SA Business Integrator - Volume 7 l Issue 1 - April 2021

Page 18

CUSTOMER EXPERIENCE

Why an effective continuous improvement programme

is essential to good CX By Nathalie Schooling. CEO of nlighten, Customer Experience Specialists

16

sabusinessintegratrator.co.za

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TAX ISSUES

3min
pages 96-100

TRANSFORMATION

5min
pages 92-95

SUSTAINABILITY

5min
pages 88-91

SKILLS DEVELOPMENT & TRAINING

7min
pages 84-87

SMMEs

5min
pages 80-83

ADVERTORIAL: MTN – MTN SA Foundation accelerates e-learning support to ensure children’s hopes and dreams can be realized

6min
pages 66-69

PEOPLE

4min
pages 74-75

SMALL BUSINESS

4min
pages 76-79

MARKETING

3min
pages 62-65

LEADERSHIP

3min
pages 60-61

MENTORSHIP

3min
pages 70-73

ENTREPRENEURSHIP

5min
pages 52-55

HUMAN RESOURCES

5min
pages 56-59

EMPOWERMENT

5min
pages 48-51

EMPLOYEE BENEFITS

3min
pages 46-47

INTERVIEW

6min
pages 41-45

E-COMMERCE

2min
pages 38-40

ECONOMY

6min
pages 34-37

ADVERTORIAL: Arum Wealth Creators – Igniting wealth creation & sharing

3min
pages 24-25

DIGITAL TRAINING

10min
pages 30-33

COMMENTARY

2min
pages 16-17

ADVERTORIAL: SME Warrior – A serious path of business change dynamic

2min
page 21

COVER STORY

16min
pages 10-15

CUSTOMER EXPERIENCE

3min
pages 18-20

CUSTOMER SERVICE

4min
pages 22-23

DEBT RELIEF

5min
pages 26-29
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