Annual Review 2015-16
Caring is our way of life
Contents
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Introduction
11 Developments at RMBI Homes
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Chairman and Managing Director’s report
13 Developing the workforce
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Fundamental standards of care
17 Creating 21st century facilities
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Improving care standards
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Leading the way in dementia care
www.rmbi.org.uk
15 Operational eďŹƒciency review 19 Get involved 21 Our care homes 22 Governing body
Introduction
Introduction Welcome to the Annual Review 2015-2016 At the Royal Masonic Benevolent Institution Care Company (RMBI), we care for older Freemasons, their families, and the wider community. Caring has been our way of life since 1842 and we provide a home for over 1,100 people across England and Wales – while supporting many more. We provide residential care in 17 locations, together with nursing care, specialist dementia care, sheltered accommodation, short stay breaks and day services. We are committed to ensuring the individual’s right to dignity, respect, choice and control over their own lives is upheld and maintained. In 2016, we continue to work towards implementing the corporate plan drawn up by our Board of Trustees. Our focus has remained the same and, as an organisation, we are continually striving to meet our four strategic priorities. These are: • Improving care standards • Increasing operational efficiency • Developing the workforce • Creating 21st century facilities
In each area, maintaining the highest possible standards and quality of care is at the heart of what we do. An example of this can be demonstrated by nine of our care homes receiving a dementia Kitemark award from Dementia Care Matters in 2015 for their exceptional commitment to dementia care services. Furthermore, four of our care homes received top marks for this award. In this year’s report you can find more details about the role of compliance and how we operate as an organisation, to meet the standards set by the care regulators and the local authorities in both England and Wales. We continue to strive towards delivering services that are truly person centred. An update on the dementia care developments at several of our Homes and the ongoing progression of our workforce is also detailed in this report.
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Chairman and Managing Director’s report During the last twelve months there have been some fundamental changes to the Governance structure of both the RMBI and the other Central Masonic Charities.
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President and Chief Executive report
The two most significant developments this year have been the formation of the Masonic Charitable Foundation (MCF) as our over arching parent charity and the Incorporation of the RMBI. The first has seen all the Central Masonic Charities consolidated under a single charity with a single Board of Trustees and a single Executive team. The second involved the creation of a company limited by guarantee, RMBI Care Co, as a wholly owned subsidiary of MCF to run all care operations. It has its own Board of Trustees who are listed towards the end of this review. Both these important developments will simplify and improve the Governance arrangements which are so important for beneficiaries, donors and staff alike. Turning to the care sector itself, the last year has been very challenging. We have worked hard to meet the increasing needs of our residents; comply with the very demanding requirements of the regulators and Local Authorities; introduce electronic care plans in more of our Homes and train and develop our staff. We are delighted to report that we have made good progress in all these areas, which are described elsewhere in this report. However, there are no simple solutions to the national staff shortages in care and nursing staff, the continued pressure on social services budgets and the increasing numbers of older people. All these issues need to be proactively managed in the year ahead. There have also been some significant changes within the Board of Trustees and the Executive Team during the year. James Newman, Chris Head and David Watson have all left the Board to become Trustees of MCF and we would like to thank them for their huge contribution to the RMBI over many years. Chris Caine also stood down as a Trustee but continues to provide support to the charity in a number of ways for which we are most grateful. Sir Paul
Williams has taken over as Chairman and we are delighted to welcome three new Trustees; Graham Leggatt-Chidgey, Chris White and Dr. Kevin Williams. Within the Executive Team, Kevin Harris has become the Development Director and we welcomed Karen Salley as the new Care Operations Director at the beginning of 2016. The final change is that David Innes has been appointed as the Chief Executive of MCF and hands over the reins as Managing Director of RMBI Care Co to Mark LLoyd at the beginning of October 2016. Sir Paul Williams, John Boyington and Chris White are also Trustees of MCF where they will represent the interests of the RMBI. Once again the charity has received fantastic support from the Masonic community, particularly the Associations of Friends and the Friends of the RMBI, without whose continued support the RMBI would not be the charity we all know and love. Provincial Festivals in support of the RMBI are currently running in Yorkshire West Riding (2017), Suffolk (2019), Surrey (2019), Northumberland (2020), and South Wales (2021). The Cumberland and Westmorland Festival (2016) came to an end this year with the Province raising over ÂŁ1.67m. Finally, we would like to acknowledge the commitment of our staff and volunteers. They work incredibly hard and without them we could not provide the care and support which epitomises the RMBI today.
Sir Paul Williams
Mark LLoyd
Chairman
Managing Director RMBI ANNUAL REVIEW 2015-2016
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Fundamental
standards of care
The Care Quality Commission inspects and rates care services in England against the fundamental standards of care, which make up the five key lines of enquiry. Each key line is given a rating of either outstanding, good, requires improvement or inadequate.
“ I have never known such kindness and devotion as that shown to my father during his stay.” Relative of a resident at Ecclesholme, Manchester
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Fundamental standards of care
Is the service safe? This is based on our practice around safeguarding, managing risks, ensuring staffing numbers are appropriate, management of medication and infection control.
Is the service effective? This asks us if the care and support we provide is effective and delivered by staff that are fully skilled and competent in their roles, and who demonstrate their understanding of and adherence to the principles of the Mental Capacity Act in everyday care. It also looks at how we support people to maintain nutritious and balanced diets, have access to other health and social care professionals, and how we ensure our Homes are designed to enable independence and diversity.
Is the service caring? Our staff are encouraged to develop positive, caring relationships with residents to enable them to be as comfortable as possible in their final years. Residents are involved in all decisions about their care and our staff seek to promote dignity and respect at all times.
Is the service responsive? Every resident should receive care that is person centred and responsive to their needs. We seek to improve practice by learning from their experiences, complaints, concerns and compliments. We also aim to ensure that anyone coming into or leaving our Homes, or spending time away due to hospital admissions, has smooth transitions between services.
Is the service well-led?
In England, 10 of our Homes have been rated ‘good’ overall by the Care Quality Commission (CQC). Four of our care homes in England have yet to be inspected using the new method which was introduced by the CQC in 2014. Two of our Homes in England have been awarded individual ‘outstanding’ ratings for the key lines of ‘Responsive’ and ‘Well-Led’. A key focus for our Compliance Team for the coming year will be how we share information, particularly examples of practice, across all our Homes and our staff to ensure we aim for more individual, and overall, ‘outstanding’ ratings. For the services that have been inspected so far, our best overall key line is ‘Caring’ with 10 out of 12 services rated as ‘good’ overall. In Wales, the Care and Social Services Inspectorate Wales (CSSIW) currently inspect Homes using the framework based on Quality of Life, Staffing, Leadership and Management, and Environment. Both our Welsh care homes have been rated as fully compliant by the CSSIW. The changes we have seen in the way English services are inspected has also prompted changes to legislation in Wales, which will come into force in 2018. This means we can expect changes to the way our Welsh services are inspected. Priority over the coming year will be placed on reviewing how we audit our services internally, and setting out new guidelines for quality and safety. This will further ensure that all our services are fully compliant and we promote continuous improvement in all our Homes to enhance the lives of our residents.
As an organisation we aim to promote a positive culture that is open, transparent, inclusive and empowering and supports our management teams to lead by example. We monitor our services closely to ensure we provide consistent high quality care, and work in partnership with other health and social care professionals, in order to enhance the wellbeing of our residents and staff. RMBI ANNUAL REVIEW 2015-2016
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Improving
care standards
“ To all the staff, my family owes a deep debt of gratitude for their care which undoubtedly contributed to my mother’s life being extended to that of 91 years.” Relative of a resident at Albert Edward Prince of Wales Court, Mid Glamorgan
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Improving care standards
At the RMBI we pride ourselves on delivering the highest possible quality of care to our residents in our 18 care homes in England and Wales. Within the Care Operations Team it is our priority to ensure we meet the requirements of the Care Act 2014, England and Social Services and Wellbeing Act 2014, Wales. Since the last Annual Review, we have continued to focus on providing a person centred approach to delivering care by putting our residents’ wellbeing at the heart of everything we do. Following the implementation of the assessment tool last year each resident is now fully assessed using this comprehensive tool prior to admission. A detailed plan of care is designed, focused on meeting each resident’s individual needs. Each resident has a one page profile which outlines their wishes and aspirations. In addition, when a person moves into one of our care homes they are provided with a Welcome Pack containing all relevant information about the Home. This includes information about the Senior Management
Team within the Home and the local practitioners, should the resident have any concerns they would like to discuss. The number of residents with a formal diagnosis of dementia is increasing, therefore a priority for us is to keep up with these needs by providing a specialist dementia service within each of our care homes. In the last year, we have opened dementia support services at Scarbrough Court and Zetland Court. Fourteen RMBI Homes now have a specialist dementia support area within the Home. A new unit is scheduled to open at Cadogan Court in Exeter in autumn 2016.
“ From the first weekend your staff worked tirelessly to make Nan, and us, feel welcome. The Home felt like exactly that, a Home.” Relative of a resident at Lord Harris Court, Berkshire
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Leading the way in dementia care
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Leading the way in dementia care
The ‘Butterfly Service’ status is a nationally recognised Kitemark, awarded by leading dementia care organisation Dementia Care Matters to care homes that are committed to delivering excellent dementia care and providing residents with a high quality of life. In 2015, nine RMBI care homes were awarded the prestigious Kitemark for their exceptional dementia care services. Four of our Homes have achieved the highest level, demonstrating best practice in the social care sector.
Although a significant number of care homes have now received the award, only 13 homes in the UK currently hold the ‘Level 1’ status. Nine RMBI Homes now hold the Kitemark accolade, something no other provider has achieved across its group of homes to date.
Staff at our Homes have been working closely with the Dementia Care Matters team to implement the ‘Butterfly Household Model,’ which places a strong emphasis on emotional intelligence. Key aspects of the model include creating a family like environment for people living with dementia, and removing institutional features such as uniforms, medicine trolleys and rigid task-based routines.
Barford Court in Hove, Prince Edward Duke of Kent Court in Essex, The Tithebarn in Liverpool and Cornwallis Court in Suffolk, were all awarded a ‘Level 1.’ The Dementia Care Matters team inspects Homes annually to ensure that residents continue to receive the highest quality of dementia care.
“ We were delighted to receive the dementia Kitemark award for our Home. We have been working closely with Dementia Care Matters to ensure residents can experience wellbeing and lead meaningful lives. Caring for older people with dementia can be difficult and challenging but it is extremely rewarding. We were honoured to be recognised for our commitment to care.” Beverley Niland, Home Manager at Ecclesholme
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RMBI Developments
“Thank you very much for looking after mum; you have a care home with all the best values and a team with tremendous abilities.� Relative of a resident at Connaught Court, York
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Developments at RMBI Homes
In 2015, a new development directorate was formed to focus on the development of existing services within our Homes and to expand the range of services to help us reach the wider Masonic community. Key priorities: • To continue to extend the number of specialist places for people with a dementia • To research additional sites for future RMBI care home developments • To explore potential venues, using Masonic centres, for day services in areas where the RMBI does not have a presence • To examine why a small proportion of Homes cannot cover their costs and identify options for providing sustainable services. Work to increase the number of specialist places for people with a dementia has continued with the opening of a Dementia Support House at Zetland Court in Bournemouth in June 2016, and at Cadogan Court in Exeter in the autumn. Work is also planned to introduce a second Dementia Support House at Albert Edward Prince of Wales Court in Mid Glamorgan. Two of our Homes do not have a specialist dementia service, Lord Harris Court in Berkshire and Prince George Duke of Kent Court in Kent. Plans are being developed to ensure that we are able to maximise the potential of both care homes to meet the changing needs of current and future residents.
We are conscious that in some parts of the country there is a lack of RMBI services. Long-term, if the opportunity arises, the RMBI may seek to address some of these gaps. However, opening a new care home needs considerable planning to ensure charitable money is used wisely. Currently, we operate one day service at Barford Court in Hove. Plans are also underway to offer a similar service at Tapton Hall Masonic Centre, Sheffield, which will open in early autumn 2016. The aim of this pilot project is to support the local Masonic community and other people living in the immediate area, by providing a service at a location where we do not have a care home. This will help increase the profile of both the RMBI and Tapton Hall in providing a care service for older people in Sheffield. We have been supported in this initiative by the Directors of Tapton Hall and the local Province of Yorkshire, West Riding.
Research is being undertaken and plans developed for a new dementia service, and possible day service, at Prince George Duke of Kent Court, using the area previously occupied by a small block of flats. Similarly, a review of the opportunities at Lord Harris Court is also being considered.
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Developing the
workforce
Supporting our carers “I find it fulfilling to care for people, knowing that I can help make a difference to the final stages of their lives,” says Angela Gorzeak, a Registered Nurse at Cornwallis Court in Suffolk. Angela started working at Cornwallis Court in June 2007 and currently manages a team of carers. During her time at the RMBI, she has completed various training programmes which has helped her gain extra confidence in performing her role. 13
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“It’s a friendly place to work at and they look after the staff. The Home strives to do the very best for the people living and working here.” Ellie Knightson joined the team in June 2012 as a Care Support Worker Level 1 and has completed mandatory training and additional qualifications to progress to a Care Support Worker Level 3. Prior to working at the Home she had less than six months’ experience of working in the care sector.
“My current role involves looking after and supporting 13 residents with everyday care, including administering medication and organising appointments. The training has really helped me develop my skills as a carer and I can now implement them on a daily basis. The job can be challenging but also very rewarding.”
Developing the workforce
We have continued to invest in the training and development of our staff. This includes providing our management teams with a range of tools to ensure our residents can continue to enjoy a safe, caring environment and a happy place to live, delivered by well motivated and well led staff teams. Leading, managing and working safely Following a number of years of outsourcing health and safety support, it was agreed to appoint an Internal Assistant Director for Health and Safety to ensure the way we work and support our residents continues within a safe environment. Over the past few months, an in-depth review of our policies and practises has been undertaken to ensure they are updated and to provide new skills to our management and leadership teams.
Succession planning and building future talent Over the last three years a significant investment has been made in our Homes’ management teams, including a comprehensive leadership and development programme. This is being rolled out to our front line managers, shift leaders and nurses, and will continue into the next financial year. The success of this programme has seen many individuals achieving a promotional role and the teams they manage receiving greater support and coaching as they work. Our Trustees have supported the appointment of a trainer based at each Home to continue our focus on mandatory and soft skills learning programmes. We believe that when staff improve their knowledge and competencies, the delivery of care will improve.
We are currently determining our approach to develop Apprenticeship Programmes in all our Homes, based on current initiatives that have been very successful.
Improved systems A new HR and integrated payroll system has now been launched which will provide increased benefits for our staff and administration teams. This new system will enable us to develop recruitment and training platforms to attract new staff and support their ongoing learning and development plans.
An employer of choice We listen to the feedback provided by our staff through bi-annual staff engagement surveys and the Care Staff Forum which meets every six months. From June 2016, staff based at our Homes will receive a wider Wellbeing at Work programme. This includes an Employee Assistance Programme, providing them with a range of benefits such as guidance for healthy living, and support lines if they require someone to speak to confidentially. This has been very well received. We review our pay rates each year against our peers and by region to ensure we can attract and retain quality staff. The RMBI is meeting and in some instances exceeding, the National Living Wage requirements.
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Operational efficiency review The RMBI had a good year financially in 2015-16, seeing growth in income from care home operations and rising Masonic support through donations and legacies. However, our charity was also affected by overall trends in the care industry, which adversely impacted our costs, and by the lacklustre performance of investment markets, which reduced the value of our portfolio. Income from charitable activities, almost all of which is generated by our care homes, increased by more than 6% to £39.7 million. Again in 2015-16 we maintained high occupancy rates in our Homes, averaging almost 94%. In addition, the proportion of self-funding residents who chose an RMBI Home increased over the previous year. People who choose an RMBI Home have the security of knowing they have a home for life, even if their financial circumstances change – as long as we can still support their needs. As in previous years, payments from local authorities towards the care of our supported residents was far lower than the cost of providing high quality care. In 2015-16, the RMBI provided a charitable grant of over £6 million to cover this shortfall. Offsetting care home income growth was a 7% increase in Homes’ running costs, a large portion of which were staffing costs. In RMBI Homes, and throughout the care industry, residents have increasingly complex care needs. This, coupled with ongoing regulatory change, has driven a need for higher staffing
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levels to ensure we continue to provide high quality care. Prudent cost management has been, and will continue to be, a priority for the RMBI, including investing in computer systems to make our Homes more efficient. Charitable support received from the Masonic community through donations and legacies increased in 2015-16 to £5.1 million, up 13% from the previous year. This was, however, partially offset by a drop in income from investments. As always, we are extremely grateful for the steadfast support we receive from the Masonic community who donate both their time and money. Capital expenditure dropped in 2015-16 to £1.7 million. This is the lowest level for several years as our multi-year Capital Improvement programme is now complete. The value of the RMBI’s investment portfolio, inclusive of social investments, decreased in 2015-16 to £36.7 million. This decline reflected the overall decline of the broader financial markets last year.
Operational efficiency review
Charity Income
Charitable Expenditure Cash and other assets
2016
• Masonic donations • Investments • Legacies • Miscellaneous Total
2016
£3.6m £1.2m £1.5m £0.4m
£6.7m
• Charitable support • Central care • Governance • Fundraising Total
2015
• Masonic donations • Investments • Legacies • Miscellaneous Total
2016
£2.6m £1.2m £0.7m
• Care homes and property £75.2m £36.7m • Investments £10.2m • Net current assets
£0.3m
£4.8m
Total
2015
£2.9m £1.5m £1.6m £2.2m
8.2m
• Charitable support • Central care • Governance • Fundraising Total
£122.1m
2015
£3.4m £1.2m £0.6m
• Care homes and property £75.9m £38.9m • Investments £8.2m • Net current assets
£0.3m
5.5m
Total
123m
The 2015-16 financial year was the last for the “old” RMBI. We are now the RMBI Care Co, and will benefit from being part of the Masonic Charitable Foundation. Our focus on providing high quality care for our residents remains unchanged, and we look forward to the continued support of the Masonic community.
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Creating 21st century facilities
A new lease of life Set in nine acres of woodland, Shannon Court is a beautifully renovated Edwardian country home, situated in the picturesque village of Hindhead in Surrey. Stanley George Uzzell, 90, moved into the Home in August 2014 with his wife Ethel, who sadly passed away in December 2015.
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Since moving to Shannon Court Stanley has enjoyed a new lease of life and takes part in many of the activities at the Home. He is very engaged in Freemasonry and was a member of three Lodges in the Watford area where he previously lived. Stanley enjoys living at the Home, where he is close to his son who lives in Guildford.
He also enjoys spending time with other residents and has taken the lead for the Bingo and quiz games. “You might not always feel like socialising and getting involved but when you leave your room and come to the lounge and participate, you realise it is a lot of fun,� says Stanley.
Creating 21st century facilities
In April 2016, we commenced a new 12-year maintenance programme with the aim of ensuring that our residents always enjoy the best possible standards of safety in comfortable, well appointed surroundings. Sustained capital investment over the 12-year programme will enable us to move to planned preventative maintenance. This helps us to determine the lifespan of mechanical and electrical equipment, and sets programmes for building maintenance to help reduce costs in the long term. By pre-planning maintenance and reducing the risk of equipment failure we will give our Home Managers more time to concentrate on providing quality care for residents. The 12-year programme includes a six year rolling programme to refurbish all residents’ rooms and corridors. All other residents’ areas are to be refurbished within 12 years.
This year, we completed the provision of new rooms and upgraded bathrooms at Scarbrough Court, Northumberland, to create a new dementia facility. Work is currently underway at Cadogan Court, Exeter to create new dementia facilities. This will be completed in autumn 2016. Work is also underway to install standby generators to keep our Homes fully operational in the event of a power loss. This year, we have appointed a National Estates Manager and National Project Manager, both of whom work alongside our dedicated maintenance teams in each Home, to deliver projects and high standards of property, health and safety compliance.
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Get involved
“ Moving into a care home was not an easy decision to make, but the level of care and attention we received made the whole situation much easier to cope with.� Relative of a resident at Lord Harris Court, Berkshire
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Get involved
There are many ways you can get involved at the RMBI, from volunteering your time or skills, to fundraising and organising special events. Every pound donated to the RMBI goes towards looking after the people who use our services. A reminder of some of the ways you can make a donation to the RMBI include: • Posting a cheque or CAF voucher to the RMBI, 60 Great Queen Street, London, WC2B 5AZ. • Through a Lodge/Chapter Relief Chest blue voucher. • Online at www.rmbi.org.uk using a credit or debit card for a one-off donation, or by setting up a regular direct debit or standing order payment. • By text message to 70700, quoting ‘RMBI11’ and the amount you wish to donate. • By donating the proceeds of any eBay item you sell to the RMBI. Legacy gifts contribute a significant amount to our charitable income. In August 2015, we received a very generous legacy gift from the late Mary Prior Hassan. Mary moved to the US following the death of her mother, who was a resident at Cadogan Court in Exeter. Mary was so pleased with the care her mother received during her time at the Home that she left a sum of over £318,000 to the RMBI to be used for general purposes.
In April 2016, Karen Geddes, Business Administrator at Shannon Court in Surrey, completed the Virgin London Marathon in just over six hours and raised over £650 in sponsorship money for the RMBI.
Cumberland and Westmorland Festival Masonic Festivals have made an invaluable contribution to the lives of our residents and to the services we are able to offer at the RMBI. Provincial Grand Master R.W Bro. Norman James Thompson DL officially launched the Cumberland and Westmorland Festival at the Provincial Grand Lodge Annual Meeting in October 2010. Since then various fundraising events have taken place for the RMBI including an Annual Boxing event and a Sportsman’s Dinner. The Province raised over £1.67m during the Festival which came to an end this year. Thank you to everyone who has been involved with the Festival for their tremendous efforts in raising valuable funds on behalf of the RMBI.
We also cannot forget staff members in our Homes who continue to do a fantastic job supporting the RMBI through organising various fundraising activities, demonstrating that every penny really does count.
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Our Care Homes 1. Albert Edward Prince of Wales Court, Mid Glamorgan Tel 01656 785311 Email albertedward@rmbi.org.uk 2. Barford Court, Hove Tel 01273 777736 Email barford@rmbi.org.uk 3. Cadogan Court, Exeter Tel 01392 251436 Email cadogancourt@rmbi.org.uk 4. Connaught Court, York Tel 01904 626238 Email connaught@rmbi.org.uk 5. Cornwallis Court, Suffolk Tel 01284 768028 Email cornwalliscourt@rmbi.org.uk
13. Queen Elizabeth Court, Llandudno Tel 01492 877276 Email queenelizabeth@rmbi.org.uk 14. Scarbrough Court, Northumberland Tel 01670 712215 Email scarbrough@rmbi.org.uk 15. Shannon Court, Surrey Tel 01428 604833 Email shannon@rmbi.org.uk 16. The Tithebarn, Liverpool Tel 0151 924 3683 Email tithebarn@rmbi.org.uk 17. Zetland Court, Bournemouth Tel 01202 769169 Email zetland@rmbi.org.uk
6. Devonshire Court, Leicester Tel 01162 714171 Email devonshire@rmbi.org.uk 7. Ecclesholme, Manchester Tel 0161 788 9517 Email eccleshm@rmbi.org.uk
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8. James Terry Court, Croydon Tel 020 8688 1745 Email jamesterry@rmbi.org.uk 9. Lord Harris Court, Berkshire Tel 01189 787496 Email lordharris@rmbi.org.uk
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10. Prince Edward Duke of Kent Court, Essex Tel 01376 345534 Email stistedhall@rmbi.org.uk 11. Prince George Duke of Kent Court, Kent Tel 020 8467 0081 Email pgdokcourt@rmbi.org.uk 12. Prince Michael of Kent Court, Watford Tel 01923 234780 Email princemichael@rmbi.org.uk
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Governing body Independent living apartments
• Harewood Court, Hove
Tel: 01273 739515 Harewood Court has sheltered apartments for sale. To find out more, please contact our selling agents, Parsons Son & Basley, on 01273 326171.
Grand President
The Most Worshipful the Grand Master, HRH The Duke of Kent, KG, GCMG, GCVO, ADC
Deputy Grand Presidents
P G Lowndes · Pro Grand Master J Spence · Deputy Grand Master Sir David Wootton · Assistant Grand Master
8 Farnfield Court at James Terry Court, Croydon Tel: 020 8688 1745 Retirement apartments for independent living are now available to rent at James Terry Court in Croydon. For further details or to arrange a viewing, please contact the letting agents Chilcott White on 020 8688 4153 or email chilcottwhite@btconnect.com
Grand Vice-Presidents
Robert Eliot Court, Cornwall Tel: 01726 75349 Robert Eliot Court provides sheltered housing on a leasehold scheme. To find out more, please contact the Scheme Manager Jenny Pappin on 01726 75349.
Chairman
Day support services 2 Barford Court, Hove Tel: 01273 777736 Email barfordday@rmbi.org.uk Our day support services are available Monday to Friday from 8am – 7.30pm, and Saturday to Sunday from 10.30am – 4pm.
Care for adults with learning disabilities
• Harry Priestley House, Doncaster
Tel: 01405 814777 Managed on behalf of Masonic Care Limited by the RMBI, this Home accommodates a small group of adults with learning disabilities.
D Buswell · Grand Patron CJ Caine · Grand Patron P E Cornish · Grand Patron Dr A M Davison · Grand Patron J Moore · Past President of the RMBI, Grand Patron J.H. Newman · Past President of the RMBI, Grand Patron R J Race · Grand Patron Willie Shackell · Past President of the RMBI, Grand Patron H B Smith · Past President of the RMBI, Grand Patron D Vine · Grand Patron R J Wade · Grand Patron
Sir Paul Williams · OBE K St.J DL
Treasurer R.W. Marks
Trustees
J. Boyington CBE G. Leggatt-Chidgey I.C.A. Newby S. Radia Esq. Dr J.W.A. Reuther Mrs S.N. Short OBE D. Southern C.G. White Dr. K.R. Williams
Managing Director M. LLoyd
Senior Leadership Team
Louise Bateman · Human Resources Director Kevin Harris · Development Director Dilip Manek · Finance Director Marc Nelson-Smith · Properties Director Karen Salley · Care Operations Director
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For more information about any of the RMBI’s services, contact: Royal Masonic Benevolent Institution Care Company 60 Great Queen Street London WC2B 5AZ Tel 020 7596 2400 Email enquiries@rmbi.org.uk Fax 020 7404 2427
www.rmbi.org.uk facebook.com/thermbi twitter.com/thermbi Registered Charity No: 1163245 • Company No: 1293566 • A review of the period April 2015 to March 2016 • Published in October 2016