FM World 3.7.14

THE MAGAZINE FOR THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT | 3 JULY 2014

FMWorld www.fm-world.co.uk

PARK AND PRIDE FM’s role in adapting the London 2012 Olympic site

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23/06/2014 17:28 10:50 25/06/2014

VOL 11 ISSUE 13 3 JULY 2014

CONTENTS

06 | Capital demand for offices

18 | No business like…

26| Leaving a legacy

NEWS

OPINION

FEATURES

06 Government shrinks its estate by 2m sq m 07 Study says light is key to worker optimism 08 East Cheshire NHS Trust 09 Think Tank: Is FM really going through fundamental change?

10 Business news: Graeme Davies on FM operators gaining confidence ahead of results season 11 MoD suspends contract award amid legal dispute 12 In Focus: Jamie Quinn, head of sustainability, Cofely UK GDF Suez Group, and Katy Dowding, managing director of Skanska Facilities

14 John Bowen on the idea of disposable buildings 15 Five minutes with Malcolm O’Shea Barnes 46 No Two Days

MONITOR 35 Standards: Investigating internal fraud 36 Technical: The Super Connected Cities Programme 37 Legal update: Investigating internal fraud and theft

30 | Energy innovation

16

RICS: Delegates at the recent RICS Strategic FM conference heard how the coming wave of technological innovation could change their roles

18

Show motion: From inclusive design to emotional intelligence, speakers at this year’s Facilities Show gave visitors much to think about

26

A park to last: Now the Queen Elizabeth Olympic Park is open to the public, we look at the challenges of hitting Lord Coe’s ambitious legacy targets

30

The heat is on: Demand for environmentally responsible building materials is growing and innovative manufacturers are responding

REGULARS 38 41 42 43 44

BIFM news Diary of events Products Behind the job Appointments

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Redactive Publishing Ltd 17 Britton Street, London EC1M 5TP 020 7880 6200 www.fm-world.co.uk EDITORIAL Tel: 020 7880 6229 email: editorial@fm-world.co.uk editor: Martin Read ⁄ news editor: Herpreet Kaur Grewal ⁄ reporter: James Harris ⁄ sub editor: Deborah Shrewsbury ⁄ digital content executive: Hannah Whittaker ⁄ consultant art director: Mark Parry ⁄ art editor: Daniel Swainsbury

MARTIN READ EDITOR COMMENT

LEADER

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SUBSCRIPTIONS BIFM members with FM World subscription or delivery queries should call the BIFM’s membership department on 0845 0581358 FM World is sent to all members of the British Institute of Facilities Management and is available on subscription to nonmembers. Annual subscription rates are UK £110, rest of world £130. To subscribe call 020 8950 9117 or email fm@alliance-media. co.uk – alternatively, you can subscribe online at www.fm-world.co.uk/about-us/ subscribe/ To order the BIFM good practice guides or the FM World Buyers’ Guide to FM Services call James Harris on 020 7880 6229.

EDITORIAL ADVISORY BOARD Simon Ball, business development manager, Interserve ⁄ Martin Bell, independent consultant / Lucy Jeynes, Larch Consulting / Nick Cook, managing director, Avison Young ⁄ Rob Greenfield, group SHEQ director, GSH ⁄ Liz Kentish, managing director, Kentish and Co. ⁄ Anne Lennox Martin, FM consultant ⁄ Peter McLennan, joint course director, MSc Facility Environment and Management, University College London ⁄ Geoff Prudence, chair, CIBSE FM Group ⁄ Chris Stoddart, director of FM, Regent Street Direct ⁄ Jeremy Waud, managing director, Incentive FM ⁄ Jane Wiggins, FM tutor and author ⁄ Chris Wood, FM consultant Average net circulation 11,920 (Jul 12 – Jun 13) FM World magazine is produced using paper derived from sustainable sources; the ink used is vegetable based; 85 per cent of other solvents used in the production process are recycled © FM World is published on behalf of the British Institute of Facilities Management (BIFM)

by Redactive Publishing Ltd (RPL), 17 Britton St, London EC1M 5TP. This magazine aims to include a broad range of opinion about FM business and professional issues and articles do not necessarily reflect the views of the BIFM nor should such opinions be relied upon as statements of fact. All rights reserved. This publication may not be reproduced, transmitted or stored in any print or electronic format, including but not limited to any online service, any database or any part of the internet, or in any other format in whole or in part in any media whatsoever, without the prior written permission of the publisher. While all due care is taken in writing and producing this magazine, neither BIFM nor RPL accept any liability for the accuracy of the contents or any opinions expressed herein. Printed by Polestar Stones ISSN 1743 8845

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very now and then it’s a privilege to be in the hall for a presentation that challenges your perception of future priorities. Anil Menon, president Globalization and Smart+Connected Communities at Cisco Systems inc., was one such speaker recently. Menon’s talk was about the need to address a lack of digital infrastructure and how the collision of dramatically increased urbanisation of cities with the commoditisation of digital technology will fundamentally affect the way we conceive of, construct and manage the built environment.

It’s heady, big-picture stuff, but the speed of change is already giddying. And in an FM news landscape dominated by such topics as legal changes to zero-hours contracts and the need to respond to greater worker flexibility, it’s sobering to consider the predictions for how the built environment will look for those working in FM come the year 2050. Because although that’s a year unlikely to see the working involvement of any of today’s FMs aged at the sector’s current median, it will assuredly involve those young facilities managers just now entering the profession.

This, the first generation to make FM a deliberate career choice, will be in their fifties come 2050. It’s truly astounding to consider some of the changes we’re likely to have seen by then. A facilities manager aged in their fifties now can look back 26 years to 1978 and track the very formation of the sector. An FM of similar age in 2050 and looking back 26 years to today will, I am sure, see change in their role that will make the whole ‘formation of the sector’ thing look positively pedestrian. It’s difficult to pick out an overall trend, but let’s list a few. Currently, a body of people the size of the entire population of Australia migrates from the Chinese countryside to Chinese cities every year. By 2050, half of the world’s GDP will be generated by just two countries – China and India. Oh yes, and there are twice as many mobile phones as toothbrushes sold in the world each year. Did I mention that the world is urbanising - i.e,becoming city-based - at a rate that’s equivalent to a city the size of London every month?

Even the small things will be seen to be big when looked back on in 2050.

Remember 2009? Gordon Brown as PM? If that seems like yesterday, consider that iPads didn’t exist then. Today, 59 per cent of UK households have a tablet PC. To take just one example, the way in which we use this mobile tech is still in its infancy; a slew of impending healthcare products and services tied to smartphones will have an extraordinary impact on the type and size of healthcare facilities in the years ahead.

It’s tempting to look at a current red-flag FM issues, flexible working in particular, as merely a symptom of the ongoing digital revolution. Urbanisation, and the need to curb energy consumption, will lead to integrated ways of working and workplace management that we can only dream of at present.

It comes down to some fundamental reassessments. For example, “What if you had unlimited bandwidth,” asked Menon. “Would you do things you do now in the same way?” That’s the kind of question that deserves attention now. Because you can be sure that those currently entering the profession will be working with whatever the answer to it is.

E

“The speed at which the world is becoming urbanised is truly astonishing, as is the impact of technology”

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PUBLIC SECTOR ESTATES

SHUTTERSTOCK

Government shrinks its estate by 2 million square metres The government has cut the size of its estate by the equivalent of “26 Buckingham Palaces”, says a report from the Cabinet Office.

In its latest State Of The Estate Report, the government says it has saved more than £1.2 billion since 2010 through its estate rationalisation strategy, trimming the estate by two million square metres.

FM World reported last year that seven government agencies were relocated to one site as part of the rationalisation project.

Sport England, UK Sport, Arts Council England, Children and Family Court Advisory and Support Service (Cafcass), OFWAT (The Water Services Regulation Authority), Horserace Betting Levy Board and Office of the Immigration Services Commissioner all released property before moving into a renovated 80,000 sq ft building in Bloomsbury Street, London.

The government said the move reduced its property footprint by 110,000 square feet and saved taxpayers £60 million.

The Cabinet Office also reports that £240 million has been saved on running costs against a 200910 baseline, as well as a 7.6 per cent reduction in the cost of office space per employee.

It has also cut the amount of waste produced by its estate by 15 per cent since 2010. Carbon emissions have fallen by 14 per cent. The 2008 Climate Change Act obliges the UK to cut its carbon emissions by 80 per cent (from the 1990 baseline) by 2050.

Francis Maude, Minister for the Cabinet Office, said: “As part of our long-term economic plan this

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government is shrinking its estate, getting out of land 26 times the size of Buckingham Palace over the last four years.

“We are on the side of hardworking people so I’m pleased we saved taxpayers a cumulative £1.2 billion between the last general election and March 2013 by getting out of or selling unnecessary and underused properties.”

But last month, the Audit Commission suggested that surplus local government estates

Seven agencies were relocated to an 80,000 sq ft building in Bloomsbury

– property and assets that are operational but not used to provide or support services – are worth up to £2.5 billion.

The commission suggested that

councils are not getting the best value for money from its assets, also stating that English councils spent £5.6 billion on operating and maintenance expenditure.

EMPLOYMENT LAW

Exclusivity banned from zero-hours contracts Employees on zero-hours contracts will be able to work with other employers under new rules announced by the government.

Business secretary Vince Cable said that exclusivity clauses in zero-hours contracts, where workers have no guarantee of work but are not permitted to seek work elsewhere, would be banned.

Guy Stallard, director of facilities at KPMG, welcomed the changes, but added that flexibility and fair pay should be at the centre of the contracts.

“It’s good for employees who may be trying to balance study or caring commitments with work, and it’s good for employers who could have access to a wider network of staff,” he said.

“Zero-hours contracts are beneficial to the industry if they are ad hoc, seasonal arrangements.

“There are many scenarios where individuals with personal commitments may be attracted

The changes clamp down on abuses

by the flexibility of zero-hour arrangements, but the key is that employees must have freedom to decide when they work.”

Stallard suggested that some roles were being incorrectly labelled as zero-hours contracts, when in fact they are 21-hour or 28-hour contracts. “The contracts cause difficulties when they are given for a permanent job.”

Stallard also emphasised the importance of employers paying

staff a living wage in building loyalty and motivation for workers.

There are estimated to be around 125,000 zero-hours contract workers tied to an exclusivity clause, and the government said the ban was to clamp down on abuses in the workplace by less scrupulous employers.

Cable said that zero-hours contracts did offer valid flexible working opportunities for students, older people and other people looking to top up their income.

“But it has become clear that some unscrupulous employers abuse the flexibility that these contracts offer to the detriment of their workers. Today we are legislating to clamp down on abuses to ensure people get a fair deal,” said Cable.

The government will work with unions and business to develop a best practice code of conduct aimed at employers wanting to use zero-hours contracts. www.fm-world.co.uk

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NEWS

BRIEFS Millennials ignorant of FM

Study says light is key to worker optimism A suggested correlation between office workers’ levels of optimism and their access at work to natural light in informal, dynamic spaces has been identified in newly released research.

A survey of more than 800 office workers was carried out recently by market researcher IPSOS on behalf of furniture manufacturer Steelcase. It suggests that more natural light, better temperature control and more informal areas / better use of office space are the three things most likely to improve their working lives.

“Working in a fast, complex, technology-dominated world has meant that the environment

people work in has become so much more important to them,” says Jacqui Withnell, business development director of Steelcase Solutions.

Separate research carried out

by Steelcase, the parent company of Steelcase Solutions, recently identified ‘six dimensions’ for organisations to consider when planning for wellbeing within the workplace: ● Optimism (allowing choice, personalisation and control); ● Mindfulness (offering calming places that encourage interaction); ● Authenticity (creating informal, non-restrictive environments); ● Belonging (welcoming and well-

equipped spaces); ● Meaning (aligning workers with a vision through space); and ● Vitality (supporting active, healthy lifestyles with movement and visibility).

Withnell said: “Businesses which strive to make their employees feel at home are seeing real differences in productivity and at the same time the employees’ sense of satisfaction is much greater. In terms of design, a space which allows free movement and a choice of posture means that workers can feel a sense of familiarity and belonging which is also vital for creative and optimistic work.”

WORKPLACE

GETTY

Office space take-up set to rise, says property group Demand for office space is set to rise in London during 2014, according to a report published by property group CBRE. The research suggests that while take-up of office space in Central London fell back from levels recorded in the fourth quarter of 2013, the amount of space under offer at the end of the first quarter of 2014 reached its highest level since 2000, suggesting that take-up during the rest of the year will improve.

Richard Holberton, senior director, EMEA Research, at CBRE, said: “It is no secret that in recent years corporate occupiers have been constrained www.fm-world.co.uk

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by stringent cost management strategies born out of the economic downturn. As a result, we have seen a contraction in total office take-up levels across Europe, with the overriding commercial real estate trends being consolidation, cost savings,

or operational streamlining. Now, things are changing in line with an improving economic environment, which we expect to impact on the office market this year.“ Mike Gedye, executive director, EMEA Global Corporate Services at CBRE, said: “There has been a shift in priorities for corporate real estate occupiers over the last year. Accompanying this shift is a heightened focus on the quality of location, the attraction and retention of talent and the internal built environment resulting in a higher demand for prime office space which, given the constrained supply, is driving up costs.”

The Millennial generation in the US does not consider FM as a career path and is unaware of the industry, according to a study.

The report, conducted by JLL, says that despite having skills and aspirations consistent with a career in FM, only around one per cent of millennial students surveyed were studying facilities management.

Many in this generation – those born between 1980 and 1998 – already work in fields related to FM, including science, technology, engineering and maths, as well as project management and architecture.

However, although 43 per cent of those surveyed had heard of FM, only a few knew what the job involved. The report is based on data from a survey of 207 students and professionals in March 2014.

CIBSE awards open The Chartered Institution of Building Services Engineers (CIBSE) is inviting entries for its Building Performance Awards 2015.

The awards, which recognise excellence in building performance, will include two new categories, the Lighting for Building Performance award and the Building Control System prize.

CIBSE said these have been introduced to reflect developments in the provision of modern building services.

The closing date for entries is 11 September, with a shortlist to be announced on 28 October.

There will be an awards event on 10 February next year to announce the winners.

Wilson James appoints MD Security and logistics business Wilson James has appointed Gemma Quirke as its managing director for security services.

Quirke has worked with industry bodies such as Skills for Security, the British Security Industry Association (BSIA), and the Security Industry Authority (SIA).

Quirke will be responsible for managing the strategic function for security at Wilson James.

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PROJECT OF THE

FORTNIGHT NEWS BULLETIN

Welsh government launches FM strategy

EAST CHESHIRE NHS TRUST PROJECT: Energy infrastructure, combined heat and power system MAIN CONTRACTOR: ENER-G PROJECTED SAVINGS: £2.5 million over 15 years

CHP pins down trust’s costs Energy efficiency schemes seem to be in vogue this year. Demands to meet bold carbon targets means more FM teams are investing in systems to benefit facilities in the long term.

East Cheshire NHS Trust has partnered with energy management business ENER-G to improve its energy infrastructure across two of its hospitals.

ENER-G will install a 530kWe (electrical kilowatts) ENER-G combined heat and power (CHP) system in an existing plant room at Macclesfield District General Hospital. The hospital will also benefit from the replacement of inefficient electric radiators, pumps and ageing electric chillers, insulation of valves and pipe work. ENER-G will also fine-tune its building energy management system.

There will be no initial capital outlay from the trust. The system is to be paid for through energy, environmental and operational savings over a 15-year period.

The system will deliver a guaranteed £2.5 million in cost savings, while reducing the trust’s carbon footprint by 30 per cent over the course of the contract. The improvements are expected to produce carbon dioxide emissions savings of 2,049 tonnes a year.

Other energy-efficiency improvements across both Macclesfield and Congleton War Memorial hospitals include the replacement of 3,250 light fittings with high-efficiency LED lighting and boiler efficiency improvements.

Robert Few, head of estates operations for East Cheshire NHS Trust, said: “By generating our own energy supply on-site at Macclesfield District General Hospital – via CHP – we will dramatically reduce our dependence on higher-cost power sourced from the grid while boosting our environmental performance.

“The modern new energy infrastructure will be paid for via the cost savings we make, with any surplus savings retained by the trust.”

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The Welsh government has launched the national procurement service’s construction and facilities management strategy to improve the buying power of the country’s public sector.

The National Procurement Service (NPS) was launched last year and once fully operational it is expected to save the public sector £25 million annually.

The NPS will focus on six main categories of common and repetitive spend that account for £1.8 billion worth of public expenditure a year.

Sue Moffatt, director of the National Procurement Service, said: “Our Construction and Facilities Management Strategy will deliver £5.7 million of savings, representing 20 per cent of the annual NPS savings target.

“It will play a key role in getting the most for the Welsh pound and the maximum benefit for the Welsh citizen.”

Jane Hutt, finance minister, said: “Making savings at a time of increasing budget pressures means we can continue to invest in vital frontline services.

Seventy-three public sector bodies have signed up to use the NPS, ranging from local authorities, health boards and police and emergency services, so I know there is a commitment across the public sector to make these savings.”

Burton appointed as CIC chair The Construction Industry Council has appointed Tony Burton as its chairman.

Burton, the council’s deputy chairman over the past 12 months, replaces Jack Pringle at the helm.

Burton, a quantity surveyor, is a senior partner at Gardiner & Theobald. He has worked on projects such as the London Eye, The Royal Academy of Music and with clients including Linklaters, Unilever and British Airways.

CIC chief executive Graham Watts said: “Tony’s considerable experience will be of great importance to maintaining and strengthening our strategic position between industry and government, not least as the professions’ main representative on the Construction Leadership Council.”

On his appointment, Burton said: “I believe CIC has an increasingly important role to play within the construction industry in the wake of the government’s industrial strategy and I am delighted to be part of the team.”

In addition, George Adams, past president of the Chartered Institute of Building Services Engineers (CIBSE), has been appointed as chairman of the new CIC Green Construction Panel.

Adams said: “Sustainability is key to the social and economic wellbeing of people in the UK; incorporating rural, coastal and urban environments. This new initiative is a critical opportunity to bring together professional, industrial and academic expertise to collaboratively and openly develop strategies, proposals and learning to inform both government, through the CIC structure, and generate collective and individual thoughts and ideas.”

BRE launches BIM level 2 certification The Building Research Establishment (BRE) has launched a scheme to certify providers of BIM Level 2 services.

Designed to help companies provide evidence that they have the policies and procedures required to deliver level 2 BIM in line with government strategy, the scheme includes an evidence-based assessment of BIM business and management systems in line with Level 2’s process requirements, leading to Certificated BIM Capability Assessment status awarded by BRE Global, the BRE Group’s independent certification body.

The process includes providing businesses with a post-assessment report, an annual site audit and review, with a full reassessment every three years.

Paul Oakley, associate director of BIM at BRE, said that certification would speed up the tendering process and add other significant benefits.

“It saves businesses the time and costs involved in responding to evervarying tender questions, and for those issuing tenders, having a BRE BIMcertified business in the running removes the need to check replies or employ someone to do it for them,” he said.

For more information see www.bre.co.uk/BIM www.fm-world.co.uk

27/06/2014 12:34

FM NEWS SIGN UP FOR FM WORD DAILY AT FM-WORLD.CO.UK a) We’re at a crossroads 15%

THINK TANK

b) It’s about ‘expressing the value’ of FM 6%

WE ASKED 100 FMS… Is FM at some kind of crossroads, or is it in its very nature to continually evolve?

Every now and then, it becomes difficult to avoid scratching the “where are we going” itch that so frequently characterises the debate about FM these days. Thus it was, following the recent IFMA Workplace Strategy Summit and the suggestion from some that FM as an industry “may no longer exist” in 10 years’ time, that we thought it again worthwhile asking the question. The thinking at the IFMA event was that as the design of workplaces changes to accommodate more flexible forms of working, this will lead to a decline in the traditional office environments with which FMs are typically associated. Is the role of FM fundamentally changing? Are we at a crossroads? Is FM just poor at communicating its value, or is it in the intrinsic nature of FM that its role is to continually evolve around an organisation’s operational support requirements?

There was plenty of support for the ‘evolution not revolution’ argument.

“I cannot see a time where there won’t be people, buildings and associated services,” replied

one correspondent. “There’ll be a technological shift, but FMs will just up-skill in the areas required.”

Said another: “So long as there are humans on the planet we will still need toilets, waste disposal, business continuity management, coffee and cake.”

“FM is not exclusively about offices,” a third correspondent weighed in. “Wherever there are buildings, there will be FM people to run them in some way or other.

That said, robots can replace people in some functions. Digitisation, and the internet of things, will continue; leading-edge buildings are already complex and will become more complex in future.”

Another correspondent thought FMs’ lack of certain skills was the main problem. “Buiding information modelling and Government Soft Landings will expose the fact that most FMs have not gone beyond GCSE in maths, physics, chemistry and biology. Therefore they don’t feel comfortable sitting with chartered professionals in surveying, architecture, engineering (civil, structural, building services,

c) It’s the nature of FM that it continues to evolve 79%

etc.) talking about design and construction. FMs need to up their game in terms of the technical knowledge they need to run buildings. Many do not know the basics of energy management; it’s like having a captain of a cruise ship who does not know how it works, or an airline captain with only the sketchiest knowledge of how his aircraft functions.”

Said another correspondent: “FM has never stood still, but for me it’s always been a service industry: buildings are just a tool we use (albeit a big one) to allow organisations to fulfil their objectives. They’re not the only tool we have, and if FM is predominantly (but not exclusively) about the workplace then we have to evolve what we do as the workplace evolves.”

Another correspondent agreed.

“FM has never stood still, but it has adapted as different company strategies are rolled out. Only shortsighted companies regard FM or workplace as a commodity.”

“FM will continue to evolve as long as people and buildings exist

in whatever format that is in 10 years‘ time. FM has evolved already considerably over the past 10 to 15 years. Technology will likewise continue to work (or hinder) in tandem with what FM delivers, supports, monitors etc, in whatever guise it takes.”

So, plenty thought FM’s role would continue to evolve. But revolution was in the air for some: “It’s all about different ‘levels’ in the organisational hierarchy,” said one. “At the most senior level it’s about translating the needs of the business strategy down to the teams delivering the physical working environment – and that’s real estate, planning, design/architecture, construction and fit-out, workplace strategy, change management, procurement, HR, ICT – and FM. Strategic FM is arguably not FM at all – workplace management is a more holistic view on the functions working together to create, change, deliver and manage workplaces. Not just the delivery FM services…”

Join the FM World Think Tank: www.tinyurl.com/fmwthinktank

Cabinet to contemplate FOI extension for contractors The government says it is considering extending the provisions of the Freedom of Information Act (FOI) to cover contractors supplying public services.

In a response to a report in March from the Public Accounts Committee on contracting public services to the private sector, the Cabinet Office said it has agreed www.fm-world.co.uk

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with a recommendation that it should explore how the FOI regime could be extended to cover contracts with private providers.

A new Code of Practice for FOI will be issued this autumn. The Cabinet Office said: “Its success will be reviewed and agreed across the government where it relates to contractors. If necessary, at that time, the Cabinet Office will

consider whether other changes (including the formal extension of the Freedom of Information Act) might be needed.”

The Cabinet Office said that where external providers deliver public services it expects contractors to assist public authorities fully in meeting the current obligations of the Freedom of Information Act (FOI).

The response said: “In future, the government is keen to see as much disclosure of performance information as possible under the contracts. To test how best to achieve this, the government will work with the CBI to agree key principles for greater transparency by autumn 2014, including improving the publication of contracts on Contracts Finder.”

FM WORLD | 3 JULY 2014 | 09

27/06/2014 12:35

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ANALYSIS

FM operators gain confidence ahead of results GRAEME DAVIES newsdesk@fm-world.co.uk

Evidence of the continuing improvement in trading for the significant majority of quoted FM operators continues to stack up, suggesting that despite the travails of the likes of Serco, much of the sector is actually in rude health.

Early June usually brings a rash of trading statements from those stock market-quoted operators ahead of the results season that

dominates late July. In recent weeks we’ve heard from Mitie, Interserve and Mears – all of whom reported on continued strong trading and, importantly, a number of new contract wins, which suggests that markets are regaining their spark.

The UK market appears to be in fine fettle, but the recovery in fortunes is not confined to these shores. Contract activity appears to be gaining strength in the US,

where its economy is picking up a decent pace after a weatheraffected first quarter. Also notable are signs of re-emergence of confidence in a number of the Gulf states, where construction contracts are coming through once more in countries such as Oman, the United Arab Emirates, and Qatar – where Interserve recently announced £100 million worth of contracts with Al Jazeera and Doha Festival City.

Closer to home, companies including Capita continue to build market-leading positions in many areas of outsourced services, taking advantage of the recent troubles suffered by its rival Serco.

In May, Capita confirmed that it had won £1.1 billion of new contracts since the turn of the year and it will update details of its bid pipeline, which stood at £5.5 billion in February, with its results in July. Serco too, is showing signs

Contract wins

NEW BUSINESS Mitie has secured a £90 million soft services contract with Royal Cornwall Hospitals NHS Trust. Under the terms of the seven-year deal, Mitie’s Environmental + business will be responsible for hospital cleaning, portering, patient and retail catering, post room services, waste and recycling, linen and laundry, security and the switchboard and helpdesk services. Mitie has also secured a £33 million contract with Epsom and St Helier University Hospitals NHS Trust.

The business will provide cleaning and helpdesk services in the five-year deal.

A new deal to deliver front-of-house services to London’s iconic 20 Fenchurch Street, owned by Land Securities and Canary Wharf Group, 10 | 3 JULY 2014 | FM WORLD

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has been agreed. The contract will see reception services firm Portico manage and deliver front-of-house, concierge and switchboard duties for the building famously known as The Walkie Talkie.

FM provider Bellrock has secured a maintenance contract win at Dulux Decorator Centre. Bellrock will be responsible for planned and reactive maintenance activities across its 189 stores in the UK. Lovell Repairs and Maintenance has won a £22 million contract with the Estuary Housing Association. Under the five-year deal, Lovell will provide responsive and planned maintenance for residents, and refurbish empty properties to more than 3,900 homes

in London, Essex and Suffolk. The homes include affordable housing, sheltered and supported housing and market rent properties.

Emcor UK has been awarded a fiveyear integrated facilities management contract with mobile network provider Three. The work at Three’s corporate offices in Maidenhead, Glasgow and Reading, and eight data centre sites across the UK includes security, maintenance of mechanical and electrical facility systems, utility and energy monitoring, data centre co-ordination, building management systems, catering, cleaning and janitorial services and pest control.

Macro has agreed to an extension on its work with ITN. The service provider has worked with the worldwide news and multimedia content company since April 2008, and the extension means that it will now continue to provide FM at the company’s 200 Gray’s Inn Road site in London. Services included within the contract include maintenance, cleaning, waste removal and pest control. Macro also provides a helpdesk through its own fm24 business.

of revival under its highly rated new chief executive Rupert Soames. The recent win of the Caledonian Sleeper franchise suggests a thawing in its bid pipeline.

But not everything is rosy in the UK sector. Witness the criticism the government has come in for recently from MPs studying the changes made to the Private Finance Initiative – dubbed PF2. Partly to hit back at critics who said PFI favoured the companies delivering it rather than the taxpayer paying for it, the government tweaked the funding arrangements and agreed to take on bigger stakes itself in such contracts to allow the taxpayer to ‘share’ in the gains being enjoyed by private companies.

Despite the changes being announced in the second half of 2012, MPs have criticised the lack of new projects coming through the system using PF2.

In June the Commons Treasury Committee pointed out that only a handful of projects have been signed off using the new financial arrangements and a lack of critical mass in terms of projects is having a knock-on effect whereby not enough different sources of finance are available to stir up competition and drive down costs.

But this could change over the next couple of years as a government-imposed limit of £70 billion on payments for PFI and PF2 projects – also brought in as part of the PF2 reforms – kicks in during the 2015-2016 financial year. This is aimed at keeping a lid on government spending on public schemes, but in the meantime it could serve to accelerate projects coming out to tender as departments try to beat the deadline.

Graeme Davies writes for Investors Chronicle

www.fm-world.co.uk

26/06/2014 15:29

MoD suspends contract award amid legal dispute The Ministry of Defence’s (MoD) estates division, the Defence Infrastructure Organisation (DIO), has suspended the announcement of three of the organisation’s Next Generation Estates Contracts (NGEC), due to be awarded last month, because of a challenge from an unnamed tenderer.

The list of contracts suspended comprises the regional prime central, South-West and SouthEast contracts.

A DIO spokesperson said: “The award decision for regional primes contracts, Central, and south-east and south-west England has been formally challenged by one of the tenderers. As a consequence, the contract award has been suspended.”

At the time of going to press, the DIO had not given a new date for the announcement of the awards. The existing suite of estates contracts, which had been

BUSINESS BRIEFS Elior success on market

No revised date for the announcement of the suspended NGEC contracts been forthcoming

in place since 2005, was replaced with the NGEC programme, the procurement process for which began in 2012.

The first framework was announced in January 2013, where ESS Support Services Worldwide, a part of Compass Group UK & Ireland, secured a £57 million, three-year deal to provide soft services to the MoD. In May a joint venture between Amey and Carillion was

selected for the DIO’s National Prime Housing contract, worth £625 million over five years, and the Scotland and Northern Ireland regional prime contract, valued at £150 million over a five-year period.

Interserve’s Landmarc Support Services division also secured a five-year deal with the MoD in May, winning a £322 million national training estate prime contract.

SHUTTERSTOCK

BaxterStorey reports 10 per cent growth Workplace hospitality services provider BaxterStorey has reported a turnover of £320 million – representing year-onyear growth of 10 per cent.

The company, now 10 years old, won new contracts with 44 new clients and created 900 new roles in the past financial year.

Its growth was most striking in Scotland, where turnover grew 19 per cent to £15.8 million.

At the same time, BaxterStorey’s parent company WSH has reported 15 per cent growth in turnover – the 13th year running in which the group has posted a turnover increase in www.fm-world.co.uk

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Alastair Storey: “We understamd that every day our customers have choices”

excess of 10 per cent, and a boost that now sees the group – which includes BaxterStorey, Caterlink, Holroyd Howe, benugo and Portico – reporting a consolidated turnover of £530 million.

Alastair Storey (left), chairman at BaxterStorey and CEO at WSH, said: “We understand that every day our customers have choices. Only by providing food cooked and presented creatively, on-site, by well-trained staff, will we tempt our customers to eat with us time and again. We aim to provide our clients with great tasting, fresh, seasonal and locally sourced food through innovative menus that keep pace with the high street and respond quickly to changes in food and drink trends.”

The WSH Group now employs almost 6,500 people at more than 670 locations.

Catering business Elior has raised gross proceeds of ¤847 million (£677 million) on the Paris stock exchange.

The group, owned by private equity group Charterhouse, had an indicative offering price set at ¤14.75 (£11.79) per share. It has now raised ¤785 million (£627 million) through the issuance of new shares. Sale of existing shares by certain shareholders amounts to about ¤62 million (£49.5 million).

Mace target 2020 growth Mace Group has announced a 14 per cent rise in pre-tax profit for the financial year ending 31 December 2013. The construction and consultancy firm has reported pre-tax profits of £32.4 million, up from £23.8 million in 2012. Macro, Mace’s consultancy and facilities management organisation, posted revenue of £276.8 million, a 14.5 per cent rise from £241.7 million last year.

The firm stated that it was on target to meet its £2 billion turnover target by 2020.

Telereal partners with Cofely Property and services company Telereal Trillium has appointed Cofely to deliver a range of hard and soft FM and project services in a multi-million pound contract.

The deal will be worth up to £300 million over the life of the contract and involves Cofely becoming a key partner to Telereal Trillium. Cofely will be responsible for delivering a range of FM and project services across Telereal Trillium’s Department for Work and Pensions portfolio, and project services across the Driver and Vehicle Licensing Agency and Aviva portfolios.

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26/06/2014 15:29

FM BUSINESS IN FOCUS

THE ISSUE: The role of FM in sustaining the drive for sustainable buildings THE INTERVIEWEES: Jamie Quinn, head of sustainability, Cofely UK GDF Suez Group, and Katy Dowding, managing director of Skanska Facilities

Delivering a green agenda Design and build has changed out of all recognition in the past 20 years, with organisations prioritising the introduction of environmentally friendly features into new build or refurb projects.

And that’s led to the role of the FM changing considerably as a result, says Jamie Quinn, head of sustainability, Cofely UK GDF Suez Group.

“Our provision of integrated services including FM enables us to recommend the best energy efficiency solutions to our clients,” says Quinn.

“We have data readily available to us enabling us to know how efficiently a building is (or isn’t) operating. It’s important to consider an end-to-end approach to energy efficiency by assessing, developing and delivering energy, carbon and sustainability strategies.” The organisation as a whole has “binding commitments around our economic, social and environmental impact.”

Green goals Cofely’s energy consultancy service deals with the procurement of energy, legislation and compliance, metering and installation of kit and equipment operation and the maintenance of that kit and equipment once it is in situ.

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Cofely claims to have integrated awareness of green goals into its work through energy managers in organisations that train its FM providers.

“The two marry up because even if one is more technical than the other, they will have been interested in low cost and efficiency even if not aware of carbon [reduction],” says Quinn.

One of the measurement tools Cofely has developed to help FMs assess a building’s energy efficiency is an investment grade audit. These audits assess heat leaks from a building using thermal imaging and also include a review of the building’s fabric.

This enables an FM to know where to make adjustments. From this a financial model is created to help the business assess where to spend to make systems more efficient. If the company is cash poor, Cofely may assist with investment in improving the building’s systems.

Quinn says there has been a marked growth in interest about such services. “Everybody’s interested in their energy bills... our business has grown because of [this work].”

As interest in methods such as fracking increases, is the renewable energy agenda espoused by companies such as

Cofely at odds with what other companies are doing?

“If you look at the science in terms of increasing greenhouse gases and what’s happening around climate change, the pattern is clear,” says Quinn.

“Couple this with the increase in energy costs and reduced energy security and you get to a position where there is inevitably the need for a shift to a low carbon economy.”

Ethical pressure Not only are there huge fiscal and political pressures to be eco-sound, there is also ethical pressure from the public.

Katy Dowding of Skanska Facilities says that it’s not just clients but users of a building that are now asking if the building is environmentally sound.

“I think the drive of the public is what will push this agenda,” says Dowding. “There’s nothing more powerful than the customer’s voice. When we talk to graduates we get quizzed on our green credentials as much as on our job opportunities…”

Skanska has green guidelines for its staff too, including a “green car policy” that stipulates that no vehicle should emit more than 130 grams of carbon dioxide. “What we do in the FM and construction

markets is all a result of having those values integrated and a part of the company culture,” says Dowding. “It’s about everything we do across the board.”

The green agenda can differ between clients, says Dowding.

“We do a lot of work for broadcasters; they use a lot of power because of all their equipment. That will be very different from a primary school, for instance. You can still strive for the same agenda but have different approaches, and we try to cater accordingly. You need your team to be experts in the kind of organisation it is.”

Multi-service firms such as Skanska and Cofely seem to be setting a good example to others.

Allan Wickham, head of health, safety and environment at RBS bank, says its FM team has helped the bank remain on track to reduce its energy and water use by 15 per cent by the year’s end.

“This has largely been achieved by working with our FM teams to optimise controls and improve building management... We now procure energy from 100 per cent renewable sources in the UK.” Wickham says that RBS is now formulating eco-targets for 2015-2020. “We’re committed to making changes and recognise the role FM has to play.” www.fm-world.co.uk

26/06/2014 15:29

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13/06/2014 17:32 16:12 25/06/2014

FM OPINION THE DIARY COLUMN JOHN BOWEN

“WE ARE FAMILIAR WITH THE IDEA OF THE TEMPORARY BUILDING THAT WE MOVE IN AND OUT AS AND WHEN NECESSARY, BUT WHAT ABOUT THE DISPOSABLE BUILDING?”

University Local Estates Authority

THE CON VERTABL E BUI L DI N G

John Bowen is an FM consultant

s our business needs adapt at such a A fast pace are we now living in the age of the 10-year building, which can quickly be torn down and built into something else?

In the mid-1990s I took over a 27-property estate, mostly of administrative sites. Some of these were just a floor or two that we rented somewhere, but there were four main centres and we developed a 25-year strategy for those sites.

A lot of effort went into making those buildings as flexible as possible as we had no real idea what needs would be placed on them five years on, let along 25.

But part of what we were trying

to address was the organisation’s sustainable agenda as well as cutting costs.

Now only one of those buildings survives; another is a small part of a hugly extended building, but the other two have been razed, one is an apartment complex and the other a supermarket. It is slightly ironic that the survivor is the eldest of the four, having been completed in 1970, whereas the other three dated from 1974, 1980 and 1981.

We are all familiar with the idea of the temporary building that we can move in and out as and when necessary, but what about the disposable building?

I spend a day or two each week inear St Paul’s Cathedral, completed over 300 years ago – a shining example of rugged construction and longevity and around it are many other buildings well over 100 years old.

I grew up in a world where buildings were meant to last. They were a long-term commitment and once I came to manage buildings it was an investment and, with freehold property on the books, it was a balance sheet issue to be nurtured.

On my recent trip to China

NHS Trust

an architect told me about the idea of the 10-year building, whereby you’d build what you thought would be needed, but that in 10 years’ time if it wasn’t what you wanted you should tear it down to build something else. The materials could all be recycled in some way. It would be more economical to build what you did need than to try to convert what you had. I can see the logic to it. I know only too well the costs of converting buildings, but more so because it might see some unified thinking between the professions that build and manage property.

What do you think?

BEST OF THE WEB Views and comments from across the web What’s more important to offer staff, or customers.

In-cup, single-serve or bean to cup offering a coffee shop-style beverage?

(BIFM group): Andrew Porter: The biggest thing is that people have variable tastes and what is right for one person will not be right for another – something that becomes even more apparent if you are specifying on a multinational basis.

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Vending scores highly on the basis of ease and cleanliness whereas capsule works well in less-used places. What I have noticed is a move away from complexity to the provision of a boiling water tap and instant coffee – something that works and gives staff a choice even if it is not suitable for customer areas.

Aleena Geeves: Another thing to keep in mind is your company’s waste reduction policy – to be

balanced with where this is being installed and how likely people are to re-use their mugs/paper cups.

Bird droppings: Is this a problem area for FMs? (BIFM group): Nigel Marshall: We had a problem at a factory where the birds where pecking away the rubber around the roof sheet fixings. Our factory was next to a bread factory, which was attracting primarily seagulls. We got some bird scarers up on

the roof to resolve it, but it was quite a big issue at the time.

Annette Kirk: My local council has a town centre seagull problem and has used predatory birds to move them on.

When to outsource and when not to outsource?

(BIFM group): Andrew Porter: The decision to outsource is often underestimated by people who see it as an answer to everything or do it because others are.

Brendan Carson: We at BT in the UK and Ireland recently brought the full FM service back in-house.

While the opportunity to reduce costs through not having to pay the outsourced management overheads and profit were important considerations, we were primarily driven by the need to improve the quality of service.

(See www.tinyurl.com/ btinhouse for FM World’s feature on BT Facility Services). www.fm-world.co.uk

26/06/2014 15:29

You can follow us at twitter.com/FM_World facebook.com/FMWorldMagazine

BEST OF THE

FMWORLD BLOGS Dodgy happiness claims and PR Craig Knight, IDR Sustainable Workplace There is no definition of ‘happiness’. What makes people happy? Is it comfort, pay, job satisfaction, sitting near a window? Measuring productivity by questionnaire is scientifically worthless. It is futile asking “How much more productive would you be if you were happier?”. People are awful at assessing their performance.

Ask colleagues to rate themselves between grade A (excellent) and E (dreadful) for driving skills; 80-95 per cent of people will rate themselves at C (average) or above with grade B being the most popular score. So when you are talking to marketeers, HR professionals, architects, managers, just how do you measure their productivity? Ergonomics is important, but research shows it as an abused factor in design. EU regulations state minimum distances between a person and a computer screen. The same regulations call for a seat that moves across the horizontal plane (on castors or glides) and features vertical adjustment. Almost every open-plan office complies with these directives. Yet they are the worst places to work in terms of wellbeing and productivity (Baldry, Bain & Taylor, 1998; Nieuwenhuis).

The scruffy space that people enjoy is likely to be better than the high design alternative that the board wants. Infantilising a workforce, where experts know what is best for them, is retrograde. Many design companies strive to make excellent workspaces. They can provide some fine examples of current practice. But often current ideas of ‘best practice’ are no more than good practice. Improving productivity at work involves sharing control. The more autonomy that exists, the more happy and productive that space is likely to be.

Read the article in full at www.tinyurl.com/mah3e4c

The Living Wage: key to improving work-life balance Guy Stallard, workingflex.wordpress.com Recent KPMG research showed that 5.2 million people in the UK are paid below the Living Wage rate. The view across the political spectrum is that the Minimum Wage at its current level is insufficient. Over 700 employers now pay the Living Wage, including about 10 per cent of the FTSE 100. Accredited businesses are finding that the productivity and flexibility of staff is improved for those paid the Living Wage.

Those who earn the Minimum Wage are likely to be working multiple jobs or excessive hours just to provide a basic living for their families. Those who do receive the Living Wage say it changed their lives. According to a recent BBC report, earning minimum pay means some workers are unable to afford nutritious food or are forced to rely on food banks to feed their families.

At the launch of the Living Wage rate in November, Lacey, a worker paid the Living Wage, said it meant she and her child could finally move out of her parents’ home.

Another worker giving testimony in the North-West said the Living Wage allows him to work confidently as a father and provider. It means not relying on friends for support, loans and food banks. The Living Wage is not a one-stop solution to the best work-life balance, but it has helped tens of thousands of people to earn enough in a full-time role to maintain a modest yet acceptable standard of living. Striking a good work-life balance not only allows them to focus at work, with increased productivity and commitment, but also allows them quality time with their families and community.

Everyone who supports employees being able to live in a socially acceptable way should support more firms to make the change.

Read the article in full at www.tinyurl.com/mpprho6

www.fm-world.co.uk

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FIVE MINUTES WITH NAME: Malcolm O’Shea Barnes JOB TITLE: Senior operations manager, Farsight Security Services

The recent Channel 4 documentary, Caught On Camera, fails to recognise the efficiency of private CCTV surveillance in preventing crime – as opposed to being used only in prosecutions.

The documentary has, understandably, triggered thought-provoking questions with regards to privacy and surveillance – but with little regard to the reality of CCTV operation.

The series fails to acknowledge the two distinct segments of CCTV: Public space CCTV, represented in the documentary, is active in public areas across the UK with security operators continuously watching footage looking for trouble. But there is also the private CCTV industry, which follows a set of strict regulations and is reactive; cameras only activate and show an image to the operator when an alarm is raised.

The fact that the documentary fails to recognise that a huge proportion of CCTV cameras do not record continuously is worrying for our industry. Our operators do not partake in voyeurism, breach of privacy or a ‘Big Brother’ persona. All of our operators undergo comprehensive security checks before they are allowed behind the cameras. They are trained to the highest standard. Every member of staff is SIAlicensed and has undergone police vetting.

Security operators are not “a growing army of people, watching our every move“, as stated in the documentary. In fact, the vast majority are professionals who react to threatening situations to reinstate security – and safety.

It’s time professional security operators were given the positive reputation they deserve.

Private CCTV operators comply with British Standards, government legislation and industry governing bodies to ensure professionalism.

FM WORLD | 3 JULY 2014 | 15

26/06/2014 15:30

FM EVENT

RICS STRATEGIC FM CONFERENCE MARTIN READ

PEOPLE, PROCESSORS, PURPOSE AND PLACE Two speakers at the recent RICS Strategic FM conference in London further emphasised the key issues driving current workplace development, reports Martin Read

SHUTTERSTOCK

T

here is plenty of talk these days about how organisations should be structured to make the most of the people they employ in the facilities management function, and how technological advances will inform the way FM operates and reports. Two presentations at the recent RICS Strategic FM conference highlighted a number of the issues involved.

Ian Campbell, group property director at Rolls-Royce, presented engagingly from the perspective of a major manufacturer. He spoke about the need for FM to prove itself if it hoped to gain the C-suite recognition it craved.

But, said Campbell, “what is it we really want from the C-suite?

“In our professional lives we want to be seen to be adding value and to be appreciated – but how do they see us? Well, for one they’re not waiting with bated breath for our next utterance. It’s down to us to understand their requirements and speak their language. We need to be talking in

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terms of reducing the fixed asset cost base, not bothering them with details such as assignation dates or the current condition of drainage systems,” he said.

From Campbell’s perspective the goal is to be “the property manager who plans – and is relevant”. The need, he said, was to understand and align with company strategy “and be in a position to advise on allocation of capital towards business growth”.

By managing the company’s fixed asset capital, deciding on how much is spent on maintenance is something colleagues look towards FM to drive.

“Reducing costs is the core of what we do,” said Campbell.

“Portfolio planning is key; one has

to understand every element of compliance and how one conforms to that.”

Key to developing FM’s credentials is proving what you deliver for the organisation.

“And don’t be shy,” said Campbell. “You need to be telling senior management what you’re doing, involving them in your successes and your challenges.”

Key concern KPIs were a particular bugbear.

“This industry lives by KPIs,” said Campbell, “but seems to have forgotten that the ‘K” stands for ‘key’. I inherited hundreds of KPIs, but we’ve cut them and compressed them into nine principles, three of which are

core and moved up to C-suite level, and six managerial KPIs which are for us, the managerial team. The exercise of compressing hundreds down to nine KPIs focuses your thinking into how you communicate, both upwards and outwards.”

Ultimately, though, delivery of good operations (FM within Rolls-Royce is referred to as such) comes down to the quality of the people who deliver it.

“This is not an infrastructure business, it’s in essence a people business” said Campbell. “One has to recognise the people and talent both within your direct reporting route and your supply chain. One has to concentrate on the skills one is looking for. And how we www.fm-world.co.uk

27/06/2014 16:28

deliver service is more important than what we deliver. Too often we concentrate on the actual deliverable and forget about how it is delivered,” he added.

“Most of our complaints are not about the fixing of the problem but how the person who fixed it didn’t talk to the customer when they came to fix it. Communication is key.

“We all need the technical skills but we also need the managerial – project management, negotiation – and financial acumen.

“It’s remarkable how many people in our industry are not financially astute. But the key determination of whether someone will end up able to reach a senior position is their www.fm-world.co.uk

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leadership and influencing skills.”

Campbell also told his audience about the move to agile working in Rolls-Royce.

‘It’s currently being brought in. Our policy is that every new office we introduce will be nonallocated, including our new headquarters into which we’ll be moving in September.”

“We have 42,000 people in offices, so spend a long time looking at offices. Agile working as a concept is 15 years old in the corporate office workplace, but I can tell you that in manufacturing there are offices that look pretty much as they did in the 1960s.”

Agile working has proved a difficult concept to introduce into an industrial workplace. But it is necessary, says Campbell, because while the determining factors in the ‘war for talent’ are very different in the industrial world compared with the corporate office city context, the need to adapt remains acute.

And in terms of accepting or rejecting the idea of openplan working, the way people think remains exactly the same whatever their sector.

“People who tell us, ‘sorry I’m different, I need my personal space because I’m important‘ – these themes recur across the spectrum.”

Digital future Alexi Marmot, chair, facility and environment management at the Bartlett School of Graduate Studies, echoed many of Campbell’s themes. But in particular, she spoke about the value of data and its ability to inform ‘creative transformations’ in the workplace.

“Understanding your whole estate is not easy. Often that’s because data records are not there. So it’s not just about understanding the estate, it’s also about understanding the organisation, not just its strategy

and future plans but particularly focusing on the people. The customers, the users of a property, your staff as internal customers.

“By understanding people’s attitudes and aspirations, organisations can begin to think about changes that really are quite dramatic,” she said.

“And on the estates side you have got to know as much as you can. Potentially, building information modelling, together with big data and the internet of things, offers an utterly changed landscape where data is even more important than the delivered service. ‘’The prospect of using sensors to conduct far more conditionbased maintenance, reducing overall maintenance costs, will be increasingly possible with data at the core. Marmot pointed to the latest advances in RFID devices and sensors that measure carbon, pollution or light emission – “these are all being dramatically reduced in scale and becoming cheaper. It’s going to take a long time until that vision is achieved but I think in a strategic sense any changes you’re considering should be those that lead you on a pathway to real-time big data and the internet of things.”

The digital edge of technology is changing at an alarming pace, suggested Marmot. “So what does that mean about the very nature of work, at least for those knowledge workers who represent just over half of the workforce?”

Marmot spoke about the possibility of apps being developed that link individual workers to “somebody’s space, But not necessarily the corporate space”. This ability for the individual to decide upon and control their own working environment separately from the organisation for which they work “is something to think about when you’re talking about estate transformation.”

Tearful Technology, however potentially marvellous, remains secondary to bringing people along on the journey. Moves to introduce agile working are all very well, but do organisations appreciate the impact of such projects?

Marmot spoke of seeing an employee ‘openly weep’ when informed of the prospect of losing his cellular office.

“That was a really good lesson about how very important the workplace is and how much meaning it can have for people,” said Marmot. “It can reflect the respect with which they are held within the organisation, and how they do their work.”

Ensuring that staff were satisfied in their workplace involved a lot of abstract values, said Marmot.

“People need to feel some resonance with their organisation’s values, values that resonate with individuals and their own belief systems.

“Pride in the organisation, camaraderie with others and a feeling of being treated fairly; these issues take us some way from FM, but they give us challenges as to what we in estates can do that helps contribute to these things.”

One perhaps surprising thought, given the various discussions on the value of agile and flexible learning, was Marmot’s observation that companies may be seeking to do more to reverse the trend.

“I’m detecting more CEOs thinking like Yahoo! about getting their people back into the office.

“We’ve just gone through a 20-year period of organisations encouraging people to come in to the workplace less often, and I think that we’re just starting to see attitudes towards that change, for all those reasons of bringing people together to make things happen.”

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FM FEATURE

FACILITIES SHOW

FM WORLD TEAM

It’s in the can: delegates listen in to conference sessions

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al tion o m to e s year’s n g i i s e de ers at th much to s v i s inclu e, speak visitors report m o r F enc w gave rld team g i l l e int ies Sho M Wo F lit Faci r, as the e pond

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FACILITIES SHOW

Kate Cawley, (seated, below pug) has brought marketing nous to Westfield Stratford City’s recycling initiatives

W

hat’s the role of an exhibition in this, the techni-first century?

Yes, it’s a place to meet up and do business – but as ever, it’s also a place to soak up some of the sector’s latest thinking. This year’s show, held in London for the first time, followed the tried-andtrusted format, but had the extra attraction of being co-located with other events relevant to the facilities professional.

The show kicked off with an introductory panel session during which the benefits of flexible working – and FM’s involvement in managing the change involved to introduce it – were discussed.

Tim Yendall, who glories in the job title of head of RBC choice, design and moves for Royal Bank of Scotland (RBS), told his audience that while the impact of his organisation’s flexible working initiative had been proved profound in retrospect, initial measurement of its success had proved difficult.

“Aligning work with their lives – how do you quantify that www.fm-world.co.uk

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from a business perspective?,” he asked. “Yes, you can look at pure cost metrics. But through engagement with our people by survey we have been able to see a direct correlation between the levels of flexibility we give our employees and the nature of how they work. We also know from these surveys that workers allowed to work flexibly are 15 per cent less stressed than other workers in the organisation.

“I think the big role for FM now is in getting under the skin of technology,” said Yendall, who suggested that for all its positives workplace technology could still be, in fellow panellist Tim Oldman’s words, “a productivity toxin. It’s not usually what we provide but what happens when something goes wrong – printer failure, room booking systems – these are the things we have to focus on.”

Introduction of flexibility has been a “game changer,” said Yendall. “I look back to 2005 when we started our flexible working programme. We were pretty conservative back then

– but through the adoption of agility and flexibility the organisation has been able to push the button on reducing our property portfolio and cost base.”

No hiding place There’ll be “no hiding place” for company bosses when it comes to accounting for business’s global environmental footprint, said Martin Baxter, director of policy at the Institute of Environmental Management & Assessment (IEMA). The ISO standard for environmental management systems, ISO 14001, is currently under review with an updated version likely to become available by early 2015.

Baxter told visitors that the standard was currently “going through significant changes”.

“Organisations today are under constant pressure to improve their impact on the environment,” said Baxter. “To do this, they need a systematic approach to continuously improve their environmental management.”

By meeting the needs of the revised standards, FMs will be helping to ensure that their businesses would still be around in years to come.

ISO 14001 will see leadership by senior management defined in the standard. Said Baxter: “There will be no hiding place, as there has been in the past, for management; they must be seen to be setting down policy and carrying out decision-making processes. Management has to be integrated into procurement and supply chain procedures and the development of new services.

They must ‘own’ this.”

The text for the recommended revisions is set to be finalised by the end of July, at which point it will then go out for consultation until the end of September before being ratified in February and published next June.

“Facilities management is an especially risk-averse industry because it is relied upon and cannot screw up”

FM WORLD | 3 JULY 2014 | 19

27/06/2014 15:03

THE END IS NIGH! For HCFC R22 From the end of 2014, the use of the popular refrigerant R22, for equipment service and maintenance purposes, becomes illegal.

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S LEM ROB P CED IEN S R E EXP COST HAD ANCE Y E H TEN DT SAI H MAIN WIT

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CE IAN L P LTH OM D C O HEA E C Y FA ING T THE S OW S D I LTIE SSUE S SA ITIE IFFICU HER I R A OT CH DD OF TS AN Y AND T COS SAFE AND

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FACILITIES SHOW

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More than a quarter of a million organisations are currently certified to ISO 14001.

The revisions, based on 24 recommendations, are aimed at future-proofing the handling of issues such as climate change, health and safety, operational footprint, supply chains and products and services into the 2020s.

Trust issues Moving away from standards and their associated processes and procedures, Tom Robinson, head of talent at support services group Mitie, used his session to discuss explain how trust needs to be built between employee and employer if companies are to avoid ending up with teams of “robots”.

“Facilities management is an especially risk-averse industry because it is relied on and cannot screw up,” said Robinson. “If people are working to KPIs etc, it might mean a firm’s staff become very compliant and policydriven.

“The trouble is, the more policies you have, the more robotic people become.”

The solution, according to Robinson, is for employers to allow their staff as much freedom as possible “but with clear boundaries and standards,” encouraging workers to have an emotional connection to what they do so that they are more engaged with their work.

Staff who felt in tune with the ‘purpose’ for their firm’s work were more likely to take responsibility and, hence, more engaged. Robinson pointed to research conducted by Harvard University and the Chartered Institute of Personnel and Development (CIPD), which

details how these factors increase worker productivity.

Charitable donation Good property management can make the difference between a charity succeeding or failing, visitors were told on the show’s middle day.

Ian Parker, senior property adviser at non-profit body the Ethical Property Foundation (EPF), told his audience that building management in the charity sector was “an afterthought and undertaken by people not qualified, often leading to greater operational and financial risks”.

Buildings – many of which were old and derelict – were often fought for and won by the third sector, but property maintenance was not considered deeply enough. Parker said: “There is a lot of attachment to a building... but not a lot of thought about how to run it and make it sustainable.”

Presenting results from the Charity Property Survey 2013, carried out by the EPF with the Charity Commission, Parker said out of the range of charities asked, 44 per cent had experienced problems with maintenance costs, 17 per cent feared they would not be able to deliver services because of property constraints and several bodies said they are unable to employ an FM to help with these issues. The survey also showed that 27 per cent of charities said they faced compliance costs and difficulties owing to health and safety and other issues.

Parker called on the FM industry to become more aware of the problems charities face with their buildings and to work more effectively with the sector.

FM WORLD | 3 JULY 2014 | 21

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FM FEATURE

FACILITIES SHOW

FM WORLD TEAM

“The next generation of FMs are making a choice to join the industry; they’re bright, tech-savvy, customercentric and aspire to work outside UK boundaries”

2020 vision FMs with greater emotional intelligence and leadership qualities will be demanded by 2020, said panellists on a session looking ahead to the date six years away, and indeed beyond.

Tony Sanders, managing director (commercial) at Interserve, said: “FMs of the future will need to work really hard on the areas of strategic leadership and man management.

In terms of man management, leadership demands emotional intelligence; a real 22 | 3 JULY 2014 | FM WORLD

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leader understands his people, and the challenge is that there’s such a wide variety of services within FM run by people with very different personalities.”

Martin Holt, chief executive at service provider Bellrock, agreed: “The next generation of FMs are making a conscious choice to join the industry; they’re bright, techsavvy, customer-centric and have aspirations to work outside of UK boundaries.

I think the industry will look markedly different not just by 2020, but even more so by 2030 and 2040.”

Mitie FM’s

managing director, Martyn Freeman, said that FMs would need to work on developing their ability to motivate the people in their charge who work in different areas of FM, be it M&E, catering, cleaning or other services. He also expressed concern that when FMs do get the opportunity to work at a more strategic level with their clients, they are then all too frequently dragged “back down” to sort out operational issues.

“If you accept that your FM is going to need to be operational,” said Freeman, “you need to consider what support you give to them to ensure that strategic connection is not lost.

“The FM of the future will indeed be more tech-savvy,

but I also think they’ll need to adapt to having two or three levels of engagement with their clients; currently that level of engagement can be too narrow.”

Inclusive design The idea of ‘inclusive design’ needs to be embraced in all new builds, agreed speakers in a final-day panel debate. Julie Fleck OBE, who works with the Office for Disability Issues, said everyone needed to have a “basic knowledge and understanding” of how disabled people use and experience buildings.

“It’s not about funding improvements, it’s about using education as a catalyst for change,” said Fleck.

BIFM chief executive Gareth www.fm-world.co.uk

27/06/2014 15:03

The electrical inspection and testing specialists • • • •

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www.quantectest.co.uk Quantec Nov13.indd 1

Selected forthcoming features in FM World:

31/10/2013 09:55

14 August issue: Recruitment 11 September issue: Social sustainability 25 September issue: Building management systems 6 November issue: Ventilation and air conditioning

We have something of interest for all advertisers.

For a full 2014 features list visit:

www.fm-world.co.uk/about-us

or contact : norbert.camenzuli@redactive.co.uk | 020 7880 7551

Features are subject to change - please contact the editor for further details. FM World welcomes contributions and ideas for articles.

Send a short synopsis to Martin Read at martin.read@fm-world.co.uk.

Please note that we reserve the right to edit copy submitted for publication in the magazine.

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FM FEATURE

FACILITIES SHOW

MARTIN READ

“When we spill something, we know to clear it up as it is dangerous. Incorporating access management and inclusion into FM will soon become second nature too”

Tancred called on FMs to “think about how you design and lay out facilities in the first place”.

“The Health & Safety at Work Act is 40 years old this year and it is now second nature to us,” said Tancred.

“When we spill something, we know to clear it up because it is dangerous. Incorporating access management and inclusion into FM will soon become second nature too.”

Tancred now sits on the board of the Built Environment Professional Education (BEPE).

The organisation, formed as part of a 10-year legacy plan following on from the London 2012 Olympics, is a joint project between the Greater London Authority, the government’s Olympic and Paralympic Legacy Unit, the Office for Disability Issues and the Department for Business, Innovation and Skills.

As well as having the BIFM’s backing, BEPE is supported by the Royal Institute of British Architects (RIBA), the Institution of Civil Engineers 24 | 3 JULY 2014 | FM WORLD

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Panellists found much to discuss in the marquee conference sessions – with the use of headphones a new development

(ICE), the Royal Institution of Chartered Surveyors (RICS), and the Royal Town Planning Institute (RTPI).

Said Tancred (in a statement supporting BEPE): “This initiative follows the fantastic success of the 2012 Olympic and Paralympic Games, which were considered to be the most accessible games ever

held. The BIFM looks forward to working with partner institutes to ensure that the access needs of elderly and disabled people are met to achieve inclusive access for all.

“BIFM has been supporting members to understand the importance of inclusive access for many years. This support

is crucial as facilities managers are at the forefront of making their buildings accessible to all; their role helps improve the lives of individuals with disabilities through improved access and workplace conditions.” FM Next year’s Facilities Show will take place in the same location, London’s Excel, from 16-18 June 2015

www.fm-world.co.uk

27/06/2014 15:04

YO UR BO TA O BL K EN OW

CELEBRATE SUCCESS 13 October, The Grosvenor House Hotel, London

Join us for the facilities management (FM) industry’s most prestigious night of the year as we celebrate the amazing achievements of the finalists and announce the winners of the 2014 BIFM Awards. Be inspired. Mix and mingle with the stars, over 1,200 guests. Book your seat. Take your place.

HEADLINE SPONSOR

For tickets and tables visit www.bifm.org.uk/awards2014 today! awards@bifm.org.uk | +44 (0)1279 712 640 | #BIFMAwards

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Want to be at the cutting edge of FM? Then get involved in the BIFM

Want to get involved in the BIFM? Then look sharp and contact us.

As the representative body for facilities management, we’re already the cutting edge of the industry. But as a member (or potential member), you might like to get your teeth into what we do and be a more active participant. It’s a fantastic opportunity to help shape

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the future of our business – from the business end. Whether you’d like to simply attend a regional meeting and the national conference, organise an event, join a committee, become a mentor or sharpen your vocal or literary skills by being a key speaker or writing

in FM World, we’d love to hear from you. Because to help everyone in the industry make the most of it, we need all the useful tools we can get our hands on. So why not get involved and get more out of FM – for yourself and everyone else.

T: 0845 058 1358 E: membership@bifm.org.uk www.bifm.org.uk

2/8/10 12:19:58 FM WORLD | 3 JULY 2014 | 25

26/06/2014 10:21

FM FEATURE OLYMPIC PARK JAMIE HARRIS

The Queen Elizabeth Olympic Park, once a site filled with elite athletes, is now open to the public. Jamie Harris reports on the site’s transformation and the challenges of hitting Lord Coe’s ambitious legacy targets

A PARK TO LAST 26 | 3 JULY 2014 | FM WORLD

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OLYMPIC PARK

I

t is nearly two years since the nation was enveloped by unbridled giddiness. The 2012 Olympic and Paralympic Games in London were considered great successes, notably because they addressed one of the principal concerns of an Olympic bid with the bid itself.

Previous Olympic facilities have failed to find a future use after millions (in some cases billions) of pounds have been spent on construction. The 2004

Olympic complex in Athens resembles that of the ancient Greek ruins nearby. Alarmingly, many venues used in 2008 in Beijing also lie abandoned.

London’s winning bid in 2005 alleviated these initial worries, promising ‘the first sustainable Olympic and Paralympic Games’, aiming to put facilities to good use after competitors and spectators left the capital.

The management of the Queen Elizabeth Olympic Park

is now in its third pair of hands.

The Olympic Delivery Authority (ODA) passed the reins to the London Organising Committee of the Olympic Games (LOCOG) in 2011, ready for ‘Games time’, and since November 2012 the responsibility lies with the London Legacy Development Corporation (LLDC), a Greater London Authority Unitary Body, chaired by the Mayor of London.

The LLDC had the task of developing the site for long-term use, with three key objectives: releasing the parkland area as a public park, converting the Olympic Stadium for future use, and to manage and maintain the parkland and the venues in it.

All facilities services for the park are contracted out to Cofely GDF Suez. (Balfour Beatty Workplace initially secured the 10-year contract, before Cofely completed its acquisition of Balfour Beatty’s FM arm.) Cofely also operates and maintains the ArcelorMittal

Orbit observation tower, and grounds maintenance and landscaping is subcontracted to Landscape Group. Stephen Gill, head of estates and facilities management, is one of only two members of FM staff in-house, alongside the park services manager, Derrick Spurr.

Gill, formerly director of visitor and estates at the British Museum, works closely with the Cofely team. He reports to the director of park operations at LLDC. The management of the park is divided into four key elements: facilities management, hard services, security, and parks management. The team is 270-strong at the moment, but Gill expects this number to significantly reduce.

On a recent tour of the park, organised by the BIFM’s London region, Gill explained that the challenge of a new park is in the preliminary construction and horticultural works, as well as establishing FM services.

“We have nearly 60 gardeners and landscape staff. Once the landscape establishes and the initial work is completed, we expect that number to reduce.”

The team also liaises with Lee Valley Regional Park Authority, which runs and operates the London VeloPark.

Transformation The park itself is the largest public park to be opened in

SHUTTERSTOCK/GETTY

Work is underway to transform the arena into a Premier League football stadium

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FM FEATURE OLYMPIC PARK JAMIE HARRIS

The Copper Box Arena, housing a gym, is home to the London Lions basketball team

London in over 100 years.

The estate covers 560 acres, straddling four London boroughs; the equivalent of Hyde Park and Kensington Gardens, or equal to Green Park, St James’s Park, Victoria Park and Alexandra Park put together.

After the removal of the temporary walkways, stands and three temporary Games venues (the Water Polo Arena, the Riverbank Arena and the Basketball Arena), new parkland intertwined with roads, cycle paths and walkways, and five venues remain for the FM team to operate and maintain.

Inside the Olympic Stadium, construction work is underway to transform the venue from an Olympic athletics arena to a stadium capable of holding Premier League football matches, with West Ham United Football Club the incoming lead tenant from 2016. Athletics meets will also take place, including the 2017 World Athletics Championships. It is also set to play host to 2015 Rugby World Cup matches, Twenty20 county cricket (a principle deal has been agreed) and live music concerts, through promoter Live Nation.

GETTY/REX/CAMERA PRESS/MIRRORPIX

Balancing act Most of the venues are now host to a number of sports teams and clubs, as well as offering public use. The challenge for the FM team is to manage state-of-theart facilities in a self-sustainable manner, while managing the expectations of the two different types of user.

The Aquatics Centre, now open as a public swimming pool and diving centre, presents a challenge of operating for public use as well as being readily available at race-standard.

Lifeguards have monitors to see underwater (connected to cameras used to broadcast races).

The centre is kept at a constant

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27°C, and the two swimming pools (the second pool, used during the games as a warmup pool, lies underneath the main walkway to the Olympic Stadium) must have its pH level monitored.

“We are constantly managing and mixing the air to maintain the temperature,” says Gill. “The air conditioning system is hidden up in the roof behind the lights.

“We also face the challenge of getting the touch-plates (for use during races) correctly aligned.

These are the things you would never see in a local authority facility.”

The changing facilities are all white which, as Gill says, makes them more difficult to keep clean. The team also found that the building’s large glass windows – although architecturally aesthetic – presented a glare problem to swimmers and divers, so the glass on the east side was

AMENITIES

COMPOSITION OF THE QUEEN ELIZABETH OLYMPIC PARK ● Parkland

(560 acres) Stadium ● London Aquatics Centre ● The Copper Box Arena ● London VeloPark ● Lee Valley Hockey and Tennis Centre (Eton Manor) ● ArcelorMittal Orbit ● Media Centre (leased to Here East, formerly iCity) ● East Village, Stratford (formerly the Athletes’ Village) and Westfield Stratford City retail centre are located adjacent to the park ● Olympic

layered with blue laminate logo.

The permanent solution could be blinds, says Gill.

With a capacity of 7,500, the Copper Box Arena is now the third-largest indoor area in London (behind Wembley Arena and the O2 Arena). It also houses a public-use gym and is home to the London Lions basketball team. However, when a multipurpose facility is so popular, things don’t always run smoothly.

Earlier this year the arena was subject to floor damage from a fitness event. Several international netball matches were moved away at short notice.

“The flooring was designed and constructed for the games, so it is all to an international standard and of very high quality,” says Gill. “It isn’t necessarily what we would choose for a legacy purpose. However, it was dealt with very quickly by our team.”

The legacy team ensured that www.fm-world.co.uk

27/06/2014 14:57

OLYMPIC PARK

“We have nearly 60 gardeners and landscape staff.

Once the landscape establishes and the initial work is completed, we expect that number to reduce”

(Above) Seating wings being removed from the Aquatic Centre in February 2013 – it is now a racestandard public swimming and diving centre (left)

the site was more than a set of sporting venues. The park is covered by inter-connecting cycle tracks, 6.5 km of waterways and 105 acres of woods, hedgerows and wildlife habitat. The Landscape Group has planted more than 4,000 trees across the site, and continues to undertake horticultural work, as well as overseeing litter and graffiti removal.

Power play Fifty-two LLDC security officers are on site 24 hours a day as a visible presence in the park. A Metropolitan Police unit, and a network of CCTV cameras support security. The high-level security presence serves to act as both a deterrent to groups seeking to ‘claim’ the newly created postcode, E20, and as a face to greet park visitors.

The London 2012 bid pledged to construct the Queen Elizabeth www.fm-world.co.uk

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Olympic Park with minimal impact on climate change.

Two energy centres – one in King’s Yard to the west of the park, and the other near Westfield Stratford City – were constructed to provide heating, cooling and power to the park and its venues during Games time and beyond, helping to reach the site’s zero-carbon target.

The centre, the largest of its kind in the UK, uses combined heat and power (CHP) engines to produce the electricity and heating for the park. Air conditioning and chilled water are generated by passing hot water through its absorption chiller unit.

A water treatment plant was installed to treat sewer water, which is then pumped around the park for its irrigation systems.

Last year Cofely acquired the energy centre connected to the ExCeL exhibition and conference

NATURE TRAIL

PLANTS AND WILDLIFE ON THE PARK ● 4,000

trees planted wetland plants ● 525 bird boxes, many set in the bridges ● 150 bat boxes, some in the Stadium structure ● 8 toad habitat patches ● 4 grass snake egg-laying sites ● 2 kingfisher nesting banks ● 2 sand martin banks ● 2 otter holts ● 300,000

centre, where it also supplies heat, chilled water and CHPgenerated electricity. It intends to link the centre with the network in Stratford.

Regeneration nation The Olympics also promised a regeneration of the local community – 10,000 households will reside on the site by 2030.

Nine thousand homes will be built in the next 10 years, in addition to the athlete village development, now named East Village.

Employment opportunities for those living in the nearby boroughs were also made available through the Westfield Stratford City complex, opened in 2011, where 10,000 permanent jobs were created. LLDC is also targeting 85 per cent of all jobs in the park to go to those in local boroughs (the team is currently at 72 per cent). The park is also targeting 1,000 volunteering opportunities a year; LLDC is still in touch with Games volunteers.

While the footfall of visitors is expected to continue to rise, Gill and his team must be prepared for the challenges that lie ahead.

In two years, the atmosphere in the park could change yet again with an influx of West Ham supporters every other week.

The beauty of the park, however, is its ability to adapt to new demands. That is surely the sign that London 2012 has already left a lasting legacy. FM FM WORLD | 3 JULY 2014 | 29

27/06/2014 14:58

FM FEATURE

EMERGING ENERGY-SAVING PRODUCTS

ELISABETH JEFFRIES

THE

HEAT IS ON

Demand for environmentally responsible and resource-efficient building materials and products is increasing. Elisabeth Jeffries looks at recent innovations that have been picked out by awards judges for their potential.

ILLUSTRATION: JOE WALDRON

I

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t was one of the earliest domesticated plants, and now hemp could be massproduced as a building material. Hemcrete Projects, an ecologically minded enterprise owned by the company Lime Technology, claims to effectively produce blocks from hemp offsite, thus opening the door to greater commercialisation.

For developing this procedure, the company recently won a respected 2014 Ashden award, a prize aimed at sustainable energy companies.

“Until now, hempcrete has

always been cast onsite, giving it limited commercial appeal.

‘Hembuild’ panels are made-tomeasure offsite, then arrive at building sites ready to be slotted together like a jigsaw puzzle to form the building’s walls,” said the award judges.

Retailer Marks and Spencer has used Hembuild cassettes in its flagship Cheshire Oaks ecostore to cut energy consumption.

Hemcrete is just one example in a cluster of emerging lowcarbon businesses in the buildings sector. Many of the companies concerned www.fm-world.co.uk

26/06/2014 15:30

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FM FEATURE

EMERGING ENERGY-SAVING PRODUCTS

are producing pioneering technologies and equipment that could help FMs make a major contribution to energy savings.

Ashden, an organisation that champions practical, low-carbon and local energy solutions, rewards these efforts.

Paul Watson, a spokesman for Hemcrete, outlines the project achievements.

“Hemcrete has developed faster track, more predictable build times, where it was previously quite time-consuming and a bit of a messy [onsite] process.”

The building bricks, made of chopped fibres from the hemp stem mixed with a lime-based binder, could also be a suitable option for building extensions.

According to Dr Julie Gwilliam, senior lecturer at the Welsh School of Architecture at Cardiff University, they are likely to work well in this context.

“This could be a perfectly good new material to build next to existing solid wall constructions during retrofits.

“It could be a niche market for this purpose and fit in very well. Sometimes the use of new materials next to traditionally built solid wall constructions can set up problems, due to different traditions in construction,” she points out.

Good u-values Gwilliam, an expert in sustainable buildings, speaks warmly of the material’s characteristics, suggesting offsite production was “the step needed.”

“It’s a jolly good material which offers good U-values [a measure of the effectiveness of a material as an insulator] and has good thermal mass properties which balance temperatures well.

“Heat is stored in the material and only slowly re-emitted, so that the temperature falls slowly,” she says.

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Lime Technology is one of only a few alternative materials suppliers to go beyond the eco-warrior market. However, it is only a matter of time before questions are asked about the source. Like biofuels, the crop could have limitations if it replaced land used for food farming.

ELISABETH JEFFRIES

RETAILER MARKS AND SPENCER HAS USED HEMBUILD CASSETTES IN ITS FLAGSHIP CHESHIRE OAKS ECO-STORE TO CUT ENERGY CONSUMPTION

Energy savings Demand Logic, an ICT company, was an Ashden runner-up. The company claims to have produced £390,000 in annual savings for Kings College, University of London. It makes an electronic box that monitors Building Management Systems (BMS), allowing more sophisticated understanding of a building’s energy use and defects as well as the identification of energysaving opportunities.

The kit is a web-based system that provides a realtime dashboard and regular performance reports. Users can log in any time and access live and historic data. That alone could be an improvement on the BMS, given that significant historic data is often lacking.

Demand Logic also provides a single point of contact where those engaged on improving the building’s performance can share data and schedule improvements.

The company’s expertise is based on a combination of buildings control engineering and web development.

“The BMS helps you draw conclusions on total energy use, but we’re saying rather than just do that, we want to know what is working, or not, and why.

Demand Logic allows you to hunt around the system and find the specifics,” says Joe Short, the company’s communications manager.

Thus, users could identify the exact location of, for example, a

heater that was working at the wrong time of day and therefore consuming too much energy.

“With a BMS, you can go back and look at the past week and say why something happened.

There’s limited logging but you have to decide in advance what to log. You have to pay someone to decide whether to change the energy strategy. It’s designed to be used all day and every day and quite rightly is inflexible,” says Short.

However, he suggests analytics are vastly improved once complemented by the Demand Logic product.

Dr Julie Gwilliam, however, has some doubts about the usefulness of the product. As she points out, many BMS are wrongly set up.

“The BMS testing process is often really hurried. The building may not have been tested properly across all the seasons,”

she says.

That means the monitoring kit’s operations might be founded on data about the building that is faulty in the first place.

For example, sensors communicating via a BMS may indicate they are in a particular place in the building, but actually be located elsewhere, so that the system is heating or cooling in the wrong place.

“If the BMS is working as it was designed to do then this kit could be useful. But I’m not convinced it will fix a system that’s fundamentally broken,” she says.

Further automation, she suggests, may not be the answer.

“As a human being, you’re a good centre yourself... you find out more by talking and engaging,” she says.

Natural ventilation Breathing Buildings is another www.fm-world.co.uk

26/06/2014 15:31

EMERGING ENERGY-SAVING PRODUCTS

That means you don’t need the heating on until the outside temperature falls to zero degrees Centigrade,” explains Shaun Fitzgerald, chief executive officer.

The main product consists of a stack natural ventilation system. It is designed to ensure a minimum rate of air change between a building and the exterior in winter to comply with Part F building regulations, while minimising the heating energy required. This is achieved by mixing the incoming cold fresh air in winter with hot interior air it before it reaches the occupants.

Air quality

innovative company that has won an accolade for being a new energy pioneer, this time from prolific market intelligence company Bloomberg New Energy Finance.

It has developed a new way of naturally ventilating buildings by exploiting the heat gains from people, lights, IT and solar in a building. This can avoid the use of radiators – often the only solution to cold draughts.

The technology, based on a Cambridge University patent, could halve a building’s energy consumption.

“People fail to recognise that in most modern buildings such as schools and retail outlets, for example, the amount of heat gain is phenomenal.

“Why use a radiator? We don’t bring in the air through a low-level window. Instead, it comes through at a high level and is mixed with ceiling fans. www.fm-world.co.uk

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According to Fitzgerald, the system ensures that the air quality remains very high, but also that the building is totally comfortable, avoiding the risk of cold draughts often associated with natural ventilation.

The alternative is mechanically or manually opening windows accompanied by the use of fans.

Using windows alone may mean the space gets too hot, however, if temperatures rise outside.

Roof stacks give higher rates of natural ventilation, but when it gets cold outside, uncomfortable cold draughts may come through the window or down the stack.

Heaters are often required to remove these draughts. However, that may use a great deal of energy.

Breathing Buildings’ E-stacks – typically placed in the ceiling above the window level – remove cold draughts by mixing incoming air with warm room air.

According to Fitzgerald, this strategy uses significantly less energy than heating incoming air. A number of additional options are available, but the basic system comes with full controls such as temperature and CO2 sensors and traffic-light indicators for window opening. It also includes fan-boosted flow on

“People fail to recognise that in most modern buildings such as schools and retail outlets, for example, the amount of heat gain is phenomenal.

Why use a radiator?” the hottest days and automated secure night cooling.

Fitzgerald says the components last 15 to 20 years. The static parts, he suggests, last “for decades.”

Upfront investment should be rewarded by lower energy bills.

Dr Julie Gwilliam applauds the idea, which could also be suitable for refurbishments.

“It’s theoretically possible, but perhaps only in certain buildings,” she says.

“The amount of air needed to make a building comfortable is dependent on the number of people – and that’s driven by the oxygen required.

“It may make sense where there’s a high air change rate, but I don’t know where the line is drawn... I’d like to see some monitoring data.”

Breathing Buildings’ initial focus on school buildings might make sense.

“Schools often have high ceilings, so there’s a lot of wasted space. This may only be useful where there is a substantial amount of ceiling height,” says Gwilliam.

Healthier, more breathable air An attempt to avoid sickness while retaining efficiency may be one of the motivations behind another new energy pioneer, Coolerado.

Based in Denver, Colorado, the company produces an air conditioning system based on indirect evaporative cooling.

According to public relations manager Jamie Diamond, its technology can cool buildings using 90 per cent less energy than traditional cooling equipment while introducing 100 per cent fresh air and without the use of chemical refrigerants.

The standalone coolers use a unique process that cleans and filters the outdoor air they pull in before it is cooled, leading to healthier and more breathable air.

“Coolerado’s equipment carries a premium price versus traditional, compressor-based air conditioners, however, its price is very competitive compared with other high-efficiency cooling alternatives,” says Diamond.

According to Dr Julie Gwilliam, the principle is sound.

“Indirect evaporative cooling makes sense. The company appears to have tried to benefit from the concept of evaporative cooling, which is very efficient, without incurring the risk of Legionnaire’s disease.

According to 2014 figures from the government’s Department of Energy & Climate Change, British households are now using about a fifth less energy than they were in 2004.

Innovative companies such as these could help ensure similar success in other sectors. FM FM WORLD | 3 JULY 2014 | 33

26/06/2014 15:31

THIS SEASON’S

PICKINGS “Thank you for all of your assistance booking my course and accommodation, plus all my endless enquiries. The people I trained with all agreed that it was an extremely well run event with excellent speakers and fantastic facilities. I made a number of good contacts for moral support in the future. A combination of my fellow attendees and BIFM Training [Quadrilect Ltd] made for an exceptional learning experience. I’ll certainly recommend the programme to colleagues. I look forward to future courses!”

Office Manager – Edinburgh, CMS Cameron McKenna LLP

AUGUST

12-14 Understanding FM [Foundation]

SEPTEMBER 8

9 9-11 10 10-11 11 16-17 17 17-18 18 18 23 23-25 24 24 25

Study Skills Workshop [for ILM and BIFM qualification programmes] IOSH Managing Safely Refresher The Professional FM 1 [Intermediate] Energy Management The Essentials of Property Management Energy Legislation Health & Safety Regulations, Responsibilities & Risk Assessments Social Media for FMs Strategic Procurement in FM [BIFM Executive Programme] Essential Communication Skills Introduction to Catering Contracts IOSH Managing Safely for Senior Executives The Professional FM 2 [Intermediate] BS11000 Collaborative Business Relationships Financial Management 1 - The Essentials Financial Management 2 - Getting Results

+44 (0)20 7404 4440

Telephone info@bifm-training.co.uk | www.bifm-training.com facebook.com/bifmtraining

twitter.com/bifmtraining

linkedin.com/company/bifm-training

Have your finger on the pulse of FM Get to the heart of facilities management by joining the BIFM today.

Be at the very heart of your profession by joining the BIFM. It’s the one body that has something for everybody in the business. We offer the most prestigious training, development and recognition for facilities managers.

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We provide a fantastic range of benefits, services, and offers for all our members. We enable you to network with your peers and share ideas at a whole range of national, regional and local events.

We keep you totally in the know through FM World magazine, our continuously updated website and networking groups.

We even give you a chance to influence your profession personally by getting involved and giving FM a better future.

If you want to put your heart and soul into FM, talk to us.

T: 0845 058 1358 E: membership@bifm.org.uk www.bifm.org.uk

2/8/10 12:21:43

26/06/2014 10:26

FM MONITOR MARK WALKER

Mark Walker, project director at Ashridge Security Management Ltd

LEGAL UPDATE IN VESTIGATIN G I N T ER NA L FR AUD

orkplace investigations are common for any HR or facilities manager, but when a probe focuses on insider-enabled fraud or theft by staff, it can expose the company to an unexpected reality – that internal fraud isn’t just someone else’s problem, says Mark Walker

W

Common private sector investigations focus on the internal theft of products, equipment and resources, serious misuse of company vehicles, running a second business alongside that of the employer’s business, financial fraud, data theft and procurement fraud, to name but a few.

The Annual Fraud Indicator* (2013) was published in January 2014 as a result of a commissioned research project through the GfK NOP research agency to identify the prevalence and nature of fraud against UK-based businesses. The 66-page report highlighted some striking data.

Private sector fraud in 2013 was estimated at £15.9 billion a year, with fraud losses as a proportion of turnover estimated at 0.54 per cent, with 0.18 per cent lost to hidden or detected fraud and 0.36 per cent lost to hidden or undetected fraud.

This data does not include financial and insurance activities data, which is estimated to be £5.4 billion.

Case study – the building manager As a result of a recent investigation it was discovered that a building manager was not only signing off work undertaken by contractors for www.fm-world.co.uk

35 Legal Fraud.indd 35

a ‘kickback’ – without actually having inspected the work, but he was also privately disposing of resources such as used and over-ordered copper cabling for personal gain without the permission or knowledge of the facilities manager.

Who needs to know?

It can sometimes be difficult to decide who should be informed or involved in the investigation internally. Best practice is to limit the involvement to as few people as possible, for example the FM, head of HR, and the head of the department under which the investigation is taking place. Where there are many departments affected there may be a larger involvement. The golden rule is “need to know” – involve as few people as possible to avoid compromising the investigation.

Internal or external investigation?

Internal investigations involving insider fraud are often conducted using external investigators owing to the complicated nature of fraud and the requirement for specialist equipment or skills in areas such as cyber forensics, covert surveillance and tracking.

It is important that investigations are conducted professionally to help legal or employment cases,

and to avoid counter-claims or tribunal action. An external investigator will champion neutrality and provide a defence of impartiality.

Choosing an investigator There is no legal requirement for an investigator to be licensed and registered, so where do you look?

Ideally, through a strong referral from a business acquaintance, although internal fraud is not openly discussed for obvious reasons, and this may prove difficult.

A search on the internet for a company that holds certification to British Standard 102000: 2013 Code of Practice for the Provision of Investigative Services to ensure compliance and measured competency in business practice and moral values is another option. Alternatively, the Association of British Investigators (www.theabi.org. uk/) is endorsed by the Law Society of England and Wales, and the Law Society of Scotland.

The instruction Upon instruction, the business should confirm explicitly with the investigator the nature of the investigation, the course of action it intends to take if the collated evidence confirms suspicions, and agree a budget.

The instruction should be clearly documented and form an agreement, and essentially, an out-of-hours point of contact made available to both parties in case a critical piece of information is acquired or an emergency arises.

There may be a requirement for the FM to arrange or authorise access to buildings,

vehicles, or IT equipment for analysis or the installation of covert specialist equipment to gain evidence. The investigator will request the minimum amount of information possible to gather evidence and only that which is relevant to the subject and the investigation to ensure compliance with the Data Protection Act.

Case study – the moonlighter During a recent investigation a property maintenance employee who worked at a number of sites was found to be using his employer’s vehicle, fuel and tools to undertake work for his own personal gain in his own time and during working hours.

Outcomes Once the investigation is over the investigator should provide a written report accompanied by photos or video recordings, surveillance logs or forensic reports. The review of this material should be conducted with the minimum of people present and a course of action decided in view of the evidence provided. Interestingly, many cases result only in dismissal because of the perception that legal action and police involvement may damage a brand’s reputation.

In rare cases a conclusion may not be reached, and a meeting may be required to discuss the extension or cancellation of the investigation becuse of insufficient evidence or budget. FM *Annual Fraud Indicator June 2013, published by the National Fraud Authority, ISBN: 978-1-78246144-9

FM WORLD | 3 JULY 2014 | 35

26/06/2014 15:31

FM MONITOR ANDREW GEDNY

TECHNICAL

Andrew Gedny, managing director, NextGenAccess

THE SU PER CON N ECT ED CI T I ES P RO GR A M M E

here is a £3,000 government grant T available for SMEs to upgrade to superfast broadband. What do FMs in charge of multi-tenanted buildings need to know?

Andrew Gedny of NextGenAccess explains With fast, reliable broadband internet access becoming increasingly essential for businesses throughout the country the government has created its Super Connected Cities Programme (SCCP).

With funding of £150 million, businesses in 22 cities across the nation can take advantage of the scheme to upgrade their access to the internet. The fund aims to support economic growth and jobs across the UK by improving the ability of small and mediumsized businesses (SMEs) to access high-grade broadband.

Working through 21 city councils, the Mayor of London’s office and all London boroughs, Broadband Delivery UK (BDUK) will manage distribution of this grant funding through a voucher scheme. BDUK, part of the Department of Culture, Media & Sport, is responsible for defining the qualifying rules and creating the application processes. Alongside companies such as NextGenAccess and the other scheme-registered telecoms suppliers, BDUK is currently informing SMEs about the benefits of enhanced broadband.

What does it pay for?

Individual firms can apply for vouchers worth up to £3,000.

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36 Technical.indd 36

installing faster internet access.

It cannot be used to pay for any ongoing service rental fees. To qualify, there must be a genuine change in broadband speed.

This is defined as being at least 30Mbps on a shared line or 20Mbps if a dedicated service is being provided on a dedicated basis. The other qualifying criterion is that the new speed must be at least double that of the previous one.

The grant recipient is responsible for the VAT element of the connection charge as well as the subsequent monthly line charges levied by the telecoms provider delivering the service.

SMEs sharing a building may pool together their grant money and by doing so can collectively obtain a better level of service than they would otherwise get on their own. The only caveat to this is that the combined pool of money cannot exceed £20,000, except under exceptional circumstances. That amount of money is usually enough to provide a very fast shared service. A single company applying may be able to install a 100mbit connection, but if three or four companies apply jointly they may be able to share a 1gbit connection for the same price.

The FM’s role If a managed building is multitenanted then the occupants can benefit by co-operating

and pooling grant money to install the improved broadband connection.

This grant pooling also provides an opportunity for landlords and agents who may wish to provide connectivity to tenants as part of their tenancy agreements.

In such a scenario the role of the facilities manager would be to facilitate the grant application for a shared connection, either independently or by working with a registered telecoms supplier who can help guide them through the process as well as providing technical insight.

An agreement would be entered into with a registered supplier for a single high-speed connection that would be shared among all the eligible SMEs within the building that wished to participate. The costs for the connection would be shared among the applicant companies using their grant money.

With a shared service application the qualifying rules stipulate that each individual SME connection must deliver a step change in service and be compliant with the minimum standards defined for service and technology. This is a great opportunity for FMs to work with landlords and tenants to ensure that the facilities they provide deliver a connected working place for the digital economy. Access to high-speed broadband is recognised as far outweighing other amenities by tenants when choosing new business locations.

For building owners or management companies, access to high-speed broadband can be an important selling point and deliver a competitive edge for

attracting and retaining tenants.

The second point of interest is access, planning and wayleaves.

SMEs that have successfully applied for a SCCP voucher may require direct fibre or a wireless service to be delivered to their office. This can involve new lateral digs from a supplier’s network to ‘pop’ a building with fibre optic cables and services or may require a wireless aerial to be located on the building. It is important that any supplier delivering a service produces a method statement and the SME applicant conforms to any licence or tenancy agreement terms.

Who can apply?

SMEs or a registered charity, social enterprise or sole trader may apply. Applicants must be in one of the 22 participating cities, use a registered supplier and choose a high-speed/high-grade connection.

Qualifying firms are defined as: ● Employing fewer than 249 people or volunteers; ● Having a turnover of under £41 million and/or having a balance sheet of about £35.5 million; ● Having received less than £1,598 in public grants in the past three years; ● Not operating in a sector that is excluded from the scheme; and ● Not having a parent company or linked enterprise fails to meet the eligibility criteria.

SCCP vouchers can be applied for until March 2015, but do not need to be used by then. The vouchers are designed to ensure that SMEs can access services that will drive the digital growth of the economy. FM Details of the eligibility criteria can be found at www.nextgenaccess/ super-connected-cities

www.fm-world.co.uk

26/06/2014 15:31

FM MONITOR RICHARD FLINT

STANDARDS

Richard Flint, physical security certification scheme manager for LPCB (Loss Prevention Certification Board), part of BRE Global

SECU R ITY EQUI P M EN T

fter a 20-year wait, specifiers have been acclimatising to a European performance standard (EN 1627: 2011) for security products. But don’t assume that it will fully mitigate risks, says Richard Flint

A

Identifying fit-for-purpose physical security products such as doors, windows, grilles, and undertaking associated compliance audits is less than straightforward for FM. This is partly because security performance is not yet a mandated requirement in construction regulations. As a result manufacturers can make voluntary declarations of security performance against available test standards such as LPS 1175, PAS 24 and relative newcomer EN 1627, published three years ago.

EN 1627 has eased barriers to EU trade in security products, but does not set any new bars in security performance, nor is it a panacea for assessed risks.

FMs should make sure they fully understand the performance assurances behind the standard and consider whether they address the threats faced.

Crime trends While EN 1627 was still being published in the 1990s, LPS 1175 had already been introduced to provide insurers with a reliable measure of the effectiveness of security equipment based on current and predicted crime trends. As part of the BRE Global portfolio of test standards, it is used by BRE Global’s fire and security certification body, LPCB, to certify façade and other protection products listed in the Red Book. www.fm-world.co.uk

37 Standards.indd 37

Criminals generally adopt an entrepreneurial approach, investing greater time and resources in gaining entry as the perceived returns get bigger.

The function of physical security equipment is to delay the attack sufficiently to allow detection and response in time to stop the crime.

EN 1627 (classed RC1 to RC6) and LPS 1175 (classed SR1 to SR8) recognise similar magnitudes of delay, but comparisons largely stop there.

Beyond this, there are many differences between the testing requirements and regimes that define their performance classifications. Those differences greatly affect the suitability of the products approved to these standards in different threat environments.

Notably, EN 1627 has very low performance requirements for glazing, based mainly on the assumption that intruders will use stealth, and avoid making noise by breaking glass. In contrast, LPS 1175 recognises that noise may not be a deterrent to an assailant focused on forcing entry as rapidly as possible, or who is working in a remote area.

The scope of tools defined in each standard varies, too.

EN 1627 largely uses tool kits prevalent in the late 1980s and 1990s. LPS 1175, however, updates test tools based on government and police advice to ensure that they reflect those

available to today’s criminal, as well as those likely to be available to criminals in the near future. So, unlike LPS 1175, EN 1627 does not include: basic hand tools, such as a claw hammer; common batterypowered tools, such as 18V drills and reciprocating saws; or more powerful equipment such as petrol-driven grinders used by criminal gangs.

EN 1627 testing is also based on attackers being physically much bigger than assumed for LPS 1175; delay times in EN 1627 are therefore based on assailants needing to make a bigger hole in, say, a curtain wall, to get in.

Although the performance requirements set by the security standard are clearly crucial, so is the quality of the third-party testing process verifying that products have met them. Any organisation can conduct testing and evaluation services to EN 1627, and they are not legally required to show competence.

There is no central body responsible for assessing the quality and consistency of testing and its conformity with test criteria, or for policing misleading claims made for the standard.

Consistency issues As there may be consistency issues in the performance of EN 1627-badged products, depending on the credentials and diligence of the third party approval test house, it is important to ensure that testing to EN 1627 was conducted by a laboratory accredited by an International Laboratory Accreditation Cooperation (ILAC) member such as UKAS. As a security standard exclusive to LPCB certification,

LPS 1175 products are tested and approved by a single organisation working to the leading testing ethos and quality standards of BRE Global. LPCB approval is not solely based on a type test, but involves a continuing audit of product conformity to LPS 1175 – an assurance not harnessed in the EN 1627 standard.

Specifiers should also be aware that EN 1627 can only be applied to product types in its scope – doorsets, windows, curtain walling, grilles and shutters. Its tests are unsuitable for certifying equipment outside this. The scope of products covered by LPS 1175 is arguably the broadest of any physical security standard. This offers opportunities to implement a consistent performance level through a greater proportion of the building fabric.

The security market is lucrative, so there are suppliers who will make inaccurate claims, reassuring buyers of product performance while touting attractive cost savings. It’s even been known for suppliers to say a product has been tested to a certain performance standard, omitting that it actually failed!

This leaves the customer vulnerable to risks they think they are secure against.After a break-in, an investigation after the break in could show management was at fault.

Some 95 per cent of products submitted for testing fail first time, hinting at the great disparity in performance between security products on the market and reliability of unverified claims made by some suppliers. It also indicates that LPS 1175 through LPCB certification offers a robust standard to protect property and assets. FM FM WORLD | 3 JULY 2014 | 37

27/06/2014 16:17

BIFM NEWS BIFM.ORG.UK

BIFM AGM

BIFM annual meeting

MIDLANDS REGION

Midlands region event at Oxford Sheldonian Theatre On 29 July, the BIFM Midlands region is holding its inaugural event in Oxfordshire, hosted by the University of Oxford in the prestigious Grade 1 listed Sheldonian Theatre. Designed by Sir Christopher Wren and built 38 | 3 JULY 2014 | FM WORLD

38-40 BIFM news 3 July.indd 38

between 1664-1669, the theatre is the university’s most prestigious ceremonial venue in the heart of Oxford city centre.

This is a unique opportunity open to BIFM members, and nonmembers who may be considering joining the institute. It offers the chance to network and feedback on the frequency and types of events you would like to see hosted in and around Oxford.

The magnificent Sheldonian Theatre is the venue for the Midlands region’s inaugural Oxford-based event

Agenda: The free event includes a talk about the theatre, the uniqueness of providing FM in such an environment, followed by a short walking tour (note:the walking tour will include uneven cobbled surfaces and also stairs). ● 15:00: Arrival and registration, tea and coffee ● 15:30: Lisa Hofen – Providing FM at the theatre, walking tour, followed by networking in the Sheldonian ● 17:30: Close With thanks to Lisa Hofen and colleagues at Oxford University for organising and hosting the event. i You can register for this free event at http://www.eventbrite.co. uk/e/bifm-midlands-region-oxfordsheldonian-theatre-networkingevent-tickets-11883693447 Learn more about all BIFM Groups at www.bifm.org.uk/groups, and all BIFM events at www.bifm.gro.uk/ events.

IRELAND REGION

2014 Ireland conference

Ireland conference is at Titanic Belfast

BIFM is pleased to announce that the annual Ireland Region Conference will be held on 14 November 2014 at Titanic Belfast.

Save the date in your diaries now.

Celebrating its 18th year, the conference promises to offer delegates an inspiring range of speakers and networking opportunities.

Aramark and H&J Martin Facilities Management are once again on board as headline

SHUTTERSTOCK/ALAMY

This year’s BIFM Annual General Meeting (AGM) takes place on 10 July in London. The AGM provides you with the opportunity to engage with the board, to meet head office staff, and to learn how you can contribute to the development and growth of your institute. ● Date and time: 13.30–14.30, 10 July 2014 ● Venue: Granary Building, 1 Granary Square, London N1C 4AA. As we are restricted on numbers, please do let us know if can attend by registering at www.bifm.org.uk/AGM_register.

For further information on BIFM activities and initiatives please see the 2013 Annual Review, which will be available here before the AGM at www.bifm.org.uk/agm2014.

We would like to take this opportunity to thank our board of directors, the team at head office and all of our volunteers and members – without you, there would be no BIFM.

www.fm-world.co.uk

26/06/2014 15:32

Please send your news items to communications@bifm.org.uk or call +44 (0)1279 712 620

sponsors for the conference, and we are delighted to welcome VickerStock Engineering Recruitment as the official sponsor of the 2014 BIFM Ireland Region Recognition Awards.

The BIFM Ireland Region Conference serves as a vibrant platform for business and facilities management professionals to exchange knowledge, information and ideas on the many facets of one of the UK’s fastest-growing professions and how FM affects various business sectors. i Further details will be available soon at www.bifm.org.uk/IC2014.

See all BIFM events at www.bifm.org.uk/events

THINKFM 2015

Register your interest for next year’s ThinkFM Details of the 2015 ThinkFM conference, from BIFM, will be announced soon.

To be the first to hear all the latest details, you can register your interest now for the 2015 conference at www.bifm.org. uk/2015interest.

You can also follow conference updates on Twitter at #ThinkFM, and on www.thinkfm.com.

NORTH REGION

Get on yer bike for the summer ball Wednesday 9 July is the day Justin Lawson (North Region committee member) and his team of intrepid cyclists ride the 100 miles from York to Manchester, arriving in time for the BIFM www.fm-world.co.uk

38-40 BIFM news 3 July.indd 39

BIFM COMMENT

Gareth Tancred, chief executive officer, BIFM

GARETH TANCRED REFLECTS ON THE PAST SIX MONTHS AND WHAT IS STILL TO COME

t is this time of year that we like to communicate with our members, and the profession as whole, to outline the successes and development that we have achieved in the first six months of the year. In short, the first half of 2014 has been a rollercoaster ride, but the next half promises to be even more exciting.

Our strategic intent was outlined at the end of 2013 and at the heart of it was to be “the internationally recognised voice of facilities management.” No mean feat, but we have been busy putting the vital foundations in place that will allow us to achieve this.

First, we have restructured and recruited to put in place a team that will be focused on creating and managing our insight and content; if we are going to have a voice we need something to say. As a result we have a number of projects that are under way to ensure that we are assessing, analysing and challenging the current and future trends of the FM profession and its impact on business, the economy and wider society.

We also saw the first public manifestation of this shift at our Th!nkFM conference in May. A change in format and content saw us begin to change the conversation towards one which positions FM as a strategic discipline and saw speakers from outside our immediate universe talk on the key issues facing business, the economy and society as a whole – and where FM can make a real difference. This evidence-based approach was also supported by the launch of FMTV – our project in association with ITN Productions, which showcases a number of projects and organisations. Look out for more on this in the coming months.

Perhaps the most significant development so far this year came in the form of the announcement we made at Th!nkFM concerning our collaboration with CIPD on a number of research and insight projects on the evolving workplace. Bringing these two organisations together, and the professional communities we represent, is a seismic shift from anything we’ve done before and helps to put FM on the leadership agenda.

It is still early days, but we’ve had our initial conversations and outlined what we want to achieve and how we intend to get there. We plan on engaging with a whole host of stakeholder communities in our programme of work, which aims to embed FM at the heart of the business conversation.

This is just the tip of the iceberg. Behind the scenes we have seen our communities grow both in size and reach with a number of developments overseas, and we continue to make improvements internally to ensure that we can achieve our ambitious targets and support the profession as best we can.

We look forward to updating you later in the year with a number of projects as part of our continuing development and hope as many of you get involved in whatever way you can as we continue to advance our profession.

I

“BRINGING THESE TWO ORGANISATIONS TOGETHER, AND THE PROFESSIONAL COMMUNITIES WE REPRESENT, IS A SEISMIC SHIFT FROM ANYTHING WE’VE DONE BEFORE”

FM WORLD | 3 JULY 2014 | 39

26/06/2014 15:32

BIFM NEWS BIFM.ORG.UK

BIFM TRAINING North Region Summer Ball.

More than 300 guests will be attending, so the BIFM North region hopes that Justin and the team arrive in time for the champagne reception, which this year is sponsored by Foundation Recruitment. Claire Brown, marketing and operations manager for the foundation, said: “Supporting this social highlight is a fantastic opportunity for us to again demonstrate our commitment to the sector by bringing together professionals from across the FM industry.”

The starting point of the challenge is ‘The Retreat’, which is the region’s nominated charity for the event. The Retreat is an independent organisation that relies totally on charitable donations to support its work in mental health care provision for people with complex and challenging needs.

For the third year running, Norland Managed Services is the headline sponsor of the ball.

As well as the cycling, the North region will be holding a draw with a fantastic range of prizes.

For 2014, the region is delighted to welcome Lantei as the charity draw sponsor.

Anthony Smith, MD of Lantei, said: “Lantei have strong charitable commitments, both locally within the community and nationally.

It has long been our belief that while we enjoy doing what we do on a day-to-day basis, we feel we have a duty to continually give something back, to help others. The BIFM North Ball, and especially the charity draw, is a great opportunity for us to again get involved in raising money for a great cause, and at the same time raise our profile within the FM industry. We enjoyed last year’s event and look forward to what this year has to offer.”

You can join Norland, Foundation, Lantei and 300 40 | 3 JULY 2014 | FM WORLD

38-40 BIFM news 3 July.indd 40

guests for what promises to be the premier FM networking event in the North by booking your tickets or tables at www.regonline.com/ bifmnorthregionsummerball. i If you want to support Justin and the team, you can donate at www.justgiving.com/ BIFMNorthRegionCycleRide

MEMBERSHIP

New corporate members BIFM welcomes our newest corporate members: ● Baker Stuart Ltd – FM service suppliers, contractors ● CPL Service Response Limited – FM service suppliers, contractors ● Linqed Ltd – FM service suppliers, contractors ● Ministry of Education – group member organisation ● RFM Facilities & Interiors Limited (RFM Group) – FM service suppliers, contractors ● Santander Global Facilities – group member organisation ● Strategic Technologies & Solutions – group member organisation ● Tenant Advisory Group – consultant, provider of advice and guidance ● The Space Company Ltd – FM service suppliers, contractors ● TrustID Limited – product supplier, provider of a specific product ● Vision Property & Estate Management UK Ltd – end user, in-house FM team i Learn more about corporate membership at www.bifm.org.uk/ corporatemembership, email corporate@bifm.org.uk or call +44 (0) 1279 712675

ENSURING THAT CONTRACTS SUCCEED WITH BS11000

any articles are written on why outsourced maintenance and FM contracts fail. We regularly read in trade journals and even the national press about contracts that do not meet either party’s expectations. In the worst-case scenarios, failed contracts can end up in costly litigation, damaged reputations and diluted shareholder value.

There are many reasons that can be used to explain such failures including hiring the wrong contractor, setting unrealistic expectations, inadequate management (from both client and service provider sides) and inadequate scope of works. The list goes on.

Conversely, there is little investigation or analysis into what tools we can use to ensure that contracts succeed.

At the core of most maintenance and FM contracts is a form of relationship that is typically driven by a commercial model. Thus it could be argued that a formal process to assist with relationship management and determination of the most appropriate commercial model would greatly enhance the success of any contractual arrangement.

BS11000 (Collaborative Business Relationships) is one such process that is increasingly specified and used within the FM and maintenance outsourcing sector.

Some commentators suggest that significant opportunities exist for clients and suppliers to revolutionise the traditional approach to contracting by using the BS11000 framework within the contract relationship lifecycle. BS11000 provides an eightstage approach to apply best practice principles and a common life cycle route map for ease of integration and a platform to measure progress.

According to British Standards Institute literature, a survey of public sector heads of procurement found that 72 per cent said following collaborative arrangements resulted in their organisations achieving better value for money than could have been achieved alone.

BS11000 provides a standard approach to collaboration that is gaining recognition in large supply chains and with procurers in the public and private sectors and is also providing a platform for sustainable partnerships.

In BIFM Training’s one-day workshop, Steve Gladwin, director of Nodus Solutions and chair of the BIFM Excellence Awards, will draw on 20 years’ experience in the UK and overseas on what makes contracts succeed.

The course will use case studies to explore how BS11000 can be used to augment contract success.

M

i BS11000 Collaborative Business Relationships next runs on 24 September 2014 in Central London.

Call 020 7404 4440 or email info@bifm-training.co.uk for details or to register

www.fm-world.co.uk

26/06/2014 15:33

FM DIARY

Send details of your event to editorial@fm–world.co.uk or call 020 7880 6229

INDUSTRY EVENTS

HOME COUNTIES REGION

hofen@adin.ox.ac.uk

10 July | BIFM AGM The institute’s annual general meeting.

Venue: Granary Building, 1 Granary Square, London N1C 4AA Contact: membership@bifm.org.uk or visit www.bifm.org.uk/agm2014 – you can register to attend by visiting www.surveymonkey. com/s/14_AGM

22 July | What is QM & SR in FM? From 6pm. BIFM qualification taster session with Jane Wiggins of FM Tutor and Associates.

Showcasing level 4 and 6 qualifications. A short theory session followed by discussions.

Venue: Matrix House Basing View Basingstoke Hampshire RG21 4DZ Contact: Email Ashleigh Brown at ash@ashbrownconsulting.co.uk or visit www.bifmhctastersession. eventbrite.co.uk

NORTH REGION

13 October | BIFM Awards 2014 The BIFM’s annual awards ceremony, bringing together the leaders in the sector with the winners to celebrate excellence in FM, giving national recognition to the leaders in the profession.

Finalists to be announced in August.

Venue: Grosvenor House Hotel, London Contact: Visit www.bifm.org.uk/ awards2014 – to book tickets or tables for the event, contact the BIFM Awards team on 01279 712 640 or email awards@bifm.org.uk 19-20 November | Energy Management Exhibition Supported by BIFM. Exploring the latest measures to reduce energy usage, regulations and grants, Low Energy Companies and Energy Performance Contracts.

Venue: ExCeL, London.

Contact: Jason Franks at 0208 505 7073 or visit www.emexlondon.com CHANNEL ISLANDS BRANCH 9 July | Guernsey networking event From 5.30pm. An opportunity to meet others in the FM industry for drinks and conversation.

Venue: Guernsey Yacht Club Castle Emplacement St Peter Port Contact: Email Naomi Fry at naomi. fry@investec-ci.com 10 July | Jersey networking event From 5.30pm. Full details to follow.

Venue: Jersey Royal Yacht Hotel – Drift Room Contact: Email Naomi Fry at naomi. fry@investec-ci.com EAST REGION 21 July | Regional golf qualifier Qualifier for the national finals in September.

Venue: Brocket Hall Golf Club, Welwyn, Hertfordshire AL8 7XG Contact: Email Mark Lopez at mark@de-ice.co.uk www.fm-world.co.uk 41 | 8 MAY 2014 | FM WORLD

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SOUTH WEST REGION 9 July | Summer ball Sponsored by Norland Managed Services. Pre-dinner champagne reception sponsored by Foundation Recruitment, followed by dinner and a live band and disco. Charity raffle sponsored by Lantei Compliance Service.

Venue: Hilton Hotel, Deansgate, Manchester Contact: north@bifm.org.uk or visit www.tinyurl.com/nd7f323

IRELAND REGION 14 November | Ireland conference Hosted by Jim Fitzpatrick, the BBC’s recent business editor.

Presentations TBC. Venue: Titanic Building, Belfast Contact: Email Stephen Welch at stephen.welch@niassembly.gov.uk

14 July | HSE guidelines on Legionella control Speakers include Silvana Cannarile of Leeds Metropolitan University and David Sykes of Guardian Water Treatment.

Venue: Leeds Metropolitan Uni Contact: Email Michael.

Anderson@esh.uk.com

LONDON REGION 7 August | Rising FMs and London Region annual QuizCrawl A great way to meet other FM professionals in the annual QuizCrawl. Full details to follow.

Venue: TBC (lots of pubs!)

Contact: Email Patrick McCrae at patrick@worksinprint.com MIDLANDS REGION 8 July | Regional golf qualifier Qualifier for the national finals in September.

Venue: Drayton Park Golf Club, Centenary Drive, Drayton Park, Tamworth, Staffordshire B78 3TN Contact: Email Nicola Lathbury at nicola@hexagonfm.co.uk 8 July | Managing challenging portfolios Includes a tour of the portfolio at Drayton Park followed by a summer social.

Venue: Drayton Manor Park & Zoo, Park View Suite, Tamworth Drive, Tamworth, Staffordshire B78 3TW Contact: Email Nicola Lathbury at nicola@hexagonfm.co.uk or visit tinyurl.com/orkuc9o 29 July | Inaugral Oxford networking event From 3pm. A site tour and insight of providing FM services at Oxford University and at the Sheldonian Theatre.

Venue: Sheldonian Theatre, Broad Street, Oxford OX1 3AZ Contact: Email Lisa Hofen at lisa.

Contact: Email Ian Fielder at Ian.R.Fielder@gmail.com

4 September | Building better buildings An interactive debate on the good, the bad and the ugly of architectural design. Have you managed a building which fit in any of this criteria?

Venue: Hallmark Cards, Bingley Road, Heaton, Bradford, West Yorkshire Contact: Email Sue Gott at sgott2@ hallmark.com or visit www.tinyurl.com/lrjrfy4 SCOTLAND REGION 30 October | All about FM! 2014 conference The Scotland region’s annual conference, including talks from Fergus Ewing, Minister for Energy, Enterprise & Tourism, Simon Toseland, head of health and safety at Workpalce Law, David Walker of Aegon UK and John McGurk, head of CIPD Scotland, as well as BIFM CEO Gareth Tancred and BIFM chairman Julie Kortens.

Venue: Murrayfield Stadium, Edinburgh Contact: Email Michael Kenny at mkenny@fesfm.co.uk SOUTH REGION 30 July | South region and education SIG joint event An event to highlight the issues in providing facilities supporting learning and attainment within an educational background.

Venue: Sussex University

11 July | Regional golf day The qualifier for the finals event.

Venue: Orchardleigh Golf Club, Frome, Somerset, BA11 2PH Contact: Gareth Andrews at gareth. andrews@gmacl.co.uk SPECIAL INTEREST GROUPS 8 July | Women in FM – Tech talks featuring BIM and safe water systems Deborah Rowland talks about BIM and the Government Soft Landing Process. Steve Bracher from Evolution Water speaks about Safe Water Systems. Venue: TBC Contact: Email Jackie Furey at wifm@bifm.org.uk 10 July | Rising FMs – Careers Conference Speakers present their stories to highlight the options and opportunities in the industry.

Venue: University of the Arts London building Contact: Visit www.rfmcc. eventbrite.co.uk or email Patrick McCrae at patrick@worksinprint. com 17 July | Midlands and sustainability at Guide Dogs Results of the 2014 Sustainability in FM survey, a panel debate, a tour of the Guide Dogs facilities, including biomass and rain waters systems.

Venue: National Breeding Centre, Banbury Road, Bishops Tachbrook, Warwickshire, CV33 9WF Contact: Email Julian Cutler at julian_cutler@nfumutual. co.uk or visit www.tinyurl.com/ midlandsguidedogs 12 August | Women in FM – Treasure hunt and summer social More details to follow shortly.

Venue: To be confirmed Contact: Email Jackie Furey at wifm@bifm.org.uk 9 September | Women in FM – Women on the board More details to follow shortly.

Venue: To be confirmed Contact: Email Jackie Furey at wifm@bifm.org.uk 12 November | Women in FM – Annual conference More details to follow shortly.

FM WORLD | 3 JULY 2014 | 41 www.fm-world.co.uk

26/06/2014 15:33

Call Jack Shuard on 020 7880 8543 or email jack.shuard@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

FM innovations ▼ Team leader training takes off

▲ De-ice at Facilities Show 2014 On Wednesday 18th June, De-ice, leading defending insurance law firm Plexus Law and its Accident & Health Team presented ‘Don’t get caught offside: Show snow and ice claims the red card!’ at the 2014 Facilities Show.

The keynote presentation addressed the duty owed to members of the public and to employees when it comes to severe winter weather.

It also took the cover off the practical aspects when it comes to winter maintenance solutions. www.de-ice.co.uk

Team leaders at OCS’s Stevenage site, which supplies laundry services to some of the world’s major airlines at London Heathrow and Gatwick airports, and in Feltham, which provides aircraft turnaround services for 10 airlines at London Heathrow Airport, graduated in June from a new training scheme.

OCS has more than 1,400 staff based in and around London Heathrow Airport, with a further 200 based at Stevenage; the qualification (Team Leading Intermediate Apprenticeship Level 2) is mandatory for all the company’s airside and non-airside supervisors. Delivered by specialist apprenticeship provider HIT Training, this was the first pilot group of its kind with OCS. “Developing the knowledge and experience of our staff is a priority for OCS as we understand that investing in people helps us to deliver the high-quality service that our customers know they can rely on.”

W: www.ocs.co.uk

New Jangro catalogue - the buyers’ A-Z New from Jangro is its 2014-16, 164-page, full-colour illustrated product catalogue.

Containing approximately 4,300 products including nearly 500 new lines, it remains the most comprehensive janitorial supplies and safety product directory.

There are new washroom paper products and dispensers, air fresheners, hand soaps and industrial cleansers. Exclusive to Jangro are the popular Premium and Contract ranges of floor care and laundry products that have expanded too. There are new workwear products, specialist floorcare machinery and recycling bins.

Jangro is the UK’s leading group of independent distributors of hygiene, cleaning, janitorial and catering supplies.

W: www.jangro.net

▲ Toshiba AC wins commendations Toshiba Air Conditioning, a division of Toshiba Carrier UK, has been highly commended in the Cooling Industry Awards 2014.

It was highly commended for the Toshiba Training Initiative and in the Air Conditioning Innovation of the Year category for the company’s SMMSi VRF range.

It is believed to be the most efficient VRF system in the market at part-load conditions. Toshiba’s refrigerant leak prevention and management systems have also been shortlisted in the same category. The technology, which attracts BREEAM points, is being adopted by a growing list of national end users who are keen to eliminate the possibility of refrigerant leaks from their buildings.

T: 0870 843 0333 W: www.toshiba-aircon.co.uk

Opale Launches Progressive Relationship Advancement (PRA) Opale Management services has launched Progressive Relationship Advancement (PRA), a process for initiating and repairing long-term FM outsourced contracts. It has deployed its approach with clients and is seeing success in repairing relationships and shortly will be using this thinking in initial tender engagements. MD Neil Longley said: “There needs to be a better foundation on which to build longer-term FM relationships; a different approach that releases the market desire to have long-term relationships that suit the client’s need.”

Bringing a fresh approach to FM: ethical, professional and innovative services with the long term interests of our customers at the heart of everything we do Regulated by RICS

42 | 3 JULY 2014 | FM WORLD

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27/06/2014 12:35

FM PEOPLE MOVERS & SHAKERS

BEHIND

DATA

THE JOB

MARK BULLARD TOPIC TRENDS

NAME: Mark Bullard JOB TITLE: Facilities manager ORGANISATION: Plymouth Community Homes JOB DESCRIPTION Providing a total FM service to a headquarters building of 88,000 sq ft

If you could give away one of your responsibilities to an unsuspecting colleague, what would it be?

I am doing this. At PCH we have moved 450 staff into our HQ following a vast refurbishment. I carried out all the staff inductions so I get to know our staff. Trouble is, everyone asks for me. I have two wonderful staff members who report to me. I’m promoting their roles and faces to our staff.

OUR INTERVIEWEE RATES THE IMPORTANCE OF CURRENT FM TOPICS OUT OF 10. THE ‘AVERAGE’ SCORE (IN GREEN) IS TAKEN FROM OTHER RECENT INTERVIEWEES.

Ensuring compliance with legislation

9

10

AVERAGE

MARK BULLARD

If you could change one thing about the industry, what would it be?

What attracted you to the job?

I was part way through my MSc when the role was advertised and it was exactly the type of role I wanted. The reason I was studying for a Master’s was to have a job just like this. I did not expect to get such a role until I had passed my MSc and have more experience. I find that if I am being interviewed for a job I really want my passion comes across.

My top perk at work is ….

This may sound like taking an apple to the teacher, but I love the job and feel very privileged to have the role.

How did you get into FM and what attracted you to the industry?

What’s been your career high point to date?

First, achieving my MSc. I did OK at school but left as soon as I could. I studied to HNC while in my apprenticeship because I had to. Deciding to be a mature student while having a full-time job was not something I envisaged doing, so to finally get my MSc was a huge deal. The second was to have this role.

Your biggest career challenge so far?

My current role. For four years before I worked alone managing the South-West region with my line manager 150 miles away and all contracts were outsourced. This role was a step up. I had to learn how to manage a team again; I had managed trades staff only. The first 18 months was a learning curve; I’ve learnt so much from my colleagues and line manager.

43_Behind the Job.indd 43

Introducing/ working with new forms of IT

5

7

Any interesting tales to tell?

I started my apprenticeship 24 years ago as a plant maintenance craftsman. I spent the next 20 years developing my skills and just this month as part of WHAT SINGLE PIECE OF my FM role I have planned ADVICE WOULD YOU GIVE TO A and managed the displays YOUNG FACILITIES MANAGER of our reception, which has STARTING OUT? included planters to match the brand colours of Plymouth “I was told as an apprentice I already Community Homes. I have had the best qualification and that gone from a plant maintenance was a willingness to learn. I asked questions and pestered to learn craftsman or boiler the size of more. Have passion for the industry a house to a planter full of ivy as it has so much to offer” and roses!

I started as a plant maintenance craftsman, and moved to a maintenance manager role, then to a hard FM role. I was learning what FM was without really realising I was involved in FM to some degree or another. The more I learnt the more I wanted to know.

During my MSc studies, I understood what Total FM was and wanted to be responsible for a TFM service.

www.fm-world.co.uk

Facilities training, books, and discussions on blogs are often aimed at a very strategic level; clearly strategy is important, but my experience is that a lot of FM is at operational level. Job descriptions are written very strategically in a language that not everyone feels comfortable with.

Which FM myth would you like to put an end to?

Working on energy-efficiency initiatives

7 10

Adapting to flexible working

5 5

People outside our industry think FM is just cleaning.

If my role wasn’t in facilities management I’d probably be ….

I have no idea, as I have always been involved in FM. How do you think facilities management has changed in the last five years?

Staff see the benefits of a proactive FM service and realise we are there to provide a decent working environment.

Maintaining service levels while cutting costs

8

8

And how do you think it will change in the next five years?

To get government recognition and ensure BIM is the driving force behind building design so that new buildings fit FM and not FM fitting the building.

Adapting FM to changing corporate circumstances

8 10 Do your friends understand what FM is?

Most are amazed at the scale of works FM covers.

FM WORLD | 3 JULY 2014 | 43

27/06/2014 12:35

APPOINTMENTS for more information email jobs@fm-world.co.uk

PLAN YOUR NEXT MOVE

JOBS

on the move See latest job listings Create job alerts by email Save and email jobs from mobile Apply for jobs by saving your CV to your profile Keep track of your activity

Go to www.fm-world.co.uk/jobs

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Eco FM is a pioneering FaciliƟes Management provider with an established client base and a naƟonal resource of experƟse and support We are looking to recruit an experienced FaciliƟes Manger responsible for our Southern Porƞolios and based at our central London locaƟon.

We are looking for someone who will be at least part professionally qualiĮed and will probably possess some specialised knowledge/skills gained through on the job experience. This is a demanding role where you would be expected to posiƟvely contribute to the performance of the business and build strong, local relaƟonships with clients, tenants and internal teams For a complete job descripƟon and applicaƟon submissions, please send your c.v. to bev.tuke@eco-fm.co.uk

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44 | 3 JULY 2014 | FM WORLD ECO FM QPV.indd 1

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jobs.fm-world.co.uk 27/06/2014 11:16

27/06/2014 11:18

APPOINTMENTS

Don’t stop learning, developing or creating.

See how far you could go with our world-class training.

FM Contract Manager Progress your career with the world’s largest food and support services business. A highly successful and growing company, our size and scope offers the opportunity for you to become the best you can be.

As FM Contract Manager, you’ll become the face of 14forty on our site, where you’ll act as the NHS Trust contact on all contract delivery matters. Here, you’ll draw on your experience of managing client relationships to prepare and monitor a quality plan – taking everything from health & safety to environmental factors and statutory obligations into account.

Beyond this, this role is all about people. You’ll lead, inspire and motivate a team of operational staff, making sure our values are embraced and that our most ambitious colleagues receive the support they need to grow with us.

Birmingham • Salary up to £70,000 with bonus and benefits We’re looking for a flexible and sophisticated FM Contract Manager with an unwavering ability to deliver results across a complex and often demanding site. A Chartered Engineer with substantial experience in a PFI/Healthcare operation, you’ll be a natural communicator, as comfortable in the boardroom as you are in the plant room.

It’s also important that you’re a strong leader who embodies our values and consistently strives to improve the way we work. So, a creative and commercial mind is essential – giving you what it takes to consistently deliver some of our key financial targets.

To apply, please visit jobsearch.compass-careers.co.uk

FM opportunities Senior Account Manager East Midlands with UK Travel • £55,000 - £60,000 + package Our client is an FM Provider currently going through a period of growth. It is looking for a Senior Account Manager to manage the hard and soft FM delivery for a portfolio of clients on a UK wide basis. Typical clients include high street retailers and leisure companies. You will oversee all subcontractors delivering the services, liaising with on-site FMs, property managers and managing the clients’ expectations. You will also be responsible for a £4m P&L so it is essential that you have a proven track record in a similar role.

Ref: 265941

Customer Services Manager Goodwood, West Sussex • £48,000 - £55,000 + package We are hiring for a Customer Services Manager to join an FM Provider on a prestigious contract in Goodwood. As the Customer Services Manager, you will be responsible for the high quality delivery of all hard services to a high profile site. You will run a team of 8 people, liaise with the client on a daily basis and be able to manage a challenging account. You must have an engineering background, possess excellent communication skills, be able to stay calm under pressure and have a proven track record in delivering excellent customer service.

Ref: 267001

Offices globally www.cobaltrecruitment.com Please apply for any of the above roles by emailing apply@cobaltrecruitment.com or call 0207 478 2500 to speak with Claudio Rojas or David Bremner quoting the relevant reference number.

jobs.fm-world.co.uk

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The power of people

FM WORLD | 3 JULY 2014 | 45

26/06/2014 17:08

FINAL WORD

NOTES FROM AROUND THE WORLD OF FM

NO 2

PRODUCTIVE PENSIONERS THE SAME

DAYS

WORLD CUP ROUND-UP At the time of going to press, it appears that the World Cup, which could have been disastrous from an FM perspective based on the many stories of late-running construction and preparation, is actually going rather well.

(Particularly if you take out the actuall footballing element, at least from England’s perspective.)

That said, stories to date include a hundred rioting Chile fans tearing down a wall and doors in the media centre at Rio de Janeiro’s Maracana Stadium and residents being evacuated from a favela near the Arena das Dunas stadium after a huge sinkhole opened up. Others have spoken about the flash flooding in Recife ahead of the USA vs Germany game being something that would have assuredly seen the match postponed had it occurred on this side of the ocean.

But our favourite story – and one we can see a real future for in the Premier League – involves Japanese fans’ attitude to cleanliness. In their three games, fans of the Samurai Blue actually took the trouble to clean up after themselves. Pictures show fans with plastic sacks picking up bottles, paper bags and other litter after the final whistle. It’s not like they won any actual matches, so choosing to clean up after themselves is all the more impressive. Could such behaviour possibly catch on over here?

The number of pensioners with jobs has broken the one million barrier, according to one workplace equipment supplier. Slingsby points to research from the Office for National Statistics that shows how the number of over-65s in work is now at the highest level since records began in 1992. Today, almost one in 10 people in this age group is now employed.

(615,000 men, 388,000 women.)

According to the Health & Safety Executive (HSE) the distribution of older workers is similar across all sectors. Figures from the HSE also reveal that rates of workplace injuries are higher in young men aged between 16 and 24 than in older men, even after allowing for occupations.

Slingsby has compiled a list of considerations for employers with an older workforce. Highlights are:

• Carry out risk assessments routinely, not just when an employee reaches a certain age.

• For manual job roles encourage employees to stretch before a shift.

• Incorporate tasks into workstations that require the employee to change positions frequently.

• Design workstations so that arms remain below shoulder level and avoid repetitive motions that require workers to reach above their head.

• Try to reduce the amount of physical force older workers need to exert in manual handling operations.

• Restrict maximum loads that older workers are required to lift or use equipment to ease the process.

• Offer job-sharing or part-time schedules.

• Don’t assume that certain jobs are too demanding.

Decisions should be based on capability and not age.

‘THE’ SHOW MUST GO ON Facilities Show! (Not ‘the’ Facilities Show). So, how was it for you? According to the people we spoke to, and in our own experience, there were some very good sessions and a footfall of visitors that was by all accounts extremely valuable to exhibitors. It looks as if the show has proved that its move to London was a good decision.

The various conference sessions held in the middle of the halls were a mixed bag, but the strangest sensation of all was walking past a packed session going on but hearing absolutely nothing of it. This is because visitors now put on headphones to hear the presenters speak, thus avoiding the acoustics problem routinely commented on in previous years. All very well, but there was something surreal about this ‘silent disco’ effect.

Mind you, there were some good sessions and some enjoyable moments. Most presenters on panels were asked to identify themselves, and of all such introductions, PHS Group’s Gareth Rhys Williams casually mentioning that he started his career as a stage magician – and then just leaving the comment hanging – was our favourite.

WWW.MAXIMPHOTO.CO.UK

IN THE NEXT ISSUE OUT 17 JULY

FEATURE: INTERNATIONAL FM WITH COLT /// FEATURE: BUPA’S DISASTER RECOVERY PLAN /// FEATURE: JULIE KORTENS, NEW BIFM CHAIRMAN /// THE INTERNET OF THINGS /// ‘HUMAN-CENTRIC’ LIGHTING /// PREPARING FOR A CATERING TENDER /// ALL THE LATEST NEWS AND BUSINESS ANALYSIS

46 | 3 JULY 2014 | FM WORLD

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