THE B.C./ALBERTA EDITION
Volume 20 No. 1
CANADIAN PROPERTY MANAGEMENT MAGAZINE
April 2012
focusing on Growth By cheryl mah
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roperty management offers diverse opportunities and is essentially a people business — the two main reasons why Chris Hawley still enjoys the field after 30 years. “I really enjoy the people aspect — mentoring staff as well as addressing tenant needs,” says the 52-year-old vice president of property management at Westcorp Properties. “Property management boils down to dealing with people’s issues. They present their problems and we solve their problems.” Growing up in Toronto, Hawley was introduced to the building industry and real estate business by his father, a general contractor. “My father owned his own construction company that was involved primarily in building schools so weekends we travelled around and visited sites where construction was ongoing as a family and checked up on them,” recalls Hawley, the middle child of five boys. After graduating with a BA in Economics from McMaster University in 1981, he joined the family business for about five years. He then worked as senior THE B.C./ALBERTA EDITION
property manager with Canada Trust in their real estate division (Truscan), managing their Toronto and Ottawa portfolio. In Ottawa, he managed and revitalized the World Exchange Plaza. “It was a brand new Class A building in the downtown core and I was brought in to stabilize the property because it had run into difficulties primarily with the retail component,” says Hawley. When Oxford Development Group assumed all of Truscan’s management services in 1994, he oversaw their commercial portfolio in Ottawa as general manager. In 2000, Hawley joined Realstar Management Group, managing their residential portfolio in Toronto and Calgary. Prior to joining Westcorp, he was vice president of rental operations for Greenwin Property Management in Toronto. He was responsible for a portfolio that consisted of residential properties in Ontario, Quebec and Halifax. “I was recruited by Westcorp in March 2011. They needed someone with experience in both residential and commercial and I fit the bill,” says Hawley. “I actually wasn’t sure about relocating out West but I 1
met with the owner Phil Milroy and frankly I wanted to work for him. He is a consummate entrepreneur and makes things happen. I wanted to be a part of that.” Headquartered in Edmonton with satellite offices in Calgary and Kelowna, Westcorp is a multi-disciplined real estate investment company. It offers a diverse range of services including acquisitions, development, residential and commercial property management, and hotel management. The company manages all of its own properties and focuses on developing a long-term income-producing portfolio. Responsible for day to day operations, Hawley oversees a portfolio comprising approximately 600,000 square feet of retail, office and light industrial space as well as 3,000 residential units primarily located in Edmonton, Calgary and Kelowna. The company also owns a number of parking facilities with about 1,200 parking spaces. “Right now residential is doing great. We’re seeing vacancy rates less than one per cent on average and we’re proud of that,” says Hawley, who has a team of 50. “Commercial on the other hand is challenging.” April 2012