LANDLORD BC | Spring 2022

2021 Rental Market Survey

Improving Accessibility

PM 40063056

SPRING 2022

A LOOK AT B.C.’S DIVERSE HOUSING ECOSYSTEM

Professional Development

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THE KEY Office Hours: 8:30 am to 4:30 pm weekdays Vancouver Office: Suite 1210-1095 West Pender Street Vancouver, BC V6E 2M6 Tel: 604.733.9440 Toll Free BC: 1.888.330.6707

David Hutniak Chief Executive Officer

Victoria Office: 830B Pembroke Street Victoria, BC V8T 1H9 Tel: 250.382.6324 Toll Free BC: 1.888.330.6707

Bryan Smith Member Services Representative

Hunter Boucher Director of Operations

Lisa Henderson Member Services Representative

Erin Breier Events & Communications Coordinator

Bianka Cseko Member Services Representative

Monika Sosnowska Marketing & Communications Specialist

Board of Directors Chair Jason Middleton Vice-Chair Michael Drouillard Secretary-Treasurer Derek Townsend Directors Nicolas Denux,Paul Sander, Kim R. Schuss, Jason Fawcett, Claire Immega, Kerri Jackson, Sarah Lui

Cover photo credit: Erin Breier and Monika Sosnowska

The KEY is published by MediaEdge Communications For any advertising/publishing inquiries, please contact: Dan Gnocato, Publisher, dang@mediaedge.ca or t: 604 549 4521 Publication Mailing #40063056 Magazine Coordinator Erin Breier Editor Hunter Boucher, hunterb@landlordbc.ca Editor Monika Sosnowska, monikas@landlordbc.ca Production MediaEdge Communications

CONTENTS 4

CEO’s Message

6

2021 Rental Market Survey Highlights

10

How To Use Google My Business

12

Improving Accessibility

16

A Look at B.C.’s Diverse Housing Ecosystem

20

The Importance of Professional Development

22

LandlordBC 2022 Events Schedule

23

Window Technology And Asbestos

24

Arbitrator’s Desk

25

Hunter’s Hints

27

Associate Members/ Corporate Suppliers Mainland

30

Associate Members/ Corporate Suppliers Vancouver Island

Disclaimer: This publication is designed to provide informative material of interest to readers; the opinions of the authors of the articles do not, however, necessarily represent the opinions of the board of directors. The magazine is distributed on the understanding that it does not constitute legal, accounting or other professional advice. Although the published information is intended to be helpful, neither we nor any other party will assume liability for loss or damage as a result of reliance on this material. Appropriate legal, accounting or other assistance should be sought from a competent professional. Articles cannot be re-printed or reproduced in any form without the sole permission of LandlordBC.

SPRING 2022 | 3

THE KEY

CEO’S MESSAGE David Hutniak, CEO, LandlordBC

HOW SOCIABLE IS LIFE IN MULTI-UNIT RENTAL HOUSING? LandlordBC has been a collaborator and funder with other partners for a project called The Hey Neighbour Collective (HNC), an action and research project since its inception in 2019. It is our view that multi-unit residential housing is in fact a community. In that sense, it is very much incumbent upon, and to the advantage of, the owners and managers of multi-unit rental housing to foster this spirit of community for the purposes of successful tenancies, and to support a strong rental housing ecosystem.

Research is pointing to the ways in which sociability and neighbourliness are important predictors of health, well-being, resilience, and many other values. In communities across Canada, higher density living is growing in popularity due to economic necessity as well as by choice. These trends converge on the importance of enhancing the social qualities of home life in local and community policy and practices.

In 2020-21 HNC undertook a round of resident surveys to assess the state of social connectedness, social isolation, loneliness, and well-being, as well as the impact of COVID-19 on residents.

The surveys were administered to three groups of residents living in housing provided by Catalyst Community Developments Society, Brightside Community Homes Foundation, and Concert Properties. The survey questionnaires differed for each housing provider but included four identical and four similar questions.

Details of the survey design, as well as the results of this survey work from a combined 619 responses received are presented in this report. The target population in the HNC 2020-21 survey were the residents of 47 multi-unit rental buildings (2,857 housing units) in Vancouver, Victoria, Penticton, Richmond, and Coquitlam.

Key Characteristics of Survey Respondents: Most survey respondents (64 per cent) were the only adult in their household or lived in a single-person household. More than half of survey respondents (54 per cent) have lived more than four years in their building or community, while about one in five (18 per cent) had lived there less than one year. 27 per cent reported living there between 1-4 years. 36 per cent of respondents live in rentgeared-to-income units. Among those who do not, a mere 18 per cent pay 30 per cent or less of their income on housing, the affordable housing threshold.

Talking to Neighbours: Half of respondents are willing to get to know their neighbours better, but one quarter are not. Those who have been in their home less than four years had 3.5 times

4 | SPRING 2022

higher odds of being interested in getting to know their neighbours better, compared to respondents who moved in more than four years earlier. While 38 per cent of respondents said they knew one or two of their neighbours well enough to ask for help, an equivalent number (40 per cent) did not. The remaining 22 per cent had more than two people in their network who they could call on for help (Concert only data). Over one-third of respondents (35 per cent) have conversations with neighbours several times per week and 20 per cent have conversations every day. This compares with 8 per cent of respondents who never have conversations with their neighbours Loneliness, Friends and Belonging: About half (51 per cent) of respondents never or hardly ever feel lonely, but 30 per cent of respondents feel lonely often or some of the time. Those who have conversations with their neighbours two to three times per month or less have 2.2 times higher odds of feeling lonely, compared to those who have conversations with their neighbours every day or a few times per week. Nearly half of respondents (45 per cent) report that residents in their building take care of one another, compared to 12 per cent who disagree or strongly disagree with this. Threequarters (74 per cent) of respondents feel a sense of welcome and belonging in their home community; 8 per cent do not. There was no significant relationship between length of time in a dwelling and sense of belonging there. 26 per cent of respondents report having no close friends at all and 16 per cent report having no close relationships that provide a sense of emotional security and well-being. One third (35 per cent) report having one to three close friends and a slightly greater share (39 per cent) have more than three close friends.

Health and wellness: Overall, 44 per cent of respondents reported very good or excellent mental or personal health and wellness.

Meanwhile, 37 per cent said their physical or mental health have declined due to the COVID-19 pandemic. Respondents with more than six close friends have two times higher odds of reporting excellent or very good mental health/general health and wellness compared to those with 0-6 close friends. More than half of respondents (53 per cent) reported being very happy or happy currently, while 11 per cent said they were unhappy or very unhappy. Respondents with fewer than four close friends have 3.6 times higher odds of reporting being very unhappy or unhappy.

Impact of the COVID-19 Pandemic: About one-third (30 per cent) of respondents’ employment was negatively affected by the COVID-19 pandemic. About one-quarter (24 per cent) of respondents reported that they had experienced some form of food insecurity since the onset of the pandemic. Accessing a variety of healthy food was the most frequent food insecurity issue, reported by 31 per cent of respondents.

The majority of respondents (54-75 per cent) perceived no change to their safety (from theft, violence, or from contracting COVID19) as a result of the new social distancing measures put in place due to the COVID-19 pandemic. This is compared to only 15 per cent who reported that their safety from contracting COVID-19 had worsened.

I encourage interested members to read the full report. A digital copy can be obtained by emailing LandlordBC’s marketing and communications specialist, Monika Sosnowska at monikas@landlordbc.ca

Stacey Wilson Vice-President, Client Executive T. 778-374-4125 swilson@bflcanada.ca

THE KEY

2021 RENTAL MARKET SURVEY HIGHLIGHTS

By Eric Bond, Senior Specialist, Market Analysis, CMHC

Canada Mortgage and Housing Corporation (CMHC) contributes to housing market stability by providing information that helps businesses, governments and the public make informed decisions about housing. For members of LandlordBC and their partners, the ability to make sound business decisions regarding investment and development in Canada’s rental housing sector depends on access to accurate rental market data.

Thanks to the ongoing collaboration with landlords across the country, CMHC has been able to provide rental market intelligence through its Rental Market Survey (RMS) results for more than 50 years. We were pleased to release the results of our 2021 survey on February 18, 2022. This article will provide an overview of the main findings for B.C. rental markets and new products being developed by CMHC to provide further insights on the rental sector.

OVERVIEW OF SURVEY METHODOLOGY CMHC’s RMS gathers information on privately-initiated structures that are intended to supply the rental market. We specifically target structures with at least three rental units, which have been

6 | SPRING 2022

on the market for at least three months. The survey is conducted through property managers, landlords, and owners every year in October across all centres with a population of at least 10,000. The annually updated survey universe encompasses about 200,000 structures from which a sample of close to 75,000 structures covering 70 per cent of all primary rental units is drawn. Thanks to this robust sample combined with high response rates, the RMS enables the production of an annual time series of reliable vacancy and rent statistics.

VACANCY RATES DECLINE ACROSS BC AS RENTAL DEMAND INCREASES IN 2021 Our survey showed that rental markets tightened across B.C. in

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THE KEY CMHC (Cont’d) data tables provide detailed survey results for all markets.

Customized tabulations can also be generated on our Housing Market Information Portal (www.cmhc.ca/hmiportal), including historical data back to 1990.

THE RENTAL SECTOR FACES BOTH HEADWINDS AND TAILWINDS IN 2022 Inflation is expected to be an important headwind for both landlords and tenants this year. Landlords face costs that are increasing faster than rents in many cases, creating a challenging operating environment. Tenants, particularly if they move, could see rents increase faster than wages. Rental affordability is expected to be a growing challenge for many households.

Figure 1. Purpose-built rental apartment vacancy rate (%), all bedroom types, 2019-2021, BC and major centres. The rental market tightened as vacancy rates declined to the 1% range in most areas in 2021.

Source: CMHC Rental Market Survey.

2021 compared to the pandemic year of 2020. The provincial vacancy rate fell from 2.4 per cent in 2020 to 1.4 per cent in 2021, with many urban centres seeing vacancy rates return to the low levels observed in 2019 (Figure 1).

Rental demand increased faster than supply in 2021. As the B.C. economy expanded, employment recovered to erase the losses incurred during the pandemic lockdowns in 2020. This was particularly the case for young workers, meaning they had renewed earnings and could form renter households. Higher migration to B.C. and the return of post-secondary students to in-class learning also contributed to growing rental demand.

The average rent paid increased by 2.8 per cent in B.C. between 2020 and 2021. Given that rents were frozen for existing tenants as part of the B.C. government’s pandemic response measures, the observed increase was only due to the turnover of units to new tenants at higher rent levels. The pace of rent increase was higher outside of Metro Vancouver, as demand pressures in centres with smaller rental stocks and low vacancies more rapidly translated into higher rents.

In Metro Vancouver, we observed that the increase in rental demand was broad-based across all rent ranges. This meant that units with high rents, such as those downtown or newly completed, saw much higher occupancy than in 2020. In the West End, in particular, landlord efforts to increase occupancy at existing rent levels meant that rent growth in the area was lower than the regional average. This result also indicates the role that higher rental supply can have in limiting rent growth in response to an increase in demand.

Additional market-specific insights for Vancouver and Victoria are available in CMHC’s Rental Market Report, which is available free of charge on our website at cmhc.ca. The accompanying

8 | SPRING 2022

Continued economic growth and migration to B.C. will be tailwinds for the sector, with demand generally expected to outpace supply growth over the coming years. More new supply coming online following elevated rental construction in recent years will also positively impact the sector. New rental supply is providing more choice for tenants and contributing to a renewal of the rental stock.

CMHC’S WORK TO PROVIDE EXPANDED INSIGHTS TO THE RENTAL SECTOR CMHC’s aspiration is that everyone in Canada has a home that they can afford and meets their needs. Building more new housing is a necessary and important component of our efforts to realize this aspiration.

We will be introducing a new publication, the Housing Supply Report, to provide regular insights on new housing supply in Canada’s major urban areas. We will examine trends in new construction both within and across metropolitan areas, with a particular emphasis on rental housing. We believe this analysis will allow industry participants to better understand the gaps between housing supply trends and future needs. Look for the first edition of the Housing Supply Report in mid-April this year, and we are looking forward to hearing your feedback.

We strongly believe that better, more informed housing decisions are made with the availability of quality housing market data. CMHC’s Rental Market Survey has been a mainstay of the sector: its data provides a common language for businesses, governments, and the general public to discuss rental market issues and developments. The success of the survey depends on the participation of landlords across the country who recognize the importance of quality data, and for that, you have our gratitude. We look forward to continuing to evolve our rental market data and analysis offerings to serve the needs of the rental sector and all Canadians.

Eric Bond is CMHC’s senior specialist - market analysis for the Vancouver region. As an economist, he provides analysis and insights on new home construction, resale, and rental market developments and their impacts on the housing market. He can be reached at ebond@cmhc.ca.

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THE KEY

HOW TO USE GOOGLE MY BUSINESS

By Yardi Breeze Premier

Apartment hunters do most of their research on the internet. That’s not a shocking statement, but let’s look at some important stats. The 2021 Multi-Res Tenant Survey, conducted by Informa Canada, reveals that more and more renters are searching online for their next rental home. According to the survey, more than 50 per cent of the respondents found their rental unit through electronic means such as an internet listing services (ILS) or property website. About 70 per cent of renters visited the landlord’s website, and almost half said it influenced their decision. In other words, internet visibility is vital to the success of your property management business. This is where Google My Business (GMB) comes in.

This article will tell you what you need to know about GMB, how to set up your free account and which GMB features you should pay attention to.

HOW GOOGLE RANKS BUSINESSES If you’ve ever searched something like “takeout near me,” you’ve seen GMB profiles. They’re the business profiles that appear within Google, complete with contact info, ratings, reviews and photos.

All locations appear in an order based on three categories determined by Google: relevance, distance and prominence.

RELEVANCE Relevance is how close your business profile matches someone’s search. So, a search for “Chinese takeout” will filter out other types of restaurants. Likewise, a search for “apartments near me” or “apartments in the Greater Vancouver area” should filter out units that are many kilometers away (the user can adjust for distance).

It’s not a good idea to try to appear in irrelevant searches. Doing so is unhelpful to potential renters, and false or otherwise misleading information can actually hurt your rank. Google My Business is on top of this sort of mischief.

DISTANCE Search parameters need to match the location of your properties for your buildings to appear.

PROMINENCE The more information about your businesses there is on the internet, the more likely you are to be highly ranked by Google. Such information includes: • Third-party links to your website.

• Articles about your business.

• The number of Google Reviews.

• Your overall star rating on Google Reviews.

• The completeness of your profile.

Now that you know why you need to set up a profile and keep it updated, let’s get into the nitty gritty of a GMB profile.

1. Make a complete profile. A notable perk of Google My Business is that it’s free. For a powerful tool that immediately connects your business with potential renters, that’s pretty amazing.

10 | SPRING 2022

The first thing you’ll need to do is set up your profile. GMB lets you pick a category (or categories) for your property management business: apartment complex, apartment rental agency, condo community, etc. Pick all that apply. And remember: Do not pick categories that don’t apply to your property management business in the hopes that you’ll appear in more searches. Doing so can hurt your ranking.

Next, fill out your full contact information (e.g., the full name of your company, address, contact info). Be sure to triple-check your work.

Once your business information is entered, it becomes semi-permanent. It might take several weeks to see any further edits go live.

2. Keep the Q&A section up to date. Every profile has a Q&A section. It’s used for people to ask questions, which can be answered by the business and/or the online community. Be sure to check it regularly and answer questions as they come up.

Don’t forget to add questions and answers yourself. This is a great way to boost the prominence of your GMB listing and answer FAQs before prospects even reach your site.

3. Copy photos from your property website. The best way to keep your GMB profile updated with the latest content is to make changes on your property website first. Then, upload new photos into your Google My Business profile. How often you do this depends on how often you add amenities or make renovations. Consider updating your GMB assets every other week or every month at a minimum.

4. Post something new every week. Your Google My Business account is the window between a customer and your business. If you can manage a small content update every week or so, you’ll be building relationships with prospects before they even email or pick up the phone.

Get the most out of your online presence. Add your property website to your GMB profile to further enhance your search engine results.

Don’t have a website or looking to update it? The latest property management software offers built-in accounting and reporting tools with your website(s), ILS and resident services, giving you real time information 24/7. To learn more about your technology options visit YardiBreeze.ca.

THE KEY

IMPROVING ACCESSIBILITY Tips to Make Your Rental Units More Accessible

By Katie Kirker, Writer, Rick Hansen Foundation

Looking for affordable housing is a daunting task for anyone. Kyla McCaig faces the additional challenge of finding a home in an accessible community that is suitable for her family of six. Kyla is blind, and it has proven difficult for her to find adequate housing, including landlords willing to accept her guide dog as an essential part of her life.

Rental housing in British Columbia is hard to come by, particularly in metropolitan areas such as Vancouver. The rental market in Vancouver tightened in 2021 with purposebuilt rental apartment vacancy rates decreasing from 2.6 per cent in 2020 to 1.2 per cent in 2021, causing demand to outgrow supply in the Vancouver area because of the return of students and migration, according to Canada Mortgage and Housing Corporation (CMHC).

Finding a unit that is accessible is even more difficult. According to the City of Vancouver, in 2017 there were only 1,186 accessible non-market housing units. With one in five Canadians having a disability, this is not nearly enough to meet the demand.

12 | SPRING 2022

When you consider friends, families, and caregivers, the lack of accessible housing will impact nearly every resident in the city.

“Having affordable housing in an accessible neighbourhood is really important because otherwise we’re left isolated and relying on other people which doesn’t feel great,” said Kyla.

As a landlord, there are steps you can take to help make your building more accessible to all renters, increasing the number of people that could rent from you. This includes anyone that could live in a rental unit — children, adults, seniors, and people with temporary and permanent disabilities, among others. Here, we share five suggestions with you.

CONTRAST

Paint is a relatively inexpensive option to improve navigation for those with a disability. An example would be painting doorways within an apartment a contrasting colour to the surroundings, which helps individuals navigate within their own apartment. This can also be done in common areas of a building.

“Contrasting colours should be considered for any area where a fall might occur, such as a pathway into a building, or any path of travel where there is any kind of drop off or uneven edge, even if it is minor,” says Hans Uli Egger, accessibility certification specialist and adjudicator, with the Rick Hansen Foundation Accessibility Certification (RHFAC) program.

Many buildings may have an entryway that has a fully glazed doorway, often making it hard to identify a potential safety hazard. To remedy this, high contrast decals mounted at two heights on the door for people of different statures enables people who are new to the site or have partial or low vision to not walk into glass doorway.

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ENTRYWAYS

For individuals who use a mobility device or who have a vision disability, stairways can create a hazard.

If there are areas that are only accessible by stairs, which is particularly common in basement units in Vancouver, the addition of a ramp will help people with a mobility disability to access the main entrance, unit entryway, outdoor space, or other public space.

Egger explained that having an accessible entrance would “include a power operated door with an easy to reach control button, and installed away from the door swing. Doors should also be colour contrasted to the surroundings for them to be easily identified and located for people who have partial sight, or are new to the site.”

Similarly, any mats or runners used in public areas of the building should be thin to maintain a level floor or have a lightly leveled edge to avoid creating a tripping hazard.

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SPRING 2022 | 13

THE KEY LIGHT

High quality lighting can provide a relatively inexpensive way to improve accessibility and is easy to implement. Ensuring all hallways and common areas within a building are bright enough to illuminate any changes in flooring or areas where people perform tasks can help individuals with vision disabilities or who use a mobility device to use the living space more functionally.

Within a unit, implementing task lighting, which focuses light to brighten a specific area, can help functionality of a rental unit. Additionally, installing flat panel light switches makes it easier to turn lights on and off.

Lighting common areas can make it easier for individuals who have a hearing disability in lip reading (with landlord or visitors) and understanding sign language, and can also help people with low vision navigate properly.

VISUAL FIRE ALARMS

Many older buildings have audio fire alarms yet these are not useful for someone who is deaf. Installing visual fire alarms will ensure all building users, including people who are deaf or hard of hearing are alerted to an emergency situation.

According to the Canadian Hearing Society (CHS), a visual smoke alarm incorporates a visual component, such as a

strobe light, in addition to an audible alarm, when smoke is detected in the home. Hardwired ones are available, however CHS says that portable options are less costly, and can effectively alert those with hearing disabilities to be able to see the alarm in an emergency.

DOOR HANDLES

Another option to improve accessibility in a building and within units is to add lever style door handles on doorways.

Lever style handles are easier to use with one closed fist and don’t require a twisting motion. Switching out door handles can increase the ease of which many individuals can navigate and functionally use the rental unit and building. This is also important for public areas in a building such as a mail or laundry room.

Improving accessibility in rental housing does not have to be costly, and can improve the functionality of the rental unit and the building immensely. By improving access to your unit and all common amenities available, increasingly more people can rent and functionally use the space.

The Rick Hansen Foundation Accessibility Certification (RHFAC) can help landlords and building owners understand their current level of accessibility and identify areas for improvement. To learn more, visit RickHansen.com/ RHFAC.

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THE KEY

A LOOK AT B.C.’S DIVERSE HOUSING ECOSYSTEM

By Hunter Boucher, Director of Operations British Columbia’s housing ecosystem is a varied and complex web and much like natural ecosystems, it gains resiliency through diversity. Housing needs are not a one-size-fits-all issue and require a variety of housing solutions that can be found here in B.C. I deliberately left out the common forms of home ownership such as freehold and leasehold; they certainly represent a significant branch in this web, however, most of you are fully aware of these home types and options.

RESIDENTIAL TENANCIES UNDER THE RESIDENTIAL TENANCY ACT Not counting home ownership, the majority of British Columbians live in rented accommodation regulated by the Residential Tenancy Act (RTA).

This housing type is the most integral housing solution in our province’s housing ecosystem and provides secure, sustainable, and long-term housing that meets the requirements of most residents. In the simplest of terms, this housing type provides people with a place to call home.

While even the RTA struggles to provide a straightforward definition of a “Residential Tenancy”, opting instead to focus on what it isn’t, we can provide the following as explanation: A Residential Tenancy under the Residential Tenancy Act occurs when a space that is intended to be lived in as what we would call a home is rented by the owner (or their agent) to a tenant for that purpose.

Although vague in definition (which originates directly from the Residential Tenancy Act), it is precisely such vagueness that allows for variations and flexibility for both owners and renters. Taking a quick look at some of these variations we see that a multitude of housing needs can be met by residential tenancies, including but not limited to: • Furnished Accommodation • Rooming Houses • Short-term Tenancies • Sublets • Not For Profit Subsidized Housing.

Looking at each of these in more detail we see that at the core, they all provide the same thing — a home. Furnished accommodations are simply standard residential tenancies with the added complexity of including some furnishings. The RTA does not differentiate in any way between furnished and unfurnished rental units.

Rooming houses are not defined in the RTA but they do fall under the jurisdiction of this act. What is a rooming house? Essentially, it is a living accommodation where tenants rent rooms in a house or apartment and share common spaces, such as a kitchen or bathroom, with other tenants. It is a common housing option near post-secondary education institutions as they allow renters the flexibility of having a private space (primarily a bedroom) while sharing the expense of common facilities. Later in this article we will address how this living arrangement changes when the common spaces are shared with the owner of the property.

16 | SPRING 2022

Both short-term tenancies and sublets address another housing solution often required by renters, a short-term home. Different from vacation or travel accommodations, short-term rentals and sublets allow tenants to rent a home for what is generally a set period.

Additionally, short-term tenancies and sublets allow owners and tenants to rent out or sublet their homes under the expectation that they will be moving back in at the end of the term of temporary tenancy.

This is accomplished by using a standard residential tenancy agreement, such as the one provided by LandlordBC to its members, in which the option for a fixed-term tenancy is selected along with the stipulation that the tenant must vacate at the end of the specified term. The use of this tenancy type is restricted in the Residential Tenancy Regulations to only be used when the owner, their spouse, or their close family member (child or parent of the landlord or the landlord’s spouse) will be living in the rental unit after the end of the short-term or sublet tenancy. Note that sublet tenancies have a variety of grey areas in how the RTA applies to them.

SUBSIDIZED HOUSING Not-for-profit subsidized rentals, generally operated through a housing agreement with BC Housing or a municipality, also fall under the RTA. This housing type provides the same type of housing as a market unit but with rents lower than those in the private-market and in many cases, rents that are geared to the tenant’s income. Due to the nature of how rent is established in these tenancies the normal rules around rent increases do not apply.

VACATION RENTALS While not specifically part of the B.C.’s housing ecosystem, in fact it often removes units that would normally be suited for long-term residential tenancies, it is still important to include it in this list.

Vacation or travel accommodation do not fall under the RTA and are meant to be used as temporary lodging and not a home. Just as with residential tenancies there is no clear definition of vacation or travel accommodation but rather a set of circumstances that need to be considered. These factors include: • Length of stay.

• Was a deposit paid?

• Was a condition inspection done?

• Where was it advertised?

• How was it advertised?

• In the communication between the two parties what was expressed regarding their intentions?

Based on these factors it can be determined whether a space is rented as vacation/travel accommodation or as a home under the RTA. It is safe to say that most short-term stays booked through services such as AirBnB or VRBO would fall under this accommodation type.

ROOMMATES Roommate situations, while similar in many ways to rooming houses, do not fall under the RTA. There are two common roommate situations: an owner-occupied space and roommates in rented space. The first, an owner-occupied space occurs when an owner rents a room in their home or condo and shares a kitchen and/or bathroom with the renter.

These types of rental agreements do not fall under the Residential Tenancy Act. However, this housing type is important as it allows owner to rent out unused rooms in their homes. It is a small but important part of the rental housing ecosystem as the rent in these tenancies is often lower. It also can be helpful for seniors wanting to age in their home while looking for some extra income to assist with keeping their home.

The second roommate situation we commonly see is roommates in a rented space. This occurs when a tenant renting a multiroom home from a landlord in turn rents out individual rooms to other occupants. These tenancies are not covered by the RTA and,

depending on the tenancy agreement between the tenant and the owner, may not be allowed.

COMMERCIAL SPACE WITH LIVING ACCOMMODATION A space that includes both commercial and living space may, depending on several factors, not be covered by the RTA. Those factors include the size of commercial space compared with the size of living space, the design of the space, type of tenancy agreement used, and whether it is obvious that the space is intended for primarily commercial activity with living accommodation secondary. An example of such a situation is a space that includes a storefront with living accommodation connected (a corner store).

In contrast a live/work space where the living accommodation is the primary reason for the space and the commercial activity is secondary, would generally fall under the RTA. An example of this would be a space that includes both living accommodations and a studio space for an artist.

MANUFACTURED HOME PARK TENANCY ACT (MHPTA) The Manufactured Home Park Tenancy Act (MHPTA) is akin to the RTA and is administered by the Residential Tenancy Branch. Tenancies under this legislation are different in that the space that is rented is not a

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THE KEY home but rather land to put a home on — a pad. MHPTA tenancies apply to the piece of land that is rented to put a manufactured home owned by the tenant. This housing type is important because it provides a lower cost entry point to home ownership and provides housing options in underdeveloped areas. The MHPTA housing stock has been steadily decreasing as parks are developed for other housing types.

Residential tenancies covered by the RTA can also occur in Manufactured Home Parks. These tenancies occur when a manufactured home is rented by the home’s owner to a tenant. The owner may be the park owner as well as owner of the home or just the owner of the home itself.

TRAILERS/RV’S Like manufactured homes, motorhomes such as trailers and RVs can fall under the MHPTA, RTA or something else. If a parcel of land is rented for the purpose of placing a trailer or RV, and where the owner of the motorhome will live, the tenancy may fall under the MHPTA. However, if the motorhome is rented to a tenant to reside in, it would likely fall under the RTA. Both scenarios have grey areas and may, depending on the specifics of the situation, be considered vacation or travel accommodation. For example, someone renting a camping site for their RV would generally not constitute a MHPTA.

HOUSEBOAT Found often in tourist areas of coastal and lakefront communities, houseboats are a small but certainly whimsical part of the housing ecosystem. A houseboat rented for the purposes of a living accommodation would fall under the RTA. The rental agreement covering the space (mooring) is not covered by the RTA nor the MHPTA.

STUDENT ACCOMMODATION Accommodation operated by an educational institution to house its students and staff is a vital part of the rental housing ecosystem as it provides affordable housing options close to the school. In many communities, student accommodation helps to remove a significant amount of strain on low vacancy rates. For example, the University of Victoria operates dorms with 2,300 (and 600 more on the way) beds and an additional 181 family housing units.

CO-OP Housing Cooperatives are a form of ownership where a group of people (members) co-own a building/housing complex through a not-for-profit entity. When housing is provided by this entity to its members, such “tenancy” is not covered by the RTA. This housing type is important because it provides the stability of ownership with a lower cost entry point.

TRANSITIONAL HOUSING Housing that is provided on a temporary basis by an organization that receives funding from a local, provincial, or federal government program for the purpose of providing an accommodation along with programs that are intended to assist tenants in becoming able to live independently are considered a Transitional Housing and are not covered by the RTA. Transitional housing provides individuals who are homeless, facing crisis, or facing homelessness to remain homed in a supportive environment. It is a vital part of the housing ecosystem as it helps people that would otherwise end up in likely unsustainable

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tenancies. This type of housing takes off a significant pressure of the market residential tenancy sector.

HOUSING OUTSIDE PROVINCIAL JURISDICTION Considered Canada’s founding document, the Constitution Act, 1867 specifies the legislative authorities of the federal and provincial governments. In this Act, the authority to pass legislation in regard to Indigenous lands and “Militia, Military and Naval Service, and Defence” falls exclusively in the jurisdiction of Canada (federal government).

When a province has a valid purpose, they may pass overlapping legislation so long as the laws do not interfere with the purpose of the federal legislation.

INDIGENOUS LANDS This is a complex and murky landscape and determining what legislation applies to whom is generally best left to constitutional legal experts. We will go through a very surface level explanation of the different kinds of Indigenous Lands.

For reserves, the provincial legislation does not apply to the right of possession of accommodation. There is still some grey area in that the RTA may be relevant to tenancies on reserve land if the landlord is not Indigenous and the issue being discussed is not regarding the use and possession of accommodation. The key word here is “may” as it is not clear how the RTA would apply to that specific scenario.

While legally identical to reserve lands in the limited jurisdiction of provincial laws, Westbank Lands differ in that through the Westbank First Nation Self-Government Agreement they have authority regarding “landlord and tenant matters with respect to Westbank Lands and premises on Westbank Land.”

Through a Westbank Lands specific law, the Westbank Residential Premises Law, any and all application of either the RTA or the MHPTA are nullified. This would mean that the RTB would decline jurisdiction in regard to any dispute that may arise on Westbank Land.

Distinctly different from Reserve Lands, Treaty Lands are governed by a final agreement which establishes the priority of rule regarding conflicts between First Nation’s laws, federal laws, and provincial laws.

As such the questions of the relevance of the RTA on these lands is dependent on the terms of the final agreement. Part of this equation is whether the First Nation has its own law and how that law interacts or conflicts with the provincial law. Examples of such Treaty Lands include the Nisga’a Nation, or Maa-Nulth, Tsawwessen First Nations.

MILITARY HOUSING Housing provided by the Department of National Defence which is managed by the Canadian Forces Housing Agency (CFHA) falls outside the jurisdiction of the RTA and MHPTA. The CFHA has their own dispute resolution service.

The dwellings of B.C. are as varied and diverse as the people they house, and it is through that diversity in supply that resilience of our housing ecosystem is created. This list is not exhaustive and truly likely never could be, and that’s not what this article is about; instead, it means to highlight how each housing type and its regulatory bodies represent a piece in this ever-changing housing web.

THE KEY

THE IMPORTANCE OF PROFESSIONAL DEVELOPMENT

By Monika Sosnowska, Marketing & Communications Specialist, LandlordBC

As a rental housing provider, you have a lot on your plate — from business administration to tenant selection, and everything in-between. Occasionally, professional development may be put on a back burner as the requirements of business operation take over most of your time or perhaps you’ve had a long-term tenant in your unit and were not focused on industry advancements.

Regardless, keeping up with industry developments and changes is not only a savvy business practice but also vital to mitigating your risk as a landlord. After all, changes in rental regulation, policies, and processes can have an impact on your current and future tenancies.

At LandlordBC we value advanced professional learning for rental housing providers and support our members with a variety of learning opportunities. Whether you are a new landlord with a single unit or large operator with many buildings, we have a professional training solution that will work for you and your team.

I RENT IT RIGHT The I Rent It Right™ e-learning program is a legislative online course designed specifically for the rental housing sector in British Columbia. This comprehensive program consists of seven modules that provide landlords and rental property managers

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with the fundamental knowledge of operating a rental housing business. As a landlord, you’ll learn how to select the right tenant, how to start and end a tenancy, and what you need to know throughout the tenancy, including the basics of the Residential Tenancy Act. The course is frequently updated to reflect changes to the Residential Tenancy Act, Personal Information Protection Act (PIPA), and the Human Rights Code.

I Rent It Right™ is meant for busy landlords and property managers and can be completed in under two hours. It also emphasizes flexibility and adapts to your busy schedule — it can be completed in numerous sittings over a period of days or weeks. The program is free of charge and upon successful

completion, you will receive an I Rent It Right™ certificate and digital sticker, demonstrating a commitment to providing secure, professional rental housing.

WEBSITE RESOURCES The consensus is that the LandlordBC website should be your first stop when looking for information about your tenancy.

When you login as a member, you’ll see a number of areas you can explore: resources, partnerships, publications, events and education, and the annual general meeting.

This is where you can access information and find solutions to help you through some common issues that landlords face. For example, the LandlordBC guide section provides information about assortment of topics related to your tenancies including an extensive guide on collections, additional rent increase for capital expenditures, information about pet agreements, and our new Landlord’s Checklist form.

If you have missed or need to quickly revisit a recent e-newsletter or member bulletin, it is saved conveniently on the website. The LandlordBC e-newsletters highlight upcoming events, government relations, RTB updates and our advocacy work. If there is an important industry update, the newsletter will surely have it covered.

If you’re not already doing so, make a note in your calendar to revisit the LandlordBC website at least quarterly to access latest information, newest resources, and previously published guides of interest to your current and future tenancies.

The corporate training workshop helps your employees become more knowledgeable about the rental housing industry and regulations. These group learning opportunities tend to foster corporate unity, develop staff competency, encourage productivity, establish standards for operation, and increase job satisfaction.

Investing in professional development of your employees also enriches your company’s reputation. Employees who have gone through additional training tend to be more knowledgeable and professional when dealing with tenants. This, in turn, boosts your reputation and increases tenant satisfaction. It’s no surprise that companies who invest in their employees tend to also attract other competent professionals to their organization, which then boosts their reputation even further. It’s a win-win-win for your tenants, employees, and organization.

If you are looking for professional education for you or your staff, you don’t need to look further than LandlordBC. We have several options that fit your specific needs and schedules and we continue to develop resources on topics that are timely and relevant to the rental housing sector in B.C. If there is a specific topic you would like to suggest, we always welcome your input and ideas. Keeping on top of industry developments will help to mitigate landlord-tenant disputes, differentiate you in the marketplace, and show your commitment to professionalizing the rental housing industry in B.C.

WEBINAR SERIES AND ARCHIVES The LandlordBC monthly webinar series bring timely information right to your home or office. Our team starts planning weeks or even months ahead to provide you with industry-specific topics that will be of interest to you and your team. Presented by either our staff or guest speakers who are experts in their fields, the topics vary from advocacy to tenant relations and are carefully chosen to meet the needs of our members and the broader rental housing sector.

As part of our dedication to our members’ professional development, webinars are archived for future reference and accessible at any time. If you have questions about a specific topic, have a look through our webinar archive on our website.

If you haven’t visited recently, you’ll be pleasantly surprised by the variety of topics we have already covered.

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CORPORATE TRAINING & EDUCATION And last but not least on our education roster are private workshops offered exclusively to LandlordBC members. The workshops for your staff are facilitated by our director of operations, Hunter Boucher and are customizable to fit your company’s needs. There is a selection of topics that can be covered during the workshop, or we can work with you to customize a program and topics that fit your specific requirements.

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THE KEY

LANDLORDBC 2022 EVENTS SCHEDULE Along with our virtual events, LandlordBC is looking forward to hosting two in-person events this year, starting with the popular Golf Tournament and Charity Fundraiser in August, followed by the AGM in October.

Please keep an eye on our e-newsletters for more information and registration details for our upcoming events.

April 26, 2022 - Virtual Education Day June 15, 2022 - Virtual Event August 19, 2022 - Golf Tournament, University Golf Club October 2022 - Vancouver AGM (date & venue TBD)

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WINDOW TECHNOLOGY AND ASBESTOS

By Mark Estrada, Key Accounts Manager, Centra Windows Window technology has evolved a lot over the last 30 years but asbestos, on the other hand, remains a problem. The presence of asbestos makes a project more complex, therefore it is recommended to have an expert on board.

It is common to hear the same concerns about older windows: drafts, condensation, overheating, safety, and high energy bills.

When it comes to aging buildings, there’s a sequence to how renovations should be carried out. You want to make the biggest impact and get the most bang for your buck, so start with the most vulnerable part of the building envelope: the windows.

Thirty years ago, a window’s sole purpose was light and ventilation. Today they’re designed for the thermal insulation of a building and to minimize heat loss or excessive heat gain similar to that experienced by in the summer of 2021. Frames are now multi-chambered to prevent drafts and more rigid to improve strength. Glass features low emissivity (LoE) coatings, typically made of silver, which reflect infrared energy and heat. There are now code requirements for LoE coatings and argon gas fillings between panes.

Your project’s window checklist should be: 1. Determine overall goal (comfort, life safety, and reduced energy consumption).

2. Interview contractors.

3. Find the right product and solution for you and your building.

If you come across asbestos during your project, it is important to have experts who can deal with it. Any building built prior to 1990 must have a hazard assessment and when planning a renovation, it’s important to take this and the potential cost of abatement into account. It is the landlord’s duty to make sure it is anticipated, removed, and disposed of safely.

If asbestos is found, you and your contractor must: 1. Identify the level of hazard.

2. Complete admin (hazardous material report, protocol, and training).

3. Find out whether your contractor hires a third party to deal with the materials.

SPRING 2022 | 23

THE KEY

ARBITRATOR’S DESK

By R. Todd Wellman — Arbitrator, Residential Tenancy Branch RECOVER UNPAID RENT WHEN A TENANT IS UNSUCCESSFUL IN DISPUTING A 10 DAY NOTICE TO END TENANCY FOR UNPAID RENT An arbitrator can grant an order of possession to a landlord when a tenant unsuccessfully disputes a 10 Day Notice to End Tenancy for Unpaid Rent. Prior to March 25, 2021, an arbitrator could not grant a monetary order for unpaid rent in the same circumstances.

Section 55 (1.1) of the Residential Tenancy Act (the Act) now requires an arbitrator to grant a monetary order for outstanding unpaid rent to the landlord if the tenant disputes a 10 Day Notice, the notice complies with the form and content requirements of the Act, and the arbitrator dismisses the application to dispute the notice.

This means the landlord does not have to make a separate application to recover unpaid rent when a tenant disputes a 10 Day Notice. This new legislation mirrors the process where an arbitrator can grant an order of possession when they dismiss the tenant’s application to dispute the notice.

If, as a landlord/respondent, you are served a Notice of Dispute Resolution Proceedings for the cancellation of a 10 Day Notice, you

may submit relevant evidence to support the reasons for the issuance of the notice and to prove there are rental arrears. Evidence that may be submitted to the Residential Tenancy Branch and served to the tenant may include: • A copy of the 10 Day Notice • Proof of service of the 10 Day Notice • A copy of the written tenancy agreement • A copy of any related Notices of Rent Increase • A monetary order worksheet to document the monthly rental arrears • Bank statements or copies of communications between the landlord and tenant.

In summary, the landlord does not have to make a separate application (save your filing fee) to recover unpaid rent or request an order of possession when a tenant disputes a 10 Day Notice.

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HUNTER’S HINTS

By Hunter Boucher, Director of Operations, LandlordBC

On March 3rd, 2022, LandlordBC hosted our first educational event of the year that consisted of three presentations. The first presentation by Eric Bond from the Canadian Mortgage and Housing Corporation, addressed the 2021 Rental Housing survey which you can read more about on page six.

The second one, presented by Mark Estrada of Centra Windows, was on glass technology and asbestos abatement. A brief recap of this presentation can be found on page 23.

While being organized and keeping copies of all documents that you accrue during a tenancy is vital, those forms are only part of the equation. Let’s go through this resource together and review some of the important deadlines and processes all rental housing providers need to be aware of.

PRE-TENANCY At the risk of sounding like a broken record I will say that tenant selection is the most important part of a tenancy. While each application may go through a slightly different process depending on the landlord and results of the due diligence process, references and such, there should be at least one item in common, an application form. The checklist provides a reminder for landlords to always use an application for tenancy form and documents when the application was received and when the landlord approved it for tenancy.

START OF THE TENANCY The third presentation was delivered by myself and focused on a new resource we have developed to aid rental housing providers navigate a residential tenancy from start to finish. The reality is that being a rental housing provider is not a simple job.

There are countless forms to use, processes to implement and deadlines to remember. To help ease this difficult task we created the Landlord’s Checklist. A central document that allows users to write down information about key dates and forms while also providing details about why this information is important.

If you are keeping all your forms and documents anyway, why would you use something like the Landlord’s Checklist? We developed this resource to address some common pitfalls that we find landlords end up in. It is not uncommon for the LandlordBC Legislative Helpline to receive calls about difficult situations that could have been avoided if a deadline to serve a form had been met or a legislated process was followed.

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Once an application is approved for tenancy there are many things that need to happen fairly quickly. Starting with requesting and accepting deposits, it is important to document when a deposit is

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THE KEY Hunter’s Hints (Cont’d) requested, how much was requested and then when it was paid. Tenants have 30 days to pay a deposit from the date it is required so knowing the date you requested it is important in calculating those 30 days. Additionally, any interest on deposits is calculated from the date the deposit is paid.

The tenancy agreement is the backbone of a tenancy and aside from the obvious importance of simply signing one, there are service deadlines that landlords should be aware of. From the date a tenancy agreement is entered into (signed) a landlord has 21 days to serve the tenant with a copy of the agreement. This deadline is important as missing it could result in the terms of the agreement, such as clauses regarding smoking or pets, being unenforceable.

Either through the tenancy agreement or the RTB form 51 (Address for Service) landlords and tenants should document that email may be used as a method of service and what email address is to be used. Without this documentation in place documents served via email have the chance of being considered not served.

Further to the tenancy agreement it is recommended that landlords accepting pets at the start or during the tenancy sign with their tenant(s) a pet agreement for each pet they are allowing in the rental unit. The pet agreement documents that a specific pet is permitted and outlines some additional rules specific to keeping a pet in the premises.

Conducting a condition inspection at the start and end of tenancy is a vital step in protecting your investment. Without a properly scheduled and completed report landlords can find themselves in a situation where they cannot claim against the deposit for cleaning/damage. In addition to scheduling and conducting the inspection landlords must provide a copy of the move-in inspection within seven days of completing it.

DURING A TENANCY A lot can happen during a tenancy but the most common thing to occur with any frequency and with specific timeframes that need to be documented are rent increases. Rent may

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be increased no earlier than 12 months since the rent was established or last increased. To keep track of when rent is increased, thus setting when it can next be increased, we have included room to document five increases in a tenancy.

END OF TENANCY An end of a tenancy can be a busy time with lots of moving parts for landlords to consider. Documentation and taking specific regulated action are key to a landlord preserving their rights and protecting their investment. Scheduling the move-out inspection is the first step and landlord must offer at least two inspection opportunities to a tenant.

We recommend that about 14 days before the end of a tenancy landlords reach out to their tenant to attempt to schedule the move out inspection, which must be completed when the unit is empty. If the landlord and tenant come to an agreement on an inspection date and time it is advisable to follow up that conversation with something in writing to document the agreement. If an agreement cannot be made, a landlord should serve the RTB 22 (Notice of Final Opportunity to Schedule a Condition Inspection).

This form sets when an inspection will occur and that the date and time it is set on should be different from the time the landlord had previously offered in the first attempt to schedule the inspection.

Much like the move-in inspection, landlords must provide tenants with a copy of the move out inspection. In this situation it must be no later than 15 days after the later of the date the inspection is completed, or the forwarding address is provided.

At the end of the tenancy landlords must deal with any deposits no later than 15 days after the later of the date the tenancy ended, or the forwarding address is provided. It is important to remember that if the tenant only agrees to a partial deduction of the deposit a landlord must either return or apply to retain the remainder within the 15-day timeframe.

Is using the Landlord’s Checklist required? No, it is not a form per se and doesn’t provide any documentation that the forms it references provide. However, it does provide a roadmap with reminders to the key dates and forms that landlords need to be aware of throughout the life of a tenancy. It is intended to be another tool to employ in ensuring safe, secure, and sustainable tenancies in B.C. and we hope our members will find it of value. If you have questions or comments about the Landlord’s Checklist, please let me know. I can be reached at hunterb@landlordbc.ca.

The landlord’s checklist can be found in the membersonly section of landlordbc.ca under Resources.

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Sherman Fung (844) 395-4367 irscopr.ca Biohazard Remediation Phoenix Restorations Ltd. John Wallis (604) 945-5371 phoenixrestorations.com Building Envelope Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca Atria Building Solutions Wojtek Ulasewicz (604) 837-8813 atriaconstruction.ca Building Management Greater Vancouver Home Services Ltd. Shawn Stevens (778) 727-2888 greatvancouverhomeservices.com Cleaning - Janitorial Services Greater Vancouver Home Services Ltd. Shawn Stevens (778) 727-2888 greatvancouverhomeservices.com Collections NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca Contractors BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 bmsmechanical.com Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca KS Property Services Teresa Cheung (604) 339-8223 ks-propertyservices.com Vancouver General Contractors Hussain Khatheer (604) 430-3004 vancouvergeneralcontractors.com Credit Reports: Debtor Locator RentCheck Credit Bureau Brenda Maxwell (800) 661-7312 rentcheckcorp.com Decks And Balconies Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca Drainage & Sewer Milani Plumbing Heating & Air Conditioning Alex Milani (604) 638-8800 milani.ca Montalbano Plumbing Services Ltd. Andrea Giovanni (604) 444-0222 montalbano.ca Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca

Draperies and Blinds - Sales Westport Manufacturing Mary Mckinley (604) 261-9326 west-port.com Duct Cleaning Air-Vac Services Canada Ltd. Brent Selby (604) 882-9290 airvacservices.com Electricians Control Tech Electrical Greg Mitsiadis (604) 779-7176 contoltechelectric.com Evanson Electric Ltd. David Evanson (604) 657-7957 evansonelectric.com Elevator Metro Elevator Ltd. Preet Binning (604) 569-2977 metroelevator.ca Energy Efficiency & Conservation Yardi Breeze Premier Amanda Moreira (800) 866-1124 yardibreeze.ca BC Hydro To learn more about energy savings opportunities go to bchydro.com FortisBC Energy Inc. Chris Alionis (888) 224-2710 fortisbc.com FRESCo Building Efficiency Jordan Fisher (778) 783-0315 frescoltd.com Wyse Meter Solutions Inc. Louie Papanicolopoulos (800) 672-1134 wysemeter.com Engineers FRESCo Building Efficiency Jordan Fisher (778) 783-0315 frescoltd.com Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 rjc.ca Estate & Succession Planning Monarch Financial/Manulife Securities Inc. Richard Laurencelle (604) 681-2699 EV Charging Stations Sparkle Solutions Connie Goldman (866) 769-0680 sparklesolutions.ca Eviction Services NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca Exterior/ Siding Replacement Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca Fire Protection & Monitoring Telus Communications Inc. Sarah Ballantyne (250) 310-3343 telus.com

Fire Protection, Monitoring & Equipment Community Fire Prevention Ltd. Jordan Kennedy (604) 944-9242 comfire.ca Vancouver Fire & Radius Security Angela Nottingham (604) 232-3488 vanfire.com Flooring and Carpeting Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca Mira Floors Limited Kevin Bergstresser (604) 856-4799 mirafloors.com Gas Service Absolute Energy Kirby Morrow (604) 315-2058 absolute-energy.ca Montalbano Plumbing Services Ltd. Andrea Giovanni (604) 444-0222 montalbano.ca Gutters, Soffits & Railing Installation Cambie Roofing Contractors Paul Skujins (604) 261-1111 cambieroofing.com Heating Fuels Columbia Fuels Chris Mallory (877) 500-4328 columbiafuels.com Inspections-Tenancy Compliance Canadian Tenant Inspection Services Ltd. Anna Garnett (778) 846-9125 ctiservices.ca Insurance AC&D Insurance Services Ltd. Athanasios Kiosses (604) 985-0581 acdinsurance.com BFL Canada Risk and Insurance Services Inc. Stacey Wilson (778) 374-4125 bflcanada.ca Capri CMW Insurance Services Ltd. Danielle Russell (604) 294-3301 capricmw.ca Megson FitzPatrick Insurance Services Mike Nichol (250) 519-2300 megsonfitzpatrick.com Intercom Repairs & Installation Vandelta Communication Systems Ltd.(VDC) Christopher Rae (604) 732-8686 vandelta.com Internet Listing Services Yardi Breeze Premier Amanda Moreira (800) 866-1124 yardibreeze.ca Investment & Retirement Planning Monarch Financial/Manulife Securities Inc. Richard Laurencelle (604) 681-2699

Landscaping - Lawn & Garden Maintenance BUR-HAN Garden & Lawn Care Robert Hannah (604) 983-2687 bur-han.ca Laundry Equipment Leasing and Sales Sparkle Solutions Connie Goldman (866) 769-0680 sparklesolutions.ca Leak Prevention Automatic Water Shut-offs CuraFlo of BC Ltd. Randy Christie (604) 298-7278 curaflo.com Legal Services NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca Haddock & Company Jessica McNeal (604) 983-6670 haddock-co.ca Lesperance Mendes Lawyers Alex Chang (604) 685-1255 lmlaw.ca Lighting Control Tech Electrical Greg Mitsiadis (604) 779-7176 contoltechelectric.com Media MediaEdge Communications Dan Gnocato (604) 549-4521 mediaedge.ca Mortgage Financing Citifund Capital Corporation Derek Townsend (604) 683-2518 citifund.com CMHC Eric Bond (604) 737-4161 cmhc.ca First National Financial LLP Michael Yeung (778) 887-8843 firstnational.ca Realtech Capital Group Inc. Anderson Ng (604) 662-4810 realtechcapital.com Online Payment Service Yardi Breeze Premier Amanda Moreira (800) 866-1124 yardibreeze.ca Paint Sales Cloverdale Paint Dave Picariello (604) 551-8083 cloverdalepaint.com Painting Service Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca Remdal Painting & Restoration Inc. Paul Maryschak (604) 882-5155 remdal.com

This list is intended for use by the members of LandlordBC. It is distributed with the understanding that it does not constitute a recommendation or guarantee from LandlordBC. Rather it is consolidation of recommendations received by LandlordBC from its individual members. Although the information is intended to be beneficial, neither we nor any other party will assume liability for loss of damage as a result of reliance on this material.

ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND Pest Control Assured Environmental Solutions Brett Johnston (604) 463-0007 assuredenvironmental.ca Solutions Pest Control Ltd. Jason Page (604) 986-8881 PestSolutions.ca Pipe Lining/ Re-Piping CuraFlo of BC Ltd. Randy Christie (604) 298-7278 curaflo.com Plumbing/Heating/Boilers Allied Plumbing, Heating & Air Conditioning Lance Clarke (604) 731-1000 allied-plumbing.ca BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 bmsmechanical.com Brighter Mechanical Mike Pearson (604) 279-0901 brightermechanical.com Cambridge Plumbing Systems Ltd. John Jurinak (604) 872-2561 cambridgeplumbing.com CuraFlo of BC Ltd. Randy Christie (604) 298-7278 curaflo.com Manna Plumbing Ltd. Chris Kobilke (604) 710-3908 mannaplumbing.com Milani Plumbing Heating & Air Conditioning Alex Milani (604) 638-8800 milani.ca Montalbano Plumbing Services Ltd. Andrea Giovanni (604) 444-0222 montalbano.ca Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca Reliance Home Comfort Dan Harvey (604) 404-6672 reliancehomecomfort.com Viessmann Manufacturing Co. Inc. Randy Stuart (604) 533-9445 viessmann.ca Xpert Mechanical & JK Lillie Ltd. Kerry West (604) 294-4540 xpertmechanical.com Printing Citywide Printing Ltd. Gordon Li (604) 254-7187 citywideprint.com Private Investigation and Skip tracing NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca

28 | SPRING 2022

Propane Columbia Fuels Chris Mallory (877) 500-4328 columbiafuels.com Property Management Advent Real Estate Services Ltd. Michelle Farina (604) 736-6478 rentwithadvent.com Ambiance Property Management Inc. Deepak Kumar (604) 366-4959 ambianceproperty.ca Ami Dixon Property Manager Ami Dixon (604) 833-4144 Associa British Columbia, Inc.- RHOME Katie Khoo (604) 591-6060 rhomepm.ca Associated Property Management (2001) Ltd. Rob Zivkovic (250) 712-0025 apmkelowna.com Bayside Property Services Ltd. Lynda Creamer (604) 432-7774 baysideproperty.com BentallGreenOak (Canada) Limited Partnership Candace Le Roux (604) 646-2814 bentallgreenoak.com Birds Nest Properties Alvin Cheung (604) 260-9955 birdsnestproperties.ca Bodewell Realty Inc. Myra Rajan (604) 633-5511 bodewell.ca Casa Rental Management Tammy Mott (604) 273-6801 Century 21 Amos Realty Heather Yurkoski (250) 770-8671 century21amosrealty.ca Century 21 Energy Realty Erin Vowles (250) 785-0021 c21energymanagement.ca Century 21 In Town Realty Michael La Prairie (604) 685-5951 century21vancouver.com Century Group Dragana Lazic (604) 943-2203 centurygroup.ca CLV Group Michael Forani (613) 728-2000 clvgroup.com Copper Ridge Court Vera Lloyd (250) 372-0829 Coronet Realty Ltd. Aaron Best (604) 298-3235 coronetrealtyltd.com Custom Realty Ltd. Jolene Foreman (604) 916-6345 custom-realty.ca

Delaney Properties Ltd. Diana Delaney (250) 550-2120 delaneypropertiesltd.com Devon Properties Ltd. David Craig (250) 595-7000 devonproperties.com Devonshire Properties Dal Dharival (604) 879-7368 devonshire-inc.com Dexter Realty/Dexter PM Kevin Skipworth (604) 869-8226 dexterrealty.com Dorset Realty Group Canada Ltd. Damien Roussin 604-270-1711 ext. 111 dorsetrealty.com DPM Rental Management Ltd. Phillip Paull (604) 982-7051 DPMonline.ca Eagleson Properties Ltd. Katherine Eagleson (604) 879-1070 eaglesonproperties.com EasyRent Real Estate Services Ltd. Sean Rafati (604) 662-3279 easyrent.ca Fireside Property Group Ltd. Keith McMullen (403) 228-4303 firesidepropertygroup.com FirstService Residential Brian Rowland (604) 689-6975 fsresidential.com GMA Consulting Ltd. Glen Smith (604) 783-5404 Greater Vancouver Tenant & Property Management Ltd. Keaton Bessey (604) 398-4047 gvantpm.com Green Door Property Management Jayde Cooke (250) 345-2133 Gulf Pacific Property Management Ltd. Terry Roberts (604) 990-1500 gulfpacific.ca Hathstauwk Holdings Ltd. Terra Turton (604) 272-7626 Hathstauwk.com Hewett Homes Adrienne Hewett (604) 922-1934 hewetthomes.ca Homeland Realty Miles Chen (778) 898-8282 HomeLife Benchmark Realty Corp.

Victoria Astle (604) 531-1111 homelifepropertyrentals.ca Hugh & McKinnon Realty Ltd. Scott Higgins (604) 531-1909 hughmckinnon.com Hume Investments Ltd. Sally McIntosh (604) 980-9304 humeinvestments.com

Hunter McLeod Realty Corp.

Richard Anderson (604) 734-8860 hmrealty.bc.ca Jessica Fan PREC Jessica Fan (778) 881-8778 L Bennett Consultants Lolly Bennett (604) 307-3080 Lougheed Enterprises Ltd. Andrew Statham (604) 980-0067 Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 macdonaldcommercial.com MacGregor Realty & Management Darin Mould (604) 505-3151 MacPherson Real Estate Ltd. Rob MacPherson (604) 605-2534 cbmre.ca Macro Properties Imran Jivraj (250) 627-5003 macroproperties.com Mainline Living Property Management Ltd. Jaimie Howell (250) 808-2094 mainlineliving.ca Maple Leaf Property Management Apartments Melanie LeBar (604) 925-8215 Maxsave Real Estate Services Linda Stacey (250) 640-3471 maxsave.bc.ca Multiple Realty Ltd. Grace Cheng (778) 918-8575 Murray Hill Developments Ltd. Barry T. Wiedman (780) 488-0288 Oak West Realty Yori Nakatani (604) 731-1400 Oakwyn Realty Ltd. Arlene Chiang (604) 897-0458 oakwynpm.com Peninsula Property Management Doug D. Holmes (604) 536-0220 rentinfo.ca Picket Fence Property Management Group Cindy Hamel (604) 807-1105 picketfencepmg.com Porte Realty Ltd. Daniel Bar-Dayan (604) 732-7651 porte.ca Prompton Real Estate Services Scott Taylor (604) 818-8070 Prospero International Realty Inc. Jeff Nightingale (604) 669-7733 Quality Property Management Real Estate Services Ltd. Marianne Miller (778) 878-7304 bcpropertyspecialist.com

Raamco International Properties Canadian Ltd. Kimm Zbierski (201) 567-5991 raamco.ca RE/MAX City Realty Gibsons Andrea Kerr (604) 682-3074 coastrentals.ca RE/MAX Crest Realty Tom Wang (604) 700-3882 RE/MAX Crest Realty Frank Lin (778) 871-6566 RE/MAX Crest Realty (Aidin Ashkieh - RE/MAX Crest Realty) Aidin Ashkieh (604) 566-1010 RE/MAX Crest Realty (Cong Fu - RE/MAX Crest Realty) Cong Fu (604) 700-3882 RE/MAX Penticton Realty Deborah Moore (250) 492-2266 yoursouthokanaganhome.com Real Property Management Carla Browne (888) 272-2111 rpmcentral.ca Real Property Management Signature Albert Langbid (877) 497-0848 rpmsignature.ca Realstar Steve Matish (416) 923-2950 realstar.ca Red Door Management Corp.

Lisa Biggin (778) 827-0377 reddoorpm.ca Rent It Furnished Realty Robson Souza (604) 628-3457 rentitfurnished.com Rent Real Estate Services Lucy Willcox PREC* (604) 737-8865 rentrealestateservices.ca Roboson Holdings Ltd. Sarah Hill (604) 682-2088 rennie.com Royal LePage Rockies West Realty Cris Leonard (250) 409-5500 mountainviewproperties.ca S.A.H. Properties Ltd. Leslie Pomeroy South Okanagan Property Management Ashley Lutke-Schipholt (250) 485-9935 southokanaganrentals.com Sunstar Realty Ltd. David Mak (604) 436-1335 sunrealty.ca Sutton West Coast Realty 120 Joseph T-Giorgis (604) 816-2928 Swift Realty Ltd. Reza Khatami (604) 239-2144 swiftrent.ca Townsend Management Don Townsend (250) 448-0242

ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND Transpacific Realty Advisors Accounting Department (604) 873-8591 transpacificrealty.com Tribe Management Inc. Scott Ullrich (604) 343-2601 Turner Meakin Management Company Ltd. Brian Meakin (604) 736-7020 Unique Real Estate Accommodations Inc. Nina Ferentinos (604) 984-7368 VADA Asset Management Inc. Michelle Farina (604) 416-3880 vadaam.com Vancouver Property Management, VPM Group RE/ MAX Farid Entezari (877) 633-7910 VPMGroup.ca Vancouver Rental Group Seva Roberts (604) 537-4399 vancouverrentalgroup.ca Wesgroup Properties Alysha Bacus (778) 957-7376 wesgroup.ca West Kootenay Rentals Paula Owen (250) 359-5021 Real Estate Sales CBRE Limited Lance Coulson (604) 662-5141 nationalapartmentgroupbc.ca Colliers International, Victoria Grant Evans (250) 414-8373 collierscanada.com

Goodman Commercial Inc. Mark Goodman (604) 714-4790 goodmanreport.com Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 Macdonald Commercial R.E.S. Ltd. Dan Schulz (778) 999-5758 bcapartmentinsider.com McEvay Blair Multifamily Group James Blair (604) 675-5268 mbmultifamily.com Multifamily Real Estate Services Seth Baker (778) 235-9293 multifamily.ca Pospischil Realty Group Marty Pospischil (604) 263-1000 pospischilrealty.com Redevelopment Management IDS Group David Adelberg (604) 245-9898 idsgroup.ca Renovation & Repairs BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 bmsmechanical.com KS Property Services Teresa Cheung (604) 339-8223 ks-propertyservices.com Re-Piping BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 bmsmechanical.com

Brighter Mechanical Mike Pearson (604) 279-0901 brightermechanical.com Cambridge Plumbing Systems Ltd. John Jurinak (604) 872-2561 cambridgeplumbing.com CuraFlo of BC Ltd. Randy Christie (604) 298-7278 curaflo.com Manna Plumbing Ltd. Chris Kobilke (604) 710-3908 mannaplumbing.com Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca Restoration FirstOnSite Restoration Ltd. Amy Barilla (236) 335-0499 firstonsite.ca Phoenix Restorations Ltd. John Wallis (604) 945-5371 phoenixrestorations.com Prostar Contracting Jenny Ho (604) 876-3305 prostar.ca ServiceMaster Restore of Vancouver Jennifer Hansen (604) 435-1220 svmvancouver.ca Roofing Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 rjc.ca Bond Roofing Daniel Fajfar (604) 375-2100 bondroofing.ca

Cambie Roofing Contractors Paul Skujins (604) 261-1111 cambieroofing.com Roofing Membranes Cambie Roofing Contractors Paul Skujins (604) 261-1111 cambieroofing.com Security & Intercom Systems NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca Telus Communications Inc. Sarah Ballantyne (250) 310-3343 telus.com Vancouver Fire & Radius Security Angela Nottingham (604) 232-3488 vanfire.com Vandelta Communication Systems Ltd.(VDC) Christopher Rae (604) 732-8686 vandelta.com Software - Property Management Pendo Jodelene Weir (604) 398-4030 pen.do/partners/landlordbc Supplies - Hardware, Building, Maintenance Rona/Lowes Brad LeGrow (604) 314-1366 rona.ca The Home Depot Canada Michael Lirangi (416) 571-8940 homedepot.ca/pro Telecommunications Telus Communications Inc. Sarah Ballantyne (250) 310-3343 telus.com

Tenant Insurance Duuo Insurance Devon Campbell (437) 215-5286 duuo.ca Utilities/ Natural Gas Absolute Energy Kirby Morrow (604) 315-2058 absolute-energy.ca Utility Sub-Metering Enerpro Systems Corp.

Andrew Davidson (604) 982-9155 enerprosystems.com Waste/ Recycling Super Save Disposal Inc. Danielle Johannes (604) 533-4423 supersave.ca Waste Connections of Canada Inc. Rob Barr (604) 834-7578 WasteConnectionsCanada.com Waterproofing Cambie Roofing Contractors Paul Skujins (604) 261-1111 cambieroofing.com Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 rjc.ca Window - Replacement/ Installation/Renovation A-1 Window Mfg Ltd. Roque Datuin (604) 777-8000 a1windows.ca Centra Windows Mark Estrada (604) 882-5010 centra.ca Retro Teck Window Mfg. Ltd. Wilfred Prevot (604) 291-6751 retrowindow.com

ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - VANCOUVER ISLAND Accounting D&H Group LLP Arthur Azana (604) 731-5881 dhgroup.ca Smythe CPA Daniel Lai (604) 687-1231 smythecpa.com Advertising - Vacancies Yardi Breeze Premier Amanda Moreira (800) 866-1124 yardibreeze.ca Advertising & Promotion Places4Students.com Laurie Snure (866) 766-0767 Places4Students.com

The Brick Commercial Division/ Midnorthern Appliance Sherry Madden (604) 587-6658 thebrick.com Trail Appliances Catherine Maxwell (604) 838-3385 trailappliances.com Westcoast Appliance Gallery Fred Aram (778) 861-4175 westcoastappliance.ca Appraisal - Insurance Normac Client Services Team (604) 221-8258 normac.ca

Appliance - Rentals Coinamatic Canada Inc. Jack Ursaki (604) 270-8441 coinamatic.com

Asbestos Removal BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 bmsmechanical.com

Appliance - Sales & Service Coinamatic Canada Inc. Jack Ursaki (604) 270-8441 coinamatic.com

Bailiff and Collections Services IRS Corp.

Sherman Fung (844) 395-4367 irscopr.ca

Cleaning - Carpet & Upholstery Island Carpet & Upholstrey Cleaning Inc. Ron Gould (250) 590-5060 islandcarpetcleaning.ca Collections NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca Contractors BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 bmsmechanical.com Credit Reports: Debtor Locator RentCheck Credit Bureau Brenda Maxwell (800) 661-7312 rentcheckcorp.com Drainage & Sewer Callaway Plumbing and Drains Ltd. Brett Callaway (250) 216-7158 callawayplumbing.ca

Victoria Drain Services Ltd. Dave Lloyd (250) 818-1609 victoriadrains.com

Wyse Meter Solutions Inc. Louie Papanicolopoulos (800) 672-1134 wysemeter.com

Electricians Rushworth Electrical Services Inc. Dustin Rushworth (250) 361-1231 rushworthelectric.ca

Engineers FRESCo Building Efficiency Jordan Fisher (778) 783-0315 frescoltd.com Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 rjc.ca

Energy Efficiency & Conservation Yardi Breeze Premier Amanda Moreira (800) 866-1124 yardibreeze.ca BC Hydro To learn more about energy savings opportunities go to bchydro.com FortisBC Energy Inc. Chris Alionis (888) 224-2710 fortisbc.com FRESCo Building Efficiency Jordan Fisher (778) 783-0315 frescoltd.com

Estate & Succession Planning Monarch Financial/Manulife Securities Inc. Richard Laurencelle (604) 681-2699 Eviction Services NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca Fire Protection & Monitoring Telus Communications Inc. Sarah Ballantyne (250) 310-3343 telus.com

SPRING 2022 | 29

ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - VANCOUVER ISLAND Fire Protection, Monitoring, & Equipment Rushworth Electrical Services Inc. Dustin Rushworth (250) 361-1231 rushworthelectric.ca Gas Service Absolute Energy Kirby Morrow (604) 315-2058 absolute-energy.ca Callaway Plumbing and Drains Ltd. Brett Callaway (250) 216-7158 callawayplumbing.ca Heating Fuels Columbia Fuels Chris Mallory (877) 500-4328 columbiafuels.com Inspections-Tenancy Compliance Canadian Tenant Inspection Services Ltd. Anna Garnett (778) 846-9125 ctiservices.ca Insurance AC&D Insurance Services Ltd. Athanasios Kiosses (604) 985-0581 acdinsurance.com BFL Canada Risk and Insurance Services Inc. Stacey Wilson (778) 374-4125 bflcanada.ca Capri CMW Insurance Services Ltd. Danielle Russell (604) 294-3301 capricmw.ca Megson FitzPatrick Insurance Services Mike Nichol (250) 519-2300 megsonfitzpatrick.com Internet Listing Services Yardi Breeze Premier Amanda Moreira (800) 866-1124 yardibreeze.ca Investment & Retirement Planning Monarch Financial/Manulife Securities Inc. Richard Laurencelle (604) 681-2699 Leak Prevention Automatic Water Shut-offs CuraFlo of BC Ltd. Randy Christie (604) 298-7278 curaflo.com Legal Services NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca Haddock & Company Jessica McNeal (604) 983-6670 haddock-co.ca Lesperance Mendes Lawyers Alex Chang (604) 685-1255 lmlaw.ca Media MediaEdge Communications Dan Gnocato (604) 549-4521 mediaedge.ca

30 | SPRING 2022

Mortgage Financing Citifund Capital Corporation Derek Townsend (604) 683-2518 citifund.com CMHC Eric Bond (604) 737-4161 cmhc.ca First National Financial LLP Michael Yeung (778) 887-8843 firstnational.ca Online Payment Service Yardi Breeze Premier Amanda Moreira (800) 866-1124 yardibreeze.ca Paint Sales Cloverdale Paint Dave Picariello (604) 551-8083 cloverdalepaint.com Pipe Lining/ Re-Piping CuraFlo of BC Ltd. Randy Christie (604) 298-7278 curaflo.com Plumbing/Heating/Boilers BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 bmsmechanical.com Callaway Plumbing and Drains Ltd. Brett Callaway (250) 216-7158 callawayplumbing.ca CuraFlo of BC Ltd. Randy Christie (604) 298-7278 curaflo.com Viessmann Manufacturing Co. Inc. Randy Stuart (604) 533-9445 viessmann.ca Printing Citywide Printing Ltd. Gordon Li (604) 254-7187 citywideprint.com Private Investigation and Skip tracing NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca Propane Columbia Fuels Chris Mallory (877) 500-4328 columbiafuels.com Property Management 460 Property Management Inc. Carol Buck (250) 591-4603 460pm.com Advanced Property Management Inc. Lorri Fugle (250) 338-2472 advancedpm.ca BentallGreenOak (Canada) Limited Partnership Candace Le Roux (604) 646-2814 bentallgreenoak.com

Brown Bros Agencies Limited Kat McMicken (250) 385-8771 brownbros.com Burr Properties Ltd. Andrew Lee (250) 382-8838 Century 21 Energy Realty Erin Vowles (250) 785-0021 c21energymanagement.ca Century 21 Queenswood Chris Markham (250) 477-1100 century21queenswood.ca Colyvan Pacific Property Management Jodi Levesque (250) 754-4001 colyvanpacific.com Complete Residential Property Management Dennie Linkert (250) 370-7093 completeresidential.com Cornerstone Properties Ltd. Jason Middleton (250) 475-2005 cornerstoneproperties.bc.ca Coronet Realty Ltd. Aaron Best (604) 298-3235 coronetrealtyltd.com Countrywide Village Realty Ltd. Tracey Forest (250) 749-6660 Devon Properties Ltd. David Craig (250) 595-7000 devonproperties.com DFH Real Estate Ltd. Lisa Clark (250) 477-7291 Duttons & Co. Real Estate Ltd. Alana Fitzpatrick (250) 389-1011 duttons.com Greenaway Realty Ltd. Kirsten Greenaway (250) 216-3188 greenawayrealty.com Hugh & McKinnon Realty Ltd. Scott Higgins (604) 531-1909 hughmckinnon.com Hume Investments Ltd. Sally McIntosh (604) 980-9304 humeinvestments.com Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 macdonaldcommercial.com Oakwood Property Management Carol Dobell (250) 704-4391 oakwoodproperties.ca Pemberton Holmes Property Management Claire Flewelling-Wyatt (250) 478-9141 thepropertymanagers.ca Proline Management Ltd. Adam Taylor (250) 475-6440 prolinemanagement.com Quality Property Management Real Estate Services Ltd. Marianne Miller (778) 878-7304 bcpropertyspecialist.com

Raamco International Properties Canadian Ltd. Kimm Zbierski (201) 567-5991 raamco.ca Richmond Property Group Ltd. Jean McKay (250) 388-9920 richmondproperty.ca Rowan Property Management Ltd. Arthur Allan (250) 748-9090 rowanproperty.ca Royal LePage Nanaimo Realty Brenda Gilroy (250) 760-2234 royallepagenanaimo.ca Saanich Peninsula Realty Ltd. John Romashenko (250) 588-9246 Sutton Advantage Property Management Ltd. Gilbert Gutfreund (250) 881-8866 TPM Properties Debbie Hunt (250) 383-7663 Tribe Management Inc. Scott Ullrich (604) 343-2601 Widsten Property Management Steve Widsten (250) 753-8200 islandrent.com Real Estate Sales Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 macdonaldcommercial.com CBRE Limited Lance Coulson (604) 662-5141 nationalapartmentgroupbc.ca Colliers International, Victoria Grant Evans (250) 414-8373 collierscanada.com Goodman Commercial Inc. Mark Goodman (604) 714-4790 goodmanreport.com McEvay Blair Multifamily Group James Blair (604) 675-5268 mbmultifamily.com Renovation & Repairs BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 bmsmechanical.com Re-Piping BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 bmsmechanical.com Callaway Plumbing and Drains Ltd. Brett Callaway (250) 216-7158 callawayplumbing.ca CuraFlo of BC Ltd. Randy Christie (604) 298-7278 curaflo.com Restoration FirstOnSite Restoration Ltd. Amy Barilla (236) 335-0499 firstonsite.ca

Roofing Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 rjc.ca Security & Intercom Systems NRM Group Ltd. Jolene Johnson (604) 404-2108 nrmg.ca Telus Communications Inc. Sarah Ballantyne (250) 310-3343 telus.com Software - Property Management Pendo Jodelene Weir (604) 398-4030 pen.do/partners/landlordbc Supplies - Hardware, Building, Maintenance Rona/Lowes Brad LeGrow (604) 314-1366 rona.ca The Home Depot Canada Michael Lirangi (416) 571-8940 homedepot.ca/pro Telecommunications Telus Communications Inc. Sarah Ballantyne (250) 310-3343 telus.com Tenant Insurance Duuo Insurance Devon Campbell (437) 215-5286 duuo.ca Utilities/ Natural Gas Absolute Energy Kirby Morrow (604) 315-2058 absolute-energy.ca Utility Sub-Metering Enerpro Systems Corp.

Andrew Davidson (604) 982-9155 enerprosystems.com Waste/ Recycling Super Save Disposal Inc. Danielle Johannes (604) 533-4423 supersave.ca Waste Connections of Canada Inc. Rob Barr (604) 834-7578 WasteConnectionsCanada.com Waterproofing Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 rjc.ca Window - Replacement/ Installation/Renovation A-1 Window Mfg Ltd. Roque Datuin (604) 777-8000 a1windows.ca Centra Windows Mark Estrada (604) 882-5010 centra.ca Retro Teck Window Mfg. Ltd. Wilfred Prevot (604) 291-6751 retrowindow.com

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41-suite three-storey apartment building in Burnaby

High-density redevelopment up to 20 storeys/6.5

87-acre large-scale development site. 1 km stretch

Heights. Large 26,474 SF corner lot.

FSR. ~28,000 SF corner lot with 225’ frontage.

of land adjacent to the Fraser River.

List $13,250,000

Call for price

Call for price

NEW

SOLD

SOLD

Jordan Lodge

Lancelot Apartments

Macdonald Apartments

5343 Yew Street, Vancouver

1996 West 41st Avenue, Vancouver

851 Bidwell Street, Vancouver

27-suite three-storey + PH apartment building in the

Charming 11-suite apartment building in the heart

24-suite apartment building in the West End.

heart of Kerrisdale. 2.7% cap rate.

of Kerrisdale. Corner lot. 2.7% cap rate.

Corner lot just off Robson St. and Denman St.

List $13,800,000

List $5,800,000

List $12,000,000

Mark Goodman

Cynthia Jagger

Personal Real Estate Corporation

Personal Real Estate Corporation

Direct 604 714 4790 mark@goodmanreport.com

Direct 604 912 9018 cynthia@goodmanreport.com

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Goodman Commercial Inc. Office: 604 558 5511 560–2608 Granville Street Vancouver, BC V6H 3V3

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