Annual Review 2014-2015
Caring is our way of life
Contents 2 President and Chief Executive report
12 Employee recognition and award schemes
4 Fundamental standards of care
14 Operational efficiency review
1 Introduction
6 Improving care standards 8 Experiential learning - A new way of developing care 10 Developing the workforce 2
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16 Creating 21st century facilities 18 Get involved 20 Our care homes 21 Governing body
Introduction
Introduction Welcome to the 2014-15 annual review. In our care homes, as in all our work, we are committed to ensuring the individual’s right to dignity, respect, choice and control over their own lives is upheld and maintained. Caring has been our way of life since 1842. We provide a home for more than 1,000 people across England and Wales, while supporting many more. We offer residential care in 17 locations, along with nursing care, specialist dementia care, sheltered accommodation, short-stay breaks and day services.
This report will show our progress towards meeting four strategic priorities:
The Care Act 2014 is the biggest reform of care services in 60 years, setting out key principles for all associated with the sector, whether they receive care, provide care or assist in other ways. The Act establishes a statutory principle of wellbeing that places the person requiring care at the centre, ensuring their views, wishes, feelings and beliefs are always considered.
At the heart of the plan lies the need to continue maintaining the highest possible standards of person centred care, while achieving best value for money.
It also alters the way care providers are regulated and inspected, setting up a legal requirement to conform to fundamental standards that spell out the rights everyone is entitled to expect when they receive care.
This report pays particular attention to our ongoing workforce development, highlighting initiatives including improved staff recruitment, training and engagement; the use of pioneering techniques such as experiential learning; and a new staff award scheme to recognise and celebrate outstanding personal contributions.
During 2015, the RMBI is continuing to work towards implementing the corporate plan drawn up by our Board of Trustees.
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Improving care standards Increasing operational efficiency Developing the workforce Creating 21st century facilities
Valuing the contribution of every member of staff is key to providing a motivated workforce that delivers care in a way that promotes dignity and independence.
“ In care you can really make a difference to people’s lives. I’m thankful to the RMBI for giving me that chance and I hope I can work for them for many years to come.” Care Support Worker, Prince Edward Duke of Kent Court, Essex RMBI Annual Review 2014-2015
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President and Chief Executive report The Charity has had another extremely busy year during which the two main areas of focus have been the provision of the highest possible standard of care to our residents, whilst at the same time supporting and developing our staff. In addition, work to change the legal status of the RMBI to be both a charity and a company limited by guarantee, and the ongoing work on the consolidation of the Central Masonic Charities have taken a considerable amount of time and effort. The implementation of the Care Act 2014 is covered elsewhere in this Review and it is without doubt the most fundamental reform of care services in the last 60 years. At its heart lies the requirement to provide truly ‘person centred care’ to all those who require support.
year’s satisfaction survey that the majority of our residents and their relatives are very happy with the services we provide. However, there is always room for improvement and those areas that have been identified as needing extra focus will be addressed over the coming year.
In addition, there is significant new legislation aimed at ensuring those providing that support, whether they be paid staff, family members or volunteers, have their rights protected. As a result of the Care Act, there has been a major change to the way care providers are regulated and inspected, and the re-introduction of a ‘performance measurement system’. The highest level is ‘Outstanding’ and it won’t surprise you to know that the Board of Trustees has set this as the target for all our Homes. We saw from this
Our staff continue to be our greatest asset and there is no doubt they work tirelessly looking after our residents. Their job has become increasingly demanding, not only because of the rising level of frailty amongst our residents, but also because of the range of skills they have to master, many of which are increasingly ever more technical and complex. As a result, we have organised a considerable amount of additional training to assist them and you can read more about this later in the report.
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President and Chief Executive report
In the last year, we have also tried to engage more closely with our staff and to respond to many of their requests. We are delighted this was recognised in the recent Employee Engagement Survey. The introduction of the living wage, as announced by the Chancellor in his 2015 summer budget statement, will benefit some of our lowest paid workers and is to be welcomed. However, although we may be able to meet some of the additional costs from further efficiency savings, part of it will inevitably have to be passed on through fees. There is a huge amount of change underway within the health and social care sector, for which, as a charity, we need to be prepared. As a consequence, the Board of Trustees has agreed to the addition of a Development Director to the Senior Leadership Team. This person will not only monitor changes in the sector, they will also identify new opportunities where the RMBI can broaden the services it provides.
We are extremely fortunate to receive fantastic support from the Masonic community, and we would particularly like to thank all the Associations of Friends and the Friends of the RMBI for their hard work in giving both their time and money to help make the lives of our residents more fulfilling. In conclusion, we would like to say a few words about the consolidation of the Central Masonic Charities. By April 2016 the new charity, the ‘Masonic Charitable Foundation’ will be in existence and providing enhanced support to the Masonic community. Although the care homes will continue to operate separately as a subsidiary company, called RMBI Care Co, this will be the last Annual Review for the RMBI in its current form. Consequently, we would like to close by thanking our wonderful Trustees, over so many years, for giving their time and expertise to the charity, especially in these challenging times. They enable the RMBI to continue to provide the best possible care to our residents.
James Newman President
David Innes Chief E xecutive RMBI Annual Review 2014-2015
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Fundamental standards of care The Care Quality Commission’s fundamental standards set a level below which care must not fall. They relate to all areas of care, enshrining rights and expectations of: • Person centred care – tailored to individual needs and preferences • Dignity and respect – during all care and treatment • Consent – before any care or treatment • Safety – risks must be competently assessed to avoid harm • Safeguarding – from neglect, abuse, restraint and lack of freedom • Food and drink – that is sufficient and suitable to maintain good health • Premises and equipment – clean, maintained, secure and properly used • Complaints – systems in place to investigate and take action • Good governance – plans to meet all standards with regular checks • Staffing – qualified, competent, with training, support and supervision • Fit and proper staff – right people for roles, with relevant checks • Duty of candour – open, transparent and prepared to admit mistakes • Display of ratings – available to service users and online
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Fundamental standards of care
The five key questions
Levels of satisfaction
Every care service in England is inspected according to five key questions, each of which leads to a relevant line of enquiry. After an inspection, they are given a rating for how well their provision satisfies each question, as well as an overall rating. These range from outstanding, through to good, requires improvement, and inadequate.
In addition to the regulators’ inspection reports, at the RMBI, we have regularly conducted satisfaction research among residents and relatives of all our care homes over the past seven years. We use the findings from the surveys to help assess and inform the quality of care provided by our Homes, to make sure they are of a high quality and meet our stringent internal standards and the expectations of our residents and relatives.
All of these questions effectively fall into what is known as ‘the mum test’ – they are the things we would naturally ask of a provider if we were looking for care for our own mother or loved one: • • • • •
Are they safe? Are they effective? Are they caring? Are they responsive to people’s needs? Are they well-led?
In our 2014 surveys, 96 per cent of residents reported satisfaction with overall standards, together with 95 per cent of relatives or friends – which maintains levels of satisfaction shown in previous years. Additionally, 95 per cent of relatives would recommend the Home to someone else.
Catering The latest survey results also revealed some areas for improvement and we have identified Catering as one of the main areas of focus for the future. We will be looking at different ways that we can enhance mealtimes for our residents to ensure that our catering service is truly person centred. This ranges from the quality and variety of food that is provided to the surroundings in which it is served. RMBI Annual Review 2014-2015
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Improving care standards To meet the requirements of the Care Act 2014, we have reviewed and developed our processes to make sure they provide a detailed and accurate picture of our residents’ needs and how we are able to support and care for them. Seven of our Homes have already been inspected under the new framework and all RMBI Homes are working to these standards to ensure ongoing compliance. Assessing individual needs In line with the Act, we have been designing a new assessment form to be used both before a person moves into a Home and regularly during their stay. It enables staff to provide appropriate care and support from the moment a person arrives, and allows individual information to be easily transferred onto care plans. The assessment will ensure we get a full picture not only of any physical difficulties, but of interests, likes, dislikes, and significant people in someone’s life. This is particularly
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important as we support an increasing number of people with dementia. An accurate picture will also enable us to determine staffing levels to provide the right level of care and support. The second part of the Act, now delayed until 2020, will concentrate on reforming the way care is funded and paid for. We have started work to ensure RMBI systems are in line with legislative requirements and will be updating information as the Government clarifies how care providers will operate.
Improving care standards
“ I am constantly reminded of the superb level of care my father receives from committed and highly professional staff – they are a credit to you and the organisation you lead.” Relative of a resident at Devonshire Court, Leicester
“ We would like to thank everyone for the wonderful care you gave our mum for the last two years of her life. We had not seen mum as contented for a long time. We especially appreciated the tea trolley and cheerful chats with the staff. The cakes were always a highlight and I think it is a compliment on the quality of the food that she maintained weight at Connaught Court. No matter what time of day, or day of the week, we always felt welcome and free to come and go.” Relative of a resident at Connaught Court, York
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Experiential Learning - A new way of developing care Experiential learning is about letting carers step into the shoes of residents, giving them a chance to share their experiences first-hand. It is critical that all new care, nursing and activities staff, including shift leaders and RGNs are focused on delivering person centred care for all our residents, at all times. Experiencing what it’s like to be one of our residents is an effective way to build empathy and understanding, helping our workers to see life from a resident’s perspective. The induction programme therefore includes an experiential element in order to achieve this greater sense of empathy.
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In June this year, trainers at Prince Michael of Kent Court in Watford invited journalists from the BBC, Reuters and Radio 4 to experience the daily challenges affecting the 400,000-plus people who live in a care home across the UK. Alongside carers, they took part in a variety of positive and negative scenarios, including: • Being pushed in a wheelchair with artificially impaired vision • Being supported to eat a meal by a carer • Having their face and neck washed by a carer • Being left in an empty room, unable to move from their chair or bed • Wearing a wet incontinence pad for an extended period
Experiential Learning - A new way of developing care
Louise Bateman, HR Director at the RMBI, explained the principles behind the new learning technique: “In 2014, we reviewed our recruitment and induction programmes for new care staff. We wanted to ensure that we were recruiting not solely on technical skills or abilities, but on the basis of values and attitudes to care. We talked to recently joined carers, as well as managers, to develop our thinking. From this, we re-designed the induction programme to include experiential learning, so we could provide residents with a deeper level of person centred care.” Our training approach includes how care is provided, and how staff engage with and support residents. Since October 2014, all our care homes offer experiential learning for new staff. Plans to build and expand on the training to include additional scenarios – such as brushing someone’s teeth – are already well underway.
“ We feel that experiential learning should be adopted by the whole care sector, as part of the drive to raise care standards to the highest level.” Nina Stephens, Senior Carer and Trainer at Prince Michael of Kent Court, Watford
This new way of training carers has already improved the lives of the people in our Homes. Having this training will allow RMBI care staff to have a greater insight into some of the challenges faced by our residents.
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Developing the workforce We have undertaken a series of initiatives to ensure we have the right people in the right place, trained, developed and motivated to deliver person centred care to all our residents. Our new, values based recruitment assesses all staff coming to work in our Homes. This new approach to selecting staff focuses on the candidate’s ability to interact with our residents in addition to their competency and ability to carry out the role. This is followed by a comprehensive induction and training programme, including a buddy system to help newcomers feel welcome, and our new experiential learning programme.
Investing in leadership and management skills This year, our Chief Executive, the Senior Leadership Team, and all Directors have undertaken leadership training. Following on from our successful Home Manager programme last year, we are now assigning mentors to all Deputy and Assistant Managers and beginning a programme for our first line managers – the Shift Leaders and Nurses, who have responsibility for inspiring and motivating carers on a daily basis. These programmes support our wider Talent Management and Succession Planning approach.
Feedback on employee engagement We were delighted that the results of our second employee engagement survey showed 79 per cent of respondents reporting that they are positively engaged at work. There has also been excellent feedback on our learning and development programmes as well as our new induction programme.
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Developing the workforce
Supporting our carers “ I’ve worked at Prince Edward Duke of Kent Court in Essex for almost 10 years, starting as a level one carer and working my way up to Senior Shift Leader, with a lot of support from my colleagues and Manager. “ The Home is set in beautiful grounds in the countryside. I drive from a noisy road onto a quiet country lane, and the Home is at the end of a long driveway. “ I really enjoy my job. Every day brings new challenges, but as a team we encourage one another to achieve good results for the Home and ourselves and help each other get through. I meet so many different people I’d never come across in other environments.
“ I spend my time working with people who share my aspirations. The RMBI are fully supportive and understand that the most important aspect of the job is the welfare of the people we look after. “ The team ensure the people we look after receive the best care and their time here is enjoyable. Prince Edward Duke of Kent Court is a warm and caring place to work – I would highly recommend it to anyone interested in caring for older people. “ I really couldn’t envisage working anywhere else.” Senior Shift Leader, Katrina Karolchyk
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Employee recognition and award schemes OSKARs for Outstanding Service Kindness And Respect Our staff are the most important part of our organisation, and last year the RMBI set up OSKARs to recognise and celebrate outstanding performances and contributions. Our awards are a way of raising appreciation and shining a spotlight on the high standards we strive to achieve. Any employee can be nominated by a care home resident, a fellow worker, or by a visitor. Nomination criteria reflect the RMBI’s policy of delivering care in a way that promotes independence and dignity while enhancing residents’ enjoyment of life. Employees who demonstrate these values can be nominated for: • • • • •
Exceeding expectations of their role Acts of kindness Thoughtfulness to others Excellent team work Finding new ways to enhance the experience of those living in our Homes
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Since the launch of the scheme, in February 2014, monthly winners have come from our Homes across the country and Head Office staff. Each year, one monthly winner will go on to win an annual award. Cathy Davis, Care Support Worker at The Tithebarn in Liverpool, achieved the first annual OSKAR for representing the values upheld by the RMBI. She was nominated by a fellow staff member, who said: “Cathy is always kind, patient and understanding. She has always demonstrated a strong sense of commitment and loyalty.”
Employee recognition and award scheme
The Great British Care Awards The Great British Care Awards celebrate individuals who have demonstrated outstanding excellence within the statutory, independent and voluntary care sectors. Last year, 14 RMBI employees were nominated.
Jane Baldwin
Sandra Robson
South Region Learning and Development Officer Winner of the Trainer of the Year Award
Scarbrough Court, Northumberland Putting People First Award runner up
“ I enjoy my role and feel privileged in my work, so I was totally taken aback when I was nominated by my line manager. If I can make a positive difference to someone’s life, whether that is the excellent quality of care our residents receive or developing the employee to reach their full potential, then that is my reward. Standing on stage was amazing, people were celebrating and clapping for me.”
“ I work in the focal part of the Home where staff, families and visitors have access to a team member to deal with issues, questions or problems. Blending the needs of others with my job role has become natural and fulfilling. “ I felt chuffed to bits that a co-worker took time to make it known that he was inspired by me. I am proud that I was recognised. It helps when staff are acknowledged and validated for their hard work.”
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Operational efficiency review Randall Marks, Treasurer
We again delivered very good financial results in 2014-15. Residential and care home income increased substantially from the previous year, costs also increased but at a lesser rate, Masonic donations and legacies were up by £1.4 million and the value of our investment portfolio grew by more than £1 million. Revenue boost from higher occupancy Residential and care home revenue increased to £37.3 million, in 2014-15. Part of this increase was due to higher care fees, but crucially, our Homes’ occupancy rate further increased in 2014-15, to 93.5 per cent, well above average for the care sector. As always, the credit for this belongs to our Home Managers and their teams. There was also a small increase in the total number of rooms available for residents. The cost of operating our care homes increased by 4 per cent, to £41.0 million in 2014-15. This above-inflation cost increase was mainly driven by our need to respond to the increasingly complex care needs of our residents, and the changing regulatory requirements of the care industry. Nevertheless, we continue to make efficiency improvements and to prudently control costs.
Charitable donations increase Charity income also rose in 2014-15. Masonic donations from individuals, lodges and provinces rose to £2.9 million. Legacies received rose to £1.6 million. The RMBI depends on these generous donations from the Masonic community to help support those of our residents who need financial assistance above that provided by local authorities. Investment income was up slightly to £1.5 million, and miscellaneous income was up sharply, thanks to the sale of non-operational property.
Capital investment projects Capital investment in RMBI properties totaled £8.5 million. Among the larger projects were improvements to the nursing wing, and completion of fire safety work at Prince George Duke of Kent Court in Kent; completion of the rebuilding of James Terry Court, Croydon; and the addition of a second dementia support house at Devonshire Court, Leicester. Investment also began on the redevelopment of the RMBI’s former head office building in London. As a result, the net book value of RMBI care homes and property grew to £75.9 million. Our investment portfolio generated a composite return of 9.3 per cent. After withdrawals to help fund operations and investments, the value of the portfolio grew to £37.8 million.
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Charity Expenditure
Cash and other assets
2015
2015
2015
• Masonic donations • Investments • Legacies • Miscellaneous Total
£2.9m £1.5m £1.6m £2.2m
£8.2m
• Charitable support • Central care • Governance • Fundraising Total
Total
£1.2m £0.6m
• Care homes and property £75.9m £37.8m • Investments £9.3m • Net current assets
£0.3m
£5.5m
Total
2014
2014
• Masonic donations • Investments • Legacies • Miscellaneous
£3.4m
£2.1m £1.4m £1m £0.3m
4.8m
• Charitable support • Central care • Governance • Fundraising Total
Operational efficiency review
Charity Income
£123m
2014
£4m £1m £0.6m
• Care homes and property £72m £36.5m • Investments £8.7m • Net current assets
£0.3m
5.9m
Total
117.2m
Looking ahead In the coming year, we will continue working and investing to further improve the excellent care we provide our residents, while operating our Homes as efficiently as possible. The continued support we receive from the Masonic community will be vital to our success.
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Creating 21st century facilities With our five-year capital programme now complete, a 10-year maintenance programme will ensure residents always enjoy the best possible standards of safety in the nicest surroundings. We are continuing our rolling upgrade programme, with work starting on the provision of new rooms and upgraded bathrooms at Scarbrough Court in Northumberland. This will be followed by the creation of new dementia facilities at Cadogan Court in Exeter, and the replacement of a single-storey wing with a two-storey wing and support house, at Lord Harris Court in Berkshire. We are ensuring the reliability of essential utilities by reviewing all our property compliance policies, and installing standby generators so that Homes will be fully operational even in the event of power loss.
“ I shall be eternally grateful to the RMBI for offering both my parents the best possible care in lovely surroudings� Relative of a resident at Devonshire Court, Leicester
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Our property team is working with dedicated maintenance teams in each Home to improve the environment. A ten-year investment programme will enable RMBI to move to planned preventative maintenance, which determines a lifespan for mechanical and electrical equipment, and sets programmes for building maintenance. By pre-planning maintenance and reducing the risk of equipment failure, we will give our Home Managers more time to concentrate on providing quality care for residents.
Creating 21st century facilities
“ Designing the environment for people with dementia should enable people to make the best use of any and all of their senses that they are still able to use.” Richard Pollock, Dementia Services Development Centre, Stirling University
A design for living The RMBI has worked with an interior design agency to create Interior Specifications standards that are applied to all refurbishments and new build interiors. When designing for residents living with dementia, there are certain considerations that need to be factored into any area of refurbishment works within the Home. The key design principles are: • Familiarity • Relief of stress • Domestic scale • Clear visibility and multiple clues • Avoidance of confusion/distraction • Ease of use and understanding • Importance of activity and exercise • Sensory enhancement
Residents with visual and sensory impairments will be helped by elements including curtains that maximise natural light and high levels of artificial lighting. Walls and furniture will have a minimum contrast of 30 per cent to aid differentiation, while flooring in similar tones will promote ease of movement.
Bathing with light and sound The new sensory bathroom in the dementia support house at Prince Michael of Kent Court in Watford shows how design can be used to promote wellbeing. The bath has a whirlpool to aid muscular relaxation; underwater lighting, and a sound system that can be pre-programmed to familiar music. The room includes a mural of Brighton’s Palace Pier and images of yachts, lighthouses and beach huts to help staff connect people with their past. RMBI Annual Review 2014-2015
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Get involved Every pound donated to the RMBI goes towards looking after the people who use our services, helping us to continue to help others. Here are some ways you can make a donation towards the work of the RMBI: • By posting a cheque or CAF voucher to the RMBI, 60 Great Queen Street, London, WC2B 5AZ. • Through a Lodge/Chapter Relief Chest blue voucher. • Online at www.rmbi.org.uk using a credit or debit card for a one-off donation, or by setting up a regular direct debit or standing order payment. • By calling us on 020 7596 2400 and using a credit or debit card. • By text message to 70700, quoting ‘RMBI11’ and the amount you wish to donate. • By donating the proceeds of any eBay item you sell to the RMBI.
Legacy gifts contribute a significant amount to our charitable income. We recently received a generous gift of £300,000 from the estate of longstanding Leicestershire Freemason, the late Frederick Lifford. Mr Lifford took a keen interest in our Devonshire Court Home in Leicester and, by remembering it in his will, he has played a major role in its continued provision of care and support. The late Mr Victor Cowan is another example of the generosity of our supporters. Mr Cowan was a resident at Prince Michael of Kent Court Home, in Watford, and his time there was obviously happy as he chose to leave the residue of his estate to the RMBI upon his death, a gift amounting to a little over £200,000. Legacy gifts like these are particularly helpful as they allow us the flexibility to use funds in priority areas.
East Lancashire Festival Ingenious fundraisers at the East Lancashire Province RMBI Festival this year ranged from a relay bike ride challenge which involved visiting 27 lodges over two days and covering a distance of over 230 miles, to barge pulling along Bridgewater Canal as well as the annual Ecclesholme Summer Fair. The festival lottery has recently been launched and tickets distributed with a variety of prizes available including a trip for two to Portugal, tickets for Wimbledon 2016 and the Premiere League. The Province has raised in excess of £2 million over the last five years, with the total amount to be announced at the Festival Banquet in October 2015. Thank you to everyone who has been involved with the festival for their support and magnificent efforts to raise funds for the RMBI.
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Get involved
Minibus donations Social activities are an important aspect of life at our Homes and a huge support in helping our residents remain active for as long as possible. We offer a wide range of activities to keep life stimulating and entertaining, including trips and outings to places of interest, social events, arts and crafts, films and talks, entertainment, gentle exercise, cooking, games and reminiscence sessions.
In the past year, the Provincial Grand Lodge of Mark Master Masons of London has generously donated six minibuses and an adapted car to RMBI Homes across the country. They will benefit Lord Harris Court, Berkshire; Prince Michael of Kent Court, Hertfordshire; Prince George Duke of Kent Court, Kent; James Terry Court, Surrey; Connaught Court, York; and Zetland Court, Bournemouth.
Residents are encouraged to join in as many activities as they wish and they may also request an activity, or even organise an activity themselves if they so desire, for example: a weekly card game.
We are very grateful to the Provincial Grand Lodge of Mark Master Masons of London for helping to make this happen.
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Our care Homes 1. Albert Edward Prince of Wales Court, Mid Glamorgan Tel: 01656 785311 Email: albertedward@rmbi.org.uk 2. Barford Court, Hove Tel: 01273 777736 Email: barford@rmbi.org.uk 3. Cadogan Court, Exeter Tel: 01392 251436 Email: cadogancourt@rmbi.org.uk 4. Connaught Court, York Tel: 01904 626238 Email: connaught@rmbi.org.uk
14. Scarbrough Court, Northumberland Tel: 01670 712215 Email: scarbrough@rmbi.org.uk 15. Shannon Court, Surrey Tel: 01428 604833 Email: shannon@rmbi.org.uk 16. The Tithebarn, Liverpool Tel: 0151 924 3683 Email: tithebarn@rmbi.org.uk 17. Zetland Court, Bournemouth Tel: 01202 769169 Email: zetland@rmbi.org.uk
5. Cornwallis Court, Suffolk Tel: 01284 768028 Email: cornwalliscourt@rmbi.org.uk 6. Devonshire Court, Leicester Tel: 01162 714171 Email: devonshire@rmbi.org.uk 7. Ecclesholme, Manchester Tel: 0161 788 9517 Email: eccleshm@rmbi.org.uk
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8. James Terry Court, Croydon Tel: 020 8688 1745 Email: jamesterry@rmbi.org.uk 9. Lord Harris Court, Berkshire Tel: 01189 787496 Email: lordharris@rmbi.org.uk
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10. Prince Edward Duke of Kent Court, Essex Tel: 01376 345534 Email: stistedhall@rmbi.org.uk 11. Prince George Duke of Kent Court, Kent Tel: 020 8467 0081 Email: pgdokcourt@rmbi.org.uk 12. Prince Michael of Kent Court, Watford Tel: 01923 234780 Email: princemichael@rmbi.org.uk 13. Queen Elizabeth Court, Llandudno Tel: 01492 877276 Email: queenelizabeth@rmbi.org.uk
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Our care Homes / Governing body
Governing body Independent living apartments
• Harewood Court, Hove
Tel: 01273 739515 Harewood Court has sheltered apartments for sale. To find out more, please contact our selling agents, Parsons Son & Basley, on 01273 326171. 8 Farnfield Court at James Terry Court, Croydon Tel: 020 8688 1745 Retirement apartments for independent living are now available for rent at James Terry Court in Croydon. For further details or to arrange a viewing, please contact the letting agents Chilcott White on 020 8688 4153 or email chilcottwhite@btconnect.com
• Robert Eliot Court, Cornwall
Tel: 01726 75349 Robert Eliot Court provides sheltered housing on a leasehold scheme.To find out more, please contact the Scheme Manager Jenny Pappin on 01726 75349.
Day support services 2 Barford Court, Hove Tel: 01273 777736 Email barfordday@rmbi.org.uk We are proud of our new Day Service at Barford Court in Hove. Our service is open seven days a week from 8am until 19.30 Monday to Friday, and from 10.30 to 16.00 Saturday to Sunday.
Care for adults with learning disabilities
• Harry Priestley House, Doncaster
Tel: 01405 814777 Managed on behalf of Masonic Care Limited by the RMBI, this Home accommodates a small group of adults with learning disabilities.
Grand President HRH The Duke of Kent, KG, GCMG, GCVO, ADC Deputy Grand Presidents Peter G Lowndes Jonathan Spence Sir David Wootton Grand Vice-Presidents Derek Buswell Chris Caine Peter Cornish Dr Alan Davison John Moore Russell J Race Brian Smith Dennis Vine Roland J Wade
President James Newman Deputy President Dr John Reuther Treasurer Randall Marks Trustees John Boyington Ian Newby Sushil Radia Sylvia Short David Southern David Watson Sir Paul Williams Co-opted Trustees Malcolm Basing Chris Caine Chris Head Nigel Vaughan
Senior Leadership Team Chief Executive David Innes Executive Director of Care Operations Kevin Harris Finance Director Dilip Manek Human Resources Director Louise Bateman Properties Director Marc Nelson-Smith
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For more information about any of the RMBI’s services, contact: Royal Masonic Benevolent Institution 60 Great Queen Street London WC2B 5AZ Tel: 020 7596 2400 Email: enquiries@rmbi.org.uk Fax: 020 7596 2427
www.rmbi.org.uk facebook.com/thermbi twitter.com/thermbi Registered charity 207360 • A review of the period April 2014 to March 2015 • Published in October 2015