sample Hotel directory by The Orangery Tearoom & Patisserie

WELCOME

Dear Guest, Welcome to The Palace Boutique Hotel Bahrain! We are delighted that you have chosen to stay with us and will make every effort to ensure you receive an attentive and professional service to make your stay memorable. During your stay, we invite you to discover a range of facilities, from distinctive dining options in our restaurants and pub or relaxing by the pool side. We also encourage you to take few minutes from your time and go throughthe directory of service where you may ﬁnd useful information about the hotel. Should you have any other request, please do not hesitate to contact myself or any member of our team. Once again, we hope that you will have a pleasant stay with The Palace Boutique Hotel. Best regards,

Susy Massetti Operations Manager

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

IN YOUR ROOM

TELEPHONE

Please refer to your telephone for instructions.

TELEVISION

Each guest room is equipped with “ LDC televison feautring an extensive list of TV and audio channels. Please refer to the Channel Guide section on your TV screen.

WAKE UP CALL KEYS

You may leave your desired wake - up time with Guest Relations or you may set an alarm using the alarm clock unit on your bedside.

For safety and convenience. We recommend that you keep your room key with you at all times during your stay. Should you lose your key please inform the Guest Relations immediately. A new key will not be issued to you. We recommend you do not leave your key in your room, in the door or give your key to others.

MESSAGES

To retrieve your messages, please press message button on your set.

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

IN YOUR ROOM

LAUNDRY AND DRY CLEANING

Laundry service is available ۲٥ hours a day, ۷ days a week. Laundry bags and forms are located in the wardrobe.

MINI BAR

Your Mini Bar is stocked with a variety of drinks and snacks. The Mini Bar is replenished daily and charges are added to your account. For additional requirements, please contact Guest Relations.

QIBLA

The Qibla direction can be found in the bed side drawer.

SAFEBOX

A safe box is located on your wardrobe for your convenience. Please note that the hotel management accepts no liability for any belongings left in your room.

EMERGENCY

For any emergency, contact our Guest Relations Team. You may dial _______________.

EXTRA BED

Extra bed is available at additional cost. For further assistance contact our Guest Relations Team.

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

IN YOUR ROOM

INTERNET

Laundry service is available ۲٥ hours a day, ۷ days a week. Laundry bags and forms are located in the wardrobe.

IRONING BOARD

For your convenience, an iron and ironing board can be found in your wardrobe.

ADAPTORS

CIGARETTES DO NOT DISTURB

Rooms are equipped with a universal adaptor. The local voltage is ۲۲۰ volts. Additional adaptors and transformers are available via Housekeeping. Please contact Room Service.

If you desire to have some privacy, please put the do not disturb signage at your door. If you wish to have your calls held, please notify the Guest Relations to take messages.

LIMOUSINE

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

TELEPHONE SERVICES LOCAL CALLS

To call please dial ۹ then the local telephone number

INTERNATIONAL CALLS

Please dial wait for the dial tone. Dial followed by the country code, the area code and the telephone number. The charge is calculated on a mimimum duration of _ minute. Please refer to the International Dialing Codes within this section.

VOICE MAIL

XXXXXX

RELIGIOUS SERVICES

For locations and time of religious service, please contact the Guest Relations.

ROOM RESERVATION

For your return and onwards reservations and bookings , please call the Guest Relations.

SHOE SHINE

The hotels offers a complimentary shoe service. Please place your shoes on the shoe tray, which can be found in your wardrobe and place it outside your room. Service will be given between ___ am to __pm.

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

IN YOUR ROOM

SMOKING

Smoking is not permitted in the rooms only in designated areas.

TAXI

Metered taxis are available in front of the hotel. The Guest Relations team will be happy to assist you.

WHEEL CHAIRS

TURNDOWN SERVICE

Should you require turndown service, please call the Guest Relations.

BANKING/ CURRENCY EXCHANGE

For exchange rates and information about transactions, please Guest Relations for assistance.

BABY SITTER

Experienced babysitter can be arranged through our Guest Relations. We require ۲٥ in advance.

CHECK-OUT TIME

Check out time is ۱۲ noon. For further information, please press the ______________.

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

IN YOUR ROOM

DOCTOR OR DENTIST

For medical care, please contact the Guest Relations.

EVENTS

Please contact our Food & Beverage for all your private functions or special occassion needs.

HEALTH CLUB

The Health Club is located on the ground ﬂoor of the hotel. From the reception area turn right, you will see a small passage in the hall opposite Pologastropub.

MASSAGE

XXXX

SWIMMING POOL

The pool is open daily from ٦am to ٦pm.

ICE

Please dial Room Service to deliver the Ice bucket.

HOTEL WATER

Tap water is generally safe to drink.

WEEKLY HOLIDAY

Friday is Islamic holy day and designated as he weekly holiday.

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

RESTAURANT OUTLETS

POLOGASTROPUB

Polo brings this popular western concept to Bahrain for the first time. Taking all the charm and warmth of a local pub yet serving dishes that would not be out of place in a fine dining restaurant. Traditional pub fare served with the finest ingredients and still being a great venue for a drink with friends or to watch live sports. A pub like no other.

OPENING HOURS

Open 2 noon to 2 am every day.

THE GALLERY

Hotel guest can enjoy our International breakfast offering. Why not start the day with a cup of coffee and sunshine on the terrace? With free Wi - Fi access, The Gallery is also also the ideal location to enjoy freshly brewed tea or coffee and surf the net at anytime of the day.

ROOM SERVICE

A simple call to Room Service. Open 24 hours. Rich new menu feautring speciality outlets.

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

RESTAURANT OUTLETS MASSO

A ﬁne dining experience based around the philosophy of the Mediterranean way of life; relaxed and friendly, yet passionate and entertaining. Executive Chef Susy uses the ﬁnest home grown organic ingredients to create sublime dishes perfect for sharing with family and friends. This is not merely a restaurant. It’s a way of life. Winner of the 2012 and 2013 Time Out Bahrain award for Best European Restaurant and Wine Spectator Restaurant Award 2016.

OPENING HOURS

Open from 12 noon till 3pm and from 7pm till 11pm Brunched served every Friday and Saturday 12 pm till 4pm Closed for lunch on Sundays.

THE ORANGERY

The Orangery is an elegant tea room and patisserie all- day dining restaurant which is located on the grounds of the Palace Boutique Hotel. Our focus is on the traditional English tea room era, offering an a la carte menu with a strong influence of the Middle East. The restaurant sists on beautiful landscaped gardens offering a touch of timeless elegance in a warm yet refined ambiance. The Orangery also has a retail outlet at the front of the building offering magnificently designed cakes, breads and pastries.

OPENING HOURS

9 am to 11 pm Everyday Breakfast served from 9 am to 1 pm Lunch served from 12 noon to 1pm

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

IN THE CITY

AL FATEH MOSQUE

BAHRAIN INTERNATIONAL CIRCUT

KHAMIS MOSQUE

One of the world’s biggest mosques and by far the most prominent in Bahrain. ۷,۰۰۰ worshippers can pack into this landmark building near Juffair at anytime. Although, during prayer times the mosque is closed to non-Muslims at other times of the day Al Faten is open to tourists. While Gulf Air did it’s best to put Bahrain on the map in the latter half of the twentieth century. It was the Bahrain International Circuit’s turn from ۲۰۰٤. The host of the Bahrain Grand Prix. The island’s biggest sporting event around ٦۰۰ million people watch Formula One driver’s battle it out on the track.

A testament to the rapidity of the uptake of the Muslim faith on the island Al Khamis Mosque is believed to have first been constructed around the year ٦۹۲ (though some dispute this and put the year somewhere in the ۱۰th century) making it one of th eoldest relics of Islam in the region. Although the structure was modified in subsequent centuries the site is adorned with Kufic script and some faded murals and its one of the highlights of Islamic history in the Gulf.

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

SAFETY & SECURITY

STAY CALM AND DO NOT PANIC

As soon as emergency situation is discovered the Emergency Response Team is also notiﬁed . They will carry out their duties by responding to the scene of the alarm and if necessary assisting guest in evacuation. The information and recommendation contained in this booklet have have compiled from sources deemed to be reliable and to present the best current opinion on the subject. There is no guarantee, warranty or representation as to the absolute correctness or sufﬁciency of any contained herein. It must not be assumed that all acceptable safety measure are contained in this publication, or that other additional measures may not be required under particular or exceptional conditions or circumtances

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

FAST SERVICE

Our Fast Service is available to you around the clock and will be able to assist you with all you need during your stay with us. Fast Service will be pleased to assists you with the following:

• • • • • • • • • •

HOUSEKEEPING

MANAGER ON DUTY

Adaptors Laundry Service Extra Beds Bed Boards Maid Service Hair Dryers Billing Inquries Pillows Cushions Essence Oil

• • • • • • • • • •

Dress Rails Valet Service Dry Cleaning Baby Cribs Lost And Found Blankets Maintenance Pressing Service Hangers Laundry bags and more...

For special items such as baby cribs, rollaway beds, pillows, adaptors or other requirements please contact Fast Service

The Manager on Duty is at your disposal for information and assistance.

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh

IN THE CITY

P.O. Box 10289 Manama, Kingdom of Bahrain ● Telephone 1772 5000 Fax 17729502 ● Email: reservations@thepalace.com.bh ● Website: www.thepalace.com.bh