Annual Review 2013-14 Caring is ourReview way of life 2013–14 Annual Caring is our way of life
Contents Introduction ………..………..………..………..………..………..… 4 From strength to strength ………..………..………..………..…… 6 Improving care standards ………..………..………..………..…… 8 Launching day support services ………..………..………..…10 Developing the workforce ………..………..………..………..…12 Creating 21st century facilities ………..………..………..……14 Operational efficiency review………..………..………..………16 Supporting Freemasons and their families ………..………18 Get involved ………..………..………..………..………..………..20 Our locations………..………..………..………..………..………..22
“I feel completely at home, safe and secure.” A resident at James Terry Court in Croydon
Introduction This year has seen many exciting developments for the RMBI but at the heart of the changes remains our dedication to providing person centred care.
“My home is always clean and tidy. Feeling safe and secure, and a good team of carers who look after me is all I want.” A resident at The Tithebarn in Liverpool
At the RMBI, we care for older Freemasons and their families as well as some people in the community. Caring has been our way of life since 1842 and we provide a home for over 1,000 people across England and Wales – while supporting many more. Whether people need residential or nursing care, specialist dementia support or day services, we care for them professionally and kindly.
The year 2013–14 has also seen the appointment of new HR and Property Directors and the launch of a new advice and support service. Finally (and as this review illustrates) we have refreshed our brand to reflect the way our organisation functions today. We are confident that having a consistent brand, which better clarifies our message, will both enable us to build on our successes this year – and help us in the future. It will support our work as we continue to deliver person centred care for the Masonic community which we serve.
“All the carers are very nice to me and I’m glad I’m here and not anywhere else.” A resident at Zetland Court in Bournemouth
In our corporate plan, we set out four strategic priorities, as laid down by the Board of Trustees: • Improving care standards. • Increasing operational efficiency. • Developing the workforce. • Creating 21st century facilities. This year’s review illustrates the work we have carried out to meet these priorities – from embracing new technologies and piloting a new day service, to engaging with our staff and continuously improving our Homes.
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“On behalf of our father, we feel that the care he receives is of a very high quality. The staff appear to show genuine concern for his wellbeing.” A relative of a resident at Queen Elizabeth Court in Llandudno
From strength to strength President’s and Chief Executive’s Report The Charity has had another excellent year during which it has looked after more residents than ever before, enhanced the quality of care provided and expanded the range of services offered, all of which has been achieved with a reduced level of charitable support. Valuing our staff
Investing for the future
Credit for these achievements lies with our staff, both at Head Office and in the Homes, who have worked tirelessly throughout the year and we would like to start by thanking them for their dedication and commitment. Whilst talking about our staff, we have continued to invest heavily in their training and development, and have improved their support, recognition and reward programmes to reflect the fantastic work they do.
All businesses need investment and the RMBI is no different. The cutting edge project to implement electronic care plans and medication records continues to make excellent progress and deliver major benefits. We have just finished the last of the major property upgrade programmes at Prince George Duke of Kent Court, Chislehurst, Kent, and a second dementia unit has recently opened at Devonshire Court, Leicester.
A number of key staff members have changed this year and we are delighted to welcome new Home Managers at Queen Elizabeth Court, Llandudno and Zetland Court, Bournemouth. In addition, Russell Evans has joined us as the Regional Operations Manager (South), Marc NelsonSmith as Property Director and, recently, Dilip Manek as Finance Director.
Further projects will follow and details can be found later in this review. In addition, an exciting Day Service trial at Barford Court, Hove has been launched. We hope you will read the very informative article on this important development on page 10.
We would like to make special mention of Chris Head and thank him for his outstanding contribution over 12 years as the Executive Director of Finance. Our thanks also go to John Edgcumbe for his advice and guidance as Property Trustee.
None of this would be possible without the wonderful support we receive from the Masonic community in general, and our Associations of Friends and the Friends of the RMBI in particular. Their generosity in giving us both time and money is hugely appreciated, makes so much of what we are trying to do achievable and, for the residents, much more enjoyable.
It is also with great sadness we report the very untimely death of Andrew White, our previous Property Director, who died earlier this year shortly after retiring.
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RMBI Annual Review 2013-14
Support within the Masonic community
Our principal link with our volunteers is through our Deputy President, John Reuther and we would like to thank him and his wife Maggie for their tireless efforts throughout the year.
Our collaborative work with the other central Masonic charities has made good progress and exciting proposals for the future are currently under consultation with the Craft.
This year, we would like to express a special thanks to the Province of Dorset and its Provincial Grand Charity Steward, David Dunford, for the magnificent total of £1.2 million raised during their Festival for the RMBI.
Last but by no means least, we would like to thank the Trustees for the significant amount of time, energy and expertise they give to the RMBI. Their contribution makes a huge difference and helps to ensure that we remain one of the leading care providers in the not-for-profit sector and a provider of choice amongst the Masonic community.
Sharing best practice At a national level, the RMBI continues to work closely with regulatory and representative bodies to ensure that we are fully aware of all the latest developments in the sector. It also gives us the opportunity to share the considerable knowledge we have accumulated over the last 172 years.
President James Newman
Chief Executive David Innes
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Improving care standards Person centred care lies at the heart of our drive to improve care standards in our Homes. We have been working very hard with our staff, at all levels, to ensure they fully understand and deliver person centred care.
An individual care plan for everyone
Using technology to help deliver care
At the RMBI, we work together with everyone to design a care plan that meets the needs of our residents and allows them to experience wellbeing and meaningfulness. We carefully assess everyone who uses our service so that we can understand their needs, wants and wishes. Staff then use the care plan to deliver the right kind of care and support for each person. That is what we mean by ‘person centred care’.
Without question, our staff are our biggest asset, and they do superb work in caring for and supporting our residents. While that work cannot be replaced by machines or technology, we are now finding that technology can help staff complete their essential record-keeping.
As part of our assessment, we classify people into one of a number of ‘bands’ of care, linking them with other people with broadly the same care needs. We are reviewing our assessment process, as well as looking at staffing levels and the skills needed by staff to provide the best possible service to residents. We hope to complete this review during 2014. The changes we are making will enhance the level of support we give to people living in our Homes.
Last year, we described how we were introducing an electronic care management system into our Homes. The system is now in place at over half of them, giving staff more time to spend with residents. We have also begun using a programme to support the process of medication management. The majority of our residents need help in taking the right pills or medicines at the right time. The new programme enables staff to more effectively order, administer and record medication.
Never too old to try something new Learning to play the piano has been a lifelong dream of Alice Howie, a resident at Prince George Duke of Kent Court in Chislehurst, Kent. With the help of a staff member, Alice’s dream has finally come true. Lizelle Rojales, a Registered Nurse at the Home, has been teaching Alice how to play the piano every Thursday at 18.30 before the start of her shift. Alice, who turns 96 later this year, has lived at Prince George Duke of Kent Court for over a year and attends nearly all activities organised at the Home.
Person centred care lies at the heart of our drive to improve care standards in our Homes.
Activities Coordinator Susan Goodrich said: “Music and entertainment has always been a passion for Alice and she looks forward to the Home’s ‘Music for Health’ session and the monthly outing to Ripley Arts Centre for a classical concert. Watching Alice learning to play the piano is an inspiration to us all.” The Home is incredibly proud of Alice as she proves that it is never too late to learn something new if you put your mind to it. Alice Howie, a resident at Prince George Duke of Kent Court in Kent
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“You make a lonely old woman very happy, what a lot of fun.” A user of the day service at Barford Court in Hove
Launching day support services We have challenged ourselves to find ways to extend our services to people who need some support but are not yet ready to move into 24-hour residential care. This year has seen an exciting new development in the type of support we offer.
Exploring the potential for additional services In a number of Provinces, we have been asked if we can provide an alternative form of provision to long-term care. In response, we analysed our spare capacity and explored the sorts of additional services we could provide. We decided to offer a service where people can come for day support – and then return to their own homes and families. To establish the demand for the service, we launched a pilot day support service at Barford Court in Hove in the summer of 2014. Part of Barford Court was very underused so we adapted it into the sort of facility that would appeal to a wider range of people who are not residents at the Home.
Accessible, flexible support “Oh, it’s so nice to have tea with someone.” A user of the day service at Barford Court in Hove
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We have designed the service at Barford Court to be relevant, appropriate and meaningful to people who are not yet ready for full-time residential care. The day service is open seven days a week. People can attend for part days or whole days, on individual days or any combination of days. By offering such flexibility, families get a break from the responsibility of caring and supporting an older relative at home.
The service is different to that offered by most day care providers because it is located within a care home setting and so service users benefit from all of the care home’s facilities. These include lovely gardens, a hair salon and modernised bathing facilities. There are a number of separate but linked rooms which can hold up to 20 people at any one time. We offer a range of activities, from yoga and tai chi to cooking and computer skills, all of which are designed to appeal to people with very different needs and interests. Meals are available, and we can help people take a shower if they wish. The day service is staffed by its own team, separate to staff working in the main Home. Members of the team have received intensive training so that they can support people with diverse needs. Soon they will have additional support from volunteers.
Expanding our provision for the future In the future, we will carefully analyse the results of this pilot scheme to inform our plans. We are considering whether we could replicate this model of care elsewhere – not just at our existing Homes but in the heart of Masonic communities, where there are under-used Masonic centres. We are committed to responding to the changing and varied requirements of older people. So we hope to be able to offer services in areas of the country where there is no Masonic-run care provision at the moment.
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Developing the workforce Human resources and the learning and development teams play a key role in helping the RMBI deliver its mission. After a period of evaluation of the support we can provide, a series of recommendations were made to the Trustees.
Since then, we have launched a number of projects to ensure that we have the right people in the right place, and that they are trained, developed and motivated to deliver person centred care.
Moving learning and development up the agenda A key area of focus has been to continue strengthening our learning and development team with the appointment of learning and development officers. As a result, mandatory training has remained high on the agenda and we continue to invest in all our staff. We have also redesigned our recruitment, selection and induction programmes this year. We will be using the new programmes to recruit and support new colleagues during 2014–15.
Specialist training for managers It is vital that our managers get the right kind of management training and development. 2013–14 has seen the design of a development programme for training our Home Managers. Each of our Home Managers has successfully completed their training and we will be developing our Deputy Managers in autumn 2014. Other first-line managers will also receive management development opportunities. We are ensuring that Home Managers and Deputy Managers receive training in both technical skills and people management. To support their personal development plans, each of our Home Managers now also receives mentoring from a member of the senior management team.
Recognising outstanding service
New systems for the organisation
In April 2013, feedback from the employee engagement survey suggested that we needed to find a way to recognise and reward outstanding service. We supplemented these results with a series of staff focus groups to better understand what our staff expected in terms of praise and recognition schemes.
All of our Homes are now using Kronos, the new time and attendance system, which has removed the need for paper timesheets. Because it interfaces directly with our payroll system, we have also been able to outsource our payroll function and bring in more efficient payroll practices.
The result was a new internal recognition scheme: OSKAR – which recognises ‘Outstanding Service, Kindness and Respect’ in the way we deliver care to our residents and support to each other. Our scheme enables colleagues, residents, visitors and managers to nominate anyone they see reflecting these behaviours. We have also revised our long service awards to ensure that we thank our staff who have dedicated their career to the RMBI.
Confidence in the quality of our care As part of our Corporate Plan, we have signed up to the Social Care Commitment across our Home teams. The Commitment is a voluntary agreement created by the social care sector, which the RMBI fully supports. Employers and employees, across the whole of the adult social care sector, are signing up to the Commitment, pledging to improve the quality of the workforce. We are proud to support the Social Care Commitment, which is fully in line with our learning and development work. The Commitment is designed to provide the public with the confidence that they and their families will always be supported by skilled people who treat them with dignity and respect.
“The staff put the residents first and give me the feeling that I am important and loved.” A resident at Scarbrough Court in Northumberland
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Creating 21st century facilities As the current five-year capital programme comes to an end, there is still more work to be done to ensure that our residents experience the best possible facilities.
The final Home to be completed as part of the capital programme will be Prince George Duke of Kent in Chislehurst, Kent. Here, we are reconfiguring the existing space to create new and upgraded residents’ bedrooms and we are carrying out fire prevention work to make this – and all our Homes – nicer, safer places to live.
The Home (formally opened by HRH The Duke of Kent in July 2013) can accommodate up to 76 people and includes a dedicated dementia wing and roof-top garden. The original building has been converted in to 13 flats for independent living and a few of these are still available to rent.
Although we will complete these major works this year, we continue to look at ways to improve facilities across the country.
We would like to take this opportunity to thank our dedicated maintenance teams in each Home for their hard work in creating comfortable and safe environments for our residents. In addition, the RMBI has a central property team which includes two Chartered Building Surveyors. We also extend our thanks to them for the professional input and the advice they give to the local maintenance teams.
• We have rolling programmes to upgrade bathrooms, creating relaxing environments with quality finishes. • We plan to continue refurbishing entrances, dining rooms and kitchens. • We will be creating new dementia facilities at Devonshire Court in Leicester, Lord Harris Court in Berkshire and Cadogan Court in Exeter. • We plan to reconfigure Scarbrough Court in Northumberland to create three additional residents’ bedrooms and to upgrade all the bathrooms. This year our flagship home – James Terry Court in Croydon – was shortlisted for a Pinder’s Healthcare Design Award for Best Care Complex.
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“I have peace of mind that there is always someone nearby to help me if I need it.” A resident at Lord Harris Court in Berkshire
Football fan’s wish comes true Roy Watkins came to Albert Edward Prince of Wales Court in Mid Glamorgan for a short stay. Roy has been hailed as one of Cardiff City’s longest-serving fans after first falling in love with the team in the 1930s and holding a season ticket for almost seven decades. This year saw Cardiff City in the Premiership for the first time in 51 years. Roy desperately wanted to see his team play Liverpool and the Home was able to make this happen by arranging for a carer to take Roy to the match. Although the result of the game was disappointing (Liverpool won 6-3), Roy was delighted to have seen the live game. Roy Watkins, a resident at Albert Edward Prince of Wales Court in Mid Glamorgan
Projected number of people aged 85 and over. 2011: 1.45 million 2081: 27.8 million Projected demand for care home services. 2011: 420,000 2020: 439,000 (Source: Laing & Buisson ‘Care of older people UK Market Report’, 2012)
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Operational efficiency review Randall Marks, Treasurer The RMBI produced excellent financial results for the year 2013–14. Care home revenue was up substantially from the previous year, costs were kept well under control, Masonic donations remained strong and the investment portfolio yielded good returns. An increase in revenue
Robust cost controls
The revenue generated by our care homes grew to £35.3m, an increase of almost 8 per cent compared with last year. Yet we achieved it by doing more than simply raising care fees. Throughout the year, our Home Managers and their teams did an excellent job of maintaining high levels of occupancy in our Homes.
Complementing this revenue growth, the cost of running our care homes increased by only 1.2 per cent to £39.3m. This was also due, in part, to our capital programme which has made our Homes more cost efficient.
Additionally, we had more rooms available for residents as a result of our five-year capital programme. This was particularly true at the newly rebuilt James Terry Court in Croydon, but also at many of our other Homes where we have invested to make the most efficient use of our facilities. This increase in revenue masks the fact that (once again) we received essentially no increase in the contribution that local authorities make towards the care of our residents.
It was also because our investments in employee training and in systems such as care management software are paying off. Not only are we able to deliver better care to our residents, we are also improving the way we manage costs.
Charity income Other sources of income As a charity, the RMBI is careful to ensure that we produce the maximum benefit from every pound received from the Masonic community. Charity income received by the RMBI totalled £4.9m in 2013–14, a very slight reduction from the previous year. The Masonic community generously gave £3.2m through donations and legacies. The income from our investments totalled £1.4m, roughly equal to the previous year. Our investments performed well in 2013–14, generating a composite return of 7.3per cent. During the year, we drew down £2.9m from our investment portfolio to help fund operations and capital expenditures. As a result, the portfolio ended the year at £36.5m, down just £0.4m from the previous year.
Masonic donations 2.5m Investments 1.5m
2012 2013
Masonic donations 2.1m Investments 1.4m
2013 2014
“Kindness and friendliness make for a very happy atmosphere in this beautiful home.” A resident at Connaught Court in York 16
All figures are in millions
Legacies 1m Miscellaneous 0.3m
Total: 4.8m Charitable expenditure Charitable support 3.7m Central care 1m
2012 2013
Governance 0.6m Fundraising 0.3m
Total: 5.6m Charitable support 4m Central care 1m
2013 2014
Governance 0.6m Fundraising 0.3m
Total: 5.9m Cash and other assets Care homes and property 70.9m
Looking ahead In the coming year we will continue to work diligently to increase the operational efficiency of our Homes. With the continued generous support we will undoubtedly receive from the Masonic community, I am optimistic that we will again achieve excellent financial results in 2014–15.
Miscellaneous 0.2m
Total: 5m
Capital expenditure down Capital expenditure totalled £3.1m in 2013–14. This is down significantly from the extraordinary levels of previous years as we now near the end of our multi-year capital improvement and fire safety programme. The programme has successfully achieved its goal of providing safer, more comfortable and more efficient Homes for our residents.
Legacies 0.8m
2012 2013
Investments 36.9m Net current assets 7.8m
Total: 115.6m Care homes and property 72m
2013 2014
Investments 36.5m Net current assets 8.7m
Total: 117.2m RMBI Annual Review 2013-14
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“In times of distress the world can appear to be full of red tape, jargon and bureaucracy. The Advice and Support Team can support brethren and dependants through challenging circumstances.” Terry Ryan, Advice and Support Team
Supporting Freemasons and their families This year saw the RMBI Care Advice Team and the Royal Masonic Trust for Girls and Boys Welfare Team merge to form a combined Advice and Support Team.
Invaluable help and support
“The Advice and Support Team are friendly, knowledgeable and compassionate. I am extremely appreciative of the support, help and guidance they have given to me.” Mrs Bridge, Worthing
The Advice and Support Team provide a free, independent and confidential service to Freemasons and their families on behalf of all four central Masonic charities. They offer guidance and support – and they are also able to give advice about the services offered by the four Masonic charities and by statutory and voluntary agencies. No query is too big or small. Whether you, or someone you know, is struggling with a short-term financial setback or severe health issues that are making it hard to cope, the Advice and Support Team are there to help.
Accessible to all
A seamless service
The service is open to everyone, whether you are an Almoner supporting members of your Lodge or Province, an individual Freemason, a wife or partner of a Freemason, or the children or grandchildren of a Freemason. As long as you have a Masonic connection, you can use the services of the Advice and Support Team.
Since the two teams merged, the staff have been learning one another’s roles to make sure they can provide a more comprehensive service to Freemasons and their families. We are already seeing advantages for users of the service: the team can now handle more cases than before, they are able to resolve cases quicker, and advisers are easier to access because there are more of them to cover England and Wales.
As well as providing information and support to Almoners, the Advice and Support team work directly with individuals who need assistance. The team knows a lot about what support is available to help you through tough times and can work with you to explore your options, signpost you to other organisations and services, or just be there to listen. The Advice and Support Team are committed to making sure you get the help you need, when you need it. You can be confident that their advice and support is clear, professional, confidential and impartial.
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Get in touch To find out more about how the team can help, please get in touch. Call: 0800 035 60 90 Email: help@freemasonrycares.org Visit: www.freemasonrycares.org
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Get involved At the RMBI we really appreciate every pound that is donated. All our donations go towards looking after the people who use our services.
There are many ways you can make a donation towards the work of the RMBI:
Remembered in a legacy
• By posting a cheque, CAF or KKL voucher to the RMBI, 60 Great Queen Street, London WC2B 5AZ. • Through a Lodge/Chapter Relief Chest blue voucher. • Online at www.rmbi.org.uk using a credit or debit card for a one-off donation, or by setting up a regular direct debit payment. • By calling us on 020 7596 2400 and using a credit or debit card. • By text message to 70700, quoting ‘RMBI11’ and the amount you wish to donate. • By donating the proceeds of any eBay item you sell to the RMBI. • By donating unwanted cars via the ‘Give a car’ scheme. (Proceeds of a sale or scrap can be forwarded to the RMBI.)
In February 2014 Mrs Judy Thomas, a resident at Connaught Court in York, sadly passed away at the age of 72. Her late husband Leslie Thomas had also been a resident at the Home before his death in the summer of 2013.
We are grateful to Mr and Mrs Thomas for their donation this year.
Both Mr and Mrs Thomas had expressed wishes that on their death, the RMBI and specifically Connaught Court, could be left a legacy gift from their estate to help the RMBI continue to provide the high standards of care that they had experienced while living at the Home. Their generous donation totalled £80,000, for which we are hugely thankful.
Dorset Festival 2014 This year saw the Dorset Province host the 168th annual RMBI festival. Every Lodge in the Province held events to raise money for the RMBI. At a gala dinner at the end of the festival in May, the Provincial Grand Master for Dorset presented the RMBI with a cheque for £1,230,226.79. We are grateful to everyone for their amazing fundraising efforts.
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Keeping busy and helping others
Many older men encounter a social and occupational gap in their lives once they retire.
After a life of structure and relationships forged through work, many older men encounter a social and occupational gap in their lives once they retire. However, Jack MacMurren, resident of Cadogan Court in Exeter, is part of an innovative scheme to help men socialise and stay active. ‘Men in Sheds’ is a programme run by Age UK that seeks to bring older men together while helping charitable causes. The initiative provides men over the age of 50 with a meeting place to renovate old or broken garden equipment. The men are able to spend time with their peers and at the same time put their practical skills to good use. The renovated garden equipment is donated to both UK and international charities and sold to local people to raise money for Age UK. Jack has been part of the programme in Exeter for over a year. During this time he has made a number of new friends, shared memories of the past and repaired everything from wheelbarrows to birdhouses. Jack says: “I’ve made some great friends through ‘Men in Sheds’ – we enjoy talking about what we’ve been doing that week and it’s nice to have a change of scenery. I used to work on ships and still enjoy making and fixing things. It’s great that I can still do this once a week, and it’s nice to know that what I make is put to good use.” Jack MacMurren, a resident at Cadogan Court in Exeter
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Our care Home locations 1. Albert Edward Prince of Wales Court, Mid Glamorgan Tel: 01656 785311 Email: albertedward@rmbi.org.uk 2. Barford Court, Hove Tel: 01273 777736 Email: barford@rmbi.org.uk 3. Cadogan Court, Exeter Tel: 01392 251436 Email: cadogancourt@rmbi.org.uk 4. Connaught Court, York Tel: 01904 626238 Email: connaught@rmbi.org.uk
14. Scarbrough Court, Northumberland Tel: 01670 712215 Email: scarbrough@rmbi.org.uk
Independent living apartments Harewood Court, Hove
Grand President
Frank Nichol
15. Shannon Court, Surrey Tel: 01428 604833 Email: shannon@rmbi.org.uk
Tel: 01273 739515
HRH The Duke of Kent, KG, GCMG, GCVO, ADC
Jonathan Weiss
Harewood Court has sheltered apartments for sale. To find out more, please contact our selling agents, Parsons Son & Basley, on 01273 326171. 8
5. Cornwallis Court, Suffolk Tel: 01284 768028 Email: cornwalliscourt@rmbi.org.uk
Tel: 020 8688 4153 Email: chilcottwhite@btconnect.com
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7. Ecclesholme, Manchester Tel: 0161 788 9517 Email: eccleshm@rmbi.org.uk
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10. Prince Edward Duke of Kent Court, Essex Tel: 01376 345534 Email: stistedhall@rmbi.org.uk
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11. Prince George Duke of Kent Court, Kent Tel: 020 8467 0081 Email: pgdokcourt@rmbi.org.uk
13. Queen Elizabeth Court, Llandudno Tel: 01492 877276 Email: queenelizabeth@rmbi.org.uk
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Derek Buswell Chris Caine Peter Cornish
Russell J Race
Barford Court, Hove
Brian Smith
Dennis Vine
Executive team Chief Executive David Innes Executive Director of Care Operations Kevin Harris Executive Director of Finance Christopher Head until 8 August 2014
Dennis Vine Roland J Wade
Director of Finance
President
Dilip Manek from 28 July 2014
James Newman Deputy President
Director of Human Resources
Dr John Reuther
Louise Bateman
Treasurer
Director of Properties
Randall Marks
Marc Nelson-Smith
Email: barfordday@rmbi.org.uk Trustees
Care for adults with learning disabilities
John Boyington John Edgcumbe Ian Newby
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Grand Vice-Presidents
Robert Eliot Court provides sheltered housing on a leasehold scheme. To find out more, please contact the Scheme Manager Jenny Pappin on 01726 75349.
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Sir David Wootton
John Moore
Tel: 01273 777736 5
Jonathan Spence
Tel: 01726 75349
We are proud to launch our first day service at Barford Court in Hove. Open seven days a week from 8am to 19.30pm Monday to Friday, and from 10.30am to 16.00pm Saturday to Sunday.
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Peter G Lowndes
Dr Alan Davison
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Deputy Grand Presidents
Robert Eliot Court, Cornwall
Day support services
9. Lord Harris Court, Berkshire Tel: 01189 787496 Email: lordharris@rmbi.org.uk
12. Prince Michael of Kent Court, Watford Tel: 01923 234780 Email: princemichael@rmbi.org.uk
James Terry Court, Croydon Retirement apartments for independent living are now available to rent at James Terry Court in Croydon. For further details or to arrange a viewing, please contact the letting agents, Chilcott White.
17. Zetland Court, Bournemouth Tel: 01202 769169 Email: zetland@rmbi.org.uk
8. James Terry Court, Croydon Tel: 020 8688 1745 Email: jamesterry@rmbi.org.uk
Co-opted Trustees Chris Caine
16. The Tithebarn, Liverpool Tel: 0151 924 3683 Email: tithebarn@rmbi.org.uk
6. Devonshire Court, Leicester Tel: 01162 714171 Email: devonshire@rmbi.org.uk
Governing body
Harry Priestley House, Doncaster
Sushil Radia
Tel: 01405 814777
Sylvia Short
Managed on behalf of Masonic Care Limited by the RMBI, this Home accommodates a small group of adults with learning disabilities.
David Southern David Watson Sir Paul Williams
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For more information about any of the RMBI’s services, contact: Royal Masonic Benevolent Institution 60 Great Queen Street London WC2B 5AZ Tel: 020 7596 2400 Email: enquiries@rmbi.org.uk Fax: 020 7404 2427
www.rmbi.org.uk facebook.com/thermbi twitter.com/thermbi
Registered charity 207360 | A review of the period April 2013 to March 2014 | Published in October 2014