/ expert Q+A /
TECHNOLOGY, WORKERS, AND BSCS: BRIDGING THE GAP Hallmark Housekeeping Services SVP Chris King discusses how technology can help ease the labour burden — as part of a multifaceted approach by Tom Nightingale
I
n what you might call the early post-pandemic days, the janitorial industry finds itself in a tough position when it comes to staffing. While the public recognition of the importance of the roles played by cleaning and sanitation staff has undoubtedly increased since the start of 2020, the problem has quickly become getting these staff on board. At the 2022 REMI Show and ISSA Show Canada in Toronto in June, a panel of building service contractor (BSC) and property management (PM) executives discussed the issue of attracting workers as part of a wider discussion on where the industry goes from here. You can read the summary of that session on page 26. We also dived a little deeper into the BSC side of things with one of those panelists, Hallmark Housekeeping Services Senior VP Chris King. With King, we discussed how the industry’s evolving technology can help ease the burden on over-stretched workers amid a labour crunch, as well as key ways that BSCs can look to ensure they are attracting and retaining the talent they need to thrive.
This interview has been edited for length and clarity.
8 / FACILITY CLEANING & MAINTENANCE / SUMMER 2022
CHRIS KING
