RedR MENA Course Catalogue

CONTACT US Tel: +962 (0) 7913 26873 middle.east@redr.org.uk RedR UK - MENA Office Housing Bank Complex Building 95 Queen Noor Street Amman, Jordan www.redr.org.uk Follow RedR’s updates & latest news in MENA

Instagram: redr_mena Facebook: RedRUK Twitter: @RedRUK Cover photos: © Amy Murrell / RedR UK © Ehab Othman for RedR UK © RedR UK © B. Bannon / UNHCR © J. Wreford / UNHCR © P. Benetar / UNHCR © R. Arnold / UNHCR

MENA COURSE CATALOGUE

WHAT WE DO About Us RedR UK is an international humanitarian capacity-building NGO with over 35 years of experience.

From our regional hub in Jordan, RedR provides training and technical expertise to those working in humanitarian response and international development. We offer high quality, experiential, ďŹ eld-based capacity building programmes, which focus on supporting the individuals, organisations, and systems that respond to man-made and natural disasters.

We work with international and national NGOs, community based organisations, UN agencies, academic institutions, and the private sector to improve emergency response, humanitarian, and development programmes at a worldwide level.

Where We Work We have delivered courses in multiple countries throughout the Middle East and North Africa (MENA) for humanitarians working in the region and worldwide.

In the Middle East, we rely on our pool of Arabic and English speaking, international and regional experts, to provide contextual and relevant trainings across a range of thematic areas. Our tailor-made courses can be adapted to suit speciďŹ c working environments and organisational requirements.

Wherever you are in the region, our trainers

can come to you!

© Maria de la Guardia / RedR UK

What Can We Do For You? Facilitation services, including:

Consultancy services, including:

OPEN COURSES (PUBLIC)

SKILLS AUDITS

TAILOR-MADE TRAINING (CUSTOMISED)

LEARNING NEEDS ASSESSMENTS

COACHING

DOCUMENTARY REVIEW

FACILITATION

DRAFTING/TEMPLATES

MENTORING

PARTNER VISITS

COURSE DEVELOPMENT

POLICY REVIEW

COMPETENCY MAPPING

PROCEDURE REVIEW

TRAINING OF TRAINERS

RISK ASSESSMENT

SECURITY BRIEFINGS

PROJECT EVALUATIONS TRAINING DESIGN/REVIEW

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HOW WE TRAIN Participatory Training We offer a learning experience for course participants that is participatory and engaging.

As humanitarians ourselves, we understand the needs of the sector and deliver trainings that reflect the challenges faced by professionals in the ďŹ eld.

We are committed to our principles of learning through participation and experience.

Many of our courses include simulations in which participants experience the challenges and intensity of working in disaster response.

All of our courses use active-learning methods encouraging trainees to participate and share their existing knowledge, as well as develop new skills. We rely on participant and trainer feedback, and have robust monitoring and evaluation systems to review and continuously improve what we do.

We know from experience that participants achieve most when they are supported throughout their learning experience. Providing suitable preparatory materials and instruction, creating an enabling environment, offering ongoing support at a distance, and creating a wide range of pathways for personal development, are all methods through which RedR provides a comprehensive approach to learning.

Our Trainers We have a team of +20 regional, and +250 global expert trainers, all with specialist knowledge gained through a combination of ďŹ eld experience and theoretical learning.

RedR trainers are assessed against our Training Competency Framework. This ensures they have the knowledge and training methods needed to deliver high quality and relevant courses which appeal to a range of learning styles.

Our trainers are supported before, during, and after training events to guarantee we deliver trainings that are of a consistent standard across our courses and programmes.

ProďŹ les of our trainers can be found on the RedR website.

WHY REDR? Our Experience Our expertise ranges from a regular training event, to tailor-made courses, long-term learning programmes, consultancies, mentoring, and more. If you are looking for something which is not included here, send us an email and we can work with you to ensure you get the best solution for your learning needs.

For individuals looking to improve their knowledge and skills, or for organisations that need to train a small number of staff, RedR’s Open Programme is ideal. Our Open Programme calendar features a range of trainings in the MENA region which are open to all and can be booked at any time via our website – www.redr.org.uk.

For organisations looking to train more than eight members of staff, our Tailor-Made service is the most effective way to meet your objectives.

© Amy Murrell / RedR UK

Our training team would be delighted to discuss your needs. We can tailor any of our existing modules or devise an entirely new solution to suit your organisation.

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© Amy Murrell / RedR UK

WHAT WE OFFER Thematic Areas

Pages

HUMANITARIAN FOCUS .......................................................................................... 7 - 12 Essentials of Humanitarian Practice So You Think You Want to be a Humanitarian?

Do No Harm Protection Sphere in Practice

PLANNING, MONITORING, AND EVALUATION..................................................... 13 - 16 Monitoring and Evaluation Needs Assessment Proposal and Report Writing

PROJECT CYCLE MANAGEMENT.......................................................................... 17 - 18 Managing Projects in Emergencies Project Management in Development (PMD Pro)

MANAGEMENT AND LEADERSHIP........................................................................ 19 - 22 Leadership Managing People in Emergencies Distance Management

HR/MANAGERS: STAFF WELFARE AND TEAM BUILDING................................... 23 - 24 Management of Staff Welfare and Critical Incidents Team Building in Humanitarian Settings

SAFETY AND SECURITY ......................................................................................... 25 - 30 Security Management Personal Safety and Security for Humanitarians Crisis Management Information Security Awareness Management of Staff Safety and Security Trauma First Aid

FACILITATION ......................................................................................................... 31 - 32 Training of Trainers for the Humanitarian Sector

TECHNICAL AND SPECIALISED TRAININGS......................................................... 33 - 42 Camp Management Field Logistics in Emergencies Information Management and Analysis Driver Safety Off Road Driver Training Shelter in Urban Emergencies Training for Volunteers and Managing Volunteers WASH in Emergencies

LONG-TERM AND BLENDED LEARNING PROGRAMMES......................................... 43 - 46 Context: Management and Leadership Skills Context: Humanitarian Core Skills Development NGO in a Box

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HUMANITARIAN FOCUS Essentials of Humanitarian Practice This course aims to increase participants’ understanding of the characteristics of emergencies caused by natural disasters and conflict, and the requirements for an effective humanitarian response.

Trainees will learn how to work in a team in an emergency environment and identify individual responsibilities. Practical learning and engaging simulation activities will challenge participants’ motivations and beliefs, giving trainees a first-hand understanding of what is required to work effectively in the middle of a humanitarian emergency.

© Amy Murrell / RedR UK

What does the course cover?

Humanitarian context Concept of humanitarian principles International humanitarian system Accountability International law Needs assessment Individual responsibility Potential impacts and dilemmas of humanitarian response Cross-cutting themes such as gender, culture, and security

By the end of the course participants will be able to: Explain the characteristics of natural disasters and complex emergencies Describe the different activities required for a comprehensive response to an emergency situation Analyse the roles and relationships of humanitarian agencies and the people affected by disasters Describe and apply international legal instruments and humanitarian principles to a humanitarian response Discuss potential impacts and dilemmas associated with humanitarian responses Identify further personal development steps

Demonstrate an understanding of the key skills and personal attributes required for an effective humanitarian response Apply skills of teamwork, coordination, communication, and cultural sensitivity in a simulation environment Demonstrate an understanding of the key skills, personal attributes, and competencies required for an effective humanitarian response Reflect on and evaluate individual performance in relation to these key skills, attributes, and competencies

© Maria de la Guardia / RedR UK

So You Think You Want to be a Humanitarian?

This workshop is an essential introduction for anyone interested in a career in the humanitarian sector. Participants will hear first-hand experiences from humanitarian professionals, learn about the nature of disaster relief, and look at the skills they have to bring to the sector. Participants will also have the chance to experience the application process for the humanitarian sector, learning about where to apply, what kind of skills are in demand, and improving their CVs.

© RedR UK

What does the course cover?

The disaster cycle Codes and standards in humanitarianism Humanitarianism in practice The humanitarian sector CV-writing for the humanitarian sector Employment, volunteering, internship, training resources, and opportunities Personal stories and experiences

By the end of the course participants will be able to: Understand how the humanitarian sector operates Gain answers and information from experienced humanitarian workers Be able to explain how the humanitarian sector works Have further insight into their own motivations for entering the sector Know how to make contact with key agencies Have identified what to do next and how to go about it www.redr.org.uk

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Do No Harm The Do No Harm (DNH) framework is widely used in the humanitarian and development communities and is one of the best known tools for Peace and Conflict Impact Analysis.

This workshop will enable participants to apply basic 'Do No Harm' principles to their humanitarian work by gaining an introductory knowledge on the 'Do No Harm' framework.

The framework is an effective tool for relief and development organisations working in conflict environments.

This course aims to help participants understand the complexities of the conflicting environments in which humanitarian organisations operate. Through group discussions, simulation activities, review sessions, presentations and a self- assessment exercise, participants will reflect on the potential contribution that the framework can make within their working context, and how it can improve the quality of relief and development programmes across the board.

What does the course cover?

The Do No Harm framework – principles and concepts Complex conflict environments Implications of relief and development programmes in challenging environments Using the framework for improving relief and development activities

By the end of the course participants will be able to: Assess the contribution the framework can make in their working context

Describe the ways in which the framework can be an effective tool for relief and development work Apply the framework to their context to better understand the complexities of their working environment

Š Amy Murrell / RedR UK

Use the framework to improve their organisation’s relief and/or development programmes

Protection Providing effective protection for disaster-affected populations is a central concern for agencies responding in humanitarian contexts. It is no longer viewed as acceptable to focus humanitarian responses on material needs without considering the safety, dignity, and rights of individuals, groups, and disaster-affected populations. All humanitarian actors have an ethical responsibility to incorporate protection principles into their humanitarian response programmes.

This course will enable participants to identify different concepts of protection, explain the importance of incorporating it into their programmes as well identifying the Four Protection Principles as outlined in the Sphere standards.

Š Maria de la Guardia / RedR UK

What does the course cover?

Protection mainstreaming Protection principles Protection in practice Child protection Gender-based violence Protection of displaced persons and refugees

By the end of the course participants will be able to: Explain the term protection in a humanitarian context Explain the role of humanitarian agencies in protection Explain why protection is important Understand the four main protection principles as outlined in Sphere Appreciate the relevance and value of protection mainstreaming to humanitarian operations and promote this to others Increase capacity to prevent abuse Strengthen skills to recognise diverse child protection issues Increase awareness on how to create a protective environment Introduce the key notions of gender based violence Be aware of possible social, health and other consequences for survivors

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Sphere in Practice Improving the quality of humanitarian practice and assuring the accountability of humanitarian actors are fundamental elements of the sector. The Sphere Handbook, Humanitarian Charter, and the Minimum Standards in Humanitarian Response - the most widely known and internationally recognised set of common principles in the humanitarian sector - have set out to standardise the methods for achieving these goals.

This course examines these principles in theory and in practice. Using small group work, case studies, and videos from the field to blend theory with practice, participants will have a deeper and more contextualised understanding of the key lessons.

What does the course cover?

Good practice using The Sphere Handbook Guidance on the Do No Harm principle The Code of Conduct of the International Red Cross and Red Crescent Movement and Non-Governmental Organisations in Disaster Relief The importance of accountability Sphere protection principles Background and purpose of quality and accountability initiatives and how to apply these in humanitarian interventions The Sphere Project How to apply Sphere at each stage of the project cycle

Describe the trends and events that led up to the creation of accountability initiatives Explore how to apply the Sphere handbook as a tool for disaster response Describe the structure and content of the Sphere handbook Explore Sphere’s Principles and Core Standards Review how to use the Sphere handbook at each stage of the project cycle

© Ehab Othman for RedR UK

By the end of the course participants will be able to:

© Amy Murrell / RedR UK

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PLANNING, MONITORING, AND EVALUATION Monitoring and Evaluation Monitoring and evaluation are essential activities for any project or programme. Careful monitoring of progress against targets allows timely changes to be made to maximise impact. Evaluation ensures accountability to all parties concerned, and allows learning to be carried through to future interventions.

This course will help participants develop the competencies needed to monitor and evaluate interventions in humanitarian and development contexts. Through active and participatory learning, this course aims to equip participants with a solid understanding of appropriate monitoring and evaluation tools, as well as the ability to apply these tools in practice.

What does the course cover?

Evidence Based Programming The importance of information and knowledge in programming and decision making The main principles and techniques of M&E Stakeholders requirements in regard to M&E Improving programmes utilising M&E results Strengthening the capacities of programme staff Assessing current M&E systems, identifying gaps, and addressing them Address the challenges in planning for, and implementing, M&E systems

DeďŹ ne the concepts and purposes of monitoring and evaluation Outline roles and responsibilities for monitoring and evaluation Design a framework for a monitoring and evaluation system Identify appropriate monitoring and evaluation techniques and tools Develop a strategic plan for implementing a monitoring and evaluation system

Š Amy Murrell / RedR UK

By the end of the course participants will be able to:

Needs Assessment Conducting accurate and timely needs assessments is key to the preparation and planning of effective humanitarian and development projects. This course aims to help professionals improve their project planning by introducing participants to good practice in assessment procedure, including frameworks and principles of emergency assessments.

This is an interactive course that utilises group exercises and focused discussion, giving trainees the opportunity to share ideas and experiences.

What does the course cover?

Objectives of the needs assessment Terms of reference Planning assessment activities Information collation and report writing Data collection techniques - how they work, when to use them, and the meaningfulness of the data they produce Analytical frameworks that determine the focus of the assessment, the way assessment information translates into programme response and helps establish indicators for measuring progress, impact and relevance Data collection methodologies and analytical frameworks that are most appropriate to each sector Links between sectors Sector-specific benchmarks, especially Sphere Standards

By the end of the course participants will be able to: Design and plan an effective needs assessment employing tools appropriate for the approach Analyse assessment data to effectively report on beneficiaries’ needs and capacities Analyse cross-cutting and sector specific issues that impact on emergency needs assessments Demonstrate an understanding of the humanitarian context and underlying principles Describe the importance of using a participatory approach throughout the assessment cycle Demonstrate an understanding of the key skills, personal attributes and competencies required by an emergency needs assessor

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Proposal and Report Writing It is essential for organisations to have the capacity to design, write, and deliver high quality project proposals and reports. This course will focus on the aspects that make proposals effective and successful, will introduce participants to best practices in proposal writing, and help them to develop the knowledge and skills needed to improve their efficacy in writing, presenting, and defending proposals. It will also cover report writing and will equip participants with the skills and techniques needed to write clear and engaging reports.

What does the course cover?

Elements of proposals and reports: structure and components Tools for planning and preparation Formal and informal reporting Identifying proposal purpose and understanding donor requirements Writing skills, including language, layout, format, structure, flow, and finishing Common mistakes and best practices

List the components of a proposal and organise them in a logical flow Explain what makes proposals effective Use tools, such as the logical framework, to design proposals with clear logic Adapt proposals to fit donor requirements, preferences, and guidelines Write clear proposals using appropriate language, layout, format, and structure Produce effective reports Identify common problems in reporting Tailor a report to a target audience

© RedR UK

By the end of the course participants will be able to:

© Amy Murrell / RedR UK

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PROJECT CYCLE MANAGEMENT Managing Projects in Emergencies

This course identifies key project management skills required by humanitarian workers and will not only give participants an understanding of project management theories and techniques, but will also equip them with tools and techniques crucial for managing projects successfully in emergency situations.

© Amy Murrell / RedR UK

Managing projects effectively can be challenging, even for experienced managers, and implementing effective responses to complex emergencies requires exceptional project management skills.

The ability to deliver quality outputs on time, even under extreme circumstances, is crucial to any humanitarian response.

What does the course cover?

Project cycle management Project management tools and techniques Financial management Monitoring and evaluation Needs assessments and analysis Logical framework Resource management

By the end of the course participants will be able to: List the stages of the project cycle and issues that may arise Define the purpose and principles of conducting effective assessments Demonstrate how to set project goals and develop logical planning frameworks Identify resource management techniques for the critical stages of an emergency List the financial risks in the critical stages of an emergency and identify their potential impact and how to manage them State the purpose and principles of effective monitoring and evaluation, and create useful reports

Project Management in Development (PMD Pro) PMD Pro 1 is a five-day introduction to project management in a humanitarian and development context. This certified course covers the basic concepts, terminology, and tools of project management used by NGOs and will allow participants to develop an understanding of the principles and methods of project management within the context of international development projects. The course is assessed by a one hour, closed-book multiple choice exam.

What does the course cover?

Projects and the project life cycle including why projects fail Project identification and design including an overview of needs assessment, stakeholder analysis, problem and objective trees and logical frameworks Project initiation Project planning including work breakdown structures, network analysis and GANTT charts Project implementation including RACI and HR plans Project monitoring, evaluation and control including M&E plans, SMART indicators and change plans End of project transition

State the major roles and responsibilities of the project manager throughout the project life cycle State the relationships between the phases and deliverables of the project life cycle State the major sector-specific contextual factors that are unique to the work of project teams in the international development and humanitarian sectors

© Amy Murrell / RedR UK

By the end of the course participants will be able to:

PMD Pro is a three-level certification sequence. RedR is authorised to deliver the full PMD Pro programme. Please contact us if you are interested in all three levels of the certification.

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MANAGEMENT AND LEADERSHIP Leadership This course is designed to improve the leadership skills of humanitarians who are working in management or coordination roles. It draws on the latest research by authorities such as ALNAP into the skills required to be an effective leader. Sessions combine theory with practical exercises, providing opportunities for participants to develop their skills in a controlled environment.

An on-going case study is used throughout the course enabling trainees to further practise their leadership skills in realistic situations, while considering the challenges faced by senior team members in a humanitarian emergency. The course also offers participants the opportunity to reflect on their personal leadership skills and outline a personal development plan created with supportive peer coaching.

Š Amy Murrell / RedR UK

What does the course cover?

Being a leader in a Humanitarian Emergency Leadership models and humanitarian leadership qualities Power and authority Strategic leadership Relational and communication skills for leadership Principled negotiation Decision making and risk taking Building teams Building leaders Coaching and constructive feedback

By the end of the course participants will be able to: Use a range of culturally sensitive and practical techniques to improve their leadership Explain the leadership process and leadership models and their relevance to their current role Create a personal leadership and development plan to begin a continuous process of learning and personal development Identify their own leadership skills and abilities, and apply them to their working life Reflect upon their own leadership attributes and strengths within the humanitarian context Learn from the leadership capabilities of others Explain the role of a leader in motivating a team and delivering against targets

Managing People in Emergencies

During this course, participants will have the opportunity to explore theories and practices of good management, and will learn how to employ different techniques of communication, negotiation, team building, and conflict management to develop a concrete set of management skills.

Š Ehab Othman for RedR UK

People are the key to any effective humanitarian response. Managing people can be difďŹ cult at the best of times, but during the chaos and stress of a complex humanitarian emergency, the ability to manage people is crucial for the success of any programme.

What does the course cover?

Roles and responsibilities of managers Building and supporting a team Communication and negotiation skills Conflict management Leadership and motivation Performance management

By the end of the course participants will be able to: Describe the role of the manager in humanitarian programmes and what it takes to be an exceptional manager Demonstrate skills and attitudes needed to manage people effectively in emergencies Utilise techniques for building and leading teams and learn ways to gain greater commitment from their team Identify ways to motivate individuals and maximise their potential Improve team performance through effective coaching and feedback Demonstrate how to negotiate to achieve a win-win outcome and how to resolve conflict Identify personal strengths and weaknesses in relation to managing in emergencies and draw up action points for further learning and development to improve their management style

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Distance Management Managing people can be a challenge for any organisation. In the relief and development sector there is often the additional challenge of managing teams remotely, while still engaging and valuing staff that are working in stressful and chaotic environments.

Effective distance management is essential for the success of any humanitarian response – it’s 90% about the people issues, and 10% about the new technology.

What does the course cover?

Define the concept of distance management Describe methods of building trust between remote teams Identify roles, responsibilities, and relationships in teams working remotely Methods for establishing strong working relationships How to demonstrate accountability and measure performance

By the end of the course participants will be able to:

© Amy Murrell / RedR UK

Understand the challenges facing remote managers Apply management theory to distance management Know how to establish communication protocols in a remote management environment Learn techniques for overcoming distance management challenges and how to put them into practice

© Amy Murrell / RedR UK

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HR/MANAGERS: STAFF WELFARE & TEAM BUILDING Management of Staff Welfare and Critical Incidents

Through interactive and participatory learning this course will provide participants with the important knowledge and skills of how to support staff before and after critical incidents occur.

© RedR UK

Humanitarian work is inherently stressful with staff often impacted by critical incidents.

Research has shown if staff members are provided with stress management skills and support after critical incidents, their well-being is significantly improved both in the short and long terms. With critical incidents occurring frequently, humanitarian organisations need to respond effectively to staff members and create supportive working environments.

What does the course cover?

Stress and its effect on staff and work environments Positive coping strategies Peer support in the workplace Managers role in monitoring and supporting stressed staff Communication and active listening Role and impact of critical incidents on staff well-being and functioning Psychological first aid/de-escalation Techniques of peer support in the workplace after critical incidents 'Good practice' in managing stress for humanitarian workers Self-care

By the end of the course participants will be able to: Recognise stress and its impacts on staff and work environments Apply techniques of peer support in the workplace after critical incidents Monitor staff stress levels and support them as a manager Practice good communication and active listening Apply positive coping strategies Apply stress management skills for humanitarian workers Practise self-care

Team Building in Humanitarian Settings Teamwork and collaboration are important characteristics of well-functioning, supportive work environments. It is often up to management-level staff to foster this sense of camaraderie and team spirit so it is crucial they understand strategies for team development.

Participants will leave the course with the knowledge and practical skills to improve team dynamics in the workplace and assist team members to work hand-in-hand.

What does the course cover?

Team dynamics Leadership skills and strategies Team development methods and approaches Developing and implementing team-building exercises Staff-care and self-care programmes Workplace communication and conflict resolution strategies

By the end of the course participants will be able to:

Š Amy Murrell / RedR UK

Describe the stages of team development Provide leadership and build effective teams in the workplaces Understand the dynamics of communication and conflict resolution in teams Provide practical exercises in the workplace to motivate teams Implement stress reduction and self-care programmes

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SAFETY AND SECURITY Security Management

This intensive course will enable participants to identify the key requirements for managing security in complex emergencies and conflict zones by practicing essential techniques in risk management, security assessment, and crisis response. The course draws on field case studies, the current humanitarian environment, and the security management practices used by humanitarian bodies internationally.

© GMB Akash

Given the insecure and often rapidly changing environments in which humanitarians work, safety and security management is of the utmost importance.

What does the course cover?

Environment scanning Threat, vulnerability, and risk assessment Application of risk standards and models Incident response, analysis, reporting, and information management Security strategies, policy, and planning Skills and resources required to implement a security plan Crisis management Operational continuity Team management through security programming Psycho-social support

By the end of the course participants will be able to: Demonstrate a comprehensive understanding of key security management skills and their use in relation to setting and achieving programme goals when managing humanitarian emergencies Work effectively in reviewing and enhancing security management practice and procedures in the field Evaluate personal performance and that of others in relation to security in emergencies Communicate effectively to different audiences in the field of humanitarian practice using appropriate media

Personal Safety and Security for Humanitarians This is an intensive, dynamic course where participants will discuss, learn, and apply approaches and measures to improve their personal security when living and working in insecure environments. The course has been designed speciďŹ cally from an NGO perspective to provide the most relevant and challenging training for NGO workers.

Essential theory learned in the classroom will immediately be put into practice in real-life simulation exercises, putting participants into stressful circumstances and helping to prepare them for the worst case-scenario. The course will introduce a variety of measures to help reduce the likelihood of security-related incidents taking place, and enable trainees to respond appropriately to situations that could compromise the safety of them and their colleagues.

What does the course cover?

Context assessment Threat and vulnerability Personal communication Stress management Vehicles and travel security Abduction Surviving hostile environments Assessing risk

Key issues including roadblocks, abduction, weapons, mines, and crossďŹ re Developing security strategies Security planning Coping with sexual violence Evacuation planning and procedures Detention and kidnap

By the end of the course participants will be able to: Explain the importance of understanding their role and the security environment Undertake a context analysis and a personal risk assessment Demonstrate immediate responses to hostile environments Effectively contribute to a security planning process Describe measures to reduce personal and team vulnerability to a range of threats Explain the importance of cultural awareness and sensitivity, team working, interpersonal communications and how diversity impacts on security Demonstrate immediate responses to threats in the operating environment

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Crisis Management The nature of humanitarian work and complex emergencies makes it essential for managers to be prepared for and able to deploy quick, effective, and comprehensive responses to crisis situations. This workshop is intended to familiarise middle and senior level humanitarian aid workers with the theoretical and practical aspects of crisis management, provide a framework to enable them to respond to crises as a team, and effectively manage incidents affecting their organisations.

Š Sari Omar for RedR UK

What does the course cover?

Crisis situations and incidents Management techniques in crises Decision-making Strategic response Leadership Roles and responsibilities of different actors during crisis

By the end of the course participants will be able to:

Š CalAid

Reflect on and adapt their crisis management (CM) concepts Review and develop an effective Crisis Management Team (CMT) in their organisations Identify the importance, roles, functions, and coordination of the CMT Apply practical approaches and tools for CM to track incidents and manage actions Have a better understanding of stress levels experienced in a real disaster

Information Security Awareness As the world becomes more connected, online security is becoming an increasingly larger issue. Smartphones are now just as vulnerable as PCs and laptops to technical attacks, and targeted incidents with key personnel are on the rise.

This course will examine the everyday uses of online technology, such as social media and Wi-Fi networks, and give practical tips on how to secure your use of the Internet.

What does the course cover?

This course will give participants an understanding of best practices to follow online to keep secure, and some key indicators to be attentive to as an individual or organisation.

Understand why their organisation or personal devices could be targeted by hackers or other malicious people Use social media safely, protect their privacy Avoid information leakage through social engineering channels Identify possible phishing message attempts Use secure password practices with online services Understand the need for secure data transfer and encryption Determine the correct steps to react quickly if an incident occurs Apply safe practices when using removable media Understand why to install up-to-date antivirus and ďŹ rewall software Identify secure practices for using public and private Wi-Fi connections

Š Maria de la Guardia / RedR UK

By the end of the course participants will be able to:

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Humanitarian organisations often operate in insecure and changing environments, which make safety and security key concerns for the smooth operation of humanitarian programmes.This work shop will equip managers with the understanding and relevant tools needed to ensure that good security management supports good programme management.

Through dynamic and interactive learning activities, the sessions will explore safety practice and how to integrate security management into organisational operations and every stage of project cycle management.

What does the course cover?

Safety and Security Management Framework (SMF) Analysis tools Strategic responses to the threats Security Plans Internal and external dynamics Integrating safety into an organisation

By the end of the course participants will be able to: Explain a systematic approach to safety management Conduct an analysis of threats, trends, incidents, and risk Review safety practices and procedures Describe & plan enhanced collaboration between agencies Describe main elements of incident reporting and management Describe main areas of site assessments for ofďŹ ce, compound, and ďŹ eld operations

Š Firas Maree / RedR UK

Management of Staff Safety and Security

Trauma First Aid Working in uncertain and sometimes dangerous or hostile environments requires humanitarian workers to have many tools at their disposal to keep themselves and their colleagues safe.

Knowing how to employ first aid, particularly in the field, is one such skill that can help minimise the damage done by incidents encountered in instable work environments.

This course teaches a pragmatic understanding of the Emergency Medical Services (EMS) and is designed to equip participants with practical skills in Emergency Patient Care with an emphasis on the safety and well-being of the responder.

What does the course cover?

Incident management Patient assessment Unconscious patient management Treatment of wounds Treatments of injuries to bones & burn emergencies Transport of patient (moving & lifting techniques)

By the end of the course participants will be able to:

© Amy Murrell / RedR UK

Recognise risks factors associated with Incident and Patient Management Understanding of Basic Life Support (BLS) procedures Confidently initiate rapid patient assessment & emergency care Demonstrate the ability to respond safely and appropriately to trauma causing incidents Demonstrate the ability to activate the EMS system

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FACILITATION Training of Trainers for the Humanitarian Sector Trainers in the humanitarian sector ensure aid workers are equipped with the skills and knowledge required to deliver successful humanitarian programmes. By passing on their wisdom and experiences through effective training techniques, humanitarians can extend the impact of their work to future projects and generations.

This intensive course combines theory and practice to help participants understand the fundamentals of training and facilitation, and develop competencies to increase their efďŹ ciency as trainers.

Š RedR UK

What does the course cover?

Adult learning and the training cycle Learning needs analysis Writing training objectives Identifying key learning points Humanitarian context for trainers Training and facilitation techniques Providing feedback and coaching

By the end of the course participants will be able to: State the principles of adult learning and apply them to design and run a training course List the stages of the training cycle and the key activities that need to happen at each stage Adopt a learner-centred approach when designing and delivering training Write aims and objectives for training sessions and courses Demonstrate a range of training skills and techniques

Describe the role of a facilitator and ways to work creatively and constructively with groups Select appropriate activities, materials, and resources for training people in humanitarian work Devise tools and techniques for assessing training needs and for evaluating training

© Maria de la Guardia / RedR UK

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TECHNICAL AND SPECIALISED TRAININGS Camp Management This course brings together the combined skills of RedR UK and the Norwegian Refugee Council (NRC) to offer Camp Management training. The technical content has been designed by NRC, and is brought to life with RedR teaching methodologies. The Camp Management course is classroom based but field-influenced, and applicable for a variety of camp scenarios. The approaches, resources and tools introduced in the course can be used in planned camps, self-settled camps and/or collective centres and throughout a camp’s life cycle.

The course will enable participants to develop practical knowledge of international principles and standards. They will also gain competence in using camp management guidelines and tools. In line with the latest developments and approaches in Camp Coordination and Camp Management (CCCM), the course will prepare trainees to contribute to, and participate, in effective settlement responses in complex displacement settings.

What does the course cover?

© Ehab Othman for RedR UK

Introduction to the management of these complex displacement settings Introduction to humanitarian reform and the Camp Coordination and Camp Management (CCCM) cluster Roles and responsibilities Protection Safety and security Participation and community involvement Coordination in a camp management response Information management in a camp response Standards and settlement design Care and maintenance Camp closure and durable solutions

By the end of the course participants will be able to: DeďŹ ne camp management in relation to key international protection and assistance principles and approaches, and understand how to mainstream humanitarian crosscutting issues into a camp/collective centre response

Appreciate camp management linkages to international technical and legal standards, the Humanitarian Reform, and the cluster approach Identify roles and responsibilities in a camp/collective centre response Practice camp management tools related to coordination, data collection/information management, participation, and community involvement, monitoring of assistance and protection activities, and care and maintenance in a camp/collective centre setting Identify the three phases of the Camp Life Cycle and understand how durable solutions relate to this cycle

Š Amy Murrell / RedR UK

Recognise how safety and security planning, risk assessments (on-going situational analysis) and comprehensive operational practices relate to the overall protection of camp/ collective centre residents and camp management actors operating at the ďŹ eld-level

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Field Logistics in Emergencies

© A Branthwaite / UNHCR

Logistics activities account for a very large proportion of the costs involved in a disaster relief operation. Logisticians explore ways of minimising costs while maximising the impact of aid to ensure effective humanitarian response. This course aims to help participants develop the competencies needed to manage field logistics in a humanitarian context. It is a highly participatory course, with group exercises and theory based sessions.

What does the course cover?

Logistics and the emergency environment Logistics needs assessments Humanitarian supply chain management Warehousing, inventory control, and asset management Transportation, distribution, and fleet management Power generation Security risk management, security strategies, and risk, threat, and vulnerability Communication and technology Staff and financial management

By the end of the course participants will be able to: Describe the role and responsibilities of a logistician in a humanitarian programme Identify key procedures and documentation required to establish effective and accountable logistics services and infrastructure Identify the key principles and components of humanitarian supply chain management and procurement Plan an effective process for warehousing, inventory control, and distribution of commodities to beneficiaries Plan and manage an effective asset management process Define the principles of fleet and vehicle management Explain the basic principles, advantage, and limitations of key radio and satellite communication systems and describe how these are managed in the field Identify key human resources issues facing a logistician in recruiting and managing a logistics team Describe the basic principles of financial administration, budgeting, and cost control in accordance with donor regulations

Information Management and Analysis

Improved assessment of impacts and responses through better data collection and management, contributes to a more complete database on crisis, conflict, and post-conflict situations, leading to better risk assessment and targeting of prevention and preparedness activities.

© Amy Murrell / RedR UK

Timely and accurate information is recognised as integral to quick response in both natural disasters and complex emergencies. An organisation’s ability to collect, analyse, disseminate, and act on key information is fundamental to effective response.

What does the course cover?

Introduction to information management and coordination Coordinated needs assessments Mobile data collection Data preparation and MS Excel Data visualisation using MS Power BI Geographical Information Systems

By the end of the course participants will be able to: Recognise the main stakeholders involved in the planning of an emergency response Recognise the five stages of the programme cycle when responding to a crisis Define the roles and functions of information management and coordination in an emergency Demonstrate how to collect and store information for response monitoring Implement a data analysis plan to outline information needs, questions, data sources, analysis, and visualisations Acquire technical skills in specific programmes such as Power BI, Kobo and GIS

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Driver Safety Road Traffic Accidents (RTA) within humanitarian organisations have been posing serious threats to the safety and security of aid workers, which are in turn restricting programme continuity and affecting the image of organisations themselves. This course covers the basic safety standards drivers need to adopt, and specially focuses on safe driving techniques.

What does the course cover?

Traffic rules and regulations Personal security for drivers Travel and driver security Road-trip planning Acceleration, breaking and steering techniques

Full break and avoidance manoeuvre Reversing & turning techniques Vehicle ambush manoeuvres Single car/convoy

By the end of the course participants will be able to:

© Solidarités International

Develop different strategies to avoid and minimise the security incident impact Enlist driver roles and responsibilities Demonstrate emergency communication Recognise and apply passive and active vehicle safety systems Demonstrate standardised procedures in hostile environments Enhance their driving skills through practical demonstration Demonstrate first aid skills and knowledge in emergency situations

Off Road Driver Training

This course can make a real difference to an organisation’s budget and, more importantly, staff safety. Driving vehicles, particularly 4x4s, on unsealed roads is a skill. This training will provide participants with comprehensive knowledge of how a 4x4 works so that they can drive it safely in difficult conditions, keeping the driver and passengers safe.

© Solidarités International

Driving a 4WD vehicle effectively requires specific skills and techniques. Incorrect use of an off-road vehicle can increase an organisation’s maintenance costs considerably and, under certain road conditions, be life-threatening.

What does the course cover?

Rules of the road Driving exercises (including cornering/manoeuvring, braking, roll-over prevention, lane changing) 4WD systems and vehicle capability Vehicle inspections Low versus high range use Off-road driving exercises in 4L Hazard perception and defensive driving Basic car maintenance

By the end of the course participants will be aware of: Different 4WD systems, understanding vehicle capability and correctly engaging and disengaging 4WD How to perform vehicle inspections and car maintenance 4WD low range use and when to apply it How to practice off-road driving in 4L Understanding defensive driving (accident avoidance) “Situation-specific” hazard-awareness drills When and how to apply different driving techniques

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Shelter in Urban Emergencies An urban emergency is more complex than most rural or camp-focused emergencies. The kind of response required is greatly affected by the type of disaster and the different urban environments. It is crucial for effective urban disaster response to build strong relationships with national and municipal authorities, private sector service suppliers, and to work within existing governance and long term plans for the cities.

This course has been developed with the support and guidance of experienced Shelter practitioners from leading humanitarian agencies. It will help Shelter humanitarians to explore and develop the necessary skills and knowledge to work effectively in the early stages of an urban emergency.

© Ehab Othman for RedR UK

What does the course cover?

Stakeholder analysis Defining and targeting effected populations Coordination - an integrated approach Standards and guidelines Multi sector assessments Structural/damage assessments Market Assessments Cash programming Housing, land, and property (HLP) issues Reconstruction and recovery Technical shelter solutions

By the end of the course participants will be able to: Describe the differing contexts in urban disasters, and how the type of disaster will affect the response Explain the roles of and need for partnerships with a range of significant stakeholders in urban emergencies and the benefits of a coordinated response Describe how effected populations in urban areas respond to disasters Describe the tools available for carrying out multisector and market assessments, and structural and damage assessment processes Describe implementation strategies for responding to urban disasters, including cash programming Explain the key HLP issues impacting shelter in an urban context and how the response affects long-term reconstruction and recovery

Training for Volunteers and Managing Volunteers During humanitarian crises, volunteers can be a vital part of a response support structure.

Within camps and in host community environments, INGOs, NGOs, and CBOs often use refugee volunteers (paid and unpaid) to assist with programme implementation (e.g. WASH community mobilisers) or conduct surveys for need identification (e.g. winterisation).

Volunteers, even when directly affected by the crisis, are often in a position to help other vulnerable people in their communities, and can benefit from capacity building skills.

Improving the skills of the volunteers not only expands their individual capacities, but can also improve the results of their work and positively impact other beneficiaries in the camps or host communities.

In addition, NGO staff who work with volunteers can benefit from improving their management skills when working with volunteers. Ensuring that volunteers are clear on their role, understand the purpose of their efforts, and how they fit into the wider humanitarian effort, in addition to managing staff welfare and self-care, can help improve the outputs and outcomes of an organisation’s overall efforts.

What does the course cover?

For the direct volunteer training (as applicable):

For the volunteer management training:

Basics of humanitarian principles Effective communication including crisis communication and de-escalation techniques Data collection Working with individuals with special needs Working with children Basic first-aid

How to organise a volunteer programme and select volunteers Leading and mentoring volunteers Monitoring and evaluation of volunteer programme Staff wellbeing and stress management Basic first-aid

By the end of the course participants will be able to: Volunteer participants will understand their place in the organisation and have the skills and information necessary to fulfil their roles effectively.

Staff managing volunteers will have the knowledge needed to ensure that volunteer programmes are well managed, projects are implemented effectively, and understand the need for volunteers to gain skills that will build their capacity and improve their livelihood prospects. www.redr.org.uk 40

WASH in Emergencies Providing access to safe water and sanitation is a fundamental human right and is essential to any humanitarian response. Water and sanitation programming, alongside hygiene promotion, is key to reducing deaths from water-related diseases in emergency contexts.

This highly participatory course, with group exercises and theory based sessions, provides an overview of WASH in emergencies, identifying key issues, and training participants on key technical skills.

Š Sari Omar for RedR UK

What does the course cover?

The role of WASH Global and institutional standards How to identify emergency water supply sources How to conduct water quality tests and treatments How to determine sanitation and excreta disposal options in different environments Principles of disease surveillance and prevention Community engagement and communication

By the end of the course participants will be able to: Describe the role of WASH within the wider emergency response context List the minimum global and institutional standards for WASH Identify and evaluate potential emergency water supply sources Conduct tests to determine the quality of water and be able to describe or demonstrate both bulk and household level water treatment techniques Identify appropriate short and medium term options for sanitation and excreta disposal in a range of environments, including those with high water tables, or flooded areas

Explain the key considerations to be taken when designing a cholera outbreak response and the principles of disease surveillance and prevention Explain the importance of hygiene promotion to WASH programming and demonstrate community engagement techniques Recognise the key design features and speciďŹ cations for boreholes and evaluate the performance of drilling contractors

© Amy Murrell / RedR UK

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LONG -TERM & BLENDED LEARNING PROGRAMMES Context Programme Context is a staff development initiative developed by the START Network and implemented

by RedR in the MENA region.

The intensive programme provides high-quality participatory capacity building that is designed to help humanitarian organisations and their staff develop core humanitarian competencies and leadership skills to improve the quality of emergency response. Context focuses speciďŹ cally on strengthening the capacities of existing staff at a national level.

Learning Methods: The format of both learning programmes encourages participants to set targets and reflect on their progress while ‘on the job’, as part of a coherent and high-quality staff development programme. Learning methods include: Face-to-face workshops Coaching Practical course work Learning on the job

Self-directed learning Group work Learning project (and implementation)

Throughout the programme, staff members are actively supported by their organisation and line manager, and encouraged to take ownership of their learning process. The programme offers a unique opportunity to share best practice and establish a common, high quality learning experience for humanitarian staff in different parts of the world.

Context: Management and Leadership Skills This is a nine-month inter-organisation programme providing continued professional development to national agency middle and senior level management staff, in their current roles. The programme examines key aspects of management and leadership in emergency situations, including implementing effective humanitarian response, inter-agency collaboration, communication skills, leadership skills, and professional development.

Context: Humanitarian Core Skills Development This is a six-month inter-organisation programme providing on-going professional development to national agency staff in their current roles. It provides an introduction to the key concepts and skills of humanitarian programming. This includes the humanitarian system, standards and principles, programme delivery skills, self- management, collaboration and professional development.

© Ehab Othman for RedR UK

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NGO in a Box RedR and partners have developed “Non-profit Organisation Management and Best Practices” (also known as – NGO in a Box), a short to medium term learning programme focused on building the capacity of organisations responding to humanitarian crises across the region.

This course is aimed specifically at management staff and leaders from local national NGOs/CBOs, and will equip participants with the knowledge needed to better serve their communities and beneficiaries, as well as demonstrate to international donors and INGOs that they are viable partners who qualify for support.

The NGO in a Box programme is held over three months. Participants can apply to the programme by outlining their organisational focus, describing their internal controls/ processes, and their overall strategy.

© RedR UK

Once selected, the first week is mandatory. A full five-day programme will address the Core Humanitarian Standards and the basics of organisational structure, including: Legal and compliance topics Financial best practice, budgeting, and audits Programme design and development Proposals, report writing, and MEAL Fundraising and grant mechanics Identifying donors and partners Humanitarian ecosystem, and communications and outreach Leadership and management Developing internal processes and procedures Building a strategy

© Amy Murrell / RedR UK

Participants will be required to develop a Learning Project identifying the areas where they need improvement, and the goals they would like to achieve at the end of the three-month programme.

Over the subsequent 11 weeks, various workshops will be offered covering technical areas such as: WASH Shelter Education Economic Growth and Livelihoods Health Agriculture/Food Security Democracy and Governance Protection/Gender Logistics Security/Crisis Environments Participants will be required to attend at least one technical workshop (the theme that matches the primary purpose of their organisation) and are welcome to attend as many as needed.

Š RedR UK

In addition to the face-to-face sessions the programme also includes an e-learning platform, buddy groups, and coaching, which will allow participants, trainers, and RedR to continue to collaborate post-training and once the learning programme ends.

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