SA Profile Volume 3 - 2020

EDITORIAL CUSTOMER SERVICE

Digital alone is a poor substitute for the human touch By Nathalie Schooling

Businesses turning to digital channels to improve customer satisfaction levels are faced with a double-edged sword that could hurt as much as help their efforts.

44

SA PROFILE www.saprofilemagazine.co.za

SA PROFILE ISSUE 3_21Jan2020_02.indd 44

2020/01/24 5:13 PM

Turn static files into dynamic content formats.

Create a flipbook

Articles inside

Pilara Solutions – Tax solutions for start-ups and SME’s

Curiosity & tenacity makes this business owner no ‘roll-over

Purecorp – Too busy to spa? Pure Corp’s got you sorted

Driving increased revenue for your brand, your vendor & your business

Block threats before they target your business

a high standard

grows into multi-million Rand company

Independent experts: Your saviour or your sinker?

Twinstar Precast – Precast custom products

Ask Afrika – An icon for female entrepreneurs in Africa

Omnipresent Global – Providing business with better operational visibility PTA Agencies – Quality cleaning products manufactured to

The impact visual & design components have on your profits

University of Free State – Holistic financial planning education

Closing the gender funding gap

Small-scale embedded energy generation: A part of SA’s smart future

Centre for Renewable & Sustainable Energy Studies – Energy Research Programme set to develop human capital

Your five-step guide to getting unstuck when in a business rut

business efficiency

Why business owners avoid help in times of need

Three ways to kick start your international growth

Out Tasking Procurement Solutions – Delivering a professional shared procurement service Broadsmart – Make digital platforms work to improve your

UBANK – Ubank expands its services to the broader working market

for our current water woes

Are you injecting effective processes into an ineffective business system?

Transformation depends on making BEE business-critical

Resilience, the future of organizational structure

Our energy revolution needs the government’s spark

25 years since democracy – how has SA’s agricultural sector performed?

Shelf Company Warehouse

Economic slowdown is #1 risk facing organisations

Digital alone is a poor substitute for the human touch

nations, building legacies

Better networking can limit fraud losses

Rhodes University – Choose Rhodes University’s formative degree for flexibility and success

Rooibos LTD – Heart of the rooibos industry

The Transformation Legacy – Why should enterprise development matter

Rhodes University – where leaders learn The Transformation Legacy – Developing entrepreneurs, changing

How does social media support sales?

Adopting a millennial mindset – how to run a socially conscious business

Strengthen your presence as a female entrepreneur in SA

Mitek Industries – Leading the world of roof truss technology

Cover Story: Invincible Valves

Building the SA brand – investing in Proudly South African products

Pearson South Africa – Empowering human progress

Foreword: Proudly South Africa

Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.