorporating ColorLok papers into their product line, companies can offer their customers papers that print with more vivid colors and bolder blacks, faster drying time and optimal results on all printers and copiers. The recent application of ColorLok technology to recycled
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RECHARGEasia HP Drives Continued Momentum for ColorLok Paper Adoption Worldwide
papers now enables the same no-compromise, quality printing as many non-recycled papers. Additionally, plain papers with ColorLok (with or without recycled content) deliver bright colors and crisp black text that won’t show through on two-sided prints, allowing companies to offer paper-saving options to meet their customers’ environmental concerns. Results of a new independent study conducted by SpencerLab further support the benefits of ColorLok paper(1). The study, which examined the print quality of ColorLok paper versus nonColorLok paper in six inkjet printers from four manufacturers, found noticeable improvement in print quality with ColorLok technology papers from all tested printers. The observed benefits of ColorLok paper were richer, denser blacks, increased sharpness and greater color gamut with higher saturation, especially on pigment based inkjet printers, along with smaller ink spread and minimized wicking. “ColorLok paper is establishing its leadership and superiority when it comes to plain paper technology,” said David Spencer, president of Spencer & Associates, parent company of SpencerLab. “With the ability to provide richer text and image output, ColorLok technology provides customers with higher quality plain paper printed materials when using inkjet printers.”
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Papers that use the ColorLok logo must pass a concise set of standards for print quality, as well as physical and electrostatic standards for quality and reliability. Criteria for meeting the ColorLok performance standards include improved image quality, dry time and printer performance. Paper companies may use different means and technologies to meet or exceed that performance. About HP H P creates ne w possibilities for technolog y to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT inf rastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com. (1) Independent testing by SpencerLab Digital Color Laboratory, commissioned by Hewlett-Packard Company. The full October 2009 report, "Print Quality Analyses – ColorLok Media Evaluation: AiO Printers: Brother MFC-5490CN, Canon PIXMA MX860 & MX7600, Epson WorkForce 600, HP Officejet 6500 and Officejet Pro 8500”, is available for download at www.spencerlab.com
OKI Printing Solutions Delivers Superior Performance for Enterprise Workgroups New C711 - professional print quality, solid reliability, strong security – low energy consumption - three-year warranty. OKI Printing Solutions has added to its A4 colour portfolio
with the new C711, which comes hot on the heels of the recently announced C610, and offers impressive performance, superior media flexibility, professional print quality and low power consumption. The C711 delivers serious levels of performance for the medium to large workgroup. High paper capacities, flexible media handling and a low overall cost of ownership combine to make the C711 an attractive proposition for the enterprise customer. A highly efficient controller, the very latest in fuser technology and print speeds of 34ppm colour and 36ppm mono combine to deliver brilliant colour images in as little as nine seconds. Media handling performance is exceptional, with all trays handling 220gsm media with 250gsm from the multi-purpose tray and with a maximum capacity of 1,690 sheets from four paper sources. The technology used in the C711 also brings with it a new low 44
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power consumption using just 1.2 watts of power when in sleep
mode. The C711 replaces the C710 and is designed to increase OKI Printing Solutions’ share of the important colour A4 medium to large workgroup/enterprise markets. “Users that are looking for a thoroughly reliable ‘workhorse’ colour printing solution can have complete confidence in selecting the C711,” believes Alan McLeish, senior product marketing manager, OKI Printing Solutions. “OKI’s ultra-reliable LED and single pass technologies, coupled with new controller technology and good environmental credentials, take professional quality printing for the enterprise to a new level”. The C711 is supported by a three-year warranty, for which purchasers simply have to register on-line and which reflects the confidence OKI Printing Solutions has in the robustness of the product.
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Pricing
Professional print quality
The C711 starts at just £859.00 excluding VAT. The C711, created specifically to meet the demands of modern corporate workgroups. This network colour printer has the speed, reliability, print quality, media flexibility, and security features you need at the heart of your office. What’s more, it has one of the lowest total costs of ownership in its class.
Specially formulated microfine High Definition toner with the latest ProQ2400 technology gives you the quality you need to create stylish documents and compelling marketing material in-house.
Print faster and longer T h e C 7 1 1 ’s w i n n i n g combination of long-life, easy-fit consumables and a large, extendable paper capacity all add up to longer print runs, fewer interruptions and greater productivity for the whole team. Handle heavy workloads with ease The C711 has the reliability to match its performance. Its robust build quality, flat paper path and ultra-reliable digital LED technology means it can easily cope with the highest print volumes. Reduce and control your print costs High-yield toners and a long life image drum are used to give you the lowest possible cost per page. Power consumption in ‘sleep’ mode is just 1.2 watts and a suite of cost-saving print utilities are included at no extra cost.
First class media flexibility The C711 gives your team the freedom to print on a wider range of paper sizes and specialist media, with weights up to 250gsm and it even automatically calibrates itself to keep quality to a maximum. Impeccable security A Secure Print* utility, supported by powerful data encryption and secure erasure, can reduce the risk of sensitive information falling into the wrong hands by requiring the user to personally enter a private PIN at the printer to start the print run. Enterprise-class colour print speeds Prints the first colour page in as little as 9 seconds (8 seconds for mono) and races throughout the rest at speeds of up to 34 pages per minute (36ppm mono). 256MB RAM as standard and a 533 MHz processor make light work of complex jobs and its 630-sheet paper supply can be extended right the way up to 1,690 sheets. Ideal for heavy workloads Built from heavy-duty materials, durable components and ultrareliable digital LED technology, the C711 uses high-yield toners (mono lasts for 11,000 pages; colour 11,500 pages) for maximum uptime. Cut the cost of printing Consumes just 1.2 watts in sleep mode and 600 watts when printing. Three software utilities included as standard, also help to save money: Print Control helps you manage print volumes by restricting usage, PrintSuperVision lets you track usage and monitor your printers, and Colour Access Policy Manager lets you control the use of colour. Exceptional quality Thanks to microfine High Definition toner and ProQ2400 Multi-level output quality with 1200 x 600dpi print resolution, the C711 prints sharper, crisper documents even on ordinary office paper. Unrivalled media flexibility Print on paper from A6 to A4 and from 64 to 250gsm, and create eye-catching banners up to 210 x 1200 mm. The C711 even prints on specialist stock such as business cards, CD labels and polyester film. More details on Oki Electric Industry can be found at www.oki.com
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First New 11-Inch X 17-Inch Desktop Monochrome Laser Printer From Ricoh In Five Years Aficio SP6330N Delivers Outstanding Performance within a Compact Device Ricoh Americas Corporation, a leading provider of digital office equipment, announced its new Aficio® SP 6330N laser printer. It is the only 11” x 17” monochrome desktop laser printer in the product line, and the first new 11” x 17” desktop model introduced by Ricoh since 2005. The SP 6330N produces documents at an efficient 35ppm at resolutions up to 1200 x 1200 dpi, providing busy workgroups with the ability to tackle the toughest jobs with a device that is compact, versatile, and intuitive. The SP 6330N eliminates the need for smaller workgroups to outsource jobs as the 11” x 17” desktop is compact and offers a low total cost of ownership. The affordable hardware pricing and competitive cost per page of the SP 6330N offers users the best value in its class of 11” x 17” desktop monochrome laser printers. The printer can support any combination of media types and sizes to meet every printing need with its standard 500-Sheet Paper Tray and 100-Sheet Bypass Tray. Additionally, the SP 6330N
speeds up job turnaround times by eliminating the need to hire a vendor to print onto thick media as the printer can print on media up to 57 lb. Bond/120lb. Index; as well as transparencies, labels, card stocks and recycled papers to help keep every job inhouse. The device also maximizes uptime and streamlines supply and support issues with high yield 20,000-page All-In-One (AIO) print cartridge technology, which can be replaced in seconds without the need for service calls. “The new Aficio SP 6330N is an ideal device for our customers who seek a compact printer capable of handling a variety of printing capabilities,” said Shun Sato, senior vice president, Marketing, Ricoh Americas Corporation. “The device is a savvy investment sure to maximize productivity and enhance any company’s bottom-line.” The Aficio SP 6330N combines convenience and versatility within a compact design capable of supporting an array of professional solutions, including remote device monitoring utilities and a range of advanced data security features, such as network authentication and user access codes. The data storage and protection options available for the SP 6330N provides users with added peace of mind, such as security tools that help control device access and protect confidential information. About Ricoh Americas Corporation Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 73-year-old leading supplier of office automation equipment and electronics, with fiscal year 2008 sales in excess of $20 billion. Ricoh Americas Corporation is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation directly or through its network of authorized dealers markets and distributes products in North, Central and South America. For more information about the Aficio SP 6300N or other Ricoh products and solutions, please visit www.ricoh-usa.com.
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HP Reports First Quarter 2010 Results • First quarter net revenue of $31.2 billion, up 8%, or $2.4 billion, from a year earlier • First quarter GAAP operating profit up 20% to $3.0 billion; GAAP diluted earnings per share of $0.96 , \up 28% from $0.75 a year earlier • First quarter non-GAAP operating profit up 13% to $3.5 billion; non-GAAP diluted earnings per share of $1.10, up 18% from $0.93 a year earlier • Double-digit year-over-year growth in printers, industry standard servers and PCs • Cash flow from operations of $2.4 billion, up 114% , or $1.3 billion from the prior year HP (NYSE: HPQ) announced financial results for its first fiscal quarter ended Jan. 31, 2010, with net revenue of $31.2 billion, up 8% from a year earlier and up 5% when adjusted for the effects of currency. In the first quarter, GAAP diluted earnings per share (EPS) was $0.96, up from $0.75 in the prior-year period. Non-GAAP EPS was $1.10, up from $0.93 in the prior-year period. Non-GAAP financial information excludes after-tax costs of approximately $0.14 per share and $0.18 per share in the first quarter of fiscal 2010 and 2009, respectively, related primarily to the amortization of purchased intangibles, restructuring charges and acquisitionrelated charges.
Information about HP's use of non-GAAP f inancial information is provided under "Use of non-GAAP f inancial information" below. Unless otherwise noted, all growth rates included in the narrative below reflect year-over-year comparisons. First quarter revenue was up 9% in the Americas to $13.6 billion. Revenue was up 1% in Europe, the Middle East and Africa and 26% in Asia Pacific to $12.1 billion and $5.4 billion, respectively. When adjusted for the effects of currency, revenue was up 7% in the Americas, down 1% in Europe, the Middle East and Africa and up 19% in Asia Pacific. Revenue from outside of the United States in the first quarter accounted for 65% of total HP revenue, with revenue in the BRIC countries (Brazil, Russia, India and China) increasing 41% over the prior-year period while accounting for 10% of total HP revenue. “Solid performance across the business and disciplined execution on our cost initiatives contributed to strong growth in cash flow and EPS,” said Cathie Lesjak, HP executive vice president and chief financial officer. "We will continue to invest for growth and leverage our scale and global position to take advantage of an improving demand environment.” Enterprise Storage and Servers Enterprise Storage and Servers (ESS) reported total revenue of $4.4 billion, up 11%. Industry Standard Server revenue increased 27% while Storage revenue declined 3% with the midrange EVA product line down 5%. Business Critical Systems revenue declined 22%, while ESS blade revenue was up 24%. Operating profit was $552 million, or 12.6% of revenue, up from $406 million, or 10.3% of revenue, in the prior-year period. Imaging and Printing Group
HP’s CEO: Mark Hurd “HP is well-positioned to outperform the market,” said Mark Hurd, HP chairman and chief executive officer. “The strength of our portfolio, leaner cost structure and accelerating market momentum give us the confidence to raise our full-year outlook.”
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Imaging and Printing Group (IPG) revenue increased 4% to $6.2 billion. Supplies revenue was up 1%, up 4% in constant currency, while Commercial hardware revenue and Consumer hardware revenue increased 4% and 21%, respectively. Printer unit shipments increased 16%, with Commercial printer hardware units up 11% and Consumer printer hardware units up 18%. Operating profit was $1.1 billion, or 17.0% of revenue, versus $1.1 billion, or 18.5% of revenue, in the prior-year period.
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Personal Systems Group Personal Systems Group (PSG) posted a 26% increase in unit shipments and maintained the leading market share position in PCs worldwide. PSG revenue increased 20% to $10.6 billion. Notebook revenue for the quarter was up 25%, while Desktop revenue increased 16%. Commercial client revenue was up 16%, while Consumer client revenue increased 26%. Operating profit was $530 million, or 5.0% of revenue, up from $436 million, or 5.0% of revenue, in the prior-year period. Services Services revenue decreased 1% to $8.7 billion. Infrastructure Technology Outsourcing revenue increased 2% to $3.9 billion. Technology Services revenue decreased 2% to $2.4 billion. Application Services posted revenue of $1.5 billion and Business Process Outsourcing posted revenue of $734 million down 8% and 3%, respectively. Operating profit was $1.4 billion, or 15.8% of revenue, up from $1.1 billion, or 12.9% of revenue, in the prior-year period. HP Software HP Software revenue was flat at $878 million. Business Technology Optimization revenue decreased 1% and Other Software revenue increased 1%. Operating profit was $167 million, or 19.0% of revenue, up from $140 million, or 15.9% of revenue, in the prior-year period.
and acquisition-related charges. HP estimates full year fiscal 2010 revenue will be approximately $121.5 billion to $122.5 billion, up from its previous estimate of $118.0 billion to $119.0 billion. HP expects full year fiscal 2010 GAAP diluted EPS to be in the range of $3.79 to $3.86, up from its previous estimate of $3.65 to $3.75, and non-GAAP diluted EPS to be in the range of $4.37 to $4.44, up from its previous estimate of $4.25 to $4.35. Full year fiscal 2010 non-GAAP diluted EPS estimates exclude after-tax costs of approximately $0.58 per share, related primarily to the amortization of purchased intangibles, restructuring charges and acquisition-related charges. These estimates for both the second quarter and full year fiscal 2010 do not reflect the potential impact of the proposed acquisition of 3Com Corporation that HP announced on Nov. 11, 2009. About HP HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. As the world's largest technology
company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems.
More information about HP is available at http://www.hp.com.
HP Financial Services HP Financial Services (HPFS) revenue increased 13% to $719 million. Financing volume increased 30%, and net portfolio assets increased 23%. Operating margin was 9.3% of revenue, up from 6.4% in the prior-year period. Asset management HP generated $2.4 billion in cash flow from operations for the first quarter. Inventory ended the quarter at $6.6 billion, down 6 days. Accounts receivable of $14.5 billion was down 4 days. Accounts payable ended the quarter at $13.6 billion, up 3 days. HP's dividend payment of $0.08 per share in the first quarter resulted in cash usage of $189 million. HP also utilized $2.7 billion of cash during the quarter to repurchase approximately 54 million shares of common stock in the open market. HP exited the quarter with $13.7 billion in gross cash. Outlook For the second quarter of fiscal 2010, HP expects revenue of approximately $29.4 billion to $29.7 billion, GAAP diluted EPS in the range of $0.89 to $0.91, and non-GAAP diluted EPS in the range of $1.03 to $1.05. Second quarter fiscal 2010 non-GAAP diluted EPS estimates exclude after-tax costs of approximately $0.14 per share, related primarily to the amortization of purchased intangibles, restructuring charges www.rechargeasia.com
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Remanufacturing the Xerox Phaser 3600 Toner Cartridge By Mike Josiah and the technical staff at Uninet Imaging A division of Summit and Uninet Products
Mike Josiah Mike Josiah is the Technical Director at Summit Technologies, a division of Uninet Imaging. A global distributor of toner, OPC drums, wiper blades and other supplies. An industry veteran since 1987, Mike is a member of ASTM committee F.05, the STMC Technician Certification Committee as well as an STMC trainer. He regularly contributes articles and teaches seminars at association meetings and trade shows. The Xerox Phaser 3600 printers are based on a Xerox 40 ppm, 1200 dpi engine. The time for first page out is 9 seconds or less and all versions have a 400Mhz processor. They are a fairly heavy duty machine in that they all have a monthly duty cycle of 200,000 pages. The machines based on the Phaser 3600 engine are the: Phaser 3600B Phaser 3600N Phaser 3600DN This is one of those cartridges that can be tricky in that they have to be taken apart and put back together in a certain way. If you do not, the cartridge will at some point fall apart with parts coming out all over, and you will be left wondering where they go. Trust me… There are two cartridges available for this series, the 106R01370 cartridges are rated for 7,000 pages at 5% coverage, and the 106R01371 cartridges are rated for 14,000 pages. New printers all come standard with the LY cartridge. The service manual also mentions two Extra high capacity cartridges, as I’ m writing this, I cannot find mention of them anywhere else. They are both 20,000 page cartridges the Part #’s are 106R01372, and 106R01369 for a Metered/Pagepack cartridge. The Metered cartridge is used for Xerox’s cost per page program. In addition to an adhesive sealing strip, these cartridges also use a shipping lock. This lock keeps the developer roller away 52
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f rom the drum, and helps prevent the developer roller from getting a flat spot during storage. It is very important that the shipping lock be installed when shipping and also a good idea to store your cores with the lock in place. As with all Xerox cartridges these days there is a chip, and the chip must be replaced each cycle. The diagram below is an overview of how the cartridge works. It is a basic monochrome printing system but there is the addition of a PCR cleaning roller. This roller has a relatively high voltage on it (-1500 to -1300VDC). The roller uses that voltage to attract any toner buildup from the PCR. The rest of the diagram is useful if you have ever wondered what voltages were place on particular parts inside a cartridge as it prints. See Diagram A
Diagram A Required Tools Toner approved vacuum. A small Common screw driver #1 Phillips head screwdriver
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Needle nose pliers Spring Hook Required Supplies 3600 toner, Replacement chip (Make sure you have the correct yield chip for your cartridge!) New Wiper Blade New Doctor Blade New OPC Drum Sealing Strip Shipping lock Drum lubricant PCR Cleaner Conductive grease 1) Remove the shipping lock. (If you keep your cores stored that way). 2) Place the cartridge with the handle facing up and close to you. (The waste is away from you). See Figure 1
Figure 1 3) On the right side remove the drum cover arm. See Figure 2 4) Remove the same from the left side, remove the drum cover. See Figures 3 & 4 5) Remove the two screws on the left
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Remanufacturing the Xerox Phaser 3600 Toner Cartridge
Continued
Figure 10
Figure 2
Figure 6
Figure 10 9) Carefully rock the left side end cap until it comes free from the cartridge frame. Turn the back edge up so it comes free from the hopper. The spring and possibly a small gear will fall from the cartridge. The installation of both parts will be shown later. See Figures 11 & 12
Figure 3
Figure 7 Remove the plate and gear. See Figures 8 &9
Figure 11 Figure 4 end cap. See Figure 5
Figure 8
Figure 12
Figure 5 6) Remove the two black screws from the right side end cap. Do not remove the silver screw. See Figures 6 & 7 7) Remove the 2 screws on the metal plate.
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Figure 9 8) With a spring hook, remove the 2 springs from the back of the toner hopper. One on the left and one on the right side, about 1 inch f rom the back edge. See www.rechargeasia.com
10) Slide the metal rod located above the developer roller away from the remaining end cap to free it from the end caps. See Figure 13 11) Remove the toner hopper from the frame. Figure 14 12) On the waste hopper. remove the gold colored screw from the drum axle, work
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drum axle by pulling it out from the small straight gear side. Note the conductive grease on the large helical gear side of the axle. See Figure 17
Figure 13
Figure 20
Figure 17 15) Remove the drum See Figure 18
Figure 21
Figure 14 the waste section away from the frame. See Figure 15.
Figure 18 16) Remove the 2 screws on the PCR assembly. See Figure 19 Figure 22 assembly, and clean the PCR with your preferred PCR cleaner. Blow off the PCR
Figure 15
cleaning roller too. See Figure 23.
13) remove the waste section f rom the frame. See Figure 16
Figure 19
Figure 16 14) On the waste section, remove the
17) Pry up the white plastic holders and remove the PCR assembly. See Figure 20 18) Remove the two screws on the wiper blade. Remove the blade. See Figure 21. 19) Clean out all the waste toner. 20) Install the new wiper blade and 2 screws. See Figure 22 21) S lide the holders off the PCR www.rechargeasia.com
Figure 23 22) Re-assemble the PCR assembly and install it in the waste hopper. Install the 2 screws. Make sure it’s not upside RECHARGEasia
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Remanufacturing the Xerox Phaser 3600 Toner Cartridge
Continued
down! See Figure 24
Figure 24
Figure 27
Figure 31
Figure 28
Figure 32
Figure 29
Figure 33
Figure 30
Figure 34
29) Remove the remaining 4 gears and the bearing. See Figure 31 30) Remove the bottom metal plate. Carefully pry it off the locking tabs located one on each side, and one in the middle of the hopper. See Figures 32, 33 & 34
31) Remove the white plastic end cap. See Figure 35 32) On the opposite side of the hopper, release and remove the small spring. See Figure 36. 33) Remove the bearing. Note: this bearing
23) Install the drum and drum axle. Large gear to the non gear side of the PCR. Slide the drum axle through the large gear side. Keep the conductive grease to the large gear side. See Figures 25 & 26
Figure 25
Figure 26 24) Place the waste hopper aside. 25) On the toner hopper, remove the large black gear and small white gear from the developer roller shaft. See Figure 27 26) Slide out the metal bar. See Figure 28 27) Remove the fill plug, and dump out all remaining toner from the hopper. Vacuum clean. See Figure 29 28) Remove the screw f rom the gear holder, remove the holder. See Figure 30
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Figure 39
Figure 35
Figure 42 Figure 39 36) Remove the 2 screws and the doctor blade. See Figure 40
Figure 43
Figure 36 can be hard to remove! Carefully pry it off. See Figure 37 Figure 40 37) Remove the center screw f rom the toner hopper. The top half of the developer roller assy. will now come free. See Figures 41 & 42
Figure 44 40) Slide the seal tab out the slot of the top cover. Set the three plastic tabs into their slots, and rotate the top cover down into place. Install the screw. Make sure the cover locks into place! Check the seam on the end of the hopper to be sure. See Figures 45 & 46
Figure 37 34) Remove the screw and the white plastic alignment plate. Figure 38
Figure 41
Figure 38 35) Remove the developer roller. See
38) Clean out any remaining toner from both halves of the assembly. Make sure the foam seals are clean. If the supply roller is worn, it can easily be replaced now also. See Figure 43 39) Install the seal fold over the pull tab so it sits over the foam edge seal. Slide the tab through the slot. See Figure 44 www.rechargeasia.com
Figure 45 RECHARGEasia
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Remanufacturing the Xerox Phaser 3600 Toner Cartridge
Figure 46
Continued
Figure 49
41) Clean or replace the doctor blade. Install with the two screws into the hopper. See Figure 47
Figure 53 See Figure 54
Figure 50 Figure 54 49) Install the gear holder and screw. See Figure 55
Figure 47 42) Install the developer roller long shaft side to the gear side of the hopper. (NON fill plug side) See Figure 48
Figure 51 the developer roller shaft. See Figure 52 Figure 55 50) Install the large black gear, and the small white drive gear. See Figure 56
Figure 48 43) Install the white plastic alignment plate and the screw on the fill plug side See Figure 49 44) Install the white plastic alignment plate on the gear side See Figure 50 45) Install the bearing onto the developer roller shaft of the fill plug side. See Figure 51 46) Install the small spring as shown onto
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Figure 52 47) Install the bearing onto the developer roller shaft, gear side of the hopper. See Figure 53 48) Install the four white gears as shown.
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Figure 56
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51) Install the bottom metal plate. Insert the three tabs first and rotate into place. Make sure all three locks snap into place! (2 sides and middle). See Figure 57
58) Partially install the metal rod on the toner hopper. Seat the hopper into the end cap, and seal the metal rod. Make sure the rod is seated into its hole, and the white drive gear is centered into the 1 inch hole. See Figure 64
Figure 60
Figure 57 52) Fill the hopper with 4550 toner, 330g for the 12k, 165g for the 6k. Replace the fill plug, check for leaks. See Figure 58
Figure 64
Figure 61
59) Rotate the remaining end cap and partially install on the frame so that the rear tab locks into place. See Figure 65
56) Install the hopper spring onto the end cap. See Figure 62
Figure 58 53) Install the waste chamber into the frame. See Figure 59
Figure 65
Figure 62
60) Install the spring from the end cap to the hopper. See Figure 66
57) Place the hopper partially into the frame, hook up the spring onto the hopper. See Figure 63
Figure 59 54) Install the gold screw into the drum axle. See Figure 60 55) Make sure the small round black plastic rod is in place, install the small drive gear. (This is the gear that came loose when the end cap was removed). See Figure 61
Figure 66
Figure 63
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61) Pull the seal tab through the end cap seal slot. See Figure 67 62) Align and snap the end cap into place. See Figure 68 RECHARGEasia
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Remanufacturing the Xerox Phaser 3600 Toner Cartridge
Continued
Figure 67
Figure 71
Figure 74
65) Install the two screws into the right side end cap. See Figure 72
Figure 68 63) Install the drive gear, metal plate, and two screws. Make sure the tabs on the back of the black drive gear fit into the slots in the white drive gear. See Figures 69 & 70
Figure 75 Figure 72 66) Install the drum cover arms. Place the arm into place, and rotate the tail of the springs so the fit into their respective slots. See Figure 73
Figure 73 67) Install the shipping lock. See Figure 74 68) Remove the screw and cover for the chip. Replace the chip. See Figure 75 Repetitive Defect Chart:
64) Install the two screws into the left side end cap. See Figure 71 60
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Printing Test Pages Press the MENU button until “Information” appears on the display. Press OK, Press the up or down arrow until the desired test page appears on the display. Some options are the Information page and Demo page. Running the cartridge cleaning page:
Figure 69
Figure 70
Upper Fuser Roller 126mm (Mark on the front of the page) Lower Fuser Roller 126mm (Mark on the back of the page)
PCR Developer roller Supply Roller Transfer Roller OPC Drum
38mm 50mm 42mm 56mm 94mm
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W ith the printer at READY, Press the MENU>SYSTEM SETUP>MAINTENANCE>CLEAN DRUM Select “PRINT YES” The cleaning page will run Running the Fuser cleaning page: W ith the printer at READY, Press the MENU>SYSTEM SETUP>MAINTENANCE>CLEAN FUSER Select “PRINT YES” The cleaning page will run
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Beijing Laser Celebrates 10th Anniversary of Its US Branch Office “10th Year Anniversary PARTSMART Dinner Party” was held in Atlanta on January 9, 2010 to celebrate Partsmart entering U.S.A. market for 10 years. All staff of Partsmart and their families participated to the party. In the party, the leaders of Partsmart awarded the employees for their excellent work in marketing, service and quality control. Besides that, they also held riddle & bingo games to entertain the guests!
in the future!
Photo of the staff & Guests
The Vice President of Partsmart, Ms. Jing Shi Ms. Jing Shi, the president of Partsmart, said: “reviewing the past decade and foreseeing the near future, the success of Partsmart is inseparable from the development of the consumable industry in USA. The continuously increased demand of U.S.A. market gives us strong confidence of long term growth in the future. We are dedicated to innovation of the laser printer parts and building the sales channel, and we are proud of offering an opportunity to our customers to experience the high quality products from China. In addition, we are also honored of contributing to the industry of
Founded in January 2000, Partsmart Corporation is a manufacturer-based wholesale company dedicated to parts and supplies for laser printers. Most of our products are directly imported from our own manufacturer in China. All these products are extensively tested by quality control experts to ensure high quality. Therefore, we are able to offer you best quality products with very competitive prices. These products are the number one choice for printer maintenance and fuser remanufacture industry. With over two million dollar inventory in stock, we provide same day shipping and fast delivery to meet our customers’ urgent needs.
laser printer parts in USA. For many people, the logo of Beijing Laser & Partsmart means high quality products. It is not only a symbol of the fast growth of Beijing Laser & Partsmart, but also a symbol of our strong R&D ability and professional service team. In 2010, Partsmart & Beijing Laser will continue to carry forward the service idea of “technology sourced from the company will in turn serve the industry”, and with this idea, we will strive The consultant of Beijing Laser, Mr. DJ Shi to gain more improvements 62
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Photo of the awarded staff
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New UTec Ease-FiL Line Offers an Environmentally-Friendly Way to Save Money Union Technology International (MCO) Co., Ltd. (UTec), the global leader in third-party digital imaging supplies, introduced its new line of refillable toner and ink cartridges at the Remax tradeshow in Frankfurt, Germany. The new Ease-FiL line features remanufactured toner and inkjet cartridges designed to be refilled easily without any mess or requiring any tools. In addition to easy-to-refill cartridges, Ease-FiL bundles include high-quality replacement ink and toners to refresh the cartridges so they can be fully utilized through their complete lifecycle. Consumers are able to significantly reduce their printing costs by reusing the inkjet and
toner cartridges they previously would have thrown into a landfill after one use. “Our new Ease-FiL products benefit both our customers and the planet,” says UTec general manager Iris Ngo. “We have increased the toner and ink loads in our remanufactured EaseFiL cartridges so they deliver significantly more pages than other remanufactured cartridges on the market.” Each Ease-FiL remanufactured cartridge ships with a pre-measured container of either ink or toner to refresh spent cartridges quickly and easily. Ngo estimates consumers save between 150% and 200% by using the new replacement cartridges and refilling them when they are empty. “Not only do our Ease-FiL customers dramatically lower their printing costs, they also feel good knowing that by refilling and reusing spent cartridges, the cartridge remains useful until the end of its life. It was not discarded prematurely,” says Ngo. It takes just minutes to refill Ease-FiL inkjet and toner cartridges. The inkjet cartridges consist of a recycled print head guaranteed for a minimum of three full cycles and three replaceable ink tanks. When empty, the fresh tanks snap back into the cartridge after the spent tank is removed. Very simple. Each Ease-FiL toner cartridge can also be quickly refilled using specially-designed prefilled toner bottles. A customized plastic bag is provided to remove the waste toner so it c an be disposed of neatly. After the waste toner is removed, the 64
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cartridge is recharged using the fresh toner bottles via a port in the side of the cartridge, which is secured tightly with a leak-proof
plug. U Tec ’s ne w Ease-FiL products are produced by its manufacturing partner, Print-Rite Unicorn Image Products Co., Ltd. of Zhuhai. Print-Rite cleans and tests each print head for the Ease-FiL inkjet cartridges to ensure it performs flawlessly through three cycles. Likewise, each Ease-FiL toner cartridge is rebuilt using a long-life OPC drum designed to deliver top performance for at least two full cartridge cycles. Reusable Ease-FiL cartridges are the latest line of digital imaging products manufactured by Print-Rite that save consumers money and reduce waste. The company manufactures hundreds of REACH-compliant products recognized as environmentally-friendly. Most Print-Rite products are certified as “green” through one or more programs like Blue Angel, China Environmental Labeling, and White Swan, as well as others. The new Ease-FiL line includes three different kits for refilling Hewlett-Packard’s CB435A, CB436A, and Q2612A monochrome cartridges, which are used in the LaserJet 1012, P1005/1006, and P1505 printer and all-in-one families. Ngo says that UTec will soon release kits to refill cartridges employed by other HP monochrome devices such as the LaserJet P2035 and the P2055DN as well as kits for color cartridges including those used in the Color LaserJet 1600/2600 and P2014. For inkjet cartridges, UTec offers Ease-FiL kits featuring black and tricolor cartridges and tanks for Canon machines like the PIXMA iP1200/1300, which employ the Canon PG-40 black inkjet cartridge and the Canon CL-41 tricolor cartridge. According to Ngo, UTec will also offer a range of Ease-FiL products for Hewlett-Packard’s most popular inkjet printers and all-in-one units including the HP 56 black and HP 57 tricolor cartridges. For UTec’s Ease-Fil product details, please visit UTec website www.union-tec.com
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West Point Products Opens Distribution Center in Calgary West Point Products, a leading manufacturer of aftermarket imaging supplies, has announced the opening of its new distribution center in Calgary, AB. Primarily opened to help the company service its growing customer base in western Canada, the new distribution center will cut transit times to Canada’s west coast considerably. “We are excited about the opportunities this expansion will afford our western Canadian customers,” commented Aldo Spensieri, VP of Sales for Canada, “This new distribution center will allow us to improve transit times to our dealers on the west coast who had until now been serviced from our Gananoque, ON location. Most locations in Canada will now be serviced with 1-day
or 2-day shipping times at ground rates, which hold great benefits for our customers. Coupled with our industry-leading quality and value-add services like Axess Managed Print Services, we believe the flexibility this new distribution center offers will help to set our dealers apart from their competitors.” “At West Point Products, we are always striving to find ways to better serve our customers,” added Joe Lucot, President and COO, “For many of our customers, our service levels have been the differentiating factor in their decision to partner with West Point Products. That is something that we will not take for granted, and this new distribution center in Calgary is proof of that.” West Point Products’ Calgary distribution center is the company’s seventh shipping point, and the second in Canada. The company’s Canadian operation is based in Gananoque, ON, strategically located midway between Toronto and Montreal.
responsibility for all of the ISO functions in all West Point Products locations, including Valley Grove, WV, Washington, PA, and Gananoque, ON. Moore will also act as the comapny’s ISO Management Representative. Moore has spent 20+ years in various roles within the Quality area of Wheeling Pittsburgh Steel where she was a Manager of Quality Management Systems. Sandy will be reporting to Bill Bjork, Director of Quality and Product Development. John Gearry has recently returned to West Point Products as the company’s Continuous Improvement Coordinator. John had previously worked at West Point Products for nearly 13 years. In his new role he will be identifying and implementing continuous improvement programs, leading projects to deliver significant operational performance improvement and process controls and leading 5S and Lean manufacturing events for all West Point Products locations. Gearry will report to Bill Ferarri, West Point Products’ Director of Manufacturing. About West Point Products West Point Products has been a leading manufacturer of premium replacement imaging supplies since 1972, having built its business by adhering to its self-prescribed 5 Pillars of Success: Quality, Service, Selection, Integrity, and People. In support of this commitment to its customers, West Point Products has become one of only a handful of companies in the imaging industry to hold both ISO 9001 and STMC certifications. As further testament to West Point Products commitment to its customers, it continues to lead with innovative products and service offerings, including AxessTM MPS, a suite of MPS products and services, and AgriToneTM Premium Replacement Cartridges, remanufactured cartridges with high levels of bio-content. Locations include Gananoque, ON, Washington, PA, Jacksonville, FL, Houston, TX, Denver, CO, Irvine, CA, and the company's headquarters in Valley Grove, WV. West Point Products produces exclusively in the United States and Canada.
West Point Products Welcomes Two New Hires West Point Products, a leading manufacturer of aftermarket imaging supplies, is pleased to welcome Sandy Moore and John Gearry to its ISO/Quality and Operations teams. Sandy Moore joins West Point Products as ISO/Quality Assurance Manager. In her ne w role, Moore will have www.rechargeasia.com
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Printable™ Announces Marcomcentral™ And Symbio Integration The Leading Web-to-Print and POD Workflow Solution Join Forces to Create Lights Out Manufacturing Automation Printable Technologies® Inc., a leading provider of software as a service (SaaS) web-to-print and marketing personalization solutions, announced a new integration with Onpoint On Demand® Symbio, the premiere JDF-compliant POD manufacturing automation solution. Printable’s best in class SaaS web-to-print solution, MarcomCentral™, now seamlessly integrates with Onpoint On Demand’s Symbio platform to create ultra-efficient POD manufacturing capability. The integration of the two solutions allows print service providers to unify and automate production workflows resulting in reduced production cost, increased speed, and greater output capacity from existing resources. Additional resources are available at www.printable.com/MarcomCentral/ Integrations/Symbio “We are extremely pleased to announce the new Symbio integration,” said Coleman Kane, CEO and president at Printable Technologies. “A key strength of MarcomCentral is its ability to connect powerful workflow solutions. Onpoint On Demand’s Symbio solution enhances our client’s ability to be successful.” GSB Inc., a mutual customer of Onpoint On Demand and Printable, was the first organization to employ the new integration. “We wanted to automate our POD manufacturing capability to increase our profit and scalability,” says Stephan Steiner, CEO of
GSB, Inc. “We use both Printable MarcomCentral and FusionPro Server™ to support client programs. We purchased Symbio to unify workflows between systems and optimize our manufacturing capability. It appears GSB has made a wise choice in choosing Symbio to automate our workflow. Onpoint has been super easy to work with, and very responsive when the rubber hit the road and our sites went live. Most importantly, their software works and works well.” Clients currently owning both Symbio and MarcomCentral now have the ability to automate POD production to a wide array of digital press and finishing equipment. Other benefits of the integration include: dynamic file retrieval, pre-order and preproduction preflight, intelligent equipment routing, job batching, integrated shipping, and automated credit card settlement. About Printable Technologies Printable is a leading provider of technologies for intelligent marketing for both enterprise users and print service providers. Built on open-architected collateral management technology, Printable offers both online corporate storefronts (available in both Software as a Service [SaaS] and server versions) and scalable variable data publishing (VDP) software to produce powerful personalized marketing campaigns. Printable technology integrates easily with a wide variety of ERP and content management applications, as well as production workflows from Hewlett-Packard, Canon, Xerox, Kodak and more. About Onpoint On Demand Onpoint On Demand is a leading provider of POD manufacturing automation software. Onpoint is focused on helping printers to build ultra-efficient manufacturing capability to reduce production costs, increase profits, and gain greater speed and production capacity f rom existing resources. About GSB, Inc. GSB, Inc. is a data-driven, success-driven, 21st century marketing company comprised of four business areas: digital, legal, commercial, and large format printing. GSB is a thought leader and invaluable partner for Fortune 500 companies in the New York City area.
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Indigo Prints Smart Participates in ReIndia Expo 2010 Indigo Prints Smart and its sister concerns Track Engineers and Max Printer Ribbons had a huge response at the Re India Expo 2010. With the advantage of being the first stall, there was a wave among the visitors to know about the refilling machines and the new products introduced. There was a lot of enthusiasm among the visitors to get the full know how of the products.
inks, LFP Cartridges and Dot Matrix Printer ribbon products. The focus was on exclusive and unique products that are offered. Live Test Reports of “Formujet” Laser cartridges, toner powders,
Many new products like toner component stand, prime holder for HP 818 Black and colour, cartridge hopper trays for HP and Samsung printers, refilling solutions for Brother printers LC37/38, Cap Opener for HP 21/22/27/28 etc. were on display. Other products displayed were inks, toner powders, chips, laserjet and inkjet accessories, compatible cartridges, sublimation
inks and Laserjet consumables was a hit with the visitors to see the test prints in reality and to judge the quality of the product themselves. There were Performance Analysis Reports for various products available which delivered true quality picture about various “Formujet” products to visitors. The event was graced by Mr. Prafulla Ruiwale, Track Engineers, Mr. Shashank Ruiwale, Indigo Prints Smart, Mr. Kamlesh Khatod, Max Printer Ribbons and their teams.
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EFI Announces New Two-Meter Vutek Superwide Printer VUTEk QS220 Extends Superwide Capabilities at Wide-Format Price Levels EFI™, a world leader in customer-focused digital printing innovation, unveiled the VUTEk® QS220, a direct-to-substrate, two-meter UV-curing flatbed printer with High-Definition Print (HDP) quality and superwide productivity that boasts lower ink running costs than traditional wide-format printers and unique application abilities that allow print businesses to expand into higher-end, premium-margin applications. The QS220 is ideal for businesses that want to fuel profitability by adding flexible, production-level equipment that will support their growth. “More and more businesses are exploring out-of-home advertising as a way to reach customers, but unfortunately many print businesses are forced to choose between high production speeds and high image quality,” said EFI VUTEk senior vice president/general manager Dick Wissenbach. “The QS220 is an all-in-one printer; it has the speed to print 16 4’x8’ boards per hour as well as the ability to print in high definition. This is a great time to be involved in superwide format printing, and with pricing comparable to wide format printers, the QS220 is not only affordable, it’s a smart investment for any print business.”
ink set, the QS220 delivers enhanced reliability and performance on a wide range of substrates, with brighter, more durable automotive-grade pigments and greater flexibility, all at per-liter costs that are much lower than most wide-format printers. This ensures that businesses not only expand their capabilities, but also increase profitability.
Breakthrough Technology
EFI (www.efi.com) is a world leader in customer-focused digital printing innovation. EFI's award-winning solutions, integrated from creation to print, deliver increased performance, cost savings and productivity. The company's robust product portfolio includes Fiery® digital print controllers and solutions; VUTEk® superwide digital inkjet printers, UV and solvent inks; Rastek™ UV wideformat inkjet printers; Jetrion® industrial inkjet printing systems; print production workflow and management information software; and corporate printing solutions. EFI maintains 23 offices worldwide. For more information about the VUTEk QS220, visit www.efi.com/vutek.
VUTEk’s HDP technology provides resolution up to 1080 dpi for dazzling graphics and sharp text. It produces four- or six-color images, and features a special seventh channel for six variations of white ink. This configuration is unique to EFI and means the QS220 is capable of printing color and white in three independent layers all in one pass for perfect registration and more advanced printing applications, which results in graphics that really pop. This in-line, three-layer white printing capability grants the ability to produce new, high-margin applications that other businesses cannot provide, such as enhanced-definition back-lit displays or layered, art-quality graphics printed on dark substrates. The advanced technology of the QS220 allows it to effectively replace multiple wide-format printers. Its small footprint and optional roll-to-roll capability fulfill the functions of multiple printers, especially with its production speeds of up to 750 square feet per hour, outstanding resolution and lower ink running costs than other superwide printers. With this one two-meter printer, print businesses can produce the high-resolution images required for Point-of-Purchase applications, without forgoing the highproduction abilities that has become an industry benchmark for leading print shops. EFI, a manufacturing leader of digital UV inks, specifically designed the QS220 inks for the applications that enable businesses to increase production and profitability. By utilizing one
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Streamlined Workflows A cohesive, intelligent and efficient workflow solution from one supplier is the secret to truly maximizing the profit potential of every job printed. From online job acquisition to internal shop management and job preparation and production, EFI’s award-winning solutions streamline customer interaction and management of the entire print business. EFI Digital StoreFront® delivers a world-class, print-centric e-commerce solution for print service providers, while EFI’s Print MIS products, PrintSmith™, and Pace™ automate business processes from estimating to invoicing. All VUTEk printers are optimized for use with EFI’s Fiery® XF RIP, EFI’s color management solution for accurate, vibrant colors on superwide and wide-format printers. About EFI
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ECRM Introduces WorkMates 4.0 Workflow Solution ECRM announced the launch of WorkMates™ 4.0, an entrylevel workflow solution that greatly enhances the production capabilities of prepress operators. With WorkMates 4.0, users are provided more automated features that control job priorities, file archiving and deletion choices, and defined workflow mapping for files, and greater access to job history information.
available for future use. Job Deletion Policy: Jobs can be deleted based on rules set up by the prepress manager; Priority Control: Operators can define priority of various workflow folders allowing for greater attention to predetermined projects. Job Management
“WorkMates is specifically engineered to help small to mid-sized commercial printers to simplify and automate standard production tasks,” notes ECRM Director of Product Management John Marzec. “There isn’t a more affordable workflow solution to address these basic prepress needs. What customers like is that WorkMates is scalable. If a printer decides that they want stochastic screening or color critical ICC matched proofs, all they need to do is add a plug-in module. WorkMates simplifies digital prepress workflow issues and increases efficiency through significantly reduced prepress, make-ready and production times.”
New job management features include: Job Tracking and History Database: Operators have greater access to job elements and details, allowing viewing of a job’s entire history and details throughout the workflow; Imposition Template Printing: This enables prepress operators to communicate job imposition information to the pressroom by printing imposition templates from any Windows-based desktop printer; Enhanced CtServer Client Controls: Operators gain greater control of CtServer jobs and Queue/Property for enabling or disabling features; New Job Management Controls: Operators can set/change priority and deletion policy, archive individual jobs, and redirect PDF or Tiff output files; Enhancements focusing on streamlining imposition: Including the addition of a Favorites menu pick that simplifies imposition selection for commonly used imposition.
Workflow Management Features
Availability
WorkMates 4.0 offers several new workflow management features, including: Copy Sourcing: The new “Copy Source” feature enables users to copy files automatically to other folders in the workflow, as soon as they arrive into a designated hot folder, enabling a more robust and complex workflow;
WorkMates 4.0 is available to order immediately through the ECRM worldwide distribution channels. Additional product information is available online at www.ecrm.com.
ECRM Quote
Copy Source: The new “Copy Source” feature enables users to copy files automatically to other folders in the workflow, when they reach the ‘Done’ state in the current hot folder, enabling a more robust and complex workflow; Copy Destination: This enhancement allows RIPed output files (PDF or Tiff ) to be copied to other folders in the workflow. For example, the TIFF output file sent to proof is the exact same TIFF file that is sent to plate, leveraging the ROOM feature (Rip Once Output Many) of WorkMates; The On Hold Feature: This “put-on-hold” feature garners greater control for production managers by preventing jobs from being automatically processed. This is especially appreciated for jobs requiring approval or unique alterations or applications. Job Archiving: Production files can now be automatically archived directly from a workflow folder of choice, ensuring all files are
About Ecrm Ecrm Imaging Systems is a global leader in imaging technologies for the graphic communications industry. For over four decades ECRM has successfully applied a broad range of optical, imaging, laser, and digital-electronic technologies to meet the business needs of its customers. Today, ECRM is the patented flatbed violet laserimaging technology leader. The Massachusetts-based company has sold and supported more than 5,000 computer-to-plate devices and over 27,000 imagesetters in 110 countries around the world. ECRM's Tewksbury, MA facility is ISO 9001:2008 certified and is dedicated to maintaining the highest standards in research and development, design, manufacturing, service, and support. For more information, go to www.ecrm.com.
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Katun® Corporation Introduces Katun® Performance™ Color Toners for Use in Ricoh Katun® Corporation Introduces Katun® Performance™ Color Toners for use in Ricoh Aficio MP C2500/C3000-series and C3500/C4500-series Digital Copier/Printers(Available in European Markets only.) Exceptional color quality meets customer performance requirements in graphics applications, and therefore easily meets or exceeds the expectations of end-users in business color environments Katun Corporation, the wor ld ’s leading alternative supplier to the office equipment industry, is proud to introduce two new Katun® Performance™ Color Toner sets for use in Ricoh Aficio MP C2500/C3000-series and C3500/C4500-series digital copier/printers. These popular DC/Ps represent a huge supplies cost-savings opportunity, and these Katun toner sets provide the OEM-equivalent color reproduction and performance required to realize these savings. “Not only do these Katun® Performance™ color toners provide significant up-front savings, their strong yields, consistent performance and reliability ensure that our customers’ true cost savings remain high with every toner purchase,” says Bob Moore, vice president of product development. “True costs – the toner purchase price plus any additional costs incurred due to low yields, poor performance and/or unexpected and costly service calls – may be a problem when customers purchase some other aftermarket toners. In challenging economic times, it’s even more important that your supplies partner offers true cost savings in both the short and long term.” The introduction of these Katun® Performance™ color toners expands a growing selection of high-quality Katun® imaging supplies for use in Ricoh Aficio applications. These toners are ideal for both graphics and business color environments, and provide the cost savings that dealers need without the risk of poor performance or end-user dissatisfaction. These cost savings enable greater dealer profitability both short and long-term, because these popular machine series are near the peak of their life cycle. As with all Katun® Performance™ products, these color toners may be ordered via the Katun Online Catalogue – Katun’s onestop Internet resource that allows registered customers to locate and order thousands of Katun products while accessing real-time information about their orders and accounts. Customers can access the Katun Online Catalogue at www.katun.com. About Katun Corporation Headquartered in Minneapolis, Katun Corporation is the 70
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world’s leading supplier of OEM-compatible imaging supplies, photoreceptors, fuser rollers, parts and other select products and services for the office equipment industry. With 30 years of expertise, the privately held Katun now serves more than 18,000 customers in more than 150 countries. For more information, or to access the Katun Online Catalogue, visit Katun online at www.katun.com.
Hi & Bestech Company Extends Xerox Phaser 3100 Simcard Hi & Bestech Company announces the arrival of the New Market compatible replacement chip as a smart card for Fuji-Xerox Phaser 3100. The Phaser 3100 with 3 in 1 / 4 in 1 machine use a chip card just looks like credit card or cellular phone card which is named “SIM card”. A Subscriber Identity Module (SIM) is a smart card that securely stores the key identifying a mobile phone service subscriber, as well as subscription information, preferences, text messages. For cellular phones, it additionally apply ID security. Our team is composed of qualified engineers with more than 20 years experience on ASIC chip design, reverse engineering and cost- effective production. Our chips are full emulation with 100% functionality but unique circuit and firmware from OEM chips for Intellectual Property protection.
XEROX 3100 printer
Simcard
Please contact us for more information about this chip and more at www.tonerchips.com
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Static Control Releases New Part products Static Control® Develops Next Generation of HP® 2600 Developer Roller Static Control®, the global leader in aftermarket imaging component design, development and manufacturing, has released the next generation of its highly successful Odyssey® HP® 2600 developer roller. The Static Control HP 2600 de veloper rol ler (product code: H P26DEVRL-OS-5) has the
tightest tolerances in the aftermarket. These tight specifications are produced through precision manufacturing, utilizing customized robotic equipment for the utmost consistency. The tight tolerances enable Static Control’s developer rollers to eliminate banding, a common problem for other HP 2600 aftermarket developer rollers. Used or worn rollers can have hidden defects that are not revealed until post-testing, such as worn surfaces or flat spots. By then, the remanufacturer has spent the time and money to remanufacture the cartridge. This leads to costly rework after the defective developer roller is discovered. If undetected at the post-testing stage, the print defect could be evidenced by the end-user, which could result in lost business. Don’t risk your profitable color cartridge business. Remove another variable and remanufacture every cartridge with the next generation of Static Control’s Odyssey HP 2600 developer roller. Static Control Releases All Components Needed to Remanufacture Dell 3110cn/3115cn MFP Color Cartridges Static Control®, the global leader in aftermarket imaging component design, development and manufacturing, has released all the components needed to remanufacture Dell®
3110cn/3115cn MFP color cartridges. The Dell 3110 presents an excellent niche opportunity for remanufacturers. These color cartridges offer as much as 70 percent profit margin per cartridge. Static Control’s system release includes premixed carrier, toner, drum, chips, wiper blade, seal sets, shipping protectors, carrier port seals, hopper caps and lubricants. Static Control provides added value with the industry’s most extensive step-by-step instructions for remanufacturing these color
cartridges. Static Control’s written instructions are available at www. scc-inc.com in System Support Series™ 1072. Watch a hands-on, step-by-step demonstration in a webinar session; there is also a business webinar with technical highlights and a video that demonstrates sealing solutions. Register at www.scc-inc.com. Static Control’s complete system of components to remanufacture
the Dell 3110cn/3115cn MFP color cartridges: Carrier (CD3110-70B-COS, CD3110-70B-MAOS, CD311070B-YOS, CD3110-70B-KOS), Toner (D3110-210B-COS, D3110155B-MAOS, D3110-150B-YOS, D3110-170B-KOS), Drum (DRD3110, -5, -50), Chips (D3110CHIP, C, MA, Y, K, -10), Wiper Blade (D3110BLADE), Seal Sets (D3110SEALSET), S h i p p i n g P r o t e c t o r ( D 3 1 1 0 S H P R O T ) , C a r r i e r Po r t S eals (D3110CPSEAL), Hopper Caps (HP3525HCAP, D3110CPSEAL), CSEALANT (Cartridge Sealant/Lubricant) and CONCLUBE (Conductive Cartridge Lubricant) Static Control® Offers Toner and Chip for Xerox® Phaser® 5550 Static Control®, the global leader in aftermarket imaging component design, development and manufacturing, has developed and released a toner and chip for the exclusive Xerox® Phaser® 5550. This toner (TRX5550-760B), combined with Static Control’s chip (X5550CHIP) for the Xerox Phaser 5550, provides the essentials for remanufacturing this profitable cartridge (106R01294). The Xerox Phaser 5550 cartridge can be remanufactured quickly. Simply clean, fill with fresh toner, replace the spent chip with Static Control’s chip and have a product ready for final packaging to offer to your end users. Static Control, headquartered in Sanford, North Carolina, is the Global Leader in Aftermarket Imaging and Remanufacturing Technology. For more information, visit www.scc-inc.com or www.scceurope.co.uk
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UNINET X GENERATION COLOR TONER & COMPONENTS FOR LEXMARK C520 & C530 SERIES Los Angeles, CA--Uninet Imaging Inc, proudly announces the launch of X GENERATION™ color brand toners, Smartchips™ and key components qualified for the use in the Lexmark C520 and C530 Series. These 20+ ppm printers offer 1200 x 1200 dpi printing and a recommended duty cycle of 4,700 pages per month. Toner is offered for the black cartridge in 4,000 and 8,000 page versions while the color toners are rated at 3,000 and 7,000 pages. Smartchips are also introduced for these cartridges in all the various yields. These cartridges are fairly easy to remanufacture and are virtually identical for all the different cartridge models (C520, C522, C524, C530, C532 and C534). UniNet clients can also refer to the company’s website for detailed remanufacturing instructions.
UNINET ABSOLUTE BLACK TONER & COMPONENTS FOR OKIDATA B4525
Los Angeles, CA - UniNet announces the release of Absolute BLACK™ brand toners, Smartchip™, and key components qualified for use in the Okidata B4525. This monochrome multifunction printer is rated at 21ppm at 600 x 600 dpi and offers printing,copying, scanning and fax capabilities all in a small footprint engine. This machine uses one of the new Smartchip Reset Cards rather than using a chip on the cartridge. The user inserts the reset card into the printer to signal that the toner cartridge has been replaced. Once the machine acknowledges the new cartridge, the reset card will be ready to be disposed of.
UNINET ABSOLUTE COLOR TONER & COMPONENTS FOR XEROX PHASER 6128
Los Angeles, CA - UniNet announces the release of Absolute COLOR™ brand toners, Smartchips™ and key components for the use in the Xerox Phaser 6128 printer. This color laser multifunction machine is one of Xerox’s latest MFP offerings. With prices starting at only USD$549 and features such as an automatic document feeder, print speeds of 12ppm color/16ppm black and 600 x 600 dpi resolution, this is sure to become a popular office machine. Toner cartridges are rated at 3,100pgs for black and 2,500 pages for the colors. For further information, please contact UniNet at + 1 (424) 675-3300 or visit www.uninetimaging.com 72
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FEATURE ARTICLE / 专题文章 RECHARGEasia
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Message from the Publisher 三月， 日前，根据中德两国最近公布的最新数据显示，2009 年中国年出口总 额 12016 亿美元，首次超过德国，成为全球第一出口国。然而，在这本应 值得高兴的时刻，舆论却在为中国出口将会面临更严重的贸易壁垒而深深 担忧，以美国为首，包括日本，韩国，以及欧洲等的发达国家与中国之间 的贸易摩擦已经成了老生常谈，而近期阿根廷、墨西哥等发展中国家也接 连向中国发难，贸易争端不断升级。有专家指出，中国出口商品正面临全 球围堵。也正因如此，最近的许多经济类评论和研究，都在用大量的篇幅 来探讨全球经济一体化其带来的经济发展浪潮背后，所隐藏的危机和压力。 而同样，在影像耗材领域，中国作为最大的办公用品消费国和兼容再 生耗材产品制造国和出口国，早已经招致更多的关注的目光，这其中虽然 蕴藏着更为广阔的商业机遇，但是恐怕也不乏竞争压力和少部分嫉恨的心理。从价格战，到专利战；从原装， 到再制造。在全球经济一体化的今天，谁都不敢保证自己永远拥有绝对的优势，谁也无法保证自己就是市场 中唯一的领导者。唯一不同的是，谁能领先一步而已。 作为后市场，兼容再生耗材领域的媒体，我们当然希望所有的再生耗材的同行们能够通过不断的创新和 进步，在竞争中赢得先机，让更多的消费者了解和认可兼容再生耗材巨大的优越性和社会价值，从而获得更 多的市场肯定和支持。同样我们也愿与你们一道，去探询能够推动我们的行业长足发展的方法和经验。但愿 我们每期为您精心准备的内容能够让您所有裨益。 未来让我们继续同行。 执行编辑 刘师同
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Research & Development Directions at OCP
静电成像感光体的发展趋势 程阿宁 本文简述静电成像感光体的开发历 程，并对目前市场热点元件的构造，成 像原理， 光电性能，曝光特性进行重点 描述。 随着网络技术的全球普及，网络 已成为人类生活的一部分，并急剧扩大 了人类交流的空间，图像和视频可以通 过网络瞬间传递，这就必然要求图像的 终端设备向数字化，网络化，集成化方 向发展，图象处理日益要求彩色化，高 速化及精细化；同时人类社会日益关注 自己的生存空间，保护环境成为共识， 并成为实体和虚拟经济重要部分。回顾 静电成像开发的历史轨迹，应该感谢一 个多世纪工业革命带来的文明，物质财 富和发展绿色经济中积累的经验，勇于 承担自己的责任。逐利的资本俯瞰驾驭 着产业脉动的潮头，埋头构筑行业的新 的爆发点，新技术会在产业衰退前夕爆 发，引发新的技术革命。化学合成墨粉 的出现为静电显影技术提供新的发展空 间，半导体蓝光技术的普及为高分辨率 激光成像提供前提，从中可以看出，静 电感光体的开发远远走在前面，已为新 技术的诞生提前埋单，随着静电显影新 技术的突破，产业革命必将开始。
随着有机信息电子材料技术的发展 和人类社会对绿色环境和生命的日益关 注，曾是办公设备关键感光元件的无定 型硒材料（包括硒化砷Se3As2，硒碲 SexTey合金等），硫化镉（Cds）材 料耗费资源并对环境造成危害的感光材 料逐步被功能强大且对人体无害的新材 料—有机光导体（OPC）替代，无定型 硅鼓α-Si由于其独有的长寿命，优异 的电性能，零废弃等性能，重新成为市 场热点，引发热钱关注。 无定形硒材料及其随后相应的硒 砷，硒碲合金的发明是静电成像史上最 有影响的发明，其在上个世纪50年代 至80年代处于鼎盛时期达30年之久， 它的发明使静电复印机成为家喻户晓的 产品，也使其制造商Xerox公司成为全 球最有影响力的文件处理商，同时也使 被予为静电成像术之父Calson先生的发 明与同时代的彩色电视机的发明(发明 于上世纪30年代)一样并驾齐驱，成为 二十世纪最能影响人类文明进程的两大 信息传播技术。 硒鼓及其合金鼓是通过真空升华法 制造，具有优良稳定的光电性能，适中 的硬度，良好的光敏性，寿命可达10
OPC，α-Si及Se，Se3As2，硒碲SexTey感光体的比较
万次以上。但由于制造成本，资源的匮 乏，环境保护和有机光导体的兴起等因 素，自上个世纪90年代起逐步退出静电 成像材料主流市场，只有少数中高端复 印机及高速可见光气体激光器型，x射 线成像打印机仍采用传统的硒合金感光 体。国内于80年代经过技术引进，已有 能力生产性能优良的各种型号的硒鼓及 其合金鼓，成为全球的硒鼓制造基地， 目前已经停产。 α-Si特性及生成条件 • 在150-300ºC 生长成Amorphous Si，纳米晶硅Nanocrystalline Si及其 混 合相。 • 用途取决于态密度 α-Si鼓 • α-Si鼓具有高的光敏性（E1/ 2~0.5Lux.Sec.及E700nm1/2~2ergs/ v.cm2以下）和极优良的光电稳定性； • 硬度大，耐磨性好，寿命可达100 万次以上； • 较 宽 的 光 响 应 频 谱 （450nm~750nm）可同时适用于高速 模拟及数字复印机、激光打印机。 • 具备非常高电子和空穴迁移率的 双极性传输特性，缩短复印机曝光和显 影的过程时间，适合于高速印刷设备， 双极性传输特性，可以同时实现正负充 电，用同一墨粉可实现双向成像。 • 的对α-Si的研究已有50年历史， 最早是从对太阳能电池的研究中衍生 而来，超过对OPC材料的研究历程， Kyocera公司在上世纪70-80年代将其 产品用于商业化复印机。 • α-Si鼓生产流程简图
• 构造及类型
α-Si鼓种类有本征型（α-Si: H）及掺杂型（α-SiGe:H, α-SiB:H, 76
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α-SiN:H及α-Si:H:F等）以便具有不 同的硬度，寿命，极性（n型或p型半导 体）及光谱范围等。 早期α-Si鼓主要是A类单层感光 体，为了避免支持体的电子注入，需在 电子阻挡层BL内掺杂1000PPM的B元 素，由于α-Si的电子和空穴迁移率非 常高，分别为1和0.003 cm²/V∙s，因此 光电性能的电场依赖性非常之小，几乎 是矩形脉冲光电流，但热释载流子浓度 随着光谱波段的红移而增加，造成充电 速度慢，饱和电位只约为400v，只有 OPC感光体的一半，因此需要大功率电 晕充电器，并且复印机的印刷速度受到 限制，国内α-Si的开发研究主要是在 这个领域展开，国外这个时期的产品主 要用于Canon公司80年代的产品如NP 6630，NP 8530，NP6650数字和模拟 复印机。 功能分离型α-Si鼓，C型是目前 新一代的硅鼓，其不但具有高感度，而 且具有极高的充电速率及暗电荷保持能 力，可在0.2μc/cm2电荷密度下，达到 900v以上电位，大大提高了反差电位， 不但可用于高速印刷设备，更重要的是 可以小型化，做成￠30mm感光体，应 用于高速小型化激光打印机，数字复印 机。 α-Si鼓生产属于间歇式生产方 式（这一点与硒鼓制造法相似），真 空下，约0.3-1torr,采用射频辉光放电 化学气相沉积CVD法分解SiH4，HF， CH4,B2H6等高纯气体流（剧毒，强腐 蚀性），来制备多层感光体。先在AL 基上沉积电荷阻挡层（是类似N-P结 构的单向导通型阻挡层BL层，气源， SiH4，B2H6,H2，NO2等），再分别沉 积具有不同掺杂质的不同厚度的电荷传 输层（CTL,气源，SiH4，B2H6,H2） 和电荷发生层（CGL，气源，SiH4， B2H6,H2），最后再沉积A-SiC表面保 护层（SiC:H层,气源，SiH4，CH4）， 以提高感光体的充电能力。多层结构能 减少光生载流子复合，提高量子效率
及迁移率，增大感光鼓光敏性，通过控 制SiH4及其他气流源的流量、配比等 参数，可改变或控制α-Si鼓的组成结 构，获得良好的光电性能。并且通过分 子流量控制器及原子计数装置控制硅原 子的不同的沉积速率以及调整支持体温 度，即就是在CTL 层上自生长出在电 子能态和电子自旋共振态方面完全不同 于本体的CGL层，其具有更浅的能级 和带宽，因此具有极高的量子效率，同 时也就具备了很高的量子注入效率，制 成性能非常优异的α-Si感光体。由于 硅鼓的生产工艺条件苛刻，硅烷等材料 成本高，生产设备复杂庞大，生产速度 缓慢（沉积速度几个埃/秒），生产周 期长，因此，成本昂贵，一只CANON IR5000/6000数字复印机硅鼓市场售价 约为1200美元以上，超过一台小型数字 复印机的售价。为此只能用于与其身价 相应的高端复印机，激光打印机市场。 近来Kyocera公司兼并Mita公司，强力 介入数字复印机，激光打印机市场，其 标志性的产品α-Si鼓由于优异光电性 能，超长寿命，零废弃等热点广泛其用 于其靡下的数字复印机、激光打印机中 （包括OEM产品），由于电子受主型有 机光导体的电子迁移率远低于硅鼓，甚 至低于电子施主型有机光导体的空穴迁 移率，而且存在严重的瞬态光电流弛豫 拖尾现象，这就意味着充正电opc光导 鼓很难达到α-Si鼓的光电性能，这就 为α-Si鼓垄断性提供前提，成为目前 的市场焦点之一，同时也就为α-Si鼓 的再度兴起提供了生存空间。 OPC鼓是目前主流激光打印机成像 组件的心脏，直接决定成像质量，没有 高性能的OPC鼓，就不可能获得高密度 的层次丰富细腻的半色调图像。
OPC 感光体的物理过程及要求
在理想状 态下，感光体 起电容作用， 其表面电位V与 表面电荷σ，
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厚度L以及介电常数ε成线性关系： V = σL/ε （1） 一般来说，感光体的表面电荷 为 130nC/cm²或8×10¬¬e/cm²。当有机介 电层厚度L为20µm，介电常数ε/εº为 3时，相应的充电斜率L/ε为7.5V·cm² /nC,或ε/L（电容）为130皮法拉cm²。 130nC/cm²的电荷在这种OPC感光体上 产生980V的电压。 电容充电要求介电层内只能含有 很少的导电载流子，同时还要求在秒级 的静电成像时间内不能有明显的热生电 荷。体空间电荷（space charge）对电 位的贡献是： V = eNL²/2ε （2） 于是，根据上述的数据，小于100V 的暗放电或电压损耗要求每立方厘米内 产生小于1014 个空间电荷点或自由载 流子。 感光体的放电是充电的逆过程， 即电压随着表面电荷的除去而呈线性下 降。电荷是由介电层内产生的电子-空 穴对，并使每种载流子移动到相反电荷 的表面，表面电荷因中和而得以消除。 从曝光中吸收的光量子所产生的电子空穴对在表面电荷产生的电场的作用下 离解成自由载流子而漂移出介电层。表 面电位与曝光量之间的关系叫做光致放 电曲线（PIDC），假设光密度为I（光 子/cm²·s）和吸收为A，则表面电荷变 化速率为： dσ/dt =—eηAI （3） 这里η是光生量子效率（每吸收 一个光子产生电子─空穴对的数目）， e是电子电荷，与方程（1）结合整理 得： V =V0—SX （4） 这里 S = eηALλ/εhc （5） S是光灵敏度，即感光体的光敏 度，单位V/erg·cm²或V/mjm²，V0为 无曝光时的电压，即起始电位。 X = hc/λ·∫0ªIdt （6） X是静电成像中常用的以能量为单 位的曝光量，单位为ergs/cm²。 方程式（5）中的光灵敏度S依赖于 四个因素： ⑴每个光子的能量hc/λ，表示以 能量为单位的曝光量；
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静电成像感光体的发展趋势
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⑵介电层厚度（L/ε）是电容放大 因子； ⑶关键的本征因素是光生量子效率 η； ⑷光吸收率Α。 理想的最高光敏感光体的ηΑ= 1，即表示能吸收100%的某种给定波 长的单色光，并且每一个被吸收的光子 都产生一个电子-空穴对。例如，对于 厚度为20μm，介电常数为3，ηΑ为1 的感光体，则在500nm波长的光敏感度 为300V/erg∙cm²。实际上总会有些反射 损失，导致ηΑ的实际极限值为80%左 右。 在感光体中，生成的光电荷穿越光 导层与表面电荷中和，其渡越时间取决 于膜层的厚度和载流子的迁移速度： τT = L/v = L/µE = L²/µV （7） 与所需要的响应时间或载流子寿命 τ相比，τT是很小的。载流子寿命是 指载流子被捕获前的平均时间。如果渡 越时间与寿命相近，则感光体无法放电 到比残余电位VR更低的程度，VR可以 从 （7）式中估算 VR = L²/ µτ 式中µτ为载流子的漂程，与迁移 率µ一起构成感光体材料的重要本征性 能。例如，对于20µm的感光体，消电 至残余电位为10V，要求漂程µτ远大 于4×10-7 cm²/V。即载流子寿命长， 因而其漂程亦长，但渡越时间必须短于 复印机的某些过程时间，通常是100毫 秒，或更短。这就使载流子迁移率低限
系数足够大，则电荷发生层（CGL）可 以做的很薄，以便使光生电荷很容易穿 过CGL，而进入电荷传输层（CTL）。 CGL的膜厚为0.1µm-2µm，电容放大 来自CTL，以保持足够的场强，储存足 够的电荷,其膜厚为5µm-40µm。 总之，控制光放电的两个重要物理 因素是电荷的光生量子效率和迁移率。 这些因素是在两个分离的材料层（CGL & CTL）分别实现最佳化的。OPC感光 体采用积层结构有助于提高感光体的充 电性能，降低暗衰。一般来说，OPC感 光体的CTL材料要求具有很低的载流子 浓度，很低的热生成效率，与此同时要 求CTL厚度比CGL大的多，因此，通过 CTL材料及其制造工艺的精确控制可以 使CGL对暗衰的影响降到最小的程度。 此外，CGL和导电基质之间的电荷阻 挡层（charge blocking layer）主要用 于防止电荷在高场下的注入。这种积层 结构由此产生的问题是要求光生电荷从 CGL有效地注入到CTL中，这亦是OPC 感光体制造业中最重要的研究领域之 一。 作为高效环保的有机信息电子材 料OPC感光体具有成本低，可灵活制 造，可实现大规模连续生产。并可按 需制造成鼓状及封闭圈带状，以适应于 扫描曝光，闪光曝光及特殊显影结构的 复印机，激光打印机。寿命可以随意 控制（1万-100万次）；感光性高且容 易控制及调整（半衰曝光量或能量为 0.2-2.0Lux.Sec和1-5ergs/V cm2），
质中被电场极化的有机光导分子，并在 其分子内及其分子间来进行，以瞬态可 逆光氧化-还原链式反应来实现电荷的 交换和迁移，其迁移是不连续的和跳跃 （hopping drift）的，因此几乎不产生 光生载流子的横向漂移，有很好的图象 的分辨率，这也是由有机材料特点决定 的。由于在电子施主分子及其阳离子态 之间的电子交换速率取决于它们之间的 距离，因此，其分子浓度对迁移率有很 大的影响，在OPC感光体实际产品制造 中，CTM的最大分子浓度控制取决于溶 解度，相容性和力学上的因素等。 随着计算机技术的发展，使通过 分子轨道的计算而进行传输材料的分子 设计成为可能，促进了该领域的研究进 展。 有机光导体的技术难点在于：电荷 发生材料及电荷传输材料的多样性和精 确的配合性；制造过程的复杂性和多变 性；材料聚集形态的多样性及易变性以 及OPC感光体的光电疲劳性。当前已经 采用大量的有机光生颜料，其光生效率 已接近70%。分子中包括电子受体也包 括电子给体部分，并且愈达到高的光生 效率就必须要求特殊的晶形排列，选择 分子结构以及形成最佳结构这在目前很 大程度上还是一种技巧和经验，因此， 这对进一步的研究提供了许多机会。为 适应激光打印机向小型化，高速化及图 象优质化方向发展，OPC感光体的高感 度及长寿命是重要的技术指标，进一步 提高有机光导材料的量子效率，注入效
值为10-5 cm²/V∙s，对于OPC感光体来 说，这是一个不低的数值。 高性能的OPC感光体其材料必须 在光生量子效率及电子或空穴迁移率上 同时满足上述两项物理指标，这对于单 一材料是很难达到的，因此，设计新的 OPC感光体结构，使这两种功能在两 种材料中分别实现最佳化，准确地说， 由于很难发现既符合环境要求又具有合 适电子迁移率的材料（MITA公司著名 的联苯二醌衍生物作为少数符合商业要 求的电子传输材料被列为1992年日本 十大发明之一），因此，材料被分成两 层，一层提供空穴传输和电容量的放 大，另一层产生光生电荷。如果光吸收
目前最高值已接近理论极限；非常宽的 光响应频谱（400nm～800nm），此特 性使OPC感光体成为彩色数字复印机及 激光打印机最理想的成像元件；产品结 构广泛，大部分是充负电功能分离型双 层OPC鼓，也有充正电的功能集成型单 层型OPC鼓，目前，由于予环境无害型 有机光导电子传输材料的开发成功，充 正电的功能分离型单层OPC鼓及既可充 正电又可充负电的双极性OPC鼓也已 商业化。从制作机理看，OPC鼓的研制 已由适应卡尔逊（Calson）法扩展到 适应NP法及PIP法（持久内电极法）等 方面，另外，OPC感光鼓，其光生载 流子的迁移是通过均匀分布在绝缘性基
率及载流子迁移率，提高光电稳定性是 研究的重要方面。 理想的OPC感光体应具有以下特 征: 1．暗处是优良的绝缘体，具有良 好的均匀充电能力，一般而言，V0≥ 600-700V。 2．足够的电位反差.对于目前的显 影剂，500V以上的电位反差，才能使图 像光学密度在1.3以上。 3．极低的暗衰（<10V/S）。 4．曝光后迅速转化成导体，即高 的光敏性（目前多数复印机，激光打印 机要求E1/2在1.5lux.s及2ergs/cm2以 下）。
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静电成像感光体的发展趋势
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5．极低的残余电位。 6．匹配的光谱响应区域。 7．优良稳定的光电循环特性（商 业标准为>10K次）。 8．均匀的光电性能， 9．环境稳定性好，即OPC鼓光电 性能的温湿度依赖性小。 10.在高强度激光点曝光下， reciprocity failures（倒易律失效）效 应要小，以减轻或消除Ghosting现象 （OPC鼓是导致Ghosting现象的因素 之一），这在数字成像中是一种关键特 性。这可能起因于在高浓度激光点量子 辐射下，CGL薄层内产生瞬态高浓度光 生载流子对，在高电场作用下，离解为 自由载流子。在特定高浓度环境下，在 载流子对离解为自由载流子及自由载流 子在穿越CGL/GTL界面过程中出现的弛 豫或“梗塞”现象，持豫时间较长且空 间电荷出现积累，即，载流子产生效率 及注入效率出现衰减使曝光曲线底部的 线性特性受到损坏而导致OPC鼓产生一 种光电特性缺陷，而此缺陷并被某种时 间程度的记忆。 OPC感光体的光电特性（PIDC）
此图表显示OPC感光体静电成像 的单循环过程，每一循环的光电曲线的 变化则表明，新OPC鼓在经历多次充 电，曝光，显影，转印，定影及清洁等 一系列连续循环过程后，其光电特性发 生明显变化，突出地表明，暗区电位的 下降，明区电位的上升，从而导致图像 底灰增加，密度降低。这就是OPC感 光体研究中，著名的CYCLE-DOWN， CYCLE-UP现象。其本质是OPC感光 体中空间电荷的积累及热释载流子数目 增加造成，这可以通过测量空间电荷限 制电流来加以判断，高性能长寿命的 OPC鼓可以在实际使用中基本消除上述 现象，同时也表明一支旧的劣化的OPC 鼓，如果仅仅是对电荷传输层的修补以 至复涂均是无法使其恢复性能的，其中
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诸功能材料对OPC感光体性能的影响及OPC感光体的物理 性能一览表
的机理是十分复杂的，部分原因在于在 经过重新复涂均后，在两层载流子传输 层的界面处由于两种载流子传输材料的 分子和其光氧化衍生物的分子彼此相互 混溶，渗透和扩散以及上述各种分子其 离子化电离能或电极电位的不同，造成 彼此互为对方的载流子陷阱，这样就在 两层电荷传输层之间逐渐构成一层深能 级的载流子陷阱层，其能级势垒与陷阱 层内各关联方分子的摩尔浓度差密切相 关，其捕获载流子，使载流子寿命大大 缩短，并阻止之继续迁移，加速空间电 荷在体内的积累，进一步促进OPC鼓的 劣化。从理论上说，与制造新OPC鼓相 比，若欲对旧的已劣化的OPC鼓再生制 造，则会面对更为复杂和更为不确定的 制造方面的因素，换言之，对旧的或劣
要抢占进入高端的复印机，激光打印机 感光鼓市场，并开辟国外OEM市场， 逐步成长为产业巨人。随着静电复印成 像技术朝着图像精细化，彩色化，数字 化及高速化方向发展，随着OPC光电性 能的进一步改进，高精度涂布工艺的稳 定，工艺流变技术的突破，作为关键成 像元件OPC感光体，必将进一步扩展其 市场份额。也许秋毫毕现，栩栩如生的 彩色画面瞬间出自于身边的静电激光打 印机很快会成为实现。
化的OPC鼓的再生是徒劳的和缺乏效率 的。 目前由于激光打印机产量的不断激 增，售价的持续下跌，其OPC感光鼓进 入高度发展的时期，国内几大厂商，经 过几轮的商业大战 已逐步站稳，成为 国内的主流产品供 应商，并占有越来 越大的市场份额， 可以预计更长的时 间里，OPC感光鼓 仍然是新技术的主 导和具有广泛的市 场前景。国内厂商
产生量子湮灭，发出不同颜色荧光的 现象制成OLED (organic light emitting diodes)光源和显示器则是有机感光材 料在另一个领域的应用。
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同时利用有机电子和空穴在电场 中相向运动，在不同能级状态相遇复合
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Eastman Kodak in 2010: Is the Industry Leader Now an Industry Follower?
柯达2010或出局:两次转型失败 从龙头到追随者 1973年美国著名歌手保罗西蒙在歌 中唱道:“妈妈，别把我的柯达彩卷拿 走。”在人们心目中，柯达曾是一个时 代的象征。不过，2010年柯达似乎“廉 颇老矣”。 柯达：不可抑制的下滑 2009年6月，美国柯达公司宣 布，将停止生产拥有74年历史的 Kodachrome品牌胶卷。“这意味着一 个时代的结束。”上世纪末，胶卷行业 即已渐显颓势，柯达向数码业务的转 型也开始在股东的抱怨声中逐渐推进。 若是换一个行业，柯达的转身可能不失 为一种稳健的方式。但在数码应用的普 及之下，柯达用了很短的时间便败下阵 来。至2009年3季度，柯达已经连续4 个季度营收下降20%，且连续4个季度 亏损。 两次失败的转型 2005年6月，彭安东（Antonio Perez）出任柯达首席执行官。过去的 一个多世纪里，柯达曾被认为是美国商 业历史上最为成功的企业之一。然而在 彭安东接手时，这家全球最大的胶卷企 业已经陷入了风雨飘零的境地。 在全球传统胶卷市场迅速萎缩的当 口，彭安东的走马上任被外界解读为柯 达加速转型的一个重要信号，即这家企 业已决心要把自己带入数码时代。柯达 之前，彭安东曾为惠普效力25年，其 率领的惠普打印机部门每年的盈利高达 100亿美元。 上任伊始，彭安东即为柯达制定了 5个方面的目标：促进数码业务销售收 入的增加,有效管理传统业务，以达到公 司整体的营业利润目标,实现成本结构改 变,降低销售和管理费用占销售额的比 例，实现卓越的供应链管理。 为了实现从传统影像向数码影像 进行战略转型的目标，柯达展开了大规 模的收购，在2007年前就已经花掉约 25亿美元巨资，并购了6家数码印刷巨 头，还于2006年末将旗下的医疗影像部
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门以23.5亿美元出售给了加拿大的投资 公司。 2007年12月，柯达决定实施第二 次战略重组，这是一个时间长达4年、 耗资34亿美元的庞大计划。这次重组过 程中，柯达裁员2.8万人，裁员幅度高 达50%。重组的目标很明确，把公司的 业务重点从传统的胶片业务转向数码产 品。 然而，2008年金融危机导致的需求 减弱，结束了柯达短暂的复苏势头。自 2008年第4季度起，柯达公司的营收开
码相机在美国本土市场的占有率曾一度 达到20%。但终因未能狠心甩掉传统业 务，止住业绩下滑。 直到最近，新上任的柯达大中华区 总裁陈志轩在接受《中国经营报》记者 采访时表示，柯达不会放弃胶片生产。 他在回应有关柯达转型数码影像的动作 过慢的指责时表示，“想法可以激进， 但做事最好还是谨慎些。” 相比之下，柯达在胶片行业的老 对手富士在“做事”上就要“激进”得 多。在它们意识到胶片行业已经是一个
始步入一个快速下滑的通道。至 2009 年3季度前，柯达的销售额分别下滑了 24%、29%和29%。随后柯达宣布2009 财年第3季度亏损1.11亿美元，连续第4 个季度亏损，且业绩未达华尔街预期。
末路行业后，迅速关掉了其胶片生产的 绝大多数生产线，转投与之前业务毫不 相干的医药甚至化妆品行业。
缓慢与激进的论辩 “长期以来，柯达对业务转型的 必要性心知肚明，也不缺乏转型所需的 技术储备，但在执行层面却异常的迟 缓。”长期关注柯达的行业观察家于清 教表示。 对于Kodachrome品牌胶卷的退 市，柯达承认，“10年前就已经考虑 让其退市”，但是迫于该胶卷的摄影师 “粉丝”众多，一直未能成行。直到该 胶卷的销量和利润率下滑到惨不忍睹的 局面，柯达才做出“割爱”的决定。 博盖咨询合伙人高剑锋也认为， 柯达长期以来对传统领域的利润过于眷 恋，从而错过了最好的转型机会。面临 着胶卷这个即将被数码技术完全替代的 产业，柯达不转型必然会被淘汰；转型 动作过大，又会使公司失去赖以生存的 现金流。柯达一直在这两个方向上摇摆 不定。 这种摇摆也体现在公司高层决策 上，其中包括柯达公司股东对公司远景 的不一致。2003年，彭安东前任邓凯 达曾宣布柯达全面向数码转型，柯达要 削减72%的红利派发额度并向新兴的数 码技术投资30亿美元，这遭到了部分股 东的强烈抵抗。之后的几年，柯达的数
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门店改造依然迟缓 2009年7月，柯达在中国正式推出 了“乐活馆”项目，开始对其6000家门 店进行改造。这是陈志轩自飞利浦“空 降”到柯达后一直在推进的一个项目， 也是柯达自2006年实行“换标计划”以 来在中国市场最大的一项动作。 具体的办法就是改变柯达门店在消 费者心目中冲印点的印象，将柯达的印 刷技术和耗材生产的相框、墙纸、台历 等60多种商品放到门店里。同时，所 有门店都安装柯达的“中央厨房”，消 费者如有影像方面的需求，店主只要在 “中央厨房”上提交请求，柯达就可在 后台为其解决，然后再通过物流系统送 到门店。 应该说，该门店改造项目既可以增 加其6000家柯达快印店的盈利途径，又 可以帮助柯达解决长期以来对门店掌控 不严的毛病，是一个经过深思熟虑的改 造计划。 然而据记者了解，该项目自推进以 来，响应者寥寥，大多数柯达快印店的 店主对这个项目仍持观望态度。他们的 担心主要来自于两个方面，一是进行门 店改造不菲的费用；二是担心柯达政策 的可持续性。 一位长期关注柯达的市场人士对记 者表示，柯达门店店主的担心并非
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柯达2010或出局:两次转型失败 从龙头到追随者
没有道理。长期以来，柯达虽然使用了 包括叶莺在内的本土经理人，但其对美 国以外市场的放权并不彻底，以至于柯 达在中国市场的策略总会慢对手一拍。 此外，柯达未来的业务重点并不明确， 门店店主对柯达自然不会亦步亦趋。 风险提示： 柯达最为直接的危机在于，在经历 多年的年度亏损和最近4个季度的业绩 巨幅下滑后，它是否还有充沛的现金支 撑公司转型。柯达在2009年9月接受了 7亿美元的外部投资，其中美国知名的 私募股权公司KKR投资约4亿美元，并 可获柯达13%～17%的股权。我们相信 柯达的品牌不会消亡，但该公司在未来 的继续融资中，会不会被其他的公司所 收购仍不得而知。 出局理由：从龙头到追随者 由于柯达对数码市场的犹豫不决，
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续
导致它最终痛失这一巨大的市场。对于 这一战略失误，柯达向来都不讳言。即 使是在2000年以后，柯达发现传统的胶 片市场被数码技术冲击得一落千丈时， 它也没有及时有效的做出改变，总幻想 着胶片市场的衰退不会那么迅速。直到 大势已去时，它才如梦方醒。 期待创新 在这个被英特尔公司的传奇拯救者 安德鲁格鲁夫称为“10倍数变革”的数 字化年代，金融危机的出现已经在改写 历史。 在以往的经济危机中，各企业的 高管们还可以指望商业领域里某种颠扑 不破的真理来拯救：比如薪水会不降反 升；政府对商业的干预能够带来盈利； 丰厚的红利可以带来更好的业绩。但如 今的事实却是：各企业裁员的同时也在 减薪；了解政府错综复杂的关系与精通 财务知识一样，都是企业经营之道的关
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键因素；而一味追求过于雄心勃勃的目 标可能会导致风险接踵而至。 雷曼兄弟倒掉；通用、克莱斯勒破 产保护；萨博变卖资产⋯⋯曾经的品牌 巨人如今辉煌不再。是什么让他们轰然 倒下？创新怠速、体制臃肿、管理僵化 ⋯⋯ 不一而足。虽然，这些企业高管们 也曾与这些新挑战进行殊死搏斗，同时 试图找到应对挑战的适宜战略。但结果 却并不尽如人意。 成功是成功者的里程碑；失败是失 败者的墓志铭。2010年，在业界定义为 “后金融危机”的时代。我们不能肯定 哪些企业能顺利走入安全地带，但却能 看到哪些企业可能继续沉默不语。
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RECHARGEXPO FOCUS / 东南亚国际耗材展 RECHARGEasia
RechargExpo Indonesia Show is Building Rapidly!
2010东南亚影像耗材展获得广泛认同 ——招展即将进入尾声，近100家企业进驻展会 自从2009年10月，亚洲再生业正式对外公布其主办的 东南亚影像耗材展，即将于2010年7月14日至16日，在印度 尼西亚首都雅加达举办以来，2010年东南亚国际影像耗材展 在行业内引起了巨大的凡响，仅在国内就有多家企业表示了 热切的加盟愿望。随着2010年东南亚国际影像耗材展的全球 推广活动的展开，这一波雅加达耗材展的热潮，正日渐成为 2010年全球影像耗材领域一个巨大的关注亮点。日前，展会 的展位销售情况如火如荼，以几乎每天2-3家的企业订购展位 的速度迅猛增长着，亚洲再生业以及2010年东南亚国际影像 耗材展的官方网站：www.rechargeasia.com关于展商和展位 预定的页面更是热闹非凡，相关信息几乎每天更新一次。本 届2010东南亚办公影像耗材展，将携手印尼最大的IT行业展 览（Festival Komputer）共同合办，包括复印机，打印机领 域的多家耗材厂商，将共同参与其中，预计仅兼容再制造耗 材领域企业就将达到160愈家，整个展会的观众人数将达到上 万人次，在整个东南亚影像耗材领域，几乎可以说是盛况空 前，目前已经近100家企业预定展位，整个定展面积占到了总 的预估展览面积的80%。
体验东南亚的异域特色 印度尼西亚作为太平洋群岛上最璀璨的明珠，拥有许多 得天独厚的资源优势，而作为一个新兴的发展中国家，其许 多优惠的政策吸引众多游人、商旅到这里体验休闲惬意的商 务之旅。 雅加达 作为印度尼西亚共和国首都，东南亚最大的城市，雅加 达保留有荷兰统治时代的建筑及康朋族部落的建筑。世界著 名的波格尔植物园及茶园也座落在此。 巴厘岛 巴厘岛是印度尼西亚（简称印尼）13600多个岛屿中最 耀眼的一个岛，与首都雅加达所在的爪哇岛隔海相望，相距 仅1.6公里。 该岛由于地处热带，且受海洋的影响，气候温 和多雨，土壤十分肥沃，四季绿水青山，万花烂漫，林木参 天。巴厘人生性爱花，处处用花来装饰，因此，该岛有“花 之岛”之称，并享有“南海乐园”、“神仙岛”的美誉。
宣传推广遍及全球影像耗材领域 为了将本次展会的成效提高到新的层次，亚洲再生业积 极展开展会的全球推广活动，通过行业杂志媒体宣传，海外 路演，相关展览会，以及其他丰富多样的宣传手段和活动， 在全世界所有影像耗材市场进行积极和声势浩大的宣传活 动。 在之前刚刚结束的上海、德国、印度、广州以及美国拉 斯维加斯等地的宣传过程中，2010年东南亚办公影像耗材展 以其独特的市场地域特色，深厚的新兴市场潜力，以及朝气 蓬勃的市场前景吸引了全球兼容耗材领域的各大企业。他们 纷纷对印度尼西亚这一东南亚地区人口最为众多，消费市场 最为巨大的潜力，竞争压力相对宽松的新市场领域表现出浓 厚的兴趣。 参展企业实力雄厚 根据截止目前的招展情况来看，展商几乎覆盖了全球主 要影像耗材市场，其中不但是来自中国，韩国，印度等亚洲 的厂商，还有来自美国，欧洲等地的知名企业，而他们的产 品更是几乎囊括了所有影像耗材后市场里的各个种类以及型 号，无论是碳粉还是墨水，无论是空盒还是模具，无论是连 供还是设备，都可以在本届2010年东南亚办公影像耗材展上 得到最充分的展示。 而特别是由于印度尼西亚市场消费潜力巨大的特色，不 少印度尼西亚本地的代理商也纷纷瞄准了2010年东南亚办公 影像耗材展的一些实力雄厚的生产企业，相信最终会有丰硕 的合作成果与大家共享。
公民赴印尼游可落地签 在签证方面，印尼政府也给予外国游客最大的便利。以 中国公民为例，只要护照的有效期在6个月以上，中国公民就 可以在印尼国际机场的到达大厅申请落地签证。7天的签证费 用为10美元，如果想做深度游，还可以花25美元申请30天的 签证。这些都大大方便了游客。 我们衷心的希望，所以参与到2010年东南亚办公影像耗 材展的影像耗材的行业精英们，能在印度尼西亚雅加达轻松 展开浪漫多彩的商务之旅，在巴厘岛优美的风景中，收获事 业的巨大成功。
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An Analysis of the Market for Office Imaging Consumables in China: 2009-2010
2009-2010年办公耗材市场产品关注度分析 时间的步伐已经走到了2010年，我们可以关注下最近几 个月办公耗材市场的点滴，看看影像耗材市场会带给我们怎 样的开始？
2010年初耗材市场热门产品最大的变化就是硒鼓，尤其是黑 色硒鼓的热门程度超过了墨盒。其他产品变化不大，但磁盘 排名略有下降。
一、2009年12月-2010年1月 打印耗材热门产品
二、2009年12月-2010年1月打印耗材热门产品关注度比例
12月办公用品以及办公耗材热门产品（数据来源慧聪网） 12月打印耗材热门产品关注度比例
2010年1月办公用品以及办公耗材热门产品（数据来源慧聪网） 从上图可以看出，在2009年年末墨盒、硒鼓和办公用纸 的分布,属于热门产品占前3位，油墨紧随其后。碳粉则较有 明显下降。磁盘、不干胶、色带分列排行榜的6-8位。而到了
2010年1月慧聪办公用品网办公耗材热门产品关注度比例 从上图可以看出，墨盒是2009年年尾耗材产品里的最大 关注点,占据了27%的关注度比例。而硒鼓和办公用纸分别占 据了23%和17%的关注度比例，其中办公用纸上升明显。碳 粉表现不甚良好，仅获得11%的关注度比例，下降明显。而 相应的到了2010年，硒鼓变成了耗材产品里的最大关注度热 门，占据了高达34%的关注度比例。墨盒和办公用纸分别占 据了27%和13%的关注度比例，其中墨盒关注度比例下降幅 度较大，可能与当前市场并无大规模的新产品推出有关。磁 盘本月仅获得3%的产品关注度，其他产品关注度变化不大。
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A Research Report on the Chinese Copier Market in 2009-2010
2009-2010年中国复印机市场品牌研究报告 2009年上半年是复印机市场活跃度较高的时节，厂商纷 纷向复印机市场推出新品，例如理光在4月份就以“Touch Color智彩无界”为口号注入多款复印机新品，5月份，佳能 公司以“中国定制”的涵盖性口号，针对中国市场的需要以 及用户的需求，推出了多款复印机产品。环保性能与使用方 案，成为各厂商推出新品所遵循的原则。而随着国家提倡 企业环保办公理念的日趋深入，复印机如何变得更加“绿 色”，以及如何将产品更好地为国内企业需求量身定制成为 了复印机厂商思考的话题。 一、年度品牌格局
第三和第四位，二者关注比例分别为15.2%和12.3%，理光和 京瓷分别以9.5%和9.0%的关注比例排名第五和第六位。 总的来看，在复印机品牌关注格局中，夏普有一定优 势，但优势不明显。夏普在2009年年初就针对企业采购高 峰，提出了不少产品促销策略，拉升了夏普的关注度。佳能 在2009年采取了推出大量新品的策略，比如佳能ir（黑白复合 机）、irc（彩色复合机）与fc（便携式复印机），丰富了用 户的选择。 二、主流品牌走势 夏普、佳能年初实力相当，其后走势相悖
品牌关注度相对分散，夏普领先
(图)2009年度中国最受用户关注的9大复印机品牌排名
2009年Q1-Q4夏普、佳能复印机品牌关注比例走势 对比处于第一集团的夏普和佳能在全年4个季度的关注 走势，夏普和佳能在年初时实力相当，关注比例仅相差不 到1%。从第二季度开始，夏普和佳能关注度呈不同发展方 向，夏普处于上升态势，关注比例最终由Q1的22.2%涨到Q4 的25.9%，而佳能出现轻微下滑，关注比例最终在年末跌入 20%。
(图)2009年度中国最受用户关注的9大复印机品牌比例分布 ZDC统计数据显示，复印机市场品牌关注度相对分散， 位居前六名的品牌关注比例分布较为均匀。其中，夏普以 25.0%的关注比例成为2009年度最受用户关注品牌，佳能以 20.2%的关注比例紧跟其后，东芝和柯尼卡美能达分别名列 90
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A Growth Forecast for China's IT Manufacturing Industry
中国IT制造行业市场发展预测 2009年的中国制造业可谓“危” “机”并存。全球金融危机的余波还未 散尽；美国和欧盟不断加大对中国设置 贸易壁垒的力度；中国政府十大产业振 兴规划陆续出台；工业与信息化融合的 步伐提速；中国政府大力发展中西部经 济；东北地区经济发展进入实质性阶 段。 截至2009年底，虽然从GDP、CPI/ PPI、进出口贸易总额等宏观经济指标 以及制造业采购经理人指数（PMI）等 关键行业指标的走势来看，中国制造 业整体呈现全面复苏的迹象，但是中国 经济和制造业仍未真正走出困难时期， 2010年仍然充满变数。IDC中国行业研 究与咨询服务部高级分析师高亮指出： “中国经济依然面临着一系列短期无法 克服的问题与挑战，例如中长期通货膨 胀预期较高、大量信贷支撑的固定资产 投资增速无法长期维系等。但是国家十 大产业振兴规划的落实，制造业整体产 业升级的提速，政府对于自主创新的资 金和政策优惠力度加大，工业与信息化 融合试点的全面展开等积极因素，都促 进广大制造企业进一步实施和深化信息 化。” 基于当前的经济和制造行业总体市 场状况，IDC 对2010年中国制造行业IT 市场的10大预测如下： 预测1：经济回暖和政府鼓励自主创新 促进工业化与信息化融合，制造企业有 望加大信息化投资力度 2009年，工业与信息化部出台了一 系列优惠政策鼓励制造企业加大产品创 新力度，进行技术和设备升级。此外， 工业与信息化部牵头建立了8个两化融 合试验区，分别是上海、重庆、广东珠 三角暨广州市、南京市、唐山暨曹妃甸 地区、内蒙呼包鄂地区、青岛市。以信 息化带动工业化，转变制造企业的企业 经济增长方式。 此外“1010工程”确定了航空、 钢铁、石化、汽车、船舶、装备、消费 品、信息、现代物流、生产性服务等10 个重点产业，将实施工业软件振兴、节
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能控制与综合利用、中小企业信息化应 用推广、两化融合示范园区引导、公共 服务平台支撑、电子商务扶持引导、信 息基础设施能级提升、政府监管服务信 息化、信息安全保障、两化融合专业人 才培训等10个专项工程。 工业和信息化部部长李毅中于2009 年11月明确表示中国将加强对工业化和 信息化融合的资金扶持力度，继续从企 业、行业、区域三个层面推进“两化” 融合。从信息化带动工业化，到信息化 与工业化的融合，体现了中国政府将大 力支持制造业的信息化建设。 IDC预测制造企业和制造业信息化 厂商2010年将迎来新的机遇。IT厂商尤 其要关注8个两化融合试验区的“1010 工程”涉及的子行业中的国有大中型企 业。 预测2：政府全力推进中西部大开发和 东北老工业基地振兴战略，两地区制造 企业信息化水平有望提升 2009年，政府对实施西部大开发、 东北老工业基地振兴和中部地区崛起战 略高度重视，引导金融机构加大信贷投 放，中西部和东北地区制造业升级效果 显著。此外，中西部和东北地区已经制 定了切实可行的政策，发挥政策效应， 借金融危机之机更好地搭建承接制造业 转移的平台，并有效引导产业集聚。 随着中央政府和中西部以及东北地 方政府的合力促发展政策的落实，沿海 制造业将加速转入，当地制造业产业结 构升级、外资投资升温。成都、武汉、 西安、重庆、沈阳、长春等一批中西部 和东北核心城市在2010年将步入快速发 展期。 IDC预测，2010年中西部和东北地 区大中型国有工业企业将获得中央和地 方政府更多的资金和政策支持，以进行 产业升级改造，ERP、MES、PLM等基 本的信息化应用将得以深化。此外，中 西部和东北各经济开发区和高新工业园 大型工业项目的上马和诸多制造企业落 户，将带来可观的ICT基础设施和服务 的需求。
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预测3：大中型制造企业重视应用系统 的深化应用和集成，小型和成长型制造 企业青睐SaaS 金融危机的余波使得大型制造企 业的信息化投资，主要是硬件投资，相 对谨慎。IDC预测，深化应用已建的信 息系统和加强各应用系统的整合将成为 企业2010年的工作重点。这主要是根 据应用的进展继续实施二期工程、三期 工程，同时将加大对软件维护服务的支 出，以确保信息化实施的效益。已建的 ERP、PLM、MES、SCM各系统的整合 预计也将成为2010年大型制造企业信息 化工作的重点。 小型和成长型制造企业是受金融危 机影响最大的群体，因此企业信息化支 出受影响也较大。2009年随着一些市 场运作不成功的SaaS厂商陆续退出市 场，金蝶友商、用友伟库、阿里软件等 市场运作比较好的厂商加大了对市场的 投入，中国SaaS产业链基本形成，整 体用户规模增长显著。IDC预测，随着 用户前端体验的提升、信息安全部署更 加成熟、以及虚拟化技术的实施使用成 本不断降低，SaaS在小型和成长型制 造企业的普及率持续提升这一趋势将在 2010年继续保持。 IDC认为，2010年制造业解决方案 供应商应该更加关注大型企业对于深化 应用已建信息系统的需求、以及加强各 应用系统的整合需求；SaaS厂商要通 过改善用户体验、降低使用费用等手段 积极把握小型和成长型制造企业的信息 化需求。 预测4：国内软件厂商全面进军高端 ERP市场 中国制造业高端ERP市场一直是被 如SAP、Oracle、QAD等跨国公司牢牢 掌控。但是2009年末，金蝶发布了高端 产品EAS7，用友U9面向天津地区客户 首次正式发布了U9新版V2.0，浪潮基于 SOA架构的GS 5.0产品也在2009年问 世。 IDC预测，随着2010年国内ERP 厂商大举进军高端ERP市场，国际
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中国IT制造行业市场发展预测
续
ERP软件巨头们也不得不针对国内制造 业市场采取更具竞争力的营销策略。中 国高端ERP市场竞争将更加激烈。 预测5：ERP与PDM融合型解决方案将 升温 随着2009年中国制造企业对产品研 发及创新需求的增加，PLM（产品生命 周期管理）软件市场也成为管理软件领 域增长较快的IT解决方案子市场之一。 2009年5月，用友软件发布公告，称以 698万元的价格收购重庆迈特科技有限 责任公司部分资产，并成立用友PLM事 业部，从而吹响了用友正式进军PLM领 域的号角。这也标志着主要ERP厂商开 始关注推出ERP和PDM（产品数据管 理）整合型解决方案。 ERP厂商进军PLM市场，可以建立 统一的产品数据平台，未来可以真正 建立ERP厂商自己的PLM与ERP、CRM （客户关系管理）、SCM（供应链管 理）一体化的企业整体信息化平台，形 成完整的离散制造企业信息化解决方 案，甚至还可以向流程行业推广PLM应 用。 IDC预测，由于用友的示范效应， 2010年更多的ERP厂商将更加青睐客 户经营策略，通过研发和兼并收购推出 ERP和PDM整合型解决方案，尤其是面 向业务流程相对简单的中小型企业。 预测6：中国CAD市场或将掀起价格 战，渠道商面临洗牌 2009年10月Autodesk这一全球二 维CAD市场巨头宣布2009年10月14日 至2010年1月22日将在中国大陆市场实
施“设计?飞越2010用户回馈计划”。 该计划期间，Autodesk将把其包括 AutoCAD2010版在内的几款最新产品 的价格骤然调低80%进行大规模促销。 此次价格激励政策的力度之大，是前所 未有的。 IDC预测Autodesk的大幅降价将对 整个中国CAD市场形成巨大的冲击。 对于Autodesk的竞争对手，尤其是基 于Intellicad平台的产品提供商，例如 中望、浩辰等，将是一个严峻的挑战。 2010年中国CAD市场或将掀起史无前 例的白热化的降价狂潮，CAD渠道商也 将面临洗牌重组的命运。 预测7：基于Knowledge-ware的数字 化设计和仿真解决方案将成为CAE市场 最大的搅局者 起源于瑞典高校的Modelica建模与 仿真技术随着2006年达索的加入，加 快了产业化进程。作为针对复杂系统物 理建模提出来的一种面向对象、非因果 且支持多领域统一建模的语言规范，它 可以实现机械、电子、电气、控制、液 压、热学、电力或者面向过程的复杂物 理系统的统一建模语言。Modelica使数 字化设计方法直接面向工程技术人员， 屏蔽了复杂的IT基础计算平台，首次引 入了Knowledge-ware （知识件）和工 程建模仿真模型库的概念，是一个极大 的创新。 IDC预测，2010年随着Modelica联 盟在全球CAE市场的进一步壮大，以及 中国国内如武汉天喻和苏州通元等PLM 厂商的基于Modelica的解决方案的日渐 成熟和应用案例的增多，基于知识件和 模型库的数字化设计和仿真解决方案将 主要在离散制造行业，如汽车、工程机 械、航天和军工CAE市场有所突破。 预测8： MES市场将全面复苏，整体市 场集中度将有所提升 2008年下半年开始的国际金融危 机对中国钢铁、汽车、化工等MES（生 产制造执行系统）普及率较高的行业产 生了极大的影响，影响一直贯穿了整个 2009年。随着十大行业振兴方案出台， 以汽车行业为主的离散制造业复苏带来
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的制造企业刚性需求提升，以及从计 划到执行的断层问题愈发受到企业的重 视。IDC预测，2010年中国MES市场将 实现缓慢增长。 此外从厂商竞争状况来看，随着 ERP厂商向下层领域逐渐渗透，自动化 企业向上层扩充实力。中国整体MES市 场集中度将有所提升。西门子、宝信、 石化盈科、浙大中控、明基逐鹿等领先 厂商在2010年有望提升市场份额。 预测9：3G助推制造业移动信息化和 M2M应用部署加速 2009年，三大运营商3G核心网的 基础建设基本完成，网络覆盖率大幅提 升。此外，2009年8月国务院总理温家 宝在无锡考察传感网产业发展时明确指 示要大力发展互联网产业。这些都为制 造业移动信息化和M2M应用部署提供了 良好的技术和政策支持。 IDC预测，2010年制造企业如移动 企业应用和办公服务、实时供应链和物 流管理、IP监控、维修调度、客户关怀 等领域的移动信息化和M2M应用部署的 案例，将由于3G网络的到位而不断增 多。 预测10：绿色制造和合规管理催生制造 业信息化新应用 由于中国政府大力促进节能减排、 制造业环保和合规，中国制造企业，尤 其是大型龙头企业，越来越关注节能、 环保，这也促成了绿色设计、绿色制 造、绿色供应链等相关技术在2009年的 发展。此外，2009年美国和欧盟都对进 口产品提出了日益严厉的环保和合规要 求。 IDC预测，LCA（Life Cycle Assessment，产品全生命周期评估） 技术，对碳排放的评估软件等帮助企业 检测和通过美国、欧盟以及中国国内相 关法律法规的新型应用软件系统，将在 2010年中国大型制造企业得到初步应 用。
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As the World's Largest Exporting Country, China Could Face Trade Barriers
中国成第一大出口国可能招致贸易壁垒 英国《金融时报》2月21日发表署 名评论文章称，中国超越德国成为世界 第一大出口国，可能会招致更多的贸易 壁垒。文章认为，出口总值第一并没有 太大意义。真正值得关注的是出口产品 的构成和附加值的多少。而中国出口仍 然以加工贸易和贴牌生产为主，出口附 加值较低。因此，成为第一大出口国， 对于中国出口商意味着更严峻的外贸形 势。根据WTO的数据，2008年世界上 34%的反倾销案是针对中国发起的。 文章指出，目前美国和欧盟频繁对 中国产品发起反倾销调查，并征收惩罚 性关税。对此，欧美主流经济学界已经 出现了更多赞同贸易保护的观点。比如 诺贝尔经济学奖得主保罗?克鲁格曼在 《纽约时报》发表文章称，中国的重商 主义导致的出口盈余损害了全世界的利 益，而且这种政策是掠夺性的。某些主 流经济学家的观点为欧美现行的贸易保 护主义政策提供了理论依据。而中国会 像1980年代的日本一样，面临更多的贸 易壁垒。而这样的情况也会给世界经济 复苏带来严重的负面影响。 文章建议，为应对目前贸易保护 主义升温的局面，中国应当调整经济结 构，并保证资源的合理和有效配置，减 少出口补贴，确保出口和内需的平衡。 此外，中国应将外汇储备多元化，努力 将其转化为资源和大宗商品。同时，加 快资本输出，保证经常项目和资本项目 账户的平衡，从而使得国际收支保持平 衡。 文章最后强调，对于所谓主流经济 学家的观点，中国要敢于进行批驳。
补充阅读： 中国出口产品遭多国围堵 外贸面临巨大 挑战 专家认为，今年的贸易摩擦将会延 续，给复苏仍不强劲的中国外贸带来巨 大挑战。 日前，韩国国家植物检疫局近日 称，将从2月23日起，以中国属于香蕉 穿孔线虫疫区为名，对中国广东、广 西、海南三省区出口的生姜、马铃薯等 各类植物实行禁运，相关专家认为此举 96
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有借技术壁垒手段对中国农产品实施禁 运的嫌疑。 而在刚刚过去的虎年春节假期中， 美国、欧盟、阿根廷等国相继对中国油 井钻管、铜版纸、三聚氰胺等产品发起 反倾销调查，贸易保护措施可谓再次密 集“发威”。专家表示，2010年中国仍 会面临严峻的贸易保护环境，除美国之 外，来自欧盟国家和发展中国家的贸易 保护措施也值得警惕。在全球经济复苏 尚未稳固的背景下，又遭遇贸易保护主 义的全球围堵，对于复苏仍不强劲的中 国外贸来说，无疑是个巨大的挑战。 进入2月以来，从美国对中国产礼 品盒与丝带征收高额反倾销税开始，我 国就频频遭受来自不同国家的贸易救济 措施。当地时间2月19日，美国国际贸 易委员会发布初裁公告，称来自中国的 油井钻杆在美国构成倾销。2月18日， 欧委会对原产于或进口自中国的铜版纸 发起反倾销调查，而就在此前一天，欧 委会刚刚发布决定对产自中国的三聚氰 胺发起反倾销调查的公告。 除了发达国家之外，发展中国家也 接连向中国发难，中国外贸正遭遇全球 围堵。阿根廷日前发表公告称对中国西 服、套装等产品进行反倾销立案调查， 对原产于中国的手动高速钢直锯片启动 反倾销调查；墨西哥经济部决定继续对 原产于中国的高碳锰铁征收21%为期五 年的反倾销税；哥伦比亚对中国打汁机 反倾销案做出初裁，决定对原产于中国 的打汁机征收临时反倾销税。 “目前全球经济复苏仍不明朗，是 中国外贸遭遇全球围堵的根源所在。” 中国人民大学经济学院教授王晋斌在接 受采访时指出，中国出口虽然已经连续 几个月正增长，但美元贬值所导致的人 民币汇率走低以及政策的强力刺激都对 危机背景下提振中国出口发挥了一定的 作用，2010年中国外贸复苏的态势仍
说，是个巨大的挑战。 王晋斌进一步分析指出，2010年中 国面临的贸易摩擦形势仍会很严峻，尤 其是来自欧盟国家的贸易保护措施值得 警惕。原因在于：相比起美国，欧盟国 家承受外部赤字的能力更差，就业压力 更大，经济不平衡问题严重，货币政策 的作用非常有限。另一方面近两年中国 经济快速崛起，出口也超过德国成为全 球第一，这都让欧盟国家感到不小的压 力。因此2010年欧盟必会持续要求人民 币升值并实施各种反倾销、反补贴措施 以降低贸易逆差。 相对美国、欧盟等热衷于调查我 国产品的发达经济体，经济危机让发展 中国家对贸易救济调查的使用也越来越 频繁。印度、巴西、阿根廷、俄罗斯等 经济体对我国的贸易壁垒也越来越高， 涉及产品越来越多，涉案金额也越来越 高。据世贸组织统计，在阿根廷发起的 反倾销调查中有1/4针对中国产品。印 度近年来对我国反倾销调查立案数量已 经超过欧美，占同期所有WTO成员对我 国反倾销调查案件总数的1/5。 就此，对外经贸大学中国WTO研 究院副院长屠新泉在接受采访时分析指 出，在全球经济逐渐恢复的过程中，与 中国贸易结构相似度很高的发展中国家 一定会使出各种手段争夺有限的外部需 求市场，贸易摩擦在所难免。中国的钢 铁、化工、轻工业产品等顺周期行业和 低附加值行业将会受到较大影响。 “今年的贸易摩擦仍会延续，贸 易救济案件金额大、影响大的特点仍将 存在。”中国社会科学院世界经济与政 治研究所国际贸易研究室主任宋泓也表 示，遭受贸易救济调查的中国企业面临 剧烈冲击，贸易摩擦对中国外贸恢复带 来很大不确定性。不过他相对乐观地认 为，考虑到全球经济形势总体处于恢复 态势，今年贸易摩擦总体应该不会继续
未见强劲，来自多个国家、涉及多个 产业的贸易保护主义是非常大的不确定 因素。在全球经济复苏尚未明朗的背景 下，又遭遇贸易保护主义的全球围堵， 无疑对于复苏仍不稳固的中国外贸来
恶化，数量上应该基本同去年持平。
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REMAX & PAPERWORLD 2010: Through the Eyes of a Trade Show Producer
耗材展与文具展结合，走出耗材行业新出路 ——Paperworld & Remax 2010展览现场报道 1月30日，德国,法兰克福，当地 严寒的气温伴着大雪，欧洲最大的办 公纸张、文具类展览Paperwold 2010 在Messe frankfurt展馆开幕，为期四 天，吸引了来自世界各地的展商和观 众。与Paperwold同期开幕的还有通用 耗材欧洲展览会REMAX 2010。在Hall 4.0的展馆，REMAX同PAPERWORLD
IMAGING的展商约200家企业同台展 出，展出项目从以夏普为代表的复印机 厂商、到原装产品的分销商、再生产品 的制造商如深圳鹏博、耗材零部件厂商 到以OCP为代表的原材料供应商的产 品，覆盖了影像产业链的大部分环节。 本次REMAX与PAPERWORLD的 联合影像展馆中，再生领域的企业约 120家，比往年 的再生展商数量 有所减少。但 也出现了一些 Paperworld领域 新的展商如APP 及再生行业新兴 的企业如台湾 Cartridge Web等 盛装亮相。 由于各文具 展馆同影像馆的 观众可以自由访 问任一展馆，这 给耗材行业的墨
盒及硒鼓类的成品厂商带来更宽领域的 买家，也可以让更多的客人感受到再生 耗材的影响力。相比于成品厂商对本次 展览的欢迎程度,配件企业侧表现相对较 小的热情，部分代表性的配件厂家今年 缺席了本次展览。 举办方日前宣布， Paperworld与 Remax将再次携手于2011年1月29—2 月1号在同一展馆开展同一主题的展览 会。 RechargeAsia Magazine（亚洲 再生业杂志）作为本次展览的参展商， 出席了本次展览。在欧洲市场推出的亚 洲再生业杂志，深受欧洲的买家亲睐。 同步推出的2010中东-东南亚办公耗材 展(雅加达,印度尼西亚)，以假日巴厘岛 旅游、与东南亚最大的IT电脑展同馆展 出为特色，吸引了广大参展及观众的目 光。现场有近20家企业直接预定展位， 数百名注册观众将前往印尼商务、旅 游。 本刊法兰克福报道
A Diagnosis of China's Office Consumables Market
办公再生耗材市场剖析 郑西振 在打造资源节约型、环境友好型 社会的大力推动下，节约资源、减少 环境污染的绿色办公理念深入人心， 促使我国的办公耗材的再生业得到了快 速发展。据有关协会报道资料显示，全 球的再生墨粉卡盒组件和再生喷墨墨 （水）盒年销售额比原装产品增值率大 得多，市场有2003年约70亿美元增长 到2007年的110亿美元，年复合率增长 了12%，而原装产品才增长了4%，再 生环保产品的增长速度令人瞩目。再生
迅速，可谓“飞速发展”。据不完全统 计，2006年共计再生墨粉卡盒组件约 2700万个左右，再生喷墨（水)盒6000 万个左右。同时再生耗材年增长率达 到28%左右。然而再生品约85%以上 都进入国外市场，国内市场只占到15% 左右，真是少得可怜。另外，目前像充 电辊、显影磁辊、有机光导体、刮板、 转印辊等很少再生，然而随着再生墨粉 卡盒组件业的发展，随着节资、环保的 深入，这些零配件再生将会很快开展起
我们应该澄清目前国内耗材市场上出 现的几种称谓。办公耗材业国内开展 生产的时间较晚，欧美等发达国家早在 上世纪九十年代就开展办公耗材的新品 及再生制造，并且在办公耗材市场上占 有率达到70%左右。有的产品甚至达到 90%。欧美国家把办公耗材市场上的耗 材产品分为原装（OEM）产品和兼容 （aftermarket）产品两大类，又把兼容 产品分为新品（new manufacture） 和 再生品（remanufacture)。这样的分类
办公耗材在欧美等发达国家早就形成了 气候，在美国再生墨粉（水）卡盒组 件的市场占有率达到67.3%左右。大大 超过了原装产品。而我国近年来的兼容 新品耗材和兼容再生耗材的发展也相当
来，而且也会给国家和企业带来丰厚的 效益。
和称谓是很科学的，也很准确。美国 专家称，原装产品一进入市场后，将 把所有新制造的 或再生的产品统称为 “aftermarket”产品。按照汉语的意 思，称为“兼容”是合适的。原装
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一、有关办公耗材的分类及定义 在进行再生耗材市场分析之前，
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RECHARGEasia
• MARCH 2010 • 99
GLOBAL FORUM / 全球论坛 RECHARGEasia
办公再生耗材市场剖析
续
产品的定义：有原制造厂商设计、制造 的产品。 兼容产品的定义：符合原装产品 性能和印品质量要求的代用品或替代品 （包括新品和再生品）。如某某墨粉适 用于HP2612激光打印机。 对我国目前业内广为传播的“通 用耗材”的称谓值得探讨。按照汉语的 意思来解释“通用”的话，“通用”的 含义是无论哪家的打印设备、无论是哪 个型号的机器，这种耗材都可以通用。 如：一种通用墨（水）盒不管是爱普生 还是惠普公司的喷墨打印机都应该装上 去就可以打出合格的印品，事实上这是 不可能的。因为喷墨打印机有的厂家是 热气泡式，有的是压电式的，墨盒结构 肯定是不一样的，因此是不能通用的。 如一种通用墨盒只能适用于某公司的 某个型号的机器的话，叫“通用”就没 有什么意义了。因此，“通用”耗材的 叫法应该更正。不能把“通用”和“兼 容”混为一谈。 二、再生耗材市场分析 1 .办公耗材应遵循的原则 目前全球倡导的“绿色办公”， 就是要做到办公场所尽量无污染。除了 其产品不含有毒有害物质外，在使用中 无影响人身健康的气体，、粉尘等排放 物；还做到减少对环境的危害。办公耗 材还应该做到“3R”。国外都在推行 “3R”原则，即Recycle(再循环）、 Refill（再填充）和Reuse（再使用）原 则。这对墨粉卡盒组件、喷墨墨（水） 盒以及光导鼓、充电辊、显影磁辊、刮 板、转印辊等都是适用的。应该大力推 广的，使用再生耗材不仅可以减少对环 境污染，而且可以节约资源、降低用户 和厂商的制造成本及消耗成本，真是一 举多得。 2.再生耗材业应避免二次污染 目前我国办公设备与耗材再制造 业已达上千家，真正形成规模的再制造 企业也就是数十家，90%以上的再生企 业属于中小企业，小作坊的企业也不 少，因此其制造厂房简陋、制造装配设 备落后，靠人的技能去再生，这不仅造 成工作场所污染，危害工作人员的身心
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健康，而且也丢弃了废旧零件和残留墨 粉；用水清洗，其污水也排放到地里或 污水河中，这不仅浪费了资源，而且进 一步污染了环境。这类再生企业的产品 质量没有保证，致使把废旧卡盒组件拆 解清洗后，填充墨粉后组装成卡盒组件 就进入市场了。用户购买后用不到多长 时间就丢弃，又造成了环境污染。就较 有规模的再生企业，虽然再生很规范， 质量能得到保证，但剔掉得不能再使用 的零部件和塑料壳也堆积如山，倒出来 的残留墨粉放入桶中无法处理，这必然 也造成环境污染。这都和打造资源节约 型、环境友好型社会是格格不入的。因 此，再生耗材业应该积极推动“3R”原 则，妥善处理不能再使用的零件和粉体 以及墨水，真正把再生企业建设成又节 资、又环保的绿色再生厂。 3.再生耗材市场质量良莠不齐 据有关杂志调查了解业内的生产 销售商及用户得知，再生耗材市场上的 产品质量良莠不齐，优质产品与劣质产 品占再生耗材市场上比例约20%左右， 其余属于可用产品，质量品位象个纺 锤形。优质再生耗材基本上都是由规模 大，实力强的企业生产的名牌产品，如 珠海的天威、纳思达、格力磁电、北京 莱盛、杨帆、瑞福特、上海的奥灵顿、 慕名等公司生产的；其性能和印品品质 都很优良，可与原装相媲美。劣质再生 耗材可能是一些个体户回收一些废旧的 耗材后经过简单的清整，注入劣质墨粉 （水）后，就销售到市场上，使性能与 印品品质根本达不到标准或用户的要 求。可谓害人又害己，赚了黑心钱，又 扰乱了市场，有关政府部门应该清查和 取缔它们，确保用户的合法权益。对于 大部分的可用再生耗材，生产商应该加 强管理、加大投入、严格工艺、提高零 部件的检测力度，选择优质的零配件和 填充优质的墨粉（水），把质量提高到 符合国家有关标准要求的水平上，使再 生耗材进入能与原装耗材竞争的领地。 4.再生耗材市场还缺乏活力 目前我国的兼容耗材（包括再生耗 材）的发展方兴未艾，已经成为全球的 办公耗材的生产基地，然而我国生产的 办公耗材90%左右都销售到世界各地，
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销到国内的办公耗材却少得可怜。据有 关资料报道，去年，办公兼容耗材中的 再生墨粉卡盒组件和墨（水）盒在国内 的市场销售量只占到市场份额的20%左 右。这是因为： （1）国内的民众包括有些行政工 作人员还没有强烈地环保意识的观念， 还没有体会到废旧办公设备与耗材任意 丢弃的危害，他们消费观念还没有进入 理性； （2）再生耗材的品牌效应欠佳， 众多用户由于长期以来形成的固有观 念，总认为再生耗材是假冒伪劣产品， 难于接受； （3）价低的再生耗材由于用户已 吃尽了价低质劣的苦头，因此一看到价 低的就认为这不是好东西，免得上当受 骗； （4）政府采购法实施条例中还没 有列入采购目录。 因此要使再生耗材市场蓬勃发展， 必须提高民众的接受能力，努力改善再 生耗材业的形象和关注度，提高再生耗 材的质优价廉的品牌效能；提高民众的 节资、环保意识的理念；大力宣传节资 环保的意义，节资环保与己息息相关； 政府机关应大力采用再生耗材，做广大 民众的榜样。 5.再生耗材市场散乱无序 目前的办公耗材市场杂乱无序， 价格混乱，假冒伪劣肆虐的局面没有 改观，甚至更加杂乱无章，质量低劣的 标签贴到再生耗材之上难于自拔，制 假、造假、以次充好，以再生充原装等 不正当经营使再生耗材名声低下。近年 来，质检机构查出不少造假墨粉（墨 水）卡盒组件的窝点，查封没收少则数 百个，多则数千个废旧墨粉卡盒组件的 事件时有发生，更给再生耗材品牌抹了 “黑”。另外，再生耗材又直接受到国 外原装厂商的挤压，又面临着业内的无 序价格竞争，使再生耗材步履维艰。例 如兼容墨盒的品牌多如牛毛，有名声的 墨盒品牌像天威、格之格、格力、麦普 等兼容墨盒都是有实力、有自主知识 产权的生产厂商，产品与原装质量不 相上下，而有些兼容耗材厂商为了在 市场竞争中站住脚跟，竟卑劣地对产
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品采用“偷梁换柱”的手法，收购原装 废旧墨盒填充墨水，并贴上自己的品牌 标签，以达到先于对手上市场的目的， 争创市场份额。这样市场状况对国家、 对企业、对用户都是有害的，政府有关 部门、有关协会、有关企业应该联合起 来打击假冒伪劣的行为，治理净化办公 耗材市场，使办公耗材市场走上规范化 的道路。协会应大力宣传有自主知识产 权、有创新、产品质量优异的产品及企 业，将制假、造假、以次充好、质量低 劣的产品和厂商曝光于光天化日之下， 有关部门给与严厉的打击和惩罚，同 时，原装企业也应该参与到正常的竞争 中，不要人为地制造一些像“芯片”之 类的东西搞垄断。国外公司享受了国民 待遇，就不应该在中国搞垄断的特殊做 法，应该制定反垄断法来扼制“垄断行 为”。这样，办公耗材市场才能走上正 轨，使之健康有序地发展。 6.再生耗材市场应扩大再生品的种 类 当前办公耗材市场上，再生耗材 的种类还只局限于废旧墨粉卡盒组件、 墨（水）盒的再生制造，还有不少可以 进行再生、再使用的产品，如废旧墨粉 卡盒组件再生后，废旧墨粉卡盒组件里 的光导鼓、充电辊、磁辊等拆解后， 有的零件仍可以再使用，就可以装进再 生的卡盒组件中继续使用，但对某些零 件已经损坏不能再使用，就应该把它们 进行再制造。如磁辊的套筒表面划伤或 外表层磨损不能使用时，就可以把套筒 拆下来进行喷涂一层膜或再加工喷砂， 检验合格后就可以再使用了，像光导 鼓、充电辊等都可以回收再生继续进行 使用。在废旧墨粉卡盒组件大量被淘汰 的情况下，像光导鼓、充电辊、磁辊、 刮板等零部件也将被更换下来，如果不 进行再生，随意丢弃，这不仅浪费了大 量资源，而且给人类生存空间造成重大 污染，对国对民都是不利的。因此，今 后应该扩大再生的领域，求得更大的效 益，也为资源节约型、环境友好型社会 建设做出贡献。 7.再生耗材市场竞争会更加激烈， 但最终取胜者肯定是再生耗材产业 再生耗材由于价格低、质量与原
装产品不相上下，它又是一种绿色环 保产品，因此得到了国内外（尤其是国 外）众多用户的青睐，每年中国产的再 生（兼容）耗材90%以上都销售到世界 各国，中国已成为世界上制造办公兼容 耗材、再生耗材的基地。从经济上看， 随着市场销售额的不断扩大，直接影响 了原装耗材厂商的利益。由于整机的价 格非常透明，靠卖整机已经是无利可图 了，只有通过销售原装耗材去取得巨大 的利润的时机已一去不复返了。这必然 刺痛了原装厂商的要害，因此原装厂商 一是采取降价策略；二是采取加芯片的 手段来垄断原装耗材的销售；三是投放 重弹，起诉再生耗材业侵犯知识产权， 从根本上挖你的祖坟。这一次爱普生在 美国对337调查中，纳思达败诉，对我 国的耗材业是个重创，国产用于爱普生 的墨（水）盒不允许到美国市场上销 售，这实际上是在更高领域的竞争。未 来，原装厂商的打压将会继续下去，虽 然原装厂商已无法在法理上狙击再生耗 材厂商进行再制造，但他们依然会保持 打压策略，设置专利壁垒或者增加再生 难度成为他们对待再生耗材厂商的备定 方案。然而，再生耗材产业也将采取强 硬的措施，改变策略，实施一次比一次 更强的狙击，直到再生耗材业形成从抗 拒到正面主动反击，取得常规性竞争， 进一步扩大再生耗材的市场份额。 再生耗材厂商应把自主创新立为企 业发展的战略。在再生耗材制造上，只 能智取，不能强守，要突破照抄照搬的 模仿模式，设计制造出具有自主知识产 权的兼容产品，在质优价廉的前提下， 再生耗材厂商肯定在竞争中立于不败之 地。例如墨粉卡盒组件或墨（水）盒芯 片应采用创新，避开原装品的芯片专 利，中国造的墨(水）盒或墨粉卡盒组 件将会流通于世界各地，以质优价廉的 优势定会畅通无阻。 再生耗材要想占据市场的主导地 位，在激烈的竞争中更加挺立，还应该 狙击假冒伪劣竞争对手的再生耗材进入 市场。大中型再生耗材厂商应采取引 导、收购、重组的策略，进行资源整合 产业链建设，把条件差、实力弱的再生 小企业团结在自己的周围，成为自己的
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子公司或产业链公司，使他们没有制 假、造假的机会，这是主动的一面；另 外与政府、协会联合起来，进行打假活 动，是假冒伪劣产品逐步在市场上消 失。同时，再生耗材厂商要技术创新， 提升产品质量、加强自有知识产权的建 立与保持走持续发展道路；还要重视终 端建设、拓展零售渠道，注重市场细 分，满足不同群体用户的需求。， 为了创造平等竞争的环境，政府有 关部门应该制定“反垄断法”、“反倾 销法”，进一步规范原装厂商搞垄断、 搞倾销的行为，使原装厂商的垄断欲图 受到法律的约束。再生耗材厂商要学会 运用这些法律法规来保护自己的利益。 总之，办公耗材最终取得市场的主 流地位是历史发展的必然趋势，使民众 的需求所决定的，是不以原装耗材厂商 的垄断意志为转移，是不以假冒伪劣的 猖狂态势而改变的，假冒伪劣办公耗材 是没有出路的，一定会走向死亡的。原 装耗材厂商与兼容再生耗材厂商应该是 相辅相成的，办公兼容、再生耗材厂商 作为依附于原装耗材厂商的经济体，与 原装耗材厂商既是竞争关系，又是共同 发展的适应关系。原装耗材厂商与再生 耗材厂商应本着优势互补，互惠互利的 原则，进行和谐的互助合作，在办公耗 材业发展道路上，实现无限地共赢。
Note: If you have any question about the remanufacturin g technology or if you have oth er puzzles you nee d to sol ve, yo u ma y con tac t Re cha rge As ia M ag az ine for more help. We als o welcome you to sha re yo ur ex pe rie nce an d remanufacturing tip s.
Email: news@rechar geasia.com 如果您有任何关于 再生方面的 技术问题,您可以联系 我们，获 得帮助。我们也将 非常高兴的 与您一起分享您关 于打印耗材 再生方面的经验和 心得。
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An Analysis of Trends in the Wide Format Printing Market
透析大幅喷墨印刷趋势 从1884年美国人C·H·Richard 发明雾墨印刷算起，喷墨印刷至今已经 走过120多年的历史，但真正作为一种 具有实用性的印刷手段，却还不到50年 时间，而大幅面喷墨印刷更是近年来的 事情。喷墨印刷作为一种无接触、无压 力、无印版的印刷技术，可与电子计算 机、网络等相链接，能够实现个性化、 可变信息印刷。 在市场经济越来越成为一种吸引眼 球经济的今天，几乎可以完美实现以往 从未有过的所有画面梦想的大幅面喷墨 印刷一经问世，立即受到广告传媒、商 业界甚至世俗婚丧庆典的追捧。就仅仅 开发婚丧庆典市场，以13亿人为基数， 那已经是怎样一个巨大的市场了！更别 说其他各种需求层次的市场。这些市场 是以往印刷从未进入过的市场，也是以 往消费者想也没有想过的事情，是真正 的潜力市场。 有这样极具潜力的市场做底，凭借 技术工艺日臻完善、成本逐渐降低、材 质日益多样化的大幅面喷墨印刷，冰河 期冰层之下焕发出春的气息的大好时机 吗？ 大幅面喷墨印刷：冬春交替中的严峻考 验与冰层下萌生的绿意 当然，我们心底的发展规划、美好 愿景与目前的市场现实之间尚有一定差 距。 我国经济长期高速发展，已经面 临如何和谐发展的瓶颈期。经济发展后 劲依然强劲，人民生活水平提升速度依 然较快，但面临的环境问题、消费层次 差距拉大等问题更为突出，体现在消费 心态上，张扬与粗放、排场与挑剔、铺 张与精致、讲究与含蓄、低端消费与高 端台面等等，在时尚与传统中扭曲，在 难以相容中杂糅，专家眼中认为可以风 行的也许四处碰壁，无人问津，而在专 家眼中嗤之以鼻的却恰恰能大行其道。 不同的消费层次，不同的生产、营销运 作方式，目前在许多领域都存在这种困 惑。 这让我深思一个问题，就是消费
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层次问题。高水准、专业水平固然没 错，高端起步也没错，只要你瞄准的是 那个市场、定位的是那个市场，并且有 能力进占那个市场。但任何一个市场都 有一个容量问题，如果大家都瞄准那个 市场，都挤那个市场，最终总会有退出 者，这些退出者，有可能就得用这些高 端的设备极不情愿地去服务低端市场， 但往往由于放不下身段，更不甘于用那 样高端的设备在低端市场拼杀，而且由 于成本的关系，也可能没办法在低端市 场“混迹”，最终反而没有那些草根出 身的经营者一开始就以低端设备、低端 价位四处搏杀经营得好。在大幅面喷墨 印刷市场，同样存在这个问题，而且由 于大幅面喷墨印刷除了商界、广告传 媒，可能要直接面对更多的终端消费 者，这方面的困惑，对于我们曾经在专 业印刷领域过年拼杀的企业来讲会更 多。如果计划进军这一领域，应及早有 充足的心理准备，更要有精心的市场选 择与定位。 也正由于这些困扰，当极具潜力 的市场正待开发之际，有的从业者已经 发出不同的声音，如跟上金融海啸也在 惊呼“喷绘制作业的冬天”。当然，这 些业者所列举的也是事实，但如果换一 个视角，这些难题也许还是有破解之道 的。如：人工成本的增加，随着员工 工龄增加，工资不断增加，那么，如果 除了核心成员、熟练员工之外，如果按
印刷发展大趋势同步，搭建了很好的技 术平台，在技术、市场等方面凸现出独 特的竞争优势。数码技术、网络传输技 术以及基于其上的完整的信息资产，使 大幅面喷墨印刷依靠完整的信息描述 可以实现信息资产的增值；借助一次加 工、多种输出技术，使得喷墨印刷技术 在使用、整合、修改客户自带（网络传 输等）电子文件方面十分便捷，同时也 有利于喷墨中制作的电子文件保存、检 索、发布、再利用，并可利用基于数据 库排版的可变数据出版、印刷、发布技 术，开辟满足个性化需求以及信息增值 服务的要求；如果将这种快速、按需、 可变、个性化的数码印刷系统搭载在广 域互联网平台上，就可构成了信息时代 印刷业的基础设施，确保信息消费者由 被动消费向主动消费转变，在喷墨印刷 的电子商务方面开辟新的业务渠道。 另一方面，大幅面喷墨印刷的确开 辟了以往无与伦比的广阔应用领域。据 专家评估，世界上75%的以上的活件都 将更适合喷墨印刷，因此，喷墨印刷将 不再是传统印刷的补充，无论在印刷还 是工业应用领域，喷墨印刷都有望继胶 印、凹印、柔印、丝网印刷之后成为又 一种主流印刷方式。 这是因为喷墨印刷已经具备适应 信息时代印刷方式的特质。依靠全数字 化印刷技术，完全脱离了传统印刷工艺 的繁琐程序，对色彩叠印及陷印的要求
照市场人力成本，降低多数员工的人力 成本，有无可能？选择合适的经营店面 作为业务窗口，借助网络传输客户确认 了的制作文件，将制作场地转移到更为 低廉的地段以减缩临街经营场地面积而 降低成本是否可行？服务成本增加，客 户越来越挑剔，不但对喷绘质量，对于 相关附加服务如送货上门等，必须将服 务做到令客户十分满意。但这类客户只 是市场的一端，有没有考虑在与设备更 新、适当引进国产、低端设备统筹兼顾 的前提下，为适度开发另外一端的市场 创造条件？ 大幅面喷墨印刷一经面世，即与 信息时代的最新技术手段融为一体，与
不高，无需考虑套准精度，作业准备时 间短，对市场反应快速，作业生产周期 短，有能力以非常高的时间效率和成本 效率完成数字样张和短版作业的生产； 能够实现可变数据印刷和定制印刷，图 像信息可以随时改变，能满足用户的短 版印刷活件以及个性化印刷的相册、产 品说明、资料、试销产品、包装样品等 印件生产需求；一张起印，减少浪费， 印刷服务更灵活，超短版更具竞争优 势；数字化特征更便于引入数字资产管 理、自动化工作流程及色彩管理等数字 集成技术；借助网络传输可提供远程印 刷服务、异地印刷，特别适合跨地区连 锁经营，便于以优惠的价格集中采购设
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备、耗材，定制设备维护、人员培训、 耗材配送等服务；非接触印刷技术更便 于在多种承印材料上轻松完成印刷作 业；利用数字卷筒纸喷墨印刷设备可不 受纸张长度限制，能实现超大幅面、全 景式作品的复制。 目前，宽幅数字印刷技术、多样的 喷墨印刷油墨，已经发展到可符合多数 介质类型的印制要求，从简单的纸张到 陈列品一直到终端应用中可能超出常规 印刷品范围的独特承印材料几乎无所不 包；而随着宽幅数字印刷领域可获得的 选项范围越来越大，以及几乎囊括从简 单的低端印刷到复杂精致的高端印刷的 所有领域，使得宽幅数字印刷在图像艺 术竞技舞台上的道路已经远远超出了标 牌制作和海报印刷等领域，延伸到印刷 技术从未涉足的许多不同的领域，如建 筑物内部装饰、戏院背景、各种规格的 展板等。 大幅面喷墨印刷：市场唱响，消费畅享
大幅面喷墨印刷闯入的市场领域， 已经远远越出以往任何一种印刷方式所 开辟的疆界。 如在印刷行业中的打样环节，大 幅面喷墨打印机的效果已经非常接近印 刷效果且很稳定，业界已经在多数情况 下利用这种方式代替传统打样方式（如 胶印制版打样、热转移打样、激光打样 等）完成印前输出校样；相比于传统的 印刷/打样产品，随着喷墨技术的不断改 进，大幅面彩色喷墨打印机速度和打印 效果在不断提高，能够满足印刷中追样 要求，更由于这种打样方式摆脱了传统 打样中的人为因素，各种数据可控性、 可记录、可重复性强，印刷效果稳定， 打样工艺流程短，成本较低且无需拼大 版，编辑后可直接出样，打样灵活、快 速，利于缩短编辑校样的周期，设备占 地面积小，资金投入少，不少出版社也 都以这种方式输出校样，供校对、评估 装帧效果、评价文稿等使用。 在包装装潢印刷领域，由于喷墨
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印刷与基材无关，因此几乎适用于任何 包装，更由于大幅面喷墨印刷超出常规 的印刷规格，在大型包装领域更具无与 伦比的竞争优势；大型海报、车身广告 等各个领域的市场也呈现迅速增长的态 势；以独特优势，进入室内装饰，可在 天花板、防火板、铝塑板、密度板、石 材、陶瓷、玻璃、门、镜子等各种装饰 材料表面直接喷印特制的个性化图案， 使其成为许多人梦幻家园的一部分，既 满足个性化装修创意的需求，也能为建 筑装饰公司以及与这些公司联营/提供专 业化服务的印刷公司、设计人员带来可 观的经济效益。 随着自动化楼宇、现代化建筑以 及精密仪器仪表设计的日益复杂，需要 设计图纸的图层也更多、更复杂，仅仅 是出于彻底解放手工制图在效率方面的 束缚、提高工作效率的目的，以计算机 CAD辅助工程设计为主要代表的工程 大幅面制图喷绘已经得到极为广泛的应 用。
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透析大幅喷墨印刷趋势
续
GIS地理信息是最基础的信息，虽 然原始数据可以通过电脑或投影进行显 示，但是纸质图的直观性可以为国家科 研机构、决策机构、百姓生活等带来更 多的便利性，特别是要对距离间隔较远 的对象做对比分析时，大幅面纸质图纸 更具有难以替代的优势，因此，以各类 设计单位、研究机构、军事部门等为 主的GIS地理信息系统应用开发技术领 域的大幅面喷绘打印应用也极具发展前 景。 在影像输出领域，传统摄影方式仅 在某些专业领域仍然发挥作用，已经基 本退出普通百姓的生活，取而代之的是 新兴的数码影像，随着喷墨技术，尤其 是大幅面喷墨技术精度的提高与完善， 已经完全能够满足影楼大幅面照片、广 告传媒公司等大幅面海报类宣传品对优 异的色彩还原力和丰富的色彩层次表现 力的要求，包括室内外大幅面招牌海 报、广告、装潢装饰、影楼大幅面高精 度照片等已经开始广泛采用大幅面喷墨 技术，并且，针对个人摄影爱好者、摄 影师、艺术家及影楼用户等的不同需求 和个性化要求，新的技术与产品还在不 断涌现。 实现各类艺术品在不同材质上的 完美再现。艺术品应以各种形式再现， 以便最大限度地发挥艺术的感染力。以 油画为例，可以在卷装介质如帆布上完 美再现艺术品，而后加以装裱；而再加 上传统的上光步骤，甚至可以与原作媲 美。以木头为例，在吸墨性强的木板上 喷墨印刷可以获得柔和的图像，如果预 先喷一层白墨再喷彩色墨，那么色彩就 会更为鲜明细致；还可以通过印后加工 （如上光等），更能增加对比度及光泽 度等特殊效果。 以壁画为例，壁画会随着时间渐渐 褪色以至湮灭，如通过对壁画原作数码 照片资料进行处理，使之完全忠实于原 貌，而后直接在石头、墙壁或其他任何 计划采用的材质上使用UV油墨喷墨复 制这些即将消失的艺术品，将可使后人 有机会在未来几个世纪内继续鉴赏并被 这些艺术品的独特魅力所征服，如在布 质等材质上复制，则可以很方便地用于 展览等用途。再如在陶瓷、木制品表面
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直接喷印图案，替代手工绘画、网印等 工艺，这些产品再经后期处理，将表现 出独特的耐磨、耐水、耐温差、耐辐射 等特性，既可满足不同环境下的特殊要 求，又具有很强的艺术再现表现力和感 染力。 用于个性化、特殊效果的展品制 作。如，时尚店的个性横幅/展品，除了 多姿多彩的横幅外，一些独特效果的黑 白横幅也是时尚业常用的，包括传统印 刷和以往的喷墨印刷，都无法完美解决 这类印刷品在黑白印刷中，印刷高密度 黑色而又能保证中性色彩的再现，并保 留所有阴影层次中的印刷问题（如干燥 时间、印墨覆盖等），新的喷墨印刷技 术应用白墨印刷在黑底上印刷，就能使 这些问题迎刃而解了，并能完美展现阴 影的细节和灰平衡； 在透明材料上印上不同透明度的 白墨，应用于背光式印刷品印刷，则能 使不同背光亮度的色彩达到最佳观赏效 果，解决了普通印刷品受到背面照明时 色彩变淡的问题；用于个性化时尚小 品的印刷，如在DVD及CD表面进行个 性化印刷，用于派发的宣传品、艺术品 专辑、唱片样本等印刷，再如在未经处 理的卡纸上印刷出细微的笔触，甚至可 以通过印刷白色增加印刷品的魅力，或 者为确保耐磨力而特意在纸张背面进行 印刷，使聚会、邮件等的小玩意与众不 同，独具个性印记；直接在玻璃等个人 物品或馈赠礼品上喷印各种保留手工绘 画印记的图案，既代替了手工绘画的辛 劳，又具有手工绘画的风格和温馨等。 创新标牌、展板制作工艺。替代 网印、腐蚀、贴膜等传统标牌制作工 艺，直接在各种硬质标牌材料表面喷印 图案，既减少工序，降低成本，又增加 牢固程度，尤其是在电力标牌、交通标 牌、安全指示标牌、反光标牌等有特殊 要求的标牌制作中更具吸引 力；在各种广告板材表面直接 喷印所需图案，不脱胶、不起 泡，低成本，省时高效。 丝网印刷业与大幅面喷墨印 刷：PK带来双赢 传统的丝网印刷是其他印
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刷方式的有效补充，在许多领域具有独 特优势。当固守传统的丝网印刷感到喷 墨数码印刷带来威胁的时候，那些勇于 创新的丝网印刷业者却从中发现了新的 商机，并进行了积极探索，尝到了拓展 新业务、培育新的经济增长点的甜头。 这主要是由于这两种印刷方式互为补 充、各展优势，突破了丝网印刷企业在 信息时代发展中的瓶颈。如在实际的生 产中，丝网印刷常常因为起印数所限， 不得不放弃大量的“短版”业务，并导 致业务量不稳定，或者缺少业务，或者 来了大笔的业务又不能及时交活，追加 投资丝网印刷设备又存在设备能力无法 得到有效发挥，投资回收和效益无法保 证等。 如果丝网印刷业在保有原有丝网印 刷能力的同时，引进大幅面喷墨印刷等 设备，就可有效解决诸如此类的问题， 并使丝网印刷业获得新的发展。在实际 经营管理中，只要能够将这两个不同的 印刷方式有效结合在一起，就能发挥其 各自特长，求得“效能”的最大化。如 将小批量、多品种、时效性强、变化复 杂多样的活件通过喷墨印刷来完成，而 将丝网印刷能力“解放”出来，专注于 那些批量大，或那些需要特殊专色效果 的印刷品业务，就可以有效实现这两种 印刷方式的优势互补。对于有些业务， 如背面打光的双面印刷活件，喷墨印刷 则可以和丝网印刷进行有益的结合。 同时，配套大幅面喷墨印刷设备 将使丝网印刷快速拓展到更为广阔、附 加值更高的市场领域（如中、短版的背 胶材料印刷，交货期特别紧的海报印刷 等），更让企业有能力为客户提供“一 站式多样化服务”，为客户提供更多、 更便捷、高效、按需的个性化服务。
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Arnold Ho: Compatibles Help Develop a Wise and Frugal Government
贺良梅：通用环保耗材助建节约型政府
中国计算机行业协会耗材专委会会长、 天威控股有限公司董事长 贺良梅 通用耗材领军企业天威控股有限公司董事长贺良梅近期 在接受记者采访时，表示对于政府采购市场，有着充足的信 心。 他说，“政府采购市场是通用耗材最大的‘处女地’， 目前虽然在天威的销售份额中所占比例不高，但有很大的发 展空间。我们期望，5年之内，政府采购市场能占到销售额的 50%。” 节能环保 助建节约型政府 通用耗材具有先天的优势，一组触目惊心的数字揭露了 耗材对环境带来的威胁，也展示了使用通用耗材中的再生耗 材对节能环保的重要性。 目前再生硒鼓或墨盒，能节省95%能源消耗和65%原材 料消耗（塑料）。生产一只全新硒鼓需消耗2.85公升石油， 制造一个全新墨盒则需消耗0.57 公升石油。耗材是世界公认 的庞大的污染源。在中国，若打印机及其耗材按15%左右的 增长率计算，每年都将产生超过16 万立方米（近100 万吨） 固体废弃物，可装满3000 节火车皮，埋在地下1000 年后 仍完好无损，不能降解。使用再生耗材，将大大减少耗材垃 圾。采购再生耗材，给世界带来的减碳效果更为显着。 “绿色环保是通用耗材与原装耗材相比最明显的优势。 环保再生是全球各行业发展的必然趋势，也是政府采购的 重要政策功能。天威已经入围《环境标志产品政府采购清 单》，同时，天威还是国内行业首家通过ISO9000 质量管理 体系认证、ISO14001 环境管理体系认证的通用耗材厂家； 2009 年又成为全球首家通过QC080000 产品安全认证的通用 耗材企业。这些都彰显了天威对再生环保的重视，也让天威 在政府采购中抢占了先机。”贺良梅介绍说。 自主创新 打消采购人顾虑
屡屡处于下风，原因在于行业标准与国家标准的缺失。天威 在关注自身发展的情况下，主动承担起维护行业利益、引导 行业健康发展的社会责任。天威参与编制了78 项耗材标准， 其中主起草17 项，作为参加ISO 打印耗材标准编写的惟一中 国企业，取得了标准的话语权，有力地维护了中国消费者和 中国耗材产业的利益。各项标准的出台，给政府采购通用耗 材带来了更科学、更客观的衡量标准。 专利问题也是人们容易对通用耗材产生顾虑的地方，在 这方面，天威也有着自身的优势。目前，天威拥有1100 多项 国内外专利，数量居全球通用耗材领域第一位。“86T”墨盒 装置2006 年获国家专利最高奖--中国专利金奖。在国家级 自主创新产品目录还没有出台的情况下，天威激光 \ 喷墨全 系列产品进入了《广东省自主创新产品目录》，以自身的创 新性获得了行业和市场的认可。 贺良梅表示：“与原装一样的品质、适用多款机型的兼 容性、减少耗材垃圾的环保性、节省50%成本的经济性，这 些都是政府采购选择通用耗材的理由。而天威耗材的企业管 理、生产能力和技术标准都已经达到国际先进水平，在节能 环保、自主创新方面的努力更是领先一步，是通用耗材中的 翘楚。” 分包采购 拓展政采市场 记者从各省新一期的协议供货开标中看到，越来越多的 省市将耗材单独分包采购，这给通用耗材带来了新的机遇。 贺良梅认为：“这表明政府采购已经认识到通用耗材对 节约资金、节能环保的重要意义。我们也将继续向政府采购 工作人员传递通用耗材的信息和价值，以好的产品质量和服 务赢得采购人的信任，进一步拓展政府采购市场，为建设节 约型政府作出贡献。” 在政府采购信息报报社主办的第五届全国政府集采年会 上，天威向与会代表提出了八条建设性的意见：（1）设立办 公耗材采购成本降低的量化指标，引导政府部门采购性价比 高的产品；（2）招标文件以质量、价格、技术为指标，删除 “原装、全新”等人为设定的定向性指标；（3）优先采购国 内品牌和环保耗材；（4）在中国具有创新专利的耗材，标书 评定中给予重点加分；（5）环保（再生、十环标志）耗材， 标书评定中给予加分；（6）在政府各级采购目录中，单独开 设打印耗材类；（7）推广成熟的经验：政府招标把打印机 和耗材分包，并在打印机招标中对打印机设立耗材兼容性指 标，打印机不能排斥国产再生和兼容耗材的使用；（8）招标 中可以引入协会、专家，参与专家组评定。 这些想法为政府采购主管机构提供了可供借鉴的操作手 段及意见，也为通用环保耗材通行政府采购市场在铺平了道 路。
贺良梅告诉记者，通用耗材在以往与原装耗材的较量中 www.rechargeasia.com
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HP Reports First Quarter 2010 Results
惠普发布第一财季报告：净利润23亿美元 惠普发布了第一财季报告（2009年10月-2010年1 月），报告称，该季度公司实现净营收312亿美元，同比增长 8%；实现净利润23亿美元，同比增长25%。每股盈利0.96美 元，同比增长28%。 惠普第一财季报整体情况 第一财季惠普GAAP运营利润率为9.6%，比去年同期上 升0.9个百分点；GAAP净利润从去年同期的19亿美元上升 到23亿美元，GAAP每股盈利从去年同期的0.75美元上升到 0.96美元。非GAAP运营利润率从去年同期的10.8%上升到 11.2%，非GAAP净利润从去年同期的23亿美元上升到27亿 美元，非GAAP每股盈利从去年同期的0.93美元上升到1.10美 元。非GAAP数据未计入主要与无形资产摊销、重组和收购费 用有关的税后成本。 第一财季美洲地区收入同比增长9%至136亿美元，欧 洲、中东和非洲收入增长1%至121亿美元，亚太地区收入 增长26%至54亿美元。来自美国以外地区的收入占总收入的 65%，来自金砖四国（巴西、俄罗斯、印度和中国）的收入 增长41%，占公司总收入的10%。
惠普对公司资产管理情况分析 第一财季公司运营现金流为24亿美元，存货为66亿美 元，应收帐款为145亿美元，应付帐款为136亿美元。季度分 红0.08/股，总额1.89亿美元。公司用于股票回购27亿美元， 回购5400万股普通股。截至期末，现金等价物和短期投资总 额137亿美元。 惠普各大部门收益情况
惠普第一财季报：各部门运营利润情况
惠普CEO马克·赫德(Mark Hurd) 惠普董事长兼首席执行官马克·赫德（Mark Hurd）表 示，公司在超越市场表现上处于有利地位，我们强大的产品 组合、更精干的成本结构和不断增加的市场动力，使我们在 提高全年预期上有了信心。同时，赫德在接受采访时说： “我们的团队干得很棒，我们在打印机、PC和服务器市场均 赢得了更大的市场份额”。 惠普执行副总裁和首席财务官卡西·莱斯雅克（Cathie Lesjak）表示，现金流和每股盈利的强劲增长得益于业务的 强劲表现和严格执行成本控制政策，我们将继续利用需求环 境的改善，投资增长、扩大规模和增强全球地位。
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存储和服务器部门（ESS）报告的营收为44亿美元，同 比增长11%。行业标准服务器收入增长27%，存储器收入 下降3%，其中中端EVA产品线下降5%。企业关键系统收入 下降22%，服务器收入增长24%。部门运营利润为5.52亿美 元，运营利润率为12.6%。 成像及打印部门（IPG）收益增长4%至62亿美元，供 给品收入增长1%，商用和家用打印机收入分别增长4%和 21%。打印机销售量增长了16%，其中商用打印机增长了 11%，家用打印机部分增长了18%。部门运营利润为11亿美 元，运营利润率为17%。 个人系统部门（PSG）出货量增长26%，保持了全球市 场份额领先地位。PSG收入同比增长20%至106亿美元，其中 笔记本电脑收入增长25%，台式机收入增长16%。商业客户 收入增长16%，家用客户收入增长26%。部门运营利润为5.3 亿美元，运营利润率为5%。 服务部门收入下降1%至87亿美元，基础设施技术外包收 入增长2%至39亿美元，技术服务收入下降2%至24亿美元。 应用服务收入为15亿美元，业务流程外包收入为7.34亿美 元，分别下降8%和3%。部门运营利润为14亿美元，运营利 润率为15.8%。 软件部门收入持平为8.78亿美元，企业技术优化收入 下降1%，其他软件收入增长1%。部门运营利润为1.67亿美 元，运营利润率为19%。 金融服务部门收入增长13%至7.19亿美元，业务量增长 30%，投资组合净资产增长23%。部门运营利润率为9.3%。
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在惠普公司的总收入中，电脑业务贡献30%，而打印机 和各种耗材贡献超过20%。 惠普公司对2010年业绩预期 在此轮PC行业复苏中，企业用户起到的贡献不如个人用 户。但UBS AG分析师Maynard Um指出这一情形可能得到改 善，因为各企业已开始购进新电脑以更新其过时的设备。赫 德也表示：“下半年将有更多企业更新设备”，且他希望在
面向企业用户的业务中取得较PC和打印机更高的利润率。 对于第二财季，公司预计营收在294亿-297亿美元， GAAP每股盈利0.89-0.91美元，非GAAP每股盈利1.03-1.05 美元。预计2010全财年营收在1215亿-1225亿美元，原先的 估计是1180亿-1190亿美元。全年GAAP每股盈利3.79-3.86 美元，原先的估计是3.65-3.75美元。非GAAP每股盈利 4.37-4.44美元，原先的估计为4.25-4.35美元。
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• MARCH 2010 • 107
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Luckyfilm Brand: Colors at Two Sides
乐凯品牌“双面出彩” 近日，在乐凯双面冲印相纸新闻发 布会上，乐凯新推出的一项创新影像产 品——双面印彩色数码相纸。乐凯公司 在影像数码化的浪潮中、深入研究未来 影像业的发展趋势、洞悉顾客需求变化 的基础上，利用自有技术、自主攻关， 自主创新并拥有自主的知识产权的新型 银盐彩色相纸，它改变了 160 多年来照 片只能单面成像的历史，这个产品已获 得国家知识产权局的相关专利授权。 双面相纸是适于制作各种画册及照 片个性化产品，先后在国内外各地影像 器材展会上亮相，受到了国内外专家和 客户的一致好评。 随着数码技术的发展，全球影像市 场发生了深刻的变化，以中国市场来说， 现在照片拍摄量是 10 年前的 10 倍，但 是照片输出数量却在下降。照片作为承 载顾客美好记忆的载体，现在的消费者 已不仅仅满足于得到一张色彩鲜艳的照 片，而是追求如何将照片组合、编辑、 制作成为更漂亮、更方便保存、分享的
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相册书（PhotoBook） 。过去 3 年，中国 画册书市场增长了近 3 倍，预测 2012 年， 国 内 的 画 册 书 市 场 将 增 长 10-15 亿元，同时个性化照片产品如年历、明 信片、贺卡、结婚请柬等个性化照片产 品未来几年也会获得快速增长。乐凯的 目标是用 3 年左右的时间，双面相纸及 其产品在相册书和个性化照片产品市场 获得 30% 以上的份额。 据乐凯股份公司总经理李跃昌介 绍，双面印彩色数码相纸是指在一张纸 的两面涂有银盐感光材料的数码彩色相 纸，经过数码双面曝光的设备冲印加工 后，可以获得高画质的双面彩色图像或 图文照片。双面影像纸的功能可以用于 满足消费者双面成像的需求，特别是满 足当今世界上越来越流行的高品质相册 书的制作需求。乐凯双面印彩色数码相 纸采用了多项高新技术，在纸机的置备、 感光乳剂的涂层，生产装备技术、冲洗 加工技术等方面，融入了乐凯多项自主 技术，解决了同一张照片在进行一面曝 光 时， 曝 光 光 源 对 另一面影像的干扰。 双面相纸解决了生 产过程中的表观弊 病， 解 决 了 双 面 相 纸两面图形适应性 等 重 大 技 术 难 题， 使产品具有成像质 量 好， 加 工 简 单， 适合装订成色等特 点。 乐 凯 在 双 面 印 方面的多项发明和 实用专利已经申请 国 家 专 利 保 护， 并 正在申请国际专利。 专 家 评 价， 乐 凯 双 面印彩色数码相纸 是世界上首发研发 成 功， 并 可 用 于 商 业领域的银盐材料。 乐凯双面印的数码 相纸对改善像素的 质 量， 提 高 性 价 比 起到非常大的作用。
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为了改善照片的落后储存方式，在 影像界最近几年推出相册书，这种相册 书的概念大大地改善了用照片保存影像 的方式。目前，相册书已成为当今世界 上消费者非常欢迎的保存影像的方式之 一。 当前制作相册书的技术可以归纳为 三大类：第一类当面的银盐相纸成像后 两张对贴在一起形成相册书。第二采用 印刷技术形成相册书。第三用喷墨打印 的方式形成相册书。这三种方式价格比 较高，现在婚纱摄影的相册价位不是老 百姓的价位，得 1000 块钱左右。同时 相册的信息量相对比较少，厚、重，不 像书的感觉。现在画面好的价格相对比 较高，如果是采用印刷的方式做相册书 的话，画质水平显然很差，喷墨打印纸 一样是这种情况。 而乐凯双面印数码诞生，解决了当 今制作相册书的难点，采用乐凯双面印 相纸制作相册书可以实现高画质，低成 本，高效率。现在乐凯双面印是银盐成 像，质量高。低成本，现在不是两张贴 在一起，用封膜做这些东西，因而高效 率，现在是采用双面冲印完成彩色照片， 最 快 120P 的 册 子 大 概 90 秒， 照 片 出 来做成册子大概一两分钟，这样就使现 在的消费者在影像相册书来讲又得到了 新的期望。 由于银盐影像产品在当今世界影像 技术中仍然保持成像质量最好，加工成 本较低的特点，乐凯双面印彩色数码相 纸将在高端含有照片的印刷产品领域具 有较强的竞争能力，将为广大消费者提 供个性化需求带来惊喜。 在世界影像产业发生较大变化的今 天，乐凯仍将致力于彩色相纸等影像产 品的生产和质量提升，进一步加强对使 用乐凯产品的客户技术服务，在使消费 者得到满意照片方面实实在在做工作。 同时已经将多年积累的涂层技术成功应 用于产品和产业结构调整。在新能源的 太阳能背板，功能型隔膜等新产业，乐 凯股份已经做了这方面的投入和开发， 目前已取得初步成效，新产品开始陆续 投放市场。
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Fuji and Xerox Are Awarded as Model Companies of Remanufacture by China's Government
富士施乐获中国政府机电产品再制造试点企业 近日，富士施乐株式会社全资子公 司——富士施乐爱科制造（苏州）有限 公司，被中国工业和信息化部确定为机 电产品再制造试点企业。 作为环境保护政策的一部分，中国 政府启动了机电产品再制造试点认证项 目，以促进再制造产业的发展。与此同 时，政府也希望通过向各行业在节能减 排方面表现突出的优秀企业颁发认证， 来激发和促进其他企业的环保意识，从 而构建一个资源节约、环境友好型社 会。此外，为了加快资源循环经济的发 展，中国政府还对试点企业进行数据统 计，并将再制造产品的技术数据与其他 部委和国家机关共享。在此次获得认证 的32家试点企业中（包括3家IT设备公
司），富士施乐爱科制造（苏州）有限 公司是唯一的一家日本企业。 富士施乐爱科制造（苏州）有限 公司对回收来的废旧复印机、数码多功 能机以及硒鼓进行拆解、并循环利用。 产品回收工作由富士施乐（中国）有限 公司负责，回收范围覆盖整个中国市场 （不包括香港* 1，澳门* 1和台湾）。 零部件的循环使用将严格遵循富士施 乐的质量保证标准流程。富士施乐资源 循环工厂自2008年1月开始运营，年处 理能力为1.5万台设备和50万个硒鼓。 2009年3月，公司的废旧设备循环再生 率超过96%。 作为一家负责任的制造商，富士 施乐的目标是实现“零填埋”、“零污
染”和“无非法丢弃”。此次富士施乐 成为首批机电产品再制造试点企业，再 次印证了公司在环保方面所取得的成就 已经得到了中国政府的首肯。富士施乐 将继续加强其整合资源循环系统的建 设，为商业运营与保护环境之间的平衡 提供先进的模式。 注1： 香港和澳门的废旧产品回收、再 利用业务是由泰国的富士施乐亚太整合资源 循环系统负责。 注2： 作为企业社会责任的一部分，富 士施乐于1995年制定了产品循环利用政策， 以“零填埋”为目标，促进资源的循环利 用。2000年8月，富士施乐在日本实现了废 旧产品“零填埋”的目标。2004年12月，富 士施乐在泰国建立了整合资源循环系统，涵 盖亚太九个国家和地区，在亚太区域实现了 废旧产品“零填埋”的目标。
Canon Ink Cartridges is the Highest Market Share in China
佳能——墨盒市场占有率更高 打印机技术核心的组成部分是打印头和墨盒技术，佳能 在这两个方面均处于优势地位，FINE打印头技术问世10年， 在不断改进中一直保持领先，而佳能墨盒也以其不断创新的 方式，处于傲视群雄中。正是由于这些的优势，佳能在打印 机市场上多年来一直保持领先地位。
进行了创新改进。如佳能PGI-821系列墨盒加入了新染料墨 水，彩色染料墨水中在青色、品红和黄色的基础上，加入了 黑色，单独的黑色墨水，让黑色表现更自然，明显增强了作 品的灰度表现力，丰富灰色的层次。另一大亮点则是有效拓 展了红色墨水的色域，提升了作品品质，从而为用户提供更 完美的打印效果。 佳能CLI-821系列墨盒中有2款黑色墨盒可选择，小容量 821黑色墨盒打印照片，画质更完美。大容量820黑色墨盒对 于文本打印更实惠。这样周全的设计，客户的利益最大化， 体现了佳能产品的人性化。 采用CLI-821系列墨水，配合FINE技术和原厂照片纸， 输出的照片，色彩的稳定性和持久性都较好，据有关数据显 示，采用以上技术照片可保存300年而画面不改变，所以这款 系列墨盒市场购买率很好，也是用户多年来选择佳能打印产 品的原因。
在1999年，佳能采用了FINE打印头技术，研发的喷墨 打印机BJC-8500，精度达到9600dpi，最小墨滴尺寸1微微 升，每种颜色喷嘴的数量最高达到了768个，佳能喷墨打印机 在市场占有率很高，也给用户带来了多色彩的生活享受。 FINE打印头技术采取的是温和渐进式的发展路线，佳能 的墨盒技术则是采用的大刀阔斧的集团军作战路线，5系、6 系、8系墨盒，不仅保证着FINE打印头技术的稳定性，同时
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A Technical Analysis of Epson Micro Piezo Printers and Color Ink Technology
爱普生微压电打印&颜料墨技术解析 几年前，打印机市场形成了“家用 选喷墨、商用选激光”的观念，但随着喷 墨打印产品在速度上的步步提升、单页打 印成本的不断下降和商业用户对彩色商务 不断渴求，将喷墨打印机应用于商务办公 的概念开始提出。如今各大品牌商用喷墨 打印产品不断面世，商用喷墨打印机正在 飞速进军商用办公打印领域。 尽管喷墨打印机应用商用办公的概 念已经提出多年，但面对企业级用户高 负荷量的打印和对文档在普通纸的高质 量输出要求，喷墨打印机究竟凭借怎样 的性能才能胜任这一需求，是每一个进 军商用喷墨打印行业的厂商都必须面对 的问题。 2007年，爱普生推出标配双黑墨的 C110喷墨打印机，正式进军商用喷墨 领域。一年之后，通过对用户的深入研 究，爱普生再次推出了5款ME 0ffice系 列商用喷墨产品。从目前来看，得到了 绝大多数媒体和用户的好评。相比于其 他竞争对手，爱普生的商用喷墨打印产 品的特色究竟在哪里，又是什么让爱普 生如此坚定地进军商喷市场？
足以媲美激光打印速度的爱普生ME Office 80W 和700FW 爱普生微压电打印技术的三大法宝
的特性，耐光120年，抗臭氧100年， 在普通纸上打印的重要文件也可实现长 久的保存。 最后，微压电打印技术打印时无需 对打印头加热，因此耗能更低。工作能 耗不仅是激光打印机的1/20，更是其他 喷墨打印机的1/2。 颜料墨水更加适合商业用户 微压电打印头 首先是更高的打印速度。新一代 微压电打印技术在适度增加喷嘴的前提 下，增加了震荡频率和喷射墨滴的效 率，保证了更高速度的打印。尤其是彩 色打印速度得到大幅度提升。 其次是更高的打印品质和稳定性。 爱普生新一代微压电打印技术采用气泡消 除系统和挥发抑制系统，在提升了打印速 度的同时，大大提高了产品的稳定性。 另外，由于爱普生采用的是永久性 打印头，性能稳定，终身服役，用户不必 频繁更换打印头。从而有效避免了浪费， 降低了使用成本，更重要的意义在于非抛 弃打印头最有效的节约了社会的资源。 第三是更广泛的墨水适应性。爱 普生通过自己的三大特色墨水：针对照 片打印行业的世纪亮光虹彩墨水和世纪 真彩照片墨，针对商业应用文档的世纪 炫彩防水耐光墨让爱普生可以轻松适应 多种行业的打印输出，而且能够适应更 多的打印介质。在商喷产品上普遍使用 的世纪炫彩防水耐光墨水(全色DURA Brite Ultra颜料墨水)更是具备防水耐光
对于喷墨打印机的耗材——墨水而 言，真正了解的用户并不多。用户在网页 浏览文章或是在卖场购买墨盒时，经常能 够听到“染料墨水”和“颜料墨水”两个 概念，究竟颜料墨水（Pigments Ink）和 染料墨水有什么区别？ 颜料墨水（Pigments Ink）和染料 墨水是从物理性质上面来定义两种种类 的墨水，染料墨水（Pigments Ink）是 由具有特定化学结构的单分子构成， 最小的单位仅为1-2纳米，墨水平常以 透明的液态的形式存在；而颜料墨水 （Pigments Ink）是由分子组成的集合 体，它的最小单位要比染料墨水的分子 直径大得多，为50-200纳米不等，平 时以不透明液体的形式存在。 两种墨水各自有着优缺点，首先来 看染料墨水，染料墨水的优点在于它的 着色性能强，这就意味着它的颜色表现 范围大，成像亮度高在色调方面也能轻 松地表现，目前市场上的多数喷墨打印 机耗材都是采用染料墨，不过由于染料 墨溶于水的特性，所以在防水性能方面 较差，而且在耐光性方面也较弱。
俗语说，工欲善其事必先利其器， 坚定爱普生全线进军商喷的决心正来自 于其拥有的2大核心技术：微压电喷墨 打印技术和全色防水颜料墨水。 喷墨打印机从技术原理上主要分为 微压电打印技术和热发泡打印技术两类。 微压电技术是爱普生喷墨打印机的 看家法宝。正是这一技术使爱普生喷墨 打印机拥有不断提升的打印速度，更高 的耐久性和可靠性；更加广泛的应用。 2008年新一代微压电打印技术诞生使得 爱普生商用喷墨打印机进军商务办公领 域有了更加坚定的信心。
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多数爱普生商喷产品都可以用的T109全色颜料墨
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颜料墨水（Pigments Ink）由于它 在溶剂中不溶解的特性，所以具有防水 的功能，不易褪色，而且和染料墨水相 比具有很好的抗光性，不过它的缺点就 在于颜色表现范围小，一些色彩靓丽的 图像不能够很好的呈现。爱普生的商 用喷墨打印产品全部采用了DURABrite Ultra防水耐光颜料墨。这种墨水将每 一个颜料颗粒包裹在树脂中，通过树脂 涂层反射光线，从而达到了“无需依赖 纸张的结构以及密度，无论普通纸还是 照片纸，均能呈现最佳打印效果”的境 界。包裹在树脂中的颜料颗粒，可以使
纸张上打印的色彩经久不褪色。 爱普生在商用喷墨打印产品耗材 均采用颜料墨水(DURABrite Ultra颜料 墨水)，也引领了其他厂商纷纷在商用 喷墨打印产品的耗材中采用颜料墨水。 但墨水技术的沉淀并非一日之功，像惠 普、佳能这样级别的打印品牌巨头，目 前能做到的也只是提供单一的黑色颜料 墨，而不是像爱普生这样，可以提供全 色颜料墨。 双剑合璧 引领商喷新进程
电打印技术保证了的打印速度，以及打 印品质和稳定性，而颜料墨水使文档色 彩不褪色，防水、耐光、耐刮蹭，更具 保存性。除此之外，爱普生商用喷墨产 品采用永久性打印头,免去了用户频繁 更换打印头的烦恼，节省了资源，降低 了用户的成本。有人感慨喷墨打印技术 已经成熟，很难再有所作为，而爱普生 却不断赋予这个源远流长的技术新的变 化，并凭借精准微压电打印技术和更适 应商用文档的颜料墨水，开创了商用喷 墨产品的新进程。
爱普生商用喷墨打印机新一代微压
Canon Print Head Technology Secrets
揭秘高品质的佳能FINE打印头技术 诞生于1999年的FINE打印头技术在 今天已经成为高品质消费类喷墨打印机 的代名词了，经过这十年的发展，我们 看到FINE打印头技术走过的辉煌道路。 FINE的全称为（Full-photolithography Inkjet Nozzle Engineering）——全平板照 相喷墨打印头喷嘴工艺，FINE技术采用 一体化成型技术，它实现了打印头喷嘴 的高密度排列、更加微小的墨滴和精准 的定位，虽然与气泡式打印技术一脉相 传，但是佳能突破性的FINE打印头技 术让喷墨打印机可以喷射1微微升的墨 滴，打印精度达到9600dpi，在这样的 技术支持下，保证了打印图片和照片的 精度和色彩，输出效果更加细腻，同时 确保打印的高速度。 发展历程 早在1999年佳能发布的专业喷墨 打印机BJC-8500身上就采用了FINE打 印头技术，这个采用第一代FINE打印头 的机型一问世就震惊了当时的打印机市 场：配备6色墨水、每种颜色墨水喷嘴 数量256个、最小墨滴4微微升等一系 列领先的技术指标确保了照片输出的品 质，也让用户开始关注使用FINE打印头 的打印机。 2009年，佳能迎来的FINE打印头技 术的10周年，在这十年内，FINE打印头 技术经过了数代的发展，打印精度上升 到9600dpi，最小墨滴尺寸1微微升，每
种颜色喷嘴的数量最高达到了768个， 在这些惊人的技术指标支持下，佳能喷 墨打印机给用户带来了高速度媲美照片 冲洗质量的输出。相关资料表明，1微 微升墨滴可以让打印机在一个像素的位 置上打印32个墨滴，而2微微升的打印 技术只能打印16滴因此1微微升下可以 实现更加丰富的层次。 当然，在高端市场上的成功也让佳 能低端喷墨打印机普遍开始采用FINE墨 盒——一种打印头和墨水盒一体化设计 的产品，同样给不温不火的低端喷墨打 印机市场带来了新的生机。这些一体化 的墨水盒设计几乎杜绝了低端打印机因 喷墨故障引起的整机报废，让低端打印 机的打印寿命大大延长。 在高密度喷嘴的支持下，我们在佳 能的5色照片打印机上看到了超越以往6 色照片打印机打印质量的实力，在海量 喷嘴、超小墨滴的帮助下，佳能的照片 打印机可以打印出远远超越传统6色照 片打印机打印质量的照片，无论是在画 面的细腻程度上，还是色彩过渡上，高 精度就是完美解决方案。 FINE的奥秘 FINE打印头是喷墨打印机领域中独 一无二的技术，是佳能喷墨打印机高质 量和高速度打印机的基础。而秘密就在 于佳能FINE打印头的高精度微喷嘴的平 衡打印能力。最新一代FINE打印头技术 www.rechargeasia.com
实现了在腾彩PIXMA打印头上精准排列 7680个喷嘴，这一制作流程的关键是使 用照片平板技术——应用佳能镜头涉及 曝光、显影和蚀刻的工艺制作过程，因 此成功地将喷嘴最小化。 FINE是打印机业界独一无二的技 术，使得佳能的打印机能进行高质量的 打印且不牺牲打印速度其秘诀在于佳能 独有的平衡打印头三种不同要求的能 力：高精度微小喷嘴的要求，这决定着 喷射在纸张上的墨滴大小；多喷嘴的要 求，这决定着在高速度时喷射大量墨 滴；以及喷嘴高密度的要求，以实现达 到冲印室质量的打印分辨率。 FINE技术——代表高品质、高精度 打印。在十年前，我们无法想象一台打 印机有7680个喷嘴，因为那时候很多高 端机型的喷嘴数量只有768个，经过了 十年，使用佳能FINE打印头的打印机喷 嘴数量较那些产品扩张了10倍，远远领 先于竞争对手的进步速度。评价产品的 优劣要看它采用的技术，而评价技术的 先进则要看指标，FINE打印头十年来在 指标上给我们带来的进步告诉我们：选 打印机，看FINE打印头! 在这十年间，佳能在世界上获得关 于FINE技术的760项关联专利（特别是 在北美，欧洲，太平洋地区，亚洲以及 日本本土），佳能应用FINE技术的消费 类喷墨打印机全球累计超过170款，并 在世界范围内广受赞誉。 RECHARGEasia
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A Step by Step Guide to 6 Color CISS
手把手教你安装6色连供 许多兼容耗材企业根据市场需要，纷纷投入到连续供墨的产品研发当中，市场上连供产品也十分多样。现在使用连供已经 不是什么新鲜事，但许多人并不会自己动手安装连供，其实连供的安装使用并不麻烦，下面我们详细的教大家怎么安装连供。 (以六色连续供墨系统为例) 。
完成效果
全套连供及机器
加注墨水
1.确认关闭连供外墨盒的墨水 阀门
2.拔去连供外墨盒通气孔中的 空气过滤器
4.将连供外墨盒向后平放于桌面
5.拔去所需加注墨水颜色注墨 孔的胶塞(建议加一色拔一色， 不加时保持密封)，这里以黄色 为例
6.取一支30ml弹簧瓶包装的墨 水(这里以加注黄色为例)，将其 缓慢注入相应颜色的连供外墨 盒内，直到将外墨盒加满为止
如使用100ML瓶装水填充，请 使用连供包装配件中的相对应 颜色的注射器，加注方法同上
正立放置
重复上面步骤，直到连供外墨 7.盖上注墨孔的胶塞，墨水填 盒加满 充程序完成
3.插上通气孔密封胶塞 准备进行灌墨 蓝色
8.所有颜色均按以上步骤逐一 完成墨水加注，并盖上连供外 墨盒该颜色注墨孔胶塞。
注意：使用中当连供外墨盒墨水低于注墨孔时，为了保证连供系统使用正常，应进行墨水加注和补充。 最后，准备开始使用时，请打开连供外墨盒墨水阀门，将外墨盒放回打印机一侧。到此，连续供墨系统的安装全部完成。 可以联机打印了，享受自己动手的满足感吧！
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G&G Dominates China's Aftermarket Consumables
格之格占领中国耗材行业后市场 近期，格之格针对高端客户开发的 一款AA级产品——商用专业版，它与 原装品牌站在同一起跑线上，以配套的 高端服务，亮相于大行业市场。 在国内市场，打印耗材已经走过了 培育期，成长期，向成熟期迈进。中国 打印耗材行业已经像空调、电视行业一 样，涌现出了优秀的品牌，为世界所认 可。但是，目前国内打印耗材市场还是 3：4：3的格局，即打印机原装耗材占 三成，假冒耗材占四成，品牌兼容耗材 占三成。一方面，国内通用耗材厂家一 直以来都是在打价格战，靠低廉的价格 抢占市场份额；另一方面，消费者购买 的产品还不能保证是正品，因此，让整 个通用耗材行业仍有一个困局。 随着经济秩序的完善，及打印耗材 行业的不断成熟，假冒伪劣产品的比例 会迅速打破，而打破的市场份额也给了 品牌兼容耗材机会，让越来越多的消费 者认可、认同和选购。许多省、市政府 也提出了耗材单独分包招标、打印机兼 容性能申报、使用相关行业通用标准作 为采购评审依据等3项有力措施，打破 “通用耗材不通用”的局面，让政府部 门能选购到“价廉物美”的打印耗材。
虽然，降低办公成本越来越受到各 级政府和企事业单位的重视，但是，对 于政府机关、事业单位日常使用的打印 机、复印机却还一直承受着昂贵的原装 耗材带来的经济负担，成为建设节约型 政府中的一大“盲点”。 根据这一现状，格之格推出了AA 级产品，利用先进的工艺设备和创新技 术生产（进口原材料），易耗件最优的 匹配（进口配件），AA级产品品质与 国际品牌相当，部分性能指标高于国际 品牌。AA级产品严格在线检测确保产 品零缺陷（抽检率是以前的3倍）；质 优价廉，精益求精，高性价比，确保用 户使用上放心产品。 AA级硒鼓类： 1.采用进口鼓芯保证产品的耐候 性、耐磨损。在高温、高湿、低温、低 湿等恶劣的环境和高强度打印的情况 下，也能正常打印，不会造成鼓破损或 者鼓疲劳等不良反应，并保证打印的文 字或图片快速定型，不会因为抹擦而产 生印迹，不会产生重影现象。 2.选用进口充电棍，防针孔防污 染，避免在打印的过程中出现黑块。 3.选用进口出粉刀，采用橡胶材
质，不仅硬度大而且耐磨损，保证了打 印质量。在打印的过程中，合理控制出 粉量，杜绝飞粉现象，确保绿色环保。 4.选用精细进口化学粉，打印过程 流畅，色彩还原逼真。 5.AA级产品性能指标高出国际品 牌，如平均打印页数比原装产品多出 500页以上。 6.采用全新包装，不仅精致美观， 而且突显科技时尚感。 AA级墨盒类： 1 . 采 用 自 主 研 发 的 高 端 EVERBRIGHT墨水，防水、防晒，还能 保障色彩100年不变。 2.最新的环保节能墨盒，生产材料 均达到国家认证的环保标准，可再生重 复利用，减少环境污染。 3.最佳的图像质量。打印的图片不 仅色域宽阔，而且色彩真实饱满，能满 足各种专业人士的打印要求。 4.兼容性和适用性强。A4纸打印出 来的效果清晰度很高，就是采用特殊材 质的相片纸，也能打印的色彩度丰富。 5.原装效果。保证打印的文档清 晰，图像鲜艳流畅，照片品质一流。 AA级产品低碳节能，已获得由环 保部环境认证中心颁发的14000认证和 十环认证。 格之格与高校合作开发的带芯片墨 盒和unismart万能芯片复制器等产品， 提高了格之格产品的性能。经专业测评 机构验证，其质量与原装耗材相等。 配合AA级产品的开发，格之格设 立了大客户服务部，建立了一套完善有 效的合作、管理与服务体系，推出了配 套的“无忧打印” 解决方案，解除客户 后顾之忧，全面促进格之格优势产品走 进行业终端用户，为合作伙伴开创了新 的盈利模式。 2009年中旬，财政部、环保部联 发布第四4期《环境标志产品政府采购 清单》，格之格耗材纳入了政府采购清 单。2010年初格之格力推高端的AA级 产品，打破行业高端市场被进口品牌垄 断的格局，用战略的眼光打响“蓝海战 役”，积极抢滩国内市场。
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Print Quality Tests Revolution: The Lerrin Technology Printing Quality Test Center
乐印万能打印测试中心——打印测试技术的革命 近日，北京乐印神州科技有限公司发布了打印测试的创 新产品：乐印万能打印测试中心，可以实现无PC的打印测 试，并且分别支持多种黑白激光打印机，彩色激光打印机和 喷墨打印机。 产品背景：打印测试无处不在 在耗材和打印产业界，有许多场合需要进行打印测试： 耗材制造厂在生产线上要进行打印测试，以检验耗材的 生产质量 打印机生产厂在生产线上要进行打印测试，以检验打印 机的生产质量 耗材厂的质量控制部门和研发部门，也经常检验和测试 耗材或打印机 打印机的销售店面经常需要进行打印样张的打印演示 打印机技术工程师维修时经常需要测试打印机是否修好 的状态 目前打印测试的做法是使用一台计算机来连接打印机， 通过计算机发布打印命令，进行打印测试（见示意图）。这 种打印测试方法的缺点是：操作人员需要懂得计算机，知道 选择驱动程序对工人的水平有要求，同时买计算机及计算机 的用电都是一笔不小的费用。对维修人员来说，计算机必须 每次下载和安装打印机的驱动程序，才能进行打印测试。
测试变得省钱 节省电脑购买费用 节省电费：一年省电1000度 测试变得省地 节省工厂生产线空间和销售店面空间 乐印打印测试中心主要功能 1. 无需连接电脑，直接进行打印测试/打印演示 2. 支持黑白激光，彩色激光，喷墨等各种类型打印机 （LTB-10,LTB-20,LTB-30） 3. 支持HP，三星，兄弟，联想等不同厂家的打印机 4. 支持各种打印内容（用户自行定义的文件内容） 5. 支持多种打印模式（一页/多页，一份/多份） 乐印打印测试中心主要技术规格 1接 口： 1个USB ，1个网络接口 2功 率： 5 W 3 打印机要求：USB接口 乐印万能打印测试盒为打印耗材生产厂，打印机生产 厂，打印及耗材研发部门，品质控制部门，打印机维修人 员，打印机销售店测试/演示提供最佳选择。
乐印万能测试中心 打印测试的创新产品 乐印科技凭借雄厚的研发实力，通过不断的技术创新， 成功开发出乐印万能打印测试盒LTB-10，改变了打印测试的 传统模式：无需使用计算机，直接连接打印机进行测试（见 下图），乐印测试盒使打印测试变得轻松，省心和省钱。 乐印创新打印测试技术带来诸多益处 测试变得简单 工人无需懂电脑，按键即可操作 无电脑染毒问题，节省日常维护人力和费用
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不用墨盒的打印机
新加坡报业选择爱克发 作为合作伙伴
Printer without Cartridge 经常使用打印机的人最头疼的问题莫过于耗材了，纸张 问题还好说，有的打印机换个新墨盒的价格甚至超过一台打 印机了。我们姑且不谈这算不算外设厂商的利润点之一，仅 从当今流行的环保趋势来看，耗材的频繁更换是怎么也谈不 上环保了。日前日本一家厂商就针对上述问题推出了一款不 使用墨盒的打印机，并且为它设计的专用打印纸还可以重复 回收使用上千次。 这款名为“PrePeat”的打印机使用了一种特别的热感喷 头以及一种对温度比较敏感的特制塑料纸，其打印效果可以 媲美任何一种普通打印机，但这种特制塑料纸张可以随意打 印擦除其上内容，重复使用次数可以达到1000次左右。 看起来非常 完美，不是么？ 不过唯一的遗憾 是价格，目前这 种打印机的售价 为$5,517美元， 特制打印纸每千 张售价为$3,300 美元，不是需求 量特别大的企业 几乎可以完全无 视了，只能希望 这种新技术能够尽快普及早日步入普通零售市场了。
大幅面溶剂喷墨市场总收入 将继续呈下降趋势 Overall Sales Decrease in Wide Format Ink Market 据美国市场调查机构赢船公司预测，大幅面溶剂喷墨市场 总收入将继续呈下降趋势，由 2008 年的 3.1 亿美元降至 2013 年的 1.7 亿美元。来自新喷墨打印系统的竞争和环境问题是造 成大幅面溶剂喷墨市场总收入下滑的两个主要原因。 赢船公司大幅面打印服务总监 TimGreene 表示： “几年前， 赢船公司就预测溶剂喷墨市场，特别是高端市场，将加速下滑 趋势。高端设备虽然价格高昂，但工作效率很高。造成高端市 场下滑的主要原因是用户对环保、健康安全的要求不断提高。 而打印行业领先的企业转向投资其它喷墨技术，如水基 墨、UV 固化墨和热升华，也对溶剂喷墨市场的下滑造成了很 大的影响。 赢船公司的大幅面溶剂喷墨市场报告对 2008 年—2013 年的市场进行了总结和预测。报告的数据包括了硬件、墨水、 介质和服务合同产生的收入。 118
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Singapore Media Choose Agfa as a Partner 2010年初，新加坡报业控股有限公司（SPH）与爱克发 签订合同后，全面升级新加坡印务中心的生产设备。 爱 克 发在 新 加 坡的 印 务 中 心安 装 10台 高速 （ Polaris XCV-S）CTP系统， 并配备全自动打孔弯 版系统及中央连线收 版系统，新加坡将成 为全球最大的报业 CTP生产基地之一。 新加坡报业控股 有限公司（SPH）是 东南亚最大的传媒机 构，它以4种语言出版17种报纸、100多种不同类型的杂志期 刊。SPH新媒体服务还包括：双语新闻；门户网站、互动网 站；提供线上产品服务、免费网络电视、录像服务，SPH还 涉足广播、户外广告及房地产行业。
关于冬季北方地区使用硒鼓 需注意的事项 Tips on How to Use Toner Cartridges in the Winter in North China Regions 今年北京冬天的平均气温较往年低了很多，全天温度在 零下的天数比较多。对于硒鼓加工行业来讲，低温天气带来 了新问题。北京莱盛高新技术有限公司最近做了一个试验， 将一支原装全新的HP 388A粉盒及2支全新模具粉盒在室外冷 冻一夜，第2天拿回办公室上机测试发现，原装粉盒出现纵向 黑带现象，即废粉仓刮板刮不净；2支全新模具粉盒也都出现 异常的打印现象。分析其原因，在天冷的情况，废粉仓刮板 PU刀口会变硬，回弹性变差，容易出现刮不净的现象；OPC 在低温下冷冻后，更容易出现鬼影及打印浅的现象；PCR在 低温下冷冻后，体积电阻变小，相对而言更容易将OPC击 穿，经试验，发现PCR在冷冻后的放射线现象有加重。以上3 支粉盒，在办公室放置2个小时间后，打印都恢复正常品质。 另一个比较容易出问题的是三星粉盒，三星激光打印机 维修手册中，提到三星打印机不保证在10摄氏度以下的打印 品质。所以，在冬季三星粉盒很容易被用户投诉打印浅。 为了更好的保证打印效果，建议客户在使用硒鼓时，先 把硒鼓包装完全打开，放在正常的办公环境中约2个小时左 右，再上机使用，可以克服一些因为室外冷冻引起的印品不 良。
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佳能发布新品 家用经济型打印机iP2780
富士施乐亿元投入挺进 “零污染”
Canon Releases Economical Printer for Home Use
Xerox will Invest Billions to Achieve "Zero Pollution"
佳能（中国）有限公司日前发布了腾彩PIXMA 喷墨打印 机家族新成员：腾彩PIXMA iP2780。这是一款针对家庭用 户、学生及SOHO办公用户设计的经济型喷墨打印机。 权威机构对中国用户打印需求的多年调查研究表明， 外形小巧时尚的优质打印机更受中国用户的青睐。为此， 佳能特别推出了这款体积小巧，外观时尚优雅的腾彩PIXMA iP2780经济型家用喷墨打印机，占地仅仅一个文件夹的面 积，大量节省空间，但小巧的机身丝毫不影响它轻松完成多 种打印任务。 同时，针对用户一直以来关心的打印成本问题，此次佳 能推出了与iP2780相配套的两种经济型墨盒：黑色PG-815/ 彩色 CL-816。打印量较大的用户还可以选择大容量的黑色 PG-815XL/ 彩色 CL-816XL墨盒，不仅让打印变得更经济， 也减少更换墨盒的次数，简洁便利。特别针对国内用户打印 黑白文件较多的特点，用户只需在打印机属性中，选择黑色 墨盒打印/彩色墨盒打印，就可以只用黑色墨盒（或彩色墨 盒）输出。这种情况更广泛的引用于单黑墨盒打印上，特别 适合那些彩色墨水用完后的用户，他们不用再买新的彩色墨 水，只需单独使用黑色墨盒也一样可以实现黑白文本打印， 可大幅度节省成本。
富士施乐文件解决方案巡回展日前在北京举办。作为该 公司年度性的岁首巡展，其“彩色 · 自然”主题昭示出富 士施乐 2010 的两大重量级关键词。“我们相信世界上所有的 国家都会致力于减少二氧化碳排放，到 2050 年至少要减少 50%。作为对社会负责的一家企业，我们更要考虑在这种全 球背景下，富士施乐能够做些什么。”富士施乐株式会社副总 裁、富士施乐（中国）有限公司总裁徐正刚在接受记者采访 时表示。 实际上，富士施乐开发并推向市场的，采用最新一代环 保技术的两大彩色数码多功能复印机系列成为本次巡展中最 受瞩目的产品之一。由于使用了新 LED 技术、IH 定影技术以 及 EA 环保型碳粉，新产品能够大幅降低碳排放。 徐正刚介绍说，富士施乐已经设定了两项环保目标，第 一，即承诺到 2020 年，将产品生命周期中的二氧化碳排放 在 2005 年的水平上降低 30%。第二个目标是，到 2020 年将 顾客现场的二氧化碳排放量每年降低 700 万吨。徐正刚认为， 这些目标的实现，不仅是富士施乐本身在制造和整个供应链 管理中建立更加低碳的生产机制，同时更要通过开发和提供 环保产品，使用户的使用过程中也可以降低对环境的影响， 更少地使用能源。 他以数据为证：在日本，根据相关统计，从 1997 年到 2007 年，用户现场使用富士施乐设备的数量增加了 44%，由 于采用了节能新技术，每一台设备的耗电量下降了 45%，所 有这些设备的耗电总量也会比最初下降了 21%。如果将这些 耗电量的减少换算成二氧化碳排放减少的话，意味着从 1997 年到 2007 年的十年间，二氧化碳排放量一共减少了 47 万吨。 谈到针对中国市场的绿色环保举措，徐正刚透露说，富 士施乐已于 2008 年投资 6.5 亿日元在苏州建立了一家资源循 环工厂，目前已在中国全国各地建立了废旧产品和硒鼓的回 收物流体系。“通过这家工厂我们正逐步在中国实现‘垃圾零 填埋’、‘零污染’和‘无非法丢弃’，也可以就此减少污染和 减少碳排放做出贡献。” 徐正刚表示。
腾彩PIXMA iP2780家用经济型打印机 此外，iP2780采用全中文的打印驱动，您可选择全自动 安装也可在程序引导下自主安装，简单、直观、省时省力。 全中文打印驱动界面也更便于用户按自己的需求选择不同打 印方式、灵活使用打印机。
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CHINA CORNER / 中文快讯 RECHARGEasia
三维立体打印机亮相
惠普2010年渠道网络将覆盖 1万个乡镇
A New Release of a 3D Printer 由江苏省科技厅、以色列驻上海总领事馆联合开发的计 划项目，《桌面式三维立体打印机》近期研制成功，这款打印 机打印出的东西全是“立体”的。 这种“三维立体打印机”从个头和传统的打印机差别不大， “打印区”就是一张 A4 纸大小。但是仔细一看便发现，“打印 纸”并非常见的纸，而是厚度只有 0.15 毫米的 PVC 塑料版。 如果你还传统认为打印机只能打印文件、图片，那就有 点落伍了。这种“三维打印机”，可以“打印”球、动物、玩具、 时钟，意大利人利用这种机器还“神奇”地弄出了一台自行车。 这种“三维立体打印机”的工作原理是，该机首先把一 个物体“切”成若干层，“就像医院里的 CT 扫描一样，然后 再逐层在塑料‘纸’上打印。”这些动作就像用一把“刀”， 把物体的每一个点印在“纸”上。当点全部“印”好后，打 印机里的胶水会把每层塑料皮粘住，而物体外围的塑料皮则 分离开。“弄好后，我们就像撕邮票一样，把‘打印’的东西 撕下来。” 就拿高尔夫球为例，如果电脑中显示的是一个高尔夫球， 那么从打印机出口出来的就是一个个塑料薄膜制成的透明的 “高尔夫球”，想要几个就打印几个，大小形状都和设计的一 模一样。 该项目负责人南京紫金立德电子有限公司副总连宁介绍 说，这种立体式打印机不光可以用做工艺加工，它在很多方 面都有应用前景。比如医院可以利用它，把患者的病灶制作 成模型，如肿瘤等，这对医生诊疗是很有帮助的。它还能应 用于家庭日常生活中，只要有一定的设计模型，家里的玩具、 摆设等都能自己从打印机里直接“造”出来。
HP Will Cover 10,000 Chinese Towns and Villages in Internet Market Channel 中国惠普在北京召开了“全程助力”2010财年策略发 布会。会上，惠普宣布创新性地推出业内首个专为中小企 业打造的一站式在线资源平台--“惠商时空”(http://www. hptotalcare.com.cn)。 惠普方面表示，“惠商时空”将使中小企业以最快捷、低 成本的方式获取所需的各种信息和资源，最大程度地满足中小 企业转型期中的多样化需求。 中国惠普副总裁、渠道合作事业部总经理付云平在会上透 露，为更好地为当地的中小企业服务，惠普还将加速区域拓展 的步伐，把渠道网络从目前的2000个县扩展到至少10000个乡 镇，在4～6级城市将惠普门店从1500个增加到8000个，并将 渠道伙伴的数量从10000个增加到13000个。
惠普还将继续深化渠道“远航计划”，通过“渠道百星计 划”和“全程助力学院”帮助渠道从普通分销商逐步向增值服 务商转型，使中小企业能够得到更好信息化服务。
惠普打印机业务2010年开始复苏 HP's Recovery Towards Printer Business in 2010 作为全球最大的打印机制造商，曾 是惠普盈利性最强的成像与打印部门， 在过去 5 个季度中连续出现亏损。惠普 在削减支出的同时，将计划从利盟、柯 达等竞争对手手中夺取市场份额。这些 努力，有助于成像与打印部门在 2010 年实现利润率达到 15% 至 17% 的目标。 惠普首席执行官马克 · 赫德曾表 示，成像与打印部门将会复苏。 减少供应链支出 在经济衰退时期，惠普成像与打印 部门非常注重库存问题。成像与打印部 门主管沃迈斯 · 约什表示，09 年市场 对打印机的需求超过了公司预期，导致
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激光打印机出现了缺货的问题。为削减 供应链支出，惠普在亚洲的打印机工厂 开始直接向一些渠道商和零售商供货。 从而降低了制造、营销和销售支出，惠 普并将部分客服和支持功能转移到互联 网上。上述举措给惠普节约了大笔的支 出。 巨大的机遇 惠普将把成像与打印部门和 PC 部 门合并，托德 · 布拉德利将出任该部门 的主管。这是赫德出任公司首席执行官 以来，惠普完成的最大规模的重组之一。 成像与打印部门与 PC 部门的合并， 反映出赫德在 4 年前担任惠普首席执行
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官以来，惠普的业务发生了翻天覆地的 变化。4 年之前，惠普的 PC 部门陷入 了困境，但成像与打印部门是该公司的 现金牛，成像与打印部门占据了惠普净 利润的 70%，而 PC 业务为惠普净利润 的贡献不足 5%。 惠普执行副总裁、成像与打印部门 主管沃迈斯 · 约什表示，打印机市场当 前很“健康” ，打印机市场将在 2010 年 复苏。 对于市场传闻的重组方案，约什未 置可否。他说， “我所能讲的是，成像与 打印业务是有着巨大潜力的业务。我想 确保我所从事的转型工作的完成。 ”
CHINA CORNER / 中文快讯 RECHARGE asia
打印机将贴能效标识 Functionality Label Will be Printed Onto Printer 随着电脑、数码相机等产品的普及，不少消费者家中都 配置了打印机。但人们在选购打印机时，更多关注品牌、价 格及速度等性能参数，而很少关心其能耗指标。记者近期了 解到，打印机也将贴上能效身份证——能效标识。 据中国标准化研究院助理研究员李鹏程介绍说，打印 机能耗差别其实很大。以普通黑白激光打印机为例，速度为 30页/分钟，能效等级较低的三级产品，其典型工作能耗(周 能耗)为5.1千瓦时;能效等级为一级的产品不到三级产品的 30%。同样能效等级、同为激光单色打印机的产品，打印速 度不同，能耗差别也很大。如能效等级为三级、速度为15页 /分钟的普通单色打印机，典型工作能耗为1.5千瓦时;而能效 等级相当、速度为60页/分钟的高速单色打印机，典型工作能 耗可能是普通产品的10倍。 中国标准化研究院研究员成建宏告诉记者，《打印机、 传真机能效限定值及能效等级》及《打印机、传真机能效标 识实施规则》前不久完成了审定，目前已进入报批程序，标 准有望于年内颁布。根据惯例，标准颁布半年后，产品将强 制加贴能效标识。 据了解，上述打印机、传真机能耗标准把该类产品的 能效等级分为三级，二级以上为节能产品，三级是能效限定 值。标准实施以后，低于该指标的产品将不得生产、进口和 销售。同时，标准不仅规定了待机功率，还规定了预设延迟 时间。其中，待机功率的要求旨在提醒生产者注意提高产品 的电源管理技术，预设延迟时间要求企业必须考虑产品功能 多样性带来的功率增加。 同时，中国标准化研究院能效标识管理中心主任助理曹 宁透露，目前已对计算机等产品实施了能效标识制度开展了 前期研究和准备工作，作为第六批能效标识产品，计划于今 年下半年发布。未来几年内，能效标识制度将扩大到40类产 品以上。
爱普生或将推出首款数码相框 打印机 Epson Will Release the First Digital Photo Printer 近日，爱普生在日本推出了一款集合了数码相框和照片 打印的一体机PictureMate 。这款跨界产品集合了浏览、打印 高质量照片的功能于一身，给用户提供了很大的方便。爱普 生强调了此数码相框与打印机跨界产品的定位，它看起来要 像一个时尚的数码产品，而不是电脑周边产品。
PictureMate了数码相框和照片打印的一体机 从日本官网上看到，爱普生PictureMate配备了7英寸、 高分辨率数码相框，它同时提供了12种幻灯片的播放模式， 浏览时可通过遥控器进行远程控制。在浏览过程中，看到心 仪的照片，只需轻轻一按遥控器，即可打印出照片。据介绍 除了普通6寸照片外，还可打印大头贴、迪士尼魔板照片以及 黑白、仿古等个性化打印模式，爱普生PictureMate 使用爱普 生Claria系列墨水，打印的照片耐光、耐氧化，可长久不褪色 保存。 爱普生PictureMate可以支持多种连接方式，USB接口、 存储卡插槽等，还可选配蓝牙适配器以支持手机无线连接。
富美启动硒鼓产业新时代 FuMei Enters a new Era in Laser Cartridge Business 就在“富美现象”成为民族硒鼓品 牌发展的蓝本时，富美科技又在全国市 场颠覆性的推出富美绿装硒鼓 “终生以 旧换新”服务，由此拉开了一场硒鼓产 业的全新革命。面对国际品牌厂家的“高 价”和假冒伪劣产品的“灌粉”，富美 科技率先打响了第一枪，并实施明码标 价，努力为用户节约 80%。 “富美蓝装硒鼓‘中国心’的推出， 其目标客户定位在政府、大行业、大机 构等三优五早用户，在高端市场与国际
品牌厂家展开竞争，自中国心上市以来， 先后在农信社、建行等多个金融系统以 及天津、江苏、辽宁、山东、甘肃、浙 江等 14 个政府采购中中标，在得到广 泛使用的同时受到了高端市场的信赖， 而此次绿装硒鼓的推出，则主要是面向 中小企业用户，为了降低中小企业用户 的办公费用支出，绿装硒鼓推出“终生 以旧换新”服务，凡是用户正在使用的 富美硒鼓或原装硒鼓，经富美相关人员 认定后，均可享有“终生以旧换新”服务，
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且在价格上直降 80%，但原装品质没有 变。”富美科技副总裁，党委书记邵光 锦说道。 富美科技绿装硒鼓明码标价
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天威喜获 “广东省名牌产品企业”和 “重点培育和发展的出口名牌 企业”称号 Print Rite is Awarded as "Top Brand Company in Guangdong Province" and "Top Brand Exporter" 2010年2月10日，在珠海市人民政府组织召开的2010年 全市科技工贸和信息化工作会议上，天威飞马打印耗材有限 公司喜获“广东省名牌产品企业”及“2009-2010年度重点 培育和发展的出口名牌企业”称号！ 此次会议得到了珠海市政府的高度重视，市委副书记、 市长钟世坚出席会议并讲话，刘小龙、陈洪辉、王庆利三位 副市长也皆出席并主持相关议程。
8525个侵权“HP”打印机 墨盒过关被扣 8525 Cartridge Invades "HP" 近期珠海电讯 ，拱北海关通报，该关下属九洲海关在 珠海九洲货运口岸现场查获侵犯“HP”商标专用权案，查 扣8525个侵权“HP”打印机墨盒。经拱北海关法规部门与 “HP”品牌知识产权权利人联系，确认上述墨盒侵犯“HP” 商标专用权。目前，以上侵权打印机墨盒已被扣留。
广东举办 ‘百名海外高级专家南粤行’ 活动吸引打印高科技人才 Guangdong Province Holds "100 Oversea High Rank Experts Travel" to Attract High Tech Talent
天威飞马作为“2009年新增的广东省名牌产品企业”， 得到政府表彰，并获得政府奖励资金十万元。天威控股董事 长贺良梅先生亲自上台接受市长颁奖。据了解，天威飞马的 硒鼓/鼓粉盒、墨盒两大类产品，皆列入了2009年度广东省名 牌产品（工业类）名单，天威硒鼓/鼓粉盒更是广东省打印耗 材品牌中唯一入选的硒鼓/鼓粉盒类产品！
天威飞马还作为2009-2010年度广东省外经贸厅重点培 育和发展的出口名牌企业，在此次会议上，得到正式授牌。
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广东省人力资源和社会保障厅、广东省省外国专家局于 12月21日至23日举办了“百名海外高级专家南粤行”活动。 来自美国哈佛大学、普林斯顿大学、英国牛津大学、日本东 京大学、法国农业科学院、法国国家计算机及自动化研究 院，以及美国疾病控制中心、美国摩托罗拉公司、英特尔公 司等11个国家著名高等学校、科研机构、跨国公司的91名海 外高级专家参加了“南粤行”活动。 活动期间，91名海外专 家组成6个小组分赴广州、珠海、中山、汕头等市，与广东省 重点大学、科研机构、高新技术企业等有关单位进行考察访 问、洽谈交流、项目对接等活动，部分专家还和用人单位或 项目合作单位签订合作意向书。 数码打印“三杰”将改变产业格局 在“百名海外高级专家南粤行”合作交流大会上,以李 杨、刘军、邹兵（化名）等人为核心的数码打印科技创新团 队与珠海签订项目合作协议。 曾在国际一流数码打印科技公司担任要职的李杨、刘 军、邹兵,分别拥有在数码打印上、中、下游产业方面的核心 技术专利,他们的组合成功意味着中国将一举打破佳能、惠 普、爱普生所主导的国际数码打印市场。目前,该团队正在申 报我省创新科研团队。其中,李杨已经在珠海开设公司,目前产 值已达千万元之巨。 由于在核心技术上受制于人,中国这个销售额逾百亿元的 打印耗材之都被业内下了“大而不强”的评语,并在金融危机 中面临严峻的考验。这和中国、广东的制造业在很多产业领 域的情况并无二致。 目前已有30名海外高级专家在这个交流会上与广东签订 20个项目合作协议,这些协议囊括了从装备制造、信息技术、 生物医药等广东产业升级的许多方面。
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